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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Gwendolyn - You'll be happy to know that the color can be adjusted at any time! Please feel free to contact us at our help desk or by speaking with a colorist as we're always happy to change your formulation to better suit your needs!
PUBLICADO POR:
Ashley J.
mayo 5, 2016
Getting better
PUBLICADO POR:
Ashley J.
mayo 5, 2016
I attempted to adjust my color, but it still wasn't as light as I had hoped. I may just not color for a while and try again down the road.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Ashley - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heather D.
mayo 5, 2016
Can still really see my gray!
PUBLICADO POR:
Heather D.
mayo 5, 2016
I took your test, followed the directions..... I'm not impressed! I still have all my gray which is probably less than 10% of my hair. The color is dull. I don't see any red:( Sad, I had high hopes.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Catherine R.
mayo 4, 2016
Too dark
PUBLICADO POR:
Catherine R.
mayo 4, 2016
Not covered all areas, too dark, so gone for a lighter brown, hopefully the next bottle will be better
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Catherine- We apologize that your colour turned out differently than you expected. We see that you have already discussed your concerns with your colourist and they have adjusted your order based on your feedback. We look forward to hearing your feedback once you try your reformulated colour.
PUBLICADO POR:
Carolina V.
mayo 4, 2016
Poor instructions
PUBLICADO POR:
Carolina V.
mayo 4, 2016
I tried this product for the first time and I was very disappointed. The instructions said that the whole process from applying the product till rising should last 15 min!!!!! Of course it took me way more than that. Even with half an hour, the product didn't dye my hair evenly and it didn't cover my grey hair. It washed out in 2-3 shampoos. I had to go to the hair salon to get it done properly.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Carolina - Thank you for taking the time to share your experience, and we apologize that you felt you had to visit a salon. For best results, our application process is a multi-step process that can vary in length; per your Personalized Instructions, your dye *processing* time is 15 minutes. Our experts would be happy to adjust your formula for better gray coverage and guide you through an even application process anytime. Again we apologize, and we hope this information is helpful.
PUBLICADO POR:
Sharon T.
mayo 4, 2016
Greys
PUBLICADO POR:
Sharon T.
mayo 4, 2016
Lovely hair colour but more grey coverage needed.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Sharon - We're sorry to hear that you didn't get the gray coverage you were looking for. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future!
PUBLICADO POR:
Wanda H.
mayo 4, 2016
did not like not your fault. should have ordered auburn instead of red
PUBLICADO POR:
Wanda H.
mayo 4, 2016
did not like color
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Wanda- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Gail B.
mayo 3, 2016
My colour washed out the very next day
PUBLICADO POR:
Gail B.
mayo 3, 2016
I ordered a permanent colour but was telephoned with the recommendation that I should have a semi-permanent colour based on the information I gave them. I used this on 25th May before I went on holiday and the very next day it washed out.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Gail - We apologize that your color washed out quicker than you expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Chris N.
mayo 3, 2016
Hair color
PUBLICADO POR:
Chris N.
mayo 3, 2016
It only covers my gray for about 6-7 days then the gray starts coming through
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Chris - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Catherine F.
mayo 3, 2016
Not as red as wanted
PUBLICADO POR:
Catherine F.
mayo 3, 2016
My hair is so dark not covering well
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Catherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future!
PUBLICADO POR:
Diane K.
mayo 3, 2016
Fair but not as good as I had hoped.
PUBLICADO POR:
Diane K.
mayo 3, 2016
The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Diane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Amber K.
mayo 3, 2016
Good, but...
PUBLICADO POR:
Amber K.
mayo 3, 2016
I ordered a dark brown for my hair. After I put it in, it look amazing, but the color didn't last more than a week. I was very disappointed and most likely won't be ordering again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Tracy P.
mayo 3, 2016
Not off to a good start
PUBLICADO POR:
Tracy P.
mayo 3, 2016
Just received my first order. Box was soaked, cap not screwed on. Website does not have an easy way to contact company to let them know there was a problem.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tracy - Thank you for sharing your feedback. We're sorry to hear that your order arrived damaged. We're glad to see that upon receiving your email, we've processed a replacement order for you. We're always looking to improve our service and hope to receive your feedback on your custom hair color soon.
