The first time I used this product my hair came out great. Nice color and covered up the grey roots.The second time, 8 weeks later it did not cover the grey.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Darlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer Y.
mayo 25, 2021
Not impressed
PUBLICADO POR:
Jennifer Y.
mayo 25, 2021
I used the separate roots and ends colours as instructed and now my roots and ends are different colours. Roots are really purply red and I was aiming for auburn. The ends aren't really the colour I was hoping for either. My hair is dark so I'm not expecting a drastic change but it's just got a vague coppery tint which I don't really like. Having the two different colour bottles made it a total faff in my opinion - I'm used to normal, single bottle at home hair dye which I find far easier to apply - and I won't be purchasing again. Made my hair a little bit softer which is the only positive.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elsa Gerwin R.
mayo 25, 2021
Could be better
PUBLICADO POR:
Elsa Gerwin R.
mayo 25, 2021
I specifically asked not to have red. The brown that I pick highlighted all my hair RED not gold or brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Elsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Izza E.
mayo 25, 2021
Attention arnaque
PUBLICADO POR:
Izza E.
mayo 25, 2021
Je ne sais pas pour quelles raisons ,ils vous envoient des commandes et vous abonnent.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Izza E. - Merci de nous avoir contactés. Chez eSalon vous avez le choix entre deux options : si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez aussi choisir l’achat unique, si vous préférez commander une seule fois. Grâce à notre Abonnement Couleur vous bénéficiez de 20% de réduction sur toutes vos commandes. Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Tracey D.
mayo 24, 2021
Not for me!
PUBLICADO POR:
Tracey D.
mayo 24, 2021
This colour system just did not suit my hair. My hair is straight and silky. While I was putting this colour on, I could feel it drying my hair out, it felt like straw. I thought it would get better when I washed it out and conditioned it but it didn’t. My shine was gone, my hair was dull and flat. It took a month of washing my hair every day to get my shine back. Won’t be buying again!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tracey D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer L.
mayo 24, 2021
Plan
PUBLICADO POR:
Jennifer L.
mayo 24, 2021
I’ve asked twice to be taken off of this plan and they still haven’t done it. I’ve emailed and called and they said they would do it but they haven’t and they are still taking money out of my account! They also don’t pay me back for my shipping which is £5 each time so all together i’ve lost £10 on shipping and another £20 on this stupid hair dye! Sort it out and give me back my money!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jennifer L. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. We're truly sorry for any confusion caused by our promotional emails. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Manuela S.
mayo 24, 2021
Great colour service
PUBLICADO POR:
Manuela S.
mayo 24, 2021
Unfortunately I only gave my colour three stars as I think I waited to long to decide to colour my hair and the colour did not take well at all on my roots. The product is easy to use, packaged beautifully but just did not work on my way too long over due colour, still would recommend it but I will wait until COVID allows my hairdresser to reopen to redo my colour, just don’t want to go to the expense for something that won’t work at this stage on my hair nor risk further damage with another colouring session at home.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Manuela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maya R.
mayo 24, 2021
Grey and light
PUBLICADO POR:
Maya R.
mayo 24, 2021
I just think it needs a little more depth in it to cover the grey as the grey goes very light
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maya R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara M.
mayo 24, 2021
Color did not match
PUBLICADO POR:
Barbara M.
mayo 24, 2021
Color was not as expected, over-priced and you get pushed into a subscription
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara M. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Susan B
mayo 24, 2021
No color but gray is gone
PUBLICADO POR:
Susan B
mayo 24, 2021
Guess my hair is just too dark (what's not gray that is) for this product to come through. Also, way too much color was sent. Had to dump about half.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jamie B.
mayo 24, 2021
Awful!!!!
PUBLICADO POR:
Jamie B.
mayo 24, 2021
I am running to my local salon to fix the horrible color my hair turned after using this product. I literally have pink hair. My whole family are cracking jokes and I hate how it turned out.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ali S.
mayo 24, 2021
Good color but....
PUBLICADO POR:
Ali S.
mayo 24, 2021
I liked the color, but I wanted to cover the reddish tones left in my hair by a previous dye. The instructions said to do my roots and then work through ends in the shower for a few minutes, so the roots are great but the ends still have more red in them than I want which is disappointing.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ali - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Susan B.
mayo 24, 2021
Doesn't cover roots
PUBLICADO POR:
Susan B.
mayo 24, 2021
After adjusting my color and being extremely thorough I still have grey roots. Very unhappy. Please reach out to me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine L.
mayo 23, 2021
Not for me!
