Although the cost is a bit more that I would spend but I do think it’s worth it because the after effects of how my hair feels is really soft and not dried out. I have locs so it’s not so easy for my hair to have that nice softness immediately. With other dyes I have used my hair always feels dry and rough for weeks. So I will be continuing my subscription.
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PUBLICADO POR:
Samantha J.
diciembre 28, 2022
Love the color but 15 volume didn’t color grays
PUBLICADO POR:
Samantha J.
diciembre 28, 2022
I am trying to contact someone here to ask if I can use a 20 volume instead of the 15 volume? The last color I was given had 20 volume and not sure why but the 2nd color that I adjusted was 15 volume. Love the color but I need my grays to be colored.
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PUBLICADO POR:
Laura B.
diciembre 23, 2022
Really messy but the colour match is worth it
PUBLICADO POR:
Laura B.
diciembre 23, 2022
I’ve been dying my hair myself on and off 20 years. The packaging is great but there was more to it then I was expecting. I’m not a neat person and there was a lot of product and it was everywhere in the bathroom. Way more than when I buy a normal high street colour.
Wanting to have red tones I panicked that it would be a fake red. But I have to say I am so surprised at how perfect the colour is as to what I wanted ( which wasn’t easy
To get without looking a bit fake and it doesn’t) it was worth all the mess and now I know for next time to plan the treatment a bit better. I would 100% buy this product again.
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PUBLICADO POR:
Olga G.
diciembre 16, 2022
Left my hair feeling and looking great!
PUBLICADO POR:
Olga G.
diciembre 16, 2022
I am a return customer. stopped my autoship 2 yrs ago and am realizing that i should have kept it going as it blended so well with my hair and the detailed instructions are great--im keeping my autoship this time-!
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PUBLICADO POR:
Cathy S.
diciembre 16, 2022
Nice color
PUBLICADO POR:
Cathy S.
diciembre 16, 2022
I like the color but I'm terrible at doing my own hair! I find it extremely difficult!
Those videos where the women color their hair without even gloves! Wow!
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PUBLICADO POR:
Priam S.
diciembre 13, 2022
Hair colour
PUBLICADO POR:
Priam S.
diciembre 13, 2022
When I first applied the perm colour it looked very dark and I did not leave it on for the prescribed 35 minutes. I did not achieve the result I wanted but that was due to my fears that the colour was too dark for my greys but it was not a disaster. Perhaps I should try the semi permanent colour to be confident of the colour first.
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PUBLICADO POR:
Susan P.
diciembre 5, 2022
Permanent color
PUBLICADO POR:
Susan P.
diciembre 5, 2022
I love the texture of my hair after I color it, the shampoo and conditioner are really good. I like the color as it’s a little lighter than what I used to use before trying e salon . I have to order every couple of weeks because it takes way too long for me to receive the color when I’m due again. I will keep trying the next couple of times to see if there’s a better coverage. I even leave it on longer but I find some spots are just a little bit lighter. Overall I’m happy with the color
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PUBLICADO POR:
sheila G.
diciembre 4, 2022
Color
PUBLICADO POR:
sheila G.
diciembre 4, 2022
The color would've been great had I not ordered one with more red than brown as my natural hair is between a medium and dark brown, but once I'm in the sun or even bright office lighting, then the red is plain to see. This was a little too much red for me, but again that's my fault, not the colorist.
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PUBLICADO POR:
Susanne B.
noviembre 25, 2022
Klasse Farbe
PUBLICADO POR:
Susanne B.
noviembre 25, 2022
Die Farbe ist toll, so wie ich sie haben will. Die Anwendung ist einfach. Aber, was um alle sin der Welt, ist mit dem Shampoo und dem Conditioner passiert. Da wurde vor einiger Zeit der Duft geändert und der gefällt mit überhaupt nicht. Ich finde es stinkt, ich wende es widerwillig an. Diese beiden Produkte verdienen in meinen Augen gerade mal einen Stern.
