It's a challenge to color "only your roots" when the product won't stay where you put it. The consistency is too thin and needs to be improved. The gloves delivered with my kit were very poor quality. The dye leaked through the gloves and onto my hands and fingers. It made a complete mess of a very expensive manicure. I'm no novice to "at home hair color." I would have done better to buy a drug store color versus investing time and energy attending to dye running down my neck and forehead. Very messy and extremely disappointing.
The positive upside is that the color looks good and my scalp is not itchy at all. I'd love to give this product another try when you take steps to improve the consistency to a thicker stay put version.
Finally, the customer service I recieved when I called to cancel my subscription and share my opinion was very good. The representative was positive and apologetic. Her attitude as great. She refunded a set that I had received prior and extended a credit on one that had lapsed the approve return time frame. There was no effort to respond to the mess created by the kit I used today. Water under the bridge....
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Keri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laymon H.
julio 9, 2019
It does last
PUBLICADO POR:
Laymon H.
julio 9, 2019
Ok but not different from 10 dollar dye
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Laymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon!
PUBLICADO POR:
Jacqueline W.
julio 9, 2019
Color
PUBLICADO POR:
Jacqueline W.
julio 9, 2019
The color is very dark—much darker than I thought.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Renae W.
julio 8, 2019
Terrible
PUBLICADO POR:
Renae W.
julio 8, 2019
I will never order from here again color never ever comes out like it’s supposed EVER!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Renae- We truly appreciate your feedback. We are so so sorry to hear that you have been disappointed with your results. Our color is custom-blended and we are always happy to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color. Thanks for reaching out!
PUBLICADO POR:
Amy T.
julio 8, 2019
Was disappointed
PUBLICADO POR:
Amy T.
julio 8, 2019
Coloring was darker than I wanted and couldn't stand the ammonium smell.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cynthia V.
julio 8, 2019
Dye Guck stuck on my scalp
PUBLICADO POR:
Cynthia V.
julio 8, 2019
I wanted to love this, the past three shipments have been horrible. It takes at least an hour to get the dye off of my scalp. When the dye is processed it turns into an awful layer of some kind of guck that is impossible to remove. I have to wash with shampoo about four times and condition over and over in order to remove it all while scraping it off with my fingernails. Traumatizing as I only wash my hair once a week. To have to use this much shampoo at once is stripping my hair on top of the already horrendous experience!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Matilda C.
julio 7, 2019
Not what I expected
PUBLICADO POR:
Matilda C.
julio 7, 2019
Color came out copper red
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Matilda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kelly A.
julio 7, 2019
Horrible!!
PUBLICADO POR:
Kelly A.
julio 7, 2019
Not even close to the color I asked for.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Deanna D.
julio 7, 2019
Disappointed
PUBLICADO POR:
Deanna D.
julio 7, 2019
I was unpleased with the color, to dark. I followed all directions to the letter and my hair was so burnt I had to go have two inches cut off. I will not use this product again and I will not recommend this product to anyone. Total disappointment
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
gail F.
julio 7, 2019
color is way off
PUBLICADO POR:
gail F.
julio 7, 2019
the color is WAY,too dark. is there anything that can be done,it will be hard for me to live with this?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gail - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cindy K.
julio 7, 2019
My color is way to dark!
PUBLICADO POR:
Cindy K.
julio 7, 2019
The color I received is really dark especially for summer time. I don’t like it!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Patricia T.
julio 7, 2019
Waxy residue - ZERO stars!!!
PUBLICADO POR:
Patricia T.
julio 7, 2019
I purchased my colour in February but didn't use it until last night (was waiting to get my hair cut as I donate it every 2 yrs and wouldn't be able to donate it once it had been coloured), upon rinsing my hair it had this waxy/tacky residue in it, it felt like the outside of a cucumber that had that wax applied to it. It took me multiple washes to completely rinse all of the residue out of it. I have soft water, have my entire life; my hair hasn't been coloured in 20yrs so it's not anything that was previously done to my hair, the only time I put any kind of product in my hair is when I flat iron it (which I haven't done in several months) and I use high quality shampoo & conditioner so I KNOW it wasn't anything I did or had in my hair. If I could give this product ZERO stars that's exactly what I would have done!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah P.
julio 7, 2019
Smell and quality
PUBLICADO POR:
Sarah P.