PUBLICADO POR:
Christine L.
mayo 23, 2021
While the colour was nice quality it was never the right shade, so using photos etc just didn’t seem to achieve the personalisation promised.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen A.
mayo 23, 2021
Hair fell out!!
PUBLICADO POR:
Karen A.
mayo 23, 2021
Oh, hell no. I colored my hair and now I’m going bald! I’ve used hair colors at home for 20 years and while sometimes i don’t like the color results, I’ve never had this happen (not even close!). It’s terrible and I’m so angry! I really wish i could upload photos so you can see exactly what it did. It completely fried my hair and I’m now going bald. Very, very angry. Oh, almost forgot! The hair that’s still in my head is broken and split. I have fine, straight hair that is, or was, in perfect condition. I don’t use hair products other than shampoo and conditioners, i don’t use anything with silicone, parabins, sulfates etc and I never use heat. I had very shiny, silky hair with virtually no split ends prior to coloring it. The hair that hasn’t fallen out is now dull, split and bent. A balding, frizzy mess!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Stefka S.
mayo 23, 2021
Brown
PUBLICADO POR:
Stefka S.
mayo 23, 2021
It's brown😭. I want my red hair again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefka S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dee D.
mayo 23, 2021
Not what I wanted
PUBLICADO POR:
Dee D.
mayo 23, 2021
I wanted a bold purple look so I may gradually work in other colors. After being told my hair was too dark, I bleached it blonde to get more of the purple. Instead I have dark brown which is what I started with... Money wasted. Had to cut the ends of my hair off to cover and damage. 2
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mitchelly V.
mayo 23, 2021
Really wrong
PUBLICADO POR:
Mitchelly V.
mayo 23, 2021
This color supposed to match with my endes and now i have 3 to 4 colors y my hair. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mitchelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Robin M.
mayo 23, 2021
Color
PUBLICADO POR:
Robin M.
mayo 23, 2021
This isn't the color that I requested at all. I asked for the darkest brown with a hint of purple. My roots right now are RED! I'm extremely disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
DIANE H.
mayo 22, 2021
Doesn't cover gray hair
PUBLICADO POR:
DIANE H.
mayo 22, 2021
I was very excited to use your product, I used it as directed, and ----- no gray coverage at all. My ''part'', on the right side of my head, looks like I never colored my hair. With the price of your product, How can this be? I filled out the questionairre truthfully..... and now I have ''barely'' colored hair. I'm going to have to buy a different brand to cover my gray hair.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lacey J.
mayo 22, 2021
Roots and hair ends didn't match
PUBLICADO POR:
Lacey J.
mayo 22, 2021
I used the kit as directed, using one on the roots and the other on the ends. The color on the roots did not take AT ALL and is still same color while the color on the ends was very vibrant... Very disappointed
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lacey -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Isabella P.
mayo 22, 2021
Zu hell / Rotstich
PUBLICADO POR:
Isabella P.
mayo 22, 2021
Bin leider nicht so ganz zufrieden wie erhofft. Es ist mir etwas zu hell und rotstichig obwohl ich auch danach noch Silberschampoo benutzt habe
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isabella P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Linda B.
mayo 22, 2021
Bit too brassy
PUBLICADO POR:
Linda B.
mayo 22, 2021
It’s a lovely colour but sadly after a couple of washes it’s gone too orange/brassy
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Linda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily K.
mayo 22, 2021
Didn't match
PUBLICADO POR:
Emily K.
mayo 22, 2021
Went to cancel and got the impression they were going to send a replacement. Looks like they just updated my profile so the next color comes darker. Faded very fast, not happy with service and lack of communication.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine B.
mayo 22, 2021
2. Lieferung ohne Bestellung / Produkt ätzt in Augen und Nase
PUBLICADO POR:
Catherine B.
mayo 22, 2021
Habe ein Set bestellt, um Produkt und Farbe zu probieren - das Ergebnis ist ganz ok, der Geruch während der Behandlung war allerdings sehr ätzend, so dass ich es auf keinen Fall wiederholen wollte. War daher sehr überrascht, heute wieder ein Set für den fast dreifachen Preis geliefert zu bekommen, ohne dass ich es bestellt hatte. Das „Abo“, das ich nicht bestellt habe, konnte ich zwar heute unproblematisch wieder beenden, die zweite Lieferung für knapp 30 EUR kann ich aber nicht wieder zurückschicken. Keine Kaufempfehlung!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Catherine B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Yvette C.
