I was disappointed to find when I went to take everything out to start my process this time that the gloves were missing from my box this time, i actually went back through twice to make sure i did not miss something. I had to stop and go and purchase some before i could color my hair, so i had to wait another week.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Connie - We are so sorry your gloves were missing. We are looking into this further. In the meantime, extra complimentary gloves will be shipped in your next order.
PUBLICADO POR:
Anna C.
septiembre 23, 2017
Hair color
PUBLICADO POR:
Anna C.
septiembre 23, 2017
My hair was much drier than what I thought it was going to be, even after adding all of the conditioner. :(
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Anna - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Beverly S.
septiembre 23, 2017
Paint
PUBLICADO POR:
Beverly S.
septiembre 23, 2017
This product felt like paint on my hair and it took many washings to remove the excess from my hair.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Beverly- We’re sorry that your recent hair color left your hair feeling like paint—and thank you for bringing your experience to our attention!
Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
PUBLICADO POR:
Sara W.
septiembre 23, 2017
Sad
PUBLICADO POR:
Sara W.
septiembre 23, 2017
I had been waiting and waiting to dye my hair because it never turns out right. Thought this would be a good way to get a good color. WRONG! My natural color is a boring light brown. I had lighter blondish/red tones towards my ends from a yr old dye job. I was really just wanting to get back to my natural color. I ended up super dark with a greenish grey tint. It looks nothing at all like the color description. It is so shockingly dark that it looks like I'm wearing a wig. Seriously embarrassed to have to leave my house tomorrow.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
TuscanDremer
septiembre 23, 2017
I HATE MY HAIR-IT'S A DISASTER!
PUBLICADO POR:
TuscanDremer
septiembre 23, 2017
Going on vacation and now only have 1 day to fix and don't even begin to know how. THIS COLOR IS WAAAYYY TO DARK, IT CAME OUT ALMOST BLACK, NOT BEAUTIFUL SHADES OF BROWN W/RED TONES AS I SELECTED. If you, or anyone out there can help, please advise ASAP. I will try this 1 more time due to their guarantee, but never again after if same, or similar thing happens. I will say, after coloring on my already permed hair, it didn't make hair crunchy or over-processed.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
TuscanDremer- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Nicole B.
septiembre 23, 2017
Like washing playdoh out of my hair.
PUBLICADO POR:
Nicole B.
septiembre 23, 2017
This was a horrible experience. Why do i need a separate bottle for roots and ends? Why do I need to bring the remaining color in the shower with me and add it to my already saturated hair? And WHY did the dye turn my hair into a sticky, gummy terrible mess when it was rinsed?? I was rinsing for 30 minutes! Your shampoo and conditioners were absolutely no help - shampoo did not even lather. I used my own after and also needed to brush and comb chunks of waxy feeling dye out of my hair. Still, it does not feel restored. After reading other reviews, I see that other customers also had this same issue. You should consider researching the color combos of everyone and see if there is a correlation. Please refund my money.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Nicole- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Nancy S.
septiembre 22, 2017
Wanted my color to be a little lighter...wasn't changed.
PUBLICADO POR:
Nancy S.
septiembre 22, 2017
Color not what I was hoping for. I'm also concerned about the health of my hair since using eSalon hair color. My hair-stylist says I am suddenly getting a lot of split-ends, which I never had much of a problem with until approximately June. I am also experiencing a lot of hair loss. My hair is thin anyway...so it worries me to see so much hair on the countertop and in the sink after each time that I dry and style my hair. My health hasn't changed and I am not on any medications.
I am super pleased with how great this hair color covers my grey...but I have concerns regarding the overall affect the chemicals might be having on my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nancy - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. However, we've reached out to you personally to discuss your color concerns.
PUBLICADO POR:
lisa B.
septiembre 22, 2017
Did not cover gray at all. The rest of my hair is way too dark
PUBLICADO POR:
lisa B.
septiembre 22, 2017
I've been coloring my hair at home for over ten years and have tried every brand on the market, drugstore to professional brands. This was the worst coloring I have ever experienced. The color turned my gray hair a horrible green tint yet turned my natural dark brown hair an awful black color. I had to go to salon for color correction which was expensive. I spent a lot of time talking to the color specialists before ordering so it was not due to a wrong color choice. The color was a very thin liquid, not a cream, made a mess and was difficult to use. Worst experience ever, I do not recommend to anyone.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Phillyb5210
septiembre 22, 2017
CUSTOM HAIR COLOR
PUBLICADO POR:
Phillyb5210
septiembre 22, 2017
First let me say, the color is very mild smelling. The color went on nicely, didn't drip or run. It gives great coverage, ALL my gray hairs are gone. That's the good. My hair is now too dark. The color I was shown and the color it is not comparable. It is very shiny, but I'm not comfortable having black hair.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Phillyb5210- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
alex M.
septiembre 22, 2017
Too dark.
PUBLICADO POR:
alex M.
septiembre 22, 2017
Color came out very dark.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Alex - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Karhryn S.
septiembre 22, 2017
Awful
PUBLICADO POR:
Karhryn S.
septiembre 22, 2017
Horrible color. I wanted auburn and it was black. Hair so dry I needed two treatments to make or soft again. Go to Sally's. not here
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Karhryn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, look out for an e-mail for more information per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Maureen R.
septiembre 22, 2017
Still a little harsh and drying
PUBLICADO POR:
Maureen R.
septiembre 22, 2017
Good color, good kit but I find this product a little too harsh for my hair.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Maureen- We apologize that the color may have been too harsh for you. Per your request, your hair color plan has been turned off.
