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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ann P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna F.
junio 9, 2020
Pros and cons
PUBLICADO POR:
Donna F.
junio 9, 2020
Great service and color. I would have hoped it would have lasted longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Karen M.
junio 9, 2020
Not 100% happy
PUBLICADO POR:
Karen M.
junio 9, 2020
Underneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karen M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions.
PUBLICADO POR:
Joanne B.
junio 9, 2020
Nope
PUBLICADO POR:
Joanne B.
junio 9, 2020
Not at all the color I wanted or expected
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PUBLICADO POR:
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Respuesta de nuestros expertos
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nancy C.
junio 9, 2020
Awful
PUBLICADO POR:
Nancy C.
junio 9, 2020
I have used esalon in years past and I used to love it. However starting up again last month using the product, it’s awful, I followed directions exactly and yet after I washed my hair Thoroughly there were still black patches all over my scalp and when I touched my head I had black all over my fingers it was awful. As I said I use this product in years past and never had an issue like this I don’t know if they’ve changed the formula but it was awful and I will never try it again.
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PUBLICADO POR:
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Respuesta de nuestros expertos
Nancy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen B.
junio 9, 2020
Too light
PUBLICADO POR:
Kathleen B.
junio 9, 2020
Too light, but did cover the grey
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PUBLICADO POR:
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Respuesta de nuestros expertos
Kathleen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results.
PUBLICADO POR:
Mayra S.
junio 9, 2020
Didn’t cover my gray
PUBLICADO POR:
Mayra S.
junio 9, 2020
Color was not the right one, I have jet black on my hair this was too light
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mayra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Margaret P.
junio 9, 2020
Not good for gray hairs
PUBLICADO POR:
Margaret P.
junio 9, 2020
I asked for dark brown with copper color to do an ombre. The combination worked but unfortunately my gray hairs did not take the colors both dark brown and copper. So it does look odd when I pull my hair up in a pony tail.
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PUBLICADO POR:
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Respuesta de nuestros expertos
Margaret- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S.
junio 9, 2020
Great color- poor coverage
PUBLICADO POR:
Jen S.
junio 9, 2020
Color matched perfectly but didnt cover my grays around my hair line
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
rebecca W.
junio 9, 2020
not for me
PUBLICADO POR:
rebecca W.
junio 9, 2020
I got one shampoo and the grey was back
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronica P.
junio 9, 2020
Great idea, poor execution...
PUBLICADO POR:
Veronica P.
junio 9, 2020
My low rating is more for my overall experience and not judging the product. My color goals are just not possible with an at-home approach. The coloring products quality were really nice and deserve a 5/5 rating. The instructions however were confusing and I do not feel like it was as effective as it could me. I confirmed this with a color specialist. The instructions get a 2/5 rating. Take my opinion with a grain of salt. If you are just doing an all over color without highlights/dimension then this is the product for you!
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PUBLICADO POR:
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Respuesta de nuestros expertos
Veronica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira F
junio 9, 2020
Didn't use
PUBLICADO POR:
Moira F
junio 9, 2020
I mixed my color, but didn't use it as the smell was so strong and irritating
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Moira- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathi C.
junio 9, 2020
Too Dark
PUBLICADO POR:
Kathi C.
junio 9, 2020
Color was supposed to be dark brown with gold undertones. I have black hair now.
Not impressed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carmela B.
junio 9, 2020
Review of dye
PUBLICADO POR:
carmela B.
junio 9, 2020
Waited a very long time for delivery. When received I applied as directed. When the dye came off not a grey hair was covered and very little color took on the rest of my head! Would not recommend or use again. Would like a reimbursement since I was not happy at all. Thanks for your attention to this matter.
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PUBLICADO POR:
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Respuesta de nuestros expertos
Carmela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janine C.
junio 9, 2020
I like the color but...
