something about this bottle and the color that wont cover my gray roots. I always keep alittle for just in case and no matter what this batch just wont. I have tried to cover my roots several times but no coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah S.
septiembre 21, 2021
Never buying again
PUBLICADO POR:
Deborah S.
septiembre 21, 2021
The sent free set but still didn’t give me any color. The smell was more harsh this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bianca K.
septiembre 21, 2021
Mein erstes Mal
PUBLICADO POR:
Bianca K.
septiembre 21, 2021
Einfache Färbung, alles dabei was man benötigt. Der Farbton entsprach leider nicht ganz meinem Geschmack, war jedoch ok.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bianca K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lisa G.
septiembre 21, 2021
Disappointed
PUBLICADO POR:
Lisa G.
septiembre 21, 2021
I wanted to like this but am disappointed both in the colour and in the coverage. The colour is more brown than I wanted (going for copper) and the ends did not turn out the same colour as the rooms - quite different. I am now going to have to get my hair professionally fixed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda J.
septiembre 20, 2021
Color faded after a week
PUBLICADO POR:
Amanda J.
septiembre 20, 2021
I keep trying but this color doesn't like my hair!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yenima R.
septiembre 20, 2021
Gray hair
PUBLICADO POR:
Yenima R.
septiembre 20, 2021
Don’t cover gray hairs at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yenima - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susanne W.
septiembre 20, 2021
Fehlgriff
PUBLICADO POR:
Susanne W.
septiembre 20, 2021
Die Farbe ist von dem gewünschten Kupfergold meilenweit entfernt, bin enttäuscht und werde eher wieder zu meiner üblichen Haarfarbe greifen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susanne W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Chantelle G.
septiembre 20, 2021
Ordered a Medium Blonde Hair Went Dark Brown
PUBLICADO POR:
Chantelle G.
septiembre 20, 2021
I ordered a medium blonde to lighten my hair. As the colour was developing, I noticed that my hair was going darker and darker. When I rinsed my hair out, I was surprised to find that my hair went dark brown NOT blonde. I am very disappointed and found this product to be a huge waste of money. Will not be buying again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lisa S.
septiembre 20, 2021
No color change and no gray coverage
PUBLICADO POR:
Lisa S.
septiembre 20, 2021
My color remained EXACTLY the same and no gray coverage AT ALL. I've never experienced anything like it with a hair color before.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nancy B.
septiembre 20, 2021
Bottle leaked
PUBLICADO POR:
Nancy B.
septiembre 20, 2021
The color didn’t last very long. I don’t know if it was because the bottle came not sealed so there wasn’t enough product in it or another reason. I have pictures of the mess if you would like them. Thank you for your time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Victoria P.
septiembre 20, 2021
No gray coverage
PUBLICADO POR:
Victoria P.
septiembre 20, 2021
I had them adjust my color because the grays weren’t getting covered by these colors. And now that it’s been adjusted it’s worse you can see my grays all over the place now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel L.
septiembre 20, 2021
Cover wasn't very good
PUBLICADO POR:
Rachel L.
septiembre 20, 2021
I was not happy it did not do a very good job of covering my gray. I did the area with the gray let it set longer then did the rest of my hair. Not happy with this batch of color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristin K.
septiembre 19, 2021
Do not use
PUBLICADO POR:
Kristin K.
septiembre 19, 2021
Turned my hair really gold had to go to a salon to fix it !! It also made my hair feel like hay and rubberywjen wet!! Do not purchase save your hair !!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Denise D.
septiembre 18, 2021
Not color wanted
PUBLICADO POR:
Denise D.
septiembre 18, 2021
Way too red looked like Ronald McDonald
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rebecca G.
septiembre 18, 2021
Not correct.
PUBLICADO POR:
Rebecca G.
septiembre 18, 2021
So, I’ve always dyed my own hair but decided I wanted better hair dye. This was my second box. I’m supposed to have black hair dye but my roots are red? Which is confusing because my natural hair is dark brown. Super disappointed considering the price. I wish it would let me post a picture of the ends of my hair vs the roots..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
CAROLINE M.
septiembre 18, 2021
Aucune tenue
PUBLICADO POR:
CAROLINE M.
septiembre 18, 2021
10 jours après avoir fait la couleur, je peux la recommencer... vraiment très déçue de la tenue de la couleur, autant en acheter une en grande surface, elle sera moins chère pour la même tenue. Je souhaite annuler cet abonnement, merci de me donner la marche à suivre
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
CAROLINE M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes concernant votre coloration et abonnement.