PUBLICADO POR:
Patsy T.
septiembre 21, 2017
Color didn't work at all
PUBLICADO POR:
Patsy T.
septiembre 21, 2017
First off the color didn't last or cover gray
Second I tried contacting the support team for two days no call back . I had to leave a message on machine they said I would get a call back. I wanted to cancel the upcoming order, but since they didn't call me back , it was shipped already. Very poor customer service. I would not recommend this company
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Patsy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Shelby C.
septiembre 21, 2017
3 Stars
PUBLICADO POR:
Shelby C.
septiembre 21, 2017
I have 3 Stars because it was easy to use, great price, looked really good for the first 2 weeks then faded. I may need to order a different shade next time and see of that works better.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Shelby - Thank you for your feedback. Upon reviewing your account, we see our colorist were able to adjust your custom color. We look forward from hearing from you in the future.
PUBLICADO POR:
Sara L.
septiembre 21, 2017
Good hair colour except....
PUBLICADO POR:
Sara L.
septiembre 21, 2017
The colour is great but I can't get it out of my hair. My hair is like glue it's horrible :(
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Sara - We are sorry to hear it was difficult to wash the color out of your hair. Per our Satisfaction Guarantee, one of our associates has worked with you to resolve this issue.
PUBLICADO POR:
Carrie K.
septiembre 21, 2017
What was I thought
PUBLICADO POR:
Carrie K.
septiembre 21, 2017
I have had grey hair since I was a teen. I am 36 yr old and thought sure why not try it. It was so disappointing, it looked like I colored my hair with Kool aid.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Carrie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shelley G.
septiembre 21, 2017
Don't Send Any More Color!
PUBLICADO POR:
Shelley G.
septiembre 21, 2017
The color was too dark. My hair is now darker and more brown than it was. I just had Achilles tendon surgery 2 weeks ago so just don't care to deal with this now!
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Shelley - We are sorry to hear your color is not satisfactory. Please look for our follow up email for more information, we've added a free order to your account.
PUBLICADO POR:
Liza K.
septiembre 20, 2017
Still Too dark
PUBLICADO POR:
Liza K.
septiembre 20, 2017
This was my 1st time trying out this product & even though I followed the directions & video tutorial (forgot how messy coloring hair can be), the color was still too dark. The chemicals for the color was more gentler on my scalp but it still caused some slight itching 2 days later after coloring was done. Plus it still didn't cover some of the stubborn grays on the sides of my face.On the plus side, I like the convenience & privacy of having it done @ home. Also I'm saving so much money going to a salon. I do want to try a little lighter color though
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Liza- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kathleen S.
septiembre 20, 2017
Too much gold
PUBLICADO POR:
Kathleen S.
septiembre 20, 2017
Brassiness in root area and all over tone.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kathleen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Meagan B.
septiembre 20, 2017
Too Red
PUBLICADO POR:
Meagan B.
septiembre 20, 2017
Trying to remove all brassy undertones and this isn't cutting it.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Meagan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kendra M.
septiembre 19, 2017
Just OK
PUBLICADO POR:
Kendra M.
septiembre 19, 2017
I finally applied by custom color last week. This is the first time I am using eSalon custom color and I am slightly disappointed. I did not receive the 'Red' that I was going for, instead it is more of a copper color. I may try once more to get the color of my choice - but so far, not a happy customer.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Kendra- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tammy H.
septiembre 19, 2017
Not enough
PUBLICADO POR:
Tammy H.
septiembre 19, 2017
It wasn't enough for the length of my hair.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Tammy-
We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Hanan S.
septiembre 18, 2017
Hard way to communicate
PUBLICADO POR:
Hanan S.
septiembre 18, 2017
I sent a note about my color being darker when I wanted lighter, nobody responded and processed my order.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Hanan - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Emily G.
septiembre 18, 2017
Little to no change
PUBLICADO POR:
Emily G.
septiembre 18, 2017
Followed the directions, grays did not get covered and there is little to no change in color. Was hoping for more. Second star for the fact that my hair got a nice deep conditioning.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Emily- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
.
septiembre 18, 2017
Just a so-so product
PUBLICADO POR:
.
septiembre 18, 2017
It was messy to use and then I was unable to cancel my account.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Jessica - We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Laura H.
septiembre 18, 2017
Roots
PUBLICADO POR:
Laura H.
septiembre 18, 2017
Roots lighted fairly quickly. Color fading at 3 weeks.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Laura- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. We will be sending you more information in an email shortly!
PUBLICADO POR:
Ann W.
septiembre 18, 2017
Paste like haircolor
PUBLICADO POR:
Ann W.
septiembre 18, 2017
I have been using hair color for about a year with great results. My last coloring turned into a gooey mess that took an hour to rinse out of my hair.
When I tried to explain the problem to customer service I got an email staring I did not apply to roots correctly.
Sorry you feel your inferior product was somehow my fault.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Ann- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary order shipment. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sarah M.
septiembre 17, 2017
Horrible.
PUBLICADO POR:
Sarah M.
septiembre 17, 2017
I ordered light brown and what was sent to me was almost black. My hair is ruined and I'm totally horrified that I need to go to work looking like someone else. It's so dark I'm virtually unrecognizable.