PUBLICADO POR:
Janine C.
junio 9, 2020
I like the color but it did not fully cover my greys. The directions said to leave on for 30 minutes. Thinking I should have left on for longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Janine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lorraine L.
junio 9, 2020
looks like cheap dye job
PUBLICADO POR:
Lorraine L.
junio 9, 2020
the color is much darker than I requested, with shades of red. I request cancellation of my account and no more products!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lorraine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Devon R.
junio 9, 2020
Sent wrong hair color
PUBLICADO POR:
Devon R.
junio 9, 2020
I ordered red hair color. They emailed me with a question about it, but by the time I responded they'd already sent the color and changed it to medium brown. I don't understand why they would take the red out completely. Now I have hair color I can't use. They offered me a complimentary color in the future, which I guess is nice, but they've kinda turned me off for now.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Devon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia J.
junio 9, 2020
Meine Farbe
PUBLICADO POR:
Julia J.
junio 9, 2020
Ich bin gar nicht zufrieden. Ja, mein Wunsch wurde erhört (dass es nicht mehr so heftig rotstichig ist) aber jetzt ist es einfach viel zu dunkel. Keine Ahnung ob ihr es noch einmal geändert habt?!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julia J. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Aasanda T.
junio 9, 2020
Not good at all
PUBLICADO POR:
Aasanda T.
junio 9, 2020
The color (dark brown) I picked didn’t change my root color (soft black) at all and only colored (darkened) the highlighted portion. It is more like a toner color rather than a permanent hair color. Color started fading away after two washes! Not worth the time I spent to color my hair nor the money! Need to go back to the beauty store when it is reopened!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Aasandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claudia A.
junio 9, 2020
Great color, undependable service and delivery
PUBLICADO POR:
Claudia A.
junio 9, 2020
My order was shipped on May 28 and as of June 9 it has not been received. I leave on a trip June 11. Fabulous color means nothing if it doesn't arrive
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Claudia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marybeth F.
junio 9, 2020
Poor application
PUBLICADO POR:
Marybeth F.
junio 9, 2020
I have emailed three times to no response. I also tried calling and was cut off. This has caused me to cancel my future orders. I did not receive a brush with my last two orders. I did not discover the missing brush until I had already applied the solution which resulted in poor coverage. I checked the next box and it also did not include a brush. I have been trying to contact someone as to how to return this product as it won’t work for me to no avail. I now have a $27 product on my shelf that is a waste. The lack of customer service has been very disappointing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candy R.
junio 9, 2020
Poor labeliñg
PUBLICADO POR:
Candy R.
junio 9, 2020
Not realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience!
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PUBLICADO POR:
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Respuesta de nuestros expertos
Candy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bleuenn R.
junio 9, 2020
Couleur trop claire !
PUBLICADO POR:
Bleuenn R.
junio 9, 2020
Après le dernier ajustement, la couleur reste trop claire pour couvrir mes cheveux blancs.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bleuenn R. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'étaient pas satisfaisants. Notre garantie Coloration heureuse eSalon est primordiale pour nous, c'est pourquoi nous travaillerons avec vous pour atteindre vos objectifs couleur ! Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Sharmeen M.
junio 8, 2020
DO NOT recommend at all
PUBLICADO POR:
Sharmeen M.
junio 8, 2020
The first color I received was OK. I provided my feedback to lighten the color thinking it is a learning curve. I got confirmation that the color was changed. I put the color on today and to my HORROR--it is 5-8 SHADES DARKER- a completely different color. BEWARE.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We are sorry to hear that your color formulation came out darker than you were expecting. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Floriana A.
junio 8, 2020
Perfect color match
PUBLICADO POR:
Floriana A.
junio 8, 2020
My colorist matches my color perfectly. I originally came up with golden blonde when taking the quiz but sent a color and my colorist changed it to light blond and it was perfect. The only reason I gave it a three is because my grays are showing after three weeks of me applying the color and my roots are just starting to grow a little so they color faded on my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Floriana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
ANNY D.
junio 8, 2020
cette couleur est beaucoup trop foncée
PUBLICADO POR:
ANNY D.
junio 8, 2020
ce n'est pas le bon compte et vous m'avez envoyé une couleur trop foncée, la première était beaucoup mieux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ANNY D. - Merci pour vos commentaires. Nous vous avons contacté par email afin d'arranger cela et de voir avec vous les ajustements nécessaires à votre coloration. Veuillez consulter votre boîte mail pour plus d'information.
