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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right!
PUBLICADO POR:
Lois M.
noviembre 25, 2020
Not the right color
PUBLICADO POR:
Lois M.
noviembre 25, 2020
The color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary R.
noviembre 25, 2020
Not long lasting
PUBLICADO POR:
Mary R.
noviembre 25, 2020
Color looks really good at first but after 3-4 washes it fades and does not look good anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara R.
noviembre 25, 2020
Not what I thought
PUBLICADO POR:
Tara R.
noviembre 25, 2020
Not what I thought...didn't last as long as previous colors I got from you
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shruthi K.
noviembre 25, 2020
Not so great
PUBLICADO POR:
Shruthi K.
noviembre 25, 2020
I got this adjustment order and i still saw some light brassiness and some of the grays were not covered completely. The instructions said to leave it on for 40mins, and i left it for 50 mins just in case. Overall not at all happy with this color, I already called and made an adjustment.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shruthi - We are sorry that you weren't satisfied with the result of your hair color, and we hope you will love your new formulation! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim B.
noviembre 24, 2020
Grey
PUBLICADO POR:
Kim B.
noviembre 24, 2020
I am happy with the color, I am just upset it does not color my grey hair like I was hoping.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jaicee A.
noviembre 24, 2020
Hate it
PUBLICADO POR:
Jaicee A.
noviembre 24, 2020
I originally had blond hair and i told the salon specialists that my hair has alot of red in it when i color it at first i dont like it orange!! I ordered a pearl blonde and the picture was close to my color...but the color i got was an orange color! And all my blonde is gone, its aweful😞 not happy at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jaicee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Leslie R.
noviembre 24, 2020
Nice color and easy to apply.
PUBLICADO POR:
Leslie R.
noviembre 24, 2020
Covered grey for only one week and then washed out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Christina G.
noviembre 24, 2020
Too dark
PUBLICADO POR:
Christina G.
noviembre 24, 2020
I ordered ash brown, got dark brown almost black. I hate it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Joy C.
noviembre 24, 2020
Good color
PUBLICADO POR:
Joy C.
noviembre 24, 2020
I like the color, however can’t give it all 5 stars as it does not always get those stubborn grays in front of hairline in time allotted in the instructions. I am a woman of color and my hair is natural, I’m not sure if that is a factor, but I always have to add 10 more minutes to time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chunwen H.
noviembre 24, 2020
Nice color set, but my color turns out very disappointing.
PUBLICADO POR:
Chunwen H.
noviembre 24, 2020
Nice color set, but my color turned out very disappointing. It looks very dark, and almost black.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chunwen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Susan J.
noviembre 23, 2020
Color too red.
PUBLICADO POR:
Susan J.
noviembre 23, 2020
I wanted a darker blonde not a brassy red.
Very unhappy.
Susan Jamieson.
[email protected]
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle F.
noviembre 22, 2020
2 different colours?
PUBLICADO POR:
Michelle F.
noviembre 22, 2020
Finally got round to doing my colour - not quite what I was expecting and not what I ordered (medium blonde.) The roots are now strawberry blonde and the ends are blue/green. I wanted to go slightly lighter than my natural dark blonde, which was shiny and healthy looking. I've now got dull khaki ends and dull strawberry roots. It looks awful and as I don't wish to make my hair any drier, I've go to wait until it fades. Luckily my hair is long so I can put it up and hide the really nasty bits. Customer service haven't even bothered to reply to my 2 emails after a week. Won't ever buy again. Certainly won't recommend.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurent M.
noviembre 22, 2020
Couleur
PUBLICADO POR:
Laurent M.
