I love the color. But after using the shampoo and conditioner that came with it, I have a waxy, greasy residue left on parts of my hair. I have tried to wash it off with my own shampoo and conditioner and it won't budge. I have also tried to use my regular oil treatment and it won't soak into parts of my hair because of the residue left over.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Halie- We’re sorry that your hair color application your hair feeling waxy and greasy. Since you were unhappy with your results, we see that we have already reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Monica D.
junio 6, 2016
My grays are out in the third week.
PUBLICADO POR:
Monica D.
junio 6, 2016
Expected maybe a miracle.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Monica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Upon reviewing your profile, we see that we spoke with you and were able to help you.
PUBLICADO POR:
Barbara J.
junio 6, 2016
Good value, coverage could be better
PUBLICADO POR:
Barbara J.
junio 6, 2016
It did not quite cover the gray like I anticipated. Not sure either if the color itself was too light.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Barbara - We’re sorry to hear that you were the coverage and color results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sharon L.
junio 5, 2016
Not impressed
PUBLICADO POR:
Sharon L.
junio 5, 2016
This time it hasn't covered my grey and my hair feels dry.. First time round it lasted months and was very shiny
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sharon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Staci F.
junio 5, 2016
Disappointed
PUBLICADO POR:
Staci F.
junio 5, 2016
I thought the color would stay vibrant and not fade in my grays but it ended up looking like the box color. The solution was hard to rinse out and left a residue as well.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Staci - We’re sorry that your were unhappy with the results of your hair color, and that you experienced residue after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Judy B.
junio 4, 2016
Needs to cover grey, not turn red as it wears, ashy, darker like Kris Kardasians
PUBLICADO POR:
Judy B.
junio 4, 2016
This color didn't last long and didn't cover my grey roots. It turned red as it wore off. I would like the color to be a darker dark, dark brown and more ashy. I need it to cover my grey better. I keep it on for 40 minutes and when I wash it off the grey at my temples and along my hairline still shows.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Judy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
karen H.
junio 3, 2016
Color was terrible
PUBLICADO POR:
karen H.
junio 3, 2016
I asked the "colorists" if the could make my color a little lighter-I was told this was not possible. Instead I am stuck with hair color that makes me look like a cross between Lucille Ball and Bozo the clown.I will not be paying for expensive hair color when I have no control of the color I get.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jenny D.
junio 3, 2016
Hate my color
PUBLICADO POR:
Jenny D.
junio 3, 2016
My hair color got ruined by using esalon. I used to have brown hair, now it looks black like a vampire. They got the color completely wrong. Of course now I would have to go to a real salon to fix it. Hate the color, it makes me look old! Is been 3 weeks and the color had only faded slightly. I'm really annoyed.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Jenny - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
lori B.
junio 3, 2016
Very bad experience!
PUBLICADO POR:
lori B.
junio 3, 2016
I have used this product in the past and never had a bad experience. With the last order that I received, I was mortified to say the least! Upon rinsing it out of my hair, as soon as the water hit my hair, the product felt like it became wax. The more I tried to rinse it out, the worse it became. I called the representative and she told me it must have been residue left on my hair from my last coloring. Which I knew was not the case, because I have not colored my hair in over a year. And by the way, the color was esolon. Because of the service that I received over the phone from the representative, I decided to withdraw my subscription. I just hope that no one else has the experience that I had. I do hate that it came to that decision because I truly do love the product.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lori- Thank you for sharing your feedback with us. We apologize that your hair color left your hair feeling waxy and greasy. We have gone ahead and reached out to you to see how we can best assist. Again, we are sorry that your recent experience with us was not 100% satisfactory.
PUBLICADO POR:
Vivian S.
junio 3, 2016
Shipping problem
PUBLICADO POR:
Vivian S.
junio 3, 2016
I'd say that overall, I've been very happy with the product. Generally 4-5 stars, really. However, the last processor bottle had a small puncture/hole. There was nothing for me to mix as it filled the tray by the time it was delivered. Now I have to decide whether to go another month (and have my hair look awful) or trying to use store-bought (and have it look awful).
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Vivian - Thank you for sharing your feedback. We’re sorry that your recent order arrived damaged. Upon reviewing your profile, we see that we have sent you a replacement order. We apologize for any inconvenience this may have caused and we hope to continue helping you find hair perfection.
PUBLICADO POR:
MRZ S A C.
junio 3, 2016
Color...from last order... Too dark..
PUBLICADO POR:
MRZ S A C.
junio 3, 2016
I do prefer the 8.24 swatch better than the last one...
