It is fine but still did not cover all my grays at the roots.I would have loved it a bit lighter color. I do understand that I made the color choice but I appreciate it. It made my hair feel very thin , if that makes any sense. Thanks so much
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Maggie - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Inez R.
febrero 10, 2017
Darkk
PUBLICADO POR:
Inez R.
febrero 10, 2017
Way too dark
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Inez - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Glory M.
febrero 10, 2017
Dull and kit supplies less.
PUBLICADO POR:
Glory M.
febrero 10, 2017
Didnt have all the supplies with this kit, as previous ones.
Color seems a bit drab.
I am changing the color for next shipment. Hope that will help.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Glory - We are sorry to hear you were missing items in your kit! Please let us know if this happens in the future and we will be happy to send you a complementary replacement. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Tina M.
febrero 10, 2017
Made my hair to dry
PUBLICADO POR:
Tina M.
febrero 10, 2017
And did not come out the colour i whated plus it was to dark. And the ladys got lovely shinely hair not dull like my. So I am disappointed with it not worth the money so can you cancel all my orders please
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Tina- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Amber D.
febrero 10, 2017
Color not as expected
PUBLICADO POR:
Amber D.
febrero 10, 2017
This is the first time I've disappointed in a color after a couple years of being a customer.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Amber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Amy M.
febrero 10, 2017
Does not cover Grey well
PUBLICADO POR:
Amy M.
febrero 10, 2017
Roots turn out lighter than the rest, just isn't good at coloring the grey.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Amy- We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
nathalie O.
febrero 10, 2017
not as good as before
PUBLICADO POR:
nathalie O.
febrero 10, 2017
I don't know if the formulation changed, but the texture of my last hair color product seemed "drier" than it used to be, it didn't spread as easily in my hair. I like that it doesn't leak everywhere, but the consistency seemed different this time. I was also disappointed with the color itself. I specifically requested no red, and to neutralize the red, but my brown is definitely reddish. Normally, I really love Esalon, it's just this last order that disappointed me.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Nathalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Linda Z.
febrero 10, 2017
Not really pleased with hair color.
PUBLICADO POR:
Linda Z.
febrero 10, 2017
The color fades really quickly. Not really happy with it.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Linda- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Nicola E.
febrero 9, 2017
wanted to color the roots
PUBLICADO POR:
Nicola E.
febrero 9, 2017
but the color was darker then my other hair so i colored all hair, which was possible as there was enough color and hydrogene peroxyd left. then - after 1 week my roots were grey again - well the coverage of my grey hair was sufficient on the first sight - but a week later it was washed away. application and supplies were very comfortable- but the color was slightly too dark and the roots still grey - so you get 3 stars
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Nicola - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Helena A.
febrero 9, 2017
MY ends are not dark...
PUBLICADO POR:
Helena A.
febrero 9, 2017
I wanted to give this a try... someone told me they loved it. I love my roots, however my ends are much lighter and i don't like it
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Helena - We are sorry that your hair color turned out differently than you were expecting. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Vanesa B.
febrero 9, 2017
HORRIBLE
PUBLICADO POR:
Vanesa B.
febrero 9, 2017
I rinsed my hair for over 20 min.. washed it 8 different times and the color would not come out of my hair. It was wax like and just disgusting. My hair feels so dry right now. I wont use this again
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Vanesa - We’re sorry that your most recent hair color left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Nancy M.
febrero 9, 2017
Product was open
PUBLICADO POR:
Nancy M.
febrero 9, 2017
I did not get the chance to do my hair until this past weekend - Feb. 5. When I broke the seal on the box, the stuff in the squeeze bottle had leaked out because the lid was not tight. I took pictures if you care to see them. There was still enough to use it though.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Nancy - We are sorry to hear that your order arrived damaged! We are currently processing a complimentary replacement order for you.
PUBLICADO POR:
Deb V.
febrero 9, 2017
Horrible to work with
PUBLICADO POR:
Deb V.
febrero 9, 2017
It took me 8 washes and 3 conditions with my own shampoo to get the icky sticky out of my hair. The shampoo that came with it acted like water. It never lathered before or after coloring.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Deb - We’re sorry that your most recent hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Carolyn B.
febrero 9, 2017
Un-happy hair(color)!
PUBLICADO POR:
Carolyn B.
febrero 9, 2017
I'd written you over a month ago to tell you I was unhappy with the previous haircolir shipment, as the results wrre WAY too dark, as compared to previous. I had NOT changed anything prior to that! I received no response but Now, you sent me another " refill" AND charged my VISA yet again! (NOT in keeping with your "100%satisfaction" guarantee! ) I am unsure whether you made any changes or not? Also, I am afraid the color will, once again, be darker than my original! Please send return instructions.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Carolyn - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Melissa H.
febrero 9, 2017
Color is great, but damaged hair.
PUBLICADO POR:
Melissa H.
febrero 9, 2017
I love the color and have used it three times now. I have used the same hair products for years, but noticed my hair has become tangled and difficult to brush since using the E salon product. When getting my hair cut it was pointed out that all of elasticity is gone from my hair from the color product. I now have to spend extra to repair the damage.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Melissa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Cris B.
febrero 9, 2017
Shortest coverage for grays...ever!
