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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Terri - We’re sorry to hear that your color came out darker than you expected. We have reached out to you with Allergy Test information, as well as some tips for optimal color application results.
PUBLICADO POR:
priscilla S.
agosto 8, 2017
Did not cover all greys
PUBLICADO POR:
priscilla S.
agosto 8, 2017
The greys that were covered were very light.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Priscilla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Claudia V.
agosto 7, 2017
Gray's not well cover
PUBLICADO POR:
Claudia V.
agosto 7, 2017
Didn't covered my grays very well, the color was good I the part of hair that has no grays . thanks
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Claudia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Debbe L.
agosto 5, 2017
change color
PUBLICADO POR:
Debbe L.
agosto 5, 2017
I would like to go back to the original color selection please
thank you, Debbe
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Debbe - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Erin R.
agosto 3, 2017
Auburn hair when wanted ash blonde
PUBLICADO POR:
Erin R.
agosto 3, 2017
Hair was ombré with blonde on the bottom and my natural color on top more than halfway. Natural color is a light brown. Requested medium ash blonde and did everything I was supposed to do and got auburn hair. Booooo
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Debbie S.
julio 31, 2017
Like the color but dries my hair out quite a bit
PUBLICADO POR:
Debbie S.
julio 31, 2017
I think it dries my hair out as much as other hair dyes. I think My hair falls out just as much. Don't really think it's that much different. I just like the color better than regular hair dyes.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Debbie - We’re sorry that you were unsatisfied with the way our color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Stella J.
julio 26, 2017
Hair is shedding to much right noww Hold off on sending color right now.I'm doin
PUBLICADO POR:
Stella J.
julio 26, 2017
Please hold off on sending the color right now..hair is shedding alot..too much..so i am doing a lot of conditioning on my hair right now so i don't want to put anymore color right now.thank you
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Stella - We understand that you are currently giving your hair a rest and conditioning your hair. We have adjusted your next order date per your request.
PUBLICADO POR:
Margit R.
julio 24, 2017
Not even close
PUBLICADO POR:
Margit R.
julio 24, 2017
I first started with a dark red as a new customer and I loved it but thought it was to dark for my complexion. I prefer bright vibrant reds so I requested that it be lightened to a bright copper red which is the color I have had in the past. I
even sent a picture of the store bought brand I used to use. I followed the new application instructions exactly. So here's what I got. The roots are a mousey brown and the rest brown with a touch of reddish blonde in the front. No copper or red anywhere to be seen! I've always colored my hair either copper or vibant red like light auburn with warm undertones. I've been coloring my hair diy and professionally for 35 years when doing a complete color change was told to do the roots only!
Store bought colors always turned out beautifully but did not come close to the grey coverage and quality of esalon brand. I understand that going lighter can be tricky and if the color I selected wasn't going to work, it would of been nice if the experts let me know and work with me to achieve the vibrant red I have had previously.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Margit - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Melissa K.
julio 21, 2017
Cancel ,your membership
PUBLICADO POR:
Melissa K.
julio 21, 2017
It has not colored my grey and stripes my hair .I've lost my bounce and texture is like dry straw
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sandra F.
julio 21, 2017
Unresponsive customer service
PUBLICADO POR:
Sandra F.
julio 21, 2017
Love the idea of custom color, in fact this is my second purchase from this company. The first time everything went fine, but the color wasn't quite what I wanted. No biggie. I expected to need to have to ask them to tweak the formula to get just the right custom color I pictured in my head. My color consultant emailed back n forth with me. They formulated a new color. Applied easily, initial color was pretty, but the within days it turned a purple-red. I had only washed it twice and followed all directions exactly during application. After emailing my consultant I was told that it turned purple-red because my hair is brown with copper tones and I requested a brown dye with copper tones. They suggested I color it ash brown to avoid turning purple-red. When I sent a msg back asking more questions and stating I really didn't want ash brown hair, they never answered back. It's literally been weeks since they just stopped responding to me. Really disappointed. Great concept but maybe they launched too soon before they were really ready.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sandra- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and send you a complimentary reformulation. We see that we have also reached out to you regarding your color questions. We look forward to hearing your feedback once you try your custom blended hair color.