Also why did the price go up $10 dollars that's way to expensive especially when the color is WAY OFF.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Sarah- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Shiela R.
septiembre 16, 2017
Really disappointed
PUBLICADO POR:
Shiela R.
septiembre 16, 2017
The last time I used esalon I was fairly happy. Unfortunately this time I'm quite disappointed. The color is significantly darker than excpected and had the worst time getting the oil out! I showered and shampooed 4 times and this thick gel substance was stuck to my hair. (Still working on getting the oil in the back out over 24 hours later and multiple washings) I contacted the support center and was told next time to follow the directions- I followed the directions exactly. The other suggestion is to use a clarifying shampoo. I should not have to buy a special product to remove this, especially when it was never mentioned before hand. Who wants to go out in public with there hair matted down in oil to buy shampoo??! I had a similar experience last time but nowhere near as bad and the color turned out okay-not perfect, but his time it's a medium brown not a dark ash blonde, so not easily able to be fixed unless I pay to go to a salon to have it lightened. The shade ended up better than last time on the top, but the bottom is greenish. Extrememly disappointed is time around. I really wanted to love Esalon, but unfortunately it's just not working for me.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Shiela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Dawn S.
septiembre 16, 2017
Current Hair Color received end of Aug
PUBLICADO POR:
Dawn S.
septiembre 16, 2017
I was very happy with my initial purchase in June. I liked the color, the fumes did not irritate my eyes and my hair felt healthy. I used the color I received the end of Aug on Thursday, 9/14. This color is darker, the fumes irritated my eyes and my hair feels very coarse and dry.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dawn- We're sorry to hear that you were disappointed by your experience with your custom color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. In addition, we have sent you a complimentary Keepin' It Rich Moisture Mask to keep your hair feeling healthy. We will reach out to you shortly with more information.
PUBLICADO POR:
Alexis G.
septiembre 16, 2017
Wash out quickly
PUBLICADO POR:
Alexis G.
septiembre 16, 2017
It was a very good experience doing this color, there's everything that we need in the box. I won't give more than 2 stars because my color is already washing out after less than a week, I dyed my hair in a deep black, and my brown/brassy tones are already back... I'm disappointed about this... Not going to order again
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Alexis- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Misty B.
septiembre 16, 2017
Wrong color
PUBLICADO POR:
Misty B.
septiembre 16, 2017
Made my hair look orange. Did not like this one. Went and bought over the counter color to correct
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Misty- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Laura B.
septiembre 16, 2017
Didn't turn out the way I expected
PUBLICADO POR:
Laura B.
septiembre 16, 2017
I needed to have a replacement color sent to me
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Laura- We’re sorry that your hair color did not turned out the way as planned. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Kristyn L.
septiembre 16, 2017
Awesome grey coverage but it feels like glue
PUBLICADO POR:
Kristyn L.
septiembre 16, 2017
Guys! If your goal is grey coverage, esalon works like a charm. If you want ease of coloring at home on your own, consider a different product. The time and effort it takes to wash this product out of your hair is not worth it. It feels like your entire mane is matted down with a thick coating of elmers glue. It took me several washes to feel comfortable going out of my house as It leaves such a weird coating on your hair. I color my hair, often. I wanted to give esalon a try and maybe try a different brand of color.
My other issue. I chose my natural color of light ash brown. My hair pulled brassy orange at the roots. That never happens to me with ash which left me all sorts of confused. However, I was able to tone it with lavender/grey toner and it ended up being a splendid color. Really rich and beautiful.
Grey coverage gives it the three stars. It's really great for greys. I wish I liked it better. I'll stick with Sally beauty supply and mixing my own color.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Kristyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Amelia H.
septiembre 15, 2017
I just can't get full coverage
PUBLICADO POR:
Amelia H.
septiembre 15, 2017
For some reason some of my grays seem resistant to the color. After just a few days, right on my hairline, I can see gray strands of hair. I'm following the directions and timelines and I am disappointed. I may cancel my subscription because I hate taking the time and effort if it's not going to work completely.
What bugs me the most is that I have to spend all this time and $ for just a few random strands of gray hair and some of them don't even get colored.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Amelia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Helen T.
septiembre 15, 2017
Never received the product
PUBLICADO POR:
Helen T.
septiembre 15, 2017
This product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Helen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue.
PUBLICADO POR:
CyCy M
septiembre 15, 2017
Need to apply it twice to make it sticks but nice results at the end
PUBLICADO POR:
CyCy M
septiembre 15, 2017
I applied the product with the brush on my roots only, just as the description told me to do. But a lot of product was left in the bottle. After waiting 15 min as indicated, I washed my hair, let it dry, but the color did not really work. So I applied the rest of the product remaining in the bottle and let it sit for 20 min this time. The color of my roots was still lighter than the rest of my hair but I think is was because I did not order the right color. I ordered a 6 instead of a 4. I will give it a another try before giving up and this time, I'll make sure to apply all the product in the bottle.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Cyrielle - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sal S.
septiembre 15, 2017
my usual product is far better.