noviembre 22, 2020
Je vous ai envoyé le résultat de ma couleur .. je suis à moitié satisfaite car pour les longueurs j ai dilué la coloration avec de l eau puis appliqué très peu de tps en comparaison des racines. Du coup la couleur des longueurs n’est pas belle et ma fille me dit qu il y a des reflets verts kaki ... et l ensemble n’est pas très “chaud”. J ai vu ds le détail qu’il y a un petit pourcentage de “cendré”. Que me conseillez vous ? Déjà sur les 2 photos il y a une différence de ton - je prefere la 1ere photo (même si les 2 photos ont été prise à 3’ d’intervalle. J'ai fait ma couleur le 18 novembre et j'ai lavé 1 fois mes cheveux avec le shampoing acheté sur votre site
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurent M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas tout à fait répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Candice A.
noviembre 22, 2020
Personalized but didn't work for my gray hair
PUBLICADO POR:
Candice A.
noviembre 22, 2020
I do like the color, but it didn't do great coverage for my gray hairs
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ana F.
noviembre 22, 2020
Grays are back
PUBLICADO POR:
Ana F.
noviembre 22, 2020
Grays are back too soon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kimberly J.
noviembre 22, 2020
Was disappointed in outcome...
PUBLICADO POR:
Kimberly J.
noviembre 22, 2020
Took well in scalp,, my new growth now its gray, w redish blonde , but however the full shaft unchanged.Dark brown so I am a mess.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Davida R.
noviembre 22, 2020
Color
PUBLICADO POR:
Davida R.
noviembre 22, 2020
I was very embarrassed by the colors of my hair. The roots were much lighter than the ends. I would hope you could have made a change
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Davida- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Emilie K.
noviembre 21, 2020
Ne couvre pas les cheveux blancs
PUBLICADO POR:
Emilie K.
noviembre 21, 2020
Uniformise la couleur dans l’ensemble mais ne couvre pas les cheveux blancs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emilie K. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondue à vos besoins. Notre garantie eSalon Coloration heureuse est primordiale pour nous, c'est pourquoi nous allons revenir vers vous par email afin de remédier à la situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Malissa L.
noviembre 21, 2020
Dissatisfied
PUBLICADO POR:
Malissa L.
noviembre 21, 2020
The color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Malissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Davre M.
noviembre 21, 2020
Wrong colors
PUBLICADO POR:
Davre M.
noviembre 21, 2020
I wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Davre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amber L.
noviembre 21, 2020
Color washed out
PUBLICADO POR:
Amber L.
noviembre 21, 2020
My hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Tracey P.
noviembre 21, 2020
Root Color
PUBLICADO POR:
Tracey P.
noviembre 21, 2020
My roots came out dark brown even though color said light blonde ash. Please stop orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha S.
noviembre 21, 2020
Not bad, not great
PUBLICADO POR:
Samantha S.
noviembre 21, 2020
Application was clear, was disappeared that there was not enough color to saturate all of my hair. I provide a description and image of my hair before. Color took more red at the root.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Eva C.
noviembre 20, 2020
Keine Haltbarkeit
PUBLICADO POR:
Eva C.
noviembre 20, 2020
Das Rot ist nach 2 Wäschen komplett rausgegangen, meine vorher hellblonden Haare haben jetzt einen stumpfen Braunton. Bin überhaupt nicht zufrieden!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eva C. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Gulce S.
noviembre 20, 2020
Ruined my hair
PUBLICADO POR:
Gulce S.
noviembre 20, 2020
Words can't describe how upset I am with my last order... I asked for an adjustment of colour from my last order because the roots were too warm and the ends didn't take any colour at all. I applied my colour yesterday and I noticed a bird's nest kind of halo of baby hairs around my roots today. Not only that but my hair feels like jelly, it stretches and breaks like rubber. Not even after a full head bleach my hair was in this bad of a condition. On top of that, my roots are a hot cheeto colour. So right now, my hair which I spent years growing out is snapping off, it's too weak to take any more treatment so I'm stuck with this terrible orange colour in my roots and it just looks terrible. Again, upset doesn't begin to describe how I feel...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gulce S. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
noviembre 20, 2020
Greys not covered
PUBLICADO POR:
.
noviembre 20, 2020
I am extremely dissatisfied with this purchase, as the hair color didn’t cover my grey hair. I had to use a brass root cover from the first week!
