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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marwa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
heather S.
enero 21, 2018
Colorist didnt listen
PUBLICADO POR:
heather S.
enero 21, 2018
My first order was perfect, The second one went too dark and now the third time I am so embarrassed my grey roots are way lighter than the shaft of my hair. I am so upset they sent it without discussing it with me personally. I think I may cancel my auto delivery.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved. We appreciate you reaching out!
PUBLICADO POR:
Marie H.
enero 21, 2018
Nope
PUBLICADO POR:
Marie H.
enero 21, 2018
My hair turned pink
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
JENNIFER S.
enero 21, 2018
OK!
PUBLICADO POR:
JENNIFER S.
enero 21, 2018
After finally getting my chemicals open I followed the directions to the letter. My hair is unevenly colored. Also my few grays near my face did not take the color. So they are shiny gray.
Pretty Bummed. Jenni
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea H.
enero 20, 2018
Color was much to light
PUBLICADO POR:
Andrea H.
enero 20, 2018
When I wrote my instructions for my color I said I need a light to medium brown but I was sent a dark blond. The color was way to light and
looked odd because you could tell the difference and my roots were much lighter so I may as well have
not bothered to color my hair. I believe you only looked at the picture which showed highlights in my hair
and based the color on the highlights. Hopefully my next shipment will be better
Update. I never received any instructions from esalon about a credit to my account because color was incorrect
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PUBLICADO POR:
Not for me
enero 20, 2018
Impossible to cancel account
PUBLICADO POR:
Not for me
enero 20, 2018
I have sent several emails and telephone trying to cancel this subscription.
The money was taken - marked refunded on my account in December - no refund received by my bank and yesterday I received more products.
This product is not for me. Cancel my subcription immediately.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon S.
enero 20, 2018
Not what I was going for
PUBLICADO POR:
Shannon S.
enero 20, 2018
This color was not what I was going for. I received the first package which had the roots and the gloss and they were two different colors, which I thought was weird but I went along with it and followed the instructions. The colors ended up blending with Step 3, but it was not the color I was going for at all. It was way too light and too brown. It is more like having brown hair that looks red in a certain light.
My real frustration was when I was communicating with the colorist. I told her several times that I wanted it to be as red as possible, but I still received a dye that had a lot of brown in it and she never made any adjustments to my formula, even after expressing my concerns. The box was shipped while I was still emailing with her about adjusting my color. The only reason I got a second box was because I forgot to cancel the order before the second box shipped.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica B.
enero 20, 2018
Wanted Red and I Wound Up With Black
PUBLICADO POR:
Jessica B.
enero 20, 2018
I hate the results. I spoke to your colorist, sent photos, and wound up with awful dark black hair. I will not recommend esalon to anyone. Now I have to color correct. Waste of time and so disappointed!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Joanna C.
enero 20, 2018
Too red. Extremely disappointed.
PUBLICADO POR:
Joanna C.
enero 20, 2018
Wanted ash brown which is the closest to my natural color but in result got this red shade. I did ask color specialist to make sure that the color selection won't cause red shade afterwards. Extremly disappointed with the color. Service was fine and staff was very kind.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H.
enero 19, 2018
AWFUL
PUBLICADO POR:
Amanda H.
enero 19, 2018
This was one of the worst hair dyes I've ever used. The smell was almost toxic when I was using it, the color came out way darker than the picture, and my hair is now red tinged after using ASH BROWN??? I will never buy again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
roseann G.
enero 19, 2018
Not impressed
PUBLICADO POR:
roseann G.
enero 19, 2018
I was excited to get their custom color mix, instructions say to out on the roots first and those are red not brown.. after almost 3 weeks color still stains my towels.. I have even purchases additional color seal. not happy and won t be using in the future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roseann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina S.
enero 19, 2018
Brassy Hair
PUBLICADO POR:
Christina S.
enero 19, 2018
Hair turned brassy orange. Called Customer Service and color was adjusted. In December I put the adjusted color on my hair. Again hair more brassy than the first time. Called Customer Service again. In the time that’s passed I decided I will go to my hairdresser that I’ve used for years to correct the brassiness. Nice try eSalon, I’m not angry I’ll just pay to have my hair done professionally
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
DEBRA W.
enero 19, 2018
Not for me.
