I loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julieta P.
junio 14, 2022
Colors are great, except it makes my scalp itch.
PUBLICADO POR:
Julieta P.
junio 14, 2022
I love the color but the only thing I don't like is that it makes my scalp itch.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julieta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Denisa S.
junio 13, 2022
Something’s different
PUBLICADO POR:
Denisa S.
junio 13, 2022
After reading other reviews, I agree. Something is different, my color is not holding. I also noticed that the coloring does not have its full strength and when I rinse my Greys are lightly colored. I’ve been a customer for years and something is definitely different. Did you change the formulas?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharron S.
junio 10, 2022
Medium blonde shade is better for me
PUBLICADO POR:
Sharron S.
junio 10, 2022
I love the medium blond shade, however the gray coverage could be a little better.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharron - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Vicki P.
junio 8, 2022
Quality color
PUBLICADO POR:
Vicki P.
junio 8, 2022
I like the color . I'm trying to stay away from brassiness because my hair pulls alot of red when dying. This is a great medium brown color with lots of demension. You can tell it's a quality product.
The only complaint I have is it did not cover all my grays ..the baby gray's in front and some on top. I'm about 30@% gray; so I don't have alot. I may need to order again to redo it? I left it on for 47 minutes, I didn't want it to get super dark.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jacqueline B.
junio 8, 2022
Super Farbe
PUBLICADO POR:
Jacqueline B.
junio 8, 2022
Farbe ist super. Perfekt
Leider die Lieferung ist nicht so ok. Kommt immer 10 Tage zu spät
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gloria B.
junio 3, 2022
Need slightly darker shade
PUBLICADO POR:
Gloria B.
junio 3, 2022
Need slightly darker shade
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lori N.
junio 1, 2022
Very Happy
PUBLICADO POR:
Lori N.
junio 1, 2022
I wasn't sure if I'd be happy with my custom mix hair color but I followed the directions and it turned out exactly if not better than I expected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Linda M.
mayo 30, 2022
Not very long lasting
PUBLICADO POR:
Linda M.
mayo 30, 2022
I colored my hair on May 9 and my grey is back already on 29 May! I only washed my hair twice. Please help
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Michele W.
mayo 26, 2022
Great Products Great Customer Service
PUBLICADO POR:
Michele W.
mayo 26, 2022
After my first use, I wasn’t completely happy with the undertone of the color. One email to explain my dissatisfaction and it was immediately rectified in my next order. This color system is easy to use, and the results are fantastic!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Crystal M.
mayo 25, 2022
Wicked awesome
PUBLICADO POR:
Crystal M.
mayo 25, 2022
Couldn't ask for a better feel when applying
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your coloring experience. We look forward to the next opportunity to delight you!
PUBLICADO POR:
ALEXIS D.
mayo 24, 2022
Change in product
PUBLICADO POR:
ALEXIS D.
mayo 24, 2022
I have been an e-salon customer since 2014 and I love my color. Unfortunately, I have to agree with other reviewers. The quality of the product seems to have gone down. The color is washing out too quickly. I used to have coverage for at least 2-3 months and now it is down to one month. E-salon please fix this.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alexis - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pearl T.
mayo 24, 2022
I love the color
PUBLICADO POR:
Pearl T.
mayo 24, 2022
I love the overall color it looks pretty but my sides where the gray and three days the gray come back
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Catherine B.
mayo 22, 2022
Uneven coloring
PUBLICADO POR:
Catherine B.
mayo 22, 2022
I’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Catherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cristina E.
mayo 19, 2022
Change in formula?
PUBLICADO POR:
Cristina E.
mayo 19, 2022
Last couple of times I have noticed that coverage of my grey hair has not been as successful ie has lasted no more than a couple of weeks around the hairline and sideboards in particular. I wonder if there has been a change in your formula? I notice other clients have reported a similar experience recently.
