I love the color just what I wanted but the product itself dyed my hair out so bad that even 2 weeks later and a lot of morsierizing later it still feels dry and stringy.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Holly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Krixie S.
marzo 3, 2019
Result Not As Expected
PUBLICADO POR:
Krixie S.
marzo 3, 2019
My hair is dark brown and I wanted a bit of reddish brown hue. I got the red copper color. My friend helped me put it on for good full coverage. However, my hair’s color isn’t what I wanted it to be, still dar with just a tiny hint of red copper color not at all visible unless you look very close in the mirror.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Krixie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jean L
marzo 3, 2019
review
PUBLICADO POR:
Jean L
marzo 3, 2019
to complicated for me to do by myself. I do not like this!!
Cancel all orders!!!!!
Jean Lacy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jean - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tiffany J.
marzo 2, 2019
Told me to pay to strip it then PUT THE SAME COLOR BACk!!!
PUBLICADO POR:
Tiffany J.
marzo 2, 2019
I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answering machine. After leaving a message, no one returned my call so had to call back.Then the colorist on the phone blamed me for not adding a picture of the stripped color after they had already sent the dye. She offered no solution other than use Head and Shoulders. So you want me to spend more money??They didn't offer to fix the color, all they did was refund $10 dollars after I just paid ten times that to get the color removed. They didn't offer new dye, toner or highlights. Nothing that could actually fix the problem and they haven't reached out to try. So everything they say about their service and customer satisfaction is untrue since I had to call and email them multiply times. This site is a joke and intend to blast it on all social media of what a crap job they did. Terrible service and worse dye. Please don't use this company.
EDIT- Even their response is untrue!! What a horrible company!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Starr - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Korrina H.
marzo 2, 2019
Made my eyes water and hair feel like straw
PUBLICADO POR:
Korrina H.
marzo 2, 2019
I will not be using your hair color again. I loved the color but the dying solution made my eyes water and burn and eventhough I used all the conditioner, my hair felt like straw when I stepped out of the shower. I had to add a leave in conditioner to get a comb through it.
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PUBLICADO POR:
Norma R.
marzo 2, 2019
Not what I expected
PUBLICADO POR:
Norma R.
marzo 2, 2019
I did as the instruction instructed and my hair looks darker then what I expected to be not only that the greys are still there, just a little darker. I'm very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Norma- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kasey B.
marzo 2, 2019
Not at all what I wanted.
PUBLICADO POR:
Kasey B.
marzo 2, 2019
Ordered a dark ash blonde. Sent pictures and everything. Notes I added that I did not want any brass or copper tint to my hair. Did the test stand color seemed great. Then color all over and it is a copper blonde there is no ash to it what so ever. Very upset.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kasey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Raquel E.
marzo 2, 2019
Too dark
PUBLICADO POR:
Raquel E.
marzo 2, 2019
Provided feedback on color and haven’t heard back from anyone
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Raquel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly D.
marzo 2, 2019
Yikes!
PUBLICADO POR:
Holly D.
marzo 2, 2019
The color wasn't so bad is that my hair felt like a knotted mess of fine straw.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Shamira M.
marzo 2, 2019
Not as good as i had expected
PUBLICADO POR:
Shamira M.
marzo 2, 2019
although i did like the colour and the product, it still started to fade within two week and my roots are already showing :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shamira - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Debra M.
marzo 2, 2019
I did NOT ask for 2nd order.
PUBLICADO POR:
Debra M.
marzo 2, 2019
Ask when I ordered into kit THAT do not send me another unless I specifically ask you too. Have NOT tried first one yet..
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - Thank you for contacting us. We apologize for any inconvenience. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Megan S.
marzo 2, 2019
Tad too dark
PUBLICADO POR:
Megan S.
marzo 2, 2019
My hair has natural golden highlights and I don’t want to lose them. The custom color was too dark.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Megan- Thank you for your feedback! We are sorry to hear that your previous color was too dark for your preference. We can confirm that your colorist will take this feedback into consideration when formulating your new color for your recent order. We are always happy to adjust to suit your needs. Thanks for choosing eSalon!
PUBLICADO POR:
kathleen U.
marzo 1, 2019
What color is this?