PUBLICADO POR:
Monica B.
julio 17, 2017
Not what I expected
PUBLICADO POR:
Monica B.
julio 17, 2017
They advertise this product as a full coverage, long lasting hair color.Better than the average color. For the price I can do much better with coverage going to the local beauty supply. Plus is they do get pretty close to your natural color. They're not here to make your hair wild wicked colors though.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Monica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Julie L.
julio 13, 2017
Not at all what I asked for
PUBLICADO POR:
Julie L.
julio 13, 2017
I adjusted my color and asked for the reddest of reds. My hair is mouse brown. I have had good luck with previous colors but it's always just a hair off (no pun intended). The more I have tried to adjust, the less my desired color is. At this point I would go nearly black just to make it simple, but that's not even an option. I may try some of the other services elsewhere because it's been a constant struggle to get it right. Beyond that, the products are good. They last longer than other boxed colors and my hair always feels great after use. If we could get the color right, I would continue using it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Norma B.
julio 13, 2017
Roots
PUBLICADO POR:
Norma B.
julio 13, 2017
my roots was gray in just week , I thought it would last longer and the rest of the hair was perfect 👌 I loved it, I just want my roots to be taken cared off😊
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Norma - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kimberly W.
julio 5, 2017
Not a bad product
PUBLICADO POR:
Kimberly W.
julio 5, 2017
Esalon, is not a bad product, and it takes out the time to go to the store. Where it falls short is that the coverage for me holds up to about the same time as any of the clairol, and ion colors I used in the past. So you pay for the convenience of delivery.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kimberly- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
rita B.
julio 1, 2017
Color
PUBLICADO POR:
rita B.
julio 1, 2017
I ordered dark blonde with copper and gold. I colored my hair and got dark brown with lots of red. I like the color but this color is what I always have used. Wanted something different.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie S.
junio 30, 2017
Still have gray
PUBLICADO POR:
Valerie S.
junio 30, 2017
Still have grays at temples. She coated it pretty good there, but still have them
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Valerie - We're sorry to hear you still have grays at your temples. We are adjusting your color for longer lasting gray coverage. We recommend starting with problem area s like temples first to help increase the amount of color your hair absorbs. We look forward to formulating your new blend!
PUBLICADO POR:
G R.
junio 30, 2017
Dull looking color
PUBLICADO POR:
G R.
junio 30, 2017
I disliked the way my hair looked after three shampoos, I disliked also the way it made my hair feel and look, dull and faded
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
G R. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Stacy K
junio 29, 2017
Disappointed
PUBLICADO POR:
Stacy K
junio 29, 2017
The 1st two orders were great! The color was good, shipping was on time. The instructions were clear except what to do with the additional product.
Then I received my 3rd order, did exactly as the 1st two times, but when I went to rinse it out it turned into a very thick waxy feeling substance. I washed and scrubbed twice with no luck getting the goo out of my hair. I was stressed and was on the verge of being late for work. I call Customer Care and explain the situation, she said that doesn't happen often, but it does happen. She instructed me to go buy some clarifying shampoo. When I asked why this happened, she said possibly adding too much or not enough water to hair to work it into a lather before rinsing out completely. I ended up shampooing 6 times before getting the gunk out of my hair!
I ultimately decided to give it one more try. This time was nearly identical to the last. So, I cancelled my subscription, I do not want to spend that much time shampooing.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stacy- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mariana R.
junio 20, 2017
Color application
PUBLICADO POR:
Mariana R.
junio 20, 2017
Very runny would have preferred gel type. You get the Gloss free only with your first order. I can not imagine not using it, because it is not very shiny. So that would make my next order too expensive for my budget.
I was so excited... Just like any other hair color in a box that I have used.
That's my immediate rating, it hasn't even been a week so I'll be able to rate the rest of the products that I bought and the update on how the color is doing later on.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Mariana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Rita Z.
junio 16, 2017
to dark color
PUBLICADO POR:
Rita Z.
junio 16, 2017
it turns my color way to dark
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Rita- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Shravanthi M.
mayo 15, 2017
color
PUBLICADO POR:
Shravanthi M.
mayo 15, 2017
its been 12 days since I colored my hair and on 2nd day my gray hair started showing I need a better color that could stay on for longer time please suggest what I need to do.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Shravanthi - We're so sorry to hear your color didn't provide adequate coverage. We see you've spoken with your licensed colorist and have worked with them to formulate a new color for longer lasting gray coverage. We hope this color is your perfect match!
PUBLICADO POR:
Nicole G.
mayo 12, 2017
Loved the color - hated the coverage
PUBLICADO POR:
Nicole G.
mayo 12, 2017
The color was spot on. 1 week after coloring, the gray started to show. Weeks later, I can see gray hair uncovered.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
tabitha B.
mayo 12, 2017
completely wrong
PUBLICADO POR:
tabitha B.
mayo 12, 2017
My custom color was supposed to be a copper red. My natural color has no issues lifting a couple of shades lighter. I knew something was wrong when the dye was dark, but i used it anyways And now my roots are dark brown.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Tabitha - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Monica M C.
mayo 11, 2017
Started out Gorgeous...
