Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caitlyn M.
enero 11, 2018
Great colour, horrible feeling
PUBLICADO POR:
Caitlyn M.
enero 11, 2018
While I love the personalized care I received with my first time the feeling of my hair afterward is not something I care to repeat. I read the instructions four times (because I'm weird like that) before I even approached the products in the box. Then while dying my hair I had the instructions in front of me and read them again before hoping in the shower to rinse off. While in the shower and afterward my hair felt heavy and sticky and as if it were full of mousse that globbed together instead of drying. I only used the products in the box which were extremely hard to open to wash my hair and made sure that all of the excess color was washed out. I haven't even put any product in and it still feels heavy and very unclean. This is not a product that I would repeat using.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
enero 10, 2018
Didn't cover greys
PUBLICADO POR:
.
enero 10, 2018
Did everything to the t and was very disappointed that this permanent colour didn't take
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joyce - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna A.
enero 10, 2018
I have returned it
PUBLICADO POR:
Anna A.
enero 10, 2018
Last one made my hair fall out, lots of bald patches, I have felt so down and self conscious. I would be so grateful if you could stop asking me to review.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Grace S.
enero 9, 2018
Not the color I wanted at all
PUBLICADO POR:
Grace S.
enero 9, 2018
I just colored my hair using my custom color and it really didn't turn out how I wanted it at all. I wanted a copper ginger and it's a brownish auburn color. Very disappointed. It's a nice color, but not at all how I wanted it.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Grace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kay C.
enero 9, 2018
Terrible
PUBLICADO POR:
Kay C.
enero 9, 2018
My hair is completely spoilt. I ordered a light blonde and my hair is now ash blonde and looking pinkish.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda W.
enero 9, 2018
1st color
PUBLICADO POR:
Amanda W.
enero 9, 2018
Gorgeous color but it burned my head horribly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re truly sorry to hear of this experience that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Diane Z.
enero 8, 2018
Didn't cover grays
PUBLICADO POR:
Diane Z.
enero 8, 2018
Unfortunately, this does not fully cover my grays. I purchased this for 3 months hoping it would get better but the dye continues to leave my grays blonde (I am currently brunette).
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
STACY B.
enero 8, 2018
Not enough gray coverage
PUBLICADO POR:
STACY B.
enero 8, 2018
Product was handy to get in the mail and it did make my hair feel good, however, it did not give enough coverage on outgrowth and gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Katie S.
enero 8, 2018
Fades quickly
PUBLICADO POR:
Katie S.
enero 8, 2018
I really like the color at first, but it fades quickly and gets very brassy by week 3
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katie - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Sara M.
enero 8, 2018
Opposite of what I needed!
PUBLICADO POR:
Sara M.
enero 8, 2018
So disappointed. I was really looking forward to the medium blonde/cool beige color I thought I had signed up for, but my hair turned out to be really copper-y and WAY to warm. I really wish I hadn't done this at the beginning of the week, as now I am going to be trying to hide my head for the next four days. I hope it can be fixed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah H.
enero 7, 2018
Looked terrible under light
PUBLICADO POR:
Sarah H.
enero 7, 2018
This colour looked fine on when you were in darkness or there was no bright lights. When you go outside in the sunshine or are under artificial lighting it shine a really bright and illuminating orange red colour. If I had wanted red tones I'd have ordered one that colour. Not good if your wanting a natural look.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will email you to get this resolved. We appreciate you reaching out!
PUBLICADO POR:
Phyllis K.
enero 7, 2018
Trouble opening the bottle
PUBLICADO POR:
Phyllis K.
enero 7, 2018
I just recommend your company to a friend. We both got our delivery and did our hair the same night. I went to mix the products and could not open the small bottle. I used a jar opening grip, and finally tried to use a tool to open it and the bottle broke and more than half of the liquid was lost. I spoke to my friend and she had the same issue opening the bottle. I have been using this company for a long time now and was not happy. Since I did not have my product, I had my hair done professionally yesterday.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Phyllis - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about the issue. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Corrine T.
enero 7, 2018
Color was to Red
PUBLICADO POR:
Corrine T.
enero 7, 2018
The last color had to much red in it (look at uploaded pictures). My roots are a lighter red color then the rest of my hair and not enough brown. And yes I only did the roots and not the entire head. Want to adjust my next color order to have more brown and not as much red, and to keep the mahogany color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Corrine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa M.
