I don't know why it faded . I think bc I have blonde and dark on roots it's not going to stay in want the I have in my profile. ? How do you change a color if wants to.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy S.
diciembre 30, 2017
Buyer Beware,,
PUBLICADO POR:
Peggy S.
diciembre 30, 2017
Angry that this was an auto shipment that I was not aware of. Buyer Beware
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Peggy - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa R.
diciembre 30, 2017
Quite Disappointing
PUBLICADO POR:
Lisa R.
diciembre 30, 2017
I was keen to try this product but was disappointed that after 6 shampoo's the colour faded. I had hoped for a better length of time. This lasted less time that colour's purchased from a shop.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cali-Maret B.
diciembre 29, 2017
Flat. Different colors
PUBLICADO POR:
Cali-Maret B.
diciembre 29, 2017
I did not like the fact that 1. I only received 2 bottles when i made it clear i had long thick hair, so I did not have enough product to evenly distribute and its not like I could run to a beauty supply shop to match the color since its supposedly "custom made". 2. The 2 bottles I received were two different colors. One for roots one for ends. I did not like this since I color my hair from bottom to top since my ends need more saturation. I also just wanted one color. The color itself was too flat. I wanted a shiny chocolate brown and got a flat dark brown black mix. I also specified I was trying to hide the red in my hair and these colors had a lot of red in them to begin with. While washing out the color it made my hair very coated and took me 5 shampooings for it to feel normal. Overall wasnt satisfied and canceled subscription. The reason I give it two stars is because I did love the packaging and the personal touch, and the price was good, but I've done better mixing color myself from Sally's than this "custom color"
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cali-Maret - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
GBird
diciembre 29, 2017
Color was beautiful but...
PUBLICADO POR:
GBird
diciembre 29, 2017
The color was rich and beautiful but it was simply too dark. I ordered a dark brown but it really came out nearly black. I got asked over and over ‘you dyed it black?!’ I just didn’t feel confident for nearly a month until it began to fade a little. I told esalon and they were eager to address the color mishap but just wanted to let you know to be really specific about your color needs as the dye does start out quite a bit darker than the color ordered.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
GBird - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda S.
diciembre 28, 2017
Just ok
PUBLICADO POR:
Linda S.
diciembre 28, 2017
I used this hair color a couple years ago and loved it. It seemed different this time. The root color was great although all grey didn't cover. The ends ended up way to dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer C.
diciembre 27, 2017
Not quite what I had in mind
PUBLICADO POR:
Jennifer C.
diciembre 27, 2017
The color wasn’t bad, but I was hoping for more red. I honestly couldn’t tell a difference between the original color and the new formula.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tawshawni B.
diciembre 27, 2017
Not good
PUBLICADO POR:
Tawshawni B.
diciembre 27, 2017
The last two times I used it it was very greasy and clogged my drain hated that feeling washing it out of my hair felt like wax thick in my hair had to wash it 3times also last batch my roots we're way lighter than my normal hair had to by dye from store to fix it
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tawshawni - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Morgan H.
diciembre 27, 2017
Okay.
PUBLICADO POR:
Morgan H.
diciembre 27, 2017
I followed instructions completely and was super excited about it but it left my hair really greasy, the dye would not wash out for about three days and it turned super greasy and just nothing like what i imagined it would be. After 4 days the color has almost washed out and even though it was semi permanent dye i expected it to last much longer. I'm happy i gave you guys a chance though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Morgan - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Heather B.
diciembre 27, 2017
Still not right on but it will work
PUBLICADO POR:
Heather B.
diciembre 27, 2017
I guess its hard to judge from a photo. It still isn't quite right but credit for trying.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine S.
diciembre 26, 2017
Hair color not desired
PUBLICADO POR:
Christine S.
diciembre 26, 2017
The hair color I received was nearly black in color. I asked the stylist for a brown color that looked more natural. What I got was a head full of red black color that faded to a dark red. I specifically wrote a note to my stylist, and it was ignored. When I received a color (free of charge) to correct the first mess up, the color was exactly the same and just darkened my hair yet again.
Since, I’ve had my hair corrected by a local stylist where I spent over $200 correcting what this company did. I’ll never recommend this company to anyone. The stylist was appalled by the results as well as she fingered through my hair trying to decide how to correct. She reviewed the color numbers that the eSalon stylist chose, informing me that the color was so dark it was almost identified as black.
