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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer O.
mayo 30, 2020
Disappointed
PUBLICADO POR:
Jennifer O.
mayo 30, 2020
I followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer B.
mayo 30, 2020
not what I expected
PUBLICADO POR:
Jennifer B.
mayo 30, 2020
I had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rebecca C.
mayo 30, 2020
20 long days
PUBLICADO POR:
Rebecca C.
mayo 30, 2020
I really really want to like this.
BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alisha D.
mayo 30, 2020
Poor Color with harsh chemicals
PUBLICADO POR:
Alisha D.
mayo 30, 2020
The color is too dark and the chemicals made my eyes burns. I will not purchase this again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Alisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals
PUBLICADO POR:
Nida F.
mayo 30, 2020
Fades after 3 washes
PUBLICADO POR:
Nida F.
mayo 30, 2020
My color was different on the roots and different at the ends also it was bit darker then I expected.
Worst part it faded after 3 washes and my highlights color is showing again. I m very disappointed this time.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nida - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Gudrun G.
mayo 29, 2020
Keine Lieferung erhalten
PUBLICADO POR:
Gudrun G.
mayo 29, 2020
Unglaublich, Lieferung nicht angekommen jetzt Klarna Rechnung 100€
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gudrun G. - Vielen Dank für Ihr Feedback. Ich bedauere sehr, dass Ihre Bestellung spät bei Ihnen eingetroffen ist. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Michele N.
mayo 29, 2020
Couleur
PUBLICADO POR:
Michele N.
mayo 29, 2020
La couleur ne correspond pas du tout à ce que je souhaitais.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michele N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Sharron C.
mayo 29, 2020
Color was alll wrong
PUBLICADO POR:
Sharron C.
mayo 29, 2020
I ordered what I thought was a medium blonde. The color was too dark. It has faded to a brassy red blonde. It looks terrible. The roots are white and the girl that cuts my hair said it was a "mess". It has dried out the ends and they are splitting. She cut about 2 inches off the length. She said she would have to strip the color before she could get a color that would work. I know this will further damage my hair. I need help. I have not cancelled the order just put date off. HELP!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharron- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane R
mayo 29, 2020
Don’t order if you are in Canada
PUBLICADO POR:
Diane R
mayo 29, 2020
The company ships from California, so after a month I’m still waiting for the first shipment and they are about to charge me for the next one. It costs money to cancel and it’s not easy to do. Their website tries to trick you into continuing. Don’t make the mistake I did.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn G.
mayo 29, 2020
Bad communication to staff
PUBLICADO POR:
Carolyn G.
mayo 29, 2020
I have sent 2 emails to you to cancel my order only to get an email today that my order has shipped.
I do not want a temporary color, which you are sending me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa J.
mayo 29, 2020
Gray came through slightly
PUBLICADO POR:
Lisa J.
mayo 29, 2020
I'm not sure what happened I'm not sure if the chemistry of the mix wasn't strong enough for a lot of gray hair? Or I didn't leave it on long enough. Either way my color was suppose to be a dark dark brown now it's an Auburn with the Gray coming through
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen F.
mayo 29, 2020
Not my color
PUBLICADO POR:
Karen F.
mayo 29, 2020
I've tried twice now, my color turns out darker than I want. It's probably operator error, so I will go back to the salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
NAN5
mayo 29, 2020
Feels great!
PUBLICADO POR:
NAN5
mayo 29, 2020
I loved how creamy it was, but I need more gray coverage and the color needed to have less brown in it.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sharon - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Janet V.
mayo 29, 2020
My colorist messed up my color
PUBLICADO POR:
Janet V.
mayo 29, 2020
Long story short, I ended up with brown roots and orange-pinkish ends. I looked like Johnny Depp in Alice in Wonderland. I had to have my long hair chopped off to fix it. I have since closed my account and will be using a different company from now on.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica T.
mayo 29, 2020
Great shine but more red than before and gray only gone for a week
PUBLICADO POR:
Jessica T.
mayo 29, 2020
I tried to get an ash color to remove the red from my hair. I also wanted to cover the gray. The color was more red and the gray only stayed covered for about a week. Definitely gave a good shine though
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria R.
mayo 29, 2020
The color turned out a dark red
PUBLICADO POR:
Maria R.
mayo 29, 2020
When I selected the color I wanted I asked for Violet Tones. Then I selected Violet 6.25 which came as Light Brown (Pearl Mahogany). After I colored my hair following every instruction including time down to the minute, my hair came out dark red. I did not want my hair red. I wanted light brown hair with violet(purple) undertones. I have light skin with pink undertones, so the red hair color makes my skin look very flush all the time.
