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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Mary - We apologize that your recent formulation came out darker than you expected. We'd love to send you a reformulated shade to better suit your needs, so we have added a non-expiring complimentary hair color credit to your account. This credit will automatically apply to your next color order. We look forward to adjusting your shade and hope to hear more of your feedback in the future.
PUBLICADO POR:
Rosalia M.
julio 27, 2016
Wish it lasted more
PUBLICADO POR:
Rosalia M.
julio 27, 2016
I have highlights and I don't use regular shampoo. I use hair cleaner with no sulfates and I clean my hair twice a week. The grey coverage starting fading quicker than expected. It lasted longer than store bought product, but less than when I have my roots done at the hair salon. Other than that, love the color and the convenience.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Rosalia - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
denise S.
julio 27, 2016
Not enough pigmentation to color my hair to my desired color.
PUBLICADO POR:
denise S.
julio 27, 2016
I am canceling my account and will not order again. I sent pics of the color of my hair and sent a pic of the desired color I was seeking. I'm not saying this is a bad product but it does not work for me and my gray hair. I followed directions and even extended time left on as I know I have a lot of gray. While this product may or may not contain more pigment then shelve bought colors but not enough to achieve the color I was seeking. I went to a hair salon and had it corrected to the color I wanted.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unhappy with the gray coverage after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. We would love to still work with you to getting the right blend. We hope you consider using our service in the future.
PUBLICADO POR:
Donna L.
julio 27, 2016
Did not fully cover the gray
PUBLICADO POR:
Donna L.
julio 27, 2016
I love the color but it did not sufficiently cover my gray even from day one. The gray around my temples did not color at all. Overall, I will continue with the color but will try to add something to help it cover the gray better.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Donna - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Hollis L.
julio 27, 2016
Way too dark
PUBLICADO POR:
Hollis L.
julio 27, 2016
I have only used the first box (the 2nd one is still in my bathroom cabinet) and it was way too dark. I've been meaning to call/write to see if I can return the 2nd box (still in shipper). Please advise as to the process of trying to get a refund? Thank you~
Holly
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Hollis - We apologize that your results were too dark. We see that you reached out to us and we notified your colorist that you need an adjustment, in addition to refunding the second order. Thank you for sharing your feedback.
PUBLICADO POR:
Mariella T.
julio 27, 2016
I wouldn't use the shampoo and conditioner included
PUBLICADO POR:
Mariella T.
julio 27, 2016
The color isn't so bad, but the shampoo and conditioner left a tacky feeling in my hair which left it in clumps and very hard to style. I had to wash it again the next day.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mariella - We’re sorry that you were unsatisfied with our products and that they left your hair feeling tacky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
R M.
julio 27, 2016
You didn't get my hair color at all!
PUBLICADO POR:
R M.
julio 27, 2016
My hair is DARK brown with white around the face. This color is unusable. Also, I had no idea I signed up for auto re-order--what a scam. No more for me.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
R.M. - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Jessica T.
julio 27, 2016
Misleading Coloring Contents
PUBLICADO POR:
Jessica T.
julio 27, 2016
Love the product, hate the customer service and misleading website.
Made my first order in June and was very happy with the product. However, when my second shipment in July arrived it did not include the applicator brush. Which is shown on the website to be included with the order for all the price points. So I sent in a support ticket and didn't hear anything back for 2 weeks, so I put in another and got an email back saying that the coloring kit doesn't include the application brush. I sent them a picture of their website showing that it "includes all the tools you need" (which includes the application brush) and they said that is only with your first order, well it doesn't indicate that on their website.
So, instead of dealing with a misleading website and subpar customer service, I am canceling my subscription. If this is how they handle a $1.25 application brush I don't want to see how they handle a mistake in hair color!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
kellyann H.
julio 27, 2016
No longer happy with color
PUBLICADO POR:
kellyann H.
julio 27, 2016
No longer happy with gray coverage or with the length of time color stays
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Kellyann - We’re sorry to hear that you were unhappy with the gray coverage results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Peggy S.
julio 26, 2016
Like the product just hard for it to cover my grey
PUBLICADO POR:
Peggy S.
julio 26, 2016
Product is great but still hard time getting it to cover my grey
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Peggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Amanda B.
julio 26, 2016
my last colour
PUBLICADO POR:
Amanda B.
julio 26, 2016
I am disappointed with the colour as it is a lot duller than previous and my hair lost the shine it had
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Amanda - We apologize that you feel our color was more dull than your previous orders. We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon!
PUBLICADO POR:
Erin C.
julio 26, 2016
Great color/bad application
PUBLICADO POR:
Erin C.
julio 26, 2016
This is the third time I've used the esalon service for my hair color. They have tweaked my color to one that I do really like however the application part of it is not one that I enjoy. I understand I am not a professional but I have loads of experience in both applying my own color and having my color professionally done. The first time using it I don't recall any issues, the second time using it I couldn't get the color to rinse out, it felt like it seized up on my scalp and I literally had to scrub my scalp extremely hard with my nails in order to get it out. I actually emailed about it and was told to use a clarifying shampoo. I just applied this again today (thinking maybe I did something wrong or I was just the unlucky recipient of a faulty mix) and the same thing happened again. I had to scrub to get the seized product off my scalp. I followed the directions extra cautiously because of the last time and it still happened. I love the final color but am angered over the experience and unfortunately will be cancelling my subscription as a result. I'll fork over the extra cash to have it professionally done as I now lack confidence in myself and the products I purchase for home use.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Erin - While we're glad that you enjoying your color results, we sincerely apologize that you felt the hair color seized up on your scalp and was difficult to remove. Since you've expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Phyllis J.
