I ORDERED PRODUCT LAST FALL. I DID NOT CARE FOR IT AT ALL. I TRIED A COUPLE MORE "SOLUTIONS" THEY SENT TO ME AND NOTHING WORKED. I DID NOT WANT AUTO SHIP TO OCCUR SO I CANCELLED MY ACCOUNT AND I WOULD HAVE TO 'RESTART' AUTO SHIP IF I WANTED TO ORDER AGAIN. TODAY MY BANK ACCOUNT HAD A $51 CHARGE FROM eSALON. I disputed it with my bank and went to the chat box and that rep told me it wasn't cancelled but she cancelled it for me BEFORE we chatted. What? These online companies make money by, oops, sending you products you didn't order, hoping you'll keep it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany R.
abril 3, 2023
Alexandria Paget turned my hair orange
PUBLICADO POR:
Brittany R.
abril 3, 2023
My colorist, Alexandria, sent this concoction for me to try. She was supposed to have fixed the color the last two times around but my hair kept turning orange. This order was supposed to be a new color but it still turned my hair orange. I sent pictures and asked what I should do since I didn't want to buy another box. She responded asking me what I want her to do...well now I thought I asked you what to do. If I knew what to do I wouldn't be asking. So I turned off my subscription and I'm going to Walmart to buy a box of hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin
abril 3, 2023
F’d my hair up
PUBLICADO POR:
Robin
abril 3, 2023
I’ve colored my hair myself 100’s of times and I’ve always had really good luck. Until I tried eSalon. The color I chose is exactly what I wanted. However, the color only “took” in 1/3 of my hair. And my hair was not colored, treated, and very healthy before I used eSalon color. I uploaded photos. I sent a message explaining my issue. Begged them to send me more color so I can fix this mess BEFORE the holiday and I’ve had ZERO response. I’m going to have to buy a box color from the pharmacy. To say I’m pissed off would be an understatement.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette S.
abril 2, 2023
Worst color ever/TRASH!!!
PUBLICADO POR:
Annette S.
abril 2, 2023
My light blonde hair went to a light mousy brown color. Terrible results. I will never use your products again!! I called & left a voicemail message with my personal information & the mis-color management & never received a call back, no refunds & you had the audacity to even send me the same ridiculous color a 2nd time!!! You missed this customer by a million times! Cancel this ridiculous nonsense of a poor colorist, he/she is far from professional & you don’t follow through with your warranty/guarantee/promises!! You take this 2nd shipment back & refund my money, I definitely will not use it again!!!! Not ever!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Isabelle M.
abril 2, 2023
Haare sehen fast aus wie davor
PUBLICADO POR:
Isabelle M.
abril 2, 2023
Ich habe eine permanente Farbe bestellt um u.a. ein paar graue Haare abzudecken und auch meinen Ansatz. Leider sehen meine Haare fast aus wie davor und die grauen Haare sind nicht gefärbt und nach wie vor grau. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isabelle M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
isabelle H.
abril 2, 2023
Couleur non colorante
PUBLICADO POR:
isabelle H.
abril 2, 2023
Aucun changement je voulais un reflet bleuté suis très decue de vos produits
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
isabelle H. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Rachael F.
abril 2, 2023
Does not cover gray hair as advertised
PUBLICADO POR:
Rachael F.
abril 2, 2023
Not only does it not cover gray hair, it has turned my hair into straw. I took it to my hair dresser to apply as she has the skills better than myself and my lord. My hair is straw. I just cut off 9 inches of hair because it was so bad. No, it was not over processed, either. We went exactly by the timing on the instructions (actually one minute less because my head started burning so badly to where I now have scabs on it) - this may work for many, but I certainly will never ever order this again. The dermatologist said that the ingredients are very toxic and I should never use it again. So not a very good review. Just an honest one.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachael - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jeanette S.
abril 2, 2023
Ich bin enttäuscht
PUBLICADO POR:
Jeanette S.
abril 2, 2023
Leider keine genügende Grauabdeckung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jeanette S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tiffany T.
abril 2, 2023
Not worth it
PUBLICADO POR:
Tiffany T.
abril 2, 2023
I tried this and it did nothing to my hair. I followed everything step by step and you can't even tell I colored my hair. Definitely not worth it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina C.
abril 1, 2023
the color wash off in less than a week
PUBLICADO POR:
Christina C.
abril 1, 2023
the color wash off in less than a week
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Khanni
abril 1, 2023
Good
PUBLICADO POR:
Khanni
abril 1, 2023
My hair is feeling great but doesn't cover my grey and there is a lot of formula.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hillary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Judith R.
