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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- We’re sorry that your hair felt sticky after your color application and did not cover your gray. Since you have expressed that you were unsatisfied with our product, we have gone ahead and explained how to return your order for a refund in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
J S.
febrero 15, 2017
For grey temples and centre parting
PUBLICADO POR:
J S.
febrero 15, 2017
Very fiddly to apply and seemed to take ages. Did not colour greys in my centre parting. Colour overall fine, but a bit flat and lacking dimensions.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
JS- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tina R.
febrero 15, 2017
hair color
PUBLICADO POR:
Tina R.
febrero 15, 2017
color fades fast
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tina - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your complimentary reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Holly L.
febrero 15, 2017
Very easy to use
PUBLICADO POR:
Holly L.
febrero 15, 2017
Didn't cover the gray for as long as I would have liked!!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Holly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and send you a free reformulation. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
tuul G.
febrero 15, 2017
Expected color
PUBLICADO POR:
tuul G.
febrero 15, 2017
Hmm, sad to write this review. My before hair color was dark brown and I wanted to get entirely copper colored hair from Esalon. The package and instructions came very professionally and i followed every details to how to color my hair. The result was I did not get copper colored hair and my previous color more likely to dominated on my hair. If i get how many percentage of copper from 100%, I would say 15% of copper color on my hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tuul - We're sorry your color was not as copper as you expected and we would love to help. Per our Satisfaction Guarantee, we have added a free order credit to your account and your colorist will offer suggestions for your reformulation. We look forward to providing a gorgeous copper color for you!
PUBLICADO POR:
Nicole D.
febrero 14, 2017
Still not what I am looking for. Not satisfied at all.
PUBLICADO POR:
Nicole D.
febrero 14, 2017
I had previously asked for my next color to be lighter. Instead it went to a darker brown moving away from the red. Looking forward to a refund.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Nicole - We apologize that you were dissatisfied with your results. Our experts wish to remind you not to apply lighter color all over because this will darken your color, as color cannot lighten previously colored hair. We would be happy to offer a complimentary lighter color or a refund and will be reaching out to you shortly.
PUBLICADO POR:
Lorraine L.
febrero 14, 2017
little dark
PUBLICADO POR:
Lorraine L.
febrero 14, 2017
would have like it a bit lighter
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lorraine- Thank you for taking the time to share your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sherry S.
febrero 14, 2017
Not bad...
PUBLICADO POR:
Sherry S.
febrero 14, 2017
The color was fine and the process was easy but my hair needs more than an all-over color so it just wasn't right for me. I will say that I still see gray and I don't have much of it so if you're looking to cover your gray, I would try something else.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Sherry - We're pleased to hear that you liked your color and the process was easy. Your individual needs are important to us and we can easily adjust for better gray coverage, so we have added a free order credit to your account. We will be reaching out to you shortly to ask more about your needs.
PUBLICADO POR:
Maureen N.
febrero 14, 2017
Hair dye
PUBLICADO POR:
Maureen N.
febrero 14, 2017
Cancel my hair dye did not like it
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Maureen - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you already reached out to us and we cancelled recurring deliveries. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Stacy S.
febrero 14, 2017
not permanent
PUBLICADO POR:
Stacy S.
febrero 14, 2017
My grays were completely showing after only 2 washes. Every time I wash my hair, the color comes out (my color is blue/black, so image that all of the shower!). Now my hair is multi-colored were the color came off, next to spot were it is still in.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Rose B.
febrero 14, 2017
My latest hair color
PUBLICADO POR:
Rose B.
febrero 14, 2017
The product itself is fabulous but I am still not 100% happy with the color yet. Will be contacting consultant soon to speak about adjusting this once again.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Rose - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Iona M.
febrero 14, 2017
Still a little too red....
PUBLICADO POR:
Iona M.
febrero 14, 2017
Know red is hard to cover. Really want to get away from red hair and requested a darker brown but got a light brown that on top of red made a mid auburn color. Pretty but concerned it will end up brassy looking after a few weeks.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Iona - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results designed to control for brassiness. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jacqueline F.
febrero 14, 2017
Horrible
PUBLICADO POR:
Jacqueline F.
febrero 14, 2017
This turned my hair to straw. It actually DAMAGED my hair. Never again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jacqueline- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Monica C.
febrero 13, 2017
Just ok
PUBLICADO POR:
Monica C.
febrero 13, 2017
Unfortunately with the time my hair had a bad reaction.