julio 26, 2016
Nice color on paper
PUBLICADO POR:
Phyllis J.
julio 26, 2016
This was my first time purchasing from e-salon, I followed all instructions to the tee and the only thing it did was slightly tint my hair! I am very unhappy with the product!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Phyllis - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Cathy P.
julio 25, 2016
Fades fast
PUBLICADO POR:
Cathy P.
julio 25, 2016
I absolutely love the color the first week or so. But then it seems to immediately fade
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Cathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Melanie-Dawn F.
julio 25, 2016
Time, $ & Results
PUBLICADO POR:
Melanie-Dawn F.
julio 25, 2016
The second shipment was twice the price as the first, it dried my hair out and it doesn't last very long.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Melanie-Dawn - We apologize for any confusion with our pricing! We currently offer new clients 50% off when they sign up for our Hair Color Plan (Auto-Delivery). Under this promotion, your first hair color was only $10 (rather than $20), plus $4.95 shipping, for a total of $14.95. Based on your profile, we see you recently placed a new order. We hope this formulation better suits your needs. We look forward to hearing more of your feedback soon.
PUBLICADO POR:
Teresa M.
julio 25, 2016
New hair color choice
PUBLICADO POR:
Teresa M.
julio 25, 2016
It was ok, but I would have preferred to be able to see more burgundy tint to it
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Teresa - We see that your colorist carefully reviewed your comments and adjusted your formulation for the increased burgundy tones you requested. We hope this formulation is more suited to your desired color and hope to hear more of your feedback soon.
PUBLICADO POR:
Aneta S.
julio 25, 2016
Color tone
PUBLICADO POR:
Aneta S.
julio 25, 2016
The tone was not ashy enough for me. I really wanted an ashy cool tone, i tried to adjust my color 3 times for my next coloring, but the color i was receiving was still not what i was expecting. I think i will be sticking to a hair salon intead.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Aneta - We apologize that your hair color did not turn out as ashy and cool as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
My Email S.
julio 25, 2016
Hair Feels Full of Product
PUBLICADO POR:
My Email S.
julio 25, 2016
I will start of by saying the colour is great, I am just disappointed by how horrible my hair feels. I had now washed it 3 times (in one day) and it still feels sticky from product I am hoping the 4th shampoo will get the rest out. Also the mess!!!
The application of root touch up was great but when it came to step 2 it was far too runny and went everywhere, so much so I had to stand in the garden as it was dripping all over the place. I dye my hair a lot with home colours and it has never been as bad.
Its disappointing but I will not be using it again
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Kim - We’re sorry that your hair felt sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Wendy M.
julio 25, 2016
It didn't color all my hair!!
PUBLICADO POR:
Wendy M.
julio 25, 2016
It only colored my roots not the rest of my hair. I'm so dissatisfied and my hair looks terrible.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Wendy - We truly apologize that your color came out uneven. We've forwarded your comment along to your colorist who will carefully review it before crafting your reformulated shade. We hope to hear your feedback on this updated color soon.
PUBLICADO POR:
Jamie D.
julio 25, 2016
Roots turned red
PUBLICADO POR:
Jamie D.
julio 25, 2016
This shipment was disappointing. My roots are blondish-red, while the rest of my hair is dark brown. I've had to cover it every morning with root touch up.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jamie - We're sorry that your recent shipment did not offer the coverage you expected. We see that your colorist reviewed your comments and adjusted your formulation to increase coverage and reduce brassiness. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Gloria B.
julio 25, 2016
Hair color
PUBLICADO POR:
Gloria B.
julio 25, 2016
The color was a little too dark.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Gloria - We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon.
PUBLICADO POR:
Heather W.
julio 25, 2016
I didn't place this order but it arrived I got charged and I won't ever use it,
PUBLICADO POR:
Heather W.
julio 25, 2016
I got charged for auto delivery but I has turned off auto delivery after my first purchase now this arrived and I've been charged for something I don't want, I didn't like the color the first time, I'm not using it again especially at that price . so now what do I do I'm just stuck with a product I don't want or like and got charged for it. Do not send me any more products
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Heather - We are truly sorry you were unhappy with your color as well as for any confusion, as we value your experience as a client. We see that your first order included an optional discounted service, and because we had not heard back from the reminder email we sent ahead of time, we prepared your order for you. Upon reviewing your account, we see that your service has been turned off and you returned your order for a refund. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Cherie M.
julio 24, 2016
I hated the color! I said ash and I got reddish.
PUBLICADO POR:
Cherie M.
julio 24, 2016
Hair feels nice and shiny but color is horrible!!!
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Cherie - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michelle Z.
julio 23, 2016
Wanted dark ash blonde or light brown
PUBLICADO POR:
Michelle Z.
julio 23, 2016
Recieved medium to dark brown. Not happy
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michelle - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Lynda P.
julio 22, 2016
Hair colour
PUBLICADO POR:
Lynda P.
julio 22, 2016
I was very.disappointed with the hair colour- it was to.dark and not really.for.a.dark coloured redhead. Overall would.not.recommend it
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Lynda - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Serene J.
julio 22, 2016
It still made my hair RED
PUBLICADO POR:
Serene J.
julio 22, 2016
I specifically asked that it not make my hair red tone and it did.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Serene - We apologize that your hair color turned out more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jacinta M.
julio 21, 2016
Allergic reaction
PUBLICADO POR:
Jacinta M.
julio 21, 2016
Please cancel my account as I had an allergic reaction to your colour and can't seem to contact you to cancel!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jacinta - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you contacted us over the phone after creating this review and we were able to help you. Again, we apologize.