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PUBLICADO POR:
Anne-Lise P.
noviembre 24, 2022
Pas sûre de la couleur
PUBLICADO POR:
Anne-Lise P.
noviembre 24, 2022
Rapidité d'expédition, beau packaging, instructions hyper claires, bonne quantité de produit et bonne odeur!
Mais j'avoue que la couleur n'est pas aussi vibrante que je l'avais imaginé et elle tire sur le rose plus que sur l'orange... J'ai un peu peur du ton après qques shampoings...
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PUBLICADO POR:
Jodi R.
noviembre 20, 2022
Unbelievable
PUBLICADO POR:
Jodi R.
noviembre 20, 2022
I am shocked. Prior to COVID I was spending embarrassing amounts every six weeks on upkeep with for my long blonde hair. When the pandemic hit I was forced to do it myself and while it was ok for a few weeks the color didn’t keep and it just looked dull.
That said, I realized I could color my hair myself and save hundreds of dollars a year. I saw esalon in allure and read all the amazing reviews and sent in my photo and decided to go for it.
I received light blonde, the instructions are super easy - you tape them up to your mirror with the sticker provided for easy reference.
You get two pairs of high quality non-latex gloves and a decent quality brush. I poured the color into a bowl (not provided) and brushed it on. I have thick hair that’s below my shoulders and had product left over after a root application.
I left it on 30 min and rinsed as directed. When dried the color was perfect. Not brassy or too yellow - a perfect golden blonde that matched the lengths of my hair exactly.
With the amount I was spending on boxed color it worked out to costing less (I require two boxes of the drugstore stuff) and the results are on par with the salon. I also bought a weekly treatment (the name escapes me but it’s a pink bottle) which is fabulous.
I recommend this 100%. I am a covert for life. Thank you so much.
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PUBLICADO POR:
Tina E.
noviembre 13, 2022
Very nice colour
PUBLICADO POR:
Tina E.
noviembre 13, 2022
The colour was a bit darker than I wanted but it did change in a a few days to a bit lighter , it has held its colour and felt a much better dye than a shop bought one ,
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PUBLICADO POR:
Jean A.
noviembre 7, 2022
Very good way to colour hair
PUBLICADO POR:
Jean A.
noviembre 7, 2022
I liked everything about this set .. Everything in it to colour hair properly..My only thing wrong for me is the colour wasn't light enough.. I get a lighter colour with a box set from a pharmacy
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PUBLICADO POR:
Joan S.
noviembre 6, 2022
The color set has worked well but your light set was a disaster
PUBLICADO POR:
Joan S.
noviembre 6, 2022
please recommend a product that will repair my hair ruined by the light set. I currently have lost confidence in your other products and also in your service since you have not refunded me for the devastating impacts of the light set.
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PUBLICADO POR:
Gerlinde W.
octubre 31, 2022
Haarfarbe
PUBLICADO POR:
Gerlinde W.
octubre 31, 2022
War erst erschrocken weil die Haare nach dem färben fast schwarz waren doch dann als ich sie gewaschen und getrocknet habe waren die Haare schön braun.
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PUBLICADO POR:
Jill M.
octubre 29, 2022
Not so pleased
PUBLICADO POR:
Jill M.
octubre 29, 2022
I have been disappointed lately on my color. First after 8 days I have notice gray coming through, that's way to early. Second there just isn't any shine after the second wash. I know my order is coming up in Dec. but not sure if I will continue.
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PUBLICADO POR:
KAREN A.
octubre 23, 2022
Easy to use - detailed instructions - great color results.
PUBLICADO POR:
KAREN A.
octubre 23, 2022
Love the products. My only complaint is that it doesn’t last long - color fades.
I’ve been using it for 7-years but sadly, it no longer covers my grays.
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PUBLICADO POR:
Megan G.
octubre 17, 2022
It's just not dark enough!
PUBLICADO POR:
Megan G.
octubre 17, 2022
I was hoping the modification i recently requested to remove any red/copper tones to the Dark Brown base color I've been using would be darker, but it comes out as medium brown & still seems to have a bit of a red tint.
