I Like the convenience of eSalon But I'm not sure the coverage is lasting. A week after I color I feel like the grays are coming out and the color is fading. Not sure if I will continue.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Rhonda - Thank you for your feedback. Upon reviewing your profile, we see we passed your feedback onto your colorist when you made this review and were able to adjust your color for great results! Thank you again for reaching out, and we hope to continue helping you find hair perfection!
PUBLICADO POR:
armelle P.
marzo 21, 2016
Too dry !!
PUBLICADO POR:
armelle P.
marzo 21, 2016
Despite of its nice color this product is too too dry and hard for my hair.. now my hair are very damaged..
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Armelle - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling very damaged. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color formula that better suits your needs.
PUBLICADO POR:
Pat R.
marzo 20, 2016
I do not like this hair color at all!!!!!
PUBLICADO POR:
Pat R.
marzo 20, 2016
It washes out with the first washing. Take me off the reorder list!!!!!!!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Pat - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color with longer lasting results.
PUBLICADO POR:
vickie O.
marzo 20, 2016
wrong color
PUBLICADO POR:
vickie O.
marzo 20, 2016
I ordered wrong, was my fault, but gave me time to think and I don't want to color my hair.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Vickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tanya B.
marzo 20, 2016
Did my color change?
PUBLICADO POR:
Tanya B.
marzo 20, 2016
This last batch looks different from the previous batches. All I needed to do was a root touch up and noticed the color is different than the previous batches I have received. I really like the previous batches because it showed less red. Now, the redness is back. It was noticeable when I blow dried my hair. The red was very noticeable. I included a picture of what it looked like previous to the last batch (hair is curled) and what it looks like after the last batch (2 pictures. after blow drying).
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Tanya - We apologize that your most recent formulation did not deliver the results you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to better suit your needs. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will provide the results you're looking for.
PUBLICADO POR:
Regine V.
marzo 20, 2016
The color has a purple overtone
PUBLICADO POR:
Regine V.
marzo 20, 2016
Hello
After speaking with your representative I thought she understood what I wanted the color I ordered was dark Auburn and what I got was a brown/black with purple overtones. From what I can remember none of the photos sent show me with brown/black hair. This is my natural color but not what I wanted, it should have been Dark Auburn with reddish overtones. To me this is what it is and in speaking with your rep I thought I conveyed this. I've suspended till May with a possibility of cancellation. Oddly enough the store bought kinds have always given me the right color but don't stay as long. I was given a good recommendation from Terlyn Nowell love her color. What happened to mine? I'm reachable at 310-803-3693, Regine Vavasseur.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Regine - We're sorry that your hair color did not meet your expectations. Upon reviewing your profile, we see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We look forward to working with you to create a reformulation that will better suit your needs.
PUBLICADO POR:
Rammie F.
marzo 20, 2016
It's ok..
PUBLICADO POR:
Rammie F.
marzo 20, 2016
It was too harsh for my hair first of all. The base color was too dark, and the cooper tones were not strong enough.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jo Ann - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter shade that you left by logging in to your account. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation based on your feedback.
PUBLICADO POR:
Aneysa S.
marzo 19, 2016
Root color
PUBLICADO POR:
Aneysa S.
marzo 19, 2016
It didn't light up my roots they are still dark brown and the underneath roots
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Aneysa - We apologize that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Mary M.
marzo 19, 2016
Very Upset and UnHappy
PUBLICADO POR:
Mary M.
marzo 19, 2016
After receiving my order I was so excited to color my hair. But the end results wouldn't make me feel the same. My roots turned orange yet the rest of my hair would remain the brown it was before. I am in tears thinking about the results. The cost to fix this mess is going to prove to me that $14.95 was a HUGE mistake. I want a FULL refund!!!!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mary - We’re sincerely apologize that your roots turned an uneven, unwanted orange color. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Bridget G.
marzo 18, 2016
Custom Hair Colour
PUBLICADO POR:
Bridget G.
marzo 18, 2016
I find it hard to rinse the hair colour from hair after the application. It remains greasy at the neck line, after using the shampoo and conditioner supplied. This time after a week, it was still greasy. Why?
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Bridget - We’re sorry that your hair color application left your hair feeling gummy. A member of our Color + Care Team has reached out to you to provide further assistance. We hope to work with you to provide a solution that addresses your needs.