PUBLICADO POR:
Cris B.
febrero 9, 2017
Okay, I've tried my custom color - it is a great match and a nice color, which is what makes it even more disappointing - three times now. I apply as prescribed to cover my grays - and I'm 99% sure this is not user error - been doing this for a lot of years now. Each time, by the second day - without washing, mind you - my grays are showing around the edges. I don't know what might cause this, but it is frustrating to go from perfect coverage one day to not so perfect the next. It goes downhill from there. If you need serious gray coverage that lasts, this is not the product for you.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Cris - We’re sorry that you were disappointed by the results of your color application, and that it did not provide you were the gray coverage you were expecting. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Melia M.
febrero 8, 2017
Are those greys
PUBLICADO POR:
Melia M.
febrero 8, 2017
After applying the very strong smelling product my eyes burned and I still have greys :(
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melia - We’re sorry your recent order didn’t provide the coverage you expected. We would love to send you a free reformulated color for better gray coverage, per our Satisfaction Guarantee. We recommend applying this in a well-ventilated area to ensure you feel comfortable. We look forward to delivering results that will delight you!
PUBLICADO POR:
Helena M.
febrero 8, 2017
Color
PUBLICADO POR:
Helena M.
febrero 8, 2017
I like the Color, it is not what I expected, because I wanted a color that match my natural color. The only thing is that it doesn't color my grey hair very well.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Helena - We’re sorry your recent order didn’t provide the coverage and color you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your complimentary reformulation accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the results you’re looking for.
PUBLICADO POR:
PATRICE T.
febrero 8, 2017
hair color
PUBLICADO POR:
PATRICE T.
febrero 8, 2017
Hair color is not what I expected for the price. Plus I do not like the shampoo or conditioner that comes with it. Between the coloring and the shampoo and conditioner my hair feels like a heavy wool coat is on my head.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Patrice - We’re sorry that your hair felt heavy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Laura F.
febrero 8, 2017
SERIOUSLY!?!?!
PUBLICADO POR:
Laura F.
febrero 8, 2017
I've been coloring my hair for AT LEAST 27 years, and have gotten better results with a box dye. What a disappoint!!! The grey still showing, blah coloring, and I asked for a dark golden blonde...Ended up with a light/medium brown... VERY DISAPPOINTING.... SO now off to spend more money to fix it...
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Ione H.
febrero 8, 2017
Wrong Color
PUBLICADO POR:
Ione H.
febrero 8, 2017
I expected a bit more red in the color. This is just brown.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lone- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Brooke W.
febrero 7, 2017
Never again
PUBLICADO POR:
Brooke W.
febrero 7, 2017
This made my hair feel dry, brittle, and over all gross. It took over 5 days for my hair to get back normal. Will not use your product again. And the chemical smell is not healthy for you.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Brooke - We're sorry to learn your results felt dry and waxy. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
PUBLICADO POR:
Phyllis C.
febrero 7, 2017
Did not give good gray coverage.
PUBLICADO POR:
Phyllis C.
febrero 7, 2017
The color was exactly what I wanted, but it did not cover the gray well.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Phyllis - We are glad to hear that the color was exactly what you wanted, but we apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We look forward to providing you with the color you love, plus the gray coverage you need!
PUBLICADO POR:
Laura L.
febrero 7, 2017
Wrong color
PUBLICADO POR:
Laura L.
febrero 7, 2017
I was hoping for purple. I received the same color as i previously had. A little disappointed with the color. But great products.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Laura - We're glad you feel our products are great, and we'd love to increase the Pearl tones in your color. We wish to inform you that our Pearl is very subtle and only appears as a reflect under light, and will be reaching out to you shortly with more details on your adjustment. Your next color order will be a complimentary reformulation, per our Satisfaction Guarantee, and we look forward to crafting it for you!
PUBLICADO POR:
Elizabeth S.
febrero 7, 2017
Dull color
PUBLICADO POR:
Elizabeth S.
febrero 7, 2017
I tried several times to get my color right but, it never changed. I wanted a nice chocolate with a hint of some red. I really like a mahogany color. It came out drab. I also ordered the gloss and all that was, was another color with 20 volume developer. my hair is completely dried out from it. This is my last order from e-salon. I really wanted to like it but, it justed didn't work for me.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Elizabeth - We’re sorry that you were unhappy with the results of your color. We see that your colorist reviewed your comments and sent you a complimentary formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
Cindy C.
febrero 6, 2017
It covered the grey really well. Everything else looks about the same.
PUBLICADO POR:
Cindy C.
febrero 6, 2017
I'm going to have to call you because there isn't enough room for me to explain & ask questions. Thank You, Cindy
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Cindy - Thank you for your feedback. We'd welcome the opportunity to speak with your personally. You can reach our US office toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday. We look forward to hearing from you!
PUBLICADO POR:
patricia H.
febrero 6, 2017
Not satisfied with this product
PUBLICADO POR:
patricia H.
febrero 6, 2017
I want to cancel my subscription and do not want to receive anymore shipments
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Patricia - We apologize that you were dissatisfied. We see that you contacted us and we helped you turn off your Color Plan and offered you a complimentary reformulation, per our Satisfaction Guarantee. Your experience is very important to us and we're happy to help any way we can.
PUBLICADO POR:
Chantal K.
febrero 6, 2017
Brassiness
PUBLICADO POR:
Chantal K.
febrero 6, 2017
I've made no changes to my hair and my last two shipments of hair color have pulled way too much warmth in my hair color. I never had this problem with my previous shipments. I had to purchase a toner over the counter to counter act the brassiness.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Chantal - We apologize that your color was coming out differently despite no changes to the formula. Hair is personal and can change over time. We see that you reached out to your colorist and we send you a free adjusted hair color. We can't wait to see your results!
