Need less copper more light brown tone. Do not like the brush, I think it needs more bristle to apply and should be stationary. I prefer to use my own hair brush to blend color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Diana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
deatra L.
agosto 8, 2017
Didnt like smell
PUBLICADO POR:
deatra L.
agosto 8, 2017
It was awful
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deatra - We’re sorry to hear that you did not like how our color smelled. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Teresa T.
agosto 8, 2017
Not sure how to feel
PUBLICADO POR:
Teresa T.
agosto 8, 2017
The first time I used this product it covered my grays for about two month. The last two times I used it my grays showed back up after 2 weeks. I am leaving the color on longer but it's not making a difference. On the upside, the color matches me perfectly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Teresa - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Stacy F.
agosto 8, 2017
Pros and Cons
PUBLICADO POR:
Stacy F.
agosto 8, 2017
This color was great indoors, with a rich deep undertone. I loved that. Unfortunately, in the sunlight it was WAY too red. My kids said I had pink hair. Also fades too fast, particularly on the gray strands.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nina L.
agosto 8, 2017
Doesn't cover gray well.
PUBLICADO POR:
Nina L.
agosto 8, 2017
I follow the instructions but find the color doesn't cover my roots for much more than 2 weeks. The first time I used it, the color lasted longer. I stopped using drugstore brand hair color for this problem and thought I'd found the answer without having to spend loads of money for professional coloring at a salon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Nina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Maria M.
agosto 8, 2017
Red heading
PUBLICADO POR:
Maria M.
agosto 8, 2017
The color is lighter than the original but it is still too dark for my taste. Love the easiness of coloring my hair though. I prefer lighter colors than this reddish strawberry. I will try it one more time just to ensure that the new configuration works better.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Ashley R.
agosto 8, 2017
Not what it used to be
PUBLICADO POR:
Ashley R.
agosto 8, 2017
I give this product two stars because it used to work wonderfully for me when I started using it almost 3 years ago. It is a great color, but I have noticed that the color does not last like it used to. Within a week, my roots are already showing. And that is with using sulphate-free, color safe shampoo. It used to be there weeks before my roots started coming back, but it has consistently lasted me a week and I've had to use other root touch ups in the mean time. I'm not sure what has happened to this product, but I will no longer be purchasing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ashley - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Beth M.
agosto 7, 2017
Gray coverage
PUBLICADO POR:
Beth M.
agosto 7, 2017
Coverage of gray hair is more challenging. I have to leave product on for total of 40 mins. This is quite a bit longer than other color products I've used.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Beth - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Perla C.
agosto 7, 2017
Not any better than store bought
PUBLICADO POR:
Perla C.
agosto 7, 2017
The color received was not what i expected, first dissapointment. The gray coverage was not better than store bought dye, second dissapointment. i contacted customer service a week ago, still haven't heard back from them. i do not recommend this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Perla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
kim B.
agosto 7, 2017
I tried
PUBLICADO POR:
kim B.
agosto 7, 2017
Once the second shipment came in and it was to dark it was just never the same I tried the third shipment didn't seem to cover the grey as well and the color just not right.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michelle P.
agosto 7, 2017
Last batch made me so itchy!
PUBLICADO POR:
Michelle P.
agosto 7, 2017
I've used this product a number of times, but the last batch seemed different. It made my skin so itchy! I got a drop on my neck and that spot was particularly bad. Maybe one of the ingredients changed? I haven't had this issue before.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Michelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery
PUBLICADO POR:
Jackie F.
agosto 7, 2017
Love the color
PUBLICADO POR:
Jackie F.
agosto 7, 2017
Love the color but there seems to be excess wax that takes awhile to get out of my hair. Is there a way to cut down on this waxy finish?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jackie - We’re sorry that you were unsatisfied with the way the color makes your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Maria M.
agosto 7, 2017
Not For Touchups! :(
PUBLICADO POR:
Maria M.
agosto 7, 2017
The color turned out great, but I only used less than 1/4 of the product! :( I specified only for touchups around my face. There needs to be smaller vials of mixture maybe 4 vials per package. I had asked the question if I could save the unused product but quickly found out I could not! It started to bubble out and spill out all over. Very Disappointed. There needs to be a fix for this. I would like to have my money back since I did not get to use all of the product.