PUBLICADO POR:
Mary B.
julio 21, 2016
Color wasn't even close to mine
PUBLICADO POR:
Mary B.
julio 21, 2016
The color didn't wven match closely to my color. It was way too dark. I also canceled my order, but I see now that I have a new one on the way. GRRRR
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Mary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per your request, turned off your Auto Delivery and refunded your order. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Tita R.
julio 21, 2016
I do not like the color su sugest totally dark
PUBLICADO POR:
Tita R.
julio 21, 2016
The color it is not the same
I comes too dark did not used it, i won't used it anymore.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tita - We're sorry that your application yielded darker results than you expected. We see that you have reached out to us and we have issued a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
PUBLICADO POR:
adriana C.
julio 20, 2016
It's ok
PUBLICADO POR:
adriana C.
julio 20, 2016
At the beginning was good, then it wasn't working like at the begging. The color doesn't cover my grey roots .
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Adriana - We apologize that you were disappointed by the results of your color application. We see your service has been cancelled and your most recent order has been refunded. Again, we're sorry that you were unhappy with your experience.
PUBLICADO POR:
Jennifer A.
julio 20, 2016
Fades
PUBLICADO POR:
Jennifer A.
julio 20, 2016
Colored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Anjuman Z.
julio 20, 2016
Not great!
PUBLICADO POR:
Anjuman Z.
julio 20, 2016
Gives lovely coverage to begin with but my grey roots were back within days! Not happy!
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PUBLICADO POR:
Rachael P.
Respuesta de nuestros expertos
Anjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lisa P.
julio 20, 2016
The color
PUBLICADO POR:
Lisa P.
julio 20, 2016
The color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions?
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color.
PUBLICADO POR:
jan W.
julio 20, 2016
Pretty color but too dark
PUBLICADO POR:
jan W.
julio 20, 2016
I had asked for a lighter blonde for summer and it is at least a shade or two darker of a blonde. I would like the next to be lighter than the blonde you have been sending all year.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Jan - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Ellen N.
julio 20, 2016
Tried new color
PUBLICADO POR:
Ellen N.
julio 20, 2016
I changed my normal color to a dark brown with a purple tint to it. While the product covered my hair well, it did NOT change my color at all. I followed the directions to a tee, I event timed each step with my phone to get it right. My hair is colored and it looks nice but their is no difference from my usual color. I was really looking forward to a different look for the summer, and I have to say I am disappointed, :(
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Diane H.
julio 20, 2016
grey roots
PUBLICADO POR:
Diane H.
julio 20, 2016
I can't seem to get the roots covered well. I was going to a lighter color, but still did not like. Guess I need to stay w/ a dark auburn, which I do really love. But, time before last that did not cover my roots well either.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Carmen D.
julio 20, 2016
Something is wrong!
PUBLICADO POR:
Carmen D.
julio 20, 2016
Two times the coloring clumped up in my hair like a waxy substance that took 3-4 washing with shampoo other than the shampoo provided. The first time it happened I figured it was me and I had read the directions wrong. The second time I especially paid attention and followed directions. It still clumped. My hair is normal, color treated (every 2 months for root touch-ups), a bit dry but not abnormal. I use minimum styling products just a touch of hair spray or flat iron protection. I air dry my hair. Sorry but two times having this problem is worrisome.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Carmen - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jan D.
julio 19, 2016
Not satisfied
PUBLICADO POR:
Jan D.
julio 19, 2016
Less supplies for more money,I'm not good with that order.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Jen Y.
julio 19, 2016
Not really designed for dark black Asian hair.
PUBLICADO POR:
Jen Y.
julio 19, 2016
This is the third tweak I've made to my custom hair color. I really want purple-ish hair (there used to be a L'Oreal Feria deep purple color) but my dark black Asian hair really needs to be bleached before taking on any color. At most, it gave a slightly red-brown sheen/tint to my hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jen - We apologize for any confusion. Our color can be used by clients of any background and any hair type, but regardless of either of those factors, the violet we create is subtle and can only be seen as a sheen under light. Our experts agree that you will need to visit a salon to achieve the vibrant purple you are looking for. While we don't want to lose you as a client, we would rather deliver different results than you expect, and we hope you accept our apologies.
PUBLICADO POR:
Nicole T.
julio 19, 2016
why i dislike the product
PUBLICADO POR:
Nicole T.
julio 19, 2016
I was very disappointed in the product. The color of my hair did not change at all, it didn't even change the gray hairs. None of the lavender was visible, in fact the only thing the product did was dry my hair out badly.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Nicole - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
joan L.
julio 19, 2016
Did not work out for me.
