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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Isadora A.
julio 25, 2020
Not the color I asked for
PUBLICADO POR:
Isadora A.
julio 25, 2020
I asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case.
Maybe try on a small part of your hair before dying the whole thing!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Isadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate F.
julio 25, 2020
Not expected colour
PUBLICADO POR:
Kate F.
julio 25, 2020
Hiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Fiona N.
julio 25, 2020
Not Impressed
PUBLICADO POR:
Fiona N.
julio 25, 2020
The kit I purchased was missing items and I let customer service know and there was no response!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Fiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah A.
julio 25, 2020
Didn't last
PUBLICADO POR:
Sarah A.
julio 25, 2020
The color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Susan C.
julio 24, 2020
I cancelled and they still keep charging me and shipping
PUBLICADO POR:
Susan C.
julio 24, 2020
Don’t buy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alice D.
julio 24, 2020
I think that I should have one step down color - in other words - little darker.
PUBLICADO POR:
Alice D.
julio 24, 2020
This most recent color was too light for me. Next time I would like a little darker shade.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Marisela S.
julio 24, 2020
Not good for gray coverage
PUBLICADO POR:
Marisela S.
julio 24, 2020
I’m on my third different attempt with this company to get the color right and cover my grays. I follow directs, leave it on the exact amount of time and it still doesn’t cover my gray hair. And let me just say, I’m in my late 30s and I don’t have a head full of grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marisela- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce N.
julio 24, 2020
Hated it!
PUBLICADO POR:
Joyce N.
julio 24, 2020
Not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth K.
julio 24, 2020
Color
PUBLICADO POR:
Elizabeth K.
julio 24, 2020
The color is still too dark and I can see a bit of brassiness
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathleen B.
julio 24, 2020
Changed texture
PUBLICADO POR:
Kathleen B.
julio 24, 2020
Not only was the color garish it made my hair (fine) rough and textured. I had to have it cut off.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
cheryl L.
julio 24, 2020
Dissatisfied
PUBLICADO POR:
cheryl L.
julio 24, 2020
The last time (4 weeks ago) when I used your hair color it didn’t take completely
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nancy B.
julio 24, 2020
not color i wanted
PUBLICADO POR:
Nancy B.
julio 24, 2020
color was too gold
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna B.
julio 24, 2020
Color is different from previous order
PUBLICADO POR:
Anna B.
julio 24, 2020
The customer service is difficult to connect with
The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace H.
julio 24, 2020
Not my color! Too red!
PUBLICADO POR:
Grace H.
julio 24, 2020
Feels good, but color is too red and dark.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie F.
julio 24, 2020
Too red, didn’t cover grays
PUBLICADO POR:
Stephanie F.
julio 24, 2020
I ordered ash brown, but the color turned out reddish and my grays aren’t covered.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Yolanda A.
julio 23, 2020
Very unhappy
PUBLICADO POR:
Yolanda A.
julio 23, 2020
I was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Yolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Damaris
julio 23, 2020
Disappointed
PUBLICADO POR:
Damaris
julio 23, 2020
Not enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Damaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anonym
julio 23, 2020
Extreme Enttäuschung! Genau das Gegenteil von dem was ich wollte!
PUBLICADO POR:
Anonym
julio 23, 2020
Ich habe sehr gehofft, dass diese (angeblich) individuell an die Bedürfnisse angepasste Farbe etwas für mich sein könnte, leider was es eine absolute Enttäuschung! Ich habe zuvor umfassend die Beschaffenheit meiner Haare und dass ich von Natur aus rote Pigmente in den Haaren habe beschrieben, dass ich auf keinen Fall den Rot-Stich verstärken will und deswegen einen sehr aschigen und neutralisierenden Ton brauche. Auch ein Foto hatte ich mitgeschickt. Ich habe genau die Anweisungen befolgt. Das Ergebnis war zu dunkel und ein deutlicher Rotstich (der nach einigem Waschen auch noch orange wurde!) war sichtbar! Davon abgesehen wurden graue Haare überhaupt nicht abgedeckt (und ich habe nicht einmal besonders viele davon)! Die Farbe ist Schrott und die Beratung mangelhaft. Das Geld absolut nicht wert! Da gehe ich lieber zum Friseur oder lasse mich in einem professionellem Geschäft beraten!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anonym - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Caroline S.
julio 23, 2020
color set
PUBLICADO POR:
Caroline S.
julio 23, 2020
Couleur trop foncé à mon goût
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Frank B.
julio 23, 2020
Too dark
PUBLICADO POR:
Frank B.
julio 23, 2020
The color is very dark still. I can’t see any highlights at all. The next order must be lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Frank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chrisanne
julio 23, 2020
No 2nd pair of gloves
PUBLICADO POR:
Chrisanne
julio 23, 2020
In my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves??