enero 7, 2018
Not enough gray coverage
PUBLICADO POR:
Melissa M.
enero 7, 2018
I’ve really enjoyed eSalon but when I updated my color, my gray coverage hasn’t been as good. I sent an email and got no response. The last time I mentioned it I was told my coverage would be adjusted but I did not notice any new adjustments.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
DeMyra H.
enero 7, 2018
Not at all what I wanted
PUBLICADO POR:
DeMyra H.
enero 7, 2018
I love the fact that the color is custom and it is shipped fairly quick, however the color was way darker than what I expected it to be. It didnt let me pick the honey blonde color I actually wanted and to top it off, it actually changed the texture to my hair. I have very curly hair and after applying the color it actually straightened some of it so it doesnt even curl correctly now. Not sure if I will be purchase again and I dont think this is designed for all hair types.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
DeMyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jayda R.
enero 5, 2018
Disappointed
PUBLICADO POR:
Jayda R.
enero 5, 2018
My color did not do a single thing. My hair looks exactly the same as it did before. I was going for a lighter ashy shade but nothing. If anything it just made my hair feel gross and waxy. This is the least effective at home dye I've ever used.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jayda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jennie L.
enero 5, 2018
Fading fast
PUBLICADO POR:
Jennie L.
enero 5, 2018
I am disappointed that this color was not as advertised. There was no shine. My color was dull and drab. And then it faded within a week. I normally use Féria which always delivers superior shine and vibrant color. I was hoping I could tweak my color a bit by going this route, but only 2 weeks after application, i will be recoloring with Féria. Don’t waste your time or money.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer B.
enero 5, 2018
Loved the color but
PUBLICADO POR:
Jennifer B.
enero 5, 2018
I loved the color but within a week it faded. I was disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Angela H.
enero 4, 2018
The color
PUBLICADO POR:
Angela H.
enero 4, 2018
The color I choose turned out way too dark for my liking and washed out me. The product was great and came with very easy how to instructions to go by.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl H.
enero 4, 2018
Waxy, strawlike texture to my hair
PUBLICADO POR:
Cheryl H.
enero 4, 2018
I have been using this product for a few years, and while the color is good, I have noticed lately that my hair feels like straw when I rinse out the color, and has a waxy/oily feel afterwards. I used my own conditioner the last time I colored my hair and had the same problem. I haven't had hair loss as others have reported, but my hair feels so silky and healthy when I have it professionally colored, I don't know that it's worth the savings to use this product any longer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cheryl - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Colleen Y.
enero 3, 2018
Inconsistent color
PUBLICADO POR:
Colleen Y.
enero 3, 2018
My first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-(
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camille L.
enero 3, 2018
Uneven color- waxy residue
PUBLICADO POR:
Camille L.
enero 3, 2018
This product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Camille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jessica P.
enero 3, 2018
Didnt meet my expectations
PUBLICADO POR:
jessica P.
enero 3, 2018
The color ended up darker than what I chose,and I asked for full grey coverage which it didnt do.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie S.
enero 3, 2018
Way too light and gold
PUBLICADO POR:
Valerie S.
enero 3, 2018
not impressed. They did not listen to what I wanted. I asked for dark wiith possible burgundy tones and I received golden.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Valerie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Debra H.
enero 3, 2018
Not happy with the color
PUBLICADO POR:
Debra H.
enero 3, 2018
Not the color I was looking for. I wanted a much lighter color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristin A.
enero 3, 2018
Hair came out orange
PUBLICADO POR:
Kristin A.
enero 3, 2018
Cost me $100 to have it professionally corrected.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ana S.
enero 3, 2018
Wrong color
PUBLICADO POR:
ana S.
enero 3, 2018
Still brown not red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MB0416
enero 2, 2018
Can't review - didn't receive it
PUBLICADO POR:
MB0416
enero 2, 2018
Be careful to order when you live in Europe, orders are sent without tracking number. I didn't receive the last two orders so have cancelled my automatic plan.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
MB0416 - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
NICOLE W.
enero 2, 2018
You should be ashamed of yourselves
PUBLICADO POR:
NICOLE W.
enero 2, 2018
This color was about as far from ash as it gets. It was a warm reddish orange: which is exactly what I explicitly stated I did not want. Had to spend over $200 on color correction. This product is a total rip off.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jayne K.
enero 1, 2018
New packaging is faulty
PUBLICADO POR:
Jayne K.
