will send you color even when you cancel and keep charging you
PUBLICADO POR:
nellya S.
diciembre 8, 2017
didn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up.
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PUBLICADO POR:
Vivienne D.
diciembre 8, 2017
Gray Hair Dillema
PUBLICADO POR:
Vivienne D.
diciembre 8, 2017
It’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Vivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brandy O.
diciembre 8, 2017
Silverish Black
PUBLICADO POR:
Brandy O.
diciembre 8, 2017
Hi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Jennifer W.
diciembre 8, 2017
Wasted color
PUBLICADO POR:
Jennifer W.
diciembre 8, 2017
The colorist matched my color exactly only problem was I wanted a completely new color.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Certified Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Emma W.
diciembre 8, 2017
Grey coverage not complete
PUBLICADO POR:
Emma W.
diciembre 8, 2017
I purchased a light brown ash to redo my light brown natural roots and cover grey. It stripped my hair a little, revealing brassy undertones, which worked against the neutral to ash brown look I was trying to achieve. The colour also didn't completely cover my greys, especially the very fine greys at the front of the temple area.
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
tebra P.
diciembre 7, 2017
Wrong color
PUBLICADO POR:
tebra P.
diciembre 7, 2017
I don’t know what happened but I colored my hair and it came out really ashy and dull. The box was different if that makes any difference. So far up until now everything has been great. I haven’t done anything to change my hair since I’ve been using you. So I don’t know if it got mixed up with someone else’s or what. Just letting you know so you can review it. Thank you
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dear Tebra- My name is Stephanos, and I am a licensed colorist here at eSalon. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Janice S.
diciembre 7, 2017
Colour adjust
PUBLICADO POR:
Janice S.
diciembre 7, 2017
Was horrible colour from light blonde colour to grey had to pay out for hairdresser to fix it not impressed
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kay A.
diciembre 7, 2017
Hot headed
PUBLICADO POR:
Kay A.
diciembre 7, 2017
After receiving my remixed colour it took a while to get it done due to medical reasons. The roots took most of the colour but then the length of my hair badly coloured which I was very disappointed about. 😲 The colour I chose stood out slightly onto but by my ears & bellow my own colour.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dear Kay- My name is Stephanos, and I am a licensed colorist here at eSalon. We want to thank you for bringing your experience to our attention. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! We appreciate you reaching out!
PUBLICADO POR:
Deb H.
diciembre 7, 2017
requested trying new highlight
PUBLICADO POR:
Deb H.
diciembre 7, 2017
I requested trying the highlight system and was told i'd e contacted.... no word
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Dear Deb- My My name is Stephanos, and I am a licensed colorist here at eSalon. We sincerely apologize for your experience, and thank you for bringing this to our attention! We are committed to your Color Happiness, and have sent you an email with more information regarding your inquiry. Please let us know if we can assist you further!
PUBLICADO POR:
Deborah S.
diciembre 6, 2017
way to dark
PUBLICADO POR:
Deborah S.
diciembre 6, 2017
No glide, just black. Suppose to be dark brown. Not happy looking like a witch.
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PUBLICADO POR:
Susan G.
diciembre 6, 2017
Too red
PUBLICADO POR:
Susan G.
diciembre 6, 2017
I received my first kit and tried it. Too much red. So I let them know and they sent me one for free which was very nice! But the 2nd one was again too red. I was trying to go for a darker blonde or light brown. This was auburn. So I gave up. Great idea but it’s too hard to get the right color
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We’re so sorry to hear that you were disappointed by the results of your color application. One of our Certified Colorists will be reaching out to work on adjusting your formulation, and getting you the color you were dreaming of. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kyah M.
diciembre 6, 2017
Beautiful color-- absolutely NO staying power
PUBLICADO POR:
Kyah M.
diciembre 6, 2017
This color was the dream-- at first. The shade was perfect, the application was easy, and it came in a timely manner. But after washing my hair only 3 times (with color-care shampoo), the color was mostly washed out. I canceled immediately. I really wish this could have worked out, but I can't afford to dye my hair weekly (nor would my hair survive the trauma).
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PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to get you better coverage! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Ira C.
diciembre 5, 2017
Still Needs Adjustment
PUBLICADO POR:
Ira C.
diciembre 5, 2017
A previous adjustment lightened it sufficiently but now it has too much brass. Cool it a bit.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Ira - We're sorry this color was a little bit too brassy. Your colorist is working on your formula to provide you with the shade you want and counter any brassy tones. We look forward to hearing how you love your new custom color!
PUBLICADO POR:
Kelly M.
diciembre 5, 2017
I was not impressed
PUBLICADO POR:
Kelly M.
diciembre 5, 2017
My hair is still red. In not impressed
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced warmth. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Stephanie B.
diciembre 4, 2017
Not the color I Expected
PUBLICADO POR:
Stephanie B.
diciembre 4, 2017
My hair was a dark burgundy color so I was excited when this color was coming to me. HOWEVER when coloring my hair the color was a BROWN and totally covered all my burgundy. Now I have dark brown hair and NOT HAPPY.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Stephanie - We are sorry that your hair color turned out other than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Jane P.
diciembre 4, 2017
Didn’t cover all the grey.
