A second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin.
The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too.
I don’t mean to sound negative, it’s only because my head itches like crazy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Gail N.
abril 12, 2022
Color faded quickly.
PUBLICADO POR:
Gail N.
abril 12, 2022
I have used Esalon on and off for years, and raved about it to friends and family. The last few orders, unfortunately left me unsatisfied.
I actually skipped my last order to try some other brands. Good store bought color looked and lasted about the same amount of time as my esalon color.
I forgot to skip my next order, so there is one on the way. My last one.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mercedes B.
abril 12, 2022
Horrible color
PUBLICADO POR:
Mercedes B.
abril 12, 2022
Made my roots way lighter then the rest of my hair, and in the sun it’s a very light color. I wouldn’t recommend to anyone
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mercedes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah M.
abril 12, 2022
Not worth it
PUBLICADO POR:
Hannah M.
abril 12, 2022
Great packaging and marketing! The products itself was terrible, did not cover even one of my greys, in fact it didn’t even cover the lighter colour I had on my roots! Very disappointed, I followed the box instructions to a T and my hair literally came out as if I just had a plain old shower.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Hannah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabina T.
abril 12, 2022
Deckt nicht
PUBLICADO POR:
Sabina T.
abril 12, 2022
Farbe deckt keine grauen Haare
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabina T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kaitlin F.
abril 12, 2022
Package never received
PUBLICADO POR:
Kaitlin F.
abril 12, 2022
Good Morning, I never received my most recent hair color package.
Thanks,
Kaitlin
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kaitlin - We are so sorry to hear that your order has not arrived. Please check your inbox for an email from us to follow up with your missing order.
PUBLICADO POR:
Kelly Y.
abril 11, 2022
Doesn’t stay on the grey
PUBLICADO POR:
Kelly Y.
abril 11, 2022
Within 3 days the color washed off my grey. My hair looked washed out and raggedy after 2 weeks. I want to like this but it is too expensive for my hair to look so awful. I’m going back to L’Oréal.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rin P.
abril 11, 2022
It didn't cover any gray hair.
PUBLICADO POR:
Rin P.
abril 11, 2022
Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tessa P.
abril 11, 2022
This company can’t even get black right
PUBLICADO POR:
Tessa P.
abril 11, 2022
I decided to give this company a try as a break from Madison Reed who’s black color has an undertone of auburn that I don’t care for.. Boy do I regret that. After 3 and a half hours coloring, showering, blow drying and styling, my hair looks horrible. if I had to guess the color they sent I would say light brown with red undertones, not even in the same realm as black. I have an event tonight for work that I don’t even want to go to because I can’t wear a hat to hide my ghetto hair colors and to top it off the customer service left me shaking with anger. Refused to refund me both my orders which I used at once time for full coverage then refused to refund the shipping. Don’t just exit out of this website, run and tell everyone you to know beware. These people have no idea what they are doing. Patron Madison Reed, they are 100% better in every aspect.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Tessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern to the best of our abilities. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelli S.
abril 10, 2022
My hair is a tragedy
PUBLICADO POR:
Kelli S.
abril 10, 2022
From the very beginning of this eSalon process my part was very easy and I took a picture of my hair and I went over my hair just like everyone does well I got in touch with ma personalized stylist and she said that she was looking at my picture and I told her my hair pulls red easel e so she suggested an ass color so today I made the biggest mistake by using your product. My hair is totally Gray. Gray. Gray. I am so disappointed that I have spent money to have a guide to help me with the right color. I will continue to make my reviews of your stylist being nonchalant to me and what color I received to put on my hair. I hope no one else has to go through what I am going through
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachael B.
abril 9, 2022
Maybe I am too finicky
PUBLICADO POR:
Rachael B.
abril 9, 2022
The last time I colored my hair with the personalized formula from esalon, my hair right away pulled red/orange, and this was an already adjusted color from the previous coloring. Esalon had sent me a toner, which worked to tone down the brassiness.
They were kind enough to send me a free extra bottle of coloring so that I could do my whole hair along with the roots. But the adjusted color is very dark brown. Too dark for my coloring. I’ve been shampooing each day and I am going to do a vinegar rinse to try to lighten it a shade.