enero 1, 2018
Received and used my hair color kit yesterday. Excited for the new look. However the experience was frustrating. The colorant cap would not open. After several attempts using rubber gloves with no budging, I had wait for my son and husband to get Home to have them to open the cap. It wasn’t easy for my husband either. Delayed my hair color for an hour. Then all is well until I’m washing the color out. The new shampoo and conditioner packettes tear was faulty. I tore off but nothing came out. I’m in the shower totally annoyed bc the inner clear layer was not punctured and wouldn’t release the sh and then same for cd. While the packaging is pretty, it does not work functionally. Terrible experience.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jayne - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tammy R.
enero 1, 2018
Overall
PUBLICADO POR:
Tammy R.
enero 1, 2018
I was excited when the box arrived. I opened it and got cream developer on me. Leaking bottle was not tight. I followed directions (i have self colored for 30 years). I noticed the color turning a dark brown as it developed and was hoping it was not what i thought it was. I do not like or use cool or ash colors of blonde. I prefer light golden with red tones. The outcome; ash blonde with a hint of gold. Ugg. I also felt like it was harsher and stronger than my Lorel. I will be sticking to Lorel.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
bernadette D.
enero 1, 2018
Color didn’t last
PUBLICADO POR:
bernadette D.
enero 1, 2018
This time, the color lasted only a week before the grays came back.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bernadette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody B.
enero 1, 2018
custom hair color
PUBLICADO POR:
Jody B.
enero 1, 2018
I didn't get the gloss so I thought it was a little dull.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
roseanne K.
enero 1, 2018
still not happy with the color
PUBLICADO POR:
roseanne K.
enero 1, 2018
way too red...i want a light brown mixed with a light red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roseanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra G.
enero 1, 2018
No one contacted me as advertised
PUBLICADO POR:
Debra G.
enero 1, 2018
This program advertises they will contact you to tweak the color and ensure customers receive a product that is right for them. That never happened. Not happy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christy A.
diciembre 31, 2017
Good color
PUBLICADO POR:
Christy A.
diciembre 31, 2017
I don't know why it faded . I think bc I have blonde and dark on roots it's not going to stay in want the I have in my profile. ? How do you change a color if wants to.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy S.
diciembre 30, 2017
Buyer Beware,,
PUBLICADO POR:
Peggy S.
diciembre 30, 2017
Angry that this was an auto shipment that I was not aware of. Buyer Beware
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Peggy - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa R.
diciembre 30, 2017
Quite Disappointing
PUBLICADO POR:
Lisa R.
diciembre 30, 2017
I was keen to try this product but was disappointed that after 6 shampoo's the colour faded. I had hoped for a better length of time. This lasted less time that colour's purchased from a shop.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cali-Maret B.
diciembre 29, 2017
Flat. Different colors
PUBLICADO POR:
Cali-Maret B.
diciembre 29, 2017
I did not like the fact that 1. I only received 2 bottles when i made it clear i had long thick hair, so I did not have enough product to evenly distribute and its not like I could run to a beauty supply shop to match the color since its supposedly "custom made". 2. The 2 bottles I received were two different colors. One for roots one for ends. I did not like this since I color my hair from bottom to top since my ends need more saturation. I also just wanted one color. The color itself was too flat. I wanted a shiny chocolate brown and got a flat dark brown black mix. I also specified I was trying to hide the red in my hair and these colors had a lot of red in them to begin with. While washing out the color it made my hair very coated and took me 5 shampooings for it to feel normal. Overall wasnt satisfied and canceled subscription. The reason I give it two stars is because I did love the packaging and the personal touch, and the price was good, but I've done better mixing color myself from Sally's than this "custom color"
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cali-Maret - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
GBird
diciembre 29, 2017
Color was beautiful but...
PUBLICADO POR:
GBird
diciembre 29, 2017
The color was rich and beautiful but it was simply too dark. I ordered a dark brown but it really came out nearly black. I got asked over and over ‘you dyed it black?!’ I just didn’t feel confident for nearly a month until it began to fade a little. I told esalon and they were eager to address the color mishap but just wanted to let you know to be really specific about your color needs as the dye does start out quite a bit darker than the color ordered.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
GBird - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda S.
diciembre 28, 2017
Just ok
PUBLICADO POR:
Linda S.
diciembre 28, 2017
I used this hair color a couple years ago and loved it. It seemed different this time. The root color was great although all grey didn't cover. The ends ended up way to dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer C.
