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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kirsty B.
febrero 16, 2019
Wrong colour
PUBLICADO POR:
Kirsty B.
febrero 16, 2019
Ordered a lighter brown than what I am as dark brown anyway and now my hairs come out black won’t be ordering again!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kirsty- Thank you for your feedback! We are sorry to hear that your color came out darker than expected, and we apologize for any confusion. The shade selected was a Darkest Brown Chocolate, which is the darkest brown shade offered. We are sorry if this was not your desired result. Please keep an eye on your email for a message from us with further information. Thanks for reaching out!
PUBLICADO POR:
Katrina O.
febrero 16, 2019
Just not right
PUBLICADO POR:
Katrina O.
febrero 16, 2019
Not happy at all with the color it is very coppery, as a natural red head I was just trying to give a little pop the color looks totally fake now. So unhappy. :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chris C.
febrero 16, 2019
Very disappointed
PUBLICADO POR:
Chris C.
febrero 16, 2019
I have to say I was most disappointed in your product. I was very excited to use it and willing to pay more for purchases of hair color than I would have at Walmart or the grocery store. The color was nothing special or full of "sheen" as your photos suggested but worse still it is not having the staying power of covering the gray along my temples as the other product I used after only 2 weeks! I followed your instructions carefully so do not believe it was the application. Please remove me from your client and email list.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Chris- We’re so sorry to hear that you were disappointed by the results of your recent coloring session. It appears that you ordered demi-permanent color, which is not designed for full gray coverage like permanent color. We are always happy to work with you to meet your hair color goals. Please feel free to reach out if you need any further assistance.
PUBLICADO POR:
Sarah D.
febrero 15, 2019
Does not last
PUBLICADO POR:
Sarah D.
febrero 15, 2019
Initially loved the colour but started washing out after first wash
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
nancy I.
febrero 15, 2019
DID NOT COVER GRAYS
PUBLICADO POR:
nancy I.
febrero 15, 2019
I received kit which didn't give me color it showed before I ordered. It didn't cover the completely cover the grays as it stated. Not happy.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica B.
febrero 15, 2019
Not What I Expected
PUBLICADO POR:
Jessica B.
febrero 15, 2019
I am one who colors my hair at home often. I found this kit to be frustrating to use and smelled horrible. There was only one pair of gloves included which I expected but then it says to shower and rinse with a clean pair of gloves? The second bottle smelled so intense that I was gagging from the fumes while trying to finish coloring my hair. I was disappointed that it didn't include a tube of conditioner like a store kit does. It was only enough conditioner for one use. The color was not all that different from what I get from the store. I think the idea is nice I just don't think this is for me. Maybe better for women who have more salon experience. It was hard to section my hair and then color it and use the brush. It was just a mess. Since I had requested a red tone it looked like a murder scene in my bathroom because of the mess. It was as if I had never colored my hair before! Very frustrating.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy R.
febrero 15, 2019
Good
PUBLICADO POR:
Amy R.
febrero 15, 2019
I like the color. It lasts longer than I thought it would. My only issue is that it doesn't wash out very good when I apply the solution. It leaves a film on my hair and I have to use dawn dish soap to get the film out of my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- We appreciate your feedback. We are sorry to hear about your experience with our product! Upon reviewing your profile, we see that you have already worked with one of our color and care to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie G.
febrero 15, 2019
Wrong color
PUBLICADO POR:
Valerie G.
febrero 15, 2019
Instead of brightening my roots they matched my origional color. So i still have dark roots
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Valerie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to help resolve this for you!
PUBLICADO POR:
Jerry S.
febrero 15, 2019
Different results
PUBLICADO POR:
Jerry S.
febrero 15, 2019
This color was my 2nd time using esalon. The 1st color was better this second was horrible. I’m having to get it “fixed” at a local salon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jerry- We’re so sorry to hear that you were disappointed by the results of your eSalon color. We are happy to work with you to see if we can reformulate to better suit your needs. Thanks for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tamara H.
febrero 15, 2019
It's ok
PUBLICADO POR:
Tamara H.
febrero 15, 2019
Not to impressed, can get the same results going to Walmart and buying hair color. Only got a 5onz tube of conditioner... I have long thick hair so that was barely enough to cover my scalp let alone the rest of my hair. Thanks but no thanks, I'll go to Walmart next time and spend less.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tamara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Debbie G.
febrero 15, 2019
Very difficult to wash out
PUBLICADO POR:
Debbie G.
febrero 15, 2019
Thought my hair was melting! Had to wash my hair 10 times to get product to wash out. Burned my eyes when I was "massaging" it in. Not for me. Trying to figure out how to cancel future orders!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debbie- We are so sorry to hear about your experience with our product, and we appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria O.
febrero 15, 2019
Disappointed
PUBLICADO POR:
Maria O.
febrero 15, 2019
Turned my hair orange, the toner did nothing to help.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maria- We appreciate your feedback! We see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brian O.
febrero 14, 2019
Wow copper!
