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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Karin - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
paula E.
agosto 15, 2016
colour
PUBLICADO POR:
paula E.
agosto 15, 2016
The colour did not hold it's colour very well, after a week it had faded. I was not impressed at all.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Paula - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Silvia M.
agosto 15, 2016
Not good for me
PUBLICADO POR:
Silvia M.
agosto 15, 2016
Is not what you offer in the ad. It do not last for a week and hair felling is not good.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Silvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rachel A.
agosto 15, 2016
Okay
PUBLICADO POR:
Rachel A.
agosto 15, 2016
THE COLOR WAS GREAT AT FIRST, BUT SEEM TO FADE FAST! NOT THAT IMPRESSED.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Rachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Jodi C.
agosto 15, 2016
Too BROWN - ALL MY RED IS GONE!
PUBLICADO POR:
Jodi C.
agosto 15, 2016
I am extremely disappointed. I worked so hard to get that shade of red and now it is completely gone! All that is left is dark brown. WHAT HAPPENED????
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Daryl - We're sorry to hear that your color did not offer the coverage you expected and turned out more purple than you desired. We see a refund was processed for your color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
JoAnn B.
agosto 15, 2016
Not for me
PUBLICADO POR:
JoAnn B.
agosto 15, 2016
I have been using the same hair color for years. Its root touch up #4. When I tried your product naturally I compared it to mine. eSalon just didn't give me the color I wanted, and it took much longer. I found my roots turning lighter than the rest of my hair and almost turned red. I was horrified. I am sorry, I am sure your product is great, but it is just not for me. please make sure you don't send or charge me for any more. I will not be using the one that was just sent to me. I will just donate it or something. My hair is so pretty and I want to keep it that way. thank you.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
JoAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Annette M.
agosto 15, 2016
Hair color
PUBLICADO POR:
Annette M.
agosto 15, 2016
Color was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Annette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Linda M.
agosto 15, 2016
not happy!
PUBLICADO POR:
Linda M.
agosto 15, 2016
In the beginning the color was too dark but after 2 weeks the color was gone!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Danielle R.
agosto 15, 2016
Same formula despite change requests
PUBLICADO POR:
Danielle R.
agosto 15, 2016
I have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Danielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tiffany S.
agosto 15, 2016
Product hardened in my hair and was difficult to wash out
PUBLICADO POR:
Tiffany S.
agosto 15, 2016
I had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie B.
agosto 14, 2016
Like the concept
PUBLICADO POR:
Valerie B.
agosto 14, 2016
But I have thick long hair and 1 bottle just wasn't enough to cover my hair. And in never seemed to color my silver hairs
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Valerie - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and amount of product accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Heather H.
agosto 14, 2016
Colour too dark
PUBLICADO POR:
Heather H.
agosto 14, 2016
This was my first order and it was too dark however the colourist has communicated with me by email and phone and they have adjusted it in order for me to place my second order. I hope it will be correct this time!
I found the shampoo very sticky and was not easy to rinse out. It took 2 full hair washed to get rid of the dense sticky residue. I normally use Aveda shampoo which is very gentle so found this shampoo harsh.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
NazA
agosto 14, 2016
Hair colour same after colouring
PUBLICADO POR:
NazA
agosto 14, 2016
No different than earlier.. It's just the same as before.. Dissapointed after taking time to colour...
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
NazA - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Marge K.
agosto 14, 2016
Cancel account
PUBLICADO POR:
Marge K.
agosto 14, 2016
Cancel orders hair is reddish
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Marge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future!
PUBLICADO POR:
Carol F.
agosto 14, 2016
Not enough gray coverage
PUBLICADO POR:
Carol F.
agosto 14, 2016
The overall color had a gold tone to it, which I didn't expect for an ash brown, but the biggest concern is it didn't entirely cover the lighter hair around my ears which had started to turn silver/white.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Carol- Thank you for sharing your feedback with us. We apologize that your color came out differently than expected. We see that we have reached out to you and adjusted your recent order based on your feedback. If you need to make any further adjustments to your color, you can always contact us and talk to your Colorist!
