I folllowed the instructions step by step and after washing out my hair, my roots were bright purple and the rest of my head was dark brown. I have to keep my hair in a pony tail until I can get to the store to dye my whole head darker
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stella A.
abril 11, 2019
Recent color
PUBLICADO POR:
Stella A.
abril 11, 2019
The ash is great but the color is almost black and my hair should be medium brown. It looks so awful.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Denise R.
abril 11, 2019
Didn't like color.
PUBLICADO POR:
Denise R.
abril 11, 2019
I didn't the color. It was very dull. I don't want any gold,more like sand.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna W.
abril 10, 2019
too dark
PUBLICADO POR:
Donna W.
abril 10, 2019
my colour hair is very dark now this was supposed to be lighter
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Donna- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ellen H.
abril 10, 2019
Burned my eyes!
PUBLICADO POR:
Ellen H.
abril 10, 2019
This is not for me......too harsh on the eyes, fumes burned my eyes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ellen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we apologize for any discomfort experienced. Our product can seem stronger compared to traditional box color as ours is freshly mixed per order and does not sit on shelves and in transport for months at a time like traditional color typically does. We recommend applying in well-ventilated areas whenever possible. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anna A.
abril 10, 2019
stop this subscription NOW
PUBLICADO POR:
Anna A.
abril 10, 2019
I cannot find a way to contact the company and no longer wish to receive this product! There is zero customer service or end subscriptions options, please stop before I go on your social media.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anna- Thank you for contacting us! Our contact information is available for review on our Support page. Our customer service email is [email protected], and your Autoship service can be adjusted any time using the Upcoming Order page in your account. We will be reaching out shortly with further details.
PUBLICADO POR:
Bonnie J.
abril 10, 2019
Loved the color tones but.....
PUBLICADO POR:
Bonnie J.
abril 10, 2019
I loved the color tones but this shade did not cover my grays as well has the last one!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bonnie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has called to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Connie M.
abril 10, 2019
Worst company ever!
PUBLICADO POR:
Connie M.
abril 10, 2019
I have shut my account off twice now, and they keep sending me product and charging me, and they do not respond to my emails.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Connie- Thank you for contacting us! We can confirm that your plan has been off since you turned it off on 3/13. Our user logs reflect that prior to turning off your service, you were adjusting your Autoship dates out, which rescheduled your next order but did not cancel your service. As you know, the service is very flexible and can be adjusted (as you have) in your account. We have not received any emails from you, however we are always happy to help. Our customer service email is [email protected]. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Monica M.
abril 10, 2019
Not dark enough
PUBLICADO POR:
Monica M.
abril 10, 2019
The color didn’t match the pictures that I sent. I was expecting a phone call from a stylist before the order was filled to make sure it was correct. There was too much bronze and not enough brown. I did end up liking the color but it’s not what I expected. Although it’s way better than accidentally going too dark. Next time I will ask for a darker brown with mahogany and less bronze. I was a little confused about the second but color-bottle 2, if it would be darker or lighter.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Monica- Thank you for your feedback. Our colorists are always happy to advise you. Please submit a current photo in natural lighting for reference and feel free to call 1-866-550-2424 (8AM-6PM PST Monday-Friday) to consult. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Christine V.
abril 10, 2019
Not impressed
PUBLICADO POR:
Christine V.
abril 10, 2019
I find it is just like any box I use it lasts even less won't buy again
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle Morse
abril 10, 2019
Not what I wanted
PUBLICADO POR:
Michelle Morse
abril 10, 2019
I asked for a light brown with hints of copper. I instead I got a hair color of a red head. I am extremely dissatisfied with my hair color!! I would either like my money back or a correction and a new color kit of light brown hair.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kat M.
abril 9, 2019
colour
PUBLICADO POR:
Kat M.
abril 9, 2019
not for me , went horrible colour , now i cant seem to cancel orders as doesnt show you how .
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Eunice T.
abril 9, 2019
Not Good at all!
PUBLICADO POR:
Eunice T.
abril 9, 2019
I followed all the directions and it was terrible! Please discontinue.
DO NOT send any more! This is not for me!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Eunice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Clients typically have much better results when a current photo depicting your starting canvas is provided. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michele B.
abril 9, 2019
Not worth the money
PUBLICADO POR:
Michele B.
abril 9, 2019
This was probably one of the worst colors I have ever used. First of all it didn’t color my grays at all. It’s left my hair hard and very difficult to comb. I have already spoken to someone about this and she said she canceled my next shipment. With that bring said PLEASE DONOT SEND ME ANYTHING ELSE!!! I got better coverage with the bottled color I get from Walmart for $2.97!!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michele- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care agents to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia R.
abril 9, 2019
Don’t like this color
PUBLICADO POR:
Cynthia R.
abril 9, 2019
Left my hair very oily
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
PUBLICADO POR:
Bolton C.
abril 9, 2019
Repeated wrong color
PUBLICADO POR:
Bolton C.
abril 9, 2019
I am unable to get the resulting color I am looking for - I asked for Golden Blonde and have shared that I have red in my hair naturally - which is important when attempting to achieve golden blonde according to every salon that has serviced my hair. Usually a colorist will only get this wrong one time before updating to correct to achieve the outcome. This has been at least four times and the color has not been adjusted despite my feedback.
