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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca R.
agosto 25, 2020
Cancelled account
PUBLICADO POR:
Rebecca R.
agosto 25, 2020
I cancelled my account but you continue to send products even after I return to sender as instructed STOP SENDING AND REIMBURSE MY ACCOUNT!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca- We’re truly sorry that your most recent experience did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alice A.
agosto 25, 2020
Never got my order
PUBLICADO POR:
Alice A.
agosto 25, 2020
I can't say if I like it ,I never got it ,im canceling my account
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Debra T.
agosto 25, 2020
Without my consent!
PUBLICADO POR:
Debra T.
agosto 25, 2020
I’m giving this a 1 star. I tried communicating with the specialist about too much red in the color and never heard back for 2 months when an order showed up with a bill for $29. This was ordered without my knowledge. I do not recommend.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Enelida C.
agosto 25, 2020
Side effects
PUBLICADO POR:
Enelida C.
agosto 25, 2020
The color was great however my skin was peeling ang my hair became brittle and dry. That is why I gave that review.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Enelida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
cianne M.
agosto 24, 2020
It wasn’t the right color
PUBLICADO POR:
cianne M.
agosto 24, 2020
On the package it said dark blonde and I had like an auburnish color. My hair color I got actually made my hair darker then it was suppose to be.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tamesha L.
agosto 24, 2020
Horrible!!
PUBLICADO POR:
Tamesha L.
agosto 24, 2020
I ordered a light brown color with gold tones. After application my hair is 3 shades darker with red tones!!! WTH??? I am highly upset!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tamesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laura K.
agosto 24, 2020
Missing brush
PUBLICADO POR:
Laura K.
agosto 24, 2020
The applicator brush was missing so it didn't go on as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacquelyn M.
agosto 24, 2020
Custom but not perfect
PUBLICADO POR:
Jacquelyn M.
agosto 24, 2020
I do love the amount of color options available and that there are stylists that can make changes. Unfortunately, I have found that I have fading within the first week after dyeing and this dye can dry out my hair more than others. Also, my suggestions to the colorist are not always listened to when changes are made to my color. I have been coloring my hair both in a salon and at home for years and have legitimate insight that I would like taken into account. This concept is definitely a winner and I think with a few improvements it would be 5 stars.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jacquelyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather C.
agosto 24, 2020
Color nowhere close to website image
PUBLICADO POR:
Heather C.
agosto 24, 2020
I was really looking forward to this helping even out my hair color and was going for a darker shade of brown than my hair was with some copper. The roots color was supposed to be more medium brown and the ends more of the copper, which the formula showed it was. However, my roots came out lighter with more of the copper tone and my ends came out more ash brown. Overall it was not as dark as I believe it should have been.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Becky J.
agosto 24, 2020
Hated the color
PUBLICADO POR:
Becky J.
agosto 24, 2020
I gave a photo of my hair including my roots and current color, and clearly explained what I was looking for. The "colorist" gave me a color that was EXACTLY what I was trying to correct in my current color. Now it's a disaster and my hair looks horrible. I have no idea what to do now, and hope that they will be able to help me fix it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine H.
agosto 24, 2020
Leider wieder total orange
PUBLICADO POR:
Sabine H.
agosto 24, 2020
Leider ist wieder Zuviel rot enthalten, mein Ansatz ist total Organe rot
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine H. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Dennoch, ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Lani H.
agosto 24, 2020
Color was a horrible match.
PUBLICADO POR:
Lani H.
agosto 24, 2020
I have tried this product before but this time it failed and I ended up with a nice bright orange colored head.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
DEBORAH W.
agosto 24, 2020
Doesn't Work
PUBLICADO POR:
DEBORAH W.
agosto 24, 2020
The color doesn't last for more than a week on my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori C.
agosto 24, 2020
not exactly what expected
PUBLICADO POR:
Lori C.
agosto 24, 2020
It didn't cover as well I expected it to and faded really quickly.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
michele C.
agosto 23, 2020
Extremely Drying Will Never Use Again
PUBLICADO POR:
michele C.
agosto 23, 2020
I loved the color itself however I will never use the product again. My hair became so very dry and so extremely frizzy within days after using the product! I have naturally curly hair and let it dry naturally, no heat. No matter how I tried to condition it, nothing helped.