PUBLICADO POR:
Brian O.
febrero 14, 2019
My hair went from dark blonde to brown with lots of brassy/orange color. I’m devastated. I just wanted to cover a few gray hairs. I want my natural hair back. I wish I would have never seen you site and been mislead by all the reviews. I should have taken notice that most of the reviews with pictures were those of red heads. No offense to red haired people, your hair on you is beautiful, but not on me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alissa L.
febrero 14, 2019
Noticed
PUBLICADO POR:
Alissa L.
febrero 14, 2019
I do Like my hair color but i am also Kind of disappointed bcuz it wasn’t as purple as i would of liked it to be. I would of liked the purple to be a little more noticeable but unfortunately it’s not.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brianna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
S Waaaaa
febrero 14, 2019
not that great
PUBLICADO POR:
S Waaaaa
febrero 14, 2019
The smell was horrendous! And I can get better over the counter.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our color is freshly mixed for each order and does not sit on shelves for months as many other colors do, so that scent can seem stronger at times. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim F.
febrero 14, 2019
Orange mess
PUBLICADO POR:
Kim F.
febrero 14, 2019
Followed the instructions to the word and ended up with orange metallic roots. What was I thinking? I should have read more reviews before I took my chance on this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Susan M.
febrero 14, 2019
Very unhappy
PUBLICADO POR:
Susan M.
febrero 14, 2019
My hair looks like a dark mousy blond. I want a refund and cancel future orders
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Susan- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cyndi M.
febrero 14, 2019
Worst ever
PUBLICADO POR:
Cyndi M.
febrero 14, 2019
The color wasn't even close to what I ordered, how do I cancel this
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cyndi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
theresa M.
febrero 14, 2019
Made my hair reddish tone and brighter
PUBLICADO POR:
theresa M.
febrero 14, 2019
The color is reddish tone when I asked for ash it was to keep red out of my hair. Which usually with ash it does. I was upset also to have grey hair still. The color did not stick to the grey nor cover it. I was impressed with the cute box and the fast delivery. I was also impressed with how much color you get it was enough to drench my hair. It did have a strong odor to it which even with my fan and door open I had to step out to breath. My hair is shinier and soft though. So mixed feelings and little upset about it but atleast its not dried out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Theresa- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda D.
febrero 14, 2019
Greasy
PUBLICADO POR:
Linda D.
febrero 14, 2019
Left hair disgustingly greasy. Washed 6x Still would not wash out Had to put baking soda in hair & rub in before it finally took the grease out. Now they are offering a credit on another box. No thank u. Refunded.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate R.
febrero 13, 2019
Not what I asked for
PUBLICADO POR:
Kate R.
febrero 13, 2019
I selected copper. Specifically said I do not want my hair to dark I do not want it to be Auburn. And now my hair is literally the color of cranberry sauce! Horrible
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Wendie L.
febrero 13, 2019
Wasnt impressed
PUBLICADO POR:
Wendie L.
febrero 13, 2019
Color faded fast
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Wendie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Karen M.
febrero 13, 2019
Not very different
PUBLICADO POR:
Karen M.
febrero 13, 2019
Not very different from the store bought kits. Great company but not quite worth the extra expense.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.We truly appreciate your feedback. Our team of licensed colorists is always available for recommendations, and we can easily make adjustments to your formulation based on your comments. Upon reviewing your profile, we see that you have already worked with one of our color and care members. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pat G.
febrero 13, 2019
Roots seem to have faded already
PUBLICADO POR:
Pat G.
febrero 13, 2019
Last time I was happy with the color. This time, it is already fading on my roots. Not sure what the issue is. I'll give it one more try and if it happens again, I'm going to cancel my subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gretchen W.
febrero 13, 2019
Probably one of the worst hair coloring experience I’ve had.
PUBLICADO POR:
Gretchen W.
febrero 13, 2019
Not very happy with the color at all. If I could attach pictures I would. I stated I would like a color that brightens up my hair, that I don’t like too dark and want to not have any black. My hair color is a medium brown and was currently a little darker than I liked, but not black. Yet After the first coloring treatment with esalon I now have jet black hair. I’m very discouraged and will not be ordering again. Plus the ease of the whole process is a mess. I would be happier with a one step situation and this was many. I’ve used many box colors before with way better outcomes. Also I did use the stain preventive and it didn’t work at all, neither did the one wipe provided. What a mess and I’m very upset! :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gretchen- Thank you for your feedback! We are sorry to hear that your color turned out differently than you expected. Please keep an eye on your email. One our of color experts will be reaching out shortly to discuss your color and see how we can get this resolved for you. We appreciate you reaching out, and we look forward to speaking with you soon!