It may be the lighting, idk But it's still not as dark as I'd like it to be.
I an looking for a chocolate brown...which I thought was pretty dark. Any tips here?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Andrea W.
octubre 14, 2022
Still waiting for my colour to arrive!
PUBLICADO POR:
Andrea W.
octubre 14, 2022
Placed an order on the 29th of September and today its 14th October still haven't received it and I've sent two messages to esalon and still haven't heard back from them
I've been a customer over a year now I order every 3 weeks as I'm based in Ireland seems to he taking longer every time it's getting annoying now waiting .
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PUBLICADO POR:
Maggie B.
octubre 14, 2022
Just RIght
PUBLICADO POR:
Maggie B.
octubre 14, 2022
after trying two different colors; one was too light and red, one was too dark and black, this hit the jackpot. I love it. May add highlights in the future but right now I just want to do this.
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PUBLICADO POR:
Julie M.
octubre 13, 2022
Couleur superbe mais peu couvrante
PUBLICADO POR:
Julie M.
octubre 13, 2022
La couleur est magnifique mais ne couvre malheureusement pas les cheveux blancs ni l'intégralité des racines, malgré le respect du temps de pose... quel dommage ! Le shampoing et le soin sont tops, cheveux soyeux et parfum agréable
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Susan G.
octubre 5, 2022
Color r
PUBLICADO POR:
Susan G.
octubre 5, 2022
Still doesn’t cover my discusting while hair … but love the product
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Susan - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
PUBLICADO POR:
Olga
octubre 1, 2022
Love the color
PUBLICADO POR:
Olga
octubre 1, 2022
I love the color but the color did get all my grays
Also I really loved the way my hair color was even from top to ends
I’ve tried this color before through other products and my roots always came out lighter
Will order again
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Olga - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia C.
septiembre 30, 2022
Great color, but…
PUBLICADO POR:
Cynthia C.
septiembre 30, 2022
My roots and fine hairs around my face are still not being covered well, even with the new directions. Also, the color washes out way too quickly. The color is great, but…
Do you have any suggestions for maintaining color for more than a week or two?
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cynthia - We’re sorry to hear that your hair color is not covering greys and your hair color is fading faster than expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary H.
septiembre 29, 2022
I love the color
PUBLICADO POR:
Mary H.
septiembre 29, 2022
I love the color
But it still is not adhering to the grays in my hair!
Please help
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Starla K.
septiembre 29, 2022
Color
PUBLICADO POR:
Starla K.
septiembre 29, 2022
I enjoy the color just need a lighter Blonde
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Starla - Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
JoAnne A.
septiembre 28, 2022
JoAnne 8302022
PUBLICADO POR:
JoAnne A.
septiembre 28, 2022
Product is always very organized good directions left my hair a bit drier than excepted
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
JoAnne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Manuela S.
septiembre 27, 2022
Sehr gute Farbe
PUBLICADO POR:
Manuela S.
septiembre 27, 2022
Alles prima
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PUBLICADO POR:
Kristina P.
septiembre 24, 2022
I HATE sitting at the salon for 2 hours
PUBLICADO POR:
Kristina P.
septiembre 24, 2022
Found out about this company because of the pandemic & love the company, their Products s & customer service… my only complaint, it seems like I need more color for my roots but not enough to buy two kits. They really should make an option to buy a larger size, when I asked they told me to buy two. That’s wasteful,
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Holly L.
septiembre 24, 2022
Darker than I expected it to be but still a great experience.
PUBLICADO POR:
Holly L.
septiembre 24, 2022
I was disappointed that the colour came out so dark...I wonder was it because brown was added to the mix....I did use the copper Tint that I also purchased and I loved the colour it gave me...
I will message my colourist and discuss making up another colour as I believe in this process and do love how soft it left my hair. I believe I just didn't explain my colour needs very clearly from the beginning perhaps.