PUBLICADO POR:
Monica M C.
mayo 11, 2017
My color started out Gorgeous! It was a deep mahogany brown with a rich red cast and a shine that I was very, very pleased with. I waited 3 days after coloring to wash my hair again. That was a bad day. My red began to lessen significantly, the shine faded too. The deep brown still seemed ok. Two days later, repeat, less red, now less brown and the xtra shine was gone. It's a week out from my first color and I do have color holding, no stray greys showing or anything like that. But it certainly didn't compare to the day I colored it. A couple more days, another shampoo. More faded color and shine. I'm pretty much down to having just plain brown hair now. I do already have my second kit as it came sooner than I expected. I will probably wait about 2 weeks and try all over again. If I get a second failure then my first try with eSalon will have cost me more than my regular stylist. If it works then it will have worked out to be the same price to get my hair colored, once by my stylist, twice by myself. Either way it seems I've not come out so far ahead as I thought I was supposed to. I should add that if I'm lucky enough to get the result I did with my first try at eSalon and it stays in my hair then I would be satisfied.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Monica - We're sorry to hear your color faded too fast. To ensure longer lasting tones, we recommend using sulfate-free shampoo and conditioner specially made for color treated hair. We see you've communicated with your colorist, who has adjusted your formula. We're also sending you a complimentary Devoted to Hue Color Enhancing Mask in Red to help maintain the vibrancy of your hair. Look for our follow-up email for more information.
PUBLICADO POR:
Valerie H.
mayo 9, 2017
to dark
PUBLICADO POR:
Valerie H.
mayo 9, 2017
the colour I have been receiving is to dark and the light blonde makes my hair look ginger so I don't want to receive at more and cancel my subscription thank you
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Valerie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Sarah J.
mayo 3, 2017
Disappointing
PUBLICADO POR:
Sarah J.
mayo 3, 2017
It had washed out within a week.
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Sarah- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Jenifer S.
mayo 3, 2017
Not as expected
PUBLICADO POR:
Jenifer S.
mayo 3, 2017
Darker than anticipated and my hair was so ridiculously dry until I went to a salon and had it professionally cut and colored. No amount of professional shampoo and conditioner or coconut/olive oil made it soft.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jenifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
lilly D.
abril 20, 2017
did not work
PUBLICADO POR:
lilly D.
abril 20, 2017
I had gray,after i washed my hair.i wanted burgundy not brown,my gray is corse so i dn't need anymore.cancel it.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Lilly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tracey B.
abril 14, 2017
Not the right color again
PUBLICADO POR:
Tracey B.
abril 14, 2017
Still making my hair look red in the sun
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tracey - We’re sorry to hear that the results of your most recent formulation had a red tone in the sun. We’d love to remedy this by sending you a complimentary reformulation to neutralize the red. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
Laura C.
abril 11, 2017
Color
PUBLICADO POR:
Laura C.
abril 11, 2017
The color is what I want. Downside is my hair is a tangled mess for weeks after I wash it. When I get it colored in the salon it is the exact opposite.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Laura - We’re sorry that your hair felt tangled after your color application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Lissette T.
abril 9, 2017
NIGHTMARE
PUBLICADO POR:
Lissette T.
abril 9, 2017
I do not even know in where to start ,but i regret ordering,My package came in the mail, I was impressed with the presentation as well as the personal touches with name and all ,was so excited to try it had my best friend apply and followed rules to the T. To remove SHOULD OF BEEN MY FIRST sign that something was not right, i had to use dish soap out of desperation to remove product out of my head and thank God for Dawn.That night i went to bed and within 24 hours I was in the Hospital with two shut eyes a head full of sores and a rash from head to shoulders my head felt like it was on fire ,I had an Allergic reaction to the hair dye ,now I am sitting at home with the next 3 days out of work and sent home from Hospital with 4 different medications , this whole process has been a nightmare I am 42 years old i have been dying my hair ever since I was 18 years old and never have i had any bad experience with Salon or at home hair dyes. I regret it with everything that i ever ordered because now my chances of breaking out every time i dye my hair now it's mostly likely to happen again as the Doctor explained. PLEASE BE AWARE THIS PRODUCT IS VERY STRONG AND CAN TRIGGER ALLERGIC REACTION ... I wish they would allow me to upload photo because if they did boy oh boy i would of posted them ..........
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Lissette- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Miranda T.
abril 7, 2017
Awful allergic reaction
PUBLICADO POR:
Miranda T.
abril 7, 2017
I bought a soft black color and I really like the color. My hair is shiny and bright, I know how can black be bright, but I am use to my color usually coming out dull. I have been coloring my hair for years and this is the first time that I actually love how it looks. The problem I have is that I had a really bad allergic reaction to the chemicals. For four days my head has been on fire. Yes I should have done the allergy test but I thought, why should I because I have been coloring my hair for years. For anyone who reads this, do the allergy test.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Miranda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Tonya G.
abril 5, 2017
Dissatisfied with gray coverage
PUBLICADO POR:
Tonya G.
abril 5, 2017
In selecting my color, I was asked what my desired result was. I stated that I had very prominent gray at my temples, and forehead. I applied exactly as my directions read. My result was basically as if I bought store color.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Tonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Gina E.
marzo 29, 2017
I'm left with red hair
PUBLICADO POR:
Gina E.
marzo 29, 2017
I tried esalon after seeing the many adds online because I had stared getting some unwanted gray hairs. Not a lot of grays, but enough that I wanted some coverage.