julio 7, 2019
This product has a horrible smell and it took 5 washes to get the product out of my hair to not look greasy. Will not buy again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cynthia W.
julio 7, 2019
DYE STREAMING DOWN MY FACE AND BACK,
PUBLICADO POR:
Cynthia W.
julio 7, 2019
Applied this hair dye as directed. It streammed off my head, down my face and back, ruining two towels and staining my bathroom floor and walls. I had to wash it out almost immediately so no color. NEVER USE AGAIN! Worst experience in more than 20 years of coloring my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cynthia- Thank you for your feedback. We are so sorry to hear that you were disappointed in your recent application! We're always looking to improve our service and products and truly value everything our clients say. We will be reaching out shortly to further discuss your concern. Thanks for reaching out!
PUBLICADO POR:
Kathryn R.
julio 7, 2019
Color is ok, my tub is not
PUBLICADO POR:
Kathryn R.
julio 7, 2019
Color is a little too red for me but I will be working witn a colorist to try to change that. However my tub is permanently stained pink. Even after using bleach I cannot get the pink out of the tub. Just be aware and be careful when using this product
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kathryn- Thank you for your feedback! We are always happy to work with you to adjust your next formulation to better suit your needs. We are very sorry to hear that your tub has stained, and we apologize for any inconvenience this may have caused. We will be reaching out shortly to further discuss this issue and your color needs. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Lolita R.
julio 7, 2019
Wanted my hair brown but got black
PUBLICADO POR:
Lolita R.
julio 7, 2019
This was my first time trying this product. I ask for dark brown and got black. My natural hair color is black I just dye it black again. There is no brown at all. I do like that it color my grey. I had grey inThe front since I was a teen and no one even the shop could color it. But this product did. Just didn't get the color I wanted. I guess I should said light brown instead of dark brown.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lolita- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Olivia M.
julio 7, 2019
Asked for ash blonde and got orangey gold
PUBLICADO POR:
Olivia M.
julio 7, 2019
And I have a neutral blonde base, should not have been difficult for a so called professional colorist to get right. Also, covers LESS gray than my own at home mixes, and I only have maybe 20% gray. Glorified box dye. Giving 2 stars just because it didn't turn my hair green. Low bar
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Olivia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
stephanie D.
julio 6, 2019
never again
PUBLICADO POR:
stephanie D.
julio 6, 2019
did not do anything but hide my gray hair, my hair was not darker, does not show the purple tint in the sun. The mixture black, red and purple made a dark brown like my hair was already. For the price NOT worth it, very disappointed, I would have never paid 30.00 for a 1 time color, it's only 9.99 at the pharmacy for the same results.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Stephanie - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color!
PUBLICADO POR:
Ruth G.
julio 6, 2019
Will not purchase again
PUBLICADO POR:
Ruth G.
julio 6, 2019
The fumes from the coloring mixture were unbelievable. I waited outside until time to rinse to ease my constant eye irritation and coughing. The color did not last. Will not use again even if it was free. I will go back to L'Oreal Excellence. A much better product! I was able to stop my plan, however cannot find where I can delete my account completely
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Ruth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Erin G.
julio 6, 2019
My "personalized" color was exactly my natural hair color
PUBLICADO POR:
Erin G.
julio 6, 2019
The color they sent me didn't change my hair color at all. What a waste of money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia T.
julio 5, 2019
The color is to dark
PUBLICADO POR:
Alicia T.
julio 5, 2019
I need a light golden brown. Please.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jean M.
julio 5, 2019
My hair is wrecked for the next two plus weeks
PUBLICADO POR:
Jean M.
julio 5, 2019
I used my first kit from e-salons and was very happy with the results. I just used my second kit and the results were shocking and horrible! I'm just waiting it out to fix the damage to my hair. I have cancelled any further products from this company and I am sure they will not refund me for the disaster of the recent product I used. I was a golden blond now I am a very orange redhead... I guess its my new 4th of July look... yuck!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jean - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer R.
julio 5, 2019
Red
PUBLICADO POR:
Jennifer R.
julio 5, 2019
When applied it covered well but had lots of red tones. Don’t like the permanent color and had rather have a semi-permanent color that fades off.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We have also added a credit for one complimentary reformulation, per our Satisfaction Guarantee. We look forward to hearing future feedback!