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PUBLICADO POR:
Kimberly H.
mayo 15, 2022
Happy but not estactic
PUBLICADO POR:
Kimberly H.
mayo 15, 2022
I love the color. Just what I was looking for. The only problem it still did not cover my grays great on my sides of my face.. I feel I will have to color again with 2 weeks because they will gray will be showing bad enough that I can’t pull my hair back.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Benna E.
mayo 14, 2022
Better than Expected
PUBLICADO POR:
Benna E.
mayo 14, 2022
This is my first time using this, and I had never dyed my hair before, so I was a bit apprehensive, especially having coily (4c) hair, but I took the jump because I didn't want to use box dye. My hair is a level 4 from what my stylist told me, and I dyed it red copper (medium brown 5.64), and it came out as expected, maybe just a tad darker.
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PUBLICADO POR:
Donna M.
mayo 7, 2022
Color perfect, but fades
PUBLICADO POR:
Donna M.
mayo 7, 2022
Custom color is a rich, dark brunette. Perfect at first, but after 3 weeks lightens up to a more red-orange. I do have an old perm, some gray which affects the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Donna - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tracey L.
mayo 6, 2022
Awesome color match, but still have the greys
PUBLICADO POR:
Tracey L.
mayo 6, 2022
The matching of my color ( which wasn’t easy, I have at least 3 color tones to my hair) was absolutely on point! Unfortunately, it didn’t cover all of my grey hair. I even made a point to over saturate the greys that frame my face, but they are still very visible. Love the color that DID take though!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Darlene H.
mayo 6, 2022
color set
PUBLICADO POR:
Darlene H.
mayo 6, 2022
I like the color so far but I may want to change the color in the future. I got my hair cut in order to change me and I may change to another color as another movement toward trying to move as a person to another level in my life.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Darlene - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Lady D O.
mayo 3, 2022
Doesn't cover th e little bit of gray hair I have😞
PUBLICADO POR:
Lady D O.
mayo 3, 2022
I love the color it's amazing. How ever I have two problems it really doesn't cover my gray hairs for more then a week and it also drys my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lady D - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ameerah A.
mayo 3, 2022
Color 7.40
PUBLICADO POR:
Ameerah A.
mayo 3, 2022
I I loved this red copper color it looked so good and covered all Grey's on me I would get it again. But they changed the color on me to this ugly intense red so I canceled my subscription
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Ameerah, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan darlene M.
mayo 2, 2022
Nice color
PUBLICADO POR:
Susan darlene M.
mayo 2, 2022
Color was nice...ends faded quickly...would like to try
Dark Brown Sugar
Would it be any different from my last order..dark brown sugar sounded good..should I try it?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. We are excited to continue working with you!
PUBLICADO POR:
Lucy M.
abril 29, 2022
I like the color.
PUBLICADO POR:
Lucy M.
abril 29, 2022
I like the color, but my white hair is not been color enough
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Lucy. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that one of our Color Experts has reached out to you via email to resolve your concern. Please let us know if there is anything else we can do to help! We truly appreciate your feedback!
PUBLICADO POR:
Michelle B.
abril 27, 2022
Great color
PUBLICADO POR:
Michelle B.
abril 27, 2022
I love the color, but even following the directions step by step, it had problems covering all my gray hairs.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maria M
abril 25, 2022
Maria
PUBLICADO POR:
Maria M
abril 25, 2022
The first time I bought the color set it did cover my Gray hair. But the next time it change little bit but it didn’t cover a lot. & the next time it did the same it didn’t cover a lot of my Grays Hairs 😞 & do love it but this time it does covers my Grays I’m going to buy it one time let’s see what happens. Thank You
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Vickey F.
abril 20, 2022
Good
PUBLICADO POR:
Vickey F.
abril 20, 2022
Did not color grey as much as I hoped.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Jennie! Thank you so much for sharing your joy with us! We're super ecstatic to hear that you've been enjoying your customized formula. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Carol E.
abril 19, 2022
Very nice
PUBLICADO POR:
Carol E.
abril 19, 2022
What I asked for
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Felicia L.
abril 12, 2022
Overall good
PUBLICADO POR:
Felicia L.
