I've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kate D.
marzo 28, 2023
Color was perfect
PUBLICADO POR:
Kate D.
marzo 28, 2023
The color was great but I find my hair is very dry after using this color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Adeline D.
marzo 28, 2023
Arnaque
PUBLICADO POR:
Adeline D.
marzo 28, 2023
Jamais reçu depuis presque deux mois et toujours aucun remboursement. Arnaque.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Adeline D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Il s'agit d'une situation inhabituelle et nous souhaitons vous aider. Nous allons vous contacter par email pour plus d'information.
PUBLICADO POR:
Heather Y.
marzo 28, 2023
Still have grays
PUBLICADO POR:
Heather Y.
marzo 28, 2023
Product didn’t cover any grays, my roots look awful.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
zahra Z.
marzo 28, 2023
It didn’t coloured my hair completely
PUBLICADO POR:
zahra Z.
marzo 28, 2023
I have had sent my hair picture but I received very dark brown and I am not happy abut
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne-Sophie A.
marzo 27, 2023
Mécontente 😡
PUBLICADO POR:
Anne-Sophie A.
marzo 27, 2023
La couleur que vous m’avez préparé est catastrophique j’ai dû aller chez le coiffeur en catastrophe car je me suis retrouvé rousse alors que je suis blonde !
Une mauvaise expérience malheureusement !
Anne-Sophie
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne-Sophie A. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de vous aider et vous envoyer les prochaines étapes. Nous restons à votre écoute si besoin !
PUBLICADO POR:
Nikki H.
marzo 27, 2023
Was not the Right color.
PUBLICADO POR:
Nikki H.
marzo 27, 2023
Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Sherry B.
marzo 27, 2023
Not satisfied
PUBLICADO POR:
Sherry B.
marzo 27, 2023
I haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone
.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
nasareen A.
marzo 27, 2023
Made scalp itchy
PUBLICADO POR:
nasareen A.
marzo 27, 2023
I realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
May - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer T.
marzo 27, 2023
Doesn't last long enough in my hair
PUBLICADO POR:
Jennifer T.
marzo 27, 2023
I had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Ann A.
marzo 26, 2023
Color is off
PUBLICADO POR:
Ann A.
marzo 26, 2023
Color was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ann - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Noelle O.
marzo 25, 2023
Does not cover grey hair?
PUBLICADO POR:
Noelle O.
marzo 25, 2023
Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Noelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gabrielle F.
marzo 25, 2023
Decu
PUBLICADO POR:
Gabrielle F.
marzo 25, 2023
Je suis déçu de la couleur.elle ne correspondant pas à la couleur que je voulais.
Elle est trop foncee
Effectivement elle a couvert plus les cheveux blancs que la dernière fois mais malgré tous les soins achetés, la couleur se ternis trop vite ( en 2 semaine,la couleur est fade)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gabrielle F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
wilma S.
marzo 25, 2023
Farbe verblast
PUBLICADO POR:
wilma S.
marzo 25, 2023
nach der zweiten Wäsche ist die Farbe wie Rausgewaschen auch das Wasser beider Wäsche hattesich verfärb
bin leider nicht mehr zufrieden wie bei der Anwendung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
wilma S.- Vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Albania C.
marzo 25, 2023
Not the color I was waiting
PUBLICADO POR:
Albania C.
marzo 25, 2023
The color didn’t do anything different I don’t look that I dye my hair
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Albania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dorothea C.
marzo 25, 2023
Sehr enttäuscht
PUBLICADO POR:
Dorothea C.
marzo 25, 2023
Habe das erste mal den Ansatz nach gefärbt und bin echt enttäuscht, die Farbe hat überhaupt nicht gedeckt
Es ist einfach nur gelbstichtig und das bei dunklen Haaren.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dorothea C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cathy H.
marzo 25, 2023
Stripped my hair
PUBLICADO POR:
Cathy H.
marzo 25, 2023
This last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Matea B.
marzo 25, 2023
VERY DISAPPOINTED
PUBLICADO POR:
Matea B.
marzo 25, 2023
Received my hair color which was supposed to be light brown matte ash.
To say that I am disappointed is an understatement.
This color is NOT cold and ashy, quite the opposite, it's warm and ugly.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Matea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Paula B.
marzo 24, 2023
It was not the right colour
PUBLICADO POR:
Paula B.
marzo 24, 2023
It was not the right colour
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Paula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mary L.
marzo 24, 2023
My hair is now purple
PUBLICADO POR:
Mary L.
marzo 24, 2023
I did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurie C.
marzo 24, 2023
Color doesn’t work on me I guess?
