Feels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Theresa G.
mayo 13, 2016
Color didn't last
PUBLICADO POR:
Theresa G.
mayo 13, 2016
Color war great at first, but did not completely cover grays. Color has lightened, it's only been about two weeks and already need a touch up. This product is not worth 20.00. I paid half that at the beginning but will not be reordering will just go back to Walmart.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Theresa - We apologize that you did not receive the gray coverage you were looking for in your first order. We see that when you shared your feedback with us, your colorist made adjustments to your custom formula and we added a non-expiring free order credit to your account, per our Satisfaction Guarantee. We hope that you allow us the opportunity to deliver better tailored results for you in the future.
PUBLICADO POR:
Lauren H.
mayo 13, 2016
Not my favorite...yet.
PUBLICADO POR:
Lauren H.
mayo 13, 2016
I liked seeing the breakdown of the color I got. I liked how it was so personalized. I love the concept of it.
I think this color faded quicker than usual, my hair seems thirstier than it usually is, maybe that's common. I do have thicker hair so maybe i didn't have enought for total coverage.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lauren - Thank you for sharing your feedback. We're glad to hear that you are enjoying the customized nature of our service. We see that you shared your feedback with your colorist, who adjusted your next order for you for improved results. Thank you again for your feedback!
PUBLICADO POR:
Carrie J.
mayo 13, 2016
Tough grey
PUBLICADO POR:
Carrie J.
mayo 13, 2016
I did my color last week and my gray is already out. I know I have tough gray around my face and that is why It didn't take.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Carrie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Becky C.
mayo 12, 2016
Coverage lacks
PUBLICADO POR:
Becky C.
mayo 12, 2016
The color I was sent does not stay well. I see strands of gray coming out. But the color is perfect!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Becky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Diane T.
mayo 12, 2016
color was too dark
PUBLICADO POR:
Diane T.
mayo 12, 2016
No highlights ...sold color not the right shades for me. Tried two different shades..not happy with either.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Diane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
marybeth M.
mayo 12, 2016
Love the color...doesn't last on my grays!
PUBLICADO POR:
marybeth M.
mayo 12, 2016
The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Marybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs.
PUBLICADO POR:
Janet H.
mayo 12, 2016
A lot of residue
PUBLICADO POR:
Janet H.
mayo 12, 2016
It took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Janet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating.
PUBLICADO POR:
Vivian A.
mayo 12, 2016
Color is ok
PUBLICADO POR:
Vivian A.
mayo 12, 2016
Just that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Vivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Lisa W.
mayo 12, 2016
Not enough product
PUBLICADO POR:
Lisa W.
mayo 12, 2016
I was only able to do my roots when I purchased before I was sent enough to do roots and the rest of my hair very disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
PUBLICADO POR:
Gerrie M.
mayo 12, 2016
Who decided I needed RED hair I hate it
PUBLICADO POR:
Gerrie M.
mayo 12, 2016
Wrong color very ugly red don't send me anymore
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Gerrie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Emel S.
mayo 12, 2016
Custom Hair Colour
PUBLICADO POR:
Emel S.
mayo 12, 2016
eSalon is a brilliant brand with great packaging and smart business model. The dyes usually give a close result. However, the smell of the chemicals is very strong, it makes you worried and probably damages the hair. The colour did not last for too long either. I started to see white hair after 10 days. I was expecting my hair to be darker, closer to my original hair colour. It was nor dark enough, but was darker than before.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Emel - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. In addition to the necessary ingredients needed to add color to your hair, both our Permanent and Demi-Permanent formulations currently include conditioning agents such as vitamin E, B5 and aloe vera, to help soften and strengthen your hair. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce R.
mayo 12, 2016
Trying to get the RED out for months!
PUBLICADO POR:
Joyce R.
mayo 12, 2016
Somehow, whatever new color is made for me, I still get too much red and brass. Last go around it didn't cover my grays the way I wanted either.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Joyce- We’re sorry that you are not completely satisfied with your color results. We see that we have adjusted your recent order based on your request to best achieve your hair color needs. Again, we apologize that your color is still to red and did not provide the best gray coverage.
