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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Brenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Grace A.
junio 30, 2017
Overall like ease of ordering
PUBLICADO POR:
Grace A.
junio 30, 2017
Not happy with color- want to go darker but still want a rich product
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Grace - We're sorry to hear your last color wasn't dark or rich enough. We've heard you and are adjusting your next order to have deeper, richer tones. We've also added a free order credit to your account. Look for an email from us for more information!
PUBLICADO POR:
JANE N.
junio 30, 2017
CAN NOT RECOMMEND AT THIS TIME.
PUBLICADO POR:
JANE N.
junio 30, 2017
I reviewed my color for you through the order. I expressed that my hair had a strong red hue to it in the "grow out" area after the treatment. I received an email offering corrective product. I agreed to that. Then I received another email which was a duplicate of the original about a week later. I agreed again and stated in the email that this was my second response. I indicated in my original review that my previous stylist had used Volume 30 to lift my color and it still took some time. The color was one problem. The extremely poor response is the main reason I am only giving you one star.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jane- We’re sorry that you were unhappy with your color results and service. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Perla M.
junio 29, 2017
stain in my forehead
PUBLICADO POR:
Perla M.
junio 29, 2017
I got a black stain on my forehead I am very worry,
that it will not come out.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Perla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful!
PUBLICADO POR:
Michelle C.
junio 29, 2017
The color.
PUBLICADO POR:
Michelle C.
junio 29, 2017
I am not happy with the color at all. It just looks black, and it was very hard to take off.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
M-T C.
junio 29, 2017
Color dye
PUBLICADO POR:
M-T C.
junio 29, 2017
It is still too red... I would like it to be more towards a medium brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
M-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Gina P
junio 29, 2017
Color not as expected
PUBLICADO POR:
Gina P
junio 29, 2017
Color did not come out even close to the color I chose. I honestly hate it. I followed the instructions now I have blonde, copper, and goldish hair. It's awful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jill P.
junio 29, 2017
Love the color.... but its damaging my hair - Must Stop Using!
PUBLICADO POR:
Jill P.
junio 29, 2017
I think the headline describes it all.... Please cancel my account!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Jill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps!
PUBLICADO POR:
Debi T.
junio 29, 2017
Color doesn't last
PUBLICADO POR:
Debi T.
junio 29, 2017
Needs to last longer
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Donna J.
junio 28, 2017
Poor staying
PUBLICADO POR:
Donna J.
junio 28, 2017
Lasted less than 2 weeks. At 6 weeks I have received a roots top up but there is no colour on my hair to retain as hasnt been since wk 2, at ALL. Pants, dont bother.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
LETICIA D.
junio 28, 2017
Red
PUBLICADO POR:
LETICIA D.
junio 28, 2017
I thought it would come out more red but it didn't. I'll let you know in 2 weeks how the Head & Shoulders help.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Leticia - We're sorry the color wasn't as red as you were expecting. We see you've already communicated with one of our associates, who is helping you achieve more vibrancy. Make sure that you are using a sulfate-free shampoo for color treated hair as using other shampoos can strip your hair of color and reduce bold, red tones in your hair.
PUBLICADO POR:
Carol C.
junio 28, 2017
Purchased for damaged chemo hair and scalp
PUBLICADO POR:
Carol C.
junio 28, 2017
Was not satisfied, color was darker and cooler than expected for description, that can be modified though, the real bummer is I tried this service because I thought they may be able to help keep a nice rich color in and soften and help repair chemo riddled thin hair and scalp. Nope. Terrible, the cheap Walmart brand made my hair softer, and yes I used the after treatment as well.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Carol - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sherrie V.
junio 28, 2017
Not Great
PUBLICADO POR:
Sherrie V.
junio 28, 2017
I ordered a light golden strawberry color and received a close to mahogany. Yuck. I even sent a picture in.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sherri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Stacy K.
junio 28, 2017
Love the product Color all wrong
PUBLICADO POR:
Stacy K.
junio 28, 2017
I thought my color was going to be a chocolate/dark brown; however it is black. Does not look natural to me. :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
lisa C.
junio 28, 2017
RED
PUBLICADO POR:
lisa C.
junio 28, 2017
turned my roots red. horrible.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Danelia N.
junio 28, 2017
Did come
PUBLICADO POR:
Danelia N.
junio 28, 2017
First it did last long and second it never came
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Daniela - We're sorry to hear you never received your second order! We're working on sending you out a replacement ASAP. Look for your follow-up email for more information!