diciembre 27, 2017
Not quite what I had in mind
PUBLICADO POR:
Jennifer C.
diciembre 27, 2017
The color wasn’t bad, but I was hoping for more red. I honestly couldn’t tell a difference between the original color and the new formula.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tawshawni B.
diciembre 27, 2017
Not good
PUBLICADO POR:
Tawshawni B.
diciembre 27, 2017
The last two times I used it it was very greasy and clogged my drain hated that feeling washing it out of my hair felt like wax thick in my hair had to wash it 3times also last batch my roots we're way lighter than my normal hair had to by dye from store to fix it
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tawshawni - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Morgan H.
diciembre 27, 2017
Okay.
PUBLICADO POR:
Morgan H.
diciembre 27, 2017
I followed instructions completely and was super excited about it but it left my hair really greasy, the dye would not wash out for about three days and it turned super greasy and just nothing like what i imagined it would be. After 4 days the color has almost washed out and even though it was semi permanent dye i expected it to last much longer. I'm happy i gave you guys a chance though.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Morgan - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Heather B.
diciembre 27, 2017
Still not right on but it will work
PUBLICADO POR:
Heather B.
diciembre 27, 2017
I guess its hard to judge from a photo. It still isn't quite right but credit for trying.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine S.
diciembre 26, 2017
Hair color not desired
PUBLICADO POR:
Christine S.
diciembre 26, 2017
The hair color I received was nearly black in color. I asked the stylist for a brown color that looked more natural. What I got was a head full of red black color that faded to a dark red. I specifically wrote a note to my stylist, and it was ignored. When I received a color (free of charge) to correct the first mess up, the color was exactly the same and just darkened my hair yet again.
Since, I’ve had my hair corrected by a local stylist where I spent over $200 correcting what this company did. I’ll never recommend this company to anyone. The stylist was appalled by the results as well as she fingered through my hair trying to decide how to correct. She reviewed the color numbers that the eSalon stylist chose, informing me that the color was so dark it was almost identified as black.
It seems that the stylists here do not listen to their clients nor do they correct their mistakes.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debra T.
diciembre 26, 2017
New color
PUBLICADO POR:
Debra T.
diciembre 26, 2017
The new color you sent me was a dark blonde and didn't match the light blonde the rest of my hair is. Plus it still doesn't cover my gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan W.
diciembre 26, 2017
Didn’t like my color
PUBLICADO POR:
Susan W.
diciembre 26, 2017
1st time it was way too ter 2nd time my mom saiid still way to red your not going to like it and I didn’t
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - Thank you for your feedback. We apologize for the disappointing experience you had with your reformulated hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandy L.
diciembre 26, 2017
Color
PUBLICADO POR:
Sandy L.
diciembre 26, 2017
It was a lot darker this time please check the formula.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephanie J.
diciembre 25, 2017
Not satisfied
PUBLICADO POR:
Stephanie J.
diciembre 25, 2017
My root color was much lighter than the rest of my hair color. I would have preferred to just have the 2nd color for all over my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
BETTY
diciembre 24, 2017
MY FIRST COLOR......
PUBLICADO POR:
BETTY
diciembre 24, 2017
I WAS NOT 100% SATISFIED WITH THE COLOR, TOP AND BOTTOM DID NOT MATCH.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
belit J.
diciembre 24, 2017
Uneven hair color
PUBLICADO POR:
belit J.
diciembre 24, 2017
So I love the overall color with the exception of my roots. They still came out a lot lighter then the rest of my hair. I followed the instructions to the T. I even watched all the tutorials.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Belit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
B S.
diciembre 24, 2017
Your products suck cancel my order
PUBLICADO POR:
B S.
diciembre 24, 2017
Never use again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
B - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chelly
diciembre 24, 2017
Horrible!
PUBLICADO POR:
Chelly
diciembre 24, 2017
I use this product for the first time and left my hair with a thick film and feels gooey! I will not purchase this product again. Very disappointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chelly - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Georgette C.
diciembre 23, 2017
Color doesn’t last
PUBLICADO POR:
Georgette C.
diciembre 23, 2017
Doesn’t last long at and doesn’t cover stubborn grays well
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Georgette - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Wendy F.
diciembre 22, 2017
Was hoping for better results
PUBLICADO POR:
Wendy F.
diciembre 22, 2017
It was easy to use and packaged very nicely. However my color was off. I wanted slightly darker Mahoganey brown. I got slightly lighter brown hair that's copper. I'm sad that I'm stuck with this through Christmas. I sent a pic in, I gave a statement, and I chose a dark color through the prompts so I'm not sure how I could have been more clear. It's upsetting.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tina V.
diciembre 22, 2017
coverage
PUBLICADO POR:
Tina V.
diciembre 22, 2017
Color did not cover completely over grey
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Susan E.
diciembre 22, 2017
Colour doesn’t lady as long as it used to.
