Got a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn R.
octubre 6, 2020
Too Dark
PUBLICADO POR:
Dawn R.
octubre 6, 2020
I wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Angelo S.
octubre 6, 2020
To much money
PUBLICADO POR:
Angelo S.
octubre 6, 2020
told the price is going to change... I want to cancel everything
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valeria A.
octubre 6, 2020
Prix trop élevé
PUBLICADO POR:
Valeria A.
octubre 6, 2020
Le prix est trop élevé et la couleur n'est pas formidable compte tenu de ce prix.
Après plusieurs ajustement de couleur je n'ai vue aucun changement ma couleur est terne et sans les reflet demander.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valeria A. - Merci d'avoir partagé votre expérience eSalon avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'ait pas eu les résultats escomptés. Nous espérons travailler avec vous afin de remédier à la situation. Nous allons revenir vers vous par email.
PUBLICADO POR:
Saman E.
octubre 5, 2020
Hated it
PUBLICADO POR:
Saman E.
octubre 5, 2020
Not happy at all color didn't stay and its too much brownish n orangish
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Saman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jaime P.
octubre 5, 2020
Left a lot of gray
PUBLICADO POR:
Jaime P.
octubre 5, 2020
I was disappointed that it didn't cover a lot of my gray hair. It also was not the color I expected it to be. My hair didn't feel bad after so that's a plus. The actual hair color had a REALLY strong chemical smell. The root color wasn't as bad of a smell.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaime- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Brenda A.
octubre 5, 2020
Ordering New Color
PUBLICADO POR:
Brenda A.
octubre 5, 2020
The color I ordered the first time was good, and looked as I expected. However, I don't understand why I need to send a note if I want to change my color. Why can't I just go back to the color chart and make my own adjustment without "sending a note" to someone? If I could get back to the color chart and see what I ordered last, I could figure it out from there. But since this is not an option I will likely never buy this product again. The color quality is not an issue, your ordering process is.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brenda - We’re truly sorry that our color adjusting process did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela G.
octubre 5, 2020
Exhausted
PUBLICADO POR:
Pamela G.
octubre 5, 2020
This was a first color so recommended process was all over roots first followed by all over color. I am 58, have arthritis, and Iive in a small apt with 2 cats so Took about 20 min to get prepared, old t shirt, old towels, space for kit etc, cats away, etc. I have long hair. Applied root color without much difficulty. Unfortunately removed gloves before the processing was finished so had to put them on again for all over. Not easy. The final step in the shower is a total mess. Color goes everywhere. Took what seemed like forever to get color out of hair and then I had to clean the bathroom! As I said I have cats and can’t risk them getting this on their paws, licking them and getting sick because I didn’t want to live with gray root. As for the color and coverage, it’s fine. Hair doesn’t feel as nourished as when I leave the salon though. Doubt I will do this on a regular basis
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronika H.
octubre 5, 2020
Liked it
PUBLICADO POR:
Veronika H.
octubre 5, 2020
I loved the color!!! But my red came through after a few weeks, and since I have a lot of hair there wasn't enough to cover my whole head thoroughly. But the color was beautiful and easy to apply very convenient. I am going to try again and hope for a better outcome!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Veronika- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Emily M.
octubre 5, 2020
Definitely didn’t darken
PUBLICADO POR:
Emily M.
octubre 5, 2020
I’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Cindy B.
octubre 4, 2020
Still gray needs more coverage
PUBLICADO POR:
Cindy B.
octubre 4, 2020
Need more gray coverage
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicki R.
octubre 4, 2020
Terrible color
PUBLICADO POR:
Vicki R.
octubre 4, 2020
My roots are lighter than my ends. I followed the instructions completely and look ridiculous. Would NOT recommend!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vicki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cindy W.
octubre 4, 2020
Do not like the updates
PUBLICADO POR:
Cindy W.
octubre 4, 2020
Since the color was reformulated, I don't like it very well. It is too thick and is hard to apply with the bottle. I preferred the color package prior to the change.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beverly S.
octubre 4, 2020
Orange
PUBLICADO POR:
Beverly S.
octubre 4, 2020
It starts out as a good color, but after just a few washes, it turns my hair orange. I will not be using this hair color anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beverly- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Robin S.
octubre 4, 2020
Not what I wanted
PUBLICADO POR:
Robin S.
octubre 4, 2020
Not sure if I chose the wrong color based on bad representation pictures or what!?. I believed I had ordered light brown with a bit of mahogany. I even left directions that I did not want an unnatural color, and that I would rather have more brown than the mahogany Color. What I got was ghoulish mahogany. Straight up mahogany!! No brown undertones at all. In the sunlight it was purple! I feel I could have done better with box color. Once ordering the color, you could not look back to review your choice. So, I could not even dispute the color I chose with pictures later. Hmmm.
