I am allergic to one of your products...probably the haircolor
PUBLICADO POR:
Doris Z.
septiembre 3, 2016
I did a patch test before using your product and that was fine..so I applied the color .My color was very nice but my scalp became very itchy after a few hours . ...The itchy scalp continued until I took an antihistamine 2 days later .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Doris - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Allison F.
septiembre 2, 2016
Good color, but...
PUBLICADO POR:
Allison F.
septiembre 2, 2016
My past two e-salon experiences have given me mixed feelings. The color itself was fine. It effectively covered my grays, and it was a nice, warm shade. The problem comes with trying to rinse it out. No matter how careful I was with the application process, I've had this goopy, "nearly impossible to rinse out" residue on my scalp. I had to scrub and scrape with my nails and a comb for nearly 15 minutes, and was still finding remnants of it for several washes afterwards. It's gross, and has never happened in the past when I've colored my hair with other products. I'm not sure if it was a formula change or what, but I don't want to deal with that again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Allison - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience.
PUBLICADO POR:
Irene G.
septiembre 2, 2016
Did not last
PUBLICADO POR:
Irene G.
septiembre 2, 2016
I was not crazy about the color, since it was darker than I wanted. Nonetheless, as a chemist, I followed the directions exactly, but the gray came through in less than a week. When I do my own color, it lasts a lot longer. Disappointed!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Irene - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Donna D.
septiembre 2, 2016
Needs work
PUBLICADO POR:
Donna D.
septiembre 2, 2016
Too much of an orange tint, I think. Needs to be a bit darker or needs more burgundy. I know I didn't review previous shipment so it is partly my fault. Also, I have cut my hair short.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Donna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Diana S.
septiembre 2, 2016
Not right color at all
PUBLICADO POR:
Diana S.
septiembre 2, 2016
I didn't ever have that color in any of my photos it's drab and ugly need to redo with more blonde ASAP
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Diana - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
mellissa F.
septiembre 2, 2016
not good
PUBLICADO POR:
mellissa F.
septiembre 2, 2016
Grays showed through in less then two weeks. Hair was two different colors. Color bleed for a couple weeks
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mellissa- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Paulina R.
septiembre 1, 2016
Dissatisfied
PUBLICADO POR:
Paulina R.
septiembre 1, 2016
My last hair color order I requested a change to a bronze/red color. It was really very burgundy and not what I wanted. I would like to upload a photo of the color, but o don't see this as an option. The color is finally looking better after several weeks, but I think it should look good from the start. Can I have a do-over?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Paulina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Penny B.
septiembre 1, 2016
Custom Hair Color
PUBLICADO POR:
Penny B.
septiembre 1, 2016
I have used many products my self and also had my hair professionally done. This was the first time the product completely dried my hair out. It felt so dry and nasty. I did like the color but not worth the dryness. I had to use three times more conditioner and also a leave in conditioner.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Penny - We’re sorry to hear that you were unhappy with your eSalon experience and that your hair felt dry after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Linda S.
agosto 31, 2016
Not happy
PUBLICADO POR:
Linda S.
agosto 31, 2016
The dye did not suit my hair and 2 weeks ago I asked you to cancel any further orders, If any arrive I will not pay, sorry, yet again you are sending out to me another dye, I asked you to cancel it last month but you still sent it, I used it and once again the product did not suit my hair it made my hair feel like it was covered in lard and I rinsed it thoroughly and shampood and conditioned it as well, it felt so awful I had to shampoo it again twice to get rid ofvthe lardy effect on ex I receive it I will send it straight back to you Linda sutton
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unsatisfied with the eSalon experience and that your color made your hair feel like lard. Since you were unhappy with your results, we have reached out to you and refunded your unwanted orders per our Satisfaction Guarantee. We apologize for any inconvenience.
PUBLICADO POR:
Christina K.
agosto 31, 2016
Somewhat Satisfied
PUBLICADO POR:
Christina K.
agosto 31, 2016
I really like the quality of the hair color but was not happy with the color. I requested violet and my hair turned out dark brown with almost no hint of purple whatsoever.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Christina - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, it appears we have reached out to you to discuss your hair color, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Yell I.
agosto 31, 2016
Color wasnt quite what I feel I described
PUBLICADO POR:
Yell I.
agosto 31, 2016
I love the idea of this, I was really excited to try it. I think though that either I am bad at describing what I want, or they just were not able to make it in a bottle. I want a vibrant copper red- similar to what my natural hair color was as a child. I even included a picture of my 4 year old son, as he has my hair color (well before I got old and it all faded). The color I received was more blondish, dull and faded in like 6 days. I am considering trying again but I am nervous and may go back to a salon:(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Yell - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jennifer B.
agosto 31, 2016
Unsatisfied
PUBLICADO POR:
Jennifer B.
agosto 31, 2016
I usually love my hair color but this time my hair turned out very heavy & oily, I tried washing several times, it was gross and is hard to style.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Adriana A.
agosto 31, 2016
Not happy
PUBLICADO POR:
Adriana A.
agosto 31, 2016
It was still way to dark, and it didn't cover my grays
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Adriana - We are sorry to hear that your hair color turned out darker than you expected and didn't cover your gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Robin D.
agosto 31, 2016
To dark
PUBLICADO POR:
Robin D.