PUBLICADO POR:
barbara C.
junio 27, 2017
Hasn't kept the colour very long
PUBLICADO POR:
barbara C.
junio 27, 2017
I am rather disappointed with my first pur,chase as the colour has all washed out lasting about 3 weeks which I don't consider good value for money, so I would therefore not ask you to send me anymore. Thank you.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Barbara- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Sarah A.
junio 27, 2017
Devastated
PUBLICADO POR:
Sarah A.
junio 27, 2017
The color was TOO dark. That's for starters. I left it on for less than 1/2 the time it stated to. I had intentionally allowed my hair to grow out anticipating doing this with your company after seeing the advertisements! My hair had roots appropriately 1" and 3/4 inches long. I had been letting my hair grow out from a short bob cut and it was past my shoulders at the point I colored it with your product.
Not only was it so dark it turned a blackish color with plum tones but when I washed it I had so much hair fall out in the shower I panicked! It was like a chemo patient!
I thought PERHAPS it was only because I had done something wrong myself.. I have done OTC products before however and NEVER had such a reaction.
I thought if I waited and allowed myself to miss one shipment and didn't use any products in my hair, no heat to dry it, or style it, didn't get in a pool with chemicals.. that it would lighten and wouldn't do anymore damage.
However hair continued to fall out at an alarming rate AND began to break off at the ends until it was ABOVE MY SHOULDERS and barely elbow my ears!!
I finally had to suck it up and go into a salon where I was told YOUR product had damaged my hair beyond repair! I had to have my hair cut so short its now approximately three inches short all over! SHORTER than it was when I started growing it all out! And I've had to pay an exhorbant amount on keratin treatments to try and strengthen it. You can even see my scalp in places from loosing hair!
I will be filing complaints along with pictures.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Sarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Rochelle C.
junio 27, 2017
Great color just not enough product
PUBLICADO POR:
Rochelle C.
junio 27, 2017
Great color just not enough product for even just the roots if you have really thick hair so doing to top and bottom roots and not so much middle. Next shipment I ordered an extra bottle for ends to try and see if I can get better coverage
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Rochelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kathy A.
junio 27, 2017
Nice color but....
PUBLICADO POR:
Kathy A.
junio 27, 2017
It is not covering my stubborn greys. Any hints would be helpful
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
.
junio 26, 2017
HIDEOUS!
PUBLICADO POR:
.
junio 26, 2017
Not impressed. Asked for dark blonde. Got RED! Ugh. Originally light blonde but you turned me red. Also autoplan. Really? Don't remember seeing that when I ordered. If you want to mess your hair up go ahead and order. Better off shopping at grocery store.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
paula F.
junio 26, 2017
Do not want auto ship. Turn off
PUBLICADO POR:
paula F.
junio 26, 2017
Was sent to my old address even though I changed to my new shipping and billing address!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Paula- We’re sorry that your order was shipped to the wrong address. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
.
junio 26, 2017
Not the right colour and terrible texture problems
PUBLICADO POR:
.
junio 26, 2017
After using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
We're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help!