PUBLICADO POR:
Laurie C.
marzo 24, 2023
I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny ackerson
marzo 24, 2023
Made my hair break off
PUBLICADO POR:
Penny ackerson
marzo 24, 2023
My hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Xiulan Z.
marzo 24, 2023
The color could not cover my grey hair
PUBLICADO POR:
Xiulan Z.
marzo 24, 2023
The color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair.
Plese cancel my order and refund me the money I paid. Your color system damaged my hair !!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Xiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy S.
marzo 23, 2023
Color coverage
PUBLICADO POR:
Cindy S.
marzo 23, 2023
Like the color I received with last shipment, but gray coverage was non existent😣
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cindy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ludivine D.
marzo 23, 2023
Coloration 6.1
PUBLICADO POR:
Ludivine D.
marzo 23, 2023
La couleur me plaît mais n a pas bien couvert mes cheveux blancs....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ludivine D. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nos coloristes vous ont contactés par e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails, nous avons hâte de vous aider.
PUBLICADO POR:
Melissa G.
marzo 23, 2023
I used to like this product but don't use it any longer
PUBLICADO POR:
Melissa G.
marzo 23, 2023
The price keeps creeping up. Once converted to CAD it is not worth the price.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jaime U.
marzo 23, 2023
Ugly
PUBLICADO POR:
Jaime U.
marzo 23, 2023
The color wasn't close to what I wanted or what I expected. So ugly.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jaime - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amanda P.
marzo 23, 2023
Wrong color
PUBLICADO POR:
Amanda P.
marzo 23, 2023
My color was too dark and didn't cover the gray hairs
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Veronica W.
marzo 22, 2023
This color was way off
PUBLICADO POR:
Veronica W.
marzo 22, 2023
Im not sure what or how you guys m ix this but this color almost turned my hair brown. I had to stop it 1/3 of the way through the process. I sent a current picture of my hair color in good light. My hair color is almost white, Im so grey.
One thing it did do was cover my roots. So thanks for that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Veronica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
DOMINIQUE B.
marzo 22, 2023
Love the color but it didn't cover my grays
PUBLICADO POR:
DOMINIQUE B.
marzo 22, 2023
I love the color and followed the directions, but I still have white roots.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Dominique - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy
marzo 22, 2023
Color turned out too light - disappointed in final result
PUBLICADO POR:
Stacy
marzo 22, 2023
I'm pretty disappointed that my color turned out much lighter than i had hoped it would. I was unsure about the instructions but followed them to a "T" only coloring my roots and not blending fully into the rest of my hair. There is a line on my head where the new, lighter color on my roots begins and my regular color continues. I'm not sure if i'll be purchasing again. Unfortunately my $4 grocery store hair color turns out more consistent and expected for less money.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stacy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Monika N.
marzo 21, 2023
Mehr erwartet.....
PUBLICADO POR:
Monika N.
marzo 21, 2023
Grauhaarabdeckung nicht optimal.
Genau nach Beschreibung gearbeitet.
Brennt auf der Kopfhaut und riecht sehr scharf.
Endresultat nicht besser als aus dem Drogeriemarkt.
Ein Versuch was es wert.
Ach ja für jene die es Abzocke nennen,bitte die Nutzungsbedingungen lesen.
Danke
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sherry L.
marzo 21, 2023
I know Red is hard to keep!
PUBLICADO POR:
Sherry L.
marzo 21, 2023
I wasn't satisfied at all with the color turn out of my hair. It had blotches of different colors all over and not becoming. I was hoping to have a company I could get this color product from and continue to purchase. Not this time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer F.
marzo 21, 2023
Does not cover grays all the way!
PUBLICADO POR:
Jennifer F.
marzo 21, 2023
I was sent an order stating that it was dark brown, with beige tones did not cover all my grays. I was left with my grays being lighter than my dark hair. I was then shipped a replacement stating that it was changed, and yet again, it did not cover my grays all the way. My grays are still lighter than my hair tone which my hair is dark brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 20, 2023
Didn’t last
PUBLICADO POR:
Nicole B.
marzo 20, 2023
The day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :(
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Erika G.
marzo 20, 2023
Damaged
PUBLICADO POR:
Erika G.
marzo 20, 2023
I don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Erika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ruth M.
marzo 20, 2023
Way too dark
PUBLICADO POR:
Ruth M.
marzo 20, 2023
This totally took my hair to brown much darker than suggested.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ruth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Écouter V.
marzo 19, 2023
1 ère commande
PUBLICADO POR:
Écouter V.
marzo 19, 2023
Bonjour,
Je ne suis pas satisfaite, la couleur s'est délavée dès le premier shampoing pourtant il n'y avait rien de particulier dessus. J'ai suivi les instructions à la lettre. Le résultat n'était pas uniforme. Peut être est-ce moi qui ai mal choisi les couleurs au départ, je ne sais pas....