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chariss C.
julio 23, 2020
Love color
PUBLICADO POR:
Chariss C.
julio 23, 2020
I did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Colleen M.
julio 23, 2020
Change color
PUBLICADO POR:
Colleen M.
julio 23, 2020
It’s a little to brown would like a little mor copper
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Colleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kristy L.
julio 23, 2020
Undecided
PUBLICADO POR:
Kristy L.
julio 23, 2020
I like the color... but it leaves my hair very dry & damaged looking!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelli C.
julio 23, 2020
Color rating
PUBLICADO POR:
Kelli C.
julio 23, 2020
Color doesn't stay in. Washed out as if I never had it done.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kelli - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elisabeth D.
julio 23, 2020
Couleur
PUBLICADO POR:
Elisabeth D.
julio 23, 2020
Je ne veux plus recevoir vos couleurs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elisabeth D. - Merci pour votre commentaire. En examinant votre profil eSalon, nous constatons que vous avez déjà contacté nos équipes. Dites-nous si nous pouvons faire autre chose pour vous.
PUBLICADO POR:
Tracy M.
julio 23, 2020
Color is not what I ordered.
PUBLICADO POR:
Tracy M.
julio 23, 2020
Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra N.
julio 23, 2020
Disappointed
PUBLICADO POR:
Sandra N.
julio 23, 2020
I really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenna R.
julio 23, 2020
Hair turned orange!
PUBLICADO POR:
Jenna R.
julio 23, 2020
The colour was supposed to come out a dark blonde. I had included several images of my own hair In the selection process and so I can’t see how this is really mixed by a professional or even an individual? The colour was really no better than if I had purchased hair dye from boots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mandy S.
julio 23, 2020
Color didn’t really take
PUBLICADO POR:
Mandy S.
julio 23, 2020
I was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
R L.
julio 23, 2020
Terrible customer service
PUBLICADO POR:
R L.
julio 23, 2020
Customer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
R. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Faith P.
julio 23, 2020
Color Not Achieved
PUBLICADO POR:
Faith P.
julio 23, 2020
The requested color of a soft black with blueish tones did not produce the same results expected and instead gave off a dark brown shade.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Faith - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
manuéla M.
julio 22, 2020
coloration racine ratée
PUBLICADO POR:
manuéla M.
julio 22, 2020
je vois la différence entre mes longueurs et mes racines après les avoir reteintées; mes cheveux blancs sont toujours voyants. Que s'est-il passé ?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
manuéla M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jenn B.
julio 22, 2020
Grey
PUBLICADO POR:
Jenn B.
julio 22, 2020
Didn’t really cover grey in front. My hair also feels too dry
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee G.
julio 22, 2020
Didn't cover my grey 😣
PUBLICADO POR:
Renee G.
julio 22, 2020
It got my roots however my Gray's are still Gray's. I did everything I was told to do and you can still see my gray. Not very happy about that!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Colleen O.
julio 22, 2020
Not happy with price increase after first order
PUBLICADO POR:
Colleen O.
julio 22, 2020
Happy with my colour but don't know if I'm willing to pay £15 + £5.95 for shipping. It was not clear that the price went up after first order which was £9. I can't cancel as my order is on route. I'll try it once more and make a decision whether to cancel or not 🤨🤔
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Colleen O. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah B.
julio 22, 2020
Color way too dark!
PUBLICADO POR:
Deborah B.
julio 22, 2020
I created the profile & provided a current picture. A colorist did not contact me for any further clarification. However, the color provided for my roots only was way too dark. There is an obvious separation between the color applied to my roots and my remaining hair, it does not blend at all. This is horrifying to someone who has only had their hair professionally done & does not know how to remedy this situation. Not very likely to reorder nor refer to anyone.
Also, I placed the original order on July 7th; and received an email indicating the label had been created along with the tracking information. I checked a number of times on the status, but the tracker indicated the package had not been received. I contacted eSalon on 7/16 with this information & they processed a replacement order. On 7/17, the original order was provided to USPS; and on 7/18 the replacement order was placed with USPS.