I even purchased the website suggested Tint Rinse color purple, so that I could maintain the purple undertones. I have not used Tint Rinse yet I'm scared or what it would due to the red color.
I still gave the Custom Color Set 2 stars not based on the color I recieved, but on the ease of use and it did cover the few grey hairs I had very well.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.
PUBLICADO POR:
Sabrina S.
mayo 29, 2020
War zu dunkel
PUBLICADO POR:
Sabrina S.
mayo 29, 2020
Leider war die Farbe zu dunkel für mich
Viel zu schwarz und überhaupt kein braun zu sehen. Hatte mir die Farbe anders vorgestellt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabrina S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Christine K.
mayo 29, 2020
zu hell
PUBLICADO POR:
Christine K.
mayo 29, 2020
Leider habe ich mir die Farbe dunkler vorgestellt.Die Anwendung fand ich auch schwierig ,vor allem das Abteilen der Haare .Mit einer 2. Person ,wäre es einfacher gewesen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sophie J.
mayo 29, 2020
Couleur
PUBLICADO POR:
Sophie J.
mayo 29, 2020
Pas reçus la couleur commander
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sophie J. - Merci de nous avoir contactés ! Nous sommes désolés d’apprendre que votre commande eSalon ne soit toujours pas arrivée chez vous. Nous vous avons envoyé un e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails.
PUBLICADO POR:
Carrie P.
mayo 29, 2020
Just ok
PUBLICADO POR:
Carrie P.
mayo 29, 2020
I was not a fan of the color. It was too coppery. That could have been my fault though. Also, the product did not cover my gray hair hair well.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carrie - We’re very sorry to hear that you were so disappointed with your custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sylvea E.
mayo 29, 2020
Caused my scalp to breakout
PUBLICADO POR:
Sylvea E.
mayo 29, 2020
Would not purchase again. I’ve colored my hair for years without problems. This product caused my scalp to breakout
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sylvea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Theresa G.
mayo 29, 2020
This fried my hair
PUBLICADO POR:
Theresa G.
mayo 29, 2020
My scalp burns and my silky hair is now course and fried. I will not be reordering anytime soon. Not happy at all with the color.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kreh
mayo 29, 2020
Does NOT cover grey hair
PUBLICADO POR:
Kreh
mayo 29, 2020
My "perfect" color, dark blond, gave my hair red tones, not dark blond and did not color any of the grey hair. Now I actually see grey MORE defined! Do NOT order hair color from eSalon!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Tonya P.
mayo 29, 2020
Bad dye
PUBLICADO POR:
Tonya P.
mayo 29, 2020
I just dyed my hair a month ago. Color has faded out so all my grey is showing again. Dyes I bought at Sally's lasted way longer and made my hair shiny. This dye did not. I won't be buying again. I don't recommend this dye at all
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Tonya - We’re very sorry to hear that you were so disappointed with your Custom Color experience-- and we appreciate your candor. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBLICADO POR:
céline L.
mayo 29, 2020
à moitié satisfaite
PUBLICADO POR:
céline L.
mayo 29, 2020
Je souhaitais éclaircir ma couleur puisqu'à la base je suis brune et je souhaitais devenir châtain tout en couvrant mes cheveux blancs. La couverture cheveux blancs a bien fonctionné mais par contre mes racines sont devenues châtains et mes longueurs et pointes sont restées brunes, donc grande déception et surtout grande démarcation entre les deux couleurs, J'espère que vous aurez un geste commercial pour la prochaine commande puisque vous indiquez 100% satisfait.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
céline L. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Denise D.
mayo 29, 2020
still havent received it
PUBLICADO POR:
Denise D.
mayo 29, 2020
I ordered my colour over a month ago and its May 28th and I still havent received my hair colour although it was charged to my credit card. Please reverse these charges. Thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We’re truly sorry for your recent experience with us. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia H.
mayo 29, 2020
Color Didn’t Last
PUBLICADO POR:
Patricia H.
