This time the coloring mixture gave totally different result on my hair... I do not know why but it came from another sender outside EU and I had to pay customs.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beata - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sweet TBerry
enero 11, 2019
What Happened???
PUBLICADO POR:
Sweet TBerry
enero 11, 2019
Online approach and maneuvering was easy, although I was a little puzzled during the questionnaire when I was asked my root color to my ends because once I answered my choices for color diminished extremely. That being said, received my color very quickly, which was great, applied according to the instructions enclosed, however, the end result is awful. The color has far too much copper therefore my roots are really light and almost orange in color then the ends turned out dull with a very slight copper undertone. My color WAS "red velvet" so im super bummed that I've turned into a dull carrot. Plus, now IDK what to do because im not sure that if I try to fix it I may overprocess my hair instead. Not happy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sweet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori I.
enero 11, 2019
Horrible
PUBLICADO POR:
Lori I.
enero 11, 2019
The color was supposed to be copper but I got brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
larissa M.
enero 11, 2019
Hair fell out in GLOBS!
PUBLICADO POR:
larissa M.
enero 11, 2019
I am so serious when I say that my hair was falling out by the handfuls! I lost alot of it down the drain and to the floor, but I did take a couple of pictures because I am stunned! I have used 2$ dye and been more pleased. Really disgusted. DONT BUY THIS PRODUCT!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Larissa- Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time We recommend skin/patch testing color prior to using it (instructions are included in every color kit). Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chenoa B.
enero 10, 2019
Grey hair problems
PUBLICADO POR:
Chenoa B.
enero 10, 2019
This did not cover any grey hair at all. ☹ Other than that the color was perfectly matched.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Chenoa- We’re sorry to hear that you were disappointed by the coverage of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
KIMBERLY D.
enero 10, 2019
Never received the product!
PUBLICADO POR:
KIMBERLY D.
enero 10, 2019
I never recieved the product. The company refused to reimburse me for the product I never recieved so I cancelled my subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- Thank you for reaching out. We're sorry to hear that you never received your shipment. It appears that your address change was not made before your recent order shipped. We see that you spoke with one of our customer service members earlier to help get this resolved for you. Please keep an eye on your email- we'll be reaching out with further information.
PUBLICADO POR:
Amanda J.
enero 10, 2019
Too bright red
PUBLICADO POR:
Amanda J.
enero 10, 2019
I had asked for the original hair color that you guys had made me. But instead a different color was sent and just for my roots. It is super obvious that I just colored my roots and not my whole head of hair. Please send the original formula for my next shipment and I need haircolor for my entire hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy N.
enero 9, 2019
Color fades
PUBLICADO POR:
Tammy N.
enero 9, 2019
I've had to adjust my color 3 times and even though the color was finally dark enough it fades to light brown after 2 shampooings.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tammy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Vida J.
enero 9, 2019
The color, shampoo and conditioner made from good ingredients, friendly for skin
PUBLICADO POR:
Vida J.
enero 9, 2019
Everything was okay, apart the color, it wasn't exactly what I expected, but maybe because before was light background and it hadn't come the proper tone.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vida- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth V.
enero 9, 2019
To Dark
PUBLICADO POR:
Elizabeth V.
enero 9, 2019
The color was to dark, the bottle when I opened it had a small crack. Thank you for adjusting but I am not confident that this will be as good as the first time.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. It appears one of our colorists adjusted your recent shipment to help you meet your color goals. We truly appreciate your feedback.
PUBLICADO POR:
Amy C.
enero 9, 2019
quality has declined
PUBLICADO POR:
Amy C.
enero 9, 2019
I have been using esalon for a little while now and each time I become a little more dissatisfied. There seems to always be more "gunk" left in my hair when rinsing out, despite following the directions to do a head massage with wet hands prior to rinsing. It takes a long while to get out all the residue. And this last time, my hair was left so greasy, I couldn't believe it. I had to wash my hair immediately - three separate times - to get it to go back to normal. I wanted to give them one more chance, because I do like the color, and then they just completely skipped my autoship! I'm scheduled for every 10 weeks, and they just didn't send it... I have no idea why. So far my experiences with esalon product and service leave much to be desired.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly with more information on our color and why we were unable to process your Autoship order with the information provided on your account. Thanks again for reaching out!
