Couldn't get the bottle open and even though the package indicated stain guard was included - it wasn't. Cancel the autoship. I'll continue with the process I was using prior to eSalon. Thanks!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica A.
enero 31, 2018
Not what was asked for
PUBLICADO POR:
Jessica A.
enero 31, 2018
Nothing like the colour I selected.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice S E.
enero 31, 2018
The last color I received is horrible.
PUBLICADO POR:
Janice S E.
enero 31, 2018
The color is way too dark and brassy. I have washed my hair several times and have tried to soften it. It is horrible. I need you to check the formula or go back to a previous color. Please send a replacement package NOW, do not send me one that is the same as the last. I have been so satisfied in the past, have recommended your company, but not now. Also the redesign of packing now needs to include a small funnel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janice - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacey B.
enero 31, 2018
Nothing Special
PUBLICADO POR:
Stacey B.
enero 31, 2018
First, I would like to state that I love that the dye came with guard and remover. I rated the product an extra star for that. Secondly, I have long, thick hair and received more than enough product which was great. However, The shampoo they provided seriously sucked. I washed my hair twice with it (using up the entire package) and it removed nothing from my hair. My hair still had as much dye in it as when I stepped into the shower. I began to freak out a little and think I wasn’t going to be able to get this gunk out of my hair. I then used my own shampoo which worked a million times better at removing the dye, although I still had to wash 5 more times. I ordered Soft Black with blue hues (my hair was dark brown). The stange thing is that my medium brown roots remained way lighter than the rest of my hair. My roots are now a dark brown whereas the rest of my hair is now black (no blue hue). I’ve very disappointed and will not be repurchasing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Azelia A.
enero 31, 2018
Dried out hair
PUBLICADO POR:
Azelia A.
enero 31, 2018
I Absolutely loved the color. It was exactly what I wanted but after dying my hair with it my hair felt extremely dry and unmanageable. It is so dried up that i could not even comb it out. My hair was not like that until i dyed it. Very disappointing. Now idk what to do about my dried out hair!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Azelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cyndi F.
enero 31, 2018
Great idea, not quite right
PUBLICADO POR:
Cyndi F.
enero 31, 2018
I love the concept. The marketing and packaging is all top notch. Unfortunately, the main product didn't work for me. I followed the directions exactly, and my roots were barely colored. I indicated that I already have permanent color on my hair, what I received didn't even touch it, or my natural hair at the roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cyndi - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Caitlyn D.
enero 30, 2018
Shiny Hair, But Wrong Color!
PUBLICADO POR:
Caitlyn D.
enero 30, 2018
I ordered a Medium Ash Blonde (I have naturally dark blonde hair), followed the application directions to a T, and ended up with a reddish/brassy blonde. My hair was shiny and felt healthy afterwards, so that was nice, but I'll definitely be heading to an actual salon to get this fixed. I'm sad! :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa K.
enero 30, 2018
Not great coverage
PUBLICADO POR:
Melissa K.
enero 30, 2018
This is the second time I have used this color combination and for some reason it did not cover my gray very well at all. I think maybe the time to leave in was reduced because it was my second application. I only used it to cover my roots and it didn’t work so I am not sure if I will order again. It also made my hair feel very brittle and full of build up for weeks. I did not have that experience the first use. I did follow the rinsing instructions exactly.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
ruby M.
enero 30, 2018
Not satisfied
PUBLICADO POR:
ruby M.
enero 30, 2018
Although the color came out darker than what I expected, I did not mind it overall. However, my issue was mainly the aftermath. Once the dye was set in and ready to rinse off, I washed my hair until the water ran clear then I let it air dry. When my hair was for the most part, dry, there were parts that felt like they still had shampoo? so I rinsed out again, clear water and no shampoo was coming out nor in my hair, I towel dried and then and I did sleep with my damp hair this time. In the morning, my hair looked like I had put oil in it? it had a wet and sleek look and felt greasy. I wore my hair in a bun for the day as it was too late to do anything and went to work. I washed my hair the following morning and the "greasiness" seems to be washing off, not as prominent but still somewhat present. ( I do not tend to wash my hair daily, but will have to in order to get this residue out.) I have never had this experience before with hair dyes.
