Colour looks a bit pinky tinged. I followed the instructions to the letter. Not happy with the outcome especially at a total cost of £21.95. I could of got a colour from the chemist for a fiver that came out nicer.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Laura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Jackie H.
enero 28, 2017
Lovely colour but....
PUBLICADO POR:
Jackie H.
enero 28, 2017
Didn't blend away my grey hair. I have very minimal grey and thought the demi-permanent would do the trick....however the grey still shouted 'hello' loud and clear 😫. Otherwise the colour was lovely elsewhere.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jackie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Iris S.
enero 28, 2017
dissatisfied
PUBLICADO POR:
Iris S.
enero 28, 2017
this color made my hair too orange.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Iris - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Becca B.
enero 28, 2017
Color faded fast
PUBLICADO POR:
Becca B.
enero 28, 2017
Color faded extremely fast.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Becca - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Faith H.
enero 28, 2017
horrible
PUBLICADO POR:
Faith H.
enero 28, 2017
My hair felt horrible after using this hair colour I have never had my hair feel this bad after colouring it I have conditioned it 3 times and it still feels horrendous I am very unhappy with the results and won't be buying it again
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Faith - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience
PUBLICADO POR:
Samantha W.
enero 28, 2017
Didn't really work..
PUBLICADO POR:
Samantha W.
enero 28, 2017
It's arrived on time which was great and I was super excited for it but it didn't really dye my hair red at all, it's not even tinted red. it just made it a darker, more solid brown. Kinda disappointed:/
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Samantha - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Diane V.
enero 27, 2017
First time was wonderful, first root touch-up not so much...
PUBLICADO POR:
Diane V.
enero 27, 2017
First time I used the root touch-up product. Loved the initial app, but this first touch-up is not "sticking" as well, and doesn't have a the same shine - flatter and duller in appearance. Disappointed, as initially I thought thIs was going to be a game changer!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Diane - While we're glad we impressed you, we apologize that you were not seeing as much coverage and shine. We would be happy to make a tailored adjustment for your hair's personal needs, so we've added a free order credit to your account per our Satisfaction Guarantee. We're committed to delivering game-changing, consistent results for you, and we look forward to delivering them.
PUBLICADO POR:
Lee K.
enero 27, 2017
Not a conditioning hair color
PUBLICADO POR:
Lee K.
enero 27, 2017
I do not like the fact that I washed my hair twice and applied the conditioner provided. It still stained my towel, and that was towel #2 that had hair color stains on. Additionally, it was very drying and I did not like the quality of my hair post color. I will not continue with the esalon program - though I love the idea - it is not the quality I want.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lee - We apologize that you experienced dryness and color transfer. We see that this best way to prevent both of these issues is in your Personalized Instructions, after your timing but before your rinse the color out. We'd love to replace your towel and restore your hair, so we'll be reaching out to you shortly.
PUBLICADO POR:
Faye G.
enero 26, 2017
Flat colour and just as messy as any other home colour.
PUBLICADO POR:
Faye G.
enero 26, 2017
If you think there is anything special about this then you will be disappointed. The colour is flat - nothing like any of the images around the site. It's as messy to do as any home colour. It costs twice as much and they want you to keep buying so keep your details online so you can't just forget about it as it'll turn up and you'll have paid - so beware of that and cancel between orders so you don't get caught out. Don't waste your money - for twice as much you can go to a standard local hairdresser - for half as much you can buy a box from Boots or Superdrug - either option is preferable.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Faye - We apologize for any confusion regarding your service and we're sorry your color was not as dimensional as you expected. We see that originally, you signed up for scheduled deliveries at a 20% off discount and requested a color change for your next order, though you have now turned off deliveries. Your colorist has reached out to you personally to explain your color adjustment options based on your feedback, and we look forward to working with you to deliver the perfect experience.
PUBLICADO POR:
Sarah S.
enero 26, 2017
nope
PUBLICADO POR:
Sarah S.
enero 26, 2017
Red hues wash out my skin tone, which is why I always go for darker and blue tones. I asked for violet, but got red violet.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Sarah - Thank you for your feedback. Unfortunately because natural brunettes' natural red pigment will show through if violet color is applied, we feel that you will find the results you are looking for at a salon. We have gone ahead and issued a refund for your color purchase, per our Satisfaction Guarantee, which we hope you accept with our apologies.
PUBLICADO POR:
.
enero 26, 2017
Allergic reaction.
PUBLICADO POR:
.
enero 26, 2017
I had a horrible allergic reaction to this hair color. This hasn't ever happened with other hair color. I did the test, no problems. Then, miserable for an entire week!!!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jill - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Misty E.
enero 26, 2017
love that it comes in the mail & is cheaper then going to a salon by far
PUBLICADO POR:
Misty E.
enero 26, 2017
I give 3 stars because I sent a note to my stylist here about what colors I love, dark deep reds & purple, & got a more copper orange tone. Yuck! The color also did not even match the pictures I submitted. Did she even look?? I will try again & hopefully be listened to.
Beyond that... the color stayed in quite well. Did not fade & definitely perment if you order the perment color.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Misty - We’re sorry to hear that you were unhappy with the results of your custom color and we would never wish you to feel that we had not reviewed your personal comments and pictures. It sounds like you need an adjustment in your formula, so we would love to send you a complimentary reformulated color designed to better suit your hair's needs. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the deep burgundy you're looking for.