PUBLICADO POR:
Jody T.
agosto 13, 2016
Greasy and wore off quick
PUBLICADO POR:
Jody T.
agosto 13, 2016
Totally not something I will try again. The formula was super greasy going on and a week after application I could see some greys, so it wore off super easy & quick.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jody - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Marie T.
agosto 13, 2016
custom color
PUBLICADO POR:
Marie T.
agosto 13, 2016
not impressed with this product, my color is fading fast. going back to my stylist!!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Marie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Cynthia L.
agosto 13, 2016
Big disappointment
PUBLICADO POR:
Cynthia L.
agosto 13, 2016
My excitement about trying eSalon quickly turned sour. Color is dull. Only covered some gray ~didn't have much to begin with. Coloring is basically the same as my hair color. Got much better results from coloring bought at the drugstore.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Cynthia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Karen W.
agosto 12, 2016
Won't use again
PUBLICADO POR:
Karen W.
agosto 12, 2016
Don't like color
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PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were unhappy with your results. Based on your profile, we see your most recent order was cancelled and refunded. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
kathy B.
agosto 12, 2016
Need deeper, richer color
PUBLICADO POR:
kathy B.
agosto 12, 2016
This worked better than any product I've tried but the color should be deeper. The gray around my edges started returning within a week.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kathy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a deeper color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
sharon c
agosto 12, 2016
yuck
PUBLICADO POR:
sharon c
agosto 12, 2016
did not like at all
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Sharon - We apologize that you were disappointed with your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Angela G.
agosto 12, 2016
not as good as I wanted
PUBLICADO POR:
Angela G.
agosto 12, 2016
I would have like for it to be a little light and more red but it did cover most of gray.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Angela - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Susan A.
agosto 12, 2016
Colour
PUBLICADO POR:
Susan A.
agosto 12, 2016
I had a bad allergic reaction after using your product
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Susan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Monica B.
agosto 12, 2016
Not impressed
PUBLICADO POR:
Monica B.
agosto 12, 2016
I've been using your hair color for some time, but I don't think it's any better than the store bought varieties. It doesn't last any longer or work any better in my opinion. It is more expensive & more time consuming to apply though, so I'll probably go back to just the store bought brands.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Monica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sandy H.
agosto 12, 2016
Your product sucks
PUBLICADO POR:
Sandy H.
agosto 12, 2016
You are not able to cancel in your web site as easy as you lead people to believe
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Sandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion.
PUBLICADO POR:
Lisa F.
agosto 12, 2016
Mess in the box.
PUBLICADO POR:
Lisa F.
agosto 12, 2016
I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order.
PUBLICADO POR:
Lisa J.
agosto 12, 2016
Not what I had in mind
PUBLICADO POR:
Lisa J.
agosto 12, 2016
Had too much of a red tone for me. Not what I was expecting
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
NancyJ B.
agosto 11, 2016
Cancel my subscription.Please send a refund as I am not at all happy.
PUBLICADO POR:
NancyJ B.
agosto 11, 2016
When I first color my hair it is very dark. After a few washings it becomes a lot lighter. I like the color my hair is now, ( medium brown). I just colored it a day ago, and I would like to keep it this color. I thought your color would be truer than store bought, but it isn't. It fades several shades lighter. Therefore I will not be ordering any more of your product.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
NancyJ - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kara W.
agosto 11, 2016
Way too dark
PUBLICADO POR:
Kara W.
agosto 11, 2016
The color was way to dark for my skin tone and I am not satisfied with this purchase.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kara - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Faviola D.
agosto 11, 2016
Didn't like it.
PUBLICADO POR:
Faviola D.
agosto 11, 2016
No a good enough cover for my white hair.. I'll will like to go back to my previous order. Please
Thank you!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Faviola - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Mayra R.
agosto 11, 2016
Didn't rinse out
PUBLICADO POR:
Mayra R.
agosto 11, 2016
I'm not sure what happened but at the time of rinsing out the color. Left on 25 mins because it's the only way to cover the grey. I literally had to scrape off the hair die from my hair.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Mayra - We’re sorry that you had to scrap off your color application. Our records indicate you have continued to use our service. In accordance to our Satisfaction Guarantee we have added a credit to your account since you have expressed that you were unsatisfied with our product. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
stephanie C.
agosto 11, 2016
not for grey hair
PUBLICADO POR:
stephanie C.
agosto 11, 2016
This made my grey root a brassy gingerish colour. I had to buy another product to remove the colour
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Stephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Margriet D.
agosto 11, 2016
TOO EXPENSIVE!