It seems that the stylists here do not listen to their clients nor do they correct their mistakes.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debra T.
diciembre 26, 2017
New color
PUBLICADO POR:
Debra T.
diciembre 26, 2017
The new color you sent me was a dark blonde and didn't match the light blonde the rest of my hair is. Plus it still doesn't cover my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan W.
diciembre 26, 2017
Didn’t like my color
PUBLICADO POR:
Susan W.
diciembre 26, 2017
1st time it was way too ter 2nd time my mom saiid still way to red your not going to like it and I didn’t
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with your reformulated hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandy L.
diciembre 26, 2017
Color
PUBLICADO POR:
Sandy L.
diciembre 26, 2017
It was a lot darker this time please check the formula.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephanie J.
diciembre 25, 2017
Not satisfied
PUBLICADO POR:
Stephanie J.
diciembre 25, 2017
My root color was much lighter than the rest of my hair color. I would have preferred to just have the 2nd color for all over my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
BETTY
diciembre 24, 2017
MY FIRST COLOR......
PUBLICADO POR:
BETTY
diciembre 24, 2017
I WAS NOT 100% SATISFIED WITH THE COLOR, TOP AND BOTTOM DID NOT MATCH.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
belit J.
diciembre 24, 2017
Uneven hair color
PUBLICADO POR:
belit J.
diciembre 24, 2017
So I love the overall color with the exception of my roots. They still came out a lot lighter then the rest of my hair. I followed the instructions to the T. I even watched all the tutorials.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Belit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
B S.
diciembre 24, 2017
Your products suck cancel my order
PUBLICADO POR:
B S.
diciembre 24, 2017
Never use again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
B - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chelly
diciembre 24, 2017
Horrible!
PUBLICADO POR:
Chelly
diciembre 24, 2017
I use this product for the first time and left my hair with a thick film and feels gooey! I will not purchase this product again. Very disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chelly - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Georgette C.
diciembre 23, 2017
Color doesn’t last
PUBLICADO POR:
Georgette C.
diciembre 23, 2017
Doesn’t last long at and doesn’t cover stubborn grays well
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Georgette - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Wendy F.
diciembre 22, 2017
Was hoping for better results
PUBLICADO POR:
Wendy F.
diciembre 22, 2017
It was easy to use and packaged very nicely. However my color was off. I wanted slightly darker Mahoganey brown. I got slightly lighter brown hair that's copper. I'm sad that I'm stuck with this through Christmas. I sent a pic in, I gave a statement, and I chose a dark color through the prompts so I'm not sure how I could have been more clear. It's upsetting.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tina V.
diciembre 22, 2017
coverage
PUBLICADO POR:
Tina V.
diciembre 22, 2017
Color did not cover completely over grey
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Susan E.
diciembre 22, 2017
Colour doesn’t lady as long as it used to.
PUBLICADO POR:
Susan E.
diciembre 22, 2017
I’ve been an e-Salon user since the start. I loved that they custom matched my former Paul Mitchell salon color exactly. I live the auto shipping and customer service when I travel.
The last 6 months or so I’ve noticed my color fades after 2-3 weeks when it used to last 6-8. I shortened my delivery interval but I have fading too soon in the cycle. Have you changed something in the formula e-salon? If so- go back! Please.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
debbie W.
diciembre 21, 2017
I did not like this color.
PUBLICADO POR:
debbie W.
diciembre 21, 2017
It turned out too brown not red. Needs to be more red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachael N.
diciembre 20, 2017
Injured myself trying to get the bottle open
PUBLICADO POR:
Rachael N.
diciembre 20, 2017
I've used e-salon a couple of times (this may literally be the second time). I had a vague memory that the color was difficult to open, but it didn't deter me from purchasing again. My experience this time will make me think twice and most likely not purchase again.
I get that when shipping chemicals through the mail you're going to want a tight seal. But this was ridiculous. I got a 2 step kit. I had to work the lid on the color for Step 1 for a while, but I eventually got it open. I was twisting the lid so hard that when it did eventually come off color splattered all over me and my bathroom. It was annoying, but no biggie. I wiped it up and got on with it.
Step 2 is where things went from annoying to absurd. I could not, for the life of me, get the lid off of the color. I had 15 minutes to get ready for Step 2. I was not able to get the lid off in that time frame. I tried gloves on, gloves off, and using a towel for traction. This was all at about 6 am. Its now 10 am and my left hand is bruised and swollen from trying to get the damn thing open. After my 15 minutes were up I resorted to other measures. I went for the tool box, which I luckily had pulled out for a different reason last night. Pliers had no effect. I eventually grabbed a screwdriver and a hammer and broke the lid apart like I was chiseling a sculpture. Naked. In my bathroom. Panicking because I thought I was going to work with brown streaks all over my head.