Customer service was very good, they did send me a conditioner but it did not help at all. Unfortunately I did not cancel the order before the second shipment came. They did not refund me for the second set of color which I did have a chance to cancel but I didn't do it in time,... understandable. So I threw it out. I used the product once, three months ago and my hair finally revived for the most part in these last couple of weeks.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mindy C.
agosto 23, 2020
Didn’t receive
PUBLICADO POR:
Mindy C.
agosto 23, 2020
Never received product
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruth
agosto 23, 2020
Not Buying Again!
PUBLICADO POR:
Ruth
agosto 23, 2020
My hair was supposed to be much lighter than it was, and now it is darker. I followed the instructions exactly and read them a million times. My hair is now stiff from the middle to the ends and I thought it would work because a lot of people have preferred this site. Definitely deserving a refund, definitely not buying again, and I will definitely delete my account.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ruth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aurore P.
agosto 22, 2020
Mauvaise couleur
PUBLICADO POR:
Aurore P.
agosto 22, 2020
J'ai reçu ma deuxième couleur très différente de la première
Très déçu
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurore - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur, veuillez vérifier vos emails pour plus d'information ; un de nos experts coloristes vous a contactée pour vous assister davantage !
PUBLICADO POR:
Amy S.
agosto 22, 2020
Hair cover
PUBLICADO POR:
Amy S.
agosto 22, 2020
Didn’t stay in hair only for few days
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Gina M.
agosto 22, 2020
Not terrible but moving on
PUBLICADO POR:
Gina M.
agosto 22, 2020
For the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Michelle B.
agosto 22, 2020
Ordered dark brown and it's looks dull and too dark
PUBLICADO POR:
Michelle B.
agosto 22, 2020
Ordered dark brown and the colour is nothing like the picture. The colour is far too dark, dull and very disappointing. Coverage of grey was good but really didn't want to look like Morticia Adams
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tamara C.
agosto 22, 2020
Kit feedback
PUBLICADO POR:
Tamara C.
agosto 22, 2020
I am a MadisonReed lover. I switched due to their support of the Black Lives Matter Marxist group! Loved their product be can’t deal with the $$$$$ dollars they gave to this group that is destroying our country along with Antifa. Please let me know if your company gives money to this group. My first kit contained no shampoo but 2 conditioners. The ammonia fumes were way stronger than the Madison Reed product and they provide caps for processing. Thank you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tamara- We stand in solidarity with the Black Community and that human rights are the essence of our colorful community. I sincerely apologize for the missing item in your Color Kit and the strong odor from the formula! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Joyce K.
agosto 22, 2020
What a Joke!
PUBLICADO POR:
Joyce K.
agosto 22, 2020
I got my second box which I obviously can not use and can not find an email or phone number to call. Just another SCAM that bills you monthly.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Frances O.
agosto 22, 2020
Nice colour
PUBLICADO POR:
Frances O.
agosto 22, 2020
I do like the colour but find the product extremely drying. Hence only 3 stars given.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Frances O. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie-Simone H.
agosto 21, 2020
Just OK
PUBLICADO POR:
Marie-Simone H.
agosto 21, 2020
The first coloring my color was like straw. A second kit was sent but it was a men's kit! The third kit was lost in shipping. Finally tried the new custom color & it still wasn't as dimensional as Age Perfect by L'oreal. I'll be canceling my membership & going back to L'oreal at half the price.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MIkki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shannon M.
agosto 21, 2020
To much red
PUBLICADO POR:
Shannon M.
agosto 21, 2020
I found the color was to ashy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stefanie E.
agosto 21, 2020
To brassy
PUBLICADO POR:
Stefanie E.