Not pleased. Glad I ordered a one time shipment.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brigitte W.
octubre 3, 2020
Letzte Bestellung vom 18.09.2020
PUBLICADO POR:
Brigitte W.
octubre 3, 2020
Es war okay, nur ich wünsche mir sehr, dass man die Menge in kleineren Portion ein aus zwei machen kann.
Es war für mich diese Packung viel zu viel Farbe, so dass ich fast 70 % der Farbe wegschmeissen musste. Das ist rausgeworfenes Geld !
Wäre das beim nächsten Mal in kleineren Portion möglich oder in zwei kleinen Flaschen umfüllen?
Bitte umgehend Antwort !
Gruß
Brigitte
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
KAthy D.
octubre 3, 2020
Color not right
PUBLICADO POR:
KAthy D.
octubre 3, 2020
I was not happy with the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy J.
octubre 3, 2020
Worst ever!! Don’t waste your money $$
PUBLICADO POR:
Cindy J.
octubre 3, 2020
Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that.
If Coronavirus wasn’t around. I would sue them.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Zoe G.
octubre 2, 2020
Just not the colour I asked for
PUBLICADO POR:
Zoe G.
octubre 2, 2020
I have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maud C.
octubre 2, 2020
erreur ? !???
PUBLICADO POR:
Maud C.
octubre 2, 2020
j'ai demandé une coloration "grise" et on m'envoie la même coloration que ma commande précédente !!!
N'importe quoi ce site !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maud C. - Merci pour vos commentaires. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Jennifer S.
octubre 2, 2020
Still too brassy
PUBLICADO POR:
Jennifer S.
octubre 2, 2020
Still not happy with the darkness and the brassy tones coming through on the base color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
areen A.
octubre 2, 2020
its okay
PUBLICADO POR:
areen A.
octubre 2, 2020
it gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Areen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jasmine P.
octubre 2, 2020
Hair looks the same color.
PUBLICADO POR:
Jasmine P.
octubre 2, 2020
I followed the directions and did everything right and my hair looks the exact same. Just damaged it for no reason.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jasmine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valérie E.
octubre 1, 2020
couleur trop claire
PUBLICADO POR:
Valérie E.
octubre 1, 2020
Bonjour, je ne vais pas renouveler ma commande car ayant beaucoup de cheveux blanc j'ai commandé une couleur qui était trop claire et qui n'a pas couvert du tout mes racines qui sont ressorties oranges claires!
Je pense que l'erreur a été que je ne voulais pas foncé mes cheveux et je n'avais pas compris qu'il fallait que je commande une couleur foncé mais ne pas l'étaler sur les longueurs de mes cheveux.
Sinon très satisfaite du packaging et les produits sont de qualités.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie E. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à la situation et trouver la coloration qui vous convienne !
PUBLICADO POR:
fran M.
octubre 1, 2020
Itchy scalp
PUBLICADO POR:
fran M.
octubre 1, 2020
It does the job! Although , my scalp is very itchy after I use the product. My hairdresser said to use sweet and low in the formula I’ll give it a try one more time!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Fran- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Michelle M.
octubre 1, 2020
Two stars for the 2 days it was nice
PUBLICADO POR:
Michelle M.
octubre 1, 2020
The first two days color was almost right but quickly turned brassy and faded
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melody G.
octubre 1, 2020
Color not as ordered
PUBLICADO POR:
Melody G.
octubre 1, 2020
The color of the kit was not as ordered. Unfortunately, because of color the results did not turn out as expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melody- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Leticia S.
octubre 1, 2020
Not for my hair
PUBLICADO POR:
Leticia S.
octubre 1, 2020
Unfortunately this color kit doesn't work for me. My hair is really fine, dry and kinky. After applying, when I rinsed my hair, it was so hard it was just a clump on top of my head.This product made it so brittle, I was just losing chunks even when i ran my fingers through it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leticia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claire B.