Now I'm sitting at work with a swollen hand and great hair color. The only reason for my 2 stars is that the color is lovely. But the aggravation has made me consider paying 10 times as much at a salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachael - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Geri M.
diciembre 20, 2017
Chemicals burned my skin
PUBLICADO POR:
Geri M.
diciembre 20, 2017
The demi-permanent was more harsh than the permanent solution. Will go back to that one.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Geri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ariel B.
diciembre 20, 2017
Never again
PUBLICADO POR:
ariel B.
diciembre 20, 2017
Was not color I ordered. Was Messier than other dyes. Dried my hair out way more than any grocery store brand. But the stain remover worked!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ariel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Michelle A.
diciembre 20, 2017
Not bright
PUBLICADO POR:
Michelle A.
diciembre 20, 2017
The color was dark but not bright. I have a picture of what my hair looked like after my first order with you and i loved it. Have not been able to get that color again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna F.
diciembre 20, 2017
Misleading Subscription Service
PUBLICADO POR:
Anna F.
diciembre 20, 2017
The color product was good, however they were misleading about signing me up for a subscription service. I am typically very detail-oriented and I rarely miss this type of thing. When they asked for the frequency of my hair color, they seemed to be asking if I wanted semi-, demi-permanent etc. They were not clear or up front about the fact that I was being signed up for a subscription service.
The product is fine, but do not be misled that this is a subscription service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle S.
diciembre 19, 2017
Super Bumbed
PUBLICADO POR:
Danielle S.
diciembre 19, 2017
I was expecting a more purple brown, which it what the chocolate mauve color is and said in my comments I was hoping for. Came out red brown. Did NOT want red. Could buy this color for cheaper thru Sally's for the results I got.
UPDATE: When I originally ordered my color I pick an option closest, I thought to what I wanted but still added a note as it truly wasn't what I was looking for since I wanted a more purple base vs red. I received my first color, wrote a review as hated it since all I ended up with red and someone replied which I appreciated and said would fix it accordingly. I was just sent the exact same color!!! I don't want this at ALL. My review should have been reviewed prior to 'making' my color. I don't have the time to write everywhere what could be found in one spot.
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PUBLICADO POR:
amy B.
diciembre 19, 2017
Waxy hair dye
PUBLICADO POR:
amy B.
diciembre 19, 2017
I like the color, the price, and the convenience of esalon. However, I had to cancel my subscription because I can’t stand the waxy/sticky/gummy formulation. I have followed the instructions on the package and used a clarifying shampoo but this product is way too difficult to wash out. My hair feels waxy for days and I have to scrape the build up of dye from my scalp. I’m going to try Madison Reed and hope for a better formulation.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vernia B.
diciembre 19, 2017
Didn’t work
PUBLICADO POR:
Vernia B.
diciembre 19, 2017
It’s not covering the gray as well as it should my roots are already showing gray
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Vernia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
JULIE G.
diciembre 19, 2017
Color came out dark brown
PUBLICADO POR:
JULIE G.
diciembre 19, 2017
The color came out way to dark almost black.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Austin A.
diciembre 18, 2017
HORRIBLE!
PUBLICADO POR:
Austin A.
diciembre 18, 2017
After my initial (Demi-permanent, to cover highlights) color was WAY too dark and red, I was given a complimentary permanent color to "fix" it. (I had to write several emails and make a phone call to get the "corrected" color to be free of charge, as per the company's guarantee.) Now, my hair is even darker and redder than it was (nearly black). I now have to make an appointment at a salon to have it fixed, which will be both costly and damaging to my hair. Never again.
UPDATE- I am going to have to spend $150-$175 at the salon to get this junk out of my hair, as it is nearly BLACK and my own hair is medium ash brown. I am absolutely furious that I wasted my money, time, and the health of my hair on this. Xero stars!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Austin - Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melyssa L.
diciembre 18, 2017
Great color, but my hair feels greasy
PUBLICADO POR:
Melyssa L.
diciembre 18, 2017
Great color, but my hair feels really greasy and sticky. I did everything right by the directions. My hair looks like I used five tubes of V05.