On a positive note, the instructions provided were very clear and easy to follow.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn F.
julio 22, 2020
Did not like the color or the product
PUBLICADO POR:
Kathryn F.
julio 22, 2020
Was not satisfied with the color or the product, I found that it didn't last as long as it does when I go to a salon and felt it dried out my hair. Would like to cancel all auto ship. Would like a refund on the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin B.
julio 22, 2020
Too Drying
PUBLICADO POR:
Robin B.
julio 22, 2020
It was very thick and dried my hair. I didn't expect the demi permanent to be so drying. I didn't like this
product texture. Color was ok.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle N.
julio 22, 2020
SAVE YOUR HAIR - don’t use this!!
PUBLICADO POR:
Danielle N.
julio 22, 2020
A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product.
I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa C.
julio 22, 2020
Not happy with color
PUBLICADO POR:
Vanessa C.
julio 22, 2020
Not happy with color so much red and very poor gray coverage
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn W.
julio 22, 2020
no brush
PUBLICADO POR:
Kathryn W.
julio 22, 2020
I'm happy with the color. The first time I ordered this product there was a brush for application. The second time, there was no brush and it doesn't appear to be a mistake as the list of items provided does not include "brush". It is very hard to apply without a brush and after getting all set up I didn't want to go out to the store to get one. Also, a little got in my eyes during the rinsing stage and it stings like crazy .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deborah S.
julio 22, 2020
Buyer beware
PUBLICADO POR:
Deborah S.
julio 22, 2020
Turned my blond/gray hair into dark red!!! I wanted medium blonde. No help with remediation costs. Had to buy clarifying shampoos and a blue shampoo to remove red. Still not gone weeks later. Scared to use this service again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia B.
julio 21, 2020
Not for me
PUBLICADO POR:
Patricia B.
julio 21, 2020
To be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
amy S.
julio 21, 2020
Brassy
PUBLICADO POR:
amy S.
julio 21, 2020
The hair color of Ash blonde is too brassy. I will cancel subscription if not fixed
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Giovanna R.
julio 21, 2020
Color too dark
PUBLICADO POR:
Giovanna R.
julio 21, 2020
This is not a complaint however the color is too dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Giovanna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Claire W.
julio 21, 2020
why do you keep sending me your product? I didn't use it because it left my hair
PUBLICADO POR:
Claire W.
julio 21, 2020
a shade found in nature but not in hair color- how can I return this most recent sent product? I feel as though I've been scammed; I was somehow tricked into "signing up" for automatic 3 week sends- what a terrible business model- I want my money back!! give me your address and I'll send you the box which will also cost me money-
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Claire- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Apryl H.
julio 21, 2020
Not what I requested.
PUBLICADO POR:
Apryl H.
julio 21, 2020
My initial order was much darker than expected. I was only looking to cover “grey” (my grey is white), and keep my over-all color the same. I requested a lighter color for my next order. I got the same dark results. Will be canceling subscription. My hair also feels dry after using this product twice.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Apryl- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda V.
julio 21, 2020
Light Blonde color
PUBLICADO POR:
Amanda V.
julio 21, 2020
The color did the same as the strawberry blonde. It did not give me a blonde color. Disappointed. Last time the strawberry blonde worked nicely but this color did not change my color other than covering my roots
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jessica B.
julio 21, 2020
Was ok
PUBLICADO POR:
Jessica B.
julio 21, 2020
Not as red as last time, also the price kept creeping up. So cancelled.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and you were unhappy with the pricing of our products. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary Lou C.
julio 21, 2020
Roots and ends mismatched
PUBLICADO POR:
Mary Lou C.
julio 21, 2020
I was very pleased with the color for the roots. The second color for the ends was noticeably darker red and did not blend in.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary Lou- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sarah C.
julio 21, 2020
I hate this
PUBLICADO POR:
Sarah C.
julio 21, 2020
The customer color is hideous and not at all what I wanted. They make it impossible to cancel and this place overall sucks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie W.
julio 21, 2020
Good color but no shampoo or conditioner
PUBLICADO POR:
Valerie W.
julio 21, 2020
I love the hair color from here, however this time it came with out the shampoo and conditioner to use after. I was used my own, but if it is on the box as part of the package it should be there!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Valerie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christine A.
julio 21, 2020
die Haarfarbe
PUBLICADO POR:
Christine A.
