I was so excited to try this product after seeing loads of positive reviews online! I have given this 1 star because
1. The inside packaging was ok
1. You can't give 0 star rating.
I actually started choking when opening the small bottle of colour. It smells REALLY strong of chemicals! This product needs to come with a warning for asthmatics!!
Secondly, the product is extremely runny so best to wrap a towel around your shoulders AND sit on a whole load of towels!! The products will run down your neck, shoulders and back whilst it's developing too! I had hoped the product would redeem itself once washed out and my hair blow dried buuuuut..........NO! It almost completely washed out of my hair leaving just some patches at the roots slightly tinged a gingery purple!!!! :O it didn't even properly cover my greys except for turning a few of them a proper bright ginger/strawberry blonde!!
I would like to point out though that this was MY experience!! I have seen LOADS of positive reviews and amazing out comes from this product.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Emily - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
debi G.
julio 17, 2017
In tears at horrendous color
PUBLICADO POR:
debi G.
julio 17, 2017
for years i felt if you wanted red it had to come from a salon. After a year of pushing from my cousin, I tried your sight. I even spent money on shampoo, root color etc. My roots where exact color on my natural color. I was promised a red copper. This looks NOTHING like the promise. I am a dark, UGLY brunette. HORRIBLE!!!!! Do NOT believe the site!!
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Debi - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Xochithl O.
julio 17, 2017
paid to get exact same color I had
PUBLICADO POR:
Xochithl O.
julio 17, 2017
Was supposed to see a change in my hair from my natural hair color and ended up with no result. Exact same hair color as my natural hair color. It's as if I did nothing to my hair..not sure if the colorist gave me a bad color or the colorist should have gone a shade lighter. Was really hopeful for a different result but ended up seeing the exact same thing :-(. Maybe this kind of stuff isn't for me.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Xochithl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jacqueline B.
julio 16, 2017
I wanted to like it...
PUBLICADO POR:
Jacqueline B.
julio 16, 2017
Ordered the Darkest Brown color and now I have jet black hair. Not the look I was going for. I had high hopes the product would work out .
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stephanie C.
julio 16, 2017
Untouchable
PUBLICADO POR:
Stephanie C.
julio 16, 2017
I was very disappointed, I followed the directions explicitly and my hair color didn't change at all.
I am not sure why but after being so excited to get your product, It was like I didn't apply any color to my hair at all.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Stephanie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Jane W.
julio 16, 2017
I asked for Dark Ashe Blonde, no red
PUBLICADO POR:
Jane W.
julio 16, 2017
I colored my hair as directed and now have brown hair with RED high lights. Almost auburn colored hair. I am extremely disappointed and will not order again and not use the extra that was sent. It burned my hair, and it will be a couple months before I can repair this. Dark Ash Blonde, does not have red in it.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Jane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sharon L.
julio 16, 2017
Way too dark
PUBLICADO POR:
Sharon L.
julio 16, 2017
My hair was black.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Sharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Melissa E.
julio 15, 2017
Hair color
PUBLICADO POR:
Melissa E.
julio 15, 2017
Generally my hair color turns out pretty well but this time my roots turned almost black and ashy toned which makes the rest of my hair look horrible. Hoping it fades..
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
judy S.
julio 15, 2017
cancel order
PUBLICADO POR:
judy S.
julio 15, 2017
please cancel all orders
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Judy- We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Geri C.
julio 15, 2017
Waxy texture
PUBLICADO POR:
Geri C.
julio 15, 2017
Although, I liked the color, after8 weeks it has a good coverage, but too much red highlights for being dark brown. The reason I am debating on using this again, is because of the waxy sticky texture upon rinsing and rinsing . Also many of reviews that I have read, talk about hair loss. I think I will pass on any further orders.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Geri- We’re sorry that you were unsatisfied with the color and that it left your hair feeling waxy and sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Mabel S.
julio 15, 2017
HATED
PUBLICADO POR:
Mabel S.
