It is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance!
PUBLICADO POR:
Lucia G.
marzo 20, 2019
Not DIY at all
PUBLICADO POR:
Lucia G.
marzo 20, 2019
I had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : (
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance!
PUBLICADO POR:
Adrienne L.
marzo 20, 2019
Not satisfied
PUBLICADO POR:
Adrienne L.
marzo 20, 2019
Unfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Adrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time!
PUBLICADO POR:
jenett S.
marzo 20, 2019
Didn't cover my grays for long
PUBLICADO POR:
jenett S.
marzo 20, 2019
This didn't cover the grays for long.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jenett- Thank you for your feedback! We are sorry to hear that your recent application did not deliver your desired coverage. We are always happy to adjust based on your feedback, and we can confirm that a colorist has adjusted your next shipment for better gray coverage per your comments. Please let us know if you need any further assistance!
PUBLICADO POR:
Ann F.
marzo 19, 2019
Poor
PUBLICADO POR:
Ann F.
marzo 19, 2019
The color washes out in 4 washes not impressed but thank you for everything you've done to help.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ann- Thank you for your feedback! We are sorry to hear that your color is fading faster than expected. We have worked with you to adjust your formulation to better suit your needs per our satisfaction guarantee, and we are happy to continue to do so. We appreciate you taking the time to work with us!
PUBLICADO POR:
Luz A.
marzo 19, 2019
did not blend nor get the correct hair color
PUBLICADO POR:
Luz A.
marzo 19, 2019
This product only caused my hair to go a darker brown instead of the auburn it was supposed to. I followed direction by direction and my hair looks exactly the same. It made lots of my hair fall out and was not beneficial at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Luz- We’re sorry to hear your desired result was not achieved and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Tina S.
marzo 18, 2019
Ok color but very labor intensive
PUBLICADO POR:
Tina S.
marzo 18, 2019
I color my hair generally every 3 to 4 weeks at home so I know what that entails..I thought ok maybe this will be better not that what I was doing was bad..but oh my word at the extra work and laughable amount of product yes the color amount was fine but if you take the time to ask if I have long hair make sure you send enough shampoo and conditioner to get the product out..did not even have enough shampoo to get a good suds. Unless this product last much longer in my hair then I will not be purchasing again.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- Thank you for your feedback! We're always looking to improve our service and products and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Clare H.
marzo 18, 2019
Nothing Special
PUBLICADO POR:
Clare H.
marzo 18, 2019
Although this has done a good job of covering my greys the colour is nowhere near as vibrant as I was expecting & no better than something I can buy on the high street for a third of the price
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Clare- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not provide your anticipated result, but we are glad to hear that you received good gray coverage. It appears we sent the brightest gloss possible with the selected Darkest Brown Intense Pearl. Such violet tones are extremely subtle over a base that is darkest brown. We appreciate you taking the time to share your feedback. Please feel free to reach out if you need any further assistance.
PUBLICADO POR:
Kelli S.
marzo 18, 2019
Drab
PUBLICADO POR:
Kelli S.
marzo 18, 2019
Color faded, was not noticeable. I really had high hopes for this but sadly it failed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelli- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathy D S.
marzo 18, 2019
Not the right color for me
PUBLICADO POR:
Kathy D S.
marzo 18, 2019
I sent in a request for modification. Have not heard back.....
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ruth S.
marzo 18, 2019
Light Golden Brown
PUBLICADO POR:
Ruth S.
marzo 18, 2019
1:) I forgot to put on gloves. 2:) Due to Essential Tremor, the brush and tray were a disaster, color all over me and the shower room. Fortunately, it’s all subway tile and cleans easy. 3:) I didn’t clean up as easily. Lots of scrubbing. 4:) The color is still too dark. Everyone, including myself, likes my hair lighter. 5:) Having ET, I don’t think this is for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ruth- Thank you for reaching out to us here at eSalon! We are sorry to hear that your desired result was not achieved. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your color needs further.
PUBLICADO POR:
Trudy R.
marzo 18, 2019
Horribe!!
