I wasn't happy with the original color and talked with a representative and she made adjustment and
then I tried that one. While the 2nd did take away the very dark brown, the red tones still came out orange red rather than a violet red. I have decided to go back to my previous product
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sylvie P.
febrero 16, 2018
Good product. Gentle on your hair.
PUBLICADO POR:
Sylvie P.
febrero 16, 2018
I used this product for like a year, I believe.
At first it was really nice. I received compliments on my hair color... it looked alive and full of natural looking shades.
But after using it for a year or so, my hair started looking dull and lifeless. My touch ups, that used to be once a month or even every 5 to 6 weeks, my hair started demanding them every 3 weeks. Sometimes a little sooner than that!
In the end, It was as much a monetary reason, as a dissatisfaction with the product, what made me discontinue that especific product of all the others I love from eSalon!
In the end, I didn’t get the shades I’ve got at the beginning, nor the healthy natural looking color.
It still is a good product. Unfortunately, not for me at the moment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sylvie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color!
PUBLICADO POR:
Kasey D.
febrero 16, 2018
Blah
PUBLICADO POR:
Kasey D.
febrero 16, 2018
Just looks like my normal drab color. Not çhocolate. Just plain dark brown like it was. Did take out the grays tho. But for that..ill just stick w supermarket dye. Plus there wasnt enough shampoo n conditioner by far!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kasey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheyenne P.
febrero 16, 2018
Good color update on the roots, but
PUBLICADO POR:
Cheyenne P.
febrero 16, 2018
But the second color for the ends was literally like nothing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheyenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margaret S.
febrero 15, 2018
Didn't cover
PUBLICADO POR:
Margaret S.
febrero 15, 2018
There was not enough die to cover all my hair. It had been awhile since I dyed my hair and when I got my dye it just wasn't enough. I do have long hair and usually use 2 box's to get good coverage. Disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Margaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claire D.
febrero 15, 2018
Left my hair greasy and brittle
PUBLICADO POR:
Claire D.
febrero 15, 2018
Ordered custom colour red mahogany... it went on very red but the colour after rinsing is just dark brown no red.
I rinsed and rinsed and rinsed the conditioner but it's left an oily residue on my hair.
After reading all the great reviews I'm disappointed :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jennifer E.
febrero 15, 2018
exactly a month later
PUBLICADO POR:
Jennifer E.
febrero 15, 2018
and my grey roots are awful...I thought I followed all the directions and used all the color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CATHERINE G.
febrero 14, 2018
HAIR COLOR
PUBLICADO POR:
CATHERINE G.
febrero 14, 2018
DID NOT WORK, MADE HAIR LOOK WORSE. IT IS A DARKER RED, CAN I BLEACH THE COLOR OUT AND PUT A LIGHT BROWN COLOR ON IT
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Catherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christina C.
febrero 14, 2018
Didn’t cover at all!
PUBLICADO POR:
Christina C.
febrero 14, 2018
I colored my hair on Friday and on Tuesday I see gray already. I haven’t even shampoo again. I followed directions to a T.
VERY UNHAPPY!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria K.
febrero 14, 2018
It did not covered my gray hair at all,even after following the instructions
PUBLICADO POR:
Victoria K.
febrero 14, 2018
The colour is very hard to wash off i had to shampoo my hair 3 times,also it did not covered my gray hair at all .
Colour is ok even though i prefer more ash brown then it was.
There is positives as well, like great packaging and very good shampoo &conditioner .
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Victoria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Christina S.
febrero 14, 2018
Like
PUBLICADO POR:
Christina S.
febrero 14, 2018
This is a great product. I give a 3 Bc with in one week my grays have come back. That I don’t like
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
KRISTIE S.
febrero 14, 2018
My hair color turned out darker then it was
PUBLICADO POR:
KRISTIE S.
febrero 14, 2018
I am not happy at all, I sent a picture of my hair color and they gave me some thing a lot darker. I am pissed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon S.
febrero 14, 2018
no change
PUBLICADO POR:
Shannon S.
febrero 14, 2018
i noticed no difference in color after using this.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Digmari R.
febrero 14, 2018
Verry disappointed
PUBLICADO POR:
Digmari R.
febrero 14, 2018
I ask for specific color,is not even close to the color from the picture I send you guys,am very upset with tha results,not worth the money or the try i will cancel my subscription thank you
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Digmari - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
LISA K.
febrero 13, 2018
Left my hair brassy.