PUBLICADO POR:
Sherry W.
mayo 3, 2016
Ok color treatment
PUBLICADO POR:
Sherry W.
mayo 3, 2016
Could not get hair color out of my hair for 2 days. I followed every instruction to the T.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sherry - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Ayshea S.
mayo 2, 2016
Disappointed with grey coverage
PUBLICADO POR:
Ayshea S.
mayo 2, 2016
This is the first time that I have been disappointed with the product. Within 1 week of dying my hair the grey began to show. It normally doesn't do this for a few weeks. Very disappointed and not sure if I will be continuing to use the product.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Ayshea - We’re sorry that you were unhappy with the gray coverage of your last application. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
PUBLICADO POR:
Jennifer S.
mayo 2, 2016
No gray coverage
PUBLICADO POR:
Jennifer S.
mayo 2, 2016
Color was good but there was hardly any gray coverage!! Main reason for buying this product was to color my grays!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jennifer - We’re sorry that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we've credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you’re looking for.
PUBLICADO POR:
Helen D.
mayo 2, 2016
nothing to get excited about
PUBLICADO POR:
Helen D.
mayo 2, 2016
cheaper than having done professionally, but don't notice much difference between this and "box" color you can buy anywhere. Except convenience and cost less for boxed hair dye. Additionally, when I contacted them to adjust color, (which I have several times) if they do adjust color, no one can tell it's any different than previous color!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Helen - We're sorry to hear that you were not seeing the difference you were looking for back in May, but we see that your personal colorist has since worked with you over the summer to deliver a color you love! We're so glad to hear you are enjoying the customized formula we're making for you, and we hope to continue to delight you!
PUBLICADO POR:
Shawna K.
mayo 2, 2016
Did not cover gray
PUBLICADO POR:
Shawna K.
mayo 2, 2016
The formula itself made my hair feel soft. The color was horrible. I did it one week ago and now will have to go get some Clairol to redo. If the color actually covered gray it would be nice. Not at all happy!!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Shawna - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
PUBLICADO POR:
eileen G.
mayo 2, 2016
Still waiting to like my haircolor
PUBLICADO POR:
eileen G.
mayo 2, 2016
It's still too brassy
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Eileen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Sharrie B.
mayo 2, 2016
Not as light as I was hoping for
PUBLICADO POR:
Sharrie B.
mayo 2, 2016
I wanted a light blond. What came out was not much different than my natural color. I have pretty long hair I only got one bottle of color to do my hair.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sharrie - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
melissa Z.
mayo 2, 2016
Lasts as long as store box color
PUBLICADO POR:
melissa Z.
mayo 2, 2016
My roots started showing gray 2 weeks ago. My next shipment isnt for over 20 days. The color was.The color I wanted but I get that in box color as well. I will be canceling.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melissa - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Vicki S.
mayo 2, 2016
Color was great!
PUBLICADO POR:
Vicki S.
mayo 2, 2016
I loved the color and the color remover wipe was awesome! I am however, disappointed that the color didn't last any longer than my Clairol box I usually buy for 8$!! My hair felt very sticky for the first few days. Will not buy again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Vicki - We are so glad to hear you enjoyed your color and apologize that you were otherwise unhappy. You can keep your hair from becoming sticky by massaging residual color with your fingertips after your application timer goes off, and then you can use clarifying shampoo if you feel any residue the next day. We hope this information is helpful and would like to inform you that we've notified your colorist to, should you decide to reorder, make adjustments for longer-lasting results.
PUBLICADO POR:
Jessica C.
mayo 1, 2016
Brown & drab
PUBLICADO POR:
Jessica C.
mayo 1, 2016
I had a red base color with red and copper tones pulled throughout my hair. After applying the first color selected for me it came out brown and drab with no depth. Hopefully the new formulation will be better.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with your initial color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
PUBLICADO POR:
Susan S.
abril 30, 2016
Horrible
PUBLICADO POR:
Susan S.
abril 30, 2016
I specifically mentioned that there was red in my history and that was overlooked. My hair turned orange and was awful!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- Thank you for sharing your feedback with us. We apologize that your color came out differently then expected. You can always give us a call and talk to your colorist so that we can best understand your hair color needs. Again, we are sorry that your hair color results did not turn out as expected.
PUBLICADO POR:
Andrea A.
abril 30, 2016
Not to happy
PUBLICADO POR:
Andrea A.
abril 30, 2016
My top head/root area didn't get to well. And my hair faded right away by the second week. My hair looked dull not shinny. I has to redo my hair with box tint from store, I did a medium Auburn. It looks better. I think that color just wasn't for me?