abril 12, 2022
I love all the accessories you always get, gloves, stain remover, etc. the color is good but for some reason my sideburn area never gets all the grays covered. I went from boxed store dye to esalon, and while esalon is great, boxed color covered my hairline/sideburn areas just fine. This has not been the case with esalon.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Felicia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Koa N.
abril 11, 2022
Amazing
PUBLICADO POR:
Koa N.
abril 11, 2022
I think with just one time I've found my new go to color system. I normally use box dyes but this felt like my hair felt after leaving the salon. Quality for sure, but not with the price tag. 💕
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Koa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
PUBLICADO POR:
Patricia P.
abril 9, 2022
Couleur
PUBLICADO POR:
Patricia P.
abril 9, 2022
Couleur qui tire sur le roux malgré quelques ajustements, pas mal de casse des cheveux
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ann - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ania P.
abril 4, 2022
Like the content but too orange
PUBLICADO POR:
Ania P.
abril 4, 2022
It came a bit too orange. Took 4x washes to quiet the colour .
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Melinda P.
marzo 29, 2022
Darker shade better
PUBLICADO POR:
Melinda P.
marzo 29, 2022
I liked the shade but it seemed to fade quickly and greys showed quicker.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Melinda, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Lela D.
marzo 29, 2022
color
PUBLICADO POR:
Lela D.
marzo 29, 2022
Much better grey coverage
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Lela, thanks so much for your feedback! We are so very happy to hear that you are loving your adjusted customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Melanie R.
marzo 29, 2022
Great product
PUBLICADO POR:
Melanie R.
marzo 29, 2022
Works good just need to find that perfect tint for me
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Melanie! Thank you so much for sharing your feedback with us! We're so happy to have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
PUBLICADO POR:
Cynthia S.
marzo 26, 2022
Great
PUBLICADO POR:
Cynthia S.
marzo 26, 2022
However I have very long hair and understood I was paying for 2 bottles at 32 dollars every time you charge me and some change. I have complained before that I don’t have enough product for all of my hair but still this keeps happening. Am I missing something? Is there a way I should be doing this that I missed?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cinthya L.
marzo 21, 2022
Lovely
PUBLICADO POR:
Cinthya L.
marzo 21, 2022
I do recommend to get yours.
Only thing would recommend it is more sustainable packaging. Thanks :)
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PUBLICADO POR:
SARA C.
marzo 19, 2022
Perfect color
PUBLICADO POR:
SARA C.
marzo 19, 2022
It didn't cover all my greys but it was the best coverage I have found in the past year.
The color was exactly right. My hair is thick and curly and for this next application I will try to apply in very thin hair sections. But my hair was very dry after application.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Sara- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Taunya J.
marzo 19, 2022
Darkest Brown
PUBLICADO POR:
Taunya J.
marzo 19, 2022
Color is holding good, softer hair, only drawback was the grey creeped through to fast.
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PUBLICADO POR:
Randi J.
marzo 13, 2022
Pre color spray,
PUBLICADO POR:
Randi J.
marzo 13, 2022
I'm sure I'd have loved it, but the spray bottle wouldn't spray. I'll have to get a little spray bottle to put it in for next time. I'm changing my rating because they are sending me another bottle with my next order at no charge! I love when companies take care of their customers, it shows they really care about us. Thank you for doing this.
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PUBLICADO POR:
Carrie
marzo 10, 2022
Seems different
PUBLICADO POR:
Carrie
marzo 10, 2022
Pro: Other than spending a fortune at a salon, eSalon color has by far been the best product I've used on my hair.
Pro/Con: I love the try it on function for the Aura colors. It would be awesome to have that same function for the esalon coloring as well.
Con: My grays don't seem to stay covered near as long anymore. Not sure if that's due to a change in their formula or a specific ingredient or what but I will give the pre color balancer a try when it is back in stocks, hopefully that helps.
Con: I would Love to see esalon offer text messaging as an option for upcoming order reminders. It is so easy for me to miss the email and forget to change my order before it ships if needed.
Overall, I think this is a wonderful company with evolving products, flexible delivery options & great customer service and I hope they continue to thrive and keep prices down for us.