PUBLICADO POR:
LISA K.
febrero 13, 2018
I wanted to cover my roots to match my current blonde color but this turned me red/brassy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marla C.
febrero 13, 2018
Color Treated Hair
PUBLICADO POR:
Marla C.
febrero 13, 2018
I purchased this with the idea and assumption that I would be much better than a local store purchase and it would last longer also.
It was not and did not. I will be canceling my auto ship today.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Lisa D.
febrero 13, 2018
dissapointed
PUBLICADO POR:
Lisa D.
febrero 13, 2018
Didn't cover greys
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Farah G.
febrero 13, 2018
its just not for me
PUBLICADO POR:
Farah G.
febrero 13, 2018
was looking to try something new but wasnt so impressed with the outcome. will stick to my other hair color brand
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Farah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn H
febrero 13, 2018
Color is just ok, my fault when ordering
PUBLICADO POR:
Lynn H
febrero 13, 2018
The formula is thick and kind of oily so it stayed in my hair and felt really greasy until I used vinegar to get it completely washed out of my hair the next day. The formula colors very well compared to the kits that you can get in the store.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Debra D.
febrero 12, 2018
Not for me
PUBLICADO POR:
Debra D.
febrero 12, 2018
I can not see any difference other than the price between what I have used and this.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashleigh H.
febrero 12, 2018
Hair is dry and residue-y
PUBLICADO POR:
Ashleigh H.
febrero 12, 2018
Color is fine. I had to wash it 3 times and my hair still feels gross and straw-like. I don’t think i’ll be using this for hair dye anymore.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashleigh - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Colleen S.
febrero 12, 2018
C Silay
PUBLICADO POR:
Colleen S.
febrero 12, 2018
I recently used the hair color and I was not satisfied . I originally turned down the offer of a complimentary hair color. I have reconsidered and thought maybe I’d try again if the offer was still open.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Colleen - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We are happy to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Edna H.
febrero 12, 2018
Hated the shade
PUBLICADO POR:
Edna H.
febrero 12, 2018
Only did a swatch test but the color was dull and I hated it!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Edna - Thank you for your feedback. We apologize for the disappointing experience you had with our customized color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Natalie H.
febrero 11, 2018
First color
PUBLICADO POR:
Natalie H.
febrero 11, 2018
I have high hopes for the future but my first color treatment with esalon darkened my hair more than it already was and my hopes were to lighten and go more blonde.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Natalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lona B
febrero 11, 2018
My hair is way to dark
PUBLICADO POR:
Lona B
febrero 11, 2018
My color is to dark it looks black and i followed the instructions i am not happy with this color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lona - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Corina M.
febrero 11, 2018
no grey coverage
PUBLICADO POR:
Corina M.
febrero 11, 2018
After the first use and maybe 2 washes it was like I did not even color my hair. I wrote back and said I needed a higher grey coverage formula and you just extended the time by 10 minutes....No difference in the final result. Honestly I would like to be refunded, it was a waste of money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Corina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nanette R.
febrero 10, 2018
Color not as expected
PUBLICADO POR:
Nanette R.
febrero 10, 2018
Color turned to copper
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Nanette-We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sandy P.
febrero 10, 2018
Thanks
PUBLICADO POR:
Sandy P.
febrero 10, 2018
I do love the coverage this product provides but the color is just not what I was hoping for or expecting.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sandy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer W.
febrero 10, 2018
Gummy hair
PUBLICADO POR:
Jennifer W.
febrero 10, 2018
I dyed my hair this morning and it feels like the dye didn't wash out. I'm happy with the color but am very unhappy with the waxy buildup on my hair. I followed the instructions exactly. Is this normal???
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jutta W.
febrero 9, 2018
not long grey coverage no enough conditioner
PUBLICADO POR:
Jutta W.
febrero 9, 2018
I have a lot of hair and the packages are too small and for the money I pay the grey coverage should at least last for 8 weeks but it does not. I follow the instructions and I never have clear water after 15 minutes of shower. Not real happy with the length of grey coverage and the amount of conditioner I get. I love the color and that's it. To expense for just loving the color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jutta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley G.
febrero 8, 2018
They won't listen to my request
PUBLICADO POR:
Shelley G.