PUBLICADO POR:
Ann Marie
enero 25, 2017
Didn't really deliver color as expected
PUBLICADO POR:
Ann Marie
enero 25, 2017
After my first attempt with this product I didn't get the desired results. I called and sent an email without any response as to how to fix the botched color. Disappointed after high hopes.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Ann - We apologize that we had not initially received your messages, but upon reviewing your account we see your colorist made personal contact with you. We then sent a reformulated complimentary hair color, which you now love! We're so pleased to hear we could deliver the results you were looking for.
PUBLICADO POR:
Jit T.
enero 25, 2017
Not good for fine hair.
PUBLICADO POR:
Jit T.
enero 25, 2017
The color was exactly what I wanted, but unfortunately it left my (fine) hair feeling very dry. I would therefore not use again, as the condition of my hair is important.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jit - We're sorry to hear your results felt dry. Our color is applicable for all hair types, and we'd love to help you with your individual needs. We will be reaching out to you shortly to offer assistance.
PUBLICADO POR:
Shannon A.
enero 25, 2017
Not the same
PUBLICADO POR:
Shannon A.
enero 25, 2017
I normally love the way my hair turns out after coloring it, but this time the color did not stick to parts of my hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Shannon - We’re glad to hear you've enjoyed your overall experience, but apologize that your application delivered uneven results. We’d love to remedy this by sending you a complimentary reformulation to help you. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Patricia P.
enero 24, 2017
It doesn't cover my white hair. The last color was not what I wanted.
PUBLICADO POR:
Patricia P.
enero 24, 2017
Color doesn't grab my white hair no matter how long I keep it on. Last color wasn't what I wanted, The color doesn't even last 3 weeks. please cancel all further orders.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Vickie M.
enero 24, 2017
covered well but total wrong colour
PUBLICADO POR:
Vickie M.
enero 24, 2017
I have been left with copper tinges in my hair and my natural hair is usually ash toned.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Vickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cheryl H.
enero 24, 2017
Last color
PUBLICADO POR:
Cheryl H.
enero 24, 2017
The color was darker than I like.
It needed more blonde. It looked like dull brown.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Cheryl - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Lydia G.
enero 24, 2017
Being a licensed hairdresser I thought I would see what this was all about
PUBLICADO POR:
Lydia G.
enero 24, 2017
The first problem I noticed choosing your natural hair color. The majority of the time the customer does not no their natural hair color. When selecting your color what you believe to be dark light red purple ect. May not be the same to the color specialist mixing your color that is why several times the color ends up too dark. It should be pointed out that if you have colored your hair this will not work if you want to lighten your hair you cannot use hair color to lighten pre colored hair that is why the new growth turns out one color and the ends are the same as they were previously. They should also inform people with long hair that they will need to purchase more than one bottle because it will not be enough to color all their hair. I purchased my color the directions given to put on my new growth or fine but whenever I pull color through the ends I do not use a 20-volume developer that damages your hair you only need to deposit color they should provide a lower volume developer to refresh your color on the ends. They should explain for people with gray hair that want good coverage around their hairline they should apply to the hairline completely and thoroughly first then proceed with the application on the rest of the hair. Not impressed with the shampoo and conditioner provided would recommend using what you know works well with your hair. Overall this is an average product not much different than purchasing your color at the drugstore. Downfall to this you don't get a photo of what the color looks like or a color swatch that you would be able to see in a hair salon. This is good for people that just do all over color don't expect anything great it's just average.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lydia - We apologize for any confusion regarding our service. As a custom service, every client is assigned a personal colorist to help with their selection once they complete their first order. We also design every product application and amount based on the client's hair, so first-time clients with long hair who need an allover application receive a free bottle for their ends with the appropriate developer. We hope this information is helpful and that you feel welcome to consult with your assigned colorist anytime in the future about your personalized experience.
PUBLICADO POR:
michelle O.
enero 24, 2017
Not as dark as I wanted
PUBLICADO POR:
michelle O.
enero 24, 2017
I Wanted more blue tones. But I got the same color as my last order even after writing a note for adjustments. However they did ship fast and I was able to dye my hair on time. Please let me know If I am unable to make it darker
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Michelle - We’re sorry that your color was not as dark and cool-toned as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Linda B.
enero 23, 2017
Not Enough to do the job
PUBLICADO POR:
Linda B.
enero 23, 2017
very easy to follow instructions, but there was not enough of the bottle 2 colour for my hair thickness and length, so i now have very patchy colouring. there was also not shampoo or conditioner to finish the job
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Linda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We will be reaching out to you shortly.
PUBLICADO POR:
jo O.
enero 23, 2017
Brown
PUBLICADO POR:
jo O.
enero 23, 2017
No matter what the colour always comes out brown. I'm trying to achieve the same deep cherry red/black colour I get from my stylist
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jo - We apologize that your most recent order did not have the tones you were looking for. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Lisa C.
enero 23, 2017
Not great just ok and was runny!