PUBLICADO POR:
Margriet D.
agosto 11, 2016
The custom hair color is nice going on, although it takes a long time, upwards of an hour. The color didn't last past 4 weeks - totally faded out. Also, the cot of $26 plus is way too expensive for me.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kirn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Bonnie S.
agosto 11, 2016
Hate the color
PUBLICADO POR:
Bonnie S.
agosto 11, 2016
Hate my color. It is red tones. And really alot lighter then my color. Not a good color.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Bonnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Daphne G.
agosto 11, 2016
Had too much gold and still can't cover what little gray I have.
PUBLICADO POR:
Daphne G.
agosto 11, 2016
See above
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Daphne - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Heather L.
agosto 11, 2016
Not what I expected
PUBLICADO POR:
Heather L.
agosto 11, 2016
I was excited to have a custom color made for me that I didn't have to pay a fortune for or sit through I salon session to receive. I hve an anxiety disorder and the salon is not an easy place for me. My hair is high maintenance for color as I have had sporadic grays since I was 19. I have always alternated between salons and box color since I started coloring my hair at 16. The product was nicely packaged and the instructions were typical and easy to follow. I found the product itself very runny and difficult to apply. I made a huge mess in my bathroom and I consider myself skilled with hair coloring as I have done everything from bleaching ro highlighting myself in the past. The color was darker than I expected and much more red. I had been going to a salon prior to this home color session and my hair was a faded purple mess, I was looking for a violet red color with a medium brown richness. What I got was dark brown hair with a hint of red when I went out in the sun. My hair only started to show violet again when it faded which happened after three washes. I use Joico shampoo and conditioner for corlored hair. I also got the purple tinted refresher from esalon and I will say that is a great product because without it my hair would not have looked ok after those three shampoos. After I rinsed the color from my hair it was like straw. The shampoo and conditioner provided did not help me get a comb through it. I had to use leave in conditioner inmy hair to make it feel somewhat normal. Overall I was not impressed with my custom color product at all.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Heather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for
PUBLICADO POR:
delena M.
agosto 10, 2016
Color Doesn't Last After Shampoo
PUBLICADO POR:
delena M.
agosto 10, 2016
I have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Delena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for
PUBLICADO POR:
Sharon W.
agosto 10, 2016
too dark
PUBLICADO POR:
Sharon W.
agosto 10, 2016
My color was way too dark, even though I gave actual color tone I wanted, let's hope replacement will be correct .
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Sharon - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, you worked with one of our colorists to help you reformulate your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Shana P.
agosto 10, 2016
Not impressed
PUBLICADO POR:
Shana P.
agosto 10, 2016
I was hoping for something healthy for my hair, that covered well also. What I got was waxy covered hair, that was hard to wash out, and it made my hair feel awful. The color last about the same as store bought. I don't think I'll be purchasing anymore.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Shana - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Robin K.
agosto 10, 2016
Not the color I ordered.
PUBLICADO POR:
Robin K.
agosto 10, 2016
Color is still not what I want. Cancel any further shipments.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Robin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jeanne G.
agosto 10, 2016
Not pleased
PUBLICADO POR:
Jeanne G.
agosto 10, 2016
I will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Jeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Trudy M.
agosto 9, 2016
good color for first few days
PUBLICADO POR:
Trudy M.
agosto 9, 2016
I really liked your product the first time I used it. The second was ok. However the 3rd and 4th time the color has faded quickly and looks too brassy. If this next treatment is the same I will probably go back to over the counter that is cheaper.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Trudy - While we're glad that you enjoying the results of your first color kits, we apologize that you feel that your more recent orders faded quickly to a brassy color. Since you were unhappy with your results, we've contacted you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
marida K.
agosto 9, 2016
I was not happy.