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Andrea - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tobey W.
abril 30, 2016
Not happy
PUBLICADO POR:
Tobey W.
abril 30, 2016
My colour turned out very dark once again, even after expressing how bright I wanted the end result to be! Not only that, my roots and my ends were two different colours and I had little to no gray coverage. Extremely unsatisfied! I was very happy with the very first colour I received and then every colour following I was very dissatisfied.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tobey - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope you consider using our service again in the future.
PUBLICADO POR:
marilyn B.
abril 30, 2016
Didn't color well AT ALL !!!!!!!!!!!!
PUBLICADO POR:
marilyn B.
abril 30, 2016
I was very, very disappointed with this color kit. I was hoping that this would be a good product, but I was wrong. I wish that I could include pictures of my hair right after I colored it, or rather, used the product. It is horrible!!!!!!!! Didn't color my grey, just tinted it a little. Now I've got to wear a wig or something until I can color my hair again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Marilyn- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have sent you a complimentary reformulated color to better suit your needs. We see that your colorist has reviewed your comments and adjusted your formulation based on your feedback. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback about your reformulated color.
PUBLICADO POR:
phyllis C.
abril 30, 2016
terrible!!!
PUBLICADO POR:
phyllis C.
abril 30, 2016
the color was nothing like i wanted!! i do not want anything else from you. cancel anymore shipments. I could have gotten the plastic tray and clips at the dollar store. Learned my lesson well!!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Phyllis - We apologize that you were disappointed with your experience. We see that we've reached out via email to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon.
PUBLICADO POR:
Candie H.
abril 30, 2016
Not for me, I'm allergic
PUBLICADO POR:
Candie H.
abril 30, 2016
I was finally able to use the custom hair color. I did a skin test before applying and it was fine, but once it penetrated for a longer period, I broke out in a rash around my face and neck the next day which last for 5 days. I can't use this anymore.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Candie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product.Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we cancelled your following order. Again, we apologize that you experienced a reaction.
PUBLICADO POR:
colleen B.
abril 30, 2016
not right color
PUBLICADO POR:
colleen B.
abril 30, 2016
my color is still to red and brassy. I have been saying this about lmy color for the last 2 years since I first tried esalon.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Colleen - We’re sorry that you were unhappy with your color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
PUBLICADO POR:
Staci E.
abril 30, 2016
Didn't cover grey!
PUBLICADO POR:
Staci E.
abril 30, 2016
Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Staci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sue J.
abril 29, 2016
Hair color
PUBLICADO POR:
Sue J.
abril 29, 2016
Wrong color and didn't color gray.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
marsha N.
abril 29, 2016
not happy
PUBLICADO POR:
marsha N.
abril 29, 2016
My hair is not the color I wanted. I want a red color that was vibration and the color I received was the color my hair is after a month of washing it. I specified I have light brown hhhair and my roots were coming in dark. I'm just not half with this times color
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marsha - We're sorry that your color results weren't as vibrant as you expected. We see that you've since worked with your colorist to help create a formulation designed to produce your desired results. We hope to hear your feedback on this reformulated shade soon!
PUBLICADO POR:
Monica M.
abril 29, 2016
Not what I expected
PUBLICADO POR:
Monica M.
abril 29, 2016
The color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Monica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Valary M.
abril 29, 2016
It's too dark for me
PUBLICADO POR:
Valary M.
abril 29, 2016
Please make lighter, more golden brown than brown.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Valary - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cynthia D.
abril 29, 2016
Custom color
PUBLICADO POR:
Cynthia D.
abril 29, 2016
I like most of the the conveniences of esalon. I'm tired of having to change my formula all the time. With each order the formula gets darker or redder or both. My formula is a medium blonde and the last time I dyed my hair it turned out brown.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Cynthia - While we're happy that you're enjoying the convenience of our service, we apologize that you feel disappointed by your color results. We see that your colorist was since able to formulate a shade designed to better suit your needs. We're constantly looking to improve our service and hope to hear more of your feedback soon.