mayo 21, 2021
Hair dried out, like straw and dull
PUBLICADO POR:
Yvette C.
mayo 21, 2021
To Whom It May Concern: I don't know if there was a change to the formula this time, but my hair is so dry it feels like straw. I left the color on for 30 minutes as usual. If you could please give me some guidance as to how I can remedy this. I am an otherwise very happy eSalon customer and want to stay with this service. If you could send me some advice as to what to do with this very dry and now dull hair I'd be grateful. My scalp is also a little 'burny' i.e., it tingles and feels a bit hot.
FYI, shortly after I started using the product it began frothing and foaming out of the applicator bottle. I should have photographed it but thought it was just that I'd shaken too vigorously. I use a dish and applicator brush so squeeze the dye into the dish as I need it--not all at once, but in increments.
Thank you,
Yvette
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Yvette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea M.
mayo 21, 2021
Keine gute Deckkraft
PUBLICADO POR:
Andrea M.
mayo 21, 2021
Hält nicht was es verspricht und Qare wird trotzdem geschickt und Geld abkassiert obwohl man das Abo deaktiviert ist
UNMÖGLICH ABZOCKE nenn ich So etwas
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Andrea M. - Wir schätzen Ihr Feedback wirklich sehr. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon-Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Saima H.
mayo 21, 2021
Didn’t cover my roots.
PUBLICADO POR:
Saima H.
mayo 21, 2021
This is the second time when I received my order. First time it was perfect. Covered my roots properly. Loved the color. Everything was perfect. But this time it’s totally a different story. When I applied color as per instructions into my roots and leave it little longer then recommended time because my hair takes longer to catch the color. It didn’t work for me at all. As soon as I washed my hair most of the color had gone. Roots were so light in color then my whole head. Seems like I didn’t dye my hair at all. It was our big celebrations and my hair dyed in two tones. I couldn’t get another color on time from other store because of lockdown. I’m extremely upset about wasting my time and money. It all went into garbage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Saima - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Mari P.
mayo 21, 2021
Turned on ginger!
PUBLICADO POR:
Mari P.
mayo 21, 2021
I've ordered dark blonde and it came on ginger!!!
Very disappointed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mari P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
PUBLICADO POR:
Asieh J.
mayo 21, 2021
Haarfarbe
PUBLICADO POR:
Asieh J.
mayo 21, 2021
Es war nicht für mich geeignet. Mein schwarzes und dickes Haar wurde nicht gefärbt. Es wurde nicht so gefärbt, wie es sein sollte, obwohl es mir das zweite Mal kostenlos zugesandt wurde, aber ich danke Ihnen für Ihre Unterstützung.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Asieh J. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Susan H.
mayo 21, 2021
Too dark
PUBLICADO POR:
Susan H.
mayo 21, 2021
Too dark with red in it
Not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsey D.
mayo 21, 2021
Terrible
PUBLICADO POR:
Lindsey D.
mayo 21, 2021
This is why I stopped using in the past, my hair is now too light. Everything I had liked about my hair is now gone. It like no one even read what I wrote in my directions. It looks terrible!!!!!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristin H.
mayo 21, 2021
Need better gray coverage
PUBLICADO POR:
Kristin H.
mayo 21, 2021
The hair color I got matched my hair perfectly, but only days after putting color on my roots first my grays are already showing
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Naima B.
mayo 20, 2021
Pas aimé
PUBLICADO POR:
Naima B.
mayo 20, 2021
La couleur était trop foncé
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Naima B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation !
PUBLICADO POR:
Naima M.
mayo 20, 2021
Disappointed
PUBLICADO POR:
Naima M.
mayo 20, 2021
Nice try but I’m just not getting the rich red I want. Your mix is more brown with reddish tones. Plus, the mix smelled too strongly of ammonia and left my hair a little dry. The shampoo and conditioner were nice but skimpy. I have lush, tight curls and super absorbent hair. So, so long. I appreciated the effort.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Naima - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mary R.
mayo 20, 2021
Unsatisfied
PUBLICADO POR:
mary R.
mayo 20, 2021
Gray coverage did not last longer than drugstore brands.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Giselle M.
mayo 19, 2021
Colour too dark.