PUBLICADO POR:
Lisa C.
enero 23, 2017
Thought I would try this after reading online reviews, even though they were mixed. Color was runny, was too dark and left my hair feeling gummy and tacky! It stained my hairline to the point of looking fake, despite having the barrier cream and stain remover cloth, but still left me with hot roots and uneven coverage on regrowth for gray coverage in other spots. No more, not for this price. I will go back to store bought!!!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were unhappy with your color experience and we would love to help. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
PUBLICADO POR:
Jenni S.
enero 23, 2017
Greasy hair
PUBLICADO POR:
Jenni S.
enero 23, 2017
The color result is great, but something has made my hair extremely greasy even after 5 shampoos. Is this caused by the gloss color for the ends and how can this be prevented?
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Jenni - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy.This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Melanie M.
enero 23, 2017
It didn't lighten my hair one bit!
PUBLICADO POR:
Melanie M.
enero 23, 2017
I'm naturally medium/light blonde and I wanted to keep my sun kissed summer color but this did not even lighten my hair at all and darkened it darker than my natural color. I am completely dissatisfied. The purple tone adjuster didn't take out any brassiness or gold tones either. I guess this is not for me. I'd like a refund, I'm that upset. Not to mention my second order came completely smashed with the bottle contents leaking all over the inside of the box. I'm mortified that I have to walk around for 3 weeks until I can do something about it. I guess this service isn't for blondes. Sad, because I truly wanted it to work!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melanie - We apologize that you were unhappy with your experience. We see that you contacted us about these issues and we're currently working with you to ensure we resolve each matter to your satisfaction, including issuing a refund. Your experience as a client is important to us.
PUBLICADO POR:
Angela O.
enero 23, 2017
Not Satisfied
PUBLICADO POR:
Angela O.
enero 23, 2017
I like the color but my fair feels and looks like wax. It's terrible.. it's looks greasy from using this color.. I can't use anything to get rid of that waxi look and feeling. Guess it will just have to wear off..
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Angela - We’re sorry that your hair felt waxy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Terry Q.
enero 22, 2017
Wanted a brown blonde
PUBLICADO POR:
Terry Q.
enero 22, 2017
Showed more red
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Terry - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Mary H.
enero 22, 2017
custom hair colour
PUBLICADO POR:
Mary H.
enero 22, 2017
Did not colour any of my grey and left my hair more grey/ lilac.Will never buy again waste of money
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mary - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Gillian C.
enero 22, 2017
Increasingly disappointed with it day by day
PUBLICADO POR:
Gillian C.
enero 22, 2017
At first, I thought my color looked good, though overall, it was darker than I wanted. I had strawberry blond with medium brown roots and asked to match the roots and go a bit more copper, but what I got was more of a dark reddish brown, not as bright as I wanted. In the warm overhead lighting of the house, it looked pretty good, so I filled out the survey saying I was satisfied. But then, I was outside in daylight and found myself in front of a mirror where I saw for the first time that my roots were still significantly darker than my hair. In that lighting, it was very noticeable. That really bummed me out. When I mixed the color with the developer I was dubious about how brown the roots color looked. I couldn't see how that color would get my roots light enough to match, and now I know my instincts were right. The more I look at my mismatched roots and ends and the darker color overall, the less I like it. And in daylight, without the warmth of incandescent lighting, the overall color is quite dark. I'm pretty disappointed.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Gillian - We see that you have reached out to us personally with this feedback and your colorist is currently consulting with you on your goals for a reformulated color. We truly apologize that you were disappointed and we look forward to designing a formula that will best suit your needs.
PUBLICADO POR:
Cynthia S.
enero 22, 2017
my hair is feeling very dry.
PUBLICADO POR:
Cynthia S.
enero 22, 2017
my hair is feeling very dry from the dye
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Cynthia - We're truly sorry to learn your hair has been feeling dry. We would love to help, so we'll be reaching out to you shortly.
PUBLICADO POR:
Janet P.
enero 22, 2017
Hair left feeling heavy and greasy looking
PUBLICADO POR:
Janet P.
enero 22, 2017
After only doing a couple of strand tests I was very disappointed the colour left my hair feeling. Really heavy and had a greasy feel to it which has taken 3 shampoos to get back to normal. I will not be using this product again.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Janet - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Cindy S.
enero 22, 2017
Color not right
PUBLICADO POR:
Cindy S.
enero 22, 2017
Too much gold in color. I thought we had fixed this?
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Cindy - We apologize that your most recent order had too much gold. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Amber K.
enero 22, 2017
color not right
PUBLICADO POR:
Amber K.
enero 22, 2017
i asked for light cherry auburn but it had to much red in it making my hair brighter than before. red needs toned down.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amber - We apologize that your most recent order came out too red. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Julie R.
enero 21, 2017
Made my hair dry
PUBLICADO POR:
Julie R.
enero 21, 2017
This product smells wonderful but I noticed my hair felt very dry when trying to style it.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Juile - We're sorry to hear that you were disappointed by the results your Made For You hair color, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information.