PUBLICADO POR:
DEBRA W.
enero 19, 2018
Color is too dark and hair hair felt hard with product on it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
megan L.
enero 19, 2018
charged me without consent
PUBLICADO POR:
megan L.
enero 19, 2018
apparently if you order once they automatically charge your card monthly and send u product whether you want it or not. i did not authorize this. im not even using the product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you!
PUBLICADO POR:
Nori M.
enero 19, 2018
Not so good.
PUBLICADO POR:
Nori M.
enero 19, 2018
I colored my hair yesterday,and had a lot of hair fall out in the shower as well as when I combed it out,just kept falling out.Spoke to customer service today and was told it was because I have been coloring my hair for a while?? I never have had this happen to me ever before. So I totally disagree with whom ever I spoke with.Infact my hair never felt like it did when I rinsed it out.Didn't feel like my hair at all.Pretty sure it burnt or desolved my hair.WAY TO HARSH!!! NOT ANYTHING I WOULD RECOMMEND TO ANYONE.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nori - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly H.
enero 19, 2018
Not the color I expected
PUBLICADO POR:
Holly H.
enero 19, 2018
I tried esalon for the first time last week after using Revlon for 30 years. I liked the product but I was disappointed with the color. I was expecting a medium auburn. I got a dark brown with very little red. I am sure the next color will be more to my liking.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brianna A.
enero 19, 2018
Too red
PUBLICADO POR:
Brianna A.
enero 19, 2018
This was very red and brassy. Don’t like it at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brianna - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erica W.
enero 19, 2018
Not for me
PUBLICADO POR:
Erica W.
enero 19, 2018
Dried my hair A LOT!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erica - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
alice M.
enero 18, 2018
because there isn't anything lower
PUBLICADO POR:
alice M.
enero 18, 2018
I have never colored my own hair but this sounded really safe. I went thru the multi questions . I have brown / grey hair want dark blond. I got red and bright red. omg. I called and was told that for no extra fee if I emailed pictures they would send me the fix. this was Monday. on Thursday I called to find out when to expect the package. I was told that they had closed my account because they could only darken my hair not lighten it. I asked why no one had sent me a message . she claimed it was sent. I've gone line by line in both in mail and spam and they never sent me anything just two surveys to ask about my experience. I have now spent $12 for a product from walgreens color oops to fix my hair. I would not recommend this site if it sounds too good to be true.....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
pamela K.
enero 18, 2018
No difference
PUBLICADO POR:
pamela K.
enero 18, 2018
No difference compared to how I normally color my hair
Not the color I wanted..Same color as if were to color my normal way
Way over priced for not even coming close to the color I was looking for.Almost seems like took my picture and just matched color to that...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Erin Z.
enero 18, 2018
Did not cover gray
PUBLICADO POR:
Erin Z.
enero 18, 2018
Followed directions exactly and have reddish gray roots. Hair is soft and smells lovely but this product does not cover my needs.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley T.
enero 17, 2018
Surprisingly let down
PUBLICADO POR:
Ashley T.
enero 17, 2018
The box, the packaging, the instructions—everything about receiving my kit was awesome, I just couldn't wait to color my hair! But unfortunately, the color turned out to be a lot brassier than I would've liked. I was looking for a dark ash brown with absolutely no red or orange tint and unfortunately, it's exactly that. Total bummer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - We apologize that your hair color wasn’t what you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra V.
enero 17, 2018
Color is not a match
PUBLICADO POR:
Sandra V.
