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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Debra N.
abril 28, 2018
I liked the color. I have mixed my own before.
PUBLICADO POR:
Debra N.
abril 28, 2018
The one problem was because of grey roots on top of hair, roots were lighter. This was a more liquid type feeling to use and I really did not mind. Trying to decide what to use so roots and when color is all the same. So will be even with products purchased. Any suggestions would be helpful. Since using tablet and computer crashed. Not to save about uploading pictures for E salon. Help would be appreciated.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Stacy P.
abril 28, 2018
Not what I was expecting
PUBLICADO POR:
Stacy P.
abril 28, 2018
Wanted to lighten my hair and was told the lightest I could get was dark blonde. Which actaully kinda made my hair even darker. Plus it doesnt wash out at all and leaves my hair feeling like I have 10 lbs of oil dried on it even after the next day. I just washed my hair about 5 times when I was showering just to get it to feel somewhat normal again. I dont think I will be getting another shipment. It didnt work for me, I do appreciate the concept but hopefully others will have better luck than I did.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen R.
abril 27, 2018
The color was too light and too warm.
PUBLICADO POR:
Kathleen R.
abril 27, 2018
My specific request was for dark brunette and I left a note for ash metallic. The color was much lighter than my current color with golden tones and following the directions my roots and around my face are lighter than the length of my hair. Extremely disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathleen - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kim S.
abril 27, 2018
Color was washing out with 4 days
PUBLICADO POR:
Kim S.
abril 27, 2018
Hello, I have been with you all for over 2 years, my last color wasn't the same as the past. Within 4 days it was already washing out. I don't wash my hair daily, I'm maybe 3 times a week. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Rebecca B.
abril 27, 2018
Gray coverage was just ok left the areas brassy.
PUBLICADO POR:
Rebecca B.
abril 27, 2018
I was disappointed by the failure to cover my gray better. It barely covered and the area looks brassy. The other areas look very good.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Melissa H.
abril 26, 2018
Not up to scratch
PUBLICADO POR:
Melissa H.
abril 26, 2018
I was happy with the feel and quality upon application. However after two days I noticed the colour had faded off any greys and around the roots. Looks like I need a colour again. Very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vikki L.
abril 26, 2018
Terrible
PUBLICADO POR:
Vikki L.
abril 26, 2018
Left a gross layer of gunk on my hair. I washed it once already and stuff was coming off under my nails. It still feels nasty and I can't wait to shower tonight and try to scrub it all out again. Will not purchase again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vikki - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cecilia R.
abril 26, 2018
Not exactly what I was looking for
PUBLICADO POR:
Cecilia R.
abril 26, 2018
The roots of my hair are now reddish and this is exactly what I was scared of and wanted to absolutely avoid. the overall color is ok but I am not enthusiast of the result..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
karen M.
abril 26, 2018
Flawed
PUBLICADO POR:
karen M.
abril 26, 2018
Lovely colour. A bit of a faf to do bgut was worth it.....until it faded after 4 weeks, A little disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Thaila L.
abril 26, 2018
Quality awesome but color still too dark
PUBLICADO POR:
Thaila L.
abril 26, 2018
I like, no I love the quality of the product. I get compliments on how shiny and healthy my hair looks.
I just think because I have freckles and my skin is a weird tone, dark hair color just makes me look "older" not quite sure how to describe it.
I thought maybe having a funky colors like violet would be better if I was going to stick with the dark but I think I'd prefer to just go light.
Thank you,
Thaila
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Thaila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie O.
abril 25, 2018
Darker with more grey coverage
PUBLICADO POR:
Stephanie O.
abril 25, 2018
Still pulling copper and washing out with grey showing after two weeks.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kate G.
abril 24, 2018
Color fell a little flat this time.