PUBLICADO POR:
Jolie N.
mayo 12, 2016
I love the color, but I had a reaction to the product
PUBLICADO POR:
Jolie N.
mayo 12, 2016
Towards the end of my treatment wait time my head started to burn. The color also didn't stick as well as the past, I noticed pesky grays that lost the color faster than normal. I love the color otherwise, but need to re-evaluate if it's worth the reaction to the product itself.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jolie- We apologize that you experienced a reaction during your hair color application. We have gone ahead and reached out to you regarding this matter and have also refunded you for your last hair color order. Again, we are sorry that you experienced an adverse reaction and did not get the best gray coverage.
PUBLICADO POR:
Stephanie S.
mayo 12, 2016
not even close
PUBLICADO POR:
Stephanie S.
mayo 12, 2016
It was brown... flat brown
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Stephanie - We're sorry that your hair color results did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Melody W.
mayo 11, 2016
Color was a bit dark
PUBLICADO POR:
Melody W.
mayo 11, 2016
I loved the fact that there was no offensive odor and the color applied very evenly. However, the color I requested wasn't exactly what I received, as the final outcome was much darker than I desired.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melody - We’re sorry that you were unhappy with the results of your custom hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Maryellen C.
mayo 11, 2016
I think my request was either not clear or misunderstood
PUBLICADO POR:
Maryellen C.
mayo 11, 2016
Please cancel my membership. The color was much too red. It was as if my request was ignored. If anything, my hair was lighter and redder not darker and less red. Please cancel my membership. I am not interested in receiving any more shipments. I just read the guarantee. Please refund my last payment
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Maryellen- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cheryl R.
mayo 11, 2016
Do not want discontinue please
PUBLICADO POR:
Cheryl R.
mayo 11, 2016
Please discontinue.. Did not like
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cheryl- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Mindy M.
mayo 11, 2016
Terrible
PUBLICADO POR:
Mindy M.
mayo 11, 2016
It didn't change my hair color at all. I could still see a definite line at my roots. It didn't cover my gray and it DISTROYED my hair. I'm completely disappointed I this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mindy- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Susan K.
mayo 11, 2016
This colour was too dark!
PUBLICADO POR:
Susan K.
mayo 11, 2016
This colour was too dark and dull
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation.
PUBLICADO POR:
Jennifer L.
mayo 10, 2016
Not what I was expecting
PUBLICADO POR:
Jennifer L.
mayo 10, 2016
Unfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price.
26 de 31 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Marina D.
mayo 10, 2016
Allergy
PUBLICADO POR:
Marina D.
mayo 10, 2016
This product gives allergy + fading too quickly...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Marina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order.
PUBLICADO POR:
paula R.
mayo 10, 2016
Good product..wrong color.
PUBLICADO POR:
paula R.
mayo 10, 2016
The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Paula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Barbara G.
mayo 10, 2016
Need shorter prep time
PUBLICADO POR:
Barbara G.
mayo 10, 2016
Process was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
PUBLICADO POR:
Patricia A.
mayo 10, 2016
Recent hair color purchase
PUBLICADO POR:
Patricia A.
mayo 10, 2016
Very disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Patricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Maria O.
mayo 10, 2016
Still not the color I want
PUBLICADO POR:
Maria O.
mayo 10, 2016
I wanted to move more to blond, it has been lightened but I do not like the color, the difference is slight but the tint of it I am just not super happy with.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Maria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tracy M.
mayo 10, 2016
Not quite what I wanted
PUBLICADO POR:
Tracy M.
mayo 10, 2016
My roots are off from my ends. I noticed the percentages on the bottle for my roots were more golden blonde and less copper and the ends has more copper... It didn't make sense to me when I read it and I used it anyway...,my hair is redder at the ends as the color was prescribed. I don't really like it unfortunately. I'm hoping the ends fade fast!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tracy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Raquel B.
mayo 10, 2016
Disappointed
PUBLICADO POR:
Raquel B.
mayo 10, 2016
My hair only had a slight hint of color not even my husband notice. I'm disabled and was looking for a pick me up.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Raquel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Gail C.
mayo 10, 2016
Good coverage. but a little messy.