PUBLICADO POR:
Disha D.
septiembre 17, 2021
Too disappointed. Would never buy it again!
PUBLICADO POR:
Disha D.
septiembre 17, 2021
I saw the good reviews and thought to give it a try. I have black hair and some gray hair. The color (copper mahogany)itself was really nice but I was really disappointed with the coverage. Followed the process 100% but still, my gray hair wasn't covered at all. My black hair has really nice color but what's the point for color if it doesn't cover gray hair. Really disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Disha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth M.
septiembre 17, 2021
A little too dark
PUBLICADO POR:
Elizabeth M.
septiembre 17, 2021
I have tried eSalon’s ash blonde demi-permanent color twice now on my level 8 hair.. The first time was eSalon’s 8.1 medium ash blonde, which turned out like a level 6-7 light brown on me. It washed out eventually after using a whole bottle of clarifying shampoo. I alerted eSalon and they adjusted the next order to 9,1 ash blonde which I tried a month later. It wasn’t as dark, but on me it still turned out about a level 7. They were both pretty colors, but darker than I was looking for. Maybe demi-permanent color just doesn’t work on me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jill L.
septiembre 16, 2021
No auto sign up
PUBLICADO POR:
Jill L.
septiembre 16, 2021
I did not want to sign up for automatic sending of product. When I first ordered I wanted to see if I even like the product, and before long I was receiving package way too often. This pissed me off because I am being charged for shit I dont need or want.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CARMEN M.
septiembre 16, 2021
grey coverage
PUBLICADO POR:
CARMEN M.
septiembre 16, 2021
color was spot on, but the grey coverage was not good
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Helen J.
septiembre 16, 2021
WANT TO CANCEL BUT NOT SURE
PUBLICADO POR:
Helen J.
septiembre 16, 2021
I AM THINKING OF CANCELING AS THE COLOR IS NOT COVERING MY GREY HAIR
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Martina P.
septiembre 15, 2021
Ordine non arrivato
PUBLICADO POR:
Martina P.
septiembre 15, 2021
Sto aspettando dal 6 settembre, nussun pacco e nessuna spiegazione.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martina - Grazie per aver condiviso la sua esperienza. Siamo spiacenti per il ritardo nella consegna del suo ordine. Esaminando il suo account, abbiamo notato che il nostro team le ha fornito ulteriori informazioni, riguardati la consegna, via email. Non esiti a contattarci nuovamente nel caso avesse bisogno di ulteriore assistenza e grazie ancora per la sua fiducia e pazienza!
PUBLICADO POR:
SHARON K.
septiembre 15, 2021
Disappointed this time.
PUBLICADO POR:
SHARON K.
septiembre 15, 2021
It’s only been 2 weeks after coloring only the roots and always do my grey first. Grey is already showing. What’s wrong?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa H.
septiembre 15, 2021
Hair color
PUBLICADO POR:
Lisa H.
septiembre 15, 2021
I don’t like the color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
gisela A.
septiembre 15, 2021
DANGER
PUBLICADO POR:
gisela A.
septiembre 15, 2021
i don't know if this batch that i got was a new mix but i left it on my bathroom cart for 15 minutes only to come back and find all the contents completely oozed out of the bottle and unto my cart, which is now damaged. i tried to salvage whatever i could scoop up and tried to color my hair, immediately my eyes started to burn and tear up, and the smell of ammonia was overbearing, not to mention that i started to get sick to my stomach. I immediately washed it out of my hair. I should also mention that my son used the bathroom and told me that he felt like he was going to throw up while using the bathroom, i didn't put two and two together until i went in there and i started to feel this as well. I am cancelling my subscription immediately and going back to what i used before which never gave me any side effects at all. Highly disappointed. And i hope i don't have any lingering side effects from this. I hope if anyone reads this in hopes of trying this product, they will reconsider purchasing from this company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gisela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen B.
septiembre 14, 2021
didnt get it
PUBLICADO POR:
Helen B.
septiembre 14, 2021
It is now 3 weeks since it was shipped (informed it has been shipped by email) and I have not received it. I would like to cancel my account and I cannot see how you do this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kirsty W.
septiembre 13, 2021
Colour
PUBLICADO POR:
Kirsty W.
septiembre 13, 2021
Colour was never bright or left hair shiny. Never much depth. And Grey's would show within 10 days of application, 3-4 washes
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Pam W.
septiembre 13, 2021
Custom colour set
PUBLICADO POR:
Pam W.
septiembre 13, 2021
This was a different shade from usual
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pam W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
brigitte L.
septiembre 13, 2021
arlésienne lol
PUBLICADO POR:
brigitte L.
septiembre 13, 2021
pas reçu ma commande
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
brigitte M. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous n'avez pas reçue votre commande. Nous allons revenir vers vous par e-mail afin de vous aider.