It is a shame, the color could not be corrected because I really like how my hair feels once I've used the included shampoo and conditioner. I'm sure my review would have been five stars if the color was corrected.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bolton- Thank you for your feedback! We are sorry to hear that we weren't able to get your color just right. It looks like we have reformulated/adjusted a few times per your request, however no photos have been provided. Clients typically have much better results when current photos for reference are provided so that our colorists can review your profile for accuracy and accurately advise you. We are happy to work with you to adjust to better suit your needs if we are able to. We recommend submitting a current photo in natural lighting and calling to consult with a colorist if you'd like to discuss options. Thanks for reaching out!
PUBLICADO POR:
Lori K.
abril 9, 2019
Hair color was wrong!
PUBLICADO POR:
Lori K.
abril 9, 2019
I feel I should be reimbursed for my hair turning purple. I ordered medium brown and my roots and part of my hair turned purple.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- We’re so sorry to hear that you were disappointed by the results of your color application. You ordered our Dark Brown Intense Pearl, which is a purple-toned shade. If your roots turned purple, it would have to be because your 2nd bottle (for the previously dyed parts of your hair) was applied to the roots, as this formulation was pure tone violet, while the color intended for your roots had Dark Brown base in it. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca S.
abril 8, 2019
I may need to adapt color
PUBLICADO POR:
Rebecca S.
abril 8, 2019
I still am baffled by the gel like gunk that the coloring process entails in rinsing...almost like the water doesn't rinse it out...it just stays in one place...maybe some explanation in this in the instructions to warn that it will do this and the most sufficient way to remove it...im always scared to use the shampoo after coloring because I don't want to ruin the color but I think its necessary along with conditioning of course to get the color gunk out...the color is really nice but im still having issues with brassiness after about a week...I have no red in my natural color and I was hoping salon could help me with this by given me the right mixture of cool ash neutral coloring but Ive yet to be able to get rid of the reddish color...maybe I need to have the color experts adjust my mix?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebecca- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It is important to understand that all brunette hair has natural red underlying pigment in it, and once chemically processed, this underlying pigment is revealed (especially as the color starts to fade). We recommend our Tint Rinse in Red Neutralizer to help minimize these tones. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vicki R.
abril 8, 2019
Color is off
PUBLICADO POR:
Vicki R.
abril 8, 2019
Color is always too dark and doesn't last near as long as store-bought
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vicki- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has adjusted and emailed you to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie S.
abril 8, 2019
Greasy!
PUBLICADO POR:
Stephanie S.
abril 8, 2019
My hair is greasy or waxy feeling and I cant get it out! Had to go to work looking like I had not washed my hair in months.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Marcela G.
abril 8, 2019
Not for me
PUBLICADO POR:
Marcela G.
abril 8, 2019
Did not work for me. I had to wash my hair 3 times to get rid of a horrible film that made my hair heavy and greasy.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marcela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kathryn M.
abril 8, 2019
Undecided
PUBLICADO POR:
Kathryn M.
abril 8, 2019
While I love the quality and amount of color received, the color is way off what I expected to receive. After submitting a picture, and asking for assistance as well, I am very disappointed in how dark and blah the color is. I received a way bette color in a previous order years ago. My search continues for the perfect color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Margaret R.
abril 8, 2019
Color
PUBLICADO POR:
Margaret R.
abril 8, 2019
I think that leaving the color on for only 10 minutes was just not long enough. I feel that the color has lightened more quickly than I'm used to. I think I will leave it on 15 minutes next time and see if that makes a difference.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maragret - We’re sorry to hear that your hair color is not covering as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda L.
abril 7, 2019
Hair
PUBLICADO POR:
Rhonda L.
abril 7, 2019
I sent a pic of my hair and said I did not want any red and I have reddish hair please stop my auto ship
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tara K.
abril 7, 2019
Not worked
PUBLICADO POR:
Tara K.
abril 7, 2019
Tried this for the first time and really disappointed. I can just see all my greys!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joan R.
abril 7, 2019
Poor Gray coverage.....roots turned YELLOW
PUBLICADO POR:
Joan R.
abril 7, 2019
The color seemed to match very well where my roots are darker...It did not cover my white roots around my hairline very well. The worst happened when I washed my hair with my own shampoo this morning....about 6 days since coloring.....they are YELLOW around my hairline!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Joan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Trish M.
abril 7, 2019
Hate it
PUBLICADO POR:
Trish M.
abril 7, 2019
Not a good color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Trish- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
KIM T.
abril 6, 2019
Way too much packaging!