Just a bit richer
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
MRZ S A - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Robert S.
junio 3, 2016
Needs adjusting
PUBLICADO POR:
Robert S.
junio 3, 2016
need to adjust to have LESS red-ness and more "medium blond"
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Robert- Thank you for sharing your feedback with us. One unique benefit of our service is that we can adjust your personal formulation. We see that your Colorist addressed your color concerns based on your request. Please let us know if you need to make any future adjustments to your color. We want to make sure we get your color just right!
PUBLICADO POR:
Laura B.
junio 3, 2016
Burns the eyes
PUBLICADO POR:
Laura B.
junio 3, 2016
The smell of ammonia is so strong that is burned my eyes. I had to go to a professional to get my hair fixed. I was told to stay away from this company because they use A LOT of ammonia in their products. I will never buy this again
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Laura- We apologize that your color turned out differently than you expected. Although ammonia can have a strong smell, we and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. We have gone ahead and reached out to you regarding this matter, so that we can best assist you. Again, we are sorry that your found the smell too strong.
PUBLICADO POR:
samantha K.
junio 3, 2016
Came out dull and uneven
PUBLICADO POR:
samantha K.
junio 3, 2016
My ends are dull and my roots are very dark. I'm extremely disappointed. Will be trying to get this color out to replace it with a darker one
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Samantha - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Tara S.
junio 3, 2016
Didn't work
PUBLICADO POR:
Tara S.
junio 3, 2016
After the first wash I could see gray hairs at my roots! I was so hoping it was going to work.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Tara - We're sorry that your most recent color order did not meet your coverage expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Denise A.
junio 2, 2016
Did not like
PUBLICADO POR:
Denise A.
junio 2, 2016
Even though i had requested to have a color that would cover my geay hair, i was sent a darker color without approving that and had to apy for the darker color since it was sent to me without waiting for my response.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Denise- Thank you for sharing your feedback with us. We apologize that you received a color that turned out differently than expected. You can always reach out to your Colorist to request a color modification at anytime. We have gone ahead and reached out to you to make sure that you are receiving your desired color.
PUBLICADO POR:
Megan M.
junio 2, 2016
Not the result I was looking for
PUBLICADO POR:
Megan M.
junio 2, 2016
I was expecting and wanting a lighter color than my end result. And apparently I have more iron in my well water than I thought, so now that my hair is just a little lighter, it just looks more red, which is definitely not what I wanted.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Megan - We apologize that your hair color turned out darker and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Julia D.
junio 2, 2016
Hair colour
PUBLICADO POR:
Julia D.
junio 2, 2016
Well packaged and looked great, with simple straight forward instructions but left my hair extremely greasy, no nourishing aspects to the aftercare conditioner, didn't smell great and not all grey hairs took to the colour.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Julia - We’re sorry that you were unhappy with your coverage results, and that your hair felt greasy after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your hair color and color safe volumizing conditioner, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Anna P.
junio 2, 2016
Wasn't thrilled by the color.
PUBLICADO POR:
Anna P.
junio 2, 2016
I had very high expectations. From the adverts, it looked as if the color would REALLY be multi tonal. The color wasn't much better than what I buy at the beauty supply store. It did cover the grey well but left my hair feeling a little dry. I will give it another chance and try to tweak the color a bit.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Anna - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Lucille M.
junio 2, 2016
Did not work
PUBLICADO POR:
Lucille M.
junio 2, 2016
My hair color did not change to purple at all. Please refund monies. Thank you will try something else at a later date.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Lucille - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Susan J.
junio 2, 2016
Wrong color
PUBLICADO POR:
Susan J.
junio 2, 2016
My hair came out Orange..
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Susan - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
CHERYLE L.
junio 2, 2016
As I thought the color sent to me did not lighten my roots enough.
PUBLICADO POR:
CHERYLE L.
junio 2, 2016
I spoke with a colorist brfore it shipped about the problems I had dealing with the fact that the roots just will not come down using a 20 percent creme developer and lightest ash blonde toner.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Cheryle - We apologize that your results did not meet your expectations. Upon reviewing your account, we see that your colorist discussed the boundaries of what we would be able to achieve for you and, with your permission, adjusted the color under the condition that we would issue a refund if you were unhappy with results. Since we received no contact about your results in the appropriate time period after your purchase, we are unable to issue a refund. We hope you accept the non-expiring store credit we have instead added to your account with our apologies.
PUBLICADO POR:
Darlene S.
junio 1, 2016
My hair
PUBLICADO POR:
Darlene S.
junio 1, 2016
The first bottle was excellent.. So when it came time, I ordered the second cooring but wanted some copper tones to it. Now, my hair looks light burgundy instead.. NOT what I wanted.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Darlene - Thank you for sharing your feedback with us. Upon reviewing your account, we see that you share a home with another eSalon client, which may have caused some confusion. We'd be happy to help, so we've added a free order credit to your account and have reached out to you for assistance.