PUBLICADO POR:
Linda S.
enero 21, 2017
wrong color
PUBLICADO POR:
Linda S.
enero 21, 2017
Color was not what I wanted. Instead of medium blonde my hair is now reddish!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Linda - We apologize that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Crystal C.
enero 21, 2017
Not good
PUBLICADO POR:
Crystal C.
enero 21, 2017
Bought this, followed the directions to a T, I still have roots and grey all it did was slightly darken my highlights and made them a golden brown🤢. So not happy
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Crystal - We're sorry to hear that your color turned out differently than you expected. We see that you have reached out to us with this feedback and your colorist sent you a complimentary reformulated color, per our Satisfaction Guarantee. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Keri S.
enero 20, 2017
Orange
PUBLICADO POR:
Keri S.
enero 20, 2017
My roots are orange unfortunately.not sure why the root developer was only a 15 when I stated that my natural color initially is a dark blonde and my shafts color was a light blonde. I'm pretty sure I needed a stronger developer. But I followed your directions and ended up with orange roots.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Keri - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color and offered our professional advice. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Cheryl-Ann A.
enero 20, 2017
It came fast
PUBLICADO POR:
Cheryl-Ann A.
enero 20, 2017
Came fast, the color did not last. I followed the directions and the color did not last very long will go back to doing what I did before! Tried to cancel my order entirely and it is very difficult there is not place to do so, thus is very frustrating.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Cheryl-Ann - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Terri Z.
enero 20, 2017
Not happy
PUBLICADO POR:
Terri Z.
enero 20, 2017
Not happy with the way the color turned out. I was wanting to cover some grays and stay close to my natural color, unfortunately that didn't happen. I will not be continuing with any future orders at this time.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Terri - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit you can retrieve at any time. Again we apologize, as we are committed to delivering the perfect results for you.
PUBLICADO POR:
Christy M.
enero 20, 2017
Nothing like what I asked for
PUBLICADO POR:
Christy M.
enero 20, 2017
Chose a blondish brown with a hint of red. My hair is now orange. No more mystery colors for me:(
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Christy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Wendy S.
enero 20, 2017
hair color
PUBLICADO POR:
Wendy S.
enero 20, 2017
the color was off, it was lighter than my roots. One bottle is not enough to cover my roots. I have a lot of hair.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Wendy - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Rebecca D.
enero 20, 2017
Not as expected
PUBLICADO POR:
Rebecca D.
enero 20, 2017
I have been dying my hair for years and this is the first product that ever caused issues on my scalp. There was no smell which was important but it did not cover all my greys like I feel it should have. I used the shampoo and conditioner but my hair felt extremely dry after one day. Between the sores on my scalp and the dry hair I don't feel this product is for me.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Rebecca - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you've already reached out to us and received a refund and further helpful information. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Summer S.
enero 20, 2017
Love the color but still see grey hair at roots!!
PUBLICADO POR:
Summer S.
enero 20, 2017
I love how soft and unprocessed my hair feels immediately following the use of your color. I really like the color too, it's a shame that I can still see grey hair shimmering through at my roots... I have better luck with the cheap box dye I buy at the store.... I tried...
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Summer - We're sorry that your most recent color order did not cover the gray at your roots. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
joan B.
enero 19, 2017
To dark
PUBLICADO POR:
joan B.
enero 19, 2017
I really wanted a lighter blond, this one was to dark
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Joan - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Ginny B.
enero 19, 2017
A little dark
PUBLICADO POR:
Ginny B.
enero 19, 2017
This latest color seemed darker. I am also having a problem with fading and losing shine throughout my hair within the first two weeks.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Ginny - We’re sorry to hear that your color came out darker than you expected. We have received your request for change. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Dianna M.
enero 19, 2017
Gloss purchased and used
PUBLICADO POR:
Dianna M.
enero 19, 2017
I'm uncertain if it was the gloss or if the formula changed somewhat but my hair ended up being a lot darker than the previous 2 times I used your product :-(
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Dianna - We’re sorry that your results came out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Claudia P.
enero 19, 2017
First time using
PUBLICADO POR:
Claudia P.
enero 19, 2017
I really love the color I have with this. However after a few washes, I've noticed my roots are losing color quickly. I only used the dye about 11 days ago and some grey is back. I also only wash my hair 2 times a week, so it's had 4 washes.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Claudia - While we're glad to hear you liked the color, we apologize you color faded so quickly. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa T.
enero 18, 2017
TOO DARK
PUBLICADO POR:
Melissa T.
enero 18, 2017
Not for me - VERY unhappy and my hair is damaged and frizzy
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Melissa - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Julie M.
enero 18, 2017
Color
PUBLICADO POR:
Julie M.
enero 18, 2017
Not the color is was expecting
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have already reached out to us and we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Wendy F.
enero 18, 2017
Gray hair
PUBLICADO POR:
Wendy F.
enero 18, 2017
It doesn't cover the gray very well. After one wash, it washes out around my temple and ears.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Wendy Sue - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
AAMM
enero 17, 2017
Really wanted to love this site
PUBLICADO POR:
AAMM
enero 17, 2017
This site sounded amazing, until I colored my hair :( It came out NOTHING like I had ordered. I filled out the questionnaire, mentioned I had recently colored my hair (no roots yet), my order came with a bottle for roots I didn't have. I still followed instructions to the T (they are the professionals they should know, right?) and my hair came out darker than my natural hair (was supposed to be lighter)!! I sent in a request to my "stylist" mentioning how wrong they got it and NOTHING. Haven't heard a peep from anyone. This was 3 days ago. The best thing is I decided to splurge on the clips and brush set. Pretty sad. I have been disappointed before, thought this would be different. WRONG.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
AAMM - We apologize that your color turned out differently than you expected and for any misunderstanding. It seems you did not receive the personal response your colorist sent after reading your message. We adjusted your formulation and instructions for you and sent a free reformulated color shortly thereafter. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your tailored reformulation.