PUBLICADO POR:
KIM T.
abril 6, 2019
Initially fell for the "boxed" concept, but as I opened unnecessary packaging after unnecessary packaging including 2 pairs of gloves for one treatment, I realised your approach wasn't for me. Clever concept but colour no different than elsewhere and to be stood in a shower dripping with the remains of colour only to discover there wasn't an easy open top to either the shampoo and conditioner was the last straw, thank heavens my partner was in calling distance, otherwise my only option would have been to drip colour across the bathroom whilst I found the scissors necessary to open both!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- Thank you for your feedback! We value our client input, and we appreciate you taking the time to share your thoughts. We are constantly striving to improve our products and service, and your feedback is appreciated. Please feel free to reach out to [email protected] if you need any assistance.
PUBLICADO POR:
Mary L.
abril 6, 2019
The worst
PUBLICADO POR:
Mary L.
abril 6, 2019
I asked for a light blonde copper similar to the color I had. Now my hair is dark red auburn and I have a business meeting I am presenting at in a few days and look like a circus clown. I am very disappointed in the color I was sent. This is nothing like what I wanted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle K.
abril 6, 2019
Awful never again
PUBLICADO POR:
Danielle K.
abril 6, 2019
This was a last chance order and I have to it’s awful. I’ve been ordering for over three years and quality has got worse! Colour is non existent except for pink tinge to hair. I was left again with a slugs on my scalp that took over 45mins to remove! Grey through in a week. Your service is also worse no recommendations just a link to colour what’s the point? im off!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for your feedback! We are sorry to hear that you were disappointed in your color and service. Upon reviewing your account, we see that we have worked with you over your years of membership to adjust your color to better suit your needs. We are always happy to provide recommendations upon request, and our team of licensed colorists is always happy to advise our clients. We can confirm that our formulation ahs not changed. We recommend focusing on the emulsification step to help loosen up your color prior to washing. Hair grows at a rate of about 1/2 inch per month, and we expect for clients with a discerning eye to see regrowth after a week. There are no changes that can be made to prevent or slow the rate of regrowth. If you need any tips, tricks, or recommendations, please feel free to contact [email protected]. We appreciate your feedback and we are always happy to help!
PUBLICADO POR:
Danielle M.
abril 6, 2019
Not my favorite.
PUBLICADO POR:
Danielle M.
abril 6, 2019
I’ve colored my hair plenty on my own. This dye is not special by any means. They gave me 2 different colors(one for roots and one for ends). I did not ask to have that. It ended up giving me ‘hot’ roots even with the step of blending in the shower with the left over ends bottle.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen F.
abril 6, 2019
Worst hair color ever
PUBLICADO POR:
Karen F.
abril 6, 2019
I’ve been coloring my hair for 45 yrs both drugstore dye and salon color. I decided to try this to cover my grays. It was the worst hair color I’ve ever used. It lasted approximately 5 days. Also, they don’t make you aware that it’s a subscription and you have to jump through hoops to get to the page to cancel.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda V.
abril 6, 2019
Didn't even change my color at all!
PUBLICADO POR:
Amanda V.
abril 6, 2019
Followed every instruction to a t and it didn't do anything. Not impressed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Penny S.
abril 5, 2019
Ordered Brown but got purple
PUBLICADO POR:
Penny S.
abril 5, 2019
As the title says really, first response from them was they were 'sorry that my colour had not turned out as expected'... well yes eSalon, purple isn't a variant shade to BROWN!!
Get the feeling they don't care, they offered to give me a free colour but once bitten and all that!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Penny- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
abril 5, 2019
Glue like pudding gell consistency, could not get out of my hair!
PUBLICADO POR:
.
abril 5, 2019
Talk about permanent color! Total panic! This my third kit and something awful has happened! It took me an entire bottle of shampoo(no joke) and half a bottle of apple cider vinegar to get the color to rinse out of my roots. The color became like a thick paste gel and literally would not rinse off in the shower. This has never happened to me before with e salon, or any other color in my life for that matter. I felt like I was victim to a cruel aprils fool joke! BE CAREFUL!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ryan - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
frances B.
abril 5, 2019
Color
PUBLICADO POR:
frances B.
abril 5, 2019
I was not happy with my last purchase. I did 3 strand test leaving last one on for 40 min did absolutely nothing
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nadine B.
abril 5, 2019
Fading color
PUBLICADO POR:
Nadine B.
abril 5, 2019
The color didn't last very long not happy with it would like to cancel all future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nadine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Caren W.
abril 5, 2019
Color
PUBLICADO POR:
Caren W.
abril 5, 2019
This color did not turn out as expected.