I followed the instructions carefully and I really don’t think that something went wrong at my end.
I like the color a lot but the grey coverage it’s just not working!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natalie W.
noviembre 20, 2020
Nice color but not covering my grays permanently.
PUBLICADO POR:
Natalie W.
noviembre 20, 2020
Color is okay, would prefer less reddish tones and is good coverage the fist few washings. After two weeks my grays show through on my root touch up areas.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Susan J.
noviembre 19, 2020
Still Brassy, red and too dark
PUBLICADO POR:
Susan J.
noviembre 19, 2020
I have ordered dark blonde 3 times, Each time I requested color adjustments. No Luck! The color has been too dark and too brassy. I have given up on trying to get this color right. I am looking forward to going back to my stylist to get the color I want. While I am living in Covid times I will just live with a color I'm not really happy with because I don't want to start over with another company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa
noviembre 19, 2020
Disappointed
PUBLICADO POR:
Lisa
noviembre 19, 2020
Didn’t do anything different as from other products
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth G.
noviembre 19, 2020
Cancel!
PUBLICADO POR:
Elizabeth G.
noviembre 19, 2020
Worst thing ever for my hair!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cynthia H.
noviembre 19, 2020
Terrible
PUBLICADO POR:
Cynthia H.
noviembre 19, 2020
My hair color came out a horrible dark black.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carmen I.
noviembre 18, 2020
Racines blanches
PUBLICADO POR:
Carmen I.
noviembre 18, 2020
Toujours des racines blanches après la dernière coloration. Je suis très déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Carmen I. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous, c'est pourquoi nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur possible ! Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Colleen M.
noviembre 18, 2020
Not happy with my color
PUBLICADO POR:
Colleen M.
noviembre 18, 2020
Not happy with my color at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Colleen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laetitia C.
noviembre 18, 2020
Trop foncé
PUBLICADO POR:
Laetitia C.
noviembre 18, 2020
La base est trop foncée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laetitia C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Nous allons vous contacter par email pour vous informer des prochaines étapes.
PUBLICADO POR:
Carolyn S.
noviembre 18, 2020
Color too dark
PUBLICADO POR:
Carolyn S.
noviembre 18, 2020
The color was a little too dark. Not quite what I expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jean P.
noviembre 18, 2020
Hair color
PUBLICADO POR:
Jean P.
noviembre 18, 2020
Hello I have a lot of hair and I don’t have enough dye to get the job done as well as I would like to.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jean- We never like to hear that our customers are unhappy with their order, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can help! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Patty Spivet
noviembre 18, 2020
2 stars
PUBLICADO POR:
Patty Spivet
noviembre 18, 2020
I dyed my hair twice the first time I choose demi-permanent and it was fun but temporary, as said in the description. I dyed my hair again in the same color in permanent and it faded quicker than the demi-permanent. I have dark blonde hair and went a strawberry blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelley A.
noviembre 18, 2020
Not as described
PUBLICADO POR:
Kelley A.
noviembre 18, 2020
I was told i would receive dark blonde and instead the color came out as brown with an orange tint to it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jill G.
noviembre 17, 2020
Too dark and too red
PUBLICADO POR:
Jill G.
noviembre 17, 2020
Color ended up too dark and still had red tints. It’s just too hard to get hair color without being in person. Awful
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Olivia R.
noviembre 17, 2020
Left my hair extremely dry
PUBLICADO POR:
Olivia R.
noviembre 17, 2020
My roots are darker than my ends, so I was hoping this would help even it out by darkening my ends but after I completed the process I immediately noticed my roots were still darker which was disappointing. In addition, my hair is extremely dry now and I've tried using serums and conditioning masks to no avail.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Olivia- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marlena G.
noviembre 17, 2020
Color washes out quickly
PUBLICADO POR:
Marlena G.
noviembre 17, 2020
About 2 wks after doing my roots, the become noticeably lighter. The color washes out quickly and doesn’t hold its original shade.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marlena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
EAAA
noviembre 17, 2020
Messy
PUBLICADO POR:
EAAA
noviembre 17, 2020
My package was a mess when I opened it. The dye opened up during delivery and got on everything in the box.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Abby- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Wendy B.
noviembre 17, 2020
It literally made zero change to my hair!