febrero 8, 2018
I have have finally given up on esalon. I have requested time and time again for ash hair color because I want NO GOLD OR RED in my hair. Even when they did add the ash, they also added gold. When I complained about the red and gold they told me to buy a product called tinted love soft red neutralizer that they sell to gloss over the red and gold...didn't work. Tried to order again yesterday because I saw that they actually have an ash color I am interested in and they wouldn't process my request without a photo. .I have no desire to have whatever color they want me to have instead of what I need...I.have had that same issue with local salons because they believe I would look better with some red in my hair---completely aggravated!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Shelley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Kelly J.
febrero 8, 2018
Not very happy with the product
PUBLICADO POR:
Kelly J.
febrero 8, 2018
The color is a little darker than I expected, although it was nice. The dye itself leaves a film on my hair that does not wash out after using it. (Even after using the shampoo provided) the film it leaves on does not wash out until about three or four washes using my own shampoo. My hair felt dirty. Also, by that time the color fades. I followed directions thoroughly and am not satisfied.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daria N.
febrero 8, 2018
Nowhere near the color I wanted
PUBLICADO POR:
Daria N.
febrero 8, 2018
My hair turned out to be an orangy color on my roots and dirty blonde everywhere else. I wanted my whole head light blonde. I could have bought a $5 box of cheap hair dye for these same results
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Daria - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Rachel W.
febrero 7, 2018
Failed twice
PUBLICADO POR:
Rachel W.
febrero 7, 2018
I love the service of the company and quality of the product, however I have used it twice with 1 adjustment and both times I am disappointed with the results. I don't think i will continue to use this service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie U.
febrero 7, 2018
Nope.
PUBLICADO POR:
Stephanie U.
febrero 7, 2018
I’ve colored my hair for quite awhile so this isn’t like my first time doing this. My roots are almost black and there is a distinct line in my hair where you can see the 2 separate applications of (the roots and the ends) colors. I even shortened the time I had it in my hair and it still came out incredibly too dark. So I won’t be ordering any more from eSalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Maureen S.
febrero 7, 2018
still alittle too dark, maybe 1 shade lighter would be better
PUBLICADO POR:
Maureen S.
febrero 7, 2018
I tried to send correspondence to this effect but could not get through to anyone. Not sure why. This one is fading less quickly. less hair loss than before too.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maureen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody T.
febrero 7, 2018
The worst
PUBLICADO POR:
Jody T.
febrero 7, 2018
This is obviously old type hair dye. The new ones do not stink. This dye strips the hair and damages it. The new dyes do not. I have long beautiful hair, I will never put your product on my hair again. Smelly garbage!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace P.
febrero 6, 2018
too dark
PUBLICADO POR:
Grace P.
febrero 6, 2018
it was okay, the Gray Coverage is very good, but the color itself was too dark! :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Grace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Robyn F.
febrero 6, 2018
Way too dark
PUBLICADO POR:
Robyn F.
febrero 6, 2018
I feel that the process of 'selecting your desired shade' offers too few options for red-brown shades. I added images and a note mentioning that I keep my hair on the (much) redder end of that spectrum. My result is a very dark brown with subtle red undertones; it looks harsh, I don't like it, and now I'm stuck with it until it fades/grows out. 😞
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary S.
febrero 6, 2018
Dark Auburn
PUBLICADO POR:
Mary S.
febrero 6, 2018
I did like this last color, however, I would like to go to the deepest color auburn.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re more than happy to adjust your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Beth F.
febrero 5, 2018
Bottles leaked during shipping
PUBLICADO POR:
Beth F.
febrero 5, 2018
I received my package and the top was not properly tightened on one the bottles and the color leaked all over the box . I went to the website to contact someone to resend me a new box & there is no number to reach anyone or an email address . Esalon is worthless if you can’t get in touch with anyone for replacement or refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
A.J. D.
febrero 5, 2018
hHAVE YOU GOT AWILE TO DO YOUR COLORING ON YOUR HAIR??
PUBLICADO POR:
A.J. D.
febrero 5, 2018
ALL THE IMPORTANT ITEMS WERE ENCLOSED WITH THIS KIT....BUT TRYING TO
PART YOUR HAIR , THEN COLOR IT WERE DIFFICULT WITH SOMEONE WHO HAS
A PROBLEM CO-ORDINATING THEIR HANDS, PRODUCT, ETC. AND DO A GOOD AND THOROUGH
JOB OF IT...
IT WOULD BE NICE IF YOU ENCLOSED A COMB TYPE DEVICE ON THE END OF THE APPLICATOR
THAT YOU USE TO PUT THE COLOR ON YOUR HAIR...WOULD BE SO NICE TO HAVE SOMETHING ON
THAT ORDER....IT TOOK ME SO MUCH LONGER THAN IT DID THE COLORING I USED BEFORE THIS...