I’m not sure if maybe the formula is made different for curly hair?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melyssa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Shelley R.
diciembre 18, 2017
Dark Blonde
PUBLICADO POR:
Shelley R.
diciembre 18, 2017
I just used this last order 3 days ago. I went back to my 2nd color request of dark blonde with less brassiness. It was darker than before. Also the last 3 times I have colored my hair I have broken out with an itchy rash. This was the worst it has been. Prior to this time it was just on my hairline and ears. This time it is even on my scalp. Have they changed the formula? I will wait for a response before discontinuing any future orders.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy T
diciembre 18, 2017
orange
PUBLICADO POR:
Tammy T
diciembre 18, 2017
This made my hair have a orange tint. I hate it. What I want is ash blond 7.1. this is not even close to that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia R.
diciembre 18, 2017
Lesson learned!
PUBLICADO POR:
Patricia R.
diciembre 18, 2017
I burned my hair. It’s my own fault for not reading instructions more carefully but as a friend, I would have put in bold letters DO NOT TREAT STRANDS ALREADY TREATED! Only color your hair growth.
I have suffered four months with losing several inches of burned hair. It has hurt my self-confidence. I love the color that I have gotten from e-salon but my last shipment of color I did not allow to stay on long enough because I am nervous to burn my hair again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback and apologize for your unpleasant experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shockwave
diciembre 17, 2017
awful bottle
PUBLICADO POR:
Shockwave
diciembre 17, 2017
This is the first time I got bonus bottles. But the 1st bottle 1 for the root was so difficult to open . I spend half hour to open it. Put it in the hot water was not working at all. I need to used a small knife to broke the lid. It was awful. The old style of bottle never has this problem. Pleas fix it. I was glad it wasn’t the bottle 2 I cannot open it. It was so far the worst experience.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shockwave - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We value every client, and will be reaching out to in regards to your disappointing experience. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia H.
diciembre 17, 2017
Very hard on my hair
PUBLICADO POR:
Cynthia H.
diciembre 17, 2017
I lost way too much healthy, not previously colored or permed hair. It's now very fragile. I do not want any more of your products.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina C.
diciembre 17, 2017
Horrible.
PUBLICADO POR:
Christina C.
diciembre 17, 2017
My color is patchy and didn’t cover my grey. Also left a weird residue on my hair. Even after I washed it three times
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Carie S.
diciembre 16, 2017
STILL TOO DARK, ALMOST BLACK, s/b medium&YOU FAILED TO SEND MY HIGHLIGHTS
PUBLICADO POR:
Carie S.
diciembre 16, 2017
WHERE IS MY ORDER?
My color is far too dark steel and I now have that hideous dividing line between the hair that is now too dark and the new color that is at least a little better on me.
I called Dec 8, 2017 asking if I should do yet another color fix to attempt to lighten the die from the first color you sent me the is far too dark. Or, if I should highlight to try to blend it together. Your staff told me to highlight and I ordered the new immediately-moving up the pending shipment and I was told I should receive it my 2-3 days ago. Surprisingly, AT MY OWN COST even though it was your blend from the first lot that was for too dark, and I've been trying to lighten it ever since. look at my photos. Now my hair is almost black which looks horrible on me!
...That was on 12/8/17, over a week ago and I have received no notices indicating that it’s being shipped, when I was told I would hopefully receive it by two ago. When I looked on-line, it say it isn't shipping until my regular time on the 21st! I MOVED THE ORDER UP-I SHOULD HAVE RECIEVED IT ALREADY. I HAD EXPRESSED THAT I WANTED TO FIX MY COLOR BEFORE MY HUSBAND'S BUSINESS CHRISTMAS PARTY. WHY HASN'T IT BEEN SENT? AT THIS POINT, WOULD YOU RUSH IT?! It should NOT be at MY cost.
Also, in the last order I received a conditioner and styling lotion that I did not order. At first I thought they must be samples to try. When I just checked your website I see that you charged me $30 for them! I did not order these! PLEASE REFUND ASAP.
NOT HAPPY WITH YOUR COLOR.
Thx
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Carie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
M B.
diciembre 15, 2017
Convenient but just ok coverage and color
PUBLICADO POR:
M B.
diciembre 15, 2017
After three tries and color adjustments, it still didn't cover the gray well or look a anything close to the light brown in the picture. I give up.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
M B. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maureen B.
diciembre 14, 2017
Gentle
PUBLICADO POR:
Maureen B.
diciembre 14, 2017
A little too red...just a small adjustment
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maureen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sheila C.
diciembre 14, 2017
Made hair fall out.