P.S. I would like to suggest we receive free shipping on all Autoship plan orders. TY
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Carrie - We truly appreciate your feedback and take every word to heart! We are also so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Terry M.
marzo 9, 2022
color
PUBLICADO POR:
Terry M.
marzo 9, 2022
Its darker than the medium blonde but I like it.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Terry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lena S.
marzo 9, 2022
Lovely results
PUBLICADO POR:
Lena S.
marzo 9, 2022
Not quite as ashen as I wanted but that’s probably to do with my underlying colour. Notwithstanding, the results were very nice
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PUBLICADO POR:
Christina A.
marzo 7, 2022
You finally got the formula to cover gray heart.
PUBLICADO POR:
Christina A.
marzo 7, 2022
So, ALL my previous orders have never colored my gray roots strong enough. I have black hair and stark white/gray roots. Your previous formulas left my roots with a pink halo- kind of embarrassing really!
On the last application received in February, it finally covered all my grays nice and dark. I have NEVER done anything differently prior to applying it. There are never products in my hair except for just shampooing (no conditioner) the day prior. So, something in your formula was done better. Please continue to send me that perfect formula, because I feel I wasted my money on all previous terrible pink halo looking orders.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathryn C.
marzo 7, 2022
Best hair color ever used
PUBLICADO POR:
Kathryn C.
marzo 7, 2022
Yes, going to the salon is great. But sometimes it just doesn’t fit into my budget or time. I came across an ad on social media and decided to give it a try. The ingredients to the hair care and color is what helped me make the decision - as we all know shopping online can be iffy. I’ve used this company for several months now and no plans to stop. I love the personalized box and I receive everything needed for my coloring job. They think of everything needed down to the sticker to hold up the instructions. I am able to send feedback to my stylist as well as make order changes easily. Everything is so simplified. My hair is healthier than ever and the color and shine are unmatched. Five stars just isn’t enough.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Saundra L.
marzo 7, 2022
I got the product !
PUBLICADO POR:
Saundra L.
marzo 7, 2022
I got the beautiful product but, it’s not your fault, my stubborn grays are too stubborn.
Don’t think I’ll find any hair color that works. However I loved the shampoo and conditioner.
I will cancel the hair dye but continue the shampoo and conditioner.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Saundra - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jill S.
marzo 4, 2022
Darker color
PUBLICADO POR:
Jill S.
marzo 4, 2022
I loved the cor before but wasn't covering my gray hair. They changedd the forma and it seems darker than the loriginal light brown
.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tizita D
febrero 28, 2022
No cover gray gair
PUBLICADO POR:
Tizita D
febrero 28, 2022
I like the color but it doesn't cover my grey hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tizita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nathalie E.
febrero 28, 2022
Mon avis
PUBLICADO POR:
Nathalie E.
febrero 28, 2022
Je suis très contente de ma couleur, le seul problème est l'emballage : c'est la deuxième fois que mon colis arrive ouvert. Ça serait bien de mettre au minimum un bout de scotch.
Merci
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Valeisha - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Sherri M.
febrero 23, 2022
Much better
PUBLICADO POR:
Sherri M.
febrero 23, 2022
Love the color and that it does not fade fast but immediately after dying my hair I still have quite a few grays.
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PUBLICADO POR:
Kimberly G.
febrero 22, 2022
These people know what they're talking about!!
PUBLICADO POR:
Kimberly G.
febrero 22, 2022
I had bought a boxed color by a well known name from a well known store. What I didn't know was this brown color I liked so much had red in the formula! I have known all along that I cannot have any red in my color. My hair sucks it up and I get .... "fire roots"?, if that's the right term.
I went online searching for an answer to how I get out of this mess. I didn't want to go to a salon, not knowing what they would charge, but knowing it wouldn't be cheap. That's when I found eSalon. The girl I spoke with spent time with me explaining exactly what happened and how it could be fixed.
The color kit I got didn't cost extra. It was exactly what I pay now. There were no consulting fees or charges for the time on the phone, and we did spend time. She wanted to be sure I felt confident in doing the color and I could call any time.
