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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Tabitha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Candis D.
abril 2, 2017
Terrible product for me
PUBLICADO POR:
Candis D.
abril 2, 2017
I really wanted this product to work. We always do when we buy from off the web and believe what we read.
This product made my hair brittle and dead. No shine or bounce. Within a couple of days my hair begin to fall out. I have been dying my hair off and on since I was 16. I am 65 now. So it isn't like I don't know how to use a coloring product. I am praying my hair will recover. My friends are asking what did I do to my hair. So what this product has done to my hair is very noticeable. Oh please let it grow out and be ok!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Candis - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Gabriela C.
abril 2, 2017
Bad experience
PUBLICADO POR:
Gabriela C.
abril 2, 2017
Im opened and not included plastic gloves,not shampoo,conditioner and not real uniform color just the roots has a good color the rest of my hair loock dark. Why just the first one came correctly.
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PUBLICADO POR:
Anna M.
Respuesta de nuestros expertos
Gabriela - We apologize that your application came out differently than you expected, and we'd be happy to help you locate the accessories in the small box labeled "Perfect Match Kit". We will be reaching out to you shortly to offer you a free hair color order to correct your results and look forward to working with you!
PUBLICADO POR:
.
abril 2, 2017
Dries out hair
PUBLICADO POR:
.
abril 2, 2017
Wondering what harsh chemicals are in this mixture. I had a lot of breakage after my hair dried out so badly
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
ldecker37- We’re sorry to hear that you were not happy with your experience with our product. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
C R.
abril 2, 2017
Jet black disaster!
PUBLICADO POR:
C R.
abril 2, 2017
My hair is still black, I don't know how I'm going to be able to change the color! The color was wrong so I went from brown hair to black! Coloring my roots will just make the rest of my hair darker.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
C.R. - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Anita P.
abril 1, 2017
Last color
PUBLICADO POR:
Anita P.
abril 1, 2017
Was a little upset it didn't hold it color this time was out before 2 weeks.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Anita- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
April S.
abril 1, 2017
Shade/roots
PUBLICADO POR:
April S.
abril 1, 2017
I like the overall color but after a few washes. I wish my roots weren't so light brown as it frames my face and makes me look older. Can we make the overall result less brown?
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
April - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Claudia S.
abril 1, 2017
Not what I expected
PUBLICADO POR:
Claudia S.
abril 1, 2017
It was great getting my own little salon via mail. However, the final color was not what I expected or what the picture/model showed.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Claudia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sloane D.
abril 1, 2017
Poor gray coverage
PUBLICADO POR:
Sloane D.
abril 1, 2017
I was disappointed by the gray coverage. I was really clear that I wanted this to cover my gray roots and it did for a few days and it started to let the gray show through, and I use haircare products for colored hair. The rest of my hair, where I pulled it through, was a lovely color but I bought this specifically for the gray coverage. On another note, I think your packaging is great and makes the coloring experience feel special.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Sloane- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ofelia R.
abril 1, 2017
Nice
PUBLICADO POR:
Ofelia R.
abril 1, 2017
I really like the color and the way my hair feels for weeks but after the 2nd week, my greys where showing again
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Ofelia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Mellissa C.
abril 1, 2017
not the color I wanted
PUBLICADO POR:
Mellissa C.
abril 1, 2017
I was not happy with the color from my kit. It did not look anything like I expected
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Mellissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
michelle R.
abril 1, 2017
No-no
PUBLICADO POR:
michelle R.
abril 1, 2017
Roots ended really dark..no chocolate color...looks black and now I have 2 tone hair. Front looks black and some sort of chocolate on the back. Definitely not happy.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Michelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Karen M.
marzo 31, 2017
Custom Color for Brown/Auburn Haircolor
PUBLICADO POR:
Karen M.
marzo 31, 2017
I liked the box with the instructions and stickers,. The hair color was perfect for a week or two and then the greys began to show as with any color that I can pick up at any retail store!!! So I must say I was not impressed with the color lasting any longer than any other brand of color. I was really not impressed with the highlighting golden....it washed out the color of grey....much too light for my liking!!!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shannon D.
marzo 31, 2017
Doesn't wash out easily
PUBLICADO POR:
Shannon D.
marzo 31, 2017
I like the idea of the product, the customer service is really great and I'll keep a box for the occasion time I can't get over to the salon. My issue came with the product when it was time to wash it out of my hair. It had a strange plasticizing effect near my scalp and was very difficult to wash out, with several shampoos needed before I felt comfortable. I wondered if I had left it on too long and so I was even more careful with directions and time during my next color cycle. The exact same thing happened. It didn't seem to do any damage but it was alarming and made me slightly distrust the product. I asked a couple professional colorists if this was common with certain types of color and the said no.