PUBLICADO POR:
Carin S.
marzo 18, 2016
I did not care for this product
PUBLICADO POR:
Carin S.
marzo 18, 2016
The product left my hair greasy and awful looking. The color is off too.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Carin - We apologize that you were unsatisfied with the results of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Lorraine M.
marzo 18, 2016
The color did not last, it washed out in 2 washes
PUBLICADO POR:
Lorraine M.
marzo 18, 2016
It also left my hair very dry.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Lorraine - We’re sorry to hear that your hair color faded faster than you expected and left your hair feeling dry. We have received your request for longer-lasting results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Nikita G.
marzo 18, 2016
Gray hair returns
PUBLICADO POR:
Nikita G.
marzo 18, 2016
This batch was requested because I needed a stronger gray hair coverage. My gray hair began to show five days after I colored it. I'm disappointed because I thought eSalon would be better than the store bought color and I thought that because it was supposed to be a custom color that it would last longer than 5 days.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Nikita - We’re sorry to hear that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide increased gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit as well as discuss your reformulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kelli W.
marzo 17, 2016
Custom color
PUBLICADO POR:
Kelli W.
marzo 17, 2016
My color was too dark and it only lasted 2 weeks. It didn't cover all my gray. I was very disappointed.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kelli - We apologize that your hair color was too dark and faded faster than you expected. We would love to send you a complimentary reformulated color that will provide longer lasting results, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we're sorry you were unsatisfied with your results and hope to create a color formulation that can better suit your needs.
PUBLICADO POR:
Maria H.
marzo 17, 2016
Color did not meet expectations and faded fast
PUBLICADO POR:
Maria H.
marzo 17, 2016
The instructions were easy to understand and I had a cosmetician apply, but the color wasn't what was expected and faded within 2 days. Not a good experience
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Maria - We're sorry to hear that your color did not turn out as expected and faded faster than you anticipated. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Julie M.
marzo 17, 2016
too orange
PUBLICADO POR:
Julie M.
marzo 17, 2016
Hi, I asked for a revised formula to cover gray better and cut down the brassiness. My new formula was medium blonde with gold. I think I might need something with less gold as it comes out orange looking on me, especially outdoors. Thanks. Please send next adjusted haircolor at the end of April.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Julie - We’re sorry to hear that your color came out with more orange tones than you expected. We have received your request for reduced golden tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. As you requested, we have also adjusted your delivery schedule for your next order. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Tina T.
marzo 17, 2016
Not what I ordered....
PUBLICADO POR:
Tina T.
marzo 17, 2016
I ordered black hair color with visible blue highlights. I got straight black hair color, you can't see any blue at all anywhere in my hair. Was supposed to receive an application brush with my order. The brush was not sent to me. I could have just went to walmart and got the color I wanted for cheaper. Now I am stuck with something I didn't want. Very bad company.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Tina - We apologize that you were disappointed with your color results. Since the color did not have the blue tones that you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Jennifer W.
marzo 17, 2016
Could be better for grey coverage
PUBLICADO POR:
Jennifer W.
marzo 17, 2016
I have to say I was disappointed. It's OK but after the hype I wasn't impressed with the following factors:
* Ease of use - it as runnier and messier than what I'm accustomed to
*Hair condition - it was OK until I shampooed then it felt and looked very dry
*It did very little for grey coverage - my hair still looked like it needed dying immediately after the colour treatment
*Dull colour - I was expecting something rich and glossy with a stronger copper/golden tone but it looks like a flat brown which maybe isn't helped by how dry it made my hair.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jennifer- Thank you for sharing your feedback with us. We are sorry to hear that your eSalon hair colour was not 100% satisfactory. Since the colour did not turn out as you expected, a member of our Colour + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
sandra B.
marzo 17, 2016
Grey started to show after a week
PUBLICADO POR:
sandra B.
marzo 17, 2016
My hair took the colour really well, but after a week I could see grey strands forming around my hairline. Luckily having Afro-Caribbean my scalp is hidden and therefore the grey is not noticeable unless parting my hair.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sandra - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Melanie D.
marzo 17, 2016
Specified no purple tones in a copper color.
PUBLICADO POR:
Melanie D.
marzo 17, 2016
Received copper color with purple tones. I really wanted to love this service and product. Turns out the "custom" color is not exactly custom.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Melanie - We’re sorry that you were disappointed by the results of your color application. Since you expressed that you were unsatisfied, one of our representatives reached out to you and offered to refund you for the color or process a complimentary reformulation, per our Satisfaction Guarantee. As you had requested in your reply, we processed the refund. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
val D.
marzo 17, 2016
Great color but gray hair still visible and left a mess
PUBLICADO POR:
val D.
marzo 17, 2016
Color came out great and I appreciated receiving the extra processing kit as I have long ombre hair and will need to touch up but none of my grays changed color. Also the dye pretty much stained everything in my bathroom which was not great for me since I am in a rental apt.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Val - We are glad your color came out great, but sorry to hear it did not cover your grays. We've notified your colorist that you need adjustments for your next order, and look forward to seeing your results. Additionally, we will be reaching out to you shortly to offer guidance on cleaning up stains. We value every client's experience, and we look forward to improving yours.