abril 1, 2023
Angry
PUBLICADO POR:
Judith R.
abril 1, 2023
I got sucked into this. They were very clever with the $10 pitch. The first order I used I bottle. I still have the other. Now they send be another. Now I have 3 bottles. And it was $30 and change to my charge card.. I will send it back. I am on fixed income. Believe me when I say I am going to blast negative reviews
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judith - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Peggy B.
marzo 31, 2023
Keine Abdeckung meiner grauen Haare
PUBLICADO POR:
Peggy B.
marzo 31, 2023
Leider deckt die Farbe nicht meine grauen Haare ab. Die Lieferung war in Ordnung, alles ganz nett, jedoch macht ein weiterer Kauf für mich keinen Sinn.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Peggy B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Raschelle S.
marzo 31, 2023
Store boxed brand works better
PUBLICADO POR:
Raschelle S.
marzo 31, 2023
This was awful. I got much better results with boxed brand color. Could not even tell I dyed my hair and it should have been a dramatic change. Very disappointing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Raschelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Wera Margitta E.
marzo 31, 2023
Widerruf des Einzugsverfahren
PUBLICADO POR:
Wera Margitta E.
marzo 31, 2023
Die Farbe ist ok. Ich bin mir sicher , dass ich kein Flex-Abo bei ihnen abgeschlossen habe.
Hiermit widerrufen ich meine Einzugsverfahren/Lastschriftverfahren mit dem heutigen
Tage (31.03.2023).
PayPal wurde bereits informiert.
Eisoldt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Wera Margitta E. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Donna K.
marzo 31, 2023
Gray roots
PUBLICADO POR:
Donna K.
marzo 31, 2023
I love the product, leaves my hair soft but does not cover gray roots for more than 2 weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alicja M.
marzo 31, 2023
Didn't work
PUBLICADO POR:
Alicja M.
marzo 31, 2023
Didn't cover my roots,didn't cover my grays didn't do anything to my hair, they r same as before , not worth a penny 🤨😐
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Olivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine F.
marzo 30, 2023
Nicht ganz so wie erwartet!
PUBLICADO POR:
Christine F.
marzo 30, 2023
Die Farbe deckt leider nicht wirklich den grauen Ansatz, obwohl der wie in der Anleitung zuerst bearbeitet wurde! Auch mit der Farbe bin ich nicht zu 100% zufrieden. Ich hatte angegeben keinen rotsich zu wollen und meine Haare haben nun einen rotstich....
Ansonsten ist die Verpackung mit Anleitung gut und einfach in der Anwendung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Bittoo S.
marzo 30, 2023
Grey hair
PUBLICADO POR:
Bittoo S.
marzo 30, 2023
It didn’t cover some grey hair. The packaging and everything is lovely.. I won’t spend £22 to buy this.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Bittoo - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Theresa P.
marzo 30, 2023
Beyond pissed
PUBLICADO POR:
Theresa P.
marzo 30, 2023
My blonde hair is now dark brown. It was supposed to be matched to my hair color. I even sent a picture of my hair color. It was supposed to be dark blonde. There is nothing blonde about this at all. It’s dark dark brown. Borderline black. This is not natural looking at all. This has ruined my hair and my natural color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jennifer H.
marzo 30, 2023
Not dark brown on my roots
PUBLICADO POR:
Jennifer H.
marzo 30, 2023
I ordered dark brown which is my natural color and the color of the rest of my hair color. After using your product on my roots, it comes out medium golden brown NOT a dark brown at all. For the price I’m extremely disappointed and my February order never got delivered and I just saw on your tracking with usps that because the postal service for some reason couldn’t deliver, they disposed of it instead of returning it back to you and I NEVER got a refund or a new kit sent to me. Also for some weird reason my payments are coming from my PayPal account which is linked to my bank debit card, then sometimes it’s taken directly from my debit card and now the last few months your taking a double payment because it’s also now coming out of my husband’s personal account, which I have NEVER gave you any of his bank info nor does it even appear in my payment in my account with you. It ONLY shows my PayPal account that is authorized. So your company for two months now took payment out of two different account’s (not authorized) but only received ONE box of product. Except for February where you got payment from two different accounts (NOT Authorized) but didn’t get NO box of product at all. Because the usps threw it away. And YOU never credited me back or sent a new box out. Shame on you for scamming people out of money and ripping me off!!! If I do my math right. As far as I’m concerned your company owes me a credit of 3 boxes. Either the money should be sent back OR 3 boxes of DARK brown hair dye product should be delivered to me since you’ve already got paid (twice for two months) but no product was received. Oh and the FREE box of product or credit for your 100% money back guarantee or free box of product if dissatisfied. So that’s (4) boxes of product OR (4) Credits of $33.77 that I was charged that needs to be refunded back to my bank account (which I’ve cancelled my debit card)
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We also apologize that you did not receive your February shipment. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Majella V.