PUBLICADO POR:
Sal S.
septiembre 15, 2017
Colour was not even all over (orange roots, grey ends and green streaks!) hair feels dried out, frizzy and breaking off. Won't use again.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sal- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Avrene B.
septiembre 15, 2017
not for me
PUBLICADO POR:
Avrene B.
septiembre 15, 2017
Too messy
30 minutes instead of 10 minutes for Root Touch Up
Stained my bath tub
shampoo and conditioner packets were difficult to open
relatively expensive
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
We’re sorry that you were disappointed with your color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Corinn K.
septiembre 14, 2017
Just buy a box dye
PUBLICADO POR:
Corinn K.
septiembre 14, 2017
There is zero dimension to this color. It's all the same all over, so it looks way more unnatural. It also felt really gross in my hair and took forever to wash out. The coverage was great, it totally hid my purple streaks. However, I put in my notes that I wanted my color to have a purple tint, which it obviously does not have. You can't REALLY customize your color here, just pick one from the extremely short list of shades. Overall it looks fine, just boring and devoid of dimension. I would have gotten better results with a cheaper box color from Walmart.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Corinn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
.
septiembre 14, 2017
Not happy
PUBLICADO POR:
.
septiembre 14, 2017
Was harsh on my hair. Caused breaks and fallout. Color faded. Paid professional to apply it
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Loretta- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Janice D.
septiembre 14, 2017
Color was wrong!
PUBLICADO POR:
Janice D.
septiembre 14, 2017
The color that I received was supposed to be Medium Blonde (Natural Golden). I used as directed, and actually shortened the leave-in time by 5 minutes. My hair is much too dark, and it has an ashy cast that I did not want. Won't use it again.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Janice- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. We will reach out to you shortly with more information.
PUBLICADO POR:
Laura H.
septiembre 13, 2017
Not what I expected.
PUBLICADO POR:
Laura H.
septiembre 13, 2017
I love the color but it does not cover the gray very well. I have used nice and easy for years and it covers better. My scalp itches and my hair is not very soft. I don't want to go through another cycle of itching and stiff hair. I have one box left and I will probably give it away.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Laura - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon review of your account, one of our associates has already refunded you for this color and reached out to you with more details.
PUBLICADO POR:
Marjorie W.
septiembre 13, 2017
Ok But Not Great
PUBLICADO POR:
Marjorie W.
septiembre 13, 2017
The product was fine; however, I was disappointed that it did not match my hair very well, especially since I answered all the questions asked and sent picture of how my hair look. Hair was a lot lighter than I expected it to be. I also did not like the fact that it was automatic re-order. I thought I was getting one trial of the product and if I liked it, order it again. I'm sure it was somewhere in the fine print, which is not fair to the consumer.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Marjorie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Please check your e-mail for more details. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jackie A.
septiembre 12, 2017
Highlights Devoured my Color
PUBLICADO POR:
Jackie A.
septiembre 12, 2017
I recently ordered the lights lab to add highlights to my hair. I was a little cautious, so I watched your youtube video a couple times, watched a few other videos and finally felt comfortable to try it out. My hair color was a medium brown with a hint of red to begin with. I carefully added the highlights to my hair according to the video and waited the proper amount of time until it was to be finished. rinsed, shampooed and used the toner. Took the towel off to take a look-see and O.M.G!!! Except for my roots, and a few locks here and there, My whole head was a strawberry blonde!! Ummm? What just happened? I know I didn't paint the lightener all over everywhere!!! But it sure grabbed onto all my hair and took it over... Don't know what to really do now? I work way too much and don't have time to make an appointment anywhere to remedy this mess... Whoa is me
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Jackie- We’re sorry to hear that you were unhappy with the results of your custom Light Lab Kit. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Cindy W.
septiembre 12, 2017
Worst Ever!
PUBLICADO POR:
Cindy W.
septiembre 12, 2017
I gave it a try and found it to be the worst ever, the color was way off, I usually take a 7N at the hairdresser's but this was orange! I will never purchase again, and I through out the second order.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Cindy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. Please look out for our follow-up email.
PUBLICADO POR:
Fiona C.
septiembre 12, 2017
Loved the colour but what a mess!
PUBLICADO POR:
Fiona C.
septiembre 12, 2017
I tried eSalon hair colour and loved the colour that was selected for me, but I have never used a hair colourant that was so messy to use! The solution was far too liquid, and it was not as easy to apply as I thought, with hindsight it should have been a two person job. When it came to rinsing the solution off until it ran clear 15 minutes later I was still rinsing and the colour had splattered everywhere in the bathroom! When I came to dry my hair it felt wet in parts and I realised there was still some of the colourant on my hair so I had to wash it again.
I was really disappointed with the process and I don't want to go through that again, nor do I want to have to completely clean my bathroom every time I colour my hair. Such a shame as it really is a great colour and covered my grey well.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Fiona- We’re sorry to hear that you were unhappy with the consistency of your custom color. For a more controlled application, feel free to use the complimentary Color Tint Brush that was included in your initial order. Per our Satisfaction Guarantee, we would love to send you a complimentary color order. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a solution that will provide the results you’re looking for. Please look out for a follow-up email shortly.
PUBLICADO POR:
Rachel E.
septiembre 11, 2017
Really nice colour
PUBLICADO POR:
Rachel E.
septiembre 11, 2017
Slightly lighter for the summer .
Still find that the grey temple hair doesn't cover though which is disappointing
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Rachel- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Sabine S.
septiembre 11, 2017
The color is not special at all
PUBLICADO POR:
Sabine S.
septiembre 11, 2017
Color is a bit too blond.
My hair has suffered a lot from your product.
It is very dry and looks really unhealthy since the treatment.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Sabine- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Shannon B.
septiembre 11, 2017
Not enough
PUBLICADO POR:
Shannon B.
septiembre 11, 2017
I have always received 2 bottles in the past (1 for roots and 1 for the rest). This time I got 1 bottle which was not enough for my whole head. The color is darker than I like and not red enough. I am planning to cancel my subscription.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Shannon- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Suzanne S.
septiembre 11, 2017
Disappointed
PUBLICADO POR:
Suzanne S.
septiembre 11, 2017
I could not leave the product in my hair for the required time because it was burning so bad. Will never purchase again!