PUBLICADO POR:
Tiffany J.
febrero 13, 2019
Too dark and some residue?
PUBLICADO POR:
Tiffany J.
febrero 13, 2019
I order a dark brown and it was almost black. But a very nice dark brown color, I just can’t pull off such dark hair with such pale skin. Also a section of my ends had some kind of waxy residue left on it that I had to wash 3 times and rinse with acv to finally get out. That has never happened to me before.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tiffany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Janet R.
febrero 13, 2019
Horrified at my dark locks.
PUBLICADO POR:
Janet R.
febrero 13, 2019
Under the recommendation from my friend, I was interested to try Esalon out but am horrified that I have gone from a warm rose gold to a flat dark brown, with uneven tones.
Although delivery was speedy from the USA to England. I cannot say that will be recommending Esalon to my friends & family.
I now have an appoint with a colourist to see if she can salvage my colour. God only knows how much this will cost to put straight.
As for Esalon’s “100% guarantee or its on us”, I can’t see how to complain & judging by all the negative reviews online, I will have to put this down to a hard & expensive lesson as I should have done more research prior to ordering from Esalon.
I am one of many dissatisfied customers.
Do your research before joining Esalon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Janet- Thank you for your feedback! We are sorry to hear that your color turned out darker than you expected. The comments received here concerning your starting color do vary from what was received with your custom color profile, and your starting color indicated (particularly without a photo) is very important for formulating and your ultimate result. Our Color Happiness guarantee is something we stand behind! Please keep an eye on your email- we will be reaching out to help resolve this for you. Thank you for your time.
PUBLICADO POR:
Becky Miller M.
febrero 13, 2019
It is not what i wanted
PUBLICADO POR:
Becky Miller M.
febrero 13, 2019
WRONG COLOR HAS NO AUBURN/RED IT IS DARK DARK BROWN
[email protected]
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Becky- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Silvia A.
febrero 12, 2019
No gray coverage
PUBLICADO POR:
Silvia A.
febrero 12, 2019
Just like the store bought or salon color....this one did not cover the gray but just made it brassy looking...I did explain this problem up front before ordering, and followed the instructions to the letter....but the result was just as disappointing as the rest
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Silvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashley P.
febrero 12, 2019
Still have grays
PUBLICADO POR:
Ashley P.
febrero 12, 2019
I wanted to try this product because I thought it would be better on resistant grays while my skin definitely has more color, I still have silver in my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ann R.
febrero 12, 2019
Still not the color I am after
PUBLICADO POR:
Ann R.
febrero 12, 2019
This is the 2nd time I am trying to get my hair to a medium blond. My instructions are to color my roots with the 1st bottle for 30 min., and then use the 2nd bottle on the length for 10 min.
The roots are darker, it’s been over a week, and the root color is starting to lighten up a little, so it’s not as noticeable, but I wasn’t very happy. I am considering canceling my contract, I am not getting the results I want.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sheila P.
febrero 12, 2019
Not the color I wanted
PUBLICADO POR:
Sheila P.
febrero 12, 2019
Not the strawberry blonde I had hoped for. Very little change at all in my hair color from what it was prior to coloring. I do like the way my hair feels and the body it has, but otherwise I am disappointed in the product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia R.
febrero 12, 2019
Pros and cons
PUBLICADO POR:
Alicia R.
febrero 12, 2019
It’s definitely cheaper than a salon, but I usually buy box dye from the store and color my hair myself. This treatment left my hair in hard clumps while coloring. I figured no problem that it will just wash out. Nope! Even while washing, my hair still stayed in clumps. I had to wash and conditioner it twice just to break up the clumps. My hair is definitely not soft anymore. Maybe after a few more washes it will be okay.
I had reddish brown colored hair prior to treatment, and I was trying to aim for a medium brown. I got a reddish medium brown. It’s not bad, but I was hoping to get rid of the red, but maybe I would have had to strip it first. My hair holds red really well.
They sent me two bottles, but I only needed one bottle. My hair is long but fine. I will use the second bottle later and decide then if I will repurchase.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather G.
febrero 12, 2019
Waxy mess!