PUBLICADO POR:
Melissa D.
septiembre 12, 2021
Won’t buy again
PUBLICADO POR:
Melissa D.
septiembre 12, 2021
The color I received was nowhere near what I wanted. I do understand that can happen based on many things so that I could have dealt with. But… I followed instructions and by a week from the day I colored my hair roots around my face were already gray! This product also dried my hair out horribly. So disappointing! Back to my drug store brand I go.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Arthur M.
septiembre 12, 2021
Product fails
PUBLICADO POR:
Arthur M.
septiembre 12, 2021
The color chosen was not as described in the picture I selected. The red was not present, only a very unpleasant blond. I also found no place I could activate the "Guarantee".
I would not have given one star, but you forced me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Arthur - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Siena T.
septiembre 12, 2021
My review
PUBLICADO POR:
Siena T.
septiembre 12, 2021
Still not the colour I ordered. It was a little bit lighter then last time. Still super red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Siena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Laurie R.
septiembre 11, 2021
roots darker then before
PUBLICADO POR:
Laurie R.
septiembre 11, 2021
I asked for a lighter shade and when I colored my roots only as directed my roots came out darker then they were'
before I colored
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kristin T.
septiembre 10, 2021
Color set
PUBLICADO POR:
Kristin T.
septiembre 10, 2021
Was way to dark for an medium ash brown. My hair turned out black and red with both products together
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ma Angelyn D.
septiembre 10, 2021
Darker color than my usual hair
PUBLICADO POR:
Ma Angelyn D.
septiembre 10, 2021
I have specifically informed them that i want to go ash brown they said its not doable but they can ho a shade lighter from what my current color is. I was fine with this . Did my color today and it turned black! Black! The communication was fine but the outcome is not. I was very precise to let them know that i do not want yi put chemicals on my hair if they will not be able to give me a good outcome. But still i have this black hair now. Not happy at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ma Angelyn D. - Thank you for reaching out to us. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stefanie I.
septiembre 9, 2021
Verstecktes Abo und kein Einhalten der Rücknahmegarantie
PUBLICADO POR:
Stefanie I.
septiembre 9, 2021
Mit der ersten Bestellung und der Farbe war ich überhaupt nicht zufrieden, keine ausreichende Grauabdeckung etc.
Anscheinend wurde automatisch ein Abo abgeschlossen und da die Bestellbestätigung in meinem Spam gelandet ist, kam die Bestellung unerwartet bei mir an und der Betrag wurde mir sofort von der Kreditkarte abgezogen. Meine E-Mail-Beschwerde ging an irgendeine Adresse in London und ich habe bis heute keine Rückmeldung erhalten. Ich bin weder mit den Produkten noch mit der Abwicklung zufrieden und kann das Konzept und die damit verbundenen Versprechungen überhaupt nicht weiterempfehlen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie I. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Zelia T.
septiembre 9, 2021
Sentiment de non prise en compte de ma demande
PUBLICADO POR:
Zelia T.
septiembre 9, 2021
C'est la troisième fois que je fais une commande sur eSalon. Pour cette dernière commande j'ai choisi une couleur plus foncée que la précédente tout en exprimant mes doutes, mes hésitations. De plus, j'ai également précisé qu'il fallait une touche de vert dans la composition car mes cheveux ont tendance à prendre des reflets roux que je n'aime pas du tout. Je suis très étonnée de n'avoir eu aucun retour, échanges avec un conseiller et également déçue de constater qu'il n'y a pas de touche de vert dans la composition de la couleur que je viens de recevoir. Je ne l'ai pas encore testée car j'ai un peur du résultat (trop foncé ou avec des reflets).
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Zelia T. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Erika G.
septiembre 9, 2021
Too red
PUBLICADO POR:
Erika G.
septiembre 9, 2021
No matter what mix you all make it comes out too red and this time it was even more red. I've been asking for ash/neutral medium brown and it's just too red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erika - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patti T.
septiembre 9, 2021
Orange roots
PUBLICADO POR:
Patti T.
septiembre 9, 2021
I have been using the same color for a while. Only this time, it turned my roots bright orange. I should have known something was different when it mixed up a dark gray instead of the usual light brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tanya D.
septiembre 9, 2021
Extremely disappointed
PUBLICADO POR:
Tanya D.
septiembre 9, 2021
The last dye I received was too light. I think it was mixed wrong. My roots ended up light brown instead of dark brown to match the rest of my hair. I had to buy hair dye from a beauty supply to fix it.
