Don't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Jennifer L.
marzo 10, 2023
SUCKS
PUBLICADO POR:
Jennifer L.
marzo 10, 2023
I hated the smell and the color and paid a fortune to have my hair redone by a professional.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Timiki C.
marzo 10, 2023
Disaster
PUBLICADO POR:
Timiki C.
marzo 10, 2023
My hair stayed days. Then is was shedding bad like a web.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Timiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Nicole D.
marzo 9, 2023
Doesn’t cover gray
PUBLICADO POR:
Nicole D.
marzo 9, 2023
Does not cover gray .
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dayniri R.
marzo 9, 2023
Not the color I wanted.
PUBLICADO POR:
Dayniri R.
marzo 9, 2023
It is wayyy darker than I wanted.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sheila B.
marzo 9, 2023
Too Dark
PUBLICADO POR:
Sheila B.
marzo 9, 2023
I colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie G.
marzo 8, 2023
Color Incorrect
PUBLICADO POR:
Julie G.
marzo 8, 2023
I requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
KEINE A
marzo 8, 2023
Haarfarbe
PUBLICADO POR:
KEINE A
marzo 8, 2023
Die Ausgangsfarbe ging in ein Rotstich, ich hatte ein Aschton erwartet.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
KEINE A- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle O.
marzo 8, 2023
Still a lot of red, color faded quickly.
PUBLICADO POR:
Michelle O.
marzo 8, 2023
The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Silvia P.
marzo 7, 2023
Bitte schickt mir nichts mehr!!!!
PUBLICADO POR:
Silvia P.
marzo 7, 2023
Ich war schon mit der ersten Lieferung nicht zufrieden kaum grauabdeckung und nach 2 Haarwäschen war auch der karge Rest draußen und nun habe ich trotz zeitgerechter Kündigung auch noch eine zweite Lieferung erhalten!!!
Ich möchte sie nicht und auch nicht bezahlen!!!!
Eure Kontakttelefonummer ist ungültig und generell ist eine Kontaktaufnahme schwierig.
Danke - aber NEIN danke!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silvia P.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
marie C.
marzo 6, 2023
Didn't cover greys
PUBLICADO POR:
marie C.
marzo 6, 2023
I did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marie: We are sorry to hear that the hair color didn't cover your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Julia W.
marzo 6, 2023
Color did not stick
PUBLICADO POR:
Julia W.
marzo 6, 2023
The color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Tarcha L.
marzo 6, 2023
Gray roots are back
PUBLICADO POR:
Tarcha L.
marzo 6, 2023
I colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary N.
marzo 6, 2023
Not for me
PUBLICADO POR:
Mary N.
marzo 6, 2023
I tried it out…just not for me. Going back to my colorist!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle V.
marzo 5, 2023
Coverage
PUBLICADO POR:
Michelle V.
marzo 5, 2023
I loved the color but the coverage was not 100 percent
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you.
PUBLICADO POR:
Cherise B.
marzo 5, 2023
Great kit but colour lacking
PUBLICADO POR:
Cherise B.
marzo 5, 2023
Kit itself is fantastic, it has everything you could need and more but I was disheartened with the colour. I went for intense copper to go over dark blonde hair and it came out very lacking. It's more of a copper/brown. It's not intense and it isn't vibrant
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PUBLICADO POR:
Amber M.
marzo 5, 2023
Awful!!
PUBLICADO POR:
Amber M.
marzo 5, 2023
This was not the color I requested! It dyed my roots a completely differently color than the rest of my hair. I’m going back to box color!!! Very disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen P.
marzo 5, 2023
Not for me
PUBLICADO POR:
Karen P.
marzo 5, 2023
Hi this was my second run at trying a colour but this second one really burnt my scalp. The first one didn’t but I knew instantly with this one. I had to get it off quite quickly. I didn’t do a sensitivity test as the first one was fine. I can be sensitive so the issue probably lies more with my scalp but overall I still haven’t got the right colour. Whilst everything is lovely it’s just not for me sorry
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen: We are so sorry to hear that your second hair dye burnt your scalp. Pease check your emails, we just got back to you to help you further.