Will not be purchasing this product moving forward. I have had much better results with cheaper products such as with Garnier and Revlon Excellence brands. I will be going back to those.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia B.
enero 30, 2018
Nice color, bad damage
PUBLICADO POR:
Patricia B.
enero 30, 2018
While I was left with the color I expected, this burned my scalp and left my hair dry and brittle. My scalp hurt for days after the initial application.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sandy C.
enero 30, 2018
Custom hair color
PUBLICADO POR:
sandy C.
enero 30, 2018
Not happy, did not color all of my grey hairs, left my hair dried out.......
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S
enero 30, 2018
Review
PUBLICADO POR:
Jen S
enero 30, 2018
My hair color did not come out as I wanted it too. My husband said there seem to be a purple color to it.
I asked for my color to be adjusted.
I really think in the past e Salon has done good, but this time around the color was off.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet G
enero 29, 2018
new presentation of products is NOT GOOD ! COULD NOT unscrew new Bottle cap
PUBLICADO POR:
Janet G
enero 29, 2018
Please note that your new presentation of products is NOT GOOD; Last night impossible to unscrew this cap ( from new type of bottle, even with pliers !
I had to break cap with screw driver and hammer ! Complicated, dangerously and some of product lost !
Also product smells much more strongly like ammoniac than previously.
New enveloppes of shampoo and conditioner ARE TOO SMALL, and CONTAIN TOO LITTLE to use after coloring.
the color is still perfect, but I almost wasn't able to use the bottle of it!
You will ruin your reputation doing this. I’m very disappointed !
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janet - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda M.
enero 29, 2018
Review
PUBLICADO POR:
Linda M.
enero 29, 2018
Not happy with the results my hair was light in the grey area then dark at the ends I wanted the same hair color coverage
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen R.
enero 29, 2018
Didn't cover roots
PUBLICADO POR:
Karen R.
enero 29, 2018
I've been dying my light brown hair red in the salon for years, but thought I'd give it a try myself. I'm very happy with the overall color -- my ends had been fading and the new color is great, but the dye didn't really cover my roots, despite the fact that I left it on for 15 minutes before proceeding to the ends. There's no longer a bright line between my roots and the rest of the hair, so that's an improvement, but the roots are still really more brown than red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Geneva S.
enero 29, 2018
I love the roots, but NOT the rest
PUBLICADO POR:
Geneva S.
enero 29, 2018
I’m not very happy with my hair color. I absolutely LOVE the color of the roots, but the rest is what I’m not happy with. I wanted this all one color. PLEASE HELP!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Geneva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynda B.
enero 29, 2018
Twice now... :-(
PUBLICADO POR:
Lynda B.
enero 29, 2018
This is twice now that the product has not given me a consistent all over color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristin R.
enero 29, 2018
Horrible
PUBLICADO POR:
Kristin R.
enero 29, 2018
I tried it twice and both times came out WAY too dark, even though second time was supposedly formulated to be lighter. The customer service is horrible! It took me weeks to get my color changed. They are very slow to respond sometimes. I emailed them about my color being way too dark and they canceled my shipments, no offer of a refund, no help, no nothing. What a ripoff.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela M.
enero 29, 2018
To dark should be dark blonde
PUBLICADO POR:
Pamela M.
enero 29, 2018
I asked for dark blonde and the box said dark blonde but it is horrible . It's brown with red in it much to dark for my skin color. Help! I think you have my email address
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristy S.
enero 28, 2018
First impressions
PUBLICADO POR:
Cristy S.
enero 28, 2018
I am waiting for the timer to beep to rinse out my first attempt at coloring with eSalon. I figured I’d give my first impressions while I wait. The instructions were easy to follow. Having the bowl and brush made it so much apply than using the store brought brands. One of the gloves I got had a hole in it but not a big deal. My biggest complaint is I didn’t have enough product. I ran out 80% of the way through (this is going to look ... interesting). I tried squeezing every drop out of the bottle and any extra from other areas of my head to spread it around. I have long hair, so getting the same size bottle for roots and ends doesn’t make a lot of sense. Oh, there goes the timer. Wish me luck!
It’s done. Here are my final impressions. The color seems even throughout even with a shortage of product. It’s a nice, rich tone and I like the color. My hair does seem a little dry, which I haven’t noticed with other products.