PUBLICADO POR:
Amy H.
junio 1, 2016
Doesn't last as long as I believe it should.
PUBLICADO POR:
Amy H.
junio 1, 2016
It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Amy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results!
PUBLICADO POR:
Alethea R.
junio 1, 2016
Not satisfied
PUBLICADO POR:
Alethea R.
junio 1, 2016
Did not like the color at all. Dried out my hair
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Alethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Sally H.
junio 1, 2016
Order Still Not Shipped -- it is late
PUBLICADO POR:
Sally H.
junio 1, 2016
I am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Sally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon.
PUBLICADO POR:
Cruz V.
junio 1, 2016
Color
PUBLICADO POR:
Cruz V.
junio 1, 2016
The color was not for me. Please hold any future orders for now.
Thank you
Cruz Velasco
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Cruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Bonnie E.
junio 1, 2016
custom haircolor
PUBLICADO POR:
Bonnie E.
junio 1, 2016
this color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine.
Thank You
Bonnie Erbe
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Bonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Judith W.
mayo 31, 2016
Hair color
PUBLICADO POR:
Judith W.
mayo 31, 2016
I think this is a great way to have color according to they u want it, but it's not geared for women of color or so it seems.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Judith - Our color is designed for all hair types and textures. While the images on our site are not representative of all of our clients, eSalon does have a diverse clientele. When completing an online consultation, you have access to models with a range of skin tones, eye, and hair colors. We also ask for a photo so that we can view your specific skin tone and overall appearance prior to crafting a flattering, custom blended color for you. We hope you consider using our service again because we believe customized color truly makes a difference.
PUBLICADO POR:
Jody C.
mayo 31, 2016
Color was too dark
PUBLICADO POR:
Jody C.
mayo 31, 2016
Asked to lighten color from first order by adding a little more red? Willing to try another adjustment to color.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jody - We see that you worked with your colorist to create a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon.
PUBLICADO POR:
Lynn V.
mayo 31, 2016
I didn't like the gray coverage.
PUBLICADO POR:
Lynn V.
mayo 31, 2016
I was not happy about my gray coverage. I would like another shipment free of charge of the exact kit, if possible. I followed the instructions exactly on the paper but it only covered for a short period, one wash and then washed out. I left it on for the duration of the time stated. Thank you.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Lynn - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Norma H.
mayo 30, 2016
Not all gray coverage
PUBLICADO POR:
Norma H.
mayo 30, 2016
Not all my gray got covered. Must redo again.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Norma - We’re sorry to hear that you were unhappy with the coverage results from your latest order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Darlene P.
mayo 30, 2016
The package arrived with half of the hair coloring leaked out of the bottle
PUBLICADO POR:
Darlene P.
mayo 30, 2016
I was very disappointed when I opened the package and everything was covered in hair color.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Darlene - We're sorry to hear that your hair color order arrived damaged. We have gone ahead and processed a replacement order free of charge and reached out to you via email with further information. Please let us know if we can assist you further.
PUBLICADO POR:
America M.
mayo 30, 2016
White hair still there...
PUBLICADO POR:
America M.
mayo 30, 2016
I apply the dye every two weeks and I think I do a great job but ever time my grey hairs don't dye like the other hair. I don't like it one bit. I dye my hair to cover the grey and they don't dye.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
America - We apologize that your color result didn't deliver the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that will provide longer lasting coverage.
PUBLICADO POR:
Chris C.
mayo 30, 2016
Fading fast
PUBLICADO POR:
Chris C.
mayo 30, 2016
This time, my color is fading out quickly. Within 2 weeks.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Chris - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Janice H.
mayo 30, 2016
Colour not as expected
PUBLICADO POR:
Janice H.
mayo 30, 2016
Having asked for a lighter colour with more golden and caramel tones, and having applied as directed just to roots for the first 30 minutes, the colour is still much darker than expected. Will try one more time but may go back to a shop bought colourant that gives me the colour I want - disappointed!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Janice - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Jacqulin W.
mayo 30, 2016
Color for african american textured hair
PUBLICADO POR:
Jacqulin W.
mayo 30, 2016
Not pleased. Did not last. Cancel future shipments.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Jacqulin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Roseann M.
mayo 29, 2016
Left my hair very dull.
PUBLICADO POR:
Roseann M.
mayo 29, 2016
Found the colour very flat no shine after using it and my grey came through within 3 weeks. Do not want to order it again. Disappointed.
