I was so excited to try salon quality products at home but my color is redder than before I colored it. My stylist created light ash brown for me. I would have thought that would work but I am disappointed.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Megan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jackie S.
diciembre 17, 2016
Not what I expected
PUBLICADO POR:
Jackie S.
diciembre 17, 2016
I was not pleased with my last color. I had hot pink patches. Mainly on the ends where my hair was lighter. I didn't like this color. Usually I had been satisfied with this color system. The roots were OK, but overall disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jackie- Thank you for sharing your feedback with us. We sincerely apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding this matter and want to make sure we get your color just right. Again, we are sorry that your color did not provide the results you were looking for.
PUBLICADO POR:
Paula M.
diciembre 16, 2016
Disappointed 😞
PUBLICADO POR:
Paula M.
diciembre 16, 2016
My Hair color was great the day of and day after coloring.Exactly what I wanted. I recieved so many great compliments on my color. After the first washing half the color came out, my hair color looked faded and dull. I used color safe shampoo and waited 2 days before washing. I'm very disappointed that the color did not last longer. Don't think I'll be ordering again.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Paula -
We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Michelle K.
diciembre 16, 2016
Grays
PUBLICADO POR:
Michelle K.
diciembre 16, 2016
Color okay. But doesn't cover my gray for but a few days.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Michelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Stacey B.
diciembre 15, 2016
Not the right color
PUBLICADO POR:
Stacey B.
diciembre 15, 2016
I sent in a request to lighten the color. They still sent darkest brown after I repeatedly requested dark drown, not darkest!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Stacey - We apologize that your color turned out differently than you expected. It looks like your colorist has reviewed your comments and is waiting on a response on how you would like to proceed with your next order. We look forward to hearing from you soon!
PUBLICADO POR:
Linnette W.
diciembre 14, 2016
Not the same as I've been getting previously.
PUBLICADO POR:
Linnette W.
diciembre 14, 2016
This order turned my roots brassy and didn't match the rest of my hair. I haven't changed it and have been happy with the results on previous orders but this one either wasn't meant for me or I got a batch that was bad. There were some areas that didn't take the colour at all. The gray went a bit whiter which I don't mind but everything else was reddish and not at all the colour I've received in my other orders. I've also turned off the automatic delivery several times and I still keep getting auto delivery.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Linnette -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Adrian-Lee S.
diciembre 14, 2016
TOO DARK
PUBLICADO POR:
Adrian-Lee S.
diciembre 14, 2016
I wanted a reddish blond. This is too dark and I have a second package of the same color.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Adrian-Lee - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Melissa Z.
diciembre 14, 2016
Color did not stay
PUBLICADO POR:
Melissa Z.
diciembre 14, 2016
I found the color did not stay. It washed right out especially where my gray is and faded terribly.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heather C.
diciembre 14, 2016
Didn't cover, stained skin
PUBLICADO POR:
Heather C.
diciembre 14, 2016
I can't use this color anymore as it didn't cover my gray, it stained my skin and was not the right shade at all.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Heather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jeanie W.
diciembre 14, 2016
Color Needs Adjustment
PUBLICADO POR:
Jeanie W.
diciembre 14, 2016
The darkness is good but still too much red tone and not enough lasting gray coverage
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jeanie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lorna O.
diciembre 13, 2016
Worse yet
PUBLICADO POR:
Lorna O.
diciembre 13, 2016
Still lifeless color cancelled they are still sending and ROBBING ME
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Lorna -
We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
hairlovers
diciembre 13, 2016
It didn't changed my hair at all..
PUBLICADO POR:
hairlovers
diciembre 13, 2016
first i was afraid of getting to light, but i tested it, and it looked the same as before.... I don't know if i did something wrong with giving my information, but it didn't worked.... i'm said
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Hairlovers - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sara S.
diciembre 13, 2016
First time I've used it
PUBLICADO POR:
Sara S.
diciembre 13, 2016
Not what I expected, much darker & more red than copper.
Easy to use though & hair feels & looks in great condition.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Sara -
We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
amanda B.
diciembre 13, 2016
Pretty color...but
PUBLICADO POR:
amanda B.
diciembre 13, 2016
I love the color my hair turned out, however, the actual dye was almost impossible to get completely out of my hair. I thought I just wasn't thorough enough the first time, so I reluctantly tried the dye again the next month, and same issue. I wanted to love this, but I won't use it again.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Amanda -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Theresa D.
diciembre 13, 2016
Spotty coverage for gray hair?