I know their goal was to take out the red tones, which I requested, but I wish there could be a happy medium of a lighter brown that isn’t brassy.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Rachael - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carmen C.
abril 8, 2022
Unhappy with the product
PUBLICADO POR:
Carmen C.
abril 8, 2022
First orders works excellent on my hair, great coverage on grays, I received to much compliments, but after using the product for consecutive months the product not works like before , not coverage on grays I decide to stop buying the product, I was expecting same quality for all my orders also the price is to high.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marilyn S
abril 8, 2022
Extremely disappointed with outcome of color
PUBLICADO POR:
Marilyn S
abril 8, 2022
I was very excited and hopeful to try this product. Unfortunately, the outcome was extremely disappointing. I'm not even sure what to call my hair color but it is far from what I requested. I had ordered a platinum blond and sent the pictures and answered all the questions. I followed the directions to a T. My hair turned out a reddish brownish much darker than expected hair color. Also, it did not cover a lot of the grey. It is not even close to being blond. I am going to have to go to a salon to have it professionally corrected.
I sent the last order back to you. I would like credit for both of the coloring kits please.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Marilyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Olga D.
abril 8, 2022
schlecht
PUBLICADO POR:
Olga D.
abril 8, 2022
Ich habe gekriegt Braun Braun Braun!!!!!! Dunkelblond ? Nicht mal daneben !
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Olga D. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lizzie M.
abril 7, 2022
Light roots
PUBLICADO POR:
Lizzie M.
abril 7, 2022
Love the process, but roots meant to be black ended up red and lighter than rest of hair. Unsure how that happened, will try again!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Lizzie! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronica M.
abril 7, 2022
Did not cover any of my gray
PUBLICADO POR:
Veronica M.
abril 7, 2022
I purchased this item and tried it twice. The second time around I left it on longer. But still did not cover ANY of my gray.
Was extremely disappointed after the amount I spent, TWICE. The store box color covers all my gray in less of the time.
Not happy at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Veronica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julia S.
abril 7, 2022
BEWARE! Demi-permanent formula contains hydrogen peroxide
PUBLICADO POR:
Julia S.
abril 7, 2022
Would give zero stars if it were possible. Triple checked that my formula was identified as demi-permanent, applied it to my hair, noticed tingling, checked the formula of the developer and saw that it contains hydrogen peroxide, washed it out as soon as I could. So mad at myself, but I have no idea how you could market dye that permanently lightens hair as demi-permanent color. Now the roots of my brown hair have an orange-ish cast that will take forever to grow out. Bizarre and horrible.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Julia! We're so sorry to hear about your experience. Typically, most developers include hydrogen peroxide. We truly appreciate your feedback! Upon reviewing your profile, we see that you've already left an adjustment request for your complimentary replacement for your colorist. It looks like your next order will begin processing on April 27th, we're always happy to adjust this date if need be. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura G.
abril 7, 2022
Don’t bother.
PUBLICADO POR:
Laura G.
abril 7, 2022
I asked to colour the ginger tones in my brown hair, I have brown/copper coloured hair. All the colour did was make me a slightly darker ginger?! I opposite of what I wanted!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Laura! Thank you for contacting us. We are so sorry to hear that the color didn't meet your expectations. One of our colorist will review your formula to provide a solution. Please check your emails, we've just contacted you.
PUBLICADO POR:
Dawn L.
abril 6, 2022
I'm not a Pro
PUBLICADO POR:
Dawn L.
abril 6, 2022
Terrible results. Top of my head is super light bottom is dark. I realized I'm not a professional. I'm not coloring my own hair again. So disappointed. I look ridiculous.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly P.
abril 5, 2022
Left wondering
PUBLICADO POR:
Kelly P.
abril 5, 2022
I have questioned the last several shipments, wondering what has changed? Initially I was told everything was the same but I can't believe that. My hair is left feeling coarse and brittle, the product is more difficult to mix and apply. Now I am seeing more reviews on your site that other people are experiencing the same problem. Having a hard time covering the gray with the last couple of orders. I have been using this for several years and never had this much of a problem but the last six months or so have definitely been different.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
laura G.
abril 5, 2022
Still turns my hair Brassy/Red
PUBLICADO POR:
laura G.
abril 5, 2022
I give up! I have tried this and each time my hair is brassy/red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Summer L.
abril 5, 2022
Did not cover greys at all
PUBLICADO POR:
Summer L.
abril 5, 2022
Very disappointed I found the directions to a T and it did not work at all I had a redye it two days later
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Summer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patrice A.
abril 5, 2022
Didn't cover the grey roots
PUBLICADO POR:
Patrice A.