PUBLICADO POR:
Jane P.
diciembre 4, 2017
This could be my fault too. I will order my color a shade darker and tell the colorist where the grey is and how much
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Jane - We’re sorry your recent order didn’t provide the coverage you expected.Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Laura L.
diciembre 4, 2017
I’m not convinced
PUBLICADO POR:
Laura L.
diciembre 4, 2017
I’m underwhelmed. I asked for ash blonde, got gold. I asked again for way toned down ash, no luck. The lady on the phone hedged when I asked about the guarantee. I think it’s time to cancel.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Laura - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary free hair color credit. Your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kendra T.
diciembre 4, 2017
Hair product is great but....
PUBLICADO POR:
Kendra T.
diciembre 4, 2017
My hair color was great! However your customer service needs some work! Disappointed in the conversation I just had, would have ordered this product again in the future but now I will not be returning.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kendra - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim W.
diciembre 4, 2017
Long thick hair
PUBLICADO POR:
Kim W.
diciembre 4, 2017
I described that I have long thick hair in my initial profile. There was not enough color product to pull color through the ends of my hair to blend for final few minutes of processing. I was disappointed because I thought that amount provided with order was not custom. Felt like hair was only half done.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Kim -We’re sorry that you were disappointed by the amount of color for of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have added a comp gloss to your upcoming order. Please check your email for more details about your complimentary gloss. Again we do apologize.
PUBLICADO POR:
Tiffany W.
diciembre 4, 2017
Too dark
PUBLICADO POR:
Tiffany W.
diciembre 4, 2017
Hello. Although I liked the ease of the package usage and that all materials needed are included in the package, I think the light brown is too dark for my hair. I was actually going to contact and inquire how I change my hair coloring product. After 3 months of using it, I think I need to try a lighter shade.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tiffany- Thanks for sharing your feedback. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Melissa A.
diciembre 4, 2017
I cancelled my account on Nov. 16th.
PUBLICADO POR:
Melissa A.
diciembre 4, 2017
Why did you charge me and send the shipment I cancelled. Not good. Now I am mad. The color has never been correct. I cancelled and received a confirm email on 11/16 that you received my comments. I want my money back....now. This is theft. I will post a negative review in the next 24 hrs if not refunded. Unbelievable. I should not have to repeat steeps taken in November!!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Melissa - We apologize for the confusion regarding your account and your complimentary reformulation. We see you've already spoken with one of our representatives who was able to work with you to find a solution. We're glad we were able to help!
PUBLICADO POR:
Patty A.
diciembre 3, 2017
Haircolor decent but Highlights awful
PUBLICADO POR:
Patty A.
diciembre 3, 2017
I've used the haircolor twice and it was good enough. I wasn't blown away by it.
However, the Highlighting kit sent was ridiculous. First, the manner in which I am supposed to highlight is tedious. No cap or any way to keep highlighter from the rest of your hair. Just separate it in this oddly instructed ,hard to grasp way.And I am an intelligent person that can understand very intricate instructions on a many manner of subjects. Then when all was said and done the color was wrong all wrong.I'll just go back to my tried and true L'Oreal highlighter. Or an even better idea. Bite the bullet and pay a salon.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Patty - We apologize for the disappointing experience you had with our Lightlab. We’ve received your feedback on your recent order. Your colorist will review your comments and adjusted the application for your next highlight kit. If your colorist has any questions, they will reach out to you. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Lightlab kit will be similar to your last one, the results will be lighter than they were before. For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina N.
diciembre 3, 2017
Hated it
PUBLICADO POR:
Tina N.
diciembre 3, 2017
This was absolutely the wrong color and my hair felt like straw after using it.?
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Tina - We’re sorry that your hair felt straw after your color application and that your color didn't come out as expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Amy T.
diciembre 3, 2017
Doesn’t cover grays
PUBLICADO POR:
Amy T.
diciembre 3, 2017
So bummed. This color faded in less than a week.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Amy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
.
diciembre 2, 2017
Wrong item sent
PUBLICADO POR:
.
diciembre 2, 2017
They sent me the wrong item and when refunding it they wouldn’t reimburse for shipping. I refuse to order from them again but now I am stuck getting emails nonstop from them and multiple times tried to unsubscribe but cannot get my email removed. They are Awful!!!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
We apologize for any confusion regarding your account. When you spoke with our representative, we offered to send you an adjusted color at no charge or you could return the package and be refunded for the price of the color, less shipping. We see that you've already spoken with one of our representatives, who has help you resolve the situation and unsubscribe from our promotional emails. We're glad we were able to help.
PUBLICADO POR:
Samantha S.
diciembre 2, 2017
Hair color
PUBLICADO POR:
Samantha S.
diciembre 2, 2017
Since my first shipment the color hasn't been quite right. And it takes a lot to wash this stuff out. My hair feels like lard is in it and need to wash 2-3 times. I'm not happy with the product.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Samantha - We sincerely apologize that your color came out other than expected, and appreciate you taking the time to share your feedback. We are happy to help. To help avoid the issue of the hair color being hard to rinse out in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. Again, we apologize for any dissatisfaction with your color. We hope you consider using our service again in the future.