PUBLICADO POR:
Angela B.
febrero 6, 2017
First colour application
PUBLICADO POR:
Angela B.
febrero 6, 2017
The colour was ok, but I think it would be better slightly lighter.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Delia O.
febrero 6, 2017
Very good products
PUBLICADO POR:
Delia O.
febrero 6, 2017
Very good products but my next shipping is in March and I already showing my roots, and I need the color lighter tham the one was sent. I showing my greys already
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Delia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your gray coverage and desired color. So we have credited your account for one complimentary hair color order. We look forward to providing you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Christine L.
febrero 6, 2017
Not what was expected😕
PUBLICADO POR:
Christine L.
febrero 6, 2017
Color is very light and dull. Was hoping for more color. Not sure i will order again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Christine- We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Susan R.
febrero 6, 2017
gray did not cover well at all
PUBLICADO POR:
Susan R.
febrero 6, 2017
when I covered my roots they turned only red the rest is dark looks funny followed directions use bottle 1 on roots bottle two on length
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that your hair color came out differently than you expected. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order and we see your colorist has already adjusted based on your feedback. Again, we apologize you were unhappy with your results and look forward to delivering the right results for you!
PUBLICADO POR:
Ginny W.
febrero 6, 2017
Did not cover grays.
PUBLICADO POR:
Ginny W.
febrero 6, 2017
I was excited to try this hair color. I ended up being very disappointed with the results. I looked in the mirror and still saw my grays shining away. I had so much product on my head...there was no reason for grays to not be covered. I would not order this dye again.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Ginny - We’re sorry to hear that your grays were not covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
SHARON A.
febrero 6, 2017
faded immediately.
PUBLICADO POR:
SHARON A.
febrero 6, 2017
This faded immediately. Second time in the last few months. Guess it's back to the drugstore.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sharon - We're sorry that your most recent color faded faster than you expected. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Abby O.
febrero 6, 2017
Where is the color?!
PUBLICADO POR:
Abby O.
febrero 6, 2017
I started with dark brown hair. Apply applying the custom hair I ended up with dark brown hair. No color.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Abby - We apologize that you did not see a difference after applying your color. We'd love to make a change for you, so we've added a complimentary hair color credit to your account, per our Satisfaction Guarantee. We’re committed to delivering results you can fall in love with, and we look forward to proving it to you.
PUBLICADO POR:
Betty D.
febrero 6, 2017
The color was different than imagined.
PUBLICADO POR:
Betty D.
febrero 6, 2017
It was a bit too red for my taste. I'm used to being a golden blonde. I don't think I would try again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Betty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Courtney H.
febrero 5, 2017
Lovely color but didnt cover
PUBLICADO POR:
Courtney H.
febrero 5, 2017
I requested my natural color only brighter and better and you did it!
Unfortunately the grays weren't affected at all.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Courtney - We’re sorry to hear that your hair color did not provide you with the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Crystal B.
febrero 5, 2017
Orange not Blonde
PUBLICADO POR:
Crystal B.
febrero 5, 2017
My hair doesn't turn out blonde it turns out orange! Don't order from this company they never answer the phone so canceling your order is a nightmare!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Crystal - It is important that you be able to reach us, however our 8:00am-6:00pm office hours are on Pacific Time, so we recommend that if you call us outside of those hours you leave a voicemail or email us. We apologize that your hair came out orange and your results are very important to us. We see you already canceled redelivery and we will be reaching out to you to offer our assistance with your recent order.
PUBLICADO POR:
Sue M.
febrero 5, 2017
Still gingery
PUBLICADO POR:
Sue M.
febrero 5, 2017
My hair still ended up looking gingery. Cancelled my order.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sue - We’re sorry that your color wound up too red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Sandra M.
febrero 5, 2017
color died as fast as boxes you buy at the dept store
PUBLICADO POR:
Sandra M.
febrero 5, 2017
I tried the color twice (both times were too dark) and first time the color faded. I left the color on the time that was directed. The second time i left longer then the instructions thinking the color would last longer (because i have thick hair) and it faded within a month. I emailed about the issue and never received a response.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sandra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
lorie A.
febrero 5, 2017
Hair color
PUBLICADO POR:
lorie A.
febrero 5, 2017
Did not cover my gray hair
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Lorie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mirely Z.
febrero 5, 2017
Did not work
PUBLICADO POR:
Mirely Z.
febrero 5, 2017
The color did not work on my hair. My hair still black
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mirely - We apologize that your color formulation came out differently than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Tiffany C.
febrero 5, 2017
Heavy wax residue- Disappointed
PUBLICADO POR:
Tiffany C.
febrero 5, 2017
I was very excited to try out esalon as I have seen this advertised in multiple places and it is very affordable. I was very pleased with the specialized instructions and specialized label on my hair dye bottles. Although I was extremely disappointed with the hair dye. I got permanent hair dye and It would not wash out of my hair and left massive amounts of wax in my long hair. My hair wouldn't even dry completely and was very sticky and waxy. I always dye my hair and have never had this happened until now. I will not be buying again. I read another review on here that this has happened to another customer.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tiffany - We're pleased to hear you enjoyed the benefit of our specialized service and we're sorry to learn you felt a waxy residue in your hair. We wanted to bring your attention to a crucial step in your application that takes place after your timing is complete and before your rinse. Your experience is very important to us and we'll be reaching out to you shortly to offer guidance.