abril 5, 2022
Followed instructions and roots are different color than rest of hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patrice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathy
abril 5, 2022
No gray coverage
PUBLICADO POR:
Kathy
abril 5, 2022
Does not cover grays
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charlie B.
abril 4, 2022
Awful
PUBLICADO POR:
Charlie B.
abril 4, 2022
Literally the worst hair dye I've ever had. Including the ones from superdrug. My roots and ends are different colours! I asked for a refund and got hair credits for next time which I won't be using because the quality of this product is so bad!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlie! We are so sorry to hear that the hair color didn't meet your expectations. WE'd love to review your formula to offer you a solution. Please check your emails, we've just contacted you. Have a great day!
PUBLICADO POR:
Jacqueline S.
abril 4, 2022
Giving it one more try.
PUBLICADO POR:
Jacqueline S.
abril 4, 2022
Didn’t completely cover my gray.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
paula C.
abril 4, 2022
Faded very quickly
PUBLICADO POR:
paula C.
abril 4, 2022
Color faded within 2 weeks and gray hair was again visible despite following the instructions. I only wash my hair approximately 2x a week with color-safe products. I’m not sure what else I could have done to maintain the color.
The color itself was lovely.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Xochilt I.
abril 4, 2022
Dry
PUBLICADO POR:
Xochilt I.
abril 4, 2022
My hairs star bing to dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Xochilt - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra B.
abril 3, 2022
Keine Grauhaardeckung
PUBLICADO POR:
Sandra B.
abril 3, 2022
Ich hatte mir Farbe bestellt um meine grauen Haare abzudecken. Die Farbe ist sehr schön,aber leider hat es die grauen Haare nicht wirklich gefärbt. Schade,denn ich hatte 100% Grauabdeckung gewünscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra B - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ruth T.
abril 2, 2022
Doesn't hold in color very long and not enough shine
PUBLICADO POR:
Ruth T.
abril 2, 2022
I used to love esalon but the color doesnt hold for very long and not enough shine, plus i am no longer doing red am doing brown. I cannot afford to get it right now. Just got a new job and don't start til April 11
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mandy T.
abril 2, 2022
Not great
PUBLICADO POR:
Mandy T.
abril 2, 2022
I've used this color twice , first time it didn't cover my gray At all, second time after they changed the formula, still no gray coverage what so ever.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane Katharine F.
abril 2, 2022
Turned out more pink
PUBLICADO POR:
Jane Katharine F.
abril 2, 2022
Looked like a faded pink/red, not copper :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lesley H.
abril 1, 2022
Still too brassy
PUBLICADO POR:
Lesley H.
abril 1, 2022
I have had 4 colours now from e-salon, as I want to try and get my hair back to its natural colour, however I have found that my hair is now more brassy than when I started, it’s also too light. I am hopeful that having had a call with a colourist that the next colour will be more like my natural colour that I am striving to achieve.
I have to say that my hair is in good condition since using e-salon combined with my silicone and sulphate free shampoo and conditioner and other hair products.
The only thing I do wish that e-salon would provide silicone and sulphate free shampoo and conditioner with your hair colour as I have 4 packs of each that came with my sets that I haven’t used as I don’t want to go back to putting bad things in my hair. Having the option would be appreciated, the representative I spoke to agreed to pass this observation on in the hope that this may be something that will be addressed in the future. In the meantime it would be good if you could opt out of having the shampoo & conditioner as it’s a waste if I don’t use it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lesley! Thanks for your feedback. We are sorry to hear about your personal experience, and we want to work with you to fix your color. We've just emailed you to help you further, please check your emails and let us know if there's anything else we can do for you.
PUBLICADO POR:
Criscel J.
abril 1, 2022
Vibrant
PUBLICADO POR:
Criscel J.
abril 1, 2022
I like how the color looked on me. It brought out my natural reddish tint. But I just didn’t like how the old grays was a bit visible after few showers later.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Criscel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amanda C.
abril 1, 2022
Disappointed
PUBLICADO POR:
Amanda C.
abril 1, 2022
I didn't like my color at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rocio P.
marzo 31, 2022
Doesn't hold gray coverage
PUBLICADO POR:
Rocio P.
marzo 31, 2022
I have been using this product on and off and finally canceled because the color does not hold. The gray coverage fades with a week or two. I would have to recolor about every three weeks. Way too much trouble for minimal coverage. Idea of this company is great, but definitely was not happy. Customer service rep I spoke to on a cancelation issue also had an attitude, I have talked to reps in the past that have been super friendly.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rocio - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jeannie M.