agosto 21, 2020
This time my hair color turned out to be brassy. What changed? How can this be corrected ?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stefanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne D.
agosto 21, 2020
Cost too much
PUBLICADO POR:
Suzanne D.
agosto 21, 2020
Delivery took too long with my first order and once I did get it. I discovered I was also paying for shipping. The product doesn't last any longer then the store product. I needed to change my auto ship date and in doing so I received to packages with a couple of days of one another. within a week of that delivery I received another. I canceled and I needed to call to see about getting refunded. I was told, they could only refund me for 1 order and to send it back through the mail. I also found out that you need to follow up with a phone call to make sure everything is canceled. Too much of a headache to be bothered with this company. I will stick with what I used before this, now that the beauty supply store is open and I don't pay for shipping.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suzanne- We’re truly sorry that our color and shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen L.
agosto 21, 2020
Too dark
PUBLICADO POR:
Karen L.
agosto 21, 2020
This color was much darker than I wanted I really wish the colorist would not have adjusted the color that I requested
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Barbra V.
agosto 21, 2020
My hair is an uncontrolable frizz ball.
PUBLICADO POR:
Barbra V.
agosto 21, 2020
The chemistry didn't suit me. My hair has never looked worse.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color kit did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cheryl M.
agosto 21, 2020
No thank you.
PUBLICADO POR:
Cheryl M.
agosto 21, 2020
I was really hoping for a solution during this pandemic. Yikes, this was the most drying out of my hair and didn't work on the roots.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cheryl- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie P.
agosto 20, 2020
Beautiful Color for just about a week... :(
PUBLICADO POR:
Stephanie P.
agosto 20, 2020
I loved this color!! It was perfect and covered all my grays. I only washed it twice, and all of the color pulled this warm orangey tone and I really wanted a cooler brown. A little disappointed how it looks now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Beth S.
agosto 20, 2020
way too dark
PUBLICADO POR:
Beth S.
agosto 20, 2020
I thought I'd asked to return to the first color I did but there must have been a misunderstanding. This is double the color of my 2nd color. I am at a loss on how to return to blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beth - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
anne J.
agosto 20, 2020
pas le ton trop rouge, trop foncé
PUBLICADO POR:
anne J.
agosto 20, 2020
la couvrance des cheveux gris plus importante est trop rouge, trop foncée; il faut rester dans le cuivrée roux
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anne - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre coloration. En examinant votre compte, nous constatons que votre coloriste vous a déjà contacté pour remédier à la situation, en modifiant votre couleur ! N'hésitez pas à revenir vers nous, si besoin !
PUBLICADO POR:
Amanda C.
agosto 20, 2020
My Hair is Different Colors?!?
PUBLICADO POR:
Amanda C.
agosto 20, 2020
I was completely satisfied with the first shipment of hair color I received. The second shipment was just a root touch-up, and I was satisfied with that as well. However, I noticed shortly after that my color was fading allover, so I decided to add a second bottle to my last shipment. I'm not sure if the two bottles were different colors or what happened, but I'm not satisfied. I followed the directions, did everything I was supposed to do, and the color is not even. It looks so bad that I'm considering buying hair dye off the shelf just to fix this disaster on my head.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Whitney H.
agosto 20, 2020
Disappointed
PUBLICADO POR:
Whitney H.
agosto 20, 2020
I was so excited to receive my kit and the kit itself is AWESOME. filled with everything you could possibly need. Very pleased with the presentation.