PUBLICADO POR:
Denise L.
junio 8, 2020
too dark but very healthy hair
PUBLICADO POR:
Denise L.
junio 8, 2020
my byline I think says it all - it's a color system that I required assistance with but that was fine and my hair feels very healthy -very nice finish and shine. The color guard and removal for skin also great. but am using only due to COVID and will return shortly to my salon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori B.
junio 8, 2020
do not like this blonde
PUBLICADO POR:
Lori B.
junio 8, 2020
please cancel . This blonde is very honey or yellowish blonde
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy S.
junio 8, 2020
Need Brighter & Lighter
PUBLICADO POR:
Judy S.
junio 8, 2020
Was expecting lighter and brighter color. Found it to be dull. Perhaps next time we adjust the color a little bit more.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sylvie M.
junio 8, 2020
Déception
PUBLICADO POR:
Sylvie M.
junio 8, 2020
La couleur a viré au soleil et n’a pas assez pris sur les tempes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie M. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Janet P.
junio 8, 2020
Gone
PUBLICADO POR:
Janet P.
junio 8, 2020
I love my color. It is stunning and I am very pleased with one exception......it’s GONE!
I put it on on May 18 and I am back to my pre- application color. I only shampoo twice a week with Framesi Color Lover shampoo and conditioner, and I cover my hair when outside. I am hopeful that this can be remedied with the tint rinse I ordered with my next order. I expected the color to last at least 4 weeks and and will see if the rinse helps.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lina G.
junio 8, 2020
Gray and shine
PUBLICADO POR:
Lina G.
junio 8, 2020
I like the color but it didn't cover my grays as expected. After the second wash they started showing again. Also, the hair has lost its shine with this product (Dont know why if havent made any other changes to my hair routine)
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christa G.
junio 8, 2020
Missing products
PUBLICADO POR:
Christa G.
junio 8, 2020
I did not receive everything I ordered and paid for. I was missing the second set of gloves, and also the shampoo and conditioner. This hasn’t happened before so not sure why it happened now. Hopefully this doesn’t occur again in the future. I did receive a sample of another product that was sent in the box and it said it was for dry hair, which I do not have. I ended up using it because I didn’t get the kit, needless to say it left my hair dry and frizzy after my color. I am rather dissatisfied with this round of color kit, or lack thereof.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christa- We’re truly sorry for your recent experience with our color kits. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela F.
junio 8, 2020
What’s taking so long
PUBLICADO POR:
Angela F.
junio 8, 2020
I have not received my products yet
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill K.
junio 8, 2020
made worse
PUBLICADO POR:
Jill K.
junio 8, 2020
I needed to cover the hair "gap," made it worse. reached out via fb messenger - no response. asked for a refund - no response. cancelled subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maryanne H.
junio 8, 2020
TOO DARK! NO SHINE!
PUBLICADO POR:
Maryanne H.
junio 8, 2020
It's been too dark since 1st order. No, shine at all. Dull!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maryanne- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Suzanne M.
junio 8, 2020
Mistake in my order
PUBLICADO POR:
Suzanne M.
junio 8, 2020
I received an all over color with my root set that I didn't order. At first I thought that was so great of eSalon to include something extra for no charge and I still think that IF they put more thought into it. It was too dark and turned all of my hair brown and I'm a blond. The only reason I used it is because I trusted eSalon and assumed it was the right thing for my hair since they included it with my set. I can't wait to get my color done at a salon so I can get rid of this brown. Generous to include extra but they should know that base and all over color are different.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabrielle C.
junio 8, 2020
Need more red
PUBLICADO POR:
Gabrielle C.
junio 8, 2020
Would like more red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gabrielle- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Melinda G.
junio 8, 2020
Did not cover
PUBLICADO POR:
Melinda G.
junio 8, 2020
I had my Daughter do my hair with the brush supplied so I would not miss anywhere. I could still see the gray at the hair line and part especially at the top back of my head. I don't know if my hair is just stubborn or not conducive with your product but I have had better results from a store brand. I would like my money back for the color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melinda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Yodit A.
junio 8, 2020
Not the same color
PUBLICADO POR:
Yodit A.
junio 8, 2020
The picture and what I received it’s not the same
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yodit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Arielle Y.
junio 8, 2020
The strong smell was nauseating, color way off
PUBLICADO POR:
Arielle Y.
junio 8, 2020
The smell of the product was so strong that even though I had the ceiling fan and AC on, I thought I was going to pass out. Could barely breath.