PUBLICADO POR:
kathleen U.
marzo 1, 2019
I was so excited when the my color arrived. Certainly not what I expected. The color was very light on my roots. A golden brown and a few blond hairs. Not a hint of red. Did nothing for the rest of my hair. I followed my instructions explicitly so that is not the problem. I will continue to buy the product I was using.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathleen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Danielle S.
marzo 1, 2019
Mediocre
PUBLICADO POR:
Danielle S.
marzo 1, 2019
Color is not permanent at ALL.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Danielle - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane S.
marzo 1, 2019
Gray coverage
PUBLICADO POR:
Diane S.
marzo 1, 2019
Color seems to fade quickly especially on my hairline.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Diane - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lorie H.
marzo 1, 2019
Not as advertised
PUBLICADO POR:
Lorie H.
marzo 1, 2019
Did not color as you said
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara F.
marzo 1, 2019
Still too red.
PUBLICADO POR:
Barbara F.
marzo 1, 2019
By changing the color I thought we had toned down the red but that did not happen. My hair still appears very red when I wanted it more dark blonde. Not sure how to tone it down.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
vicki P.
marzo 1, 2019
terrible!
PUBLICADO POR:
vicki P.
marzo 1, 2019
I have only used this color the first time that it was sent to me. It made my hair dry and also it is an extremely harsh color. I just received another shipment that I thought I had cancelled which I most certainly don't need because I have several boxes of color that I haven't used. I sent an email cancelling this shipment and any future shipments. This is the worst color I have ever used.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alba Z.
marzo 1, 2019
Lighter color
PUBLICADO POR:
Alba Z.
marzo 1, 2019
I don't know what happened, I always get the same color and this time my roots came out much lighter then my ends. It saddens me but I think I won't be ordering any more
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Alba - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Cindi S.
febrero 28, 2019
Lousy customer service
PUBLICADO POR:
Cindi S.
febrero 28, 2019
I wrote you all two or three times complaining about the color thats was mixed up for me. It was not what I wanted, even after the mixer asking me my preference for her clarification. I got warm tones after asking for Ash. Im very upset. Never heard back from anybody!!! Now you have me on a hopeful reorder....I just want my money back. Thanks but no thanks
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindi- Thank you for reaching out to us! We are unable to locate any emails from you post-coloring. We are sorry to hear that your desired result was not achieved! It appears based on consultation emails that our colorist advised prior to sending your selected shade that your results would be darker and warmer than your desired result, and per your comments stating that you did not believe your roots would be warm and that you wanted to try the shade ordered, we sent this color. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly.
PUBLICADO POR:
Tonya R.
febrero 28, 2019
Horrible
PUBLICADO POR:
Tonya R.
febrero 28, 2019
I used as directed. It was supposed to be a dark red and it turned out looking like bozo the clown. It was ridiculously pink!! I had to go have it corrected before my next scheduled shift.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tonya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Alice
febrero 28, 2019
Wrong colour
PUBLICADO POR:
Alice
febrero 28, 2019
Too dark! I have went from my natural light brown sun kissed hair that I could dye any colour to a dark brown I can do nothing with.The photo of the colour I chose was a light purple colour. My hair started off light brown and is now very dark brown and I can’t cannot see any purple. I know I chose a colour from the dark brown section but with my natural hair colour as light brown the photo looked very light purple but the dye was mostly dark brown. I only see a red tint when the light hits it. Very disappointed. I don’t feel that it is made clear on your page that I should only be choosing from the light brown section if I want an accurate colour. I would of got more purple hair from a cheap box from the shop. My hair is closer to black than purple!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Alice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherry B.
febrero 28, 2019
Color
PUBLICADO POR:
Sherry B.
febrero 28, 2019
My hair turned totally grey. It was horrible. I had to use 3 different boxes of other brands of hair color to change it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kerry S.
febrero 28, 2019
Disappointing
PUBLICADO POR:
Kerry S.
febrero 28, 2019
Terrible coverage
Not the quality I expected for the price
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kayleigh E.
febrero 28, 2019
Did not cover greys
PUBLICADO POR:
Kayleigh E.
febrero 28, 2019
Did not cover greys 😢
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayleigh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
karen N.
febrero 28, 2019
Color
PUBLICADO POR:
karen N.