Roots have a definite yellow tint to them. Followed instructions exactly. Not happy with results.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caren - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristine B.
abril 5, 2019
Custom Color Set
PUBLICADO POR:
Kristine B.
abril 5, 2019
On a positive note this comes packaged so wonderful! Very good directions that are easy to follow. The color is NOT great. This was my first purchase from this company. I specifically explained what my goal was for my hair. I wanted brown then add chunky highlights. I explained I get my hair done at salon and it comes out great for about a year then something happens and I end up with carrot red brassy looking color. I hate red/brassiness for hair color. Well, here I go again. The color still came out very brassy. I sent a note and picture and have not heard anything back. It’s not worth going through all the trouble yourself if the outcome is the same...red. I will be canceling my membership.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin T.
abril 5, 2019
Sent a second
PUBLICADO POR:
Robin T.
abril 5, 2019
I liked the dye from esalon, however I did not lije the use of my debit card for another order sent 3 weeks later. I haven't yet received a reply. I had to go in to stop my "plan" which was never seen on my first order. Now I'm afraid to order from them again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robin - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany S.
abril 5, 2019
Wrong
PUBLICADO POR:
Brittany S.
abril 5, 2019
I’m disappointed. I really had high hope. My roots didn’t turn out right. I did everything right coloring and I also selected everything right on here to get the right color and it turn my roots almost a dark reddish color instead of violet black.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brittany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Wendi B.
abril 5, 2019
Skunk
PUBLICADO POR:
Wendi B.
abril 5, 2019
I’ve used it twice and both times it did not cover my roots, which are white. I look like a skunk. I’m not into using this product again. Please cancel.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Wendi- Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right for you! You are fully covered by our Color Happiness Guarantee, and one of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia M.
abril 5, 2019
Hot roots
PUBLICADO POR:
Cynthia M.
abril 5, 2019
I love my first formula dark brown,copper,mahogany love it. But using the bottle 2 I now have HOT ROOTS. After doing my hair i noticed that it was get really red, and find the paperwork
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for contacting us! We are so sorry to hear that your color was applied against instructions. Both bottles sent with your first shipment were meant to be used in the same application per your instructions. Bottle 1 was for your Roots as indicated, and Bottle 2 (Custom Ends Refresher) was for the previously dyed parts of your hair. We would expect hot roots to result from using your ends bottle on your roots. Please keep an eye on your email. We will be reaching out shortly to help resolve this for you.
PUBLICADO POR:
Leslie B.
abril 4, 2019
Color Review
PUBLICADO POR:
Leslie B.
abril 4, 2019
The color was medium blonde but my hair had an ash tone to it and the roots were strawberry blonde. Will not be using your product again. Cancel all orders now and future orders.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Leslie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary K S.
abril 4, 2019
Custom Color Set
PUBLICADO POR:
Mary K S.
abril 4, 2019
Product didn't cover roots, didn't work right. I get better results for less from retail store products. Canceling!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Caron M.
abril 4, 2019
Colour isn’t rich enough. Has washed out within 2 washes
PUBLICADO POR:
Caron M.
abril 4, 2019
Colour has washed out within two washes and is now a disappointing pale orange.
Over the last 10 months or so esalon has started tomsiLoint with the reds
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Caron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa A.
abril 4, 2019
Wrong color
PUBLICADO POR:
Melissa A.
abril 4, 2019
I wanted a medium to light blond. I got red.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bridget C.
abril 4, 2019
Film covering my hair
PUBLICADO POR:
Bridget C.
abril 4, 2019
It took about 30-45 minutes to wash this out of my hair. After I was done, my hair felt crunchy towards the ends and very greasy (like a film) all over the rest of my head. I have washed my hair 4 times in the last 24 hours to make my hair feel like normal hair. I finally fixed it with DAWN DISHSOAP! Every other shampoo did nothing. After all of this, my hair is the exact same color! I followed directions and followed the How to videos. I just want my hair back to normal. :(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Bridget- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jasmyn T.
abril 4, 2019
I hate it
PUBLICADO POR:
Jasmyn T.
abril 4, 2019
Dried my hair out wish i never got it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jasmyn- We never like to hear that our customers are unhappy with their color which is why we have a color happiness guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Gail S.
abril 3, 2019
won't try it
PUBLICADO POR:
Gail S.
abril 3, 2019
I refuse to use this as nothing comes showing you what color you might expect so I am not going to even try it. SOmehow they also have me on automatic delivery which I never signed up for - PLEASE TELL ME HOW TO CANCEL THIS!!!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Gail - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color care representative to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marites M.
abril 3, 2019
Disaapointed:(
PUBLICADO POR:
Marites M.
abril 3, 2019
I was so excited when I received my box but then I ended up disappointed. The color is too dark from the color I have chosen from your list when I sign up/chose the color I want for my hair. I like everything that was sent to me even the feel/texture of hair after, just not the color/outcome.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Marites - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly R.
abril 3, 2019
Awful!!!
