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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gizeli S.
marzo 26, 2019
Poor color mixing skills
PUBLICADO POR:
Gizeli S.
marzo 26, 2019
The title explains my opinion about your services .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gizeli- Thank you for reaching out! We see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Twila N.
marzo 25, 2019
Hair color
PUBLICADO POR:
Twila N.
marzo 25, 2019
This custom product is not going well. The color only lasts about two weeks. Not happy.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Twila- Thank you for your feedback! We are sorry to hear that your color is not lasting as long as you have expected. Hair grows at a rate of about 1/2 inch per month, so it is normal to see regrowth (you have just been doing root touch-ups) at the 2 week mark post-coloring. Adjusting for better gray coverage on the hair that you have colored equates to making the color darker. Please keep an eye on your email. We will be reaching out shortly to discuss your color further and see if an adjustment to your color is necessary. We look forward to working with you!
PUBLICADO POR:
Dawn R.
marzo 25, 2019
Personal color mix
PUBLICADO POR:
Dawn R.
marzo 25, 2019
The color is much better than the store, but it brought out too much red and was darker than my color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same shae received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katelyn D.
marzo 25, 2019
Does not cover grays
PUBLICADO POR:
Katelyn D.
marzo 25, 2019
I wrote in my description that I wanted this product to cover my gray hair and I did receive an email from the company saying that it would. I dyed my hair yesterday and 90% of my grays are still there. This is so disappointing especially when I followed the instructions exactly.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Katelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Emma M.
marzo 25, 2019
Feels horrible
PUBLICADO POR:
Emma M.
marzo 25, 2019
Colour was lovely but after rincing and conditioning it feels horrible I had to re wash it twice before my hair wasent sticky anymore 30mins just rincing is abit ridiculous.. 😔
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly!
PUBLICADO POR:
Megan R.
marzo 25, 2019
Didnt last
PUBLICADO POR:
Megan R.
marzo 25, 2019
The color that I received didnt last but a few weeks, that with using the tinted. The color didnt last and I'm unhappy with the outcome
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison P.
marzo 25, 2019
Really messed my hair up!
PUBLICADO POR:
Alison P.
marzo 25, 2019
I followed in the instructions to a T. When I got out of the shower, my hair was a huge matted mess and it felt like it had a thick layer of goo on it. I got back in the shower and shampooed it two more times and did a deep conditioner. It feels slightly better now, but I think it fried my hair! I also ordered ash blonde and it’s not ash. Definitely has yellow tones. Not happy!
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PUBLICADO POR:
Leslie M.
Respuesta de nuestros expertos
Alison - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Therese L.
marzo 24, 2019
Brassy
PUBLICADO POR:
Therese L.
marzo 24, 2019
I still have too much orange and brassy hair :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Therese - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Claire W.
marzo 24, 2019
Didn’t really want dip dyed grey hair!
PUBLICADO POR:
Claire W.
marzo 24, 2019
My hair has gone a weird dip dyed grey colour. It’s orange at the roots and grey after that - it looks truly awful. I also didn’t want or ask to be put on a monthly plan and didn’t know anything about this until the money was taken from my credit card. Now I have another box of the dye that turned but hair grey which I obviously won’t be using. I’m so unhappy and disappointed in this product and am now having to pay to go to a salon to get them to fix it!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Robin F.
marzo 24, 2019
Color bleeds
PUBLICADO POR:
Robin F.
marzo 24, 2019
I really loved the ease of coloring and no stained forehead, however I have now ruined the second nail color because my hair stains them. So mad that’s $80 down the drain. I wore gloves after getting the 1st color ruined. So it must come from running my fingers through my hair. Not buying again
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Robin- Thank you for your feedback. We are sorry to hear that our color is staining your nail polish, and we apologize for any inconvenience. We're always looking to improve our service and products and truly value everything our clients say. Thanks for reaching out!
PUBLICADO POR:
Brenda L.
marzo 24, 2019
Color
PUBLICADO POR:
Brenda L.
marzo 24, 2019
Color wasn’t what the picture showed
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Brenda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Virginia M.
marzo 24, 2019
The color did not cover the white hair I have coming in.
PUBLICADO POR:
Virginia M.
marzo 24, 2019
I believe I need a darker shade.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Virginia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pamela W.
marzo 24, 2019
Disgusted
PUBLICADO POR:
Pamela W.
marzo 24, 2019
I recieved my kit on January 23, used it March 15th. My hair is red, not brown not med brown, it is RED.