PUBLICADO POR:
joan L.
julio 19, 2016
It didn't work out for me. Thank you.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Joan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for recent order. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Catherine M.
julio 19, 2016
HAve even used first one and was in no way
PUBLICADO POR:
Catherine M.
julio 19, 2016
Was in no way told this was on of those auto shipment plan. I haven't used first one I got and will gladly return it! You have no authority to bill my debit card!!!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Catherine - We’re sorry that you were disappointed with our service and we apologize that you had missed the details of our Auto Delivery program while placing your order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Amy R.
julio 19, 2016
Custom Color
PUBLICADO POR:
Amy R.
julio 19, 2016
I just used this new color, and it looks a little too dark. I will wait to see how it looks after a couple of washings.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Amy - We are sorry to hear that your hair color turned out darker than you expected. We look forward to hearing more feedback on this new formulation soon.
PUBLICADO POR:
Laura M.
julio 19, 2016
Not happy
PUBLICADO POR:
Laura M.
julio 19, 2016
This time I only received one bottle, I never confirmed I wanted one bottle but used it to the instructions thinking it would be the same! The colour was fine, but after just two washes it had faded and now after 3 washes it's gone out of my hair altogether, I'm very disappointed with this, would like to cancel my orders and request a refund.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Laura - We’re sorry that you were disappointed by the results of your color application.We send a second bottle with your first order complementary. After your first order you can purchase the 2nd bottle to refresh your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Rose C.
julio 18, 2016
Color not what I expected !
PUBLICADO POR:
Rose C.
julio 18, 2016
The color was way off I wanted berguandy not brown there was no red to it wasn't happy with the color !
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Rose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Margaret R.
julio 17, 2016
Colour Hair Colour
PUBLICADO POR:
Margaret R.
julio 17, 2016
This bottle didn't seem to take as well as the previous bottle and seems to be fading very quickly. I don't know if keeping it on my hair for longer would rectify this but I am a bit disappointed with this one.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Margaret - We apologize that your color did not stay as long as expected. We see that you contacted your colorist about this matter and we made adjustments that you love! We value your experience as a client, and we're glad we were able to match you with the right formula for you.
PUBLICADO POR:
Michelle D.
julio 17, 2016
Minimal coverage
PUBLICADO POR:
Michelle D.
julio 17, 2016
I colored my hair June 29th and it's now July 17 less than 3 weeks since I colored and my grey hair is already showing to the point where I need to re color.
With my normal hair color I can go 4 maybe 5 weeks without having to re color. I would definitely not purchase this again. Especially since the price jumps from $10 to $20
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michelle - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Marcy M.
julio 17, 2016
Too dark too brassy
PUBLICADO POR:
Marcy M.
julio 17, 2016
It's too dark and still too brassy. I can't see the golden in it. I'd rather have a medium brown, much more golden with a hint of copper.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marcy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica D.
julio 17, 2016
Please lighten
PUBLICADO POR:
Jessica D.
julio 17, 2016
The color was much too dark brown. My hair is lighter brown with natural copper highlights and salon blonde highlights. Please make the brown lighter and increase the copper some or add dark blonde.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback. We see that you contacted your colorist and we adjusted your color for you. Upon reviewing your account, we're glad to see you enjoyed the results of the changes we made!
PUBLICADO POR:
DEBRA E.
julio 16, 2016
COLOR
PUBLICADO POR:
DEBRA E.
julio 16, 2016
WAS WAY TOO DARK
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Debra - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Shawn M.
julio 15, 2016
Not desired color after 2nd attempt
PUBLICADO POR:
Shawn M.
julio 15, 2016
This was the 2nd attempt to go to medium brown and my husband said I looked like an orangutan! Definitely was not planning on the orange head of hair! :(
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Shawn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Diane L.
julio 15, 2016
fadeing
PUBLICADO POR:
Diane L.
julio 15, 2016
Well it's fading fast this time and a bit too light
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Diane - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Pam K.
julio 14, 2016
Not a good experience
PUBLICADO POR:
Pam K.
julio 14, 2016
This really dried out my hair and caused red tones. The ammonia smell was so strong. I would never do any blonde shades again. I would try brown shades at some point just to see the difference.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Pam - We’re sorry that your recent formulation dried your hair more and turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Sara P.
julio 14, 2016
Great idea but needs some tweaking
PUBLICADO POR:
Sara P.
julio 14, 2016
I love the idea of having my hair color on a timed schedule, and delivered straight to my house. I like the custom blending. My one complaint is that it is not nourishing at all to my hair! I can get store bought color that leaves my hair much softer and it doesn't make my hair feel like straw.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sara - Thank you for your feedback. We apologize for the disappointing experience you had with your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit.
PUBLICADO POR:
Hollie M.
julio 13, 2016
Mixed Feelings.
PUBLICADO POR:
Hollie M.
julio 13, 2016
So I was going from bleach blonde to black and decided to go with eSalon as I'd seen many videos on YouTube about how great their products were.
The first package I had included a "filler" color of red which is needed before going dark again, and then a demi-permanent "Soft Black" to go over top.
At first I was extremely unhappy, the color applied black but didn't come out as black. I ended up with a mousey brown color that I really disliked, so I contacted my colorist.
I have to say, eSalon's customer service is incredible, super friendly and helpful and has a really nice personal touch which is great.
I then got sent out a permanent Soft Black with blue tint color as I had requested, free of charge in line with eSalon's policy which I thought was amazing.
After applying that according to the instructions, I rinsed it out and voila, had such shiny beautiful black hair just like I wanted!
Now here is my problem, not even two weeks later my hair has faded almost entirely back to the original mousey brown it was that I disliked.