PUBLICADO POR:
Margarita
diciembre 1, 2017
Worst color experience EVER!!
PUBLICADO POR:
Margarita
diciembre 1, 2017
Not even close to what I asked for! Very dark and no highlights. Not as promised and then argued with me to get a refund. HORIIBLE experience!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Magarita- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Nicole J.
diciembre 1, 2017
Excessive shedding since coloring
PUBLICADO POR:
Nicole J.
diciembre 1, 2017
My hair has been falling out excessively since I’ve colored my hair with eSalon. I don’t dare use the product again for fear of losing all my hair. My hair is soo thin now. Luckily I had really thick hair so it doesn’t look poor. The product colored well. But I can’t ignore the fact that the day after coloring my hair, it started falling out and kept losing more for a month. It has gotten better now but I still can grab loose hairs every time I grab my hair.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Nicole- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
.
diciembre 1, 2017
AWFUL
PUBLICADO POR:
.
diciembre 1, 2017
Did not like product and now I cannot delete my account!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Karla- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your eSalon account. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Kristi W.
diciembre 1, 2017
MIXTURE SEEMED OFF
PUBLICADO POR:
Kristi W.
diciembre 1, 2017
My last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Jenn E.
diciembre 1, 2017
Dried hair and barely any coverage
PUBLICADO POR:
Jenn E.
diciembre 1, 2017
I followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Jenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Stephanie A.
diciembre 1, 2017
Guaranteed to destroy your hair
PUBLICADO POR:
Stephanie A.
diciembre 1, 2017
I cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon.
If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product.
UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic.
Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review.
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PUBLICADO POR:
Nancy V.
diciembre 1, 2017
Disappointed
PUBLICADO POR:
Nancy V.
diciembre 1, 2017
The first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Nancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information.
PUBLICADO POR:
Carolyn A.
noviembre 30, 2017
Not satisfied with color that was chosen for me.
PUBLICADO POR:
Carolyn A.
noviembre 30, 2017
I would like a refund and please take me off your revolving order..
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Carolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Carla S.
noviembre 29, 2017
Not for me
PUBLICADO POR:
Carla S.
noviembre 29, 2017
Color is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Carla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Lesli E.
noviembre 28, 2017
Nice Color but not for White Hair Coverage
PUBLICADO POR:
Lesli E.
noviembre 28, 2017
My colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kim C.
noviembre 28, 2017
It's ok
PUBLICADO POR:
Kim C.
noviembre 28, 2017
I want it to be a brighter red
I keep asking for a brighter red and I have not gotten it yet.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Kim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help!
PUBLICADO POR:
Miss H.
noviembre 27, 2017
Disappointing for the first time ever
PUBLICADO POR:
Miss H.
noviembre 27, 2017
I have been using your product for a long time and never had any reason to complain only praise for this amazing product. However my last order seemed to be a little sparse. The bottle shape has altered looks smaller but assuming the amount of product is the same...I did not have enough ...I usually have about a 50p size blob left to put through ends before rinsing off.This time I barely had enough to cover roots. My daughter applies my colour for me and noticed it too. Will be interesting to see what happens next time.I was so disappointed ...Really do not want to start using another product, my colour is fab.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Miss H. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Mona B.
noviembre 27, 2017
Color didn't hold/cover
PUBLICADO POR:
Mona B.
noviembre 27, 2017
Didn't have good gray coverage. I don't have a lot but immediately saw the ones I do come through after rinsing color off. After 2nd shampoo there was a lot of color loss. I left the color on the roots 20 minutes and ends for 12. Maybe longer processing time?
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Mona - We’re sorry your recent order didn’t provide the coverage you expected and started to fade fast. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Andrea Z.
noviembre 27, 2017
Color
PUBLICADO POR:
Andrea Z.
noviembre 27, 2017
Hi, this was the second time my color didn’t seem great.
It’s lighter and lighter with no blue tone in it at all.
I tried to complain once and you sad I’m dying my hair wrong. Now it was lighter again.
I understand mistakes can happen , admit them though.
Not each of your colorist it’s paying attention to what customers wants
Please try to fix it, I’m not going to pay $26( with shipping) for color I’m not happy with,
Thank you
Andrea Walsh
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Andrea - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have added a free order credit to your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Marisa D.
noviembre 27, 2017
Roots Still Lighter Than Ends
PUBLICADO POR:
Marisa D.
noviembre 27, 2017
I like the custom color and the fact that someone is taking the time to mix it however I've tried this twice now and the roots still end up being lighter than the ends and rest of my hair. My grays start to come in rather quickly; I normally like a darker color to ensure the color takes well. The problem I keep having is that the color appears brassy or too warm up at the roots and it's lighter than the rest of the hair. I love bayalage but this was the reverse--twice. The first time I thought it was me and that perhaps I didn't leave it on long enough or perhaps I didn't choose a dark enough shade. The second time; even after some adjustment from the colorist and additional instructions- it was still brassy and light at the root. I could tell right out of the shower. This occurred even after I extended time leaving it on and pulled through a little bit of color to give it the "pop" per the instructions. Lastly, both times I noted that my hair felt almost plastic-like after rinsing; this was even after I used the conditioner so did not like that at all either as I got the impression it was making my hair brittle. The whole reason for my use was so that I could go longer between salon visits but I think I'll just throw in the towel here and leave it to the pros instead.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Marisa - Thank you for your feedback. We’re sorry to hear that your color came out lighter than you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
kaitlyn D.