PUBLICADO POR:
Theresa D.
diciembre 13, 2016
I've been coloring my gray hair myself for more than 20 years. This was my third hair color shipment from eSalon. I was very pleased with my first two shipments. However, this last one did not last on my gray hair. I did complain to customer service, only to be told to start at my grayest areas first and that my next shipment's color time would be longer. Funny, how I didn't need to do anything different with my first two hair color treatments. No apologies offered. Of course, it must be MY fault, and not the product.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Theresa -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jessica G.
diciembre 13, 2016
Too dark for me
PUBLICADO POR:
Jessica G.
diciembre 13, 2016
I like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Jan W.
diciembre 13, 2016
Cover Gray
PUBLICADO POR:
Jan W.
diciembre 13, 2016
This batch did not cover gray well - seemed different from orders before. I am not happy with the coverage.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Debby S.
diciembre 13, 2016
It's not Red!
PUBLICADO POR:
Debby S.
diciembre 13, 2016
It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors?
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Debby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Violeta Q.
diciembre 13, 2016
not right color
PUBLICADO POR:
Violeta Q.
diciembre 13, 2016
It wasn't the color that I asked, I wanted brown and now is black, I like that my hair is healthy but not the right color
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Violeta - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Tonya C.
diciembre 12, 2016
My hair feels awful now
PUBLICADO POR:
Tonya C.
diciembre 12, 2016
I loved the box and the directions and everything made out to me. The colorist was very helpful in helping with my color and did a great job on the color. The color is great and I love it. My hair though feels awful! It is greasy and frizzy and just feels coarse when it is usually soft and silky. I won't be using again no matter how much the color is pretty.
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Tonya - We’re sorry that you were unsatisfied with the texture of your hair after using your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Doreen R.
diciembre 12, 2016
Awful stuff
PUBLICADO POR:
Doreen R.
diciembre 12, 2016
Made my hair dry & course. NOT FOR ME!!!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Doreen - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rachel F.
diciembre 12, 2016
Bad batch
PUBLICADO POR:
Rachel F.
diciembre 12, 2016
The last batch I received was a bad batch it lasted for about a week and then all the gray came back
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Rachel - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Sally L.
diciembre 12, 2016
The length of time the colour lasts
PUBLICADO POR:
Sally L.
diciembre 12, 2016
I have used your products for a fair length of time now. In previous orders I have ordered a dark brown, and have been more than happy with the product. I have recently changed to a red. This colour doesn't seem to last as long ..or be as steadfast. Is this normal ?
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Sally - We’re sorry that your red hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Janet
diciembre 12, 2016
Gets the job done
PUBLICADO POR:
Janet
diciembre 12, 2016
The product had too much ammonia. My scalp was uncomfortable for a couple of days afterwards. The color was not bad and it did the job of coloring the grays. I would ask the stylist to lesson the ammonia next time.
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Janet - We’re truly sorry to hear that you experienced discomfort on your scalp that could have been caused by the ammonia in our hair color. We've reached out to you via email to discuss your personal formula and possible solutions to this situation.
PUBLICADO POR:
Susan L C.
diciembre 11, 2016
Dried out my hair, didn't cover grey, color washed out
PUBLICADO POR:
Susan L C.
diciembre 11, 2016
I didn't like this, it totally dried my hair out, didn't cover my grey, and color washed out in less than two weeks, had to go get it cut very short.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Susun - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit.
PUBLICADO POR:
Anne S.
diciembre 11, 2016
I Hate the color
PUBLICADO POR:
Anne S.
diciembre 11, 2016
Don't bother writing a detailed explanation of your hair color needs and wants. They don't read them. I explained that my hair color was not represented in the first step. I'm a true Strawberry Blonde. My hair looks hideous! It's light brown! No where near the deeper Strawberry Blonde that I wanted! I'm so ashamed to look like this. I seriously hate this color!! I'm very upset!!!
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Anne -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Debbie K.
diciembre 11, 2016
Not happy with the outcome
PUBLICADO POR:
Debbie K.
diciembre 11, 2016
Did not like the product. After applying and rinsing , my hair is greasy and sticky and heavy and nasty. I have washed twice and cannot get it out of my hair. Any help on fixing this would be greally appreciated as I have to go to work tomorrow.. Unfortunately, I will not purchase this product again.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Debbie -
We’re sorry that your hair felt greasy, sticky, and heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Laura L.
diciembre 11, 2016
Not for me
PUBLICADO POR:
Laura L.
diciembre 11, 2016
After this last time using the hair dye my hair was left slimy. It was like I had applied a jar of vaseline to my hair. It took washing my hair 6 times to get most of it out. This happened to me the time before with the semi permanent as well just not as bad. After washing my hair with the shampoo and conditioner that came with my order I had to go back and rewash my hair 5 times with my own expensive shampoo. I thought they slimy dye would never wash out.