PUBLICADO POR:
Joanna V.
enero 9, 2019
Didn't cover any gray
PUBLICADO POR:
Joanna V.
enero 9, 2019
I don't have many gray hairs, but this color didn't cover any of them. I'm glad I applied the color all over instead of just my roots, because the color at my roots barely changed. I can still see where my roots are darker than any of the rest of my hair. I used the color all over because I was concerned the color wouldn't blend well with the older, faded color on the rest of my hair. In retrospect, I wish one of the experts at eSalon had asked a few more questions before making my color. I might have had better results. The color itself is OK. Very shiny with a lot of copper shimmer. It's darker than I would have liked, but looks nice and my hair feels good.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Joanna- We apologize that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
MAUREEN C.
enero 9, 2019
Hated it
PUBLICADO POR:
MAUREEN C.
enero 9, 2019
Color was extremely darker and very purple plus company took it up themselves to sign me up for auto shipments..
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maureen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you with further information.
PUBLICADO POR:
Inês C.
enero 8, 2019
Thin Hair
PUBLICADO POR:
Inês C.
enero 8, 2019
The color application is indeed quick and easy. However I have thin hair and it got really dry so I can't continue to aply this formula.
Thank you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ines - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicci F.
enero 8, 2019
Not enough product to cover my roots
PUBLICADO POR:
Nicci F.
enero 8, 2019
I received my initial order and used immediately. I followed the instructions but sadly there was not enough product to cover all my roots. I waited to try a further bottle before making a review. But the second bottle was double the price as the first was an introductory offer and again I followed the instructions and it still did not cover all my roots. I have shoulder length, but extremely thick hair. The colour is darker than what I usually use. I thought that it might last longer between retouching, as it is more expensive than my usual brand. It doesn’t in fact because it is darker it requires retouching sooner.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicci - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Shelly B.
enero 8, 2019
Not what I expected!
PUBLICADO POR:
Shelly B.
enero 8, 2019
I was looking for something burgundy, I sent a picture with my request and got this reply from Freddy....
This hair color requires your hair to be pre-lightened and then toned to vibrant Purple/Violet, which is a service that is currently only available in a salon.
However, we can adjust your color to include similar Purple/Violet undertones.
I followed the directions exact and there are no purple/violet undertones at all.... my hair is actually a shade of brunette when my is originally a light shade of red, and auburn shade I guess! I am not satisfied with this color at all!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelly - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tanya C.
enero 8, 2019
The color is too light.
PUBLICADO POR:
Tanya C.
enero 8, 2019
I ordered a light ash brown. It made my hair too light with a red sheen. I need to try it a little darker. I need to stick with an ash tone, just slightly darker.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tanya- We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedbac and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberley W.
enero 7, 2019
not worth all the hype
PUBLICADO POR:
Kimberley W.
enero 7, 2019
I fell for the hype and ordered this. My hair was light brown. I wanted to lighten it up a little and cover the gray. Well it made my hair darker and didn’t cover my gray hair at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie H.
enero 7, 2019
Good color but washes out too quickly
PUBLICADO POR:
Julie H.
enero 7, 2019
I really like the color, but it washes out of my hair a lot faster than I would like.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Shelly D.
enero 7, 2019
Color is great
PUBLICADO POR:
Shelly D.
enero 7, 2019
Color kit is great and easy to use but unfortunately it doesn’t cover gray well. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shelly - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne W.
enero 7, 2019
Sorry response to color change request
PUBLICADO POR:
Dianne W.
enero 7, 2019
Cancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Valerie H.
enero 7, 2019
Didn't fully cover the gray.
PUBLICADO POR:
Valerie H.
enero 7, 2019
I think a 30 volume peroxide is needed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Valerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Rebeca G.
enero 7, 2019
My hair felt like straw :(
PUBLICADO POR:
Rebeca G.
enero 7, 2019
Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Rebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
silvia S.
enero 6, 2019
Nice colour but irritating my skin
PUBLICADO POR:
silvia S.
enero 6, 2019
The colour is very nice, unfortunately it was agressive for my skin, really painful to keep it on my head, so I don't think I will buy it again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Silvia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Lucero A.
enero 6, 2019
my first color
PUBLICADO POR:
Lucero A.
enero 6, 2019
i don't like it...its too dark,dosn't look a violet its a black color 😞😞😞😞 i'm so disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lucero - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Yolanda V.
enero 6, 2019
I wanted to love it
PUBLICADO POR:
Yolanda V.
enero 6, 2019
Unfortunately I wasn't able to love my color and ultimately cancelled my account. After coloring, my hair became extremely dry and frizzy. The color faded very quickly (about 3-4 washes) within 2 weeks time and the color barely adhered to my roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Suzie S.
enero 5, 2019
Not happy with color...
PUBLICADO POR:
Suzie S.
enero 5, 2019
I really like this idea, I also like the company and customer service, the people are super! I was just not happy with the color, not noticeable.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Suzie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we always strive to help our clients achieve their color goals at home whenever possible. We appreciate your feedback and time.