julio 15, 2017
Very disappointed when it came to this product. I had very high hopes because I watched my favorite youtuber using this product and her hair came out gorgeous. But after applying this color it did not look good... I wanted to love it so bad because it is very convenient... but to my luck i did not. I also bought the hair mask and it made my hair feel greasy after I rinsed it.. very sad.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mabel- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
janet R.
julio 15, 2017
CANCEL
PUBLICADO POR:
janet R.
julio 15, 2017
You should verify that your clients need the product before it is shipped!!!!!!!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Janet- We apologize for any confusion regarding our service. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Randi .
julio 14, 2017
Not good for Red
PUBLICADO POR:
Randi .
julio 14, 2017
I asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Randi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Grace M.
julio 14, 2017
Coverage
PUBLICADO POR:
Grace M.
julio 14, 2017
Requested gray coverage on this next order. Regular formulation doesn't last.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Grace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
salena F.
julio 14, 2017
Lovely color not enough coverage
PUBLICADO POR:
salena F.
julio 14, 2017
I liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Salena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Madeline C.
julio 14, 2017
Not happy
PUBLICADO POR:
Madeline C.
julio 14, 2017
Not happy with the product.Ive tried more than once and every time my roots came out extremely light
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Madeline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lynne S.
julio 14, 2017
I want to discontinue my plan. I like my former product better.
PUBLICADO POR:
Lynne S.
julio 14, 2017
I want to discontinue my plan. I like my former product better.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lynne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
.
julio 14, 2017
DRYYYYYYYY
PUBLICADO POR:
.
julio 14, 2017
I followed every step exactly how it is shown on the instructions, used the shampoo and conditioner provided, and my hair was SO SO SO DRY. I am still in the process of getting it back to were it was before i ever used e-salon :(
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Kameisha- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience
PUBLICADO POR:
Lucrecia C.
julio 14, 2017
I wouldn't recommend it!
PUBLICADO POR:
Lucrecia C.
julio 14, 2017
My color was too dark and after coloring my hair felt hard, dry and waxy.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lucrecia - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Judy S.
julio 13, 2017
Color too dark
PUBLICADO POR:
Judy S.
julio 13, 2017
This last color was too dark too.
I wanted a dark auburn not dark brown. This color was almost black.
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PUBLICADO POR:
Rebecca I.
julio 13, 2017
Not satisfied
PUBLICADO POR:
Rebecca I.
julio 13, 2017
See email sent to colorist. Hopefully adjustment will help. Disappointed currently. Grays were not covered. Lacked multi tones and to Dark. However, color was not brassy looking which was great.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jan O.
julio 13, 2017
hair color
PUBLICADO POR:
Jan O.
julio 13, 2017
Did not stay on any better than my cheap brand i use.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Belinda D.
julio 13, 2017
OOPS
PUBLICADO POR:
Belinda D.
julio 13, 2017
The coloring problem I have is probably my fault. It turned my hair light golden brown. It should be golden blonde. I am hoping you can help me I look so good as a blonde. LOL
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Belinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
USACE % Pat W.
julio 13, 2017
Hair color
PUBLICADO POR:
USACE % Pat W.
julio 13, 2017
I'm not happy with my color, it is pulling too much red, I want something different.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Pat - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Nancy K.
julio 13, 2017
Ruined my hair!
PUBLICADO POR:
Nancy K.
julio 13, 2017
I have to wear wigs due to a medical condition. I purchased a human hair wig, for $1400.00, and the esalon coloring system as the wig's color was too light. Halfway through the coloring process the solution turned purple! Not only did my new wig turn orange but the texture was ruined. I cannot wear it. The company refuses to make restitution for the wig but did offer to refund the cost of the hair color. Very disappointing!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Nancy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Unfortunately, we are unable to guarantee the results of our color on wigs or hair extensions since they may be pre-treated with other chemicals. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Tina A.
julio 13, 2017
Pink roots
PUBLICADO POR:
Tina A.
julio 13, 2017
Not happy with the pink roots! I will need to find a colorist to fix the mess. I followed instructions to the letter too.