I wasn't looking to change my hair color, but would have been ok with one or two shades difference. My first order lifted my hair to orange from light brown. Courtney called me and sent a follow up order to try and darken my hair to brown. Instead I got copper and even after a second follow up, I'm still copper at the roots and dark brown on the length. Even using tinted love in the red neutralizer, I'm still left with red hair. I hate this color I seem to be stuck with and don't recognize myself when I look in the mirror. I wish I had never colored my hair, instead of being left with copper roots and much darker hair.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Gina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Heidi R.
marzo 10, 2017
Color not right
PUBLICADO POR:
Heidi R.
marzo 10, 2017
This was my first attempt at esalon and I did love how healthy my hair felt after coloring. I uploaded current pictures and was very detailed in what I had been currently using, as well as the results I had hoped to achieve, which was a more vibrant strawberry copper color. This first attempt left my hair a flat light/medium brown with very little vibrancy. I followed the instructions in the box and timed it exactly as stated for root application and the rest of my hair. I was able to bring some life back into my hair with the Tinted Love product, which I love. The next batch has since been adjusted, I uploaded my unhappy result pictures as well as an additional picture of the result I hope to achieve from an example on the esalon instagram. I am willing to give it another try.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Heidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jillian M.
marzo 8, 2017
I ordered the same hair color as last time and this was not it!
PUBLICADO POR:
Jillian M.
marzo 8, 2017
I'm not sure what happened here but the reason that I absolutely LOVED the first order I received from eSalon was that it had a separate dye application for the roots and the rest of my hair which made it incredibly consistent in color as well as shiny. The best dye job I've had non-professionally and better than many I received in salons. When I re-signed up for this delivery, I assumed that I would receive the same product but no, I got one bottle of dye for both roots and the rest and it did not work the way that I wanted it to. I'm hoping that for my next delivery this issue will be rectified but I don't know how to customize such an order. I thought the whole point of this was customized color so I don't understand why things were changed on me on my second order when I didn't ask for it...
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jillian- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Linda K.
febrero 23, 2017
Could not rinse out
PUBLICADO POR:
Linda K.
febrero 23, 2017
Been using several months but I'm unable to rinse the waxy mess out of my hair and scalp even after 2 washings with my own shampoo. Followed the instructions exactly every time. The color is great. What is the problem with leftover residue?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Linda - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Melissa A.
febrero 10, 2017
My custom color
PUBLICADO POR:
Melissa A.
febrero 10, 2017
I was wondering if I could adjust my custom color, I was wanting it to be a tiny bit more redder, but not much, please let me know, I want to order again as soon as possible
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Melissa- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Penny H.
febrero 9, 2017
Still more red than I want.
PUBLICADO POR:
Penny H.
febrero 9, 2017
My hair on the 3rd change is still coming out more red than I want. We have chanew the formulation each time.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Penny- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
.
febrero 3, 2017
Hate it!
PUBLICADO POR:
.
febrero 3, 2017
I have had my hair EVERY color under the sun - from the whitest white locks to the darkest of blue black tresses, so I am in NO WAY unimpressed with great color! This - was NOT great color.... It was way, way, WAAAYYY darker than I had anticipated, and I had noted when choosing the color that I wanted it lighter, warmer, with tones of red (I'm naturally a dark auburn... brown in regular lighting, but flaming red when the sun hits it just right)... What I got was a flat, drab, lifeless, dark espresso brown. Hate it. Don't want it. Not gonna use it ever again! If you don't want to invest in a professional doing your color for you, but you don't know which box to get at the Big-Box store nearest you? - I highly suggest a well-known brand like F&ri@ (I don't want to give out their names & thus advertise another product - but you SHOULD be able to figure it out, if not, you probably shouldn't use this brand anyway - you have to be able to read... haha).
Thanks, but, NO Thanks! I won't be using E-Salon color EVER again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
. - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that i better customized to your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
TERRY G.
enero 25, 2017
first time user
PUBLICADO POR:
TERRY G.
enero 25, 2017
I used your custom hair color today. I didn't think it did any better at covering up my grays then a store box did. you really need to give more conditioner/w kits. I do not want any more sent to me..... thank you/ TERRY GILBERT
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Terry - We’re sorry to hear that your hair color did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide excellent gray coverage. So we have credited your account for one complimentary hair color order that you can personally retrieve any time. We hope to provide you with a color that can better suit your needs in the future.