enero 17, 2018
I have dark brown hair and I used this hair color for the first time two weeks ago. The color is very orangish and does not match my natural color. I was hoping to get a closer match per advertising. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. We have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
denise S.
enero 17, 2018
Smells like piss
PUBLICADO POR:
denise S.
enero 17, 2018
Color where it worked looks nice too bad the roots are orange. My hair looks like crap and ill be spending bank to get it looking the way it should.... the color smells like urine and made the whole house stink I had to stay in one room during the waiting time so my 2 year old grandson wouldn't be overcome from the foul piss smell coming off my hair. And it took days to get rid of the stench from my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
pearl B.
enero 17, 2018
not good
PUBLICADO POR:
pearl B.
enero 17, 2018
I think better for me to go salon, I was hoping your product was good, it did not go well with my hair it did not complete dye my hair not even a third of it cover
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pearl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bree F.
enero 17, 2018
The color left me looking mousey
PUBLICADO POR:
Bree F.
enero 17, 2018
The color didn't prove to be anything like I was expecting it, on top of it, it made my hair look dull and mousey. I would never repeat eSalon again. To top it off, i did not realize I was getting into a continuous shipment program. Very disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bree - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole M.
enero 16, 2018
Not as happy as I was a week ago
PUBLICADO POR:
Nicole M.
enero 16, 2018
I was sent a beautiful dark golden brown haircolor. When filling out the form I let him know that I had some resistant grays. I followwd the instructions to a T and watch the video prior to coloring. The color was beautiful until about a week later. All of my roots and grays are now a light golden brown almost blonde and the ends are dark..... It looks like I have roots again from the light color they turned. I really had high hopes
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicole - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy S.
enero 16, 2018
Too brassy
PUBLICADO POR:
Wendy S.
enero 16, 2018
The only radon I trialed this product/system was to avoid red, brassy hair but that’s exactly what I ended up with despite updating my request! Now they won’t stop sending and billing me with more if the same!! I’ve tried canceling multiple time to no avail. I’m going to end up canceling my credit card to shut this off!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
april B.
enero 16, 2018
too much magenta!
PUBLICADO POR:
april B.
enero 16, 2018
i asked for a WARM red. NO blues, no magenta tones
the color was too cool.
and it was about one level TOO light
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - We’re sorry to hear that your color came out lighter than you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen R.
enero 15, 2018
Good color
PUBLICADO POR:
Colleen R.
enero 15, 2018
I had a lot of the first bottle left over? Color seems to be fading fast. Is that just the nature of red hair color? Maybe need more of a strawberry blonde?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cherise F.
enero 15, 2018
Read
PUBLICADO POR:
Cherise F.
enero 15, 2018
It damaged my hair very very badly !!!!! I hate this product !!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cherise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber E.
enero 15, 2018
Goopy Mess
PUBLICADO POR:
Amber E.
enero 15, 2018
While the coverage was good, it's impossible to wash out. I seriously had to scrub every inch of my scalp with my nails to scrape off the colored goop. This happened all 3 times I used the dye, the 3rd time leaving my hair overly dry and brittle from the necessary extra shampooing. I wanted to love this product and service, but the the glue like tendency of the dye is simply not worth the convenience of custom mail order.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Anna G.
enero 15, 2018
Did not last
PUBLICADO POR:
Anna G.
enero 15, 2018
Color faded quickly. Tried to cancel My Color Plan and system does not have the feature readily available to allow you to do so.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kathy T.
enero 13, 2018
Too dark
PUBLICADO POR:
Kathy T.
enero 13, 2018
It is a nice red color, but still much darker than I desire.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melodee K.
enero 13, 2018
Hair falling out
PUBLICADO POR:
Melodee K.
enero 13, 2018
Since I've been using this product my hair has bee thinning. Now it's falling out. I want to discontinue the product
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melodee - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery
PUBLICADO POR:
Susan B.
enero 13, 2018
So annoyed!!!!!