PUBLICADO POR:
Running1
junio 26, 2017
Good coverage
PUBLICADO POR:
Running1
junio 26, 2017
This kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Running1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joanne L.
junio 26, 2017
Color
PUBLICADO POR:
Joanne L.
junio 26, 2017
I am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Joanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rosalinda M.
junio 26, 2017
Didn't Work For Me
PUBLICADO POR:
Rosalinda M.
junio 26, 2017
My hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rebecca K.
junio 26, 2017
Disappointing
PUBLICADO POR:
Rebecca K.
junio 26, 2017
I was really excited to try this. I'm really bad about going out and buying my hair dye in a timely manner. Even after I buy it, I'm the person to let the box of dye sit there for two weeks before I'll actually do it. I figured this would make it easier and more exciting so maybe I'd do it right away. That part was accurate. However, I was disappointed by the color twice. I've been dyeing my hair since I was 18 and have become quite good at it. My first order, I followed the directions that I was given. After I rinsed, my roots were much lighter than the rest of my hair. Also, my hair color didn't come out dark like I was hoping. It was more of a faded copper/red. (My hair did feel soft though...so bonus!) So, I updated the pictures and "changed the formula". I got my second delivery. I decided to do my roots the way I always do rather than following the directions, and my roots matched quite well. However, the color still wasn't what I was looking for. I'm giving it three stars because it shipped on time and it did leave my hair soft and relatively shiny...which is always a good thing when it comes to hair dye. However, as far as the color is concerned, I'm just going to go back to my old hair dye and stick with that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sharon S.
junio 26, 2017
worst I ever tried
PUBLICADO POR:
Sharon S.
junio 26, 2017
It was supposed to be red, it is so dark, not red, darker than MY own hair. When rinsing, it turned to pudding, weird and took a long time to rinse out. Cheap tools. I have better results from the grocery.
Would NOT recommend.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sharon - We're so sorry to hear you had a bad experience with your first order. We see you've already spoken with one of our representatives who assisted you in getting a refund for your first color and helped you with your complimentary reformulated color. We're glad we were able to help.
PUBLICADO POR:
Sandra C.
junio 26, 2017
Not right color
PUBLICADO POR:
Sandra C.
junio 26, 2017
The color was black and it was supposed to look a darkish brown. Very disappointed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kourtney H.
junio 25, 2017
It was ok
PUBLICADO POR:
Kourtney H.
junio 25, 2017
The color I ordered was supposed to be relatively dark with a purple undertone. I used it yesterday and have to say, I'm not impressed. It ended up only being a shade darker than what my color was previously and theres not a single hint of violet-which was the reason I chose that color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kourtney - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Catherine W.
junio 25, 2017
not what I expected
PUBLICADO POR:
Catherine W.
junio 25, 2017
I followed the questions exactly. I wanted a red hue to my color and I got none at all. I was very disappointed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Catherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kay G.
junio 25, 2017
First Try
PUBLICADO POR:
Kay G.
junio 25, 2017
The color was really nice, but my fine hair fell off by the handfuls. Not good.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Kay- We apologize that you feel our color caused hair loss.Color doesn't cause hair loss by itself. It can be a variety of things such as new medications, diet etc. We recommend you contact your doctor before future color applications. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
PUBLICADO POR:
Jessica G.
junio 25, 2017
Not the color I wanted
PUBLICADO POR:
Jessica G.
junio 25, 2017
The color sent was darker than the pictures...I need a brighter red.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cindy F.
junio 25, 2017
While I love the idea, it's not for me
PUBLICADO POR:
Cindy F.
junio 25, 2017
We tried twice to get my color correct and each time my hair turned straw-like and reddish. I really wanted this to work, but it just made my hair a lot worse. Not willing to try again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cindy- Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
evelyn J.
junio 24, 2017
Not for me
PUBLICADO POR:
evelyn J.
junio 24, 2017
I really wanted to love this product but it did not do the job. Within a week I would see gray hairs and it left my hair very dry. Not worth the money.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Evelyn J- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
LILLIAN K.
junio 24, 2017
Hair color
PUBLICADO POR:
LILLIAN K.
junio 24, 2017
do not want any gol
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lillian K.- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
charlotte E.
junio 24, 2017
Dries my hair out
PUBLICADO POR:
charlotte E.
junio 24, 2017
Dries my hair out too much
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Charlotte -We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lynn H.