PUBLICADO POR:
Susan E.
diciembre 22, 2017
I’ve been an e-Salon user since the start. I loved that they custom matched my former Paul Mitchell salon color exactly. I live the auto shipping and customer service when I travel.
The last 6 months or so I’ve noticed my color fades after 2-3 weeks when it used to last 6-8. I shortened my delivery interval but I have fading too soon in the cycle. Have you changed something in the formula e-salon? If so- go back! Please.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
debbie W.
diciembre 21, 2017
I did not like this color.
PUBLICADO POR:
debbie W.
diciembre 21, 2017
It turned out too brown not red. Needs to be more red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachael N.
diciembre 20, 2017
Injured myself trying to get the bottle open
PUBLICADO POR:
Rachael N.
diciembre 20, 2017
I've used e-salon a couple of times (this may literally be the second time). I had a vague memory that the color was difficult to open, but it didn't deter me from purchasing again. My experience this time will make me think twice and most likely not purchase again.
I get that when shipping chemicals through the mail you're going to want a tight seal. But this was ridiculous. I got a 2 step kit. I had to work the lid on the color for Step 1 for a while, but I eventually got it open. I was twisting the lid so hard that when it did eventually come off color splattered all over me and my bathroom. It was annoying, but no biggie. I wiped it up and got on with it.
Step 2 is where things went from annoying to absurd. I could not, for the life of me, get the lid off of the color. I had 15 minutes to get ready for Step 2. I was not able to get the lid off in that time frame. I tried gloves on, gloves off, and using a towel for traction. This was all at about 6 am. Its now 10 am and my left hand is bruised and swollen from trying to get the damn thing open. After my 15 minutes were up I resorted to other measures. I went for the tool box, which I luckily had pulled out for a different reason last night. Pliers had no effect. I eventually grabbed a screwdriver and a hammer and broke the lid apart like I was chiseling a sculpture. Naked. In my bathroom. Panicking because I thought I was going to work with brown streaks all over my head.
Now I'm sitting at work with a swollen hand and great hair color. The only reason for my 2 stars is that the color is lovely. But the aggravation has made me consider paying 10 times as much at a salon.
3 de 4 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachael - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Geri M.
diciembre 20, 2017
Chemicals burned my skin
PUBLICADO POR:
Geri M.
diciembre 20, 2017
The demi-permanent was more harsh than the permanent solution. Will go back to that one.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Geri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ariel B.
diciembre 20, 2017
Never again
PUBLICADO POR:
ariel B.
diciembre 20, 2017
Was not color I ordered. Was Messier than other dyes. Dried my hair out way more than any grocery store brand. But the stain remover worked!
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ariel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Michelle A.
diciembre 20, 2017
Not bright
PUBLICADO POR:
Michelle A.
diciembre 20, 2017
The color was dark but not bright. I have a picture of what my hair looked like after my first order with you and i loved it. Have not been able to get that color again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna F.
diciembre 20, 2017
Misleading Subscription Service
PUBLICADO POR:
Anna F.
diciembre 20, 2017
The color product was good, however they were misleading about signing me up for a subscription service. I am typically very detail-oriented and I rarely miss this type of thing. When they asked for the frequency of my hair color, they seemed to be asking if I wanted semi-, demi-permanent etc. They were not clear or up front about the fact that I was being signed up for a subscription service.
The product is fine, but do not be misled that this is a subscription service.
1 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback and apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle S.
diciembre 19, 2017
Super Bumbed
PUBLICADO POR:
Danielle S.
diciembre 19, 2017
I was expecting a more purple brown, which it what the chocolate mauve color is and said in my comments I was hoping for. Came out red brown. Did NOT want red. Could buy this color for cheaper thru Sally's for the results I got.