PUBLICADO POR:
Susan B.
enero 13, 2018
So annoyed. This new packaging is terrible. The top on the bottle of color was so tight neither me or my husband could open it. Rrrrrr.....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we are worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne L.
enero 13, 2018
Great But Faded
PUBLICADO POR:
Yvonne L.
enero 13, 2018
The color was exactly the vibrant shade of red I've been looking for, but within one week it had faded tremendously.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yvonne - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy C.
enero 13, 2018
Bad Batch?
PUBLICADO POR:
Peggy C.
enero 13, 2018
I've been using esalon for about a year, but this time the color didn't seem right going on. Really thick and "greasy" feeling. Could not rinse out no matter how long I let the water run through. I washed again later in the day and still a greasy, heavy feeling. Hate to say, but going to cancel future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peggy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacey G.
enero 12, 2018
Gray
PUBLICADO POR:
Stacey G.
enero 12, 2018
Doesn’t cover gray
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacey - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
lauren S.
enero 12, 2018
Disappointed with this one
PUBLICADO POR:
lauren S.
enero 12, 2018
For whatever reason, when I ordered the two tubes, the color came out closer to brown than the burgundy. Disappointed my NYE pics weren't the color i wanted
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Tara D.
enero 12, 2018
New Order
PUBLICADO POR:
Tara D.
enero 12, 2018
Would have like it less brown and more red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa Y.
enero 12, 2018
Poor coverage
PUBLICADO POR:
Lisa Y.
enero 12, 2018
This first color I bought covered wonderfully but this one did not. The aroma was stronger this time too. I wonder if it was mixed properly. I am willing to try again because the first time was perfect!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Vina G.
enero 12, 2018
Custom Hair Color
PUBLICADO POR:
Vina G.
enero 12, 2018
The custom hair color has a “red” over tone which I do not like. The gray coverage is still not 100%, maybe 85%.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hayley W.
enero 12, 2018
Wrong stickers on contents or a miss with the formula
PUBLICADO POR:
Hayley W.
enero 12, 2018
I asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nina D.
enero 12, 2018
Just Ok
PUBLICADO POR:
Nina D.
enero 12, 2018
My roots don’t look very different than what they did prior to using the esalon kit. They still look brassy and lighter than the rest of my hair. The kit itself was nicely presented and the instructions were easy to follow. However, I was expecting my roots to actually match the rest of my hair better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leonie S.
enero 11, 2018
Jar IMPOSSIBLE to open!
PUBLICADO POR:
Leonie S.
enero 11, 2018
The jar of color was incredibly hard to open!!! It was practically welded shut! Cut my hand trying to open it. It shouldn’t be this hard.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Leonie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey W.
enero 11, 2018
Not vilot
PUBLICADO POR:
Tracey W.
enero 11, 2018
Not violet at all just brown I'm disappointed I wanted purple in my hair not brown
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karla B.
enero 11, 2018
Way too orange.
PUBLICADO POR:
Karla B.
enero 11, 2018
That color combo didn't work for me at all. It was way too orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karla - Thank you for your feedback. We apologize for the disappointing experience you had with our customized color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Catherine Mary M.
enero 11, 2018
Not so bad
PUBLICADO POR:
Catherine Mary M.
enero 11, 2018
Not enough undertone seems flat
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla H.
enero 11, 2018
Color far too light
PUBLICADO POR:
Kayla H.
enero 11, 2018
I submitted photos and still the color they mixed was significantly lighter than my hair color and didn’t match at all ☹️
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caitlyn M.
enero 11, 2018
Great colour, horrible feeling
PUBLICADO POR:
Caitlyn M.