PUBLICADO POR:
Wendy B.
noviembre 17, 2020
I just used my first order. My hair has been a dark brown and I chose a dark auburn hair color. I diligently followed all the instructions and my hair has ZERO color change. The only thing that is impressive about this product is the packaging.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wendy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Deana M.
noviembre 17, 2020
Severely dried out my hair.
PUBLICADO POR:
Deana M.
noviembre 17, 2020
Followed the instructions to a "T" and yet my hair is now so dry and brittle that I'm scared to ever dye it at home again.
Plus the color I was wanting doesn't even come close. Very disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Erica C.
noviembre 16, 2020
Not right shade
PUBLICADO POR:
Erica C.
noviembre 16, 2020
This time the color was lighter and I requested a more burgundy shade but it was just browner than last time
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
jillian L.
noviembre 16, 2020
Not quite right
PUBLICADO POR:
jillian L.
noviembre 16, 2020
This color never took. The color smelled differently and was watery. I’m thinking either they changed a product or I got a bad batch. I was never offered another bottle even after chatting with a customer service agent. Pricing is crazy for color that is no better than the local drug store.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Zita B.
noviembre 16, 2020
Gray roots
PUBLICADO POR:
Zita B.
noviembre 16, 2020
Didn't cover my gray hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachael S.
noviembre 16, 2020
The color is nice but OMG the smell made me sick
PUBLICADO POR:
Rachael S.
noviembre 16, 2020
I did like the color but I have never smelled a more potent hair dye smell. It made my eye water the entire time, making it difficult to apply my color. At one point my nose was burning as well. I ended up with a bad headache after.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachael- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were unhappy with the fragrance of our color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer S.
noviembre 16, 2020
reddish/orange tint,
PUBLICADO POR:
Jennifer S.
noviembre 16, 2020
I am very disappointed. my color has a reddish orange tint to it. I was hoping that ordering through here would get me a product that didn't do that to my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber P.
noviembre 16, 2020
So disappointed
PUBLICADO POR:
Amber P.
noviembre 16, 2020
I request light brown. LIGHT! This is the darkest my hair has ever been. Ever! I am beyond disappointed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dana W.
noviembre 16, 2020
Bad bad bad
PUBLICADO POR:
Dana W.
noviembre 16, 2020
Asked for lighter with more red tones. Ended up with the total opposite. I have black hair. Very little red tones and black. My hair grows at a pretty fast rate, roots within a eeek. Never did I want dark, let alone black
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candis A.
noviembre 15, 2020
Did NOT cover gray at all.
PUBLICADO POR:
Candis A.
noviembre 15, 2020
I followed all the instructions. It did not cover my gray at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candis- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tyra S.
noviembre 15, 2020
Wrong Color
PUBLICADO POR:
Tyra S.
noviembre 15, 2020
I asked for a silver to ash color, to start my hair was dirty blonde and now it’s a light brown/ red after using the color that was supposed to be silver.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tyra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelly P.
noviembre 15, 2020
I loved the color, but the roots didn't seem to take
PUBLICADO POR:
Shelly P.
noviembre 15, 2020
I love the color, but the roots didn't seem to take. Do I need to leave it on longer, or do I need a change in formula?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dara W.
noviembre 14, 2020
Beautiful color but dry hair
PUBLICADO POR:
Dara W.
noviembre 14, 2020
I love the color… Bright, natural looking, multi dimensional. Covered my gray amazingly well. But it dried out my hair quite a bit, while other colors have given my hair more of a silky texture, this color has done just the opposite.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa W.
noviembre 13, 2020
Color was not lightened as stated in email
PUBLICADO POR:
Melissa W.
noviembre 13, 2020
I put in request to change my current color as I wish to go lighter. The email response was Esalon would lighten my current as much as possible and recommended a color lightening set along with my color. I added the lightening set and continued to check the color change on my regular color. Unfortunately until after it shipped was I able to see the adjustments and nothing was adjusted. I am needing to place an order but don’t want to until I can confirm a change in color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
noviembre 13, 2020
Did not cover my greys.