PUBLICADO POR:
Mindy E.
marzo 17, 2016
Not for me
PUBLICADO POR:
Mindy E.
marzo 17, 2016
This color is nice however it is way too dark for me, I am trying to get more of a med. blonde with an icy tone (8.24) I believe is the color number. will not use this dark color again. it is ment for someone of darker complection
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mindy - We're sorry that your color came our darker than you were expecting. We've received your comments requesting a lighter shade with an icy tone. Your colorist will review these comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Ailene F.
marzo 16, 2016
No better than walmart
PUBLICADO POR:
Ailene F.
marzo 16, 2016
The dye is no better than any cheap hair color I've ever bought. My hair is now dry and unhealthy, and hardly changed in color.
Canceling my subscription.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Ailene - We're sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jan K.
marzo 16, 2016
I really want to know how to get this dark color out.
PUBLICADO POR:
Jan K.
marzo 16, 2016
We were getting to the light copper color I wanted till the last mix. My hair is a dark auburn not at all what I wanted. How do I get this color out? I liked the other colors and we were almost at the color I wanted. Please let me know how to get this very dark color out
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Melissa C.
marzo 15, 2016
Burned scalp, smell is horrid!
PUBLICADO POR:
Melissa C.
marzo 15, 2016
My head is still itching and just not the same. The smell was unbelievably strong. I only had a couple greys and covered them up for about 2 weeks maybe. Colour was fine, and easy to apply.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Melissa - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
PUBLICADO POR:
Kristen C.
marzo 15, 2016
Couldn't get color right
PUBLICADO POR:
Kristen C.
marzo 15, 2016
Three strikes. I tried three times and I was careful to explain each time what I was looking for. Natural medium brown hair with a natural reddish tint. I end up with purple, bright copper or my latest look, Ronald McDonald Red. I am not a happy camper. A 40 year old does not want to walk around with drastic bright unnatural looking hair!!!! I'm done.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kristin - We're sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
linda C.
marzo 15, 2016
color
PUBLICADO POR:
linda C.
marzo 15, 2016
I wish I could get some of the red color out of my hair and make it more blonder....plus my hair does not look healthy anymore?...what can bring back the shine?
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Linda - We're sorry to hear that your hair's appearance seems different than usual. We have passed your color change request and questions onto your colorist, who will be reaching out to you soon. We look forward to assisting you further!
PUBLICADO POR:
Djuana M.
marzo 15, 2016
wanted a more
PUBLICADO POR:
Djuana M.
marzo 15, 2016
I wanted a more light brown hair color
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Djuana - We're sorry that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for a lighter brown color. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Carol K.
marzo 15, 2016
Not lasting
PUBLICADO POR:
Carol K.
marzo 15, 2016
I just colored by hair on March 10th and have noticed that the gray is already showing and it has only been 5 days. It is not covering the gray in the front of my hair. I leave it on for the 40-45 minutes.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Carol- We apologize that you were disappointed by the gray coverage of your hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
BRENDA D.
marzo 15, 2016
MY COLOR
PUBLICADO POR:
BRENDA D.
marzo 15, 2016
AFTER A COUPLE WASHINGS MY ROOTS WAS TURNING RED WITH DARK HAIR.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Brenda - We're sorry that your roots were turning red. We see that your colorist reached out to you when you brought this to our attention and gave you advice for an optimal color application. We will also be adjusting your color formula in your next order to reduce the redness. We look forward to seeing the results!
PUBLICADO POR:
Rose M.
marzo 14, 2016
Color faded in a week
PUBLICADO POR:
Rose M.
marzo 14, 2016
Over all I was very disappointed. Thecolor was great however within a week it was already starting to fade and by the end of week two I couldnt wait to pick up a box of color at the store & redo it. It had completely wased out & didn't look like I had even colored my hair. Before you ask I followed directions exactly & let color on the recommended time.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Rose - We're sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Rosemary D.
marzo 14, 2016
Colour
PUBLICADO POR:
Rosemary D.
marzo 14, 2016
I usually love my products from here but on this occasion was unable to use as it has to much bleach for my hair as I have Yuko straightening. Normally I was give 10/10, sadly not this time.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Rosemary - We're sorry to hear that you were unable to use your most recent hair color order. We have reviewed your account and see that your colorist adjusted the volume of your developer to help achieve the lighter shade you requested. However, since you were unhappy with the formulation, your colorist will be reaching out to you shortly to discuss how we can better suit your needs.
PUBLICADO POR:
Krystel H.
marzo 14, 2016
The color did not look even
PUBLICADO POR:
Krystel H.
marzo 14, 2016
Color was not even, what can we do to correct the problem without making my hair dry out with coloring it again?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Krystel - We're sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
janet S.
marzo 14, 2016
Not quite there yet
PUBLICADO POR:
janet S.
marzo 14, 2016
I will give this product another go but it has washed out of the grey quicker than i would have liked..