enero 11, 2018
While I love the personalized care I received with my first time the feeling of my hair afterward is not something I care to repeat. I read the instructions four times (because I'm weird like that) before I even approached the products in the box. Then while dying my hair I had the instructions in front of me and read them again before hoping in the shower to rinse off. While in the shower and afterward my hair felt heavy and sticky and as if it were full of mousse that globbed together instead of drying. I only used the products in the box which were extremely hard to open to wash my hair and made sure that all of the excess color was washed out. I haven't even put any product in and it still feels heavy and very unclean. This is not a product that I would repeat using.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
enero 10, 2018
Didn't cover greys
PUBLICADO POR:
.
enero 10, 2018
Did everything to the t and was very disappointed that this permanent colour didn't take
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joyce - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna A.
enero 10, 2018
I have returned it
PUBLICADO POR:
Anna A.
enero 10, 2018
Last one made my hair fall out, lots of bald patches, I have felt so down and self conscious. I would be so grateful if you could stop asking me to review.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Grace S.
enero 9, 2018
Not the color I wanted at all
PUBLICADO POR:
Grace S.
enero 9, 2018
I just colored my hair using my custom color and it really didn't turn out how I wanted it at all. I wanted a copper ginger and it's a brownish auburn color. Very disappointed. It's a nice color, but not at all how I wanted it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Grace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kay C.
enero 9, 2018
Terrible
PUBLICADO POR:
Kay C.
enero 9, 2018
My hair is completely spoilt. I ordered a light blonde and my hair is now ash blonde and looking pinkish.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda W.
enero 9, 2018
1st color
PUBLICADO POR:
Amanda W.
enero 9, 2018
Gorgeous color but it burned my head horribly.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re truly sorry to hear of this experience that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Diane Z.
enero 8, 2018
Didn't cover grays
PUBLICADO POR:
Diane Z.
enero 8, 2018
Unfortunately, this does not fully cover my grays. I purchased this for 3 months hoping it would get better but the dye continues to leave my grays blonde (I am currently brunette).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
STACY B.
enero 8, 2018
Not enough gray coverage
PUBLICADO POR:
STACY B.
enero 8, 2018
Product was handy to get in the mail and it did make my hair feel good, however, it did not give enough coverage on outgrowth and gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Katie S.
enero 8, 2018
Fades quickly
PUBLICADO POR:
Katie S.
enero 8, 2018
I really like the color at first, but it fades quickly and gets very brassy by week 3
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katie - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Sara M.
enero 8, 2018
Opposite of what I needed!
PUBLICADO POR:
Sara M.
enero 8, 2018
So disappointed. I was really looking forward to the medium blonde/cool beige color I thought I had signed up for, but my hair turned out to be really copper-y and WAY to warm. I really wish I hadn't done this at the beginning of the week, as now I am going to be trying to hide my head for the next four days. I hope it can be fixed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah H.
enero 7, 2018
Looked terrible under light
PUBLICADO POR:
Sarah H.
enero 7, 2018
This colour looked fine on when you were in darkness or there was no bright lights. When you go outside in the sunshine or are under artificial lighting it shine a really bright and illuminating orange red colour. If I had wanted red tones I'd have ordered one that colour. Not good if your wanting a natural look.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will email you to get this resolved. We appreciate you reaching out!
PUBLICADO POR:
Phyllis K.
enero 7, 2018
Trouble opening the bottle
PUBLICADO POR:
Phyllis K.
enero 7, 2018
I just recommend your company to a friend. We both got our delivery and did our hair the same night. I went to mix the products and could not open the small bottle. I used a jar opening grip, and finally tried to use a tool to open it and the bottle broke and more than half of the liquid was lost. I spoke to my friend and she had the same issue opening the bottle. I have been using this company for a long time now and was not happy. Since I did not have my product, I had my hair done professionally yesterday.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Phyllis - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about the issue. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Corrine T.
enero 7, 2018
Color was to Red
PUBLICADO POR:
Corrine T.
enero 7, 2018
The last color had to much red in it (look at uploaded pictures). My roots are a lighter red color then the rest of my hair and not enough brown. And yes I only did the roots and not the entire head. Want to adjust my next color order to have more brown and not as much red, and to keep the mahogany color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Corrine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa M.