octubre 1, 2020
Colour does not work
PUBLICADO POR:
Claire B.
octubre 1, 2020
Two separate boxes were sent to me. The colour did not work on my hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claire B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce B.
octubre 1, 2020
Not using last box
PUBLICADO POR:
Joyce B.
octubre 1, 2020
I have not yet use the last box that I received earlier in September. I had noticed recently that my hair was falling out a LOT more and when I went to my stylist and had my haircut she indicated it may be the color that I’m using. I have not changed anything else! I use Professional color Protect shampoo and conditioner. I use a professional styling gel. I blow dry my hair very little. My diet has not changed in any way in the last year. I am not on any additional medications.
Please Do NOT send any more color products., Please. Joyce Buseman
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Christine M.
octubre 1, 2020
Still rusty orange color
PUBLICADO POR:
Christine M.
octubre 1, 2020
After one try my hair turned a bright brassy orange color. With your help we changed the color to a darker brown color. All that did was make the orange darker but the brassiness still there.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan J.
octubre 1, 2020
Didn’t cover greys
PUBLICADO POR:
Susan J.
octubre 1, 2020
I Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marika S.
septiembre 30, 2020
Mangelde grau Abdeckung
PUBLICADO POR:
Marika S.
septiembre 30, 2020
Der Farbton ist schön ,aber leider sind teil von den grauen Haaren nicht abgedeckt mit den Farbton.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Florence - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail !
PUBLICADO POR:
Pooja G.
septiembre 30, 2020
Doesn't cover greys
PUBLICADO POR:
Pooja G.
septiembre 30, 2020
It doesn't cover greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Claudia P.
septiembre 30, 2020
Schlecht
PUBLICADO POR:
Claudia P.
septiembre 30, 2020
Ich bin überhaupt nicht zufrieden und möchte NICHT mehr beliefert werden! Danke!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia P. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Liz M.
septiembre 30, 2020
At the age of 70 I have decided to go with my natural salt and pepper hair thank
PUBLICADO POR:
Liz M.
septiembre 30, 2020
See above
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cyndi B.
septiembre 30, 2020
It's okay
PUBLICADO POR:
Cyndi B.
septiembre 30, 2020
I think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda L.
septiembre 30, 2020
Color set
PUBLICADO POR:
Linda L.
septiembre 30, 2020
For how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elle ess
septiembre 30, 2020
You color is the worst
PUBLICADO POR:
Elle ess
septiembre 30, 2020
Doesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia C.
septiembre 30, 2020
Couleur
PUBLICADO POR:
Patricia C.
septiembre 30, 2020
J ai demandé trois fois de changer ma couleur, c est toujours la même. J annulé mon abonnement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Patricia C. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Shara G.
septiembre 29, 2020
Too many warm tones
PUBLICADO POR:
Shara G.
septiembre 29, 2020
The hair color has alot of red undertones. It leaves your hair looking red after fading.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen M.
septiembre 29, 2020
Canceled
PUBLICADO POR:
Karen M.
septiembre 29, 2020
I have canceled my subscription. Too much $.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra A.
septiembre 29, 2020
Not for me
PUBLICADO POR:
Sandra A.
septiembre 29, 2020
I ordered the coloring in August, but I did not do it until a few weeks later (9/12/20) and it came out with two colors. I had lighter color on top and on the bottom was darker. I had a make an appointment to get my hair done on 9/19/20. I am sure this work for other ladies, but it was horrible on my hair. I had to wear a hat or a headband to cover. I will not be using this product again!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Martha L.
septiembre 28, 2020
Not so good on covering the gray...
PUBLICADO POR:
Martha L.
septiembre 28, 2020
I was a bit disappointed after shampooing my color application.“touch-up”, that the coverage on the grays wasn’t that great. The color itself was, I believe, good, but after leaving it on for a good 40 minutes (actually 10 minutes more than was recommended) I still saw gray strands???
I would like to try your product again, but am a little hesitant...please advise.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Martha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna C.
septiembre 28, 2020
Color too dark!