PUBLICADO POR:
Trudy R.
marzo 18, 2019
Covered my grey but horrible color! Asked for wheat blonde and the color produced medium brown!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Trudy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 18, 2019
So disappointed
PUBLICADO POR:
Nicole B.
marzo 18, 2019
I just finished colouring my hair with my second shipment. I am so disappointed and I’m now scrambling to fix this. The colour you sent me was at least 5 shades lighter than what I originally ordered. I am going to be cancelling my account.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same formulation you received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Saray G.
marzo 18, 2019
It did not work
PUBLICADO POR:
Saray G.
marzo 18, 2019
It turn out to a completely different color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Saray- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Charlotte T.
marzo 17, 2019
Wasn't what I expected to be
PUBLICADO POR:
Charlotte T.
marzo 17, 2019
My colour is a lot more red rather than copper. I like the colour but wasnt the colour that was chosen (dark blonde copper 7.4). The ends look a bit faded too.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Charlotte- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Steph A.
marzo 17, 2019
Decent
PUBLICADO POR:
Steph A.
marzo 17, 2019
I ordered the custom colour dark brown with mahogony and copper tones. The packaging and instructions were great, but the application process was not great due to the very strong, unpleasant scent of the dye. However I could get beyond this for a good result, but after a reveal the colour was not what I expected. It is still nice, but did not fully take to my hair so it lacks the vibrance that was advertised in the photo. My hair does not look very different from its natural colour (brown) and it is a little disappointing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Steph- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
PUBLICADO POR:
Nicole S.
marzo 17, 2019
Not what I was hoping for
PUBLICADO POR:
Nicole S.
marzo 17, 2019
I think I will have to go back to something a little darker because this came out very orange. Maybe needs to have a little more brown look than orange. Not sure. I could upload a pic so you can see how bright it is.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cindi J.
marzo 17, 2019
want to cancel membership
PUBLICADO POR:
Cindi J.
marzo 17, 2019
want to cancel membership
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Risa H.
marzo 17, 2019
Faded right away
PUBLICADO POR:
Risa H.
marzo 17, 2019
I realize it may take a while to build depth in the red color, but it seemed to fade out or I couldn't see much difference from blonde to strawberry after the first wash. Granted, the color kit came with 2 sets of supplies, 1 for roots, 1 for all over, and the results were great as far as the roots not showing and the overall color being consistent; however the "red" was not enough. Hopefully future color kits will be a little more intense red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Risa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer G.
marzo 17, 2019
Horrible experience
PUBLICADO POR:
Jennifer G.
marzo 17, 2019
The dye went on just fine. But washing it out was slimy and took forever. Not to mention it left my hair feeling slimy and mangy. Plus the color was WAY darker then I asked for.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sarah R.
marzo 17, 2019
Second time using.....
PUBLICADO POR:
Sarah R.
marzo 17, 2019
This is my second application. It is ok... It's kinda messy to apply. Coloring quality seems to be good. We will see in a few weeks.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback! We are always happy to adjust your color based on your feedback. Please feel free to reach out to [email protected] if you need any assistance!
PUBLICADO POR:
Katie M.
marzo 17, 2019
really disappointing,
PUBLICADO POR:
Katie M.
marzo 17, 2019
I am totally disappointed with this product. My gray turned just a light brown color, did not cover the grayest
hair at all. It took forever to rinse the product out, the hair in the back of my head felt like glue, I rinsed for 10 min.
and it still did not come out. Waste of time and money. Definitely will not purchase again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katie- We appreciate your feedback. We are so sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if you need any further assistance!
PUBLICADO POR:
Carol S.
marzo 16, 2019
Made my hair brittle
PUBLICADO POR:
Carol S.
marzo 16, 2019
This product is not for me. I would like to cancel my subscription
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carol- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to reach out!
PUBLICADO POR:
Cristin C.
marzo 16, 2019
The color just doesn’t look right on me at all!
PUBLICADO POR:
Cristin C.
marzo 16, 2019
I don’t think there is anything they did wrong I just truly hate the color!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marisa S.
marzo 16, 2019
Not what I requested!
PUBLICADO POR:
Marisa S.
marzo 16, 2019
I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!!
I cancelled my order and won't ever use esalon again!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance.
PUBLICADO POR:
Michelle S.
marzo 16, 2019
Grays
PUBLICADO POR:
Michelle S.
marzo 16, 2019
The color I got didn't cover my grays like I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
celeste Y.
marzo 16, 2019
If I could give 0 stars, I would.