PUBLICADO POR:
Gail C.
mayo 10, 2016
It lasts pretty long but it is watery and messy to apply.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Gail - Thank you for your feedback. We apologize that your custom color was watery and messy. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patti
mayo 9, 2016
much darker color
PUBLICADO POR:
Patti
mayo 9, 2016
I sent a photo with the color i wanted to get. But what i ended up with is a darker color. In fact, you all call it "Dark Blonde with copper". If you had just made the formula to be the color that was in my photo, i would have been happy with the product. But now I'm stuck with this darker color for months. Not happy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Patti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kimberly C.
mayo 9, 2016
Poor coverage
PUBLICADO POR:
Kimberly C.
mayo 9, 2016
This did not work for me. The solution stung my scalp when applied and the coverage of my gray roots was spotty and overall my hair barely looked like I had colored it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Donna B.
mayo 9, 2016
Just did not care for color product is very good but unless you are one ome no o
PUBLICADO POR:
Donna B.
mayo 9, 2016
Would not use again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Donna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Vaishali F.
mayo 9, 2016
love color but didn't last
PUBLICADO POR:
Vaishali F.
mayo 9, 2016
The color was great but after 1 week, I'm seeing gray!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Vaishali- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Elaine E.
mayo 9, 2016
Too brassy
PUBLICADO POR:
Elaine E.
mayo 9, 2016
The color is too close to the mistake color and not close enough to my natural color as depicted in the photo with the long hair. :( I don't like it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Elaine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Cecile S.
mayo 9, 2016
color orange
PUBLICADO POR:
Cecile S.
mayo 9, 2016
Just did my hair & my husband doesn't like the color. So on that note, I do not wish to receive any more of this product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cecile- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Allison M.
mayo 9, 2016
Way darker
PUBLICADO POR:
Allison M.
mayo 9, 2016
Loved the product, but the color was way too dark. I had asked for rich brown and it ended up BLACK.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Allison - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
FRANCES C.
mayo 9, 2016
Dull hair
PUBLICADO POR:
FRANCES C.
mayo 9, 2016
The color is still to dark and the condition leaves my hair tangled and full of knots
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Frances - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lynne S.
mayo 8, 2016
not the color i ordered
PUBLICADO POR:
Lynne S.
mayo 8, 2016
I ordered golden blonde. My hair is now brown. Nothing golden or blonde about it. Not was i was after with summer coming. I tried.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lynne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heather L.
mayo 8, 2016
Liked color but damaged hair
PUBLICADO POR:
Heather L.
mayo 8, 2016
I really liked how the color turned out. However, I had a lot of breakage and damage to my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Heather - Thank you for your feedback. We’re sorry that your custom hair color left your hair feeling damaged. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sylvia R.
mayo 8, 2016
customizing to what they thought I would want
PUBLICADO POR:
Sylvia R.
mayo 8, 2016
giving me what they thought instead of what I asked for didn't work for me, product and items included nice, but I know what haircolor I would like, and would have been better to get the color I ordered instead of what they thought I would need.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sylvia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation.
PUBLICADO POR:
Sheree R.
mayo 8, 2016
Color and cost....
PUBLICADO POR:
Sheree R.
mayo 8, 2016
The color wasn't as expected and the grey didn't cover completely. My bigger concern it the increased cost. I won't be able to continue if it doesn't meet my expectations for color, grey coverage and time that it's supposed to last.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sheree - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
PUBLICADO POR:
sherry L.
mayo 8, 2016
Disappointing
PUBLICADO POR:
sherry L.
mayo 8, 2016
Way too runny and difficult to apply in the manor of the instructions and I didnt receive my bonus bottles :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sherry - We're sorry to hear that you were disappointed by your experience with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
PUBLICADO POR:
Jean R.
mayo 7, 2016
Colour not right
PUBLICADO POR:
Jean R.
mayo 7, 2016
I am not happy with the colour, my hair is turning red, l am happy with the condition of my hair,it is not so dry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Jean - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Nanette M.
mayo 7, 2016
I was fumigated
PUBLICADO POR:
Nanette M.