PUBLICADO POR:
Heather G.
febrero 12, 2019
I wish I had read the reviews before ordering. My hair was a waxy mess even with following the instructions exactly. I couldn’t get a comb through easily, couldn’t blow dry my hair and it kept leaving the waxy residue on my hands. I seriously had to wash my hair 8 times to get the gunk out. I still had residue but it was manageable.
I’ve been dying and getting my hair dyed for 25 yrs and have never had this experience.
Never again!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Heather- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bonnie B.
febrero 11, 2019
Color was completely off
PUBLICADO POR:
Bonnie B.
febrero 11, 2019
After follow the directions and application process and letting my hair dry naturally, I looked at my newly dyed hair and was very disappointed. The grays in the front of my hair did not take the dye, the color was darker than the original color of my hair and it looks very flat. When washing it with the shampoo, I lost a fist-full of hair. The only reason I did not git it one star is because my hair was not damaged heavily.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Bonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
DeboraN
febrero 11, 2019
Hmmm
PUBLICADO POR:
DeboraN
febrero 11, 2019
I was so excited about my hair color coming in the mail. I did it. Followed instructions BUT my results are not...Well, I don’t like it. I have been wearing my hair up since I did it because I am not happy with the color it turned out. Its way dark and not what it shows on the screen at all. Every time I wash my hair, I still see red in the water. I don’t know what to say. It cover my gray but the coloring is not nice and even. The color I used to get from the grocery store turned as in the box and it was even all over. How can this one didn’t do that?? This color looks bad. I wish it wasn’t the case. I really do. I seriously need to fix it, which is a bummer because I don’t have time to be wasting. Otherwise, I would go waste hours at a hair salon.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Debora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
carol L.
febrero 11, 2019
The quality is good color is not.
PUBLICADO POR:
carol L.
febrero 11, 2019
Did not care for the color. Too much red in the mix.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carol - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily S.
febrero 11, 2019
Wanted way darker
PUBLICADO POR:
Emily S.
febrero 11, 2019
I had indicated that I wanted to darken my overall hair color quite significantly (wanted to go to a dark brown color). After I was done coloring you could barely tell that I had done anything. My husband did not even realize I had colored my hair. Very disappointing as I feel I wasted $30.
I will say that the overall shine to the color is very nice.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerry M.
febrero 11, 2019
Not the colour I expected
PUBLICADO POR:
Kerry M.
febrero 11, 2019
Disappointed with the colour.
The shine is good though
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kerry- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Wiktoria E.
febrero 11, 2019
Not a pleasant experience
PUBLICADO POR:
Wiktoria E.
febrero 11, 2019
I enjoyed opening my personalised packaging, but the product left my hair in different colour than expected and it was extremely difficult to wash it off. I had to wash my hair free time and despite using lots of conditioner my hair still felt like straw.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Wiktoria- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
NATALIE T.
febrero 10, 2019
Very confused as to what the heck this color team is thinking
PUBLICADO POR:
NATALIE T.
febrero 10, 2019
I politely provided a review of the product I received as ESALON ASKED ME TO. The color was great on the bottom half of my ends, which is what I told them. However, I expressed that the roots looked really terrible and not the color that I wanted. Instead of offering to send me a corrected dye to fix the bad 2 toned application, they notified me they made a new mixture, which was the OPPOSITE of what I expressed in the review. They made the entire color the ash brown (which was not ash it was a softener light brown which quickly became red after I dyed it). I am really not pleased with the quality of the dye either as it faded FASTER than boxed dye and my all over hair color is getting as brassy as my hair was before when I hadn't dyed in 6+ months (which looked terrible).
So in conclusion I have 2 toned hair (lighter red top hair) and lengths that are somewhat darker and becoming more brassy. Also should note I use after color sealer to seal the cuticle and prevent oxidizing, wait 72 hours to wash my thin hair after colored hair (which takes dedication because it quickly gets greasy), and use salon formula shampoo and conditioners for dyed hair.
Not impressed with the 100% satisfaction guarantee so far! Going to go out and get a box of dye to fix this before the holidays is what seems to be the answer.
UPDATED REVIEW 2/10/19:
It just keeps getting worse. a 3RD TRY, and the stylists/ customer service associates have ignored me again. I asked for ALL OVER PERMANENT DYE applications on both corrected orders and this 3rd one, they went back and gave me the exact same order as the first order I received which I complained about because it left my head TWO DIFFERENT COLORS.
These people seem to be able to get it right, or follow through or listen to any instruction. I am beyond displeased. They did give me the same COLOR as my first order, and ignored all the rest of the instructions and my entire original complaint.
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PUBLICADO POR:
Stephanie W.
febrero 10, 2019
Didn’t get me to a cool beige blonde
PUBLICADO POR:
Stephanie W.
febrero 10, 2019
I’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance!