PUBLICADO POR:
Kelly R.
abril 3, 2019
My color was supposed to be dark golden brown....it was black!!!! It is so thick and slimy, it took 4 rinses and a wash to get it all out of my hair!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel P.
abril 3, 2019
color is great
PUBLICADO POR:
Rachel P.
abril 3, 2019
It covers they gray but it does not last till my next shipment. My gray is already showing at the hairline framing my face.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rachel- Thank you for reaching out! You are currently on a 4 week frequency. After you color, the hair continues to grow at a rate of about 1/2 inch per month, and regrowth is completely normal and expected. We have reached out to you with further information. Thanks for choosing eSalon!
PUBLICADO POR:
kelly A.
abril 3, 2019
What the WAX ??
PUBLICADO POR:
kelly A.
abril 3, 2019
After reviewing ALL literature enclosed in my custom color kit, I followed the instructions and began coloring my hair (which I have done in the past with store brands) and much to my surprise during the last step and rinse out my hair was coated in a HEAVY waxy substance. It was as if someone had melted a candle and poured it into my hair. It was embedded in my nails and in a comb I used to try to get it out. It would not rinse out even with HOT water for over 10 minutes, and took 3 shampoo ings to remove. Very surprised by this. Sadly the outcome of my hair color was dull and heavy. I would advise e-salon to mention this in its literature if this is a normal process in there coloring product. But I cant for the life of me understand what this type of waxy substance would be for, in coloring your hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kelly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cj R.
abril 3, 2019
Not satisfied
PUBLICADO POR:
Cj R.
abril 3, 2019
Not happy with the color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cj- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer S.
abril 3, 2019
Did not love
PUBLICADO POR:
Jennifer S.
abril 3, 2019
Definitely, think it's a great concept but it lacked in 2 areas.
1. I feel it was not enough product
2. Color was much darker than the picture showed
It has now been over a month and the color has not lightened by much.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michele M.
abril 3, 2019
Washes out
PUBLICADO POR:
Michele M.
abril 3, 2019
Does not cover gray at all.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color care representatives to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Wes tx gal
abril 3, 2019
Not for me
PUBLICADO POR:
Wes tx gal
abril 3, 2019
After 2nd wash my color faded.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana A.
abril 3, 2019
hopefully 3rd time is a charm
PUBLICADO POR:
Diana A.
abril 3, 2019
So excited about my personalized color kit. The kit had everything they show. But the color was not what i was hoping for. Neither was the shine. I was looking for that deep "pop" color of copper. But i got more of an orange than even a red....i also have a problem keeping my gray covered and i really did not see a difference in how long my gray stayed covered with esalon compared to a box color. seem to work about the same.
Forgot about adjusting the color of my next order..until i rec'd email it was on its way . So, i sent in request of change. keeping my fingers crossed that my next order (3rd times a charm) will make me as happy as these other customers on these reviews. If the color, shine and coverage of gray doesn't knock me over then saving $$ and going back to box color.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Diana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen C.
abril 3, 2019
Not the best shampoo
PUBLICADO POR:
Carmen C.
abril 3, 2019
I was not impressed with the shampoo and conditioner. The shampoo provided did not lather and it left a thick, sticky residue. My hair was matted and was impossible to brush the tangles out. I had to re-wash and condition my hair with my regular hair product. Depending on how long and how well the color last, I may cancel my subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carmen- Thank you so much for sharing your feedback. We are always striving to improve our products and your input matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly to discuss further. Thanks for choosing eSalon!
PUBLICADO POR:
Cricket M.
abril 3, 2019
Too much red
PUBLICADO POR:
Cricket M.
abril 3, 2019
I like that my hair is a little lighter, but it’s too red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cricket- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has reached out to discuss your color further and help get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah M.
abril 2, 2019
This formula was too dark.
PUBLICADO POR:
Deborah M.
abril 2, 2019
Hello,
I requested a change to make the color just a bit darker. This one was too dark, I was not happy. I have requested a change for the upcoming order. I hope it is not too light or too dark, but just right.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Deborah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
No More Red
abril 2, 2019
Yikes!
PUBLICADO POR:
No More Red
abril 2, 2019
Hello red ... hello dead! My healthy mahogany hair is now circus red and dried out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out! We are so sorry to hear that your recent application has produced undesirable results. Your color is a Darkest Brown Red Mahogany, and if applied as instructed, this could not produce such a bright result as the base of the color is darkest brown (one of the darkest shades offered). You did receive a 2nd bottle that was brighter and intended for the previously dyed parts of your hair that could produce the bright results described if applied differently than your instructions. We will be reaching out shortly to discuss your color further. Thanks again!
PUBLICADO POR:
MELISSA C.
abril 2, 2019
Toned down previous color but did not color my natural hair
PUBLICADO POR:
MELISSA C.
abril 2, 2019
I have long brown roots now, because this product didn't take to my natural hair atts all.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen G.
abril 2, 2019
Do not buy!