mayo 29, 2020
It’s been about 3 weeks since I colored my hair, and the color has faded to a rusty color. Back to my hair dresser
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cornelia B.
mayo 29, 2020
Color is good, hair loss is not
PUBLICADO POR:
Cornelia B.
mayo 29, 2020
Color match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cornelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Tulay D.
mayo 29, 2020
contente de ma couleur
PUBLICADO POR:
Tulay D.
mayo 29, 2020
Très contente de ma couleur qui brille sauf que c est pas très noir bleuté
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tulay D. - Merci beaucoup pour votre commentaire ! Nous serions ravis de voir avec vous les petits arrangements à faire. Nous vous avons contactés par email afin de pouvoir en discuter.
PUBLICADO POR:
Tricia
mayo 29, 2020
Washes out extremely fast
PUBLICADO POR:
Tricia
mayo 29, 2020
First of all when I did my color profile I said I wanted permanent and when I recieved my order I was given demi permanent. When I dyed my hair I followed the directions to a T. I actually left the the dye on a couple extra minutes. After two weeks which is about 7 washes the color has faded dramatically. I even bought the tint rinse to help keep the color and use it with every wash when it only recommends twice a week and it apparently hasn't helped at all. I'll give it one more chance. I'll update my review if anything changes.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ariel A.
mayo 29, 2020
Way too dark
PUBLICADO POR:
Ariel A.
mayo 29, 2020
This came out nothing like the color swatch picture. Really hard for redheads to find a shade, I have golden strawberry blonde naturally and wanted a little more vibrant red. I'm now a brunette with a garnish red tint. So disappointed. Why do reds have to be classified into a blonde or brunette category? That should have been my first clue. Wont be ordering again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ariel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shannon S.
mayo 29, 2020
Good Color but Terrible Smell
PUBLICADO POR:
Shannon S.
mayo 29, 2020
Great gray coverage. Color was what I was looking for. Directions were easy to follow. My hair is shiny and looks good. The chemical odor was so bad though. I couldn’t take the smell even with a window open.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shannon - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anne E.
mayo 29, 2020
Wanted Brown, got red
PUBLICADO POR:
Anne E.
mayo 29, 2020
I was happy that my grave routes were covered. But my hair is Brown with red undertones. Now it is red with Brown undertones. Thankfully, I have not been out in public often due to the virus. It did Make my hair very soft and conditioned. I will say you can tell where my Gray roots were and it did not blend the new colors at all. Ifeel like i have two lines on other side of my head. It probably would have been a great deal happier if I used the root color on my whole head instead of the color which contained no brown. Low cost, grey was gone, wong color. They even changed color based On a photo I sent which I thought was a great touch but it still turned out the wrong color. If there is an option to actually speak to a person that may help.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anne Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan J.
mayo 29, 2020
Meh
PUBLICADO POR:
Megan J.
mayo 29, 2020
It covered my grey and my roots, but had an orange tint that explicitly said I wanted no part of.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin S.
mayo 28, 2020
Thank goodness it’s quarantine.
PUBLICADO POR:
Robin S.
mayo 28, 2020
I dyed my hair last night. When drying it looked like I had faded pink highlights. Went into different lighting and it looked much better. This morning, I find some of the color has faded a bit, but am catching the red tones. It makes my hair color look fake. I applied according to the instructions, but still see grey. I was so excited to dye my hair at home with salon quality products since our salons are still closed here in WA. Guess I will try elsewhere.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Robin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
E Y.
mayo 28, 2020
customer service?
PUBLICADO POR:
E Y.
mayo 28, 2020
I tested hair strands but had a problem with the hair dye not depositing any color on my hair at all, despite following directions. I contacted customer service but the replies took an average of one week each, which can be understandable during these times but I was eventually ignored and have not gotten a reply for 5 weeks. I would've liked to say the product worked but customer service is not responsive at all.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
E Yee- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sophia K.
mayo 28, 2020
Farbe ist nicht gut!
PUBLICADO POR:
Sophia K.
mayo 28, 2020
Ich habe eine dunkelbraun bestellt. Ich habe aber rote Haare, beschrieben war ein roter Schimmer! Unter Mahagoni stelle ich mir auch etwas völlig anderes vor.
Die Abdeckung ist sehr gut. Aber mit der Farbe bin ich überhaupt nicht einverstanden.