Need better gray coverage. My grays will reappear after the second wash after dying with this dye. I have mentioned this before and no improvements have been made.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tanya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hosai W.
septiembre 9, 2021
Didn’t work for me
PUBLICADO POR:
Hosai W.
septiembre 9, 2021
I heard good reviews so thought yo try. However it didn’t work for multiple reasons, the color had redish undertone, it didn’t cover my grays at all.
The smell is very intense too so i will be canceling.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hosai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly B.
septiembre 9, 2021
This site will not allow me to cancel
PUBLICADO POR:
Kelly B.
septiembre 9, 2021
Cannot cancel my order...follow listed direction and wont work. This is some BS
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon K.
septiembre 9, 2021
Terrible flat chalky grocery store color
PUBLICADO POR:
Shannon K.
septiembre 9, 2021
Wowwww, this color was bad. My ends were literally matte black. The Demi has faded, expected, but to a terrible brassy color. I asked to reformulate and was given the same color? And instructions to only color my roots? So I should leave the mid length brassy, die the roots chalky black. Great solution! Time to call the professionals and get a real hair color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica N.
septiembre 9, 2021
Fading
PUBLICADO POR:
Jessica N.
septiembre 9, 2021
This color appears to be fading and it is not as dark as expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liz D.
septiembre 8, 2021
Terrible to deal with
PUBLICADO POR:
Liz D.
septiembre 8, 2021
I only wanted to try the colour once but Ive been sent another one and asked to pay customs charge of almost €10
I've tried to cancel after first order but website is so difficult to use and option not there to cancel.
Would not reccomend this company. No reply from previous contact made to stop future orders being sent. To it looks like a bit if a scam.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Liz D. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sabine W.
septiembre 8, 2021
NIE WIEDER
PUBLICADO POR:
Sabine W.
septiembre 8, 2021
Bestellt am 23.08.21 und am 08.09.21 immer noch keine Lieferung erhalten.
Support versucht es mit, kommt aus dem Ausland, kann länger dauern.
Auf Website wird mit 1-3 Tage als Lieferung geworben.
Ich gebe dieser Website, da ich ja das Produkt leider nicht kenne, null Punkte.
Hoffe nur, ich bekomme mein Geld zurück.
Dies war es dann auch mit dem Shop. Ich, nie wieder.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine W. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Diane L.
septiembre 8, 2021
No difference from L’Oréal 8n.
PUBLICADO POR:
Diane L.
septiembre 8, 2021
Double the price, yet the same result with store bought traditional box color. Cancel orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa W.
septiembre 8, 2021
Terrible color
PUBLICADO POR:
Lisa W.
septiembre 8, 2021
I have been using esalon for a while now. And at first my color was awesome. And the coverage was amazing. I felt beautiful after coloring my hair. Simple instructions fast shipping. But after a few shipments my hair started being a yellow color (not blonde but yellow) and my grey hair looked more predominate..so I emailed my colorist and she adjusted the color. My hair looks worse and the grey hair. Well u can see almost everyone of them suckers. :( I am not sure what happened between my first few orders to now. But I hate my hair color and the adjustments made it worse.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
septiembre 8, 2021
Horrific company !!
PUBLICADO POR:
.
septiembre 8, 2021
The most unprofessional, obnoxious, rude employees I have ever dealt with! Horrible reviews , aa well as thousands of BBB complaints !! RUN!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hi there - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camila G.
septiembre 7, 2021
Horrible !
PUBLICADO POR:
Camila G.
septiembre 7, 2021
J’avais tellement d’espoir et maintenant j’ai surtout du regret :(
1- je suis habitué à colorer mes cheveux, j’utilise des colorations pro (Schwarzkopf) et des colorations achetées au supermarché, et jamais je n’ai eu une coloration qui sentait comme celle-ci. L’odeur est insoutenable, mes yeux n’ont pas arrêté des perdre des « larmes » j’arrivais à peine à respirer !