PUBLICADO POR:
Karen G.
abril 2, 2019
Will burn your scalp and colour is nothing like pictures or what you ask for! Would NEVER use again!! Have turned off plan and still get emails!! Take me off database or I will put my review all over social media!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Karen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We can confirm that we have unsubscribed you from our mailing list, so you won't receive any further automatic shipments. Please let us know if you need any further assistance!
PUBLICADO POR:
Ardell D.
abril 2, 2019
Not the right color
PUBLICADO POR:
Ardell D.
abril 2, 2019
I am not happy with the color I used. I like my hair blonde and it is light brown. I also could not rinse the product out it took me 20 minutes to rinse. I feel after I was done my hair felt like it had nothing but oil. Could not dry it. It was too oily. I wanted light blonde and got light brown.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ardell- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alicja K.
abril 1, 2019
its not a cloud I ordered! not even close!
PUBLICADO POR:
Alicja K.
abril 1, 2019
I asked for copper, nice, stand out the colour. instead, what I have is a dull brown colour. It's not even close to what I have asked for. I can achieve better results from any high street shop. For this process, i expected something nearer the salon results, nice deep, rich colour. its a complete waste of money and time, I'm travelling tomorrow and now will not have time to change my colour. Massive disappointment.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicja- Thank you for your feedback on your color. At eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Meghan W.
abril 1, 2019
Pretty Color but disappointed
PUBLICADO POR:
Meghan W.
abril 1, 2019
I love how the color turned out, the color just did not last. It tured a brassy color 2 1/2 weeks in with almost a red undertone. I use a color protective shampoo and conditioner that is sulfate and paraben free so that is not the cause of the fading. Very disappointed in the product especially with its almost $30 cost.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Meghan- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your color is not wearing as expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Minnzy C.
abril 1, 2019
Bad customer service
PUBLICADO POR:
Minnzy C.
abril 1, 2019
Did not like the color and the attitude of the stylist
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Minnzy- Thank you for reaching out! We are so sorry to hear that your studio service did not meet your expectations! It appears that you came into the appointment wanting to go lighter all over. We had advised before your appointment and at your appointment that color chemically does not lift or lighten other hair color. It appears you proceeded with the service (matching your current color) against your colorist's recommendation to visit a traditional salon to achieve your originally expressed goal of going lighter all over. We are always happy to adjust based on your feedback if we are able to, however since color chemically cannot lift or lighten other hair color, we recommend visiting a traditional salon if your desired result is still to lighten your existing base. Please feel free to reach out to [email protected] if you have any questions or need any assistance!
PUBLICADO POR:
Gabrielle H.
abril 1, 2019
Pretty, but washes out quickly for me
PUBLICADO POR:
Gabrielle H.
abril 1, 2019
The initial color is good, but my hair will not hold the red. I've tried for a couple months and after the first couple days, if I want any of the red hues, I have to use a tint rinse. This could be my hair, but I've had red before and never had this bad of washout, but it could also be the fact that my job requires me to have my hair slicked back and pulled tight, so product (and washing) is a daily chore. Either way, the red is gonna have to go. Super easy to apply and use, though, and gorgeous initial color.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Crystal A.
abril 1, 2019
My color
PUBLICADO POR:
Crystal A.
abril 1, 2019
I love the color but my hair is very oily. I cant seem to get it out. I have tried washing it with 3 different shampoo's. It also is hard to brush now.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Crystal- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about your experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
PUBLICADO POR:
Shawn S.
abril 1, 2019
Incredibly Drying but good coverage
PUBLICADO POR:
Shawn S.
abril 1, 2019
I have used eSalon color for several years. This time I knew something was different. As soon as I went to rinse the color out of my hair I could feel the rough, incredibly dry texture of my hair. Rinsing it only made it worse feeling. Once hair was dried the color coverage was great as always but my hair feels and looks like dried out straw. My hair was in very good health prior to this color application. I purchased a deep treatment mask and used pure argan oil but it is still very dry. Unsure if I will order my next color from this company.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shawn- Thank you for your feedback. We are so sorry to hear that you feel our product dried your hair. We can confirm that our formulation has not changed. We are always looking to improve our service and products, and we truly value everything our clients say. We recommend deep conditioning treatments regularly to maintain hydrated, healthy hair that can tolerate further chemical processing if you wish to continue coloring. Please feel free to reach out if you have any questions or need any assistance!