Thank you
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We’re sorry to hear that you are unhappy with the amount of color that was sent to you. We offer industry-standard sized bottles of color for your color application. Since you indicated that you were unhappy with the size of bottles that we offer, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Shannon R.
agosto 6, 2017
Good results but not worth the effort...
PUBLICADO POR:
Shannon R.
agosto 6, 2017
This is the third time I've used e-salon. The first two times I thought I must have done something wrong during application but now I've just realised the formula clearly doesn't agree with my hair. The application is easy, the colour is always nice but getting this out of my hair in the shower is truly awful. It clings to my hair so badly, it clumps into pieces under my finger nails and it takes 3-4 shampoos to get it off. Then once washed and dried it feels waxy in places afterwards. Like I said nice colour but I've never experienced hair dye clinging to my hair so badly before so will definitely stick to other hair dye brands!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shannon - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rose L.
agosto 6, 2017
Hair dye
PUBLICADO POR:
Rose L.
agosto 6, 2017
Love the dye but I think it's a little to dark. I must go lighter. 😊
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Rose - We’re sorry to hear that your color came out darker than you expected. We have received your request for a slightly lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Kelly R.
agosto 6, 2017
Highlights
PUBLICADO POR:
Kelly R.
agosto 6, 2017
I am not happy with the highlighting kit I just bought. It did nothing to my hair. I also feel my regular color is dull.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unhappy with the results of your recent Lightlab order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ruza L.
agosto 6, 2017
Still waiting on 5 stars
PUBLICADO POR:
Ruza L.
agosto 6, 2017
Still have grays showing up after 2 washes 😐
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ruza - We’re sorry to hear that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Justine C.
agosto 5, 2017
Too dark and horrible to wash out
PUBLICADO POR:
Justine C.
agosto 5, 2017
The application process was easy enough, I enjoyed that it didn't have a strong smell and that it was pretty straight forward. That's kind of where the happiness ended. I applied the stain guard before colouring but I ended up with terrible stains around my hair line. The provided stain remover didn't do much to help. I appreciated that it was included but I'm not sure it actually helped. I usually use Vaseline as a guard and have no issues. The dye itself was miserable to get out. It was so thick, I was honestly scrapping it out of my hair and scalp on the few areas it got a little too rubbed in. Three shampoos later (including the provided shampoo which did smell lovely) and I finally feel like it's not caked in anymore. My hair feels disgusting the day after, not dry but very stringy and greasy. Almost matted. I did purchase and use the mask which probably helped. Add to all that, the color was supposed to be a dark brown, its black. It's one dimensional black. It looks terrible. I could've gone to a beauty supply store, spent $10 and had exactly what I wanted. Now... I have to pay to have my hair professionally lightened. Incredibly disappointed.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Justine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Hannah L.
agosto 5, 2017
Nice company,product not so much
PUBLICADO POR:
Hannah L.
agosto 5, 2017
I received the color and it was in a lovely box,with an additional free set so I can do my whole hair the first time around. The instructions were great, they provided two sets of gloves. The whole thing felt as pampered as an at home coloring could possibly get. I followed the instructions exactly. The issue was the actual product. The color left my hair feeling so dry, so bad, it was like chunks of straw. Even after using their conditioner I couldn't even get my fingers through it. I shampooed again, used tons of my own conditioner, and still. I ended up using a hair-mask which I left on for a few hours, and then it was somewhat manageable, but still didn't feel good. It took a few weeks for my hair to feel ok.