2- la couleur n’est pas du tout la couleur présentée quand j’ai passé commande ! J’ai demandé du châtain moyen irisé, et maintenant mes cheveux sont noirs, ternes et complètement cassés ! Même les couleurs acheté au supermarché correspond plus au photos que la vôtre !!! Très déçu 😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Camila G. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et de la gêne occasionnée lors de l'application. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à la situation.
PUBLICADO POR:
Mary B.
septiembre 7, 2021
Colorist did not read my note
PUBLICADO POR:
Mary B.
septiembre 7, 2021
I had a couple of orders and LOVED my color. I did not order for a while and when I ordered again I thought I said all the same things but the color was very fake looking red. A red that is very unnatural. For my next ordered I looked up my previous color and put that in the note and I received the same FAKE UGLY RED! I really liked the original color so I’m willing to try one more time.. but it’s impossible to even contact anyone so im not going to hold my breath. Too bad. I really wanted to like this company!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
ELIZABETH Y.
septiembre 7, 2021
Not for hard to cover grey hair
PUBLICADO POR:
ELIZABETH Y.
septiembre 7, 2021
Not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zeliha D.
septiembre 6, 2021
Did not cover my all grays
PUBLICADO POR:
Zeliha D.
septiembre 6, 2021
It was easy to apply. After the application my hair was smooth and shiny. I really like the color it was a perfect match however all of the grays weren’t covered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zeliha - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
claire G.
septiembre 6, 2021
Color not right
PUBLICADO POR:
claire G.
septiembre 6, 2021
The eSalon products are easy to use and feel great. The problem was with the color that resulted. It was too dark and not bright enough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claire - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lindsey R.
septiembre 6, 2021
Didn't Last
PUBLICADO POR:
Lindsey R.
septiembre 6, 2021
It's been a couple weeks since I colored my hair and it looked wonderful for the first week, then the color started coming out even with a shampoo and conditioner for color treated hair. My old bleach job and grays are now totally visible. The gloves were also way too small for my hands and I had to purchase others.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kara G.
septiembre 5, 2021
Too dark
PUBLICADO POR:
Kara G.
septiembre 5, 2021
The product seems to be decent quality, however, the color is WAY off— far darker than my original color, which I wanted to lighten. I have requested cancellation of my membership.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie-Odile T.
septiembre 3, 2021
Cheveux blancs à peine coloré
PUBLICADO POR:
Marie-Odile T.
septiembre 3, 2021
Bonjour ,
Cheveux blancs à peine colorés malgré le temps de pose respecté .Toujours mes racines qui restent poivre et sel . Sinon coté couleur ,aucune brillance ,ni reflet. Nouvelle tentative avant résiliation .
De plus , j'avais annulé le produit Triple Prep qui rend les cheveux gras. Vous me l'avez comptabilisé.....
Merci de votre compréhension.
Mme Thomas Marie- Odile
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
carol M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa
septiembre 3, 2021
It was fair
PUBLICADO POR:
Teresa
septiembre 3, 2021
It really didn't last any longer than the original order. I even got the shampoo and conditioner for color treated hair. I only was washing it twice a week. So I don't know if my hair is just growing faster or my gray hair is just absolutely stubborn. For all over coverage is great and fantastic color. I have purchased from esalon a long time now. No complaints there.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Itzy S.
septiembre 3, 2021
Roots only ? Needed highlight coverage. Not happy with this.
PUBLICADO POR:
Itzy S.
septiembre 3, 2021
I needed full head coverage ! Not just roots. Wanted highlights, mine have faded away.
Do not send me anything else, ever !!!!!!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Itzy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stella Q.
septiembre 3, 2021
Grey hair
PUBLICADO POR:
Stella Q.
septiembre 3, 2021
The color is nice but it did not cover my greys - followed the 2 bottle instructions so I was expecting better results.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
MIA78
septiembre 2, 2021
Not for black folks
PUBLICADO POR:
MIA78
septiembre 2, 2021
This hair dye is NOT for all black women or men. At Ieast I know it's not for 100% African hair texture.....i.e. 4c hair. I should have known before purchasing, most of the women on the ad were non-black women. Did NOT cover my Grey hair like I expected. Usually when I use other brands e.g. shaemoisture, nutriant etc I get 100% coverage. Plan to get my money back.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mia78 -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan B.
septiembre 1, 2021
Custom color
PUBLICADO POR:
Megan B.
septiembre 1, 2021
It did not match my natural color. After I dyed it the color looks very unnatural. The dye dried my hair out so bad. It now feels damaged and super dry all the time. I will not use this product again and will tell all my friends and family not to use this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Saida E.