I also asked for "more red, a little brighter" on my second try but my coworkers said my hair was more brown than normal. The color was nice, just not what I had asked for. I won't be using this on a regular basis like I had planned but for occasional all fill-in it's fine.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Shannon - We’re sorry that you were unsatisfied with the coverage of your custom color and made your left your hair feeling gummy Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Susan K.
marzo 31, 2017
Will not order again and am requesting a refund
PUBLICADO POR:
Susan K.
marzo 31, 2017
I thought I would give e-salon another try. Very big mistake. 1. it did not cover the grey hair well at all. 2. The color caked up on my scalp in area and needed to rewash my hair several times-even then there is still some residue. 3. And most importantly, it cause a lot of excessive hairloss. I was shocked how much hair fell out. I want a refund for this product and will not be ordering again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Susan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mabel
marzo 31, 2017
Horrible color that fades quickly
PUBLICADO POR:
Mabel
marzo 31, 2017
This color fades extremely quickly, especially on grays. Save your time and money and buy something else!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mabel- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs
PUBLICADO POR:
Linda H.
marzo 31, 2017
color and shampoo
PUBLICADO POR:
Linda H.
marzo 31, 2017
Did not like this product. Limp hair after use and color not as I had asked in original order. I asked for more violet. I use Vidal Sassoon and have for a year and love it. The shampoo is no better. I use Kenra and have for a few years and love it. Cancel my orders and refund my money. Send me a return label if necessary to return whatever
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Linda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Suzi D.
marzo 30, 2017
Colour disaster!
PUBLICADO POR:
Suzi D.
marzo 30, 2017
I requested a vivid red colour and now have very BROWN hair. I have coloured my hair red for over 20 years and have never been so disappointed in a product. Custom colour????? Did you actually take any notice of the info I input regarding my preference...?
I am sorry but I am just so dissatisfied.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Suzi - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Elspeth P.
marzo 30, 2017
Just ok
PUBLICADO POR:
Elspeth P.
marzo 30, 2017
The color that was put together is what I expected from the feedback I was given despite trying to communicate that I would need a bit more. The color is too ashy and dull and is about a shade darker than it was previously. Is there a way to correct this on the next set of color?
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Elspeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Julie Q.
marzo 30, 2017
Change
PUBLICADO POR:
Julie Q.
marzo 30, 2017
Would like to Change to a color that will cover my grays..any suggestions?
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Julie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for
PUBLICADO POR:
Stacey B.
marzo 30, 2017
Good hair color
PUBLICADO POR:
Stacey B.
marzo 30, 2017
The color was not as dark as I wanted.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Stacey- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
susan L.
marzo 29, 2017
color too golden
PUBLICADO POR:
susan L.
marzo 29, 2017
This color is golden, too light, & my hair is frizzed! The color I want is brown, because I spend a lot of time in the sun and it gets bleached easily. right now when photographs are taken I look blonde. I was an auburn color growing up.!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Pamela G.
marzo 29, 2017
Didn't like
PUBLICADO POR:
Pamela G.
marzo 29, 2017
The color was fine. But my hair felt heavy and unmanageable after use.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Pamela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Liz D.
marzo 29, 2017
Loved the color, but it didn't last
PUBLICADO POR:
Liz D.
marzo 29, 2017
The color was perfect and beautiful, but it was not permanent. I would call it semi-permanent, because it has faded rather than grown out. Color only lasted a few weeks.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Liz- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lisa P.
marzo 29, 2017
Custom Hair color
PUBLICADO POR:
Lisa P.
marzo 29, 2017
I like it but it seems to be fading fast.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Darleen P.
marzo 29, 2017
lowered rating
PUBLICADO POR:
Darleen P.
marzo 29, 2017
now that i am settled on med brown, there seems to be nothing special for the high cost. color is flat brown, unlike advertisement shows highlighting color. and the gloves don't fit even though I have requested larger gloves. I will probably be cancelling.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Dearleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kaci R.
marzo 29, 2017
Nope
PUBLICADO POR:
Kaci R.
marzo 29, 2017
Was not color I wanted.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Kaci - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jennifer P.
marzo 29, 2017
Did not meet expectations
PUBLICADO POR:
Jennifer P.
marzo 29, 2017
The smell is very strong and my hair was left dried out. I would not use this again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Jennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Shoua H
marzo 29, 2017
Disappointed
PUBLICADO POR:
Shoua H
marzo 29, 2017
My color did not turn out as expected. My hair turned out very dark and was not what the expected turnout color of copper mahogany.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Shoua - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ranell W.
marzo 29, 2017
Not any better than Miss Clairol!