junio 24, 2017
Wrong color. Only one because I don't like the last color
PUBLICADO POR:
Lynn H.
junio 24, 2017
Wanted a lighter color
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lynn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Evelyn H.
junio 24, 2017
I really wanted to like this
PUBLICADO POR:
Evelyn H.
junio 24, 2017
I decided not to use the second shipment. Im a light brunette and an not interested in going light blond. Its hard to color my hair because it is in good shape and i dont want to hurt it. Before i was ready to go ahead and try it, the first color had 95% faded. I still had color from 2 years ago November on the last 4 inches of my hair. I liked your concept of having pictures evaluated. The color was shiny. It just faded way to fast. I even used your shampoo and conditioner.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Evelyn - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Nancy C.
junio 24, 2017
Too dark!
PUBLICADO POR:
Nancy C.
junio 24, 2017
Colored the grey better but it's sooooo dark. I've not gotten 1 compliment. I wanted more red/brown than chocolate. I may have to head to a salon to fix it.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Nancy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
.
junio 24, 2017
Not for me
PUBLICADO POR:
.
junio 24, 2017
The color wasn't anything like I thought. It made my roots pink and I am very unsatisfied. I can't wait to return my autoshipped product.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lynne; H.
junio 23, 2017
Did not colour roots
PUBLICADO POR:
Lynne; H.
junio 23, 2017
This product did not colour grey roots properly not happy just recieved an email saying it had been shipped again did not reorder apparently you have to opt out !!!!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lynne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have reformulated your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Lovie M.
junio 23, 2017
not the color i requested
PUBLICADO POR:
Lovie M.
junio 23, 2017
not the color requested,. it was changed after i selected and youve debited my acct for more color that i did not order.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lovie- We apologize that you are unsatisfied with your color results. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
GINGER ROGERS
junio 23, 2017
Different roots
PUBLICADO POR:
GINGER ROGERS
junio 23, 2017
The custom color came in two different colors. My roots were a light brown while the rest of my hair was the red I wanted. It was weird. It looked good except the roots.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Ginger Rogers- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Carol W.
junio 23, 2017
Review
PUBLICADO POR:
Carol W.
junio 23, 2017
I have short hair could not adjust application to cover the gray only. Your product left my hair very dry with a straw like texture. Will not be using your product again
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Carol- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, tried to process a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Rhonda J.
junio 23, 2017
No Gray Coverage
PUBLICADO POR:
Rhonda J.
junio 23, 2017
Not only are my gray hairs still present, they now look more pronounced. I followed the directions too. Disappointed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rhonda - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Gabriella D.
junio 23, 2017
Color
PUBLICADO POR:
Gabriella D.
junio 23, 2017
The color doesn't stay long
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Gabriella - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Valerie C.
junio 23, 2017
a little disappointed
PUBLICADO POR:
Valerie C.
junio 23, 2017
It is a good product however only covers the grey for about a week.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Valerie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
K A.
junio 23, 2017
Not a good colour
PUBLICADO POR:
K A.
junio 23, 2017
The colour was too orange - I do not want to use this colour again
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
K A. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
LaDawn C.
junio 23, 2017
Could be better
PUBLICADO POR:
LaDawn C.
junio 23, 2017
Received first order, did not like color, had color reformulated and still did not like color , cancelled the service
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
LaDawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tiffany
junio 23, 2017
Not as expected
PUBLICADO POR:
Tiffany
junio 23, 2017
I was initially excited about this product then I tried it. Would like more gray coverage (have just enough to notice) Didn't care for the burning sensation o my scalp going into the last 5 minutes so I rinsed early. The waxy feel during the rinse was worrisome but after a few shampoos my hair softened. The color is more of a black instead of dark brown with violet. Overall, I am disappointed. I really wanted to like this.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Tiffany- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Mila P.
junio 23, 2017
Awful
PUBLICADO POR:
Mila P.
junio 23, 2017
So I gave it a try and the color was dreadful. I prefer brown hair and the color turned my hair black. NOT WHAT I SIGNED UP FOR.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Mila P- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Samantha B.
junio 23, 2017
Too greasy
PUBLICADO POR:
Samantha B.
junio 23, 2017
This color made my hair extremely greasy. It took almost a week to get my hair back to normal
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Samantha B. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Dori N.
junio 23, 2017
Very disappointed.