PUBLICADO POR:
Sheila C.
diciembre 14, 2017
Color was good but my hair got really thin.. When I colored my hair globs of hair was in the drain after rinsing. Didn't realize how bad it was until I rinsed it out in the shower vs the sink. Had to be the product, first time I used a non salon product. Never again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia M.
diciembre 13, 2017
Haircolor
PUBLICADO POR:
Cynthia M.
diciembre 13, 2017
I’ve asked in prior emails to have my color toned down to a more brown (current color too red and lightens my roots too much). I was told my colorist made the change but my last order was the exact same as original.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. However, all eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Charles L.
diciembre 13, 2017
Color
PUBLICADO POR:
Charles L.
diciembre 13, 2017
It starts off good but after a week or so it fades to that redish tint even after I use the lock it shampoo an conditioner?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charles - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda S.
diciembre 13, 2017
Color not as requested
PUBLICADO POR:
Brenda S.
diciembre 13, 2017
I asked for an Ash blonde color. Received a yellow blonde. When I gave feedback I asked if it were possible to get a more Ash blonde color. Not so yellow. I send pictures. The woman who responded was rude and told me to go to a salon and have my hair died gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa W.
diciembre 13, 2017
Hard to rinse out
PUBLICADO POR:
Melissa W.
diciembre 13, 2017
It was like gunk in my hair never again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Brittany W.
diciembre 13, 2017
1st time user
PUBLICADO POR:
Brittany W.
diciembre 13, 2017
I liked that esalon includes everything needed in the kit. I wish i had known i was going to have two colors for roots and length. It is very close to the salon color in my hair but still a little flat. Really hard to color back of head myself.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brittany - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Debra S.
diciembre 12, 2017
Didn't arrive
PUBLICADO POR:
Debra S.
diciembre 12, 2017
It has never arrived. I have cancelled my plan and would like refund please. Very disappointed.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Debra- Thank you for bringing this matter to your attention. We are so sorry to hear that you have not received your order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara M.
diciembre 12, 2017
bad product
PUBLICADO POR:
Barbara M.
diciembre 12, 2017
I wasn't sure at first that e salon hair color was the problem, but after this last use I am positive. I do not usually write reviews, but felt I needed to this time. I don't usually have dandruff but shortly after using e salon I started getting these little chunks of dry scalp, I could feel it when I ran my fingers across my head. I thought that it could just be due to the change of season but then it got a little worse. I decided not to use esalon anymore and wanted to go back to the Age Beautiful (purchased at Sally's Beauty Supply) I went to Sally's in a surrounding town and they were out of my shade. Later went to another Sally's and found that, that particular stored had closed. During these weeks of trying to go back to my old color, low in behold my scalp had improved greatly. Desperate to get color on my hair, I reluctantly used the e salon (still in unopened box) within one day, my scalp was back to small chunks of skin flaking off. I am convinced that e salon hair color is too strong for my skin and the color does not cover gray, nor is it as rich and deep as my previous color. I will not use this product again, as I feel it is dangerous to my scalp.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Barbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
JULIE R.
diciembre 12, 2017
Didn't appear to be permanent...
PUBLICADO POR:
JULIE R.
diciembre 12, 2017
As a hospice patient, I am unable to wash my hair my on own. It was only washed 4 times since this treatment. It washed right out. Now my hair is darker on top & on the ends. Looks silly. Afraid to use again.
Julie
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sheila B.
diciembre 12, 2017
Slimy and smelly
PUBLICADO POR:
Sheila B.
diciembre 12, 2017
I really wasn't impressed by any means. I was upset because I paid for hair color and honestly get better results from a Revlon cheap box for 5 bucks. I wanted a black cherry color but instead I got a super reddish brown that looked mousy and faded after 2 washes. I'll continue to buy from the drug store.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sheila- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nina H.
diciembre 11, 2017
hair color
PUBLICADO POR:
Nina H.
diciembre 11, 2017
Didnt lighten hair, turned it red
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Toni L.
diciembre 11, 2017
Easy coloring
PUBLICADO POR:
Toni L.
diciembre 11, 2017
I just thought it was a little to orangey red.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christine H.
diciembre 10, 2017
Gray Hair
PUBLICADO POR:
Christine H.
diciembre 10, 2017
The color does not work on my gray hairs on the two times I've used your product. I am unhappy with the product.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We are so sorry to hear that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Judith I.
diciembre 10, 2017
Custom Hair Color
PUBLICADO POR:
Judith I.
diciembre 10, 2017
The last shipment was way too red and not brown. I had asked for the color to less dark but not red!! The color was HORRIBLE!! I had to buy a root color at CVS to cover the roots!!