PUBLICADO POR:
Ranell W.
marzo 29, 2017
I ordered light brown but I got a DARK ash brown. I ask for highlights and shine but I didn't get either. I won't waste anymore money on this product.!!!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Ranell - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Maribel G.
marzo 28, 2017
Back to gray roots
PUBLICADO POR:
Maribel G.
marzo 28, 2017
Within a week and my gray roots were back. Not what I expected.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Maribel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
.
marzo 28, 2017
Not Much to Write Home About
PUBLICADO POR:
.
marzo 28, 2017
There is a lot of pfaff involved in applying this hair colour; spring clips, dividing your head into quarters etc. The pong is very unpleasant and strong, the colourant dyes anything it comes into contact with immediately. However, the stain lasted longer on the toilet seat than the colour did in my hair. Four weeks and it had completely faded out - the orange blob on the loo seat is still going strong though! It isn't worth the money; the lack-lustre colour isn't as good as I usually get mixing two colours from Avon and it's four times as expensive. Using eSalon colourant' just once' hasn't done a lot for the condition of my hair (or my bathroom....) and lots of my hair came out for quite a while after dyeing, so I'm going back to my usual brand for longer-lasting colour and condition. I was really looking forward to this treat, but I was just taken in by the advertising hyperbole - sadly, it's nothing to write home about. An expensive waste of £28.00.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Peggy C.
marzo 28, 2017
Still have gray showing
PUBLICADO POR:
Peggy C.
marzo 28, 2017
I think I am done buying this hair color. I am seeing gray the same or the next week after coloring. Not worth it to have to color that close together. I don't know if my hair is just not getting covered or what, but I think I need to move on to another color option.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Peggy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Patti A.
marzo 28, 2017
Great product
PUBLICADO POR:
Patti A.
marzo 28, 2017
The reason I gave it a lower rating was not because of the product it is a 5 but my color was not right...it was a ash colored blonde rather than golden but it is hard to tell by a picture and they are correcting it for next time.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Patti - We're sorry to hear the color wasn't the golden blonde you were looking for. One of our licensed colorists has already reached out to you and adjusted the color to fit your hair color goals. We hope this new color will be your perfect match!
PUBLICADO POR:
Leah M.
marzo 28, 2017
Faded fast
PUBLICADO POR:
Leah M.
marzo 28, 2017
I love the color , my only issue was how fast it faded .
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Leah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Ceecee
marzo 28, 2017
Did I do something wrong?
PUBLICADO POR:
Ceecee
marzo 28, 2017
Hi
I chose my colour hoping my hair would be luminous but it was dull. I thought I had a free product? A free colour but the hair colour wanted mixing with 20ml. And the root bottle with the other bottle of 20ml. There was so much colour that I needed a 1/3 of the root dye.
Please advise as I am not happy with my brassy dull shade.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Ceecee- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Ingrid A.
marzo 27, 2017
What is the point to send a picture!
PUBLICADO POR:
Ingrid A.
marzo 27, 2017
I had tried esalon few months ago and was not that satisfied so I had stopped then I gave another try this month. Let me tell you I will not order again. I sent a new picture that clearly showed my dark roots. I asked for a medium brown ash and the color turned out light brown with red. I specifically said I wanted to match my root color and did not want any red. Well it did not happen. Will not order again. My hair felt very weird too after washing it and had to use a lot of condition to make it somewhat soft.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Ingrid - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Pamela B.
marzo 27, 2017
Unsatisfied
PUBLICADO POR:
Pamela B.
marzo 27, 2017
Unfortunately, not satisfied. My hair felt extremely dry after one application.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Pamela- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Dolores D.
marzo 27, 2017
Didn't make my hair the color I wanted
PUBLICADO POR:
Dolores D.