Ich möchte keine weiteren Lieferungen bekommen!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sophia K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
coco M.
mayo 28, 2020
Grauabdeckung nicht erfüllt
PUBLICADO POR:
coco M.
mayo 28, 2020
leider habe ich nach der Farbanwendung eher einen einen farblich erkennbaren Balken im Scheitelbereich und die Grauabdeckung ist nicht 100% erfolgt
muss erneut drüber färben und warte mal auf das Versprechen, bei Nichtzufriedenheit Geld zurück bzw. eine neue Farbe ausprobieren zu dürfen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
coco M. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Sophia S.
mayo 28, 2020
Viel zu Rot
PUBLICADO POR:
Sophia S.
mayo 28, 2020
Ich habe Mittelblond (Perl-Kupfer) bestellt, mit einem - wie ich dachte - leichten Rotstich. Leider wurden meine Haare komplett rot. Ich habe mir hier wirklich etwas anderes erwartet. Mit Mittelblond hat das nichts zu tun. Eher eine Mischung aus Pumuckel und Sansa Stark. Man muss sagen, dass die Verpackung wirklich super gemacht ist, das Auftragen super easy ist und das Ergennis eine gleichmäßige, leuchtende Farbe ist. Nur leider nicht in dem Ton, den ich wollte. Leider nicht nochmal.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sophia S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kelley C.
mayo 28, 2020
Too thick, new formula is awful
PUBLICADO POR:
Kelley C.
mayo 28, 2020
You announced a new thicker creamier formula and today is my first application with it. I found it so thick it doesn't want to come out of the bottle. How is this helpful for a roots only application? Seriously, I'd have been better off mixing it in a bowl and spooning into my roots. Why would you change? Home coloring is messy enough but having to shake the bottle down (even when keeping upside down) and having just air burp out spots of formula is even messier than a thinner mix. I'll be cancelling by subscription. too bad because I like the color, coverage and it lasted longer than drug store colors.
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.
Respuesta de nuestros expertos
Kelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie F.
mayo 28, 2020
Haare orange und Kundenservice nicht existent
PUBLICADO POR:
Valerie F.
mayo 28, 2020
Der Titel fasst eigtl alles sehr schön zusammen.
Meine Haare haben einen sehr unschönen Orangeton bekommen (sollten eigtl blond werden).
Das kann mal passieren.. ich ging davon aus, dass das zu reparieren ist, esalon mit solchen unerwünschten Ergebnissen Erfahrung hat und mir schnellstmöglich geholfen wird.
Nun habe ich diesbezüglich 2 Nachrichten an esalon geschickt und auch nach über einer Woche keine Antwort erhalten.
Kundenservice sieht anders aus.
Ich bin mal gespannt was bei meinem Friseurtermin auf mich zu kommt.
So kann es auf jeden Fall nicht bleiben.
Ich werde sogar von Kunden darauf angesprochen was denn mit meinen Haaren passiert ist.
Dankeschön.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Valerie F. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lydia R.
mayo 28, 2020
no good
PUBLICADO POR:
Lydia R.
mayo 28, 2020
your color damage my hair i do not want your service any more
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anoushka M.
mayo 28, 2020
Awful
PUBLICADO POR:
Anoushka M.
mayo 28, 2020
I ordered medium red brown hair colour with grey coverage. My hair is now pinkish red at the top and dark brown at the bottom. I cannot leave the house. Back to my normal box colour, an expensive lesson learned.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Anoushka- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kim E.
mayo 28, 2020
Colour
PUBLICADO POR:
Kim E.
mayo 28, 2020
Am not not happy with the colour it has given me.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gertrud Elisabeth W.
mayo 28, 2020
Handhabung zu kompliziert
PUBLICADO POR:
Gertrud Elisabeth W.
mayo 28, 2020
Handhabung zu kompliziert und für über Schulterlange Haare zu wenig Mittel.
Möchte kein ABO. Ich kaufe wenn ich brauche, und außerdem zu teuer. Die 10 Euro beim ersten mal nur Lockangebot
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gertrud Elisabeth W. - Vielen Dank für Ihr Feedback. Es tut mir sehr leid für das Missverständnis. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gwen S.
mayo 28, 2020
Wrong colour. Terrible service
PUBLICADO POR:
Gwen S.
mayo 28, 2020
This was my first time to use esalon and I was nervous but excited. I ended up just being disappointed.