PUBLICADO POR:
Elena G.
enero 5, 2019
didnt like so far
PUBLICADO POR:
Elena G.
enero 5, 2019
i've been trying to wash out it already 2 days, may be the reason is the harsh water or the product doesnt suit my hair, not sure but will try again and shade...dont like it, too warm, its not ash. And smell...its terrible strong chemical.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Elena - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
1222234456777889 D.
enero 5, 2019
GRAY HAIR
PUBLICADO POR:
1222234456777889 D.
enero 5, 2019
I sent 3 emails about my problem. No one answered. I guess you will probably not answer this. The gray on the top hair and the sides are not taking. I had to change the date a week earlier because you can see all the gray grow out. Also changed color. Don't know what to do anymore. Please answer....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Fran - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tracee T.
enero 5, 2019
Sorry not happy
PUBLICADO POR:
Tracee T.
enero 5, 2019
I'm not happy with the product I'm coloring my hair more now than ever so I think I will stick with store brought its less money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Erica F.
enero 4, 2019
How did I become Princess Ariel?!
PUBLICADO POR:
Erica F.
enero 4, 2019
My color was described as dark blonde but what happened was my hair turned a very unnatural, uneven red. Then it turns out I was shipped another order as I was on automatic resend. I do not recall asking for this service as I would never get a repeat of a product I had not tried yet and was ultimately extremely disappointed in. The customer service woman was very friendly and although I was refunded for the purchase I was still charged for shipping, a service I did not want! I wrote an e-mail asking for a refund of the original product as the policy states 100% guarantee but it has been over a week and I have not received a reply.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Erica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Teresa F.
enero 4, 2019
Not the color I wanted
PUBLICADO POR:
Teresa F.
enero 4, 2019
I did not like the color. I thought it was going to be a little darker.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jilli K
enero 3, 2019
Could cover greys better.
PUBLICADO POR:
Jilli K
enero 3, 2019
Generally love the service from Esalon but a little disappointed at the level of grey coverage. It doesn’t seem to cover greys at the roots as well as hoped.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jilli- We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Janice H.
enero 3, 2019
My Color Set
PUBLICADO POR:
Janice H.
enero 3, 2019
I wasn’t that happy with the color this time, the first one was too dark but I liked the red highlight, this one was a little too light. Is there a way to meet in the middle of these two color sets?
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Janice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rhiannon R.
enero 2, 2019
Fades fast
PUBLICADO POR:
Rhiannon R.
enero 2, 2019
It fades really quickly and it’s not all that dark.
I did request an adjustment, so we shall see .
*** EDIT***
Lowering the score to one star.
I had the color reformulated , it still faded super quickly , when I called customer service I basically got told “tough “.
No offense but if I have to pay 20$ because this color AGAIN faded within the timeframe of 2 shampoos , this service isn’t worth it .
I canceled .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Virginia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. It appears we have reached out via email to help get this resolved for you. Please let us know if you need any further assistance.
PUBLICADO POR:
Karen S.
enero 2, 2019
something changed
PUBLICADO POR:
Karen S.
enero 2, 2019
Hair color and developer were very hard to mix and kept separating in the bottle. When I washed my hair, this time it left my hair very greasy and didn't cover my grays at all. I washed my hair a second time, and was still unable to remove the greasy residue. It took 3 days of washing my hair to finally remove the grease. I've had trouble covering my grays in the past with this product, but never had greasy hair before. I think it is time to move on. I was getting better results with the store brands, and it was a lot cheaper.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We can confirm that our formulation has not changed. This is not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
TABITHA S.
enero 2, 2019
not cool
PUBLICADO POR:
TABITHA S.
enero 2, 2019
Color is as dark as the initial color given that was wrong. I'm not a brunette nor do I want brown hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tabitha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Akiko F.
enero 1, 2019
Not so great....
PUBLICADO POR:
Akiko F.
enero 1, 2019
I don't know what's going on but last few months don't cover greys and when I washed hair seems collar fade away so fast.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Akiko- We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristen L.
enero 1, 2019
Didnt meet expectations
PUBLICADO POR:
Kristen L.
enero 1, 2019
Hoping for chestnut brown, continuing to end up with sandy reddish blonde roots, with almost blackish lengths. Tried a few times, so disappointed and not wanting to go back to $200 colorings, but here we go....
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mary S.
diciembre 31, 2018
Good concept
PUBLICADO POR:
Mary S.
diciembre 31, 2018
Great concept but didn’t work for me. Color faded 2 weeks in.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amy K.
diciembre 31, 2018
Disappointed!