PUBLICADO POR:
Pamela C.
febrero 10, 2019
Great color but waxy, doesn't rinse out
PUBLICADO POR:
Pamela C.
febrero 10, 2019
As others have experienced, the color is great, exceeding my expectations. But have shampooed 4 times since coloring last night and hair still feels waxy. This is especially a problem for me because I have a lot of hair and live in a fairly humid environment so my hair won't dry. I do hope they are able to resolve this issue.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura L.
febrero 10, 2019
I got hot roots!!!
PUBLICADO POR:
Laura L.
febrero 10, 2019
I used the color matched for my hair and now I have hot roots. I am going to have to go to a stylist to have it fixed. Very disappointed ☹️
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you for reaching out! We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care members to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy F.
febrero 10, 2019
Cute box
PUBLICADO POR:
Nancy F.
febrero 10, 2019
Cute box but the color was too dark for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Linda L.
febrero 10, 2019
Disappointed!
PUBLICADO POR:
Linda L.
febrero 10, 2019
I was so excited to receive my order. Not so much after using it. Color was way too dark. I had blonde hair and wanted to add some very light Auburn/copper. I even uploaded a picture of my hair color.
I also had to wash my hair literally 5 times after coloring because the products made my hair so greasy/oily.
Disappointed in my purchase. I'll be getting my hair done this week to try and fix it 😐
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution to better suit your needs.
PUBLICADO POR:
Barbara G.
febrero 10, 2019
What a crappy hair color
PUBLICADO POR:
Barbara G.
febrero 10, 2019
Just tried my order and it truly suckz, my hair is so sticky, I can't get a comb or brush through it, it's never ever been like this from the salon or from the many colors I've done myself, I would NEVER RECOMMEND this stuff and will never order anymore!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Customer Service Representative to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine W.
febrero 10, 2019
Don't waste your money
PUBLICADO POR:
Catherine W.
febrero 10, 2019
The chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter.
PUBLICADO POR:
Melody D.
febrero 10, 2019
Review
PUBLICADO POR:
Melody D.
febrero 10, 2019
A little less red next time, although I asked for it. I’ve gotten lots of compliments, just would like less obvious roots.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melody - Thank you so much for sharing your feedback. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Melissa G.
febrero 10, 2019
Sticky residue
PUBLICADO POR:
Melissa G.
febrero 10, 2019
Was extremely difficult to rinse had to wash my hair with regular shampoo at least eight times begin to dry my hair and still had a sticky residue close to the scalp and I've never had a hair dye that sticks to the scalp and stained the scalp as well
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cara S.
febrero 10, 2019
Tried again
PUBLICADO POR:
Cara S.
febrero 10, 2019
I really wanted to get back to eSalon but this formula left my hair really dry.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cara - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Teniya M.
febrero 9, 2019
Loved the strand test but did not like the complete turn out.
PUBLICADO POR:
Teniya M.
febrero 9, 2019
When I did the strand test everything looked great and I thought I would enjoy it but upon completion, I was not in love with the look. It is far too dark due to the light developer used and I feel that impaired the look.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teniya- Thank you for your feedback! We are sorry to hear that your color came out darker than expected! Please keep an eye on your email for a message from us shortly to discuss your color further and see how we can reformulate to better suit your needs. We appreciate you reaching out!
PUBLICADO POR:
Randi A.
febrero 9, 2019
Not at all what I wanted
PUBLICADO POR:
Randi A.
febrero 9, 2019
When I selected a color, I expected red undertones but my hair is basically maroon and I followed the directions exactly. I would never trust this company again with hair color. The color I got was precisely what I DID NOT want. I am incredibly disappointed. I had to run out and buy other dye to fix it. It was embarrassingly red and cheap looking color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Randi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheyenne W.
febrero 9, 2019
Wayyyy too dark
PUBLICADO POR:
Cheyenne W.
febrero 9, 2019
I had balayage done about six months ago and wanted my hair back to one color. My natural color is a dark brown, so that’s what I ordered. After dying my hair, it came out to a very dark brown/black.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheyenne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle S.
febrero 9, 2019
Hard to wash out
PUBLICADO POR:
Michelle S.
febrero 9, 2019
Product when rinsing seemed to turn to jelly / fat in my hair I felt like I was trying to rinse butter out with cold water I used 1/2 bottle shampoo to get the goo out and lost a large amount of hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Erlinda S.
febrero 9, 2019
Bad
PUBLICADO POR:
Erlinda S.
febrero 9, 2019
I did my hair did not turn the color I want I'm very disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erlinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kswd
febrero 9, 2019
Would not recommend
PUBLICADO POR:
Kswd
febrero 9, 2019
Turned out nothing like the picture. I understood with my darker hair that the coloring may not be amazing as advertised, but I did expect a bit more. After trying to dye my hair twice it was still barely noticeable and what little was in there pretty much washed out after two washes. This product was such a disappointment and I really wanted to love it but I couldn’t ignore how dissimilar my results versus those promised to me were.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kswd - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jodi P.
febrero 9, 2019
The coloring turned out to be just what I had in the first place.