PUBLICADO POR:
Melody J.
abril 29, 2016
Not permanent
PUBLICADO POR:
Melody J.
abril 29, 2016
Completely washed out. I used color protectant shampoo and conditioner and did not blow dry my hair. , it's no better than the hair color from the store.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Melody - We apologize that your color faded much faster than you expected. After reviewing your profile, we see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
PUBLICADO POR:
Kay F.
abril 28, 2016
Colored my hair 3 weeks ago and it's already fading away
PUBLICADO POR:
Kay F.
abril 28, 2016
Not too happy after spending $25. I always color the gray areas first and proceed from there. I wore a hat outside so the sun would not bleach it out. I use a color guard shampoo. I've been using your product a while now and I'm losing confidence in it. I may as well buy off the shelf and save some money.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kay - We're sorry that you were disappointed with the longevity of your color results. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Becky L.
abril 28, 2016
It was Ok
PUBLICADO POR:
Becky L.
abril 28, 2016
Not sure why but I was not as pleased with the color like I was last time. I think it looks different this time. Not as golden and less shine. Disappointed. :(
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Becky - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laura M.
abril 28, 2016
Buyer beware
PUBLICADO POR:
Laura M.
abril 28, 2016
I loved the color but disliked gray roots turning a brassy color. Color washed out after first wash.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Laura - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joyce M.
abril 28, 2016
Not quite the coverage for gray roots
PUBLICADO POR:
Joyce M.
abril 28, 2016
I liked the color but it didn't seem to last as long and didn't last on the gray roots.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Joyce - While we're glad that you enjoyed your color results, we apologize that you were unhappy with the gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Valeria M.
abril 28, 2016
Unsatisfied with the product
PUBLICADO POR:
Valeria M.
abril 28, 2016
Usually I don't like to write negative reviews, but I have this time.
The product was so strong that not only burnt my skin but it also broke my hair. I have very thick hair and now in the front my hair is so damaged. Plus the coverage of the roots was only for barely 3 weeks like every other color. The color itself was not medium blond at all, but it was kind of blonde more orange/red and I don't like red. I'm very disappointed. Product is so strong that I could not use the 3rd box. It's still sealed. Sorry.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience.
PUBLICADO POR:
Jane T.
abril 28, 2016
It ruined my hair the last lot and now finding it difficult to cancel
PUBLICADO POR:
Jane T.
abril 28, 2016
NO MORE of this please. I do not want it at all. A handy little scam once in, difficult to get out except from my money in my bank.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jane - We're sorry to hear that you were disappointed with your results. We see your service has been cancelled and a refund was processed for your most recent color order. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jennifer B.
abril 28, 2016
Doesn't cover my gray :(
PUBLICADO POR:
Jennifer B.
abril 28, 2016
I have used this custom coloring for 3 or 4 times now and it just doesn't cover my gray like the store bought stuff I had been using . . . gotta cover the gray!!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color has not provided the gray coverage you are looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
SHARON A.
abril 28, 2016
Gray coverage at hairline
PUBLICADO POR:
SHARON A.
abril 28, 2016
For some reason this changed formula (a bit lighter) did not cover the gray at my hairline as well as the previous formulas I have been using.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sharon - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Emily A.
abril 28, 2016
Custom Hair Color
PUBLICADO POR:
Emily A.
abril 28, 2016
Love this product, but they haven't been able to get the color right. Customer Service has been very helpful and we keep trying to get the color to match what I am looking for.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Emily - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Andrea T.
abril 28, 2016
Not the color I wanted.
PUBLICADO POR:
Andrea T.
abril 28, 2016
I wanted it to be blonder and it was not. It was the same color that I always get
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Andrea - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Kimberly S.
abril 27, 2016
Color was not enough (2bottles) for my hair length and color was awful
PUBLICADO POR:
Kimberly S.
abril 27, 2016
I received two bottles and I have long hair (mid back), The color did not cover my gray, did not penetrate through my hair thus I ended up with my hair being two colors, underneath was not colored properly and the main color was mousy and dull.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kimberly- We’re sorry that you were unhappy with your color results. Since the color did not provide the proper coverage, we have gone ahead and reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
jo R.
abril 27, 2016
nice colour but not what I asked for
PUBLICADO POR:
jo R.
abril 27, 2016
I asked for a light ash brown and got what I would describe as a medium golden brown. I knew it was wrong straight away, when I was washing it out the water was a mustard colour, I would have thought that since I asked for a very cool ash colour it would have had more of a purple pigment. Iv washed it a couple of times one and it's gone quite brassy. Iv spent a fortune on toners, may as well have gone to a salon. V disappointing!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jo - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs.We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
PUBLICADO POR:
valerie E.
abril 27, 2016
Too Dark
PUBLICADO POR:
valerie E.
abril 27, 2016
I did not realize it would be so much darker. I need to go back to an ash blonde and try again. Probably a couple
orders ago.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Valerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Stef K.