PUBLICADO POR:
Stacy M.
marzo 31, 2019
Ash Brown
PUBLICADO POR:
Stacy M.
marzo 31, 2019
I wanted to love this experience. The coloring process was simple with this. I went for an ash brown, as it’s a little lighter than my former color; however, the color ended up making my hair a lot darker, than my former color. Buying a box dye to fix, in a few weeks.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah N.
marzo 31, 2019
Very Disappointing
PUBLICADO POR:
Deborah N.
marzo 31, 2019
Left my hair extremely dry and dull and feeling like it still had some type of thick film on it - definitely did not feel clean and definitely had no shine. My hair is naturally very shiny so this was not good! I immediately shampooed and conditioned with my own products and got a cleaner feel and some shine back, but not like with my regular store color.
Sticking with my usual store brand which truly works so much better.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Deborah - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kimberly G.
marzo 31, 2019
Not at all what I asked for!
PUBLICADO POR:
Kimberly G.
marzo 31, 2019
I specifically requested a color to keep my hair ashy and light. I wanted light to medium blond and as ashy as you could make it because my hair turns gold/brassy so easily. My custom color I received turned my hair a Chestnut color! I am so unhappy and will never use this service again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina B.
marzo 31, 2019
Permanent cokour
PUBLICADO POR:
Tina B.
marzo 31, 2019
Was pleased with initial colour which completely covered grey hairs but after 3 washes greys were back!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy S.
marzo 31, 2019
Too light.
PUBLICADO POR:
Cindy S.
marzo 31, 2019
Looks terrible. Worst decision ever. Will not be doing this again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cindy- We truly appreciate your feedback. We are sorry to hear that your desired result was not achieved! Fortunately, adjusting darker is an easy fix! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gwendolyn L.
marzo 31, 2019
Color Too Dark
PUBLICADO POR:
Gwendolyn L.
marzo 31, 2019
I asked the colorist to add a bit of red or copper to my hair color but the color I received looked the same as before.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gwendolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We can confirm that a colorist added a small amount of copper per your request (a very small amount was added per your comments and to help you avoid hot roots). One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tamara W.
marzo 31, 2019
Terrible
PUBLICADO POR:
Tamara W.
marzo 31, 2019
Please do not send any more of the product!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tamara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Betty H.
marzo 30, 2019
Change colors
PUBLICADO POR:
Betty H.
marzo 30, 2019
Auburn. I want to change my color. You had a abeautiful picture on Facebook. That I want to try it was a Auburn hair,and blond foils though out and on a brown base hair. And violent foils.Betty hunter
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna B.
marzo 30, 2019
Loved it UNTIL....
PUBLICADO POR:
Anna B.
marzo 30, 2019
I used eSalon for about 5 years. LOVED the multi-faceted color, the texture, the gray coverage. After about the 4th year, it would no longer wash out of my hair in the shower. An eSalon colorist told me to mix baking soda in with my shampoo which I did. That worked for a short time and then I couldn't rinse the color out of my hair - It looked greasy and dirty and barely moved...like a thick gel had spilled on my head.
I'm VERY disappointed this happened because I loved the color. I'm waiting for eSalon's creme-based formula to become available. Hurry up with the testing!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts and we will be sure to email you as soon as the enhanced formula arrives. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan T.
marzo 30, 2019
Not really like my natural color...
PUBLICADO POR:
Megan T.
marzo 30, 2019
I really was so excited about this. I was hoping to get close to my natural color which is hard to do with a box. The only time I have had luck is at a salon. I ended up with reddish medium-brown, when I’m a sandy light brown. The color I got is the same color I always have when I’ve boxed dyed it before.
Meh.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda W.
marzo 30, 2019
Take me off your mailing list!
PUBLICADO POR:
Linda W.
marzo 30, 2019
I never want to see an e-mail from eSalon again. You sent product without an order. You made unauthorized charges to my visa and I was charged for shipping to return product and was not credited shipping on your end costing me $12 and the hassle of driving to the post office.
Your hair color is sticky and caused blisters on my scalp.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out! Upon reviewing your account, we see that you took advantage of our promotional offer extended to clients joining our recurring service, which is why a 2nd order processed according to your selected frequency. A courtesy reminder email for this order was sent 5 days before that order was billed. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you have already worked with a customer service agent, and we have unsubscribed you from our mailing list per your comments. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Marnie H.
marzo 30, 2019
Don’t work
PUBLICADO POR:
Marnie H.
marzo 30, 2019
It dont work
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chrystle R.
marzo 30, 2019
Not for me at all
PUBLICADO POR:
Chrystle R.
marzo 30, 2019
This product was a complete waist of my time. Absolutely no color change to my hair at all. I get better results from the 4 dollar bottles at my local drug store. Also not enough product for my length and definitely no where near enough shampoo or conditioner . Just over all was extremely unhappy and will not be resuing.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Chrystle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
connie K.
marzo 29, 2019
To much red
PUBLICADO POR:
connie K.
marzo 29, 2019
Still to much red in this color, even after I requested there not to be, 😥
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Connia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia K.
marzo 29, 2019
Needs a change to much red tint
PUBLICADO POR:
Patricia K.
marzo 29, 2019
I want light brown and then the highlights not brunette dark with red
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- Thank you for your feedback on your color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
sue W.
marzo 29, 2019
The grey came back after only 12 days!!