febrero 28, 2019
Not the right color. Too much red came out. Also the oil did not wash out until 4 times.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachel R.
febrero 28, 2019
Nice color, hair feels yucky
PUBLICADO POR:
Rachel R.
febrero 28, 2019
I like the color and the kit sent. It was very potent though... chemicals? Also after washing with your shampoo and conditioner my hair dried but felt really oily, dirty. Not sure why. The color is cool a bit darker than I expected but my family likes it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rachel- Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Linda B.
febrero 27, 2019
Fair coverage
PUBLICADO POR:
Linda B.
febrero 27, 2019
Only partly covered my gray hair. I was disappointed. My kit came with a plain bottle last time I got a comb bottle.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emily M.
febrero 27, 2019
Beautiful color made my hair a little stiff
PUBLICADO POR:
Emily M.
febrero 27, 2019
It was a perfect match to my hair color, it covered my grays beautifully. The only con is that your hair gets a bit stiff even after deep conditioning.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- Thank you for your feedback! We are happy to hear that your enjoyed your color results, and we may have a simple solution to your texture concern. Please keep an eye on your email from us shortly. We'll be reaching out with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Stephanie Russell
febrero 27, 2019
Not what I wanted
PUBLICADO POR:
Stephanie Russell
febrero 27, 2019
I asked my hair to be more blonde and I got a brown with red highlights. I am ordering one more time and I am done
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee. We have reached out to you via email with next steps so that our Licensed Colorists can discuss your color goals and see if we can adjust to better suit your needs. We appreciate you reaching out to us. Happy Coloring!
PUBLICADO POR:
Ana P.
febrero 27, 2019
It wasnt the right color i wanted
PUBLICADO POR:
Ana P.
febrero 27, 2019
When i looked into i saw a bit redish not brown??
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts reached out to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Emma Y.
febrero 27, 2019
Not worth the money
PUBLICADO POR:
Emma Y.
febrero 27, 2019
My grey has gone a brassy yellow/red colour and the ends are nearly black despite following the application instruction to the t. I asked for a light ash brown and got a medium brown with reddish undedtones. It smelt very highly of chemicals and my hair now feel rough and dry. Was expecting great things and sorely dissapointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amie J.
febrero 27, 2019
Not at all what I asked for!
PUBLICADO POR:
Amie J.
febrero 27, 2019
I originally chose an ashy colour, and was then advised that I should go for a different one based on my information - I agreed and specified that I didn’t want any brassy or copper tones on my already ashy, but historically highlighted hair.
I’ve tonight used the colour you sent me and my hair dark ash blonde hair is now a permanent coppery blonde. I’m so upset! It’s always a risk using at home colour, but I thought the personal touch of asking the questions you do would make a difference. It didn’t.
I’ll now be spending money on violet shampoo for months before this grows out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gee D.
febrero 27, 2019
Color faded away too fast
PUBLICADO POR:
Gee D.
febrero 27, 2019
I use color protection shampoo and conditioner, however, after about a month, my black-dyed hair started to turn back into its previous light brown color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gee - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Cathy N.
febrero 27, 2019
Breakage
PUBLICADO POR:
Cathy N.
febrero 27, 2019
My hair had a lot of breakage from using this color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cathy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cristina E.
febrero 26, 2019
First order grately disappointed
PUBLICADO POR:
Cristina E.
febrero 26, 2019
My hair is still red, the hair dye smells horrible, and the hair dye got so thick on my hair it was difficult to take the dye out, even with the shampoo sample they sent I had to use my regular shampoo because the dye would not come of. I actually wanted my hair to be caramel blond. Completely unsatisfied.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cristina- Thank you for your feedback! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your account, we see that we spoken with you to resolve your concern. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
sarah D.
febrero 26, 2019
Burning
PUBLICADO POR:
sarah D.
febrero 26, 2019
The color creates a Bruno g sensation on my scalp making it very difficult to leave it on for the recommended time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
KIMBERLEY D.
febrero 26, 2019
Cant use allergic to it please remove me
PUBLICADO POR:
KIMBERLEY D.
febrero 26, 2019
I'm highly allergic to it please unsubscribe me ThANK YOU
KIMBERLEY DILLON
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberley - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
stacey A.