My hair starts to become oily so I have to wash it every day.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Monica - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
Steph N.
febrero 13, 2017
Staining
PUBLICADO POR:
Steph N.
febrero 13, 2017
The color is flat and the staining on my scalp is unacceptable. I have been coloring my hair at home for years and have never experienced anything like this. I followed your ridiculous directions exactly and now have weird color patches at my temples from your color staining my scalp.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Steph - We apologize that your color came our flat and that you experienced staining on your scalp. Our experts suggest that in the specialized step you have between the timing and rinsing in your application, you concentrate on your scalp when massaging the color in. We would love to send you a reformulated color with more dimension per our Satisfaction Guarantee, and will be reaching out to you shortly.
PUBLICADO POR:
relissa S.
febrero 13, 2017
No gray covered
PUBLICADO POR:
relissa S.
febrero 13, 2017
This product did not cover the gray roots in my hair virtually at all. The kit itself itself is terrific idea but if it does not cover gray at all then it isn't worth much. Even if it did a great job of covering the gray with a tone that is similar to my hair color, I am not certain that it is affordable to most at $20 plus $5 shipping. On a positive note, I do like the shampoo sample and conditioner sample that came with the kit.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Relissa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Noorzeela K.
febrero 13, 2017
Still need work on the stubborn gray
PUBLICADO POR:
Noorzeela K.
febrero 13, 2017
The 2nd time around the color was customized and it did justiced. However the 3rd one still the same as the very first one did not cover the gray well. I still see my gray. I did follow instructions as it indicated in the booklet. Please adjust appropriately like the second one. I was happy with that.
Also I recommended my friend and she had the same problem with her gray.
Over all I love the color it's rich and beautiful.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Noorzeela - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Mary H.
febrero 13, 2017
Did not cover gray competly
PUBLICADO POR:
Mary H.
febrero 13, 2017
Had my Daughter apply the color as she works at a salon and know how to do this. followed all instructions, but there where still grays showing
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mary - We apologize that you were disappointed by the gray coverage of your hair color order. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Rebecca O.
febrero 13, 2017
1st and only coloring
PUBLICADO POR:
Rebecca O.
febrero 13, 2017
I am happy with how the dark brown turned out, however I'm not happy with the product itself. I have never used a hair dye that burned my scalp and stained my skin so badly. I don't believe I will be ordering again unless I have someone to help me to deal with the drips and scalp stains. I'm disappointed because the color is exactly what I wanted, but it took 3 days and plenty of scrubbing to get the stains off, and yes I used the supplied stain protector and remover wipe.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Rebecca- Thank you for taking the time to share your feedback with us. We are sorry to hear that your hair color burned and stained your scalp. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We would also be happy to give you tips on how to prevent the color from staining your scalp.
PUBLICADO POR:
Theresa A.
febrero 13, 2017
came out too dark
PUBLICADO POR:
Theresa A.
febrero 13, 2017
Nice color but too dark
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Theresa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Claire V.
febrero 13, 2017
hair color
PUBLICADO POR:
Claire V.
febrero 13, 2017
Hair color was brassy, white hair coverage came out like mousy gray. Color was un even, actually hair looked tiger coat. Was better after washing 2-3 Times.
I was a hairdresser so I know how to apply haircolor.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Claire - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Juliet S.
febrero 13, 2017
Did not cover gray
PUBLICADO POR:
Juliet S.
febrero 13, 2017
I do not have tons of gray. Just enough that it becomes noticeable. Color received was very dark, almost black. Gray hair turned light brown. Disappointing. Result was the same as store bought ones. Unhappy with my purchase. Will not order again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Juliet - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Amy D.
febrero 12, 2017
Wasn't the right color
PUBLICADO POR:
Amy D.
febrero 12, 2017
The color did not come out how I wanted. I was looking for a more auburn color and what I got was a medium brown. The box came with 2 hair colors and I followed the instructions, but still not happy with the color. 1st time this has happened. Have been very pleased with the color until this one.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Susan S.
febrero 12, 2017
Very Pleasant Customer Service
PUBLICADO POR:
Susan S.
febrero 12, 2017
I have to give two stars for the wonderful customer service. Each individual I interacted with was a pleasure to speak with, receptive & followed through with whatever they said they would do promptly.
However, my color change was from blonde highlights to my root base, with a hint of mahogany red.
It was explained that the transition may take more than one service. This is because I needed a colorfill. The color was off though & quite red. I love red, but this was orangey red the more I looked at it. Also, my roots were dark brown.