PUBLICADO POR:
Amy K.
diciembre 31, 2018
I’m disappointed with my latest color. The roots are more red than brown and there are red tones throughout the hair. The red is more noticeable in certain lighting conditions. How can I get a true brown base like in the photos loaded in April 2018?
I’d like a refund of this purchase as I continue to get sub-par results.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter and help get you closer to achieving your color goals at home. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer N.
diciembre 31, 2018
Faded
PUBLICADO POR:
Jennifer N.
diciembre 31, 2018
This is my third time using this product, however will be my last. The color faded within the first week every time even though I followed the directions to a T. I’m very very sad as this product did not damage my hair like every other one that I’ve used.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- We apologize that your color faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We are working to adjust your next order based on your feedback. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Theresa P.
diciembre 30, 2018
Cool beige blonde...NOT!!!!!!
PUBLICADO POR:
Theresa P.
diciembre 30, 2018
I was nervous about ordering my color on line and even more nervous to try it when it got here. Finally did last night and couldn't be more disappointed. Nothing about this color is cool.....it's ruddy and brassy and I absolutely hate it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Theresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, it appears we have worked with you to find a resolution. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Denise Z.
diciembre 30, 2018
Unsatisfied
PUBLICADO POR:
Denise Z.
diciembre 30, 2018
Does not cover my grays
Color on roots last about a week.
Very drying to my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Candace W.
diciembre 30, 2018
Grey coverage
PUBLICADO POR:
Candace W.
diciembre 30, 2018
Still not good at keeping grey covered. I just colored my hair a week ago & the grey is already starting to show.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Candace- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda T.
diciembre 29, 2018
sucked
PUBLICADO POR:
Amanda T.
diciembre 29, 2018
I wanted gray coverage with a purple violet color due to dark hair i was informed it would be like a hint or slight purple color which as ex hairdresser and having colored my hair for years I understood due to my dark natural color. However i got no purple at all it was brown and streaked with darker brown and i followed all directions to the letter. it as awful I had to go to salon and pay double just to get it back to one color and due to too much product at once i could not even get my normal color back I had to let my hair heal. Never will order again or recommend at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out differently than you were expecting. We appreciate you taking the time to reach out and giving us a chance to help you achieve your color goals at home!
PUBLICADO POR:
Jennifer B.
diciembre 29, 2018
What is this???
PUBLICADO POR:
Jennifer B.
diciembre 29, 2018
I have used this product 3 times now. First time was amazed with results. The last 2 times I have used this product my hair feels sticky and there is a lot of residue left. Even after several washes my hair literally can stand on it owns it's very odd. I will probably be cancelling my plan and using products from my local hair supply store.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amanda N.
diciembre 29, 2018
Gave me hot roots!
PUBLICADO POR:
Amanda N.
diciembre 29, 2018
Ugh, my roots are now lighter than the rest of my hair and very orange compared to even the ends. If all my hair turned out the same as my roots i would be fine but I cant walk around with orange roots and brown/copper everywhere else. So disappointed
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for your feedback! We are sorry to hear that you were disappointed in the results of your last color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help get this resolved for you. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
madeline D.
diciembre 28, 2018
Too dark
PUBLICADO POR:
madeline D.
diciembre 28, 2018
I was so excited to try this product and thought I was getting a lighter color but it turned out darker than I wanted it. It was almost black which looked hideous on me. The worst part was that I colored it the day before a party ending up wearing a bun so it wouldn't be so noticeable. The one plus was it did provide great gray coverage.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Madeline- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Kati S.
diciembre 28, 2018
Wrong color
PUBLICADO POR:
Kati S.
diciembre 28, 2018
I ordered a light color and when it arrived it already looked a little too dark to be what i ordered. It had all the correct information on the card but it turned out a much darker brown color than the almost dirty blond color i ordered.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kati- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle H.
diciembre 28, 2018
Fine product
PUBLICADO POR:
Michelle H.
diciembre 28, 2018
It was a fine product; however, I do not wish to continue. I’m going back to the salon. Thank you for your help.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - We're so happy to hear that you're enjoying your custom blended color! However, per your request, we have suspended your Plan, so you'll no longer receive automatic deliveries through this service. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Carolina P.
diciembre 28, 2018
Too much amonia
PUBLICADO POR:
Carolina P.
diciembre 28, 2018
Too mych amonia, i want products that have none
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolina- Thank you for your feedback! Our permanent color contains ammonium hydroxide, which is a weaker and more gentle alternative to ammonia that still allows for permanent coverage to be achieved. For those seeking a more gentle alternative, our demi-permanent color is ammonia free and can be a great option. Please keep your eye out for an email from us with further information on our color!