PUBLICADO POR:
celeste Y.
marzo 16, 2019
Horrible color with over-packaging. This is NOT a good alternative to a salon hair color experience. I just hope my salon will be able to bail me out of this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Celeste- Thank you for your feedback. We apologize for the disappointing experience you had with our color kit. We have reached out to you via email to see what we can do about remedying this situation per our satisfaction guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tami B.
marzo 16, 2019
WAY TOO MUCH COPPER
PUBLICADO POR:
Tami B.
marzo 16, 2019
My hair is red - way too much copper - how can I neutralize this immediately. At least tone down the copper.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tami- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that our Dark Blonde Pearl Copper is too copper for your preference and that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Yascara D.
marzo 16, 2019
Very bad
PUBLICADO POR:
Yascara D.
marzo 16, 2019
I didn't like the harsh chemicals in the products, it caused me allergy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Yascara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne W.
marzo 15, 2019
Not happy
PUBLICADO POR:
Dianne W.
marzo 15, 2019
Color was way too dark. Am not happy. Am going to let color grow out and will let the natural color take over. Please cancel any and all future shipments. Thank you. Sadly yours, Dianne Wilson
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Dianne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara P.
marzo 15, 2019
I really, really wanted to like this!!
PUBLICADO POR:
Sara P.
marzo 15, 2019
I am a first time user and I was not impressed. I usually just do drug store box dye and seen this product on social media and decided to try it out and was so excited to use it, especially since it talked about holding its color. First complaint: very strong odor! It was burning my eyes it was so strong. Second complaint: very heavy residue left over on my scalp, it took days to get it off. It was coming off on my fingers when I would touch my scalp. Third and worst complaint: the gloves gave me a horrific rash all over the tops of my hands and has now started to spread to my wrists. It started the day after I dyed my hair and now two weeks later, the rash is still there and getting worse. I have never had a reaction to any types of gloves before. I am not sure if these gloves were old or had something in them. I ended up using both pairs of gloves because I had to take the first pair off when I accidentally got hair dye in my eye (that burned like heck). All I know is it is very irritating and I can't seem to get rid of it.
The only positive about this product is that it does hold it's color... however, the bad out-weights the good and I can't give this product anymore than a one-star review.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
NICOLE A.
marzo 15, 2019
Love the Packaging/Process, Color Faded Way Too Fast/Wasn't What I Expected
PUBLICADO POR:
NICOLE A.
marzo 15, 2019
I got the violet dark brown (aka intense pearl) and honestly it was very light compared to the picture and what I expected. It also started fading to a redish color very quickly. For $20 + I don't think it is worth reordering, considering the box dye at the store lasts longer for me =(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerri J.
marzo 14, 2019
don't waste your money
PUBLICADO POR:
Kerri J.
marzo 14, 2019
It's just like any other box color so don't waste the extra money. Also a week later my scalp started itching and peeling. That's never happened with other box dyes before.
I am not happy with this purchase, the color is flat (though it is a nice color) and not what I was wanting. There zero purple tint to it.
Overall I'd say don't bother
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kerri- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color and care specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacquie F.
marzo 14, 2019
Colur
PUBLICADO POR:
Jacquie F.
marzo 14, 2019
Rubbish dont bother
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacquie- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue P.
marzo 14, 2019
Disappointed overall.
PUBLICADO POR:
Sue P.
marzo 14, 2019
Seemed good quality products - which did not irritate my scalp. Unfortunately, the root & ends colour were too different. No 1 bottle:- too bland/flat & paler & did not fully cover my roots (Although that could possibly have been the friend not applying it correctly). No 2 bottle:- too much Mahogany colour coming through. Requesting resolution advice from eSalon. It mentioned I should have received another free Bottle of No 2 solution, but this was not enclosed unfortunately.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica M.
marzo 14, 2019
Did not like the color
PUBLICADO POR:
Jessica M.
marzo 14, 2019
I thought my color would be darker. It’s not chocolate brown at all .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie L.
marzo 13, 2019
Horrible color
PUBLICADO POR:
Jamie L.
marzo 13, 2019
I’m really upset that I tried this product and now I’m left trying to figure out how to fix my hair. The color was listed as medium blonde with a neutralizer yet it turned out a brassy orangey strawberry blonde that just does not work at all with my skin tone. It was also really hard to wash out and my hair felt super greasy and stringy the next day, and now 2 days later it is crazy dry. I have no idea what I’m going to do.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jamie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marion G.
marzo 13, 2019
Wrong color.. didn't cover grays...
PUBLICADO POR:
Marion G.
marzo 13, 2019
I am cancelling the program because the color was totally wrong. I sent a photo of my hair and described the color I had in mu hair before. I asked a color a little bit lighter... and I received a light brown toned to brown.. my colors are ash.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marion- Thank you for your feedback! It appears we reached out to inform you that color chemically cannot lift or lighten other hair color, and we lightened your original selection of Darkest Brown to Dark Brown per your request. We are sorry to hear that your desired result was not achieved, and we will be reaching out to discuss your color needs further. We appreciate you reaching out!