I canceled the service, and it was easy to do,which is not always the case with companies that have you sign up for recurring orders. I like the website, the service seems to be good, and the box and instructions are actually great. I just wish the product was good for me,but it's the worse hair color I've ever used, and I've been coloring my own hair for years. I only go to a salon every 4-5th time I need to color. I gave a second star because it seems like a nice company, and the idea is great, I truly wish it worked for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Hannah - We’re sorry to hear that you were unhappy with how our color made your hair feel.. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jacqui R.
agosto 5, 2017
Frustrated
PUBLICADO POR:
Jacqui R.
agosto 5, 2017
I've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Bea H.
agosto 5, 2017
Could not match my color
PUBLICADO POR:
Bea H.
agosto 5, 2017
I tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Bea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Anglette E
agosto 4, 2017
I thought it would be more red
PUBLICADO POR:
Anglette E
agosto 4, 2017
I order dark brown with cooper and mahogany. Did my hair last night and it just looks the same color as it was before I add this color on it . I thought it would have more of a red color to it .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Anglette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Catherine M.
agosto 4, 2017
Unhappy with the color
PUBLICADO POR:
Catherine M.
agosto 4, 2017
The color mixture was too red. I wanted a warm brown with hint of auburn. This is not a color I would want to order again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Catherine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
susan S.
agosto 3, 2017
Not what I wanted
PUBLICADO POR:
susan S.
agosto 3, 2017
The colour was to dark even after a change and at my age made me look very pale
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Susan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kimmie J.
agosto 3, 2017
Brassy
PUBLICADO POR:
Kimmie J.
agosto 3, 2017
Loved how my hair felt after coloring... the kit was great (love the strain prevent and remover and the shampoo/ conditioner). But hair came out brassy. It covered most of the gray but not all. The brassy was the main thing I wanted to avoid.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kimmie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anita P.
agosto 3, 2017
Highlights
PUBLICADO POR:
Anita P.
agosto 3, 2017
It came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Anita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Tracy R.
agosto 3, 2017
Performance
PUBLICADO POR:
Tracy R.
agosto 3, 2017
The reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash.
I'm not sure I will continue the product. Paying more at the salon my be a better choice for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Adrianna L.
agosto 3, 2017
Too dark
PUBLICADO POR:
Adrianna L.
agosto 3, 2017
Every color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Adrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Gia H.
agosto 3, 2017
Disappointed :(
PUBLICADO POR:
Gia H.
agosto 3, 2017
I was very excited to dye my hair but after following all the directions, the color did not come out at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Gia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Deb G.
agosto 2, 2017
too dark 4 me.
PUBLICADO POR:
Deb G.
agosto 2, 2017
way to dark, luv the red but the brown was too dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deb - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Donna L.
agosto 2, 2017
Smooth and beautiful.
PUBLICADO POR:
Donna L.
agosto 2, 2017
Color and condition great, unfortunately hair is falling out in clums. Anyone else have this problem?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shiela S.
agosto 2, 2017
Just not my color
PUBLICADO POR:
Shiela S.
agosto 2, 2017
OK you changed my color from light brown because it was leaving my hair a red color. Now it is darker brown and the red is darker. So, my hair is going from light brown to darker red and brown. What up?? Only will try to get this right one more time and that is it. This is ridiculous . I even had to go in to a stylist to get it lightened, another $125!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shiela - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, per our email communication. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angela W.
agosto 2, 2017
I am so disappointed for the second time!
PUBLICADO POR:
Angela W.
agosto 2, 2017
This is the second time I have used this product without desired results. I wanted a natural golden blonde and have gotten red color roots instead with the old blonde color on the ends. Now my hair is an ugly two-tone color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Angela - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Ellen F.
agosto 1, 2017
Colour was weak and didn't last.
PUBLICADO POR:
Ellen F.
agosto 1, 2017
I coloured my hair using a demi-permanent colour. The result was quite weak but I thought I'd give it a chance. Two washes later and you wouldn't know that my hair had been coloured - so disappointed.
On the upside my hair hasn't been damaged in anyway by the process.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joyce V.
agosto 1, 2017
Reddish
PUBLICADO POR:
Joyce V.
agosto 1, 2017
It turned out a little red, I think it can be adjusted but my hair feels great
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Joyce - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Maria L.
agosto 1, 2017
Not satisfy
PUBLICADO POR:
Maria L.
agosto 1, 2017
I am sorry to inform that i was not at all satisfy with my color, i was trying to cover my highlights but the end result of the hair color was to dark and it does not look good on my skintone either, overall very dissapointed..