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PUBLICADO POR:
PATRICIA DL
septiembre 22, 2022
I liked it
PUBLICADO POR:
PATRICIA DL
septiembre 22, 2022
I have been trying to have a color that sticks to my hair for years now, all of the products I have used from the stores color my grays real bright and the rest of the hair stays dark making it a huge contrast that I have to color it back to dark. I used to wear my hair warm red and I loved it then! but then I had it dyed brown once and could never regain my usual red hair. I intent to go lighter than this, but I was afraid I would have the same situation I´ve always have, to my surprise redish color came back (I wish I had chose lighter red) it is a dark auburn, but there is something to start I guess! I really liked it. The only thing I saw is that you send very small amount of the conditioner, and the ends are very dry, it really needs a bit more. I wonder if I can go lighter next time and if will work. I will let you know.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We’re sorry that you weren't completely satisfied with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rebecca A.
septiembre 19, 2022
Happy customer
PUBLICADO POR:
Rebecca A.
septiembre 19, 2022
I just moved so I wasn’t able to use my hair color for 3 months but it was still good and the color came out fine except for the spots on my bangs that I missed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca - We’re pleased to hear that you’re enjoying your personalized color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen S.
septiembre 19, 2022
I loved my color.
PUBLICADO POR:
Kathleen S.
septiembre 19, 2022
I loved the color but it did not cover the gray at the roots completely. I even left it on and extra 5 min. It had been only 6 weeks since my last color so the gray wasn't that bad. Any suggestions on what I could have done differently?
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Indira M.
septiembre 16, 2022
Great color
PUBLICADO POR:
Indira M.
septiembre 16, 2022
Just what I wanted for a color! Only issue is it fades fairly quickly
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Indira - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Dorothy M.
septiembre 15, 2022
Beautiful
PUBLICADO POR:
Dorothy M.
septiembre 15, 2022
Really lovely ash brown with not so much red. I had it adjusted slightly and I love it. The color is rich and shiny.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dorothy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Paisley M.
septiembre 6, 2022
LOVE this company
PUBLICADO POR:
Paisley M.
septiembre 6, 2022
The first two times my hair didn’t turn out quite right. Both times my colorist adjusted my color and sent me a new set FREE. Well the third time is a charm I supposed because it’s perfect this time
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paisley - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Cheryl W.
agosto 31, 2022
Think a little more violet would make it better.
PUBLICADO POR:
Cheryl W.
agosto 31, 2022
I am loving this new hair color but think going closer to the blue range might help.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elle
agosto 30, 2022
Game changer!
PUBLICADO POR:
Elle
agosto 30, 2022
This hair dye is the best I have ever come across - even compared to salons. I dye my hair a shade of bright copper that's always been difficult to achieve. After many disappointing experiences at the hairdressers - where the colour was expensive, patchy, took hours and often came out a really unflattering pillarbox red - I moved on to off-the-shelf box dye. After just two rounds, my hair was in awful condition. That's when I found eSalon, and I'm so glad I did. After a couple of tweaks to get the shade just right, I have found my dream colour. It's really easy and satisfying to apply, the colour lasts for ages, and I get so many compliments. Best of all, it leaves my hair in really good condition. I'm over the moon that I found this dye - thank you so much! And the customer service has been consistently excellent. You have found a customer for life in me!
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PUBLICADO POR:
Nicola M.
agosto 26, 2022
Great hair colour kit
PUBLICADO POR:
Nicola M.
agosto 26, 2022
Although not the exact tone I was hoping for the overall coverage and ease of instruction was great. Will definitely continue with my orders and make adjustments to the tone for the next one
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PUBLICADO POR:
Sylvie L.
agosto 23, 2022
Satisfaisant
PUBLICADO POR:
Sylvie L.
agosto 23, 2022
J'ai bien reçu ma commande dans le délai. Je suis satisfaite de ma coloration à la demande. Seul bémol, bien que j'ai suivi les conseils, les cheveux du devant commence à blanchir à peine une semaine de coloration. Mais dans l'ensemble, très satisfaite.