Had to finish applying it outside in my backyard and even then, the smell was awful. Then after surviving the application and the 30 min, the outcome was not at all the color I wanted. I wanted a brown with redish undertones, but the color is almost black and my roots a little lighter and grays not fully covered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Arille- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Maria O.
junio 8, 2020
Not strong enough
PUBLICADO POR:
Maria O.
junio 8, 2020
It has been 3 days now since I colored my hair,I followed the instruction but I noticed that my gray hair did not get cover very well. I did not like it.over the counter hair dye works better than this.I am very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kerstin F.
junio 8, 2020
Kein Kundenservice und Farbe viel zu dunkel - enttäuschend!
PUBLICADO POR:
Kerstin F.
junio 8, 2020
Obwohl ich ein Foto von mir hochgeladen hatte und genaue Angaben gemacht hatte, fiel die Farbe leider enttäuschend aus. Viel zu dunkel und fleckig, obwohl ich der Anleitung minutiös folgte und mir vorab auch noch die Videos dazu angesehen hatte. Was aber das Schlimmste ist: Ich rief am Tag, nachdem ich gefärbt hatte, bei eSalon an, es kam nur ein AB und bis heute erfolgte kein Rückruf. Auch auf meine Mail reagierte niemand. Leider ist der Punkt Kundenzufriedenheit wohl nur leeres Gerede. Ich kann von diesem Angebot nur abraten.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kerstin F. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Catherine C.
junio 7, 2020
The color is exactly what I wanted...
PUBLICADO POR:
Catherine C.
junio 7, 2020
but the product is very harsh and the smell of ammonia almost overwhelming. Although I am happy with the color I do not think I will be ordering from esalon again.
***Update, I use only the finest shampoos and conditioners formulated specifically for color-treated hair but my hair now looks brassy. I have never had this problem with any other color, salon or store bought. I am very disappointed with this product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
donette V.
junio 7, 2020
Wrong color
PUBLICADO POR:
donette V.
junio 7, 2020
I received my color and was so happy to give it a try. yesterday I did and now I have black hair instead of dark brown other than that it’s ok will go back and try to adjust my color if same problem occurs I will not use them again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Donette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty J.
junio 7, 2020
Too much not happy with color
PUBLICADO POR:
Betty J.
junio 7, 2020
Too much needs to tone down not for me and the gray on my hair already shining threw
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Betty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Corinne kwak K.
junio 7, 2020
Too dark
PUBLICADO POR:
Corinne kwak K.
junio 7, 2020
I wrote 2 times That the haircolour is too dark. Nothing has change. When I Look to my recent colour it still is too dark. I don’t want It anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Corinne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Delphine J.
junio 7, 2020
Déçu
PUBLICADO POR:
Delphine J.
junio 7, 2020
Très déçu car toujours des cheveux blancs et plusieurs couleurs dans mes cheveux. Pas assez de lingettes, de shampoing, et de soin. Délai de livraison non respecté
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Delphine J. - Merci de nous avoir contacté. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà assisté afin de remédier à cette situation. N'hésitez pas à revenir vers nous si vous avez besoin d'aide à nouveau !
PUBLICADO POR:
Theresa A.
junio 7, 2020
Not pleased !!
PUBLICADO POR:
Theresa A.
junio 7, 2020
It did not cover my gray and did nothing for the ends. Was so very disappointed!!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marcy E.
junio 7, 2020
Too much red and didn't cover grays?