Very disappointed and would like my money refunded!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tina - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
isabel A.
julio 12, 2017
Color
PUBLICADO POR:
isabel A.
julio 12, 2017
This color was extremely bad, did not blend correctly. The color was black instead brown or golden. Not a good experience.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Isabel- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Diana G.
julio 12, 2017
It was not the color I requested
PUBLICADO POR:
Diana G.
julio 12, 2017
It was not the color I requested and it did not cover my gray well.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Diana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Lisa H.
julio 12, 2017
Color
PUBLICADO POR:
Lisa H.
julio 12, 2017
Still looks like alot of red, maybe I have natural red that comes out when I try to use your product.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lisa- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Linda K.
julio 12, 2017
I asked you to change my color but you sent me the same color.
PUBLICADO POR:
Linda K.
julio 12, 2017
I asked to change my color but you sent me the same color. I sent a new picture of light blond/beige color and you sent me RED! now my hair is ruined! I want a refund!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
linda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
sheryl T.
julio 11, 2017
lovely packaging, easy instructions
PUBLICADO POR:
sheryl T.
julio 11, 2017
after completing the application it looks great but within a few days the grey returns, especially around the temple
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sheryl- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
MAMJ
julio 11, 2017
Unhappy
PUBLICADO POR:
MAMJ
julio 11, 2017
To pale looked dull on my hair and wasn't very kind to my hair either so I turned off the plan after my first order.
I've just received a second one I assume it's the same colour so I am not a 100% satisfied twice and this time I have been charged full price
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
MAMJ - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shawna M.
julio 11, 2017
Messy
PUBLICADO POR:
Shawna M.
julio 11, 2017
The hair color runs out of my hair and everywhere during processing. It ruins my clothes and flooring.
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Shawna- We apologize you found our color runny. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. We are always here with tip and trick to help the color application
PUBLICADO POR:
Wendy S.
julio 11, 2017
Product was a disaster
PUBLICADO POR:
Wendy S.
julio 11, 2017
Process involves two stages. The first stage went fine, though the product was a little runny and tended to drip down my neck and face. The second stage was a disaster. The smell of the product was so intense (ammonia-like, not sure what it was) that I was forced to abort the second stage and rinse my hair and flush my eyes and face for about five minutes. Not sure why. The second stage product was also so runny it slid off my hair and splashed around my bathroom, leaving a huge mess. I also had lots of staining on my scalp and skin that wouldn't come off with the stain remover provided. Overall, this was a real disaster.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Wendy- We’re sorry that you were disappointed by your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your returned color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Karyn P.
julio 11, 2017
Completely wrong color
PUBLICADO POR:
Karyn P.
julio 11, 2017
I have long dark brown/black hair . With Grey roots. Explained in initial order that it was quite awhile since I colored my hair. I was very disappointed in the color result. Grey roots are red and the rest of my hair is dull brown. Did not have enough colorant for my thick full hair. Had better results with miss Clairol darkest brown. Disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Karyn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Julie L.
julio 11, 2017
Hair color
PUBLICADO POR:
Julie L.
julio 11, 2017
The color doesn't stay. I color one day and it looks nice but by the next washing it fades. By the 3rd wash I'm lucky I even look like I colored. :(
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Julie- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Jax C.
julio 10, 2017
Too dark
PUBLICADO POR:
Jax C.
julio 10, 2017
Love the concept of having bespoke hair colour delivered regularly. However the colour I received was very dark. I was expecting a warm medium brown but the colour was a dark brown, because the roots were so much darker than my hair I had to work the colour through the rest of my hair. I left only for 5 minutes on full hair and then my highlights were covered. Disappointing as I had only recently paid for my highlights.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jax- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Hope S.
julio 10, 2017
Too dark and sticky
PUBLICADO POR:
Hope S.
julio 10, 2017
This color was way too dark for me and it left a sticky residue on my hair that I am still trying to rinse out.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Hope - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Rebecca H.
julio 10, 2017
Dreadful!