PUBLICADO POR:
michelle P.
julio 5, 2019
Made hair fall out!
PUBLICADO POR:
michelle P.
julio 5, 2019
Made my hair fall out by the handful!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elaine B.
julio 5, 2019
Not for me
PUBLICADO POR:
Elaine B.
julio 5, 2019
This product does not cover my gray and makes my hair extremely dry
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Elaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicki F.
julio 5, 2019
Love the products
PUBLICADO POR:
Vicki F.
julio 5, 2019
Love the products. Only thing I didn't like is that I haven't got to the intense red that I'm really looking for. Sent pics in made the adjustments with the team. Will try again this go around.. More brassy color than I want. I want real bright intense red. It's more of a Dr pepper color. I'm ok with it but just not what I want
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kati J.
julio 5, 2019
Not satisfied at all
PUBLICADO POR:
Kati J.
julio 5, 2019
Hey, the color for my roots should be a brownish red but my roots that are white turned yellow. My hair dried out n feel like straw, I’m using olive oil to hydrate. Feeling better but adding oil every day. It’s just an FYI, I’d be careful everyone’s hair is different.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kati - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color!
PUBLICADO POR:
Judith W.
julio 4, 2019
Faded to orange
PUBLICADO POR:
Judith W.
julio 4, 2019
I tried the color as directed, it was ok for about a week but it faded to a very unnatural orange color. I now have two deliveries unused. Can I return what I have?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda C.
julio 4, 2019
Color fades
PUBLICADO POR:
Brenda C.
julio 4, 2019
I absolutely love the color when its first done but even weeks later the color is coming out on my white towels. The initial look doesn't last long at all which is a bummer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Karen H.
julio 4, 2019
Color
PUBLICADO POR:
Karen H.
julio 4, 2019
I changed my color last month and y'all sent the exact same color that I've had twice and I do not like that color and I've called you change it and it still doesn't get change so. I don't think I'll be ordering any more hair products from y'all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristina S.
julio 4, 2019
My hair feels disgusting
PUBLICADO POR:
Kristina S.
julio 4, 2019
The dye is gross feeling, it took 40 minutes of washing to feel even slightly normal again. I had to put my hair in a ponytail because it feels heavy and dead. I color my hair at home every 4 - 6 weeks and have tried multiple brands- this is bar far the worst. While the color looks just fine, it is not worth the trouble of the leaky dyes and unfriendly packaging (not eco-conscious at all).
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristina - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Lori H
julio 3, 2019
Did not last
PUBLICADO POR:
Lori H
julio 3, 2019
C olorvdid not stay
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs.
PUBLICADO POR:
barbara B.
julio 3, 2019
burned scalp
PUBLICADO POR:
barbara B.
julio 3, 2019
Hate the product
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Barbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Denise H.
julio 3, 2019
Damaged my end
PUBLICADO POR:
Denise H.
julio 3, 2019
Damaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom.
Color extremely dark compared to the pic of the color I ordered ☹️
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lara O.
julio 3, 2019
Disappointed
PUBLICADO POR:
Lara O.
julio 3, 2019
The product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea L.
julio 3, 2019
NO WEEKLY RETREAT!!??
PUBLICADO POR:
Andrea L.
julio 3, 2019
I won’t be purchasing anymore! The weekly retreat that was in my first order was awesome. As I’m sure you know, coloring ones hair drys it out not to mention the other damages.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback! Our Weekly Retreat mask is available for purchase through the Hair Care section. We will be reaching out shortly with further information. Thanks for choosing eSalon!
PUBLICADO POR:
Kyla M.
julio 3, 2019
Not What I Asked For
PUBLICADO POR:
Kyla M.
julio 3, 2019
I wanted to lighten my current dark brown hair. I had selected a colour using the website and noted what I was looking for. Upon receiving my dye and applying it to my hair, the colour was very different than what I was expecting. I was really excited to try this custom colour product but unfortunately it didn't work for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kyla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carole S.
julio 2, 2019
Color way off
PUBLICADO POR:
Carole S.
julio 2, 2019
Asked for an Irish red (dark copper) did not over process, did not color ends, only rinse and came out with dark brown and black on the ends. Not at all what I wanted. If this can’t be fixed, please cancel my subscription. Nicely packaged and easy to apply.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LaWana M.
julio 2, 2019
Did not receive my color
PUBLICADO POR:
LaWana M.
julio 2, 2019
Could not get a hold of any body. Still can't a month later
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
LaWana- Thank you for reaching out! We are so sorry to hear that you have not received your shipment! We will be reaching out shortly to discuss this further. Thanks again!