PUBLICADO POR:
Giselle M.
mayo 19, 2021
This colour is way to dark and just looks brown. Covers grey though. I just put on today and very disappointed. Is too dark for my skin tone and no copper/red colour shows.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Giselle M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Evelin W.
mayo 19, 2021
Volkommen enttäuscht 🥺
PUBLICADO POR:
Evelin W.
mayo 19, 2021
Ich habe eine wunderschöne Farbe ausgesucht aber meine Haare sind beim Ansatz braun und die Länge einfach rot-rot geworden... weit weg von der schönen Farbe, die ich mir gewünscht habe. Ich hätte mehr erwartet.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Evelin W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
joan O.
mayo 19, 2021
Color not there
PUBLICADO POR:
joan O.
mayo 19, 2021
I still am not getting the color
I want . The color is still too
light ..
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica L.
mayo 19, 2021
Not the right color
PUBLICADO POR:
Jessica L.
mayo 19, 2021
The color looks nothing like my previous hair color or like the color on the website.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debbie P.
mayo 19, 2021
Washes out
PUBLICADO POR:
Debbie P.
mayo 19, 2021
I’ve noticed every time I wash my hair the color washes out. Nor permanent
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
SARA G.
mayo 19, 2021
It was not the color that I requested
PUBLICADO POR:
SARA G.
mayo 19, 2021
The instruction was not for the people who do not know how to color their hair. The color was not the one that I expected. The top of my hair was like carrot and the rest of my hair did not get any color during the time that was in instruction. It was %100 Guarantee but I do not know how because even more color can not be a good way for me because I do not like the color that made for me. It was something else, not my request.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Reba H.
mayo 18, 2021
Hair falling out!!
PUBLICADO POR:
Reba H.
mayo 18, 2021
The very first time I used this I had 2 chunks of my hair to fall out. I don't know what happened but I don't think I will be using it anymore. That scared me enough.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Reba - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Annabelle M.
mayo 18, 2021
Utter disappointment
PUBLICADO POR:
Annabelle M.
mayo 18, 2021
I filled out the colour questionnaire and sent in my photo - selecting a medium blonde colour for my medium/light brown./auburn hair. I was so excited, I have been wanting to update my colour for a while now and go lighter for summer.
I ordered with a special offer of 2 packs of colour for 10 euros and thought I was #WINNING. However, you can imagine my disappointment that the product took almost 2 weeks to arrive, then when I used the first bottle, making sure I followed all the instructions, washed it out and dryed my hair, there was ZERO change. I tried the second bottle, again following all instructions only to come with the same result, No change in my hair colour. I still have medium/light brown./auburn hair. I remember reading while I was doing the questionnaire and sending in my photo that if the colourist thought there would be an issue with the chosen shade, they would get in touch, nobody did so I was expecting to get my lovely medium blonde hair.
What a shame, I really wanted to like this product and even signed up for the colour plan.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annabelle M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily S.
mayo 18, 2021
Left hair feeling soft
PUBLICADO POR:
Emily S.
mayo 18, 2021
Sent me 2 packages for my long hair which was great but took my sister 2 hours too apply so I recommend dying sections at a time because it's only supposed to stay on the hair for like 15-30 minutes!! Oops
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emily - We’re truly sorry that the application process did not go as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Saidah A.
mayo 18, 2021
Too bad
PUBLICADO POR:
Saidah A.
mayo 18, 2021
Is like a black color...no mahogany
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Saidah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Coralie F.
mayo 17, 2021
Première commande jamais reçu
PUBLICADO POR:
Coralie F.
mayo 17, 2021
Impossible de vous dire si le produit répond aux attentes car je ne l'ai toujours pas reçu et j'ai passé commande le 05/05 pour une livraison estimée au 11/05/21. Nous sommes le 17/05 soit 12 jours après et toujours rien ... il faut croire que la repousse peut attendre. Je ne recommanderai pas et ce sera mon dernier achat sur votre site.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Coralie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés pour la confusion concernant nos délais de livraison. Nous allons revenir vers vous par email afin de vous aider avec votre commande. À très vite !
PUBLICADO POR:
Adriana G.
mayo 17, 2021
On the fence!