PUBLICADO POR:
Rebecca H.
julio 10, 2017
The color did not look anything like what was represented. I want my mony back. Also, the selection is so limited.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rebecca - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Angela A.
julio 10, 2017
Too dark
PUBLICADO POR:
Angela A.
julio 10, 2017
Too dark needs more red. I feel like there was more red in it the last time.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sarah B.
julio 10, 2017
Disappointed
PUBLICADO POR:
Sarah B.
julio 10, 2017
This color didn't last longer than 3 weeks in my hair. Normally my salon color lasts up to 5. I was disappointed to say the least.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sarah - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Donna N.
julio 10, 2017
color
PUBLICADO POR:
Donna N.
julio 10, 2017
I asked for it to be slightly lighter in color and it was the same as the original order. Too dark!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tammy T.
julio 9, 2017
Unsatisfied
PUBLICADO POR:
Tammy T.
julio 9, 2017
This product turned my hair black. It also looks purple on my hair in certain lights. Please refund my money
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Tammy - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Janet G.
julio 9, 2017
Didn't like the color or the way it made my hair feel
PUBLICADO POR:
Janet G.
julio 9, 2017
I was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Janet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Courtney S.
julio 9, 2017
NEVER AGAIN!
PUBLICADO POR:
Courtney S.
julio 9, 2017
I could NOT wash the dye out!! I did everything like I was supposed to and my hair feels like glue! It's sticky and waxy and so dry. I was in tears. I have no idea what I'm going to do to get my hair feeling healthy again. I will never buy again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Courtney - We’re sorry that your hair color was difficult to rinse out. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
rosa O.
julio 9, 2017
color
PUBLICADO POR:
rosa O.
julio 9, 2017
The color was perfect but the color was too runny... Everytime i did my color i would end up all stain.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Laura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Teresa L.
julio 8, 2017
Very unhappy
PUBLICADO POR:
Teresa L.
julio 8, 2017
I specifically stated I seem to pull red, my color is light brown and now it has orange/red color!!! Will not be reordering.
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Teresa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Donna S.
julio 8, 2017
not as good as my 1st one
PUBLICADO POR:
Donna S.
julio 8, 2017
This is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Donna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Melissa D.
julio 8, 2017
Tint
PUBLICADO POR:
Melissa D.
julio 8, 2017
The tint of the color washed out quikly.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Joyce D.
julio 7, 2017
Well pleased
PUBLICADO POR:
Joyce D.
julio 7, 2017
Little darker than I thought
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Joyce- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cathleen W.
julio 7, 2017
Love the color, hate the odor
PUBLICADO POR:
Cathleen W.
julio 7, 2017
The color turned out beautiful and my hair feels great. I would give it 5 stars for color and feel, But the odor while coloring your hair is almost unbearable. I had my window open and the fan on and I could hardly breathe. It was even worse when you get in the shower to rinse and close the shower curtain. It also stains your skin and the sink and shower. The cloth to clean up with did not take it off either. I guess that's why it covers your hair so well. Will wait to see how well the color stays on my hair before deciding if I'll buy it again. Not sure how to deal with the strong chemical smell in the future.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cathleen- Thank you for sharing your feedback with us. We apologize for any discomfort during your color application.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance.
PUBLICADO POR:
Stephani H.
julio 7, 2017
Not sure what to think of service OR color
PUBLICADO POR:
Stephani H.
julio 7, 2017
OK, 1st off this was extremely easy to apply. Thought this was a monthly service. Although, I DID leave a message for my colorist saying I haven't used the product yet. So maybe that's why I never was shipped another bottle, idk. I DO NOT understand why there's the option to "send" your colorist a message, but they DO NOT ever reply or make comment(s). I even left one saying that I did NOT like it.the color I received was quit dark. I do not see how this color I received is the color that was described. I have read this on several other reviews. Color was more a "dark dark brown w/dark red tint" (I do not consider it a dark blonde), AND it did not take well on the roots around my face. I can't decide if I want to continue with the service. On my first order I purchased everything, which can’t believe how small the shampoo & conditioner is or the color enhancing tx. With my long hair these small bottles don’t last 10wks. Maybe that is Esalon's goal, have to order more.extremely disappointed not hearing a single word back regarding any of the messages I sent my so-called colorist. Kind of wondering if there is actually a colorist for everyone or u just ship out colors/orders, mislead everyone. Oh, FYI for anyone who purchased the Color Enhancing Tx, WEAR GLOVES if u have acrylic nails. It did discolored mine. Think my hair color needs a lighter blonde with maybe a lighter red option, idk. It was just way too dark for me. I have fair skin. Considering the price once u purchase color, shampoo/conditioner, treatments, u could just go to the beauty college for the same price.