They sent me out a second color which would make my roots & ends the same color. I did a strand test & sadly there was no result.
I sent pictures again showing the strand test result, or lack thereof. They did offer to make a new color mixture. At that point I did not want to stress my hair out anymore than it was.
It seems my hair just does not take to this dye.
The personnel are wonderful & the packaging is adorable with explicit directions. If you don't need a major change like I did you would probably love esalon.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Susan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jennifer G.
febrero 12, 2017
Make the decision for me, despite me voicing my opinion
PUBLICADO POR:
Jennifer G.
febrero 12, 2017
I'll start by saying that the dye is very good quality, easy to use and rinse off my skin, and left hair soft after application. My complaint is that I felt my opinion on what I wanted to do with my hair was ignored in ordering this. I asked for an overall hair color, I had gotten my hair dyed at the salon, and they made my hair more of a red than a copper, and I wanted to re-dye my whole head the more copper color I selected. When my color was sent out however, I was told they only made me a dye to re-color my roots, and received a complimentary ends touch up with my first purchase, all of which only kept my hair the same color it was before based on my pictures. I still used the dye, and like I said, it's a quality dye, and the personalized instructions are great too. I just wish they hadn't overlooked what I wanted as much. Their professional opinion is very appreciated, but maybe some conversation before changing things completely and sending it in the future would be appreciated.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Barbara F.
febrero 12, 2017
Not for me
PUBLICADO POR:
Barbara F.
febrero 12, 2017
The color I received made my hair more of a red in color and was not pleased with it. It was suppose to be a golden blonde. I would like to cancel my account. Thanks
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Barbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Elaine F.
febrero 11, 2017
Awful colour and after texture
PUBLICADO POR:
Elaine F.
febrero 11, 2017
I'm very disappointed with the Colour. I was bright red. I'm now dark black/red. There is a greasy coating to my hair and it feels like I need to immediately wash it after only just washing my hair. I won't be continuing my subscription. I will be requesting a refund. Not happy.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Elaine - We’re sorry that your hair was too red and felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Theresa T.
febrero 11, 2017
Great colour, didn't cover grey
PUBLICADO POR:
Theresa T.
febrero 11, 2017
Great colour but didn't cover all my grey, it didn't last as long as other brands either, left my hair feeling horrible.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Theresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Roberta M.
febrero 11, 2017
Not satisfied with product
PUBLICADO POR:
Roberta M.
febrero 11, 2017
The very strong smell when I first opened and mixed the product was overwhelming. I cannot use this product anymore.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Roberta- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Norma V.
febrero 11, 2017
HAIR
PUBLICADO POR:
Norma V.
febrero 11, 2017
DONT WANT ANYMORE
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Norma- We can confirm that Auto-Delivery has been canceled for your account, so you'll no longer receive automatic deliveries through this service. We hope you consider using our service again in the future.
PUBLICADO POR:
Jeannie R.
febrero 11, 2017
Wrong Color
PUBLICADO POR:
Jeannie R.
febrero 11, 2017
It had more red in it than I wanted. I wanted blond.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jeannie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Mary D.
febrero 11, 2017
color treatment
PUBLICADO POR:
Mary D.
febrero 11, 2017
does not give grey hair any coverage does not 'take'
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mary - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Nancy K.
febrero 11, 2017
Color good. Hair seems dry.
PUBLICADO POR:
Nancy K.
febrero 11, 2017
I thought the color turned out very well but when I went to wash it out my hair was very brittle and dry -- I've never experienced that with any home color before. It didn't soften up until I added the after-color conditioner and even then seems more dry than before. I've been thinking about trying again, but because of the dryness don't think I will.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Nancy - We’re sorry that you were unsatisfied with your custom color because it left your hair feeling brittle and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
kelley O.
febrero 11, 2017
Love the color but it doesn't last long
PUBLICADO POR:
kelley O.
febrero 11, 2017
I love the color and how it leaves my hair so soft but doesn't last very long.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Kelley- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Maggie M.
febrero 11, 2017
My hair color
PUBLICADO POR:
Maggie M.
febrero 11, 2017
It is fine but still did not cover all my grays at the roots.I would have loved it a bit lighter color. I do understand that I made the color choice but I appreciate it. It made my hair feel very thin , if that makes any sense. Thanks so much
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Maggie - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Inez R.
febrero 10, 2017
Darkk
PUBLICADO POR:
Inez R.
febrero 10, 2017
Way too dark
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Inez - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Glory M.
febrero 10, 2017
Dull and kit supplies less.