PUBLICADO POR:
Julie B.
noviembre 13, 2020
Color is pretty but didn't cover my greys.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda G.
noviembre 13, 2020
BEWARE AS THEY PUT YOU ON AUTO REORDER
PUBLICADO POR:
Linda G.
noviembre 13, 2020
I only wanted to try and see if I could color my own hair. The color was way too dark. I am so upset that they put me on auto order as I don't have time for this. I have asked for a refund so I hope they comply.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine B.
noviembre 13, 2020
Do not use this company!
PUBLICADO POR:
Catherine B.
noviembre 13, 2020
They scam you into signing up to a plan and end up costing you unnecessary money. Double check every order and box checked. Do not use
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren S.
noviembre 13, 2020
Hair is beyond dry
PUBLICADO POR:
Lauren S.
noviembre 13, 2020
I used this product a while ago and it seared my scalp and had horrible aroma. I just realized that it ruined my hair! It's crackly dry and weak, Tons of hair falling out when I grab it to put up or shampoo.
Needless to say, cancel my order.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauren - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
jessica K.
noviembre 13, 2020
Just ok
PUBLICADO POR:
jessica K.
noviembre 13, 2020
I like this concept of personalized color and all the little tools a lot but this stuff dried my hair out very badly, there wasnt enough product (i do have a lot of hair) and the color faded quickly. I bought the tint rinse also to "boost" the color every now and then and noticed no difference. I take very good care of my hair, ie: no damaging products, only use cool water to wash, dont heat style, dont use a towel, etc. And still was less than impressed. It was ok to use during quarantine in a pinch but not sure id buy again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica C.
noviembre 12, 2020
Not happy
PUBLICADO POR:
Jessica C.
noviembre 12, 2020
It didn’t change a thing on my hair my whites are still there and my black hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty W.
noviembre 12, 2020
Thinning Hair
PUBLICADO POR:
Betty W.
noviembre 12, 2020
My hair was thinning after several uses of this product. I stopped it for over 6 months and my hair is growing back. My stylist is using a different product that does not have the natural plants and my hair is growing back. I have many, many allergies and believe this product contains one that I am allergic to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean P.
noviembre 12, 2020
Not as good as introductory shipment
PUBLICADO POR:
Jean P.
noviembre 12, 2020
Color does not seem to be lasting with this shipment like the first introductory order. Color is also more golden so does not seem the same mix.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nadine A.
noviembre 12, 2020
Amoniaque
PUBLICADO POR:
Nadine A.
noviembre 12, 2020
Je souhaiterais qu'il y ait moins d'ammoniaque dans ma couleur
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadine D. - Merci de nous avoir contactés et de nous faire part de votre demande. Nous allons revenir vers vous par email afin de vous aider et améliorer votre expérience eSalon !
PUBLICADO POR:
Kristy L.
noviembre 12, 2020
Booo
PUBLICADO POR:
Kristy L.
noviembre 12, 2020
I have dark blonde/light brown hair. I wanted just a slightly lighter color to brighter me up. I tried twice and each times my hair came out red. I even bought the extra times for unwanted hughes. Back to the salon to fix this brassy red hair. Plus if you buy a color that is different from the rest of your hair you have a big line on demarcation. Looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexì S.
noviembre 12, 2020
Entäuscht
PUBLICADO POR:
Alexì S.
noviembre 12, 2020
Hat leider das grau am haaransatz nicht richtig gefärbt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexì S.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Lin H.
noviembre 12, 2020
To dark
PUBLICADO POR:
Lin H.
noviembre 12, 2020
The hair color was way to dark.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie P.