agosto 31, 2016
I had asked for a little more brown as the gray grabbed a lot of red but this was way to dark, I would rather go back to the lighter redder color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Robin - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Loreen G.
agosto 31, 2016
Color did not last
PUBLICADO POR:
Loreen G.
agosto 31, 2016
The color was easy to use and the process simple. However, the color did not last and my gray started to come through in only 2 weeks. This color is obviously not going to work on my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Loreen - We’re sorry that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage and longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michelle M.
agosto 31, 2016
Something has changed
PUBLICADO POR:
Michelle M.
agosto 31, 2016
I have been very pleased with the color of my custom hair color for over a year. However, the last 3 times that I have colored my hair, it feels awful when I'm washing it out. It feels like wax was dumped on my head and it won't rinse out. My hair feels like rubber. I have to shampoo it twice to soften it. It was perfect. I'm not sure why this is happening. The color is still turning out exactly how I want.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Michelle - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Anna K.
agosto 30, 2016
Irritated my scalp but color seems lighter
PUBLICADO POR:
Anna K.
agosto 30, 2016
I think the color is different but it depends on the lighting. I did a before and after in same lighting so hard to tell. But the product irritated my scalp after about 15 minutes so I think I am back to the salon for selective highlights and not all over color. I think this works with gray or if you are trying to go darker or redder shades and you are not scalp sensitive. As for the color, I'll decide after a few days.
I like the color as it is lighter and the red seems to be toned down. My hair also feels great! So I am upgrading to 3 stars and might talk to my hair stylist to see if she can use without the prodcut affecting my scalp.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Anna - We’re truly sorry to hear that you were unhappy with your color and experienced a sensitive scalp that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
amanda C.
agosto 30, 2016
Too dark
PUBLICADO POR:
amanda C.
agosto 30, 2016
Family liked the colour but I thought it was too dark. It came out fairly dark brown? After 1 wash it has lightened a bit. Slightly too dark for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Amanda - We appreciate that your family liked the color, but apologize that it was a little too dark for you. We see that you reached out to share your feedback with your colorist, who adjusted your next order for you. We'd love to hear your feedback on the new formula when you are ready to share!
PUBLICADO POR:
Marlene S.
agosto 30, 2016
Cancel please
PUBLICADO POR:
Marlene S.
agosto 30, 2016
It has never made my hair a drk. copper . I have sent the last order back.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Marlene - We’re sorry that you were unhappy with the color. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
helen J.
agosto 30, 2016
not as expected
PUBLICADO POR:
helen J.
agosto 30, 2016
I am sorry to say this time I was not pleased with the finished result. The previous time the colour had gone darker than the 1st use, however this time the colour was not even coppery it went a med/dark brown. It was so bad I cut my long hair to just above shoulder length to get rid of the darker ends. Since then I have had to add some red tone in the form of a semi- permanent colour as it was so dull. On the positive, this colour does leave my hair in good condition.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Helen - We’re sorry that you were unhappy with the results of your application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We truly value your happiness as a client and look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Selita S.
agosto 30, 2016
Color
PUBLICADO POR:
Selita S.
agosto 30, 2016
Although I love product, this color makes my hair look dull, still a little orangey brassiness to it. When my gray starts showing it then looks better.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Selita - We apologize that your hair color turned out duller and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Laura V.
agosto 30, 2016
disappointed with the color
PUBLICADO POR:
Laura V.
agosto 30, 2016
Its obvious to me that the person who created my color didn't get me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Heather M.
agosto 30, 2016
Dry
PUBLICADO POR:
Heather M.
agosto 30, 2016
Made my hair very dry and brittle. Color washed out a lot at roots on the 1st wash. Loss of hair also. Will never use this again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Heather - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Deidre G.
agosto 30, 2016
Horrible Color!!
PUBLICADO POR:
Deidre G.
agosto 30, 2016
Colorist decided to change my chosen color to a "more flattering" color. It was a disaster. My reddish brown hair turned an ASH BLACK on the ends. The roots didn't take it as much. I look ridiculous and I am completely embarrassed. I am going to have to now pay a professional to fix this mess. I've NEVER had this problem with box color from the drugstore. NEVER.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Deidre - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Amy L.
agosto 30, 2016
not for me
PUBLICADO POR:
Amy L.
agosto 30, 2016
I did not like this color. When a guy notices your hair you know it turned out bad.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jannay O.
agosto 30, 2016
The last shipment
PUBLICADO POR:
Jannay O.
agosto 30, 2016
I asked for a lighter formula which is ok, except the instructions stated I needed to leave on my roots for about a half hour and then lather and wash it out. My roots were totally blown out. They are several shades lighter than I expected..It looks weird. My roots now match the end of my hair. I think I would prefer to go back to the previous formula, and maybe a few minutes on my hair. I'm just disappointed. My hair color just looks fake.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jannay - We value your experience as a client and are truly sorry that your results came out differently than expected. Your colorist has already adjusted your next order for you and we have waived the cost. We look forward to hearing from you once you use the complimentary reformulation we are making.
PUBLICADO POR:
Heidi H.
agosto 29, 2016
Ehhh.