PUBLICADO POR:
Esperanza W.
marzo 4, 2023
Color
PUBLICADO POR:
Esperanza W.
marzo 4, 2023
I have to say this is the worst hair dye I ever used, didn't cover my gray roots at all. and as for the color it was still the same. I truly would like a refund.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
arpine A.
marzo 4, 2023
not satisfied
PUBLICADO POR:
arpine A.
marzo 4, 2023
I am sorry to say that after following all the guidelines I had red to orange hair and had to ga to salon to redo it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Arpine: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Bobbi N.
marzo 4, 2023
Did not cover grays again
PUBLICADO POR:
Bobbi N.
marzo 4, 2023
This was my second shipment because the first color didn’t cover all my grays and this time around I’m left with the same grays. I followed the instructions and left it on for the time stated in the instructions
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bobbi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mafalda S.
marzo 3, 2023
Doesn't actually dye your hair
PUBLICADO POR:
Mafalda S.
marzo 3, 2023
End result was more like some highlights, not a full head dye.
I've done everything I was supposed to, respected the times but when I dried my hair I was very disappointed to see the result.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mafalda: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
PUBLICADO POR:
Mary A.
marzo 3, 2023
Awful Product
PUBLICADO POR:
Mary A.
marzo 3, 2023
This Product didn't cover a single Gray hair and made them look more noticeable. The box color from the Drugstore used during the Pandemic worked much better than this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda T.
marzo 3, 2023
Garbage
PUBLICADO POR:
Rhonda T.
marzo 3, 2023
Didn't cover gray; AT ALL!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Emma M.
marzo 3, 2023
Disappointing
PUBLICADO POR:
Emma M.
marzo 3, 2023
Had been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amandeep S.
marzo 3, 2023
Good white coverage but not the shade !
PUBLICADO POR:
Amandeep S.
marzo 3, 2023
Nothing like the Violet brown shade more copper colour but covered the white hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Evangeline Y.
marzo 2, 2023
Coverage
PUBLICADO POR:
Evangeline Y.
marzo 2, 2023
The color is nice but it doesnt do good for my white hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Evangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Judith D.
marzo 2, 2023
Scam
PUBLICADO POR:
Judith D.
marzo 2, 2023
This product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Judith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Oceane D.
marzo 2, 2023
Tueur de cheveux
PUBLICADO POR:
Oceane D.
marzo 2, 2023
Votre couleur m'as énormément abîmer mes cheveux, ils étaient si longs, il faut que j'aille chez la coiffeuse désormais car ils sont affreux. Je fais une perte énorme et sont complètement rêche. Je recommande pas votre marque.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Oceane D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous et nous souhaitons trouver avec vous une solution. Nous vous contacterons par email afin de vous aider.
PUBLICADO POR:
Dawn P.
marzo 2, 2023
Not the color I wanted too dark
PUBLICADO POR:
Dawn P.
marzo 2, 2023
I'm not happy it's too dark and I hate burgundy I have it in my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
S E M.
marzo 2, 2023
Have used--but now they won't send or sell me my color. Ridiculous
PUBLICADO POR:
S E M.
marzo 2, 2023
I have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
S E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy B.
marzo 2, 2023
Fried hair
PUBLICADO POR:
Tammy B.
marzo 2, 2023
I want to end my membership or subscription with eSalon effective immediately.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura C.
marzo 1, 2023
Washed out
PUBLICADO POR:
Laura C.
marzo 1, 2023
Almost didn’t cover my grays and color changed after just 2 shampoo
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right!
PUBLICADO POR:
Klaudyna R.
febrero 28, 2023
Arrived much later than expected and did not cover the white hair.