febrero 26, 2019
Not what i had in mind at all! WAY TOO STAWBERRY BRIGHT RED
PUBLICADO POR:
stacey A.
febrero 26, 2019
WAY TOO STRAWBERRY BRIGHT RED!! Not dark brown with slight hints of copper/red HINTS. THis came out more bright RED/copper with hardly hints of dark brown and now they have adjusted said color and shipped it off already before i could communicate with the color specialists regarding my color. UGHHH yikes!!!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cira D.
febrero 26, 2019
Color Way Off
PUBLICADO POR:
Cira D.
febrero 26, 2019
I ordered what looked to be a copper red. My hair came a darker brown with mahogany highlights. Not at all what it looked like on the site. I would like to cancel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gina B.
febrero 26, 2019
Nice coverage, leaves my hair soft, but turns it red
PUBLICADO POR:
Gina B.
febrero 26, 2019
Nice product but it turns my hair red. I have asked to change the formula, but my hair is just as red as ever. Time to go back to the salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Luisa T.
febrero 26, 2019
Not 100% gray coverage
PUBLICADO POR:
Luisa T.
febrero 26, 2019
After coloring my hair, there were some grays that showed. I followed the instructions provided and did not get the results that esalon promoted.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Luisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Theresa C.
febrero 25, 2019
ANGRY
PUBLICADO POR:
Theresa C.
febrero 25, 2019
I am beyond disappointed and angry with this product . I used it for the first time yesterday and my hair, which is long, is now ruined . It has this film on it that won’t rinse out . I have no idea how to correct this problem or how expensive it will be to fix my hair. I've been coloring my hair for years and have NEVER had this happens... my hair is ruined!!! I even used baking soda in the hopes that it would remove the film on my hair, which feels like a wig now or doll hair and it didn't work. I have no idea how long I have to go around with my hair looking disgusting.... I'm so upset right now, but had to suck it up for work. I'm so embarrassed for anyone to see my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Theresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amanda M.
febrero 25, 2019
Color faded too quickly
PUBLICADO POR:
Amanda M.
febrero 25, 2019
Coloring my hair with the red tones for years this is the first time I was displeased with hiw fast the color faded.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jenelle J.
febrero 25, 2019
Did not like
PUBLICADO POR:
Jenelle J.
febrero 25, 2019
I tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback.
PUBLICADO POR:
Andrea E.
febrero 25, 2019
Not Really Happy
PUBLICADO POR:
Andrea E.
febrero 25, 2019
I've used this product in the past and it worked great but this time only after 2 washes all of my gray is showing. I selected permanent dye. Please advise!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Andrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
nicole B.
febrero 25, 2019
patchy
PUBLICADO POR:
nicole B.
febrero 25, 2019
i got brown ends black middle and bright red roots
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brianna K.
febrero 25, 2019
Didn't get my color right
PUBLICADO POR:
Brianna K.
febrero 25, 2019
I asked for a blue black. I got pure black. Whatever. I can get it reformulated. So I ask for a blue black AGAIN. I again get shipped a pure black. Now I'll have to bleach my hair to get the color I want! I just wanted a gorgeous blue black. Not pure black with no hints of blue. If you aren't gonna give blue black don't offer it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brianna - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jen C.
febrero 25, 2019
Color
PUBLICADO POR:
Jen C.
febrero 25, 2019
Followed the instructions and looked good, smelled bad and one section did not color correctly
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
TRISHA D.
febrero 25, 2019
Hair feels gross
PUBLICADO POR:
TRISHA D.
febrero 25, 2019
Made my hair left feeling sticky, waxy, and gross.... cannnot get that feeling out of my hair. Very disappointed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Trisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anita B.
febrero 24, 2019
Not pleased
PUBLICADO POR:
Anita B.
febrero 24, 2019
It only covered the white hair for one week
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jona D.
febrero 24, 2019
Color didn’t stay
PUBLICADO POR:
Jona D.
febrero 24, 2019
Color faded after couple of washes and then it came back to my regular color after 1month.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
karen F.
febrero 24, 2019
They don't match what they say
PUBLICADO POR:
karen F.
febrero 24, 2019
I answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dalia B.
febrero 24, 2019
Colour was way too dark
PUBLICADO POR:
Dalia B.
febrero 24, 2019
I specifically said I didn't want my hair to be dark. I got my package, coloured my hair and it was black. I wrote to eSalon and never heard back from anyone. I will say it covered my grays but I will never order from them again.