marzo 30, 2022
Custom color
PUBLICADO POR:
Jeannie M.
marzo 30, 2022
Do not like it. It looks orange and I want a more burgundy color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charisse R.
marzo 30, 2022
Gray coverage
PUBLICADO POR:
Charisse R.
marzo 30, 2022
Not sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Charisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Kathleen N.
marzo 30, 2022
Flat
PUBLICADO POR:
Kathleen N.
marzo 30, 2022
I wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Darci T.
marzo 30, 2022
Not received
PUBLICADO POR:
Darci T.
marzo 30, 2022
Gave it one star because you had to rate it to write a review. Order 2 weeks ago and have received nothing. Very disappointing in the service they are offering.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Darci, we appreciate your feedback. We do apologize that your order hasn't arrived just yet! We can confirm that our orders typically arrive within 9-12 business days. However, some orders can take up to 18 business days. It does look like your order is currently on the 12th business day. According to your tracking information, it does look like your order is still in transit to you! I hope this helps. We hope you enjoy your color.
PUBLICADO POR:
Carmen L.
marzo 30, 2022
It dried my hair and so brittle after I use this product.
PUBLICADO POR:
Carmen L.
marzo 30, 2022
I am loosing so much after using this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ginny M.
marzo 29, 2022
Didn't cover the grey
PUBLICADO POR:
Ginny M.
marzo 29, 2022
I loved everything up until I saw that the grey at my temples was still grey, it didn't cover. Even Clairol covers that grey. Very disappointed since the whole reason I color is to cover the grey.
Update: Thank you for response, I will try again it seems using the Stain Guard may have been the issue. Instructions should include that if stain guard touches your hair it will prevent hair from being colored. Now I know when I go to salon why they put it on after coloring which is opposite of Instructions provided with kit.
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PUBLICADO POR:
Kathleen R.
marzo 29, 2022
Is darker better?
PUBLICADO POR:
Kathleen R.
marzo 29, 2022
This color is a result of my request to decrease the amount of copper in my color since I felt my grays weren’t getting covered well enough. This most recent formulation (more dark brown, less copper) covers well but is a bit harsh on my skin tone. I think overall I liked the look of my previous formula better even though the coverage wasn’t as good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy J.
marzo 28, 2022
Inconsistent two tone color
PUBLICADO POR:
Amy J.
marzo 28, 2022
Unfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Karina P.
marzo 28, 2022
Not happy
PUBLICADO POR:
Karina P.
marzo 28, 2022
2nd time try...still horrible colour coming......
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan F.
marzo 28, 2022
Customer Service
PUBLICADO POR:
Megan F.
marzo 28, 2022
Have not received my product yet so can not speak for product itself. However was supposed to receive two days ago and have wrote 3 emails to no avail. All I would like is a simple reply with shipping information so I can track.
****EDIT*** Esalon replied to this review with the same generic response they seem to reply with to all reviews with saying 'our expert has already reached out to you and resolved this', HOWEVER THEY DID NOT!!! I called them out and wrote the below edit and they deleted their response straight after! Can you please explain this Esalon?
In response to your reply below no, none of your experts have reached out to me to resolve?!?!??! Why would you say that?!?
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PUBLICADO POR:
MidwestL
marzo 27, 2022
Hoping 3rd try is the charm
PUBLICADO POR:
MidwestL
marzo 27, 2022
I can only guess that communicating “light Auburn “is a challenge because I keep asking for it though right now I’m just getting closer to “light brown sugar with golden highlights”. Cannot seem to communicate “the red component” even after sending pictures.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
MidwestL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Tammie W.
marzo 26, 2022
Arrived late!