I'm devastated, as this color was supposed to be permanent, and anyone who has ever dyed their hair black knows how very permanent that color usually is.
I'm extremely disappointed as I thought this would be the best route for my hair but alas it has been a whole load of back and forth between dying and then the product not living up to my expectations.
This could just be my hair and it may be that it just doesn't work with it, but I have to say to have a "permanent" color fade almost totally within two weeks is extremely disappointing.
Although I would say my experience wasn't the greatest I know there are plenty of people who have had great experiences with this company and products.
Unfortunately for me I wont be purchasing again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Hollie - We are so glad that you enjoyed your color and customer service experience, but apologize that the free Permanent color we sent faded so fast. Based on the information you provided, your hair needs more time to recover from the bleach you used prior, as damaged hair will not take and keep color as expected. Again, we apologize, and we hope you resume with us once your hair health is restored.
PUBLICADO POR:
gee gee
julio 13, 2016
Refund is impossible
PUBLICADO POR:
gee gee
julio 13, 2016
I waited two weeks, no product; requested a refund and turned off auto order. I was offered another delivery which would also take nearly two weeks; after my written request to cancel that order, I receive notice that another shipment is on the way.
I just want my money returned in full, without this "less shipping" business! Can you do that?
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Gee Gee- We apologize for any confusion. Orders we send to US clients do not take two weeks to arrive; it appears the USPS lost your order and we offered a free replacement. Upon reviewing your account, we see that you reached out to us and we issued a refund for your first order per your request, and you have returned the free replacement we had been under the impression you had requested. Your experience as a client is important to us, and we hope you accept our apologies.
PUBLICADO POR:
janice A.
julio 12, 2016
Disappointed
PUBLICADO POR:
janice A.
julio 12, 2016
I found this colour too dark and it put me off. But I am willing to give the esalon experience another try.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Janice - We apologize that your color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Alicia M.
julio 12, 2016
Waste
PUBLICADO POR:
Alicia M.
julio 12, 2016
Hair color did not change at all! Gray hairs remained gray. Would not purchase this product again.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Alicia - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Nelia P.
julio 12, 2016
It does not meet my expactation
PUBLICADO POR:
Nelia P.
julio 12, 2016
The color is too chemical - the smell is too strong and the feel of hair totally changed since I put the color on.
From what I have heard from my friends I expected this to be a good product.
Sorry it was not((((((
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nelia - We’re sorry to hear that you were unhappy with your experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Bethanne A.
julio 11, 2016
Meh
PUBLICADO POR:
Bethanne A.
julio 11, 2016
When it comes to at home color, I want easy. I don't want to wait so many minutes then use another bottle and wait more. When attempting to wash out the color after processing, I was concerned. I rinsed until the water ran clear and used the packets that came with it. However, my hair was so stiff and almost sticky. I took a shower again the next morning, at lunch and again at night only using conditioner hoping it would help. It took a few days for my hair to feel normal again. I was impressed by how long the color lasted but not with the feel of my hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Bethanne - We are glad to hear your color lasted a long time, but apologize that your hair felt sticky. Per your Personalized Instructions, before you added water to rinse the water out, you needed to take our leftover mixed color into the shower and massage it in, until it felt creamy. This would remove any color residue from your scalp and keep it hydrated. Again we apologize, and we hope this information is helpful!
PUBLICADO POR:
Teresa D.
julio 11, 2016
I didn't like the color, came out too dark
PUBLICADO POR:
Teresa D.
julio 11, 2016
Maybe the color was more brown than red.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Teresa - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sapna S.
julio 11, 2016
Cancel my Orders please!
PUBLICADO POR:
Sapna S.
julio 11, 2016
I don't like the color tint or feel of it! It sticks to my scalp. Please cancel my orders!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sapna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your recent order. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Elizabeth B.
julio 11, 2016
Do not like this color.
PUBLICADO POR:
Elizabeth B.
julio 11, 2016
Too much red tint. Like the chocolate color I had previously.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Elizabeth - We're sorry to hear you were unhappy with the results of your recent color order. We see your colorist has reviewed your comments and adjusted your formulation back to the chocolate brown shade you ordered previously. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Julia P.
julio 10, 2016
Greys still showing! !
PUBLICADO POR:
Julia P.
julio 10, 2016
The color was red (auburn), not light brown. My greys were still showing after I just finished doing the color, and they keep showing even more as the days go on. Unhappy.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Julia - We apologize that your results were warmer than expected and that you did not receive proper coverage. We see that you have reached out to your colorist with this feedback and your next color order will be a reformulation to better suit your needs, completely free of charge. We look forward to proving to you that we are committed to delivering results you'll fall in love with!
PUBLICADO POR:
Deborah K.
julio 10, 2016
Color was TOO dark and I was VERY unhappy trying to cancel my account.
PUBLICADO POR:
Deborah K.
julio 10, 2016
Not only did I cancel my account PRIOR to the next scheduled ship date (the color was too dark and I did not wish to continue with this company) but they shipped and billed me ANYWAY. I am in the process of collecting my money back and having a hard time getting information on exactly WHERE the product is since my account shows I bought the unwanted color on a SATURDAY and it is now 8 days later and it has not arrived at my home. I am VERY VERY VERY unhappy and want MY MONEY REFUNDED IMMEDIATELY. I will NEVER recommend this company to anyone I know in the future.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Deborah - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reached out to you about this issue and look forward to your reply.