PUBLICADO POR:
vickie j A.
diciembre 27, 2018
looks kinda brassy.
PUBLICADO POR:
vickie j A.
diciembre 27, 2018
and when i washed it a couple of times, there was no rinsing it out. maybe w/out the mahogany. i'd like to know when the highliter for redheads is coming out.
i might be too late for this order but maybe the next one. thnx so much vja
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vickie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps!
PUBLICADO POR:
tina C.
diciembre 27, 2018
Grey is showing through after only 1 week
PUBLICADO POR:
tina C.
diciembre 27, 2018
very disappointed as colour seems to have faded and grey is showing through after just over one week!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears that we spoke with you earlier today to help resolve this for you. Thank you for reaching out!
PUBLICADO POR:
Cynthia G.
diciembre 27, 2018
Still disappointed!
PUBLICADO POR:
Cynthia G.
diciembre 27, 2018
I’ve used your color twice now, and it just isn’t coloring my grays. The color fades off of my grays in a matter of days. So disappointing!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catriona M.
diciembre 27, 2018
Colour is not light ash brown!
PUBLICADO POR:
Catriona M.
diciembre 27, 2018
I requested Light Brown (Ash) and after placing the order I received an email stating my colour would be adjusted to a colour more suited to me. I don't know why this would be, but I decided to trust the process. I liked the feel of the product and it has a great scent, the packaging is good and the extra gloves, stain guard and wipe are great. My hair feels lovely and is super shiny, however the colour is awful. It has a lot of red tones in it, which I did not ask for, and my greys look quite orange. I avoid any red tones in my hair as I have rosacea and my complexion can be florid at times, so red hair does not suit me at all. I am really disappointed as I had anticipated great things. Not sure whether I will try again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Catriona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tammara S.
diciembre 27, 2018
Not happy
PUBLICADO POR:
Tammara S.
diciembre 27, 2018
This color dies not last. I would like to change colors in hopes that a lighter color will last longer. I’ve gone to my local store and put another color on that has worked much better. In my next shipment I will try a lighter color but this is my last order if this next one doesn’t last
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tammara- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Michelle C.
diciembre 26, 2018
just ok
PUBLICADO POR:
Michelle C.
diciembre 26, 2018
After I completed the color there was a film that I had to remove with baking soda and shampoo. I had this same thing happen with drug store coloring. Will give it one ore try but may go back to the drug store.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
shannon H.
diciembre 26, 2018
I Thought It Would Be Lighter
PUBLICADO POR:
shannon H.
diciembre 26, 2018
I am happy with how even and natural the color came out. The only downside is that it isn't any lighter than before, and I thought it would be at least a little lighter, since I chose from the light golden brown / copper family. I would love to go much lighter next time, if it's possible.
If I would have known it would not be lighter, I would have just opted for a color gloss as to not risk damaging my hair or making it more fragile.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shannon- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tammie G.
diciembre 26, 2018
Okay
PUBLICADO POR:
Tammie G.
diciembre 26, 2018
I've changed my color as this one left me with a red tint and I want more Brown. Once I achieve the color I have in mind I believe it will be great not just okay.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tammie- We are so sorry to hear that your color did not turn out as you anticipated. We are reviewing your feedback and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help.
PUBLICADO POR:
Jarah T.
diciembre 25, 2018
Not happy with color
PUBLICADO POR:
Jarah T.
diciembre 25, 2018
My light brown with copper wash came out orange. I also cannot find where online to get my colorist to see how to fix this problem.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jarah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Melinda
diciembre 25, 2018
Still not covering grey :(
PUBLICADO POR:
Melinda
diciembre 25, 2018
The hair dye works good but it is still not covering the stubborn grey hair that is at the part. At the first wash, all I can see is the grey roots coming right back thru.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Merlowe H.
diciembre 25, 2018
Product Took Too Long to Arrive
PUBLICADO POR:
Merlowe H.
diciembre 25, 2018
Hi. You shipped in the 18th. mixed probably on the 15th. I just received it yesterday, on the 24th. I doubt it is any good now! I had to go out and get Clairol root touch up for my party this past Saturday,the 22nd.
I am very dissapointed with this service.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Merlowe- Thank you for reaching out to us. Your order was created on the 17th and shipped the same day. Our standard processing window is 1-3 business days, and standard shipping is 4-6 business days once shipped. It does appear that your order arrived within the allotted time frame, although we are sorry to hear that it did not arrive in time for your event! We have emailed you with further information, as our Autoship service is very flexible and your processing dates can be adjusted at any time directly through your account to suit your needs. Thanks again for reaching out!