PUBLICADO POR:
Jennifer C.
julio 1, 2019
was much darker
PUBLICADO POR:
Jennifer C.
julio 1, 2019
Color came out much darker than I wanted. I was not impressed for the price.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Robin P.
julio 1, 2019
Cancelled
PUBLICADO POR:
Robin P.
julio 1, 2019
I'll be returning this order as I have have canceled this service due to a more than doubling in price. Also this product fades rather quickly!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brandee R.
julio 1, 2019
No Color Adjustment
PUBLICADO POR:
Brandee R.
julio 1, 2019
I am trying to get back to my roots, naturally dirty blonde. This was supposed to be a medium strawberry blonde to introduce more blonde and it looks the exact same as my hair colors prior. Straight up red, no hints of blonde at all. There's no change... not happy with this color as it's what I'm trying to change from.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Brandee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie B.
julio 1, 2019
Didn’t cover gray
PUBLICADO POR:
Jamie B.
julio 1, 2019
It didn’t cover my gray hair at all.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rebecca O.
julio 1, 2019
Very red
PUBLICADO POR:
Rebecca O.
julio 1, 2019
I wanted more blonde but this order was very red. Not blonde at all. It’s pretty, but not what I hoped for. Now my grey is growing and it’s very visible because my color is too dark.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
rosemary S.
julio 1, 2019
Results
PUBLICADO POR:
rosemary S.
julio 1, 2019
Cancel my membership please. It's only been a week since I used it and my gray is already showing. I'm just going to buy the cheap stuff again. Thanks for letting me try it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Rosemary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl M.
julio 1, 2019
Previous color
PUBLICADO POR:
Cheryl M.
julio 1, 2019
The color was much darker than the previous color and it did not cover the gray any better than the last one did!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cheryl- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jen W.
julio 1, 2019
Felt the first replaced batch was more the colour I wanted
PUBLICADO POR:
jen W.
julio 1, 2019
I felt this one left my hair duller than the previous colour
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kassandra S.
julio 1, 2019
Super upset
PUBLICADO POR:
Kassandra S.
julio 1, 2019
Sooo upset. Looked terrible. Spent $300 getting it fixed
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kassandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna T.
julio 1, 2019
Darker than Anticipated
PUBLICADO POR:
Donna T.
julio 1, 2019
My hair came out much darker than I anticipated, or wanted it to be. I was looking for more of a summer color with more golden tones. I thought that where my highlights were, the color would be shaded differently than the areas where my hair was dark. It pretty much looks all the same color - much too dark. The overall feel of my hair was nice and soft after coloring it, but the color is nothing like I anticipated it being.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Donna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
molly A.
julio 1, 2019
Didn't cover gray as well
PUBLICADO POR:
molly A.
julio 1, 2019
The new bottle design wasn't very user friendly and it was difficult to get an even flow. Much better design before, also this time didn't cover the gray as well as in the past.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Molly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lee L S.
junio 30, 2019
OK but too strong an odor
PUBLICADO POR:
Lee L S.
junio 30, 2019
Have used other types of OTC and online order products and by far this collection has the strongest odor of ammonia over all the others. Color is good but just don't think can do this again as just too strong.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lee- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs!
PUBLICADO POR:
Victoria T.
junio 30, 2019
1 and done
PUBLICADO POR:
Victoria T.
junio 30, 2019
Didn’t cover the grey very well. Made my hair feel like plastic when I was done. Have since ordered from another company and was 100 times better. Sorry will not order again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Victoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
claudia A.
junio 30, 2019
This is not close to my natural color
PUBLICADO POR:
claudia A.
junio 30, 2019
I used this and it comes out too dark
Please help me choose a better option or tell me how I can lighten what I have currently in my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Claudia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
cassy C.
junio 30, 2019
Nice color
PUBLICADO POR:
cassy C.
junio 30, 2019
Love everythst comes in the box but the color isn’t covering my grays not sure what to do?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cassy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anita B.
junio 29, 2019
Not for me
PUBLICADO POR:
Anita B.
junio 29, 2019
Too much packaging, colour is brassy - that is probably my hair, leaves my hair unmanageable, doesn't last long.