So much for listening to customer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dalia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. It appears a Dark Brown Ash Pearl was selected, and we do not have record of comments regarding your desired depth. We are sorry that your desired result was not achieved, and we are happy to work with you to adjust to better suit your needs. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jo Anne G.
febrero 24, 2019
I can’t cancel subscription!
PUBLICADO POR:
Jo Anne G.
febrero 24, 2019
I want to cancel subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jo Anne- Thank you for contacting us! We are happy to help. Please keep an eye on your email for further information. We'll be reaching out shortly!
PUBLICADO POR:
Molly V.
febrero 24, 2019
Won’t use again
PUBLICADO POR:
Molly V.
febrero 24, 2019
Really disappointed with this product. I followed the directions and had an incredibly difficult time washing it out of my hair. Washed it 5 times before it was out. Contacted the Company and they suggested I put baking soda in my shampoo to help wash it out. That was not the response I was expecting. Didn’t cover grey well AT ALL - 3 weeks later I have to figure something else out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Molly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Caroline D.
febrero 23, 2019
Disappointed
PUBLICADO POR:
Caroline D.
febrero 23, 2019
I have light brown hair and I wanted to lighten it so I went for a dark blonde my hair is now darker than my natural colour very disappointing
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Caroline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Racheal G.
febrero 23, 2019
Horrible
PUBLICADO POR:
Racheal G.
febrero 23, 2019
Turned my hair orange
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Racheal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sallue B.
febrero 23, 2019
Totally disappointed
PUBLICADO POR:
Sallue B.
febrero 23, 2019
I am not sure what happened! But I Hate it... I'll not leave my house looking like this... I was so looking forward to trying product! For me a huge disappointment. My hair was 2 be light brown. It looks like a very dark chocolate. I'm not at all happy
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sallue- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cindy T.
febrero 23, 2019
Color too dark
PUBLICADO POR:
Cindy T.
febrero 23, 2019
This color is much darker than I thought I was getting. My hair is basically brown now, not blonde. However, there was plenty of product and the directions were easy to follow. I was glad for the stain preventer as the product ran just a tiny bit.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Amaris B.
febrero 23, 2019
Great Color, terrible scalp
PUBLICADO POR:
Amaris B.
febrero 23, 2019
I loved the color, but unfortunately this product must be too strong for my scalp. I’ve used it for 6 months or so, and I’ve never had a dandruff problem. After a few rounds of coloring, my head started itching a lot. Then tiny sores began to develop and then I’d itch those, causing bleeding. I changed shampoos hoping that was the reason, but I think it is the hair color, sadly.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amaris- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
PUBLICADO POR:
Marie D.
febrero 22, 2019
Gray
PUBLICADO POR:
Marie D.
febrero 22, 2019
Cover grays well initianally but fades within 3 weeks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Susan P.
febrero 22, 2019
Messy
PUBLICADO POR:
Susan P.
febrero 22, 2019
This color is okay; however, I don't find that it's any better than the color I get in the drug store. This is very messy to use and in fact color spatter ended up on my bathroom door. That never happened with over the counter color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
toni M.
febrero 22, 2019
not satisfied
PUBLICADO POR:
toni M.
febrero 22, 2019
it was easy to apply but did not last very long
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Toni- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We are always happy to adjust according to your feedback. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy B.
febrero 21, 2019
Did not cover roots
PUBLICADO POR:
Nancy B.
febrero 21, 2019
The color was darker than I expected but the wirat part was it did not cover my roots or my spotty gray. Will not continue. Plus used shampoo but one day later hair was dirty. I usually wash every third day.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you for your feedback! We are so sorry to hear that your recent application did not deliver the coverage you were seeking, and that your color came out darker than expected. We are always happy to adjust according to your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts. Please reach out to [email protected] if you need any further assistance.
PUBLICADO POR:
Alina N.
febrero 21, 2019
Already gone
PUBLICADO POR:
Alina N.
febrero 21, 2019
I am sorry eSalon but I am very disappointe, the color is gone in 2 weeks and is not what I choose. I want to stop billing
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amber R.
febrero 21, 2019
I wanted to love this...