Please cancel it.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Roseann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nilsa L.
mayo 29, 2016
Color
PUBLICADO POR:
Nilsa L.
mayo 29, 2016
The color dont anything in my roots i dond liked. I think i lost my money. I dont want no more
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Nilsa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
kerrie H.
mayo 29, 2016
I thought it was Ok
PUBLICADO POR:
kerrie H.
mayo 29, 2016
It's ok for 10.00 I was a little disappointed that it didn't cover my grey hairs for longer then a week. The color was not what I pictured I my head but was ok for me. I am a brunett so a little extra color is ok.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kerrie - We appreciate your feedback. We're sorry to hear your initial color was not as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Petra M.
mayo 29, 2016
Color not as expected
PUBLICADO POR:
Petra M.
mayo 29, 2016
Mahogany came out looking black
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Petra - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kathy P.
mayo 28, 2016
To much copper in my hair.
PUBLICADO POR:
Kathy P.
mayo 28, 2016
I have to much copper in my hair, would a little brown help to calm it down?
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kathy - We see that your colorist reviewed your comments and adjusted the formulation for your order to deliver results better suited to your needs. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth V.
mayo 28, 2016
Disappointed
PUBLICADO POR:
Elizabeth V.
mayo 28, 2016
Color at roots where I'm mostly grey faded quickly. Followed directions and after hair care to a T. Not happy right now. :(
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Elizabeth- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color that will provide longer lasting results as we have previously discussed with you. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Gladys M.
mayo 28, 2016
Not what I expected!!
PUBLICADO POR:
Gladys M.
mayo 28, 2016
Used the product as directed, now my hair is dark brown (even thou I ordered medium blonde and the web pic was kind of ash medium blond), it didn't cover my grey hair either.
Well, it was my first time (and my last)... I won't order it again.
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Gladys - We're sorry to hear that the color did not cover your gray. You'll be happy to know that should you decide to reorder again, the product's coverage can be adjusted to provide you with what you're looking for. We look forward to delighting you in the future should you reorder with us again!
PUBLICADO POR:
Linda S.
mayo 28, 2016
Does not work for me
PUBLICADO POR:
Linda S.
mayo 28, 2016
Grey is showing around my face only 1 week after I colored it I use to be a hair dresser and I always put the color on the most stubborn part of my hair first I have only washed my hair twice since I colored it It's almost as though it's a wash out color and not a permanent color
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with the gray coverage of your recent formulation. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Gail M.
mayo 28, 2016
Covering gray
PUBLICADO POR:
Gail M.
mayo 28, 2016
I was hoping and that eSalon would be the one to cover my gray on both sides of my temple but within 3 days it was gray again.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Gail - Thank you for sharing your feedback on your custom hair color. Upon reviewing your profile, we see that your colorist reached out to you to discuss your hair color needs and reformulated your color. We look forward to hearing your feedback on this new formulation soon and hope to continue helping you find hair perfection!
PUBLICADO POR:
Sabrina M.
mayo 28, 2016
Not enough coverage
PUBLICADO POR:
Sabrina M.
mayo 28, 2016
I was so excited to try out my new eSalon hair dye and had followed all the directions, but was saddly disappointed. The coverage was just not there. And I don't have a lot of grey to cover.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sabrina - We’re sorry that you were unhappy with your coverage results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Jackie R.
mayo 27, 2016
Change to manual order placement
PUBLICADO POR:
Jackie R.
mayo 27, 2016
My hair color faded too quickly. I messaged the consultant, but it may be that I was not using proper terms. I would rather purchase from my local retail at my own convenience, or go back to a professional salon.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jackie - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our half off promotion for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time. Since we didn't hear from you after a reminder email was sent 5 days before your order was placed, we proceeded to prepare it. Again, we're sorry for any inconvenience.
PUBLICADO POR:
Linda R.
mayo 27, 2016
Color too dark
PUBLICADO POR:
Linda R.
mayo 27, 2016
Please cancel my custom hair color orders. This color is too dark. I am going back to my previous hair color. I asked for WHITE not BLONDE. I can get that in the stores. I wanted a platinum blonde/white color. I did not get that.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Linda- We are sorry to hear that your hair color turned out darker than you expected. We see that you have already spoken with your Colorist regarding your order. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Judy K.
mayo 27, 2016
Good color
PUBLICADO POR:
Judy K.
mayo 27, 2016
The color turned out pretty good but would like a little lighter color
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Judy - Thanks for your feedback! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Pat M.
mayo 27, 2016
Gray coverage
PUBLICADO POR:
Pat M.
mayo 27, 2016
Don't know why but the last order I received did not cover my gray as it has in the past. My application and timing was the same. Not happy this month.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Pat - We’re sorry to hear that your recent color order faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results.