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Stephanie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
S. B.
julio 7, 2017
Horrible
PUBLICADO POR:
S. B.
julio 7, 2017
The color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
S. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Georgia W.
julio 7, 2017
Color container was defective
PUBLICADO POR:
Georgia W.
julio 7, 2017
In my last order, the color had spilled inside the box. The seal on the lid was not aligned. I used what was left, but the color
Didn't last as long as usual
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Georgia - We’re sorry to hear that your order arrived damaged and your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
RRaa
julio 7, 2017
The Gary coverage is not good.
PUBLICADO POR:
RRaa
julio 7, 2017
The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
RRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Erin E.
julio 6, 2017
Hair color
PUBLICADO POR:
Erin E.
julio 6, 2017
I like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days .
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Erin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa K.
julio 6, 2017
Horrible
PUBLICADO POR:
Melissa K.
julio 6, 2017
This was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
LaQuita B.
julio 6, 2017
Not a good color mixture
PUBLICADO POR:
LaQuita B.
julio 6, 2017
color turned out red instead of copper with blood highlights as seen in my pic I sent
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
LaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Natalia S.
julio 6, 2017
Nice idea, difficulty getting right color, and 100% color happines guaranteed no
PUBLICADO POR:
Natalia S.
julio 6, 2017
I love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Natalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience.
PUBLICADO POR:
Dominique K.
julio 6, 2017
need more copper
PUBLICADO POR:
Dominique K.
julio 6, 2017
Still too dark. Need lighter and more copper please.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Dominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Iris G.
julio 6, 2017
Not so great
PUBLICADO POR:
Iris G.
julio 6, 2017
I expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Iris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
terri S.
julio 5, 2017
Wrong color
PUBLICADO POR:
terri S.
julio 5, 2017
U guys sent me the wrong color look@ my1st pic.compared to the2nd one what r u going to do about it??u guys owe me!I trusted u!!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Terri- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tamara H.
julio 5, 2017
Very fake looking color, I was disappointed.
PUBLICADO POR:
Tamara H.
julio 5, 2017
The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Tamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Heather S.
julio 5, 2017
Not so Great on my Grays
PUBLICADO POR:
Heather S.
julio 5, 2017
I finally was able to color my hair with the product I purchased from eSalon. While I absolutely love the color, it did nothing for my grays. The first day right after coloring there were no grays, but now that it's been washed, they're visible. Love the color, but I need something that will do more for my grays.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Heather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Beckie B.
julio 5, 2017
not the right color
PUBLICADO POR:
Beckie B.
julio 5, 2017
This made my hair mostly brown,when I am a natural red head. Not too impressed,going to try one more to give them the benefit of the doubt. Pray they get it right
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Beckie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shari E.
julio 5, 2017
Custom Hair Color
PUBLICADO POR:
Shari E.
julio 5, 2017
I consider this company has poor service.
I requested a change as advertised
Response was given as if change was made.
No product was sent until next scheduled shipment and it was not changed.
I have stopped shipment of this product due to disappointment in false advertising.
Review of Complaint--Do not sent a replacement at proper time and did not "customize" hair color with "personal colorist".
DO NOT USE this Service--better off buying from store and saving money! At least you can re-evaluate and purchase a new color if the shade is not working!!!
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Shari- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cheryl M.
julio 5, 2017
Disappointed!!!!