PUBLICADO POR:
Amber R.
febrero 21, 2019
I really wanted to love this product. I've been dying my hair for a long time and have used all sorts of products (both at home and at the salon) and how cool is was to find a service that just sends it to you when you need it. The website, the packaging, the staff, are all awesome! I was so excited. But the product itself - the hair dye - didn't work out for me. It all went on normally and seemed good, but when it came to rinsing it out after the allotted 30 min, the dye itself became very grainy and the residue was very hard to get out of my hair. I've never experienced that before. I was in the shower for literally 45 min. trying to get it to wash out. The shampoo that came with the kit didn't get it out at all. It made my hair straw-like and I ended up having to wash with my normal shampoo to get it out. After it was out, it was fine, but I don't think I will use it again. So sad... I really wanted to love this.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jami M.
febrero 21, 2019
Washes out too easily
PUBLICADO POR:
Jami M.
febrero 21, 2019
I can't seem to keep the color in my hair. Washes out in a matter of weeks.
Although I love the color while it lasts,hair feels soft and manageable.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jami- We're sorry to hear that your color results are fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Shelly R.
febrero 20, 2019
Horrible experience
PUBLICADO POR:
Shelly R.
febrero 20, 2019
I'm an experienced home colorer and forgot why I tried eSalon and never used it again. Now I remember. Very messy process, horrible ammonia smell (who even uses that anymore) odd results. Orange roots and dark ends. Never again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn S.
febrero 20, 2019
Aweful
PUBLICADO POR:
Dawn S.
febrero 20, 2019
I will never order this again! It didn’t do a thing and I still have grey . I went exactly as the directions said. I’m so disappointed ☹️.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kasey C.
febrero 20, 2019
Great color but had reaction
PUBLICADO POR:
Kasey C.
febrero 20, 2019
I am not a person with sensitive skin and have had my hair colored all my life. They color was beautiful but unfortunately I had intense scalp itching after washing my hair. It's been 2 weeks and the itching is still bad.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kasey- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Donna C.
febrero 20, 2019
Worth a try
PUBLICADO POR:
Donna C.
febrero 20, 2019
I liked the way it colored and the immediate effect it had on my grays. But the grays are back a little earlier than usual:-(
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Monica T.
febrero 20, 2019
Disssapointed
PUBLICADO POR:
Monica T.
febrero 20, 2019
The color was perfect. Very good price. Did not cover the grey. Ammonia smell! when adding the water for the second placement of mixture.
Do not send an auto plan.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Monica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Deborah H.
febrero 20, 2019
Color on ends and hair was great
PUBLICADO POR:
Deborah H.
febrero 20, 2019
Roots did not take as well as rest of hair. Enjoyed the convenience of 2 sets of gloves. Had an allergic reaction followed by itch and rash. I guess your products are to strong for my scalp. Have to cancel plan.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Deborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren W.
febrero 20, 2019
Awful
PUBLICADO POR:
Lauren W.
febrero 20, 2019
I sent in pictures described my texture and bought all the extra stuff like shampoo conditioner and tint. My hair is black, my roots are light black. I had to go to a salon to get more than 8 inches of my hair cut off. I should have known better than to fell for Facebook advertising...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lauren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristy M.
febrero 20, 2019
Only a one star bc I like the set up
PUBLICADO POR:
Kristy M.
febrero 20, 2019
I think the idea is great and packing and instructions were all great. This made my hair feels as though it had wax in it. It also clogged up our shower. And it took 4-5 washes to remotely get all of it out and having my hair feel somewhat normal again. Will not be using again.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Kristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Dee W.
febrero 20, 2019
Color faded
PUBLICADO POR:
Dee W.
febrero 20, 2019
After 4 days and 2 shampoos the red is totally gone from my hair. How do I get a refund?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dee- We appreciate your feedback, and we're sorry to hear that your color faded faster than expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please reach out to [email protected] if you need any further assistance.