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PUBLICADO POR:
Jane C.
agosto 22, 2022
Wrong Picture
PUBLICADO POR:
Jane C.
agosto 22, 2022
I sent you the before and after but i think I sent the wrong before so sending them again. Not sure how to attach them but will try another way.
Thank you.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jane - Thanks for reaching out. Upon reviewing your account, it looks like you were able to get some photos uploaded. Feel free to reach out if you need further assistance. Thanks for choosing eSalon.
PUBLICADO POR:
Melissa B.
agosto 18, 2022
Darkest brown hair color
PUBLICADO POR:
Melissa B.
agosto 18, 2022
I liked everything about the color except it was a little too dark - it looked black when it was all done - I'd opt for a lighter shade of brown so there's no confusion to the actual color..... Thanks.
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PUBLICADO POR:
Tanya V.
agosto 18, 2022
Beautiful color
PUBLICADO POR:
Tanya V.
agosto 18, 2022
At first it was a tad bit dark but then after the 2nd day, it lightened up. Then also I got the golden highlights along with my brown hair color AND it’s just beautiful and sexy looking.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Tanya - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Susan R.
agosto 9, 2022
Love my custom color!
PUBLICADO POR:
Susan R.
agosto 9, 2022
I get a beautiful color that leaves my hair soft and shiny, only wished the color lasted longer, seems to fade quickly but I purchased the tint rinse in hopes it will help
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
emilie R.
agosto 8, 2022
belle couleur
PUBLICADO POR:
emilie R.
agosto 8, 2022
belle couleur les cheveux sentent bons mais se ternissent vite et les cheveux blancs sont couverts qu un quinzaine de jours
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PUBLICADO POR:
Jessica B.
agosto 7, 2022
Close but no cigar...
PUBLICADO POR:
Jessica B.
agosto 7, 2022
I'm still waiting for a response from my personal stylist from my recent color change request. I still can't see my next color purchase coming up in 5 days that I will be charged for... As far as my last color on July 5th, I asked for the red additive to be taken out and was told you guys didn't offer that. How is it fully costumizable color if I can't get a color taken out? I don't think what I am asking for is unacceptable or unachievable. I would like brilliant medium COPPER hair. My hair is very red with touches of copper. I have shown you guys pictures, asked for suggestions to get it close to the copper I am looking for... and have been pretty much told it can't happen. I have 15 years in this business, if my hair is red it needs GOLD to make it copper because red plus yellow equals orange. So copper or double copper with a splash of medium brown and NO RED additive would work. Heck... if you just take out the red from my color and add a GOLD additive to my color that might work. And as far as application, look guys... if I have previously blonde hair, my ends fade... sending me an ends refresher that's copper and red will give me two very different hair colors from root to tip. So what I did is applied my root color to my roots first...waited 15 minutes and then pulled through the ends. I then used your technique in the shower as suggested. Rinsed and shampooed my hair. Then I dried and applied the "ends refresher" as a balayage on my hair. This gave me my current results which I'm not mad about...it's just not copper enough. It's red and red fades to pink... which isn't what I want at all. So please...someone...give me copper hair. Thank you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret N.
agosto 4, 2022
Love the color
PUBLICADO POR:
Margaret N.
agosto 4, 2022
I always liked the color but it wasn't as easy to apply as I had hoped-for. That being said. I still used it. Now I have let my hair return to its natural color. It was different from what I expected but I like it. If I decide to color again I will lat you know!