PUBLICADO POR:
Glory M.
febrero 10, 2017
Didnt have all the supplies with this kit, as previous ones.
Color seems a bit drab.
I am changing the color for next shipment. Hope that will help.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Glory - We are sorry to hear you were missing items in your kit! Please let us know if this happens in the future and we will be happy to send you a complementary replacement. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Tina M.
febrero 10, 2017
Made my hair to dry
PUBLICADO POR:
Tina M.
febrero 10, 2017
And did not come out the colour i whated plus it was to dark. And the ladys got lovely shinely hair not dull like my. So I am disappointed with it not worth the money so can you cancel all my orders please
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Tina- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Amber D.
febrero 10, 2017
Color not as expected
PUBLICADO POR:
Amber D.
febrero 10, 2017
This is the first time I've disappointed in a color after a couple years of being a customer.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Amy M.
febrero 10, 2017
Does not cover Grey well
PUBLICADO POR:
Amy M.
febrero 10, 2017
Roots turn out lighter than the rest, just isn't good at coloring the grey.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Amy- We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
nathalie O.
febrero 10, 2017
not as good as before
PUBLICADO POR:
nathalie O.
febrero 10, 2017
I don't know if the formulation changed, but the texture of my last hair color product seemed "drier" than it used to be, it didn't spread as easily in my hair. I like that it doesn't leak everywhere, but the consistency seemed different this time. I was also disappointed with the color itself. I specifically requested no red, and to neutralize the red, but my brown is definitely reddish. Normally, I really love Esalon, it's just this last order that disappointed me.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Nathalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Linda Z.
febrero 10, 2017
Not really pleased with hair color.
PUBLICADO POR:
Linda Z.
febrero 10, 2017
The color fades really quickly. Not really happy with it.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Linda- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Nicola E.
febrero 9, 2017
wanted to color the roots
PUBLICADO POR:
Nicola E.
febrero 9, 2017
but the color was darker then my other hair so i colored all hair, which was possible as there was enough color and hydrogene peroxyd left. then - after 1 week my roots were grey again - well the coverage of my grey hair was sufficient on the first sight - but a week later it was washed away. application and supplies were very comfortable- but the color was slightly too dark and the roots still grey - so you get 3 stars
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Nicola - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Helena A.
febrero 9, 2017
MY ends are not dark...
PUBLICADO POR:
Helena A.
febrero 9, 2017
I wanted to give this a try... someone told me they loved it. I love my roots, however my ends are much lighter and i don't like it
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Helena - We are sorry that your hair color turned out differently than you were expecting. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Vanesa B.
febrero 9, 2017
HORRIBLE
PUBLICADO POR:
Vanesa B.
febrero 9, 2017
I rinsed my hair for over 20 min.. washed it 8 different times and the color would not come out of my hair. It was wax like and just disgusting. My hair feels so dry right now. I wont use this again
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Vanesa - We’re sorry that your most recent hair color left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Nancy M.
febrero 9, 2017
Product was open
PUBLICADO POR:
Nancy M.
febrero 9, 2017
I did not get the chance to do my hair until this past weekend - Feb. 5. When I broke the seal on the box, the stuff in the squeeze bottle had leaked out because the lid was not tight. I took pictures if you care to see them. There was still enough to use it though.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that your order arrived damaged! We are currently processing a complimentary replacement order for you.
PUBLICADO POR:
Deb V.
febrero 9, 2017
Horrible to work with
PUBLICADO POR:
Deb V.
febrero 9, 2017
It took me 8 washes and 3 conditions with my own shampoo to get the icky sticky out of my hair. The shampoo that came with it acted like water. It never lathered before or after coloring.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Deb - We’re sorry that your most recent hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Carolyn B.
febrero 9, 2017
Un-happy hair(color)!
PUBLICADO POR:
Carolyn B.
febrero 9, 2017
I'd written you over a month ago to tell you I was unhappy with the previous haircolir shipment, as the results wrre WAY too dark, as compared to previous. I had NOT changed anything prior to that! I received no response but Now, you sent me another " refill" AND charged my VISA yet again! (NOT in keeping with your "100%satisfaction" guarantee! ) I am unsure whether you made any changes or not? Also, I am afraid the color will, once again, be darker than my original! Please send return instructions.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Carolyn - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Melissa H.
febrero 9, 2017
Color is great, but damaged hair.