This company needs to be very successful so it is around a long, LONG time.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Kimberly! Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. Feel free to reach out at any time, we're always happy to help!
PUBLICADO POR:
Mary C.
febrero 22, 2022
Great color application. Not a bad odor. Easy application
PUBLICADO POR:
Mary C.
febrero 22, 2022
Great except need better gray coverage.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Mary! We truly appreciate your feedback. Upon reviewing your profile, we see that you've submitted a request for an adjustment and one of our Color Experts has started working on a new color for you! We're excited for you to try your new color. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jolande L.
febrero 21, 2022
Pour cheveux blonds
PUBLICADO POR:
Jolande L.
febrero 21, 2022
J'aimerais savoir pourquoi vous n'avez pas la couleur pour les cheveux blonds.
La poudre cache-t-elle les repousses de cheveux blancs?
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PUBLICADO POR:
Tamara C.
febrero 21, 2022
Perfect Hair Colour
PUBLICADO POR:
Tamara C.
febrero 21, 2022
The first colour I ordered was too light. I took a photo of my hair and regrowth and then asked for a better match. The colorest got it 100% spot on I love it. Matched better than my regular hairdresser.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tamara - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We look forward to blending your next color soon!
PUBLICADO POR:
Sandi K.
febrero 18, 2022
Gray hairs
PUBLICADO POR:
Sandi K.
febrero 18, 2022
Easy to use, but after 3 washings grays at my temples are showing, next time I will let them process longer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Anita S.
febrero 18, 2022
Excellent coverage and color
PUBLICADO POR:
Anita S.
febrero 18, 2022
I was using Madison reed for a while but, the color faded way to fast .it was pretty frustrating. I am very pleased which esalon, and will continue using it. The staff are helpful and very knowledgeable. Thanks guys for doing such a great job!!!!!!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Anita, thank you so much! This kind of feedback is very rewarding! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Celine F.
febrero 17, 2022
Parfait
PUBLICADO POR:
Celine F.
febrero 17, 2022
Couleur juste ajustée car pas assez cendré. Mais cela n’habite pas les cheveux et couvre parfaitement les cheveux blanc
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PUBLICADO POR:
Leanne S.
febrero 17, 2022
Nice colour, didn't damage hair, lasts a long time
PUBLICADO POR:
Leanne S.
febrero 17, 2022
The colour came out really multidimensional and nice. A bit too much packaging though. I don't really care about "unboxing" my hair dye. Also, I wish I could order 1 bottle at a time, not 2. One was enough to do my whole head so basically every shipment lasts 3+ months and each bottle works out to be the same price as drugstore brands. Customer service good. Would recommend for beginners. Didn't horrify my hair stylist when I went back to her.
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PUBLICADO POR:
Larissa H.
febrero 17, 2022
Intensiv Tönung Aschbraun
PUBLICADO POR:
Larissa H.
febrero 17, 2022
Die Farbe ist genauso wie beschrieben und deckt gut ab leider hält sie nicht wie beschrieben Und ist nach zwei Wochen wieder weg sehr schade und dafür zu viel Geld
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PUBLICADO POR:
Lauren H.
febrero 15, 2022
Nice Colour but..
PUBLICADO POR:
Lauren H.
febrero 15, 2022
I was super excited to try this out, I'd been spending hundreds on going to a salon for my hair to just feel awful a few days after and I wanted to give my hair a bit of a break so went with a darker ash blonde. I love the colour on my ends, the ashy colour is so lovely, but my roots are significantly lighter than the lengths and have a strange auburn/orange/red tone to them. I'm a little panicky and I'm now wondering if I should have gone little darker to be more in line with my natural root colour.
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PUBLICADO POR:
Yvonne B.
febrero 15, 2022
Etwas enttäuscht....
PUBLICADO POR:
Yvonne B.
febrero 15, 2022
Farbe war nicht ganz so wie ich es mir vorgestellt habe. Grauhaar wurde nicht gut abgedeckt. Da hat mein Produkt was ich sonst benutze eine bessere Abdeckung der Grauen Haare und ist auf Dauer auch billiger. Leider.