PUBLICADO POR:
marida K.
agosto 9, 2016
Way too dark. I look like a brunette. I need more of a strawberry blonde color. The color swatch I picked matched my hair the color did not.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Marida - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Jen D.
agosto 9, 2016
It covered my greys better, but I can still see a few
PUBLICADO POR:
Jen D.
agosto 9, 2016
This color covered my greys better than the last round but my color is noticeably darker which I do not like.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Karen A.
agosto 8, 2016
best color for me!!
PUBLICADO POR:
Karen A.
agosto 8, 2016
I just love the color when i first do it however....the color fades fast into a very very blonde color. I am assuming it is from the hairdryer. Never had this happen before so I am wondering if something can be done for this. that is why i gave the rating a 3 instead of a 5 star.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
CYNTHIA A.
agosto 8, 2016
HAIR COLOR
PUBLICADO POR:
CYNTHIA A.
agosto 8, 2016
the color was too dark. it left my hair jet black...in the roots and brown in the growth...I believe the color
was change from the last time... please don't send me anymore. I like to cancel all future orders.
Cynthia almaraz
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Cynthia - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color and cancelled your account, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Jami S.
agosto 8, 2016
It needs to be a little lighter when first applying
PUBLICADO POR:
Jami S.
agosto 8, 2016
Lasted a good amount of time but too dark when first applied. Easy to use.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jami - While we're happy that your color provided long lasting results, we're sorry that it turned out darker than you expected. Based on your profile, we see that you were able to work with your colorist to craft a lighter shade to better suit your needs. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Jenine F.
agosto 8, 2016
I could not get the Color wahed out if my hair after 2 hours rinsing my hair
PUBLICADO POR:
Jenine F.
agosto 8, 2016
I loved your products ever since I changed my color to medium brown the color was not able to get out of my hair WHY??? Very disappointing I will miss using your hair color
:-)
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jenine - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Paula C.
agosto 8, 2016
Gray hair looks pink after few weeks
PUBLICADO POR:
Paula C.
agosto 8, 2016
After about 3 weeks the fade out of the red makes my gray look pink. Also there is not enough color to go through my whole head of hair. My hair is down to my waist in length so one bottle is not enough when I need to bump up my color thru my hair.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Paula - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Samantha W.
agosto 6, 2016
1st time and 2nd experience
PUBLICADO POR:
Samantha W.
agosto 6, 2016
1st time I dyed my hair it was excellent. I didn't see one gray hair for 4&1/2 weeks.
2nd time I dyed my hair it lasted MAYBE 2 weeks. It goes on so easy and spreads through my hair smoothly. But I'm not sure I'm going to give it a 3rd chance I would like it to last more than 2 weeks. Frustrated.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Samantha - We're sorry that your most recent color order did not last as long as you wanted. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Melanie G.
agosto 6, 2016
OMG
PUBLICADO POR:
Melanie G.
agosto 6, 2016
So not what i expected!
It's FIRE RED!!!!
Went to the pharmacy for a other color ASAP!!!
I order a blonde with a hint of copper, i got a RED RED RED!!!!!
Ouach...
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Alisha K.
agosto 6, 2016
Color didn't turn out right
PUBLICADO POR:
Alisha K.
agosto 6, 2016
They sent me the "blue black" color (which is what I wanted), but it turned out just black. When I was dying my hair, I could see the blue tint in the dye....but literally after washing and drying, my hair turned out to be just a soft black with absolutely no hint of blue. I was disappointed because I followed the instructions word for word. It's still a nice color, but not entirely what I wanted. Wish I can post before and after pictures.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Alisha - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Cheryl
agosto 5, 2016
color nice
PUBLICADO POR:
Cheryl
agosto 5, 2016
I need more gray/white coverage. Color doesn't seem to last very long.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Cheryl - We’re sorry to hear that your hair color faded faster than you expected and that you needed some more grey coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Wanda B.
agosto 5, 2016
Convenient but missing something
PUBLICADO POR:
Wanda B.
agosto 5, 2016
Convenient but can't get to multi tones like I would really like
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Wanda - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ruth D.
agosto 5, 2016
Please stop shipping to me. I no longer color my hair. STOP! Please!
PUBLICADO POR:
Ruth D.
agosto 5, 2016
I have boxes piled up in my home! Please stop shipping to me!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Ruth - Per your request, we have suspended your Made For You Hair Color Plan (Auto-Delivery), so you'll no longer receive automatic deliveries from us.