noviembre 25, 2017
Need adjustments
PUBLICADO POR:
kaitlyn D.
noviembre 25, 2017
Most of the Hair color washed out within a few washes. Would like a little darker to match roots and cover old highlighted areas. I enjoyed everything else.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kaitlyn - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Monique C.
noviembre 24, 2017
Couldn't Rinse Out
PUBLICADO POR:
Monique C.
noviembre 24, 2017
Hi, I'm not sure if this is the normal result of this product but I tried to follow the instructions. But when it came to rinsing it out, my hair felt waxy and I had a difficult time trying to rinse it out. A waxy substance kept accumulating under my nails and it took a few days and several hair washes for my hair not to feel greasy. I just received my new order and am going to try to give it another shot. I would like to know what I am doing wrong before I proceed.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Monique - We apologize for the inconvenience. Although this is certainly not normal when using our products, our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not thoroughly washed out. Our color can occasionally require a bit more shampooing than other color, but not to worry, this can easily be fixed with another wash. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
To help avoid this issue in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp.
PUBLICADO POR:
Josie R
noviembre 23, 2017
Damage
PUBLICADO POR:
Josie R
noviembre 23, 2017
I don't use hair color that uses anomia in the developer and this had it . My hair some what damaged before I colored with your brand and now it is really bad. It's very brittle and dry also breaking off. Going to send back my last order and cancel.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Josie - We’re sorry that your hair felt very dry after using our hair color. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Stacie B.
noviembre 23, 2017
So unhappy!
PUBLICADO POR:
Stacie B.
noviembre 23, 2017
I had such high hopes for this product. But instead I was so disappointed. The product left a terrible thick substance in my hair that took 5-6 washings to get out. And trying to cancel is a nightmare. The website keeps directing you to the same place with the same instructions that lead to know where. Will go back to products that do not change the texture of my hair.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Stacie - We’re sorry that your custom color left a thick substance on your hair. Since you were unhappy with your results, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Janelle U.
noviembre 22, 2017
color does not last
PUBLICADO POR:
Janelle U.
noviembre 22, 2017
color does not last
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Janelle - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Naime R.
noviembre 21, 2017
Sorry!!
PUBLICADO POR:
Naime R.
noviembre 21, 2017
I tried it for a second time and still has not covered my roots or my ends, the color is nice but does not covers completely. I'm not sure if I should give it a third try out or if I should cancel my future orders...
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Naime - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for.
PUBLICADO POR:
Barb B.
noviembre 20, 2017
Not impressed
PUBLICADO POR:
Barb B.
noviembre 20, 2017
It was made my hair feel like wax. Did not color the gray
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Barb - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
LINDA G.
noviembre 20, 2017
Disappointed
PUBLICADO POR:
LINDA G.
noviembre 20, 2017
I have been using this hair color program for months now. I just applied my latest hair color 2 weeks ago and already my gray is showing, even considering normal hair growth. Normally it doesnt show for 8 weeks or more. Plus, I think the instructions on this shipment were incorrect, as it stated, after the primary root application and timing, to apply, blend in and leave the leftover color on for only 2 to 3 minutes. This did not turn out very well as my previous applications had. Hopefully my next shipment will be better.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Linda - We greatly apologize that your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Melissia D.
noviembre 20, 2017
Turned orange!
PUBLICADO POR:
Melissia D.
noviembre 20, 2017
I filled out everything, included a photo of my current hair color and even commented that my hair has a tendency to turn orange when going lighter. I chose icey blond and ended up with a lovely reddish orange hair!!
A sore bought box for has never done this bad of a job!
Would defiantly NOT recommend at all!
11-21-17
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Melissia - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Danielle L.
noviembre 20, 2017
Not even close to the color selected
PUBLICADO POR:
Danielle L.
noviembre 20, 2017
This was a nightmare in a box. Fire engine red roots and pumpkin orange ends. Don’t try this
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Danielle - We apologize that your color formulation tinted your hair an unwanted orange shade.Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Melanie C.
noviembre 20, 2017
Wrong, wrong, wrong!
PUBLICADO POR:
Melanie C.
noviembre 20, 2017
I keep requesting a medium brown and you keep sending me a dark brown. NO MORE!! My hairstylist will be coloring my hair from now on.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Melanie - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience.
PUBLICADO POR:
Sophie Leigh
noviembre 20, 2017
Completely different colour...