It is all down to my hair. I am trying to cancel but that is quite a mission.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anita- Thank you for your feedback! We are so sorry to hear that our product and service have not met your expectations. We are always happy to work with you to adjust to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out!
PUBLICADO POR:
Cristina G.
junio 29, 2019
No good service
PUBLICADO POR:
Cristina G.
junio 29, 2019
It is too easy the dark colour, but for blonde colours you do not want send to me and tell me that I must go to a hairdresser. If you are good colourist is been supossed that you could make an ash blonde, but you do not want to sell to me. So bad and really disappointed
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cristina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carianne K.
junio 29, 2019
Just like drugstore colours
PUBLICADO POR:
Carianne K.
junio 29, 2019
Very unhappy with product, I started with a light brassy blonde going to meduim blonde and specifically noted avoid brassiness in clour and my hair looks identical to what i started with. Not even a colour change at all, i still have the same light brassy blonde. I could've got the same thing at the drugstore for less money.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Debra H.
junio 29, 2019
Wrong color
PUBLICADO POR:
Debra H.
junio 29, 2019
I originally ordered a copper color. It came out more brownish then reddish as in picture! I reordered with the color suggest and got a dark brown instead of a reddish/copper!
I’m not sure I want to continue. The product felt good on my hair but the color is scary when I feel the color in the pictures do not match what is sent out.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Debra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lydia K.
junio 29, 2019
dissapointed
PUBLICADO POR:
Lydia K.
junio 29, 2019
I realized that I needed med brown and requested to change color from light golden brown to med brown. I have silver and I wanted to cover the grey. you sent me the same Light golden brown. I try communicating with the company and still received the same color. DONE. I have two kits sitting at my house I am not going to use them.
Lydia
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care members to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MICHELLE B.
junio 29, 2019
Just so-so.
PUBLICADO POR:
MICHELLE B.
junio 29, 2019
This color does not seem significantly better than regular boxed home hair dye I have used in the past. I purchased the highlights kit and can't even tell I used it. There was no where near enough product for kit to be effective. Very disappointing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Danyell Z.
junio 29, 2019
I have had it on my head for 40 minutes and I see no change at all.
PUBLICADO POR:
Danyell Z.
junio 29, 2019
I have been dying my own hair for 20 years. I have dark blonde. I chose a light ash, 40 minutes in and no change in color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danyell- Thank you for reaching out! To determine your color results, we will need to see your hair once the processing is complete and the hair is washed and dried. We will be reaching out shortly to check in regarding your color results and goals. Thanks for choosing eSalon!
PUBLICADO POR:
Val P.
junio 28, 2019
Severe Chemical Burns
PUBLICADO POR:
Val P.
junio 28, 2019
Didn't use right away, waited til my hair needed coloring, which means I still have 2 unopened shipments. Unfortunately I loved this color, but got severe chemical burns from it. I tried to make arrangements to return my other unopened shipments, but was told they are not eligible, even though I got a severe reaction from it. Money wasted :-(
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Val- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Emily C.
junio 28, 2019
Half in love.
PUBLICADO POR:
Emily C.
junio 28, 2019
I really do like the simplicity of this process and how I was able to apply myself. I am in love with the color chosen for me but I have one big problem with the results- my grays are still gray! I applied on them first, per the instructions. I don't have many but the placement of the ones I do have are visable with my hair up or down. One of the main reasons I wanted to change things up was to cover the grays. Sad that I still have them.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vikki W.
junio 28, 2019
Not me
PUBLICADO POR:
Vikki W.
junio 28, 2019
This color was way too dark for me. I wanted to keep some of my natural red but this color didn't do that :( but it is soft.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vikki- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Danielle S.
junio 28, 2019
Wrong color, drying, and not enough
PUBLICADO POR:
Danielle S.
junio 28, 2019
I specifically told them I hate violet reds and always use orange reds to color my hair. They sent me a violet red.
I went ahead and used the kit because I was out of time and out of options and I figured: a color I don’t love is better than the grown out mess I have.