PUBLICADO POR:
Donna C.
septiembre 28, 2020
This color is much darker than the one I got before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alice R.
septiembre 27, 2020
Commande forcée
PUBLICADO POR:
Alice R.
septiembre 27, 2020
Bonjour,
Je n'ai pas souhaité cette commande, j'ai résilié l'abonnement. On m'indique qu'avant d'expédier la commande il faut que j'appelle. Par contre c'est prélevé directement avant l'envoi. Je ne souhaite pas ce produit, je n'en veux pas, merci d'annuler cette commande et de me rembourser.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alice R. - Merci de nous avoir contactés. Nous prenons en compte votre demande et allons revenir vers vous par email pour vous informer des étapes suivantes.
PUBLICADO POR:
Trish G.
septiembre 27, 2020
Orange
PUBLICADO POR:
Trish G.
septiembre 27, 2020
I am so incredibly disappointed with this color. The root and end colors were so different that you can visually see the difference. Both the roots and ends are very orange. The end color looks like a pumpkin. My son actually asked me if I did my hair for Halloween. This is not ok and I have no idea how to fix it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Trish - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kira J.
septiembre 27, 2020
Color did not take
PUBLICADO POR:
Kira J.
septiembre 27, 2020
The color was not even close to what was promised. I did everything exactly as directed and somehow my roots, which were done first, took zero color. The rest of my hair ended up black without any of the tint I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Firas S.
septiembre 27, 2020
Not the color I wanted
PUBLICADO POR:
Firas S.
septiembre 27, 2020
My hair did not really change color. It was orangey and I wanted an ash tone.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Firas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emma C.
septiembre 26, 2020
Be careful
PUBLICADO POR:
Emma C.
septiembre 26, 2020
Be really careful when making your 1st order.
They have it set up on a month by month payment thing. So even if you don't need or want another hair dye, one is shipped to you and they take £18 out your bank to pay for it. Of course they inform you of this AFTER they send it and AFTER they take the payment, which stopes you being able to stop it if you don't want it.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Emma C. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Yenny V.
septiembre 26, 2020
Made my hair dry
PUBLICADO POR:
Yenny V.
septiembre 26, 2020
And i cant find how to stop this membership but ut dryed my hair out
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yenny- We're truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura B.
septiembre 26, 2020
Too dark
PUBLICADO POR:
Laura B.
septiembre 26, 2020
It's not what I was going for. I feel as tho it's too dark and just an odd blend. I did recieve a compliment,stating it was a pretty brown but I'm not convinced. I realize ordering online,only sending one picture, may be a challenge achieving a satisfying color but I'm sure its attainable. Hopefully we will be able to fix so I'm happy and able to leave a better review
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Citlalli F.
septiembre 26, 2020
my color is ruined
PUBLICADO POR:
Citlalli F.
septiembre 26, 2020
I finally tried this, it took so long to receive my kit that i bought my regular kit and used it. I'm so disappointed! it suppose to be light golden brown, even i sent a picture of my hair color, now my hair it's a lot darker, nothing to do with the color i use to wear and not even covered my grays. Totally upset, now my color is ruined.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Citlalli- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephenie R.
septiembre 26, 2020
Not my color at all
PUBLICADO POR:
Stephenie R.
septiembre 26, 2020
I chose a brown with violet and
Red and there is none whatsoever just brown. I am especially disappointed given the reviews and when the color was mixed it looked perfect in the bottle but it just came out brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline F.
septiembre 26, 2020
eSalon's New Formula
PUBLICADO POR:
Jacqueline F.
septiembre 26, 2020
I am reviewing mostly to see if anyone else is struggling with their hair color since eSalon's recent changes to their formula. My next order will be my 3rd try at readjusting my color. Previously my color had golden mixed in and it was the equivalent of a nice highlighted look. But after the formula change, my first color was very dull with little golden. So it was adjusted. Now it is too much golden which has gotten even lighter within a few days of coloring my roots. I'm am hoping my 3rd request to return to my original color will even out all of the gold.
I have definitely noticed a change in the coloring product, both consistency and a strong bleach like odor which is unpleasant.
I previously would have rated eSalon with 5 stars and I'm hoping my communications with the colorist can resolve this soon. Unfortunately, 2 consecutive unsatisfactory coloring experiences mean I have to live with the results until it's time to recolor.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa N.
septiembre 26, 2020
Didn’t cover my grays!!!!