abril 27, 2016
colour
PUBLICADO POR:
Stef K.
abril 27, 2016
my hair had different blondes in and it turned blue in places
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Stef - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Judy M.
abril 27, 2016
Does not look light brown looks more like red. Please change next time to darker
PUBLICADO POR:
Judy M.
abril 27, 2016
would like to change next time to medium brown. The light brown turns red. I think the color needs to be a darker brown.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Judy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
PUBLICADO POR:
Becky M.
abril 27, 2016
Gray coverage is very poor
PUBLICADO POR:
Becky M.
abril 27, 2016
I love the different options of hair color available but the gray coverage just does not work for me. It has only been 3 weeks since I colored my hair and gray has been showing for a week now.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Becky - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
PUBLICADO POR:
Joyce H.
abril 27, 2016
Totally worthless
PUBLICADO POR:
Joyce H.
abril 27, 2016
It was too dark and it didn't cover my gray at all.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Joyce - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
deborah C.
abril 27, 2016
color not quite right
PUBLICADO POR:
deborah C.
abril 27, 2016
Was very confusing following all the instructions. The color was not quite what I wanted and there was not enough color or conditioner.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Deborah - We’re sorry that you were disappointed with your eSalon experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color.
PUBLICADO POR:
Cherie R.
abril 27, 2016
NOT HAPPY
PUBLICADO POR:
Cherie R.
abril 27, 2016
NEVER RECEIVED MY SHIPMENT.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Kshisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Aurora L.
abril 26, 2016
Color
PUBLICADO POR:
Aurora L.
abril 26, 2016
It's hard to wash off. The color is great but I need to do about 4 washes before my hair is back to being soft.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Aurora - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing the color from your hair. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emily L.
abril 26, 2016
Easy to use but wrong color
PUBLICADO POR:
Emily L.
abril 26, 2016
Great instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Emily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Ashley T.
abril 26, 2016
I didn't have enough
PUBLICADO POR:
Ashley T.
abril 26, 2016
I didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Ashley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful.
PUBLICADO POR:
jen B.
abril 26, 2016
Disappointed
PUBLICADO POR:
jen B.
abril 26, 2016
The haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Taryn L.
abril 26, 2016
Not covering Grey
PUBLICADO POR:
Taryn L.
abril 26, 2016
I'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Taryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Caroline Q.
abril 25, 2016
Too light
PUBLICADO POR:
Caroline Q.
abril 25, 2016
I tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Caroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tammy B.
abril 25, 2016
gray
PUBLICADO POR:
Tammy B.
abril 25, 2016
Gray hair around my temples appeared within a week, even with following directions. I focused so much on roots as directed that it took over a week for my scalp to be dye free. Not sure I'm going to continue.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tammy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Johanne H.
abril 25, 2016
too dark for a light brown
PUBLICADO POR:
Johanne H.
abril 25, 2016
color was too dark for a light brown, liked the product and how soft my hair was.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Johanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Amy G.
abril 25, 2016
Nice color
PUBLICADO POR:
Amy G.
abril 25, 2016
The color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Amy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Ashley M.
abril 25, 2016
No where close
PUBLICADO POR:
Ashley M.
abril 25, 2016
I wanted a light med blonde and I get light brown.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Ashley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Michelle L.
abril 25, 2016
A little dark
PUBLICADO POR:
Michelle L.
abril 25, 2016
I would have liked the colour to be a little lighter. I would like to go back to the previous color next time.
Thanks,
Michelle
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Griselda - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Mary J.
abril 24, 2016
Nothing above previous brands
PUBLICADO POR:
Mary J.
abril 24, 2016
The process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Mary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Hannah M.
abril 24, 2016
Disappointed
PUBLICADO POR:
Hannah M.
abril 24, 2016
I'm really confused why the directions were so adamant that I only cover and process the roots then simply rinse through and leave on the rest for 1 min. The result is the middle and ends of my hair are yellow because the red in the last dye has rinsed out while my roots are a pinkish color.
The root color is close to what I wanted but the effect overall is that my hair basically looks unchanged and washed out. I plan to call to get my money back.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Hannah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested in your phone call. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
kim G.
abril 24, 2016
not Happy with this Change!