PUBLICADO POR:
Marion M.
diciembre 24, 2018
Grey coverage
PUBLICADO POR:
Marion M.
diciembre 24, 2018
I love your product for a few reasons but 1 of the main reasons is how great your grey coverage is compared to store bought brands.
This time, however, a lot of areas did not take and grey is peeking through. It is especially noticable when I pull my up or back.
I was very careful to make sure that I covered every bit of my hair and left the dye in the suggested amount of time.
I still love your product and will keep using you because I'm sure that was be just a fluke.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marion- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle M.
diciembre 24, 2018
Didn’t work for me
PUBLICADO POR:
Michelle M.
diciembre 24, 2018
It may not be the product but all I can say is my hair fell out A LOT!! I cancelled right away but they auto shipped me another color anyway. Now I need to deal with this all over again
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Kim I.
diciembre 24, 2018
Wish I’d been warned that you can’t go light once you pick a color
PUBLICADO POR:
Kim I.
diciembre 24, 2018
In spite of letting them know that my hair almost always gets red highlights, and I don’t want that. I’ve got dark blonde hair with a ton of red highlights. Since apparently dye can’t remove dye, my new hair color is only supposed to be applied to the roots. That would mean that I’d have ombre hair for the next 4-5 years while it grows out.
I’m now on the search for a colorist who can fix it now.
On the upside the color is easy to apply and it doesn’t stink. However the conditioner that’s included isn’t very good with snarls. I much prefer Suave Clarifying conditioner. It’s fabulous at preventing tangles.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- Thank you for your feedback on your color. At eSalon, we are always striving to improve and ensure each and every customer is satisfied with their color! We are so sorry to hear that we haven't gotten it just right for you. We are always happy to adjust based on a client's feedback if we are able to help them achieve their color goals at home. We appreciate you taking the time to reach out.
PUBLICADO POR:
Carrie W.
diciembre 24, 2018
Won't buy again
PUBLICADO POR:
Carrie W.
diciembre 24, 2018
The toner turned my hair grey, even though I only left it on for eight minutes. Nope. Never again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carrie- We’re so sorry to hear that you were disappointed by the results of your toning mask application. Fortunately, there is an easy fix. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa B.
diciembre 23, 2018
Take caution
PUBLICADO POR:
Melissa B.
diciembre 23, 2018
Even though they have a stylist mix your color they can't completely, without seeing your hair in person, know what is best for it.
I sent info on my hair as well as pictures and after using my first order my hair had a green hue to it...they were nice enough to send me a tinted shampoo which just made it worse..in my opinion...so this is not Salon quality at home, since part of the quality of the salon is being present to fix mistakes...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reach out to discuss your next best steps!
PUBLICADO POR:
Karen B.
diciembre 23, 2018
Root color is horrible!
PUBLICADO POR:
Karen B.
diciembre 23, 2018
Although the root color to cover my gray hair, it is way too light for the in color and looks horrible! It came out an orange e red color and my hair is closer to dark Auburn or brown with red highlights. In addition, I've never used a product where it left my hair feeling dry after it's been colored.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcia S.
diciembre 23, 2018
No stars - hair is horrible!
PUBLICADO POR:
Marcia S.
diciembre 23, 2018
What a bad idea - hair fried, frizzy, weird color - and now I have the holidays. Completely unsatisfied and not sure I will do again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marcia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Aja K.
diciembre 22, 2018
It was not the color I ordered
PUBLICADO POR:
Aja K.
diciembre 22, 2018
I ordered dark Ash blonde and my hair color came out with a red color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Aja- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Maggie D.
diciembre 22, 2018
Waxy, gummy residue left on hair
PUBLICADO POR:
Maggie D.
diciembre 22, 2018
I normally love this product but there was something terribly wrong with this last batch. I have scrubbed my hair three times since I touched up my roots and it STILL feels greasy. Could someone please let me know how to get it out?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maggie- Thank you so much for sharing your feedback! We are always striving to improve our products, and your input truly matters to us. We are sorry to hear about this poor experience with our color. We want to make this right, and we will be reaching out to you shortly. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Thank you again for taking the time to reach out.