PUBLICADO POR:
Klaudyna R.
febrero 28, 2023
The colour is beautiful but it did not cover the grays. It also arrived much later so I ended up travelling with bad hair, only to finally colour them and now having to go to the hairdresser to fix it. Not recommending if you have grass to cover. It does not work... sadly.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Klaudyna R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application and by our shipping time. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Nina T.
febrero 28, 2023
Different color than last time. Hair looks terrible
PUBLICADO POR:
Nina T.
febrero 28, 2023
My hair came out orangey brown inatead of blackish brown at the roots and my grays are still not covered well at all, despite following the directions to the letter. Very disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Michelle B.
febrero 28, 2023
I Messed up my hair
PUBLICADO POR:
Michelle B.
febrero 28, 2023
I followed directions even watched the video and still managed to mess up my hair I'm leaving it to the pros next time
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer M.
febrero 28, 2023
not great on grays
PUBLICADO POR:
Jennifer M.
febrero 28, 2023
color was to light and absolutely did not cover my grays. had a young lady in school doing my hair color and she used a brush application. not very happy about this one
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jesse P.
febrero 28, 2023
color never lasted a week
PUBLICADO POR:
Jesse P.
febrero 28, 2023
liked the color but it didnt last a week
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jesse - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia H.
febrero 27, 2023
HORRIBLE
PUBLICADO POR:
Alicia H.
febrero 27, 2023
Do not order from e salon it's awful I cried then Jennifer sent me another color to darken my roots and it made them even more orange....she obviously has no clue what she is doing I asked for a dark dark purple ...I got ORANGE ROOTS AND ORANGY BROWN ENDS ....I HATE ITTTT 😭😭😭😭😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lisa A.
febrero 27, 2023
Supposed to be dark blonde
PUBLICADO POR:
lisa A.
febrero 27, 2023
Supposed to be dark blonde, instead I got a medium brown. If I could upload before and after pictures I would.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Linda S.
febrero 27, 2023
Extremely disappointed. Did not cover gray at all.
PUBLICADO POR:
Linda S.
febrero 27, 2023
Followed the directions to the T and the color did not cover gray at all. Such a waste of money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer F.
febrero 27, 2023
Wäscht sich aus
PUBLICADO POR:
Jennifer F.
febrero 27, 2023
Die Farbe wäscht sich nach einigen Malen aus
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Connie K.
febrero 27, 2023
Not happy
PUBLICADO POR:
Connie K.
febrero 27, 2023
Don't like the color..it's like a red I hate red
.I want lighter..can you fix it very unhappy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gemma B.
febrero 26, 2023
Left with ginger hair
PUBLICADO POR:
Gemma B.
febrero 26, 2023
I’m unsure what happened but I selected dark blond colour i put the colour on the roots and the colour started developing a plum purple colour it was a bit conderning and the ends turned deep purple too, I washed it off as per the instructions and I’ve been left with bright ginger hair. I’m very upset and I will have to spend more money now trying to correct this. I’ve tried to press help and the option doesn’t work on the website. Never again!!!!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Gemma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Lea V.
febrero 26, 2023
Good color but too auburn
PUBLICADO POR:
Lea V.
febrero 26, 2023
E-Salon has been great so far. I adjusted the color and it turned out too light. I’m a natural brunette and went for medium brown. Unfortunately it turned my hair a shade of auburn. Stick with dark brown if you’re a natural brunette.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Georgia S.
febrero 25, 2023
Terrible
PUBLICADO POR:
Georgia S.
febrero 25, 2023
Made my highlighted bits of hair dark brown (no sign of copper/red at all in any light) and made 0 difference to my natural brown colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Deborah! We are sorry for any inconvenience with your account online. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Sharon A.
febrero 25, 2023
unsatisfied user
PUBLICADO POR:
Sharon A.
febrero 25, 2023
I'm so disappointed in this product. The color is great but it washes out with every shampoo (every 3 days) I use shampoo for color treated hair and feel it shouldn't do this.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Sharon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Brigitte P.
febrero 24, 2023
Preis - Leistung
PUBLICADO POR:
Brigitte P.
febrero 24, 2023
Die Verpackung und die Produkte sind sehr schön und wirken professionell, allerdings war ich mit dem Farbergebnis nicht zufrieden. Meine grauen Haare am Oberkopf waren nicht vollständig abgedeckt, man konnte deutlich den Unterschied zum restlichen Haar sehen. Laut Anweisung hätte ich die Farbe nur 15 Minuten einwirken lassen sollen, ich habe allerdings auf 25 Minuten erhöht, was trotzdem nicht geholfen hat. Für diese mangelhafte Qualität finde ich den Preis VIEL zu hoch.