noviembre 12, 2020
Not for grey
PUBLICADO POR:
Julie P.
noviembre 12, 2020
Not only did it not cover. As time went by it faded more and more
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elaine C.
noviembre 12, 2020
Rating
PUBLICADO POR:
Elaine C.
noviembre 12, 2020
Color was not dark enough
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle M.
noviembre 11, 2020
Color was much darker/customer service terrible
PUBLICADO POR:
Michelle M.
noviembre 11, 2020
I bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diahann O.
noviembre 11, 2020
Too brassy
PUBLICADO POR:
Diahann O.
noviembre 11, 2020
My hair has a red/orange halo
Not really a good look
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Pearl P.
noviembre 11, 2020
Didn’t cover grey
PUBLICADO POR:
Pearl P.
noviembre 11, 2020
Left it on for 45 mins and the greys didn’t cover.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pearl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Miranda S.
noviembre 11, 2020
Product is expensive
PUBLICADO POR:
Miranda S.
noviembre 11, 2020
The color, first off, is great. Very solid quality and considerable to salons. But when i first asked for a second bottle the initial time I used the product I barely had enough to finish my hair. When I requested 2 bottle the second time the price was 34 dollars for both. Compared to my salon it’s just not that much of a savings.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Miranda- We’re truly sorry that our color did not meet your expectations for the price. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia R.
noviembre 11, 2020
Grey coverage
PUBLICADO POR:
Cynthia R.
noviembre 11, 2020
Sadly not the best grey coverage. Could be my application process but I was disappointed that after removing the color I see grey around the front hairline area. Bummer! I will however, order and try again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Annette G.
noviembre 10, 2020
Disappointed with the colour change
PUBLICADO POR:
Annette G.
noviembre 10, 2020
Dear All, since quite some time I am disappointed with my colour. As aging the ordered colour is too dark and therefore it makes me look much older. Texting with my colourist has not been very helpfull. I stuck with the colour "dark brown 20 gold" sometimes like that, sometimes with the remark "lighter". The change is hardly to see.. When I explained in texting..., that the colour is too dark, I get the respond : other is not possible. Why? I dont understand that. You marketing with the image you would mix the colour everytime individually (btw: who buys that?) nevertheless it is not possible to adopt my colour to my needs.
Here is what I need: an overview of brown colours possible! please send it to me or put it up on your page.
Are you only offering dark brown? no so please give me some options to choose. I had ( 2019?) received once the proper colour, but the order history doesn ´t show. Please step into that and help me to get my truely individuall brown with a golden shimmer as requestetd ( or as advertized). I am afraid its a question of communicating...you are the experts
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annette G. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carole D.
noviembre 10, 2020
Not satisfied
PUBLICADO POR:
Carole D.
noviembre 10, 2020
The color was not what I expected, I will not be moving forward with future orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Elyse C.
noviembre 10, 2020
~The Silver Slayer
PUBLICADO POR:
Elyse C.
noviembre 10, 2020
I’ve never heard of eSalon before my dear friend heard me complaining that my silver strands that now highlight my hair, would not hold over the counter color. She told me to try this product. She assured me that I would love it. My friend was right. eSalon was able to hide that silver that was glistening in my hair. The only complaint that I have with the product was it was a wee bit dark for my liking. That being said, I am certain it was due to me choosing the wrong hair coloring initially. I sent in a new photo of myself from the summer. I do hope that the hair specialist can match the color of my summer hair better than I could choose for myself. Either way, I am completely done with using over the counter color. I am now a eSalon gal!