julio 21, 2020
Die Haarfarbe entspricht nicht meinen Vorstellungen. Ich wollte den Farbton etwas rötlicher. Außerdem sind meine Haare seit geraumer Zeit matt und strohig. Ich habe mir extra Shampoo und Spühlung mit dazu bestellt
damit bei Haar glänzt. Ich bin sehr enttäuscht 😞
Deshalb werde ich das Abo hiermit kündigen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine A.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Cheryl T.
julio 21, 2020
Not impressed
PUBLICADO POR:
Cheryl T.
julio 21, 2020
I have been using esalon for quite awhile now. Until the June/July order - all was good. The new creamier mix is nice that it is not so sloppy, but it does not last. I colored my hair on July 15th and it has already washed out. The color has faded and the gray is back. I noticed right after coloring my hair that I did not need to use the wipe to remove color from my skin that had been touched, it had all washed off. Very unusual. Hopefully you get this issue fixed. Thanks
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina C.
julio 21, 2020
Turned my hair orange
PUBLICADO POR:
Christina C.
julio 21, 2020
I followed the directions exactly and now my light brown roots are orange. I would not recommend.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn D.
julio 21, 2020
Didn't change my hair
PUBLICADO POR:
Carolyn D.
julio 21, 2020
The color covered my grays but didn't look any different than regular black hair color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karin C.
julio 21, 2020
This did not turn out as I had hoped
PUBLICADO POR:
Karin C.
julio 21, 2020
I have colored my hair many times at home, using L'Oreal products with success. I had high hopes for eSalon. The directions were not hard to follow. I asked for ash blonde, and I got golden blonde with sort of weird red undertones. There was very little ash in the formula that they sent. This was beyond disappointing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer H.
julio 21, 2020
Missing brush / gloves, 12 days to arrive
PUBLICADO POR:
Jennifer H.
julio 21, 2020
My order was missing the brush and a pair of gloves. How do I get the brush added to my order? Plus it took 12 days to arrive after shipping.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen L.
julio 21, 2020
So disappointed
PUBLICADO POR:
Kathleen L.
julio 21, 2020
I am just so disappointed!
My friend and I followed the directions exactly. The color was all wrong! It came out spotty and faded. BRIGHT clown red in some areas- a pinkish brown in others and then no change in others. The color variations are ridiculous.
I am wondering how to fix this? Get a clarifying shampoo? I have another package coming and wonder how I’m going to deal with this.
I was so excited to give my hair a boost- picked out the color after a few friends helped, I took this process serious and watched the tutorials, asked my stylist friends for advice, bought the alligator clips to make sure I did it just right. I thought the mixes looked a bit off and didn’t get the combos- but since you’re “professionals” I trusted you. Never will I do this again!
Won’t recommend.
Whatever, hair can be fixed, but I really needed a boost during quarantine and this just makes me look like a fool. Sucks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
GENA N.
julio 21, 2020
Same as drug store $9 box brand
PUBLICADO POR:
GENA N.
julio 21, 2020
I had high hopes, but I got the same color as I did before using the product and 0% of my gray was colored. Basically the same results as my $9 drug store brand. Smells good though.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teri H.
julio 20, 2020
Color and texture bad
PUBLICADO POR:
Teri H.
julio 20, 2020
Had a bad experience with your product. Color came out way too dark, and the texture of my hair afterwards was horribly dry due to the ammonia in the product, I guess. Want to cancel so no further shipments get sent.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Teri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Lynne L.
julio 20, 2020
Gray coverage
PUBLICADO POR:
Lynne L.
julio 20, 2020
Didn’t cover all my gray hair around the hairline
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lynne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine P
julio 20, 2020
Root cover
PUBLICADO POR:
Christine P
julio 20, 2020
Very disappointed in the coverage this time didn’t cover the greys as good as the last order I had .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Elizabeth S.
julio 20, 2020
Did not work
PUBLICADO POR:
Elizabeth S.
julio 20, 2020
This is my second time using this product. It did not color my hair at all. The first time I thought maybe it was user error or perhaps I just ordered the same color as my actual hair. For my second order I requested a darker, more ashy tone. I followed the directions completely. The color is not at all different. I'm very disappointed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Sandy H.
julio 20, 2020
Color didn't stay
PUBLICADO POR:
Sandy H.
julio 20, 2020
The color only lasted 2 weeks and had red tines instead of ash.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sandy- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Julie H.
julio 20, 2020
Product damaged my hair.