PUBLICADO POR:
Réjean T.
julio 9, 2016
Quick fade
PUBLICADO POR:
Réjean T.
julio 9, 2016
At first I was pretty excited about the color and even the packaging with my name written all pretty across it. But on the 2nd day I noticed the my gray strands had a brassy look to it, so it was still pretty light. And now on the 4th day the color has completely washed out on half of the grays that's with 50 min processing & only 2 washes! ☹️ Granted the color is still prevalent in the rest of my hair but it's the gray hair I'm trying to hide hence the coloring.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Réjean - We value your experience as a client, and apologize that your color faded faster than expected. We see that you reached out to us and we issued a refund for the cost of your color, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Elaine W.
julio 9, 2016
Not happy
PUBLICADO POR:
Elaine W.
julio 9, 2016
It left my hair feeling very oily and sticky like I haven't washed in months or years very dissatisfied
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Elaine - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Denice G.
julio 9, 2016
Greys
PUBLICADO POR:
Denice G.
julio 9, 2016
The color did not cover my greys, was not as shiny as pics shown
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Denice - We apologize that your color didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Patricia R.
julio 8, 2016
two tone
PUBLICADO POR:
Patricia R.
julio 8, 2016
the two bottles one for roots and one for ends was a mistake. My roots turned out orange and the ends still had blonde in them because it said only leave it on ten mins I think one color on ends longer would have turned out better. I have two tone hair and now have to go to sallys to buy more color to make it right unless you will send me some to fix it.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Patricia - We apologize that your results came out differently than expected, and would be happy to help you with this matter. We will be reaching out to you shortly.
PUBLICADO POR:
Debbie P.
julio 7, 2016
Color oh my!
PUBLICADO POR:
Debbie P.
julio 7, 2016
I have been a client for almost a year. The colorists have not to my satisfaction to mix a formula to cover my grey without making it brassy and red.It does not blend well. You can see where I have covered the grey. I don't have that much grey. I have brown hair.
Your color process drys my hair and I have my hair conditioned professionally every 10 to 14 days.
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PUBLICADO POR:
Jennifer B.
julio 7, 2016
Faded too quickly
PUBLICADO POR:
Jennifer B.
julio 7, 2016
The color did not hold onto my hair. Within 3 weeks, my hair was already lightening through the color. I had to recolor my hair much sooner than usual.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jennifer - We apologize that your color faded sooner than expected. We see that you reached out to your colorist and we adjusted your formula for you. We look forward to your feedback on your results!
PUBLICADO POR:
Christine T.
julio 7, 2016
Disappointed
PUBLICADO POR:
Christine T.
julio 7, 2016
I am still not happy with the gray coverage, even after formulation change. I also find that the color is more difficult to rinse out of hair than any other hair color I have used.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Christine - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
jo R.
julio 7, 2016
color treated hair
PUBLICADO POR:
jo R.
julio 7, 2016
not satisfied with gray coverage - is it possible to save some of the mixture until aftrer my first wash and reply to roots - also could u include 2 packets of the stain remover and guard
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jo - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Diana R.
julio 6, 2016
Just Horrible
PUBLICADO POR:
Diana R.
julio 6, 2016
Asked for a color change to reflect a slightly darker ash blonde. Once I colored my hair, which is easy to do in my home, my hair was a bright red. It was horrible. I had an appointment to get hilites but once my hair stylist saw the color and that I was soooo upset with the color, she helped change the color. She did what she called CPR on my hair. Now my hair color is a darker mousey brown with red hilites. I don't like the color but under the circumstances I have to live with it until late August when she can do something with it. My total expense to get this mousey brown that I absolutely hate is $23 for esalon product and $65 for the CPR.. very upset and want to unsubscribe to the program. Thank you for reading my message. Di'ana Rizer
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Diana - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Michelle S.
julio 6, 2016
Awesome color, but didn't last
PUBLICADO POR:
Michelle S.
julio 6, 2016
The color was excellent and as I had requested, although you could see a slight difference between the roots application and the main hair color application. It did initially color my gray well, but did not last as long as I was hoping it would. It faded quickly when exposed to the sun and my gray was back sooner than you know it.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Michelle - While we're glad that you enjoyed your initial color results, we apologize that it did not provide even or long-lasting coverage. We see you were able to work with your colorist to craft a formulation that would provide more even and longer lasting results. We hope to hear your feedback on this adjusted color soon.
PUBLICADO POR:
Farrin B.
julio 6, 2016
My first disappointment
PUBLICADO POR:
Farrin B.
julio 6, 2016
I still love the company and how my hair feels after, unfortunately I was extremely disappointed with the color. I'm not placing 100% blame on you guys, but my hair didn't change much from what it was. I don't think a single person noticed. I was a red head looking for more of a choc brown color, and I know it takes more than 1 application, but this was the most disappointment I've had from this company so far.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Farrin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tanya F.
julio 6, 2016
Did not cover my gray :-(
PUBLICADO POR:
Tanya F.
julio 6, 2016
Very disappointed, I loved the way the product made my hair feel afterwards and the color was a perfect match! However, it's been 2 weeks and I need to dye my grays again.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Tanya - While we're glad that you enjoyed the initial results of your hair color, we're sorry to hear that it didn't offer the coverage you expected. We see that your colorist carefully reviewed your comments and adjusted the formulation to provide longer lasting results. We hope this adjustment better suits your needs and look forward to hearing your feedback in the future.