PUBLICADO POR:
Adriana G.
mayo 17, 2021
I want to like this product but so far I’m on the fence about it. Color is beautiful but it does not stay long on gray hair. Some of it fades to gray, some fade to gold. I have dark brown hair. Perhaps I need to change my formula. So far, not impressed!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Adriana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Grace S.
mayo 17, 2021
Not what I wanted AT ALL
PUBLICADO POR:
Grace S.
mayo 17, 2021
This did not do what I wanted at all. We tried to highlight my hair at home with my light ash blonde color that was formulated and instead I got red/orange roots. I’m very disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda B.
mayo 17, 2021
Flat non-deminsionable color
PUBLICADO POR:
Linda B.
mayo 17, 2021
I had my friend who used to work in salon, help me with my coloring. We followed the directions to a T. My hair is a very flat dark brown. Honestly I have had better experiences with an off the shelf product from my local retailer. Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gabrielle G.
mayo 17, 2021
Not all it’s cracked up to be
PUBLICADO POR:
Gabrielle G.
mayo 17, 2021
During the pandemic i was looking for a way to manage my greys while my hair stylist was unavailable due to reoccurring lockdowns. Then, I stumbled on esalon and figured I’d hit the jackpot - affordable haircare that wouldn’t kill my hair like drugstore dye. I really wanted to love this product, but I just didn’t. I picked a subtle purple because I’m WFH and figured I could experiment. The colour I got was nothing like I ordered... in fact, while it did dye my bathroom purple, it left my hair more of an auburn red. Thought the purple tint rinse would help, but it didn’t. When I contacted esalon to cancel my subscription they offered to send me a revised custom colour at no cost... I still wanted to love them so I gave it a shot. Unfortunately, same result :( not even a hint of purple. Plus, now that it’s been about 4 weeks I’m noticing how bad it fades... I’d honestly rather have greys poking out than what I’ve been left with. Great customer service (hence the 2 star), but I certainly won’t be ordering again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claire P.
mayo 16, 2021
Not the colour I wanted
PUBLICADO POR:
Claire P.
mayo 16, 2021
This was supposed to be a medium ash brown, but now I have black hair 😩. Not great 😪
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claire P. Thank you for your feedback. We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nathalie M.
mayo 16, 2021
Déçue
PUBLICADO POR:
Nathalie M.
mayo 16, 2021
La coloration n'est pas uniforme! Je n'ai vu aucune information sur le fait que ce soit un abonnement . je ne recommande pas;
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Alison A.
mayo 16, 2021
Truly terrible colour
PUBLICADO POR:
Alison A.
mayo 16, 2021
Awful product... sent images of my hair and explained in detail the ash dark brown I was looking for. Followed instructions... hair turned ginger/ red... it was terrible. Would not recommend
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alison A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel H.
mayo 16, 2021
Do not like
PUBLICADO POR:
Rachel H.
mayo 16, 2021
Dried out my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their results! We are so sorry to hear that we haven’t got it just right with you. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisa A.
mayo 16, 2021
Twice and I’m done
PUBLICADO POR:
Lisa A.
mayo 16, 2021
I’ve used eSalon color twice and was disappointed both times. After all that work and the color didn’t cover my grays adequately. I’ve been coloring my hair for 22 years and never had such a bad result.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nichole S.
mayo 16, 2021
Good color but damaging
PUBLICADO POR:
Nichole S.
mayo 16, 2021
This has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
élisabeth R.
mayo 15, 2021
Déçue
PUBLICADO POR:
élisabeth R.
mayo 15, 2021
Je me retrouve avec des cheveux complètement oranges je suis très déçue par rapport aux autres commandes, de plus ça n’a pas bien couvert les cheveux blancs je désire résilier l’abonnement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
élisabeth R. - Nous sommes vraiment désolés que le résultat de votre coloration vous a déçu. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous allons vous contacter afin de remédier à cette situation. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Liz O.
mayo 15, 2021
Very strong smell
PUBLICADO POR:
Liz O.
mayo 15, 2021
The smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Liz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Catherine L.
mayo 15, 2021
Completely wrong colour
PUBLICADO POR:
Catherine L.
mayo 15, 2021
I wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anne Marie W.
mayo 14, 2021
Good in a pinch, not for regular use
PUBLICADO POR:
Anne Marie W.
mayo 14, 2021
I could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Wendy C.
mayo 14, 2021
I did not achieve the colour I had hoped for,
PUBLICADO POR:
Wendy C.
mayo 14, 2021
Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon ....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Wendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with!