PUBLICADO POR:
Sophie Leigh
noviembre 20, 2017
I ordered Medium Blonde (Pearl Copper), which the colour chart showed as a light pearly blonde, but the colour I have ended up with is very orange. Bottle 1 of my custom blend, applied to the roots, was made up mostly of medium blonde, with notes of copper, blue violet and just a dash of red - this colour was okay, but still much warmer than expected. Bottle 2, applied to the roots was made mostly of the copper tone, which has given my hair a very contrasting orange in the lengths and tips- which is not what i wanted, especially as in my notes to the colourist I stressed that my hair picks up reds easily.
Negatives: The solution itself was very pungent, and stung my eyes and nose immensely which is not something I would normally expect from colours nowadays.
The positives: The instructions were clear, the shampoo and conditioner smelt great, the gloves were durable, and despite the strong smell, the solutions didn't sting my scalp.
To sum up, I will be re-colouring as soon as I can as this is not what I wanted - I've read some really great experiences with eSalon, but sadly mine was not one of them.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Sophie - We apologize that your color formulation tinted your hair an unwanted orange shade. We're always looking to improve our service and products, and truly value everything our clients say. We again apologize for the inconvenience.
PUBLICADO POR:
Tracey S.
noviembre 19, 2017
Not as good.
PUBLICADO POR:
Tracey S.
noviembre 19, 2017
This only lasted 3 weeks, not as shiny, really not happy with it.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Tracey - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Sandi V.
noviembre 19, 2017
Not what I requested
PUBLICADO POR:
Sandi V.
noviembre 19, 2017
I asked for less gold not NO gold with my last color shipment. I guess I should have got back on my account before my order was shipped.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Sandi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kristin S.
noviembre 19, 2017
Left hair greasy
PUBLICADO POR:
Kristin S.
noviembre 19, 2017
Difficult to rinse out. I had to wash my hair 3x to get the greasy feeling of remaining product out
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqueline K.
noviembre 19, 2017
2 tone hair?
PUBLICADO POR:
Jacqueline K.
noviembre 19, 2017
Not thrilled. I followed the instructions exactly and ended up with brown roots and burgundy ends
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Jacqueline - We’re sorry that your recent formulation turned out different than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Melissa C.
noviembre 19, 2017
Matted Hair
PUBLICADO POR:
Melissa C.
noviembre 19, 2017
My color is pretty good but a little brassy by the scalp. I have washed my hair a few times now because it's grimey. It like the shampoo/conditioner doesn't want to come out. I can't even get it to looked dry. It looks like my hair is super greasey. Let's see if they honor the guarantee and refund my money.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Melissa - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
BRIDGET M.
noviembre 19, 2017
not for me
PUBLICADO POR:
BRIDGET M.
noviembre 19, 2017
not any better than color you could by at your local market. color way to dark
my hair feels rough not silky anymore
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Bridget - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kate C.
noviembre 18, 2017
totally disappointed with the last colour.
PUBLICADO POR:
Kate C.
noviembre 18, 2017
My Custom Hair Colour was hideous. I have ordered 4 times - the first one I liked. The third one was supposed to be the same but wasn't. This last one is absolutely ghastly.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kate - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Sandy J.
noviembre 18, 2017
Gray Coverage
PUBLICADO POR:
Sandy J.
noviembre 18, 2017
I used the hair color product within 3 days the gray was coming thru I don't see any difference than what I currently use at a department store. Please do not ship any more products.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Sandy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. Also, we can confirm that your Autoship Plan has been canceled so you will no longer receive automatic deliveries from eSalon.
PUBLICADO POR:
Donna R.
noviembre 18, 2017
Hair color
PUBLICADO POR:
Donna R.
noviembre 18, 2017
It is a little to red and gold
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Donna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Cynthia L.
noviembre 18, 2017
Gray coverage
PUBLICADO POR:
Cynthia L.
noviembre 18, 2017
The color was perfect..but the gray coverage was the same as other brands
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Cynthia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Kim S.
noviembre 17, 2017
I didn't like the color
PUBLICADO POR:
Kim S.
noviembre 17, 2017
The color was to dark and it didn't cover my roots very well.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kim - We are sorry that your hair color turned out darker than you expected and did not cover your roots. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Reviewer101
noviembre 17, 2017
Poor colour match
PUBLICADO POR:
Reviewer101
noviembre 17, 2017
Unfortunately my roots are now much lighter than the rest of my hair, I’m going to have to buy a colour remover and recolour! I got more even colour from my box dyes. The colour does however leave hair feeling soft and shiny.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Amy - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a reformulated color that will provide your desired results. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Thisbe O.
noviembre 17, 2017
Way to dark!
PUBLICADO POR:
Thisbe O.
noviembre 17, 2017
I did not like the color. It was suppose to be dark brown but came out black with blue highlights. Did not like this at all.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Thisbe - We’re sorry that your hair color didn't turn out how you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the color you’re looking for. We apologize for the inconvenience.
PUBLICADO POR:
Lisa J.
noviembre 16, 2017
Brown is not the new blonde
PUBLICADO POR:
Lisa J.
noviembre 16, 2017
Loved the service and packaging. The program is affordable and convient for those on the go.
The color was rich and covered the grey very well.
However having the roots as brown and rest of my hair blonde was not a good look. So I had to spend about 200% of the cost to have this corrected.