I did have blonde highlights with long roots due to lock down. I ordered a blonde full head colour. I recieved a kit only for my roots that ended up being dark brown.
I emailed customer services and after 6 days I have had no response.
I will unfortunately be cancelling my subscription
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gwen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Norma S.
mayo 28, 2020
So disappointed
PUBLICADO POR:
Norma S.
mayo 28, 2020
First let me say, I am a trained stylist. I just wanted to give this product a try. I took the "quiz" and stated I have very resistant gray. I also mentioned it on the comments. I even sent pictures. The color recommended by the stylist did not cover my gray and did not match my hair. My roots are way lighter than my hair shaft. I followed the instructions exactly. I wish I could upload a picture here.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Norma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura T.
mayo 28, 2020
Poor service and colour
PUBLICADO POR:
Laura T.
mayo 28, 2020
I ordered dark blonde and the colour I have is dark chocolate brown. I also contacted twice to check the colour I picked matched my picture For roots. No response on both occasions. It’s a real shame as I like the videos and helpful tips. Just didn’t experience any custom made service
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Laura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
julie M.
mayo 28, 2020
NOT ASH AT ALL
PUBLICADO POR:
julie M.
mayo 28, 2020
I just colored my roots with dark ash blonde. IT CAME OUT RED. unbelievable! I am so disappointed I can't even express how upset I am . I HATE red in my hair and my roots are now all red. NEVER BUY THIS IF YOU WANT ASH BLONDE.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie F.
mayo 28, 2020
Too much expectation
PUBLICADO POR:
Julie F.
mayo 28, 2020
Roots colour was fab but second mid length one was awful, my.hair doesn't match. 😢
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Alison H.
mayo 28, 2020
Dull
PUBLICADO POR:
Alison H.
mayo 28, 2020
Not a fan. Dull colour and wish I hadn’t done it
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lora H.
mayo 28, 2020
Color too dark
PUBLICADO POR:
Lora H.
mayo 28, 2020
Got medium brown. Wanted light brown E-salon will redo color and admitted to a mistake
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lora- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shalon R.
mayo 28, 2020
DID not like the color at all
PUBLICADO POR:
Shalon R.
mayo 28, 2020
I didn't like the red hair color at all. I was looking for a light blonde color, I tried the red anyway and was very disappointed the way it turned out, it frizzed my hair as well
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Shalon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Gina C.
mayo 28, 2020
No better than the box from the store
PUBLICADO POR:
Gina C.
mayo 28, 2020
Color seems the same, but this is more expensive and you have to wait for it to be shipped to you. I'll just go and buy a box at the store.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Barbara M.
mayo 28, 2020
disappionted
PUBLICADO POR:
Barbara M.
mayo 28, 2020
color much darker then i would like
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Barabara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Bianca G.
mayo 28, 2020
Meh
PUBLICADO POR:
Bianca G.
mayo 28, 2020
I just didn't like the color. It wasn't what I was expecting. That's why I cancelled my plan. The color was like very mousy. My hair looked dry not shiny.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Bianca- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zona M.
mayo 28, 2020
3rd try is still NOT Correct!
PUBLICADO POR:
Zona M.
mayo 28, 2020
I have discussed my color preference, sent pictures and my color is still not rght. It is darker each time! I would like to cancel my subscription.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Zona- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Michele S.
mayo 27, 2020
Love the color but...
PUBLICADO POR:
Michele S.
mayo 27, 2020
I love the color and would like to try other products but they have been "out of stock" for months & months. I contact them every month for an ETA on "out of stock" products but so far nothing. Colored hair needs protection so better to use a different brand product outside of esalon than no product at all, right?
Updated review May 27th 2020
I still love the color but recently had to buy a color from the grocery store because May 5th order was lost in the mail and replacement is "suppose" to be delivered today. 22 days! Very disappointed esalon couldn't send me a rush replacement. My suggestion is to always have a backup color on hand for emergencies. This is the 3rd time I have had a very late shipment that caused me to have to use a grocery store color. Hopeful my May color will arrive in May.
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PUBLICADO POR:
Kathleen C.
mayo 27, 2020
I've some grays that seem resistant to color!