enero 7, 2018
Not enough gray coverage
PUBLICADO POR:
Melissa M.
enero 7, 2018
I’ve really enjoyed eSalon but when I updated my color, my gray coverage hasn’t been as good. I sent an email and got no response. The last time I mentioned it I was told my coverage would be adjusted but I did not notice any new adjustments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
DeMyra H.
enero 7, 2018
Not at all what I wanted
PUBLICADO POR:
DeMyra H.
enero 7, 2018
I love the fact that the color is custom and it is shipped fairly quick, however the color was way darker than what I expected it to be. It didnt let me pick the honey blonde color I actually wanted and to top it off, it actually changed the texture to my hair. I have very curly hair and after applying the color it actually straightened some of it so it doesnt even curl correctly now. Not sure if I will be purchase again and I dont think this is designed for all hair types.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
DeMyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jayda R.
enero 5, 2018
Disappointed
PUBLICADO POR:
Jayda R.
enero 5, 2018
My color did not do a single thing. My hair looks exactly the same as it did before. I was going for a lighter ashy shade but nothing. If anything it just made my hair feel gross and waxy. This is the least effective at home dye I've ever used.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jayda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jennie L.
enero 5, 2018
Fading fast
PUBLICADO POR:
Jennie L.
enero 5, 2018
I am disappointed that this color was not as advertised. There was no shine. My color was dull and drab. And then it faded within a week. I normally use Féria which always delivers superior shine and vibrant color. I was hoping I could tweak my color a bit by going this route, but only 2 weeks after application, i will be recoloring with Féria. Don’t waste your time or money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer B.
enero 5, 2018
Loved the color but
PUBLICADO POR:
Jennifer B.
enero 5, 2018
I loved the color but within a week it faded. I was disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Angela H.
enero 4, 2018
The color
PUBLICADO POR:
Angela H.
enero 4, 2018
The color I choose turned out way too dark for my liking and washed out me. The product was great and came with very easy how to instructions to go by.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl H.
enero 4, 2018
Waxy, strawlike texture to my hair
PUBLICADO POR:
Cheryl H.
enero 4, 2018
I have been using this product for a few years, and while the color is good, I have noticed lately that my hair feels like straw when I rinse out the color, and has a waxy/oily feel afterwards. I used my own conditioner the last time I colored my hair and had the same problem. I haven't had hair loss as others have reported, but my hair feels so silky and healthy when I have it professionally colored, I don't know that it's worth the savings to use this product any longer.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cheryl - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Colleen Y.
enero 3, 2018
Inconsistent color
PUBLICADO POR:
Colleen Y.
enero 3, 2018
My first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camille L.
enero 3, 2018
Uneven color- waxy residue
PUBLICADO POR:
Camille L.
enero 3, 2018
This product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Camille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jessica P.
enero 3, 2018
Didnt meet my expectations
PUBLICADO POR:
jessica P.
enero 3, 2018
The color ended up darker than what I chose,and I asked for full grey coverage which it didnt do.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie S.
enero 3, 2018
Way too light and gold
PUBLICADO POR:
Valerie S.
enero 3, 2018
not impressed. They did not listen to what I wanted. I asked for dark wiith possible burgundy tones and I received golden.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Valerie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Debra H.
enero 3, 2018
Not happy with the color
PUBLICADO POR:
Debra H.
enero 3, 2018
Not the color I was looking for. I wanted a much lighter color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristin A.
enero 3, 2018
Hair came out orange
PUBLICADO POR:
Kristin A.
enero 3, 2018
Cost me $100 to have it professionally corrected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ana S.
enero 3, 2018
Wrong color
PUBLICADO POR:
ana S.