Lesson learned- playing color games on my hair is risky.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Lisa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Heather R.
noviembre 16, 2017
Color is great but......
PUBLICADO POR:
Heather R.
noviembre 16, 2017
The only thing i dont like is that once the color sits for its alloted time it feels like glue and wont rinse out unless you put shampoo in your hair. It mats my hair into a ball and i have to let conditioner sit in my hair for half an hour befor i can run a brush or comb though it.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Heather - We apologize that your recent hair color left your hair feeling a certain type of way—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
PUBLICADO POR:
Debra R
noviembre 16, 2017
Different color
PUBLICADO POR:
Debra R
noviembre 16, 2017
I was hoping for a lighter color but the test stand came out darker so I just stopped. I used the darker strand underneath. The set is very nice it just doesn't work for me.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Debra - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Erica B.
noviembre 15, 2017
Do not recommend for light blonde to brown transitions
PUBLICADO POR:
Erica B.
noviembre 15, 2017
I have medium-dark brown hair that I recently went to the salon and spent $300 to get a blonde ombre/balayage. I pretty much regretted this choice the minute I walk out of the salon as I do not look good as a blonde and my hair almost immediately turned brassy. Not having another $300 to fix it I started searching the web to find DIY solutions. I doubled down on my blonde and used a box highlighter kit to try and touch up my hair. Another poor life choice. After this I decided I needed to go brown again. After seeing a bunch of good reviews of eSalon I decided to give it a try. Understanding that my hair would be a challenge. I ordered my color which would require a 2 step process to fill in the color lacking and then a demi-permanent dye. I was going for a dark/medium copper/gold brown. I got my box and was overly optimistic that this would fix my hair that I messed up. I followed the instructions and dyed a test strip of hair. This test strip turned 3-4 different shades and looked almost purple/pink. I emailed the company stating I did not feel comfortable dying my entire head this color. I did receive a prompt email back the next morning stating to pretty much stick with the plan and use what they sent me. Needless to say I cancelled any future orders and did not continue with dying my hair. I think my hair experimenting days need to come to an end.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Erica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. If you decide you would like to resume your shipments, please [log into] (https://www.esalon.com/users/login) your eSalon account. We hope you consider using our service again in the future.
PUBLICADO POR:
lllll
noviembre 15, 2017
too dark
PUBLICADO POR:
lllll
noviembre 15, 2017
don t like
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Iliana - We’re sorry that your color formulation came out darker than you were expecting. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Krista D.
noviembre 14, 2017
Just OK
PUBLICADO POR:
Krista D.
noviembre 14, 2017
I could definitely tell while it was on my head that this is more like salon strength hair dye, versus what you buy in a drugstore. The smell was stronger and it was very tingly. I felt like the 2 part process (dye roots, wait 15 min, dye rest of hair, wait 10 min) made it difficult to not accidentally overlap hair color. I ended up with sections near the front that got more dye than others, and as a result the front of my hair is much darker than the rest. I did not care for the shampoo and conditioner. The shampoo sample was small and didn't do a great job of washing out all the dye, and the conditioner sample was way too small. I had to condition my hair a second time with my own conditioner because there just wasn't enough in that little packet. I'm used to the tube of super thick, rich conditioner that you get when you buy a box of hair dye from the store and there's usually at least 4 uses in that one tube. Today (the day after I dyed my hair) my hair feels super dirty and greasy, almost like not all of the dye washed out of my hair, even though I spent a looooong time trying to rinse everything out in the shower. The color payoff is good, it's actually much stronger than I thought it would be, and it's true to the choices that I selected. At the end of the day, I can wash my hair again so the dirty feeling isn't too big of a deal, but I'm not thrilled with the fact that the color applied unevenly.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Krista - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We will reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Ronda D.
noviembre 14, 2017
Made my hair sticky, and un able to style or even brush
PUBLICADO POR:
Ronda D.
noviembre 14, 2017
My hair is sticky after using esalon dye. There was a paste that was under all my finger nails as I tried to wash out the hair dye. It took an hour to get the hair dye out of my hair and it's not all gone. I'm not sure why this happened. I've dyed my hair at home many many times this has never happens before. I read and followed the instructions. I even ordered the timer. I'm very disappointed.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Ronda - We’re super sorry that your recent hair color left your hair feeling sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
PUBLICADO POR:
Hannah J.
noviembre 14, 2017
Didn't like
PUBLICADO POR:
Hannah J.
noviembre 14, 2017
Created a wax like film on my hair when washing out. Dried my hair alot especially on my ends. No shine at all after like I usually get from box dye. Honestly feel like it ruined my hair.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Hannah- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jill K.
noviembre 14, 2017
Not quite right
PUBLICADO POR:
Jill K.
noviembre 14, 2017
The stuff seems ok. But not enough better than what I usually use to warrant spending the extra money. And I really don't want an auto-ship. The color was not quite right, but I am sure they would adjust it for next time. But it's too expensive. Did not quite cover the roots of my hair, even though you leave it on the roots for 15 minutes before adding to the ends. I applied specifically extra to the gray around the front of my face and it did not cover it, nor did it cover much of the rest of the gray.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Jill - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Ruth U.
noviembre 13, 2017
Color
PUBLICADO POR:
Ruth U.
noviembre 13, 2017
I really liked the color but needs to be a little more golden brown !!!