marzo 27, 2017
My hair seemed to be darker than I wanted it and it didn't have hardly any red in it. They do an excellent job of matching your complextion to the hair color, but this time it didn't turn out the way I was hoping it would.. I should have just went back to the color I first ordered from them in 2014, but my complection may not have matched it. Disappointed in the color but probably was partly my fault because I tried to tell them what color I wanted and I am known to not say exactly what I am trying to say. Anyway that is what one of my sisters told me. I do have to say this product is very gently on your hair, so if you have extra fine or baby fine hair it is a safe product as far as I am concerned.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Delores - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
mary B.
marzo 27, 2017
Need less red tone
PUBLICADO POR:
mary B.
marzo 27, 2017
Would like the color to have more brown tones than the reddish tint
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Daisy T.
marzo 27, 2017
Horrible Gray Coverage
PUBLICADO POR:
Daisy T.
marzo 27, 2017
It's been two weeks since my color treatment and my hair has returned to it's normal color. The color treatment lifted on my gray after just a week. I would NOT recommend this product.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Daisy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Christina S.
marzo 27, 2017
Never got my first order :(
PUBLICADO POR:
Christina S.
marzo 27, 2017
My first order #3328721 I never got. It was for hair color and professional tool kit for $26.95. :( Then I finally get the color Only, no kit and for $20.00 for only color. Not very happy at this point!!!!
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Christina- We're sorry that you didn't receive your first order. Upon reviewing your profile, we see that we sent you a replacement order free of charge with the missing items. We look forward to delivering the right results for you.
PUBLICADO POR:
jenifer W.
marzo 27, 2017
Finally received my order...
PUBLICADO POR:
jenifer W.
marzo 27, 2017
But I didn't like the color. It made my skin tone look orange. If you're going to order this make sure you know what color you want. Don't ask the color specialists to tweak one for you.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rebecca S.
marzo 26, 2017
What is advantage?
PUBLICADO POR:
Rebecca S.
marzo 26, 2017
I tried this product after a positive review in Allure which makes me now wonder if it was an advertorial. The packaging was nice but you still need a good product. The product left my fine blonde hair feeling like wax. It took 3 shampoos (one with a body wash) to get rid of the waxy feeling. The color was dull and not close to the picture I submitted. After using a drug store product, my hair is shiny and has body. Plus the box color is accurate. And I don't pay shipping. The price for this product is not bad if it delivered good color and nice looking hair. And the concept of "salon" quality color mixed for you and delivered to your home is appealing. Given my experience, I wouldn't use this again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rebecca - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kim T.
marzo 26, 2017
The color I chose is darker than expected. I don't like the overall flat color.
PUBLICADO POR:
Kim T.
marzo 26, 2017
I followed the instructions to a tee however my desired color is so dark.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your need
PUBLICADO POR:
Kelly K.
marzo 26, 2017
Greasy Hair
PUBLICADO POR:
Kelly K.
marzo 26, 2017
This product overproceesed on my hair. Many areas that feel extremely greasy. Running back to my colorist with tail between my legs.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Lara R.
marzo 25, 2017
*2nd review, same as the first, very disappointed*
PUBLICADO POR:
Lara R.
marzo 25, 2017
I have colored red hair. I have naturally brown hair. When my roots grow in, they are dark, brown. I keep being sent root color that is basically BROWN. WHY? I am trying to cover the roots and make my whole head red, not have darker roots. Second formulation that you sent is almost the same as the first. Will probably not reorder.
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PUBLICADO POR:
Sherri J.
marzo 25, 2017
dull color
PUBLICADO POR:
Sherri J.
marzo 25, 2017
i havent cared for the hair color, ts pretty dull. ive been pretty distraught because my husband died and should have stopped sooner, now they are shipping another order i dont want. also they are too expensive.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sherri - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kelley P.
marzo 25, 2017
Cancel subscription
PUBLICADO POR:
Kelley P.
marzo 25, 2017
I enjoyed your products but ended up looking like s calico cat with the last coloring of my hair...dark in some spots ...red in others...I colored my hair (it's light brown ) and my boss asked me if I was going for the red head look. Needless to say I was embarrassed. Please cancel my subscription immediately.
Thank you,
Kelley Panko
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kelley - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Tawania B.
marzo 25, 2017
Disappointed
PUBLICADO POR:
Tawania B.
marzo 25, 2017
The gray coverage areas still didn't darken to the primary color. I had red brown roots and dark brown ends. I had to spend $90 at hair cutter for a color correction.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tawania - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Esmeralda G
marzo 25, 2017
Not much
PUBLICADO POR:
Esmeralda G
marzo 25, 2017
Why did not covered the gray hair
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Esmeralda- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Jake M
marzo 25, 2017
I am trying to get my wife to try and use your product
PUBLICADO POR:
Jake M
marzo 25, 2017
6993455 SHIP DATE MARCH 24, 2017 CARRIER USPS
I am trying to get my wife to try and use your product. Hence I placed the initial order. She has not yet used the product. I was going to find out from you what the shelf life would be.