PUBLICADO POR:
Naria K.
agosto 5, 2016
Change of color
PUBLICADO POR:
Naria K.
agosto 5, 2016
Not to say i did not like it but definite would like to stick to the old color i had originally, the color i received made my hair looked washed out. Kinda (bla) the color is not good for me.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Naria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Shanna Cuellar
agosto 5, 2016
My color was suppose to be dark Brown mahogany red with red gloss my hair color.
PUBLICADO POR:
Shanna Cuellar
agosto 5, 2016
My hair color is now black that's what it looks like no mahogany red in it at all ?So what or how am I to do now any help as soon as I can get it would be nice please let me know what it is I'm to do thank you
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Shanna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Jackie L.
agosto 5, 2016
Color came out so bad!
PUBLICADO POR:
Jackie L.
agosto 5, 2016
I got medium blonde (asked for ash to tone down brass) Had a bad feeling about using it, should have paid attention! The color is nothing like a natural color! muddy red orange brown. Followed directions to the letter.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nadia K.
agosto 5, 2016
Not the color I asked for
PUBLICADO POR:
Nadia K.
agosto 5, 2016
This color is brown and dull, nothjng coppery blonde about it! Also I asked my order to be changed to dark brown months ago, even uploaded photo explaining what I wanted. It seems like no one listened or bothered with it. I just wasted $30 on something I can't use..
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nadia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sheila
agosto 4, 2016
Not desired color
PUBLICADO POR:
Sheila
agosto 4, 2016
Whoever processed my request seems like they didn't understand the color I wanted. My hair got way darker and redder when I wanted it to be somewhat the same color(light brown with caramel tones). I was very excited, now I am very disappointed :-(
I just woke up and saw my hair in daylight... Ugh I hate it. I reduced the rating from 2 stars to 1. I wish there was no stars. I hate it!!! I had beautiful caramel colored light brown hair and all I wanted was a Match. They couldn't even tell from the picture I sent them apparently. I hate it so much!!!!
Day 3 update. Omg I hate it even more. It's the middle of the summer and j lost all the beautiful gold from my hair. It's dark brown. What part of light golden brown didn't the color "specialist" get is beyond me. How? Really how? Now I'm going to wait for 6 weeks before I get my hair fixed which is the end of the summer. You ruined my summer fun hair. I hate it :-(
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Sheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Patri
agosto 4, 2016
too mahogany
PUBLICADO POR:
Patri
agosto 4, 2016
a weird color
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Barbara D.
agosto 4, 2016
It Damaged My Hair
PUBLICADO POR:
Barbara D.
agosto 4, 2016
I would not recommend this product. It damaged my hair. It's been three months since I've used this product and my hair is still dry and brittle and my hair has still not recovered to the condition it was before I used this product. My hair has been damaged.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Barbara - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Lynn O.
agosto 4, 2016
Not pleased with result of color or condition of hair.
PUBLICADO POR:
Lynn O.
agosto 4, 2016
After using the product my hair was dull and dry with no highlights. I received a better result with an over the counter product which I normally use. The color was not bright, turned out very dull and dingy. Would not recommend this product.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lynn - We’re sorry that your hair felt dull and dry after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rose S.
agosto 3, 2016
Horrible
PUBLICADO POR:
Rose S.
agosto 3, 2016
My roots and ends are two different colors. My roots are the color that I asked for, but my ends are a greenish brown color, and it looks horrendous.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Rose - We’re sorry that your hair color came out uneven with a green hue on the ends. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Mariellen T.
agosto 3, 2016
Will never use again
PUBLICADO POR:
Mariellen T.
agosto 3, 2016
This product made my hair,dry and dull. My hairdresser was shocked to see my hair with no luster or shine. I have had to give my hair intense conditioning treatments to get it healthier. Will never use again.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Mariellen - We’re sorry that your hair felt dry and dull after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Deborah S.
agosto 3, 2016
Ruined my hair
PUBLICADO POR:
Deborah S.
agosto 3, 2016
I used your product and turned my hair black ...I went tout a salon to fix it and they had to make my whole head dark not the light brown that it usuallyis so now I have to wait months to even go lighter because they did a stran test and it turned orange ......never .again and you should at least get a pic of the persons hair and match it better .....I now have very dark hair and I'm not happy .....the salon said that your product does not have the products you claim ...