PUBLICADO POR:
Cheryl M.
julio 5, 2017
When I change my color for this order, I wanted my hair blonde, lightest blonde I could get. I even sent a picture of the color I wanted, what I got & paid for was not what I asked for! Dark blonde is not what I wanted! Very Very Upset😩😡
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Cherly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Dawn R.
julio 5, 2017
Hair color
PUBLICADO POR:
Dawn R.
julio 5, 2017
The color was just a little lighter than the last time.. however I think I would prefer to go to the salon
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Dawn- We’re sorry that you were not completely satisfied with your hair color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Crisanna F.
julio 5, 2017
Love the color but ...
PUBLICADO POR:
Crisanna F.
julio 5, 2017
I love the color that I originally get from this product but it doesn't last long. I'm about 85% grey so it's hard for my hair to retain any color products. Like many other hair coloring products of various brands, I see tones of my color in the drain every time my hair gets wet. After 4 wks, it's definitely a much lighter color.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Crisanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
PUBLICADO POR:
Rebecca J.
julio 5, 2017
Not the right colour
PUBLICADO POR:
Rebecca J.
julio 5, 2017
The dye, at first, would not wash out and made my hair feel horrible. After washing my hair a few times it felt better but the colour looks the same as my natural hair colour (I ordered medium copper golden and my hair is light brown) and it is not even slightly redder, it is just duller. I would like a refund and money to buy a colour stripper as I do not like the colour it has become.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rebecca - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Carla A.
julio 4, 2017
Copper results, want dark ash root cover.
PUBLICADO POR:
Carla A.
julio 4, 2017
Tried this product for 18 months. It has easy to follow directions, it doesn't smell terrible, it looks shiny and covers the gray just the way I would like. BUT. It has literally turned my hair red. copper. orange. When the roots grow out...they are not red. Multiple color adjustments and Color Enhancing Treatment did not make much difference. I have realized that all the ads that I see for this product have reddish tones, and that maybe it's just not realistic to want non-red results from it.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Carla- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Julia C.
julio 4, 2017
very dissappointed
PUBLICADO POR:
Julia C.
julio 4, 2017
I requested a light brown with no red tint for my light brown hair and after I used this product, I now have dark brown and even black in some places hair with more red that I've ever had before.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Julia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Angela P.
julio 4, 2017
I didn't actually complete an order
PUBLICADO POR:
Angela P.
julio 4, 2017
I was thinking about re-ordering hair color with the company, but never actually hit the order button. I wake up the next morning to an email saying my order is being processed. Sneaky tactic to just charge someone if they have an order in their cart. I will not be ordering from you again as you do not operate with integrity. The hair color itself is fine, but not worth $25. I was only considering ordering because I got an email for $7 off, but again that is sneaky as it is on your other products that I don't really care for.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Angela- Thank you for sharing your feedback. We apologize for any confusion. It appears your service was turned back on which is why an order was processed. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Gayle G.
julio 4, 2017
I'm done
PUBLICADO POR:
Gayle G.
julio 4, 2017
This round had more red in it than my initial order, which I reviewed as having too much red in it. After consultation regarding my initial order dissatisfaction, you sent me a 100% black order, which I could not/did not use. To make up for that, you sent me this. I am baffled by this additional amount of red - and am not satisfied with this color. I'm done.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Gayle- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Ofelia H.
julio 4, 2017
Product burns scalp
PUBLICADO POR:
Ofelia H.
julio 4, 2017
This product burned my scalp unlike another hair color product I ordered through the mail. I purchased this product to try something different but since the product burned my scalp and the odor was overwhelming, I will not reorder and will go back to the previous company. Their product did not burn my scalp and the scent was not overpowering.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Ofelia- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Mrs Dee
julio 4, 2017
Not as expected
PUBLICADO POR:
Mrs Dee
julio 4, 2017
Was very excited to try this but unfortunately did not live up to expectation. Made my hair very sticky even after rinsing it the 2nd time thinking it just needed more thorough rinsing. The colour was dull, compared to high street brands I've tried - no shine for some reason. Although I must say the packaging was very nice but won't be buying again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mrs Dee- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cliessa N.
julio 4, 2017
The red tones are down but
PUBLICADO POR:
Cliessa N.