PUBLICADO POR:
Julie H.
julio 20, 2020
Please do not contact me again. I will not use your products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
aylen L.
julio 20, 2020
came out darker
PUBLICADO POR:
aylen L.
julio 20, 2020
my hair is nice and soft. but I was not happy with the result came out darker. I want my hair color like dark natural golden brown
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Aylen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline M.
julio 20, 2020
Nice Concept
PUBLICADO POR:
Jacqueline M.
julio 20, 2020
Let me begin by saying that it was definitely the nicest at home color that I've used. My hair feels healthy and the color didn't have any adverse reactions on my scalp. With that said; the color didn't turn out as expected. I received a root color and an ends color and I followed the instructions (which are very helpful!) but the root color was darker than expected and didn't cover the few grey hairs that I have and the rest of the hair color didn't really do much of anything for the rest of my hair. I'm giving it three stars because I think that it is a decent product, but I'm not sure if the color wasn't on my hair long enough to cover the grey or it wasn't the right color... overall, if you don't have much grey and looking for salon quality color at home, I think this might work.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Susan S.
julio 20, 2020
Color
PUBLICADO POR:
Susan S.
julio 20, 2020
The color I picked was lighter than the color turned out to be! Not “medium brown” at all! Closer to black... I won’t be ordering again!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathryn L.
julio 20, 2020
Need to adjust
PUBLICADO POR:
Kathryn L.
julio 20, 2020
I think I need to go a bit darker. This time the gray roots were covered but washed out a bit. I have a photo from January 2020 the last time I had it done at salon. it is almost at my shoulders now. This color was closer. where can I upload that photo?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin R.
julio 20, 2020
Not custom. Better off doing research and going to supplier.
PUBLICADO POR:
Erin R.
julio 20, 2020
I decided to try this service because I thought it would be better to have an “ expert” formulate a product that would be able to do what I needed rather than doing the work myself and taking a chance. I wanted a glaze that would freshen up my highlights and maybe blend some grays until I could get back to a salon. I received a “ light blonde “ Demi permenant color with “ 15 vol” developer. It was ok. The color was shiny. It darkened my highlights to a goldy yellow. I noted my natural roots looked slightly orange. When it came time for my next order I reported that my color was to gold and my roots had an orange tone. I asked for something to touch up my roots and maybe a glaze for the mids and ends. I received a reformulated product this time with “a tiny bit of ash to counter brass” I applied and my roots were now bright orange and my hair was a dark yellow. I shared my concerns with the service and at first was told I must have asked for the wrong product. When I explained to them that they were supposed to be the expert they changed their tune and offered to send me more product if I wanted to purchase it!!! I politely declined. They also told me they were not able to provide root touch up and glaze like a salon could. I had no interest in Spending more money on a service that did not work the first 2 x. I have since done the research and it seems the 15 vol developer was way to strong for what I needed the product to do which was deposit only and it lifted my roots a few levels. Also I’m not sure if the color had amonia which can also lift your color. So all I really needed to do was go to a beauty supply store and spend 6$. Now I will have to spend a lot more on a color correction to fix my orange roots.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Erin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
cynthia M.
julio 20, 2020
I liked the box except hair color
PUBLICADO POR:
cynthia M.
julio 20, 2020
I like the box and everything it came with..Now the color was supposed to be copper mahogany. The color came out as dark brown with copper pigment but not as copper as the picture showed while doing my profile.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lorene A.
julio 20, 2020
Missing Classic Shampoo & Conditioner
PUBLICADO POR:
Lorene A.
julio 20, 2020
I had such a great first order but this time around the classic shampoo & conditioner was missing. The post color is my favorite part because the shampoo feels like a shampoo in a salon. Disappointing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lorene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Denise S.
julio 19, 2020
Color and customer service
PUBLICADO POR:
Denise S.
julio 19, 2020
too light, not cover my greys. The order was cashed before time.
2nd time I did, I finished with two colors. :(
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PUBLICADO POR:
Rachael L.
julio 19, 2020
came out far too dark
PUBLICADO POR:
Rachael L.
julio 19, 2020
packaging was first class, I was excited to use it. The smell was very strong and made me cough throughough application. The end result was so very much darker then expected - dark auburn instead of light brown golden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rachael L. - Thank you for taking the time to share your feedback with us.! We apologize for any discomfort during your color application and to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MARSHA R.
julio 19, 2020
Damaged
PUBLICADO POR:
MARSHA R.
julio 19, 2020
I received product and the special formula had ruptured all in the package on everything. I have less than half a bottle
Temperatures had been in the ninties, I would definitely reconsider your package.