I’ll probably order again, but I’m not raving about it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jane B.
enero 28, 2018
Root coverage
PUBLICADO POR:
Jane B.
enero 28, 2018
Unfortunately this colour does not cover my roots adequately. They appear too light against the rest of the hair. I followed instructions to the letter when I coloured my hair last week (20th January) and now it looks like I should be colouring the roots again. I would love some feedback on what you could suggest. Is there a root touch up that is darker and will complement this colour?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will be in touch to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Belinda R.
enero 28, 2018
Worst Hair dye ever
PUBLICADO POR:
Belinda R.
enero 28, 2018
This hair stained everything, burned my scalp, and made pieces of my hair fall out. My head is still burning. I have bought better hair dye from Walmart.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Belinda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Caroline M.
enero 27, 2018
Disappointed
PUBLICADO POR:
Caroline M.
enero 27, 2018
Request was for lighter colour now colour is darker and no gold tone at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caroline - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon R.
enero 27, 2018
Waxy residue
PUBLICADO POR:
Sharon R.
enero 27, 2018
This is my 2nd. Order. It left a horrible waxy residue. Had to wash my hair several times with Dawn.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jessica H.
enero 27, 2018
Product everywhere
PUBLICADO POR:
Jessica H.
enero 27, 2018
When I got it opened I thought it looked well pack and couldn't wait to use it in a few weeks. Then I took the shampoo and conditioner out and the problem revealed itself. The bottle for ends wasn't too close properly and the. I got all over the bottom of the box and the bags of the other products.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon M.
enero 26, 2018
changed my mind
PUBLICADO POR:
Sharon M.
enero 26, 2018
After receiving my hair color package I decided not to color my hair. After chemo, it grew out grey and I get many compliments on it. It makes me feel old so I thought I'd go back to the blond I'd been for 50 years but, on reflection, thought I don't want to get back in that monthly process. Sorry I had you make it up for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yolie D.
enero 26, 2018
Custom hair color
PUBLICADO POR:
Yolie D.
enero 26, 2018
The color is just ok, but lacks shine and brightness I usually get when I color my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yolie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aubrey F.
enero 26, 2018
Ehh
PUBLICADO POR:
Aubrey F.
enero 26, 2018
Not the color I wanted. It didn't turn out bad but it's not what I thought it would look like :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aubrey - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teri T.
enero 26, 2018
To light
PUBLICADO POR:
Teri T.
enero 26, 2018
, I just found the medium ash blond to light for my preference.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn H.
enero 26, 2018
Waxy residue
PUBLICADO POR:
Dawn H.
enero 26, 2018
This product left a heavy waxy residue on my hair. I've washed it several times and it still remains. Gross.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carol B.
enero 25, 2018
The color was not what I expected.
PUBLICADO POR:
carol B.
enero 25, 2018
I received the first purchase and did the hair the color was slightly darker than what I wanted but lightened up after several washes. Received the second purchase and it turned my hair way darker than I liked therefore I will not be buying again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela L.
enero 25, 2018
Customer Service is most unpleasant
PUBLICADO POR:
Pamela L.
enero 25, 2018
Product was supposed to be here according to tracking four days ago. They know that it isn't here and told me to wait 3to5 more days to order another one. Or have another shipped to me and IF the original order gets here, I can send the other back. At my own expense,no doubt. Thanks, but no thanks. That isn't customer service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service department. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee R.
enero 25, 2018
process vs outcome
PUBLICADO POR:
Renee R.
enero 25, 2018
when I look at the results and how this color actually works with my gray roots as they grow in, I'm stunned. But the process of trying to get the product out of my hair and off my scalp is long and frustrating and I always find spots where the product is still glued to my hair later. This process makes getting to the outcome less satisfying-I don't look forward to the next treatment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Renee - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Ruby-Ren B.
enero 25, 2018
Not the color I wanted, but delighted by the service
PUBLICADO POR:
Ruby-Ren B.