I changed my order from semi permanent to permanent because the blue black dye would not last no longer then 2 washes before my hair looked brown again. Now I find that after using the permanent blue black it lasted the same, 2 washes. My hair is back to brown. UGH!!!
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Laura -
We’re sorry that your hair felt slimy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
donna G.
diciembre 10, 2016
Not Happy
PUBLICADO POR:
donna G.
diciembre 10, 2016
I was not happy with my last color and the 100% guarantee is that they will tell you that they sent the correct color according to what they think was right. I replied back and felt that they told me I was wrong. OK, maybe I did not describe the color I wanted correctly, but why do I provide you with a phone #. If there was a question about the color a phone call from my "personal" colorist would have been nice. You are no longer the only online color people!!!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulations per your requests. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ranie F.
diciembre 10, 2016
Still crying
PUBLICADO POR:
Ranie F.
diciembre 10, 2016
Worst hair coloring experience I have ever had. Not at all satisfied. I'm so depressed. They never refunded no money. Never offered a toner.
They are good listeners. But not good to help you once your hair is destroyed.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Ranie -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Marie S.
diciembre 10, 2016
Bad custom color
PUBLICADO POR:
Marie S.
diciembre 10, 2016
I chose a medium brown and submitted two pictures in two different lights and a profile. The custom color they told me would be more flattering was a light brown. I took their professional advise, I used and processed for the full time - very meticulous about my hair coloring process. The color they advised was not right for me. I have a stripe at my hairline for the holidays. Not happy. Going back to Madison Reed.
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Marie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Demi O.
diciembre 10, 2016
Ok hair color
PUBLICADO POR:
Demi O.
diciembre 10, 2016
The hair color doesn't stay on very long and the gray hair doesn't take it well.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Demi -
We’re sorry to hear that your hair color did not stick to your grays well. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Amelia H.
diciembre 10, 2016
Didn't Really Color my Hair?
PUBLICADO POR:
Amelia H.
diciembre 10, 2016
So I thought this was going to be like a violet color and it just darkened my hair a bit. Really disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amelia, - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Sheila M.
diciembre 10, 2016
Concerned
PUBLICADO POR:
Sheila M.
diciembre 10, 2016
This was the first hair color that made my naturally curly hair super frizzy & unmaneable. Maybe, you can explain to me why this happened.? Also, my hair is starting to become brassy again. Let me know what your thoughts are on why this is happening? Thank you ~ Sheila
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Sheila - We apologize that your hair color turned out frizzy and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary Shining Armor, which will help provide your desired results. We would also love to reformulate your hair color and reduce any brassiness. We have reached out to you via email regarding your next color formulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Leanne R.
diciembre 10, 2016
Wrong base hair color
PUBLICADO POR:
Leanne R.
diciembre 10, 2016
Unfortunately, you are still using a blonde base for the color. I would prefer a brunette base - maybe start with a light brunette just to see but the blonde is still showing up too light for my taste and the color doesn't seem to have enough oomph to it.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Leanne -
We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heather A.
diciembre 9, 2016
Not HAPPY!
PUBLICADO POR:
Heather A.
diciembre 9, 2016
My last color turned my hair reddish and I have BROWN hair. Now I cant get the red color out. I am so upset and will never order this again. I went to a salon and told them what colors "My Colorist" mixed and they said it was wrong. I have dark brown hair and they put ash, brown and mahogany in my color and it put a 2" red stripe on the top where I would cover my roots. I had to wear this for 4 weeks till I could afford to go get it fixed.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Heather -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Lisa M.
diciembre 9, 2016
1st time great, 2nd not so much.
PUBLICADO POR:
Lisa M.
diciembre 9, 2016
When I received my first hair dye kit, I couldn't wait to use it! The results were great, lasted long and I got many compliments. The 2nd time was not as successful; my color lasted less than 6 every other day washings, didn't notice much color change to begin with. I really loved this on my 1st use but was disappointed with the 2nd.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Janet L.
diciembre 9, 2016
Hair color
PUBLICADO POR:
Janet L.
diciembre 9, 2016
Coverage is great, but still coming out with too much red highlights.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Martha B.
diciembre 9, 2016
Could have been better.