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kimberly D.
agosto 1, 2017
Wrong Color
PUBLICADO POR:
Kimberly D.
agosto 1, 2017
I asked for Brown with hints of golden - My hair is completely RED, could be just the way my hair took it but I do not see any golden or brown. I am not happy with how it turned out.. HOWEVER, I do take some blame as I didn't test a portion first. They recommend this, and this was my first time ever dying my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie K.
julio 31, 2017
Waxy feeling
PUBLICADO POR:
Valerie K.
julio 31, 2017
The color is usually pretty good. I keep asking for it to be more red and it turns out a bit more brown which I don't like. Also even after a couple washes after dying the dye leaves a wax like residue over my hair that makes gross feeling and greasy looking.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Valerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Helen H.
julio 31, 2017
Too dark
PUBLICADO POR:
Helen H.
julio 31, 2017
Too dark. My hair looks black. I wanted a brown with light brown highlights or something...:(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Helen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathleen L.
julio 31, 2017
The color
PUBLICADO POR:
Kathleen L.
julio 31, 2017
The color is all wrong. It was supposed to be medium blonde and it is closer to being red, which is not a flattering color. I am very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tamara W.
julio 31, 2017
Color Adjustment
PUBLICADO POR:
Tamara W.
julio 31, 2017
Color was too orange
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tamara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Elvira M.
julio 31, 2017
Medieum Golden Brown
PUBLICADO POR:
Elvira M.
julio 31, 2017
I had asked for a deep gold tone. However, the shade is basically a dark brown period, and in fact much darker than expected.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Elvira - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Donna R.
julio 31, 2017
Not right color.
PUBLICADO POR:
Donna R.
julio 31, 2017
It's to dark of a red. Want it a brighter red on top.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tammy J.
julio 31, 2017
Grays back
PUBLICADO POR:
Tammy J.
julio 31, 2017
Seems like my gray around the edges keep coming back in 2 weeks that's not good
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
kathy S.
julio 31, 2017
something went wrong
PUBLICADO POR:
kathy S.
julio 31, 2017
I followed the video and review before doing the process but for some reason I have only a couple of highlights , very unhappy ...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Jamie C.
julio 31, 2017
A Huge Letdown
PUBLICADO POR:
Jamie C.
julio 31, 2017
Color looks nothing like I expected. I was going for a golden brown and my hair turned out looking more like dark reddish brunette. The red is the most disappointing part as this is not what I wanted at all. I answered all questions and filled out my profile accordingly, even sent pictures, and the colorist did not even get close. To recap: not even close to the color I requested, it's already fading, and crappy gray coverage. Mine is already starting to come back through and it's been less than a week since I applied the color. I would definitely never use this service again or recommend the company to anyone else.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
patricia V.
julio 31, 2017
DIDN"T TAKE
PUBLICADO POR:
patricia V.
julio 31, 2017
My grays didn't get covered. I focused on my gray scalp and followed instructions, now what ? Also, those little packets of Shampoo and Conditioner are not enough for me... maybe a better way of packaging...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
T H.
julio 31, 2017
Wrong color
PUBLICADO POR:
T H.
julio 31, 2017
My color is a bit too black not happy with the color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
T. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Linda W.
julio 31, 2017
color
PUBLICADO POR:
Linda W.
julio 31, 2017
My color was to dark and washed out in 2 weeks
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Linda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Julia G.
julio 30, 2017
Didn't last.
PUBLICADO POR:
Julia G.
julio 30, 2017
Did the color, followed directions. 14 days later seeing roots. Too soon.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Julia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Yendry R.
julio 30, 2017
Dissapointed
PUBLICADO POR:
Yendry R.
julio 30, 2017
The color I got is the same as my natural hair color, I color my hair to change it not to get the same color I already have
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Yendry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Clare A.
julio 30, 2017
Dark Orange Hair :(
PUBLICADO POR:
Clare A.
julio 30, 2017
I wanted "dark ash copper blonde" to subtly change up my light brown hair, and instead My hair is a dark orangey red and I look so, so bad. So upset and needless to say I will now have to spend $200+ at the salon
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Clare - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Zujeily S.
julio 30, 2017
Not what I wanted at all...