TOOK ME A LONG TIME BEFORE I GOT TO SET THE CLOCK TO THE RIGHT TIMING...THE COLOR
ACTUALLY DID COME OUT OKAY AND LOOKS AND FEELS GOOD AFTER SETTING WITH HOT ROLLER CURLING IRON...
TIME WAS GREAT IN GETTING IT TO ME, AND THE PACKAGING WAS FANTASTIC...HAD TO READ THE INSTRUCTIONS
A COUPLE TIMES TO GET EVERYTHING RIGHT THIS FIRST TIME I DID IT BY MYSELF...KITS COMING SO EARLY THAT
I HAVE ONE TO DO FOR NEXT TIME....SO DO NOT NEED THE NEXT HAIR COLOR TILL PAST THE SIX WEEK DEADLINE...
TAKES AWHILE TO DO, BUT I PLAN ON KEEPING ON UNTIL IT BECOMES 2ND NATURE...
A.J.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
A.J. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ellen W.
febrero 5, 2018
Color was darker that current color
PUBLICADO POR:
Ellen W.
febrero 5, 2018
I have had good experiences in the past but this past formula was not that great on my greys and the color I was given was darker than my natural color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tami B.
febrero 5, 2018
Color no where close
PUBLICADO POR:
Tami B.
febrero 5, 2018
I had chosen a copper dark blonde color. It looked much lighter than the color I got. I wouldn’t even call my hair a dark blob after using this custom color. It’s very slightly lighter with such a small touch of red that it’s hard to see. Not what I was going for at all. Paying for a professional in a hair salon is a better option. Not happy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renee P.
febrero 5, 2018
Request to change my choice
PUBLICADO POR:
Renee P.
febrero 5, 2018
Hello,
I received the package in the mail and was preparing to try this for the first time. I was ready to go but upon mixing the colors the smell of (amonia? bleach?) was so strong that I decided not to do it. I recognize that this is probably my fault for choosing a color with some blond, but I would like to choose a different color of that is possible, one that does not contain bleach or amonia, even if it means a darker shade. Can you please advise? I wouldn't need to whole kit again, just the two bottles.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Renee - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily P.
febrero 5, 2018
Copper
PUBLICADO POR:
Emily P.
febrero 5, 2018
I would love for this to have a little more orange hue and copper shine
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Paula A.
febrero 5, 2018
Too much ref
PUBLICADO POR:
Paula A.
febrero 5, 2018
Too much red in color looking for more golden brown
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Paula - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca S.
febrero 4, 2018
Good Color - Bad Hair Texture After Washing Product Out of Hair
PUBLICADO POR:
Rebecca S.
febrero 4, 2018
The first time I used the product, I was super happy. The last two times I’ve used the product, my hair texture feels horrible after I complete the process.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn P.
febrero 4, 2018
Hate it!
PUBLICADO POR:
Kathryn P.
febrero 4, 2018
Omg! I’ve used this in the past and loved it. I recently went back and asked for the blonde I loved in the past and sent several photos. I just colored my hair and it’s BROWN! Dog ugly BROWN. I hate Brown in my hair. Oh great by next week all the gray will return to make me feel worse. As I fight the tears, I’m trying not to grab my dogs clippers and shave head.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jeanette G.
febrero 3, 2018
Too dark
PUBLICADO POR:
Jeanette G.
febrero 3, 2018
It was too dark. I ended up not using the last two shipments. They are sitting in the cabinet.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jeanette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nini G
febrero 3, 2018
Not Happy
PUBLICADO POR:
Nini G
febrero 3, 2018
This product does not live up to the hype. I purchased several weeks ago but just tried it today. I generally buy a good drugstore brand and although always happy with the results, esalon promises longer lasting results so thought I would try it. Application was fine although a bit runnier than I am used to. After first rinse out my hair felt like glue. It took 3 shampoos to remove the goop and shampoo provided with kit was only enough for 1 wash. And my hair just touches my shoulders. The conditioner seemed ok but my hair was much knottier than usual when combing through the wet hair. Drying was eternal and parts of my hair just would not dry at all. Took about an hour of natural hair drying to clear up wet patches. My hair looked bushier than usual with slight frizz. I am used to soft and silky after tinting. The stain remover provided was useless and did not remove an iota of the product on my neck. It remains to be seen how much longer the esalon brand lasts better than the drugstore versions. I would not buy this again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nini - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kathy L.