Bonne journée à vous !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Audrey B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Michelle W.
marzo 19, 2023
Not happy really
PUBLICADO POR:
Michelle W.
marzo 19, 2023
My colour Is much more ashy than imagined from the beige blonde ordered and looks like I have a green tinge to it not sure I'll order again .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Michelle - We are sorry that your experience at eSalon didn’t quite match your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisette B.
marzo 19, 2023
The color
PUBLICADO POR:
Lisette B.
marzo 19, 2023
I do not like the color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Terry R.
marzo 18, 2023
My color didn't work
PUBLICADO POR:
Terry R.
marzo 18, 2023
The color didn't work on my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jess S.
marzo 18, 2023
This did not cover my greys!
PUBLICADO POR:
Jess S.
marzo 18, 2023
I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBLICADO POR:
Elaine O Neill
marzo 18, 2023
Colour
PUBLICADO POR:
Elaine O Neill
marzo 18, 2023
Dissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired.
PUBLICADO POR:
Shara C.
marzo 17, 2023
Not for Me
PUBLICADO POR:
Shara C.
marzo 17, 2023
I ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Shara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beatrice R.
marzo 16, 2023
Schlechtes Ergebnis
PUBLICADO POR:
Beatrice R.
marzo 16, 2023
Das Produkt hält nicht was es verspricht. Grauabdeckung sehr schlecht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beatrice R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tracy F.
marzo 16, 2023
No Root Coverage
PUBLICADO POR:
Tracy F.
marzo 16, 2023
Color was pretty and matched my hair color but it did not cover the gray at my roots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley B.
marzo 16, 2023
Sometimes you know yourself better
PUBLICADO POR:
Ashley B.
marzo 16, 2023
I completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Carolyn C.
marzo 16, 2023
Not satisfied
PUBLICADO POR:
Carolyn C.
marzo 16, 2023
I do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marcella P.
marzo 15, 2023
Not satisfied
PUBLICADO POR:
Marcella P.
marzo 15, 2023
I'm not satisfied with this company at all. I have to ride to get these shipments to stop
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sikiu M.
marzo 15, 2023
About how this store works
PUBLICADO POR:
Sikiu M.
marzo 15, 2023
I am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me.
Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria O.
marzo 14, 2023
Greys
PUBLICADO POR:
Maria O.
marzo 14, 2023
Did not cover my greys
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara S.
marzo 14, 2023
horrible color
PUBLICADO POR:
Sara S.
marzo 14, 2023
This is the worst color I have ever used....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marianne A.
marzo 14, 2023
Did not cover grey
PUBLICADO POR:
Marianne A.
marzo 14, 2023
Although I followed the instructions to a T, the color did not cover my grey as other hair colors have historically. The color itself was ok, but nothing special.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Candelaria M.
marzo 14, 2023
I don't like this product
PUBLICADO POR:
Candelaria M.
marzo 14, 2023
Don't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
JoAnn M.
marzo 14, 2023
Still disappointed my grays do not hold color
PUBLICADO POR:
JoAnn M.
marzo 14, 2023
I love the color but my grays in front come through within two days .. disappointing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
JoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
KP53
marzo 14, 2023
Not the color I wanted
PUBLICADO POR:
KP53
marzo 14, 2023
My hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn G.
marzo 13, 2023
First time user
PUBLICADO POR:
Dawn G.
marzo 13, 2023
Disappointed with overall colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Gerri S
marzo 13, 2023
Did not cover grays
PUBLICADO POR:
Gerri S
marzo 13, 2023
I really disliked this product. I followed the directions exactly as stated but not only did it not color my grays, it washed out within a few days. I had to redo my hair within a week using my old product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan T.
marzo 13, 2023
Not blown away if I’m honest
PUBLICADO POR:
Susan T.
marzo 13, 2023
The colour was slightly darker than I expected and my hair was left feeling a bit sticky
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that you weren't completely satisfied with the results of your custom color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you; we hope to continue helping you find hair perfection and thanks for sharing your experience with us!