I am not happy with this at all. For 35.00 you would think the kit would color as it says, NO IT IS RED.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pamela- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We can confirm that your formulation did not have added red. We did not receive a photo along with your order, however the results described indicate that your natural color is darker than indicated in your profile. When lifting from that natural level, warm underlying pigment is revealed, and this pigment is reddish for brunettes. We always recommend submitting a photo in natural lighting when ordering online, so that a colorist can review your canvas prior to formulating. You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimm
marzo 23, 2019
Not as good as it gets
PUBLICADO POR:
Kimm
marzo 23, 2019
Went through the process and it did absolutely nothing to my hair. Waste of time and money!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimm - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison S.
marzo 23, 2019
Wasn't exactly what I was going for
PUBLICADO POR:
Allison S.
marzo 23, 2019
It didn't give me the shade I was wanted I wanted to lighter than my hair already was. To me it looks the same
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Allison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julia R.
marzo 23, 2019
Take "TWO"
PUBLICADO POR:
Julia R.
marzo 23, 2019
Was super excited to get this done & be gone with the grey hair, To my dissapointment the greys on crown & temple area did NOT take color as they proudly advertise. As for the color mix, it was "alright...." But what i was hoping for a deeper Plum-blackish color. This was brown wirh a suttle dull plum like tint...... Not what id hope for.
Im going to give it a second shot w/hopfully some changes to tje mix.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has reached out to get this resolved for you. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Emily W.
marzo 23, 2019
The product didn’t work
PUBLICADO POR:
Emily W.
marzo 23, 2019
I would not want to purchase this again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa M.
marzo 23, 2019
Custom Hair Color personal color
PUBLICADO POR:
Lisa M.
marzo 23, 2019
Given two stars because the color was too dark for me. It did a good job coloring my hair. But it was just too dark for my natural color. Made me look "washed out". I didn't reorder the product. Haven't colored my hair since I tried this. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie C.
marzo 23, 2019
Color deceiving
PUBLICADO POR:
Valerie C.
marzo 23, 2019
My color was dark brown, cooper & violet.
Turned out black.
I have tried everything To lighten.
I’m now having to spend more money to place high lights so I fmdont looked so washed out.it wasn’t even worth the 10-12 I spent. So very disappointed your ads had me so excited.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Valerie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a Color Care Representative to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Coya M.
marzo 22, 2019
Not happy with the product
PUBLICADO POR:
Coya M.
marzo 22, 2019
The color was beautiful, but my grays came through in less than 2 wks. It faded so quickly. Since then, I bought my usual from Walgreens & 3 wks later I can barely see the grays.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Coya- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
sandra B.
marzo 22, 2019
It did not work for me
PUBLICADO POR:
sandra B.
marzo 22, 2019
No gray coverage, it was like I didn't do my roots. Bad product. Very disappointed!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margaret R.
marzo 22, 2019
Where is my order
PUBLICADO POR:
Margaret R.
marzo 22, 2019
Have yet to receive my order!!!😕😕😕
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Margaret- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
June M.
marzo 22, 2019
not what color I ordered
PUBLICADO POR:
June M.
marzo 22, 2019
it's way too light. and once again I am disappointed with your company.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
June - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
nancy N.
marzo 22, 2019
New Product Inferior From the Original
PUBLICADO POR:
nancy N.
marzo 22, 2019
Previously eSalon provided a kit with one color for roots and a second color refresher/sine enhancer for ends. The result was great. My hair had great color and shine. The new kit has a single color for roots only and the result is OK. but the depth of color is not there and no shine, Disappointing. I like the custom color but the result is not different from off-the-shelf box color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the most recent color kit. We see that you are now getting our custom Light Set and the second bottle will cover your highlights. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa S.
marzo 22, 2019
Color turned my hair RED!
PUBLICADO POR:
Lisa S.
marzo 22, 2019
I am very disappointed. This is not the first time my hair has been totally brassy after coloring my hair. I will not be sending back the kit I have not opened and expect a full refund for both. I do not plan to order from eSalon again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ramona L.
marzo 22, 2019
Didn’t cover gray
PUBLICADO POR:
Ramona L.
marzo 22, 2019
Color was dull and too dark. Didn’t like it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ramona- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosemary T.
marzo 21, 2019
do not recommend.
PUBLICADO POR:
Rosemary T.
marzo 21, 2019
Did not like it. Color was pretty, last only one week then gray had already showing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rosemary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are happy work with you to meet your hair color goals. We will be reaching out shortly!