febrero 3, 2018
Too red
PUBLICADO POR:
Kathy L.
febrero 3, 2018
I asked to have my color adjusted to look less red (more brown) but the new color appears even more red than before. It does cover gray well though.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen C.
febrero 2, 2018
Custom hair colir
PUBLICADO POR:
Karen C.
febrero 2, 2018
Not able to get color light enough
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Noreen G.
febrero 2, 2018
not satisfied
PUBLICADO POR:
Noreen G.
febrero 2, 2018
it did not cover my few gray hairs. Also, not sure if two bottles was enough since my hair is very thick
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Noreen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Ella D.
febrero 2, 2018
Loved the pack, hated the colour
PUBLICADO POR:
Ella D.
febrero 2, 2018
When the box arrived I was very excited. It comes with everything you need and more to colour your hair well. However the colour I was sent was much darker than what I wanted and whilst it has covered my greys, it is far too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer De K.
febrero 2, 2018
Shades of Orange Instead of Gold
PUBLICADO POR:
Jennifer De K.
febrero 2, 2018
The color I ordered was called "Warm brown". The instruction insert stated it was brown mixed with some gold tones. What I got was an auburn/orange. Roots are hot (brighter than the rest). I considered calling in sick to work this was so bad. I will say when I called the helpline they were great. They're rushing an ash brown to counteract the color. I really liked the packaging and the shine and feel of my hair. That said, I wont be doing this again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
COLLEEN P.
febrero 2, 2018
Custom color
PUBLICADO POR:
COLLEEN P.
febrero 2, 2018
I choose my color and was shown what it would look like and I loved it and was so excited to have it put on today by my niece who is a PROFESSIONAL STYLIST. But when all was said and done, it was this bright coppery RED. It was suppose to be dark blonde w/copper & gold. To say the least RED is not even close to DARK BLONDE. So no, I do not wish to do business with you any longer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne C.
febrero 2, 2018
Nice
PUBLICADO POR:
Suzanne C.
febrero 2, 2018
Nice product, packaging was lovely and easy to use. However it's not the colour I was hoping for but hair feels fantastic. Hopefully next time it will be better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen F.
febrero 2, 2018
Gray coverage didn’t last
PUBLICADO POR:
Carmen F.
febrero 2, 2018
I love the color but the gray coverage didn’t last long at all with this shipment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carmen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth D.
febrero 1, 2018
Hair feels great but don't like the colour
PUBLICADO POR:
Elizabeth D.
febrero 1, 2018
I followed the instructions to the letter but my roots ended up redder than the ends. The ends are just brown when it should have been copper red. The quality of the products is really good though and my hair has been left shiny and healthy looking. It arrived presented in a lovely box.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Viva L.
febrero 1, 2018
Meh
PUBLICADO POR:
Viva L.
febrero 1, 2018
Well, I was really enthousiastic after my first purchase. I thought the color was absolutely gorgeous. For this second order, regarding my roots, I'm afraid I was not as convinced. Of course I know it's normal to have a less vibrant color on the roots than on the length, and that it'd be ill-advised to re-do the length every time. However, I felt this time the overall impression was a bit dull. Plus it doesn't really match the previous color. Sorry, but disappointment is in order.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Viva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Michelle C.
febrero 1, 2018
Despite my complaints
PUBLICADO POR:
Michelle C.
febrero 1, 2018
Despite my complaints, the colorists just don’t want to make any changes to the color! The color is very drab and way too much ash looking. I took the color into my salon at home and found out the put blue in my color! I have never had blue in my coloring before, it has always been violet! This has been communicated but they still will not make the changes so addios esalon I will find a salon that will honor my wishes and does as I like and knows work for my hair! The shampoo and conditioner is great though!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim V.
febrero 1, 2018
Good color
PUBLICADO POR:
Kim V.
febrero 1, 2018
While I loved the color I got, I'm not happy with the gray coverage. Only lasted about 2 weeks. That's less time than the box color I usually buy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Amy R.
febrero 1, 2018
First time user
PUBLICADO POR:
Amy R.
febrero 1, 2018
I liked the over all color but the root color they provided was way too dark for the ends color. Round two is coming so we will see how it goes. Expecting a medium brown instead of a dark brown mixed with the red and mahongony.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy B.
febrero 1, 2018
Color didn't work
PUBLICADO POR:
Wendy B.
febrero 1, 2018
I gave the info needed to find my color but they didn't match it. Im very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Pinar A.
enero 31, 2018
Not what İ expected.