PUBLICADO POR:
Marcy E.
junio 7, 2020
Well... too much red and didn't cover grays-- what was the point?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brittany P.
junio 7, 2020
Ash Blonde ended up Strawberry blonde
PUBLICADO POR:
Brittany P.
junio 7, 2020
I wanted an ash blonde and it ended up being a strawberry blonde almost red and was very brassy I did have toner on hand as I know blonde colors tend to come out brassy and I do have slightly red undertones in my hair but I was very unhappy with how the color came out overall even after using the toner and getting rid of most of the brassiness I was left with a strawberry blonde/red color. I did attach a picture of the color I am trying to get (an ash blonde) in my color adjustments and hopefully they will be able to correct until then I guess I'm stuck with this red for a few weeks. 😞
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine Z.
junio 7, 2020
Color is not a match
PUBLICADO POR:
Katherine Z.
junio 7, 2020
Hello,
So the color that was made for me is unfortunately too golden , my roots didn't match my hair color at all...
I think if I order it again, we will have to make an adjustment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rose R.
junio 7, 2020
Customer service fantastic. Color not so much
PUBLICADO POR:
Rose R.
junio 7, 2020
Neither is the website I've tried three different times to cancel and it seems to not have gone through! 💔 The ladies have adjusted my color twice and it still has not covered my gray I have dark brown hair with red /golden natural highlights and I now look like I have a light brown stripe on the top of my head with gray in it. I think I'm just going to order some dark brown from Sally's and I'm sure I can't do worse than this. 😩🙏🏼... I've sent three or four pictures I've spoke with two or three women who were wonderful. And yet the color is still not covered my gray. So right after I got the color this last time I tried to cancel my order so I thought just for giggles I'd take a look and it looks like you planning on sending me another order on the 12th Well please don't I don't want it It's not working. It's very very high-priced 💔💔for something that doesn't work for me at all. There is no satisfaction guaranteed which is a pity. I'm really tired of wearing a hats. Like I told the girls and customer service that were helping me with my color I left it on for. 50 minutes And it still didn't cover. The first time then the 2nd color was changed to a darker brown and 50 minutes again so never mind I do not want it. Too much money for nothing No thank you. I don't want to pay for just nice conversation. Thanks but no thanks.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rose- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura S.
junio 7, 2020
Nice color
PUBLICADO POR:
Laura S.
junio 7, 2020
Color is nice but it made my alot of my hair fall out after first time using
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Andrea B.
junio 7, 2020
I asked for lighter color
PUBLICADO POR:
Andrea B.
junio 7, 2020
I requested lighter color and you sent the EXACT SAME COLOR YOU PREVIOUSLY SENT!!! That is not customer service. I am done.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MiamiMom
junio 7, 2020
Not Happy
PUBLICADO POR:
MiamiMom
junio 7, 2020
Did not achieve the desired results. My hair looks almost identical to the way it looked prior to using this product. Not even close to the color I chose.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MiamiMom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Molli W.
junio 6, 2020
Hair color with ammonia is not good!
PUBLICADO POR:
Molli W.
junio 6, 2020
Whilst the color was good- the formula is not.I did not realize that this hair dye contains ammonia!
After a few days, my scalp was itchy; my hair felt like straw! I plan to ask for a refund . Molli Wilson
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Molli - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Crystal W.
junio 6, 2020
No better than store color.
PUBLICADO POR:
Crystal W.
junio 6, 2020
I was disappointed at the smell and coverage. I still have grays showing and honestly I don't have that many to cover up yet. The shade was good though. Will be cancelling as soon as I figure out how, no easy or obvious to cancel auto shipping.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicky W.
junio 6, 2020
Poor coverage
PUBLICADO POR:
Nicky W.
junio 6, 2020
Not the right colour despite sharing a photo and completing questionnaire. Hasn’t covered grey roots very well at all. Would have been better off with an off the shelf box dye for half the price.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nicky - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jan H.
junio 6, 2020
Re-vamped colour
PUBLICADO POR:
Jan H.
junio 6, 2020
I have just coloured my hair with my re-vamped colour, as my hair needs cutting and re-styled, and I have another 4 weeks to wait due to the COVID19 virus, I am going to reserve judgement until it has been cut. therefore I am going to put my account on hold until then, so I can see the colour better when it is in better condition.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lauri C.
junio 6, 2020
Didnt lighten enough
PUBLICADO POR:
Lauri C.
junio 6, 2020
I’m disappointed. I asked for a change from dark brown to light:medium brown which required a developer strong enough to lift the color from my hair a bit. The only part that lightened was the grays. For my next order I would like my hair to be light to medium brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
junio 6, 2020
Not the right color
PUBLICADO POR:
Sandra B.
junio 6, 2020
Asked for medium brown but color was a dark brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Reina N.
junio 6, 2020
Not good for me
PUBLICADO POR:
Reina N.
junio 6, 2020
I do not like the smell, strong smelling it upset my stomach . It made me inch my skull.