enero 3, 2018
Still brown not red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MB0416
enero 2, 2018
Can't review - didn't receive it
PUBLICADO POR:
MB0416
enero 2, 2018
Be careful to order when you live in Europe, orders are sent without tracking number. I didn't receive the last two orders so have cancelled my automatic plan.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
MB0416 - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
NICOLE W.
enero 2, 2018
You should be ashamed of yourselves
PUBLICADO POR:
NICOLE W.
enero 2, 2018
This color was about as far from ash as it gets. It was a warm reddish orange: which is exactly what I explicitly stated I did not want. Had to spend over $200 on color correction. This product is a total rip off.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jayne K.
enero 1, 2018
New packaging is faulty
PUBLICADO POR:
Jayne K.
enero 1, 2018
Received and used my hair color kit yesterday. Excited for the new look. However the experience was frustrating. The colorant cap would not open. After several attempts using rubber gloves with no budging, I had wait for my son and husband to get Home to have them to open the cap. It wasn’t easy for my husband either. Delayed my hair color for an hour. Then all is well until I’m washing the color out. The new shampoo and conditioner packettes tear was faulty. I tore off but nothing came out. I’m in the shower totally annoyed bc the inner clear layer was not punctured and wouldn’t release the sh and then same for cd. While the packaging is pretty, it does not work functionally. Terrible experience.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jayne - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tammy R.
enero 1, 2018
Overall
PUBLICADO POR:
Tammy R.
enero 1, 2018
I was excited when the box arrived. I opened it and got cream developer on me. Leaking bottle was not tight. I followed directions (i have self colored for 30 years). I noticed the color turning a dark brown as it developed and was hoping it was not what i thought it was. I do not like or use cool or ash colors of blonde. I prefer light golden with red tones. The outcome; ash blonde with a hint of gold. Ugg. I also felt like it was harsher and stronger than my Lorel. I will be sticking to Lorel.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
bernadette D.
enero 1, 2018
Color didn’t last
PUBLICADO POR:
bernadette D.
enero 1, 2018
This time, the color lasted only a week before the grays came back.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bernadette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody B.
enero 1, 2018
custom hair color
PUBLICADO POR:
Jody B.
enero 1, 2018
I didn't get the gloss so I thought it was a little dull.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
roseanne K.
enero 1, 2018
still not happy with the color
PUBLICADO POR:
roseanne K.
enero 1, 2018
way too red...i want a light brown mixed with a light red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roseanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra G.
enero 1, 2018
No one contacted me as advertised
PUBLICADO POR:
Debra G.
enero 1, 2018
This program advertises they will contact you to tweak the color and ensure customers receive a product that is right for them. That never happened. Not happy
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christy A.
diciembre 31, 2017
Good color
PUBLICADO POR:
Christy A.
diciembre 31, 2017
I don't know why it faded . I think bc I have blonde and dark on roots it's not going to stay in want the I have in my profile. ? How do you change a color if wants to.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy S.
diciembre 30, 2017
Buyer Beware,,
PUBLICADO POR:
Peggy S.
diciembre 30, 2017
Angry that this was an auto shipment that I was not aware of. Buyer Beware
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Peggy - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa R.
diciembre 30, 2017
Quite Disappointing
PUBLICADO POR:
Lisa R.
diciembre 30, 2017
I was keen to try this product but was disappointed that after 6 shampoo's the colour faded. I had hoped for a better length of time. This lasted less time that colour's purchased from a shop.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cali-Maret B.
diciembre 29, 2017
Flat. Different colors
PUBLICADO POR:
Cali-Maret B.
diciembre 29, 2017
I did not like the fact that 1. I only received 2 bottles when i made it clear i had long thick hair, so I did not have enough product to evenly distribute and its not like I could run to a beauty supply shop to match the color since its supposedly "custom made". 2. The 2 bottles I received were two different colors. One for roots one for ends. I did not like this since I color my hair from bottom to top since my ends need more saturation. I also just wanted one color. The color itself was too flat. I wanted a shiny chocolate brown and got a flat dark brown black mix. I also specified I was trying to hide the red in my hair and these colors had a lot of red in them to begin with. While washing out the color it made my hair very coated and took me 5 shampooings for it to feel normal. Overall wasnt satisfied and canceled subscription. The reason I give it two stars is because I did love the packaging and the personal touch, and the price was good, but I've done better mixing color myself from Sally's than this "custom color"
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cali-Maret - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
GBird
diciembre 29, 2017
Color was beautiful but...