julio 4, 2017
the grey is not covered as well. Is there a happy medium?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cliessa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Norma S.
julio 3, 2017
My review is ZERO
PUBLICADO POR:
Norma S.
julio 3, 2017
It was a total waste of time and money. Not a bit of reddish tone and I ended up in exact same color. I need shipments discontinued immediately
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Norma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Alma G.
julio 3, 2017
Not covering grey
PUBLICADO POR:
Alma G.
julio 3, 2017
I followed instructions to a "T"; my grey still shines through; the main reason for me coloring my hair is for grey coverage. Extremely disappointed. Was hoping this would save me money that is spent at a salon.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Alma - We're sorry to hear you've been having issues with gray coverage. We'd love to send you a reformulated color that will better cover your grays. We've added a free order credit to your account and sent you a follow-up email as well.
PUBLICADO POR:
Sue I.
julio 3, 2017
Doesn't cover gray
PUBLICADO POR:
Sue I.
julio 3, 2017
I would color my hair with this product and 2 days later my roots would be gray again. When I reached out to the company, I was offered a discount like that would make it ok.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sue- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Gina L.
julio 3, 2017
Not for me
PUBLICADO POR:
Gina L.
julio 3, 2017
Same quality with store boxes
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Frida C.
julio 3, 2017
Is the way that expected doesn't last long and am loosing my hair is too strong
PUBLICADO POR:
Frida C.
julio 3, 2017
Formula is too strong affected my eyes
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Frida- We apologize that you experienced more hair loss than normal and that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. Hair color should not cause hair loss and we highly recommend consulting with your physician prior to coloring your hair again. We have gone ahead and reached out to you to ensure that our product is right for you.
PUBLICADO POR:
Penny P.
julio 3, 2017
Colorist changed my color
PUBLICADO POR:
Penny P.
julio 3, 2017
I am very disappointed. My root color was correct and used as directed. The color for my roots was not correct and when I asked they just told me I must have not followed the instructions. I read the instructions as I have been for the last 20 years I have been coloring my hair. When I looked at the formula they did for the roots and the ends I see they changed the formula for the ends without even stating it in the instructions. I am very discouraged. I loved the colors they sent prior, they looked natural.
I hope my furture orders are correct. This next time I will definitely check the color formulas before I apply them.
My prior orders were great. I hope this is a one time error.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Penny- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jen M.
julio 2, 2017
Unfortunately too dark for me
PUBLICADO POR:
Jen M.
julio 2, 2017
Hi, I'm sorry but I'm not happy with the colour you sent me. It is too dark for me. I appreciate I did ask for the colour to be changed but I now really appreciate the original colour you created for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Barbara S.
julio 2, 2017
Strawberry Blonde
PUBLICADO POR:
Barbara S.
julio 2, 2017
I was looking forward to using this service. However, I paid for one product the color wasn't what it was expected to be. I was sent a free product and another free product. I sent pictures and was asked to contact them. I did, and was told they couldn't get my color. I'd have to go to a colorist and have it adjusted before they could assist any further. I'm disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Barbara- We’re sorry that you were unhappy with your color results. Although we do not want to lose you as a client, we would rather not send you something that wouldn't provide the desired results. Again, we apologize for any inconvenience.
PUBLICADO POR:
Penny M.
julio 2, 2017
Please cancel order
PUBLICADO POR:
Penny M.
julio 2, 2017
I like the color but not the process results. While putting it on everything it touches is stained. And for at least two weeks after it stains my hands and nails. Its like it was put on too thick. This last time I washed my hair three times after the coloring. It still stained my nails.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Penny- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
.
julio 2, 2017
color washed out around front of my face and sides after 2nd shampoo
PUBLICADO POR:
.
julio 2, 2017
sorry but I tried your product and it works the same way when I buy in the department store, not your fault. I must have gray hair that cannot hold color! Was just wishing your product would really work for me.