PUBLICADO POR:
Betty C.
marzo 20, 2019
Wrong order
PUBLICADO POR:
Betty C.
marzo 20, 2019
You sent me something i did not order and i emailed you twice about sending it back at your cost and sending me the color mix i always get with no response from you at all. All i did was restart my plan the last time you sent the order and it was something i never ordered before. I told you if i did not get a response from you i would be done ordering from you. in three weeks i heard nothing so i am done with you do not send me any more emails because i am unsubscribing. You will not get a good review from me.
Bcurry
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Betty- Thank you for contacting us! We are unable to locate any emails from you regarding this issue, however we are always happy to help! We will be reaching out shortly via phone to help sort this out. Thank you for reaching out!
PUBLICADO POR:
Lisa R.
marzo 20, 2019
Came out too dark
PUBLICADO POR:
Lisa R.
marzo 20, 2019
I Think it is just the consistency of my hair, because it sucks up color like a sponge.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. Thanks again!
PUBLICADO POR:
Nancy C.
marzo 20, 2019
Just ok
PUBLICADO POR:
Nancy C.
marzo 20, 2019
It is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance!
PUBLICADO POR:
Lucia G.
marzo 20, 2019
Not DIY at all
PUBLICADO POR:
Lucia G.
marzo 20, 2019
I had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : (
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance!
PUBLICADO POR:
Adrienne L.
marzo 20, 2019
Not satisfied
PUBLICADO POR:
Adrienne L.
marzo 20, 2019
Unfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Adrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time!
PUBLICADO POR:
jenett S.
marzo 20, 2019
Didn't cover my grays for long
PUBLICADO POR:
jenett S.
marzo 20, 2019
This didn't cover the grays for long.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jenett- Thank you for your feedback! We are sorry to hear that your recent application did not deliver your desired coverage. We are always happy to adjust based on your feedback, and we can confirm that a colorist has adjusted your next shipment for better gray coverage per your comments. Please let us know if you need any further assistance!
PUBLICADO POR:
Ann F.
marzo 19, 2019
Poor
PUBLICADO POR:
Ann F.
marzo 19, 2019
The color washes out in 4 washes not impressed but thank you for everything you've done to help.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ann- Thank you for your feedback! We are sorry to hear that your color is fading faster than expected. We have worked with you to adjust your formulation to better suit your needs per our satisfaction guarantee, and we are happy to continue to do so. We appreciate you taking the time to work with us!
PUBLICADO POR:
Luz A.
marzo 19, 2019
did not blend nor get the correct hair color
PUBLICADO POR:
Luz A.
marzo 19, 2019
This product only caused my hair to go a darker brown instead of the auburn it was supposed to. I followed direction by direction and my hair looks exactly the same. It made lots of my hair fall out and was not beneficial at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Luz- We’re sorry to hear your desired result was not achieved and that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Tina S.
marzo 18, 2019
Ok color but very labor intensive
PUBLICADO POR:
Tina S.
marzo 18, 2019
I color my hair generally every 3 to 4 weeks at home so I know what that entails..I thought ok maybe this will be better not that what I was doing was bad..but oh my word at the extra work and laughable amount of product yes the color amount was fine but if you take the time to ask if I have long hair make sure you send enough shampoo and conditioner to get the product out..did not even have enough shampoo to get a good suds. Unless this product last much longer in my hair then I will not be purchasing again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- Thank you for your feedback! We're always looking to improve our service and products and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Clare H.
marzo 18, 2019
Nothing Special
PUBLICADO POR:
Clare H.
marzo 18, 2019
Although this has done a good job of covering my greys the colour is nowhere near as vibrant as I was expecting & no better than something I can buy on the high street for a third of the price
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Clare- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not provide your anticipated result, but we are glad to hear that you received good gray coverage. It appears we sent the brightest gloss possible with the selected Darkest Brown Intense Pearl. Such violet tones are extremely subtle over a base that is darkest brown. We appreciate you taking the time to share your feedback. Please feel free to reach out if you need any further assistance.
PUBLICADO POR:
Kelli S.
marzo 18, 2019
Drab
PUBLICADO POR:
Kelli S.
marzo 18, 2019
Color faded, was not noticeable. I really had high hopes for this but sadly it failed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelli- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathy D S.
marzo 18, 2019
Not the right color for me
PUBLICADO POR:
Kathy D S.
marzo 18, 2019
I sent in a request for modification. Have not heard back.....