PUBLICADO POR:
Heidi H.
agosto 29, 2016
The color doesn't stay long and it didn't exactly meet my expectations.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Heidi- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Linda W.
agosto 29, 2016
Not for me
PUBLICADO POR:
Linda W.
agosto 29, 2016
The only reason I gave this product 1 star was for the nice packaging. I originally asked for a certain color and left detailed information about how my hair pulls reds & golds and upon review it was changed by a color specialist to something different to better suit me. I followed all instructions and did the application and noticed that within about 7 minutes the color started looking really dark and much different then what it would normally look like when getting it colored with my preferred product. I immediately started to wash it. When it was all washed out it looked all dark auburn. After I dried it it was clearly a dark red. I almost fainted. Now I have to wait a few weeks to have it fixed. It is such a drastic change from what I was before ( medium blonde). It makes me look sick as I am also very fair in complexion. I am not happy with the outcome at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Deena S.
agosto 29, 2016
Just not covering my gray
PUBLICADO POR:
Deena S.
agosto 29, 2016
This has been a problem the last two times using eSalon. The first time I thought maybe I got some of the skin protection on my hair. This last time I was very careful not to. And the very next day my temples were still gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Deena - We’re sorry to hear that your hair color faded faster than you expected. We have placed a free order credit on your account, so we can adjust your next order for better coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lisa M.
agosto 29, 2016
Not what I expected
PUBLICADO POR:
Lisa M.
agosto 29, 2016
This was WAY TOO DARK. It said on the instructions : for best results do not apply to already colored hair. WHAT?? I told them that I had already colored my hair. I'm not happy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lisa - We apologize for any confusion. Per your Personalized Instructions, you were not to apply your roots bottle to any previously-colored hair, and your gloss was to be applied on your previously colored hair. We see that you reached out to your colorist about your results and we sent you a free reformulation, per our Satisfaction Guarantee. Your experience is important to us, and we look forward to your feedback on the adjustments we made.
PUBLICADO POR:
Mac2014
agosto 29, 2016
Nice natural colour but didn't cover the greys very well
PUBLICADO POR:
Mac2014
agosto 29, 2016
Needed to cover the greys more apart from that it was a nice colour.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Mac2014 - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
vicky P.
agosto 27, 2016
hair feels waxy
PUBLICADO POR:
vicky P.
agosto 27, 2016
I thought product was easy to use since I have colored my own hair before. I am very happy with the color result, but I have a waxy buildup thought I rinsed hair well the first time. Let my hair air dry couldn't stand the build up so I tried rinsing again with just water, still seemed just as bad. What can I do? looks like I haven't washed my hair in days.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Vicky - We’re sorry that your hair felt like it had a waxy buildup after your color application. We've looked at your profile and it appears someone from our team contacted you with directions on how to remedy this issue. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Laurie J.
agosto 27, 2016
colors don't match
PUBLICADO POR:
Laurie J.
agosto 27, 2016
I had asked for a free replacement and more red to be put in and there was no red at all. This was a free replacement because the last one turned out to be lighter on top and darker on the bottom. Now it's even worse than it was before. The bottom is almost black! The directions were followed exactly. I have an appointment this next Tuesday to see if my hairdresser can fix this mess and it's going to cost me another $60.00. I'm very disappointed in your company!!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Laurie - We’re sorry that your color formulation came out darker than you were expecting. Upon looking at your profile, it appears one of our colorists has been in contact with you and has been working with you to get the perfect match. Again, we apologize for your dissatisfied eSalon experience.
PUBLICADO POR:
DONNA E.
agosto 27, 2016
Just did match color
PUBLICADO POR:
DONNA E.
agosto 27, 2016
Really didn't match the color I expected and seemed to make my hair very dry
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Miz D.
agosto 27, 2016
Slimy gummie hair
PUBLICADO POR:
Miz D.
agosto 27, 2016
The past two shipments of hair color have made my hair slimy and gummy. I had no choice but to wash my hair with Dawn dishwashing liquid to get that gross slimy, gummines out of my hair. Clearly you've changed your product as it smelled heavily of ammonia both times. It once was great but no longer. Not interested in using your product again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Miz - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary color. So we have credited your account and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Alisa F.
agosto 26, 2016
Color review
PUBLICADO POR:
Alisa F.
agosto 26, 2016
Turned my hair color yellow with tones of what looks like green. Not sure if this is due to the sun but I don't like it. It provides good all over coverage but the color looks bad.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Alisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jennifer S.
agosto 26, 2016
Hair Color
PUBLICADO POR:
Jennifer S.
agosto 26, 2016
It was great up until the point of the blue black faded way to quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jennifer - We're glad to hear your color was great, and are sorry to hear it faded too fast. We have notified your colorist about your needed adjustments and will gladly send you a free reformulation, per our Satisfaction Guarantee. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Jean N.
agosto 26, 2016
Custom Hair Color
PUBLICADO POR:
Jean N.
agosto 26, 2016
Beige color that I requested added to dark blonde ended up making my hair orange red which is no where near beige. The supplied shampoo & conditioner applied after color did nothing to help my dried damaged hair from the hair color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jean - We value your happiness as a client, and we apologize that you were unhappy with your experience. We see that you reached out to your colorist, who has provided assistance and we're set to send you a free reformulation once your hair health is restored. Thank you for allowing us the opportunity to help; we're committed to delivering results you'll fall in love with, and we look forward to proving it to you.