septiembre 1, 2021
Gray hair is not colored,
PUBLICADO POR:
Saida E.
septiembre 1, 2021
I ordered 2 sets, unfortunately I used only one. Because my couple gray hair not colored. I did everything by instructions. Thanks God , I don’t have a lot gray hair. I’m very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Saida - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Griselda G.
agosto 31, 2021
Horrible
PUBLICADO POR:
Griselda G.
agosto 31, 2021
Worst hair Die I ever used. It’s Extremely messy. Stained my bath tub and all areas around where it splashed while washing the color off. The worst part, It Didn’t cover my grays and the color is way off what I ordered. Very Very disappointed with this product!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Griselda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fle B
agosto 31, 2021
Très déçue du résultat, très foncé
PUBLICADO POR:
Fle B
agosto 31, 2021
Bonjour,
Très déçue du résultat, la couleur est beaucoup beaucoup trop foncée, j'ai pris châtain clair et j'ai l'impression d'être châtain foncé! J'avais demandé lorsque de ma commande des tons jaunes ( non oranges ni rouges), que je ne retrouve pas... Du coup maintenant, esalon, comment je ratrape ça svp ?
Dernière chose, la quantité de la coloration, vraiment très juste, je n'ai pas eu assez de produit pour faite toutes mes longueurs à l'arrière, j'ai une tignasse très épaisse il faut dire, mais voilà....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fle B. - Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Jennifer H.
agosto 31, 2021
I might be expecting too much?
PUBLICADO POR:
Jennifer H.
agosto 31, 2021
I have light brown hair but it pulls really red whenever I lighten it. I tried going just one shade lighter than my natural color but it kept looking brassy. I tried leaving it on longer and getting more neutralizer in the formula but it's just not what I was hoping for. Everyone thought I was trying to color my hair red when I was trying to go neutral. I guess I'm someone who will have to go to an actual salon to get what I'm looking for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jing S.
agosto 31, 2021
I hate it!
PUBLICADO POR:
Jing S.
agosto 31, 2021
My hair got thinner! At first its good but after a week it faded so fast! And worst, i can't cancel my order! Its sooo expensive! Such a waste of money!
CAN YOU STOP SENDING ME PRODUCTS!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jing - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy H.
agosto 31, 2021
Very damaging!
PUBLICADO POR:
Cindy H.
agosto 31, 2021
I gave eSalon a chance with 3 separate orders. The color does not cover gray, comes out patchy, and severely damaged my hair. I’ve colored my own hair for years and this is truly the worst at home hair color I’ve ever used. It’s very poor quality.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - We’re truly sorry that our color did not meet your expectations We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristi N.
agosto 31, 2021
Color is not satisfactory
PUBLICADO POR:
Kristi N.
agosto 31, 2021
I didn’t have great expectations, but the color is off, and when my roots grew out there was quite a difference in color. Because of the pandemic, I felt it best to continue with Esalon until local salons could fix my hair back to my natural color.
Overall, I’m simply not pleased with the color.
I notified Esalon, and they adjusted it a bit for my next order, but then I had 3 different colors after the roots grew out a bit.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee J.
agosto 30, 2021
Renee’s review
PUBLICADO POR:
Renee J.
agosto 30, 2021
The color was a little better than the last but it really fried my hair! My hair is like hey now!! I hate how my hair feels!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diana A.
agosto 30, 2021
Didn't cover roots well
PUBLICADO POR:
Diana A.
agosto 30, 2021
Have used same color before with better results - didn't cover my roots very well. Even tried again after shampooing with leftover color and just didn't take. Will be rethinking buying this again.....was using to freshen roots between salon colors and it would get me a few weeks, but not this time, so ended up going back to salon the following week. Not cost effective when it doesn't work.... :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vanessa M.
agosto 29, 2021
No grey coverage
PUBLICADO POR:
Vanessa M.
agosto 29, 2021
I bought this product after reading the reviews but this product was disappointing for me as it did not cover my grey hair at all. I would like a refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lorena M.
agosto 28, 2021
Got the wrong color!!
PUBLICADO POR:
Lorena M.
agosto 28, 2021
You sent me the wrong color. Completely messed up my last order order and sent me a dark brown instead of copper golden. It took me years of professional care to get to the color and now my hair looks ridiculous.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angella J.
agosto 28, 2021
No stay color
PUBLICADO POR:
Angella J.
agosto 28, 2021
I am disappointed. The product covered my gray hair for only a week
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angella - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angie T.
agosto 27, 2021
Not worth the money
PUBLICADO POR:
Angie T.
agosto 27, 2021
Color faded away with in a week!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Norma W.
agosto 27, 2021
NO DELIVERY!!