PUBLICADO POR:
Holland U.
enero 17, 2017
Too drying
PUBLICADO POR:
Holland U.
enero 17, 2017
It's just too drying and although you may say it needs to open the cuticle, after that it didn't really deposit the color (and I followed the instructions to a T)
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Holland - We're sorry to hear results felt dry and did not seem to deposit well. We'd like to bring your attention to massaging the leftover mixture into your hair all over until it feels creamy before you add water and rinse, as this is crucial to keeping your hair moist. We'd love to redesign your color to suit your coverage needs, so we'll be reaching out to you shortly to offer a complimentary reformulation, per our Satisfaction Guarantee.
PUBLICADO POR:
Carrie C.
enero 17, 2017
Didn't cover the grey
PUBLICADO POR:
Carrie C.
enero 17, 2017
I absolutely love the color BUT it didn't cover my grey hairs. My intention and hope with beginning to dye my hair again (after not having dyed it in 6 years) was to specifically hide the new grey areas. I love the color so much I just wish it had held onto the grey strands.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Carrie - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kelley L.
enero 17, 2017
very gummy
PUBLICADO POR:
Kelley L.
enero 17, 2017
Not ok. Very gummy took me 2 hours to wash out gummy, about 50$ in baircare products to fix my colors
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kelley - We’re sorry that your hair felt stiff after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Jacqueline L.
enero 17, 2017
Unhappy customer
PUBLICADO POR:
Jacqueline L.
enero 17, 2017
I was all excited about using esalon to color my hair. My excitement turned into anger after using the color sent to me. It was the wrong color. I'm extremely disappointed. Unfortunately I wasn't aware they keep sending the color. So now I am throwing away money
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Jacqueline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you contacted us to let us know you were unaware of auto-delivery and received a refund accordingly. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Renee P.
enero 17, 2017
Gray hair coverage
PUBLICADO POR:
Renee P.
enero 17, 2017
I don't how long your hair color is supposed to last but in my hair it lasts two weeks. I'm better off buying the cheap permanent hair color at Walmart at least it lasts.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Renee - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sue B.
enero 17, 2017
Custom hair color
PUBLICADO POR:
Sue B.
enero 17, 2017
The color this time didn't seem to color as well as it did last time.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Sue - We’re sorry to hear that your hair color did not cover the same as last time. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results for your personal needs. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results.
PUBLICADO POR:
Loren S.
enero 17, 2017
Not what I expected
PUBLICADO POR:
Loren S.
enero 17, 2017
I ordered strawberry blonde, but the color did not so much strawberry as just medium blonde. It was so much like the color I already had that no one could tell that I had colored my hair at all. While the customer service has been excellent, and the actual color process was so much better than box color, I wish the color I received had been closer to what was stated.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Loren - We apologize that your blonde was not as warm as you expected. We see that you already contacted your colorist and we sent a free reformulated strawberry blonde color. We can't wait to hear your feedback on your custom adjustment!
PUBLICADO POR:
Kristy D.
enero 16, 2017
Hard to remove
PUBLICADO POR:
Kristy D.
enero 16, 2017
The color is ok but it is hard to washout of my hair. I have three boxes that I have not used under my sink. I have tried to cancel delivery but could not. I hope it is canceled this time...$25 dollars is adding up when I can't use the product.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kristy - Thank you for your feedback. We apologize for any confusion and see that you already successfully cancelled further deliveries. Additionally, we would like to draw you attention to the step in your Personalized Instructions that takes place after your timing and before you rinse, as this will help you remove any color residue from you hair. Again we apologize, and we hope this information is helpful!
PUBLICADO POR:
jennifer M.
enero 16, 2017
Colour much too dark
PUBLICADO POR:
jennifer M.
enero 16, 2017
I was nervous about using this as it said to only put on roots to prevent making other hair darker and then just before rinsing massage into other hair this should be for 1 minute which is what I did my roots are a horrible gingery colour much darker than before its awful i wanted lighter not darker very disappointed
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Jennifer - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Corina R.
enero 16, 2017
Not the color I asked for
PUBLICADO POR:
Corina R.
enero 16, 2017
I made request for a caramel color. I got a dark brown. Not happy with my color at all.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Corina - We apologize that your color came out differently than you expected. We see that you have reached out to your colorist, who has offered recommendations for your desired look. Again we apologize, as we value your experience.