PUBLICADO POR:
Zujeily S.
julio 30, 2017
This did nothing for my hair...I followed the instructions step by step, and I ended up with my roots pretty much brown/black and the rest of my hair a bit more lighter than what I had just with a reddish tint to it.So now I have to dye it a darker color to make it even all over. I was trying to avoid going dark. Sorry but I won't be re-purchasing this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Zujeily - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sue B.
julio 29, 2017
Colour treated hair
PUBLICADO POR:
Sue B.
julio 29, 2017
I found the solution very sticky and heavy and hard to wash out. My grey hairs are already showing after just six days so was not too happy with the outcome. I am thinking of cancelling my repeat order:/
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sue- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky and heavy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Vanessa D.
julio 29, 2017
No better than box color and hard to get out of hair
PUBLICADO POR:
Vanessa D.
julio 29, 2017
I'm no stranger to box color, and I was hoping this would be sort of a compromise between box color and salon color, but it was very much just your typical box color in a fancy box (and more than twice the price). The color came in a nice package with my name on the instructions saying it was specially formulated for me. But honestly, I couldn't help but feel like I paid $20 for box color with my name on it. There was nothing special about the process of application or the color itself. And it took FOREVER to wash out of my hair. I mean at least 20 minutes. I finally got it all out and washed/dryed my hair and I still feel like there's some in there! I like the idea of eSalon, and I reallllllly wanted to like this, but it's not worth the price. Unless you're brand new to box color and have no clue what color to get-- just go to the drugstore and pick it out yourself. You'll save yourself $10-15 and you won't have to wait for it to be shipped to you.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Vanessa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling differently. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Denise B.
julio 29, 2017
Results for grey coverage didn't work for my stubborn grey hairs
PUBLICADO POR:
Denise B.
julio 29, 2017
I liked the color and loved how easy the instructions were along with the packaging. The only issue I had was the product did not cover the grey..
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Alison R.
julio 29, 2017
Just okay.
PUBLICADO POR:
Alison R.
julio 29, 2017
This replaced a natural hair color I've been using for years. The color was adequate but after a reformulation it still wasn't was I was looking for. Plus this product gives my hair a very odd texture which the other product didn't. The over packaging is also a bit much. I tried it for a few cycles, but its not for me.
texture-wise.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Alison - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Ellie K.
julio 28, 2017
Hate the automated charge, hate the color, hate all your products
PUBLICADO POR:
Ellie K.
julio 28, 2017
Would never use this product again, but wait you charged me and sent me another box! It was too runny and expensive when it was $10 on the initial promotion and now eye-gouging at now $25 for full price!! Even the other products I purchased were cheap and overpriced. Would never recommend this place even to my worst friend.
5 de 5 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ellie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
LaDonna S.
julio 28, 2017
Only a few days
PUBLICADO POR:
LaDonna S.
julio 28, 2017
I'm sad to say that the color didn't last any longer than the store brands. Within a 3 days my gray hairs were noticeable again. My grey hair continues to defy colonists. Thanks anyway Esalon.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
LaDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathy Y.
julio 28, 2017
Warm beige
PUBLICADO POR:
Kathy Y.
julio 28, 2017
The color was too dark and stained my scalp. When I went to rinse it out, it was very gummy feeling and wouldn't rinse out with the shampoo provided so I washed my hair twice to get out the residue and my scalp is still stained.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kathy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Pam R.
julio 28, 2017
Rating
PUBLICADO POR:
Pam R.
julio 28, 2017
I ordered this product because it boasted on coloring stubborn gray. I tried the product and the color eventually vanished from the gray in less than 2 weeks, however I must say the remainder of my hair stayed with color for over a month.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Pam - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Diane T.