PUBLICADO POR:
Brenna B.
enero 7, 2017
Can't decide if I picked my exact natural shade or if it didn't do anything
PUBLICADO POR:
Brenna B.
enero 7, 2017
On the positive side, my head isn't a funky color. I don't see a noticeable difference in my new color vs. what I started with, and it only did a so-so job on my grays. I have not only very thick individual hairs, I also have about 3X as much hair on my head as a normal person. Maybe I needed more product/more time to get better results. I'll probably try again.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Brenna -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Julia K.
diciembre 31, 2016
Great color but not enough coverage
PUBLICADO POR:
Julia K.
diciembre 31, 2016
This is my first time using esalon so I was nervous, especially with so many products in the box. But I read the instructions carefully and timed everything out exactly. I was exited to see the final product, which I was starting to love, except there was one huge problem, I had a bunch of random gray hairs still gray! I am in my mid 30s and was blessed with my first gray hair at 18 years old. So I dye my hair now to cover up the grays that appear in the front of my hair and part. I guess I was hoping for more gray coverage than what I received. I am super bummed. The reddish color is pretty but just not with some gray left in it.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Julia -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jacky L.
diciembre 31, 2016
Darker
PUBLICADO POR:
Jacky L.
diciembre 31, 2016
This was darker than my usual colour and the roots seem to be coming through quicker.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Jacky -
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Christy D.
noviembre 19, 2016
Hair color.
PUBLICADO POR:
Christy D.
noviembre 19, 2016
The color is darker than expected
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PUBLICADO POR:
Rachael P.
Respuesta de nuestros expertos
Christy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Linda H.
noviembre 16, 2016
Custom Hair Color
PUBLICADO POR:
Linda H.
noviembre 16, 2016
The color was perfect the first few days. I waited 48 hours to wash my hair. After I washed it, I ended up with the red/gold crown and very light blonde lengths I was trying to get rid of with the medium blonde color.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Terry S.
noviembre 10, 2016
Great experience, faded quickly
PUBLICADO POR:
Terry S.
noviembre 10, 2016
I loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Terry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Vicky B.
noviembre 3, 2016
Please stop sending me medium brown color
PUBLICADO POR:
Vicky B.
noviembre 3, 2016
Hi there thank you for trying to help.i don't like the turn out of my color.i want lighter color but it getting darker which shows the strong aura of my face.i really want to get a color I likes much?
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Vicky - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Heidi S.
septiembre 29, 2016
First time great-last time not so great
PUBLICADO POR:
Heidi S.
septiembre 29, 2016
The first time I used your product, my hair looked really good and healthy. This last purchased my hair seemed very dry afterwards I left it on for the correct amount of time so I am not sure what happened.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Heidi - We are sorry to hear your results felt dry. We would recommend that when performing the Rinse Through Your Ends step in your Personalized Instructions, massage the leftover mixture into your hair until it feels creamy before you add water and rinse. We hope this information is helpful!
PUBLICADO POR:
Vickie P.
septiembre 23, 2016
Too too light
PUBLICADO POR:
Vickie P.
septiembre 23, 2016
Needed highlights but these were headlights!
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Vickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Jennifer C.
septiembre 21, 2016
Too many grays
PUBLICADO POR:
Jennifer C.
septiembre 21, 2016
After surviving cancer, my hair changed to a bunch of gray. Not even your product will keep the grays at bay for an ample amount of time. I prefer not to put so many chemicals in or on my body now especially if the gray is going to come right back anyway. I will have to love where my hair is now.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. After surviving cancer, we completely understand not wanting to put more chemicals on your body. Again, we are sorry that you were unhappy with your color results.
PUBLICADO POR:
Yumi R.
septiembre 16, 2016
Slightly disappointed
PUBLICADO POR:
Yumi R.
septiembre 16, 2016
I have noticed that my hair color seems to wash out pretty easy. It's only been two weeks and I already need to color my hair. Not because of growth( my hair grows slowly) but because of fading.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Yumi - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Marilyn B.
septiembre 16, 2016
After 3 years, I give up on eSalon.
PUBLICADO POR:
Marilyn B.
septiembre 16, 2016
I have tried for 3 years to get eSalon to tone down the hair color so that my hair doesn't look red when I dye it. My hair has never been red, or even slightly reddish. Every single order has been followed up with a note to them that the dye turns my hair red. I give up! I don't have this problem at all when I buy Medium Ash Blonde from the drug store. I really wanted to make this work, or I wouldn't have tried for so long.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Marilyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Mandy H.
agosto 26, 2016
Not happy
PUBLICADO POR:
Mandy H.
agosto 26, 2016
I was so excited when I signed up with esalon as I color my hair regularly. I ordered this over a month ago and just recently used it. The root color didn't match the end color making it very noticeable. Rinsing the color out took a lot of time. Think I'll stick to my box of color from the store.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mandy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Char
agosto 22, 2016
Product ok color NOT
PUBLICADO POR:
Char
agosto 22, 2016
Experience was ok but shade was DARK not Medium as requested. Definitely needed the stain remover pad which didn't work well -rubbed hard didn't even remove all as color very dark. I've colored for over 40yrs & never had trouble with removing color before. Thanks for your services. Color Save Shampoo was great.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Char - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Marilyn A.
agosto 19, 2016
Too dark.