PUBLICADO POR:
Tiffany M.
marzo 13, 2023
Terrible
PUBLICADO POR:
Tiffany M.
marzo 13, 2023
Followed instructions exactly, did the strand test and even had someone help me section and apply to make sure I did not miss anything. My hair turned out patchy, my greys ended up light brown and some of my natural hair did not take the dye. So I have patchy hair with light brown, dark brown and soft black and it looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Corey R.
marzo 13, 2023
Didn't color my hair.
PUBLICADO POR:
Corey R.
marzo 13, 2023
The salon material was strong but I didn't like the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Corey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa K.
marzo 13, 2023
Coverage
PUBLICADO POR:
Melissa K.
marzo 13, 2023
Color did not cover grays very well!
Product smells great!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Theresa C.
marzo 13, 2023
Great color but didn’t cover the grey
PUBLICADO POR:
Theresa C.
marzo 13, 2023
The color was exactly what it needed to be, however it didn’t cover the grey. That’s the only reason I color my hair, for the grey coverage. Sad it didn’t work out
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy G
marzo 13, 2023
extremely orange
PUBLICADO POR:
Lucy G
marzo 13, 2023
I don’t like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lucy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janelle H.
marzo 13, 2023
Didn’t cover all greys
PUBLICADO POR:
Janelle H.
marzo 13, 2023
My kit was easy enough to apply but didn’t cover my toughest greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexis S.
marzo 12, 2023
Definitely not an intense copper
PUBLICADO POR:
Alexis S.
marzo 12, 2023
It's an okay color, I loked the consistency and everything g except the end result. I wish it lived up to the title of intense copper. It's more strawberry/light copper blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexis - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
GLENDA R.
marzo 12, 2023
I got dull color
PUBLICADO POR:
GLENDA R.
marzo 12, 2023
I got no gray coverage and a full color no gold I wanted gold and gray coverage got neither
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Glenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
marzo 12, 2023
Not enough color for dense hair
PUBLICADO POR:
Amy S.
marzo 12, 2023
Not enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cristina G.
marzo 11, 2023
Horribly inaccurate after hair stylist stepped in twice
PUBLICADO POR:
Cristina G.
marzo 11, 2023
I REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michaela D.
marzo 11, 2023
Fantastic packaging
PUBLICADO POR:
Michaela D.
marzo 11, 2023
my colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Anna C.
marzo 11, 2023
2 weeks and my color is gone
PUBLICADO POR:
Anna C.
marzo 11, 2023
I tried this, hoping my hair would be datker than usual. But my color did not stay longer than expected. Formula smelled good tho.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Delayna S.
marzo 11, 2023
Grey hair coverage
PUBLICADO POR:
Delayna S.
marzo 11, 2023
This formula did not cover any of my gray hair at all the first time so I'm not going to attempt to try to do it again not to mention one bottle is not going to be enough because I will need to do an all over color again. So I want to know if I can return this order & get my money back. The credit you guys already offered me for this with my first order should be for two bottles of color and if that's the case I would be willing to try your color one more time with the new color changes.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Delayna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne H.
marzo 10, 2023
Too much red this time
PUBLICADO POR:
Dianne H.
marzo 10, 2023
Don't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Jennifer L.
marzo 10, 2023
SUCKS
PUBLICADO POR:
Jennifer L.
marzo 10, 2023
I hated the smell and the color and paid a fortune to have my hair redone by a professional.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Timiki C.
marzo 10, 2023
Disaster
PUBLICADO POR:
Timiki C.
marzo 10, 2023
My hair stayed days. Then is was shedding bad like a web.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Timiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Nicole D.
marzo 9, 2023
Doesn’t cover gray
PUBLICADO POR:
Nicole D.
marzo 9, 2023
Does not cover gray .
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dayniri R.
marzo 9, 2023
Not the color I wanted.
PUBLICADO POR:
Dayniri R.
marzo 9, 2023
It is wayyy darker than I wanted.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sheila B.
marzo 9, 2023
Too Dark
PUBLICADO POR:
Sheila B.
marzo 9, 2023
I colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie G.
marzo 8, 2023
Color Incorrect
PUBLICADO POR:
Julie G.
marzo 8, 2023
I requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
KEINE A
marzo 8, 2023
Haarfarbe
PUBLICADO POR:
KEINE A
marzo 8, 2023
Die Ausgangsfarbe ging in ein Rotstich, ich hatte ein Aschton erwartet.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
KEINE A- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle O.
marzo 8, 2023
Still a lot of red, color faded quickly.
PUBLICADO POR:
Michelle O.
marzo 8, 2023
The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Silvia P.
marzo 7, 2023
Bitte schickt mir nichts mehr!!!!