PUBLICADO POR:
Kathleen C.
mayo 27, 2020
So, there are quite a few grays that are resistant to color. Also, the color could be a touch darker. My hair does oxidize quickly and seems to get brassy.
I do appreciate the product & would like to continue.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Frauke B.
mayo 27, 2020
Schlechter Kundenservice
PUBLICADO POR:
Frauke B.
mayo 27, 2020
Deckhaar total orange ...
Unmögliche Farbe!!!
Mittelblind mit Kupfer wurde bestellt.
Ansatzfarbe total ok.
Grauabdeckung gut!
Leider keine Rückmeldung oder Garantie 🤷♀️
Schlechter Kundenservice
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Frauke B. - Vielen Dank für Ihr Feedback. Wir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten und hoffen, dass Sie uns die Möglichkeit geben, es wiedergutzumachen. Wir würden uns über Verbesserungsvorschläge sehr freuen. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle – das garantieren wir. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Erin M.
mayo 27, 2020
Mehh
PUBLICADO POR:
Erin M.
mayo 27, 2020
It was a great presentation with really cute packaging. Easy to follow instructions and for the most part painless. Unfortunately 3 weeks later it’s really brassy and so much lighter around my hairline. It looked great the first week but it started losing its luster quickly after. It may be my fault and I might’ve ordered the wrong color for my hair. I’m not a professional and I’ll admit I was a bit overwhelmed at choosing the color I needed. I’m going to hold off before ordering again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
JDag
mayo 27, 2020
Didn't work for me
PUBLICADO POR:
JDag
mayo 27, 2020
Did not have the color results I chose. Followed directions explicitly, but noticed no real difference/improvement in color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
JDag - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Briana O.
mayo 27, 2020
Upset
PUBLICADO POR:
Briana O.
mayo 27, 2020
I accidentally ordered just a root touch up. I called 2 days later and spoke to two different people. They said they would send me another bottle with my order since it hasn’t shipped out. I waited 3 weeks for it to finally ship out to find out just the root touch up was sent. I refuse to wait another 3-4 weeks for it.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Briana - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle S.
mayo 27, 2020
Damaging
PUBLICADO POR:
Michelle S.
mayo 27, 2020
The color was fine but the ammonia about choked me to death plus caused hair breakage.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Margaret M.
mayo 27, 2020
Color Didn't Match-- Would not recommend this product based on the experience
PUBLICADO POR:
Margaret M.
mayo 27, 2020
The color provided didn't match my hair and turned it red. I emailed eSalon regarding this and was informed it would never match because I have highlights. eSalon should screen those potential customers to give them warning of this. The team member then said he would ship an ash to me to take the red out and cancel my subscription. It never came. Instead, I received a second of the color set and clearly my subscription wasn't canceled.
This was an upsetting and disastrous experience.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Margaret -Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joanne K.
mayo 27, 2020
Washed out in a week
PUBLICADO POR:
Joanne K.
mayo 27, 2020
The dye did not last, gray was showing in a week. Giving it one more try.
Also took over2 1/2 weeks to get here, not esalon’s fault.Shipped in reasonable period after placing order but for some reason went to the opposite coast before doubling back.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Joanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane T.
mayo 27, 2020
Issue with roots
PUBLICADO POR:
Diane T.
mayo 27, 2020
My roots did not color well, Grey's right at the roots and inch out it was reddish brown starting to turn lighter after a week.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda M.
mayo 27, 2020
1st time user
PUBLICADO POR:
Linda M.
mayo 27, 2020
I was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie S.
mayo 27, 2020
color too dark
PUBLICADO POR:
Stephanie S.
mayo 27, 2020
The color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura G.
mayo 27, 2020
Disappointed
PUBLICADO POR:
Laura G.
mayo 27, 2020
Quite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true.
I don’t see myself using this again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laura - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annett D
mayo 27, 2020
Keine Antwort
PUBLICADO POR:
Annett D
mayo 27, 2020
Meine Farbe war ok aber ich hätte sie anpassen wollen via Email oder Telefon . Leider hat sich keiner zurück gemeldet. Enttäuschend.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Annett D. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nicola G.
mayo 27, 2020
Ruined my hair
PUBLICADO POR:
Nicola G.
mayo 27, 2020
This is perfect if you want you hair to become a dry, horrible mess.