Please change this formula to be more darker brown.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jill R.
diciembre 10, 2017
Too dark, made hair greasy
PUBLICADO POR:
Jill R.
diciembre 10, 2017
The colour came out much darker than that I chose. It also made my hair incredibly greasy, requiring 3 shampoos to get clean.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Becca E.
diciembre 9, 2017
Way too dark
PUBLICADO POR:
Becca E.
diciembre 9, 2017
Much much darker than I asked for
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon S.
diciembre 9, 2017
Absolutely the worst experience I have had!
PUBLICADO POR:
Sharon S.
diciembre 9, 2017
The conditioner turned to a glue on my scalp and after over 1.5 hours of trying to rinse it put it is stuck as a glue on my scalp. Over 150 hairs in a clump came out due to it!!!!!! I have to go to salon now to see if they can get the crap off my scalp. A doctor is next for the raw scalp I have from trying to get the conditioner/glue off my scalp. Bald patches now!!!!!!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sharon- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Terese K.
diciembre 8, 2017
Color not true
PUBLICADO POR:
Terese K.
diciembre 8, 2017
After a number of times sending comments about the color being to dark and not enough gold. I have given up on this product.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Terese- I am a licensed hair colorist here at eSalon. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca O.
diciembre 8, 2017
2nd color shipped
PUBLICADO POR:
Rebecca O.
diciembre 8, 2017
Box arrived with two bottles of color, first bottle in box of color was perfect, next time I was ready to color made my color Orange red. And Every box after that the same formula haven't opened box to use it. Need to return color and cancel.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Hi Rebecca,
Thank you for reaching out about this situation. I see that you have worked with your Colorists to resolve this confusion, and your next order is on the way! Please let us know if there is anything else we can do to help you reach your hair color dreams!
PUBLICADO POR:
nellya S.
diciembre 8, 2017
will send you color even when you cancel and keep charging you
PUBLICADO POR:
nellya S.
diciembre 8, 2017
didn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up.
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PUBLICADO POR:
Vivienne D.
diciembre 8, 2017
Gray Hair Dillema
PUBLICADO POR:
Vivienne D.
diciembre 8, 2017
It’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Vivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brandy O.
diciembre 8, 2017
Silverish Black
PUBLICADO POR:
Brandy O.
diciembre 8, 2017
Hi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Jennifer W.
diciembre 8, 2017
Wasted color
PUBLICADO POR:
Jennifer W.
diciembre 8, 2017
The colorist matched my color exactly only problem was I wanted a completely new color.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Certified Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Emma W.
diciembre 8, 2017
Grey coverage not complete
PUBLICADO POR:
Emma W.
diciembre 8, 2017
I purchased a light brown ash to redo my light brown natural roots and cover grey. It stripped my hair a little, revealing brassy undertones, which worked against the neutral to ash brown look I was trying to achieve. The colour also didn't completely cover my greys, especially the very fine greys at the front of the temple area.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
tebra P.
diciembre 7, 2017
Wrong color
PUBLICADO POR:
tebra P.
diciembre 7, 2017
I don’t know what happened but I colored my hair and it came out really ashy and dull. The box was different if that makes any difference. So far up until now everything has been great. I haven’t done anything to change my hair since I’ve been using you. So I don’t know if it got mixed up with someone else’s or what. Just letting you know so you can review it. Thank you
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dear Tebra- My name is Stephanos, and I am a licensed colorist here at eSalon. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Janice S.
diciembre 7, 2017
Colour adjust
PUBLICADO POR:
Janice S.
diciembre 7, 2017
Was horrible colour from light blonde colour to grey had to pay out for hairdresser to fix it not impressed
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kay A.
diciembre 7, 2017
Hot headed
PUBLICADO POR:
Kay A.
diciembre 7, 2017
After receiving my remixed colour it took a while to get it done due to medical reasons. The roots took most of the colour but then the length of my hair badly coloured which I was very disappointed about. 😲 The colour I chose stood out slightly onto but by my ears & bellow my own colour.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dear Kay- My name is Stephanos, and I am a licensed colorist here at eSalon. We want to thank you for bringing your experience to our attention. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! We appreciate you reaching out!
PUBLICADO POR:
Deb H.
diciembre 7, 2017
requested trying new highlight
PUBLICADO POR:
Deb H.
diciembre 7, 2017
I requested trying the highlight system and was told i'd e contacted.... no word
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dear Deb- My My name is Stephanos, and I am a licensed colorist here at eSalon. We sincerely apologize for your experience, and thank you for bringing this to our attention! We are committed to your Color Happiness, and have sent you an email with more information regarding your inquiry. Please let us know if we can assist you further!