She has not said no to trying the product...... in the meantime you I just got notice that you have shipped another order on 03/24/17. I did not ask for another delivery... I think your product is good and hoping that she might be a customer in the future..
But I definitely do not want this new shipment made on 03/24/17. I would like to return it... If you can't honor this, I am hereby requesting cancellation of my account. Do not send any more of your product. Thanks.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Jake - We have reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Jennifer W.
marzo 25, 2017
Hair Color
PUBLICADO POR:
Jennifer W.
marzo 25, 2017
I loved the box a simplicity of the products coming to my door. Was also really happy with the color I received. I also used the color safe shampoo and conditioner. But, 2 weeks later, color fading almost completely out. Maybe its just my hair..
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Deloise F.
marzo 25, 2017
very disappoined customer
PUBLICADO POR:
Deloise F.
marzo 25, 2017
My last color turned my hair orange and i had a retirement party to go to. i had to go to a salon to have it repaired and it cost me $90. i have already cancelled autoship as i dont know for sure what will happen. i loved my hair color when i started esalon but very disappointed now.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Deloise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Karen Y.
marzo 24, 2017
Great colour, strange residue
PUBLICADO POR:
Karen Y.
marzo 24, 2017
The final colour looks great, but washing the product out gave me a worry, as it wouldn't wash out at first and collected at the roots, in a grey goo, which needed a lot of washing to get rid of.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Karen- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Karen M.
marzo 24, 2017
Custom Color-faded quickly
PUBLICADO POR:
Karen M.
marzo 24, 2017
First of all since there were two different colors for roots and ends, it was impossible for me to do it myself which defeats the purpose of not going to a salon and saving money. Second, the color was great for the first 5-7 days and then it seemed to fade to a dull brown.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rachel J.
marzo 24, 2017
Color was great
PUBLICADO POR:
Rachel J.
marzo 24, 2017
The color itself looks great; however, it hasn't even lasted a month before my stubborn grays have started to show again. I also didn't like the shampoo that well. It made my hair feel wiry and have lots of static.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Rachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Crystal B.
marzo 24, 2017
Color
PUBLICADO POR:
Crystal B.
marzo 24, 2017
Color was very dark. Looks more like a dark brunette than a golden brown. I need it lighter.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Crystal - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kat M.
marzo 24, 2017
Dissapointed
PUBLICADO POR:
Kat M.
marzo 24, 2017
I think the product itself is good and gentle to my hair. I really would like to love this product and the convenience of home delivery. BUT they did not get my color right. And that is so dissapointing as I sent pictures of my hair for them to match it as I only need to touch up my roots but need to blend with the rest of my already colored hair which was lighter. Instead they sent me a color so dark that not even 5 minutes on my hair my roots where turning black and had to washed it out. Washing it bled thru the rest of my hair and ruined my highlights. Which I specifically put on my notes when I ordered that I have blond highlights. Now my hair is black and after emailing esalon on what happened, their recommendation... to go to a professional salon if I wanted it lightened. Really? It was done in the salon in the first place professionally and it was lighter! Totally disappointed! Hope you will have a better out come.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kat - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results
PUBLICADO POR:
Sarah A
marzo 24, 2017
Love the color
PUBLICADO POR:
Sarah A
marzo 24, 2017
I finally found a good color that I love, it totally covered all my gray the only problem was it did make my hair straw like as I washed it out but the conditioner which I didn't have enough of made the hair that I put it in soft but what I couldn't get the conditioner in feels a little sticky now that it's dry. I would recommend sending more conditioner for people with longer hair. This is definately salon grade because when I think about it every time I go to the salon after she rinses out my hair she puts in a leave in conditioner for about 5 minutes. I will actually have to buy some for the next time I wash my hair.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Sarah - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and made adjustments for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stacey P.
marzo 24, 2017
Don't like it
PUBLICADO POR:
Stacey P.
marzo 24, 2017
I don't like how my hair feels, product makes it feel sticky. The color is ok, but after washing it out, my hair feels stiff, not soft at all. I won't be buying anymore of this.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Stacey- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Amanda A.
marzo 24, 2017
Not what I expected
PUBLICADO POR:
Amanda A.