PUBLICADO POR:
Pam D.
diciembre 21, 2018
Not the Best
PUBLICADO POR:
Pam D.
diciembre 21, 2018
I just applied my third round of esalon dye. I still have grey hair and still, have red tones which I have asked each time to be removed. Not sure if I will continue to use
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Wendy H.
diciembre 20, 2018
Lighter
PUBLICADO POR:
Wendy H.
diciembre 20, 2018
I would like my color a lighter tint. It was too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Brynn P.
diciembre 20, 2018
SKIP IT
PUBLICADO POR:
Brynn P.
diciembre 20, 2018
Like a fool I've kept trying it, hoping it would get better but it hasn't. Color fades extremely quickly so my hair changes color week to week (yes, I use color safe products on it and yes, I'm applying the color correctly). I've also found this to be extremely harsh and drying to my hair- I've had better conditioner with drugstore brands. I'm disappointed because this is a great idea, but it definitely hasn't worked well for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brynn- We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Teresa W.
diciembre 19, 2018
Current order
PUBLICADO POR:
Teresa W.
diciembre 19, 2018
Too dark - almost black - unacceptable
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan S.
diciembre 19, 2018
Shipping
PUBLICADO POR:
Susan S.
diciembre 19, 2018
I ordered on dec. 7th shipped on Dec. 10th it is Dec. 15th and it still isn't here? I guess you need to order a month in advance to use this company?? It is now December 19th and still nothing!! I paid the extra “rush” money too! What a disappointment
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PUBLICADO POR:
Colleen O.
diciembre 18, 2018
No feedback!
PUBLICADO POR:
Colleen O.
diciembre 18, 2018
What is the point in adding comments when there was no conversation about what I asked for and it was completely ignored. As soon as I figure out how to cancel this I am!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Colleen- Thank you for taking the time to reach out. We're sorry to hear that you were disappointed in our service, as we always aim to ensure clients are completely satisfied. Any time a client has a question or wants to discuss color, we are always available. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your next steps!
PUBLICADO POR:
Patricia H.
diciembre 18, 2018
Color not what I would like
PUBLICADO POR:
Patricia H.
diciembre 18, 2018
Color was not bright enough. I had been using Loreal/Ferria (2018 colors of the Year). Color has more Purple shading & can only remember .mauve in the name.
Was trying eSalon , as most reds I have tried fade fast due to not having a N-Brown in the mix.
If you can get owe to duplicating the color mentioned above, I would be willing to try your color again as I generally really liked the components.
If not I want to cancel my participation & DO not want to receive any further color.
Thanks for your help.
Please stop all deliveries unless you can attempt the above.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
NTat
diciembre 18, 2018
I have two different colors
PUBLICADO POR:
NTat
diciembre 18, 2018
I consulted the colorist on the phone. I was excited to try but the color bottles in the box were switched and I didn’t noticed it till I applied the second portion. I don’t know if it was because of that reason but my lower hair is much much lighter than my roots. I ended up having two different colors.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
N- We’re so sorry to hear that you were disappointed by the results of your color application. It appears we were in contact earlier to discuss your next best steps to help get your hair back to where you'd like it to be. Thank you for taking the time to share your feedback!
PUBLICADO POR:
Kathy W.
diciembre 18, 2018
Disappointed in color
PUBLICADO POR:
Kathy W.
diciembre 18, 2018
Called because color I had picked came out too red. Color recommended came out even redder.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kerry C.
diciembre 18, 2018
Hair color
PUBLICADO POR:
Kerry C.
diciembre 18, 2018
I don't care for the latest color that was sent. It came out very light and washed out looking. I followed the instructions carefully, but was disappointed. I've liked all the other colors I've gotten up until now.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kerry - We’re sorry to hear that your color came out lighter than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We look forward to crafting your custom color!
PUBLICADO POR:
Brenda B.
diciembre 18, 2018
Color
PUBLICADO POR:
Brenda B.
diciembre 18, 2018
Color was not changed as asked
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Juli M.
diciembre 17, 2018
Disappointed.
PUBLICADO POR:
Juli M.
diciembre 17, 2018
I really wanted to like this idea, but after my third use of the dye on my roots, I’m very disappointed. The dye leaves a heavy waxy residue on my hair, I had to wash it six times as my hair is very thick. I had to concentrate on small pieces and really scrub it to get it out and I felt like it was taking the dye out of my hair. I don’t know what else to do I won’t be continuing my subscription at this point until there is a remedy.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Juli- Thank you so much for sharing your feedback! We're always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product. We want to make this right, and will be reaching out to you shortly to resolve this for you.
PUBLICADO POR:
Kelly K.
diciembre 17, 2018
Too light
PUBLICADO POR:
Kelly K.
diciembre 17, 2018
Didn't like the color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
linda T.
diciembre 16, 2018
disapointed
PUBLICADO POR:
linda T.
diciembre 16, 2018
not happy too much grey did not cover .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Charlene T.
diciembre 16, 2018
Wrong color
PUBLICADO POR:
Charlene T.
diciembre 16, 2018
This is NOT the color I asked for. This is the same color as the first shipment which I did NOT like. The second shipment had more Auburn in it which I WANT. I expect a response to this mishap. Thank you!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Charlene- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next best step!