marzo 30, 2023
Stubborn gray hairs
PUBLICADO POR:
Majella V.
marzo 30, 2023
This dye did not get all my gray hairs. I have patches of gray still showing even after I got 2 bottles for my whole head. Color looks great on the rest of my hair but sadly didn’t cover all my gray’s such a bummer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Majella - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer P.
marzo 29, 2023
No even close to color I chose
PUBLICADO POR:
Jennifer P.
marzo 29, 2023
I requested light golden brown my hair turned out dark red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth R.
marzo 29, 2023
Didn’t color my hair at all
PUBLICADO POR:
Elizabeth R.
marzo 29, 2023
I followed the instructions precisely and my hair is the same color it was before I dyed it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
cheryl F.
marzo 29, 2023
Way darker!
PUBLICADO POR:
cheryl F.
marzo 29, 2023
The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lise P.
marzo 29, 2023
Ma demande n'a pas été réalisée
PUBLICADO POR:
Lise P.
marzo 29, 2023
Je souhaitais une colo pouvant faire partir ma couleur rousse, j' avais envoyé une photo afin que vous voyez bien la couleur. J'ai donc reçu ma colo dans l'espoir de pouvoir enfin voir ses cheveux roux disparaitre. Mais malheureusement celle-ci n'a quasiment rien changer ! Je suis toujours rousse et non de la couleur demandée.
Autant dire que j'ai commandé une couleur pour rien !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lise P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Breeann H.
marzo 28, 2023
I’m pretty upset my hair looks like shit
PUBLICADO POR:
Breeann H.
marzo 28, 2023
My roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Breeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Disappointed
marzo 28, 2023
Wrong color
PUBLICADO POR:
Disappointed
marzo 28, 2023
I've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kate D.
marzo 28, 2023
Color was perfect
PUBLICADO POR:
Kate D.
marzo 28, 2023
The color was great but I find my hair is very dry after using this color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Adeline D.
marzo 28, 2023
Arnaque
PUBLICADO POR:
Adeline D.
marzo 28, 2023
Jamais reçu depuis presque deux mois et toujours aucun remboursement. Arnaque.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Adeline D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Il s'agit d'une situation inhabituelle et nous souhaitons vous aider. Nous allons vous contacter par email pour plus d'information.
PUBLICADO POR:
Heather Y.
marzo 28, 2023
Still have grays
PUBLICADO POR:
Heather Y.
marzo 28, 2023
Product didn’t cover any grays, my roots look awful.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
zahra Z.
marzo 28, 2023
It didn’t coloured my hair completely
PUBLICADO POR:
zahra Z.
marzo 28, 2023
I have had sent my hair picture but I received very dark brown and I am not happy abut
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne-Sophie A.
marzo 27, 2023
Mécontente 😡
PUBLICADO POR:
Anne-Sophie A.
marzo 27, 2023
La couleur que vous m’avez préparé est catastrophique j’ai dû aller chez le coiffeur en catastrophe car je me suis retrouvé rousse alors que je suis blonde !
Une mauvaise expérience malheureusement !
Anne-Sophie
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne-Sophie A. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de vous aider et vous envoyer les prochaines étapes. Nous restons à votre écoute si besoin !
PUBLICADO POR:
Nikki H.
marzo 27, 2023
Was not the Right color.
PUBLICADO POR:
Nikki H.
marzo 27, 2023
Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Sherry B.
marzo 27, 2023
Not satisfied
PUBLICADO POR:
Sherry B.
marzo 27, 2023
I haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone
.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
nasareen A.
marzo 27, 2023
Made scalp itchy
PUBLICADO POR:
nasareen A.
marzo 27, 2023
I realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
May - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer T.
marzo 27, 2023
Doesn't last long enough in my hair
PUBLICADO POR:
Jennifer T.
marzo 27, 2023
I had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Ann A.
marzo 26, 2023
Color is off
PUBLICADO POR:
Ann A.
marzo 26, 2023
Color was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ann - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Noelle O.
marzo 25, 2023
Does not cover grey hair?