PUBLICADO POR:
Jodi P.
febrero 9, 2019
I wanted a lighter blonde rather than the mousy brown that I have. Do you recommend highlights or just a whole new color which must be lighter than medium blonde?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Barbara K
febrero 9, 2019
Cancel
PUBLICADO POR:
Barbara K
febrero 9, 2019
Please cancel all orders
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Barbara - Here at eSalon, we are always striving to create the best products possible. We're sorry to hear that you are looking to cancel. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather S.
febrero 9, 2019
Few disappointments, but willing to try again
PUBLICADO POR:
Heather S.
febrero 9, 2019
The color did turn out great, however, it was not mahogany. The level was right on, but I don't feel there was really much "red" at all. Also, I did not receive two pairs of gloves. I only got 3 gloves total. Which made the last step mighty difficult. (I did not realize I was short a glove until it was that time) Also, I have fine hair that is shoulder length, but it is super thick. I felt like I struggled to cover the last section of my hair, and then I didn't really have enough shampoo to wash it completely.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Heather- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ouafaa W.
febrero 8, 2019
The color was too dark
PUBLICADO POR:
Ouafaa W.
febrero 8, 2019
Hi all, the custom color that was made for me was too dark and had a brassier tone and I wish it was a lighter and no brassiness.
Nevertheless, the color was good if the results were what I was looking for.
In the future ordered, can you please fix it to what I want it and to my satisfaction.
Thank you 🙂
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Quafaa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cynthia C.
febrero 8, 2019
wrong color
PUBLICADO POR:
Cynthia C.
febrero 8, 2019
Color not accurate. I wanted brown and ended up with black ugly hair. I'm embarrassed to go to work how can I get my hair color back? Please do not send me any more products as now I'm stuck with this awful color.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy T.
febrero 8, 2019
Not as convenient as you think
PUBLICADO POR:
Amy T.
febrero 8, 2019
I waited 3 weeks for delivery and then had to go to pick it up as it didn't fit in my mailbox.
Then I found that the package was missing the second bottle. After raising this issue, I was offered a credit to order again, but would have preferred them to just send the missing bottle.
The colour was really good, but the service is not as slick as the product
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - Thank you for your feedback. We apologize for the disappointing experience your first delivery. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melanie L.
febrero 8, 2019
Poor gray coverage
PUBLICADO POR:
Melanie L.
febrero 8, 2019
And this didn’t really bring my roots and the rest of my hair together at all.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Melanie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katherine C.
febrero 8, 2019
Mixed results
PUBLICADO POR:
Katherine C.
febrero 8, 2019
Poor gray coverage. Love the color, but not working to cover the gray. Left solution on extra 10 minutes, with no better results.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Katherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristin S.
febrero 8, 2019
Too drab
PUBLICADO POR:
Kristin S.
febrero 8, 2019
I love the service and products of esalon. But this color adjustment was way off. Color is flat and drab. Wanted to tone the brassiness but now just a dirty dishwater blonde. Disappointed.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heather G.
febrero 8, 2019
Too dark
PUBLICADO POR:
Heather G.
febrero 8, 2019
After rinsing and washing and conditioning I Frye’s my hair and my roots are black! I followed the instructions to a T and holy cow this color is far too dark!! The violet shines through nicely on the mid hair and ends but roots just colored to darkly... so now I am going to have to strip it and re-color... pretty upsetting...
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Heather - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Angela C.
febrero 7, 2019
Didn't come close
PUBLICADO POR:
Angela C.
febrero 7, 2019
The color isn't even close to what it's supposed to be at all. Very unhappy. Have to buy stuff to fix it. Didn't cover my greys and came out bright red and 2 different colors for the roots and ends.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maggie S.
febrero 7, 2019
Color was a little better but still dark
PUBLICADO POR:
Maggie S.
febrero 7, 2019
The only negative I would have to say is the grays on my hair discolor very quickly with this hair color. Need to design a hair color that is resistant to gray
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maggie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
lisa P.
febrero 7, 2019
Color
PUBLICADO POR:
lisa P.
febrero 7, 2019
My color lasted 4 weeks...not happy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback. We’re sorry your recent order didn’t provide the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you.