PUBLICADO POR:
Alyssa L.
agosto 26, 2016
Busted bottle
PUBLICADO POR:
Alyssa L.
agosto 26, 2016
A week late, and the color had leaked everywhere by the time I got it. The quality of the product was nice the first time I got it, but it wasn't the color I was looking for. My hair stayed soft even immediately after coloring, but I think I will take a break from hair color for a while after this shipment went so awry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Alyssa - We apologize that your order was damaged in transit to you, and we recommend reporting the issue to your local postal carrier. Since you are taking a break from coloring, we see that we issued a refund when you contacted us about this matter. We truly value your experience as a client, and again, we apologize.
PUBLICADO POR:
Teddi L.
agosto 26, 2016
color fading
PUBLICADO POR:
Teddi L.
agosto 26, 2016
my color is fading fast. my hair seems dry, & i'm unsatisfied with the color in general.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Teddi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
LINDA M.
agosto 26, 2016
Color was not as asked for .
PUBLICADO POR:
LINDA M.
agosto 26, 2016
Wanted. Medium golden blonde, got dark golden brown.Took quite a few washings to lighten some but still not blonder.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Linda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
.
agosto 26, 2016
Really Drys My Out
PUBLICADO POR:
.
agosto 26, 2016
The very first time I used ur product it was great......Shiney hair, then it start drying n falling out...stopped using for several months....gonna quit entirely this time cuz same thing is happening and color doesn't last.long...my hair does not feel.like hair anymore...and I eat healthy, no drugs or.alcohol...PS....I BOUGHT UR TOUCH UP PEN....IT WAS SO.DRIED OUT SO I THREW IN GARBAGE....SORRY VERY DISAPPOINTED. .BARBIE C
PLZ.STOP ALL FUTURE ORDERS
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Barbie - We’re sorry that you were disappointed by the results of your color application. We're truly sorry that our Color Kiss Root Touch-Up arrived dried out. Upon reviewing your profile, we see that we spoke with you and refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Jackie M.
agosto 25, 2016
Doesn't cover the grays
PUBLICADO POR:
Jackie M.
agosto 25, 2016
It's only been 3 weeks since I colored by hair and already the areas that is usually gray has faded. Not happy at all with the coverage
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jackie - We apologize that your color faded faster than you expected. We see that a refund was processed for your recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
PUBLICADO POR:
mary T.
agosto 25, 2016
Not happy
PUBLICADO POR:
mary T.
agosto 25, 2016
I feel i shouldn't have to pay extra for the gloss when I had called in and asked to have the color itself redder than before. The color should have been reformulated.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mary - We apologize for any confusion. Our Color Enhancing Gloss was offered to you at a discount because you needed to refresh your ends after not having colored with us for over a year. If you need a reformulation in the future, we'd like to assure you that we will not charge you for gloss. We hope this clarifies the order your colorist went over with you and hope to continue helping you find hair perfection.
PUBLICADO POR:
sandra P.
agosto 25, 2016
not good
PUBLICADO POR:
sandra P.
agosto 25, 2016
I did not like the color, gave me more grey hair. needed to go to salon to fix it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Sandra - We are sorry to hear that you were unhappy with your eSalon hair color. We will be emailing you shortly to discuss this matter per our Satisfaction Guarantee. Again we apologize again if you were unhappy with your hair color order.
PUBLICADO POR:
Fay B.
agosto 25, 2016
Good coloring but prefer a little lighter next time
PUBLICADO POR:
Fay B.
agosto 25, 2016
This color was ok a little but too dark so next time I would prefer a light brown instead of medium brown. I think a lighter brown will work better for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Fay - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for you once you place your next order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Marie W.
agosto 24, 2016
Not the right shade
PUBLICADO POR:
Marie W.
agosto 24, 2016
I have spoken to the colourists and each time they say they will add more red and less brown but each time I do this my hair just goes brown
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Marie - Thank you for sharing your feedback. We see that your colorist made an improved adjustment to your color after you contacted us, and would like to remind you not to pull the color through to your ends, as this will darken your color. We look forward to delivering results we're sure you'll fall in love with!
PUBLICADO POR:
Lynn F.
agosto 23, 2016
Loved the color
PUBLICADO POR:
Lynn F.
agosto 23, 2016
Must stop using. Have developed dry skin with plaque on my scalp. Itchy and painful
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Lynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Melissa A.
agosto 23, 2016
Not happy with color
PUBLICADO POR:
Melissa A.
agosto 23, 2016
The last couple times that I have been billed for the hair color I have not even opened up!!!. They are still sealed...
I am not happy with the hair color that I have been receiving...so I never opened the boxes.
I have since found a color that is more for me!!..
I would appreciate it if you would credit my account back for the haircolor that is supposed to ship on the 25th..
I no longer want to continue with the ordering if your hair color.
Thank you
Melissa G. Artley
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melissa- We truly apologize for any confusion. It appears you were enrolled in our optional discounted service, and we had been sending your color with no changes because we had not heard back after sending you reminder and confirmation emails, in addition to each prior package. We see that you were able to reach us and we have cancelled any further deliveries. Again, we offer our apologies.