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Ruth - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. We left your comment in the notes of your account so your colorist can adjust your color for your next order.
PUBLICADO POR:
Lynn J.
noviembre 13, 2017
First time user
PUBLICADO POR:
Lynn J.
noviembre 13, 2017
Even colour but hair feels horrible waxy and sticky😟. Have washed it again only slightly better. Do sticky hair was breaking whilst brushing 😩
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Lynn - We’re super sorry that your recent hair color left your hair feeling waxy & sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
PUBLICADO POR:
Katryn O.
noviembre 13, 2017
It was ok
PUBLICADO POR:
Katryn O.
noviembre 13, 2017
I thought the color I picked would have more auburn tones and lighten my hair more. It wasn’t a huge change from my natural color other than coloring my grays, which it didn’t cover all. The color rinsed out over the next several washes even though I followed directions as stated. I was actually disappointed with the end result.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Katryn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Matilda K.
noviembre 12, 2017
Bad Service
PUBLICADO POR:
Matilda K.
noviembre 12, 2017
How in the world can someone contact me!!! I've sent several messages about my hair color yet not one responds, I will just go on facebook and bad mouth the company until someone has the decency to contact me
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Matilda - We apologize for any frustration this is causing. Our records indicate that we have replied back to all of your emails. Please check for replies to your original emails. Also please check to see if you have marked us as spam. Anytime you need to speak to someone immediately, please feel free to call us at (866) 550-2424. Again, we apologize for any inconvenience.
PUBLICADO POR:
Rebecca R.
noviembre 12, 2017
Gray coverage
PUBLICADO POR:
Rebecca R.
noviembre 12, 2017
Although I selected a dark color, it did not last long in covering my gray hairs. It quickly washed out and they were noticeable within about 1 -2 weeks.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Rebecca - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Alex J.
noviembre 12, 2017
Disappointing
PUBLICADO POR:
Alex J.
noviembre 12, 2017
Amazing customer service and the packaging the dye comes in is great and included lots of additional things for your $$ (gloves, shampoo, etc.), and I didn't find the dye to be at all damaging or hard on my hair, but the shipping takes like a month and my hair didn't even take to the dye, it didn't do anything - I've been using Demi permanent for years to dye my dark blonde hair to dark brown and this is the first time it actually did not even dye my roots (I even left it in a few min longer than they suggested). I may try a darker colour but likely won't even bother with this brand again - disappointed, waste of time and money
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Alex - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Jane D.
noviembre 11, 2017
Awful
PUBLICADO POR:
Jane D.
noviembre 11, 2017
Not only does the product suck and it ruined my hair. But when I advised the company, and stated I did not want any more of the product (obviously)....they still won't let me unsubscribe.....
Please think before you buy here!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Jane - We apologize for any confusion. We would like to confirm that your account was cancelled as soon as you contacted us and you never received were sent another color after your original order. We'd love the chance to fix what you didn't like, so we've added a free order credit to your account and are reaching out to you to help.
PUBLICADO POR:
Sarah S.
noviembre 10, 2017
Not the colour I wanted
PUBLICADO POR:
Sarah S.
noviembre 10, 2017
I wanted a golden and was sent brown. To top it off nothing was explained and I've just been sent more colour. So unknown to me is signed up to be send colour every 8weeks. Normally I'm very hot on this kind of stuff so it wasn't made obvious what was going on. Very bad customer service.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Sarah- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Rebecca P.
noviembre 10, 2017
Good color horrible after effects
PUBLICADO POR:
Rebecca P.
noviembre 10, 2017
This had a great coverage and I did get the desired color but it stayed in my hair after 3 washes was really sticky and my hair has fallen out much more than it ever has before.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Rebecca- We’re sorry that your hair felt sticky and that your experienced more hair loss than normal after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Taylor R.
noviembre 10, 2017
Terrible color, way too dark
PUBLICADO POR:
Taylor R.
noviembre 10, 2017
I've heard a lot of great things about esalon, so I decided to try it for myself. I loved the ordering process and how smoothly everything went, however I chose the color medium brown golden copper for my already medium brown hair, and my hair is now DARK brown and has nothing even close to a golden copper hue. It looks terrible. At this point, I don't even know what to do with my hair. I had high hopes for the company, but I'm extremely disappointed and upset at my results.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Taylor - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Rikke R.
noviembre 10, 2017
Good color but dries out the hair
PUBLICADO POR:
Rikke R.
noviembre 10, 2017
Good communication with color specialist but the treatment really damages your hair. The after treatment is not good enough to make the hair soft and shiny.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Rikke - We're sorry to hear you experienced dryness from the color application. To avoid overprocessing your hair, we suggest not overlapping the roots formulation with your previously color hair. To get your hair back into tip top shape, we're sending you a complimentary Keepin' It Rich Moisture Mask. We'll send you an email with more information.