I just paid 175.00 to get it to look half way decent and it is going to be months before I can even for high light ...
.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Deborah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Anesa D.
agosto 3, 2016
Doesn't live up to expectations
PUBLICADO POR:
Anesa D.
agosto 3, 2016
I bought this product hoping that it would be better then the products I have been buying from the beauty supply store. This hair color didn't last any longer then the $4.00 box I bought at ulta. After the fist wash (using the recommended shampoo and conditioner purchased through esalon) the color was noticeably faded. I was very disappointed with how much fading there was. I gave esalon 3 attempts at adjusting the formula but there wasn't any difference. Just keep buying the drug store hair coloring products- you will get the same results for less money.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Anesa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Deborah B.
agosto 2, 2016
Very disappointing!!!!!!!
PUBLICADO POR:
Deborah B.
agosto 2, 2016
This colored my hair orange How disappointing. It was a mess. Then I added the mask and this was a total ugly mess.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Deborah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Audrey Z.
agosto 2, 2016
Base color is too brassy still
PUBLICADO POR:
Audrey Z.
agosto 2, 2016
I have been trying to work with eSalon to get them to help me. They seem responsive to a point, but when I continue to struggle with the issue after many attempts, I thought they could tell me, "Well, try this instead." They did suggest Tinted Love, but still it doesn't subdue it enough. I thought, well, maybe I request two colors, to use one as a highlight to mute the brassiness, and no none read my request.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Audrey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sheila M.
agosto 2, 2016
It's the most deceiving
PUBLICADO POR:
Sheila M.
agosto 2, 2016
It's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Sheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Kelly K.
agosto 2, 2016
Too brown
PUBLICADO POR:
Kelly K.
agosto 2, 2016
I would prefer to have more of a medium auburn color
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laurie C.
agosto 2, 2016
Product was reportedly shipped twice, but I have not received either shipment.
PUBLICADO POR:
Laurie C.
agosto 2, 2016
Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Laurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Melissa T.
agosto 2, 2016
Really unsatisfied
PUBLICADO POR:
Melissa T.
agosto 2, 2016
Dislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Karen T.
agosto 1, 2016
Not that good
PUBLICADO POR:
Karen T.
agosto 1, 2016
Sorry but this hair color/product is no better than the supermarket brands. Doesn't have staying color plus my hair lost its shine completely! Also hate the color the colorist recommended, said we couldn't go the color we wanted (come on, I have been coloring my hair more than 30 years) but I said, OK, she is the expert, right? It's terrible! Plus NO STAYING POWER. To bad.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Karen T. - Thank you for your review. We apologize that you were dissatisfied with your hair color order. We see that you've since worked with your colorist to adjust your formulation. We are happy to see that you have continued to use our service and allow us to create your custom color.
PUBLICADO POR:
Victoria F.
agosto 1, 2016
Custom Hair Color
PUBLICADO POR:
Victoria F.
agosto 1, 2016
great company..Not my color to dark. Disappointed.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Victoria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Syndie W.
agosto 1, 2016
COLOR
PUBLICADO POR:
Syndie W.
agosto 1, 2016
I want RED hair, I have expressed I want RED hair! instead I have dark, almost black with very little hints of RED. Only can see in extreme bright light! So far I am not happy at all. The first color I got wasn't much different. On the second order I spoke to them on the phone....... guess they didn't understand. I want to go from my natural med brown to RED. Store bought can do that, the Solon can that. Good luck on the color, I am not satisfied.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Syndie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
TERESE R.
agosto 1, 2016
hair color
PUBLICADO POR:
TERESE R.
agosto 1, 2016
i was expecting a more vibrant color and I didn't like the condition of my hair after.....
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Terese - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
CS W.
agosto 1, 2016
Not satisfied
PUBLICADO POR:
CS W.
agosto 1, 2016
This product did not even cover up my roots. I choose a color with a tad of red and there is not a peep of it in my hair and I am predominantly a light blonde with natural darker roots
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
CS W. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for!