julio 28, 2017
color not close
PUBLICADO POR:
Diane T.
julio 28, 2017
Too much red and mahogany. Disappointed. Have 24 hours to shampoo as much color out as possible. I actually need to cover front gray, not everything. Maybe I wasn't clear. My hair is auburn not red.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tamila N.
julio 28, 2017
I am canceling my order
PUBLICADO POR:
Tamila N.
julio 28, 2017
While the product did make my hair feel fuller, the reds just did not last. I understand red is a tricky color and fades quickly but my was gone within 2 weeks.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tamila - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Rita J.
julio 28, 2017
Color is dark
PUBLICADO POR:
Rita J.
julio 28, 2017
The color is too dark for me
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Rita- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kathy C.
julio 28, 2017
Color was not right for me
PUBLICADO POR:
Kathy C.
julio 28, 2017
My color is not even close to what I selected. The only good thing about this experience is that my hair feels great. However, my hair color is really an awful, brassy reddish color. I was very hopeful that esalon would work for me, but sadly it did not. Now I must pay someone to fix my hair.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kathy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sandra K.
julio 27, 2017
what a disappointment
PUBLICADO POR:
Sandra K.
julio 27, 2017
the last shipment was complete disappointment. Salon has decided for me that roots will be enough, and sent only one colour, so I got brown instead of the red tone. I learned to mix both (root & ends) tones together to get the right tone, and now I have just brown. I can understand you do not want to send 2 bottles (though i assumed that was your offer), i am fine with that. but i find it unacceptable to decide for me what colour my hair should be, particularly because it is not what i was looking for. Major disappointment.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Sandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
LISA ANN P.
julio 27, 2017
I need to return my last order.
PUBLICADO POR:
LISA ANN P.
julio 27, 2017
I need to return my last order.
Please DO NOT autoship!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Lisa Ann - We’re sorry that you were unaware of the autoship service. Per your request, we have reached out to you explaining how to return your order for a refund. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kathrin B.
julio 27, 2017
What happened
PUBLICADO POR:
Kathrin B.
julio 27, 2017
I don't understand why my roots turned greenish with this color. The ends didn't take at all. Not happy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathrin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Sophie L.
julio 27, 2017
the color is not what i expected.
PUBLICADO POR:
Sophie L.
julio 27, 2017
Too orange. Will probably go back to a salon to fix it. I really wanted esalon to work for me for my roots. I honestly get a better results using L'oreal 8 1/2 and 9 light blonde mixed together :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Sophie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Erin B.
julio 27, 2017
There is a reason you go to the salon...
PUBLICADO POR:
Erin B.
julio 27, 2017
Followed directions - color is CRAP. Now I have to pay to get it fixed and damage my hair again with more color/chemicals.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Erin - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tricia L.
julio 27, 2017
Do not like color
PUBLICADO POR:
Tricia L.
julio 27, 2017
Did not like the color but love the product need to call to speak with someone busy with my job will call please don't send this color do not like it!!!!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
christina S.
julio 27, 2017
it turned my hair splotchy black
PUBLICADO POR:
christina S.
julio 27, 2017
it turned my hair splotchy black (was supposed to be goldish dark brown) and the vapors really burned my eyes
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Christina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heather C.
julio 26, 2017
Mixed feelings
PUBLICADO POR:
Heather C.
julio 26, 2017
I love the color but the dye doesn't wash out easy. I have to wash my hair 4 times to fully have my hair feel clean- after only 1-2 washes my hair looked and felt greasy.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Heather - We’re sorry to hear that you were unhappy with the how the hair color makes your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Denise B.
julio 26, 2017
too dark
PUBLICADO POR:
Denise B.
julio 26, 2017
the product is good but I don't like my color its to dark
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Denise - We apologize that your most recent order was darker than expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Sharlie B.
julio 26, 2017
Pass
PUBLICADO POR:
Sharlie B.