Terrible product it is harsh, dried-out hair, and causes breakage. After using the product my hair was so damaged. Don't use this on your hair! I used this over a month ago and am now struggling with getting my hair back into healthy shape. It's try, lacks luster and shine and looks awful. I followed the directions exactly. In addition, it was missing product it says it comes with a conditioner, but that was never in there. My first shipment arrived and the color bottle was leaking all over my doorstep. It was a mess. I will say, that the customer service was wonderful! I immediately called them, and they immediately send out a replacement shipment. They were polite and very accommodating. My interaction with the customer service team was Top Notch. That is the only good thing I have to say about eSalon. The product itself is one that I would never recommend anyone try. My hair is a ruined mess and it is going to take me a long time to get it back to its once healthy, lustrous , shiny condition. Basically, all I can do is wait till the damaged hair grows out. 1 order does not provide enough product for long hair. My hair is a little longer than shoulder length and there was not enough product to adequately cover the amount of hair I had. I needed two orders in order to adequately cover the amount of hair I have. The product is liquid color as opposed to a cream color . It's basically just like what you would buy in the grocery store, only with more steps and with harsher chemicals. my case this was a double process. You administer 1 series of color and then another series of color. It's time consuming and forces you to process your hair with these awful chemicals twice. I'm not a beautician. I'm not in the beauty business. I don't have any connection with any hair color Product Company. I'm just a regular consumer who thought I'd give this innovative product a try. The idea and eSalon advertising sounded promising. I read many bad reviews and should have listened
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Erica - Thank you for taking the time to share your feedback with us. We see that your colorist reached out to you personally about your experience to offer guidance on your application and we are set to send a free order to you once your hair is ready. We truly value you as a client and look forward to delivering the perfect experience for you.
PUBLICADO POR:
Agnieszka C.
enero 15, 2017
Really bad product
PUBLICADO POR:
Agnieszka C.
enero 15, 2017
I am really unhappy with the colour . Turn out too dark and did not cover my grays. Hair felt like as if cover md with silicon
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Agnieszka - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Christine S.
enero 15, 2017
Will never use this again
PUBLICADO POR:
Christine S.
enero 15, 2017
Feels like vaseline is in my hair and I can't get it out grossed out will never use this again....and that's after 2 washes and 2 rinses
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Christine - We’re sorry that your hair felt greasy after your color application. This feeling is most likely caused by residual color still coating your hair and/or scalp.Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Barbara H.
enero 14, 2017
Hair color
PUBLICADO POR:
Barbara H.
enero 14, 2017
Just received my product today. Boy was I surprised when I saw the list of ingredients! I WON'T be using this product!!!! Do you want me to return it or should I just throw it away???? Please advise what to do with product. Thank you!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Barbara -We’re sorry that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Launa P.
enero 14, 2017
Wrong again
PUBLICADO POR:
Launa P.
enero 14, 2017
Color was all wrong didnt cover greys. Brassy
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Launa - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Linda J.
enero 14, 2017
Turned my hair brassy/red-orange!!!!!
PUBLICADO POR:
Linda J.
enero 14, 2017
I asked for a lighter color and more gray coverage. The color I had previously wa LJ-06-15VOL. . It was never brassy... It was changed to LJ-07-20VOL. I hate the resulting color.. I'm cancelling my membership; I'll find a better color elsewhere. It's a shame, because my daughterr and I have been members for over 2 years now. DISAPPOINTING!. The 20 volume was too strong.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Linda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
eyleen T.
enero 14, 2017
Total coverage
PUBLICADO POR:
eyleen T.
enero 14, 2017
The color doesn't color/cover the greys as it should even when left on for the recommended time. Also I've noticed the color fades a couple of weeks sooner than it should.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Eyleen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Eileen W.
enero 14, 2017
Color
PUBLICADO POR:
Eileen W.
enero 14, 2017
Feel like each new batch that comes is different not same color and still having trouble with the gloves made for very small hands
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Eileen - Thank you for your feedback. We would be happy to assist you with your experience personally and will be reaching out to you shortly. We look forward to assisting you!
PUBLICADO POR:
Deborah W.
enero 13, 2017
Hair color
PUBLICADO POR:
Deborah W.
enero 13, 2017
When I first put the color on it looks fine. It comes off on the towel after a few showers. I don't like the dull color after a few weeks. Leaves a stain on my head.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Deborah - Thank you for your feedback. We see that you shared your feedback with your colorist and we adjusted your color accordingly. Additionally, we recommend that you rinse out your conditioner with cold water to help prevent color transfer onto towels. We hope this information is helpful and look forward to your feedback on your new color!
PUBLICADO POR:
Amber K.
enero 13, 2017
Regret
PUBLICADO POR:
Amber K.
enero 13, 2017
I am sorry to say I will not be ordering esalon color anymore. I love the color except I should not have to color every 2-3 weeks. I can buy my box color and it dosnt wash out at all. I do have esalon color safe shampoo but your color still washes out. You can see it come out with the shampoo.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Amber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Eleyna B.
enero 13, 2017
Not enough hair color to color entirety of my hair
PUBLICADO POR:
Eleyna B.
enero 13, 2017
I did not receive enough hair color to color all of my hair. I have extremely thick hair and I had the entire left side of my head without color. The color itself was what was I was looking for, but I just did not have enough to do my whole head. Definitely disappointing.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Eleyna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, your colorist has reviewed your comments and has made any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Skye B.
enero 13, 2017
Turned my hair cherry chocolate
PUBLICADO POR:
Skye B.