PUBLICADO POR:
Melissa H.
febrero 9, 2017
I love the color and have used it three times now. I have used the same hair products for years, but noticed my hair has become tangled and difficult to brush since using the E salon product. When getting my hair cut it was pointed out that all of elasticity is gone from my hair from the color product. I now have to spend extra to repair the damage.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Melissa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Cris B.
febrero 9, 2017
Shortest coverage for grays...ever!
PUBLICADO POR:
Cris B.
febrero 9, 2017
Okay, I've tried my custom color - it is a great match and a nice color, which is what makes it even more disappointing - three times now. I apply as prescribed to cover my grays - and I'm 99% sure this is not user error - been doing this for a lot of years now. Each time, by the second day - without washing, mind you - my grays are showing around the edges. I don't know what might cause this, but it is frustrating to go from perfect coverage one day to not so perfect the next. It goes downhill from there. If you need serious gray coverage that lasts, this is not the product for you.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Cris - We’re sorry that you were disappointed by the results of your color application, and that it did not provide you were the gray coverage you were expecting. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Melia M.
febrero 8, 2017
Are those greys
PUBLICADO POR:
Melia M.
febrero 8, 2017
After applying the very strong smelling product my eyes burned and I still have greys :(
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melia - We’re sorry your recent order didn’t provide the coverage you expected. We would love to send you a free reformulated color for better gray coverage, per our Satisfaction Guarantee. We recommend applying this in a well-ventilated area to ensure you feel comfortable. We look forward to delivering results that will delight you!
PUBLICADO POR:
Helena M.
febrero 8, 2017
Color
PUBLICADO POR:
Helena M.
febrero 8, 2017
I like the Color, it is not what I expected, because I wanted a color that match my natural color. The only thing is that it doesn't color my grey hair very well.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Helena - We’re sorry your recent order didn’t provide the coverage and color you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your complimentary reformulation accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the results you’re looking for.
PUBLICADO POR:
PATRICE T.
febrero 8, 2017
hair color
PUBLICADO POR:
PATRICE T.
febrero 8, 2017
Hair color is not what I expected for the price. Plus I do not like the shampoo or conditioner that comes with it. Between the coloring and the shampoo and conditioner my hair feels like a heavy wool coat is on my head.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Patrice - We’re sorry that your hair felt heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Laura F.
febrero 8, 2017
SERIOUSLY!?!?!
PUBLICADO POR:
Laura F.
febrero 8, 2017
I've been coloring my hair for AT LEAST 27 years, and have gotten better results with a box dye. What a disappoint!!! The grey still showing, blah coloring, and I asked for a dark golden blonde...Ended up with a light/medium brown... VERY DISAPPOINTING.... SO now off to spend more money to fix it...
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Ione H.
febrero 8, 2017
Wrong Color
PUBLICADO POR:
Ione H.
febrero 8, 2017
I expected a bit more red in the color. This is just brown.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lone- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Brooke W.
febrero 7, 2017
Never again
PUBLICADO POR:
Brooke W.
febrero 7, 2017
This made my hair feel dry, brittle, and over all gross. It took over 5 days for my hair to get back normal. Will not use your product again. And the chemical smell is not healthy for you.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Brooke - We're sorry to learn your results felt dry and waxy. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
PUBLICADO POR:
Phyllis C.
febrero 7, 2017
Did not give good gray coverage.
PUBLICADO POR:
Phyllis C.
febrero 7, 2017
The color was exactly what I wanted, but it did not cover the gray well.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Phyllis - We are glad to hear that the color was exactly what you wanted, but we apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We look forward to providing you with the color you love, plus the gray coverage you need!
PUBLICADO POR:
Laura L.
febrero 7, 2017
Wrong color
PUBLICADO POR:
Laura L.
febrero 7, 2017
I was hoping for purple. I received the same color as i previously had. A little disappointed with the color. But great products.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Laura - We're glad you feel our products are great, and we'd love to increase the Pearl tones in your color. We wish to inform you that our Pearl is very subtle and only appears as a reflect under light, and will be reaching out to you shortly with more details on your adjustment. Your next color order will be a complimentary reformulation, per our Satisfaction Guarantee, and we look forward to crafting it for you!
PUBLICADO POR:
Elizabeth S.
febrero 7, 2017
Dull color
PUBLICADO POR:
Elizabeth S.
febrero 7, 2017
I tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Elizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
Cindy C.
febrero 6, 2017
It covered the grey really well. Everything else looks about the same.