PUBLICADO POR:
Jill W.
julio 31, 2016
Very unhappy
PUBLICADO POR:
Jill W.
julio 31, 2016
I used the color following the enclosed directions. It did not cover my gray hair! It also dried out my hair. Very dissatisfied!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jill - We're sorry to hear that you were unhappy with the coverage offered by your custom color. We see that you spoke with a representative who added a free hair color credit to your account, per our Satisfaction Guarantee. We look forward to crafting your reformulated shade designed for increased gray coverage.
PUBLICADO POR:
christina A.
julio 31, 2016
poor quality hair color
PUBLICADO POR:
christina A.
julio 31, 2016
i was very unsatified i nused it for the first time and it was like i poured a bottle pof babyoil on my hair it was so greasy it was rediculous im will not order any further orders not sure what is in it but absolutely awful i am giving it a very poor review and i don't normally say anything but i could not stand by have that happen to someone else i even told my girlfriend to send hers back which i referred her to try it like me wrong suggestion!!!!!!!
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Christina A. - We’re sorry that your hair felt our hair color was greasy during your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
LA F.
julio 31, 2016
color
PUBLICADO POR:
LA F.
julio 31, 2016
I have tried for over a year to get my color right.
I am not a satisfied customer at this point.
At one point you made my hair so dark I
Had to go have it professionally lightened.
Send new pics and starting over explaining over, and over, and over.
Less brown more RED. I AM A RED HEAD.
brown to copper. To much copper then red.
THEN IM ORANGE.
well guess what. I have to have it corrected professionally again.
I give up.
I don't know what to say.
You did have it right a few times. But if I asked for change it didn't work.
Sorry. Not satisfied.
If you look back and see how many times I wasn't satisfied and gave you a chance over and over.
I guess the guarantee doesn't apply all the time.
Will I try you again.
I really don't know.
Would I recommend you to someone.
If they have Straight up black or brown hair yes.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
LA - We sincerely apologize that you have been disappointed with your color results and had to have your color corrected in a salon. We'd love to make it up to you, so we've reached out to you via email to see how we can assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Aaran Q.
julio 31, 2016
Not enough color
PUBLICADO POR:
Aaran Q.
julio 31, 2016
The color I got was lighter than the picture I provided & came out much redder than expected. Also, there wasn't enough gloss color to cover the length of my hair (I have very long hair). I probably won't renew my order based off of this, but I haven't decided.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Aaran - We apologize that your hair color turned out lighter and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Yvette D.
julio 31, 2016
My color turned to be black
PUBLICADO POR:
Yvette D.
julio 31, 2016
I am very disappointed with this coloring experience, I asked dark brown and I event explained in the that I was looking for a chocolate brown and my hair turned out all black, I have never had this color and I would have to spend a lot of money to have a color specialist at a salon to fix the color, and aside from all the chemical exposure which is not good for my health and my chronic fatigue disease.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Yvette - We're sorry that your most recent color order was too dark. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
kim C.
julio 31, 2016
Didn't change color
PUBLICADO POR:
kim C.
julio 31, 2016
I used the product you sent me. And my hair color didn't change. I can't tell a difference at all. Maybe a Lil more redder than it was on top of head at the roots.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kim - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Julie D.
julio 30, 2016
Not what I asked for
PUBLICADO POR:
Julie D.
julio 30, 2016
I asked for a lighter color and it's exactly the same as before. I'm not wanting blonde but about 2 shades lighter. I'm pretty unhappy with this shade.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Julie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
marjorie S.
julio 30, 2016
Too dark too red
PUBLICADO POR:
marjorie S.
julio 30, 2016
Its just not right. My grays turn redish after a few washes
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marjorie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lindsey S.
julio 30, 2016
Unfortunately disappointed
PUBLICADO POR:
Lindsey S.
julio 30, 2016
I'm not sure how this went wrong. I ordered a darkest brown color for my hair, which is mostly already overall a dyed darker shade of brown. I applied color to roots as instructed and then waited the given time, later applied the color to my ends and waited..Followed after rinsing instruction. I couldn't tell till my hair was dried that the parts that had faded from my old color from a few months ago were not even darker (I naturally darker brown hair with ash blonde streaks, so when color fades, I've noticed that streaked area tends to do so first). One of the reasons I wanted this product regularly was to do my roots of course, but also at this time I wanted to cover that streaked area, from time to time into a darker shade, a shade of darkest brown.. It wound up a medium kind of mousey brown at best on that area. Very little change whatsoever, if at all. I suppose I will be just going to the stylist this next time.