Die 2. Lieferung von Ihnen steht noch im Schrank und wurde noch nicht verwendet.
Beim nächsten Färben griff ich wieder auf Garnier zurück - schön abgedeckt.
Ich habe bereits gekündigt, wird von Ihrer Seite her ignoriert!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte P.- Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christina M.
febrero 24, 2023
not impressed
PUBLICADO POR:
Christina M.
febrero 24, 2023
the color sent to me was too orange and the grey coverage faded out within 2 days
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christina - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kemen
febrero 24, 2023
Das Allerletzte
PUBLICADO POR:
Kemen
febrero 24, 2023
Ich habe schon einige Haarfarben ausprobiert, mit denen ich nicht so ganz zufrieden war, aber das hier ist das Allerletzte! ich habe rotblondes Haar, wollte etwas mehr Kupfer, habe alles beantwortet und dann genau nach Vorschrift gefärbt. Und nun sind meine Haare kackebraun, mein Rotblond ist weg, von Kupfer keine Spur. Ich bin entsetzt! Ich bin so dermaßen wütend, dass ich schäume! Was für ein Mist! Ich hatte vermerkt, dass ich von Natur aus mittelbraunes Haar habe und es jetzt noch einen Ton mehr kupferfarben haben möchte als sie sind! Als die Farbe kam, war ich schon skeptisch, über 70 % Dunkelblond und nur etwas Kupfer und Gold...Hoffentlich bekomme ich meine Farbe jetzt wieder hin und diesen scheußlichen Farbton von eSalon wieder raus aus meinem Haar! NIE wieder!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kemen - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sasha B.
febrero 23, 2023
Reddish color
PUBLICADO POR:
Sasha B.
febrero 23, 2023
The color is too reddish. I ask the hairstylist to change it for the previous order, and decided to try it again and ask to to make it colder, but got the same red/orange hair color. Requested ashy color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer H.
febrero 23, 2023
Keine zuverlässige Grauhaarabdeckung
PUBLICADO POR:
Jennifer H.
febrero 23, 2023
Trotz zweimaliger Coloration sind die grauen Haare nicht zuverlässig verschwunden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Brenda F.
febrero 23, 2023
Fucking waist
PUBLICADO POR:
Brenda F.
febrero 23, 2023
I Sent several pictures of my natural color and the color it has faded to I used their color and now look like a damn clown wtf so discussed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Birgit
febrero 22, 2023
Unmöglich
PUBLICADO POR:
Birgit
febrero 22, 2023
Eigentlich kein Stern, leider geht das nicht
Abo kann ich nicht kündigen, Telefonnummer existiert nicht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
ARSHI A.
febrero 22, 2023
Disappointed ☹️
PUBLICADO POR:
ARSHI A.
febrero 22, 2023
I’m totally not satisfied with this customized color, I just tried it today and all my grey roots are still very much visible. And yes I know how to use it.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Arshi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara K.
febrero 21, 2023
Worst hair dye I've ever used!
PUBLICADO POR:
Sara K.
febrero 21, 2023
Dye was soft black on type with blue for the ends..two hours later, my hair is IDENTICAL to how it looked before...grays, brown roots and all!! Canceling immediately. Just wish I could get my two hours back!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jodene P.
febrero 21, 2023
Unhappy with colour outcome
PUBLICADO POR:
Jodene P.
febrero 21, 2023
I ordered 9 - light blonde.
Followed instructions to the letter.
Have orange roots and dull lengths.
Going to cancel future deliveries.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jodene! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Federica D.
febrero 21, 2023
Colore personalizzato
PUBLICADO POR:
Federica D.
febrero 21, 2023
Non sono rimasta soddisfatta del risultato
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Federica - Siamo spiacenti che il colore non sia di suo gradimento; saperla soddisfatta è fondamentale per noi. Le abbiamo invitato un'email con maggiori informazioni, e ci auguriamo di poter lavorare nuovamente con lei in futuro modificando la sua colorazione, affinché le corrisponda appieno.