I won't be buying it again. take me off the refill list.
thank you so much!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Reina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dalila S.
junio 6, 2020
Failed experience
PUBLICADO POR:
Dalila S.
junio 6, 2020
The color was wrong
It was horrible
I would like to cancel and ask for a refund
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dalila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maureen B.
junio 6, 2020
Does not cover gray hair!
PUBLICADO POR:
Maureen B.
junio 6, 2020
Does not cover gray hair! Don't waste your money!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Maureen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Doris C.
junio 6, 2020
My first try
PUBLICADO POR:
Doris C.
junio 6, 2020
I loved how the product was presented in a nice pink box. Everything was easy to use from start to finish. Unfortunately, the hair dye has a very strong odor that burns my eyes & throat. If the hair dye could smell like soft fresh flowers, these products would be a hit! I would give a 5 stars, but the odor was way too strong. I do loved my hair color result, & I do like the shampoo with conditioner samples. They smell really good. Made my hair feels smooth, light & smell beautifully. I wouldn’t recommend anyone using this product in a small bathroom. Do it by a window or outdoor would be ideal.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Doris - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia T.
junio 6, 2020
Disappointed
PUBLICADO POR:
Cynthia T.
junio 6, 2020
The product smelled strongly of ammonia!! And I shouldn't have applied the color.......but I took a chance! The product made my hair dry and straw like to the touch and caused quite a lot of shedding. I would like to discontinue my subscription.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxy
junio 5, 2020
Hair colour
PUBLICADO POR:
Roxy
junio 5, 2020
I decided to dye my hair black... have to honestly say it was great when I first used it. Don’t smell like box dyes and didn’t itch my head. I decided to hold off on the review until I knew how the colour settled. The colour has only lasted 2 weeks, which I’m a little disappointed in as this cost way much more than a box dye.
I dyed my hair 22nd May in the evening and today 5th June it’s back to my brown colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Roxy - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzanne L.
junio 5, 2020
Not impressed
PUBLICADO POR:
Suzanne L.
junio 5, 2020
The color ended up at least 2 shades darker than what was requested. Since it is permanent color I'll have to do some major work to correct. My healthy hair feels drier than before. I will not be using esalon again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ANN J.
junio 5, 2020
I want some new
PUBLICADO POR:
ANN J.
junio 5, 2020
My color didn't come out where want
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
richelle C.
junio 5, 2020
diy haircolor made easy
PUBLICADO POR:
richelle C.
junio 5, 2020
I found it easy to color my hair with this. I really like the fact that you can either use the bush or bottle to color. I noticed that after I colored my hair though, it seemed slightly hard or fried in a way? And I was hoping that the color that was meant for me, had more of a blue tinged to it. It only lasted a good 3 weeks before some white hairs were popping up too.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Richelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Traci A.
junio 5, 2020
Liked the Shampoo
PUBLICADO POR:
Traci A.
junio 5, 2020
Not the color I was looking for.......but wasn’t completely disappointed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Traci - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Grace D.
junio 5, 2020
Didn't cover white hairs
PUBLICADO POR:
Grace D.
junio 5, 2020
I was disappointed in my color this time. I left the product on for even longer than the recommended 15 minutes after applied, and at my temples where I actually have white hairs that is why I am coloring at all, it did not cover the white/grey. Not happy.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Grace - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Joni H.
junio 5, 2020
HAIR BREAKING OFF!!!
PUBLICADO POR:
Joni H.
junio 5, 2020
My greys were not covered and my hair felt unusually coarse as I washed the dye out right after processing. Huge disappointment.