PUBLICADO POR:
kim G.
abril 24, 2016
I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Michelle G.
abril 24, 2016
I just love the product need a bit more red
PUBLICADO POR:
Michelle G.
abril 24, 2016
I love this product just need the color adjusted to a bit brighter with more red.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Nena G.
abril 24, 2016
It wasn't as dark as I thought it would be!
PUBLICADO POR:
Nena G.
abril 24, 2016
It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Nena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Dory H.
abril 23, 2016
Just not what I hoped.
PUBLICADO POR:
Dory H.
abril 23, 2016
I liked how clear the instructions were and how easy the process was. The color I was hoping to achieve would have been more copper. I do not see any copper in my hair. Also I had hoped it would cover the gray hairs I have but unfortunately they are still sparkling through.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Dory - Thanks for sharing your feedback! We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Sue C.
abril 23, 2016
Worst hair colour
PUBLICADO POR:
Sue C.
abril 23, 2016
I have been colouring my hair for over 30 years and I can honestly say this is the worst result I have ever had. Looks like it was faded and ready for a new colour as soon as it was done.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sue - We’re sorry to hear that your hair color appeared faded following your application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Stacy G.
abril 23, 2016
Will never buy again
PUBLICADO POR:
Stacy G.
abril 23, 2016
I had a friend that's owned her own salon for over 20 years and we went step by step. I still have gray hair and the color is no better then going to the store and paying $7.00 don't recommend at all.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Stacy - We're sorry to hear that the color didn't turn out as expected. We are confirming that the service has been cancelled per your request. One unique benefit to our service is that you can make adjustments to your color, including gray coverage if necessary.
PUBLICADO POR:
Lana B.
abril 23, 2016
Disappointing hair color
PUBLICADO POR:
Lana B.
abril 23, 2016
I was very disappointed in the hair color that I received from E Salon. First of all, I very specifically said that my roots were hard to cover. The color that was sent gave me an orangy color at the root and is already starting to fade and it's only been a week! The base hair color was supposed to have a tint of violet and I see NO violet color in my hair. And when I made the order, i was made to believe that I would be receiving 2 bottles of hair color.... 1 to use right away and one for later use. Not the case. E Salon sends one bottle for the roots and one bottle (the free one) for the ends. So am i to assume that IF (big IF) I make further purchases that I will have to purchase 2 bottles each time? One for the roots and one for the ends?
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience.
PUBLICADO POR:
Jessica B.
abril 23, 2016
Extremely Disappointed
PUBLICADO POR:
Jessica B.
abril 23, 2016
Did not get a color even close to what i desired. Wanted a purple brown, got Black with purple like reflection only when in direct sunlight. Left my hair very dried out even after conditioning throughly.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jessica - We’re sorry that you were disappointed by the results of your color application. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
michelle M.
abril 23, 2016
Different color
PUBLICADO POR:
michelle M.
abril 23, 2016
The first time I ordered my hair color I had amazing results. The 2nd time was not good.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jess B.
abril 22, 2016
Made for you
PUBLICADO POR:
Jess B.
abril 22, 2016
There was to much brown and almost no burgendy. It looked like I just lighted my hair.
Thanks
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jess - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Wendy P.
abril 22, 2016
Did not cover grey
PUBLICADO POR:
Wendy P.
abril 22, 2016
I only have a few grey hairs but they are in my part line and at my temples. Maybe 5-8 on top and 3-4 at temples. My main reason for coloring my hair is to cover these. I try to match my own hair color since I am only trying to hide greys. After applying the color I can still see most of the grey hairs.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Wendy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Maria F.
abril 22, 2016
Wrong Color
PUBLICADO POR:
Maria F.
abril 22, 2016
This was my 5th time trying to get the right color, they send a totally wrong color. I will not order color from e-salon again. Their shampoo and conditioner are awesome but the color sucks
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Maria - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
Joanne B.
abril 22, 2016
Custom hair colour
PUBLICADO POR:
Joanne B.
abril 22, 2016
I went one shade lighter from my original colour and it was way too light.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Joanne - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kelly P.
abril 22, 2016
Copper brown
PUBLICADO POR:
Kelly P.
abril 22, 2016
Would like the color to be more red than brown but love the natural even color has less fade than department store color
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Lisa H.
abril 22, 2016
Not good grey coverage
PUBLICADO POR:
Lisa H.
abril 22, 2016
The grey coverage is horrible it washes out in a couple of days or does not cover at all
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
tiffany B.
abril 22, 2016
My hair is orange
PUBLICADO POR:
tiffany B.
abril 22, 2016
I asked for a red brown and instead my hair is orange. I have had better results from box color.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Tiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee.