UPDATE: When I originally ordered my color I pick an option closest, I thought to what I wanted but still added a note as it truly wasn't what I was looking for since I wanted a more purple base vs red. I received my first color, wrote a review as hated it since all I ended up with red and someone replied which I appreciated and said would fix it accordingly. I was just sent the exact same color!!! I don't want this at ALL. My review should have been reviewed prior to 'making' my color. I don't have the time to write everywhere what could be found in one spot.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
amy B.
diciembre 19, 2017
Waxy hair dye
PUBLICADO POR:
amy B.
diciembre 19, 2017
I like the color, the price, and the convenience of esalon. However, I had to cancel my subscription because I can’t stand the waxy/sticky/gummy formulation. I have followed the instructions on the package and used a clarifying shampoo but this product is way too difficult to wash out. My hair feels waxy for days and I have to scrape the build up of dye from my scalp. I’m going to try Madison Reed and hope for a better formulation.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vernia B.
diciembre 19, 2017
Didn’t work
PUBLICADO POR:
Vernia B.
diciembre 19, 2017
It’s not covering the gray as well as it should my roots are already showing gray
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Vernia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
JULIE G.
diciembre 19, 2017
Color came out dark brown
PUBLICADO POR:
JULIE G.
diciembre 19, 2017
The color came out way to dark almost black.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Austin A.
diciembre 18, 2017
HORRIBLE!
PUBLICADO POR:
Austin A.
diciembre 18, 2017
After my initial (Demi-permanent, to cover highlights) color was WAY too dark and red, I was given a complimentary permanent color to "fix" it. (I had to write several emails and make a phone call to get the "corrected" color to be free of charge, as per the company's guarantee.) Now, my hair is even darker and redder than it was (nearly black). I now have to make an appointment at a salon to have it fixed, which will be both costly and damaging to my hair. Never again.
UPDATE- I am going to have to spend $150-$175 at the salon to get this junk out of my hair, as it is nearly BLACK and my own hair is medium ash brown. I am absolutely furious that I wasted my money, time, and the health of my hair on this. Xero stars!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Austin - Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melyssa L.
diciembre 18, 2017
Great color, but my hair feels greasy
PUBLICADO POR:
Melyssa L.
diciembre 18, 2017
Great color, but my hair feels really greasy and sticky. I did everything right by the directions. My hair looks like I used five tubes of V05.
I’m not sure if maybe the formula is made different for curly hair?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melyssa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Shelley R.
diciembre 18, 2017
Dark Blonde
PUBLICADO POR:
Shelley R.
diciembre 18, 2017
I just used this last order 3 days ago. I went back to my 2nd color request of dark blonde with less brassiness. It was darker than before. Also the last 3 times I have colored my hair I have broken out with an itchy rash. This was the worst it has been. Prior to this time it was just on my hairline and ears. This time it is even on my scalp. Have they changed the formula? I will wait for a response before discontinuing any future orders.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy T
diciembre 18, 2017
orange
PUBLICADO POR:
Tammy T
diciembre 18, 2017
This made my hair have a orange tint. I hate it. What I want is ash blond 7.1. this is not even close to that.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia R.
diciembre 18, 2017
Lesson learned!
PUBLICADO POR:
Patricia R.
diciembre 18, 2017
I burned my hair. It’s my own fault for not reading instructions more carefully but as a friend, I would have put in bold letters DO NOT TREAT STRANDS ALREADY TREATED! Only color your hair growth.
I have suffered four months with losing several inches of burned hair. It has hurt my self-confidence. I love the color that I have gotten from e-salon but my last shipment of color I did not allow to stay on long enough because I am nervous to burn my hair again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback and apologize for your unpleasant experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shockwave
diciembre 17, 2017
awful bottle
PUBLICADO POR:
Shockwave
diciembre 17, 2017
This is the first time I got bonus bottles. But the 1st bottle 1 for the root was so difficult to open . I spend half hour to open it. Put it in the hot water was not working at all. I need to used a small knife to broke the lid. It was awful. The old style of bottle never has this problem. Pleas fix it. I was glad it wasn’t the bottle 2 I cannot open it. It was so far the worst experience.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shockwave - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We value every client, and will be reaching out to in regards to your disappointing experience. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia H.
diciembre 17, 2017
Very hard on my hair
PUBLICADO POR:
Cynthia H.
diciembre 17, 2017
I lost way too much healthy, not previously colored or permed hair. It's now very fragile. I do not want any more of your products.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina C.
diciembre 17, 2017
Horrible.