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ruth S.
marzo 18, 2019
Light Golden Brown
PUBLICADO POR:
Ruth S.
marzo 18, 2019
1:) I forgot to put on gloves. 2:) Due to Essential Tremor, the brush and tray were a disaster, color all over me and the shower room. Fortunately, it’s all subway tile and cleans easy. 3:) I didn’t clean up as easily. Lots of scrubbing. 4:) The color is still too dark. Everyone, including myself, likes my hair lighter. 5:) Having ET, I don’t think this is for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ruth- Thank you for reaching out to us here at eSalon! We are sorry to hear that your desired result was not achieved. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your color needs further.
PUBLICADO POR:
Trudy R.
marzo 18, 2019
Horribe!!
PUBLICADO POR:
Trudy R.
marzo 18, 2019
Covered my grey but horrible color! Asked for wheat blonde and the color produced medium brown!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Trudy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 18, 2019
So disappointed
PUBLICADO POR:
Nicole B.
marzo 18, 2019
I just finished colouring my hair with my second shipment. I am so disappointed and I’m now scrambling to fix this. The colour you sent me was at least 5 shades lighter than what I originally ordered. I am going to be cancelling my account.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm that you were sent the same formulation you received last time. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Saray G.
marzo 18, 2019
It did not work
PUBLICADO POR:
Saray G.
marzo 18, 2019
It turn out to a completely different color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Saray- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Charlotte T.
marzo 17, 2019
Wasn't what I expected to be
PUBLICADO POR:
Charlotte T.
marzo 17, 2019
My colour is a lot more red rather than copper. I like the colour but wasnt the colour that was chosen (dark blonde copper 7.4). The ends look a bit faded too.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Charlotte- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Steph A.
marzo 17, 2019
Decent
PUBLICADO POR:
Steph A.
marzo 17, 2019
I ordered the custom colour dark brown with mahogony and copper tones. The packaging and instructions were great, but the application process was not great due to the very strong, unpleasant scent of the dye. However I could get beyond this for a good result, but after a reveal the colour was not what I expected. It is still nice, but did not fully take to my hair so it lacks the vibrance that was advertised in the photo. My hair does not look very different from its natural colour (brown) and it is a little disappointing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Steph- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly!
PUBLICADO POR:
Nicole S.
marzo 17, 2019
Not what I was hoping for
PUBLICADO POR:
Nicole S.
marzo 17, 2019
I think I will have to go back to something a little darker because this came out very orange. Maybe needs to have a little more brown look than orange. Not sure. I could upload a pic so you can see how bright it is.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cindi J.
marzo 17, 2019
want to cancel membership
PUBLICADO POR:
Cindi J.
marzo 17, 2019
want to cancel membership
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Risa H.
marzo 17, 2019
Faded right away
PUBLICADO POR:
Risa H.
marzo 17, 2019
I realize it may take a while to build depth in the red color, but it seemed to fade out or I couldn't see much difference from blonde to strawberry after the first wash. Granted, the color kit came with 2 sets of supplies, 1 for roots, 1 for all over, and the results were great as far as the roots not showing and the overall color being consistent; however the "red" was not enough. Hopefully future color kits will be a little more intense red.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Risa- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer G.
marzo 17, 2019
Horrible experience
PUBLICADO POR:
Jennifer G.
marzo 17, 2019
The dye went on just fine. But washing it out was slimy and took forever. Not to mention it left my hair feeling slimy and mangy. Plus the color was WAY darker then I asked for.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sarah R.
marzo 17, 2019
Second time using.....
PUBLICADO POR:
Sarah R.
marzo 17, 2019
This is my second application. It is ok... It's kinda messy to apply. Coloring quality seems to be good. We will see in a few weeks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback! We are always happy to adjust your color based on your feedback. Please feel free to reach out to [email protected] if you need any assistance!
PUBLICADO POR:
Katie M.
marzo 17, 2019
really disappointing,
PUBLICADO POR:
Katie M.
marzo 17, 2019
I am totally disappointed with this product. My gray turned just a light brown color, did not cover the grayest
hair at all. It took forever to rinse the product out, the hair in the back of my head felt like glue, I rinsed for 10 min.
and it still did not come out. Waste of time and money. Definitely will not purchase again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katie- We appreciate your feedback. We are so sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if you need any further assistance!
PUBLICADO POR:
Carol S.
marzo 16, 2019
Made my hair brittle
PUBLICADO POR:
Carol S.
marzo 16, 2019
This product is not for me. I would like to cancel my subscription
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carol- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to reach out!