PUBLICADO POR:
Tamara D.
agosto 23, 2016
Color formulation great but doesn't last long at all
PUBLICADO POR:
Tamara D.
agosto 23, 2016
Lasts two weeks tops and is way too expensive for what you're getting
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tamara - We apologize that your results faded sooner than expected. Upon reviewing your account, we see that you have contacted one of our expert and will be receiving a free reformulation shortly. We look forward to delighting you!
PUBLICADO POR:
LYNN C.
agosto 23, 2016
End Result
PUBLICADO POR:
LYNN C.
agosto 23, 2016
I enjoy your products very much and your directions are very clear as to what to do. However, this time I have an issue with the outcome of my color. The night I colored my hair, everything was a beautiful color, but my ends on the bottom were still very dark, but I really didn't mind that so much. A couple of days later, I washed my hair again, and with this my hair darkened back up. I did not use a cheap shampoo. What can be done about this?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lynn - We're glad to hear you have been enjoying your experience, and apologize that your application did not yield desired results. We see that your colorist adjusted your next order based on your feedback, and we look forward to seeing your results! We value your happiness as a client, and look forward to hearing from you again.
PUBLICADO POR:
Jennifer B.
agosto 23, 2016
Disappointed in the colour result
PUBLICADO POR:
Jennifer B.
agosto 23, 2016
Loved the packaging and quantity of product. My hair is also in great condition after colouring but unfortunately the colour is nothing like the swatch image when I chose it which was very disappointing. I followed the instructions to the letter but my hair came out very very dark with no hint of violet in it at all. Overall, disappointed in the result and will now have to wait for the colour to fade so not so dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jennifer - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a free reformulated color that will provide your desired results. We will be reaching out to you shortly, and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Loraine A.
agosto 23, 2016
Did not give required shade
PUBLICADO POR:
Loraine A.
agosto 23, 2016
I spent ages finding the perfect shade for my hair. Ordered and delivery was prompt. However I have been left with gingery hair that is nothing like the colour I opted for. Very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Loraine - We are glad to hear that your delivery was prompt, but apologize your results were warmer than you expected. Upon reviewing your profile, we see that you contacted us with this feedback and we issued one complimentary hair color credit, per our Satisfaction Guarantee. We understand the frustration of spending ages to find the perfect shade for you, and we look forward to ending your search by crafting your reformulation.
PUBLICADO POR:
Abby K.
agosto 22, 2016
Good color, doesn't last
PUBLICADO POR:
Abby K.
agosto 22, 2016
Great color and easy to apply. I just feel like it washes out after 3-4 washes, despite getting the permanent color mix
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Abby - While we're glad that you're enjoying your color results, we're sorry that it begins to fade within 3-4 washes. We have forwarded your comments along to your colorist who will review them and adjust your next color order for longer-lasting results. We look forward to hearing your feedback on this adjusted shade soon.
PUBLICADO POR:
Tricia R.
agosto 22, 2016
Not lasting as long
PUBLICADO POR:
Tricia R.
agosto 22, 2016
Seems like my gray hair is showing through faster this time. Ugh
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Tricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Michelle I.
agosto 22, 2016
Gray coverage only lasted a couple weeks
PUBLICADO POR:
Michelle I.
agosto 22, 2016
I loved the overall color when it was done. Unfortunately, the gray came back in only a couple weeks.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Michelle - While we're glad that you enjoyed the results of your custom color, we apologize that it did not offer the coverage you expected. We'd love to send you a new formulation adjusted for longer lasting coverage, so we've added a non-expiring credit to your account. We've reached out to you to discuss how to redeem this credit and hope to hear from you soon.
PUBLICADO POR:
Florence B.
agosto 22, 2016
Color did not last . Was not happy with last order
PUBLICADO POR:
Florence B.
agosto 22, 2016
Was not to my expectation and color did not last
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Florence - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jillian M.
agosto 22, 2016
No color change
PUBLICADO POR:
Jillian M.
agosto 22, 2016
I was hoping for a more redish color there isn't even any red tones in my hair. It looks like it always has. Very disappointed. I am going back to my Garnier at least with them you can see a color difference.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Jillian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tracy W.
agosto 22, 2016
color issues
PUBLICADO POR:
Tracy W.
agosto 22, 2016
Sorry to say I was not at all satisfied with your product. I specifically said I did not want my hair to look red or have red tones and it does. The coverage of grays was poor. I did like the smell and it was not harsh on my hair but the color was horrible.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tracy - We apologize that your hair color turned out brassier than you expected and did not provide the gray coverage you were looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Caren S.
agosto 22, 2016
If you want orange hair try this product.
PUBLICADO POR:
Caren S.
agosto 22, 2016
I have followed instructions to the T-and yet my hair gets brighter orange each time I use one of your colors. Not for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Caren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Farah R.
agosto 22, 2016
Everything looks great but just doesn't cover my greys
PUBLICADO POR:
Farah R.
agosto 22, 2016
Everything in package was of good standards but unfortunately it didn't cover my grey hair like it says it should after I washed my hair a few days after dying it I could see it had worn off sadly i will not be purchasing again 😞
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Farah - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lisa M.
agosto 22, 2016
The colour is nice but my scalp does not like.