My hair started BREAKING OFF almost immediately and now looks horrible. I'll NEVER use eSalon again!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Joni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie A.
junio 5, 2020
Easy to use
PUBLICADO POR:
Melanie A.
junio 5, 2020
Although the instructions are very easy to read and I was able to follow to the letter unfortunately it didn’t cover the grey as well as I had hoped. The colour however was perfect. As it’s the summer I’ve adjusted a bit lighter next time
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melanie - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Elizabeth M.
junio 5, 2020
Color
PUBLICADO POR:
Elizabeth M.
junio 5, 2020
I sent this information before and haven’t heard back. Hopefully you can help. The color you sent me made my roots red and the rest too dark. Please let me know if you can help. Thank you
Elizabeth Markey
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan P.
junio 5, 2020
Just OK.
PUBLICADO POR:
Megan P.
junio 5, 2020
This color (dark blonde ash) was just OK. There were two main problems with it: 1. A bit darker than expected. It was meant to be dark blonde but there’s no blonde in this color..it’s definitely light brown. 2. SO. BRASSY. I’ve never experienced brass like this with blonde hair or brown hair, especially not on the day I colored it. The color would be fine if it wasn’t so brassy right out of the bottle. The stylist advised that this is because I chose an ash tone and that the neutral tone would work better. They said a purple shampoo would help slightly, so we’ll see how that works but I’m not too optimistic.
I was also a bit disappointed that they didn’t reach our to confirm the color before shipping..it may have avoided these 2 issues.
I was hoping to be able to transition to at home coloring but I don’t see that happening unfortunately. I’ll be back to the salon as soon as I can get an appointment.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SEAN Y.
junio 5, 2020
Leakage - Shampoo & Conditioner
PUBLICADO POR:
SEAN Y.
junio 5, 2020
I opened the package and there was Shampoo & Conditioner on the out side of the container.. leakage..
one more question about color set.
1st order i received 2 developer with 2 colors for the root & the end.
but 2nd order i revceived 1 color with 1 developer with 35 mins.
Can you explain why?
Thank you.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sean - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan B.
junio 5, 2020
Not close to the desired color
PUBLICADO POR:
Megan B.
junio 5, 2020
I was quite excited to try this out. I picked Darkest Brown Intense Pearl. My few gray hairs are almost covered but the color is about the same as my natural, though you might catch a touch of auburn now. No violet undertones at all. Disappointed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yvonne S.
junio 4, 2020
Disappointed
PUBLICADO POR:
Yvonne S.
junio 4, 2020
The colour has faded very quickly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yvonne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Khokha D.
junio 4, 2020
Refus de votre expedition coulleur
PUBLICADO POR:
Khokha D.
junio 4, 2020
Bonjour. Je n'ai jamais souhaiter avoir un abonnement mais une offre d'essai coloration . Je viens de recevoir votre deusieme envoie et je vous le retourne car je refuse cet envoie dés aujourd'hui .
Veuillez arrêt et vos envoyes svp .
Khokha Deymier
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Khokha D. - Merci pour votre commentaire. Après vérification de votre profil, nous constatons que vous avez déjà contacté nos équipes par téléphone afin de résoudre votre problème. Dites-nous si avez besoin davantage d'aide !
PUBLICADO POR:
Shaye R.
junio 4, 2020
Dark blonde color, just made my hair darker....
PUBLICADO POR:
Shaye R.
junio 4, 2020
I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shaye- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Gina D.
junio 4, 2020
Too dark
PUBLICADO POR:
Gina D.
junio 4, 2020
someone was meant to call me back but they did not..to discuss colour
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda S.
junio 4, 2020
Loved the product but didn’t cover greys.
PUBLICADO POR:
Amanda S.
junio 4, 2020
I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Olga W.
junio 4, 2020
Color
PUBLICADO POR:
Olga W.
junio 4, 2020
Did not color my gray hair and color only lasted as long as Store bought hair color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Olga- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Dominav
junio 4, 2020
Way too dark
PUBLICADO POR:
Dominav
junio 4, 2020
This was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working...
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Domenica- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daniela A
junio 4, 2020
Colour
PUBLICADO POR:
Daniela A
junio 4, 2020
Everything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often.