PUBLICADO POR:
Cristin C.
marzo 16, 2019
The color just doesn’t look right on me at all!
PUBLICADO POR:
Cristin C.
marzo 16, 2019
I don’t think there is anything they did wrong I just truly hate the color!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marisa S.
marzo 16, 2019
Not what I requested!
PUBLICADO POR:
Marisa S.
marzo 16, 2019
I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!!
I cancelled my order and won't ever use esalon again!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance.
PUBLICADO POR:
Michelle S.
marzo 16, 2019
Grays
PUBLICADO POR:
Michelle S.
marzo 16, 2019
The color I got didn't cover my grays like I wanted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
celeste Y.
marzo 16, 2019
If I could give 0 stars, I would.
PUBLICADO POR:
celeste Y.
marzo 16, 2019
Horrible color with over-packaging. This is NOT a good alternative to a salon hair color experience. I just hope my salon will be able to bail me out of this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Celeste- Thank you for your feedback. We apologize for the disappointing experience you had with our color kit. We have reached out to you via email to see what we can do about remedying this situation per our satisfaction guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tami B.
marzo 16, 2019
WAY TOO MUCH COPPER
PUBLICADO POR:
Tami B.
marzo 16, 2019
My hair is red - way too much copper - how can I neutralize this immediately. At least tone down the copper.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tami- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that our Dark Blonde Pearl Copper is too copper for your preference and that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Yascara D.
marzo 16, 2019
Very bad
PUBLICADO POR:
Yascara D.
marzo 16, 2019
I didn't like the harsh chemicals in the products, it caused me allergy
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Yascara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne W.
marzo 15, 2019
Not happy
PUBLICADO POR:
Dianne W.
marzo 15, 2019
Color was way too dark. Am not happy. Am going to let color grow out and will let the natural color take over. Please cancel any and all future shipments. Thank you. Sadly yours, Dianne Wilson
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Dianne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara P.
marzo 15, 2019
I really, really wanted to like this!!
PUBLICADO POR:
Sara P.
marzo 15, 2019
I am a first time user and I was not impressed. I usually just do drug store box dye and seen this product on social media and decided to try it out and was so excited to use it, especially since it talked about holding its color. First complaint: very strong odor! It was burning my eyes it was so strong. Second complaint: very heavy residue left over on my scalp, it took days to get it off. It was coming off on my fingers when I would touch my scalp. Third and worst complaint: the gloves gave me a horrific rash all over the tops of my hands and has now started to spread to my wrists. It started the day after I dyed my hair and now two weeks later, the rash is still there and getting worse. I have never had a reaction to any types of gloves before. I am not sure if these gloves were old or had something in them. I ended up using both pairs of gloves because I had to take the first pair off when I accidentally got hair dye in my eye (that burned like heck). All I know is it is very irritating and I can't seem to get rid of it.
The only positive about this product is that it does hold it's color... however, the bad out-weights the good and I can't give this product anymore than a one-star review.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
NICOLE A.
marzo 15, 2019
Love the Packaging/Process, Color Faded Way Too Fast/Wasn't What I Expected
PUBLICADO POR:
NICOLE A.
marzo 15, 2019
I got the violet dark brown (aka intense pearl) and honestly it was very light compared to the picture and what I expected. It also started fading to a redish color very quickly. For $20 + I don't think it is worth reordering, considering the box dye at the store lasts longer for me =(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerri J.
marzo 14, 2019
don't waste your money
PUBLICADO POR:
Kerri J.
marzo 14, 2019
It's just like any other box color so don't waste the extra money. Also a week later my scalp started itching and peeling. That's never happened with other box dyes before.
I am not happy with this purchase, the color is flat (though it is a nice color) and not what I was wanting. There zero purple tint to it.
Overall I'd say don't bother
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kerri- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color and care specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacquie F.
marzo 14, 2019
Colur
PUBLICADO POR:
Jacquie F.
marzo 14, 2019
Rubbish dont bother
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacquie- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue P.
marzo 14, 2019
Disappointed overall.
PUBLICADO POR:
Sue P.
marzo 14, 2019
Seemed good quality products - which did not irritate my scalp. Unfortunately, the root & ends colour were too different. No 1 bottle:- too bland/flat & paler & did not fully cover my roots (Although that could possibly have been the friend not applying it correctly). No 2 bottle:- too much Mahogany colour coming through. Requesting resolution advice from eSalon. It mentioned I should have received another free Bottle of No 2 solution, but this was not enclosed unfortunately.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica M.
marzo 14, 2019
Did not like the color
PUBLICADO POR:
Jessica M.
marzo 14, 2019
I thought my color would be darker. It’s not chocolate brown at all .