enero 13, 2017
I just tried your product and was very excited for positive results. My color before dying my hair today was a caramel brown with blond high lights and medium brown roots. My goal as specified was to return my hair to it's natural color, a golden medium brown. The hair dye turned my hair a deep maroon brown with crimson highlights. It definitely does not look natural and it is excessively red. I am not satisfied with this product and would not recommend it.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Skye - We apologize that your color turned out differently than you expected. We see that you already reached out to us and we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions once you retrieve your credit. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
J B.
enero 12, 2017
Sticky
PUBLICADO POR:
J B.
enero 12, 2017
My hair was left with a very sticky feel and it took forever to wash out. It felt like I dyed my hair with petroleum jelly and my tub looks like it too. The color is about 3 shades redder than I anticipated. Very disappointing.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
J B. - We’re sorry that you were unsatisfied with the shade of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Deb B.
enero 12, 2017
Too dark, too expensive
PUBLICADO POR:
Deb B.
enero 12, 2017
The shade was too dark. it's much darker than I expected a "light" brown to be! I feel that I can get the same or better results using a store-bought box of coloring. Also too expensive. Please cancel future orders.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Deb - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We have suspended your account per your request; but we hope to continue helping you find hair perfection in the future!
PUBLICADO POR:
Tammy M.
enero 12, 2017
Too dark
PUBLICADO POR:
Tammy M.
enero 12, 2017
This color was too dark and the red didn't show up at all. It tuned out very dark and color was flat.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Tammy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kelly Z.
enero 12, 2017
Confused!
PUBLICADO POR:
Kelly Z.
enero 12, 2017
My original order was for a deep red/violet... that was great! Then i received my 2nd and the color was completely different. When I called about the color I was told it was because of the gloss (Im not sure if thats the right term)
I want my COLOR, not gloss, to be a red/violet. Is that possible? IF not, I want my order canceled!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Shayla G.
enero 12, 2017
Color was fine.
PUBLICADO POR:
Shayla G.
enero 12, 2017
Color was fine, was almost what I had wanted out of it. However, the past three times I dyed my hair using esalon, it had left my hair feeling overly moisturized or really oily/greasy, no matter how much I scrubbed at it. It took four or five days for it to return to its normal texture and for me to be able to blow dry and style it to see how the color actually turned out.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Shayla - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Debra W.
enero 11, 2017
Not a Red Head
PUBLICADO POR:
Debra W.
enero 11, 2017
Everyone I dealt with was polite and seemed to want to be accommodating, however, I feel that I was not truly listened to concerning my desired color. I stressed with detailed info and pictures that my experience with coloring my hair is undesired red tones. I was assured that a color could be designed for me that would eliminate this outcome. I had 4 tries of using this product and two adjustments, I provided detailed feedback and included pictures of my hair after using this product. All 4 times my hair color came out red. Sometimes the red was darker but still very red. I also was discouraged with the grey coverage. I started this process in August 2016 it is now January 2017. I have cancelled the order that was scheduled for February 2017. I wish I could rewind and never attempted to try this process.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Debra - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, supplied complementary reformulations for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Megan H.
enero 11, 2017
Color did not stick
PUBLICADO POR:
Megan H.
enero 11, 2017
I have not dyed my hair for 5 years, and was finally ready for a change. I was so excited to try this product, because I mean for $10 that's a great deal. Unfortunately for me, it was too good to be true. The color did not stick, I followed the instructions, down to the Pro Tip, of using the shampoo with hair dye mixed in to lock it in.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Megan - We’re sorry that you were disappointed with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color modification options and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tonya R.
enero 11, 2017
Want to cancel
PUBLICADO POR:
Tonya R.
enero 11, 2017
Not impressed I want to cancel my subscription
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tonya - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Camille M.
enero 11, 2017
Soft black/blue
PUBLICADO POR:
Camille M.
enero 11, 2017
Definitely not the blue/black I wanted...It was more of a rinse..sadly disappointed.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Camille - We’re sorry that you were unhappy with your color results. When coloring with dark hair, any tonal shades added will always be very subtle as a reflect only visible under light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Joann O.
enero 11, 2017
Worst hair color ever
PUBLICADO POR:
Joann O.
enero 11, 2017
I did everything your instructions said and this did not change or even color my hair . I wasted good money on a terrible product
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Joann - We're sorry that your most recent color order did not provide the change you expected. Upon reviewing your profile, we see that you shared your feedback with us and we have credited your account with one complimentary hair color credit. Once you retrieve this credit, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Mary C.
enero 11, 2017
Wrong color
PUBLICADO POR:
Mary C.
enero 11, 2017
Supposed to be red. It's dark blonde, now I have too out and find something to cover it
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mary - We apologize that your color did not turn out as red as you expected. We see that you contacted your colorist and we sent you a free reformulation for a redder color, per our Satisfaction Guarantee. We look forward to hearing about your results!
PUBLICADO POR:
Robin P.
enero 11, 2017
Not the color I ordered to red
PUBLICADO POR:
Robin P.
enero 11, 2017
I love the product my hair is very shiny ad silky but it's not the color I ordered it's way to red.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Robin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kayla F.
enero 10, 2017
Staining
PUBLICADO POR:
Kayla F.
enero 10, 2017
Do not like how hard it is to get hair color stains off my skin.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kayla - Thank you for your feedback. We apologize for the experience you had with our product staining your skin. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dianne B.
enero 10, 2017
deeply invested nourishing hair mask and color
PUBLICADO POR:
Dianne B.
enero 10, 2017
hair mask was hard to work with, not enough instruction and the two color products did would not blend properly in the bottle - had to put them in a bowl to mix together and use brush to apply
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Dianne - We’re sorry that you were disappointed by the results of your color application and our Deeply Invested. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Kristen M.
enero 10, 2017
Why is it impossible to cancel this service?????