PUBLICADO POR:
Kathleen C.
febrero 20, 2019
I dont get what review headline means
PUBLICADO POR:
Kathleen C.
febrero 20, 2019
It had way too much ammonia in it. I could hardly breathe inmy tiny bathroom. I love your company. I just want ammonia free color.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teri M.
febrero 20, 2019
Too much red
PUBLICADO POR:
Teri M.
febrero 20, 2019
My color was medium brown,but ended up with alot of red tones that I don’t care for. Otherwise my hair seems in decent condition and color was easy to apply. The product had a very strong odor, but it was gone after I finished rinsing. No problems with skin reaction although I have sensitive skin. Will try to adjust my color and see if I like it better.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teri- Thank you so much for reaching out! We're sorry to hear that your color turned out differently than expected. Upon reviewing your profile, we see that you have worked with one of our color experts to adjust according to your feedback. We look forward to crafting your custom color soon!
PUBLICADO POR:
Tara C.
febrero 19, 2019
Split EVERY hair on my head
PUBLICADO POR:
Tara C.
febrero 19, 2019
After 2 years of chemo treatment... I finally had healthy hair halfway down my back again... I color my greys, so I can feel prettier, now I look like a fried french poodle and all my hair has to be cut off AGAIN!
Response from e-salon experts, UNSATISFACTORY... I had 2 years of chemo treatment, and then 2 years of no treatment before I colored my hair,,, I had VERY healthy hair halfway down my back, until I used your color... YOUR color damaged my hair to the point that there was no saving it... it came out in huge bunches, and what was left was brittle and split to the root...
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PUBLICADO POR:
Care W.
febrero 19, 2019
Too dark and strange residue
PUBLICADO POR:
Care W.
febrero 19, 2019
The colour I ordered (dark brown) is pretty much black! Also, although I have very short hair, I had to wash it about 5 times to get the weird waxy residue out. The residue then collected on the floor of the shower and blocked the plug. Safe to say I won’t be using again or recommending. Such a shame as I had high hopes.
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Cate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Chandelle P.
febrero 19, 2019
My color
PUBLICADO POR:
Chandelle P.
febrero 19, 2019
I like the color, I just thought it would have had a more violent tone to it then it did. Maybe next time there can be more violet tones?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Chandelle- Thank you for reaching out! We are happy to adjust according to your feedback, and your next shipment will reflect your requested changes. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Julie A.
febrero 19, 2019
Too light
PUBLICADO POR:
Julie A.
febrero 19, 2019
Got a 2 step system, one for roots and one to add highlights to ends, but the roots were barely carmel brown, while the ends are a cinnamon color. Was not happy with the results.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears that one of our Color Experts has adjusted per your feedback to better suit your needs. We appreciate you reaching out! Please let us know if you need any further assistance!
PUBLICADO POR:
Angela M.
febrero 19, 2019
Left my hair very dry. Used as directed, terrified my hair would break off.
PUBLICADO POR:
Angela M.
febrero 19, 2019
Left my hair so course and dry I was afraid it was going to break. Can’t say anything negative about the color, but formula was harsh on my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley J.
febrero 18, 2019
Lil Too Red
PUBLICADO POR:
Shelley J.
febrero 18, 2019
I was going for a more copper color, & mine turned out more red than copper.
The look has been well liked by my friends so far, but next time I'd like to get the color I ordered.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shelley- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. It appears you ordered a Light Brown Red Copper, which has red as the predominant tone. We are happy to adjust based on your feedback for your next order. You are fully covered by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern We appreciate you reaching out!
PUBLICADO POR:
Albert S.
febrero 18, 2019
Color
PUBLICADO POR:
Albert S.
febrero 18, 2019
Did not cover the grey! I don't have that much, but what I do have is in the front & it did not cover.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Albert- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elaine M.
febrero 18, 2019
Didn’t work!
PUBLICADO POR:
Elaine M.
febrero 18, 2019
Not sure why but this time round the colour just didn’t work at all. Had to leave it a couple of weeks and get it done at the hairdressers. Really really disappointed
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elaine- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback.
PUBLICADO POR:
Dawn C.
febrero 18, 2019
My red hair will not budge
PUBLICADO POR:
Dawn C.
febrero 18, 2019
I love the gray and coverage of my roots but my ends will not take the color well :( .. my ends are still reddish
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- Thank you for your feedback on your color. We are so sorry to hear that your desired result has not yet been achieved. Intense red tones can only be masked with hair color. Removing such strong tones typically requires a color correction in a traditional salon. One of our Color Experts has sent you an email to help discuss your color goals and see if we can reformulate to help get you closer to your goals at home. We appreciate you reaching out!