mayo 7, 2016
The fumes were horrible...it ran myself and my family out of the house.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Nanette - Thank you for your feedback. We apologize for the disappointing experience you had while coloring. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
PUBLICADO POR:
Cindy T.
mayo 7, 2016
Color not holding and hair is dull
PUBLICADO POR:
Cindy T.
mayo 7, 2016
The product was really great in the beginning, it lasted and my hair remained shiny. However, the past few shipments seem to not have the same quality. The color is not lasting. The hair in my part is turning a dull dark red just a week or two after the application. The color also does not seem to be the same shade it was in the past.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cindy- We apologize that your recent few shipments have not been 100% satisfactory. One unique benefit of our service is that we can adjust your formulation based on your feedback. We have just reached out to you to see how we can best understand and achieve your hair color goals. Again, we are sorry that your last few orders have not been completely satisfactory.
PUBLICADO POR:
dawn A.
mayo 7, 2016
SO UNHAPPY
PUBLICADO POR:
dawn A.
mayo 7, 2016
I have been using eSalon for a few years and loved the fact that it is delivered right to my door. The color which was suppose to be a Golden Mahogany turned out to be a reddish color . I used it and when I tried to change my color I was informed that no they could not do it. But even with that said, I still continued to use the product. My big problem was last August 2015 I received my shipment and put the color on , followed directions as usual. The next thing I know my hair is falling out in clumps. I always had long thick hair, but not anymore. The last shipment sent to me sits in my closet. I assume something was wrong with that last batch, but with that being said I will never use their product again or recommend it. Buyer beware!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Dawn - We are truly sorry to hear that you had a negative experience. As a longstanding client, your experience is important to us, however, since we didn't hear from you about these issues, we were unable to help you per our Satisfaction Guarantee. We would welcome the opportunity to assist you personally at anytime, so please feel free to email [email protected] or call us.
PUBLICADO POR:
Mary F.
mayo 7, 2016
Custom Hair Color
PUBLICADO POR:
Mary F.
mayo 7, 2016
Did NOT like!!! Made my hair even darker! Will not order again. Cancel my account & do not send any more!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mary- We apologize that your hair color turned out darker than expected. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future.
PUBLICADO POR:
Sue L.
mayo 7, 2016
Colour didn't last
PUBLICADO POR:
Sue L.
mayo 7, 2016
The colour was perfect but lasted just two weeks. The previous one I had lasted for much longer. Really not happy with this one.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sue - We’re sorry that your hair color faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
DFHASRG N.
mayo 7, 2016
Color had too much red in it.
PUBLICADO POR:
DFHASRG N.
mayo 7, 2016
Color had too much red in it. I don't have red normally and do not like red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Marg- We apologize that your hair color had too much red in it. One unique benefit of our service is that we can adjust your formulation based on your feedback to customize your color. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future.
PUBLICADO POR:
Jennifer K.
mayo 7, 2016
Does not cover grays
PUBLICADO POR:
Jennifer K.
mayo 7, 2016
This did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
MICHELLE W.
mayo 7, 2016
Did not work
PUBLICADO POR:
MICHELLE W.
mayo 7, 2016
It didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
mayhiela C.
mayo 7, 2016
my color
PUBLICADO POR:
mayhiela C.
mayo 7, 2016
i didnt like the color, i wanted more red and bright. no me gusto el color no es e rojo q queria. parece mas cooper q rojo
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Mayhiela - We're sorry to hear that you were unhappy with the hair color. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future!
PUBLICADO POR:
Sondra E.
mayo 6, 2016
Coverage
PUBLICADO POR:
Sondra E.
mayo 6, 2016
This color didn't cover my white/grey hair!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Glenda C.
mayo 6, 2016
color only lasted 2 weeks any suggestions
PUBLICADO POR:
Glenda C.
mayo 6, 2016
The color only lasted 2 weeks any suggestions
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Glenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Mandy L.
mayo 6, 2016
Grey
PUBLICADO POR:
Mandy L.
mayo 6, 2016
Not great grey coverage, but otherwise a great product
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Mandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ioana R.