PUBLICADO POR:
Dori N.
junio 23, 2017
I have been an esalon customer for approximately a year. I'd been extremely impressed with their products... that is until I tried the custom hair color. After my first order of color, I'd emailed requesting certain changes because I'd not achieved my desired shade. Today I received my second shipment of custom color and once again extremely disappointed. For the $ I had expected something far better!!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Dori- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Heather B.
junio 23, 2017
Great concept in theory, not happy with color
PUBLICADO POR:
Heather B.
junio 23, 2017
While I loved the packaging and the idea of this, and I know it showed in my booklet that there was a bit of blue toner in my coloring kit… I specified that I absolutely did not want any red color to my hair at all. I had recently removed red, and at home had finally gotten my hair to a very cool toned dark blonde. I wanted to try this for root maintenance, and followed the instructions to a T. It made my hair sort of a dark, faintly strawberry blonde, which I am very NOT happy with.
In addition to that, I left the color on the full 30 minutes with no products in my hair, and it didn't even cover my grays completely. Store bought boxed color and colors I've gotten from Sally Beauty worked far better. I really wish this would've worked, very disappointed.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Heather B- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Becky H.
junio 22, 2017
Hair Color
PUBLICADO POR:
Becky H.
junio 22, 2017
I was very unhappy with the color. Way too dark. Good coverage but didn't like color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Becky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Pamela P.
junio 22, 2017
The color is getting closer to what I'm looking for, but still fades fast
PUBLICADO POR:
Pamela P.
junio 22, 2017
I like the color and it's closer to the color I'm looking for, but the color still fades quickly and doesn't stay vibrant like when I first color it.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Pamela- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Linda A.
junio 22, 2017
Good , but
PUBLICADO POR:
Linda A.
junio 22, 2017
I love the color it was perfect, but I only gave it a 3 because it seemed to fade out after a couple of days. Maybe something I did not sure. Would love your feedback
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Renae O.
junio 22, 2017
It was a good product
PUBLICADO POR:
Renae O.
junio 22, 2017
It was a good product and my scalp never broke out so that was good, but the gray never covered at all. I told in my preview that I had stubborn gray and a lot of it. I am sure it would be great if you didn't have gray hair.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Renae O- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Deanne M.
junio 22, 2017
Not covering well
PUBLICADO POR:
Deanne M.
junio 22, 2017
Dear stylist, for some reason this haircolor is not doing a good cover on my roots yet the rest of my hair is completely dark!!! but if I could just order the root coverage only package and maybe it even cost less that would be awesome. I followed the instructions and didn't do a run through on the rest of my hair until the last few minutes and then rinse it shampooed , rinced,condition and rinsed and this is how it came out to dark on my head and not good root coverage ! I absolutely do not need to color my whole hair every single time maybe once every couple months so just the roots is all I really need
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Deanne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we reformulated your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Olga C.
junio 22, 2017
Very tough to rinse
PUBLICADO POR:
Olga C.
junio 22, 2017
This product is extremely hard to remove from my scalp even when I follow all the instructions. I put shampoo several times and when I rinse my hair the product is still there.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Olga - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Kellie B.
junio 22, 2017
Not what i expected...