Sehr angenehm war aber kein unangehmer Geruch, die Info und auch die Verpackung alles in Ordnung.
Und auch wurde die Kopfhaut nicht verfärbt.
Ein mal probiere ich es nochmal.
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PUBLICADO POR:
Eugenia V.
febrero 15, 2022
Good but too red, not gold enough
PUBLICADO POR:
Eugenia V.
febrero 15, 2022
The color is good but slightly too orange-forward and not "soft enough". I think increasing gold tones and decreasing red/copper tones would help better balance the color out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Eugenia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren
febrero 15, 2022
Still working on getting it right
PUBLICADO POR:
Lauren
febrero 15, 2022
It takes time to get your color right, still not quite there. Not sure why my roots vs ends colors are so different! It makes my roots / ends different colors obviously…. Also, I think it’s damaging my hair, but not terribly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Rebecca H.
febrero 14, 2022
been using esalon for 10 years (9-2012) Would be a 5 but for the directions
PUBLICADO POR:
Rebecca H.
febrero 14, 2022
I love eSalon the color set makes my hair look and feel better then anything else ever put on my head.
I do agree the processing time is longer then listed on the instructions. I still follow my original instructions, which were 20-30 minutes for roots. Because unfortunately I'm graying, and not prettily, I have added another 5 to my routine.
I then have also gone back to the original instructions and used the remaining color (adding a bit of water if needed) and smoothed it over all my hair except very ends in small sections. I leave this another 5-10 minutes. When I do this people still tell me how fabulous my hair color is.
I'm not sure why they changed the instructions, but it is harming the ability of their excellent product to reveal it's excellency.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alina P.
febrero 10, 2022
Nice
PUBLICADO POR:
Alina P.
febrero 10, 2022
It’s bit darker than I thought but it’s okay
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PUBLICADO POR:
Shanna C.
febrero 8, 2022
Good color but Now doesn't last that long
PUBLICADO POR:
Shanna C.
febrero 8, 2022
This covers my grays but I have to color my hair about every 2 weeks so I'm a bit disappointed with this especially if in fact you have made changes so I think I'll try out the Madison Reed line
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PUBLICADO POR:
Pam E.
febrero 6, 2022
Lasting color?
PUBLICADO POR:
Pam E.
febrero 6, 2022
I have noticed my color isn't lasting as long. I thought it was me until I read the reviews. I agree that I can buy in the drugstore cheaper and lasts the same amount of time. So I guess you don't always get what you pay for.
Pam E
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Pam - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
DIANE S.
febrero 5, 2022
CANCEL MY ACCOUNT
PUBLICADO POR:
DIANE S.
febrero 5, 2022
I left eSalon once, tried it again.
PLEASE CANCEL MY ACCOUNT with a confirmation.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth J.
febrero 5, 2022
SO happy with the colour
PUBLICADO POR:
Elizabeth J.
febrero 5, 2022
This is such a good match for my colour. I really had my doubts.
Unfortunately- I am not a hairdresser and so my applications leaves much to be desired- I'll need to do it again sooner than I'd like as I've missed patches but I really can't fault the colours here at all. Also no overwhelming smells which is very welcome.
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PUBLICADO POR:
Rae H.
enero 29, 2022
Coloring roots
PUBLICADO POR:
Rae H.
enero 29, 2022
Since I am just covering my roots I find if I use the whole bottle I'm wasting a lot of color. This time around I evenly mixed the color and developer, tightened the caps to use a second time so mot much waste.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rae - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine B.
enero 26, 2022
Couleur
PUBLICADO POR:
Catherine B.
enero 26, 2022
Très bien mais je trouve la couleur un peu sombre, et toujours hélas plus clair aux racines mais ce n’est pas votre faute, et pourtant je suis les instructions que vous recommandez, je suis contente malgré tout !