PUBLICADO POR:
Kate G.
abril 24, 2018
Normally my color is a bit darker and less one dimensional.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kate - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jonnie D.
abril 24, 2018
0 change
PUBLICADO POR:
Jonnie D.
abril 24, 2018
I have fairly dark hair, and I know that it can be hard to color it, but I feel I gave a very accurate representation of it's darkness and there was no change at all with the hair dye. It looks exactly the same as it did before I dyed it. I'm really disappointed because reviews made me think that it would work really well. My expectations were already very low because of past hair dye that didn't work, but this was just a big disappointment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jonnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Mary L.
abril 24, 2018
not happy with the color
PUBLICADO POR:
Mary L.
abril 24, 2018
Very disappointed with this product will be cancelling. Tried twice, cancelling order, and membership
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle T.
abril 23, 2018
Color doesn’t seem correct
PUBLICADO POR:
Michelle T.
abril 23, 2018
I colored my hair dark brown so imagine my surprise when it come out black.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Temple
abril 23, 2018
The POWER OF YOUR WORDS
PUBLICADO POR:
Temple
abril 23, 2018
Ive been using this product for yeArs and its a great product. The main reason ive enjoyed it so much and endured putting on my own color is your clever marketing and use of WORDS like LOVE and UNCONDITIONAL...WHY ON EARTH WOULD YOU CHANGE YOUR CLEVER PACKAGING with clever words and red, black, white TO THE BORING bland look that is straight out of cheapsville that came with my last order?? PLEASE GO BACK!! Omg! Bad decision!! The product is still good but you took the ZING out of it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Temple - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Abigail R.
abril 23, 2018
Completely wrong colour for me
PUBLICADO POR:
Abigail R.
abril 23, 2018
As much as I loved the anticipation and actual presentation of receiving my bespoke colour with complete kit, I was not happy with the colour. Described as light brown copper, I’m left with medium dark brown with a hint of red warmth. I followed instructions to a T and so disappointed after years of maintaining a bright beautiful vibrant red/copper colour, I’m left with a mundane brown. The colour didn’t even take to all of my hair so what’s worse is there are some very noticeable patches. Not something I’m willing to take responsibility for after in excess of 10 years home colouring, I know my own hair. Really disappointed, I’m not sure how I will get my hair back to its normal red colour. Will be cancelling subscription unless a lighter colour can be created free of charge for me quickly to resolve this colour.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Abigail - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jill I.
abril 23, 2018
Color
PUBLICADO POR:
Jill I.
abril 23, 2018
I never had a hair color oxidize so quickly as this dye did. The brand I buy at the drugstore lasts at least 5 weeks. Yours started oxidizeing within the second week. Very unhappy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Julie B.
abril 23, 2018
I won't be using this color again
PUBLICADO POR:
Julie B.
abril 23, 2018
While I am please with my hair color, I was completely freaked out about the texture of my hair after I shampooed and dried. My hair felt like with was still wet and had a waxy, gummy feel. I looked on the website and could not find FAQs on the website and only found the solution once I googled e-salon gummy hair. It was there that I discovered an answered question on another website that suggested trying a clarifying shampoo. The shampoo worked but cost me an additional $8. This was an interesting experiment but I think I'm headed back to the salon for my next color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Holly G.
abril 23, 2018
Color review
PUBLICADO POR:
Holly G.
abril 23, 2018
The color came out a bit red instead of the "purplish" tint I was hoping for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Krys P.
abril 22, 2018
Thick, greasy texture
PUBLICADO POR:
Krys P.
abril 22, 2018
I’ve been using Esalon off and on for about 4 years. Something (a new formulation?) has left my hair hard, greasy, and difficult to dry. My hair wouldn’t dry after coloring. It was still wet the following morning, so I re-washed it, hoping to remove whatever was causing the heavy, greasy texture. It’s not at all soft or silky as it used to be. It still looks greasy, wet and heavy after re-washing. The color is good, but I don’t know why it feels so wet and heavy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Krys - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Karen B.