PUBLICADO POR:
Kat D.
mayo 14, 2021
Website ordering and updating my pi
PUBLICADO POR:
Kat D.
mayo 14, 2021
Your website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annie H.
mayo 14, 2021
Not happy
PUBLICADO POR:
Annie H.
mayo 14, 2021
Still doesn't cover gray, Not happy with product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maria T.
mayo 13, 2021
Beautiful colour but not the advertised
PUBLICADO POR:
Maria T.
mayo 13, 2021
Beautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katie O.
mayo 13, 2021
Not impressed
PUBLICADO POR:
Katie O.
mayo 13, 2021
This is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lauren S.
mayo 13, 2021
Uggggh
PUBLICADO POR:
Lauren S.
mayo 13, 2021
I asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle B.
mayo 13, 2021
Too brassy and light from my roots
PUBLICADO POR:
Danielle B.
mayo 13, 2021
I need another change because the gray doesn’t take from your products
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BERT W.
mayo 13, 2021
Did not like the color chosen for me
PUBLICADO POR:
BERT W.
mayo 13, 2021
I wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details!
PUBLICADO POR:
Nina G.
mayo 13, 2021
Perplexe
PUBLICADO POR:
Nina G.
mayo 13, 2021
Je n’ai pas encore essayer la coloration mais j’avais demander châtain foncé cuivre acajou et dans mes commander sa me met châtain foncé doré acajou.. j’espère que sa sera le résultat espéré.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nina G. - Merci pour votre commentaire. Nous sommes désolés pour la confusion causée par l'appellation de votre coloration. Nos experts coloristes ont ajustés votre couleur sur-mesure, selon vos besoins. Veuillez vérifier vos e-mails, nous allons vous contacter pour plus d'information.
PUBLICADO POR:
Amie M.
mayo 12, 2021
BURNS
PUBLICADO POR:
Amie M.
mayo 12, 2021
Burned all my head I even did a patch test and I've ended up with gooey scabs all over my scalp. Should of knew because the smell is so so strong. It also left my hair uneven even tho I followed the instructions to a T.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amie M. - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been, and your color did not turn out as you had hoped. We have reached out to you via email to discuss this matter further. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Berangere L.
mayo 12, 2021
Couleur
PUBLICADO POR:
Berangere L.
mayo 12, 2021
Couleur pas assez prononcer à mon goût
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Berangere L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Nos experts coloristes vont vous contacter afin de remédier à la situation.
PUBLICADO POR:
Sara C.
mayo 12, 2021
Turned my hair black
PUBLICADO POR:
Sara C.
mayo 12, 2021
Wouldn’t bother
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sara C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Lori S.
mayo 12, 2021
Too light
PUBLICADO POR:
Lori S.
mayo 12, 2021
Way too light.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elaine M.
mayo 12, 2021
Not impressed
PUBLICADO POR:
Elaine M.
mayo 12, 2021
I have persevered with this however the colour has really poor staying ability and fades extremely quickly. The rinsing off process is extremely unpleasant as the dye seems to be very high in ammonia/peroxide and although I am not asthmatic it makes me wheeze. Overall since staring using this product my hair has gone down in condition massively and I definitely wouldn’t recommend it
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elaine M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tomyco M.
mayo 11, 2021
Was Not Happy This Time
PUBLICADO POR:
Tomyco M.
mayo 11, 2021
I must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Tomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Melissa G.
mayo 11, 2021
Poor Application Directions
PUBLICADO POR:
Melissa G.
mayo 11, 2021
By insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Samantha Z.
mayo 11, 2021
Great quality product, but not the right color
PUBLICADO POR:
Samantha Z.
mayo 11, 2021
The color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Samantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura T.
mayo 11, 2021
Too Dark, not at all blonde
PUBLICADO POR:
Laura T.
mayo 11, 2021
I never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan S.
mayo 11, 2021
Gray coverage poor
PUBLICADO POR:
Susan S.
mayo 11, 2021
I followed instructions exactly but still a lot of gray after
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheila C.
mayo 11, 2021
I did not like the color.