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PUBLICADO POR:
Lisa E.
enero 22, 2022
Long lasting NO LONGER
PUBLICADO POR:
Lisa E.
enero 22, 2022
I haven't posted a review since 2016 and after reading more current reviews I am inspired to update my experience after years of product changes. My colour is barely lasting 3 weeks. I have started buying pigment at Sally's to use between colouring which has become far more frequent. Like many others experiencing this issue, I too thought that it was just me or that it must be because my gray is more prevalent (which is the objective of colouring, right). I have loved eSalon for so many years but, at this point, I'm better off spending more money supporting my stylist and having truly long lasting colour. I hope the colourist's figure out how to improve the formulation and/or bring back the old that was longer lasting in the beginning. So I can continue to support y'all. 😊 The fourth star is for the great customer service and the exceptional correspondence from the colourist's who do a phenomenal job of personalizing hair colour through photos and customer description.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer C.
enero 18, 2022
Bon produit
PUBLICADO POR:
Jennifer C.
enero 18, 2022
Article et couleur correspondant tout à fait à ma demande
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Terri! Thanks so much for your feedback! We are so very happy to hear that our color specialist was able to help you achieve your desired shade! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Elke S.
enero 12, 2022
Sehr tolles Produkt
PUBLICADO POR:
Elke S.
enero 12, 2022
Leider ist die Farbe zu dunkel.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marysol - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alyssa R.
diciembre 30, 2021
Nice colour but root and ends very different
PUBLICADO POR:
Alyssa R.
diciembre 30, 2021
The colour is just like I asked for ends, but the head/roots is a much different colour. Maybe I didn't do it correctly. However I still really like it
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PUBLICADO POR:
Hailey A.
diciembre 27, 2021
forgot instructions
PUBLICADO POR:
Hailey A.
diciembre 27, 2021
my box didn't come with my instructions. so thankfully i could view them on my account but next time id prefer to have them with my order. other than that this is perfect!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Hailey - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! However, we're sorry to hear your instructions were missing from your kit, but glad you were able to locate your instructions from your eSalon account. We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Eneida V.
diciembre 26, 2021
White Roots in Orange County.
PUBLICADO POR:
Eneida V.
diciembre 26, 2021
So my orders never arrived before Christmas and still haven’t. I was so disappointed I had to see people with my white/ gray roots showing and my hair color dull. . What can I tell you I’m a little vain.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Eneida - Thank you for reaching out! We're sorry to hear your order hasn't arrived. Please keep your eye out for an email from us, so we can make this right!
PUBLICADO POR:
Rosemarie C.
diciembre 26, 2021
Like my hair
PUBLICADO POR:
Rosemarie C.
diciembre 26, 2021
It doesn’t dry my hair
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Rosemarie, We're thrilled to hear that you're enjoying your custom Dark Brown (Pearl Golden). We look forward to our next opportunity to delight you!
PUBLICADO POR:
Bridget B.
diciembre 24, 2021
I thought it was just my hair!
PUBLICADO POR:
Bridget B.
diciembre 24, 2021
But reading reviews, it exactly coincides with a reported change in the formula! My color used to last so long and now I have been leaving it in longer and still having gray roots. Please change it back!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bridget - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ava S.
diciembre 22, 2021
Beautiful
PUBLICADO POR:
Ava S.
diciembre 22, 2021
It's great color at first. Hair is healthy and looking. It does seem to fade quickly. But reds usually do.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ava - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee! Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
patricia B.
diciembre 22, 2021
Did not Ordered
PUBLICADO POR:
patricia B.
diciembre 22, 2021
I have canceled orders for a while and you keep taking my money out and send the product any way you need to stop this order and put my money back into my account thank you P Brown from Ocala fl
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gina R.
diciembre 22, 2021
Great color, easy process
PUBLICADO POR:
Gina R.
diciembre 22, 2021
My mom turned me on to this product. Store bought products don’t come close to the quality of E Salon. Easy directions to follow and looks like you just came out of the salon.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Diane - We're so happy to hear that you're enjoying your custom color! Everything our clients’ say is truly valued and we hope to craft your color again in the future.
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