PUBLICADO POR:
Christina C.
diciembre 17, 2017
My color is patchy and didn’t cover my grey. Also left a weird residue on my hair. Even after I washed it three times
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Carie S.
diciembre 16, 2017
STILL TOO DARK, ALMOST BLACK, s/b medium&YOU FAILED TO SEND MY HIGHLIGHTS
PUBLICADO POR:
Carie S.
diciembre 16, 2017
WHERE IS MY ORDER?
My color is far too dark steel and I now have that hideous dividing line between the hair that is now too dark and the new color that is at least a little better on me.
I called Dec 8, 2017 asking if I should do yet another color fix to attempt to lighten the die from the first color you sent me the is far too dark. Or, if I should highlight to try to blend it together. Your staff told me to highlight and I ordered the new immediately-moving up the pending shipment and I was told I should receive it my 2-3 days ago. Surprisingly, AT MY OWN COST even though it was your blend from the first lot that was for too dark, and I've been trying to lighten it ever since. look at my photos. Now my hair is almost black which looks horrible on me!
...That was on 12/8/17, over a week ago and I have received no notices indicating that it’s being shipped, when I was told I would hopefully receive it by two ago. When I looked on-line, it say it isn't shipping until my regular time on the 21st! I MOVED THE ORDER UP-I SHOULD HAVE RECIEVED IT ALREADY. I HAD EXPRESSED THAT I WANTED TO FIX MY COLOR BEFORE MY HUSBAND'S BUSINESS CHRISTMAS PARTY. WHY HASN'T IT BEEN SENT? AT THIS POINT, WOULD YOU RUSH IT?! It should NOT be at MY cost.
Also, in the last order I received a conditioner and styling lotion that I did not order. At first I thought they must be samples to try. When I just checked your website I see that you charged me $30 for them! I did not order these! PLEASE REFUND ASAP.
NOT HAPPY WITH YOUR COLOR.
Thx
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Carie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
M B.
diciembre 15, 2017
Convenient but just ok coverage and color
PUBLICADO POR:
M B.
diciembre 15, 2017
After three tries and color adjustments, it still didn't cover the gray well or look a anything close to the light brown in the picture. I give up.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
M B. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maureen B.
diciembre 14, 2017
Gentle
PUBLICADO POR:
Maureen B.
diciembre 14, 2017
A little too red...just a small adjustment
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maureen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sheila C.
diciembre 14, 2017
Made hair fall out.
PUBLICADO POR:
Sheila C.
diciembre 14, 2017
Color was good but my hair got really thin.. When I colored my hair globs of hair was in the drain after rinsing. Didn't realize how bad it was until I rinsed it out in the shower vs the sink. Had to be the product, first time I used a non salon product. Never again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia M.
diciembre 13, 2017
Haircolor
PUBLICADO POR:
Cynthia M.
diciembre 13, 2017
I’ve asked in prior emails to have my color toned down to a more brown (current color too red and lightens my roots too much). I was told my colorist made the change but my last order was the exact same as original.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. However, all eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Charles L.
diciembre 13, 2017
Color
PUBLICADO POR:
Charles L.
diciembre 13, 2017
It starts off good but after a week or so it fades to that redish tint even after I use the lock it shampoo an conditioner?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charles - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda S.
diciembre 13, 2017
Color not as requested
PUBLICADO POR:
Brenda S.
diciembre 13, 2017
I asked for an Ash blonde color. Received a yellow blonde. When I gave feedback I asked if it were possible to get a more Ash blonde color. Not so yellow. I send pictures. The woman who responded was rude and told me to go to a salon and have my hair died gray.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brenda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa W.
diciembre 13, 2017
Hard to rinse out
PUBLICADO POR:
Melissa W.
diciembre 13, 2017
It was like gunk in my hair never again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melissa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Brittany W.
diciembre 13, 2017
1st time user
PUBLICADO POR:
Brittany W.
diciembre 13, 2017
I liked that esalon includes everything needed in the kit. I wish i had known i was going to have two colors for roots and length. It is very close to the salon color in my hair but still a little flat. Really hard to color back of head myself.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brittany - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Debra S.
diciembre 12, 2017
Didn't arrive
PUBLICADO POR:
Debra S.
diciembre 12, 2017
It has never arrived. I have cancelled my plan and would like refund please. Very disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Debra- Thank you for bringing this matter to your attention. We are so sorry to hear that you have not received your order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara M.
diciembre 12, 2017
bad product
PUBLICADO POR:
Barbara M.