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Lindsey - We apologize that your hair color came out more uneven and lighter than you expected. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We hope to hear from you soon.
PUBLICADO POR:
Linda D.
julio 29, 2016
YUCK!!
PUBLICADO POR:
Linda D.
julio 29, 2016
it was not the correct color it looks bad I can wait for it to be cut in the morning and they I can strip this crappy color in 10 more days!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Linda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Irene M.
julio 29, 2016
Good colour
PUBLICADO POR:
Irene M.
julio 29, 2016
I am finding the product a bit strong for me.
I did not realise I was signed up for repeat orders!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Irene - Thank you for your feedback. We apologize for the disappointing experience you had with our color and that you were unaware of being on auto delivery. Or records show that you have successfully turned off your Auto Delivery. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mandie N.
julio 29, 2016
Horrible
PUBLICADO POR:
mandie N.
julio 29, 2016
Wasn't a subtle red....was a brassy red. Would definitely not use again !!!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Mandie - We’re sorry that your color turned redder than you expected. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Stephanie S.
julio 29, 2016
Hair color
PUBLICADO POR:
Stephanie S.
julio 29, 2016
Was not happy that the color did not cover gray
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Stephanie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
ERIKA R.
julio 29, 2016
Not want it want they keep sending me a very dark color
PUBLICADO POR:
ERIKA R.
julio 29, 2016
Color I been requesting is a light brown and I been getting almost a black tone , it isnt covering my GREY hair at all
that makes me sad.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Erika - We are sorry to hear that your hair color turned out darker than you expected and making you sad. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Cynthia M.
julio 29, 2016
Color
PUBLICADO POR:
Cynthia M.
julio 29, 2016
Hair color is exactly what I want, but it seems to fade within a couple of weeks because my greys return. Especially around my hair line. I know it isn't due to growth because my length is the same and no new growth is seen.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Cynthia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Karen F.
julio 29, 2016
Way too dark!
PUBLICADO POR:
Karen F.
julio 29, 2016
The first shipment contained a free color for a dual process and the color was fabulous. Next shipment, color single process) was really dark. I am not using the one I was shipped and went to a hairdresser to fix it. Disappointed. Probably cancelling.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Karen - We are sorry to hear that your hair color turned out darker than you expected. We see your colorist reviewed your comments and has been working with you to adjust your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anna W.
julio 29, 2016
pink hair!
PUBLICADO POR:
Anna W.
julio 29, 2016
i sent a photo, got my kit, followed the directions exactly and ended up with pink hair. not a happy customer
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Anna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Paula C.
julio 29, 2016
Did not cover my grays at all.
PUBLICADO POR:
Paula C.
julio 29, 2016
My hair had no color or chemicals on it and yet this product did not cover the grays. I was willing to lose some of the pretty summer sun highlights in order to cover the gray, but this did not work. All instructions were followed to the T.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Paula - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jenny M.
julio 29, 2016
Very Bad Quality Hair Color
PUBLICADO POR:
Jenny M.
julio 29, 2016
I noticed that it wasn't working well when 30 minutes passed and I didn't see the roots any lighter. I followed directions and didn't get good results at all. It did not cover grays at all and my scalp and hair are still extremely dry from the product. I will not be ordering again in the future. My hair is too important to have another bad experience!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jenny - We agree that your hair is important, and we apologize that you were disappointed with your experience. We have notified your colorist that you would need an adjustment in the future, and would recommend uploading a current photo as your profile selections do not match your description. We have issued a refund for the cost of your color, per our Satisfaction Guarantee, and apologize again that you were dissatisfied.
PUBLICADO POR:
Heather F.
julio 28, 2016
I love the color but ..
PUBLICADO POR:
Heather F.
julio 28, 2016
The color is amazing but it doesn't cover my grays very well. The E-salon is awesome because they will be sending me a complementary reformulation. I cant wait to see if it covers my stubborn gray.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Heather - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