enero 25, 2018
My hair is not the shade I wanted, but the dye job doesn't look unintentional. It looks good, it just isn't what I wanted. That's worth taking off one star, but I wouldn't give it under 3 stars if you paid me. Scented skin protectant and TWO (2) PAIRS OF GLOVES, alone with a stain remover wipe (which I always forget to buy). And although I had doubts about the shampoo/conditioner because of how thin the formula is, I got compliments about how soft my hair was from my boyfriend that night! All in all, I'm willing to stick around and see if we can't adjust the color, because the service was amazing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby-Ren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juanita M.
enero 24, 2018
Loved color- poor grey coverage
PUBLICADO POR:
Juanita M.
enero 24, 2018
I loved the color! Was even thinking about adding a bit more aurburn to color next time. But I am so disappointed by grey coverage. I followed instructions but greys did not cover well. Hate to say it but box color had better grey coverage-
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Juanita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie L.
enero 24, 2018
No change in color
PUBLICADO POR:
Stephanie L.
enero 24, 2018
The color chosen for me did not take, after 2 different attempts to change the requested color to a different shade before it was due again, it was never changed, so I put my plan on hold and now trying to get the subscription cancelled all together.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Megan W.
enero 24, 2018
Too dark
PUBLICADO POR:
Megan W.
enero 24, 2018
I like the color but it is much darker than I was hoping it would be. I suppose when I said dark auburn, I wasn’t sure how dark that would actually be. My hair is almost black now though, no hint of red in it at all. It still looks good, so I’m going to keep it this way for a bit, but definitely not the color I was hoping for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ju_Bl
enero 24, 2018
Disappointed
PUBLICADO POR:
Ju_Bl
enero 24, 2018
I am REALLY disappointed. My roots are ORANGE while I was expecting something Ashy. My ends are super dark - It's ridiculous.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ju_Bl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa S.
enero 24, 2018
Great product.
PUBLICADO POR:
Vanessa S.
enero 24, 2018
I love the product I just would like a deeper cheery red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandi G.
enero 23, 2018
Brassiness
PUBLICADO POR:
Sandi G.
enero 23, 2018
Color is brassy/copper. Trying to correct this. 3rd try now. Still working on it. Though I have been disappointed with the brassiness the color does seem to be nice quality. Doesn’t dry my hair out and has a nice shine.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laeila H.
enero 23, 2018
Disaster
PUBLICADO POR:
Laeila H.
enero 23, 2018
This hair dye turned my hair from very light shade of brown with a tinge of green to a very bright green! I would not recommend it to anyone, ever! Don't but from this company
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laeila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keely T.
enero 23, 2018
Hmmm
PUBLICADO POR:
Keely T.
enero 23, 2018
It seemed like the color didn’t last as long as it normally does. The copper didn’t last. I guess we need to add more red, not dark red though. I want to keep my hair a lighter, brighter red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Keely - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenny T.
enero 23, 2018
Sticky icky
PUBLICADO POR:
Jenny T.
enero 23, 2018
Once again, my hair coloring process turned my hair into a goopy, tarry mess. I followed all the directions including massaging my hair for 5 minutes in the shower (the directions recommended 1-2) to loosen the color and 4 shampoos and 20 minutes later I finally freed my hair of a goopy, greasy residue that the color left behind. I am convinced that it is the multiple shampoos that has left me with grays showing at only 3 weeks out from coloring and super dry hair. This is probably my 4th or 5th order. The last order was the first time it got goopy. When I contacted my colorist she said I needed to make sure and massage my scalp before shampooing. It took WAY more than a massage to fully clean my hair. I seriously considered using dish soap but was worried it would be too much for my hair after the coloring and multiple shampoos. As much as I used to like the color that esalon products provide and the convenience of coloring at home, I won’t be using them anymore (sad face).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kelly W.
enero 23, 2018
It was ok
PUBLICADO POR:
Kelly W.
enero 23, 2018
It’s not a bad colour. It just came out a bit dull and much darker than I was expecting. A bit disappointed to be honest.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annita B.
enero 22, 2018
Mistake
PUBLICADO POR:
Annita B.
enero 22, 2018
Color too dark. I let them know how long my hair is and still didn’t have enough. Color faded terribly to orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Annita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
diane R.
enero 22, 2018
received hair color
PUBLICADO POR:
diane R.
enero 22, 2018
very disappointed. Still had so much grey. Did exactly what directions told me to do.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Heather F.
enero 22, 2018
The box is great, the color is not
PUBLICADO POR:
Heather F.
enero 22, 2018
I liked how everything was in the box. It felt very, very personalized. Everything you needed was in there!