PUBLICADO POR:
Lori T.
julio 6, 2016
not same color
PUBLICADO POR:
Lori T.
julio 6, 2016
this bottle was no where close to last bottle i received colors totally different ..
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Lori - We're sorry to hear that the color result of your recent color order did not come our as you expected. We see that your colorist was able to adjust your formulation to a shade designed to better suit your needs.
PUBLICADO POR:
Susan F
julio 6, 2016
Custom color
PUBLICADO POR:
Susan F
julio 6, 2016
Good quality product, but the colour is off- too dark and not enough auburn.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Susan - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Helen R.
julio 5, 2016
Needs to last longer
PUBLICADO POR:
Helen R.
julio 5, 2016
I love the color, but it isn't lasting any longer than the store brand.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Helen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Roberta W.
julio 5, 2016
Definitely a two person job
PUBLICADO POR:
Roberta W.
julio 5, 2016
Just did my first esalon coloring job. Definitely needed two people to get good results. I asked a co-worker for her honest opinion of my haircolor. She said it looked splotchy - kind of like I spent time out in the sun and the top was bleached by the sun. I went from a light brown to a darker brown. I just am not happy. Will not do it again. I'll be recoloring with a box color again tomorrow and deep conditioning. I used the brush method as described in the instructions. The color is very drab. No shine - doesn't look multi colored as I understood it to be.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Roberta - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Sanda P.
julio 5, 2016
Hair color is washing out
PUBLICADO POR:
Sanda P.
julio 5, 2016
I don't like how my hair color is covering a gray hair. The color by itself is good but duration of the color is very bad. It lasts not even a 10 days.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sanda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Nancy M.
julio 4, 2016
Not happy this time😔
PUBLICADO POR:
Nancy M.
julio 4, 2016
Too dark. Roots are turning gray after a few weeks.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Nancy - We apologize that your results have not been meeting your expectations. We have added a free order credit to your account and your colorist will make the according adjustments to better tailor your formula to your color goals. We look forward to this next opportunity to delight you!
PUBLICADO POR:
kelley S.
julio 4, 2016
WORST COLOR I HAVE EVER PURCHASED
PUBLICADO POR:
kelley S.
julio 4, 2016
the dye felt like tar, stained EVERYTHING, the one little wipe they include does nothing.........I had to let the stain wear off, nothing would remove it, tried alcohol, baby oil, nail polish remover (per the operator I called at ESalon).........I will NEVER buy this product again and would LOVE a refund.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kelley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Linda B.
julio 4, 2016
Splotchy this time!
PUBLICADO POR:
Linda B.
julio 4, 2016
Color came out very uneven with very dark splotches and areas where the color did not take. Not as happy as the first time.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Regina H.
julio 3, 2016
The color is still too dark
PUBLICADO POR:
Regina H.
julio 3, 2016
I had to put off coloring my hair longer than usual, due to surgery. I used the 2 step color process. This color was far from what I wanted or expected, yet I got the exact same color, & did it correctly!! The roots are a dark brown, & the ends (bottle #2) turned my hair into a bright purple-ish Red!! I have 2 very different colors now! I'm not happy to say the least!! I've never had color issues from the salon I went to, & when a box color from walmart looks so much better than this coloring there's a big issue! June/July 2016
This color is better than it was the 1st time, however my hair is still too dark/deep (brown) I left it on longer to cover the gray, as suggested, but it came back in the same amount of time. Feb/March 2016
This color was much better than the 1st one from Dec/Jan. I'd like it to be a shade lighter, otherwise it's looks good. NO Copper colors for me!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Regina - We're truly sorry that you were unhappy with your experience. We have issued a refund, per our Satisfaction Guarantee, and will be reaching out to you shortly.
PUBLICADO POR:
Linda B.
julio 3, 2016
Horrible Color!
PUBLICADO POR:
Linda B.
julio 3, 2016
I was sent light brown mahogany when I was told it would be medium brown mahogany and it's a carrot top orange color. Ugg nIm returning product and don't understand now a professional color company can determine with only a photo the right mixture for my hair? Not worth the money. Go to a beauty supply store and buy a bottle of developer, a color and good conditioner and you'll be better off n
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Linda - We're sorry you did not feel comfortable trying our color. Our professional colorists carefully read the through your profile and view your photos before formulating an order. Upon reviewing your profile, we see that we have reached out to you with instructions on how to send your color back to us. Again we apologize that you were unhappy with the results you received.
PUBLICADO POR:
Elizabeth K.
julio 3, 2016
Hair colour
PUBLICADO POR:
Elizabeth K.
julio 3, 2016
Hi hair colour this time was far too dark, almost black. Could I go back to the original colour I first had.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Elizabeth - Your colorist has carefully reviewed your comments and adjusted your formulation based on your feedback. We hope this reformulation is better suited to your desired shade.
PUBLICADO POR:
Fiona W.
julio 3, 2016
Never Again
PUBLICADO POR:
Fiona W.
julio 3, 2016
This is the most horrendous hair treatment product I have ever used.
The ammonia smell is absolutely overpowering. My partner always does my roots and colour and could hardly see as his eyes were streaming and the smell was overpowering for us both.
Having persevered to do the whole head I washed with the shampoo and conditioner purchased but it was nearly impossible to wash out. It coated the hair with what I can only describe as a silicone, leaving my hair sticky and totally unmanageable for days after, even after many further washes and conditions.