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PUBLICADO POR:
Rebekah H.
julio 26, 2022
Nice but I still ended up with color patches
PUBLICADO POR:
Rebekah H.
julio 26, 2022
I followed the instructions and somehow I still ended up with color hair patches. It’s also a little redder than expected. I was aiming for golden copper. I would say this is nice if you know how to color your hair at home from the get go.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rebekah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terri D.
julio 26, 2022
Great color
PUBLICADO POR:
Terri D.
julio 26, 2022
Perfect color! Love it! But to pricey for my budget at the moment …
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Terri - We're so happy to hear that you enjoyed your customized eSalon color. We just wanted to remind you that you save 20% when enrolled in our Color Plan and we offer several options to unlock free shipping. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
joann F.
julio 23, 2022
Bamboozled
PUBLICADO POR:
joann F.
julio 23, 2022
Love your product,but thought I would get two treatments in every order. I tried the 10.00 offer and was hooked by the luxurious hair color I was able to achieve. I told my friends. I just received my second order,only one treatment for 36.00. Not what I thought I signed up for. I'm going to have to make a decision. I feel bamboozled.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Joann - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen T.
julio 23, 2022
Love the color it's really pretty .
PUBLICADO POR:
Kathleen T.
julio 23, 2022
It is a little darker then I usually get for my hair but it IDs a beautiful color.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Yvette W
julio 22, 2022
Hair color change
PUBLICADO POR:
Yvette W
julio 22, 2022
Please send the new color I requested with the 11/15/17 order date. I will call on Monday.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Yvette - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Viviane M.
julio 22, 2022
Couleur
PUBLICADO POR:
Viviane M.
julio 22, 2022
Très satisfaite mais moins cuivré et plus de blond clair dans la prochaine commande, merci
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
PJ - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Avril W.
julio 20, 2022
YOU WONT FIND THIS COLOUR ON THE HIGH STREETE H
PUBLICADO POR:
Avril W.
julio 20, 2022
Because is is as advertised, custom mixed ....... Chat with your colourist after trying out your colour.
Too dark - lighten it please.
Too light - darken it please.
Would like a little more (or less) red, auburn, brown, golden infact he or she will take the time to chat and discuss other options.
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PUBLICADO POR:
Karen H.
julio 16, 2022
Based on past purchases...love
PUBLICADO POR:
Karen H.
julio 16, 2022
Still waiting to receive. Tracking continues to back up delivery...while my parcel travels around the state. Meanwhile my gray roots are very obvious and I have an event tonite. I emailed esalon and have heard nothing. Please do not use USPS in future. Almost 2 weeks in transit ?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
susan L.
julio 15, 2022
My colorists
PUBLICADO POR:
susan L.
julio 15, 2022
I don’t like the color, it’s too dark. I need it a little lighter brown. Please help
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vilma M.
julio 15, 2022
Change of color
PUBLICADO POR:
Vilma M.
julio 15, 2022
I would like to get lighter color, also in the tint rinse.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Vilma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria V.
julio 14, 2022
Gray coverage
PUBLICADO POR:
Maria V.
julio 14, 2022
Better at covering grays but not 100%
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Liz S.
julio 13, 2022
Great kit
PUBLICADO POR:
Liz S.
julio 13, 2022
I have went back to my old hair color for my roots (local shops) and the color just does not color my gray. This one does the job. If there is an issue, just message the colorists here and they take care to adjust your formula. Magic.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Liz - Thank you so much for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
elaine T.
julio 12, 2022
Not the same
PUBLICADO POR:
elaine T.
julio 12, 2022
Having used esalon for the last 7 years and been very pleased with the results
...it seems the formula may have changed. Reading other reviews with the same problem, I realised that it could explain why my hair, after colouring, has gone very dark...not what I expected as is the same colour Ive had for ages.
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PUBLICADO POR:
Terra C.
julio 10, 2022
Help!
PUBLICADO POR:
Terra C.
julio 10, 2022
I love the color but only 1 issue i had and I hope you can assist. When I washed it bleed ouy a lot of the color out plus I have blonde bangs and wash with super cold water but still made my blonde pinkish. Any advise? It also did the same to my gf hair that had blonde tips/ends.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gladys S.
julio 9, 2022
Not happy lately
PUBLICADO POR:
Gladys S.
julio 9, 2022
I’ve been with eSalon for 3 years and it was great until this past 2 colors my hair turn out orange and it doesn’t cover my gray as much
Hopefully it will change with the update they did in my color if it doesn’t help I will have to shop somewhere else
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Gladys - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kandis R.
julio 5, 2022
What will it take, me quitting?