PUBLICADO POR:
Dawn A.
marzo 13, 2019
The color was great for only 3 days.
PUBLICADO POR:
Dawn A.
marzo 13, 2019
I colored my hair Sunday March 10. The color was great for Sunday, Monday, and Tuesday but on Wednesday I shampooed it with a sulfate and phosphate free shampoo and the color is almost back to previous color on the ends. I have a small amount of color on the top roots area. Very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Diane W.
marzo 13, 2019
I initially loved my new product. However, my roots have faded
PUBLICADO POR:
Diane W.
marzo 13, 2019
Already seeing strands of grey showing through. My roots are not holding up either. You adjusted my color but I can't move my next delivery before April 1st. I can't wait that long.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Diane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. We have reached out to you via email to discuss your next shipment a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Eileen F.
marzo 13, 2019
unhappy
PUBLICADO POR:
Eileen F.
marzo 13, 2019
not happy with results after initial application,my color dulled.Please stop any future deliveries.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Eileen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out via phone to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura M.
marzo 13, 2019
FADED TO FAST
PUBLICADO POR:
Laura M.
marzo 13, 2019
I FELT IT WASN'T AS DARK AS I WANTED AND FADED WITH IN DAYS OF BEING APPLIED
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele T.
marzo 13, 2019
Not happy
PUBLICADO POR:
Michele T.
marzo 13, 2019
I do not like this color at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you are not satisfied with your color result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shannon D.
marzo 12, 2019
Color fades too fast
PUBLICADO POR:
Shannon D.
marzo 12, 2019
The first day or two color was beautiful, but after 1st wash could see a difference (lightening) loved the deep rich color, now it's just VERY light brassy, orange, I was looking for a deep mahogany color like a rooster,
less copper definitely needed.my hair is more orangie, too light, I want deep rich color , that last longer , I do use salon color safe products, so this shouldn't of changed as fast as it did, I don't want to be consistently coloring my hair as I would need to do with this,
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your color faded faster than expected. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly with further information on how we can adjust to better suit your needs.!
PUBLICADO POR:
Vicki O.
marzo 12, 2019
Lovely color but it makes my head itch and HOT.
PUBLICADO POR:
Vicki O.
marzo 12, 2019
Doesn’t work for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vicki- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
PUBLICADO POR:
Shawna J.
marzo 11, 2019
Wrong color
PUBLICADO POR:
Shawna J.
marzo 11, 2019
This came out super orange, I wanted a light golden base strawberry blonde and this came out carrot orange. :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shawna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marlene S.
marzo 11, 2019
Gray coverage
PUBLICADO POR:
Marlene S.
marzo 11, 2019
I am Turin 40 and well my crown is showing the gray. I love the colors I pick but it doesn’t cover as good as I like. I do love the product because it does leave my hair feeling good.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marlene- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback.
PUBLICADO POR:
Jean S.
marzo 11, 2019
Intense irritation to scalp and dull color
PUBLICADO POR:
Jean S.
marzo 11, 2019
I was so hoping for good results from eSalon. Unfortunately, I am regretting even purchasing it. I have had my hair salon treated for over 20 year and in just. the past year have attempted to color my hair on my own with drugstore products. I have had some success with the drugstore dyes but when I found eSalon on Facebook, I was intrigued by a more personal experience and thought to give it a try.
I completed my profile and awaited my package. Shipping was quick and I applied the product as directed about 1 week ago. I did a test on a portion of my hair to ensure no allergy, but didn't think that would be an issue anyway because, as I said, I have been dying my hair for several years. Immediately upon rinsing, I noticed a lot of fall out. I do experience a slightly increased amount of fall out when coloring my hair, but this was enough to alarm me. In addition, shortly after my hair dried (I did not want to use a hair dryer to give my scalp time to calm down), I began experiencing itchiness and irritation all over my scalp. So much so that it was quite distracting to me. This has not stopped in the week since I have dyed my hair and I'm growing quite concerned.
In addition the color that I chose, a dark brown with neutralizer for my gray hairs, made my hair dull and monotone. Even a drugstore box of dye was more vibrant and shiny than what I just used from eSalon.
I attempted to cancel online about 3 days after I colored my hair and was offered a free box to try it again. I decided to take them up on the offer, not thinking that the irritation to my scalp would continue four days on. Today, due to the uncomfortableness I am still feeling on my scalp, I called up to cancel my subscription and request a refund of my original purchase.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tina W.
marzo 10, 2019
Extremely drying
PUBLICADO POR:
tina W.
marzo 10, 2019
This product does not rinse well with regular shampoo, also hair was drier then using a store box brand
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out with further information on your color and account!