PUBLICADO POR:
Kimberly L.
mayo 26, 2016
Great color
PUBLICADO POR:
Kimberly L.
mayo 26, 2016
Love my color but just wish it provided better gray coverage
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- We apologize that your color faded faster than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected.
PUBLICADO POR:
Susan S.
mayo 26, 2016
Quickly faded
PUBLICADO POR:
Susan S.
mayo 26, 2016
I was excited to try this new product which I thought would have more color staying power than store-bought brands. Sadly, this faded even sooner than my Clairol product of choice. I was disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- We apologize that your color faded fasted than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected.
PUBLICADO POR:
Storie V.
mayo 26, 2016
Pretty color, just not what I anticipated.
PUBLICADO POR:
Storie V.
mayo 26, 2016
Please see the latest picture I uploaded. I am still red/brassy, not blonde. Please help.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Storie - We apologize that your hair color turned out brassier than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation.
PUBLICADO POR:
Haley F.
mayo 26, 2016
Crap Program that auto delivers color
PUBLICADO POR:
Haley F.
mayo 26, 2016
Crap Program that auto delivers color.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Haley - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Our records indicate that we sent an order reminder email on May 21st regarding your next scheduled order, based on your 7 week frequency. We’re sorry if you didn’t receive it! Since we didn’t see a request to modify or cancel the order, we proceeded to prepare it. Per your request, we have suspended your Hair Color Plan, and have issued you a full refund for this order. Please check your inbox for more details about your refund.
PUBLICADO POR:
Judy D.
mayo 26, 2016
Color good Didn't really work on white rootsThere resistant
PUBLICADO POR:
Judy D.
mayo 26, 2016
See anove
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Judy - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sheila R.
mayo 26, 2016
Disappointed
PUBLICADO POR:
Sheila R.
mayo 26, 2016
I was really looking forward to changing my hair color to only having my hair still be the same color only a little darker. I wanted violet and my hair has no violet whats so ever. I will be cancelling their services.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Kristin H
mayo 25, 2016
Color My Hair
PUBLICADO POR:
Kristin H
mayo 25, 2016
Beautiful color... However, this was the fourth time that my grey hair was not covered. This last time that I colored it, the grey hair showed up within a week.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kristin - While we're glad that you're enjoying your color results, we're sorry that your formulation did not deliver the coverage you expected. We see that you've since worked with your colorist to craft a hair color designed to deliver longer-lasting coverage. We hope to hear more of your feedback soon.
PUBLICADO POR:
K S.
mayo 25, 2016
Ok first color ok but darker then I used.
PUBLICADO POR:
K S.
mayo 25, 2016
Cancel any further delivery and cancel future purchase. I believe the photo may have mislead the darker shade you sent. Ok with that said I am disappointed with another email stating Reason color cannot be achieved. Got it ??? But why was this not said as soon as I requested... Not 6 weeks later. Please Cancel all future orders. Not interested in continuing. Thank you KT Schmidt
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
K- We apologize for any confusion or inconvenience. We will be sending a follow up email regarding your personal eSalon account. Though we don't want to lose you as a client, sometimes we notify clients beforehand if we can not help them achieve their color. While we don't want to see you go, we also don't want to send a product that will not turn out as expected.
PUBLICADO POR:
e N.
mayo 25, 2016
Turned green
PUBLICADO POR:
e N.
mayo 25, 2016
Fabulous beginning color. As the color faded, it turned green.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Gabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
PUBLICADO POR:
Lydia B.
mayo 25, 2016
No results
PUBLICADO POR:
Lydia B.
mayo 25, 2016
They sent me a root only treatment. This did match my request for something to better transition my roots and highlights.
I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kristina L.
mayo 25, 2016
Colour Faded Shortly After Dyeing
PUBLICADO POR:
Kristina L.
mayo 25, 2016
The colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations.