However, when it comes to the color.. not very thrilled. It's pretty for what it is but not as bright as i was hoping for. The color smelt so strong I felt like passing out. It was so hot to the touch and felt like pure ammonia. My hair is in worse condition after as well, very drying. Expected more.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Whitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
ana C.
agosto 20, 2020
Custom color set
PUBLICADO POR:
ana C.
agosto 20, 2020
Oder too strong.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maria R.
agosto 20, 2020
It didn’t cover up my gray hair
PUBLICADO POR:
Maria R.
agosto 20, 2020
It made my hair on top orange instead of dark brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Ann I.
agosto 20, 2020
To dark
PUBLICADO POR:
Ann I.
agosto 20, 2020
I wanted a more red in my colour,although the product is fine.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ann I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Skyler H.
agosto 19, 2020
Noooooooooo
PUBLICADO POR:
Skyler H.
agosto 19, 2020
Didn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Skyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah W.
agosto 19, 2020
Great color, poor grey coverage
PUBLICADO POR:
Sarah W.
agosto 19, 2020
I loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Daniela G.
agosto 19, 2020
Darker than what I wanted
PUBLICADO POR:
Daniela G.
agosto 19, 2020
My hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Daniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mr Louis Philippe L.
agosto 19, 2020
petit soucis de livraison
PUBLICADO POR:
Mr Louis Philippe L.
agosto 19, 2020
Colis bien recu mais une fois ouvert j'ai vu que le flacon de developer etait eventré ,comme s'il avait eu un grand coup de cutter bon il reste assez de produit je pense pour pouvoir l'utiliser . CV'est la seule fois que j'ai un soucis depusi que je commande sinon c'est toujours nickel
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Audrey Laure - Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés pour tout inconvénient que cette situation a occasionné. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Patricia R.
agosto 19, 2020
Did not last
PUBLICADO POR:
Patricia R.
agosto 19, 2020
I was excited to do my hair at home and avoid the time at the salon. The color looked good, I was happy with the color choice. Unfortunately after the very first wash, the color came out only to reveal the gray. It was more like a temporary color treatment. Very disappointed...therefore this product is not for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristin L.
agosto 19, 2020
Doesn’t work
PUBLICADO POR:
Kristin L.
agosto 19, 2020
I didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yasmina N.
agosto 19, 2020
Decu
PUBLICADO POR:
Yasmina N.
agosto 19, 2020
Bonsoir je ai été déçu de voir que ma teinture ne tient pas au bout de une semaine on revoie mes racines
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Yasmina - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par email et seront heureux de vous aider dans ce processus.
PUBLICADO POR:
Kathryn R.
agosto 19, 2020
Totally Dissatisfied
PUBLICADO POR:
Kathryn R.
agosto 19, 2020
I chose an "Auburn" shade called Mahogany, based on the photo which appeared to have lots of ruby red tones. When I received my kit, the colour I received was called Dark Brown (Mahogany) and the little chart showed that it contained mostly dark brown, with some mahogany, and a little bit of copper. I worried that it would be far too dark, and far too brown, with not enough of the red I was hoping for, so I contacted the company via email and expressed those concerns. They assured me it had been custom blended for me, and it should be perfect. I contacted them again to ask how I could review my order to compare the colour I had viewed to the one I received (because I was still skeptical), then contacted them again, to reiterate that it still seemed far too dark brown. I was told again about all of their thousands of colours and how they are custom blended. I went ahead and used the kit, following the directions. My hair is very dark brown. It's shiny. There is not much red. I am very dissatisfied. When I contacted the company to tell them about this experience, they responded with a form email that began, "We're sorry to see you go..." I am dissatisfied with the shoddy customer service, and with the colour result. I have been using drugstore dye on my hair for close to 25 years. I've never had such an inaccurate result ~ and I've never spent this much on it! I decided, since I was stuck at home, I would splurge, and give my self a really nice salon-type of experience, and customize my colour to exactly what I wanted. What a joke. I would describe the colour result I got as "Espresso." It's not a terrible colour, but it is most certainly not the colour I chose, and I knew it the moment I saw the kit. People working in customer service should listen to customers, and do their job. I did that job for years. Sometimes, a company gets something wrong, and you have to fix a mistake. That's literally your job. Just do it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathryn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra M.
agosto 19, 2020
Tried 3 times
PUBLICADO POR:
Sandra M.
agosto 19, 2020
I tried it three times, but the color still isn't right. I'm not going to re-order, again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Ruby R.
agosto 19, 2020
Amazing colour!