I will never use this product again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Fiona - We apologize that you were unhappy with your experience. While ammonia has a strong smell, our experts believe it is a safer and more effective alternative than carcinogenic ingredients other companies use, and we do recommend clients apply in a well-ventilated area for comfort. Additionally upon reviewing your Personalized Instructions, we see that you needed to take the leftover mixture into the shower after your timing was complete and massage the mixture into your hair, rinsing only after the mixture felt creamy. This essential step would have removed color residue from your hair. We see that we have refunded you for your purchase, per our Satisfaction Guarantee, and we hope this information is helpful.
PUBLICADO POR:
Angela G.
julio 2, 2016
Something is happening with the formula?
PUBLICADO POR:
Angela G.
julio 2, 2016
With the last application, my hair looks dry, gray hair is not covered. I followed the instructions step by step as usual. Then when I washed my hair, it feels sticky and the shampooing is not enough to clear it up. The conditioner is also very little.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angela - We truly value your experience as a longstanding client and we apologize that your results were dry and sticky. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are always here to guide you through your application.
PUBLICADO POR:
kirsty W.
julio 2, 2016
still never covered my grey
PUBLICADO POR:
kirsty W.
julio 2, 2016
i was disappointed that my greys were not covered and i followed the instructions and times exactly. going to try a different colour and see how it goes .
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kirsty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sally S.
julio 2, 2016
Horrible results
PUBLICADO POR:
Sally S.
julio 2, 2016
Followed directions that I received with my color
Didn't cover gray.
I called and complained they sent me a new batch, needless to say that didn't cover my grey either after washing my hair.
So disappointed, I will pay over the counter prices and get the same if not better results!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sally - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope you consider using our services again.
PUBLICADO POR:
Waheeda S.
julio 2, 2016
Expectation
PUBLICADO POR:
Waheeda S.
julio 2, 2016
The product does not meet my expectation
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Waheeda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Virginia T.
julio 1, 2016
Med Brown Golden
PUBLICADO POR:
Virginia T.
julio 1, 2016
This color did not meet to my expectations. It did not cover my gray hair .
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Virginia - We apologize that the coverage of your hair color did not meet your expectations. Since you were disappointed, a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
PUBLICADO POR:
Juanita R.
julio 1, 2016
Sad
PUBLICADO POR:
Juanita R.
julio 1, 2016
Didn't really covercover my grey.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Juanita - We're sorry that you were disappointed by the gray coverage of your hair color. We see you were able to work with your colorist to craft a formulation to better suit your needs. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Crystal S.
julio 1, 2016
Did not color my white hairs
PUBLICADO POR:
Crystal S.
julio 1, 2016
I have hard to color white hair and was hoping this would work but I have to give up and move on.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Crystal - We’re sorry your recent order didn’t provide the coverage you expected. We will be contacting you shortly to offer a free reformulation that will deliver the gray coverage you’re looking for. Your happiness as a client is important to us, and we look forward to hearing from you!
PUBLICADO POR:
Janine W.
julio 1, 2016
First time buyer
PUBLICADO POR:
Janine W.
julio 1, 2016
I recently received my first color from esalon and it didn't turn out as expected. When doing my profile I did opt to not do a video call with a stylist, but I did upload a current pic of myself and responded to several of the stylists emails. She had suggested that I change my original color selection to one that would create a subtle change to my hair color and gradually change it. I agreed. The color I received WAS a drastic change and not the subtle change I was expecting. I didn't know that the gloves were in the box with the shampoo and conditioner - maybe that should be more clear in the instructions as we don't open that box until the very last step and I used ziplock bags on my hands. I did like the color very much even though it wasn't the expected color based on the email conversations, but it dried my hair out so much that I had to go to a salon anyway to get a deep conditioning treatment. For 2 weeks my hair felt like I had used hairspray and I don't use any products. Overall, the color is great but it's so drying to my hair I'm really scared to try it again
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Janine - Thank you for taking the time to share your feedback. We value your experience as a first-time client, and we would be happy to adjust the color upon request if you change your mind. We apologize that your results were dry and would like to bring your attention to the Rinse Through Your Ends step we see included in your Personalized Instructions. In this step, you take leftover mixed color into the shower after your timer goes off and massage it into your hair, all over, and once it feels creamy, add water to rinse out. This will ensure that your results are not dry. Again we apologize, and we hope this information is helpful.
PUBLICADO POR:
Mandy M.
julio 1, 2016
Did nothing to my hair!!
PUBLICADO POR:
Mandy M.
julio 1, 2016
I left this color in for the time suggested and did everything it said to do and Nothing!! A $5 box of color did better than this! I cannot find out how to cancel all further orders. I do not want any more color!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Mandy - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Carla T.
junio 30, 2016
didnt cover gray
PUBLICADO POR:
Carla T.
junio 30, 2016
i liked the package. the color wasnt what i expected and did not cover the few grays i have
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Carla - We’re sorry to hear that your hair color wasn't what you were expecting and didn't cover your grays. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kayla H.
junio 30, 2016
Not right
PUBLICADO POR:
Kayla H.
junio 30, 2016
The color is similar to what was already in my hair but it is darker and doesn't match the rest correctly.
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kayla - We're sorry that your recent color order did not meet your expectations. Since you were unhappy with your results, we see a credit for one adjusted hair color was added to your account. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We hope to hear your feedback on this reformulation in the future.
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