WRONG! I ran out of color with 1/4 of my hair left to go. Half of my head is shaved and I ran out of color. I chose the longest hair option you can choose, knowing how much hair I have, and I still ran out of color.
This whole experience has been a nightmare.
The product is also incredibly drying and my hair has never felt so damaged after a color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Danielle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly S.
junio 27, 2019
Terrible experience
PUBLICADO POR:
Kelly S.
junio 27, 2019
The first time I ordered my hair color, I followed their directions, when I went to wash out the dye, spots wouldn't come off leaving my scalp and hair sticky and dye coming off on my hands from me running my hands through it. I chalked it up as not scrubbing enough, I had long nails at the time and didn't want to break them. So, I jumped back into the shower with a scrub brush and scrubbed the shit outta my scalp. Didn't help. Over time as the dye faded and my hair grew, it worked itself out. The color turned out great and my hair was shiny and felt healthy so I ordered from them again. Dyed my hair yesterday, this time, my nails are short so I was able to scrub my scalp real good to get the dye out. As I'm relaxing I notice what happened last time, dye was stuck to my scalp and hair again, this time much worse. So jump in the shower and scrub with a brush and brought a comb with. Nothing. This stuff does not come off! I've been in the shower three times trying to scrub this hair dye out. I scrubbed so hard my scalp was bleeding. After doing this over an hour sobbing from hurt and frustration, I gave up. Never again with I put myself through this bullshit! I've never had this issue with box dye. I'll also fork out over 100 bucks going to an actual salon so I don't have to go through this again. I'm stuck with sticky nasty hair and my scalp hurts. Do not waste your time and sanity!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amanda B.
junio 27, 2019
Don't care for the color
PUBLICADO POR:
Amanda B.
junio 27, 2019
Easy to apply and easy instructions. But don't really like the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jane L.
junio 27, 2019
I hate red!
PUBLICADO POR:
Jane L.
junio 27, 2019
My hair turned strawberry! I hate it!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jane- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carol C.
junio 27, 2019
Nothing intense about it
PUBLICADO POR:
Carol C.
junio 27, 2019
I was excited to try my new colour as I loved the idea of this. I am honestly so disappointed with the result. Intense copper i asked for is a boring Auburn. Nice shiny Auburn but there is not a hint of intense anything. In fact I get better results from a £4 or £5 box dye. Really hoped to be happy with this colour but unfortunately this will be the one and only purchase for me. I will upload my results to the pictures.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carol- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alice D.
junio 26, 2019
Very disappointed
PUBLICADO POR:
Alice D.
junio 26, 2019
Not happy at all
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Linda C.
junio 26, 2019
Just ok
PUBLICADO POR:
Linda C.
junio 26, 2019
I wanted medium brown and it actually turned my hair a reddish brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Connie G.
junio 26, 2019
Brassy
PUBLICADO POR:
Connie G.
junio 26, 2019
I dont like the color it is too yellow. I cant wait to change the color. My hair feels like straw now too.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma B.
junio 25, 2019
Formula change?
PUBLICADO POR:
Emma B.
junio 25, 2019
The past two formulas left my hair oily. As I was rinsing, dark chunks of color washed out. It took me 2 washings to get rid of that heavy oily feeling out of my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kate M.
junio 25, 2019
Not bad, but not great either
PUBLICADO POR:
Kate M.
junio 25, 2019
Still too golden. Not beige at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kate- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anita W.
junio 25, 2019
Custom Color Set-Fell a little Flat
PUBLICADO POR:
Anita W.
junio 25, 2019
The odor from the ammonia was nauseating. I actually worried about potential health risks because the odor was so strong. I opened all my windows and decided I would try one application before I decided either way. The color didn't have any shine. Unlike when I go into the salon for a semi-permanent color it was very flat and my hair didn't feel soft. I am not sure that I will continue with this product. I was very hopeful but unfortunately this fell flat for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Anita- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise B.
junio 25, 2019
Missing Items
PUBLICADO POR:
Denise B.
junio 25, 2019
I have been using eSalon for quiet a while and have been very pleased with the product. My box includes instructions, "mixing bottle with cap", color, box with 2 pair of gloves, stain remover, stain guard, shampoo, and "conditioner". This recent purchase did not have all of the following. Upon opening the box, I immediately noticed that the mixing bottle did not have the top on it, and instead of a shampoo and condition, I received 2 shampoos. I truly enjoy using the shampoo and conditioner because it makes my hair feel and smell amazing, but I was not able to use it this time due to not having it in the box. I am glad that I did clean and save a bottle from a previous order and was able to use the top from the other bottle. I am sure this must have been an oversight/packing error and just wanted to make you aware of the issues that I had with this recent order.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- We’re so sorry to hear that you recent order arrived missing these items! Please keep your eye out for an email from us. We will be reaching out shortly to make this right!