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Maureen S.
marzo 14, 2016
Custom color
PUBLICADO POR:
Maureen S.
marzo 14, 2016
The only thing I find is the roots always turn out lighter then expected
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Maureen - We're sorry to hear that you find the color at your roots is always lighter than expected. We've reviewed your account and see that your most recent order was adjusted to a slightly darker shade at the roots to provide results better suited to your needs. We look forward to hearing your feedback on this reformulated shade soon!
PUBLICADO POR:
Bonnie T.
marzo 14, 2016
Leaves hair oily
PUBLICADO POR:
Bonnie T.
marzo 14, 2016
I am not sure if it's the shampoo or the color, but I have to wash my hair with my own shampoo to get the oily and goopy feeling out of my hair. The first time I colored, I thought it was the conditioner. I didn't use the conditioner the second time and my hair still turned out horrible feeling. The color is good and lasts as expected. I just can't figure out how to make my hair feel clean after coloring without rewashing it. Also, don't get this in your eyes when washing it out. It pretty much blinds you until you can get lots of clear water in your eyes to flush it out. This is not the easiest thing to do while you are trying to get the color washed out also.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Bonnie - We are glad that you experience good and long-lasting color results, but apologize that your hair felt oily after application. For optimal results in removing any residue, we recommend focusing on the Rinse Through Your Ends step after the timer goes off, in which you massage the leftover color into your hair from root to tip until it feels creamy before you rinse. Our experts advise that you can minimize discomfort in the shower by closing your eyes and tipping backwards until the color feels thoroughly rinsed. Again, we apologize and we hope this information is helpful.
PUBLICADO POR:
becky A.
marzo 14, 2016
Disappointed
PUBLICADO POR:
becky A.
marzo 14, 2016
My hair didn't change color it still has a brassy red undertone to it :/
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Becky - We're sorry to hear that your hair color did not turn out as you expected. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order accordingly to provide the results you're looking for. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will reduce the brassy undertones.
PUBLICADO POR:
TERRY H.
marzo 14, 2016
Second time, not a charm
PUBLICADO POR:
TERRY H.
marzo 14, 2016
The first time I used this custom hair color it was great. The color stayed vibrant for over a month. the second time I used it the color was not as dark and vibrant and only stayed for two weeks.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Terry- We apologize that your most recent formulation faded faster than expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Stephanie R.
marzo 14, 2016
Decent product
PUBLICADO POR:
Stephanie R.
marzo 14, 2016
What i didn't like was that the color came out in 3weeks. But the color looked beautiful the first two weeks.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michelle W.
marzo 14, 2016
haircolor
PUBLICADO POR:
Michelle W.
marzo 14, 2016
my most recent haircolor seemed darker than previous orders, not sure why?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Michelle - We apologize that you are unsatisfied with your color results. Since your most recent color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Maria E.
marzo 14, 2016
It was ok
PUBLICADO POR:
Maria E.
marzo 14, 2016
Let me expand...I have always, the last few times loved the custom color created for me, but this time it came out very red and with no lightning of my hair so it seemed. Lets just say people really did notice, but not in the way I would have liked. Oh well.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Maria- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Sandra M.
marzo 14, 2016
gray roots still!
PUBLICADO POR:
Sandra M.
marzo 14, 2016
I love the overall color but my roots are still gray! It did not color them to my satisfaction. I followed the instructions to the second. My roots are still gray. Not sure if there is a different formula for stubborn gray roots?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Sandra- We are sorry to hear that your last application did not provide the gray coverage you expected. We want to make sure that your next hair color application is just right and will adjust your next formulation to achieve better coverage. Again, we apologize that this last order was not completely satisfactory hope that your next adjusted order will better suit your needs.
PUBLICADO POR:
Karen E.
marzo 14, 2016
Hair colour
PUBLICADO POR:
Karen E.
marzo 14, 2016
I wasn't very happy with how long the colour lasted it was only 3 weeks before my grey started showing again the colour was nice and just the colour I wanted
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Karen- We’re sorry to hear that your hair colour faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated colour that will provide longer lasting results. So we have credited your account for one complimentary hair colour order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a colour that can better suit your needs.
PUBLICADO POR:
Cathy W.
marzo 14, 2016
Not so good on grays
PUBLICADO POR:
Cathy W.
marzo 14, 2016
Still some grays. The color is good but drys my hair out. Probably because I have to leave it on longer.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cathy- Thank you for sharing your feedback with us. A representative of our Color + Care Team has just reached out to you regarding this matter to provide some tips for a solution.
PUBLICADO POR:
Melita C.
marzo 14, 2016
needs darker
PUBLICADO POR:
Melita C.
marzo 14, 2016
my hair is over processed and so it comes out bleach blonde, I just colored it last night and dont seem to see much difference, roots are OK but color doesn't seem to penetrate on the rest of my head. see new pictures.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melita - Thank you for your color feedback. Upon reviewing your account, we see that your colorist received your new photos and we sent you a reformulation. We're so glad to see you then enjoyed the new color!