Before using this my hair was strong, gloss and in excellent condition.
Used the dye as per the instructions, my hair is now dry, brittle and lifeless
It looks awful, wish i had never used for brought this product.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
elizabeth M.
mayo 27, 2020
very red brassy color very disappointed
PUBLICADO POR:
elizabeth M.
mayo 27, 2020
1 star did not like
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karla V.
mayo 27, 2020
hair turned bright orange
PUBLICADO POR:
Karla V.
mayo 27, 2020
i asked for a brightened up blonde and got dark orange roots!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karla- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer N.
mayo 27, 2020
Not the color I ordered.
PUBLICADO POR:
Jennifer N.
mayo 27, 2020
Although it covers the red that I was not liking. It is way darker than the dark blonde that I was going for. I had talked to my colorist before the order went through and she said that she was going to make it a more of a light brown. My hair is still darker than that. The bottle of my personal color even said dark blonde. I am sad. The color is nice but not the color I was wanting or that was talked about..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Toni R.
mayo 27, 2020
No gray coverage
PUBLICADO POR:
Toni R.
mayo 27, 2020
I gave a 2 star since this brand did not cover any of my gray roots. My hair takes color well. Very disappointed ESalon did not tell me it did not cover gray. No response to my pictures. Although, My hair does feel great due to the color product they use. Don’t Buy if you have any GRAY!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Toni- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane G.
mayo 27, 2020
Allergic reaction
PUBLICADO POR:
Diane G.
mayo 27, 2020
skin at the back of my neck broke out and tops of ears.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ina D.
mayo 27, 2020
too dark and I'm having trouble contacting you
PUBLICADO POR:
Ina D.
mayo 27, 2020
This turned out too dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jeri F.
mayo 27, 2020
Not Great
PUBLICADO POR:
Jeri F.
mayo 27, 2020
Trying to cancel my account and having trouble. Will have to go to my bank and get a stop payment order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katherine Z.
mayo 27, 2020
Color too dark
PUBLICADO POR:
Katherine Z.
mayo 27, 2020
Unfortunately the color was too dark so I was a bit disappointed. It was easy to use and everything I needed was included in the kit.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Janita P.
mayo 26, 2020
Not for me
PUBLICADO POR:
Janita P.
mayo 26, 2020
I want my hair very blonde and I found out that it has to b done differently to achieve that.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Janita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
nancy C.
mayo 26, 2020
Was ok
PUBLICADO POR:
nancy C.
mayo 26, 2020
I didn't like my color it was to brown. I don't want my hair brown that's my natural color I wanted my hair an orange auburn like Reba MacIntyre
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara K.
mayo 26, 2020
Disappointed
PUBLICADO POR:
Barbara K.
mayo 26, 2020
Did not work for me
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa E.
mayo 26, 2020
Does not cover gray and does not last!
PUBLICADO POR:
Melissa E.
mayo 26, 2020
Sad that I spent $27 on nothing. The color lasted one week. All my gray is back. I have colored my hair at home for years and this is the worst. Does not last. Will never buy again. Over the counter is way better and cheaper. Very unhappy with this product. Not worth it at all.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheri W.
mayo 26, 2020
Color
PUBLICADO POR:
Sheri W.
mayo 26, 2020
I does not seem to be covering well. I thought when I had 6 inches taken off my hair, it would do better, but it did not. I am going to give it a 3rd try.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathryn C.
mayo 26, 2020
DISAPPOINTED
PUBLICADO POR:
Kathryn C.
mayo 26, 2020
I found the color to be messy from start to finish. I have been coloring my hair at home for years and have been using the "over the counter" brand for many years and have never encountered hair color being as messy as this was. I followed instructions from start to finish. When rinsing color out, color stained my hands, fingernails, and ran all down my face into my eyes burning my eyes and making them red. The color that was achieved was too dark and not what I wanted the outcome to be.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Rocio R.
mayo 26, 2020
awesome
PUBLICADO POR:
Rocio R.
mayo 26, 2020
I like the color but prefer less gold more natural the color I pick
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rocio - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth C.
mayo 26, 2020
Watch out..Terrible customer service
PUBLICADO POR:
Elizabeth C.
mayo 26, 2020
Website very hard to use. I did not realize this was AUTOMATIC refill program and they just sent another package. The website doesn’t even have a phone number for CANCELLATION.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca S.
mayo 26, 2020
Color wasn't what I asked for...