julio 26, 2017
Let me start out by saying that I have gotten my hair bleached and dyed for many years, so I don't have a sensitive scalp. I even did the standard test patch on the inside of my arm to test for a reaction, that gave me no reaction. HOWEVER, when it put this on my scalp to do my roots... it burned. It didn't subside either, it got worse and worse. I could only stand it for 5 minutes before I had to wash this off my hair. It left my scalp riddled with chemical burns . I could not wash my hair for a week after using so I could let my scalp heal. Do not recommend.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Sharlie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Lita D.
julio 26, 2017
too brown
PUBLICADO POR:
Lita D.
julio 26, 2017
I didn't like it because it wasn't light enough and didn't have the right golden red color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Lita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Susan B.
julio 26, 2017
Didn't look well at all
PUBLICADO POR:
Susan B.
julio 26, 2017
Was too much on the strawberry blonde side.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
.
julio 25, 2017
Never again!
PUBLICADO POR:
.
julio 25, 2017
it made my hair feel like straw. Horrible stuff. will never use again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Alice - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Deborah H.
julio 25, 2017
Not happy with cream formula
PUBLICADO POR:
Deborah H.
julio 25, 2017
The color did not cover the gray as well. I was unable to color all of my roots...that is, I didn't have enough product. It was messy and hard to handle. It did not stay where placed and dropped off. Very unhappy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shauna G.
julio 25, 2017
Destroyed my hiar
PUBLICADO POR:
Shauna G.
julio 25, 2017
This stuff literally destroyed my hair!!! Ever since using it, my hair has been very dry and brittle. :-( I have tried all kinds of expensive salon products and treatments to get it back to it's former soft, healthy condition to no avail. :-(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shauna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
jo P.
julio 25, 2017
Unpleasant
PUBLICADO POR:
jo P.
julio 25, 2017
Used only once and wouldn't use again, very unpleasant texture and really difficult to wash out.. Colour was the same as a product that cost half the price. Have requested not to get e-mails, but low and behold.
What to close the account and delete my details - can't.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jo - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling unpleasant. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Nikki Y.
julio 25, 2017
Greys
PUBLICADO POR:
Nikki Y.
julio 25, 2017
Beautiful color but need longer lasting grey coverage.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Nikki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Esther A
julio 25, 2017
Color
PUBLICADO POR:
Esther A
julio 25, 2017
Didn't get the color I was looking for
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Esther - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Alicia J.
julio 25, 2017
Burned scalp and made hair break off
PUBLICADO POR:
Alicia J.
julio 25, 2017
I was very happy with this product in the beginning but the last shipment I got literally burnt my scalp to the point of having scabs from blood on it felt like it was burned in my hair broke off and fell out so that is why I quit subscribing to the service now it won't let me post!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Alicia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Angela B.
julio 25, 2017
purchase review
PUBLICADO POR:
Angela B.
julio 25, 2017
I do not care for any of the trial offers that entice people to sign up not realizing it will then be auto-shipped. this purchase cost me alot more than I bargained for ugh I learned my lesson this time no more online ordering
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shawna M.
julio 25, 2017
I had such high hopes!
PUBLICADO POR:
Shawna M.
julio 25, 2017
I tried this out and found it more difficult to use than a standard box of Clairol or L'Oréal from the store. The color my hair turned is probably the most disappointing part! They sent two separate colors and I don't understand why. I followed the directions exactly and now my hair is two different colors . I was hesitant seeing two formulas. Who would want uneven color? I like the idea of all of this, but the color needs to be easier than a box kit from the store! And the color needs to perform better for an average at home user. That is the whole purpose of this kit-and it failed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shawna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Terri D.
julio 25, 2017
Not easy to use
PUBLICADO POR:
Terri D.
julio 25, 2017
Product is not easy to use, difficulty level 10 - need assistance from Salon Professional, not a home stylist reccommended.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Terri - We’re sorry that you were disappointed with your eSalon experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Michelle C.
julio 24, 2017
Color completely different than first time
PUBLICADO POR:
Michelle C.
julio 24, 2017
I don't know what happened but the color was way too dark on my roots and looked like red and orange Kool aid had been put on my ends.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Michelle - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Sues
julio 24, 2017
Not how I had hoped
PUBLICADO POR:
Sues
julio 24, 2017
Bought a demi permanent to tone down my highlights. Started to fade from the first wash!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Misty W.