PUBLICADO POR:
Kristen M.
enero 10, 2017
I cancelled this last year. I got no email saying that they would ship, just a charge to my account that I did not authorize.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kristen - We're sorry to hear that about that you've had diffuculty attempting to cancel your account. We have reviewed your account and see that you were able successfully contact us and a representative helped you. Per our Satisfaction Guarantee, we had gone ahead and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Corinn R.
enero 10, 2017
color with more depth
PUBLICADO POR:
Corinn R.
enero 10, 2017
just wanted a color with a little more rich depth
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Corinn - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Lisa F.
enero 9, 2017
Hair color didn't change like I wanted it to
PUBLICADO POR:
Lisa F.
enero 9, 2017
When I sent in photos and changes for my hair color, I thought there would actually be a change in what my color would look like once I finished coloring. The color basically looked the same as last time I colored it with eSalon. I wanted it darker and redder. The results turned out fine for the color it is - a nice brown. However, it wasn't what I thought I ordered. I guess I'll try again at a later date.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
.
enero 9, 2017
Did not like
PUBLICADO POR:
.
enero 9, 2017
Too red- had to recolor with store bought color to make light brown
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Wendy - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Heidi H.
enero 9, 2017
brought out my natural red highlights
PUBLICADO POR:
Heidi H.
enero 9, 2017
brought out my natural red highlightS. and when i told eSalon about this they didnt understand and told me not to dye over already dyed hair. when I didnt! i then explained myself again. They copied and pasted theyre response and sent it again with no change and then sent the same color dye to me again. im beyond upset!!!
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Heidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joy L
enero 8, 2017
Still brassy
PUBLICADO POR:
Joy L
enero 8, 2017
My hair appears brassy and dried out even with color shampoo and conditioner.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Joy - We apologize that your hair color turned out drier and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results and we'd like to help rehydrate your hair. We will be reaching out to you shortly. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
PUBLICADO POR:
Maureen R.
enero 8, 2017
color
PUBLICADO POR:
Maureen R.
enero 8, 2017
the color is still missing the mark, it wasn't as light as I like it, if you could go more blonde, than more orange, that would work.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Maureen - Thank you for your feedback. We have passed your request for your adjustment onto your colorist to consult with you before your order ships. We look forward to working with you!
PUBLICADO POR:
Kimberly B.
enero 8, 2017
Color is ok
PUBLICADO POR:
Kimberly B.
enero 8, 2017
Like the box presentation the product was sent in.
The color was ok. I requested beige blond. No red tones or yellow tones.
However, I had them.. Made my hair very dry.. Had to apply a deep conditioner.. If I compair my regular hair color to this . Mine was better and more convient. This product might work for someone who don't mind ordering hair color on line.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
JoAnn S.
enero 8, 2017
Doesn't cover my grey.
PUBLICADO POR:
JoAnn S.
enero 8, 2017
The hair color is great; however, it does not cover my grey.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
JoAnn - We're sorry that your most recent color order did not provide you with the grey coverage you were hoping for. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
glenda D.
enero 7, 2017
What happened.
PUBLICADO POR:
glenda D.
enero 7, 2017
When I requested this hair color, never, never, never did I mention anywhere that I wanted RED hair...and that is exactly what I have. How did this happen.....I look like an idiot!!!!!!!!!!!!!!!!!!!!!!
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PUBLICADO POR:
Kelsey M.
Respuesta de nuestros expertos
Glenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Erin B.
enero 7, 2017
Color
PUBLICADO POR:
Erin B.
enero 7, 2017
I treated my roots as suggested and they came out slightly lighter than the rest of my hair. The allover color looked dark- like I loved but was brassy from day one.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Erin - We apologize that your hair color turned out lighter and brassier than you expected at your roots. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and will reach out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Irene M.
enero 7, 2017
Didn't color roots well
PUBLICADO POR:
Irene M.
enero 7, 2017
Need more brown, less dark blond and red. I pull red color naturally so I need some slight bit of green to counteract. Willing to try again but not happy with first color at all.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Irene - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Amanda W.
enero 7, 2017
Color didn't stick
PUBLICADO POR:
Amanda W.
enero 7, 2017
So I love everything about this service -the user-friendliness, the quick delivery, the price, the packaging, even the shampoo and conditioner for after-coloring- but the color I applied didn't take anywhere but my roots, so now I have reddish/copper roots and dark brown hair, which is a bit funky looking. Maybe it is because my hair has been dyed, or it was just too dark for what I wanted -since I followed the application instructions to a T- but the dye itself just didn't work for my hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Amanda - We're glad to hear you otherwise enjoyed our service, but we apologize that your color turned out differently than you expected. Upon reviewing your account, we see that your colorist reviewed your comments and adjusted your formulation accordingly. We look forward to your feedback on your customized modifications!
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