PUBLICADO POR:
Rebecca S.
mayo 26, 2020
The positives:
- The color was gentle on my hair
- The smell was not too toxic
- I really enjoyed the conditioner they sent
- The ultimate color was nice
The negatives:
- I indicated desiring a shade that was about a level to a level and a half higher than my natural color (I had virgin hair), and this color, if anything, DARKENED my hair
- This will not be easy to fix sans bleach as color doesn't lift color...
- I'm waiting to see what my reformulation is, but they already charged me for it...
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Allison H.
mayo 26, 2020
Roots came out way too dark
PUBLICADO POR:
Allison H.
mayo 26, 2020
Color came out way too dark , more like a reddish dark brown instead of the color I picked (dark blonde copper), even after uploading tons of pictures of my hair and what I was looking for. And this is after asking for adjustments twice!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Allison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Traci B.
mayo 26, 2020
Too Dark
PUBLICADO POR:
Traci B.
mayo 26, 2020
I asked for the color not to turn my hair orange or reddish and to be dark blond. What I got did turn my hair orangish red and it was much darker than I asked for. The process was easy and at least my hair is all one color now but not the color I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Traci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Claudia L.
mayo 26, 2020
Did not cover my grays
PUBLICADO POR:
Claudia L.
mayo 26, 2020
Did not color my grays or anything for that matter. Dissapointed!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dana P.
mayo 26, 2020
Color
PUBLICADO POR:
Dana P.
mayo 26, 2020
2nd time using salon color did not do anything 2 my grey hair. 1st time was great this time terrible
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Dana -We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nadine L.
mayo 25, 2020
Couleur
PUBLICADO POR:
Nadine L.
mayo 25, 2020
Couleur beaucoup plus foncée que prévu mais coffret très très bien pensé avec tout ce qu’il faut (2paires de gants, instructions, peigne, crème, lingette, shampooing, après shampooing, 2 flacons pour cheveux longs). Le tout pour seulement 10€ grâce à la promotion.La couleur ne pique pas et ne démange pas même si elle sent assez fort. Quantité suffisante de produit pour mes cheveux très longs. Même si je n’ai pas obtenu la couleur désirée c’est une belle couleur quand même. Je n’annule pas mon abonnement et vois pour ajuster la couleur. Merci à l’equipe.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nadine - Merci pour votre retour. Nous serons ravis de modifier votre couleur, afin qu'elle soit parfaite pour vous ! En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification de la couleur. N'hésitez pas à revenir vers nous si besoin
PUBLICADO POR:
Helen C.
mayo 25, 2020
Not enough product for longer hair.
PUBLICADO POR:
Helen C.
mayo 25, 2020
I always struggle with covering my grey hair especially at the front of my hair. I am having to use 2 boxes combined to get great coverage.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Helen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Xenia L.
mayo 25, 2020
Qualität gut, Farbton nicht getroffen
PUBLICADO POR:
Xenia L.
mayo 25, 2020
Bis auf den Farbton war alles prima. Der Farbton war leider nicht so strahlend und kräftig wie ich ihn mir gewünscht habe.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Xenia L. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kelly G.
mayo 25, 2020
Nice, but faded quickly
PUBLICADO POR:
Kelly G.
mayo 25, 2020
It was a lovely package and easy to use. I especially liked the separated roots application, although this did mean there was a lot of waste product. After the colour was done it looked great, but very quickly my grey hair were visible and after a couple of weeks the colour has totally faded. I do use a colour protection shampoo and conditioner and only wash my hair a couple of times per week so I did not expect it to fade so quickly. That said, I have adapted the shade and I'm going to give it another try as it was so nice and easy to use.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kelly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ann R.
mayo 25, 2020
A little too dark
PUBLICADO POR:
Ann R.
mayo 25, 2020
I love the ease of use, but this time it seemed a shade too dark. Can you lighten it 1/2 to 1 shade? Thank you.
Ann
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Catherine D.
mayo 25, 2020
Disappointed!
PUBLICADO POR:
Catherine D.
mayo 25, 2020
I was very disappointed with this delivery. It seems the color was off. It did not cover my grey hairs and the color turned out very dark.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
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