PUBLICADO POR:
Kathy B.
febrero 4, 2017
coverage of gray roots
PUBLICADO POR:
Kathy B.
febrero 4, 2017
This is the first time I used eSalon hair color and I have to say I was less then pleased with the results. It definitely did not cover my gray roots completely.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kathy - We apologize that your color did not provide proper gray coverage. We've added a free order credit to your account and we see that your colorist has already made the correct adjustments for you. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
robin E.
febrero 4, 2017
Not enough product to even begin in my hair.
PUBLICADO POR:
robin E.
febrero 4, 2017
I've tried to leave a "note", but website will not accept and let me leave note for my colourist.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Robin - We apologize for any confusion. You are able to leave notes for future orders once your processing order has shipped, and if there is a current order processing you can contact us directly to change your order to ensure we receive your message in time. We see that you successfully contacted your colorist, who adjusted your order to send you the correct amount of product for your hair. We look forward to your feedback on your results!
PUBLICADO POR:
Angie H.
febrero 4, 2017
My hair looks horrible...ugh!
PUBLICADO POR:
Angie H.
febrero 4, 2017
When I opened the box I was really impressed. Everything was great till I started to dry and I could see the color. My roots are a washed out red and the rest of my hair didn't change at all. I was very upset. I followed the directions and had a friend that was a cosmetologist apply the color. I don't want to order again unless I can be explained to exactly what went wrong. Thank you. I would like a refund too.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angie - We’re sorry that you were disappointed with your initial results. We have reviewed your account and see that your colorist has received your feedback and reached out to you to explain your results. We see you accepted our free reformulation offer over a refund, per our Satisfaction Guarantee, so we then processed a complimentary reformulation designed to better suit your needs. We truly value your experience as a client and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Diane V.
febrero 4, 2017
Poor poor company/ overall so unorganized and bad CS
PUBLICADO POR:
Diane V.
febrero 4, 2017
This company won't last, shipped order in 2 days, but didn't not arrive until 10 days later, too late had to go else for coloring.The accessory dept does not coordinate with the coloring dept, wanted to add something to my order for color before it shipped, they said the order number doesn't exist, so I spoke with CS rep, she told me the it's too area and do not coordinate together, one dept does not work with the other.
hen why do you have that option to add to an order on uur website??? Next asked for the cape, this was the add on, 2 emails and called and advised they were sold out,9 WHY DIDN'T YOU EMAIL THAT) asked be on waiting list, they said no waiting list call back in 3 months!!!!
what you don't keep hair color capes in stock, no wait list, call back to see if we have it, really poor company, won't last!!!sorry I tried it, it's been one issue after another, still haven't tried the color, it came too late.....,
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Diane - We apologize for any confusion! We do not have a separate color department from accessories and we did not offer our Protective Cape to you because we're currently tinkering with it before we restock it. We see that we contacted you personally and were able to assist you afterwards.
PUBLICADO POR:
Cathie H.
febrero 4, 2017
Bad color
PUBLICADO POR:
Cathie H.
febrero 4, 2017
My color was so dark. Even darker then my natural hair color
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Cathie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Anastacia C.
febrero 4, 2017
Nothing!!!
PUBLICADO POR:
Anastacia C.
febrero 4, 2017
I expected a salon experience in getting the color I wanted but really I could have bought a drugstore box to get the same result... nothing happened. My hair color is black and guess what... still black. Im not really surprised; I know bleaching is usually required but I hoped this would be different. My experience is probably not the same for everyone but if you can't give me the color I asked for, then don't offer it as a option.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Anastacia - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Mo A.
febrero 3, 2017
Hair color
PUBLICADO POR:
Mo A.
febrero 3, 2017
I liked the colour but I wouldn't call it permanent as it washed out after 3 weeks, so no I'm not very impressed
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Mo - While we are glad to hear you liked your color, we’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulation that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kelly J.
febrero 3, 2017
This time the product made my hair feel and look different.
PUBLICADO POR:
Kelly J.
febrero 3, 2017
My hair felt very different and the I did not like the end result. I did a root touch up and the color variation is noticeable and seems to almost look like there is more of a green hue ot it. I wasn't happy with this product this month. Seemed to have better results in the past.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kelly - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you personally to offer assistance. Again, we apologize that you were unhappy with your results and look forward to helping you.
PUBLICADO POR:
Laurie S.
febrero 3, 2017
Did not cover grey roots correctly
PUBLICADO POR:
Laurie S.
febrero 3, 2017
Followed the instructions explicitly. Left the color on roots around face and down part line the longest. The color in those areas turned brassy after 2 washings. Can tell they are lighter than rest of hair.
Also my hair did not stay soft and shiny after 4th washing... I get better shine and silky feeling for 6 weeks with L'Orielle premium color and it's half the price.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Laurie - We truly value your results and we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that you contacted us with your feedback and your colorist made the adjustments you needed and sent you a free reformulated color. We look forward to your feedback on your complimentary order!