PUBLICADO POR:
Tammy V.
febrero 21, 2023
Was not pleased
PUBLICADO POR:
Tammy V.
febrero 21, 2023
Sorry was Not satisfied at all! The Only thing it did was cover the top of my head grey hairs,
I was disappointed & expecting more.
Sorry I’d like to Cancel any future items please and a Big Thank you for giving me the opportunity to try it.
.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anastasia L.
febrero 20, 2023
the effect was great but a color was too dark for me
PUBLICADO POR:
Anastasia L.
febrero 20, 2023
the effect was great but a color was too dark for me
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Natalie! We are sorry to hear that your hair color was darker than before. Please check your emails, your colorist will be back in touch to help you further.
PUBLICADO POR:
Chanez B.
febrero 20, 2023
Pas satisfait
PUBLICADO POR:
Chanez B.
febrero 20, 2023
Couleur non couvrante, très déçue . La livraison est longue. Je ne recommande pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chanez B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Roswitha B.
febrero 20, 2023
Keine schöne Farbe
PUBLICADO POR:
Roswitha B.
febrero 20, 2023
Über meine 2. Bestellung war ich sehr enttäuscht. Die Farbe ist nicht schön, es sieht aus wie dunkel-aschblond, keine Leuchtkraft, keine Farbe. Ich werde nicht mehr bestellen.......
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Roswitha B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Katharina V.
febrero 20, 2023
Orange
PUBLICADO POR:
Katharina V.
febrero 20, 2023
Statt Mittelblond bin ich nun orange, danke, nie wieder
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Theresa C.
febrero 19, 2023
Disappointed
PUBLICADO POR:
Theresa C.
febrero 19, 2023
The color didn’t cover my gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Theresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sonya W.
febrero 19, 2023
Not good
PUBLICADO POR:
Sonya W.
febrero 19, 2023
Didn't like the colour at all. I do not like red in my hair, it didn't cover all the grey and left me with a different colour roots to the ends
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sonya: We are sorry to hear that your hair color didn't meet your expectations. Please check your emails., we just got back to you to help you further.
PUBLICADO POR:
HASAN B.
febrero 19, 2023
Did not like
PUBLICADO POR:
HASAN B.
febrero 19, 2023
I used it today for the first time.I developed allergy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hasan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sandrine B.
febrero 19, 2023
Couleur trop claire
PUBLICADO POR:
Sandrine B.
febrero 19, 2023
Je suis déçu l acajou l emporte trop sur le châtain
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandrine B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Dina M.
febrero 18, 2023
It’s a no for me
PUBLICADO POR:
Dina M.
febrero 18, 2023
My hair is exactly what I DID NOT want! I specifically said what I did not want and still got that. The color didn’t cover my gray hairs either.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Terry P.
febrero 18, 2023
Didn't like color at all
PUBLICADO POR:
Terry P.
febrero 18, 2023
Too hard to do with long hair & I just didn't like the color, too much red. I don't want to be in this program. I thought I was buying a one time only purchase
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jaime D.
febrero 18, 2023
Not the colour I thought I was getting
PUBLICADO POR:
Jaime D.
febrero 18, 2023
This review is hard for me to write because there is so many pros, but the one con is a huge deal to me. I love the product itself. Easy instructions, easy to apply, very minimal odour and my hair felt really good after and the shampoo and conditioner smells amazing! But, I absolutely hate the colour I received. I was so upset with the colour. I did not want my hair to be copper/auburn, I wanted dark blonde. A woman’s hair is everything and when I won’t leave the house without a hat on, you know I hate my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jaime - We truly appreciate your feedback, and are so sorry to hear that you were disappointed with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marianne W.
febrero 18, 2023
Total unzufrieden
PUBLICADO POR:
Marianne W.
febrero 18, 2023
Haarfarbe komplett anders als erwartet, orange statt blond …
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marianne W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Diana C.
febrero 18, 2023
Was a nightmare
PUBLICADO POR:
Diana C.