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Suzanne- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Andrena G D.
septiembre 11, 2017
Loved the color; hated the conditioner!
PUBLICADO POR:
Andrena G D.
septiembre 11, 2017
I ordered eSalon for the first time in 2015 and just got around to using it. While I loved the custom color results, I absolutely HATED the conditioner. It made my hair feel heavy and extremely oily, instead of its usual silkiness. Even after several rinsings, the product stayed in my hair, creating an unpleasant sticky feeling that also caused residual color to cling to my hands during brushing. If I ever use this product again, then I will substitute my own conditioner for the one that comes with the kit. :(
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Andrena- Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Erin P.
septiembre 11, 2017
Not what I wanted
PUBLICADO POR:
Erin P.
septiembre 11, 2017
After my first color I received an email asking me if the color was correct or did I like and I said no it was not red enough. Wanted more red than brown. I was provided with some type of gloss, still not what I wanted. When the next order came out I was not even asked if I wanted to change it or how I liked it and it was just sent. I was the same color of more brown than red. Plus the color washes completely out of my hair before it is even time for my next hair color.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Erin- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
first name L.
septiembre 11, 2017
beware
PUBLICADO POR:
first name L.
septiembre 11, 2017
the colour is so potent, ruined my hair, dried it out completely, made it brittle, colour faded very fast and made my hair look very unhealthy. never again.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Roxane G.
septiembre 11, 2017
Color is coming out
PUBLICADO POR:
Roxane G.
septiembre 11, 2017
It's been 2 weeks since I colored my hair and my white hair is showing. I can't believe how fast my color is fading and the money I paid which is a lot and I expected a lot better than the store product I usually buy but nope I feel I got ripped off.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Roxane- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Tracie C.
septiembre 11, 2017
Great Color, but Allergic
PUBLICADO POR:
Tracie C.
septiembre 11, 2017
Loved how this was all packaged. After doing my color, I really liked how it turned out, but within two days I broke out in a rash on my ears, neck and head. So, I had to discontinue auto delivery....
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Tracie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jeanie P.
septiembre 11, 2017
Good product
PUBLICADO POR:
Jeanie P.
septiembre 11, 2017
Was very happy with color and grey coverage. Not to thrilled to still be washing color out 4 weeks later though
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Jeanie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Somera R.
septiembre 10, 2017
Disappointed
PUBLICADO POR:
Somera R.
septiembre 10, 2017
So disappointed I asked for dark brown and my hair is now black!!
I have three colours in my hair now because you coloured my hair black. I have black roots now dark brown in the middle section and light brown at my ends!
So disappointed I told all my family and friends about this and I feel really let down. I even sent a picture of my hair! Maybe next time you should ask what colours people use previously so this does not happen again. I was hoping to re use but looks like I won't be.
Regards
Somera
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Somera- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
allison S.
septiembre 10, 2017
Awful
PUBLICADO POR:
allison S.
septiembre 10, 2017
I have cancelled as the dye was terrible . Hard to apply and a residue has been left on my hair. I usually wash my hair twice a week have to now do it everyday. Only good thing was it covered my grey. I am going back to my £4 home brand one. Sorry but the worse dye I have ever used.!!!
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Allison- We’re sorry to hear that your hair felt greasy after coloring with your Made for You Hair Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Dawn F.
septiembre 10, 2017
Not Even Close!!!
PUBLICADO POR:
Dawn F.
septiembre 10, 2017
Very unhappy with color - it is not even in the red range - my copper hair was turned a dark mahogany color - VERY UNNATURAL and I had to scramble to have my color fixed in a salon!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dawn - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Melissa S.
septiembre 9, 2017
Meh...
PUBLICADO POR:
Melissa S.
septiembre 9, 2017
Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin.
Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Melissa -
We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Kathleen L.
septiembre 9, 2017
Don't bother
PUBLICADO POR:
Kathleen L.
septiembre 9, 2017
This product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback.
PUBLICADO POR:
Susanne L.
septiembre 9, 2017
Does not cover gray
PUBLICADO POR:
Susanne L.
septiembre 9, 2017
Poor gray coverage
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Susanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
rob K.
septiembre 9, 2017
Lovely presentation box but colour wasn't quite right...
PUBLICADO POR:
rob K.
septiembre 9, 2017
bottle no 1 :
The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown.
bottle no 2 :
there was too much red - I wanted a more copper/golden vibe...
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Robyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Aimee E.
septiembre 9, 2017
Was awesome at first, gotten terrible
PUBLICADO POR:
Aimee E.
septiembre 9, 2017
When I first signed up for esalon, I loved the color and everything about the product. The last few shipments though have been terrible. When applied to my hair it immediately became gummy and thick, and was impossible to get out of my hair. In addition, for a day or two, my hair was sticky and oily in appearance no matter how long I rinsed and rinsed and rinsed and rinsed. I give up. Have tried everything to make it work!!
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Aimee - We are sorry you didn't have a great experience with washing out our color. Per our Satisfaction Guarantee, we are sending you a follow up e-mail with more information.
PUBLICADO POR:
Brittany C.
septiembre 9, 2017
Diff color but ok
PUBLICADO POR:
Brittany C.
septiembre 9, 2017
Color didn't look anything like online. Deff a red color not remotely purple but it turned out ok. Not what I was expecting but still looks good.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Brittany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. We will be sending you a follow-up email shortly!