PUBLICADO POR:
Amy R.
febrero 3, 2017
Hair color
PUBLICADO POR:
Amy R.
febrero 3, 2017
Don't like how the color is comi.g out and my roots are always lighter.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Amy - We’re sorry that your roots had been coming out lighter. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Your results are important to us, and we look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Joan J.
febrero 3, 2017
Strawberry blonde
PUBLICADO POR:
Joan J.
febrero 3, 2017
I was looking to lighten my original hair colour and cover up a few grey hairs. I didn't expect my hair to look strawberry blonde bout dark blonde especially after getting a call from my colourist asking if I was looking to go strawberry blonde as my original choice in her opinion would turn it that colour 😩 So when l took her advice and went with dark blonde imagine my surprise when hey presto l get strawberry blonde 😂 This is also my first experience of dying my hair. I think l will be going back to my own colour hair once this grows out.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Joan- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angella M.
febrero 3, 2017
A little more red than expected
PUBLICADO POR:
Angella M.
febrero 3, 2017
I wanted a purple highlight, but it turned out red. They were going to adjust the color, which I like, but all of a sudden today I noticed the gray roots really showing through. I normally use Loreal Feria hair color & that color lasts longer than the eSalon color did.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Angella - We're glad to hear you enjoyed the benefit of our ability to adjust your color. We'd like to assure you we can adjust your color and instructions for better gray coverage in addition to making your tones appear less red. We've added a free order credit to your account, per our Satisfaction Guarantee, and look forward to crafting your new custom order!
PUBLICADO POR:
Jacqui G.
febrero 3, 2017
Disappointed
PUBLICADO POR:
Jacqui G.
febrero 3, 2017
I was excited to try this product after all the hype, although product arrived quicker than expected the result was very disappointing. It did make a slight colour difference to my roots but as for the rest of my hair made absolutely no difference to the colour at all. Would not use this product again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jacqui - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Karen L.
febrero 3, 2017
it was ok ,
PUBLICADO POR:
Karen L.
febrero 3, 2017
not enough gray coverage because it was not light enough and didn't blend well with rest of hair. I followed the directions and only did the roots . not overly satisfied sorry to say .
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Karen - We apologize that your results did not meet your expectations. We see that you shared your feedback with your colorist, who then sent you a complimentary reformulation, per our Satisfaction Guarantee. We look forward to your feedback on your tailored adjustments!
PUBLICADO POR:
nancy K.
febrero 3, 2017
review haircolor
PUBLICADO POR:
nancy K.
febrero 3, 2017
The product was very easy to use, but the color was wrong for me. Luckily, I had the semi-permanent one, so it washed out after a while.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Nancy - While we are glad you found your kit easy to use, we're sorry that your color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit because you reached out to us. We look forward to crafting your reformulation!
PUBLICADO POR:
MONICA D.
febrero 3, 2017
Was not impressed.
PUBLICADO POR:
MONICA D.
febrero 3, 2017
The product did not color any better than some over the counter products I have purchased.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Monica - We’re sorry that you were disappointed by the results of your color application. We see upon reviewing your account that you reached out to us and we refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Heather G.
febrero 3, 2017
First time, very unsatisfactory
PUBLICADO POR:
Heather G.
febrero 3, 2017
Unfortunately this product did not live up to the hype. The colour was not at all Copper Golden as it was labeled. The smell was so awful I literally could not open my eyes at times during application. Burning, stinging, watery eyes do not make for a happy process. However, the customer service team was excellent, and I am willing to try the product again.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Heather - We're glad to hear you've enjoyed our customer service and apologize you were unhappy with your first try. Since our color is made fresh, we recommend that clients apply it in a well-ventilated area for comfort. We see that we have sent you a free reformulated hair color based on our Satisfaction Guarantee and we can't wait to see your results!
PUBLICADO POR:
Marian V.
febrero 3, 2017
It changed
PUBLICADO POR:
Marian V.
febrero 3, 2017
My color went from bright orange copper to a somber red. Not happy and I tried it 3 times hoping for my color to come back. Good day
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Marian - We're sorry you were dissatisfied with your experience. We see that your colorist has advised you we cannot send any further color because your color goal is clearly lighter than we had anticipated and we would be unable to reach it. While we don’t want to lose you as a client, we would rather not send you an order that doesn’t deliver the results you expect. We have issued a refund, per our Satisfaction Guarantee, and hope you accept our apologies.
PUBLICADO POR:
Kathy B.
febrero 3, 2017
Cancel
PUBLICADO POR:
Kathy B.
febrero 3, 2017
Please cancel any future orders. I like the coliseum but not the coverage
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Kathy - We are pleased to hear you liked the color, but we’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to offer you a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your gray coverage and hope to deliver results you'll fall in love with.
PUBLICADO POR:
Jennifer S.
febrero 3, 2017
Not really good
PUBLICADO POR:
Jennifer S.
febrero 3, 2017
Really didn't like the hair color it turned my hair more brown than red. Truly not happy
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
BECKIE B.
febrero 2, 2017
color is awful...
PUBLICADO POR:
BECKIE B.
febrero 2, 2017
This color is awful.. it will not color my hair instead of being blonde it turned gray.. I don't want your product anymore. I had rather use wal mart color.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Beckie - We truly value your experience as a client and we’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Danielle D.
febrero 2, 2017
Great color, but damaged my hair
PUBLICADO POR:
Danielle D.
febrero 2, 2017
I used esalon for the first time last month and was pleasantly surprised by how easy it was. The color arrived at my door with thorough instructions and everything but the gloves! I had a friend help apply the color and loved it. I darkened my hair from a mousey brown to a deep brown with violet undertones, and the color looks great. However, while marked Demi-permanent, I believe it was permanent color. My hair is so damaged from this product, and when I went to my hair dresser to liven it up again, she said a Demi-permanent would have begun to fade already, while my color is still very pigmented. So bottom line: the colors esalon offers are well-mixed and promise quality, but perhaps not without the cost of damaged, dry, burnt hair.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Danielle - We're so pleased to hear you loved your color, but apologize that your hair felt dry. We can assure you we sent Demi-Permanent color, however the issue you describe seems to be stemming from a crucial step in your coloring process, after your timing and before you rinse. We would love to help you and will be reaching out to you shortly.