PUBLICADO POR:
Martha B.
diciembre 9, 2016
I was not impressed with my most recent order. I was only looking to go a little bit lighter and received only the root touch-up so I went to a salon and asked if this was customary and they said no. They did advise me as to how I should apply it and I utilized what was sent to the best of my ability. I don't think I will be ordering from eSalon any longer. Thanx.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Martha - We apologize for any confusion with your recent hair color order. One of the benefits of eSalon is that your hair color is personally tailored, your personal colorist adjusted your formulation and instructions based on the comments you had made. We will be reaching out shortly to see how we can best assist you. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Omayra M.
diciembre 9, 2016
Poor coverage, wrong color
PUBLICADO POR:
Omayra M.
diciembre 9, 2016
After 3 tries I decided to cancel because it has never truly been the color I wanted, the color fades fast, and it's too expensive for being a poor quality.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Omayra -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Mary D.
diciembre 8, 2016
If you're blonde do not use this product
PUBLICADO POR:
Mary D.
diciembre 8, 2016
My roots turned orange and my current color turned grayish blue. They told me they can't go lighter than the orange they sent me. Now I know why there aren't any reviews available for blonde customers.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Mary - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory.
PUBLICADO POR:
Jillian W.
diciembre 8, 2016
Bad fade
PUBLICADO POR:
Jillian W.
diciembre 8, 2016
Not worth the money!
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Jillian -
We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Leslie S.
diciembre 8, 2016
HATED my past two orders had to go to a professional to repair the damage
PUBLICADO POR:
Leslie S.
diciembre 8, 2016
My past two order were terrible. TOO much RED. I hated both of them.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Leslie - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Lynn B.
diciembre 7, 2016
Worst hair color I have ever used.
PUBLICADO POR:
Lynn B.
diciembre 7, 2016
Fumes burned my eyes. Formula burned my scalp and it is now peeling. Hair feels dry and some of it fell out. Darker than expected for light brown. Will never purchase again.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Lynn -
We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Diane H.
diciembre 7, 2016
Fading gray coverage at temples.
PUBLICADO POR:
Diane H.
diciembre 7, 2016
Color looked great then faded at the temples, gray and resistant.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Diane -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Donna H.
diciembre 7, 2016
Color treatment
PUBLICADO POR:
Donna H.
diciembre 7, 2016
It could be a shade lighter
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Donna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Jessica F.
diciembre 7, 2016
Not the exact colour I wanted
PUBLICADO POR:
Jessica F.
diciembre 7, 2016
Followed the exact instructions which was easy. My hair has never been died before and it now feels in a nice condition but the colour went darker rather than lighter which wasn't what I asked for.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jessica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Elda T.
diciembre 6, 2016
No for me....
PUBLICADO POR:
Elda T.
diciembre 6, 2016
I did not like the colour, I am blond and this made my hair brown-orange, was not satisfied....
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Elda -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Lindalu T.
diciembre 6, 2016
I didn't get what I ordered
PUBLICADO POR:
Lindalu T.
diciembre 6, 2016
Months ago I mentioned a light blonde (strawberry) but when I submitted my order in Nov I asked for a bit darker blonde and included a photo. I'm scared to even try this light strawberry for fear my processed hair will turn pink! What do I do?
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lindalu - We can certainly understand any hesitation, but rest assured your colorist prepared you a slightly darker color based on your photo and comments. If you'd like to see what the color looks like before deciding whether or to to apply, we recommend performing a Strand Test, the instructions for which are included in your Perfect Match Kit. If you are unhappy with the results of your application or Strand Test, we would be happy to send you a free adjusted color!
PUBLICADO POR:
Susan F.
diciembre 6, 2016
Disappointment
PUBLICADO POR:
Susan F.
diciembre 6, 2016
I get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump!
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Susan -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Francheska L.
diciembre 6, 2016
Custom Hair Color
PUBLICADO POR:
Francheska L.
diciembre 6, 2016
The kit was great,easy to use; color was good. The only reason, I give three stars, is the color washed away after 5th hair wash from roots area. So, my roots are grey again after a week of application. If any changes can be done to my formula to keep roots colored longer, I will order product again.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Francheska -
We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Bonnie D.
diciembre 5, 2016
I was hoping to like this company
PUBLICADO POR:
Bonnie D.
diciembre 5, 2016
I was hoping to like this company. This was my first time trying it. The hair dye not only left my hair dry and brittle, it left my hair two toned and uneven. I have dyed my own hair for many, many years and never had a bad result. I will not be purchasing any more dye from eSalon. I was also scared to dye my hair again due to how dried out and brittle it left my hair. So that being said, I had two toned, uneven, dry hair for 6 weeks. I normally don't leave negative reviews on things, but women's hair is important, so I felt my experience was ok to pass on.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Bonnie -
We’re sorry that your hair color came out uneven. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Mary Beth F.