PUBLICADO POR:
Melody C.
abril 22, 2016
Not enough dye to cover the amount of hair and it washed out within 2 weeks
PUBLICADO POR:
Melody C.
abril 22, 2016
Their products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products.
PUBLICADO POR:
Brigitte K.
abril 21, 2016
I don't like the color on me, it too bright red.
PUBLICADO POR:
Brigitte K.
abril 21, 2016
I am looking for a medium brown with a tint of red. Kind of like a sangria shade by nutrisse garnier . Its a medium reddish brown.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Brigitte - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Janet L.
abril 21, 2016
Good color but is not covering grays well
PUBLICADO POR:
Janet L.
abril 21, 2016
I need something that covers grays. I have a few that are showing within a week of coloring.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Janet - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
De W.
abril 21, 2016
Custom Hair COlor
PUBLICADO POR:
De W.
abril 21, 2016
Did not work on my hair. Tried it twice, second time worse than first. Did not color my gray. I am no longer a client of eSalon.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
De - We apologize that you were disappointed by the gray coverage of your hair color order. We have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kay O.
abril 21, 2016
Color matching
PUBLICADO POR:
Kay O.
abril 21, 2016
Still too orange/blond. I'm going to try mixing some colors on my own. Please cancel my subscription.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kay - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Becky S.
abril 21, 2016
Not the gray coverage I need
PUBLICADO POR:
Becky S.
abril 21, 2016
I am on my third or fourth round of custom hair color with Esalon. I love the product, gentle on the scalp, nice color and the colorists have been great to make adjustments to get closer to what I'm looking for, but with each review I mention gray coverage is lacking, and that has not changed.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Becky - We’re sorry to hear that your custom color has not provided the coverage you've expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
sharona M.
abril 21, 2016
Color not right
PUBLICADO POR:
sharona M.
abril 21, 2016
The color has too much orange and the whites didn't cover properly.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Sharona - We're sorry to hear that your hair color turned out warmer than you expected and did not cover all the grays. We've reviewed your profile and see that a member of our Color + Care Team credited your account for one complimentary hair color order, per our Satisfaction Guarantee. This credit will be applied toward a reformulation designed to reduce the orange tones and increase gray coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs
PUBLICADO POR:
Cynthia W.
abril 21, 2016
it was to dark the 2 time i got it
PUBLICADO POR:
Cynthia W.
abril 21, 2016
not happy
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Cynthia - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Karen T.
abril 20, 2016
Color did not stay!!!!!
PUBLICADO POR:
Karen T.
abril 20, 2016
I ordered a permanent color, because I had my hair permanently colored burgundy. I wanted my natural color back. My hair is now still burgundy from the middle portion of my hair down. You can not tell that I permanently colored my hair back to my natural color. It did not last!!!!! Very disappointed, and don't want to be a customer anymore!!!!! You charge $24.90 for color that don't stick. I have a better chance at going to a beauty store and buying the salon dye and all the things I need for about the same price!!!!!!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
KAren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
O'Linda V.
abril 20, 2016
Not what I expected
PUBLICADO POR:
O'Linda V.
abril 20, 2016
The color did not completely cover my gray and the color was way too dark.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
O'Linda - We’re sorry that your color turned out darker than expected and did not completely cover your gray hair. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Saundra R.
abril 20, 2016
consistent color but fades quickly
PUBLICADO POR:
Saundra R.
abril 20, 2016
The color is great and looks the same each time I color my hair--but, it doesn't act like a permanent shade. It fades to a mousey brown after 2 weeks or less. I was using semi-permanent shades before going to esalon, and I may go back since there's no color advantage to staying with this group. Also, buying color locally is a lot cheaper! Sorry, Esalon!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Saundra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
nina M.
abril 20, 2016
product was good
PUBLICADO POR:
nina M.
abril 20, 2016
the color chosen was not good for me. Is there a way i can put my pic. in and change my shades to match?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Nina - We apologize that your hair color didn't turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We've reached out to you with instructions on how to send a current photo for your colorist to review, as well. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Patricia I.
abril 20, 2016
Lately the color doesn't seem to last as good as it did
PUBLICADO POR:
Patricia I.
abril 20, 2016
I have noticed that the color doesn't stay in as good as it used to. Not sure if I need to make a change.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Patricia - We’re sorry that you were unhappy with the results of your color recently. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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