PUBLICADO POR:
Ruby R.
agosto 19, 2020
Really happy with the colour, covers all my grey but after two weeks the greys are appearing.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ruby R. - Thank you for your feedback! I am so thrilled to hear that you love our Enhanced Color. However I am so sorry that you felt that the color did not cover to the extent you needed it to. I appreciate you taking the time to try it out and share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Suzie V.
agosto 19, 2020
Did not cover as expected, color was not dynamic enough (dingy color)
PUBLICADO POR:
Suzie V.
agosto 19, 2020
Was not happy with the results. Followed instructions exactly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suzie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole R.
agosto 19, 2020
Color didn’t work: left hair dry
PUBLICADO POR:
Nicole R.
agosto 19, 2020
Before dying my hair was soft and recently cut and washed. After dying my hair is brittle. The only thing dyed was my roots that’s it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary M.
agosto 19, 2020
Tried to cancel, but sent another shipment
PUBLICADO POR:
Mary M.
agosto 19, 2020
My hair became very thin and kept falling out after using this product. I cancelled my account, but they sent again! Now I have to inform credit company to not let any more charges go thru. Ugh!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gemma S.
agosto 18, 2020
Third time lucky! But unfortunately still not right!
PUBLICADO POR:
Gemma S.
agosto 18, 2020
Its SUCH a shame. I LOVE receiving these boxes. The quality of the product is very high. My hair always feeling nourished and shiny and like i have had a salon treatment after use. The thing is though the colour. I have tried now three times and its just not right, if i were in the hairdressers it would be easier to have this rectified. I honestly wish it was right as i would be ordering every single month without fail! The first time i ordered it was very very ginger, closer to orange and the strand test (thank god for strand tests!) made me realise before i put it all over my hair. The second colour i ordered was very dark. I am still wondering if this was an error in production as it should NEVER have been as dark as it was, as after colouring it again with the third one i ordered i still have a darker ring around my head from the second attempt. Its such a shame as i love the product, its wonderful, if the colour had been what i wanted then i would be on that standing order without fail, and telling all my friends to do the same. The only thing stopping me is i havent got the colour i really wanted, and i do have a darker ring around my head from the previous colour. In essence it has cost me more money as i now need a professional 'put right' for the dark ring caused by the second colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma S.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, and you did not love the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
claude T.
agosto 18, 2020
Mon avis
PUBLICADO POR:
claude T.
agosto 18, 2020
J ai été très satisfaite de votre couleur la teinte le soin des cheveux
Mais pas satisfaite par le prix 20€ beaucoup trop cher alors que les produit vendu chez les fournisseurs de couleurs coûtent 13€ environ alors désolée mais trop 20€ / mois sur mon budjet
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Claude - Nous vous remercions d'avoir partagé votre expérience avec nous ! Nous sommes ravis que vous soyez satisfaite des produits. En même temps, nous comprenons que nos prix paraissent élevés. Mais vous recevrez bien plus qu’un flacon de coloration ! Vous aurez une coloration de qualité, l’accès à un coloriste personnel, la préparation à la main de chaque flacon personnalisé, la livraison à domicile et tout outil et renseignement pour vous colorer les cheveux comme un pro !
PUBLICADO POR:
Tylah S.
agosto 18, 2020
Too light, again.