PUBLICADO POR:
Kimberly F.
febrero 2, 2017
Not for Me
PUBLICADO POR:
Kimberly F.
febrero 2, 2017
I can get the same color and condition from a box I buy at the drug store.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Kimberly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
jayne B.
febrero 2, 2017
COLOR DID NOT MATCH
PUBLICADO POR:
jayne B.
febrero 2, 2017
MY HAIR COLOR DID NOT MATCH THE COLOR ON COMPUTER. My hair turned a really dark brown
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jayne- We’re sorry that your hair color came out differently than you were expecting. In reviewing your account, we see that your colorist has already adjusted you to a lighter color based on your feedback. We have added a non-expiring credit to your account. This will automatically apply to your next hair color shipment. We look forward to crafting you a custom reformulation that will provide your desired shade.
PUBLICADO POR:
Stephanie S.
febrero 2, 2017
First use
PUBLICADO POR:
Stephanie S.
febrero 2, 2017
This is my first time useing this product and Im not happy at all with the color. very displeased.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
nora S.
febrero 2, 2017
Hair Color Average
PUBLICADO POR:
nora S.
febrero 2, 2017
Does not last on gray. last two weeks.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Nora - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
katrena G.
febrero 2, 2017
Not even close
PUBLICADO POR:
katrena G.
febrero 2, 2017
My hair color came out dark brown with some red highlights basically
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Katrena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jahnna C.
febrero 2, 2017
Couldn't get all the color out
PUBLICADO POR:
Jahnna C.
febrero 2, 2017
The actual color turned out great but I had to wash my hair 6 times to get all the gel color out. I followed the instructions exactly and it stayed in my hair and made it feel sticky. I will not be purchasing this esalon color again. Way too much work!!!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jahnna - We’re sorry that your custom blended hair color left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Tara H.
febrero 2, 2017
Quality going down hill
PUBLICADO POR:
Tara H.
febrero 2, 2017
The first couple times I ordered things were great. The last two orders were terrible, color faded VERY QUICKLY. I specifically stated I did not want a brassy look and that is EXACTLY what I got. Its unfortunate because I really thought I found a product that worked great for me. But the quality of the product is not the same from the first couple orders. I will just have to keep looking.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tara - We apologize that your results had been coming out differently though we had not changed the color. Hair is personal and can change over time. We'd love to make this up to you with an adjusted complimentary reformulation per our Satisfaction Guarantee, and will be reaching out to you shortly.
PUBLICADO POR:
tamara W.
febrero 2, 2017
not my color
PUBLICADO POR:
tamara W.
febrero 2, 2017
Way too much red/horrible red color. Not even close to what i expected or ordered. My color looks Fake
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tamara - We apologize that your hair color selection turned out redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
N H.
febrero 2, 2017
No stars!!
PUBLICADO POR:
N H.
febrero 2, 2017
Worst experience ever!! Wrong color, not enough shampoo n cond. couldn't get it out of my hair. 4 different kinds shampoo and 2 washes per kind.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
N - We’re sorry that you were disappointed by the results of your color application. We see that there is a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
coleen W.
febrero 2, 2017
Nice color. lots of compliments
PUBLICADO POR:
coleen W.
febrero 2, 2017
I am having issue with extremely dry hair since using all these products.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Coleen - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly!
PUBLICADO POR:
Tandolyn C.
febrero 2, 2017
Great if you want hair so waxy you can't brush it!
PUBLICADO POR:
Tandolyn C.
febrero 2, 2017
I liked the color blend, however, my hair was disgusting for about 3 weeks after coloring. After washing my hair 9 times in 7 days (with clarifying shampoo) I had no color left. I loved the packaging and the instructions were easy to follow.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tandolyn - While we are glad you otherwise had a good experience, we’re sorry that your results felt waxy and for any difficulty you experienced in removing residue. We see that you have reached out to us and we helped guide you through a crucial step in your Personalized Instructions after your timing and before you rinse that is crucial to preventing this. We also see that per our Satisfaction Guarantee, we added a free order credit to your account. Your experience is important to us, and we look forward to delivering the perfect results for you.
PUBLICADO POR:
Melissa R.
febrero 2, 2017
Doesn't cover my gray for long
PUBLICADO POR:
Melissa R.
febrero 2, 2017
I colored my hair 2 days ago and the gray in front at my hairline & part is already gray again. I cannot justify spending my money for something that doesn't work for me. The first 2 applications did the same thing & now the 3rd. I am highly disappointed.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melissa - We’re sorry your formula didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that has been better tailored for your hair. So we have credited your account for one complimentary hair color order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for!