PUBLICADO POR:
Kellie B.
junio 22, 2017
The color was blah... Nothing I couldn't have gotten at Cvs.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kellie - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Miriam O.
junio 22, 2017
Not satisfied
PUBLICADO POR:
Miriam O.
junio 22, 2017
Results were not as advertised, just like any drugstore color
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Miriam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Annette F.
junio 22, 2017
new color
PUBLICADO POR:
Annette F.
junio 22, 2017
disappionted wanted something lighter to go to my summer look of blonde as in my picture
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Annette- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Jamie H.
junio 21, 2017
Its just not lasting
PUBLICADO POR:
Jamie H.
junio 21, 2017
The color lasted about 2 weeks before it faded into bright yellow. I can get the same results with a $10 hair color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jamie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Tina G.
junio 21, 2017
Way to dark, weird formula
PUBLICADO POR:
Tina G.
junio 21, 2017
My hair color was almost black and the gray coverage wasn't good. I didn't like the formula at all. When I went to rinse my color out my hair gooped into an oily ball and I had to shampoo 3 times just to get the oilyness out and most of the color.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Tina- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Theresa K.
junio 21, 2017
Fading color
PUBLICADO POR:
Theresa K.
junio 21, 2017
The color seems to fade more quickly that my usual store bought brand......leaving a very reddish base which is what I was trying to avoid.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Theresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Miranda T.
junio 21, 2017
Nice color, too bad it didn't last...
PUBLICADO POR:
Miranda T.
junio 21, 2017
I was very happy with the results of my color and also with everything that came with the kit. The main reason why I tried eSalon Color was in hopes of having better results covering my grays. It covered them initially, but within about 10 days, the grays were showing again. They weren't showing at the roots in new growth, it was like the color faded from the gray hair throughout my hair. For someone who doesn't need gray coverage, this color would be great. I was really happy with the color my hair came out, it was exactly the color I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Miranda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Crystal W.
junio 21, 2017
Not For Me
PUBLICADO POR:
Crystal W.
junio 21, 2017
Okay, I tried the product. The color was, I have to admit, fabulous. HOWEVER, when I wash my hair, it feels funky. It feels like there is cake-y type of goo on it. It's never been that way. I have fine, straight hair. It's still like this. I am going to have to go to a professional and have them take the color out, which I am hesitant to do because I don't want to cause any more damage to it. So in a nut-shell, this product did not work for me. I did love the color they sent, my hair just did not do so well.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Crystal- Thank you for sharing your candid feedback. We have reached out to you with professional tips on how to leave your hair feeling the best after your application. We hope we can improve your future color experience!
PUBLICADO POR:
Jkm59
junio 21, 2017
1st time used
PUBLICADO POR:
Jkm59
junio 21, 2017
After using this product once it didn't cover all the grey around the face hairline.
And after 2 weeks it needed doing again in a hairdressers as the colour was thrown off
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jkm59 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathryn K.
junio 21, 2017
Had a bad reaction!!!
PUBLICADO POR:
Kathryn K.
junio 21, 2017
I had a bad reaction to the color; It had too much ammonia and made my scalp itch something terrible.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kathryn- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Marie B.
junio 21, 2017
Brown not as expected
PUBLICADO POR:
Marie B.
junio 21, 2017
Thank you for making the adjustments I requested. I love purple and wanted it to show. However, dark brown is much too dark for me. It came up BLACK, even though the color before dying was a very light reddish brown and gray. I love purple and want it to show. I think it would look better with only 10% brown and 10% red and 80 % purple.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Karen J.
junio 21, 2017
Disappointed
PUBLICADO POR:
Karen J.
junio 21, 2017
This did not cover grey and turned my hair an odd orange color instead of red or blonde under brown.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
stacy G.
junio 21, 2017
bad deal
PUBLICADO POR:
stacy G.
junio 21, 2017
color did not last 4 weeks!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jill T.
junio 21, 2017
Not permanent
PUBLICADO POR:
Jill T.
junio 21, 2017
The hair color looks good when I initially put it on, but it slowly fades after 4-5 weeks. It's done this 2 times now. My grays start to show up again- and not just at my roots, but the Entire gray strand stands out due to the color fading.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jill - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Stacy D.
junio 21, 2017
Burned scalp severely & left thick waxy residue
PUBLICADO POR:
Stacy D.