PUBLICADO POR:
Tylah S.
agosto 18, 2020
Roots color was too light rather than darker like I requested.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Tylah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn C.
agosto 18, 2020
can't get the color right
PUBLICADO POR:
Carolyn C.
agosto 18, 2020
I've been changing the color from a basic light golden brown, but it was too dark, then adding a bit more gold-then adding in some red, but I can't seem to get the color right, and it turns brassy very quickly. Plus, I must be allergic to something in this formula as I end up having a crazy itchy scalp, and my hair is always standing on end from scratching. I also noted that it seems to dry my hair out terribly-maybe why my scalp itches so badly?-and the lady who cut my hair couple weeks ago commented that my hair was really dry when I usually have very soft hair with plenty of natural oils.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Kathy B.
agosto 18, 2020
Timely but inconsistent
PUBLICADO POR:
Kathy B.
agosto 18, 2020
I receive the product on time, but each time I use the product, I have a different color. Too dark as the first color shipment was just right.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Devinder K.
agosto 18, 2020
This colour not match my hair I am don’t like
PUBLICADO POR:
Devinder K.
agosto 18, 2020
I am change this colour not Match my hair I am don’t like this colour thankyou
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Devinder - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Mary A S.
agosto 18, 2020
No more, horrible
PUBLICADO POR:
Mary A S.
agosto 18, 2020
I followed directions, would not recommend
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kels K.
agosto 18, 2020
Color washed out in 2 washes
PUBLICADO POR:
Kels K.
agosto 18, 2020
I colored my hair last week and was SO impressed with results. However, color has almost completely washed out in 2 washes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kels- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adrienne I.
agosto 18, 2020
awful
PUBLICADO POR:
Adrienne I.
agosto 18, 2020
turned my hair a brassy green. supposed to be medium blonde. so bad. I would have done better with a box brand from the supermarket
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Adrienne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MICHELLE R.
agosto 18, 2020
Hate it Horribke quality
PUBLICADO POR:
MICHELLE R.
agosto 18, 2020
I been doing my hair for a while now never had such a poor quality product my roots are red even though I ask something to killed the red pigmentation and my roots are red and my hair is bluish and supper dry and damage never have I ever had such a horrible product thT damage my hair so much
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
laurie S.
agosto 17, 2020
My esalon experience
PUBLICADO POR:
laurie S.
agosto 17, 2020
The product did not work good for me. Forget about ever talking to customer care about it too. You always get voicemail, and they only email you back, try to discuss your color through email, doesn’t work. I tried to to change tone not color, their response was to go darker, it was dark enough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tripti P.
agosto 17, 2020
didn't work for me
PUBLICADO POR:
Tripti P.
agosto 17, 2020
Not for me as it didn't cover my grey hairs :(
Read amazing reviews and was excited to use it but got so disappointed after using - no grey and root coverage, left a weird red/brown tint
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tripti P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sharon C.
agosto 17, 2020
Color didn't last
PUBLICADO POR:
Sharon C.
agosto 17, 2020
I colored my hair on 8/3/2020, today 8/17/20 my roots are visibly noticeable. I believe I did say I was 90% gray with short hair in the survey I stated I needed coverage for atleast 2 months. After I put the color on I was very pleased with the saturation. But it faded fast and I haven't washed my hair.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elena S.
agosto 17, 2020
I don’t like it at all
PUBLICADO POR:
Elena S.
agosto 17, 2020
Grays not covered, quality is low.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Elena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
olga G.
agosto 17, 2020
terrible scalp reaction!
PUBLICADO POR:
olga G.
agosto 17, 2020
redness, itching and scaling!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hi Olga - We're so sorry to know you may have experienced an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Lisa R.
agosto 17, 2020
Did not cover grey
PUBLICADO POR:
Lisa R.
agosto 17, 2020
I was disappointed with this, today I re-done my roots left in for 35 minutes and after I dried my hair I seen this did not cover the greys in front .
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth E.
agosto 17, 2020
Didn’t even last a month
PUBLICADO POR:
Elizabeth E.
agosto 17, 2020
Didn’t last at all!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica B.
agosto 16, 2020
Terrible color
PUBLICADO POR:
Jessica B.
agosto 16, 2020
I thought I was getting dark brown with some red throughout. No. It's completely bright red. This is what I would expect from a box hair color. Its not natural at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terrill H.
agosto 16, 2020
Way too dark
PUBLICADO POR:
Terrill H.