marzo 24, 2017
The color was darker than it suppose to be. Had to spend more money to have it fixed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Amanda - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Hannah C.
marzo 23, 2017
Too dark
PUBLICADO POR:
Hannah C.
marzo 23, 2017
Dye came out darker than I wanted and had choosen
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Hannah- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Jill H.
marzo 23, 2017
Just okay
PUBLICADO POR:
Jill H.
marzo 23, 2017
I am still trying to figure out what is going on with my hair color. We started with the "dark blonde" color which made my hair red. The color correction sent, made my hair a metallic copper. The "devoted to hue" product toned down the metallic tint but still a bit copper. So for this months color application to my roots, they sent a "light drown". The kit did not include a brush so I used an old toothbrush. This color application didn't cause me to gasp when I got it applied then dried, so I guess we are making an improvement. I'm just still very confused and disappointed as my hair is very far from the original color we talked about when I started this journey. Every application feels like I'm spinning a roulette wheel with no control of the outcome. But I can't just stop because my hair is so very far from any color it's every been. I'm just stuck.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Jill - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shelley M.
marzo 23, 2017
love the color but not as happy with grey coverage
PUBLICADO POR:
Shelley M.
marzo 23, 2017
the color is beautiful and just what I wanted but the coverage for my grey was not as good as when I get professionally done.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Shelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sherry P.
marzo 23, 2017
Inbetween color
PUBLICADO POR:
Sherry P.
marzo 23, 2017
Still looking for an accurate color that is a dark brown color (not black) that doesn't look like a medium golden brown over gray. Starting to feel like that will never happen.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Sherry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
cindy W.
marzo 23, 2017
Not so happy
PUBLICADO POR:
cindy W.
marzo 23, 2017
I have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Cindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Janis M.
marzo 22, 2017
Don't like
PUBLICADO POR:
Janis M.
marzo 22, 2017
This is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Janis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jettie P.
marzo 22, 2017
Custom Hair Color
PUBLICADO POR:
Jettie P.
marzo 22, 2017
The color was darker this past time and I don't like it as well.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Jettie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lori S.
marzo 22, 2017
They just can't seem to get it right...
PUBLICADO POR:
Lori S.
marzo 22, 2017
I've tried to work with the colorists to get the color I want and they never seem to get it right. Oh well, back to the salon I go.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Lori- We’re sorry that your hair color wasn't what you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Kelly R.
marzo 22, 2017
Not worth the money
PUBLICADO POR:
Kelly R.
marzo 22, 2017
Keep sending wrong color. Colorist not listening to request. Waste of mobet
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
donna S.
marzo 22, 2017
chochlate brown hair colour
PUBLICADO POR:
donna S.
marzo 22, 2017
after inputting my profile on this site i was offered the colour chocholate brown. i have used this and now my hair is more or less black and will cost me a fortune to try and put right so i would not recommend this service to my friends
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Donna - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Whitney P.
marzo 22, 2017
Good color, but didn't go all the way through
PUBLICADO POR:
Whitney P.
marzo 22, 2017
I have been having my hair professionally done and filling in the roots with drug store color. I went back to esalon and decided to go from a dark brown to a dark red. They sent me two types of color, one for my roots and one for the rest of the hair which had previous been dyed. The roots and the ends are colored red but the area right after my roots (which had been colored by the drug store color) didn't really take the color. You can't see it if you aren't looking, but I'll probably need to do an all over color again. Also, my roots are a bit redder than my ends which isn't desirable. Maybe the root dye was too strong or the end dye was too weak? Hard to tell.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Whitney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Loretta W.
marzo 22, 2017
Too red
PUBLICADO POR:
Loretta W.
marzo 22, 2017
gray does not seem to stay colored for very long around my face and I would like to go back to a light brown with a tint of red. More of an Auburn please
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Loretta- We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kristine K.
marzo 22, 2017
Dissapointed
PUBLICADO POR:
Kristine K.
marzo 22, 2017
It's way to red.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Kristine- We’re sorry that your hair color was too red. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Tera H.
marzo 22, 2017
Faded to soon
PUBLICADO POR:
Tera H.
marzo 22, 2017
The color only lasted a good week on my hair. The gray immediately started showing within 3-4 days.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Tera- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Alison R.
marzo 22, 2017
Color not accurate
PUBLICADO POR:
Alison R.