junio 21, 2017
color OK but thick waxy residue that will not rinse out is not. The pain was excruciating when this stuff touched my scalp. It also had a bad strong odor. I will be sticking with Paul Mitchell PM Shines and Shines XG from now on. It has no odor, better color, no pain, and no residue.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stacy- We’re sorry that you were unhappy with your initial product experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kristina S.
junio 21, 2017
No Color Change, Waste of Money
PUBLICADO POR:
Kristina S.
junio 21, 2017
I wanted a light strawberry blonde. As a natural redhead I feel the dye only slightly lightened my hair. It is completely unnoticeable like I did not die my hair at all. I had previously watched a lot of YouTube videos and was super excited to try this product. While I did love the package and all the essentials, I am unbelievably upset about how similar my hair looks to before I dyed it. I feel like I damaged my hair and wasted money with no difference in my hair color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tommylene F.
junio 20, 2017
Way too dark
PUBLICADO POR:
Tommylene F.
junio 20, 2017
Used same color as before but as you can tell my color came out a lot darker. Not happy with color. Thinking of having my hairstylist lighten it with highlights or something. Going to have hairstylist do my hair from now on.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tommylene - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Helen Z.
junio 20, 2017
Messy and fiddley
PUBLICADO POR:
Helen Z.
junio 20, 2017
Coverage wasn't good either. A lot of fuss for nothing much. However, the gloves were half decent.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Helen- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Marie S.
junio 20, 2017
My hair is green
PUBLICADO POR:
Marie S.
junio 20, 2017
I contacted you all ready but I was given instructions that didn't work and I would just really like a refund
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Marie- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
Patricia B.
junio 20, 2017
My color turned out bright red. It's to Orangie.
PUBLICADO POR:
Patricia B.
junio 20, 2017
I just colored my hair on June 18. I was disappointed with how red my hair turned out. I don't understand how it got so Orange. I have been pleased with the colours in the pass, but not this time.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Patricia- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Heidi S.
junio 19, 2017
Not the right color
PUBLICADO POR:
Heidi S.
junio 19, 2017
This is not the color I wanted. I look horrible
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Heidi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Tiffany T.
junio 19, 2017
Meh.........
PUBLICADO POR:
Tiffany T.
junio 19, 2017
I loved the idea of customized color. Sadly it didn't live up to my expectations. I thought that by getting the violet color in the brown color section that I would have beautiful dark purple hair. Not even close.....My hair is now dark brown. There isn't even a hint of purple. The packaging and the little extras were a nice touch though. That's why I'm giving 3 stars. I probably won't be continuing my subscription.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Tiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
holly S.
junio 19, 2017
Did not adjust my color
PUBLICADO POR:
holly S.
junio 19, 2017
I specifically asked that my color be adjusted because it was too dark. The color was exactly the same so I can not trust any future shipments.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Holly- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lois A.
junio 19, 2017
Horrible color
PUBLICADO POR:
Lois A.
junio 19, 2017
Several times I asked for NO RED. I uploaded a pictures. I got BRASSY RED!!! YUCK!
I would have been better off to go to Sally Beauty, buy an $8 bottle of Ash Blond and do it myself! This is NOT GOOD!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lois- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
JESSICA E.
junio 19, 2017
CUSTOMER HAIR COLOR
PUBLICADO POR:
JESSICA E.
junio 19, 2017
I WASN'T AS HAPPY AS I THOUGHT I WOULD BE.. I APPLIED COLOR ON 06/12 AND ALREADY THE COLOR IS FADING AWAY IN MY ROOTS AND MY OVERALL COLOR IS VERY DULL LOOKING NO SHINE AT ALL... AND THATS BECAUSE I APPLIED CAREFULLY AND LEFT ON 5 MINUTES LONGER THAN TIME NOTED..
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jessica - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Stacy R.
junio 19, 2017
I asked for NO Red in the color!