PUBLICADO POR:
Deborah S.
diciembre 6, 2017
way to dark
PUBLICADO POR:
Deborah S.
diciembre 6, 2017
No glide, just black. Suppose to be dark brown. Not happy looking like a witch.
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PUBLICADO POR:
Susan G.
diciembre 6, 2017
Too red
PUBLICADO POR:
Susan G.
diciembre 6, 2017
I received my first kit and tried it. Too much red. So I let them know and they sent me one for free which was very nice! But the 2nd one was again too red. I was trying to go for a darker blonde or light brown. This was auburn. So I gave up. Great idea but it’s too hard to get the right color
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We’re so sorry to hear that you were disappointed by the results of your color application. One of our Certified Colorists will be reaching out to work on adjusting your formulation, and getting you the color you were dreaming of. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kyah M.
diciembre 6, 2017
Beautiful color-- absolutely NO staying power
PUBLICADO POR:
Kyah M.
diciembre 6, 2017
This color was the dream-- at first. The shade was perfect, the application was easy, and it came in a timely manner. But after washing my hair only 3 times (with color-care shampoo), the color was mostly washed out. I canceled immediately. I really wish this could have worked out, but I can't afford to dye my hair weekly (nor would my hair survive the trauma).
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to get you better coverage! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Ira C.
diciembre 5, 2017
Still Needs Adjustment
PUBLICADO POR:
Ira C.
diciembre 5, 2017
A previous adjustment lightened it sufficiently but now it has too much brass. Cool it a bit.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Ira - We're sorry this color was a little bit too brassy. Your colorist is working on your formula to provide you with the shade you want and counter any brassy tones. We look forward to hearing how you love your new custom color!
PUBLICADO POR:
Kelly M.
diciembre 5, 2017
I was not impressed
PUBLICADO POR:
Kelly M.
diciembre 5, 2017
My hair is still red. In not impressed
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced warmth. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Stephanie B.
diciembre 4, 2017
Not the color I Expected
PUBLICADO POR:
Stephanie B.
diciembre 4, 2017
My hair was a dark burgundy color so I was excited when this color was coming to me. HOWEVER when coloring my hair the color was a BROWN and totally covered all my burgundy. Now I have dark brown hair and NOT HAPPY.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Stephanie - We are sorry that your hair color turned out other than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jane P.
diciembre 4, 2017
Didn’t cover all the grey.
PUBLICADO POR:
Jane P.
diciembre 4, 2017
This could be my fault too. I will order my color a shade darker and tell the colorist where the grey is and how much
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Jane - We’re sorry your recent order didn’t provide the coverage you expected.Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Laura L.
diciembre 4, 2017
I’m not convinced
PUBLICADO POR:
Laura L.
diciembre 4, 2017
I’m underwhelmed. I asked for ash blonde, got gold. I asked again for way toned down ash, no luck. The lady on the phone hedged when I asked about the guarantee. I think it’s time to cancel.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Laura - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary free hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kendra T.
diciembre 4, 2017
Hair product is great but....
PUBLICADO POR:
Kendra T.
diciembre 4, 2017
My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim W.
diciembre 4, 2017
Long thick hair
PUBLICADO POR:
Kim W.
diciembre 4, 2017
I described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Kim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize.
PUBLICADO POR:
Tiffany W.
diciembre 4, 2017
Too dark
PUBLICADO POR:
Tiffany W.
diciembre 4, 2017
Hello. Although I liked the ease of the package usage and that all materials needed are included in the package, I think the light brown is too dark for my hair. I was actually going to contact and inquire how I change my hair coloring product. After 3 months of using it, I think I need to try a lighter shade.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tiffany- Thanks for sharing your feedback. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Melissa A.
diciembre 4, 2017
I cancelled my account on Nov. 16th.
PUBLICADO POR:
Melissa A.
diciembre 4, 2017
Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Melissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help!
PUBLICADO POR:
Patty A.
diciembre 3, 2017
Haircolor decent but Highlights awful
PUBLICADO POR:
Patty A.
diciembre 3, 2017
I've used the haircolor twice and it was good enough. I wasn't blown away by it.
However, the Highlighting kit sent was ridiculous. First, the manner in which I am supposed to highlight is tedious. No cap or any way to keep highlighter from the rest of your hair. Just separate it in this oddly instructed ,hard to grasp way.And I am an intelligent person that can understand very intricate instructions on a many manner of subjects. Then when all was said and done the color was wrong all wrong.I'll just go back to my tried and true L'Oreal highlighter. Or an even better idea. Bite the bullet and pay a salon.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Patty - We apologize for the disappointing experience you had with our Lightlab. We’ve received your feedback on your recent order. Your colorist will review your comments and adjusted the application for your next highlight kit. If your colorist has any questions, they will reach out to you. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Lightlab kit will be similar to your last one, the results will be lighter than they were before. For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina N.
diciembre 3, 2017
Hated it
PUBLICADO POR:
Tina N.
diciembre 3, 2017
This was absolutely the wrong color and my hair felt like straw after using it.?