PUBLICADO POR:
Marilyn A.
agosto 19, 2016
I keep trying to get the color lighter. My hair is actually lighter than the formula they send.
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PUBLICADO POR:
Erica C.
Respuesta de nuestros expertos
Marilyn - Thank you for leaving us feedback on your order. We apologize you were unhappy with your color being darker than expected. Upon reviewing your account, I was able to see that we reformulated your color to go lighter. If you should need any more changes made to your color, your colorist would be more than happy to make those changes!
PUBLICADO POR:
Liz K.
julio 29, 2016
made hair brittle
PUBLICADO POR:
Liz K.
julio 29, 2016
First off I have always dyed very light blonde and actually went darker than usual when i started using esalon. It made my hair very brittle and very susceptible to heat. I have used a straightener in the pass with the protective heat spray as to not damage my hair. Since I started to use ESalon i have had to cut my hair several times as it has burnt my hair n(I have not changed the heat setting) I actually tried to lower the heating but with the same results. my hair is fried, I do not understand this so i am taking a break from this color to repair my hair.
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PUBLICADO POR:
Alexia A.
Respuesta de nuestros expertos
Liz K. - We sincerely apologize the color not only came up too dark, but that you feel that our product damaged your hair. Since your eSalon experience has been unsatisfactory, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
Terri F.
junio 20, 2016
Didn't stay
PUBLICADO POR:
Terri F.
junio 20, 2016
The color washed away in 9 days and I used shampoo and conditioner , color boost. All from e.salon.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Terri- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Karen L.
junio 6, 2016
I asked for a plum and got even more red
PUBLICADO POR:
Karen L.
junio 6, 2016
I asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Karen- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience.
PUBLICADO POR:
Nichole G.
mayo 23, 2016
Fried
PUBLICADO POR:
Nichole G.
mayo 23, 2016
Absolutely fried my hair. Feels like straw no matter how much I condition it. I followed the instructions to a t and I'm afraid I'm going to have to shell out more money to chop off the damage.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Nichole- We’re sorry that you were disappointed by the results of your color application and your hair felt damaged. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kristin D.
mayo 12, 2016
My hair is still red
PUBLICADO POR:
Kristin D.
mayo 12, 2016
My roots are brown like I wanted but the rest of my hair is still red. So I still look like I need my roots done!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kristin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine L.
mayo 9, 2016
BAD REACTION
PUBLICADO POR:
Catherine L.
mayo 9, 2016
Of course the pretty package comes, directions on top and I was eager to start. I NEVER had a reaction to the color at my high end salon before but as I put the first solution on my roots, my hair started to BURN like FIRE!! I didn't want to waste the $...but my scalp was burning red and after only 6 minutes a root application I had to rinse it out..... not only did the coloring product come out but so did A TON OF MY HAIR! My scalp was still burning 6 hours later lying in bed and today as it sits in a ponytail. MY SCALP STILL BURNS!!!
I would tell anyone to stay away from this product, the amount of ammonia was far above and beyond anything I've ever encountered before!!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Catherine- We’re truly sorry to hear that you experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details.
PUBLICADO POR:
Lily L.
mayo 5, 2016
Not the right colour and hasn't covered grey
PUBLICADO POR:
Lily L.
mayo 5, 2016
I asked for an ash light grey - what I get was quite a reddish-brown. I quite like the colour, but I wanted it as natural as possible- and my natural colour is not at all red.
The grey hasn't taken the colour either - at all.
What I do really like is the shampoo and conditioner!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lily- We apologize that your most recent order did not turn out as you expected.We see that you have already discussed our colour concerns with your colourist. Your colourist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colourist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a colour that will better suit your needs.
PUBLICADO POR:
Esther Edith S.
mayo 4, 2016
I do not like the final color.
PUBLICADO POR:
Esther Edith S.
mayo 4, 2016
The color final in my hair its so dar, look black, the color in the sistema look diferent.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Esther - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kristin S.
abril 30, 2016
Not so sure...
PUBLICADO POR:
Kristin S.
abril 30, 2016
Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching!