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie L.
marzo 13, 2019
Horrible color
PUBLICADO POR:
Jamie L.
marzo 13, 2019
I’m really upset that I tried this product and now I’m left trying to figure out how to fix my hair. The color was listed as medium blonde with a neutralizer yet it turned out a brassy orangey strawberry blonde that just does not work at all with my skin tone. It was also really hard to wash out and my hair felt super greasy and stringy the next day, and now 2 days later it is crazy dry. I have no idea what I’m going to do.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jamie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marion G.
marzo 13, 2019
Wrong color.. didn't cover grays...
PUBLICADO POR:
Marion G.
marzo 13, 2019
I am cancelling the program because the color was totally wrong. I sent a photo of my hair and described the color I had in mu hair before. I asked a color a little bit lighter... and I received a light brown toned to brown.. my colors are ash.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marion- Thank you for your feedback! It appears we reached out to inform you that color chemically cannot lift or lighten other hair color, and we lightened your original selection of Darkest Brown to Dark Brown per your request. We are sorry to hear that your desired result was not achieved, and we will be reaching out to discuss your color needs further. We appreciate you reaching out!
PUBLICADO POR:
Dawn A.
marzo 13, 2019
The color was great for only 3 days.
PUBLICADO POR:
Dawn A.
marzo 13, 2019
I colored my hair Sunday March 10. The color was great for Sunday, Monday, and Tuesday but on Wednesday I shampooed it with a sulfate and phosphate free shampoo and the color is almost back to previous color on the ends. I have a small amount of color on the top roots area. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dawn- We are sorry to hear that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Diane W.
marzo 13, 2019
I initially loved my new product. However, my roots have faded
PUBLICADO POR:
Diane W.
marzo 13, 2019
Already seeing strands of grey showing through. My roots are not holding up either. You adjusted my color but I can't move my next delivery before April 1st. I can't wait that long.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Diane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. We have reached out to you via email to discuss your next shipment a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Eileen F.
marzo 13, 2019
unhappy
PUBLICADO POR:
Eileen F.
marzo 13, 2019
not happy with results after initial application,my color dulled.Please stop any future deliveries.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Eileen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out via phone to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura M.
marzo 13, 2019
FADED TO FAST
PUBLICADO POR:
Laura M.
marzo 13, 2019
I FELT IT WASN'T AS DARK AS I WANTED AND FADED WITH IN DAYS OF BEING APPLIED
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele T.
marzo 13, 2019
Not happy
PUBLICADO POR:
Michele T.
marzo 13, 2019
I do not like this color at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you are not satisfied with your color result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shannon D.
marzo 12, 2019
Color fades too fast
PUBLICADO POR:
Shannon D.
marzo 12, 2019
The first day or two color was beautiful, but after 1st wash could see a difference (lightening) loved the deep rich color, now it's just VERY light brassy, orange, I was looking for a deep mahogany color like a rooster,
less copper definitely needed.my hair is more orangie, too light, I want deep rich color , that last longer , I do use salon color safe products, so this shouldn't of changed as fast as it did, I don't want to be consistently coloring my hair as I would need to do with this,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that your color faded faster than expected. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly with further information on how we can adjust to better suit your needs.!
PUBLICADO POR:
Vicki O.
marzo 12, 2019
Lovely color but it makes my head itch and HOT.
PUBLICADO POR:
Vicki O.
marzo 12, 2019
Doesn’t work for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vicki- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out!
PUBLICADO POR:
Shawna J.
marzo 11, 2019
Wrong color
PUBLICADO POR:
Shawna J.
marzo 11, 2019
This came out super orange, I wanted a light golden base strawberry blonde and this came out carrot orange. :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shawna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marlene S.
marzo 11, 2019
Gray coverage
PUBLICADO POR:
Marlene S.
marzo 11, 2019
I am Turin 40 and well my crown is showing the gray. I love the colors I pick but it doesn’t cover as good as I like. I do love the product because it does leave my hair feeling good.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marlene- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback.
PUBLICADO POR:
Jean S.
marzo 11, 2019
Intense irritation to scalp and dull color
PUBLICADO POR:
Jean S.
marzo 11, 2019
I was so hoping for good results from eSalon. Unfortunately, I am regretting even purchasing it. I have had my hair salon treated for over 20 year and in just. the past year have attempted to color my hair on my own with drugstore products. I have had some success with the drugstore dyes but when I found eSalon on Facebook, I was intrigued by a more personal experience and thought to give it a try.