PUBLICADO POR:
Silvia P.
marzo 7, 2023
Ich war schon mit der ersten Lieferung nicht zufrieden kaum grauabdeckung und nach 2 Haarwäschen war auch der karge Rest draußen und nun habe ich trotz zeitgerechter Kündigung auch noch eine zweite Lieferung erhalten!!!
Ich möchte sie nicht und auch nicht bezahlen!!!!
Eure Kontakttelefonummer ist ungültig und generell ist eine Kontaktaufnahme schwierig.
Danke - aber NEIN danke!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silvia P.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
marie C.
marzo 6, 2023
Didn't cover greys
PUBLICADO POR:
marie C.
marzo 6, 2023
I did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marie: We are sorry to hear that the hair color didn't cover your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Julia W.
marzo 6, 2023
Color did not stick
PUBLICADO POR:
Julia W.
marzo 6, 2023
The color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Tarcha L.
marzo 6, 2023
Gray roots are back
PUBLICADO POR:
Tarcha L.
marzo 6, 2023
I colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary N.
marzo 6, 2023
Not for me
PUBLICADO POR:
Mary N.
marzo 6, 2023
I tried it out…just not for me. Going back to my colorist!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle V.
marzo 5, 2023
Coverage
PUBLICADO POR:
Michelle V.
marzo 5, 2023
I loved the color but the coverage was not 100 percent
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you.
PUBLICADO POR:
Cherise B.
marzo 5, 2023
Great kit but colour lacking
PUBLICADO POR:
Cherise B.
marzo 5, 2023
Kit itself is fantastic, it has everything you could need and more but I was disheartened with the colour. I went for intense copper to go over dark blonde hair and it came out very lacking. It's more of a copper/brown. It's not intense and it isn't vibrant
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PUBLICADO POR:
Amber M.
marzo 5, 2023
Awful!!
PUBLICADO POR:
Amber M.
marzo 5, 2023
This was not the color I requested! It dyed my roots a completely differently color than the rest of my hair. I’m going back to box color!!! Very disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen P.
marzo 5, 2023
Not for me
PUBLICADO POR:
Karen P.
marzo 5, 2023
Hi this was my second run at trying a colour but this second one really burnt my scalp. The first one didn’t but I knew instantly with this one. I had to get it off quite quickly. I didn’t do a sensitivity test as the first one was fine. I can be sensitive so the issue probably lies more with my scalp but overall I still haven’t got the right colour. Whilst everything is lovely it’s just not for me sorry
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen: We are so sorry to hear that your second hair dye burnt your scalp. Pease check your emails, we just got back to you to help you further.
PUBLICADO POR:
Esperanza W.
marzo 4, 2023
Color
PUBLICADO POR:
Esperanza W.
marzo 4, 2023
I have to say this is the worst hair dye I ever used, didn't cover my gray roots at all. and as for the color it was still the same. I truly would like a refund.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
arpine A.
marzo 4, 2023
not satisfied
PUBLICADO POR:
arpine A.
marzo 4, 2023
I am sorry to say that after following all the guidelines I had red to orange hair and had to ga to salon to redo it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Arpine: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Bobbi N.
marzo 4, 2023
Did not cover grays again
PUBLICADO POR:
Bobbi N.
marzo 4, 2023
This was my second shipment because the first color didn’t cover all my grays and this time around I’m left with the same grays. I followed the instructions and left it on for the time stated in the instructions
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bobbi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mafalda S.
marzo 3, 2023
Doesn't actually dye your hair
PUBLICADO POR:
Mafalda S.
marzo 3, 2023
End result was more like some highlights, not a full head dye.
I've done everything I was supposed to, respected the times but when I dried my hair I was very disappointed to see the result.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mafalda: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
PUBLICADO POR:
Mary A.
marzo 3, 2023
Awful Product
PUBLICADO POR:
Mary A.
marzo 3, 2023
This Product didn't cover a single Gray hair and made them look more noticeable. The box color from the Drugstore used during the Pandemic worked much better than this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda T.
marzo 3, 2023
Garbage
PUBLICADO POR:
Rhonda T.
marzo 3, 2023
Didn't cover gray; AT ALL!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Emma M.
marzo 3, 2023
Disappointing
PUBLICADO POR:
Emma M.
marzo 3, 2023
Had been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amandeep S.
marzo 3, 2023
Good white coverage but not the shade !
PUBLICADO POR:
Amandeep S.
marzo 3, 2023
Nothing like the Violet brown shade more copper colour but covered the white hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
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