PUBLICADO POR:
Norma W.
agosto 27, 2021
Hi Guys, apologies for no review of your products as I have Not received it yet!!
Thx Norma 😒
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicki S.
agosto 27, 2021
Still trying to acheive better grey coverage
PUBLICADO POR:
Nicki S.
agosto 27, 2021
Perhaps by lighting the colour to show less white strips on the root line.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nicki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin
agosto 27, 2021
Gray coverage is bad
PUBLICADO POR:
Erin
agosto 27, 2021
The color smelled worse than what I was using before and my hair did not feel good after coloring like it does with the professional color I was using, but I still kept an open mind. The color turned out quite pretty, but I was unimpressed with the gray coverage right after coloring. But about a week after I colored my hair, all the gray seemed to show back up. And yes, I followed the instructions to the letter and I am not a hair color novice by any means. The customer service is great, and they gave me a free color, but I will not be wasting my time in the future with this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele C.
agosto 26, 2021
It just does not cover the greys
PUBLICADO POR:
Michele C.
agosto 26, 2021
I am disappointed as I hoped it would cover the greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shivani T.
agosto 26, 2021
After 10 days hairs near root looks much lighter
PUBLICADO POR:
Shivani T.
agosto 26, 2021
after 10 days color faded near roots and in sun light it looks two different color-near root its light brown and tip darkest brown. I already have volume issue, with that lighter brown near root make it seem bigger bald patch.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shivani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Viveca A.
agosto 26, 2021
Not the right color at all
PUBLICADO POR:
Viveca A.
agosto 26, 2021
Not the right color at all then you sent me another after not even trying it till now
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Viveca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Crystal T.
agosto 25, 2021
Orange
PUBLICADO POR:
Crystal T.
agosto 25, 2021
Turned my hair a horrible shade or orange....
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alma C.
agosto 25, 2021
Awful have ended up with two toned hair even though followed instructions
PUBLICADO POR:
Alma C.
agosto 25, 2021
I followed exactly the instructions and I now have darker roots and patches of lighter colour in some areas. The roots/ends separate bottles, used one half of each with one bottle of developer as per printed instructions.
There is also only one shampoo/Conditioner and my hair is quite dry and stringy, so as a result have to keep my hair tied up until I can get it fixed, which will cost a fortune!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alma C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jillian B.
agosto 25, 2021
Not sure
PUBLICADO POR:
Jillian B.
agosto 25, 2021
Esalon has given me what i wanted. I think the colour is not suiting me. I find that my hair looks dirty rather then fresh and bouncy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Magdalena R.
agosto 25, 2021
Nice colour but seriously damaged my hair
PUBLICADO POR:
Magdalena R.
agosto 25, 2021
Initially I loved the colour but somehow after using this brand my hair became dry and started to break. I’m really upset because I hoped for salon like quality not over the counter dye box.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Magdalena R.- Thank you for taking the time to share your feedback with us.! We are sorry to hear you have been experiencing hair damage since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brooklyn W.
agosto 25, 2021
Doesn't cover my greys
PUBLICADO POR:
Brooklyn W.
agosto 25, 2021
I tried 3 times and still didn't get grey coverage. Took your advise and everything. You also have a 100% satisfaction but no one ever reached out to me granted I emailed with my issues
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brooklyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
KRISTI T.
agosto 25, 2021
What happened?! See new After photos attached 8-25-2021
PUBLICADO POR:
KRISTI T.
agosto 25, 2021
I had written detailed notes about Color Goals (Medium Blonde (Cool Beige)), my skin tone, hair texture and tendency to come up red and included multiple photos. I was expecting a mix that was predominantly ash with far less gold. The resulting color on the 5-6 inches of virgin hair from the crown down came up very red and the overall color clearly appears distinctly Auburn. It completely clashes with my fair neutral/slightly cool skin tone so I'm very disappointed. I even tried the purple Tint Rinse to help counteract the red but it did little.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cory S.
agosto 25, 2021
I hated this color.