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Tina - We’re sorry that your hair felt straw after your color application and that your color didn't come out as expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Amy T.
diciembre 3, 2017
Doesn’t cover grays
PUBLICADO POR:
Amy T.
diciembre 3, 2017
So bummed. This color faded in less than a week.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Amy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
.
diciembre 2, 2017
Wrong item sent
PUBLICADO POR:
.
diciembre 2, 2017
They sent me the wrong item and when refunding it they wouldn’t reimburse for shipping. I refuse to order from them again but now I am stuck getting emails nonstop from them and multiple times tried to unsubscribe but cannot get my email removed. They are Awful!!!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
We apologize for any confusion regarding your account. When you spoke with our representative, we offered to send you an adjusted color at no charge or you could return the package and be refunded for the price of the color, less shipping. We see that you've already spoken with one of our representatives, who has help you resolve the situation and unsubscribe from our promotional emails. We're glad we were able to help.
PUBLICADO POR:
Samantha S.
diciembre 2, 2017
Hair color
PUBLICADO POR:
Samantha S.
diciembre 2, 2017
Since my first shipment the color hasn't been quite right. And it takes a lot to wash this stuff out. My hair feels like lard is in it and need to wash 2-3 times. I'm not happy with the product.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Samantha - We sincerely apologize that your color came out other than expected, and appreciate you taking the time to share your feedback. We are happy to help. To help avoid the issue of the hair color being hard to rinse out in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. Again, we apologize for any dissatisfaction with your color. We hope you consider using our service again in the future.
PUBLICADO POR:
Margarita
diciembre 1, 2017
Worst color experience EVER!!
PUBLICADO POR:
Margarita
diciembre 1, 2017
Not even close to what I asked for! Very dark and no highlights. Not as promised and then argued with me to get a refund. HORIIBLE experience!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Magarita- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Nicole J.
diciembre 1, 2017
Excessive shedding since coloring
PUBLICADO POR:
Nicole J.
diciembre 1, 2017
My hair has been falling out excessively since I’ve colored my hair with eSalon. I don’t dare use the product again for fear of losing all my hair. My hair is soo thin now. Luckily I had really thick hair so it doesn’t look poor. The product colored well. But I can’t ignore the fact that the day after coloring my hair, it started falling out and kept losing more for a month. It has gotten better now but I still can grab loose hairs every time I grab my hair.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Nicole- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
.
diciembre 1, 2017
AWFUL
PUBLICADO POR:
.
diciembre 1, 2017
Did not like product and now I cannot delete my account!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Karla- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your eSalon account. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kristi W.
diciembre 1, 2017
MIXTURE SEEMED OFF
PUBLICADO POR:
Kristi W.
diciembre 1, 2017
My last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Jenn E.
diciembre 1, 2017
Dried hair and barely any coverage
PUBLICADO POR:
Jenn E.
diciembre 1, 2017
I followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Jenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Stephanie A.
diciembre 1, 2017
Guaranteed to destroy your hair
PUBLICADO POR:
Stephanie A.
diciembre 1, 2017
I cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon.
If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product.
UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic.
Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review.
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PUBLICADO POR:
Nancy V.
diciembre 1, 2017
Disappointed
PUBLICADO POR:
Nancy V.
diciembre 1, 2017
The first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Nancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information.
PUBLICADO POR:
Carolyn A.
noviembre 30, 2017
Not satisfied with color that was chosen for me.
PUBLICADO POR:
Carolyn A.
noviembre 30, 2017
I would like a refund and please take me off your revolving order..
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Carolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Carla S.
noviembre 29, 2017
Not for me
PUBLICADO POR:
Carla S.
noviembre 29, 2017
Color is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Carla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Lesli E.
noviembre 28, 2017
Nice Color but not for White Hair Coverage
PUBLICADO POR:
Lesli E.
noviembre 28, 2017
My colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kim C.
noviembre 28, 2017
It's ok
PUBLICADO POR:
Kim C.
noviembre 28, 2017
I want it to be a brighter red
I keep asking for a brighter red and I have not gotten it yet.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Kim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help!
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