It was a bit messy but that’s kind of expected.
My problem is the color. It didn’t turn out anywhere near what I thought it would. So I’m disappointed in that.
Would I try it again? maybe, but probably not, sadly. I really wanted this to be the new way of doing my hair. It seemed easy enough to have my color choice sent to me but if it’s not the color I wanted, it’s not as easy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary C.
enero 22, 2018
Still too dark
PUBLICADO POR:
Mary C.
enero 22, 2018
I asked to lighten it up with the same tones. I want a more natural medium to brown but not the black again. I am not happy with the new color it looks the same or darker.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
helen T.
enero 21, 2018
leaked
PUBLICADO POR:
helen T.
enero 21, 2018
No seal on it and leaked all around the bottle
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
marwa A.
enero 21, 2018
it was not wroth it
PUBLICADO POR:
marwa A.
enero 21, 2018
the color did not show at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marwa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
heather S.
enero 21, 2018
Colorist didnt listen
PUBLICADO POR:
heather S.
enero 21, 2018
My first order was perfect, The second one went too dark and now the third time I am so embarrassed my grey roots are way lighter than the shaft of my hair. I am so upset they sent it without discussing it with me personally. I think I may cancel my auto delivery.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved. We appreciate you reaching out!
PUBLICADO POR:
Marie H.
enero 21, 2018
Nope
PUBLICADO POR:
Marie H.
enero 21, 2018
My hair turned pink
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
JENNIFER S.
enero 21, 2018
OK!
PUBLICADO POR:
JENNIFER S.
enero 21, 2018
After finally getting my chemicals open I followed the directions to the letter. My hair is unevenly colored. Also my few grays near my face did not take the color. So they are shiny gray.
Pretty Bummed. Jenni
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea H.
enero 20, 2018
Color was much to light
PUBLICADO POR:
Andrea H.
enero 20, 2018
When I wrote my instructions for my color I said I need a light to medium brown but I was sent a dark blond. The color was way to light and
looked odd because you could tell the difference and my roots were much lighter so I may as well have
not bothered to color my hair. I believe you only looked at the picture which showed highlights in my hair
and based the color on the highlights. Hopefully my next shipment will be better
Update. I never received any instructions from esalon about a credit to my account because color was incorrect
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PUBLICADO POR:
Not for me
enero 20, 2018
Impossible to cancel account
PUBLICADO POR:
Not for me
enero 20, 2018
I have sent several emails and telephone trying to cancel this subscription.
The money was taken - marked refunded on my account in December - no refund received by my bank and yesterday I received more products.
This product is not for me. Cancel my subcription immediately.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon S.
enero 20, 2018
Not what I was going for
PUBLICADO POR:
Shannon S.
enero 20, 2018
This color was not what I was going for. I received the first package which had the roots and the gloss and they were two different colors, which I thought was weird but I went along with it and followed the instructions. The colors ended up blending with Step 3, but it was not the color I was going for at all. It was way too light and too brown. It is more like having brown hair that looks red in a certain light.
My real frustration was when I was communicating with the colorist. I told her several times that I wanted it to be as red as possible, but I still received a dye that had a lot of brown in it and she never made any adjustments to my formula, even after expressing my concerns. The box was shipped while I was still emailing with her about adjusting my color. The only reason I got a second box was because I forgot to cancel the order before the second box shipped.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica B.
enero 20, 2018
Wanted Red and I Wound Up With Black
PUBLICADO POR:
Jessica B.
enero 20, 2018
I hate the results. I spoke to your colorist, sent photos, and wound up with awful dark black hair. I will not recommend esalon to anyone. Now I have to color correct. Waste of time and so disappointed!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Joanna C.
enero 20, 2018
Too red. Extremely disappointed.