PUBLICADO POR:
Bingbing Z.
marzo 14, 2016
Still the same thing as other product that I got from any store
PUBLICADO POR:
Bingbing Z.
marzo 14, 2016
It no difference from the color I bought from any other store. It still cannot cover the gray hair on the edge of my face and forehead. I don't have much gray hair and the only places that I want to cover are the edges of my face and forehead and it is not working.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
BingBing - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Michelle M.
marzo 14, 2016
Overall I like, and would recommend the product...just a couple of things.
PUBLICADO POR:
Michelle M.
marzo 14, 2016
The consistency of the color makes it hard to get all hair covered. I find I sometimes miss little areas. I don't usually have this problem. Also, my last color didn't grab the hair as well. The color was quite a bit lighter at the root compared to the rest of my hair. This has not happened before with this product. I have been using this product for about 6-8 months.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Michelle - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation. Upon reviewing your results after we sent the color, we're glad to see we were able to provide a formula that better suited your needs.
PUBLICADO POR:
Beverly S.
marzo 14, 2016
Beautiful color
PUBLICADO POR:
Beverly S.
marzo 14, 2016
The color was very pretty when I first applied it. It covered all the gray like I wanted. Unfortunately after about 3 weeks the color started to fade. Especially at the roots. I don't see any reason to pay the amount for this product when an OTC product works just as well if not better for a much cheaper price. So sorry. I won't be using this again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beverly - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
lorraine L.
marzo 14, 2016
Colour
PUBLICADO POR:
lorraine L.
marzo 14, 2016
The quality of the product was good . I chose the wrong color too much red in it for me
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lorraine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Stephanie G.
marzo 14, 2016
Hair color
PUBLICADO POR:
Stephanie G.
marzo 14, 2016
Color goes on real nice. I love how easy it applies and works into your hair. I am a bit disappointed with the longevity of the color. It seems to fade a little to fast.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Stephanie - We’re so glad to hear you are enjoying your color application process! We apologize that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order. We look forward to providing you with a color that will provide longer lasting results!
PUBLICADO POR:
Robinet C.
marzo 14, 2016
not too good for gray color hair
PUBLICADO POR:
Robinet C.
marzo 14, 2016
First of all, it is expensive. In my opinion I do not need all the items that comes with each order.
Secondly, it does not cover my gray hair totally.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Robinet - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Renee D.
marzo 13, 2016
Beware
PUBLICADO POR:
Renee D.
marzo 13, 2016
This was horrible. I ended up with brassy hair looked terrible had to go get it fixed at salon!! It will be 6 months before its back like I like it.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Renee - We’re sorry that your color results were brassier than you desired. Since the color did not turn out the way you expected, a representative has refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Paula D.
marzo 13, 2016
What happened to my shine?
PUBLICADO POR:
Paula D.
marzo 13, 2016
This left my once-shiny hair very dull and ugly. I followed the directions exactly so I'm not sure what happened. I was hoping after a couple washings the shine would return, however, that has not happened. I got better results with my drugstore brand. Sorry, but this does not work on my hair. I only hope that my hair will recover. :-(
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Paula - We're sorry that your hair felt damaged after using our product. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Jennifer J.
marzo 13, 2016
awful
PUBLICADO POR:
Jennifer J.
marzo 13, 2016
Awful. Had to go to a beauty supply store to get color, because your color didn't last with covering up the for only 2-3 weeks. That is awful.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that you were dissatisfied with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were unhappy with your experience. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Marta W.
marzo 13, 2016
Color was bad
PUBLICADO POR:
Marta W.
marzo 13, 2016
The color had a green tone. Will not buy again
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marta - We're sorry to hear that the results of your most recent formulation had a green tone to it. We'd love to remedy this by sending you a complimentary reformulation to neutralize any green tint. One of our representatives will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
DEREK B
marzo 13, 2016
Looked natural
PUBLICADO POR:
DEREK B
marzo 13, 2016
Not as blond as I would like but it did lighten the color for the winter months.. This company save your details though and dispatch another color out to you without asking if you wanted it first, I didn't like this so will not be using them again.. Be aware when handing over your details
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Derek - We apologize for any confusion regarding our service. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see that you successfully cancelled your Hair Color Plan, so we won't send you any further order unless you contact us first.