mayo 6, 2016
Color was too brown, not enough red
PUBLICADO POR:
Ioana R.
mayo 6, 2016
I wanted a red color with hints of purple. This was a brown color with hints of red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Loana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Lori S.
mayo 6, 2016
Change
PUBLICADO POR:
Lori S.
mayo 6, 2016
I've noticed that the last 2 times I've dyed my hair, the gray on the side burn area and on the top has been showing within 2 shampoos, I only wash my hair maybe 2 times which I've always done in the past. One of the reasons I kept buying your product was because I didn't see the gray for quite a few shampoos, has it changed? I've changed absolutely nothing. Although, we did change the color a bit, which I like but would rather try a burgandy/red if that's possible to do. Hopefully I will not have any more issues with the gray hair. Thank you
Lori Scott
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Lori - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Katie P.
mayo 6, 2016
Hair color
PUBLICADO POR:
Katie P.
mayo 6, 2016
I didn't like this it made my hair a reddish color. My hair color is dark blonde.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Katie - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Suzie C.
mayo 6, 2016
So disappointed
PUBLICADO POR:
Suzie C.
mayo 6, 2016
Followed the directions to a tee. My roots ended up being a bright orange and it fades more and more everyday. I think I'll go back to my regular box color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Suzie - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lorraine B.
mayo 6, 2016
Custom Hair Color
PUBLICADO POR:
Lorraine B.
mayo 6, 2016
I really liked this product at the beginning but last time I used it I had a problem. After coloring my hair, I rinsed as directed and used the shampoo and conditioner. The whole right side of my hair was coated with thick, sticky, waxy goop. It would NOT rinse out; I had to re-shampoo my hair. I was actually afraid that it wouldn't come out at all. Really not wanting to try using this again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lorraine- Thank you for sharing your feedback with us. We apologize that you hair color application left your hair with a sticky, waxy residue. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Joanna O.
mayo 6, 2016
First order WAY TOO DARK!
PUBLICADO POR:
Joanna O.
mayo 6, 2016
I asked for a Light brown and ended up a dark brown. I am not sure that I have the confidence to try this again. I can mess up my color on my own. :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Joanna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jenny C.
mayo 6, 2016
Hard to wash out...
PUBLICADO POR:
Jenny C.
mayo 6, 2016
Every time I color my hair using this product, I have to rinse repeatedly to get all of the product out. If I don't, my hair dries feeling like straw. Also, my color fades fairly quickly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jenny- Thank you for sharing your feedback with us. We apologize that you had difficulty rinsing the product out of your hair and that your color faded faster than expected. A clarifying shampoo can help remove any residual dye from your hair easily and we always have expert tips to help ensure a seamless application. You can always email us or give us a call to talk to your colorist about your hair color goals and we can easily adjust you formulation to help achieve longer lasting results.
PUBLICADO POR:
wendie S.
mayo 5, 2016
not happy with this at all
PUBLICADO POR:
wendie S.
mayo 5, 2016
sent 1 bottle for roots and charged best part of £18
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Wendie - We’re sorry that you were disappointed by the price your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Ivona H.
mayo 5, 2016
The ORANGE color
PUBLICADO POR:
Ivona H.
mayo 5, 2016
The orange color I received was completely ridiculous. I had to bleach it off with another product. I was very disappointed and had to spend additional $100 to go back to my color. I don't want this product ever again!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Ivona- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Aimee P.
mayo 5, 2016
Still didn't cover grey but for a few days
PUBLICADO POR:
Aimee P.
mayo 5, 2016
Still didn't cover grey but a few days and fades fast. I would like to cancel my account
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Aimee - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has cancelled your Auto-Delivery service, and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Brandy T.
mayo 5, 2016
Rapid color fade
PUBLICADO POR:
Brandy T.
mayo 5, 2016
Color faded rapidly from first wash. Roots were too light. Followed directions to the letter. Disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Brandy - We apologize that your hair color turned out lighter and faded faster than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
PUBLICADO POR:
Gwendolyn L.
mayo 5, 2016
more red then I want
PUBLICADO POR:
Gwendolyn L.
mayo 5, 2016
It is still fading to a brown with a little more red than I want
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Gwendolyn - You'll be happy to know that the color can be adjusted at any time! Please feel free to contact us at our help desk or by speaking with a colorist as we're always happy to change your formulation to better suit your needs!