PUBLICADO POR:
Melissa N.
septiembre 26, 2020
I am disappointed that it didn’t covered my gray hairs. I tried to dye it then a second time with the left overs I had and it still didn’t cover them.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rafaela U.
septiembre 25, 2020
Doesn’t cover grays
PUBLICADO POR:
Rafaela U.
septiembre 25, 2020
Second application and grays are not covered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rafaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
septiembre 25, 2020
Grays
PUBLICADO POR:
Jennifer B.
septiembre 25, 2020
I am struggling to keep my grays covered for longer than 2 weeks. I can usually get 4-5 weeks out of the box color. Not sure I will continue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashe S.
septiembre 25, 2020
Great packaging and product
PUBLICADO POR:
Ashe S.
septiembre 25, 2020
Overall, I am impressed with the quality of the products and the package. However, the color I got was not exactly what I was hoping for. I was wanting to bring my hair color back to one solid color and hide my red tones. Some parts of my hair look good, but some areas are still red/brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashe - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy P.
septiembre 25, 2020
Not what I wanted
PUBLICADO POR:
Amy P.
septiembre 25, 2020
I didn’t get what I asked for. I think I was clear about my goals, however, I was very disappointed with the outcome after using your product. I wanted red. Red not pink - Not pinkish red. Just red, like natural red color that actually grows out of a person’s head. What I got was brown. Now that it’s almost time to color again, it’s faded off to something I can stand. Brown with some golden highlights.
I can’t recommend your product or services because I emailed directly with a stylist, went with her recommendations and was still disappointed in the end. Too bad, but I’m going to cancel my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
SMM1
septiembre 25, 2020
Not for me.
PUBLICADO POR:
SMM1
septiembre 25, 2020
The color left my hair with streaks. I will not be ordering again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Theresa M.
septiembre 25, 2020
Grays not covered
PUBLICADO POR:
Theresa M.
septiembre 25, 2020
My roots are not completely covered
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Andrea S.
septiembre 25, 2020
Farbe nicht wie gewünscht
PUBLICADO POR:
Andrea S.
septiembre 25, 2020
Leider war ich mit der Farbe absolut nicht zufrieden, die Farbe war viel zu dunkel und mein Haar nach der Anwendung stumpf und sah krank aus. Außerdem habe ich kein Abo bestellt...ich möchte keine weitere Farbe mehr bekommen, finde es nicht okay, dass das einfach so gemacht wird.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Andrea S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
MAUREEN K.
septiembre 24, 2020
Custom volor
PUBLICADO POR:
MAUREEN K.
septiembre 24, 2020
Don’t know if this time I will pull it thru for 2-3 min mixed with water. Maybe just one minute or skip a turn. A little too dark at first. Better after 2-3 washes. Think
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maureen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Kim C.
septiembre 24, 2020
Poor coverage
PUBLICADO POR:
Kim C.
septiembre 24, 2020
Didn’t last
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dayna B
septiembre 24, 2020
God but expensive
PUBLICADO POR:
Dayna B
septiembre 24, 2020
The gray coverage is good, not sure if it’s any better than what I can buy at the store. Most of us used a coupon and got the 1st order for $10 then it jumps up to $29 including $5.95 for shipping. I do not enjoy coloring my own hair so for that price it’s not worth it. This will probably be my last month since the salons are open.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dayna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Krista T.
septiembre 24, 2020
Terrible delivery service
PUBLICADO POR:
Krista T.
septiembre 24, 2020
I was left waiting for my hair color for weeks after the date it was suppose to arrive. Had a bad feeling about ordering it n having it delivered...should have listened to my gut!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Krista - We’re truly sorry that the shipping time for your color kit not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
rosa W.
septiembre 24, 2020
Average
PUBLICADO POR:
rosa W.
septiembre 24, 2020
A little too expensive. the last 2 shipments I got it did not cover all my whit hairs and I always make sure to follow directions.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brit C.
septiembre 23, 2020
Meh , not impressed.
PUBLICADO POR:
Brit C.
septiembre 23, 2020
I have very fine hair that tends to be on the dry side when processed. I wish this was moisturizing and nourishing to the hair. It also fades pretty quickly, by week two I saw I was losing some coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shawn R.
septiembre 23, 2020
Don’t think I’ll stay
PUBLICADO POR:
Shawn R.
septiembre 23, 2020
Made hair very dry
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria C.
septiembre 23, 2020
Too dark
PUBLICADO POR:
Maria C.
septiembre 23, 2020
I wasn’t happy with the results my hair ended up to dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joan W.
septiembre 23, 2020
I haven't used it.