agosto 16, 2020
I'm really unhappy with my color. It was supposed to turn out light brown but turned out dark brown even though I followed directions to a t. I don't see what difference it makes to pay for this product when I could get the same results for $8.00 if I wanted hair color I hate.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terrill- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Laurie C.
agosto 16, 2020
Color Adjustment didn’t tone down brassiness
PUBLICADO POR:
Laurie C.
agosto 16, 2020
Too brassy even after adjustment
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Laurie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nadia D.
agosto 15, 2020
Product left my hair feeling dry and damaged
PUBLICADO POR:
Nadia D.
agosto 15, 2020
I really dislike this product. The harsh chemical scent was horrible. It was not the relaxing spa-like experience I envisioned after looking at the commercials. I felt that once my hair was dry it was brittle and very hard to manage. Since using the product I've used several deep conditioners as well as coconut oil and shea butter to put moisture back into my hair. The grays were covered but with what I went through post application I don't think it's worth it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nadia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole H.
agosto 15, 2020
1st and 2nd application
PUBLICADO POR:
Nicole H.
agosto 15, 2020
First time using I loved the color change and it covered well, but the second application it did NOT cover my Gray well and it didnt seem like the same red tint. Disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Bonnie D.
agosto 15, 2020
Still waiting for my order
PUBLICADO POR:
Bonnie D.
agosto 15, 2020
My issue is with shipping of the product . It has been sitting at a facility since August 9th and all I get is it will be on the way at some future date. It is now Saturday, August 15th and it is still sitting somewhere!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Margaret P.
agosto 15, 2020
Color was not good at all.
PUBLICADO POR:
Margaret P.
agosto 15, 2020
I have ended up with three colors of hair. Your matching and mixing was horrible and not as promised.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Vickey W.
agosto 15, 2020
Horrible match
PUBLICADO POR:
Vickey W.
agosto 15, 2020
Suppose to been med blonde it was a chocolate brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vickey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda T.
agosto 15, 2020
Dry dry dry
PUBLICADO POR:
Amanda T.
agosto 15, 2020
Even after using the shampoo and conditioner in the set my hair is too dry. My hair didn't start out that way. Very dissatisfied
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lina R.
agosto 15, 2020
Not pleased
PUBLICADO POR:
Lina R.
agosto 15, 2020
Did not like the color too much and it takes too long to dye. I've been trying to cancel my subscription for about a month and no luck. Please cancel my profile.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michelle R.
agosto 15, 2020
Not Satisfied
PUBLICADO POR:
Michelle R.
agosto 15, 2020
The color came out like a flat matte black. There was no shine to it at all. For what I paid I was hoping for a better outcome than the cheaper store brands. Thanks Anyways
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn B.
agosto 14, 2020
Product never arrives
PUBLICADO POR:
Lynn B.
agosto 14, 2020
It takes 4-5 weeks to receive an order, if it even ever arrives. The service team is literally no help. My last order never arrived at all and service says they can not even track it. I color my hair every 2-3 weeks which is impossible w/ the delivery issues. Very frustrating.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lynn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mercedes S.
agosto 14, 2020
not happy with color
PUBLICADO POR:
Mercedes S.
agosto 14, 2020
dont want to order anymore
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mercedes - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen F.
agosto 14, 2020
Just not for me.
PUBLICADO POR:
Karen F.
agosto 14, 2020
My hair pulls red. Knowing this I ordered a dark ash blonde thinking it looked on the cooler side of things. It pulled red. I called and explained. They sent a mask and a color specifically design cool for me. I was instructed to wait 3 weeks and recolor. The second batch, again, pulled red. Called again and was told to make a salon appointment for corrective color because, "all of our colors are warm". The man I spoke to was unenthusiastic about his job and unhelpful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
April E.
agosto 14, 2020
Roots were TERRIBLE! NO GREY COVERAGE!