PUBLICADO POR:
Julie P.
junio 25, 2019
The color is way too brown
PUBLICADO POR:
Julie P.
junio 25, 2019
Everything arrived nicely packaged and fast! But the color is not even close to the chart. It is more chestnut with copper highlights. I am so disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ann S.
junio 25, 2019
Hair color turned out terrible
PUBLICADO POR:
Ann S.
junio 25, 2019
I ordered what it was supposed to be medium blond with a few copper highlights in it and my hair turned out dark Auburn. Completely opposite of what I was looking for. And if a person compared it to the picture I picked out the color I picked out is like night and day. Completely completely different. I am completely dissatisfied with this I look terrible! I won't be getting this again! The people were really nice and answered all my questions in the beginning. But they have you go through and answer a bunch of questions so they can get an idea what you are looking for and have you pick out a color that you want. I went through all of that and ended up with something completely opposite of what I chose. I absolutely hate it!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ann- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sarah F.
junio 25, 2019
Far too red for me
PUBLICADO POR:
sarah F.
junio 25, 2019
Far too red for me
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
junio 25, 2019
Not the same
PUBLICADO POR:
Amy S.
junio 25, 2019
I had a great color the first time I ordered but the second time is way darker. Not the same. I’m FURIOUS. I want blonde hair, not light brown and this color has set me back in my hair color goals. I can’t bleach it because of prior damage and I don’t know what to do.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marta K.
junio 24, 2019
My color is way too dark, the ends look black!
PUBLICADO POR:
Marta K.
junio 24, 2019
My color is way too dark, the ends look black!~What am I suppose to do now?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marta- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jill V.
junio 24, 2019
Not quite my color
PUBLICADO POR:
Jill V.
junio 24, 2019
I finally used my color kit. It has good instructions, & I think the product is good. I wanted to cover my gray hair mostly, but didn't want to darken my natural color. I am somewhat disappointed that my med blonde turned out too dark -- almost brown. I don't want this color again. I guess I'm not med. blonde, but lighter. Hope we can get it right.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jill- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brittany B.
junio 24, 2019
Horrible color!
PUBLICADO POR:
Brittany B.
junio 24, 2019
I followed the directions, I watched the video and I hate it. It barely covered the dye I had in from 4 months ago. And it was a lighter color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brittany- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie A.
junio 24, 2019
Still WAY too dark..
PUBLICADO POR:
Stephanie A.
junio 24, 2019
This is my 2nd time using eSalon and both times I have hated my color. It didn't come out AT ALL the way I was expecting it to. I didn't want to write a semi-negative review from just 1 use..so I decided to wait for my "adjusted" color after consulting with my colorist through my account. Didn't help at all. Very disappointed. I wanted SO badly to like this. The only EXTREMELY POSITIVE thing I have to mention (which is why I gave it as many stars as I did) is how well it covers my grays.. If I could ever get the color I really wanted, I'd have zero issue using eSalon. An additional comment, which really has nothing to do with eSalon but just home color in general... It is much harder to do the color yourself than some will lead you to believe, especially if you have very long hair like mine. I'd always suggest to have a handy helper who doesn't mind giving extra arms (yours WILL get tired) and eyes to make sure no area is missed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Frances W.
junio 23, 2019
Not what expected
PUBLICADO POR:
Frances W.
junio 23, 2019
Colour too dark
Awaiting new order to brighten up hair or highlights
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gemma F.
junio 23, 2019
Hair dye chemicals
PUBLICADO POR:
Gemma F.
junio 23, 2019
This is the 3rd time ordering, the smell is so intense. I dont know if you have changed the ingredients but I dyed my hair 2 days ago and twice I felt the chemicals actually burn inside my nostrils. Since then I have the most severe migraine. It actually feels like my brain is throbbing. I am never someone that suffers with headaches and the grey coverage is definitely not worth this pain! It's pretty worrying to think what is inside this dye to have my body react in this way. I definitely will not be purchasing this again for the sake of my health.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gemma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jeanette L.
junio 23, 2019
WAY TOO DARK!