PUBLICADO POR:
Ashley J.
mayo 5, 2016
Getting better
PUBLICADO POR:
Ashley J.
mayo 5, 2016
I attempted to adjust my color, but it still wasn't as light as I had hoped. I may just not color for a while and try again down the road.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Ashley - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heather D.
mayo 5, 2016
Can still really see my gray!
PUBLICADO POR:
Heather D.
mayo 5, 2016
I took your test, followed the directions..... I'm not impressed! I still have all my gray which is probably less than 10% of my hair. The color is dull. I don't see any red:( Sad, I had high hopes.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Heather - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Catherine R.
mayo 4, 2016
Too dark
PUBLICADO POR:
Catherine R.
mayo 4, 2016
Not covered all areas, too dark, so gone for a lighter brown, hopefully the next bottle will be better
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Catherine- We apologize that your colour turned out differently than you expected. We see that you have already discussed your concerns with your colourist and they have adjusted your order based on your feedback. We look forward to hearing your feedback once you try your reformulated colour.
PUBLICADO POR:
Carolina V.
mayo 4, 2016
Poor instructions
PUBLICADO POR:
Carolina V.
mayo 4, 2016
I tried this product for the first time and I was very disappointed. The instructions said that the whole process from applying the product till rising should last 15 min!!!!! Of course it took me way more than that. Even with half an hour, the product didn't dye my hair evenly and it didn't cover my grey hair. It washed out in 2-3 shampoos. I had to go to the hair salon to get it done properly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Carolina - Thank you for taking the time to share your experience, and we apologize that you felt you had to visit a salon. For best results, our application process is a multi-step process that can vary in length; per your Personalized Instructions, your dye *processing* time is 15 minutes. Our experts would be happy to adjust your formula for better gray coverage and guide you through an even application process anytime. Again we apologize, and we hope this information is helpful.
PUBLICADO POR:
Sharon T.
mayo 4, 2016
Greys
PUBLICADO POR:
Sharon T.
mayo 4, 2016
Lovely hair colour but more grey coverage needed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Sharon - We're sorry to hear that you didn't get the gray coverage you were looking for. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future!
PUBLICADO POR:
Wanda H.
mayo 4, 2016
did not like not your fault. should have ordered auburn instead of red
PUBLICADO POR:
Wanda H.
mayo 4, 2016
did not like color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Wanda- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Gail B.
mayo 3, 2016
My colour washed out the very next day
PUBLICADO POR:
Gail B.
mayo 3, 2016
I ordered a permanent colour but was telephoned with the recommendation that I should have a semi-permanent colour based on the information I gave them. I used this on 25th May before I went on holiday and the very next day it washed out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Gail - We apologize that your color washed out quicker than you expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Chris N.
mayo 3, 2016
Hair color
PUBLICADO POR:
Chris N.
mayo 3, 2016
It only covers my gray for about 6-7 days then the gray starts coming through
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Chris - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Catherine F.
mayo 3, 2016
Not as red as wanted
PUBLICADO POR:
Catherine F.
mayo 3, 2016
My hair is so dark not covering well
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Denise G.
Respuesta de nuestros expertos
Catherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future!
PUBLICADO POR:
Diane K.
mayo 3, 2016
Fair but not as good as I had hoped.
PUBLICADO POR:
Diane K.
mayo 3, 2016
The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Diane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
PUBLICADO POR:
Amber K.
mayo 3, 2016
Good, but...
PUBLICADO POR:
Amber K.
mayo 3, 2016
I ordered a dark brown for my hair. After I put it in, it look amazing, but the color didn't last more than a week. I was very disappointed and most likely won't be ordering again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Tracy P.
mayo 3, 2016
Not off to a good start
PUBLICADO POR:
Tracy P.
mayo 3, 2016
Just received my first order. Box was soaked, cap not screwed on. Website does not have an easy way to contact company to let them know there was a problem.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tracy - Thank you for sharing your feedback. We're sorry to hear that your order arrived damaged. We're glad to see that upon receiving your email, we've processed a replacement order for you. We're always looking to improve our service and hope to receive your feedback on your custom hair color soon.