PUBLICADO POR:
Maggie M.
mayo 24, 2016
Gray hair
PUBLICADO POR:
Maggie M.
mayo 24, 2016
Your product did nothing to the gray! I'll just buy the over the counter and it works the same. Only covers for a week! Not satisfied! Cancel all together please!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Maggie - We’re sorry that you were unhappy with your gray coverage results. Since the color did provide coverage as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Holly T.
mayo 24, 2016
Lovely color, but difficult to rinse clean
PUBLICADO POR:
Holly T.
mayo 24, 2016
I have been using the custom hair color for several months now and I love the color result. My only complaint is that when following the instructions exactly, there is a strange waxy build up on my hair that is very difficult to remove during the rinsing/shampooing process. The first time I used the kit, I used the Stain Guard around my ears and hairline, so when I discovered a gummy residue in my hair, I assumed that it was the Stain Guard which had warmed up in the rinse water and migrated to my hair. The next month, I didn't use the Stain Guard cream at all, but after toweling off my freshly-colored hair, I again found the residue throughout my hair (it feels like I had taken a scoopful of styling wax and mashed it into clumps of my hair). I re-shampooed a few times to remove. This month I shampooed VERY thoroughly and then shampooed again after a long rinse in warm water. I STILL have remaining residue (though less than before). I do have thick hair, but I have never had this particular problem with any other brand of at-home hair color, and I have tried them all.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
alana M.
mayo 24, 2016
Poor grey coverage
PUBLICADO POR:
alana M.
mayo 24, 2016
I've washed ( with the esalon shampoo/conditioner) my hair twice since dyeing it and grey hairs are already visible.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Alana - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Cathy K.
mayo 24, 2016
Customized Color
PUBLICADO POR:
Cathy K.
mayo 24, 2016
I have been disappointed in eSalon's color match for me. Though, I had requested the last color be changed, it wasn't. The color always ends up leaving a yellow hue to my hair that I do not like. The color is very drying even though I use the shampoo and conditioner recommended. I intend to cancel future orders. If you are ordering, I do wish you luck and satisfaction with your color. Cathy M. King
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Cathy - We're sorry to hear that the color didn't turn out as expected. Per our last correspondence, there is a credit in your account per our satisfaction guarantee. Should you try to reorder, we would be happy to work with you on adjusting the color to your perfect formulation!
PUBLICADO POR:
Denise I.
mayo 23, 2016
Gray coverage not great.
PUBLICADO POR:
Denise I.
mayo 23, 2016
Not the right color yet.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Diane C.
mayo 23, 2016
Colour not lasting
PUBLICADO POR:
Diane C.
mayo 23, 2016
My hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Diane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandra S.
mayo 23, 2016
I really love esalon but
PUBLICADO POR:
Sandra S.
mayo 23, 2016
SS-07-15V Made my hair brassy right from the colouring. I think I will have to go to a salon and have it corrected.
I guess I should have stuck with SS-06-15V, It is very pretty, but over time it does go brassy. But not nearly as this last colouring (o7), my entire head is brass, not the ash like 06.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Natasha V.
mayo 23, 2016
First time user
PUBLICADO POR:
Natasha V.
mayo 23, 2016
The color turned out to be much darker than I was hoping for. I wanted a more vibrant color. I hadn't uploaded a picture on my first go round, but have now done so, hoping that will get the formula closer to the color I am wanting. While I am not happy with the color per se, I am happy with the overall coverage it gave me, in that it was seamless from my roots to the tips. I am going to give it another go to see if I cant get the right color the next shipment out.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Natasha - We're sorry to hear that your formulation did not provide the vibrant color you expected. We can confirm that your colorist will review your comments and photo before creating your reformulated shade. If they have any questions, they will reach out to you directly. We look forward to hearing your feedback on your adjusted color soon.
PUBLICADO POR:
marzena K.
mayo 23, 2016
Faded color
PUBLICADO POR:
marzena K.
mayo 23, 2016
It could be better. Selected color didn't turn out dark brown it was more light chestnut, rather unattractive.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marzena - We’re sorry to hear that you were unhappy with the results of your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
deborah C.
mayo 23, 2016
hair color
PUBLICADO POR:
deborah C.
mayo 23, 2016
I really do not why you product nt lasting ony 3weeks
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Deborah- We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reached out to you to better understand your hair color needs and to see how we can best assist you. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Leah M.
mayo 23, 2016
did not deliver what was promised, gray came back in a couple weeks.
PUBLICADO POR:
Leah M.
mayo 23, 2016
did not deliver what was promised, gray came back in a couple weeks unlike what was promised, no one really noticed a difference in my color, no improvement.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Leah - We’re sorry that you were unhappy with your color results. Since the color and coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Melissa C.
mayo 22, 2016
Horrible
PUBLICADO POR:
Melissa C.
mayo 22, 2016
My roots, length and ends were three different shades of a red-orange mix with purple tones. It looked worse in sunlight. I have since had that color removed and am using a box color that is more natural and flattering. I will not use esalon again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Meghan W.
mayo 22, 2016
Unflattering and darker than requested
PUBLICADO POR:
Meghan W.
mayo 22, 2016
I requested a color lighter and more golden/red than my natural color, in hopes of something lighter for summer. I was so excited to try something different. But when it was all finished and I excitedly styled my hair for the first time, I was so disappointed. Unfortunately, the color sent to me was actually DARKER than my natural color, and an unflattering and unnatural burgundy color. It looks cheap and dull. So very upset.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Meghan - We truly apologize that your color was darker than you expected. We see that you have spoken with your colorist about this matter and we have added a free order credit to your account, per our Satisfaction Guarantee. Again we apologize, and we look forward to delivering results you'll fall in love with.