febrero 18, 2023
that I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine G.
febrero 18, 2023
Not a fan
PUBLICADO POR:
Christine G.
febrero 18, 2023
I was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
shanthi S.
febrero 17, 2023
i am not impressed
PUBLICADO POR:
shanthi S.
febrero 17, 2023
i followed the coloring process exactly how you guys in the instruction but after coloring i was still seeing white hair on the roots. Please cancel my auto ship
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Shanthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Monica P.
febrero 17, 2023
Didn’t cover anything
PUBLICADO POR:
Monica P.
febrero 17, 2023
I did tell you that my hair have plenty of greys, this didn’t cover grays AT ALL
What a waste of money
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Monica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tina K.
febrero 16, 2023
Awful
PUBLICADO POR:
Tina K.
febrero 16, 2023
The colour did not cover my greys and the rest looked like a black block! Got a second colour and it made it worse. Worse product and still waiting for a refund.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tina! We are so sorry to hear that you weren't happy with your hair color results. Please check your email, we got back to you to help you further.
PUBLICADO POR:
Kathrin T.
febrero 16, 2023
Bin nicht begeistert
PUBLICADO POR:
Kathrin T.
febrero 16, 2023
Dachte ich probiere Mal eine neue Haarfarbe aus und hatte mich für Dunkelblond Kupfer entschieden und war auch sehr gespannt wie es aussehen wird. Leider musste ich jetzt feststellen das meine Haare einfach nur Dunkel Rot sind und nicht das gewünschte Dunkelblond haben. Ich bin sehr enttäuscht .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathrin T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Joelene H.
febrero 16, 2023
Doesn't cover stubborn gray
PUBLICADO POR:
Joelene H.
febrero 16, 2023
I have tried 3 plus times and it just doesn't cover the gray right in front at my hairline.
It lightens it which looks bad since the rest of my hair is dark.
I think I will have to go back to the salon
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jolene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy G.
febrero 16, 2023
Did not cover gray
PUBLICADO POR:
Stacy G.
febrero 16, 2023
Unfortunately I am disappointed in my purchase. The color has to much red and it did not cover my grays.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina R.
febrero 16, 2023
Didnt work
PUBLICADO POR:
Christina R.
febrero 16, 2023
My color didn't turn right I've got a few spots of ash but mostly stayed my brown
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback, and are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
grace P.
febrero 15, 2023
Amazing color, just not what I wanted.
PUBLICADO POR:
grace P.
febrero 15, 2023
I color my hair myself quite a bit, so I have some good techniques down. I followed these instructions to a T and the color came out WAY stronger than what I wanted. I wanted a soft, chocolatey brown and I got violety black. It’s very harsh on my winter skin tone and I’m not sure adjustments can fix this.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marta L.
febrero 15, 2023
Nessun effetto
PUBLICADO POR:
Marta L.
febrero 15, 2023
Volevo tornare a un colore ramato dopo aver fatto una precedente tinta troppo scura. Ho inviato foto e specificato questa esigenza nelle note, ma purtroppo dopo l'applicazione della tinta di eSalon il colore dei miei capelli è rimasto invariato, esattamente come prima della tinta. Mi dispiace molto perché avevo alte aspettative su questo prodotto.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marta - Grazie per la sua condivisione, siamo spiacenti che il colore non sia come previsto e ci auguriamo di poter lavorare con lei per poter modificare la prossima colorazione, affinché sia perfetta! Le abbiamo inviato un'email con maggiori dettagli e speriamo di riaverla tra noi a breve!
PUBLICADO POR:
Karine A.
febrero 15, 2023
Déçu
PUBLICADO POR:
Karine A.
febrero 15, 2023
La couleur à tenu exactement le même temps que les couleurs de grandes surfaces. J'ai redécouvert mes cheveux blancs ou bout de 3 semaines. Déçu. Je ne souhaite plus commandé chez vous je ne vois pas comment supp mon compte ! En revanche on peut reprogrammer une livraison !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karine A. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre compte, nous constatons que vous avez résilié votre Abonnement. Aussi, nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation.