Thank you so much for helping me hide my well earned silver! Women NEVER looked distinguished. We just look OLD!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elyse - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diandra V.
noviembre 10, 2020
Light brown from esalon is a dark-black color
PUBLICADO POR:
Diandra V.
noviembre 10, 2020
For my initial order I selected a dark brown color with ash tone. When I applied it to my colored hair which at that time was a medium-light brown color, my hair turn out black. I contacted my colorist and she suggested to just let it fall out with the washes or to apply a hair color remover. I applied the color remover as I hated how the black color looked on me. Once the black color was out, I contacted my colorist to get a lighter brown color. I applied the light brown to my hair and to my surprise it was another black color. Now my hair is dry and black. I hate it so much, but I am not going to put it through another color remover treatment. I am not sure if esalon knows what a light brown color looks like or if the colorist just didn’t give me the right color. Either way, I cancelled the service as I had the worst luck ever 😭
I will upload a pic of my dark hair but I don’t see an option here.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Diandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon H.
noviembre 10, 2020
Still not happy with the tone/shine color of my hair
PUBLICADO POR:
Shannon H.
noviembre 10, 2020
In the light (daylight or fluorescent) it shines tawny with almost a yellow tone. I am still hoping for a colde, almost blue-ish tone, more purple. I know this is hard to achieve with just hair dye. I'm just not too keen on the color my hair turns in the sunlight.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rere
noviembre 10, 2020
This was just not or me.
PUBLICADO POR:
Rere
noviembre 10, 2020
This is not for me. DONOT charge my card for any of your product. My card has a charge that was not authorized. Cancel that order and return funds back on my card. I have left a detailed message on the voice mail. I would like my card information deleted from your system.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rere- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha C.
noviembre 9, 2020
Crap color for too much money
PUBLICADO POR:
Samantha C.
noviembre 9, 2020
I tried this brand three separate times. Three. And ever single time the product either didn’t come out dark at all or didn’t even stick to my hair. I followed the instructions to a T. And nothing. They also refused to refund me even after I insisted multiple times. Hands down will never ever refer their product to anyone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eileen M.
noviembre 9, 2020
Not sure what happened!
PUBLICADO POR:
Eileen M.
noviembre 9, 2020
Didn’t cover my grays! Previous formulas covered my gray roots but it did not work this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eileen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Brenda R.
noviembre 9, 2020
Received product damaged
PUBLICADO POR:
Brenda R.
noviembre 9, 2020
Package crushed during transit, causing developer to spread on to the other products and not be able to utilize the color system. Would like to postpone all future orders. At this time. Until shipping problems can be resolved and a replacement can be made.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brenda- We're truly sorry that your Color Kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen G.
noviembre 9, 2020
WRONG COLOR
PUBLICADO POR:
Kathleen G.
noviembre 9, 2020
so unhappy with my last color! I asked for a shade lighter than my last color and it was several shades darker. It was a super dark brown and very unflattering. I have been washing my hair nonstop to try to fade out the dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Deanna B.
noviembre 9, 2020
Was supposed to Ashy...not orange!
PUBLICADO POR:
Deanna B.
noviembre 9, 2020
My hair is ORANGE. It is awful!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deanna- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nikki V.
noviembre 9, 2020
Color is too dark
PUBLICADO POR:
Nikki V.
noviembre 9, 2020
I normally take a 7.40 color but my first order turned out too dark for me :-(. How can I adjust if I usually use a 7.40? Aren't these color numbers universal no matter what brand you use?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nikki V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathleen P.
noviembre 9, 2020
Color Difference
PUBLICADO POR:
Kathleen P.
noviembre 9, 2020
For some reason the result I achieved from the second order was different from the first order although I had not requested any changes to the formula. I loved the first order color but did not like the second order. The second order did not even cover the gray as well as the first order. I don't know what happened - maybe my hair is going through some hormonal issue. But, I want to say again that I loved the lush dark brown result I received from the first order. The second result was more reddish. I'm holding off on coloring for a while - gonna let the gray just grow in.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer W.
noviembre 9, 2020
Color didn't grab...