PUBLICADO POR:
Emily K.
mayo 21, 2016
Not desired color at all
PUBLICADO POR:
Emily K.
mayo 21, 2016
I was looking for more oder a medium to light brown color with reddish tone. not dark red/Auburn! Cancelling now. I can buy this color in stores.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Emily - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jason D B.
mayo 21, 2016
Not happy
PUBLICADO POR:
Jason D B.
mayo 21, 2016
Color wad unflattering and made my hair dry and brittle
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jason - We apologize that you were unhappy with your color results. We would like to bring your attention to the crucial Rinse Through Your Ends step in your Personalized Instructions, in which you massage leftover mixed color into your hair after your timing is complete. Your colorist has reached out to you to assist with your color and application, and we look forward to delivering results you'll fall in love with.
PUBLICADO POR:
Nikki B.
mayo 21, 2016
I'd give zero stars if I could
PUBLICADO POR:
Nikki B.
mayo 21, 2016
Followed directions exactly. In fact left it on longer than directed. Didn't cover roots at all and it is the dullest look ever. What garbage!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Nikki - We’re sorry that you were unhappy with your color and coverage results. Since your results did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
NIKKI S.
mayo 21, 2016
Disappointed
PUBLICADO POR:
NIKKI S.
mayo 21, 2016
Left hair looking and feeling like wax. Washed several times too. Also did not cover all grey.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nikki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie A.
mayo 20, 2016
Lighter than " dark blonde" next time!
PUBLICADO POR:
Valerie A.
mayo 20, 2016
Color was supposed to be 2 shades lighter. Barely see it, on the roots, but still gray, and still dark brunette. Rating is a 1 star out of 5. Because now I must go get retouch for gray till a shipment AGAIN of what I thought I was buying, hopefully will give me color I requested. I've been blonde blonde, and I've been brunette brunette. So, at this stage I went from 6g to 2 shades lighter, a dark blonde, less gold. Maybe I should of requested a medium blonde with highlights. Do you have a kit that can color and highlight, gloss, etc? I don't see any change with every color you send so far. I know dark blonde, and this is not even light golden brown, it's dark with a few lighter notes but, not enough to make a difference and, COLOR GRAY.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Valerie - Thank you for your feedback and questions. We do not currently offer a highlighting kit, but stay tuned, as we are always looking to improve our service! Additionally, we're sorry that we are unable to accommodate your hair color goals at this time. Per your colorist's messages, a lighter color applied over a darker color will not lighten the darker hair. Upon reviewing your account, we see that you have changed your color at a salon and we look forward to adjusting your eSalon color to accommodate this. Thanks again for your feedback!
PUBLICADO POR:
Amy S.
mayo 20, 2016
Loved the color
PUBLICADO POR:
Amy S.
mayo 20, 2016
The color was great, however, the product did not do a very good job with covering the gray. ESalon is aware and said next shipment would have more gray coverage in product.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amy - We’re sorry your recent order didn’t provide the coverage you expected. We hope to continue helping you find hair perfection and look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cindy U.
mayo 20, 2016
Hair color
PUBLICADO POR:
Cindy U.
mayo 20, 2016
The color has to much red in it. I gave you the exact formula my salon uses on me. The color you sent doesn't cover my grey and doesn't last.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Cindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Darcie D.
mayo 20, 2016
Average
PUBLICADO POR:
Darcie D.
mayo 20, 2016
Followed directions perfectly but ends did not get enough color and roots have red tint
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Darcie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Linda T.
mayo 20, 2016
Did formula change?
PUBLICADO POR:
Linda T.
mayo 20, 2016
The color seems to wash out more quickly than when I first started using esalon. Maybe my hair has changed. not sure how to resolve this.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Linda - We're sorry to hear that your color has been fading faster than before. Upon reviewing your account, we do not see any changes made to your formula. Hair is personal and can change over time, however. Our experts are always available for one-on-one advice and customized color adjustments, so feel free to reach out to us!
PUBLICADO POR:
Karen G.
mayo 20, 2016
Why shoot blindly?