PUBLICADO POR:
Jeanette L.
junio 23, 2019
I don't know why but this time my hair turned out almost black!! I hate it, it's supposed to be a red/brown mixture. OMG, I am so unhappy I may have to cancel my order!! What can I do??????????
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jeanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberlee L.
junio 23, 2019
Reached out about color mess up and never heard back
PUBLICADO POR:
Kimberlee L.
junio 23, 2019
My first ever order and I love the packaging and fast shipping, however, I ordered a brown with copper tones and the color took beautifully at my roots but left the ends discolored and with a purplish tint. My hair looks multiple colors and I can't even wear it down. I emailed the woman who mixed my color with attached photos of the complete color difference between the ends and roots. I never received anything back, she just attached the photos I sent to my account.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberlee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Debbie V.
junio 23, 2019
Do not like the color at all
PUBLICADO POR:
Debbie V.
junio 23, 2019
Please cancel any future orders. I can get a color I like 100% better for a lot less....thanks but CANCEL
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rebekah M.
junio 22, 2019
Never as bright as I'm hoping
PUBLICADO POR:
Rebekah M.
junio 22, 2019
I have adjusted my color a few different times and I can never get the proper colour I'm looking for. It doesn't even really stay for that long, even when I use the special shampoos and conditioners.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rebekah- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs!
PUBLICADO POR:
Peggy H.
junio 22, 2019
Didn’t like
PUBLICADO POR:
Peggy H.
junio 22, 2019
The color was awful. I ordered what I always order elsewhere but turned my hair black black black!!! I wanted brown. A pretty brown like your pictures showed. Also turned my hair straw like. Even with several washes & conditioning still straw like. Will not use you again. Cancel everything.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Peggy- Thank you for reaching out! We are sorry to hear that your color came out darker than you were expecting and that it did not meet your expectations. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
June M.
junio 21, 2019
Still searching for the exact color really like the service and stubborn grays s
PUBLICADO POR:
June M.
junio 21, 2019
Overall product satisfaction is ok still need to find that exact color
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
June - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Keila W.
junio 21, 2019
Light Blond
PUBLICADO POR:
Keila W.
junio 21, 2019
The colour is a little too golden for my liking but not bad. I really wish the smell wasn't so awful though. It's terrible.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Keila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shannon P.
junio 21, 2019
haven't used. wanted to find out how to return, wanted to go lighter for summer.
PUBLICADO POR:
Shannon P.
junio 21, 2019
i was on vacation the weekend all the emails came before color got sent!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxanne F.
junio 20, 2019
Gray still there!
PUBLICADO POR:
Roxanne F.
junio 20, 2019
I followed the directions and did not cover the gray! Company keep sending me root color amount, for that price let me decide what I need! Done! Going to the salon!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Roxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tamra S.
junio 20, 2019
Not consistent
PUBLICADO POR:
Tamra S.
junio 20, 2019
Color was different all three times and no customer support. Overpriced for the quality
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tamra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lyndsey C.
junio 20, 2019
Way too dark!
PUBLICADO POR:
Lyndsey C.
junio 20, 2019
My color kit came with two formulas, one for my roots and one for the rest of my hair. My root area turned out black, when it was suppose to be a chocolate brown color. I now have two toned hair, black roots and brown everywhere else. Not happy at all! Also the color seemed to dry out my hair.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lyndsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Maryellen H.
junio 20, 2019
Review on my recent purchase.
PUBLICADO POR:
Maryellen H.
junio 20, 2019
I did not care for the color this time. I wanted to go a little lighter but this is just as dark. Also for some reason, I lost more hair than usual when rinsing out this color. Kind of scared me as I already have thin hair. I'm not sure what happen as I've never had this issue before with your product.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Maryellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Nisha S.
junio 20, 2019
Color is off
PUBLICADO POR:
Nisha S.
junio 20, 2019
I requested an adjustment in the color from the past one and it’s just as dark if not darker than three last color. It’s much darker than my natural hair color. I hate it and am going to have to get it adjusted professionally.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nisha - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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