diciembre 5, 2016
Color Off
PUBLICADO POR:
Mary Beth F.
diciembre 5, 2016
Color was too brown and not enough red
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mary Beth- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Grace P.
diciembre 5, 2016
Nice color
PUBLICADO POR:
Grace P.
diciembre 5, 2016
The color was pretty but it didn't cover the gray in my temples.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Grace - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Iona V.
diciembre 5, 2016
for my dry hair
PUBLICADO POR:
Iona V.
diciembre 5, 2016
tended to make hair even dryer, but did give it more body. Not to sure about it. Don't think I would use it again. Colour darker than I expected even when I asked for a lighter shade
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Iona - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Gill S.
diciembre 5, 2016
Over process didn't cover all grey
PUBLICADO POR:
Gill S.
diciembre 5, 2016
Very dry still have grey showing dye changed colour too quickit went dark in colour
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Gill - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and did not cover the grays, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Stacy T.
diciembre 4, 2016
Doesn't color grey
PUBLICADO POR:
Stacy T.
diciembre 4, 2016
I liked the color as far as shade. It faded quickly and my greys started showing much sooner than I would of expected. Canceling my subscription.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Abigail P.
diciembre 3, 2016
Didn't do anything
PUBLICADO POR:
Abigail P.
diciembre 3, 2016
I followed the instructions to the letter and it didn't really do anything. My hair is maybe a darker blonde, but there was zero red left in my hair. Normally my hair soaks up red color like a blanket so it's rather weird.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Abigail - We’re sorry that your first order did not deliver the difference you expected. We see that your colorist reviewed your comments and sent you a free reformulated color to deliver results better suited to your desired color. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
Roxie N.
diciembre 3, 2016
Hair dye
PUBLICADO POR:
Roxie N.
diciembre 3, 2016
This product worked really well at first but the last one I got is not keeping the gray covered as well. Any suggetions?
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Roxie -We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We always suggest starting with the hard to cover areas first so they get the longest processing time. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Mariel V.
diciembre 2, 2016
Did not match color I requested.
PUBLICADO POR:
Mariel V.
diciembre 2, 2016
Awesome service. However was not pleased with final color. I submitted several pictures of the color of wanted but never came out lighter, always darker. And also did not cover the grays completely. Would've paid a private salon service for the same amount I ended up paying here after all the tries. Cancelling it.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Mariel - We're sorry we weren't able to formulate a color to your liking! Because your color came out darker than you wanted, we have issued a refund for the price of the color. We're sending you an email with more information and some helpful tips.
PUBLICADO POR:
SHEILA P.
diciembre 2, 2016
Still gray
PUBLICADO POR:
SHEILA P.
diciembre 2, 2016
This product after several tries for the last few months does not cover my gray hair at my roots around my face.
Color also washes out fast, even using their recomended shampoo and conditioner.
Not a good deal when you still have to go to store and buy other products to finish the job
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Sheila -
We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Susan G.
diciembre 1, 2016
The color isn't correct
PUBLICADO POR:
Susan G.
diciembre 1, 2016
Please cancel all future orders.
Thank you.
Susan G
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Susan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
vicki R.
diciembre 1, 2016
color
PUBLICADO POR:
vicki R.
diciembre 1, 2016
color came out red. not for me!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Vicki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kimberly H.
diciembre 1, 2016
color fades within two weeks
PUBLICADO POR:
Kimberly H.
diciembre 1, 2016
I was really excited about this prospect. However, the dye fades within two weeks, and all my grays are clearly visible again. I need a product with more longevity, especially for this cost.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kimberly - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Roberta C.
diciembre 1, 2016
Disappointing
PUBLICADO POR:
Roberta C.
diciembre 1, 2016
Although I followed the online instructions for what I wanted in hair color and included a photo of my current blonde hair AND followed hair coloring instructions to a "T" - my hair color was darker than it's ever been in my life. I asked for strawberry medium blonde and I now have mousy brown hair with a tinge of red at the roots if you look at it in the right light. I've shampooed it several times and after a week - it has not lightened much. VERY disappointed. I will be returning to my regular at-home coloring regime and will NOT be ordering any more products from eSalon.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Roberta - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kristen G.
diciembre 1, 2016
Left a thick grit on hair
PUBLICADO POR:
Kristen G.
diciembre 1, 2016
The color came out very very dark and orange at the root. That wasn't the worst. The color this time left a thick gritty feeling to my hair. I washed it 6 times and can't get it out. I will never use it again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kristen - We're sorry to hear you were unhappy with the results of your application. We see that you reached out to us and we issued a refund as you requested, per our Satisfaction Guarantee. Again, we apologize.