PUBLICADO POR:
Linda M.
marzo 13, 2016
Custom hair color
PUBLICADO POR:
Linda M.
marzo 13, 2016
I have darker hair in the back and lots of white hair in the front and after two attempts including having to spend an additional $6 at a beauty supply store .....it still did not solve my issues... Not ordering again...going back to my $6 color from the local store.. I gave it two different trials and...no happier result.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Malice D.
marzo 13, 2016
Color too light
PUBLICADO POR:
Malice D.
marzo 13, 2016
I love the color but it is too light compared to the rest of hair that came out black. It doesn't look good.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Malice - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anna P.
marzo 13, 2016
Anna P
PUBLICADO POR:
Anna P.
marzo 13, 2016
Did not cover my gray properly
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Anna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Christy J.
marzo 13, 2016
OK color
PUBLICADO POR:
Christy J.
marzo 13, 2016
Not quite the results I was looking for but the coloring does show red highlights so u gave me what I asked for. I had hopes it would be a little lighter to really satisfy but overall the product is good.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christy - We’re sorry to hear that you weren't 100% satisfied with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Deborah M.
marzo 13, 2016
Doesn't cover gray/white hair
PUBLICADO POR:
Deborah M.
marzo 13, 2016
Love the color. But the color doesn't last on my white hair. It just doesn't stay.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Deborah - While we're glad that you're enjoying the color, we apologize that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. We look forward to crafting a formulation to better suit your needs.
PUBLICADO POR:
Sheri W.
marzo 13, 2016
Low quality
PUBLICADO POR:
Sheri W.
marzo 13, 2016
I was excited to try esalon last summer and the first batch that came seemed great! The two bottles they sent me had the darker base and a lighter color for the ends. My shipments after that had only the darker color and they told me I had to pay extra for the lighter touches...hmmm. After a few applications of the color, my hair is dry and brittle. I'm constantly trying to moisturize it to bring back life and softness. The shampoo and conditioner that I bought with my first purchase did nothing to improve the appearance or feel of my hair, either. The color was pretty good, I must say, but I think I could get that color in any box. The absolute worst part, though, was that when I used the color the last time, a clump of hair fell out while I was shampooing the product out. I wonder now it this product is the reason my brush seems to have had a lot more hair in it the last 6 months. I'm done. It's just way too damaging on my hair. Just FYI, I've colored my hair for years and followed the instructions exactly!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sheri- We’re sorry that you were disappointed by the results of your color application and experienced more hair damage than normal. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
LISA W.
marzo 13, 2016
Color was pretty but didn't cover my gray
PUBLICADO POR:
LISA W.
marzo 13, 2016
My hair is mostly brown with patches of gray at the temples. I like the color but it does did not cover the gray at all. That's fairly disappointing.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lisa- We apologize that your color results did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Tammy K.
marzo 13, 2016
Good product
PUBLICADO POR:
Tammy K.
marzo 13, 2016
I was very excited to receive my professionally mixed hair color. The results however were somewhat disappointing. The quality of the product was good but the color wasn't what I was expecting. I don't know if I'll order a second time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tracy R.
marzo 13, 2016
I don't think it works for me...
PUBLICADO POR:
Tracy R.
marzo 13, 2016
Reason being it might work for others, I was my hair every week and already my gray hairs are appearing back around my crown, they are coming back fast and furious. .... I'm sure it might work for other so I'm not gonna knock it.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Tracy - We apologize that your hair color did not provide the gray coverage you expected. Upon reviewing your profile, we see that a member of our Color + Care Team processed a complimentary reformulation, per our Satisfaction Guarantee, designed for increased coverage. Again, we are sorry that you were unhappy with your results and look forward to crafting your reformulated color.
PUBLICADO POR:
Kseniia S.
marzo 13, 2016
Unexpected result
PUBLICADO POR:
Kseniia S.
marzo 13, 2016
The color suppose to be "cool beige". I applied everything correct according to the instructions. But it turned to be gingery on my roots (like the warm beige would be). The bleached part of hairs took color ok. But my naturally ashy roots now ginger and in couple weeks the difference would be obvious and I would have to dye my hairs again. It doesnt look ugly, but It;s not the result I expected
:(
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kseniia - We apologize that your roots turned out warmer than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color and tone down any copper tones. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Britt L.
marzo 13, 2016
Custom Hair Color
PUBLICADO POR:
Britt L.
marzo 13, 2016
I followed the directions exactly, but this hair color was very flat looking and did not cover the grey.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Britt - We’re sorry to hear that you felt your hair color was flat and did not cover your greys. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide a color to better suit your needs. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results.