PUBLICADO POR:
Pinar A.
enero 31, 2018
Did not cover grey hair and had a line.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pinar - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rita H.
enero 31, 2018
My review....
PUBLICADO POR:
Rita H.
enero 31, 2018
Couldn't get the bottle open and even though the package indicated stain guard was included - it wasn't. Cancel the autoship. I'll continue with the process I was using prior to eSalon. Thanks!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica A.
enero 31, 2018
Not what was asked for
PUBLICADO POR:
Jessica A.
enero 31, 2018
Nothing like the colour I selected.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice S E.
enero 31, 2018
The last color I received is horrible.
PUBLICADO POR:
Janice S E.
enero 31, 2018
The color is way too dark and brassy. I have washed my hair several times and have tried to soften it. It is horrible. I need you to check the formula or go back to a previous color. Please send a replacement package NOW, do not send me one that is the same as the last. I have been so satisfied in the past, have recommended your company, but not now. Also the redesign of packing now needs to include a small funnel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janice - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacey B.
enero 31, 2018
Nothing Special
PUBLICADO POR:
Stacey B.
enero 31, 2018
First, I would like to state that I love that the dye came with guard and remover. I rated the product an extra star for that. Secondly, I have long, thick hair and received more than enough product which was great. However, The shampoo they provided seriously sucked. I washed my hair twice with it (using up the entire package) and it removed nothing from my hair. My hair still had as much dye in it as when I stepped into the shower. I began to freak out a little and think I wasn’t going to be able to get this gunk out of my hair. I then used my own shampoo which worked a million times better at removing the dye, although I still had to wash 5 more times. I ordered Soft Black with blue hues (my hair was dark brown). The stange thing is that my medium brown roots remained way lighter than the rest of my hair. My roots are now a dark brown whereas the rest of my hair is now black (no blue hue). I’ve very disappointed and will not be repurchasing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Azelia A.
enero 31, 2018
Dried out hair
PUBLICADO POR:
Azelia A.
enero 31, 2018
I Absolutely loved the color. It was exactly what I wanted but after dying my hair with it my hair felt extremely dry and unmanageable. It is so dried up that i could not even comb it out. My hair was not like that until i dyed it. Very disappointing. Now idk what to do about my dried out hair!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Azelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cyndi F.
enero 31, 2018
Great idea, not quite right
PUBLICADO POR:
Cyndi F.
enero 31, 2018
I love the concept. The marketing and packaging is all top notch. Unfortunately, the main product didn't work for me. I followed the directions exactly, and my roots were barely colored. I indicated that I already have permanent color on my hair, what I received didn't even touch it, or my natural hair at the roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cyndi - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Caitlyn D.
enero 30, 2018
Shiny Hair, But Wrong Color!
PUBLICADO POR:
Caitlyn D.
enero 30, 2018
I ordered a Medium Ash Blonde (I have naturally dark blonde hair), followed the application directions to a T, and ended up with a reddish/brassy blonde. My hair was shiny and felt healthy afterwards, so that was nice, but I'll definitely be heading to an actual salon to get this fixed. I'm sad! :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa K.
enero 30, 2018
Not great coverage
PUBLICADO POR:
Melissa K.
enero 30, 2018
This is the second time I have used this color combination and for some reason it did not cover my gray very well at all. I think maybe the time to leave in was reduced because it was my second application. I only used it to cover my roots and it didn’t work so I am not sure if I will order again. It also made my hair feel very brittle and full of build up for weeks. I did not have that experience the first use. I did follow the rinsing instructions exactly.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
ruby M.
enero 30, 2018
Not satisfied
PUBLICADO POR:
ruby M.
enero 30, 2018
Although the color came out darker than what I expected, I did not mind it overall. However, my issue was mainly the aftermath. Once the dye was set in and ready to rinse off, I washed my hair until the water ran clear then I let it air dry. When my hair was for the most part, dry, there were parts that felt like they still had shampoo? so I rinsed out again, clear water and no shampoo was coming out nor in my hair, I towel dried and then and I did sleep with my damp hair this time. In the morning, my hair looked like I had put oil in it? it had a wet and sleek look and felt greasy. I wore my hair in a bun for the day as it was too late to do anything and went to work. I washed my hair the following morning and the "greasiness" seems to be washing off, not as prominent but still somewhat present. ( I do not tend to wash my hair daily, but will have to in order to get this residue out.) I have never had this experience before with hair dyes.