PUBLICADO POR:
Joan W.
septiembre 23, 2020
I'm still considering whether to color my hair or not. I now have about 3 inches of gray on the roots and I may just let it go all gray. Please cancel any future mailings until I make a final decision. Joan 903-450-7242
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan- We're so happy to hear that you may be trying your color soon! We have reached out to you via email in case you have any questions or concerns. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Rocio Y.
septiembre 23, 2020
not best gray coverage
PUBLICADO POR:
Rocio Y.
septiembre 23, 2020
the reason I am giving only 3 stars is because i was not completely satisfy with the gray coverage and also I want to go lighter since i started with a bleach light color and the first color I used make it really dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rocio- We’re sorry to hear that your hair color is not covering greys as expected and darker than requested. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isidora M.
septiembre 23, 2020
Colour not as arranged
PUBLICADO POR:
Isidora M.
septiembre 23, 2020
the colour didn't do anything against the red tone, it just made my hair overall darker. It was supposed to give it a cooler nuance but there is still a strong red tone.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isidora M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan M.
septiembre 23, 2020
Horrible shade of brown that looks hideous with my skintone
PUBLICADO POR:
Susan M.
septiembre 23, 2020
I requested a medium bling and sent two photos. The color that arrived was called dark blonde but was truly a mousy Orange 🍊 brown that doesn’t match my ski tone in any way. This product is not anywhere near the product advertised. I feel conned and ugly with this color. I’ve now spent another $40 to get a better product to remove this color. Even the toner as a bust. I bought this for upcoming interview and now I look like cheap, tacky middle-aged woman.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nina G.
septiembre 23, 2020
Horrible
PUBLICADO POR:
Nina G.
septiembre 23, 2020
Their customer color is not really custom made. I requested so many times that color choice I picked from given colors first time i placed order is not able to cover my grays. Even after I mentioned this to customer rep. they have not updated my color. Totally disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Aimee G.
septiembre 23, 2020
Not enough
PUBLICADO POR:
Aimee G.
septiembre 23, 2020
I love the packaging & color but I’d say my hair length is about 18” & there was not enough to get all of my ends. I’ve been dying my own hair at home for 6 years now so it’s not that I don’t know how to ration the product onto the hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia M.
septiembre 22, 2020
Will not use again.
PUBLICADO POR:
Cynthia M.
septiembre 22, 2020
I used my order during COVID. It did not cover my gray well and after a few days it was turning orange fast. I called and they said that you need to use it within 6 months (it was 8 months). And nothing more. No offer to help with my hair. No offer to discount a new order. I was not told nor saw an "expiration date" on the product. Will not use again. Glad my salon opened again. A drugstore product would have been better than this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brittany G.
septiembre 22, 2020
Terrible products
PUBLICADO POR:
Brittany G.
septiembre 22, 2020
Run, terrible gray coverage...Even when they changed my color concotion it still had no gray coverage...hair ends up dry and damaged and oily at the roots. Do not order this crap
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brittany- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Renee P.
septiembre 22, 2020
Colour was off
PUBLICADO POR:
Renee P.
septiembre 22, 2020
I was definitely not happy with my colour. It didn’t match my
Colour at all making my hair look Orange. I am not satisfied that colour this experience and the price i paid.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tracey S.
septiembre 22, 2020
Waited 11days!
PUBLICADO POR:
Tracey S.
septiembre 22, 2020
I ordered my color 11 days ago and they said I can expect it in 5 working days. Still waiting. The only response from the helpline is they are sorry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
karine M.
septiembre 22, 2020
Ce n’est pas la bonne couleur...
PUBLICADO POR:
karine M.
septiembre 22, 2020
Coloration relativement simple à appliquer avec le bol et le pinceau. Attention toutefois à la forte odeur d’ammoniac qui peut déranger lors de l’application de la couleur.
Après 3coloration esalon et des ajustements à chaque fois je n’ai toujours pas obtenu la couleur que je souhaitais, à savoir roux cuivré... lors de la dernière coloration mes racines non quasiment pas pris alors que les pointes sont rouges...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karine - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! Nous allons vous contacter par email afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une coloration qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Odelia M.
septiembre 22, 2020
Color is Ok but Terrible Experience
PUBLICADO POR:
Odelia M.
septiembre 22, 2020
Also send them feedback in more details. The color is fine, the smell is awful, and the amount of hair that shed in the shower freaked me out on new levels. I already canceled my plan, will not use this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Odelia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jaclyn S.
septiembre 22, 2020
Very Disappointed....