PUBLICADO POR:
Kandis R.
julio 5, 2022
I’ve been with you since 2015, and have recently asked to have less brown in my color, and add more purple pearl or Mahogany. Neither times has my color come to me correctly, so I write another note to my colorist in hopes they will get it right on the next shipment. This has been going on for 6 months and I’m ready to quit. All I would like is a mahogany coloring that will cover my gray. If the color I am selecting won’t work with grey then let me know. If the color I want isn’t available in your company, then let me know. If my hair will turn red when I go to use the mahogany,,,,let me know. I just want some sort of communication telling me you can or can’t do this color, that’s all. I look forward to your reply!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kandis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina M.
julio 5, 2022
Color
PUBLICADO POR:
Tina M.
julio 5, 2022
It was a little bit on the blonde side. Needed more copper
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tina - We’re sorry to hear that your color was not what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to have more copper. We look forward to crafting your custom color!
PUBLICADO POR:
Madlen K.
julio 5, 2022
Super Qualität, unübertrefflich
PUBLICADO POR:
Madlen K.
julio 5, 2022
Erste Klasse. Wow
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PUBLICADO POR:
Helen H.
julio 3, 2022
Lovely color but
PUBLICADO POR:
Helen H.
julio 3, 2022
Color is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andi E.
julio 2, 2022
Color is a too dark, but I do like the product.
PUBLICADO POR:
Andi E.
julio 2, 2022
How can I adjust my color? I would like more copper and less brown. This first time it was a little dark. I do like the product, and the way my hair feels after coloring. Any way to cut back on the packaging to be more eco friendly?
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Andi - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Angela B.
julio 1, 2022
New color!
PUBLICADO POR:
Angela B.
julio 1, 2022
This is my first time using esalon and I love the color. It's exactly what I wanted! The only thing is it seems to wash out a little bit every time I wash my hair. Not sure why. Love the color though. Just wish it lasted longer.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Angela - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Jenny P.
junio 30, 2022
Better coverage
PUBLICADO POR:
Jenny P.
junio 30, 2022
However, my greys/whites are tough. They will slightly color then after a few washes they are back to their own color. I would like to have more of a cinnamon tint/color.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley
junio 30, 2022
Just a bit off...
PUBLICADO POR:
Ashley
junio 30, 2022
They did great by what they are able to do according to the business but it wasn't quite what I was expecting...they have EXCELLENT customer service skills and was blown away by that...would've gotten 10 stars if that could be possible and if they were able to achieve my ultimate goal with my hair color I want. They did great otherwise.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina R.
junio 30, 2022
Schöne Farbe, etwas zu wenig Deckkraft
PUBLICADO POR:
Tina R.
junio 30, 2022
Mir hat der Farbton sehr zugesagt. Da ich mich für eine Intensivtönung entschieden habe, war die Deckkraft bei wenig grauen Haaren nicht optimal.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Gisele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Diane M.
junio 22, 2022
Just okay
PUBLICADO POR:
Diane M.
junio 22, 2022
Since my hair recently has a lot of grey in it, do not like the color combination
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Diane - We greatly appreciate your feedback! Upon reviewing your profile, we see that you're currently working with one of our Client Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlene P.
junio 22, 2022
Too dark
PUBLICADO POR:
Darlene P.
junio 22, 2022
There’s got to be an in between. I used light brown and it came out almost like a strawberry dark blonde. I used the medium brown and it came out dark brown.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Darlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Summer M.
junio 20, 2022
Nice natural brown
PUBLICADO POR:
Summer M.
junio 20, 2022
This was the first time I did the permanent color, and was really nervous. The ends seem a bit lighter still, but overall, I really like the shade and how natural it looks.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Summer- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Lona L.
junio 17, 2022
Easy to use
PUBLICADO POR:
Lona L.
junio 17, 2022
I loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
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