And I do use a salon shampoo/conditioner for dyed hair only.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Pamela- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Kimberly L.
julio 1, 2017
Not the right color
PUBLICADO POR:
Kimberly L.
julio 1, 2017
After receiving my first color, I asked for one that was lighter with more copper. The second color was perfect. But for some reason this last color was the same as the first color! That makes no sense. I am not a happy camper and am thinking of cancelling
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Amy W.
julio 1, 2017
Nice color
PUBLICADO POR:
Amy W.
julio 1, 2017
I really do like the color that resulted from using esalon products, however, the application in itself is rather messy and tedious. I did not like having to color my roots first, wait 25 minutes, then put more color on the rest of my hair, leave on for 5 minutes, then put more color on once I'm in the shower. I have long hair, so it was MESSY. Also my hair was extremely dry afterwards. I used the enclosed conditioner and shampoo, which was not even close to being enough for my long hair. Also, I did the pre testing beforehand as stated in the usage booklet, with no issues. However, once I actually colored my entire head, it began to burn horribly when I started to wash it out in the shower. I don't know if a reaction occurred when the color combined with water, but it was awful. I really do like the overall, even color, but will not use this product again, it's just not worth the hassle and I'd rather not have my head burn when coloring it.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Amy- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Erica S.
julio 1, 2017
Leaves hair greasy
PUBLICADO POR:
Erica S.
julio 1, 2017
Second time using this product and after 3 shampoos in the same day, during washing out color, my hair still felt greasy and nasty. I've followed my instructions and even used my own shampoo after using the kind provided. Love the color, just not the feel after. Took 4 shampoos to feel normal again!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Erica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
dorothy C.
junio 30, 2017
wrong color
PUBLICADO POR:
dorothy C.
junio 30, 2017
what I requested was a bright coppery color. What I got was a very deep brown with a hint of red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Casey T.
junio 30, 2017
too dark
PUBLICADO POR:
Casey T.
junio 30, 2017
this colour was too red, and too dark has made my hair a dark auburn/ginger colour.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Casey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Claudia V.
junio 30, 2017
Didn't do what was promised,
PUBLICADO POR:
Claudia V.
junio 30, 2017
It didn't cover all of my gray hair. Very disappointed!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Claudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information!
PUBLICADO POR:
ANGELA W.
junio 30, 2017
Really wrong for me
PUBLICADO POR:
ANGELA W.
junio 30, 2017
Colour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :(
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Angela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Brenda B.
junio 30, 2017
Good idea just not happy w results.
PUBLICADO POR:
Brenda B.
junio 30, 2017
Color darker than wanted..wanted light auburn. Slowly fading. Wont buy again. Get same results from store and lasts same amt of time.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Brenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Grace A.
junio 30, 2017
Overall like ease of ordering
PUBLICADO POR:
Grace A.
junio 30, 2017
Not happy with color- want to go darker but still want a rich product
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Grace - We're sorry to hear your last color wasn't dark or rich enough. We've heard you and are adjusting your next order to have deeper, richer tones. We've also added a free order credit to your account. Look for an email from us for more information!
PUBLICADO POR:
JANE N.
junio 30, 2017
CAN NOT RECOMMEND AT THIS TIME.
PUBLICADO POR:
JANE N.
junio 30, 2017
I reviewed my color for you through the order. I expressed that my hair had a strong red hue to it in the "grow out" area after the treatment. I received an email offering corrective product. I agreed to that. Then I received another email which was a duplicate of the original about a week later. I agreed again and stated in the email that this was my second response. I indicated in my original review that my previous stylist had used Volume 30 to lift my color and it still took some time. The color was one problem. The extremely poor response is the main reason I am only giving you one star.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jane- We’re sorry that you were unhappy with your color results and service. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Perla M.
junio 29, 2017
stain in my forehead
PUBLICADO POR:
Perla M.
junio 29, 2017
I got a black stain on my forehead I am very worry,
that it will not come out.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Perla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful!
PUBLICADO POR:
Michelle C.
junio 29, 2017
The color.
PUBLICADO POR:
Michelle C.
junio 29, 2017
I am not happy with the color at all. It just looks black, and it was very hard to take off.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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