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Kristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Melissa K.
abril 25, 2016
there was no purple
PUBLICADO POR:
Melissa K.
abril 25, 2016
I wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
sarah N.
abril 4, 2016
I liked it before it faded
PUBLICADO POR:
sarah N.
abril 4, 2016
Started to fade really quick and I only wash my hair once to twice a week with color treated shampoo and conditioner. I didn't think permanent would wash out like this did.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Kathy J.
marzo 29, 2016
No one noticed!
PUBLICADO POR:
Kathy J.
marzo 29, 2016
This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added?
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Kathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon.
PUBLICADO POR:
Suneera S.
marzo 24, 2016
resistant greys
PUBLICADO POR:
Suneera S.
marzo 24, 2016
I have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help .
Thanks
Suneera
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Suneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for.
PUBLICADO POR:
Lynda M.
marzo 24, 2016
Nice colour but applying two bottles was a faff
PUBLICADO POR:
Lynda M.
marzo 24, 2016
I applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again.
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PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right.
PUBLICADO POR:
Victoria R.
marzo 23, 2016
Color didnt take.
PUBLICADO POR:
Victoria R.
marzo 23, 2016
All the work (long process) and now I'm back to buying box dyes from grocery store!
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Victoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Em B
marzo 16, 2016
Not quite dark enough
PUBLICADO POR:
Em B
marzo 16, 2016
Hoping my feedback helps with my next delivery and the results are closer to what I want
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PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Em - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Karrie M.
mayo 2, 2025
nice color
PUBLICADO POR:
Karrie M.
mayo 2, 2025
Took a while to get the right color, but this is it.
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PUBLICADO POR:
sharon H.
abril 19, 2025
So far so good
PUBLICADO POR:
sharon H.
abril 19, 2025
Love the color, very close to my color. My only complaint is that I wish it did a better job on my gray hair. It seems to have trouble covering my shorter sides. That is the reason for the 4 stars and not 5.
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PUBLICADO POR:
Jo M.
abril 14, 2025
New color
PUBLICADO POR:
Jo M.
abril 14, 2025
Color is beautiful, but, don't you hate buts.
Dark dark color.
You showed online a cherry cola as a new mixed color.
Because my hair is so dark do you think you could get this color for me?
If you cannot do I will be fine.
Cherry Cola was so beautiful.
Just let me know. I have moved my touchups to 6 weeks. Hair not growing fast right now
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PUBLICADO POR:
Judith A R.
abril 13, 2025
Love my color
PUBLICADO POR:
Judith A R.
abril 13, 2025
I love the color and all the additional features that are included. But, please, don't send three gloves inside of the fourth. I wasn't able to just put them on as quickly as usual. I had to work to get the fingers pulled out. I put them on twice and had to take them off to adjust the fingers.
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PUBLICADO POR:
liz V.
abril 7, 2025
Great color
PUBLICADO POR:
liz V.
abril 7, 2025
I've really enjoyed the Esalon hair color kit and have told friends about it. The color is very rich and flattering (Deep chestnut with red overtones) and the price cannot be beat. The only thing I would change is the amount sent. I find I'm only using about 1/3 of the bottle on my entire head. I don't like having to dump that much chemically-treated liquid into the trash.
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PUBLICADO POR:
Lisa A.
abril 5, 2025
Good product but wrong shade
PUBLICADO POR:
Lisa A.
abril 5, 2025
Product came quick and was simple to use but the color is lighter and got a tint of red to it and my hair is actually brownish black. That could been my fault for not picking the right color.
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PUBLICADO POR:
Petra Z.
abril 4, 2025
Farbe Hellbraun
PUBLICADO POR:
Petra Z.
abril 4, 2025
Habe heute die Haarfarbe ausprobiert. Zu nächst kam mir die Farbe sehr gelb vor. Dann nach dem Auftragen fast dunkelbraun/schwarz. War verunsichert und habe nach 20 Min bereits ausgespült. Aber das Ergebnis ist super. Nicht zu dunkel. Völig natürlich. Bin begeistert. Würde ich wieder kaufen aber mir ist der Normalpreis zu hoch. Schade.
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PUBLICADO POR:
Lola H.
marzo 31, 2025
Great color
PUBLICADO POR:
Lola H.
marzo 31, 2025
Great color except the grey roots were copper and the rest mahogany red. Add more red to the root color so roots are not orange and the rest red and will be good. Love the mohagany red
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PUBLICADO POR:
judy L.
marzo 26, 2025
Grey line coverage not the best
PUBLICADO POR:
judy L.
marzo 26, 2025
The custom color adjustment intends to cover better the grey line, but it still shows grey using this adjusted mix. That part of it, I am not pleased. However, I am pleased with the hair color dye overall result which didn’t make my hair look too dark. My hair did not feel dry using this mix.