PUBLICADO POR:
Laura S.
marzo 10, 2019
THOROUGHLY DISSATISFIED
PUBLICADO POR:
Laura S.
marzo 10, 2019
On my third purchase of a custom color set, I wanted to change from dark amber to more of the popular mulled wine color. What I have now is a washed out ugly brunette color. The shampoo after thorough rinsing did not lather at all and after the conditioner my hair was left a mushy oily mess. The morning after coloring my hair I had to wash my hair twice to try to get it back to somewhat normal texture. I have photos, before and after. I wish I could post them here. I have turned off my orders, I won't risk the health of my hair any longer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you for sharing your feedback. We are always striving to improve our products! We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you soon. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Gloria M.
marzo 10, 2019
Wonderfully packaged kit BUT.......
PUBLICADO POR:
Gloria M.
marzo 10, 2019
Did all the rules for prep. Have colored my hair for years and disappointed to STILL see greys by ears... 😢
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- We’re so sorry to hear that you were disappointed by the results of your color application. We are happy to work with you to help you meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Claire D.
marzo 10, 2019
Great kit but not the color I hoped for
PUBLICADO POR:
Claire D.
marzo 10, 2019
The kit came with everything I needed and the instructions are clear and easy to follow. The products smell great and were nicely packaged. The two issues are the color came out darker than hoped for, and my hair feels very dry even though I didn’t lighten it at all. I wanted light brown and it came out more dark chocolate.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Claire- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Evelyn M.
marzo 9, 2019
Horrible
PUBLICADO POR:
Evelyn M.
marzo 9, 2019
I am working with a rep to try to fix the color.
It was supposed to be auburn with copper highlights.
Turned out bozo red.
Kudos to esalon for wanting to make it right.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Evelyn- Thank you for your feedback! Upon reviewing your profile, we see that you are currently working with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira H.
marzo 9, 2019
After many uses of this product, my first issue
PUBLICADO POR:
Moira H.
marzo 9, 2019
I've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Moira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Cynthia B.
marzo 9, 2019
Color is too dark, too red
PUBLICADO POR:
Cynthia B.
marzo 9, 2019
The color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time!
PUBLICADO POR:
tracy D.
marzo 9, 2019
colour
PUBLICADO POR:
tracy D.
marzo 9, 2019
the colour was a golded blonde again, it makes my hair dark,does not suit me,
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly!
PUBLICADO POR:
Candace J.
marzo 9, 2019
Not as happy this time
PUBLICADO POR:
Candace J.
marzo 9, 2019
Color went on great and initially I was happy. But color faded too quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Candace- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Stephanie D.
marzo 8, 2019
No response to my concern about colour
PUBLICADO POR:
Stephanie D.
marzo 8, 2019
I sent in a message weeks ago asking if I could get a darker colour with more ash tones, which is what I originally asked for (but the stylist recommended against it). The colour doesn’t last very long and my lighter tones start to show within a few washes. I would appreciate a response to my concern.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for reaching out! Upon reviewing your account, we see that you left hair color comments, which are typically first reviewed on your next order date. We are always happy to adjust based on your feedback! Please keep an eye on your email. We'll be reaching out shortly!
PUBLICADO POR:
Erin P.
marzo 8, 2019
Had hope.
PUBLICADO POR:
Erin P.
marzo 8, 2019
In the beginning the color seemed to cover the silver patch I was trying to cover. It seemed covered, anyway. But today I can clearly see where it just never worked, the hair there is clearly barely any color at all. I could probably RUB it off. I had hope. But it doesnt work. Maybe this company is really what they say, just a cheap box company with no morals.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ein- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback!
PUBLICADO POR:
Veronica M.
marzo 8, 2019
Sent a tiny amount for my waist length hair, took almost 2 weeks to get
PUBLICADO POR:
Veronica M.
marzo 8, 2019
Very disappointing, I received a tiny bottle of color and developer. Ended up paying way too much for what I could have done buying drugstore brand (which I ended up doing anyway to get my full head done). I will not be a returning customer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Veronica- Thank you for your feedback! We are sorry to hear that your order did not arrive as quickly as expected. Our standard order processing window is 1-3 business days. All orders are reviewed within this time frame, and it appears that your order was delayed as a colorist reach out for a photo (based on the profile information received). After we did not receive a reply to this email, the root touch-up selected was sent. When a client has selected a root touch-up only and has indicated they have highlights, a root touch-up only will be sent. Please keep an eye on your email. We will be reaching out shortly with further information!