marzo 22, 2017
I was excited to receive my color and then very disappointed when the color turned my roots purple, and didnt show any change to the rest of my hair. I will not be using this product again
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Alison- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Julie K.
marzo 21, 2017
Not for me
PUBLICADO POR:
Julie K.
marzo 21, 2017
A little on the red side & the ammonia smell was so over whelming it was making me choke, won't use this again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Julie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eugenia S.
marzo 21, 2017
my hair color
PUBLICADO POR:
Eugenia S.
marzo 21, 2017
nice color however it lasted as long as those box hair colors I buy at the store for half the cost.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Eugenia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sheila M.
marzo 21, 2017
Poor gray coverage; hair felt dry/brittle
PUBLICADO POR:
Sheila M.
marzo 21, 2017
Really wanted to like this product, but it didn't cover my gray hairs well and left my hair feeling dry and brittle.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Sheila- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yee Chong L.
marzo 21, 2017
I really wanted to like this product
PUBLICADO POR:
Yee Chong L.
marzo 21, 2017
My color came out darker than i wanted, it doesn't cover up my previous color and it made it look like 2 different colors(i wanted ash but overall it still looks red). However their customer service is quite impressive, i contacted them and they said they could sent me a demi darker shade to cover up my red tones. I really like the whole idea of these and i really wanted to like it, but it just doesn't work for me. Plus i feel like there is still a lot of residue on my scalp after several washes(i even scrub and massage it and wash it twice), but somehow there are still those brown residue on my scalp(it made my scalp itchy throughout the day and when i scratch it i can see brown stuff coming out*i'm sorry if it's gross). It's quite disappointing that i can only chose from the medium brown to dark brown range of color, i really wanted to chose from one of the light brown.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Yee Chong - We’re sorry that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Diane N.
marzo 20, 2017
Color is good - didn't cover greys
PUBLICADO POR:
Diane N.
marzo 20, 2017
I did my roots on Saturday - there are some greys in there but those didn't cover. The color is good overall but I think I'll just stick with L'Oreal.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
SHERI K.
marzo 20, 2017
Hair color
PUBLICADO POR:
SHERI K.
marzo 20, 2017
First off there wasn't enough color to do my whole head it only covered half. Second I made note that my hair turns red with color so you have to watch the mix. Well it really turned red so apparently no one took that into consideration when making my color. So for the cost I believe I will just go back to a salon since I have to go have it highlighted anyway to cover some of the red. The one plus was that it did leave my hair real soft and didn't damage it any.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Sheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Alessandra M.
marzo 20, 2017
more time to cover the gray
PUBLICADO POR:
Alessandra M.
marzo 20, 2017
I would like to cover the gray for more time. The product just work one month.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Alessandra- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Esperanza C.
marzo 20, 2017
color
PUBLICADO POR:
Esperanza C.
marzo 20, 2017
not expactit me beacuse that gray is coming fast
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Esperanza- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Robin G.
marzo 20, 2017
Gummy Hair
PUBLICADO POR:
Robin G.
marzo 20, 2017
This was my first time trying this. The color seems okay, but the gunky gummy feeling on my scalp is terrible. I've washed my hair twice since coloring and still gummy. I've cancelled future orders.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Robin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mistella C.
marzo 20, 2017
Wasn't fully satisfied
PUBLICADO POR:
Mistella C.
marzo 20, 2017
The color for roots was different than ends. There was a noticible line. Will give one more chance tho. I did like that there was minimum fade and good grey coverage. Jus want it to be right color next time.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mistella- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Norma G.
marzo 19, 2017
Not the right shade
PUBLICADO POR:
Norma G.
marzo 19, 2017
I can tell that the products are high quality and it felt great on my hair but when I washed out the product the color was much darker than I had hoped. There was no dimension to it or even a hint of the 'mahogany' that the color stated - it might have been better called 'darkest black'. Some of my hair has been colored before but even in the roots it was much too dark. I waited the time shown on my instructions but maybe I should have waited half the time.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Norma - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Emma D.
marzo 19, 2017
Review
PUBLICADO POR:
Emma D.
marzo 19, 2017
I loved the colour but started to fade by wash 2 the colour is now completely gone after just 2 weeks
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Emma - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Daphanie T.
marzo 19, 2017
Grey coverage
PUBLICADO POR:
Daphanie T.
marzo 19, 2017
We still can't get my color correct. The medium brown turns out too light due to grey coverage being insufficient. Very frustrating
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Daphanie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rachel S.
marzo 18, 2017
Covered greys for less than two weeks
PUBLICADO POR:
Rachel S.