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PUBLICADO POR:
Alexandra J.
marzo 26, 2025
Fast alles gut
PUBLICADO POR:
Alexandra J.
marzo 26, 2025
Die Farbe ist anfangs sehr dunkelbraun (hab mittelbraun bestellt), lässt aber nach ein paar Wäschen etwas nach. Die grauen Stellen hat es diesmal nicht so gut abgedeckt wie bei der letzten Farbe (Kupfer)... ansonsten alles paletti 🙂hoffe dass beim nächsten Färben die Ansätze besser werden 🙃
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PUBLICADO POR:
isabelle W.
marzo 26, 2025
Amazing
PUBLICADO POR:
isabelle W.
marzo 26, 2025
I had to test if it would stain my bath and it didn’t my hair looks and feels amazing. The only downside is my front roots are a copper colour I like the colour but not the best when I wanted red
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PUBLICADO POR:
Maryse L.
marzo 22, 2025
deçue
PUBLICADO POR:
Maryse L.
marzo 22, 2025
je suis deçue ,j'ai commande un blond cendre et je me retrouve avec des cheveux chatain fonce ,plus fonce que ma couleur naturelle; bref heureusement je n'ai pas pris un abonnement
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PUBLICADO POR:
Judy L.
marzo 21, 2025
Love my hair color!
PUBLICADO POR:
Judy L.
marzo 21, 2025
When my hair started turning white I could not get any color to hold. So I unhappily had to live with it.
eSalon came up with a formula that worked! I'm so grateful!
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PUBLICADO POR:
Alexandra T.
marzo 20, 2025
Leider nichts für mich
PUBLICADO POR:
Alexandra T.
marzo 20, 2025
Der Kundenservice hat auf meine Kritik super und schnell reagiert. Die Produkte, Pflege, Verpackung, Anleitung usw. waren große Klasse. Wirklich gut gemacht. Nur leider wurde mein Haar nicht - wie gedacht - heller. Ich habe mich nun für eine Aufhellung eines anderen Anbieters entschieden. Trotzdem; probiert es aus, ich habe es auf jeden Fall nicht bereut. Danke ans Team von eSalon 👍😊
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PUBLICADO POR:
Mary-Ann R.
marzo 14, 2025
I love the coverage.
PUBLICADO POR:
Mary-Ann R.
marzo 14, 2025
I expected the color to be just a little less red based on the picture of colors. But I love the coverage. It was easier than I expected to color my hair even though I had colored my hair in 2016/2017. Having the blue clips made it easier than using claws to hold my hair. I think I'd like my hair to more copper than red.
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PUBLICADO POR:
Monia C.
febrero 28, 2025
Très satisfaite
PUBLICADO POR:
Monia C.
febrero 28, 2025
Je suis très contente de cette découverte de site ( Esalon. Merci beaucoup pour vôtre magnifique travail et sérieux , j’avais beaucoup de mal à avoir une couleur marron, marron chocolat, on a fait un premier essai et quand ça a rien donné le contact et le retour du produit était très facile, ils m’ont renvoyé une nouvelle couleur et la! La surprise, ça commence à se voir , le roux commence à partir, peut être que la prochaine va être nickel 👌
Encore merci 🙏
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PUBLICADO POR:
Myrna M.
febrero 25, 2025
Color with Red Overtones
PUBLICADO POR:
Myrna M.
febrero 25, 2025
Color has red overtones and does not color temple roots and immediate areas. Color was placed first on the temple area roots with maximum time to let the color work. Two applications in 12 weeks. Used a generous amount both times.
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PUBLICADO POR:
Bev G.
febrero 23, 2025
Color
PUBLICADO POR:
Bev G.
febrero 23, 2025
Good color revive for me. I was disappointed that the kit did not contain the “bonus” free 2nd bottle of color for ends. Perhaps because I added a conditioner to my order which fit in the box, the free bottle was not enclosed. Could you please send the refresher kit?
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PUBLICADO POR:
Anna M.
febrero 23, 2025
Loved the colour combination was perfect tks
PUBLICADO POR:
Anna M.
febrero 23, 2025
I'm sorry to say I have to unsubscribe. I absolutely loved the colour combinations the colour was perfectly made. The bad news is I have a terrible itchy scalp and rashes all around the hairline I'm obviously have, had an allergy from the product.
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PUBLICADO POR:
Bev C.
febrero 16, 2025
Colour adjustment
PUBLICADO POR:
Bev C.
febrero 16, 2025
I sent a commentary to your rapport people over a week ago but did not receive a response. I was horrified to find my hair a beige after colouring out. I was looking for platinum blond and the removal of the yellow in my colour. While I understand how my request to remove the yellow may have led to ‘ash’ and or ‘pearl’ I did not anticipate the beige/blue I got. I was looking for a reversal method but I have since gone to the drug store to get my own as there was no support from you.
I request a refund for this colour as it was not what I expected and I have been a long time customer.
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