PUBLICADO POR:
Joanna C.
enero 20, 2018
Wanted ash brown which is the closest to my natural color but in result got this red shade. I did ask color specialist to make sure that the color selection won't cause red shade afterwards. Extremly disappointed with the color. Service was fine and staff was very kind.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H.
enero 19, 2018
AWFUL
PUBLICADO POR:
Amanda H.
enero 19, 2018
This was one of the worst hair dyes I've ever used. The smell was almost toxic when I was using it, the color came out way darker than the picture, and my hair is now red tinged after using ASH BROWN??? I will never buy again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
roseann G.
enero 19, 2018
Not impressed
PUBLICADO POR:
roseann G.
enero 19, 2018
I was excited to get their custom color mix, instructions say to out on the roots first and those are red not brown.. after almost 3 weeks color still stains my towels.. I have even purchases additional color seal. not happy and won t be using in the future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roseann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina S.
enero 19, 2018
Brassy Hair
PUBLICADO POR:
Christina S.
enero 19, 2018
Hair turned brassy orange. Called Customer Service and color was adjusted. In December I put the adjusted color on my hair. Again hair more brassy than the first time. Called Customer Service again. In the time that’s passed I decided I will go to my hairdresser that I’ve used for years to correct the brassiness. Nice try eSalon, I’m not angry I’ll just pay to have my hair done professionally
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
DEBRA W.
enero 19, 2018
Not for me.
PUBLICADO POR:
DEBRA W.
enero 19, 2018
Color is too dark and hair hair felt hard with product on it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
megan L.
enero 19, 2018
charged me without consent
PUBLICADO POR:
megan L.
enero 19, 2018
apparently if you order once they automatically charge your card monthly and send u product whether you want it or not. i did not authorize this. im not even using the product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you!
PUBLICADO POR:
Nori M.
enero 19, 2018
Not so good.
PUBLICADO POR:
Nori M.
enero 19, 2018
I colored my hair yesterday,and had a lot of hair fall out in the shower as well as when I combed it out,just kept falling out.Spoke to customer service today and was told it was because I have been coloring my hair for a while?? I never have had this happen to me ever before. So I totally disagree with whom ever I spoke with.Infact my hair never felt like it did when I rinsed it out.Didn't feel like my hair at all.Pretty sure it burnt or desolved my hair.WAY TO HARSH!!! NOT ANYTHING I WOULD RECOMMEND TO ANYONE.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nori - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly H.
enero 19, 2018
Not the color I expected
PUBLICADO POR:
Holly H.
enero 19, 2018
I tried esalon for the first time last week after using Revlon for 30 years. I liked the product but I was disappointed with the color. I was expecting a medium auburn. I got a dark brown with very little red. I am sure the next color will be more to my liking.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brianna A.
enero 19, 2018
Too red
PUBLICADO POR:
Brianna A.
enero 19, 2018
This was very red and brassy. Don’t like it at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brianna - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erica W.
enero 19, 2018
Not for me
PUBLICADO POR:
Erica W.
enero 19, 2018
Dried my hair A LOT!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erica - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
alice M.
enero 18, 2018
because there isn't anything lower
PUBLICADO POR:
alice M.
enero 18, 2018
I have never colored my own hair but this sounded really safe. I went thru the multi questions . I have brown / grey hair want dark blond. I got red and bright red. omg. I called and was told that for no extra fee if I emailed pictures they would send me the fix. this was Monday. on Thursday I called to find out when to expect the package. I was told that they had closed my account because they could only darken my hair not lighten it. I asked why no one had sent me a message . she claimed it was sent. I've gone line by line in both in mail and spam and they never sent me anything just two surveys to ask about my experience. I have now spent $12 for a product from walgreens color oops to fix my hair. I would not recommend this site if it sounds too good to be true.....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
pamela K.
enero 18, 2018
No difference
PUBLICADO POR:
pamela K.
enero 18, 2018
No difference compared to how I normally color my hair
Not the color I wanted..Same color as if were to color my normal way
Way over priced for not even coming close to the color I was looking for.Almost seems like took my picture and just matched color to that...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Erin Z.
enero 18, 2018
Did not cover gray
PUBLICADO POR:
Erin Z.
enero 18, 2018
Followed directions exactly and have reddish gray roots. Hair is soft and smells lovely but this product does not cover my needs.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley T.
enero 17, 2018
Surprisingly let down
PUBLICADO POR:
Ashley T.