PUBLICADO POR:
Sherry W.
mayo 3, 2016
Ok color treatment
PUBLICADO POR:
Sherry W.
mayo 3, 2016
Could not get hair color out of my hair for 2 days. I followed every instruction to the T.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sherry - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Ayshea S.
mayo 2, 2016
Disappointed with grey coverage
PUBLICADO POR:
Ayshea S.
mayo 2, 2016
This is the first time that I have been disappointed with the product. Within 1 week of dying my hair the grey began to show. It normally doesn't do this for a few weeks. Very disappointed and not sure if I will be continuing to use the product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Ayshea - We’re sorry that you were unhappy with the gray coverage of your last application. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
PUBLICADO POR:
Jennifer S.
mayo 2, 2016
No gray coverage
PUBLICADO POR:
Jennifer S.
mayo 2, 2016
Color was good but there was hardly any gray coverage!! Main reason for buying this product was to color my grays!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Jennifer - We’re sorry that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we've credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you’re looking for.
PUBLICADO POR:
Helen D.
mayo 2, 2016
nothing to get excited about
PUBLICADO POR:
Helen D.
mayo 2, 2016
cheaper than having done professionally, but don't notice much difference between this and "box" color you can buy anywhere. Except convenience and cost less for boxed hair dye. Additionally, when I contacted them to adjust color, (which I have several times) if they do adjust color, no one can tell it's any different than previous color!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Helen - We're sorry to hear that you were not seeing the difference you were looking for back in May, but we see that your personal colorist has since worked with you over the summer to deliver a color you love! We're so glad to hear you are enjoying the customized formula we're making for you, and we hope to continue to delight you!
PUBLICADO POR:
Shawna K.
mayo 2, 2016
Did not cover gray
PUBLICADO POR:
Shawna K.
mayo 2, 2016
The formula itself made my hair feel soft. The color was horrible. I did it one week ago and now will have to go get some Clairol to redo. If the color actually covered gray it would be nice. Not at all happy!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Shawna - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
PUBLICADO POR:
eileen G.
mayo 2, 2016
Still waiting to like my haircolor
PUBLICADO POR:
eileen G.
mayo 2, 2016
It's still too brassy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Eileen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Sharrie B.
mayo 2, 2016
Not as light as I was hoping for
PUBLICADO POR:
Sharrie B.
mayo 2, 2016
I wanted a light blond. What came out was not much different than my natural color. I have pretty long hair I only got one bottle of color to do my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Sharrie - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
melissa Z.
mayo 2, 2016
Lasts as long as store box color
PUBLICADO POR:
melissa Z.
mayo 2, 2016
My roots started showing gray 2 weeks ago. My next shipment isnt for over 20 days. The color was.The color I wanted but I get that in box color as well. I will be canceling.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Melissa - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Vicki S.
mayo 2, 2016
Color was great!
PUBLICADO POR:
Vicki S.
mayo 2, 2016
I loved the color and the color remover wipe was awesome! I am however, disappointed that the color didn't last any longer than my Clairol box I usually buy for 8$!! My hair felt very sticky for the first few days. Will not buy again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Vicki - We are so glad to hear you enjoyed your color and apologize that you were otherwise unhappy. You can keep your hair from becoming sticky by massaging residual color with your fingertips after your application timer goes off, and then you can use clarifying shampoo if you feel any residue the next day. We hope this information is helpful and would like to inform you that we've notified your colorist to, should you decide to reorder, make adjustments for longer-lasting results.
PUBLICADO POR:
Jessica C.
mayo 1, 2016
Brown & drab
PUBLICADO POR:
Jessica C.
mayo 1, 2016
I had a red base color with red and copper tones pulled throughout my hair. After applying the first color selected for me it came out brown and drab with no depth. Hopefully the new formulation will be better.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with your initial color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
PUBLICADO POR:
Susan S.
abril 30, 2016
Horrible
PUBLICADO POR:
Susan S.
abril 30, 2016
I specifically mentioned that there was red in my history and that was overlooked. My hair turned orange and was awful!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Susan- Thank you for sharing your feedback with us. We apologize that your color came out differently then expected. You can always give us a call and talk to your colorist so that we can best understand your hair color needs. Again, we are sorry that your hair color results did not turn out as expected.