PUBLICADO POR:
Tammie W.
marzo 26, 2022
When the color set I purchased and paid for shipping arrives late with no tracking updates it's useless. I had to get my color from another vendor. I see you have have a 100 percent satisfaction guarantee, so please refund my money. Thank you!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gail A.
marzo 26, 2022
Cancel my auto ship
PUBLICADO POR:
Gail A.
marzo 26, 2022
I need to cancel my membership. I’m not going to color my hair anymore. Cancel my auto ship.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laure H.
marzo 26, 2022
Still NO Red
PUBLICADO POR:
Laure H.
marzo 26, 2022
I’m very unhappy with the color, even after speaking with a colorist, who offered me a complimentary kit before I canceled. My hair is now a lighter brown, but not reddish at all. I’m going back to Garnier.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laure - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Megan S.
marzo 25, 2022
Color not Lasting, no response from colorist
PUBLICADO POR:
Megan S.
marzo 25, 2022
I made a change to my color which made it a lot lighter when the request was to be slightly lighter. When I colored with the instructions I ended up with very light roots and the rest dark. Have messaged again with no response. I also noticed within a week I could see fading and my greys are showing. If this last fix doesn’t work I will be cancelling.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
JUlie K.
marzo 25, 2022
too dark
PUBLICADO POR:
JUlie K.
marzo 25, 2022
way too dark no mahogany and more black than dark brown-sent an order back and I still do not have my money back! I would like all of my money back including the initial color.. I appreciate their effort but too hard to get the color right on line .. I sent a picture of my hair but just too dark!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kendra B.
marzo 25, 2022
Maybe my consultant was coming down with ….
PUBLICADO POR:
Kendra B.
marzo 25, 2022
I have only changed my color a handful of times since I began using esalone. I was terrified that I wasn’t doing my touch ups fast enough before setting the timer. It was with the drive from San Diego to have the e team advise me in person. Sadly due to Covid they no longer offer that service. My color consultant adjusted my color and added another kit free of charge with more gold in it. I didn’t really notice a change. I contacted the color consultant online and rambled on about my burnette hopes and dreams asking if I should try one of their new colors. My consultant schooled me on color tones because I should have know that the color honey that I was thinking about was darker than my current color. Ok. Sorry it looked different online. When she said she found it hard to believe that I didn’t notice that much of a difference with my new formula or that I had a hard time a few years ago reapplying my highlights to my highlights I told her to turn off my plan.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kendra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lindy H.
marzo 24, 2022
Check your label before using !!
PUBLICADO POR:
Lindy H.
marzo 24, 2022
I just colored my hair before looking at the label ! Turns out I was NOT SENT my personally mixed color ! My hair turned out MUCH LIGHTER and is not as expected. Because I hadn't colored on schedule, I had 2 color kits. Looked at my remaining set and it's labeled with my name and custom mix. The kit I used was a generic color. I should have read the label first !
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace G.
marzo 24, 2022
Not the colour i was expecting
PUBLICADO POR:
Grace G.
marzo 24, 2022
I was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Grace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lori B.
marzo 24, 2022
Horrible
PUBLICADO POR:
Lori B.
marzo 24, 2022
Horrible product!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra G.
marzo 24, 2022
Not what I wanted
PUBLICADO POR:
Sandra G.
marzo 24, 2022
There were no highlights that I wanted and the product made my scalp itchy cancellation is in the future
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Alicia W.
marzo 24, 2022
Color is strawberry blonde
PUBLICADO POR:
Alicia W.
marzo 24, 2022
Color is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberley S.
marzo 24, 2022
Demi color doesn’t cover
PUBLICADO POR:
Kimberley S.
marzo 24, 2022
The color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elizabeth N.
marzo 23, 2022
Do not buy
PUBLICADO POR:
Elizabeth N.
marzo 23, 2022
The color came out magenta with pink roots. It cost $200 to fix. Be weary.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette F.
marzo 22, 2022
Disappointed
PUBLICADO POR:
Annette F.
marzo 22, 2022
Did not cover grey at hairline
Please discontinue my account
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Erin S.
marzo 21, 2022
Didn’t cover grays or reduce redness
PUBLICADO POR:
Erin S.
marzo 21, 2022
I feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays…
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elly G.
marzo 21, 2022
Hair color
PUBLICADO POR:
Elly G.
marzo 21, 2022
Sorry but this hair color just did not live up to expectations. Although I did exactly as instructed my gray hair (roots) were not covered at all. This was a very disappointing experience and since you offer 100% guarantee, I am requesting my money back on this latest order. Please credit the card I used. Thank you, Elly G
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth G.
marzo 21, 2022
Fades
PUBLICADO POR:
Elizabeth G.
marzo 21, 2022
So disappointed. The color when it first came out and ordered ten years ago was awesome and I used it quite a while. Now it is like drugstore box color. It fades, does not cover greys well, and overall does not deliver. I gave it two stars instead of one because the stylist tried to help me and was sweet, but after using the product same results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tammy H.
marzo 21, 2022
UNHAPPY
PUBLICADO POR:
Tammy H.
marzo 21, 2022
This is my second order. First order color was too dark and I asked for the color to be made lighter I don't notice a difference. My color is suppose to be medium brown. My hair looks like its darkest brown. I hate it. I thought I was dealing with color specialists.