julio 24, 2017
Hair color is nothing like last months
PUBLICADO POR:
Misty W.
julio 24, 2017
My roots are black and my ends are fire orange. The whole point of me wanting to go a copper color was so my hair would allover be lighter than previous colorings, so my regroth wouldnt be so obvious. Now my roots are black... that is not copper or brown but black. I am very unhappy with how my hair turned out this time
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Misty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Penny W.
julio 24, 2017
Not the co!or I wanted
PUBLICADO POR:
Penny W.
julio 24, 2017
The color is not the right shade.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Penny - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sydney Z.
julio 24, 2017
Product review.
PUBLICADO POR:
Sydney Z.
julio 24, 2017
Was much darker than i expected, Could not notice any gold in the color, just black. Gray coverage was good.
I have been adding developer to shampoo every day & washing it to get it a tad lighter. I hope this is not an automatic thing and i am billed even if i do not re-order it.
When I am ready to try again, I will pick a shade or two lighter. I do not want an automatic shipment unless i order it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Sydney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Daniela D.
julio 24, 2017
Don't cover grays the way I expected
PUBLICADO POR:
Daniela D.
julio 24, 2017
The color was correct and match the color I had before but it doesn't cover the grays the way I expected, my roots are a lot lighter than the rest of my hair. Not very satisfied.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Daniela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Michelle S.
julio 24, 2017
Worst hair dye I have ever used!
PUBLICADO POR:
Michelle S.
julio 24, 2017
I never write reviews but this stuff is horrible! I guess you get what you pay for. I had to wash my hair multiple times just to get the gross, sticky residue out of my hair. Never again! I wish I read the reviews. Buyers beware! 👎🏼
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nancy E.
julio 24, 2017
Not happy
PUBLICADO POR:
Nancy E.
julio 24, 2017
Close...kinda.... I was scared of exactly what happened. I have a few greys coming in and I just wanted to keep my natural color until I decide to just go blonde. Now my hair is RED not strawberry blonde....I'm just sad and don't know what to do
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Nancy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ramya M.
julio 24, 2017
Not satisfied with the color
PUBLICADO POR:
Ramya M.
julio 24, 2017
I love the shampoo and conditioner but not happy with the color- it was a total disappointment
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ramya - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shelly R.
julio 24, 2017
Very disappointed..
PUBLICADO POR:
Shelly R.
julio 24, 2017
The packaging was super cute, but that's where it ends. Washing the color kit made my hair sticky with a thick film and NOT washing out. It was a nightmare. It literally took me an hour to wash it out and I had to use dawn dish soap to get it all out. Now my hair is super dry and I'm scared to see what my hair will look like in a few days the next time I wash it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shelly - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
jacquie D.
julio 24, 2017
Light brown hair this turned it BLACK!!!
PUBLICADO POR:
jacquie D.
julio 24, 2017
So for a bit ,this was a great product ,the past 2 have turned my hair almost jet black yet said light brown . Now can't figure out how to get it back to the right color without a professional job . If you can't get it right empty it and start again. I would expect in the least a credit back for the 2 so I can pay to fix this mess. I may try the other company who said they would never have mixed or labeled it wrong. This is a product that is going down hill fast in my book.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jacquie - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Desire C.
julio 24, 2017
Not for me
PUBLICADO POR:
Desire C.
julio 24, 2017
I had to dye my roots and my ends with two bottles I am used to using one bottle for everything. The color was too red. I did not get an even color in my hair, I have several light and darker colors. Everytime I wash my hair red dye is still coming out. I am used to dying my hair the color is off, way too red. I am not happy with this product sorry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Desire - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Diane G.
julio 24, 2017
Custom hair color
PUBLICADO POR:
Diane G.
julio 24, 2017
Was very unsatisfied with this product. My grey hairs returned in 2 DAYS!! And I followed the directions to a T and the color was just wrong, too
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