I didn't fined any colour catalogue. I contacted e Salon, but no answer so far.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Daniela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sonia M.
junio 4, 2020
Hair gone wrong,/part 2 love it
PUBLICADO POR:
Sonia M.
junio 4, 2020
I'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins..
So I washed it. The roots were quite orange.
Look I did not want.
After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it..
Once dry colour is perfect for me..
So I think I would try your colour again
But happy with delivery.and customer service was spot on
Thanks
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sonia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Jodi M.
junio 4, 2020
Nice packaging and color but...
PUBLICADO POR:
Jodi M.
junio 4, 2020
The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jodi- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexis S.
junio 4, 2020
Horrible
PUBLICADO POR:
Alexis S.
junio 4, 2020
I wanted to touch up my red hair and now I have a hideous brown color that I HATE! It’s horrible and isn’t what I wanted at all!!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alexis- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Singryd G.
junio 4, 2020
Produits défectueux
PUBLICADO POR:
Singryd G.
junio 4, 2020
Bonjour,
Cela fait 2 fois que je reçois les produits avec un des flacons cassé. Donc le produit s'est rependu dans la boîte.
La 1ère fois vous m'en avez envoyé un autre, pour la 2ème fois je vous ai envoyé un mail ainsi que des photos mais pas de réponse de votre part.
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Singryd G. - Merci pour vos commentaires. Nous sommes désolés d'apprendre que votre commande soit arrivée endommagé, nos équipes vous ont contacté afin de remédier à cette situation. Veuillez vérifier votre boîte mail pour plus d'information.
PUBLICADO POR:
Ashley B.
junio 4, 2020
Ugh
PUBLICADO POR:
Ashley B.
junio 4, 2020
1st order was good. 2nd order there was not enough to cover all my roots, plus I had changed the color but they still only sent me a root covering kit PLUS there were grays showing not just at my roots but it had washed out of my long grays, so there was no way to cover those. So disappointed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Ashley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claudia E.
junio 4, 2020
Unzufrieden
PUBLICADO POR:
Claudia E.
junio 4, 2020
Die Farbe ist nicht so ausgefallen wie gewünscht. Sehr gelbstichig, das Haar hat die Farbe nicht gleichmäßig angenommen.
Ich möchte keine weiteren Lieferung.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Claudia E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kathleen K.
junio 4, 2020
Pretty,natural color
PUBLICADO POR:
Kathleen K.
junio 4, 2020
Love the color although I would like a little more copper next time. People comment on how natural it looks
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathleen- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
alicia C.
junio 4, 2020
Color
PUBLICADO POR:
alicia C.
junio 4, 2020
Color a shade or 2 too light.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alicia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth H.
junio 4, 2020
disappointed
PUBLICADO POR:
Elizabeth H.
junio 4, 2020
The color did not cover gray, it lasted maybe three weeks and the gray was showing through. I ordered dark blond (neutral) but it is warm golden blond too light for my roots.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Linda B.
junio 4, 2020
Awful stuff
PUBLICADO POR:
Linda B.
junio 4, 2020
Came out dark grey not honey blonde
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sylvia J.
junio 4, 2020
My experience
PUBLICADO POR:
Sylvia J.
junio 4, 2020
The customer service representative was excellent I on the other hand messed up the color I have chosen is way to dark for my liking I would of rather went lighter than what it is now that it’s colored
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sylvia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
S C.
junio 4, 2020
wrong color/didnt like
PUBLICADO POR:
S C.
junio 4, 2020
The color I ordered had an obvious red toned color (was called dark blonde copper) That name not only makes me believe it would have a red tone to it, the photo of the color shown showed red tone. However, the color I received had NO red in the formula at all. I had ordered this same dark blonde copper color formula in the past and was able to research it and found that all three times I had ordered this color from a now unused email, each formula had red in it. When I got this most recent color formula, no red at all listed in the pie graph and it turned out a bland mousey brown that I do not care for at all. I WANTED A RED TONE, thats why I chose that color. This last order was a remake of a previous order that again was not even the color I asked for to begin with therefore I was sent this latest color free to make up for the previous one sent....that one wasn't even the color name I request. The colorist changed it and sent me what HE wanted to. Unsure if I will attempt to order again. May try a different company.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sherry- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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