PUBLICADO POR:
Tammy P.
noviembre 30, 2016
Not the color i wanted
PUBLICADO POR:
Tammy P.
noviembre 30, 2016
Didn't give me the color i wanted. Came out more burgundy/purple.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Tammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Belinda S.
noviembre 30, 2016
Can't get what I want
PUBLICADO POR:
Belinda S.
noviembre 30, 2016
I would love to color match what I want but it's not happening. I will try a few more times. Because I would love the convenience. Right now it's not too convenient to get the wrong color over and over again
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Belinda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kimberly V.
noviembre 30, 2016
Totally disapointed - horrible experience and result
PUBLICADO POR:
Kimberly V.
noviembre 30, 2016
This was my second experience with eSalon products. I had great expectations the color would adhere to my hair and touch up the roots as promoted. After following the instructions specifically, I am completely disappointed in this product. No change to my roots and no advancement in the color.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kimberly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Pat H.
noviembre 30, 2016
New Color
PUBLICADO POR:
Pat H.
noviembre 30, 2016
I used the new color. The product is great But...I would like a much lighter color. More golden.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Pat - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kerrie M.
noviembre 28, 2016
Cancel account please
PUBLICADO POR:
Kerrie M.
noviembre 28, 2016
Not happy with product please cancel account
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kerrie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Doris C.
noviembre 28, 2016
NOT FOR ME!!
PUBLICADO POR:
Doris C.
noviembre 28, 2016
Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Doris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Dolores V.
noviembre 28, 2016
Hair was falling out
PUBLICADO POR:
Dolores V.
noviembre 28, 2016
Please cancel my order, must be to strong, my hair was falling out,
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Dolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Amanda G.
noviembre 27, 2016
Terrible colour
PUBLICADO POR:
Amanda G.
noviembre 27, 2016
I informed e-salon that my hair is medium brown and I ordered medium ash brown hair colour. When my product arrived it was light ash brown. I e-mailed them that they had sent me the wrong product and that I didn't want my hair to go lighter as it always goes orange. They asked mt to phone them. The girl that I spoke to, Danielle, said that because the product I had ordered had so much ash in it they'd sent me a light/medium brown. She said that the product couldn't make my hair any lighter because it doesn't contain bleach. She advised that I do a strand test first. I did a strand test first but I couldn't really tell so I decided to use the product. My hair came out lighter and orange just as I'd worried and I had to re-dye it immediately with my usual colour. Very disappointing
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Amanda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Molly P.
noviembre 27, 2016
Good color, bad residue.
PUBLICADO POR:
Molly P.
noviembre 27, 2016
My color turned out nice, it took me an hour to rinse and wash color out. Still after washing multiple times, I have this waxy residue. I will stick with store bought color.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Molly - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Sam F.
noviembre 27, 2016
Dark Blonde Golden Invisi-Copper 7.43
PUBLICADO POR:
Sam F.
noviembre 27, 2016
Needs more copper.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sam - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
SAMANTHA L.
noviembre 26, 2016
Not quite what I expected!
PUBLICADO POR:
SAMANTHA L.
noviembre 26, 2016
The colour was terrible and I had an allergic reaction to it. I can now not cancel my order as I have to telephone the company. Not a product or company I could recommend. I just want to cancel the order!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Samantha- Thank you for contacting us and sharing your feedback. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details.
PUBLICADO POR:
Tammie R.
noviembre 26, 2016
Did not match
PUBLICADO POR:
Tammie R.
noviembre 26, 2016
This last hair colour was a totally different match to the first one this ones more beige hasnt blended well at all now going to have to go get another colour to try fix it
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Tammie - We're sorry to hear the results of your last hair color order were different than you were expecting. We're reaching out to you to help you find a solution. Check your email for more information.
PUBLICADO POR:
Alane J.
noviembre 25, 2016
The worst hair color experience ever.
PUBLICADO POR:
Alane J.
noviembre 25, 2016
When I finished with my hair I was so upset. I asked for the red to come out' instead my hair is ALL RED. It is also so much darker than what my hair should be. I am going to tell everyone I know to never use this service.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Alane - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Vicky K.
noviembre 25, 2016
Cute idea but I don't like it
PUBLICADO POR:
Vicky K.
noviembre 25, 2016
The color wasn't a good match and I turned off auto shipping and they still sent me a shipment. That's not cool.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Vicky - We apologize for any confusion regarding our Hair Color Plan. According to our records, you cancelled the service after your second order had already been shipped and we were unable to cancel it at that time. We've contacted you via email with more information about returning your order for a refund.