PUBLICADO POR:
Lisa R.
marzo 8, 2019
Didnt like
PUBLICADO POR:
Lisa R.
marzo 8, 2019
Didnt last long made hair feel drier then normal....would like to cancel everything with this plan
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for reaching out. We are sorry to hear that our product did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Theresa S.
marzo 8, 2019
did not like
PUBLICADO POR:
Theresa S.
marzo 8, 2019
the product was good ! i just do not like the color at all !!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Theresa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Chastisy B.
marzo 8, 2019
Color ended up dull
PUBLICADO POR:
Chastisy B.
marzo 8, 2019
This is my first time trying esalon and I was not happy with the over all color. the ends are a dull red. I was hoping for a bright red. I am trying it again in April and see if the color is closer to what I want.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chastisy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rickey B.
marzo 8, 2019
Turned my hair red
PUBLICADO POR:
Rickey B.
marzo 8, 2019
When I first began using eSalon color I was ecstatic! Finally I'd found "my color". However over the past few months and a couple of applications, my color has really begun to bring out all of the red in my hair. I ordered highlights with this last order and haven't used them because I really don't know what the addition of highlights will do to this color problem. I just want a warm brown without the red. We have a problem here....
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona K.
marzo 8, 2019
Great colour, messy to use, waxy finish
PUBLICADO POR:
Fiona K.
marzo 8, 2019
I absolutely love the colour but it was quite messy to use and I've washed my hair twice (three if you include the first time after dying) and it's waxy at the roots and flat. Disappointed as like I say, love the colour.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Fiona - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia W.
marzo 8, 2019
Not happy
PUBLICADO POR:
Patricia W.
marzo 8, 2019
I received my color kit today am not very happy my hair is more brown than the red i wanted,I am not really a brown color i like the reds
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra O.
marzo 8, 2019
Dried my hair out
PUBLICADO POR:
Sandra O.
marzo 8, 2019
Color was nice, but my hair was fried
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabrina C.
marzo 8, 2019
not my color
PUBLICADO POR:
Sabrina C.
marzo 8, 2019
turned my hair a dark plum/purple color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sabrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brandy R.
marzo 8, 2019
Nope
PUBLICADO POR:
Brandy R.
marzo 8, 2019
It took out some of the red that the 1st dye I purchased from here caused but now it's quite a few shades LIGHTER than I selected. Your conditioner is horrible. My hair was dry and frizzy after the 1st color and worse now(even though I left it on for 10 whole mins). I would rather pay a stylist x5 than this and be happy. Ugh wish I could get a refund and forget I even tried this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brandy- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
melanie B.
marzo 7, 2019
I am Not Happy !!
PUBLICADO POR:
melanie B.
marzo 7, 2019
I am Not satisfied with this product !!! The color Did Not stay in my hair for more than a week !! Please Discontinue my orders and Refund my money now !!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Louisa M.
marzo 7, 2019
i am unable to contact this company to cancel this product or stop payments
PUBLICADO POR:
Louisa M.
marzo 7, 2019
I had a very serious allergic reaction to this product which landed me in hospital and large areas of my hair have fallen out. The staff said the nasty greasy residue was the worst they had ever seen and had to cut my hair to get most of it off.
I am unable to contact this company to stop my payments because they have NO contact details of any kind of their site so unless they want to hear from solicitors I suggest they get in touch by email asap.
No reputable company has no easy to find contact details.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Louisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Care Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy C.
marzo 7, 2019
The color is gorgeous but not staying
PUBLICADO POR:
Tammy C.
marzo 7, 2019
My gray comes back within a week of coloring, esp around my temple.
I had better longevity from the $4 brands.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pamela N.
marzo 7, 2019
Not bad
PUBLICADO POR:
Pamela N.
marzo 7, 2019
Color was pretty but my hair looks greasy and it was not as soft after the treatment. I noticed that it did not color all my grey. And is fading a little faster than the Sally’s I was using. But it was my first try so I am hoping for better results from second try.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Debbie E.
marzo 7, 2019
Not for me
PUBLICADO POR:
Debbie E.
marzo 7, 2019
I have tried two different attempts, but the product does not cover my gray growth. My hair is now redish blond and a yellow root.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly A.
marzo 7, 2019
Follow directions and it didn't cover my gray
PUBLICADO POR:
Kelly A.
marzo 7, 2019
I did like the color but unfortunately it did not cover the gray on my temples. Granted they have offered to redo my formula and send me a new kit for free. I'm hoping it works, if not I will definitely cancel the service.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathrine B.
marzo 7, 2019
Ruined my hair!!!