Will not be purchasing this product moving forward. I have had much better results with cheaper products such as with Garnier and Revlon Excellence brands. I will be going back to those.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia B.
enero 30, 2018
Nice color, bad damage
PUBLICADO POR:
Patricia B.
enero 30, 2018
While I was left with the color I expected, this burned my scalp and left my hair dry and brittle. My scalp hurt for days after the initial application.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sandy C.
enero 30, 2018
Custom hair color
PUBLICADO POR:
sandy C.
enero 30, 2018
Not happy, did not color all of my grey hairs, left my hair dried out.......
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S
enero 30, 2018
Review
PUBLICADO POR:
Jen S
enero 30, 2018
My hair color did not come out as I wanted it too. My husband said there seem to be a purple color to it.
I asked for my color to be adjusted.
I really think in the past e Salon has done good, but this time around the color was off.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet G
enero 29, 2018
new presentation of products is NOT GOOD ! COULD NOT unscrew new Bottle cap
PUBLICADO POR:
Janet G
enero 29, 2018
Please note that your new presentation of products is NOT GOOD; Last night impossible to unscrew this cap ( from new type of bottle, even with pliers !
I had to break cap with screw driver and hammer ! Complicated, dangerously and some of product lost !
Also product smells much more strongly like ammoniac than previously.
New enveloppes of shampoo and conditioner ARE TOO SMALL, and CONTAIN TOO LITTLE to use after coloring.
the color is still perfect, but I almost wasn't able to use the bottle of it!
You will ruin your reputation doing this. I’m very disappointed !
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janet - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda M.
enero 29, 2018
Review
PUBLICADO POR:
Linda M.
enero 29, 2018
Not happy with the results my hair was light in the grey area then dark at the ends I wanted the same hair color coverage
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen R.
enero 29, 2018
Didn't cover roots
PUBLICADO POR:
Karen R.
enero 29, 2018
I've been dying my light brown hair red in the salon for years, but thought I'd give it a try myself. I'm very happy with the overall color -- my ends had been fading and the new color is great, but the dye didn't really cover my roots, despite the fact that I left it on for 15 minutes before proceeding to the ends. There's no longer a bright line between my roots and the rest of the hair, so that's an improvement, but the roots are still really more brown than red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Geneva S.
enero 29, 2018
I love the roots, but NOT the rest
PUBLICADO POR:
Geneva S.
enero 29, 2018
I’m not very happy with my hair color. I absolutely LOVE the color of the roots, but the rest is what I’m not happy with. I wanted this all one color. PLEASE HELP!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Geneva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynda B.
enero 29, 2018
Twice now... :-(
PUBLICADO POR:
Lynda B.
enero 29, 2018
This is twice now that the product has not given me a consistent all over color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristin R.
enero 29, 2018
Horrible
PUBLICADO POR:
Kristin R.
enero 29, 2018
I tried it twice and both times came out WAY too dark, even though second time was supposedly formulated to be lighter. The customer service is horrible! It took me weeks to get my color changed. They are very slow to respond sometimes. I emailed them about my color being way too dark and they canceled my shipments, no offer of a refund, no help, no nothing. What a ripoff.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela M.
enero 29, 2018
To dark should be dark blonde
PUBLICADO POR:
Pamela M.
enero 29, 2018
I asked for dark blonde and the box said dark blonde but it is horrible . It's brown with red in it much to dark for my skin color. Help! I think you have my email address
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristy S.
enero 28, 2018
First impressions
PUBLICADO POR:
Cristy S.
enero 28, 2018
I am waiting for the timer to beep to rinse out my first attempt at coloring with eSalon. I figured I’d give my first impressions while I wait. The instructions were easy to follow. Having the bowl and brush made it so much apply than using the store brought brands. One of the gloves I got had a hole in it but not a big deal. My biggest complaint is I didn’t have enough product. I ran out 80% of the way through (this is going to look ... interesting). I tried squeezing every drop out of the bottle and any extra from other areas of my head to spread it around. I have long hair, so getting the same size bottle for roots and ends doesn’t make a lot of sense. Oh, there goes the timer. Wish me luck!
It’s done. Here are my final impressions. The color seems even throughout even with a shortage of product. It’s a nice, rich tone and I like the color. My hair does seem a little dry, which I haven’t noticed with other products.