PUBLICADO POR:
Melissa C.
febrero 7, 2019
My hair color is exactly my natural hair color
PUBLICADO POR:
Melissa C.
febrero 7, 2019
I am not interested in your products. Please take me off the membership. I wanted a extreme change and all I got was my natural hair color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara H.
febrero 7, 2019
Custom color set
PUBLICADO POR:
Barbara H.
febrero 7, 2019
This did not work for me. It did not cover my grey well and I did not feel my color looked like the color I ordered. I would like to discontinue the product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
.
febrero 7, 2019
Good product
PUBLICADO POR:
.
febrero 7, 2019
Like the product - but the color doesn't seem to get past red or strawberry blonde
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jolene - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathleen C.
febrero 7, 2019
Dissatisfied
PUBLICADO POR:
Kathleen C.
febrero 7, 2019
After following instructions my hair has PINK streaks throughout!
VERY UNHAPPY!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathleen - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Debbie W.
febrero 7, 2019
First Order - a Disaster
PUBLICADO POR:
Debbie W.
febrero 7, 2019
My lightest hair turned gray green (ash). HATE IT. Do not want to order again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debbie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Jennifer B.
febrero 7, 2019
Not the color shown online.
PUBLICADO POR:
Jennifer B.
febrero 7, 2019
The dye turned into the color I was hoping for but it's more reddish and not really dark. I like more purple which it shows online.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katie P.
febrero 6, 2019
Gray Coverage
PUBLICADO POR:
Katie P.
febrero 6, 2019
The gray coverage didn't seem as good with this color, maybe too light, not sure.
I did cover the strands really well, and left one for amount of time it stated.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Katie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from one of our representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amy C.
febrero 6, 2019
Disappointed
PUBLICADO POR:
Amy C.
febrero 6, 2019
To start with the kit doesn't fit through the letter box so I had to collect it from the post office, which is very annoying.
Just because you print my name on the instructions doesn't make it personalised. I found the whole thing very generic.
I also found the dye very hard to wash out of my hair, the shampoo they provide you with didn't help. It took me a few washes to get it fully out. It was leaving a claggy residue at my roots.
The colour is OK, no better or worse that a box dye from the shops. It's quite dark for a medium brown and it still has hints of red in, which I was trying to move away from.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amy - Thank you for your feedback. We apologize for the disappointing experience.You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lyndsey W.
febrero 6, 2019
Left hair waxy
PUBLICADO POR:
Lyndsey W.
febrero 6, 2019
I have used this same color a few times now. The first few times my hair felt fantastic and healthy. This last time the product coated my hair and was very waxy and difficult to wash out. I had to wash my hair multiple times with a strong clarifying product before my hair felt normal again. I was highly disappointed. After this experience I went back and read some of the one and two star reviews and see that many people have had this same issue after the first couple applications. Did you change the formula or is this some kind of bait and switch thing?? I do not color my hair often, usually only 2/3 times a year so I know my hair hasn't been over processed. I will not be recommending this product anymore and I will not be using it again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lyndsey - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Brittany M.
febrero 6, 2019
Color not as advertised
PUBLICADO POR:
Brittany M.
febrero 6, 2019
The first few days I was loving the color except some parts were very light. Almost like a raspberry color. It wasn’t as close to my natural color I wanted. Now it’s already fading and you can tell I colored my hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Brittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Customer Service Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberly A.
febrero 6, 2019
Nothing Special
PUBLICADO POR:
Kimberly A.
febrero 6, 2019
I'm happy that I got my kit for ten dollars. It's supposedly custom blended, but objectively it's not better than products in the drug store. Actually, I prefer the boxed color that I can find anywhere. I highly recommend you save your money and purchase Feria instead. It's a better product. Disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jasmine P.
febrero 5, 2019
Nope
PUBLICADO POR:
Jasmine P.
febrero 5, 2019
Was going for a golden medium brown.
I am kind of gingery and my ends didnt take.
Not satisfied
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jasmine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anna B.
febrero 5, 2019
Was not what I was hoping for
PUBLICADO POR:
Anna B.
febrero 5, 2019
Just was not what I was hoping for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Betty R.
febrero 5, 2019
NOT FOR ME
PUBLICADO POR:
Betty R.
febrero 5, 2019
MY GRAYS PROVED TOO STRONG FOR THIS PRODUCT
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan C.
febrero 5, 2019
New Customer
PUBLICADO POR:
Susan C.
febrero 5, 2019
The color for my roots could not cover my stubborn grays around my face.