PUBLICADO POR:
Andrea A.
abril 30, 2016
Not to happy
PUBLICADO POR:
Andrea A.
abril 30, 2016
My top head/root area didn't get to well. And my hair faded right away by the second week. My hair looked dull not shinny. I has to redo my hair with box tint from store, I did a medium Auburn. It looks better. I think that color just wasn't for me?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Andrea - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tobey W.
abril 30, 2016
Not happy
PUBLICADO POR:
Tobey W.
abril 30, 2016
My colour turned out very dark once again, even after expressing how bright I wanted the end result to be! Not only that, my roots and my ends were two different colours and I had little to no gray coverage. Extremely unsatisfied! I was very happy with the very first colour I received and then every colour following I was very dissatisfied.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Tobey - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope you consider using our service again in the future.
PUBLICADO POR:
marilyn B.
abril 30, 2016
Didn't color well AT ALL !!!!!!!!!!!!
PUBLICADO POR:
marilyn B.
abril 30, 2016
I was very, very disappointed with this color kit. I was hoping that this would be a good product, but I was wrong. I wish that I could include pictures of my hair right after I colored it, or rather, used the product. It is horrible!!!!!!!! Didn't color my grey, just tinted it a little. Now I've got to wear a wig or something until I can color my hair again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Marilyn- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we have sent you a complimentary reformulated color to better suit your needs. We see that your colorist has reviewed your comments and adjusted your formulation based on your feedback. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback about your reformulated color.
PUBLICADO POR:
phyllis C.
abril 30, 2016
terrible!!!
PUBLICADO POR:
phyllis C.
abril 30, 2016
the color was nothing like i wanted!! i do not want anything else from you. cancel anymore shipments. I could have gotten the plastic tray and clips at the dollar store. Learned my lesson well!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Phyllis - We apologize that you were disappointed with your experience. We see that we've reached out via email to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon.
PUBLICADO POR:
Candie H.
abril 30, 2016
Not for me, I'm allergic
PUBLICADO POR:
Candie H.
abril 30, 2016
I was finally able to use the custom hair color. I did a skin test before applying and it was fine, but once it penetrated for a longer period, I broke out in a rash around my face and neck the next day which last for 5 days. I can't use this anymore.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Candie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product.Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we cancelled your following order. Again, we apologize that you experienced a reaction.
PUBLICADO POR:
colleen B.
abril 30, 2016
not right color
PUBLICADO POR:
colleen B.
abril 30, 2016
my color is still to red and brassy. I have been saying this about lmy color for the last 2 years since I first tried esalon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Colleen - We’re sorry that you were unhappy with your color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon.
PUBLICADO POR:
Staci E.
abril 30, 2016
Didn't cover grey!
PUBLICADO POR:
Staci E.
abril 30, 2016
Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Staci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sue J.
abril 29, 2016
Hair color
PUBLICADO POR:
Sue J.
abril 29, 2016
Wrong color and didn't color gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Mindy K.
Respuesta de nuestros expertos
Sue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
marsha N.
abril 29, 2016
not happy
PUBLICADO POR:
marsha N.
abril 29, 2016
My hair is not the color I wanted. I want a red color that was vibration and the color I received was the color my hair is after a month of washing it. I specified I have light brown hhhair and my roots were coming in dark. I'm just not half with this times color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Lily A.
Respuesta de nuestros expertos
Marsha - We're sorry that your color results weren't as vibrant as you expected. We see that you've since worked with your colorist to help create a formulation designed to produce your desired results. We hope to hear your feedback on this reformulated shade soon!
PUBLICADO POR:
Monica M.
abril 29, 2016
Not what I expected
PUBLICADO POR:
Monica M.
abril 29, 2016
The color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Ebony C.
Respuesta de nuestros expertos
Monica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