PUBLICADO POR:
April M.
marzo 13, 2016
Scalp Broke Out
PUBLICADO POR:
April M.
marzo 13, 2016
The color was ok, nothing spectacular or that I haven't achieved from other box colors but my scalp broke out in sores as a reaction to something in the color. Would not recommend to anyone worth any skin sensitivities, I haven't broke out this bad from color since I bought cheap dollar store color years ago.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
April - We’re truly sorry that you were disappointed with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every color order. Because of your reaction and dissatisfaction regarding your color, a representative has refunded you for your color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Megan R.
marzo 13, 2016
Color
PUBLICADO POR:
Megan R.
marzo 13, 2016
I love the color and how it makes my hair feel, but I think I'm in need of something to cover the greys.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Marciea P.
marzo 12, 2016
never will get agen
PUBLICADO POR:
Marciea P.
marzo 12, 2016
the die burnt my forhead and did not like the color and broke out in hives
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
PUBLICADO POR:
Anne M.
marzo 12, 2016
RED
PUBLICADO POR:
Anne M.
marzo 12, 2016
Medium Blonde Warm Beige ONLY TINTED MY HAIR ORANGE!!!! Also had contacts in my eyes and while rinsing it bonded lenses to my eyes and I had a very difficult time removing, while leaving red spots on the whites of my eyes!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Anne - We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, a representative has contacted you to offer assistance, per our Satisfaction Guarantee. We're so sorry to hear that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention.
PUBLICADO POR:
Tanya K.
marzo 12, 2016
Brassy wrong color
PUBLICADO POR:
Tanya K.
marzo 12, 2016
I sent 2 pictures, tons of info and answered extra questions to get two shades lighter then I wanted. It was also extremely brassy even though I told them I'm prone to it. I was embarrassed to be seen with it.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Tanya - We are sorry to hear that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
marilyn R.
marzo 12, 2016
too light
PUBLICADO POR:
marilyn R.
marzo 12, 2016
after the first shampoo the roots lost their color and the color was too light
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marilyn - We’re sorry to hear that your color came out lighter than you expected and did not provide enough coveage. We have received your request for a slightly darker shade. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
E Elizabeth T.
marzo 12, 2016
Good product
PUBLICADO POR:
E Elizabeth T.
marzo 12, 2016
Loved the product but color was too dark and had a reddish undercast that I specifically stated I didn't want.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Elizabeth- Thank you for sharing your feedback with us. We want to make sure that we get your next formulation just right. A representative from our Color + Care Team has reached out to you so that we can work with you to get your perfect custom color.
PUBLICADO POR:
Jen K.
marzo 12, 2016
bottles leaked
PUBLICADO POR:
Jen K.
marzo 12, 2016
Upon opening the box it was evident that the coloring bottle had leaked. All over it was a gooey mess. Every other time shipping was fine.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jen - We're sorry to hear that your order arrived damaged! We have gone ahead and added a non-expiring free order credit to your account, to apply to your next hair color order. Again, we apologize for the inconvenience.
PUBLICADO POR:
Mahtab N.
marzo 12, 2016
darker
PUBLICADO POR:
Mahtab N.
marzo 12, 2016
much darker than I expected.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mahtab - We’re sorry that your hair color turned out much darker than expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and assisted you with this matter. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mary H.
marzo 12, 2016
Disappointed
PUBLICADO POR:
Mary H.
marzo 12, 2016
I didn't wash my hair for two days after coloring. With every wash since then my color is coming out and I'm not happy about that. Its in my bath water and on my towels. Don't understand why this is happening and don't{ want to purchase again if it won't stay in
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mary - We're sorry to hear that your color is washing out. Upon reviewing your profile, we see that your colorist reached out to discuss how we can best assist you and, per our Satisfaction Guarantee, offered a complimentary reformulation designed for better results. We look forward to working with you to create your next color order.
PUBLICADO POR:
Paula C.
marzo 12, 2016
Color review
PUBLICADO POR:
Paula C.
marzo 12, 2016
Color was fine for hair ends but not for the roots did not match but I like the hair products
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Paula - We apologize that your recent order did not provide the seamless root coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Cara L.
marzo 12, 2016
Perfect colour but washed out
PUBLICADO POR:
Cara L.
marzo 12, 2016
Like the title says, The colour was perfect but it washed out of my hair and quickly
It's a shame because all this would of been worth the money
I may change my colour and see if that stays in
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cara - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Dawn B.
marzo 11, 2016
Okay coverage
PUBLICADO POR:
Dawn B.
marzo 11, 2016
Was fun to receive box with all the little touches. Good instructions and included everything needed for application. Only thing is rather disappointed with color selection. I requested a golden brown color and instead turned out very coppery red. Not bad since was considering that color line but was not what I ordered. So the colorists must have augmented what I selected. Also I just colored it two weeks ago and grey is visibly coming back.... so not exactly happy about that. Great for a home fix and good price compared to what would cost at a salon. Glad I tried it but not exactly convinced in trying it again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Dawn- We’re sorry to hear that your hair color did not provide the best gray coverage and came out differently than expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jackie N.
marzo 11, 2016
Hair color
PUBLICADO POR:
Jackie N.
marzo 11, 2016
Looked natural for about 3 wks; now faded. Did not have enough color liquid.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jackie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Donna D.
marzo 11, 2016
Half portions
PUBLICADO POR:
Donna D.
marzo 11, 2016
I would like the bottles in half portions as I just use half for touch ups. lots of waste trying to do it myself.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Donna- Thank you for sharing your feedback. We understand you desire for a smaller hair color application size. While we don't offer smaller hair color applications we do off our Color Kiss Temporary Root Touch-Up to provide temporary coverage in between hair color applications.