Unhappy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alison C.
febrero 5, 2019
Grey coverage
PUBLICADO POR:
Alison C.
febrero 5, 2019
I colored my hair a week ago and greys have begun to show up. What can be done to have better coverage for at least 2 weeks?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alison - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Julie W.
febrero 5, 2019
High expectations
PUBLICADO POR:
Julie W.
febrero 5, 2019
I was excited to get my color package but wasn't able to try it until a few days ago. I am not so excited any more. It didn't have enough purple in it and it seems to have been too much on my hair as it is frizzy. Soft but frizzy and the color just not good. Dull looking.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan W.
febrero 4, 2019
Carrot Top!
PUBLICADO POR:
Megan W.
febrero 4, 2019
I asked for a darker copper colour, and now my hair looks like a bunch of carrots. I’ll never leave Esalon or complain because I simply LOVE IT, except for my current colour! 😔
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Laura S.
febrero 4, 2019
The color is awesome, but it was SO hard to remove the product from my hair
PUBLICADO POR:
Laura S.
febrero 4, 2019
I’ve washed my hair four times now and I still can’t get the dye off my hair. It’s almost like an oily glue goop that makes my hair stick together and it is VERY hard to wash out. I don’t know what is in the dye, but I’ve never had this problem before. I don’t think I’m going to try this again unless they redo the formula.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
LARS
febrero 4, 2019
Wrong color
PUBLICADO POR:
LARS
febrero 4, 2019
I colored my hair and followed the step by step instructions, I was left with a brown copper color for my roots, which I wanted but then a dark brown purplish/red color for my ends. I am not happy at all. The colors are COMPLETELY different and in no way shape or form should ever be chosen to fade into one another, especially by a "professional". I will never order from this company again. It's better to see what your getting then just someone sending you whatever they want.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
LARS - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katelynn M.
febrero 3, 2019
Exactly what I did not want
PUBLICADO POR:
Katelynn M.
febrero 3, 2019
I wrote in the notes that my hair pulls red. Guess what color my hair is? An ugly brown-red.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Katelynn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nicola D.
febrero 3, 2019
Color
PUBLICADO POR:
Nicola D.
febrero 3, 2019
To light for me
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer L.
febrero 3, 2019
Nothing like the color I said I wanted.
PUBLICADO POR:
Jennifer L.
febrero 3, 2019
My hair is nothing like the color I ordered. Watse of money! I had to go to Sally Beauty and buy color again to fix it.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Darlene C.
febrero 3, 2019
I was so excited to give this hair color a try!
PUBLICADO POR:
Darlene C.
febrero 3, 2019
I was so disappointed on the outcome, I couldn't wait to shampoo my hair with my reg. shampoo afterward! I'll be staying with my usual home coloring which is much less expensive!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Laura F.
febrero 3, 2019
Hmm.
PUBLICADO POR:
Laura F.
febrero 3, 2019
Honestly I'm not sure what went wrong. The thing I disliked the most was when I washed the color from the strip of hair I tested my color on. Even after I used the shampoo and conditioner provided my hands and that strip of hair were left feeling greasy. Its been years since I last dyed my hair but I dont remember having that issue with boxed dye from the store. I would like to try again but I'm not willing to pay $25 and wait another week for the box to arrive.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re sorry that your custom color left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Risty B.
febrero 3, 2019
Maybe they got confused?
PUBLICADO POR:
Risty B.
febrero 3, 2019
Maybe you sent me what color i have an not what color i wanted? i wanted a much lighter copper tone, slightly mohogony and i have the exact color i already had .. and i didnt have any dyed hair ... its basically a dark brown .. cant see any copper at all just a TINY slight tiny ONLY in the sun Very sad
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Risty - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Summer H.
febrero 3, 2019
Burning
PUBLICADO POR:
Summer H.
febrero 3, 2019
Color wasn’t even close to what I asked for, but that’s ok, cause it washed out in 2 washes, but the worst was the excruciating burning of my scalp for over a week after dying. I’ve done my hair at home several dozen times with multiple brands and this is the first time I’ve ever experienced the burn that this chemical composition put on my skin. Hands, shoulders, back, no exposed skin was safe. I was protected through the dying process, but just rinsing it out and splashing a bit on these parts of my body was enough to leave a burn, even though I showered after the whole thing. I will never use this product again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Summer - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Lorna O.
febrero 3, 2019
Gave 1 star because can give less.
PUBLICADO POR:
Lorna O.
febrero 3, 2019
Tried company years ago. Believe in giving second chances. This time their color expert did worse. Not sure how that was possible but she did. No fixing this embarrassing to go out it is that bad.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lorna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Amy R.
febrero 3, 2019
Didn't like it
PUBLICADO POR:
Amy R.
febrero 3, 2019
Made my hair red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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