PUBLICADO POR:
Cindy C.
febrero 6, 2017
I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Cindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you!
PUBLICADO POR:
patricia H.
febrero 6, 2017
Not satisfied with this product
PUBLICADO POR:
patricia H.
febrero 6, 2017
I want to cancel my subscription and do not want to receive anymore shipments
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Patricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can.
PUBLICADO POR:
Chantal K.
febrero 6, 2017
Brassiness
PUBLICADO POR:
Chantal K.
febrero 6, 2017
I've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Chantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results!
PUBLICADO POR:
Angela B.
febrero 6, 2017
First colour application
PUBLICADO POR:
Angela B.
febrero 6, 2017
The colour was ok, but I think it would be better slightly lighter.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Delia O.
febrero 6, 2017
Very good products
PUBLICADO POR:
Delia O.
febrero 6, 2017
Very good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Delia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Christine L.
febrero 6, 2017
Not what was expected😕
PUBLICADO POR:
Christine L.
febrero 6, 2017
Color is very light and dull. Was hoping for more color. Not sure i will order again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Christine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Susan R.
febrero 6, 2017
gray did not cover well at all
PUBLICADO POR:
Susan R.
febrero 6, 2017
when I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
PUBLICADO POR:
Ginny W.
febrero 6, 2017
Did not cover grays.
PUBLICADO POR:
Ginny W.
febrero 6, 2017
I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Ginny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
SHARON A.
febrero 6, 2017
faded immediately.
PUBLICADO POR:
SHARON A.
febrero 6, 2017
This faded immediately. Second time in the last few months. Guess it's back to the drugstore.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sharon - We're sorry that your most recent color faded faster than you expected. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Abby O.
febrero 6, 2017
Where is the color?!
PUBLICADO POR:
Abby O.
febrero 6, 2017
I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Abby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you.
PUBLICADO POR:
Betty D.
febrero 6, 2017
The color was different than imagined.
PUBLICADO POR:
Betty D.
febrero 6, 2017
It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Betty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Courtney H.
febrero 5, 2017
Lovely color but didnt cover
PUBLICADO POR:
Courtney H.
febrero 5, 2017
I requested my natural color only brighter and better and you did it!
Unfortunately the grays weren't affected at all.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Courtney - We’re sorry to hear that your hair color did not provide you with the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Crystal B.
febrero 5, 2017
Orange not Blonde
PUBLICADO POR:
Crystal B.
febrero 5, 2017
My hair doesn't turn out blonde it turns out orange! Don't order from this company they never answer the phone so canceling your order is a nightmare!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Crystal - It is important that you be able to reach us, however our 8:00am-6:00pm office hours are on Pacific Time, so we recommend that if you call us outside of those hours you leave a voicemail or email us. We apologize that your hair came out orange and your results are very important to us. We see you already canceled redelivery and we will be reaching out to you to offer our assistance with your recent order.
PUBLICADO POR:
Sue M.
febrero 5, 2017
Still gingery
PUBLICADO POR:
Sue M.
febrero 5, 2017
My hair still ended up looking gingery. Cancelled my order.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sue - We’re sorry that your color wound up too red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Sandra M.
febrero 5, 2017
color died as fast as boxes you buy at the dept store
PUBLICADO POR:
Sandra M.
febrero 5, 2017
I tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
lorie A.
febrero 5, 2017
Hair color
PUBLICADO POR:
lorie A.
febrero 5, 2017
Did not cover my gray hair
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Lorie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mirely Z.
febrero 5, 2017
Did not work
PUBLICADO POR:
Mirely Z.
febrero 5, 2017
The color did not work on my hair. My hair still black
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mirely - We apologize that your color formulation came out differently than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Tiffany C.
febrero 5, 2017
Heavy wax residue- Disappointed
PUBLICADO POR:
Tiffany C.
febrero 5, 2017
I was very excited to try out esalon as I have seen this advertised in multiple places and it is very affordable. I was very pleased with the specialized instructions and specialized label on my hair dye bottles. Although I was extremely disappointed with the hair dye. I got permanent hair dye and It would not wash out of my hair and left massive amounts of wax in my long hair. My hair wouldn't even dry completely and was very sticky and waxy. I always dye my hair and have never had this happened until now. I will not be buying again. I read another review on here that this has happened to another customer.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tiffany - We're pleased to hear you enjoyed the benefit of our specialized service and we're sorry to learn you felt a waxy residue in your hair. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
PUBLICADO POR:
Kathy B.
febrero 4, 2017
coverage of gray roots
PUBLICADO POR:
Kathy B.
febrero 4, 2017
This is the first time I used eSalon hair color and I have to say I was less then pleased with the results. It definitely did not cover my gray roots completely.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kathy - We apologize that your color did not provide proper gray coverage. We've added a free order credit to your account and we see that your colorist has already made the correct adjustments for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
robin E.
febrero 4, 2017
Not enough product to even begin in my hair.