Package was stamped by mail service and the contents and box were wet. Since my hair is thick I did not have enough product to use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karyn S.
julio 19, 2020
Hasn’t covered my roots
PUBLICADO POR:
Karyn S.
julio 19, 2020
Hello I’ve just used my personalised hair colour to cover my roots and ends i kept the dye on for longer than required however after washing it out my roots have not coloured well at all. I’m actually not happy with the outcome.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karyn S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Abby K.
julio 19, 2020
Terrible
PUBLICADO POR:
Abby K.
julio 19, 2020
Don’t even bother. This is the worst product I’ve ever used. Turned my hair almost orange in color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Abby - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lisa P.
julio 19, 2020
Not the right color
PUBLICADO POR:
Lisa P.
julio 19, 2020
I won't be re- ordering because I asked for a coppery red and got dark brown which is to dark for me. It made me look older and I wanted brighter skin. Thanks for trying but it's a lot of money to waste, I'm on disability and can't afford to waste money when it's not right.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michele M.
julio 19, 2020
Not a fan of the new color formula
PUBLICADO POR:
Michele M.
julio 19, 2020
The new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Michele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
PUBLICADO POR:
Lynn M.
julio 19, 2020
Too orange
PUBLICADO POR:
Lynn M.
julio 19, 2020
This is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Teresa V.
julio 19, 2020
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015
PUBLICADO POR:
Teresa V.
julio 19, 2020
OMGOSH! This order was AWFUL.!!!!
WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS.
YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS.
MY PROBLEMS WITH THIS ORDER ARE:
1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK???
2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.)
WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER???
PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Teresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals.
PUBLICADO POR:
Marie P.
julio 19, 2020
Not satisfied
PUBLICADO POR:
Marie P.
julio 19, 2020
Did not cover my grey
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Penni C.
julio 18, 2020
Not my color!
PUBLICADO POR:
Penni C.
julio 18, 2020
The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Penni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keri F.
julio 18, 2020
Not my color and patchy
PUBLICADO POR:
Keri F.
julio 18, 2020
I was very excited to try my color but am unfortunately quite disappointed in the results. The color is patchy and I was hoping for a bright copper but this isn’t it. Additionally, there are pink streaks throughout my hair.
I am updating my review as eSalon was kind enough to send me another color. Despite their great customer service I am really disappointed in the results. My hair turned out pink...again and is completely damaged. Very disappointed
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PUBLICADO POR:
Ceilidh R.
julio 18, 2020
Product and shipping
PUBLICADO POR:
Ceilidh R.
julio 18, 2020
Product itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ceilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer B.
julio 18, 2020
Coverage doesn’t last
PUBLICADO POR:
Jennifer B.
julio 18, 2020
This is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Crystal G.
julio 18, 2020
Roots grey in 3 days
PUBLICADO POR:
Crystal G.
julio 18, 2020
Roots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl B.
julio 18, 2020
The worst color
PUBLICADO POR:
Cheryl B.
julio 18, 2020
I asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen C.
julio 18, 2020
Natural redhead- no change in color
PUBLICADO POR:
Helen C.
julio 18, 2020
I was really excited to try this product out. Unfortunately it did not work. :(
I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa H.
julio 18, 2020
Medium/Dark blonde
PUBLICADO POR:
Lisa H.
julio 18, 2020
This was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria R.
julio 18, 2020
Product is good
PUBLICADO POR:
Maria R.
julio 18, 2020
I don’t like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dagmar L.
julio 18, 2020
Haarfarbe zu dunkel
PUBLICADO POR:
Dagmar L.
julio 18, 2020
Die Haare Farbe entspricht nicht meinen Haar Farbton, er ist noch zu dunkel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dagmar L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Melanie O.
julio 18, 2020
Color Did not color my grays
PUBLICADO POR:
Melanie O.
julio 18, 2020
Color Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolin C.
julio 18, 2020
Wieder nur dunkelbraun
PUBLICADO POR:
Carolin C.
julio 18, 2020
Bin sehr enttäuscht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carolin C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
K K.
julio 18, 2020
Color stays but it’s been the wrong color😔
PUBLICADO POR:
K K.
julio 18, 2020
Great staying power but not at all the right color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
K K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dana D.
julio 17, 2020
So me thing has changed
PUBLICADO POR:
Dana D.
julio 17, 2020
I have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gabriela P.
julio 17, 2020
Far from the colour I requested
PUBLICADO POR:
Gabriela P.
julio 17, 2020
I was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Gabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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