enero 17, 2018
The box, the packaging, the instructions—everything about receiving my kit was awesome, I just couldn't wait to color my hair! But unfortunately, the color turned out to be a lot brassier than I would've liked. I was looking for a dark ash brown with absolutely no red or orange tint and unfortunately, it's exactly that. Total bummer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - We apologize that your hair color wasn’t what you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra V.
enero 17, 2018
Color is not a match
PUBLICADO POR:
Sandra V.
enero 17, 2018
I have dark brown hair and I used this hair color for the first time two weeks ago. The color is very orangish and does not match my natural color. I was hoping to get a closer match per advertising. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. We have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
denise S.
enero 17, 2018
Smells like piss
PUBLICADO POR:
denise S.
enero 17, 2018
Color where it worked looks nice too bad the roots are orange. My hair looks like crap and ill be spending bank to get it looking the way it should.... the color smells like urine and made the whole house stink I had to stay in one room during the waiting time so my 2 year old grandson wouldn't be overcome from the foul piss smell coming off my hair. And it took days to get rid of the stench from my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
pearl B.
enero 17, 2018
not good
PUBLICADO POR:
pearl B.
enero 17, 2018
I think better for me to go salon, I was hoping your product was good, it did not go well with my hair it did not complete dye my hair not even a third of it cover
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pearl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bree F.
enero 17, 2018
The color left me looking mousey
PUBLICADO POR:
Bree F.
enero 17, 2018
The color didn't prove to be anything like I was expecting it, on top of it, it made my hair look dull and mousey. I would never repeat eSalon again. To top it off, i did not realize I was getting into a continuous shipment program. Very disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bree - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole M.
enero 16, 2018
Not as happy as I was a week ago
PUBLICADO POR:
Nicole M.
enero 16, 2018
I was sent a beautiful dark golden brown haircolor. When filling out the form I let him know that I had some resistant grays. I followwd the instructions to a T and watch the video prior to coloring. The color was beautiful until about a week later. All of my roots and grays are now a light golden brown almost blonde and the ends are dark..... It looks like I have roots again from the light color they turned. I really had high hopes
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicole - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy S.
enero 16, 2018
Too brassy
PUBLICADO POR:
Wendy S.
enero 16, 2018
The only radon I trialed this product/system was to avoid red, brassy hair but that’s exactly what I ended up with despite updating my request! Now they won’t stop sending and billing me with more if the same!! I’ve tried canceling multiple time to no avail. I’m going to end up canceling my credit card to shut this off!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
april B.
enero 16, 2018
too much magenta!
PUBLICADO POR:
april B.
enero 16, 2018
i asked for a WARM red. NO blues, no magenta tones
the color was too cool.
and it was about one level TOO light
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - We’re sorry to hear that your color came out lighter than you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen R.
enero 15, 2018
Good color
PUBLICADO POR:
Colleen R.
enero 15, 2018
I had a lot of the first bottle left over? Color seems to be fading fast. Is that just the nature of red hair color? Maybe need more of a strawberry blonde?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cherise F.
enero 15, 2018
Read
PUBLICADO POR:
Cherise F.
enero 15, 2018
It damaged my hair very very badly !!!!! I hate this product !!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cherise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber E.
enero 15, 2018
Goopy Mess
PUBLICADO POR:
Amber E.
enero 15, 2018
While the coverage was good, it's impossible to wash out. I seriously had to scrub every inch of my scalp with my nails to scrape off the colored goop. This happened all 3 times I used the dye, the 3rd time leaving my hair overly dry and brittle from the necessary extra shampooing. I wanted to love this product and service, but the the glue like tendency of the dye is simply not worth the convenience of custom mail order.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Anna G.
enero 15, 2018
Did not last
PUBLICADO POR:
Anna G.
enero 15, 2018
Color faded quickly. Tried to cancel My Color Plan and system does not have the feature readily available to allow you to do so.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kathy T.
enero 13, 2018
Too dark
PUBLICADO POR:
Kathy T.
enero 13, 2018
It is a nice red color, but still much darker than I desire.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melodee K.
enero 13, 2018
Hair falling out
PUBLICADO POR:
Melodee K.
enero 13, 2018
Since I've been using this product my hair has bee thinning. Now it's falling out. I want to discontinue the product
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melodee - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery
PUBLICADO POR:
Susan B.
enero 13, 2018
So annoyed!!!!!