PUBLICADO POR:
Karen G.
mayo 20, 2016
This offer sounded exciting to me until I got my first bottle and it would not cover my gray. I realized these products are available to us at any supermarket or discount store; so why on earth Would we let a stranger match our color by a digital photo!? Much easier to go to Walmart and compare colors myself. And again, this product didn't come close to covering my gray.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Karen - We apologize that your first order did not provide the gray coverage you expected. Your hair is unique, and for the best results your hair color should be created specifically for you. We see that you shared your feedback with us and we added a non-expiring free order credit to your account for a customized reformulation, better tailored to you. The addition of vitamins and aloe vera make our color much more conditioning than store brands as well. We hope this information is helpful and that you permit us the opportunity to deliver results you can fall in love with!
PUBLICADO POR:
Jasmine K.
mayo 19, 2016
BEWARE! Harsh Color It burned my head!
PUBLICADO POR:
Jasmine K.
mayo 19, 2016
The 1st time I left the color on for 30 mins and it was so painful. I had to get meds from my Dr. Like a dummy I tried it again but for only 15 mins, less of a burn but my forehead and left eye were swollen and I still needed meds! If you have sensitive skin, BEWARE!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jasmine - We’re truly sorry to hear that you experienced an allergic reaction. We include allergy test instructions with every order because we recommend clients perform the test before each hair color application, especially if they have had reactions in the past. Since you've had such an adverse reaction, we welcome you to go over our ingredients with your physician to identify a brand you are not allergic to, and we hope you are feeling better!
PUBLICADO POR:
Natalie C.
mayo 19, 2016
Disappointed
PUBLICADO POR:
Natalie C.
mayo 19, 2016
Looks like I did nothing to my hair. No change. :(
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Natalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tatiana H.
mayo 19, 2016
Product
PUBLICADO POR:
Tatiana H.
mayo 19, 2016
Your product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Tatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sheryl C.
mayo 19, 2016
Hair Color
PUBLICADO POR:
Sheryl C.
mayo 19, 2016
It was too dark. Wanted it lighter for summer.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Linda H.
mayo 19, 2016
Did not last!
PUBLICADO POR:
Linda H.
mayo 19, 2016
I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered!
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Linda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Gloria V.
mayo 19, 2016
Instructions
PUBLICADO POR:
Gloria V.
mayo 19, 2016
My product came with no instructions tried getting them but not helpful can't even color hair very disappointed
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Gloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon.
PUBLICADO POR:
Divlesh S.
mayo 18, 2016
It didn't work for me.
PUBLICADO POR:
Divlesh S.
mayo 18, 2016
It didn't work for me. eSalon sent me another order without my consent and charged my credit card without my authorization. This is not only unfair, it's against the law as well.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Divlesh - We apologize that your eSalon experience has been unsatisfactory. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see a representative has refunded you for the cost of the second order. Again, we apologize for any miscommunication.
PUBLICADO POR:
terri M.
mayo 18, 2016
I asked for a darker look but this is mousie
PUBLICADO POR:
terri M.
mayo 18, 2016
Nice packaging but the colour is not what I expected
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Terri - We’re sorry to hear that your results were not what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We've reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your color results and hope to provide you with a formulation that will provide the results you’re looking for.
PUBLICADO POR:
Robbie K.
mayo 18, 2016
Not enough red
PUBLICADO POR:
Robbie K.
mayo 18, 2016
My color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Robbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amber D.
mayo 18, 2016
Need lighter color
PUBLICADO POR:
Amber D.
mayo 18, 2016
The permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Mia M.
mayo 18, 2016
color didnt take good and washed out to fast
PUBLICADO POR:
Mia M.
mayo 18, 2016
I do not like
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Karen L.
mayo 18, 2016
Not as good this time
PUBLICADO POR:
Karen L.
mayo 18, 2016
This is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this?
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Mandy H.
mayo 18, 2016
HATED IT ALL
PUBLICADO POR:
Mandy H.
mayo 18, 2016
My hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Mandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Nicole M. G.
mayo 17, 2016
So disappointing
PUBLICADO POR:
Nicole M. G.
mayo 17, 2016
I was so excited to dye my hair when I received the package in the mail; however, the results were nothing like I expected. In fact, it doesn't even look like I colored my hair and the result is so similar to my naturally dull, ugly light brown natural color that I'm so upset I evwn wasted my time and money.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to deliver your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ashley S.
mayo 17, 2016
Hair color didnt stay in
PUBLICADO POR:
Ashley S.
mayo 17, 2016
My hair color was very pretty but it only stayed in my hair for a week.
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PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Ashley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
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