PUBLICADO POR:
Deneen W.
noviembre 25, 2016
Too dark.
PUBLICADO POR:
Deneen W.
noviembre 25, 2016
Ended up too light on top and almost black at the ends
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Deneen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Michelle T.
noviembre 25, 2016
Didn't last
PUBLICADO POR:
Michelle T.
noviembre 25, 2016
It didn't last on my gray. It was coming out within 2 weeks.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
stacey S.
noviembre 25, 2016
Too red
PUBLICADO POR:
stacey S.
noviembre 25, 2016
I would still like less red
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Stacey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rachel S.
noviembre 24, 2016
Greatly disappointed.
PUBLICADO POR:
Rachel S.
noviembre 24, 2016
I originally ordered a lighter shade but customer service emailed me saying they thought it was too light and my hair wouldn't turn out right. So I worked with the gal over the phone and we picked a color closer to my natural dark blond. I very clearly told her my hair has red undertones if the color is warm it will turn brassy and that I needed an ash or cool tone dye. She assured me this color would work. No, no it did not. Now I have a copper toned dark blonde/light brown hair and I absolutely hate it!!! I won't be using eSalon ever again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Rachel- Thank you for sharing your feedback with us. We apologize that your hair color turned out differently than expected. We have gone ahead and reached out to you regarding our Satisfaction Guarantee to see how we can best assist you. Again, we are sorry that your hair color did not meet your expectations.
PUBLICADO POR:
Tammy L.
noviembre 24, 2016
HATED IT!!!!!
PUBLICADO POR:
Tammy L.
noviembre 24, 2016
I wanted blonde and was left with brown with red. Cost me $200 to get it back to a blonde close to where I started. Now I still look like a fake blonde instead of the natural blonde I used to using Loreal for $8 a month. Never again!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Tammy- Thank you for contacting us. We apologize that your hair color came out darker than expected. We have gone ahead and reached out to you per our Satisfaction Guarantee and issued a refund for your last order. Again, we are sorry that your color did not provide the expected results.
PUBLICADO POR:
vanessa H.
noviembre 24, 2016
Did not like
PUBLICADO POR:
vanessa H.
noviembre 24, 2016
I did not like your product. Color washed out too soon. I will not reorder.
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Vanessa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Norma I.
noviembre 24, 2016
Shampoo
PUBLICADO POR:
Norma I.
noviembre 24, 2016
Disappointed with my most recent order. The shampoo was missing!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Norma - We're sorry to hear your last order was missing a shampoo packet. We'd be happy to send you an extra shampoo packet at no charge in your next order so that you can always have one on hand. Look for our follow-up email for more information.
PUBLICADO POR:
Paula Cristina B.
noviembre 23, 2016
I'm very disappointment
PUBLICADO POR:
Paula Cristina B.
noviembre 23, 2016
The results are not what I expected. I did not like the color that you sent me, and when I applied my hair turned out darker than my natural color and the one I usually apply. eSalon chose my color without taking into account my opinion. I really do not recommend eSalon and I do not want to use your product again.
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PUBLICADO POR:
Roberta M.
noviembre 23, 2016
Poor customizing color
PUBLICADO POR:
Roberta M.
noviembre 23, 2016
I submitted several photos over a 3 month period of the warm blonde coloring I desired. Time after time I received ashy blond kits that left me looking washed out with my light complexion. Very disappointed, I had hoped I would find a coloring system with home delivery. The product was easy to use and the color was long lasting.....unfortunately they could not mix the proper color.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Roberta - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You. We're always looking to improve our service and products, and truly value everything our clients say. We see that you we're able to talk to a representative and find a solution to this.
PUBLICADO POR:
Sharron Q.
noviembre 23, 2016
Not for me....
PUBLICADO POR:
Sharron Q.
noviembre 23, 2016
My neighbor and I both tried eSalon at the same time; once we received our order my cousin (professional beautician of 20+ yrs) applied our color for us. The initial color for both looked awesome. Purchased in Sept. my neighbor still looks awesome mine however faded in less than two weeks and my gray came back wayyyyyyyy too early. For me I will not be using the product again, my neighbor loved hers and will continue ordering.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sharron - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Terri G.
noviembre 23, 2016
Did not get good results
PUBLICADO POR:
Terri G.
noviembre 23, 2016
I was hopeful when I saw the two different bottles of color for the roots and ends. But when I opened the bottles the smell was so strong. I followed the directions but now my roots are a pinkish color and it did not color all my gray. The ends are darker than expected. And my hair is now very dry, before coloring with esalon my hair was healthy and shiny. I will be going back to my old standby color. I gave 2 stars because the price is good and the idea is good but for me it did not work.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Terri - We are sorry to hear you were disappointed with your experience and would be happy to help. We truly value you as a client, and will be reaching out to you shortly to offer assistance.