PUBLICADO POR:
Lisa M.
agosto 22, 2016
The colour system is easy to use and the resulting colour turned out quite nice but the formula has caused my scalp to break out and itch! I do not think I will be ordering this product again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Lisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jeanine B.
agosto 22, 2016
Didn't work for me
PUBLICADO POR:
Jeanine B.
agosto 22, 2016
Very sensitive to dyes, perfumes cosmetics. Thought I would give it a try, did a test spot and broke out in hives. Have had this problem with a lot of different hair dyes. Thankfully I did a sensitivity test instead of just putting it on.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Jeanine - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Claudina C.
agosto 22, 2016
HATE IT - Much, much darker and non-dimensional - can't find how to cancel
PUBLICADO POR:
Claudina C.
agosto 22, 2016
I hate it. I did the application over the weekend, and I hate it, it's MUCH darker then exected. I even called right after placing the order to speak with a colorist. I specifically shared the conern over a darker shade and she insisted the colors were a good match to my pic. Please emails me instructions on how to cancel or better cancel my account and email me a confirmation.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Claudina - We truly value your experience as a client, and we apologize that your results came out darker than you expected. We see that you reached out to us and we will be sending you a free reformulation once you upload accurate photos of your color. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Constance A.
agosto 21, 2016
Color change
PUBLICADO POR:
Constance A.
agosto 21, 2016
I was a redhead when I started this program two years ago. I am now a brunette. I kept asking for a tad more red to keep me where I wanted to be but it is either this level or that level. So when you say custom....not so. Wish for my red back.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Constance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
judy S.
agosto 21, 2016
coverage
PUBLICADO POR:
judy S.
agosto 21, 2016
The coverage wasn't uniform. This is the first time that I have had a problem.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Judy - We're sorry that the color results of your recent order came out uneven. We see your colorist sent you a complimentary replacement order for more even results, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to hear more of your feedback soon.
PUBLICADO POR:
Betty M.
agosto 21, 2016
Wrong color
PUBLICADO POR:
Betty M.
agosto 21, 2016
The hair coloring I got was not what I expected. I said, "No red". That's exactly what I got. It's almost gone from my hair, but the only way to get it completely out is to cut my hair. That is not an option.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Betty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Micki H.
agosto 21, 2016
CUSTOMER INSTRUCTIONS AND SUPPORT FAILINGS
PUBLICADO POR:
Micki H.
agosto 21, 2016
I just received my first order and wanted to color my hair, but there are no instructions in my shipment at all. I have no idea how long to leave the color on. Then, when I went to call for support, I discovered their customer service is closed on the weekends and there is not even a live chat. Then, the website was down and I could not log onto my account for hours. I will see if I like the product itself. If not, there will be another review and I will cancel my subscription before I waste any more money.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Micki - We hope you accept our apologies that you were unable to locate your instructions and that you were disappointed with support availability. We see that you were able to contact your colorist, who personally reached out to you and was able to assist you. We truly value your happiness as a client, and hope we have demonstrated our commitment to delivering the best experience possible for you.
PUBLICADO POR:
Becca E.
agosto 20, 2016
disapointing
PUBLICADO POR:
Becca E.
agosto 20, 2016
I ordered a new colour to have a change which I sometimes do with shop bought dye and have never had an issue with colour. However, eSalon dye did not give same satisfaction. My roots didnt change colour and the ends weren't even close to the colour requested. The dye left my hair like straw, I had to wash and condition twice with my own products after. After 3 normal washes the dye was still coming out onto my towels. I also ordered a shampoo and conditioner. The shampoo doesn't lather unless you use loads of it and also leaves hair feeling like straw. The conditioner is ok but nothing to shout about. I won't be reordering which is a shame cause I really wanted to love it. Back to off shelf products for me!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Becca - We’re sorry to hear that you were unhappy with the results of your custom color. We would love to talk to you about a complimentary reformulation. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Carol K.
agosto 20, 2016
Darker and darker
PUBLICADO POR:
Carol K.
agosto 20, 2016
My haircolor has gotten overall darker with each use. I will not be using this next shipment and would like to cancel.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Carol - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Joan S.
agosto 20, 2016
Not what I ordered
PUBLICADO POR:
Joan S.
agosto 20, 2016
I have been using eSalon color for a while and have been relatively satisfied. However, my last order was not what I wanted. I asked for the color to be changed from strawberry blonde (always a tad darker than what I consider blonde). I asked for a caramel blonde, but what I got is brown with reddish tones. Not happy. :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Joan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account. We see that we have received your feedback and one of our colorists has been working with you to create your perfect match, per our Satisfaction Guarantee. Again, we apologize that you were unsatisfied with your experience
PUBLICADO POR:
Karen C.
agosto 19, 2016
Not for me
PUBLICADO POR:
Karen C.
agosto 19, 2016
My best friend loves your product which is why I tried it. I found my color was very dull and too dark. I felt the chemicals were harsh on my hair. I will be going back to my old product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Patsy L.
agosto 19, 2016
Made my hair frizzy
PUBLICADO POR:
Patsy L.
agosto 19, 2016
Sorry but this product left my hair frizzy & dry. I've been coloring my hair for years & never had this problem. Not enough conditioner to use a few times. So I was not satisfied at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Patsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carole C.
agosto 19, 2016
Product gave me a rash
PUBLICADO POR:
Carole C.
agosto 19, 2016
I have a number of allergies and this product gave me a rash. My scalp was itchy for over a week after application. Other than that, it's a nice service. But I can't use it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Carole - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
julie K.
agosto 19, 2016
color
PUBLICADO POR:
julie K.
agosto 19, 2016
Color way too light. Didn't last. Returned subsequent bottles for refund. Keep getting them in mail.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Julie - You'll be happy to know that we can adjust to go deeper with your color for future shipments should you decide to reorder with us. We ar happy to see that your most recent order was refunded upon arrival back to us. We look forward to delighting you in the future should you decide to continue with eSalon.