PUBLICADO POR:
Michelle D.
febrero 18, 2019
Very Unsatisfied
PUBLICADO POR:
Michelle D.
febrero 18, 2019
Please tell me how to deactivate my account I do not want any more of ur products EVER
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your desired result was not achieved. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth M.
febrero 18, 2019
Customer service
PUBLICADO POR:
Elizabeth M.
febrero 18, 2019
I received the incorrect color, therefore i called esalon. i was instructed to leave a message. Nobody has yet to return my call. I called esalon again today and was instructed to leave a message and someone will return my call. I will try again. (As far as the product is concerned, I've used the color before and liked it. I had requested a change to my color was assured a change would be made to my next order, however it was not. Hence my reason to contact eSalon)
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra R.
febrero 18, 2019
Poor coloring of my hair and to much work
PUBLICADO POR:
Debra R.
febrero 18, 2019
I’m not happy with the outcome of my hair color and the texture of my hair also it was just too much work for me. I no longer want to order any of this product.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lizzi E.
febrero 18, 2019
it didnt actually change colour !!
PUBLICADO POR:
Lizzi E.
febrero 18, 2019
I followed the instructions to the letter and the timings as my partner will verify, it only changed a tiny segment of root and did not change anywhere else so I was left with two tone hair. very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lizzi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caroline G.
febrero 17, 2019
Not the best
PUBLICADO POR:
Caroline G.
febrero 17, 2019
I had really high hopes, I've been having a few issues with box dye covering my greys, when creating my custom colour I stated I'd like improved grey coverage and to even and reduced brassy tones. I've had my colour tweeks for the second dye however it's actually worse the second time around and has actually lightened my roots to a mid brown whereas I'm dark brown. I find dying my hair a chore but I've had to do it twice this weekend to try and even it out (second time with a box dye).. I've cancelled my subscription as I feel I could waste alot of money tweeking my colour and never achieve a result as good as a standard box dye. Think this concept may be OK if you have no hair issues e.g greys like me but for me it's was not great.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Caroline- We’re sorry to hear that you were disappointed by the results of your recent shipment. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We are happy to work with you to reformulate to better suit your needs, and we appreciate your feedback.
PUBLICADO POR:
Ella K.
febrero 17, 2019
hair was heavy
PUBLICADO POR:
Ella K.
febrero 17, 2019
Very upset with the color not enough copper in it so it wasn’t very red. the feel of the color was impossible to wash out of my hair it took me 3 days for my hair to feel normal. My hair was thick and heavy I could hardly put a comb through it . It was matted together. Not happy at all
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ella- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica R.
febrero 17, 2019
Not impressed
PUBLICADO POR:
Jessica R.
febrero 17, 2019
My color didn't seem to take on all my grays, and it was a little brassy at the root as well. The color in general wasn't horrible, but I was hoping this would be good for me and was disappointed in the results
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
dawn P.
febrero 17, 2019
Disappointed
PUBLICADO POR:
dawn P.
febrero 17, 2019
For dark blonde saw no resemblance of blonde. Had to buy a color removing kit to remove the color. I used to use this then began with a salon and never could get a consistent color from time to time so thought I'd try with Esalon again. Totally disappointed and frustrated. At this point in time I'm done.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christi H.
febrero 16, 2019
Horrable product
PUBLICADO POR:
Christi H.
febrero 16, 2019
I did not get the color i wanted. This is the worse product i have ever put in my hair. I will have to go to a salon and get my hair repaired, which will cost im sure over $100.00. My hair feels like it has lard in it. The color is awful. I will never recommend this product or use this again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily M
febrero 16, 2019
Didn’t cover my grays :(
PUBLICADO POR:
Emily M
febrero 16, 2019
This is the first time I haven’t been happy but it didn’t cover my grays along my hairline at all :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- We’re so sorry to hear that you were disappointed by the results of your color. We see you previously ordered permanent color but most recently ordered demi-permanent. Demi-permanent is not designed for full gray coverage like permanent color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Carolyn W.
febrero 16, 2019
Wrong color
PUBLICADO POR:
Carolyn W.
febrero 16, 2019
I wanted a vivid red, I got a dull dark brown red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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