PUBLICADO POR:
robin E.
febrero 4, 2017
I've tried to leave a "note", but website will not accept and let me leave note for my colourist.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Robin - We apologize for any confusion. You are able to leave notes for future orders once your processing order has shipped, and if there is a current order processing you can contact us directly to change your order to ensure we receive your message in time. We see that you successfully contacted your colorist, who adjusted your order to send you the correct amount of product for your hair. We look forward to your feedback on your results!
PUBLICADO POR:
Angie H.
febrero 4, 2017
My hair looks horrible...ugh!
PUBLICADO POR:
Angie H.
febrero 4, 2017
When I opened the box I was really impressed. Everything was great till I started to dry and I could see the color. My roots are a washed out red and the rest of my hair didn't change at all. I was very upset. I followed the directions and had a friend that was a cosmetologist apply the color. I don't want to order again unless I can be explained to exactly what went wrong. Thank you. I would like a refund too.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angie - We’re sorry that you were disappointed with your initial results. We have reviewed your account and see that your colorist has received your feedback and reached out to you to explain your results. We see you accepted our free reformulation offer over a refund, per our Satisfaction Guarantee, so we then processed a complimentary reformulation designed to better suit your needs. We truly value your experience as a client and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Diane V.
febrero 4, 2017
Poor poor company/ overall so unorganized and bad CS
PUBLICADO POR:
Diane V.
febrero 4, 2017
This company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other.
hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!!
what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late.....,
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Diane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards.
PUBLICADO POR:
Cathie H.
febrero 4, 2017
Bad color
PUBLICADO POR:
Cathie H.
febrero 4, 2017
My color was so dark. Even darker then my natural hair color
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Cathie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Anastacia C.
febrero 4, 2017
Nothing!!!
PUBLICADO POR:
Anastacia C.
febrero 4, 2017
I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Anastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Mo A.
febrero 3, 2017
Hair color
PUBLICADO POR:
Mo A.
febrero 3, 2017
I liked the colour but I wouldn't call it permanent as it washed out after 3 weeks, so no I'm not very impressed
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mo - While we are glad to hear you liked your color, we’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulation that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kelly J.
febrero 3, 2017
This time the product made my hair feel and look different.
PUBLICADO POR:
Kelly J.
febrero 3, 2017
My hair felt very different and the I did not like the end result. I did a root touch up and the color variation is noticeable and seems to almost look like there is more of a green hue ot it. I wasn't happy with this product this month. Seemed to have better results in the past.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kelly - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you personally to offer assistance. Again, we apologize that you were unhappy with your results and look forward to helping you.
PUBLICADO POR:
Laurie S.
febrero 3, 2017
Did not cover grey roots correctly
PUBLICADO POR:
Laurie S.
febrero 3, 2017
Followed the instructions explicitly. Left the color on roots around face and down part line the longest. The color in those areas turned brassy after 2 washings. Can tell they are lighter than rest of hair.
Also my hair did not stay soft and shiny after 4th washing... I get better shine and silky feeling for 6 weeks with L'Orielle premium color and it's half the price.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Laurie - We truly value your results and we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that you contacted us with your feedback and your colorist made the adjustments you needed and sent you a free reformulated color. We look forward to your feedback on your complimentary order!