PUBLICADO POR:
Sheila C.
mayo 11, 2021
I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anja K.
mayo 10, 2021
Sorry, aber das Ergebniss stimmt mit der gezeigten Farbe Null überein
PUBLICADO POR:
Anja K.
mayo 10, 2021
Leider voll daneben, ich sehe aus wie Pumuckel. Hier ist viel zu viel rot in dem Ton drin. Ich wollte einen Blondton und keinen Rotton.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Carrie H.
mayo 10, 2021
Terrible
PUBLICADO POR:
Carrie H.
mayo 10, 2021
Did not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Erin B.
mayo 10, 2021
Not very happy
PUBLICADO POR:
Erin B.
mayo 10, 2021
My hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
chris E.
mayo 10, 2021
Farbe schön aber nicht deckend
PUBLICADO POR:
chris E.
mayo 10, 2021
schöne farbe aber leider hat die farbe leider nicht die feinen grauen strähnen abgedeckt.
das war sehr enttäuschenden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chris E. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
NIURKA S.
mayo 10, 2021
This has destroyed my hair
PUBLICADO POR:
NIURKA S.
mayo 10, 2021
Terrible product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Niurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Aga T.
mayo 10, 2021
Soo much NOT what I wanted
PUBLICADO POR:
Aga T.
mayo 10, 2021
I picked beautiful ginger colour. I got a rather dark brown with warm red hints instead.
Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me.
I hate the result I got. I am angry, upset, disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
.
mayo 10, 2021
Disappointed
PUBLICADO POR:
.
mayo 10, 2021
This color only lasted me almost 4 weeks.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Ruby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim B.
mayo 10, 2021
Awful
PUBLICADO POR:
Kim B.
mayo 10, 2021
Blotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mandy F.
mayo 9, 2021
Ordered copper blonde, got purple hair instead
PUBLICADO POR:
Mandy F.
mayo 9, 2021
Utterly devastated. Ordered copper blonde and my formula said copper blonde, but it turned out dark mahogany instead, actually purple... can’t believe it. So horrible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mandy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ruth A.
mayo 9, 2021
Kann mit jeder gängigen Haarfarbe aus dem Discounter mithalten
PUBLICADO POR:
Ruth A.
mayo 9, 2021
Den Hype um eSalon kann ich im Moment nicht nachvollziehen. Der erste Versuch hat das Ergebnis einer gängigen Haarfarbe aus dem Discounter. Die Grauabdeckung ist unwesentlich besser/anders als aus der Drogerie.
Eine weitere Packung habe ich bereits bekommen. Das wird dann wohl auch die letzte gewesen sein.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ruth A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
A P.
mayo 9, 2021
Ordered medium brown, got dark chocolate. Hair feels great, though!
PUBLICADO POR:
A P.
mayo 9, 2021
The dark chocolate color is beautiful, don't get me wrong, and my hair feels healthy and lovely. On the other hand, I expressed a desire for a medium brown since this was my first time using eSalon. Maybe it will lighten up, but when I got was most certainly not medium brown. It is a lovely shade of deep chocolate. I have the unfortunate sensation that I will go back to the boxed stuff so I can count on a particular color. Thanks, though, for a great product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
A P. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine L.
mayo 8, 2021
Did the same as the one before
PUBLICADO POR:
Catherine L.
mayo 8, 2021
I asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Julia K.
mayo 8, 2021
Rubbish - no better than box dye and expensive didnt cover grey
PUBLICADO POR:
Julia K.
mayo 8, 2021
rubbish waste of money
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process.
PUBLICADO POR:
Sandra T.
mayo 8, 2021
They didn't send me what i requested
PUBLICADO POR:
Sandra T.
mayo 8, 2021
Didn't cover my grey hair. Also i was expecting darker colour
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
PUBLICADO POR:
Alice A.
mayo 8, 2021
Such a strong ammonia smell!
PUBLICADO POR:
Alice A.
mayo 8, 2021
I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia H.
mayo 8, 2021
Missing items
PUBLICADO POR:
Cynthia H.
mayo 8, 2021
I received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
sylvia B.
mayo 8, 2021
Did not color grey roots
PUBLICADO POR:
sylvia B.
mayo 8, 2021
I'm just disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel F.
mayo 8, 2021
No coverage
PUBLICADO POR:
Rachel F.
mayo 8, 2021
My hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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