PUBLICADO POR:
Jennifer D.
diciembre 16, 2018
Terrible
PUBLICADO POR:
Jennifer D.
diciembre 16, 2018
Hi guys, been using you for years. I emailed to adjust my colour to a dark brown with a hint of red. I even wrote back to confirm and i just did my hair, and it is florescent red. No joke, I look like halloween bad hair dye from an 80's movie!
I am horribly disappointed but I also need this fixed. I cannot go to work with florescent hair. I am not satisfied and would expect a refund on the last order and something to fix this mess sent.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennnifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears a colorist reached out earlier to help make this right. We truly appreciate your feedback.
PUBLICADO POR:
Marilyn B.
diciembre 15, 2018
Too Dark
PUBLICADO POR:
Marilyn B.
diciembre 15, 2018
The color was almost black and my natural hair is a medium brown. It also dried my scalp out. The gray coverage was not very good.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marilyn- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Whitney S.
diciembre 15, 2018
Way too dark
PUBLICADO POR:
Whitney S.
diciembre 15, 2018
The product was way too dark and has ruined my hair. I got medium brown which is what I get in typical box dyes and it went so dark I am not sure how I will get it back to normal. Additionally this dye stains more than I have ever seen before. All over my hands, even through my gloves. And on my arms, neck etc.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Whitney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to help get this resolved for you. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teresa H.
diciembre 15, 2018
Not to happy with product
PUBLICADO POR:
Teresa H.
diciembre 15, 2018
Not to happy with product. It only covered the gray for a few days.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn C.
diciembre 15, 2018
Poor product
PUBLICADO POR:
Dawn C.
diciembre 15, 2018
I have used esalon on & off for a few years. My previous shipment, the color didn't have any shine. So I asked for a little darker color. My most recent color received I used this morning. Followed the directions exactly. While trying to rinse out, it seemed like it wasn't coming out, but yet the water was running clear. My hair was so gummy. Tried drying it. It just got worse. Plus my color was not darker, it was a strawberry blonde. Not what I requested. The color was just dull. No shine. So just rinsed out my hair, but still gummy. Washed it with shampoo 2 more times. Still had that gummy feeling but not as bad. Went & bought a clarifying shampoo & washed twice. Finally no gummy feeling. I immediately stopped my shipments from you. Did you change your formula? I will not purchase your product again. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Shayna A.
diciembre 14, 2018
Color
PUBLICADO POR:
Shayna A.
diciembre 14, 2018
The color was still way too dark.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shayna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Marichu B.
diciembre 14, 2018
Amazing
PUBLICADO POR:
Marichu B.
diciembre 14, 2018
Hi, over all for this color is amazing, other than the smell is too strong for me and I got a dandruff after my second application..
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marichu - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details
PUBLICADO POR:
Kathleen A.
diciembre 14, 2018
Much too dark
PUBLICADO POR:
Kathleen A.
diciembre 14, 2018
I need a lite ash blonde
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amber G.
diciembre 14, 2018
Inconsitant
PUBLICADO POR:
Amber G.
diciembre 14, 2018
I follow the coloring instructions to the T and it always seems that my hair looks obviously home colored afterward. Even just applying to my roots only, you can still see a blatant transition between the fresh colored roots and was was previously colored because it seems like the roots are way too dark. i have sections of hair that look all different!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amber- We’re so sorry to hear that you were disappointed by the results of your color application. We will always work with you to help you meet your hair color goals if they are achievable at home. It appears that one of our colorists has adjusted your next color according to your feedback. Thank you for taking the time to reach out!
PUBLICADO POR:
Jane R.
diciembre 13, 2018
Colour didn't last very long
PUBLICADO POR:
Jane R.
diciembre 13, 2018
The colour didn't last very long. Can you suggest a similar colour that will last longer
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Brook V.
diciembre 13, 2018
Not good for my hair
PUBLICADO POR:
Brook V.
diciembre 13, 2018
While the color is great, I have found the product itself to be quite damaging. My hair is so stripped feeling and bone dry after that I can't even get a pick through it w/o a lot of breakage. I've been doing my roots at home for 20 years, so I've certainly tried different brands. I'm afraid this one is just not a good product for my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brook- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps.
PUBLICADO POR:
Regina A.
diciembre 13, 2018
Burnt
PUBLICADO POR:
Regina A.
diciembre 13, 2018
Burnt my scalp and skin on my ears,face and neck.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Regina- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
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