PUBLICADO POR:
GBird
diciembre 29, 2017
The color was rich and beautiful but it was simply too dark. I ordered a dark brown but it really came out nearly black. I got asked over and over ‘you dyed it black?!’ I just didn’t feel confident for nearly a month until it began to fade a little. I told esalon and they were eager to address the color mishap but just wanted to let you know to be really specific about your color needs as the dye does start out quite a bit darker than the color ordered.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
GBird - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda S.
diciembre 28, 2017
Just ok
PUBLICADO POR:
Linda S.
diciembre 28, 2017
I used this hair color a couple years ago and loved it. It seemed different this time. The root color was great although all grey didn't cover. The ends ended up way to dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer C.
diciembre 27, 2017
Not quite what I had in mind
PUBLICADO POR:
Jennifer C.
diciembre 27, 2017
The color wasn’t bad, but I was hoping for more red. I honestly couldn’t tell a difference between the original color and the new formula.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tawshawni B.
diciembre 27, 2017
Not good
PUBLICADO POR:
Tawshawni B.
diciembre 27, 2017
The last two times I used it it was very greasy and clogged my drain hated that feeling washing it out of my hair felt like wax thick in my hair had to wash it 3times also last batch my roots we're way lighter than my normal hair had to by dye from store to fix it
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tawshawni - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Morgan H.
diciembre 27, 2017
Okay.
PUBLICADO POR:
Morgan H.
diciembre 27, 2017
I followed instructions completely and was super excited about it but it left my hair really greasy, the dye would not wash out for about three days and it turned super greasy and just nothing like what i imagined it would be. After 4 days the color has almost washed out and even though it was semi permanent dye i expected it to last much longer. I'm happy i gave you guys a chance though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Morgan - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Heather B.
diciembre 27, 2017
Still not right on but it will work
PUBLICADO POR:
Heather B.
diciembre 27, 2017
I guess its hard to judge from a photo. It still isn't quite right but credit for trying.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine S.
diciembre 26, 2017
Hair color not desired
PUBLICADO POR:
Christine S.
diciembre 26, 2017
The hair color I received was nearly black in color. I asked the stylist for a brown color that looked more natural. What I got was a head full of red black color that faded to a dark red. I specifically wrote a note to my stylist, and it was ignored. When I received a color (free of charge) to correct the first mess up, the color was exactly the same and just darkened my hair yet again.
Since, I’ve had my hair corrected by a local stylist where I spent over $200 correcting what this company did. I’ll never recommend this company to anyone. The stylist was appalled by the results as well as she fingered through my hair trying to decide how to correct. She reviewed the color numbers that the eSalon stylist chose, informing me that the color was so dark it was almost identified as black.
It seems that the stylists here do not listen to their clients nor do they correct their mistakes.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debra T.
diciembre 26, 2017
New color
PUBLICADO POR:
Debra T.
diciembre 26, 2017
The new color you sent me was a dark blonde and didn't match the light blonde the rest of my hair is. Plus it still doesn't cover my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan W.
diciembre 26, 2017
Didn’t like my color
PUBLICADO POR:
Susan W.
diciembre 26, 2017
1st time it was way too ter 2nd time my mom saiid still way to red your not going to like it and I didn’t
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with your reformulated hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandy L.
diciembre 26, 2017
Color
PUBLICADO POR:
Sandy L.
diciembre 26, 2017
It was a lot darker this time please check the formula.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
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