My order was also missing a brush and one glove was ripped.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Tammy, so sorry to hear this! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already reached out to one of our Color Experts! You'll see your requested adjustments made with your April 4th order. We're also happy to include an extra set of gloves with your next order. Please also keep in mind that we only ship out a Tint Brush with your first Color Kit. Our Kits are made to also allow you to perform the bottle method. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CLAUDE & NANCY J.
marzo 21, 2022
Very strong smell
PUBLICADO POR:
CLAUDE & NANCY J.
marzo 21, 2022
I had a hard time with the final step of pouring the color over my head and massaging it in for 2-3 minutes, as the smell about knocked me out. In the past, I thought this had improved, but now it was really strong.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Seirra W.
marzo 21, 2022
Meh
PUBLICADO POR:
Seirra W.
marzo 21, 2022
Didn't find it any better than the store box brands. Color okish. Hair feels and smells like box color. Not sure what is custom about it, maybe the label says my name idk. Trying to cancel the plan is near impossible. Been trying to find this magic button to push for last 30 minutes... At least I'm not out a ton of money I guess
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Seirra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia F.
marzo 21, 2022
Didn’t work and I had a hairstylist do iy
PUBLICADO POR:
Julia F.
marzo 21, 2022
I did NOT expect regular orders. Please do not send any more. I should not be expected to pay for a product that doesn’t work. Cancel immediately
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra A.
marzo 18, 2022
Redish Brown
PUBLICADO POR:
Alexandra A.
marzo 18, 2022
Too dark and left redish routs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alexandra A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica M.
marzo 18, 2022
Hair is the same colour
PUBLICADO POR:
Monica M.
marzo 18, 2022
I gave 2 stars because the kit is brilliant, much better than box dye. However, the first kit I received made my hair far too dark, the complete opposite of what I wanted. This kit they adjusted the colour for me and I've just done it...my hair is the exact same colour. It didn't do anything so I'm very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monica M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue M.
marzo 18, 2022
Horrible
PUBLICADO POR:
Sue M.
marzo 18, 2022
Bad color, it dyed my roots orange, and the rest of my hair a muddy brown. I actually used a highlighting kit to make my hair somewhat better. Never again! I'm sending back the kit you sent me and absolutely don't send me anymore!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Sue! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
fabienne D.
marzo 18, 2022
Programme de Fidèlité
PUBLICADO POR:
fabienne D.
marzo 18, 2022
Bonjour, j'ai effectué 13 commandes depuis 2019, je n'ai pas eu le cadeau de fidèlité=> une coloration offerte. Pouvez-vous me dire pourquoi dans "programme de fidèlité" il n'y a que 3 commandes de validés?
Merci pour votre réponse.
Cordialement,
Fabienne Deligny
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
fabienne D. - Merci de nous avoir contactés, nous sommes vraiment désolés pour cette confusion. En plus d'économiser 20% de réduction sur toutes vos commandes grâce à l'Abonnement Couleur, vous bénéficiez maintenant de notre programme de fidélité lancer en juillet 2021. Toutes les commandes effectuées depuis cette date sont comptabilisées dans notre nouveau programme. Nous allons revenir vers vous par email pour plus d'information. À très vite !
PUBLICADO POR:
Raye B.
marzo 18, 2022
1st color
PUBLICADO POR:
Raye B.
marzo 18, 2022
My color would have been great except I ask for no gold.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Raye, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Feel free to check your email from your colorist! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte H
marzo 17, 2022
My color
PUBLICADO POR:
Charlotte H
marzo 17, 2022
Don't seem to last.good thing I buy the can of root touch up
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gabby G.
marzo 17, 2022
Didn't make any noticeable difference
PUBLICADO POR:
Gabby G.
marzo 17, 2022
I have medium blonde hair and I was looking to go ginger (strawberry blonde). I was excited to try my custom blend and I had high hopes but unfortunately it didn't make any noticeable difference in my hair. If anything, the dye made my lighter blonde ends the same colour as my roots - medium blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gabby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Piper K.
marzo 16, 2022
My hair didn’t look any different
PUBLICADO POR:
Piper K.