PUBLICADO POR:
Aley M.
febrero 1, 2017
Not good for long or graying hair.. Not Salon quality
PUBLICADO POR:
Aley M.
febrero 1, 2017
The color seemed great at first but it didn't last long and seemed to wash out and dull in some areas and not others.. It also didn't cover all of my grays and the he ones it did were completely gray again from roots to tips with in 2 weeks of coloring each time.. Also never seemed to have enough color to completely cover my hair because of the length and thickness. I was told I would have 2 bottles per shipment and complete 100% guaranteed gray coverage. This product may be good for average length and non grayibg hair but it did not live up to the promises told to me or the hype... The only time I had multi deminsions and shine was when it was fading in several areas and I used BioSilk on it.. Also the shampoo that you offer isn't very good for extended use and for the size of the bottle not a great deal.. I found Nexxus of that's 4 times the amount for the same price or less and is so much better for my hair.. I will say that your customer setvice is 5 stars! When your company charged me and shipped a order to my old address I called and you guys immediately refunded me and promptly changed my address in your system. I had already changed it online but apparently it didn't save or get transferred to the shipping department but the lady I spoke to was more than friendly and helpful.. I've never had a nicer and smoother interact from CS from online sales... keep that up and maybe inprove your product some and you've got a goldmine!! Thanks
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Aley - While we're pleased to hear you had a great experience with our customer service, we're sorry to hear that your formula did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results and excellent coverage for you individual needs. Again, we apologize you were unhappy with your results and hope to provide you with a tailored color that can provide better gray coverage.
PUBLICADO POR:
Barbara F.
febrero 1, 2017
Re. Hair color
PUBLICADO POR:
Barbara F.
febrero 1, 2017
I'm sorry but the last color was not good it looked very orange
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Barbara- We’re sorry that you were unhappy with the results of this order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
STEPHANIE G.
febrero 1, 2017
WASTE OF $$$ An I feel like I was suckered
PUBLICADO POR:
STEPHANIE G.
febrero 1, 2017
this was the most disgusting experience ever!!!1 the color stuck to my hair like glue and would absolutely not rinse out. I ended up have to use shampoo several times in order to be presentable. It looked like I had stuck my head in a vat of motor oil. gross... so I am sure that washing it lead to the color not staying but for about two weeks, if that... I am so upset that I wasted my money and that it was not made clear to me that when you order, you are enrolled in recurring shipments, so now not only did I waste one round now it is double my money wasted.... I would give less than one star for this product.... Can't cancel soon enough and absolutely do not recommend!
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Stephanie - We are truly sorry that you were unhappy with your experience. We truly value you as a client and we would love to help with you both issues in addition to issuing a refund for you. We will be reaching out to you shortly.
PUBLICADO POR:
Eszter V.
febrero 1, 2017
Not Sure
PUBLICADO POR:
Eszter V.
febrero 1, 2017
Hi, I am not sure about the color. It's still not what I really had in mind. But given the options when I select the color, I don't know how to define it. It feels a little dull red.
What I'd like is a coppery reddish but not too light. Maybe Chestnut would be a good way to describe?
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Eszter - Great suggestion! Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a copper, shiny color that will better suit your needs.
PUBLICADO POR:
Alicia D.
enero 31, 2017
NO change
PUBLICADO POR:
Alicia D.
enero 31, 2017
No change in color to what was already on my hair. It was a very messy process easier to have the salon do it next time.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Becky- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
ANNETTE B.
enero 31, 2017
Disappointed
PUBLICADO POR:
ANNETTE B.
enero 31, 2017
No change to hair color
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Annette- We’re sorry to hear that you were unhappy with the results of your custom color. One unique benefit of our service is that we can adjust your custom formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joy C.
enero 31, 2017
Color was ok you just did not provide enough of the treatment.
PUBLICADO POR:
Joy C.
enero 31, 2017
You did not provide enough treatment to do my roots in order to get good coverage. I was not able to do my entire roots. You need to increase the amount of color treatment in order to do a through job
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Joy - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Pam S.
enero 31, 2017
It's OK
PUBLICADO POR:
Pam S.
enero 31, 2017
The color was just OK, but the color only lasted through 3 shampoos using a sulfate free shampoo. Will not get any more because I can use a store bought color that lasts alot longer.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Pam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Barbara E.
enero 31, 2017
Really Undecided
PUBLICADO POR:
Barbara E.
enero 31, 2017
I put my hair color on, it was supposed to be auburn, it smelled great. It looked like it was going to be a great burgundy color. After letting it set for the time specified, I started to wash it out. My hair came out worse than usual, and it really scared me. Also, as I washed my hair, my hair started to feel really stiff, not soft like usual. I put the shampoo on, and then the conditioner. At this point, I started to worry that my hair was burned. After the conditioner, it felt a little better, but not normal, not even like with other hair color. I got out of the shower, and when I looked in the mirror, I couldn't even see much of a color change. My roots were still way darker than the rest of my hair. There wasn't much red in my hair at all. I have gotten used to the color, but I don't believe that I will purchase again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Barbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tamra S.
enero 31, 2017
Just Okay
PUBLICADO POR:
Tamra S.
enero 31, 2017
Harder to use than my drugstore brand foam, more $$, and looks the same, except less shiny.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Tamra- Thank you for sharing your feedback. We are always looking for ways to improve our service based on that clients like you are telling us. You can always talk to on of our Colorist here about your hair color needs.