PUBLICADO POR:
Aliza P.
noviembre 23, 2016
Doesn't cover my gray
PUBLICADO POR:
Aliza P.
noviembre 23, 2016
This formula doesn't cover my gray hairs. It turns some of them a metallic red color and others don't grab the color at all. I left it on even longer than the half hour recommended, but that still didn't work.
The color was also a little too dark.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Aliza - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
maureen B.
noviembre 22, 2016
Disappointed:-(
PUBLICADO POR:
maureen B.
noviembre 22, 2016
I am not pleased with my hair and now I never want to dye my own hair again. My color was way too dark and was the same color all over even though I was supposed to do my roots a different color than my ends. There are no clips included and two pairs of gloves are included although the directions instructed me to change my gloves three times!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Maureen - We apologize that you were disappointed with the results of your application. We would be happy to assist you with this and clarify the contents of your order and instructions, so we will be reaching out to you shortly.
PUBLICADO POR:
LISA R.
noviembre 22, 2016
Wrong color
PUBLICADO POR:
LISA R.
noviembre 22, 2016
The dye burned my scalp and they were supposed to send me auburn and it came out burgundy. Very disappointed and cancelled any further orders!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Lisa - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kathy W.
noviembre 22, 2016
Great color/Don't Last
PUBLICADO POR:
Kathy W.
noviembre 22, 2016
I purchased this product in September 2016. I used it October 4th. While the color was fantastic and perfect due to my colorist and not my choice, it did not last as long as I thought it would. I chose the color for my hair but because of the pictures I sent in, "My" colorist saw that the colors I chose were too dark. She not only corrected the color but sent it out as well. She was ready to send out the darker color, if needed. My only problem was that the color didn't last long enough. I'm scheduled to receive more coloring December 9, 2016 but my scalp is already white again. :(
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Kathy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Debra L.
noviembre 22, 2016
Fades very fast!!!!
PUBLICADO POR:
Debra L.
noviembre 22, 2016
Hasn't even been a month and 90% of the color is out of my hair. Even with using shampoo for colored hair.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Debra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Teressa P.
noviembre 21, 2016
Nice Product/ fab colour match
PUBLICADO POR:
Teressa P.
noviembre 21, 2016
The colour match was great, but the grey coverage is not good, covered for 2-3 weeks, then grey showing again, this is way to quick. so no its not a product to keep using as I don't like colouring my hair that often.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Teressa- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage you were expecting. We see that we have already reached out to you regarding our Satisfaction Guarantee and issued a refund for your last order. You can always contact us if you have any further questions regarding your color. We are always here to help. Again, we are sorry that your color did not come out as expected.
PUBLICADO POR:
Luisa K.
noviembre 21, 2016
So close yet so far
PUBLICADO POR:
Luisa K.
noviembre 21, 2016
Order arrived a week earlier than expected, which was great! Packaging was brilliant, had all that was necessary and was easy to use.
Issues: it did not cover my pink strands. I picked the bleached highlights option and specifically added the information to the colourist, but my auburn colour has these pink strands still in it. This is a shame because I actually like the colour on the rest of the hair and in terms of damage it is quite reasonable, but I will probably have to apply something else to reach a more uniform colour... What a shame.
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PUBLICADO POR:
Rachael P.
Respuesta de nuestros expertos
Luisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you weren't completely satisfied with your experience.
PUBLICADO POR:
Yolanda W.
noviembre 21, 2016
Color
PUBLICADO POR:
Yolanda W.
noviembre 21, 2016
Quality of product was good. But, was not satisfied with first color received, will retry another color.
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PUBLICADO POR:
Rachael P.
Respuesta de nuestros expertos
Yolanda - We’re sorry that you were not completely satisfied with your first. We have reviewed your account and see that, per our Satisfaction Guarantee, we processed a complimentary reformulation to better reach your hair color goals in October. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Clare C.
noviembre 21, 2016
Colouring kit
PUBLICADO POR:
Clare C.
noviembre 21, 2016
The colour was far too dark, not at all as expected or promised from the website. It also left my hair harder to handle than other colour kits I have used at half the price. I would not recommend and will not be using again
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Clare - We’re sorry that your color formulation came out darker than you were expecting, and left your hair hard to handle. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
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