marzo 16, 2022
After reading the instructions and then applying the color, when I got finished all the color was down the drain. All my grays were still gray and I didn’t look like I had just spent over an hour trying to color them.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Piper - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lovelina A.
marzo 16, 2022
Issue with this hair color
PUBLICADO POR:
Lovelina A.
marzo 16, 2022
This is my third auto ship and had issue with this particular color not covering my grays. I never had this issue before. Instructions followed not sure what the issue is. Very disappointed. Not sure if I will continue with this subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lovelina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shelia S.
marzo 15, 2022
Did not color gray
PUBLICADO POR:
Shelia S.
marzo 15, 2022
The color I used that u guys made do not color gray I tried to times got the same results tried to send a pic but don't know how please send me a color that colors gray pls thank you I u do not have a color that color gray do not send me anything 💗
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PUBLICADO POR:
Janelle B.
marzo 15, 2022
Terrible
PUBLICADO POR:
Janelle B.
marzo 15, 2022
Awful color, roots color was lighter than ends, broke my hair… I now have tons of fly away and frizz. Just an awful experience my hair feels like straw, I can’t even wear it down anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jenny C.
marzo 14, 2022
Still not right
PUBLICADO POR:
Jenny C.
marzo 14, 2022
This is my 5th and last attempt to get the color an ash blonde. Have asked each time for ash but still not even close to ash blonde. Please listen to what your customers want
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Velvet S.
marzo 14, 2022
Terrible
PUBLICADO POR:
Velvet S.
marzo 14, 2022
I was told and it was marked on my bottles of color that it was blue black. It is dark brown and my roots look red. I am canceling my subscription
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Velvet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rebecca D.
marzo 14, 2022
latest shipment
PUBLICADO POR:
rebecca D.
marzo 14, 2022
was not happy - formula chunky and would not mix at all -had to cut bottle for mix to come thru - coloring my hair with 2 different shades from bottle - was at room temp - shook bottle til i couldnt shake anymore - was like it was an old mix - was always happy before this - not so much now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We're truly sorry for any trouble dispensing your color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lori T.
marzo 14, 2022
Wrong color
PUBLICADO POR:
Lori T.
marzo 14, 2022
Color is too light and did not cover gray at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra T.
marzo 13, 2022
Disappointed
PUBLICADO POR:
Sandra T.
marzo 13, 2022
This is the first time in years my hair color failed to cover the roots!! I will be contacting the team to find a solution ( I hope, there will be one since I absolutely love their products)
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria B.
marzo 12, 2022
Not the best
PUBLICADO POR:
Maria B.
marzo 12, 2022
The color came out more red than expected
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maryam N.
marzo 12, 2022
Two different colors
PUBLICADO POR:
Maryam N.
marzo 12, 2022
My hair is two different colors. The second shipment was a completely different color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maryam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tamara K.
marzo 12, 2022
Haven't colored my hair in a while
PUBLICADO POR:
Tamara K.
marzo 12, 2022
For me, this was a bit more tedious to use on my own, a bit messy for me. I love how the color turned out, but it was hit and miss in areas? Luckily it is so subtle that it blends in and allows my white hair to appear as highlites. It also left my hair very soft and silky, unlike over the counter hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tamara - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vivien A.
marzo 10, 2022
Unzufrieden
PUBLICADO POR:
Vivien A.
marzo 10, 2022
Ich wollte von kupfer auf dunkelblond und habe im Vorhinein gefragt ob dies möglich ist. Nachdem mir das versichert wurde das dies kein Problem ist habe ich die Farbe bestellt und nach Anleitung verwendet und Überraschung es hat leider nicht gedeckt und ich bin nach wie vor kupfer. Daher bin ich dieses Mal leider das erste Mal nicht zufrieden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vivien A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
martine B.
marzo 10, 2022
les cheveux blancs
PUBLICADO POR:
martine B.
marzo 10, 2022
pourquoi mes cheveux blacs ne deviennent pas cuivre sur les pattes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
martine B. Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas totalement répondue à vos attentes. Nous souhaitons vous aider à atteindre vos objectifs couleur, c'est pourquoi nous allons vous contacter par un email pour plus d'information. Si vous avez des questions n'hésitez pas.
PUBLICADO POR:
Christina W.
marzo 9, 2022
Farbe viel viel viel zu dunkel!
PUBLICADO POR:
Christina W.
marzo 9, 2022
Farbe viel viel viel zu dunkel!