PUBLICADO POR:
jillian G.
septiembre 9, 2017
Hair color not as advertised
PUBLICADO POR:
jillian G.
septiembre 9, 2017
The color hardly made a change in my light brown roots. I used the esalon program and selected the lightest color that it offered me. My roots look almost the same as they did before using the esalon formula, they are definitely not blonde. This product is not for me.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Jillian- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rachel P.
septiembre 8, 2017
Nothing like description
PUBLICADO POR:
Rachel P.
septiembre 8, 2017
So the color picked online was rated lighter than my natural color, but did not lighten my hair at all. The smell was awful, actually had to open the window and turn on an exhaust fan. Very disappointed with the result, shouldn't have expected so much with such a low price but would have been better off with a box from the drug store for the same cost.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Rachel- We’re sorry that you were disappointed by the results of your color application and that you found the smell overwhelming.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
CYNTHIA D.
septiembre 8, 2017
Natural blonde not
PUBLICADO POR:
CYNTHIA D.
septiembre 8, 2017
Too red 😳😳
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Cynthia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Emmerencia N.
septiembre 8, 2017
Worst product ever used! Very unhappy customer.
PUBLICADO POR:
Emmerencia N.
septiembre 8, 2017
This product is the worst product I've ever used. EVER! My roots ended up very very dark brown and the colour did not seem take much on the rest of my hair. It also left my hair tangled matted mess. I ended up with dark brown roots with the rest of my hair being a light brown/orange mess. You will not be saving any money and it will just leave you angry, frustrated (not to mention in tears!) and stressed trying to get your hair to look half decent again. Cost of using E-salon: Their product £20; two lots of hair colour remover £20 and new box of Vidal Sassoon (far superior product in my opinion!) £10. Hair masks to fix what is left of your hair £12 Total cost £62 (!) Should have stuck with hairdresser :-(
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Emmerencia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Pamela O.
septiembre 7, 2017
Not trustable company, a scam
PUBLICADO POR:
Pamela O.
septiembre 7, 2017
I have tried to leave a review several times each time it would erase itself. In June I slpurged and ordered the hair dye. And within a week the grays on the mid line of my head and sides of my face returned. I e-mailed a complaint because it's supposed to be a 100 % guarantee. And asked them to rectify the situation. If not i no longer wanted their product I gave them a month to do it. I never heard from them til i was looking at my bank account and it was showing a -127$. It was do to them taking money out for an order I didn't want. I begged them to fix the situation even give me the amount for the hair dye so i had some money to buy my grandchild who lives with me and I support us on SSI. They would not do nothing. $127 for a hair dye ridiculous. Then I figured I might as well yous the hair dye. Chunks of my hair fell out in the shower I have a balled spot now. I strongly suggest no one uses their product. And please watch your bank accounts with this scamming company. Do you know how sad I was not to be able to buy my 3 year old grandchild a b-day present due to this company without a conscious. If my hair does not grow back they will be sued. I doubt they will post this.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Pamela - We apologize for the confusion regarding your account. We see you've been in touch with one of our associates and received a full refund for this order per our 100% satisfaction guarantee. We are glad we could help!
PUBLICADO POR:
Jesse Bernstein .
septiembre 7, 2017
Good grey coverage
PUBLICADO POR:
Jesse Bernstein .
septiembre 7, 2017
As far as covering the grey hair goes, this is an excellent product. For that alone, I'd give it five stars... The downside is that apparently the pigment used in the product makes my hair waxy afterwards. I have washed it with their special shampoo, scrubbed my head for five minutes at a time and it usually takes 3 days of this for my hair to regain a normal texture. I'm using a lot of shampoo and spending a lot of time in the shower trying to remedy this issue. In the end, it looks like I haven't washed my hair for a week... And it feels gross. Which is okay if I do it on a Friday and stay home all weekend and put my hair in a poney tail until Tuesday... But that's not very convenient.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Michelle - We're so happy to hear that you're pleased with your gray coverage but that it' left your hair feeling greasy and gross. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account and sent you additional instructions on how to properly wash the color out.
PUBLICADO POR:
Megan B.
septiembre 7, 2017
Not the same color as I was sent last month
PUBLICADO POR:
Megan B.
septiembre 7, 2017
I followed the instructions carefully. This was a new growth touch up and I wanted to make sure I did everything correctly. It turned out awful! My roots are a different color than the rest of my hair! I used the rest of the color to put in the length as directed. I know that I did exactly as instructed. I just got a different color this month. My are very dark while the other hair has some red to it. It looks terrible and I am cancelling my membership. The color fades pretty quickly, which I could deal with, but I can't be getting different color combinations for touch ups.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Megan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nicole K.
septiembre 7, 2017
Too brassy
PUBLICADO POR:
Nicole K.
septiembre 7, 2017
This time it did not seem to cover as well and turned out too brassy
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Nicole- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Amber S.
septiembre 7, 2017
Color is already faded
PUBLICADO POR:
Amber S.
septiembre 7, 2017
I did the color by the instructions and the color is already lost the copper color in it :(
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Amber- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
janet L.
septiembre 7, 2017
Turns out Black
PUBLICADO POR:
janet L.
septiembre 7, 2017
I chose the color that's supposed to be purple according to the picture. It just turned out black, made a mess, and washed out to a reddish color on the roots and black on the ends. Definitely not purple.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Nadine- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Jamie R.
septiembre 7, 2017
Awesome
PUBLICADO POR:
Jamie R.
septiembre 7, 2017
Wish my color was more purple..