PUBLICADO POR:
sue W.
marzo 29, 2019
Looked really good right after I used it, however, the gray is already back and it was only 2 weeks! I only washed my hair 3 times during the 2 week period after the color--I only use quality shampoo made for color-treated hair.
I followed the instructions carefully too--I'm very unhappy with these results. How do I cancel my renewal?
Thank you
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sue- Thank you for reaching out! Hair grows at a rate of about 1/2 inch per month, so it is completely normal to see regrowth after 2 weeks. There are no adjustments that can slow or prevent regrowth, and adjustments for better gray coverage on hair that has been dyed equate to darker color. We will be reaching out shortly to discuss this further. Thank you for your time!
PUBLICADO POR:
Arracel T.
marzo 29, 2019
It could be better
PUBLICADO POR:
Arracel T.
marzo 29, 2019
I didn't get the result that I am expecting from the first hair color that I order. It doesn't cover the entire hair just only a few parts and it doesn't fully cover all of my gray hair just only a few and some still light in color. I am not satisfied as I didn't get the desired color that I want to. I am expecting more from this product as I pay more than the store brand. Hopefully, the next hair color that I order will work this time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Arracel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy N.
marzo 29, 2019
Damage shipping and wrong color
PUBLICADO POR:
Wendy N.
marzo 29, 2019
I received first shipment damaged. I got a replacement for it and it was damaged. No reply to second damaged shipment. Pieced together one kit from the two damaged ones. My hair turned dark brown almost black. I ordered a reddish brown.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
We truly appreciate your feedback. Upon reviewing your profile, we see that your second damaged shipment was replied to by one of our Color Experts to resolve your concern, we're sorry if you did not see that response. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
jennifer L.
marzo 29, 2019
MUCH darker and redder than expected for a dark blond
PUBLICADO POR:
jennifer L.
marzo 29, 2019
Had hoped to lighten my hair up a shade or so into a warm blond shade, but the color that I recieved developed into a darker copper auburn mix red base...about a shade darker than my normal tone and noticably quite red...absolutely no golden tones. My hair was completely free of any dyes or bleaches for the last few years. The color was pretty but definitely not for my complexion or what I had been excited to try.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra F.
marzo 28, 2019
Not Impressed
PUBLICADO POR:
Sandra F.
marzo 28, 2019
Was not happy with the end results. Wanted it to be a much lighter shade, which you all do not offer.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa D.
marzo 28, 2019
Not great
PUBLICADO POR:
Lisa D.
marzo 28, 2019
While the color was awesome.... The dye really damaged my hair... Now 5 weeks later doing deep conditioner treatments every week I'm still dealing with a mess... I'm scared to try it again.... I followed the directions step by step.... I will say... It's the best color I've had before just not worth the damage.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Hannah R.
marzo 28, 2019
Didn't cover all the gray
PUBLICADO POR:
Hannah R.
marzo 28, 2019
The colour is lovely and rich, but it didn't cover some gray
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hannah - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqueline M.
marzo 27, 2019
Gray coverage
PUBLICADO POR:
Jacqueline M.
marzo 27, 2019
The gray coverage doesnt last it looked good the first day and rinsed right out
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi B.
marzo 27, 2019
Roots only held color for about a week. Then looked a light color of the shade
PUBLICADO POR:
Heidi B.
marzo 27, 2019
Have used this product in the past and just started using it again. Last month the color only lasted about a week. My roots then looked a pale color of the shade. Very disappointing
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heidi - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 27, 2019
I like the colour
PUBLICADO POR:
Nicole B.
marzo 27, 2019
The colour is fine but the shampoo and conditioner they gave made my hair feel very dry was fine when I re washed the next day with my usual shampoo and conditioner
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicole - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theresa G.
marzo 27, 2019
Reddish color instead of beige blonde
PUBLICADO POR:
Theresa G.
marzo 27, 2019
Sorry to say your product is not for me. I was disappointed in the formulation as the color is more reddish than ash/ beige blonde.I think I’ll stick with brands that have worked in the past for me. Also after coloring , my hair felt sticky and heavy. I rewashed with the extra shampoo I purchased. I would like to stop receiving your product and be removed from this program of automatic shipping. I noticed your cancellation isn’t any where visible on your website,that says volumes about the service and the product
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. We can confirm you have cancelled your hair color Plan. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sima T.
marzo 26, 2019
Stop
PUBLICADO POR:
Sima T.
marzo 26, 2019
I don’t want anymore orders to be shipped. The color is totally wrong
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sima- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara R
marzo 26, 2019
Super disappointed
PUBLICADO POR:
Barbara R
marzo 26, 2019
This last order, I was super disappointed. I've been here for awhile. This last order did not cover grey
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