I’ll probably order again, but I’m not raving about it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jane B.
enero 28, 2018
Root coverage
PUBLICADO POR:
Jane B.
enero 28, 2018
Unfortunately this colour does not cover my roots adequately. They appear too light against the rest of the hair. I followed instructions to the letter when I coloured my hair last week (20th January) and now it looks like I should be colouring the roots again. I would love some feedback on what you could suggest. Is there a root touch up that is darker and will complement this colour?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will be in touch to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Belinda R.
enero 28, 2018
Worst Hair dye ever
PUBLICADO POR:
Belinda R.
enero 28, 2018
This hair stained everything, burned my scalp, and made pieces of my hair fall out. My head is still burning. I have bought better hair dye from Walmart.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Belinda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Caroline M.
enero 27, 2018
Disappointed
PUBLICADO POR:
Caroline M.
enero 27, 2018
Request was for lighter colour now colour is darker and no gold tone at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caroline - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon R.
enero 27, 2018
Waxy residue
PUBLICADO POR:
Sharon R.
enero 27, 2018
This is my 2nd. Order. It left a horrible waxy residue. Had to wash my hair several times with Dawn.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jessica H.
enero 27, 2018
Product everywhere
PUBLICADO POR:
Jessica H.
enero 27, 2018
When I got it opened I thought it looked well pack and couldn't wait to use it in a few weeks. Then I took the shampoo and conditioner out and the problem revealed itself. The bottle for ends wasn't too close properly and the. I got all over the bottom of the box and the bags of the other products.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon M.
enero 26, 2018
changed my mind
PUBLICADO POR:
Sharon M.
enero 26, 2018
After receiving my hair color package I decided not to color my hair. After chemo, it grew out grey and I get many compliments on it. It makes me feel old so I thought I'd go back to the blond I'd been for 50 years but, on reflection, thought I don't want to get back in that monthly process. Sorry I had you make it up for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yolie D.
enero 26, 2018
Custom hair color
PUBLICADO POR:
Yolie D.
enero 26, 2018
The color is just ok, but lacks shine and brightness I usually get when I color my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yolie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aubrey F.
enero 26, 2018
Ehh
PUBLICADO POR:
Aubrey F.
enero 26, 2018
Not the color I wanted. It didn't turn out bad but it's not what I thought it would look like :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aubrey - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teri T.
enero 26, 2018
To light
PUBLICADO POR:
Teri T.
enero 26, 2018
, I just found the medium ash blond to light for my preference.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn H.
enero 26, 2018
Waxy residue
PUBLICADO POR:
Dawn H.
enero 26, 2018
This product left a heavy waxy residue on my hair. I've washed it several times and it still remains. Gross.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carol B.
enero 25, 2018
The color was not what I expected.
PUBLICADO POR:
carol B.
enero 25, 2018
I received the first purchase and did the hair the color was slightly darker than what I wanted but lightened up after several washes. Received the second purchase and it turned my hair way darker than I liked therefore I will not be buying again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela L.
enero 25, 2018
Customer Service is most unpleasant
PUBLICADO POR:
Pamela L.
enero 25, 2018
Product was supposed to be here according to tracking four days ago. They know that it isn't here and told me to wait 3to5 more days to order another one. Or have another shipped to me and IF the original order gets here, I can send the other back. At my own expense,no doubt. Thanks, but no thanks. That isn't customer service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service department. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee R.
enero 25, 2018
process vs outcome
PUBLICADO POR:
Renee R.
enero 25, 2018
when I look at the results and how this color actually works with my gray roots as they grow in, I'm stunned. But the process of trying to get the product out of my hair and off my scalp is long and frustrating and I always find spots where the product is still glued to my hair later. This process makes getting to the outcome less satisfying-I don't look forward to the next treatment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Renee - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Ruby-Ren B.
enero 25, 2018
Not the color I wanted, but delighted by the service
PUBLICADO POR:
Ruby-Ren B.
enero 25, 2018
My hair is not the shade I wanted, but the dye job doesn't look unintentional. It looks good, it just isn't what I wanted. That's worth taking off one star, but I wouldn't give it under 3 stars if you paid me. Scented skin protectant and TWO (2) PAIRS OF GLOVES, alone with a stain remover wipe (which I always forget to buy). And although I had doubts about the shampoo/conditioner because of how thin the formula is, I got compliments about how soft my hair was from my boyfriend that night! All in all, I'm willing to stick around and see if we can't adjust the color, because the service was amazing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby-Ren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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