PUBLICADO POR:
Stacy R.
junio 19, 2017
Well I have copper reddish hair..........Not so good!!!!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Sandra T.
junio 19, 2017
I did not like the color I got
PUBLICADO POR:
Sandra T.
junio 19, 2017
The color I ordered was too dark and it did match with my previous hair color, I am not happy with the results.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sandra - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nancy G.
junio 19, 2017
Too dark
PUBLICADO POR:
Nancy G.
junio 19, 2017
Hair color result was too dark and gray hair not covered completely
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Nancy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Kristin T.
junio 19, 2017
AWFUL!
PUBLICADO POR:
Kristin T.
junio 19, 2017
The root color was darker than I asked for, but I could live with that. The "ends" color turned to glue in the shower and would not wash out! I shampooed my hair FOUR TIMES and it's STILL not out! The color on the ends turned out a greenish blackish color (when I asked for blonde with red undertones)! Seriously, what is IN this stuff?! It's SO horrible!!! I want to know how to fix it!!! Get it OUT of my hair!!!!!!! SO bad!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Kristin- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Frances R.
junio 19, 2017
Color did not show up at all.
PUBLICADO POR:
Frances R.
junio 19, 2017
Followed the instructions exactly, but no color showed up in my hair. Even box dye is better. Will not be repurchasing. Very disappointed and waste of money.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Frances - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lillian C.
junio 19, 2017
Lastcolor
PUBLICADO POR:
Lillian C.
junio 19, 2017
Although I followed the instructions the color did not cover the grey.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lillian - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Karen L
junio 18, 2017
Horrible and artificial
PUBLICADO POR:
Karen L
junio 18, 2017
My color came out nothing like what was indicated. My previously dyed color is just a step lighter/brighter than natural so I thought I would try maintaining it at home - what a mistake! It significantly darkened my hair, and looked so fake I had to remove the dye the same day. Back to a real salon for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We're sorry that your initial color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account for the cost of your color. Again, we apologize you weren't satisfied with your initial formulation.
PUBLICADO POR:
Brenda P.
junio 18, 2017
Hair color kit
PUBLICADO POR:
Brenda P.
junio 18, 2017
Left my hair looking too dry and not the color I choose
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Brenda -We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Akilah G.
junio 18, 2017
Dull color
PUBLICADO POR:
Akilah G.
junio 18, 2017
I though the color was not bold enough
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Michelle G.
junio 18, 2017
Very Disappointed
PUBLICADO POR:
Michelle G.
junio 18, 2017
Color is way too dark with too much brown. I asked for more red but it seems I just get more brown. I'll stick to off the shelf colors, they are more predictable.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Mchelle -We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sandra C.
junio 18, 2017
Inconsistent color
PUBLICADO POR:
Sandra C.
junio 18, 2017
When I received the first package the color was great but as packages continued to ship the colors were always off. My hair color dye went from darkest brown/black to a brown which is not what I wanted.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sandra- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Sarah M.
junio 18, 2017
SO disappointed
PUBLICADO POR:
Sarah M.
junio 18, 2017
I was hoping to give up the expensive salon trips and do my own color at home. I had recently transitioned from single process to balayage and loved the results. I didn't love the grey hairs so I figured I would give esalon a go. I hate the color they formulated and the greys are still visible. Now I'm stuck with a permenant color that I will have to either suck up and grow out or sink big $$$ into a salon fix.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melody W.
junio 17, 2017
Pros & cons
PUBLICADO POR:
Melody W.
junio 17, 2017
I like the product & results were very good. It feels a little pricey for touch up. I asked to be removed from auto reorder program but received the product anyway.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Melody - We're sorry to hear you feel our color is too expensive. Our salon-grade product is made custom for you by licensed colorists. We're contacting you further to confirm that your service is off and assist you further with your account.
PUBLICADO POR:
Amber H.
junio 17, 2017
Color faded after only a few weeks
PUBLICADO POR:
Amber H.
junio 17, 2017
The color has almost completely faded or washed out after only a few weeks, despite the fact that I use color safe shampoo/conditioner and I wash my hair every 2-3 days. Not pleased. I will not reorder.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
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Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
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