Das bestellte KIT Hat einen sehr schönen und professionellen Eindruck gemacht. Leider war der gratis farbauftrage Pinsel nicht dabei!.
ich habe circa 25-30 % graue Haare in meinem blonden deck-Haar, weshalb ich mir Sorgen gemacht habe , dass die Farbe nicht decken könnte. Das war aber nicht der Fall. Zusätzlich ist das Kit super gut erklärt und man kann sich mit der Beschreibung gut auseinandersetzen! Ich habe ein blond mit leichten Kupferstich bestellt: bekommen habe ich ein Kupfer-rotes braun welches ich jetzt auf dem Kopf habe, Darüber bin ich sehr enttäuscht! es ist nicht so, dass die Farbe nicht schön wäre, es ist aber nicht das was ich bestellt habe und jetzt hab ich dunkle Haare!
Ich muss also jetzt noch mal das vielfache an Geld in die Hand nehmen, um zu einem Friseur zu gehen der mir die Haare rettet!
Von den Schäden durch Die bevorstehende Behandlung mal ganz abgesehen, ist es echt nicht cool. Ich würde esalon deshalb nicht weiter empfehlen und auch nicht mehr dort bestellen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Marie ange C.
marzo 9, 2022
Pas de tout la couleur qui me va
PUBLICADO POR:
Marie ange C.
marzo 9, 2022
Bonjour je suis désolée mais je ne veux plus être cliente car j' ai été très déçue de la couleur que j ai employés franchement tous mes amies n ont pas valider donc je ne donne plus suite à notre échange merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie ange C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à cette situation.
PUBLICADO POR:
Janet O.
marzo 9, 2022
bottle had only Gold color-and replacement had only Gold color
PUBLICADO POR:
Janet O.
marzo 9, 2022
When you are selling your service as Custom Hair Color, you should be sending your customers the blended color. Last month, I received a bottle that clearly had only one color in it. It was easy to see when comparing it to the chart, that it only had the Gold color in it. So, I sent an email and was told that a replacement would be sent that had the correct blend in it. But once again, the bottle had only the Gold color in it. Once is a mistake, twice is just incompetence. While I have been a customer since December 2014, at this time my only option is to cancel.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Irene F.
marzo 8, 2022
Very disappointed
PUBLICADO POR:
Irene F.
marzo 8, 2022
After following ALL the instructions, I was ready to rinse. Filled bottle with water, and rinsed my hair till water was clear. …I then noticed that the bottle was STILL 2/3 FULL of THE HAIRCOLOR MIX??
The color did not work..and my gray roots were not covered….So the color DID NOT WORK FOR ME….
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Irene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy I.
marzo 8, 2022
Didn’t cover all the gray
PUBLICADO POR:
Nancy I.
marzo 8, 2022
Please cancel didn’t cover all my gray
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tami D.
marzo 8, 2022
Color not lasting as long
PUBLICADO POR:
Tami D.
marzo 8, 2022
So I have been with u all for awhile n I have been noticing a problem with the color fading a lot faster then it used too. Nothing on my end has changed n it's getting disappointing that prices are going up but quality is going down. I hope this will not b the case with my color coming up in April or I may have to reevaluate my options
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Tami! We're super sorry to hear this. Upon reviewing your profile, we see that you've submitted an adjustment request and our Color Experts are currently working to resolve your concerns. We truly appreciate your feedback! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah R.
marzo 7, 2022
Grey cover
PUBLICADO POR:
Deborah R.
marzo 7, 2022
Step 1 for my grey washed out in 3 washes. It was permanent color? Not happy. This was a truly poorly mixed product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Richelle K.
marzo 7, 2022
Roots
PUBLICADO POR:
Richelle K.
marzo 7, 2022
While the color is very nice at the beginning, my roots have faded dramatically over the few weeks. I left this color on for 45 minutes and still my roots did not seem to have good coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Richelle - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Aveen T.
marzo 7, 2022
Not covered
PUBLICADO POR:
Aveen T.
marzo 7, 2022
It didn’t covered all my hair color, some area are lighter then others
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aveen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Noriko S.
marzo 7, 2022
color wasn't darker
PUBLICADO POR:
Noriko S.
marzo 7, 2022
i didnt like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Noriko - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shari S.
marzo 7, 2022
Did’t fully cover gray
PUBLICADO POR:
Shari S.
marzo 7, 2022
Did the 30 minutes and gray still shows through slightly
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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