I completed my profile and awaited my package. Shipping was quick and I applied the product as directed about 1 week ago. I did a test on a portion of my hair to ensure no allergy, but didn't think that would be an issue anyway because, as I said, I have been dying my hair for several years. Immediately upon rinsing, I noticed a lot of fall out. I do experience a slightly increased amount of fall out when coloring my hair, but this was enough to alarm me. In addition, shortly after my hair dried (I did not want to use a hair dryer to give my scalp time to calm down), I began experiencing itchiness and irritation all over my scalp. So much so that it was quite distracting to me. This has not stopped in the week since I have dyed my hair and I'm growing quite concerned.
In addition the color that I chose, a dark brown with neutralizer for my gray hairs, made my hair dull and monotone. Even a drugstore box of dye was more vibrant and shiny than what I just used from eSalon.
I attempted to cancel online about 3 days after I colored my hair and was offered a free box to try it again. I decided to take them up on the offer, not thinking that the irritation to my scalp would continue four days on. Today, due to the uncomfortableness I am still feeling on my scalp, I called up to cancel my subscription and request a refund of my original purchase.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tina W.
marzo 10, 2019
Extremely drying
PUBLICADO POR:
tina W.
marzo 10, 2019
This product does not rinse well with regular shampoo, also hair was drier then using a store box brand
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out with further information on your color and account!
PUBLICADO POR:
Laura S.
marzo 10, 2019
THOROUGHLY DISSATISFIED
PUBLICADO POR:
Laura S.
marzo 10, 2019
On my third purchase of a custom color set, I wanted to change from dark amber to more of the popular mulled wine color. What I have now is a washed out ugly brunette color. The shampoo after thorough rinsing did not lather at all and after the conditioner my hair was left a mushy oily mess. The morning after coloring my hair I had to wash my hair twice to try to get it back to somewhat normal texture. I have photos, before and after. I wish I could post them here. I have turned off my orders, I won't risk the health of my hair any longer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laura- Thank you for sharing your feedback. We are always striving to improve our products! We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you soon. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Gloria M.
marzo 10, 2019
Wonderfully packaged kit BUT.......
PUBLICADO POR:
Gloria M.
marzo 10, 2019
Did all the rules for prep. Have colored my hair for years and disappointed to STILL see greys by ears... 😢
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- We’re so sorry to hear that you were disappointed by the results of your color application. We are happy to work with you to help you meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Claire D.
marzo 10, 2019
Great kit but not the color I hoped for
PUBLICADO POR:
Claire D.
marzo 10, 2019
The kit came with everything I needed and the instructions are clear and easy to follow. The products smell great and were nicely packaged. The two issues are the color came out darker than hoped for, and my hair feels very dry even though I didn’t lighten it at all. I wanted light brown and it came out more dark chocolate.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Claire- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Evelyn M.
marzo 9, 2019
Horrible
PUBLICADO POR:
Evelyn M.
marzo 9, 2019
I am working with a rep to try to fix the color.
It was supposed to be auburn with copper highlights.
Turned out bozo red.
Kudos to esalon for wanting to make it right.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Evelyn- Thank you for your feedback! Upon reviewing your profile, we see that you are currently working with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira H.
marzo 9, 2019
After many uses of this product, my first issue
PUBLICADO POR:
Moira H.
marzo 9, 2019
I've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Moira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Cynthia B.
marzo 9, 2019
Color is too dark, too red
PUBLICADO POR:
Cynthia B.
marzo 9, 2019
The color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time!
PUBLICADO POR:
tracy D.
marzo 9, 2019
colour
PUBLICADO POR:
tracy D.
marzo 9, 2019
the colour was a golded blonde again, it makes my hair dark,does not suit me,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly!
PUBLICADO POR:
Candace J.
marzo 9, 2019
Not as happy this time
PUBLICADO POR:
Candace J.
marzo 9, 2019
Color went on great and initially I was happy. But color faded too quickly.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Candace- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Stephanie D.
marzo 8, 2019
No response to my concern about colour
PUBLICADO POR:
Stephanie D.
marzo 8, 2019
I sent in a message weeks ago asking if I could get a darker colour with more ash tones, which is what I originally asked for (but the stylist recommended against it). The colour doesn’t last very long and my lighter tones start to show within a few washes. I would appreciate a response to my concern.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for reaching out! Upon reviewing your account, we see that you left hair color comments, which are typically first reviewed on your next order date. We are always happy to adjust based on your feedback! Please keep an eye on your email. We'll be reaching out shortly!