PUBLICADO POR:
April E.
agosto 14, 2020
I am beyond angry and upset with my experience! It said total grey coverage and I can plan as day STILL see greys and it didn't seem to do ANYTHING to my roots. The only good thing was the bottom color! Will not recommend to other!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Allysia B.
agosto 14, 2020
Did not cover grays
PUBLICADO POR:
Allysia B.
agosto 14, 2020
Let me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Christina S.
agosto 14, 2020
Great color but didn't last long
PUBLICADO POR:
Christina S.
agosto 14, 2020
I loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rita P.
agosto 14, 2020
Disappointed
PUBLICADO POR:
Rita P.
agosto 14, 2020
I feel like you got it backwards my roots are lighter then my hair and yes I did follow the directions and I wanted more red in my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rita- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rita S.
agosto 14, 2020
Color & Tint Rinse
PUBLICADO POR:
Rita S.
agosto 14, 2020
Esalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate.
Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly.
So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more compliments when she does my hair than when I do it!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela P.
agosto 14, 2020
Dark Hair
PUBLICADO POR:
Pamela P.
agosto 14, 2020
My hair is a light brown, and the color came out medium brown, I was hoping for a dark blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary F.
agosto 13, 2020
color
PUBLICADO POR:
Mary F.
agosto 13, 2020
Did not use . Too much brass. Waiting for new color. Hope it works.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anne C.
agosto 13, 2020
Updated review
PUBLICADO POR:
Anne C.
agosto 13, 2020
Just received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling......
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margaret R.
agosto 13, 2020
the adjustment was too orange
PUBLICADO POR:
Margaret R.
agosto 13, 2020
I had asked for a little more copper but it looks more orange than copper. The formula will need to be adjusted before my next shipment.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Caroline H.
agosto 13, 2020
colour didn't seem the same as last time
PUBLICADO POR:
Caroline H.
agosto 13, 2020
the colour didn't seem as red/chestnut as last time and hasn't lasted as well.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Caroline H. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica F.
agosto 13, 2020
Long Shipping Time
PUBLICADO POR:
Jessica F.
agosto 13, 2020
I will never order from Esalon again. It took over 3 weeks from the time of shipping to receive. I understand that during Covid some shipping is delayed however I have been ordering several items online with none delayed so long.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deanna M.
agosto 13, 2020
Bummed!
PUBLICADO POR:
Deanna M.
agosto 13, 2020
Didn't really seem like it did much, I just had my mother color it on Saturday and this morning I found grey hairs everywhere popping through.
Also, last shipment I got two pairs of gloves, a bowl, and a brush for roots. Only one pair, no bowl or brush.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Suzanne R.
agosto 13, 2020
Not happy
PUBLICADO POR:
Suzanne R.
agosto 13, 2020
Please refund my credit card for my purchase. I did not like the color😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suzanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Grace F.
agosto 13, 2020
color change?
PUBLICADO POR:
Grace F.
agosto 13, 2020
I wasn't sure about the color since it turned purplish as I was applying it this time?! I was worried I was going to have a purple tint! It didn't cover/last as long as the first time I used your product, unfortunately, so I don't know if it's because I requested a slightly lighter color? My sparkles appeared much sooner and this color seemed to fade much quicker. This is only the second time trying your product so I feel like I need to try one more time. The first seemed a bit too dark and this second seemed a bit too light. Please advise.
Thanks!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Grace- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melinda B.
agosto 13, 2020
Too dark
PUBLICADO POR:
Melinda B.
agosto 13, 2020
Twice now my hair has turned nearly black. It is supposed to be getting lighter and brighter. What I got was the exact opposite. Very disappointed (again).
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimmie
agosto 13, 2020
First time using
PUBLICADO POR:
Kimmie
agosto 13, 2020
Pretty disappointed. After dying my hair, color was basically the same as what it was before but darker which I didn’t want. Sent a photo of the color I wanted In the instructions and the result didn’t have the shade or pop I was looking for. Could've done a better job with products from Sally’s beauty. Got a 2 star rating only cause I really liked the shampoo and conditioner that came with the kit and it covered my gray hairs pretty well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimmie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