PUBLICADO POR:
Jaclyn S.
septiembre 22, 2020
I sent in careful instructions and several photos of my hair to the colorist only to get a color that turned my hair bright red/orange after I specifically said that I did not want ANY red to my hair color. I was offered a new color free of charge but that color formula appears to be hardly changed and I will not put any more colors on my hair that will further turn it red. I am very disappointed as I had high hopes for this. I have done better with box color from the drugstore in the past.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaclyn- We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pam I.
septiembre 22, 2020
Nothing spectacular
PUBLICADO POR:
Pam I.
septiembre 22, 2020
The hair coloring product is OK. I really don’t find it any better than a boxed hair color from a drug store that is less than half the price.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bouakao P.
septiembre 22, 2020
Color
PUBLICADO POR:
Bouakao P.
septiembre 22, 2020
the oder is very strong. Couldn't hardly breath. The color is darker then expected. And had a bit of scalp irration. Had to add 2 pks of sweet and low to the formula. But other then that. The color did cover up my grays really good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bouakao- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
mary Ellen
septiembre 22, 2020
What went wrong?
PUBLICADO POR:
mary Ellen
septiembre 22, 2020
The first time I tried this it turned out great, this time not so much. My hair turned gold ... what!!! I left the color on for 20minutes as it said to do. So now I'm not sure if I want to try again 😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary Ellen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Renate S.
septiembre 21, 2020
Farbe ändern
PUBLICADO POR:
Renate S.
septiembre 21, 2020
Ich hätte gern so ein Blond weiß . Weiß aber nicht ob das auf schwarzem Haar geht.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Renate S. - Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter.
PUBLICADO POR:
Amber R.
septiembre 21, 2020
Ugh
PUBLICADO POR:
Amber R.
septiembre 21, 2020
I put this on my daughter because it wouldn't work for me and it turned her previous very beautiful virgin blonde hair ORANGE! I can understand if her hair was brown but her hair is naturally blonde and it turned out a very bad color! Disappointed to say the least.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mona T.
septiembre 21, 2020
Color
PUBLICADO POR:
Mona T.
septiembre 21, 2020
This was my 2nd time applying the color. The first one was ok, but this time it gave my hair a reddish tint. I'm not happy with it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mona- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Angela C.
septiembre 21, 2020
Grays showing already
PUBLICADO POR:
Angela C.
septiembre 21, 2020
After the first wash, the color on my grays was coming out, a few more washes it's only gotten worse. Box dye from the drug store did a better job on my grays than the specially formulated for me color. I am not happy with the result for the cost.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Debra L.
septiembre 21, 2020
Not happy with the color.
PUBLICADO POR:
Debra L.
septiembre 21, 2020
Please cancel my order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
BETTY ANN P.
septiembre 21, 2020
Not happy now
PUBLICADO POR:
BETTY ANN P.
septiembre 21, 2020
I received my new color opened it up and seriously some of the color had spilled out the developer had a strong scent of I went ahead and colored my hair I loved the results -no grays or reddish highlights my husband even loved the results and new color I washed hair a week later the color started fading here it is three weeks later a little gray and red highlights I am not happy I hate venting because I feel bad afterwards husband will vouch about the color sorry for bad review
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betty Ann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti M.
septiembre 21, 2020
Unhappy
PUBLICADO POR:
Patti M.
septiembre 21, 2020
I requested my order be stopped several months ago. I received an email you were shipping color and immediately responded again to cancel my order. The order was cancelled. Received a sorry to see you go email and today I received color kit. CANCEL!!! My order please.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patti- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Please be advised that can you cancel your Color Plan online, but you need to contact Customer Service if you would like to cancel an order that is in progress. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
cara M.
septiembre 21, 2020
Hair still has strong red tone
PUBLICADO POR:
cara M.
septiembre 21, 2020
My roots still have a red tone to it, so the new adjusted colour was still wrong
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
cara M. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betsy B.
septiembre 20, 2020
Service Isdue
PUBLICADO POR:
Betsy B.
septiembre 20, 2020
Why does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tami B.
septiembre 20, 2020
Something was off
PUBLICADO POR:
Tami B.
septiembre 20, 2020
First off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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