diciembre 12, 2017
I wasn't sure at first that e salon hair color was the problem, but after this last use I am positive. I do not usually write reviews, but felt I needed to this time. I don't usually have dandruff but shortly after using e salon I started getting these little chunks of dry scalp, I could feel it when I ran my fingers across my head. I thought that it could just be due to the change of season but then it got a little worse. I decided not to use esalon anymore and wanted to go back to the Age Beautiful (purchased at Sally's Beauty Supply) I went to Sally's in a surrounding town and they were out of my shade. Later went to another Sally's and found that, that particular stored had closed. During these weeks of trying to go back to my old color, low in behold my scalp had improved greatly. Desperate to get color on my hair, I reluctantly used the e salon (still in unopened box) within one day, my scalp was back to small chunks of skin flaking off. I am convinced that e salon hair color is too strong for my skin and the color does not cover gray, nor is it as rich and deep as my previous color. I will not use this product again, as I feel it is dangerous to my scalp.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Barbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
JULIE R.
diciembre 12, 2017
Didn't appear to be permanent...
PUBLICADO POR:
JULIE R.
diciembre 12, 2017
As a hospice patient, I am unable to wash my hair my on own. It was only washed 4 times since this treatment. It washed right out. Now my hair is darker on top & on the ends. Looks silly. Afraid to use again.
Julie
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Julie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sheila B.
diciembre 12, 2017
Slimy and smelly
PUBLICADO POR:
Sheila B.
diciembre 12, 2017
I really wasn't impressed by any means. I was upset because I paid for hair color and honestly get better results from a Revlon cheap box for 5 bucks. I wanted a black cherry color but instead I got a super reddish brown that looked mousy and faded after 2 washes. I'll continue to buy from the drug store.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sheila- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nina H.
diciembre 11, 2017
hair color
PUBLICADO POR:
Nina H.
diciembre 11, 2017
Didnt lighten hair, turned it red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Toni L.
diciembre 11, 2017
Easy coloring
PUBLICADO POR:
Toni L.
diciembre 11, 2017
I just thought it was a little to orangey red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christine H.
diciembre 10, 2017
Gray Hair
PUBLICADO POR:
Christine H.
diciembre 10, 2017
The color does not work on my gray hairs on the two times I've used your product. I am unhappy with the product.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
We are so sorry to hear that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Judith I.
diciembre 10, 2017
Custom Hair Color
PUBLICADO POR:
Judith I.
diciembre 10, 2017
The last shipment was way too red and not brown. I had asked for the color to less dark but not red!! The color was HORRIBLE!! I had to buy a root color at CVS to cover the roots!!
Please change this formula to be more darker brown.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jill R.
diciembre 10, 2017
Too dark, made hair greasy
PUBLICADO POR:
Jill R.
diciembre 10, 2017
The colour came out much darker than that I chose. It also made my hair incredibly greasy, requiring 3 shampoos to get clean.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Becca E.
diciembre 9, 2017
Way too dark
PUBLICADO POR:
Becca E.
diciembre 9, 2017
Much much darker than I asked for
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon S.
diciembre 9, 2017
Absolutely the worst experience I have had!
PUBLICADO POR:
Sharon S.
diciembre 9, 2017
The conditioner turned to a glue on my scalp and after over 1.5 hours of trying to rinse it put it is stuck as a glue on my scalp. Over 150 hairs in a clump came out due to it!!!!!! I have to go to salon now to see if they can get the crap off my scalp. A doctor is next for the raw scalp I have from trying to get the conditioner/glue off my scalp. Bald patches now!!!!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sharon- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Terese K.
diciembre 8, 2017
Color not true
PUBLICADO POR:
Terese K.
diciembre 8, 2017
After a number of times sending comments about the color being to dark and not enough gold. I have given up on this product.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Terese- I am a licensed hair colorist here at eSalon. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca O.
diciembre 8, 2017
2nd color shipped
PUBLICADO POR:
Rebecca O.
diciembre 8, 2017
Box arrived with two bottles of color, first bottle in box of color was perfect, next time I was ready to color made my color Orange red. And Every box after that the same formula haven't opened box to use it. Need to return color and cancel.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Brenna W
Respuesta de nuestros expertos
Hi Rebecca,
Thank you for reaching out about this situation. I see that you have worked with your Colorists to resolve this confusion, and your next order is on the way! Please let us know if there is anything else we can do to help you reach your hair color dreams!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