PUBLICADO POR:
Noelle O.
marzo 25, 2023
Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Noelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gabrielle F.
marzo 25, 2023
Decu
PUBLICADO POR:
Gabrielle F.
marzo 25, 2023
Je suis déçu de la couleur.elle ne correspondant pas à la couleur que je voulais.
Elle est trop foncee
Effectivement elle a couvert plus les cheveux blancs que la dernière fois mais malgré tous les soins achetés, la couleur se ternis trop vite ( en 2 semaine,la couleur est fade)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gabrielle F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
wilma S.
marzo 25, 2023
Farbe verblast
PUBLICADO POR:
wilma S.
marzo 25, 2023
nach der zweiten Wäsche ist die Farbe wie Rausgewaschen auch das Wasser beider Wäsche hattesich verfärb
bin leider nicht mehr zufrieden wie bei der Anwendung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
wilma S.- Vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Albania C.
marzo 25, 2023
Not the color I was waiting
PUBLICADO POR:
Albania C.
marzo 25, 2023
The color didn’t do anything different I don’t look that I dye my hair
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Albania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dorothea C.
marzo 25, 2023
Sehr enttäuscht
PUBLICADO POR:
Dorothea C.
marzo 25, 2023
Habe das erste mal den Ansatz nach gefärbt und bin echt enttäuscht, die Farbe hat überhaupt nicht gedeckt
Es ist einfach nur gelbstichtig und das bei dunklen Haaren.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dorothea C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cathy H.
marzo 25, 2023
Stripped my hair
PUBLICADO POR:
Cathy H.
marzo 25, 2023
This last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Matea B.
marzo 25, 2023
VERY DISAPPOINTED
PUBLICADO POR:
Matea B.
marzo 25, 2023
Received my hair color which was supposed to be light brown matte ash.
To say that I am disappointed is an understatement.
This color is NOT cold and ashy, quite the opposite, it's warm and ugly.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Matea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Paula B.
marzo 24, 2023
It was not the right colour
PUBLICADO POR:
Paula B.
marzo 24, 2023
It was not the right colour
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Paula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mary L.
marzo 24, 2023
My hair is now purple
PUBLICADO POR:
Mary L.
marzo 24, 2023
I did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurie C.
marzo 24, 2023
Color doesn’t work on me I guess?
PUBLICADO POR:
Laurie C.
marzo 24, 2023
I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny ackerson
marzo 24, 2023
Made my hair break off
PUBLICADO POR:
Penny ackerson
marzo 24, 2023
My hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Xiulan Z.
marzo 24, 2023
The color could not cover my grey hair
PUBLICADO POR:
Xiulan Z.
marzo 24, 2023
The color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair.
Plese cancel my order and refund me the money I paid. Your color system damaged my hair !!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Xiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy S.
marzo 23, 2023
Color coverage
PUBLICADO POR:
Cindy S.
marzo 23, 2023
Like the color I received with last shipment, but gray coverage was non existent😣
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cindy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ludivine D.
marzo 23, 2023
Coloration 6.1
PUBLICADO POR:
Ludivine D.
marzo 23, 2023
La couleur me plaît mais n a pas bien couvert mes cheveux blancs....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ludivine D. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nos coloristes vous ont contactés par e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails, nous avons hâte de vous aider.
PUBLICADO POR:
Melissa G.
marzo 23, 2023
I used to like this product but don't use it any longer
PUBLICADO POR:
Melissa G.
marzo 23, 2023
The price keeps creeping up. Once converted to CAD it is not worth the price.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jaime U.
marzo 23, 2023
Ugly
PUBLICADO POR:
Jaime U.
marzo 23, 2023
The color wasn't close to what I wanted or what I expected. So ugly.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jaime - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amanda P.
marzo 23, 2023
Wrong color
PUBLICADO POR:
Amanda P.
marzo 23, 2023
My color was too dark and didn't cover the gray hairs
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Veronica W.
marzo 22, 2023
This color was way off
PUBLICADO POR:
Veronica W.
marzo 22, 2023
Im not sure what or how you guys m ix this but this color almost turned my hair brown. I had to stop it 1/3 of the way through the process. I sent a current picture of my hair color in good light. My hair color is almost white, Im so grey.