PUBLICADO POR:
Susan B.
enero 13, 2018
So annoyed. This new packaging is terrible. The top on the bottle of color was so tight neither me or my husband could open it. Rrrrrr.....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we are worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne L.
enero 13, 2018
Great But Faded
PUBLICADO POR:
Yvonne L.
enero 13, 2018
The color was exactly the vibrant shade of red I've been looking for, but within one week it had faded tremendously.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yvonne - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy C.
enero 13, 2018
Bad Batch?
PUBLICADO POR:
Peggy C.
enero 13, 2018
I've been using esalon for about a year, but this time the color didn't seem right going on. Really thick and "greasy" feeling. Could not rinse out no matter how long I let the water run through. I washed again later in the day and still a greasy, heavy feeling. Hate to say, but going to cancel future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peggy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacey G.
enero 12, 2018
Gray
PUBLICADO POR:
Stacey G.
enero 12, 2018
Doesn’t cover gray
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacey - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
lauren S.
enero 12, 2018
Disappointed with this one
PUBLICADO POR:
lauren S.
enero 12, 2018
For whatever reason, when I ordered the two tubes, the color came out closer to brown than the burgundy. Disappointed my NYE pics weren't the color i wanted
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Tara D.
enero 12, 2018
New Order
PUBLICADO POR:
Tara D.
enero 12, 2018
Would have like it less brown and more red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa Y.
enero 12, 2018
Poor coverage
PUBLICADO POR:
Lisa Y.
enero 12, 2018
This first color I bought covered wonderfully but this one did not. The aroma was stronger this time too. I wonder if it was mixed properly. I am willing to try again because the first time was perfect!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Vina G.
enero 12, 2018
Custom Hair Color
PUBLICADO POR:
Vina G.
enero 12, 2018
The custom hair color has a “red” over tone which I do not like. The gray coverage is still not 100%, maybe 85%.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hayley W.
enero 12, 2018
Wrong stickers on contents or a miss with the formula
PUBLICADO POR:
Hayley W.
enero 12, 2018
I asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nina D.
enero 12, 2018
Just Ok
PUBLICADO POR:
Nina D.
enero 12, 2018
My roots don’t look very different than what they did prior to using the esalon kit. They still look brassy and lighter than the rest of my hair. The kit itself was nicely presented and the instructions were easy to follow. However, I was expecting my roots to actually match the rest of my hair better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leonie S.
enero 11, 2018
Jar IMPOSSIBLE to open!
PUBLICADO POR:
Leonie S.
enero 11, 2018
The jar of color was incredibly hard to open!!! It was practically welded shut! Cut my hand trying to open it. It shouldn’t be this hard.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Leonie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey W.
enero 11, 2018
Not vilot
PUBLICADO POR:
Tracey W.
enero 11, 2018
Not violet at all just brown I'm disappointed I wanted purple in my hair not brown
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karla B.
enero 11, 2018
Way too orange.
PUBLICADO POR:
Karla B.
enero 11, 2018
That color combo didn't work for me at all. It was way too orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karla - Thank you for your feedback. We apologize for the disappointing experience you had with our customized color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Catherine Mary M.
enero 11, 2018
Not so bad
PUBLICADO POR:
Catherine Mary M.
enero 11, 2018
Not enough undertone seems flat
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Catherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla H.
enero 11, 2018
Color far too light
PUBLICADO POR:
Kayla H.
enero 11, 2018
I submitted photos and still the color they mixed was significantly lighter than my hair color and didn’t match at all ☹️
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caitlyn M.
enero 11, 2018
Great colour, horrible feeling
PUBLICADO POR:
Caitlyn M.
enero 11, 2018
While I love the personalized care I received with my first time the feeling of my hair afterward is not something I care to repeat. I read the instructions four times (because I'm weird like that) before I even approached the products in the box. Then while dying my hair I had the instructions in front of me and read them again before hoping in the shower to rinse off. While in the shower and afterward my hair felt heavy and sticky and as if it were full of mousse that globbed together instead of drying. I only used the products in the box which were extremely hard to open to wash my hair and made sure that all of the excess color was washed out. I haven't even put any product in and it still feels heavy and very unclean. This is not a product that I would repeat using.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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