PUBLICADO POR:
Jennifer W.
noviembre 9, 2020
I followed all instructions carefully. The color was applied evenly and thoroughly. However, my white hairs really didn't pick up the color like I would have expected. Have had better results with box dye. I might be willing to give it another try leaving it on roots longer than recommended.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Daniel Lucian D.
noviembre 9, 2020
Completely wrong product from what I requested
PUBLICADO POR:
Daniel Lucian D.
noviembre 9, 2020
I have requested a coloring product in the bleaching section of the initial consultation. I have asked to go from very dark blonde to a very pale beige Scandinavian blonde. I specifically said I don not want any color with red and yellow tones to it. Before sending out the product I’ve received an email that different product was being sent to me that will suit me better. Once the product was received I’ve noticed that no bleach or lightening agent was included and that the developer was only 15 %. Even 20 % developer never worked in the past. This was on Friday midday I’ve colored my hair to a horrible orange result. I was justifiably upset and have been trying to contact the company continuously since. As I write this it’s Monday evening and nobody has bothered to contact me as of yet. I am upset and disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Daniel- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Regina L.
noviembre 9, 2020
Nothing...
PUBLICADO POR:
Regina L.
noviembre 9, 2020
So I colored my hair, followed the instructions to the letter. It looked exactly the same. The only difference was it felt a bit more dry. Now a week later and I have half an inch of gray showing so what little bit may have stuck washed out in one wash. I only wash weekly and with color safe products. The tinted shampoo did more in three minutes than the entire color process and added a slight red tint. Not worth the process, time or money unfortunately.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Regina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda Y.
noviembre 8, 2020
Didn't cover my grays
PUBLICADO POR:
Amanda Y.
noviembre 8, 2020
I loved the packaging and all the supplies it came with so I had high hopes. I have grays that are silver and shiny so hard to cover. This color did not fully cover the grays and I did follow the instructions fully. It did however blend them in nicely at least.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heather H.
noviembre 8, 2020
Won’t cover my grays
PUBLICADO POR:
Heather H.
noviembre 8, 2020
I’ve tried a couple different shades with this company and have had zero luck covering grays. The colors are great they just won’t color the gray. I don’t believe this company is going to work for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret L.
noviembre 8, 2020
Two different colours on my hair
PUBLICADO POR:
Margaret L.
noviembre 8, 2020
I bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Margaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan R.
noviembre 7, 2020
Update: Nov 2020- still dissatisfied
PUBLICADO POR:
Megan R.
noviembre 7, 2020
Update, Nov 2020 - I am still dissatisfied after multiple color corrections... too dark, too red, too brassy and now I’m too tired to keep trying. Customer service has been responsive but this isn’t great if you don’t want brassy orange tone hues.
Aug 2020 I remain disappointed in the color provided because after multiple attempts to request red removal it still isn’t right. I gave this two stars because it’s an easy process and the color does saturate well. The color, which is most important, is not where I need it to be.
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PUBLICADO POR:
Lilli M.
noviembre 7, 2020
way too dark
PUBLICADO POR:
Lilli M.
noviembre 7, 2020
From the first color I tried. I have asked that a little more gold be placed in. This last color was so far from what I wanted that I am seriously going to cancel my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lilli- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cathy S.
noviembre 7, 2020
haircolor in general
PUBLICADO POR:
Cathy S.
noviembre 7, 2020
did not cover grey-made hair look brassey-not happy at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cathy- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Jennifer C.
noviembre 7, 2020
Horribly disappointed
PUBLICADO POR:
Jennifer C.
noviembre 7, 2020
They basically sent me a much less flattering version of the shade I already have. I said I wanted to go lighter, to my younger shade of blonde or even a light auburn.
Instead, I got a dull, plain, ugly blonde that stripped the natural highlights and shine I at least had before starting. Hard no. 0/10 Do not recommend at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marian L.
noviembre 7, 2020
The formula has oviously changed
PUBLICADO POR:
Marian L.
noviembre 7, 2020
I have used and loved this product for the last 7 months. Suddenly though it has changed, my last couple of shipments the product is definitely not the same, it is no different than a box brand. The ammonia is much much stronger and burns my scalp, the color does not last and feels gummy on my scalp even after washed. So sad about this but I'll now have to cancel my membership, what a dissapointment.
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PUBLICADO POR:
Jovanna J.
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Marian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
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