PUBLICADO POR:
Cory S.
agosto 25, 2021
I hated this color. It did not apply even to my hair. My hair was soaked with hair dye. There was not a strand untouched. The color is nothing like what I requested. I hate my hair now :( I was really looking forward to this color :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cory - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine L.
agosto 24, 2021
sur mes cheveux cela fait orange
PUBLICADO POR:
Catherine L.
agosto 24, 2021
sur mes cheveux cela fait orange
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Verda S.
agosto 24, 2021
Disappointed!!!!!
PUBLICADO POR:
Verda S.
agosto 24, 2021
Didn't cover gray's and lost lots of hair after use.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Verda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabriella K.
agosto 24, 2021
Aucune différence...
PUBLICADO POR:
Gabriella K.
agosto 24, 2021
Toute contente j'ouvre mon colis, déjà bon de la coloration a couler dans la boîte...
Je me lance, suit toute les consignes... Ça pique beaucoup... Au rinçage je perds une poignée de cheveux... Bon...ok.... Et résultats... Bha pas de différence si ce n'est un léger reflex roux au soleil et encore... Déçu...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gabriella K. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été satisfaisante. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Jane
agosto 24, 2021
Color comes off on every wash
PUBLICADO POR:
Jane
agosto 24, 2021
Color comes off on every wash
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jane Marie M.
agosto 23, 2021
A Bit Disappointed
PUBLICADO POR:
Jane Marie M.
agosto 23, 2021
My hair was colored to exact specifications given by eSalon, but the gray was not covered completely and just days after the treatment, silvery threads emerged. These were mostly at my temple and front hairline; the other roots took the coverage well. The overall color was also too dark. It has lightened up a bit, but it still does not have the subtle gradiations I was hoping for. My hair feels good, though, and I love the shampoo/conditioner accompanying the purchase. Unsure what to do now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mila P.
agosto 23, 2021
Did not cover grays
PUBLICADO POR:
Mila P.
agosto 23, 2021
Does not work for my hair aka stubborn grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mila - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Terri H.
agosto 23, 2021
Still grey at spots
PUBLICADO POR:
Terri H.
agosto 23, 2021
Great color, but the grey just doesn’t get colored. It looks like it doesn’t even come at all.
I do love the color, so I guess I’ll be stuck with the grey spots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Terri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kayla B.
agosto 23, 2021
No color change
PUBLICADO POR:
Kayla B.
agosto 23, 2021
My hair didn’t change color at all, not even my grays. I followed directions but just didn’t show in my hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan C.
agosto 23, 2021
Meh, lots of room for improvement!
PUBLICADO POR:
Megan C.
agosto 23, 2021
I'm honestly not impressed or happy with my order. It's just ok honestly. It's like box dye that you'd get from Walmart, but in fancier packaging with your name on it and a "customized color". I suppose they came pretty close to the color I requested BUT I don't like how coppery the color is. I've never been able to find a dye that matches my natural strawberry blonde hair, so I gave this a chance and got the same fake, copper looking result as any other reddish box dye hair color. I wasn't seeking a different hair color. I only wanted to dye my grays, but now my entire head (moreso my roots) have that bright copper/orange color that is noticeably fake and unnatural looking. If you're a ginger like me, then you know what I'm referring to. For whatever reason our hair color is hard to replicate. Red hair dyes never turn out looking natural afterwards whether you're a natural redhead or not. This dye is no exception unfortunately. I guess my expectations were a little higher because Brad Mondo recommended it in one of his videos, but I'm sad to report he let me down on this one. I will say that the color is consistent as far as the shade goes. It is the same color all over (roots, mids and ends) BUT there are 2 patches/streaks of hair that didn't take the color on the top, back, center section of my head and I'm not sure why. I'm 99% positive it wasn't my fault because I was very meticulous and had help with it. My hair was completely saturated with dye all over. I know for a fact that no spots were missed and I didn't have any other products in my hair either. I washed it 2 days prior to coloring it because it's never a good idea to dye freshly washed hair, but also not good to dye dirty hair either. There was nothing in my hair. No leave-in products, no detangler. I just shampooed/conditioned it and let it air dry, then dyed it 2 days later. So I'm not exactly sure what went wrong but I'm pretty disappointed with the coppery shade.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yvette G.
agosto 23, 2021
Not for me
PUBLICADO POR:
Yvette G.
agosto 23, 2021
It's only been 2 weeks since I initially colored, I thought I was going to get better gray coverage or at least better, long lasting coverage. Not at all. The color wasn't rich enough. The black isn't as black as box shelf coloring. 2 weeks later I was and now my roots have turned a golden brown color NO WHERE near my original color. I'm not impressed. I will not be purchasing future orders.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yvette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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