PUBLICADO POR:
Amy R.
febrero 3, 2017
Hair color
PUBLICADO POR:
Amy R.
febrero 3, 2017
Don't like how the color is comi.g out and my roots are always lighter.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Amy - We’re sorry that your roots had been coming out lighter. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Your results are important to us, and we look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Joan J.
febrero 3, 2017
Strawberry blonde
PUBLICADO POR:
Joan J.
febrero 3, 2017
I was looking to lighten my original hair colour and cover up a few grey hairs. I didn't expect my hair to look strawberry blonde bout dark blonde especially after getting a call from my colourist asking if I was looking to go strawberry blonde as my original choice in her opinion would turn it that colour 😩 So when l took her advice and went with dark blonde imagine my surprise when hey presto l get strawberry blonde 😂 This is also my first experience of dying my hair. I think l will be going back to my own colour hair once this grows out.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Joan- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angella M.
febrero 3, 2017
A little more red than expected
PUBLICADO POR:
Angella M.
febrero 3, 2017
I wanted a purple highlight, but it turned out red. They were going to adjust the color, which I like, but all of a sudden today I noticed the gray roots really showing through. I normally use Loreal Feria hair color & that color lasts longer than the eSalon color did.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angella - We're glad to hear you enjoyed the benefit of our ability to adjust your color. We'd like to assure you we can adjust your color and instructions for better gray coverage in addition to making your tones appear less red. We've added a free order credit to your account, per our Satisfaction Guarantee, and look forward to crafting your new custom order!
PUBLICADO POR:
Jacqui G.
febrero 3, 2017
Disappointed
PUBLICADO POR:
Jacqui G.
febrero 3, 2017
I was excited to try this product after all the hype, although product arrived quicker than expected the result was very disappointing. It did make a slight colour difference to my roots but as for the rest of my hair made absolutely no difference to the colour at all. Would not use this product again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jacqui - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Karen L.
febrero 3, 2017
it was ok ,
PUBLICADO POR:
Karen L.
febrero 3, 2017
not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say .
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Karen - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments!
PUBLICADO POR:
nancy K.
febrero 3, 2017
review haircolor
PUBLICADO POR:
nancy K.
febrero 3, 2017
The product was very easy to use, but the color was wrong for me. Luckily, I had the semi-permanent one, so it washed out after a while.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Nancy - While we are glad you found your kit easy to use, we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit because you reached out to us. We look forward to crafting your reformulation!
PUBLICADO POR:
MONICA D.
febrero 3, 2017
Was not impressed.
PUBLICADO POR:
MONICA D.
febrero 3, 2017
The product did not color any better than some over the counter products I have purchased.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Monica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Heather G.
febrero 3, 2017
First time, very unsatisfactory
PUBLICADO POR:
Heather G.
febrero 3, 2017
Unfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Heather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results!
PUBLICADO POR:
Marian V.
febrero 3, 2017
It changed
PUBLICADO POR:
Marian V.
febrero 3, 2017
My color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Marian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies.
PUBLICADO POR:
Kathy B.
febrero 3, 2017
Cancel
PUBLICADO POR:
Kathy B.
febrero 3, 2017
Please cancel any future orders. I like the coliseum but not the coverage
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with.
PUBLICADO POR:
Jennifer S.
febrero 3, 2017
Not really good
PUBLICADO POR:
Jennifer S.
febrero 3, 2017
Really didn't like the hair color it turned my hair more brown than red. Truly not happy
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
BECKIE B.
febrero 2, 2017
color is awful...
PUBLICADO POR:
BECKIE B.
febrero 2, 2017
This color is awful.. it will not color my hair instead of being blonde it turned gray.. I don't want your product anymore. I had rather use wal mart color.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Beckie - We truly value your experience as a client and we’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Danielle D.
febrero 2, 2017
Great color, but damaged my hair
PUBLICADO POR:
Danielle D.
febrero 2, 2017
I used esalon for the first time last month and was pleasantly surprised by how easy it was. The color arrived at my door with thorough instructions and everything but the gloves! I had a friend help apply the color and loved it. I darkened my hair from a mousey brown to a deep brown with violet undertones, and the color looks great. However, while marked Demi-permanent, I believe it was permanent color. My hair is so damaged from this product, and when I went to my hair dresser to liven it up again, she said a Demi-permanent would have begun to fade already, while my color is still very pigmented. So bottom line: the colors esalon offers are well-mixed and promise quality, but perhaps not without the cost of damaged, dry, burnt hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Danielle - We're so pleased to hear you loved your color, but apologize that your hair felt dry. We can assure you we sent Demi-Permanent color, however the issue you describe seems to be stemming from a crucial step in your coloring process, after your timing and before you rinse. We would love to help you and will be reaching out to you shortly.
PUBLICADO POR:
Kimberly F.
febrero 2, 2017
Not for Me
PUBLICADO POR:
Kimberly F.
febrero 2, 2017
I can get the same color and condition from a box I buy at the drug store.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Kimberly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
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Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
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