PUBLICADO POR:
Debbie J.
enero 31, 2017
This particular color not the best for grays
PUBLICADO POR:
Debbie J.
enero 31, 2017
I really wanted to ADD color to cover gray and match my roots, but the particular color used this time (my darkest for all-over color in past) lightened the non-grays. Will have to go darker if I try just roots again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Debbie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
mhairi S.
enero 30, 2017
Initial Colour good, didnt last
PUBLICADO POR:
mhairi S.
enero 30, 2017
the initial colour was really good, however just after a week after colouring and colour has completely disappeared and faded back to normal colour. not worth the money
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Mhairi - We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a credit to your account for a complimentary reformulated hair color with increased coverage. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Daralyn P.
enero 30, 2017
This color turned out dull and was much darker than I anticipated.
PUBLICADO POR:
Daralyn P.
enero 30, 2017
The color did not appear vibrant nor near the requested color referring to the photo and description I submitted.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Daralyn - We’re sorry that your results were not as light and vibrant as you anticipated. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
wendy S.
enero 30, 2017
Didnt see any notice in my hair color change.
PUBLICADO POR:
wendy S.
enero 30, 2017
The directions sent didnt make to much sense to me but I followed them anyway. The directions told me to only die my roots not the rest of my hair. Which my natural color roots where not even 1/4" showing. Then add the rest of the color remaining the bottle to the rest of my hair in the shower for one minute. Which when I did this step I was suppose to get a rich foam lather? This did not happen. The only color change was to the very top of my head at my roots. The rest of my underlying roots did not change at all. Nor did the rest of my hair. My hair looked exactly the same has I started. My husband even asked "thought you where coloring your hair" Would not recommend this product. I'll just go the the hair colorist.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Wendy - We’re sorry that you were unhappy with your color experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied.
PUBLICADO POR:
Donna D.
enero 30, 2017
New customer
PUBLICADO POR:
Donna D.
enero 30, 2017
I was a little hesitant to purchase the product due to the cost but I thought I would try it anyway hoping that it would provide the long term effects that I wanted.
I used the product on January 18, 2017. It is now 12 days later and my grays are already coming through around my hairline and in my part. The products that I used from the drugstore usually lasted at least 3 weeks before starting to show through. I am a bit disappointed with the product and not sure I will continue to use this.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Rachel E.
enero 30, 2017
Not satisfied
PUBLICADO POR:
Rachel E.
enero 30, 2017
I saw the ad in facebook and it said it will come with the comb applicator which was not included. Followed instructions,15 minutes on roots and 10 minutes on ends. The gray hair on my temples was still gray,top part of my hair was still medium brown and the ends were the only one that got darker. I dont want to receive more shipments after this purchase
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Rachel- We’re sorry to hear that your hair color faded faster than you expected and did not include an application brush. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results with an complimentary application brush. We see that we have already credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
cindy K.
enero 30, 2017
Color
PUBLICADO POR:
cindy K.
enero 30, 2017
Didn't color the gray around my face. Followed directions but color didn't take any better than other brands. Shade of color was ok.
Good shine
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cindy- We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Diana M.
enero 30, 2017
could be better
PUBLICADO POR:
Diana M.
enero 30, 2017
I find that this color, while it does cover my stubborn grays, changes the grays to a reddish tone and leaves my hair very dry and unmanageable. Salon hair color leaves my hair shiny and manageable.
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PUBLICADO POR:
Shawn S.
enero 29, 2017
Dried my hair out horribly
PUBLICADO POR:
Shawn S.
enero 29, 2017
Color was nice and even as a demi-permanent did a good job covering grey. Unfortunately found it to be extremely drying. I've never experienced such drying with the professional colors I've received. Will not purchase again, nor would I recommend.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Shawn - We apologize that your eSalon experience has been unsatisfactory. Since the results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
carly G.
enero 29, 2017
Great customer service. Arrived on time.
PUBLICADO POR:
carly G.
enero 29, 2017
Color is close to what I am looking for but it is rather flat and one dimensional. The OTC color I was buying and using up until now gives me multi faceted tones and what looks like natural highlights.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Carly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Melanie A.
enero 29, 2017
Will never buy this again
PUBLICADO POR:
Melanie A.
enero 29, 2017
I am in my late thirties and have been coloring my hair for many years I have never had a color leave my hair feeling so rough and Like Straw than I did with this product. I had to wash my hair and condition it 3 more times with salon shampoo and conditioner after using their shampoo and conditioner and it still does not feel nice. The color is blotchy. My hair is not shiny and feeling smooth and silky lIke it usually feels after I have colored it. will not recommend will not be buying in. I did like the stain blocker though
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Melanie - We are truly sorry to learn your results felt dry and did not look seamless. We see that you have already reached out to us and we advised you on a very crucial process in your Personalized Instructions prior to rinsing and after timing that you may have missed. We'd love to make it up to you and deliver excellent results, so we've added a free order credit to your account, per our Satisfaction Guarantee.
PUBLICADO POR:
Keely T.
enero 29, 2017
Gummy residue
PUBLICADO POR:
Keely T.
enero 29, 2017
I've heard great things about esalon, but it didn't work with my hair. It left this gummy waxy texture that is impossible to get out. I've washed three times now yet it is still in there from the scalp down and I keep pulling it out. I have fine hair and maybe it is too much product?
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Keely - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Brenda H.
enero 28, 2017
Not great
PUBLICADO POR:
Brenda H.
enero 28, 2017
I was disappointed that the color wasn't what I wanted, and now after 1 week my greys are already showing through. I am very disappointed and will never buy again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Brenda - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
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