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Jamie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Nicole M.
septiembre 7, 2017
Made my hair oily but also dry
PUBLICADO POR:
Nicole M.
septiembre 7, 2017
I was super pumped when my order was delivered very fast. Once I mixed the color together it was the perfect color I wanted so I was even more happy only until it came to rinsing the color out. I used the pre packaged shampoo and conditioner but my hair still felt like there was massive color in it. I ended up using my personal shampoo and conditioner and thankfully that washed the excess color out. The problem wasn't over because my hair has the weirdest texture now. Some places my hair feels slimy but other parts I'm afraid to touch because it is so dry. I'm not much of a fan of this personalized hair color.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Nicole- We’re sorry that you were unhappy with the feeling of your hair and that it left your hair with a strange texture. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Amanda S.
septiembre 7, 2017
Hate
PUBLICADO POR:
Amanda S.
septiembre 7, 2017
Terrible color. Asking for my money back and/or a replacement color.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Amanda - We are sorry you didn't have a great experience with our color. It looks like one of our associates was able to get in contact with you and process a refund, per our Satisfaction Guarantee. We are glad we were able to help.
PUBLICADO POR:
Linda C.
septiembre 6, 2017
Go to a professional
PUBLICADO POR:
Linda C.
septiembre 6, 2017
I have used this product 3 times. Followed all instructions and the results haven't been like they said.
I am disappointed. I was really hoping to save money. I should have known better.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Anna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lisa H.
septiembre 6, 2017
WTF?
PUBLICADO POR:
Lisa H.
septiembre 6, 2017
Color did not turn out as expected. It is a very dark, un-natural looking, brick red color.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Vera A.
septiembre 6, 2017
Color review
PUBLICADO POR:
Vera A.
septiembre 6, 2017
I like the convenience of the product however it dried my hair out even though they supplied you with shampoo and conditioner. The color was great! But I need 6 ounces of color not 4
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Vera - We're sorry to hear you felt the color dried out your hair. We see you've already spoken with one of our associates who helped you figure out what to do with the color. We look forward to hearing more of your feedback in the future.
PUBLICADO POR:
Patricia P.
septiembre 6, 2017
color stayed in - couldn't wash out.
PUBLICADO POR:
Patricia P.
septiembre 6, 2017
The Color team brilliantly modified my color. However, when washing out the color, there was green at my ends that wouldn't wash out. Very frustrating. Plus my hair now seems damaged.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Patricia - We're sorry to hear that your ends turned green and your hair felt damaged with your recent color order. Your licensed colorist is working on new formulation that should address this issue. Look for our follow-up email for more information.
PUBLICADO POR:
Dianne D.
septiembre 6, 2017
Turned my hair Orange
PUBLICADO POR:
Dianne D.
septiembre 6, 2017
I will not be ordering again. After applying for the second time with a supposedly corrected formula (the first was too yellow and didn't cover grey very well), my hair turned orange on top, yellow on the rest, and I still had grey. I had to see my beautician to have the color corrected. She was not able to completely get the color out, so I have to wait to grow it out. I didn't even want to try the highlights I ordered for fear of huge streaks of white in my orange hair. Sixty-five dollars of product down the drain.
When I saw the beautician, she said that the reason my hair turned orange was because of my hair type and texture. Even the medications I am on can change the chemicals in my hair. There is a reason why beauticians go to school, they learn how to treat each kind of hair and know how to ask the right questions. I will never try to save money (ha-ha) and try to do it myself again. Having the color with simple directions is not a substitution for professional application. I am very disappointed. I gave the brand new color and highlights I had just received to my beautician. I didn't want to be tempted to use it again. I don't recommend this product at all.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Diane - We are sorry to hear your color did not come out as expected. As you mentioned, medications can have an impact on hair color results. This is why we recommend always performing a strand test before your color application. We see you have talked to your licensed hair colorist to resolve this matter. We are happy we were able to help.
PUBLICADO POR:
Denise S.
septiembre 6, 2017
Not as expected
PUBLICADO POR:
Denise S.
septiembre 6, 2017
My hair turned out darker than expected and my hair also felt sticky and unhealthy. I was excited about this but I wasn't impressed
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Denise- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected and left your hair feeling sticky and unhealthy, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Ashley H.
septiembre 6, 2017
Good color, i loved the copper hues
PUBLICADO POR:
Ashley H.
septiembre 6, 2017
It blended well with my hair, was not too dark or light. I only left it on for 15 minutes each section of three. My blonde stuck through. The texture ended up being dry. I love the color of the hair on the main page. Am I able to get a blend towards that color?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Ashley - At eSalon we are always happy to adjust your color to suit your changing color goals. Your licensed eSalon colorist will update your Custom Color Plan before your next order!
PUBLICADO POR:
Lynda P.
septiembre 6, 2017
custom hair color
PUBLICADO POR:
Lynda P.
septiembre 6, 2017
The brown part comes out too dark. I would like something closer to honey brown
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Lynda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kathleen D.
septiembre 5, 2017
Hated it
PUBLICADO POR:
Kathleen D.
septiembre 5, 2017
This was my second box and i absolutely hated it. I have used the red/burgundy color my whole adult life and this second box was no where near what i ordered, turned my hair a brown color and i had to go to a salon to get it re-dyed.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Julia M.
septiembre 5, 2017
very unhappy. Going to salon to fix tomorrow.