PUBLICADO POR:
Stephanie
marzo 11, 2016
Hair Color
PUBLICADO POR:
Stephanie
marzo 11, 2016
The permanent color I ordered and applied (exactly according to the directions that came with it) lasted about 2 weeks before it all faded out and all my gray was exposed again. My daughter actually uses a drugstore semi-permanent color on her hair that lasts for a few months! This was the first time coloring my hair, and I expected much more from a permanent hair color. eSalon did a nice job matching my color....it just didn't last. They also offered a free bottle of hair color to fix my color loss, but I don't need that fuss. So, I have decided to just embrace my gray! No more hair color for me.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that your hair color faded faster than you expected. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize you were unhappy with your results.
PUBLICADO POR:
Susan Y.
marzo 11, 2016
disappointed
PUBLICADO POR:
Susan Y.
marzo 11, 2016
I ordered the color I wanted and it colored close to what I wanted but it did not color my roots at all. I contacted them and asked what I could do and they told me that they would get back to me when it was time for me to reorder and that I would have to recolor my hair in 3 weeks. That does not help when you just colored your hair and your roots have not colored.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Susan - We're sorry to hear that you were unhappy with the coverage of your custom color. Because your first order was a Colorfill application, we recommended waiting at least 2-3 weeks before coloring again to avoid over-processing. One of our representatives has reached out to you to discuss your color goals and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs.
PUBLICADO POR:
Cyn R.
marzo 11, 2016
Works okay for me
PUBLICADO POR:
Cyn R.
marzo 11, 2016
Initially does well but i noticed that it fades out of my grays quicker than usual. :(
Maybe i need something different.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Cyn - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and created a reformulated shade designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive more of your feedback soon.
PUBLICADO POR:
Heather W.
marzo 11, 2016
Color Made Just for Me
PUBLICADO POR:
Heather W.
marzo 11, 2016
I don't like giving this a 3, as the color matched perfectly and it looked fabulous. It just didn't cover the grays I was hoping to cover. If someone said I see you've got a gray hair, I would be shocked! At 44 I don't have that many and I only see them when I'm up close and personal with my hair in the mirror. So I chose the lowest setting for gray coverage. Unfortunately, it didn't cover the grays at all! But the color sat on those gray hairs longer than any other part of my hair. I was perplexed. I did contact eSalon and they are redoing the color and sending me a new bottle. I'll post how it turns out!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
We apologize that your formulation did not provide the gray coverage you expected. We've reviewed your account and see that we have, per our Satisfaction Guarantee, processed a complimentary reformulation designed for increased coverage. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Sheri P.
marzo 11, 2016
Color
PUBLICADO POR:
Sheri P.
marzo 11, 2016
Unsure what the reason was on the color this time... It made my hair color very burgundy like fake looking. First time ever. This is my 3rd batch and prior applications were great!!! Disappointed this time. Kind of a bummer...
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Sheri - We're sorry that your most recent color application didn't deliver the results you expected. We've reviewed your profile and see that your colorist credited your account with one complimentary color order. This complimentary order will include a reformulated color based on your feedback. We look forward to crafting your custom reformulation to better suit your needs.
PUBLICADO POR:
Mary F.
marzo 11, 2016
Does not sufficiently cover grays
PUBLICADO POR:
Mary F.
marzo 11, 2016
I am not satisfied that the product colors the gray hair I have. Also leaves my hair kind of dry
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mary- We’re sorry that you were unhappy with the gray coverage of your color. Since the color was not 100$ satisfactory, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Patti W.
marzo 10, 2016
Custom color
PUBLICADO POR:
Patti W.
marzo 10, 2016
Left my hair feeling very soft, however, it didn't completely cover my gray - even though I left it on longer than recommended. A
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Patti- We’re sorry to hear that your hair color did not adequately cover the gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Shana M.
marzo 10, 2016
Not anywhere close
PUBLICADO POR:
Shana M.
marzo 10, 2016
I followed precise instructions, sent in pictures and everything. My hair went from a medium brown with gold tones to dark brown with auburn in it (I want to lighten just a tad). The color I picked was Golden Copper, so I knew there would be some red. Overall I would not recommend. Also made my hair very hard to dry and oily. Will be looking elsewhere. Lastly, if you have long hair not nearly enough shampoo or conditioner is included for one use.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Shana- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting and that your hair felt dry and oily. Since you were unhappy with your results, a representative has already refunded you for your color, per our Satisfaction Guarantee. We would love to hear any further feedback about how we can improve your eSalon experience.
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