PUBLICADO POR:
Kathrine B.
marzo 7, 2019
I have had healthy blue black hair for twelve years. Was looking g for higher quality product and I was wronged. Follow directions and recommendations and this CRAP turned my hair BROWN.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cathy G.
marzo 7, 2019
Didn't cover greys
PUBLICADO POR:
Cathy G.
marzo 7, 2019
I did everything step by step and it did not cover my greys. I was disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stacy N.
marzo 6, 2019
Worst fumes
PUBLICADO POR:
Stacy N.
marzo 6, 2019
Never again would I purchase this product. That will teach me to Branch out to a different company. Yes, the color came out well, but the noxious fumes were awful. Running back to my previous hair color company.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stacy- Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. Our color is freshly mixed per order, so at times it can seem stronger than pre-mixed color which can sit on the shelves for months at a time. We recommend applying color in well-ventilated areas whenever possible. We appreciate your time and comments, as we are always looking to improve our product and service!
PUBLICADO POR:
Alexis S.
marzo 6, 2019
Burgundy is not Auburn
PUBLICADO POR:
Alexis S.
marzo 6, 2019
I ordered a red copper color that was supposed to be natural looking and I got purple burgundy hair. Will not be using again because now this correction is going to cost a good 10 times as much as I paid for this product. I've been dyeing my hair auburn for years and have never had it turn out this bad.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alexis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Isobel C.
marzo 6, 2019
Bought this as a one off trial
PUBLICADO POR:
Isobel C.
marzo 6, 2019
E-Salon been sending me repeat prescriptions of hair colour 4 weekly I have never requested this only wanted to trial! At no point agreed to 4 weekly deliveries. I am disgusted to have been sent 2 packages which were not agreed to and charging me £19.95 for a product I do not want. Would never use E-Salon again despite the product actually working well. Left feeling very disappointed and angry and out of pocket by £39.90.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Isobel - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maxine S.
marzo 6, 2019
Not good
PUBLICADO POR:
Maxine S.
marzo 6, 2019
It was very very oily and made my hair look very gresses not good at all not like the one before not happy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maxine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie W
marzo 6, 2019
The color was wrong it was too dark ☹️
PUBLICADO POR:
Marie W
marzo 6, 2019
I didn’t like the color was supposed to be brighter auburn ☹️
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Zofia K.
marzo 6, 2019
Why are the bottles so impossible?
PUBLICADO POR:
Zofia K.
marzo 6, 2019
Color is great. Videos very helpful. But dear god why are the bottles impoddible to open? My color (not developer) was just a disaster. I banged it on the counter. I ran it under hot water. Nothing. Eventually I jammed a knife through the bottom to get it out! I could have cut my finger off. Insane
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Zofia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our packaging. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Emily S.
marzo 5, 2019
Burned my skin
PUBLICADO POR:
Emily S.
marzo 5, 2019
This product had too many steps and while the color turned out ok, it literally burned my skin as it washed out in the shower and dripped down my back. I decided never to purchase again and then just got charged today. Now I have to call in to cancel. Might be good for some people but not me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please let us know if you need any further assistance!
PUBLICADO POR:
Robert S.
marzo 5, 2019
Don’t like it!!!
PUBLICADO POR:
Robert S.
marzo 5, 2019
Didn’t take, my hair is basically the same color as it was before I dyed it ... followed instructions the whole 9 and all I got was a little bit of red hilights... Not happy at all
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
John B.
marzo 5, 2019
Quick to please and quick to fade
PUBLICADO POR:
John B.
marzo 5, 2019
Initially looks too dark but in a few days it rinses out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for your feedback. We are sorry to hear that your color is fading faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate you reaching out!
PUBLICADO POR:
Cynthia D.
marzo 5, 2019
What a Mess!
PUBLICADO POR:
Cynthia D.
marzo 5, 2019
My hair ended up two-toned with bozo red at the roots and an ugly dingy reddish brown at the ends. The product was so harsh on my hair it turned it into a glob of mush when I rinsed it. My package did not include shampoo and the conditioner did not want to rinse out. I would never try this stuff again! Better off with box brands from Walmart. Everyone asks did I intend my hair to look like this? NOOOOOOOOOO!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leigh R.
marzo 4, 2019
flat and orangey
PUBLICADO POR:
Leigh R.
marzo 4, 2019
Just received and applied my newly adjusted color that was to remove the copper tones in my previous color. The instructions had me only doing my roots. Now the ends of my hair are the dark golden blonde I want and the roots are a flat orangey brown. I may need to go to a professional salon to have it fixed. Not happy. Left a message with my issues but not sure if anyone reads the request until my next color is due. Can't keep it until then.