PUBLICADO POR:
Julia M.
septiembre 5, 2017
The blond did not mesh with the existing color. Instead, it turned somewhat orange. A brassy strange color. I almost wish I had just gotten a super white blonde because that might have looked better. I am not so sure if I will be ordering again.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Julia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brittiny B.
septiembre 5, 2017
gray coverage
PUBLICADO POR:
Brittiny B.
septiembre 5, 2017
Didn't last very long, gray came back quickly
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Brittiny - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Fay G.
septiembre 5, 2017
Color too dark not staying on roots wanted a caramel color
PUBLICADO POR:
Fay G.
septiembre 5, 2017
Color too dark. Not stayng on roots. I wanted the caramel color but it's just not coming out that way. I had light hair and now I have dark hair
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Fay - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Elaine L.
septiembre 5, 2017
Nice hair product; horrible plastic packaging
PUBLICADO POR:
Elaine L.
septiembre 5, 2017
Today I received my hair color, plus my order of shampoo, conditioner, and spray root cover-up.
The hair color products were packaged in the usual box with the hard plastic 'tray' holding the hair color bottles and other product for coloring the hair.
The shampoo and conditioner, which are in very heavy plastic bottles with a plastic cap AND a plastic pump (the many times does NOT work). Next, a thick, plastic shrink wrap covers the pump and half-way down the bottle (is this necessary with a 'locking' pump??) This plastic bottle was THEN placed in a thick, printed plastic bag, sealed with a plastic sticker, and placed in the box with the plastic tray. The conditioner was in the same bag.
The small bottle of root cover up spray (aerosol...) was wrapped in a styrofoam sleeve (!) and THEN placed into another thick plastic bag (same type of bag as described above). This bag then placed in the big box with plastic tray.
eSalon: our planet is imploding from global warming and climate change. Whether you believe in it or not, we humans are destroying the planet, and one way is by the use of non-recyclable, non-biodegradeable plastics.
What am I to do with this packaging? the bags are not of a size to re-use (for what?). I can't bring myself to throw them away. I do recycle the color box (cardboard) but the tray?
Your products look very chic and cool, but they are Earth friendly. I don't know if I can continue buying your products if I can't recycle the packaging. As it is, I ONLY buy packaging for all my other home products and everything I can that is recyclable.
There are product packaging designers who specialize in using 100% recyclable materials, or better yet, MINIMAL packaging practices, to help companies HELP OUR PLANET.
Time to focus on changing your packaging? PS I am a marketing professional. You would sell A LOT more product if you could promote the Earth-friendliness of the packaging.
Happy Customer But Looking for An Alternative
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Elaine - At eSalon, our company as whole is continuously looking for better ways to improve not only our service but our packaging and sustainability, and we understand your concern.You will be happy to know that our all of our packaging can be recycled, from the shipping box to the bottles! Due to the nature of the products we ship, the USPS has strict guidelines on how these products are packaged for transport. Our packaging uses minimal materials necessary while still maintaining those strict guidelines. You can rest assured will continue to improve our packaging as we discover better methods that will allow us to continue to minimize waste and continue to comply with the USPS shipping requirements.
PUBLICADO POR:
Sonedia Y.
septiembre 5, 2017
Great hair color....but
PUBLICADO POR:
Sonedia Y.
septiembre 5, 2017
I love the hair color, but I need a little more grey coverage! My greys do not get completely covered☹️
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sonedia - We're sorry to hear your first application didn't cover your grays entirely. We make each color custom from scratch for your needs and we will be reformulating your next order to better grab those grays! We look forward to hearing how much you love your new custom blend!
PUBLICADO POR:
Edna V.
septiembre 4, 2017
not happy wih the results
PUBLICADO POR:
Edna V.
septiembre 4, 2017
grays didnt cover well and right away within the first week u can see them coming again not a satisfied customer
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Edna - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Katherine F.
septiembre 4, 2017
Purplish?
PUBLICADO POR:
Katherine F.
septiembre 4, 2017
I had my hair bleached about 6 months ago and now had about 4 inches of brown roots. I wanted to cover it all over with a medium copper.
Well, the blond is super purpley (my daughter said it was almost hot pink in the sunlight 😢). Definitely not the natural copper I was looking for.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Katherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Gwendolym G.
septiembre 4, 2017
Paid too much for black hair.
PUBLICADO POR:
Gwendolym G.
septiembre 4, 2017
My goal color is wine. It was slightly achieved with my starting order. This time it went on as the right color and at the end of 30 minutes it was black. Not what i want and i would not pay $20 for black. The color is nice.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Gwendolym - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Patty H.
septiembre 4, 2017
Still too black
PUBLICADO POR:
Patty H.
septiembre 4, 2017
Still way too dark but glaze helped a little
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Patty - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Deborah M.
septiembre 4, 2017
Fried
PUBLICADO POR:
Deborah M.
septiembre 4, 2017
This product fried my hair! Made it break off now my hair is 3in shorter this product sucks!!!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deborah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, your service has been cancelled. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Eileen B.
septiembre 3, 2017
Unhappy
PUBLICADO POR:
Eileen B.
septiembre 3, 2017
Did not like the product; my hair was red. I do not wish to receive any more products.
Thank you.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Eileen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Marilyn K.
septiembre 3, 2017
NOT SATISFIED
PUBLICADO POR:
Marilyn K.
septiembre 3, 2017
first of all the timer didn't work, threw that in the trash. second the color did not cover the gray....not a good product and I would like a refund.
will not be extending my subscription.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Marilyn - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
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