PUBLICADO POR:
Ebtisam A.
agosto 18, 2016
My color
PUBLICADO POR:
Ebtisam A.
agosto 18, 2016
Hi. The color is still too dark when compared to my original hair color as I don't color my hair endings.
So is it possible to give me a lighter color than the last one you sent me. I want it to still be brown, perhaps the lightest degree of the dark brown?
Thank you
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Ebtisam - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Donna D.
agosto 18, 2016
color is too light in the front
PUBLICADO POR:
Donna D.
agosto 18, 2016
I think I need a slightly darker shade next time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Donna - Thank you for your feedback. We apologize that your color was unsatisfactory. Upon reviewing your profile, I can see that we reformulated until you found the perfect shade! Please let us know if there is anything else we could do to improve.
PUBLICADO POR:
Meleny G.
agosto 18, 2016
Not satisfied
PUBLICADO POR:
Meleny G.
agosto 18, 2016
Hair turn completely black
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Meleny - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Janell B.
agosto 18, 2016
Packaging sucks, not what it used to be.
PUBLICADO POR:
Janell B.
agosto 18, 2016
Product was thrown into generic brown box that was too big resulting in product being loose in box. Handwritten address label that made me think someone else got my package, opened it and reboxed it to send to me. I loved the product in the past, wanted to try it again but am rethinking my choice.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Janell - We truly apologize that your order arrived in a generic, unmarked box. To ensure this doesn't happen again to you, or any of our clients, we've reached out to you to discuss your experience. We look forward to speaking with you and hope to resolve this soon.
PUBLICADO POR:
Maria T.
agosto 18, 2016
Matched color way off
PUBLICADO POR:
Maria T.
agosto 18, 2016
I am canceling my plan because the custom hair color received was no way near the actual color specified. The end result was way darker than expected and than the existing color I had.
I much rather buy over the counter hair color, since the color described on the box is more actual to hair result.
I am trying to cancel my plan, but this site does not make it straight forward to cancel subscription.
I will be calling customer service tomorrow to see if I can cancel subscription. I just hope they do not make me wait a long time on the phone for someone to help me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Maria - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Maria B.
agosto 17, 2016
don't judge by my stars! This product is great!
PUBLICADO POR:
Maria B.
agosto 17, 2016
I only choose 3 stars because I can't get my color right...not the stylists fault at all!!! The color is great just not what I am looking for currently. Product is awesome and I would recommend to anyone.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Maria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Suzy M.
agosto 17, 2016
Was OK
PUBLICADO POR:
Suzy M.
agosto 17, 2016
Color was pretty close to the picture I sent in. The color was nice at first, it just didnt last very long. I had to re-color my hair sooner than usual because the color faded within a couple weeks.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Suzy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Laura J.
agosto 17, 2016
color not covering all gray
PUBLICADO POR:
Laura J.
agosto 17, 2016
I love the actual color. It is perfect, however after a week of coloring it is not covering the gray. I have even left the color on a bit longer but still not covering the gray roots.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Laura- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Judy F.
agosto 17, 2016
A little disappointed.
PUBLICADO POR:
Judy F.
agosto 17, 2016
On my third week I noticed that my roots were turning gray. It was my understanding that it would last longer than store brands. It was a little better but was disappointed. I know my roots are stubborn, but I have to say I was sorry it really lasted only as long as it did.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Judy - We're truly sorry that our color did not provide the gray coverage you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
PUBLICADO POR:
Michelle B.
agosto 17, 2016
We're is the dark blond, it's dark red
PUBLICADO POR:
Michelle B.
agosto 17, 2016
I tried esalon to cut cost. I think it's great but it's not for me. I wanted dark blond with no red. I got dark red. I have to say it disappointed me. I had high hopes but the red is too much so I'm scheduled to get it done professionally. The product also dried my hair out and I haven't had dry hair this bad in the past. The packets of shampoo and conditioner is for short hair. Not enough for longer hair. It's a great concept for some but as I was told.. texture of hair, previous colors, certain meds, and etc can affect the color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Michelle - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Joanne A.
agosto 17, 2016
Hair color
PUBLICADO POR:
Joanne A.
agosto 17, 2016
A bit too gold and not as much coverage as I had hoped.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Joanne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Elena S.
agosto 17, 2016
Sadly disappointed
PUBLICADO POR:
Elena S.