marzo 18, 2017
Washed out with color safe shampoo. Matched my natural color really well but disappeared like semi permanent color.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Rachel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Racheal F.
marzo 18, 2017
DULL
PUBLICADO POR:
Racheal F.
marzo 18, 2017
I hate my color it is dull and darker then what I was before coloring my hair. I was definitely not color matched correctly, I was suppose to get golden blonde and my hair turned out ASHY. I am so dissatisfied!!!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Racheal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Michelle X.
marzo 18, 2017
Disappointed
PUBLICADO POR:
Michelle X.
marzo 18, 2017
I've been meaning to review my eSalon color for quite some time, I think I kept hoping it would improve. My first order was phenomenal, the color came out gorgeous. Unfortunately I was never able to replicate the color with the subsequent formulations.
The third shipment is when I started to notice a significant difference in the product, especially the overwhelming overpowering smell; I've never used a color with such a potent chemical odor. Although I used the color in an open space with the windows wide open, I became sick to my stomach followed immediately by an awful headache - this has never happened before. Adding insult to injury the color was very dull, nothing like the rich chocolate color I achieved with the first shipment.
A few weeks later I learned my 63 year old neighbor also used eSalon, during our conversation we realized we were sent the same "customized " color. My natural hair color is dark brown, her's is a much lighter color with shades of red - even when she colors her hair it's never close to a color as dark as my own. To say I was disappointed to learn my "custom color" was not in fact custom is an understatement; I feel as though to say so is false advertisement.
Finally, my fourth shipment was the last straw as it caused burns to my skin that left me with permanent discoloration on my face (I accidentally touched part of my face with my finger) I should have known that a product with such a powerful chemical smell would be damaging to my skin.
Needless to say I have discarded the remaining color I have and will no longer be utilizing eSalon products.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Michelle- Thank you for contacting us and sharing your feedback. We apologize that you were dissatisfied with your eSalon experience and found the smell of our color overwhelming. We would like to confirm that the ingredients in our color have not changed. We formulate your hair color based on your individual needs and some colors may fall in the within the same color range so they may have the same name but are a different formulation based on your formula ID.
In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Allison H.
marzo 18, 2017
Color change not achieved
PUBLICADO POR:
Allison H.
marzo 18, 2017
I reordered the same color as previous order, but included instruction to the colorist to make the color a little darker. Color result was actually lighter than previous application. I was very unhappy with the result of my "custom color" formula update.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Allison - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nannette I.
marzo 18, 2017
Store brand color
PUBLICADO POR:
Nannette I.
marzo 18, 2017
This was a color that I could get at Any retail store. I was hoping for a prettier custom color that wasn't a just out of a box shade. This was very disappointing. The people are nice and packaging was nice but the color wasn't. I will just buy from the store.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Nannette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
KIRSTEN F.
marzo 17, 2017
Ruined my hair
PUBLICADO POR:
KIRSTEN F.
marzo 17, 2017
I would give zero stars but that isn't an option. The color was dull and lifeless which I specifically called about and after using it my hair was so dry and damaged. I will never use this product again. Very disappointed in the entire experience
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kirsten - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Angelique K.
marzo 17, 2017
Not as good as it seemed.
PUBLICADO POR:
Angelique K.
marzo 17, 2017
I loved the color the day that I did it. Every time I wash it, it fades back to almost my pre-color if I don't use the tinted love. I color was next to impossible to get out of hair when I went to wash it. Many of my greys have already lost the color and are showing through. Also the color I got was not solid. My hair has kind of an ombre effect when I was looking for all over color. I stated that I had a lot of grey hair and that it had been more than three months since my last color, so my new growth was close to 4 inches. I personally will not buy through esalon again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Angelique - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Vonn
marzo 17, 2017
Great Quality
PUBLICADO POR:
Vonn
marzo 17, 2017
The quality is there however we haven't quite got the coloring right it's too dark for me . I have natural reddish highlights in my hair therefore making it harder for this color to match.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Vonn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laxmana P.
marzo 17, 2017
I got allergy
PUBLICADO POR:
Laxmana P.
marzo 17, 2017
I got allergy
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Laxmana - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Becky R.
marzo 17, 2017
Did not notice a difference at all
PUBLICADO POR:
Becky R.
marzo 17, 2017
I did exactly what the directions said. Noticed no difference AT ALL.
Now I'm trying to cancel this and they make it near to impossible to do so.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Becky - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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