One thing it did do was cover my roots. So thanks for that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Veronica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
DOMINIQUE B.
marzo 22, 2023
Love the color but it didn't cover my grays
PUBLICADO POR:
DOMINIQUE B.
marzo 22, 2023
I love the color and followed the directions, but I still have white roots.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Dominique - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy
marzo 22, 2023
Color turned out too light - disappointed in final result
PUBLICADO POR:
Stacy
marzo 22, 2023
I'm pretty disappointed that my color turned out much lighter than i had hoped it would. I was unsure about the instructions but followed them to a "T" only coloring my roots and not blending fully into the rest of my hair. There is a line on my head where the new, lighter color on my roots begins and my regular color continues. I'm not sure if i'll be purchasing again. Unfortunately my $4 grocery store hair color turns out more consistent and expected for less money.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stacy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Monika N.
marzo 21, 2023
Mehr erwartet.....
PUBLICADO POR:
Monika N.
marzo 21, 2023
Grauhaarabdeckung nicht optimal.
Genau nach Beschreibung gearbeitet.
Brennt auf der Kopfhaut und riecht sehr scharf.
Endresultat nicht besser als aus dem Drogeriemarkt.
Ein Versuch was es wert.
Ach ja für jene die es Abzocke nennen,bitte die Nutzungsbedingungen lesen.
Danke
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sherry L.
marzo 21, 2023
I know Red is hard to keep!
PUBLICADO POR:
Sherry L.
marzo 21, 2023
I wasn't satisfied at all with the color turn out of my hair. It had blotches of different colors all over and not becoming. I was hoping to have a company I could get this color product from and continue to purchase. Not this time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer F.
marzo 21, 2023
Does not cover grays all the way!
PUBLICADO POR:
Jennifer F.
marzo 21, 2023
I was sent an order stating that it was dark brown, with beige tones did not cover all my grays. I was left with my grays being lighter than my dark hair. I was then shipped a replacement stating that it was changed, and yet again, it did not cover my grays all the way. My grays are still lighter than my hair tone which my hair is dark brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 20, 2023
Didn’t last
PUBLICADO POR:
Nicole B.
marzo 20, 2023
The day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :(
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Erika G.
marzo 20, 2023
Damaged
PUBLICADO POR:
Erika G.
marzo 20, 2023
I don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Erika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ruth M.
marzo 20, 2023
Way too dark
PUBLICADO POR:
Ruth M.
marzo 20, 2023
This totally took my hair to brown much darker than suggested.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ruth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Écouter V.
marzo 19, 2023
1 ère commande
PUBLICADO POR:
Écouter V.
marzo 19, 2023
Bonjour,
Je ne suis pas satisfaite, la couleur s'est délavée dès le premier shampoing pourtant il n'y avait rien de particulier dessus. J'ai suivi les instructions à la lettre. Le résultat n'était pas uniforme. Peut être est-ce moi qui ai mal choisi les couleurs au départ, je ne sais pas....
Bonne journée à vous !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Audrey B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Michelle W.
marzo 19, 2023
Not happy really
PUBLICADO POR:
Michelle W.
marzo 19, 2023
My colour Is much more ashy than imagined from the beige blonde ordered and looks like I have a green tinge to it not sure I'll order again .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Michelle - We are sorry that your experience at eSalon didn’t quite match your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisette B.
marzo 19, 2023
The color
PUBLICADO POR:
Lisette B.
marzo 19, 2023
I do not like the color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Terry R.
marzo 18, 2023
My color didn't work
PUBLICADO POR:
Terry R.
marzo 18, 2023
The color didn't work on my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jess S.
marzo 18, 2023
This did not cover my greys!
PUBLICADO POR:
Jess S.
marzo 18, 2023
I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBLICADO POR:
Elaine O Neill
marzo 18, 2023
Colour
PUBLICADO POR:
Elaine O Neill
marzo 18, 2023
Dissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired.
PUBLICADO POR:
Shara C.
marzo 17, 2023
Not for Me
PUBLICADO POR:
Shara C.
marzo 17, 2023
I ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Shara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beatrice R.
marzo 16, 2023
Schlechtes Ergebnis
PUBLICADO POR:
Beatrice R.
marzo 16, 2023
Das Produkt hält nicht was es verspricht. Grauabdeckung sehr schlecht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beatrice R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tracy F.
marzo 16, 2023
No Root Coverage
PUBLICADO POR:
Tracy F.
marzo 16, 2023
Color was pretty and matched my hair color but it did not cover the gray at my roots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley B.
marzo 16, 2023
Sometimes you know yourself better
PUBLICADO POR:
Ashley B.
marzo 16, 2023
I completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Carolyn C.
marzo 16, 2023
Not satisfied
PUBLICADO POR:
Carolyn C.
marzo 16, 2023
I do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marcella P.
marzo 15, 2023
Not satisfied
PUBLICADO POR:
Marcella P.
marzo 15, 2023
I'm not satisfied with this company at all. I have to ride to get these shipments to stop
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sikiu M.
marzo 15, 2023
About how this store works
PUBLICADO POR:
Sikiu M.
marzo 15, 2023
I am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me.
Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria O.
marzo 14, 2023
Greys
PUBLICADO POR:
Maria O.
marzo 14, 2023
Did not cover my greys
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara S.
marzo 14, 2023
horrible color
PUBLICADO POR:
Sara S.
marzo 14, 2023
This is the worst color I have ever used....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marianne A.
marzo 14, 2023
Did not cover grey
PUBLICADO POR:
Marianne A.
marzo 14, 2023
Although I followed the instructions to a T, the color did not cover my grey as other hair colors have historically. The color itself was ok, but nothing special.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Candelaria M.
marzo 14, 2023
I don't like this product
PUBLICADO POR:
Candelaria M.
marzo 14, 2023
Don't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
JoAnn M.
marzo 14, 2023
Still disappointed my grays do not hold color
PUBLICADO POR:
JoAnn M.
marzo 14, 2023
I love the color but my grays in front come through within two days .. disappointing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
JoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
KP53
marzo 14, 2023
Not the color I wanted
PUBLICADO POR:
KP53
marzo 14, 2023
My hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn G.
marzo 13, 2023
First time user
PUBLICADO POR:
Dawn G.
marzo 13, 2023
Disappointed with overall colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Gerri S
marzo 13, 2023
Did not cover grays
PUBLICADO POR:
Gerri S
marzo 13, 2023
I really disliked this product. I followed the directions exactly as stated but not only did it not color my grays, it washed out within a few days. I had to redo my hair within a week using my old product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan T.
marzo 13, 2023
Not blown away if I’m honest
PUBLICADO POR:
Susan T.
marzo 13, 2023
The colour was slightly darker than I expected and my hair was left feeling a bit sticky
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that you weren't completely satisfied with the results of your custom color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you; we hope to continue helping you find hair perfection and thanks for sharing your experience with us!
PUBLICADO POR:
Tiffany M.
marzo 13, 2023
Terrible
PUBLICADO POR:
Tiffany M.
marzo 13, 2023
Followed instructions exactly, did the strand test and even had someone help me section and apply to make sure I did not miss anything. My hair turned out patchy, my greys ended up light brown and some of my natural hair did not take the dye. So I have patchy hair with light brown, dark brown and soft black and it looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Corey R.
marzo 13, 2023
Didn't color my hair.
PUBLICADO POR:
Corey R.
marzo 13, 2023
The salon material was strong but I didn't like the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Corey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa K.
marzo 13, 2023
Coverage
PUBLICADO POR:
Melissa K.
marzo 13, 2023
Color did not cover grays very well!
Product smells great!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Theresa C.
marzo 13, 2023
Great color but didn’t cover the grey
PUBLICADO POR:
Theresa C.
marzo 13, 2023
The color was exactly what it needed to be, however it didn’t cover the grey. That’s the only reason I color my hair, for the grey coverage. Sad it didn’t work out
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy G
marzo 13, 2023
extremely orange
PUBLICADO POR:
Lucy G
marzo 13, 2023
I don’t like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lucy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janelle H.
marzo 13, 2023
Didn’t cover all greys
PUBLICADO POR:
Janelle H.
marzo 13, 2023
My kit was easy enough to apply but didn’t cover my toughest greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexis S.
marzo 12, 2023
Definitely not an intense copper
PUBLICADO POR:
Alexis S.
marzo 12, 2023
It's an okay color, I loked the consistency and everything g except the end result. I wish it lived up to the title of intense copper. It's more strawberry/light copper blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexis - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
GLENDA R.
marzo 12, 2023
I got dull color
PUBLICADO POR:
GLENDA R.
marzo 12, 2023
I got no gray coverage and a full color no gold I wanted gold and gray coverage got neither
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Glenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
marzo 12, 2023
Not enough color for dense hair
PUBLICADO POR:
Amy S.
marzo 12, 2023
Not enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cristina G.
marzo 11, 2023
Horribly inaccurate after hair stylist stepped in twice
PUBLICADO POR:
Cristina G.
marzo 11, 2023
I REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michaela D.
marzo 11, 2023
Fantastic packaging
PUBLICADO POR:
Michaela D.
marzo 11, 2023
my colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further.
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