Frustrating.
Update: I received an email from the company stating that they were refunding my money but had no solution for fixing my hair. Very upsetting! They actually just said they were ending my automatic shipments of hair color and tough luck. Despite their response below, they did not work with me to find a resolution and have my hair looking its very best. Could not be more disappointed with their customer service at this point.
2nd Update: They basically told me I am lying about the way my hair turned out. Please run to Madison Reed. This company's customer service is atrocious. Do not give them your money.
5 de 5 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ginger S.
marzo 4, 2019
Love the color, hate the company!
PUBLICADO POR:
Ginger S.
marzo 4, 2019
I set up a couple of items to automatically re-order every 3rd order. Both items have been showing up on EVERY order. Luckily, I have been catching it before the order goes out, but very disappointed in a company who promises something every 3rd order and then adds it EVERY order. Cant find a "contact us" to even talk to someone about it, so I guess I will put it here.
Feeling ripped off. Maybe time to look at another company.
Loyal customer for about 3 years
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ginger - Here at eSalon, we are always striving to provide the best service possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer G.
marzo 4, 2019
Didn’t cover gray hair
PUBLICADO POR:
Jennifer G.
marzo 4, 2019
My gray hair could be seen within a week
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Barbara G.
marzo 4, 2019
HORRIBLE!!!!!!
PUBLICADO POR:
Barbara G.
marzo 4, 2019
This was the messiest, most horrible coloring experience I’ve ever had!! Not only could I not breathe in the shower when I dumped the rest of the color on my hair as directed, but I had a cough because of it for hours afterward!! Not only that, but the color was so runny, it ran down my scalp and went everywhere! The stain protector did NOT work, nor did the stain remover. I had stains all over my face and neck for days and to make matters worse, my hair looks horrible!! It’s the brassiest, most fake ugly red I’ve ever seen. I’m trying to figure out how to get the ugly fake blue red out of my hair!!!! I’ve been coloring my hair for years and this was by far, the WORST experience I’ve ever had!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with our color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chari G.
marzo 4, 2019
Brassy color
PUBLICADO POR:
Chari G.
marzo 4, 2019
I spoke with a stylist before my order was made and told her my hair tends to go yellow and red. I told her to make sure it's ash colored. I got a copper, brassy brown. I could have gotten this from a box of L'oreal and spent $10 less. It left my hair dry feeling and straw like. Not happy. Not sure if I'm going to try it again with a different color. I gave it 2 stars because my stylist was very nice on the phone.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
marzo 4, 2019
Washed Out Look
PUBLICADO POR:
Julie B.
marzo 4, 2019
The color was ok when done. Not great but , ok. Within Two washes, with Paul Mitchell products, it is very light and roots are visibly lighter. I had purchased the root touch up but it doesn’t help. It even sort of makes the hair wirey. I have tried the tint rinse and can’t say it has helped.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anne M.
marzo 4, 2019
Anne M
PUBLICADO POR:
Anne M.
marzo 4, 2019
The color is too dark and too expensive. Please cancel all futures orders.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gloria W.
marzo 4, 2019
really bad color and poor quality
PUBLICADO POR:
Gloria W.
marzo 4, 2019
Color was very dark, not even close with what I ordered.
Need my money back
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
melissa S.
marzo 4, 2019
to brown
PUBLICADO POR:
melissa S.
marzo 4, 2019
it was to brown not enough copper and mahogany
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laurie C.
marzo 3, 2019
Unsatisfied
PUBLICADO POR:
Laurie C.
marzo 3, 2019
This product made my hair feel greasy and weighed down. I called and they told me to wash my hair with baking soda until it felt normal. This product was just not for me. I hope they will not send me anymore in the near future.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
iris G.
marzo 3, 2019
This product was horrendous!
PUBLICADO POR:
iris G.
marzo 3, 2019
It made my hair dry plus it barely covered gray hair. Color match not even close either.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Iris - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cassie L.
marzo 3, 2019
They charge you 1 extra time if canceled
PUBLICADO POR:
Cassie L.
marzo 3, 2019
First of all, the product is very hard to get out of your hair. Dye left awful residue. I tried 2 times to give it a good shot. 3rd time I canceled.. and they sent it anyways.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cassie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. As per our satisfaction guarantee, we can confirm the last order that was sent to you was a complimentary reformulation based on your feedback. We have emailed you to discuss further details of your account.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