PUBLICADO POR:
Erin P.
marzo 8, 2019
Had hope.
PUBLICADO POR:
Erin P.
marzo 8, 2019
In the beginning the color seemed to cover the silver patch I was trying to cover. It seemed covered, anyway. But today I can clearly see where it just never worked, the hair there is clearly barely any color at all. I could probably RUB it off. I had hope. But it doesnt work. Maybe this company is really what they say, just a cheap box company with no morals.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ein- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback!
PUBLICADO POR:
Veronica M.
marzo 8, 2019
Sent a tiny amount for my waist length hair, took almost 2 weeks to get
PUBLICADO POR:
Veronica M.
marzo 8, 2019
Very disappointing, I received a tiny bottle of color and developer. Ended up paying way too much for what I could have done buying drugstore brand (which I ended up doing anyway to get my full head done). I will not be a returning customer.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Veronica- Thank you for your feedback! We are sorry to hear that your order did not arrive as quickly as expected. Our standard order processing window is 1-3 business days. All orders are reviewed within this time frame, and it appears that your order was delayed as a colorist reach out for a photo (based on the profile information received). After we did not receive a reply to this email, the root touch-up selected was sent. When a client has selected a root touch-up only and has indicated they have highlights, a root touch-up only will be sent. Please keep an eye on your email. We will be reaching out shortly with further information!
PUBLICADO POR:
Lisa R.
marzo 8, 2019
Didnt like
PUBLICADO POR:
Lisa R.
marzo 8, 2019
Didnt last long made hair feel drier then normal....would like to cancel everything with this plan
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for reaching out. We are sorry to hear that our product did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Theresa S.
marzo 8, 2019
did not like
PUBLICADO POR:
Theresa S.
marzo 8, 2019
the product was good ! i just do not like the color at all !!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Theresa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Chastisy B.
marzo 8, 2019
Color ended up dull
PUBLICADO POR:
Chastisy B.
marzo 8, 2019
This is my first time trying esalon and I was not happy with the over all color. the ends are a dull red. I was hoping for a bright red. I am trying it again in April and see if the color is closer to what I want.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chastisy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rickey B.
marzo 8, 2019
Turned my hair red
PUBLICADO POR:
Rickey B.
marzo 8, 2019
When I first began using eSalon color I was ecstatic! Finally I'd found "my color". However over the past few months and a couple of applications, my color has really begun to bring out all of the red in my hair. I ordered highlights with this last order and haven't used them because I really don't know what the addition of highlights will do to this color problem. I just want a warm brown without the red. We have a problem here....
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona K.
marzo 8, 2019
Great colour, messy to use, waxy finish
PUBLICADO POR:
Fiona K.
marzo 8, 2019
I absolutely love the colour but it was quite messy to use and I've washed my hair twice (three if you include the first time after dying) and it's waxy at the roots and flat. Disappointed as like I say, love the colour.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Fiona - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia W.
marzo 8, 2019
Not happy
PUBLICADO POR:
Patricia W.
marzo 8, 2019
I received my color kit today am not very happy my hair is more brown than the red i wanted,I am not really a brown color i like the reds
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra O.
marzo 8, 2019
Dried my hair out
PUBLICADO POR:
Sandra O.
marzo 8, 2019
Color was nice, but my hair was fried
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabrina C.
marzo 8, 2019
not my color
PUBLICADO POR:
Sabrina C.
marzo 8, 2019
turned my hair a dark plum/purple color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sabrina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brandy R.
marzo 8, 2019
Nope
PUBLICADO POR:
Brandy R.
marzo 8, 2019
It took out some of the red that the 1st dye I purchased from here caused but now it's quite a few shades LIGHTER than I selected. Your conditioner is horrible. My hair was dry and frizzy after the 1st color and worse now(even though I left it on for 10 whole mins). I would rather pay a stylist x5 than this and be happy. Ugh wish I could get a refund and forget I even tried this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brandy- Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
melanie B.
marzo 7, 2019
I am Not Happy !!
PUBLICADO POR:
melanie B.
marzo 7, 2019
I am Not satisfied with this product !!! The color Did Not stay in my hair for more than a week !! Please Discontinue my orders and Refund my money now !!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
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