PUBLICADO POR:
Janine W.
noviembre 10, 2017
Color is nice
PUBLICADO POR:
Janine W.
noviembre 10, 2017
Really like my color results. I do feel this product is a bit drying on my hair. The products that come with it are softening, but my hair feels like straw when in rinsing out the color.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Janine - We're sorry you experienced dryness after coloring. We're sending you our Keepin' It Rich Moisture Mask for free with your next order to ensure your hair gets all the hydration it needs. Look for our follow-up email for more information.
PUBLICADO POR:
Angela J.
noviembre 10, 2017
Very dissatisfied
PUBLICADO POR:
Angela J.
noviembre 10, 2017
I Am Very unHappy with this Product I want to CANCEL ALL OF IT It Made My Hair Feel like I had Lard On It for Days and turned my grey red!!!!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Angela - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and cancelled your service. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Pamela R M.
noviembre 8, 2017
Could be better
PUBLICADO POR:
Pamela R M.
noviembre 8, 2017
I believe i had asked for more purple to make it bolder but it ended up redder for a few days and then looked like it always did in the past
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Pamela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Jen A.
noviembre 8, 2017
Hated it
PUBLICADO POR:
Jen A.
noviembre 8, 2017
I have been dying my hair with boxed die from walmart for years!! I thought i would give this a try and it may be a little better for my hair. I was wrong!! My hair felt like i couldnt get the die out, it was so gressy and unbrushable. I thought well maybe it was a bad box and ill try it again. I did it the night before a wedding i was going to, lets j say i couldnt brush my hair or stlye it for days later because it made my hair so greasy! I hated it!! Never again!!
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Jen - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you regarding your experience in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Paisley
noviembre 7, 2017
Color
PUBLICADO POR:
Paisley
noviembre 7, 2017
The color covers the gray nicely. I wish that the color was thicker and not so runny. That would make self application easier and less messy. There needs to be more conditioner included with purchase. I condition my hair twice, once with your product and once with mine. I also think that there should be something included to give hair more shine.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Paisley- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah B.
noviembre 7, 2017
Absolutely Ridiculous
PUBLICADO POR:
Sarah B.
noviembre 7, 2017
I ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out.
*** UPDATE ***
I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark.
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PUBLICADO POR:
Kellie C.
noviembre 7, 2017
Not pleased
PUBLICADO POR:
Kellie C.
noviembre 7, 2017
My color was not adjusted at all. I received the same exact color as I did 11 months ago. I had kept the insert to compare and they are identical. I wish I had checked before I used the color on my hair.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Kellie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lauren K.
noviembre 7, 2017
Help!
PUBLICADO POR:
Lauren K.
noviembre 7, 2017
It’s still coming out red instead of blonde. It looks natural so I’m okay with it for now but what is the best thing to do to make it blonde and not red?
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Lauren - We’re sorry that your color is still coming out red. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
joanne M.
noviembre 7, 2017
Not that great
PUBLICADO POR:
joanne M.
noviembre 7, 2017
I tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company.
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PUBLICADO POR:
Eva S.
Respuesta de nuestros expertos
Joanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Holly J.
noviembre 6, 2017
Lovely color to begin with.
PUBLICADO POR:
Holly J.
noviembre 6, 2017
I was pleased the first few months but feel I need to go to the salon to get my hair colored properly now.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Holly - We're sorry to hear that your most recent application hasn't been up to par. As your body or environment changes, this can affect the way color is absorbed. That's why we make our custom product for you, so that no matter how your hair changes your color can change along with it. We're adding a free order credit to your account and sending you an email with more information.
PUBLICADO POR:
Linda F.
noviembre 6, 2017
Too much red in it
PUBLICADO POR:
Linda F.
noviembre 6, 2017
I ordered light blonde
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Linda - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Vivianne R.
noviembre 6, 2017
Color fail
PUBLICADO POR:
Vivianne R.
noviembre 6, 2017
Hair color turns darker. Instead of color it’s became black
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Vivianne- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
MISS BETHANY R.
noviembre 5, 2017
Love the condition of my hair but colour leaves a lot to be desired
PUBLICADO POR:
MISS BETHANY R.
noviembre 5, 2017
My hair has never looked as glossy and healthy after dying it which is amazing but the dye hasn't covered my old hair colour aswell as I'd hoped. The colour is lovely and the instructions were so detailed and simple.
The only complaint is that the ginger can still be seen underneath the new colour.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Bethany - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Gina M.
noviembre 4, 2017
Good idea but....
PUBLICADO POR:
Gina M.
noviembre 4, 2017
When I colored my hair I followed the directions to a T! However, my hair is now a weird brassy brownish orange color on the roots, and dark brown on the ends. It really doesn’t look great. Before my hair was one tone so there wasn’t much of a variety of color for the dye to latch onto into different ways. I gave it a few weeks to see if it would wash out and blend together and it hasn’t. Also, I ordered a medium brown and it was nothing like the picture on the model. Maybe you could use different models with a choice of skin tone so we can have a better idea of how the color would look on our skin tone? It sucks because I was so excited to find good color that I could do at home.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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