PUBLICADO POR:
Rochelle J.
febrero 15, 2023
Totally orange
PUBLICADO POR:
Rochelle J.
febrero 15, 2023
not ash...so disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rochelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan W.
febrero 15, 2023
Worth trying for the $11 but wouldn't buy again
PUBLICADO POR:
Susan W.
febrero 15, 2023
Color was flat and dull and didn't look like the dark blonde picture in the ad. This color was darker. I've used store box dyes before and they at least left my hair shiny and feeling good initially. This did not. So worth the $11 shot for my first time purchase. Won't buy again.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Sharon G.
febrero 14, 2023
Disappointing color
PUBLICADO POR:
Sharon G.
febrero 14, 2023
Definitely not the color I expected. Darker than light blond and too much ash gave it a gray cast. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jen L.
febrero 14, 2023
Did not cover gray
PUBLICADO POR:
Jen L.
febrero 14, 2023
I liked the color but it did not cover my gray.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amamda P.
febrero 14, 2023
Demi Permanent
PUBLICADO POR:
Amamda P.
febrero 14, 2023
The color did not last at all. I don’t even wash my hair daily, maybe at the most 3x/wk. the fist wash maybe 3days after coloring the color was going away…
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amamda - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Tracey T.
febrero 14, 2023
Hate it
PUBLICADO POR:
Tracey T.
febrero 14, 2023
Made my hair go green and blue and will not be buying again
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tracey! I'm sorry to hear that your hair color didn't come out as expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Barb R.
febrero 14, 2023
Be careful
PUBLICADO POR:
Barb R.
febrero 14, 2023
I ordered my 1st color and didn't use it yet. Next thing I know they have shipped me another order?????? Never signed up for that. Make sure this doesn't happen to you if you didn't authorize it.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vicki R.
febrero 13, 2023
Doesn’t cover the grey
PUBLICADO POR:
Vicki R.
febrero 13, 2023
Not enough grey coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vicki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Keighley N.
febrero 13, 2023
Didn’t cover greys
PUBLICADO POR:
Keighley N.
febrero 13, 2023
Really wanted to love this. Followed instructions exact and unfortunately it hasn’t covered my greys :(
I’d say i need to redye it when I only did it Saturday
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Keighey! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you with a solution to help you further.
PUBLICADO POR:
mary K.
febrero 13, 2023
Terrible Customer Service
PUBLICADO POR:
mary K.
febrero 13, 2023
I have been trying to cancel my service since last September and Esalon keeps charging my credit card every month. I have moved and they send me an email saying they mailed my color to my old address. I have been trying to cancel my service since last September!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tracy R.
febrero 13, 2023
Color wasn't perfect
PUBLICADO POR:
tracy R.
febrero 13, 2023
I didn't care for this color that was done for me. While my hair felt great, there was no pop to the color like I wanted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Trestyn T.
febrero 13, 2023
Hated it was orange
PUBLICADO POR:
Trestyn T.
febrero 13, 2023
The color was disgusting it was orange I hated it I changed it within two days
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Trestyn - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane K.
febrero 13, 2023
Getting Better
PUBLICADO POR:
Diane K.
febrero 13, 2023
The color was a bit darker than expected but it did cover the gray where I applied it correctly.
I thought I would receive the golden highlight set as well but it wasn't included and I'm not sure if on purpose.
I did meantime, order another products to bring out the gold tones and I add a ballayage set to my next order thinking that's what I need to lighten the lower part of my hair vs the roots. Perhaps I need to speak to someone to be clearer. But I'm now on jury duty so it must wait a couple of weeks. Thanks.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sabine T.
febrero 13, 2023
Leider keine Grauabdeckung
PUBLICADO POR:
Sabine T.
febrero 13, 2023
Grundsätzlich ist die Haarfarbe sehr schön. Durch die zwei Schritte zeitaufwendig. Hätte mich vom Grunde her überhaupt nicht gestört, nur ist es natürlich extrem ärgerlich wenn die grauen Haare, wofür es gedacht ist nicht abgedeckt werden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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