agosto 17, 2016
The packaging of this system is beautiful. Such attention to detail, love how they labeled everything with my name and supply great instructions. Unfortunately, I did not have good results. There were 2 colors in my set, one for the roots and one for the ends with individual instructions on how/when to apply each. First, I now have a very clear "line" across my hair where the two colors were applied. It did not cover my existing highlights very well which is what I ordered the system to do. Second, the color is very flat, very dull. And finally, worst of all, my previously soft hair is now rough and looks and feels like straw. I now have to put finishing oil on it to make it feel smooth and keep it from kinking. I tried conditioning it. The color boosting conditioner I also bought stains your hands and ears, leaves dark "tracks" down your neck where it runs down and stains the grout in the shower. I am so disappointed in my color results and in the condition of my hair after using this system. But that's the risk of going through an online source.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Elena - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mandy D.
agosto 17, 2016
Not blonde enough
PUBLICADO POR:
Mandy D.
agosto 17, 2016
This color was actually darker than my natural hair color. I have color-treated blonde hair and the roots were starting to grow out. It needed to be a shade or two lighter. I still love esalon though! This is the first color I haven't been thrilled with.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Mandy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Paulette B.
agosto 17, 2016
Allergic
PUBLICADO POR:
Paulette B.
agosto 17, 2016
I'm very allergic to this. Please stop deliveries
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Paulette - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Michelle L.
agosto 17, 2016
Roots too light.
PUBLICADO POR:
Michelle L.
agosto 17, 2016
My roots came out too light compared to the rest of my hair. You could see the where the roots met up with previous colored hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michelle - We’re sorry that your roots came out too light. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Marianne B.
agosto 17, 2016
grey coverage
PUBLICADO POR:
Marianne B.
agosto 17, 2016
I loved the color but it did not cover my grey roots.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Marianne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Melinda M.
agosto 17, 2016
Color too dark
PUBLICADO POR:
Melinda M.
agosto 17, 2016
Though the color is too dark my hair is shiny and feels wonderful. I'm not going to continue due to I would feel better picking out my own color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Melinda - Thank you for taking the time to give us some feedback. We apologize your color was darker than you were expecting. We're going to reach out to you regarding a complimentary reformulation with your stylist to see if we can fix the experience for you.
PUBLICADO POR:
Regina F
agosto 17, 2016
hair felt soft after shampooing & conditioning
PUBLICADO POR:
Regina F
agosto 17, 2016
shipping was fast came in couple days color was lighter then I wanted but ok don't know if I'll will try it again the price goes up for the next shipment
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Regina - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Yvette T.
agosto 17, 2016
Custom Hair Color
PUBLICADO POR:
Yvette T.
agosto 17, 2016
I was not at all happy with my hair after dying it. I had NEVER dyed it in my 46 years of life. It dried out my hair really bad and made it feel like a wig texture! I was not impressed with the color either. I had to cut 5 inches off my long hair. I will not even use the 2nd bottle. I feel like it was a waste but a good learning experience that if I ever chose to dye my hair again to go get it done by a professional!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Yvette - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, you can feel free to contact one of our colorists for a complimentary reformulation, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Cyndy H.
agosto 17, 2016
Not happy!
PUBLICADO POR:
Cyndy H.
agosto 17, 2016
Tried this color and was not pleased. The smell of ammonia is overwhelming and it was almost impossible to get all of the color rinsed out. The shampoo with the kit did not work and it has taken two more shampoos to get it mostly out. I don't feel I got good coverage on my very stubborn gray either. Definitely not worth the monthly cost after the initial offer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Cyndy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Ken S.
agosto 17, 2016
is red the new brown?
PUBLICADO POR:
Ken S.
agosto 17, 2016
Idont want red hair. why do you make my hair so red and brassy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Ken - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Gayle S.
agosto 17, 2016
This is not for me...l
PUBLICADO POR:
Gayle S.
agosto 17, 2016
Hi Everyone, This color was definitely not for me!!
I love red, gold mixed with light brown but this turned out way too dark. Not sure why?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Gayle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we see one of our colorists has reached out to you and reformulated your color. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Yvette N.
agosto 16, 2016
Hair color formula change
PUBLICADO POR:
Yvette N.
agosto 16, 2016
I have been using the same color for a while and thought for the summer I would change my color just a bit to a lighter tone; however when I tried the new formula it didn't seem any different and my hair actually looked darker than what I wanted. I followed the instructions to a T and even used a timer as I always do. My hair still came out nice but not the color I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Yvette - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ruby M.
agosto 16, 2016
Nope
PUBLICADO POR:
Ruby M.
agosto 16, 2016
I didn't like anything about this service. That's not entirely true, in the end, my hair was very shiny and manageable. However, the customer service was not great, they charged my credit card and did not ship my color for almost two weeks. They did e-mail me questions, which was fine, but when you answer a question, you get an automated response to continue your answer. They did not ship my product until I complained.
Once I received the product, I was very excited, but that did not last long. The ammonia in this is so strong. It burned my eyes, nose, and throat. It also burned my scalp, much more than any product I have ever used. I purposefully waited till I had not washed my hair for 3-4 days before applying, just to prevent this, however that did not help. Also, you should have a friend help you. applying one product to your roots, and a different product to your mid-length to ends, is a much more labor intensive and awkward experience than you would expect it to be.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Ruby - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Color. We're always looking to improve our service and products, and truly value everything our clients say. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Tina N.
agosto 16, 2016
Too red
PUBLICADO POR:
Tina N.
agosto 16, 2016
Nice package, good directions, but never could get my color right. Always with a red undertone
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Tina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