abril 22, 2018
LIGHT BROWN
PUBLICADO POR:
Karen B.
abril 22, 2018
After being recommended to go for dark brown by the colourist I disagreed and said I think I should go for light brown. Thank goodness i did because the light brown turned out very dark chocolate. I then had to have it bleached to lift the very dark brown .Also after all the hype about e salon colours being better quality than shop bought colours there was absolutely no difference and the colour was dull and flat.. In fact my hair felt much better and less brittle using Garnier. Not impressed and cancelled subscription.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claire J.
abril 22, 2018
Hair sticky and too dark
PUBLICADO POR:
Claire J.
abril 22, 2018
This is my second time dying my hair through eSalon and my experience is very different from the first. The first time, everything went well except the color was maybe just a little too red, no big deal. For this next round, I asked that the color be a bit cooler / lighter. Well, now I’m here with dark brown hair that feels like it has honey in it. I’ve washed my hair 3 times and I can’t get it out. I can barely brush my hair or get my fingers through it, it gobs together in one big mess and feels disgusting. I keep trying to brush it out but I’m just ripping more of my hair out. I don’t know what to do. But I won’t be using their hair dye again and I would like a refund. Update: For anyone else that experiences this, the Neutrogena Anti-Residue Shampoo worked.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Ronayne H
abril 22, 2018
Rayne
PUBLICADO POR:
Ronayne H
abril 22, 2018
Though a little darker than i wished and not quite the colour i wanted...i would give this company another go...am not disappointed my hair feels and looks nice..just want the next colour to be perfect.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rayne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Pat C
abril 22, 2018
Not enough color to completely finish my hair
PUBLICADO POR:
Pat C
abril 22, 2018
I recently cut my hair shorter about 2 inches shorter, and still I found that I didn't have enough color to completely finish my hair. It's very disappointing. I don't mind the packaging changing, but it seems like we're now also getting less product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather B.
abril 22, 2018
Color
PUBLICADO POR:
Heather B.
abril 22, 2018
I think I didn’t have enough or I need to leave in longer because it only got rid of gray at the top of my head. The underneath layers still have gray. And as always, it makes my hair a little bit darker instead of lighter.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
lucia B.
abril 22, 2018
Dd not like
PUBLICADO POR:
lucia B.
abril 22, 2018
Did not think this hair color any better than the ones off the counter. I would like to cancel receiving others in the future
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lucia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca A.
abril 21, 2018
New Look is eh?
PUBLICADO POR:
Rebecca A.
abril 21, 2018
So I haven’t actually colored my hair yet (I schedule my colors to come about a week before) I’m thinking and hoping the product will be just as good as before the packaging changed. But I have to admit the new look just seems, glum. I’m not sure but the colors just seem gloomy if that makes sense. Not really liking the change yet. If it grows on me I will continue my subscription but I’m a very visual person so we shall see?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim J.
abril 21, 2018
Not pleased; first time though
PUBLICADO POR:
Kim J.
abril 21, 2018
My color wasn’t right this time. I think you went back to original color..... too dark and just not good.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Belle C.
abril 21, 2018
First order wasn’t so great..
PUBLICADO POR:
Belle C.
abril 21, 2018
My experience wasn’t the greatest, but I’m very glad plans can be tweaked for all kinds of reasons and orders are very custom. After my first application, the color took incredibly long to rinse out and stop bleeding. For two days, it looked great and beautiful and healthy. Afterward, for an unknown reason, my hair felt so dry and brittle even while using color safe shampoo and conditioner. I then had to do three (!!) deep conditioning treatments to get my hair back to feeling as smooth as before. I came on here today to end my plan as it just wasn’t up to my expectations, but they offered to give me a new kit to make up for the last one. Hopefully they see what I was dissatisfied about and try to fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Belle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
dona want
abril 21, 2018
did not like
PUBLICADO POR:
dona want
abril 21, 2018
sorry i did not like it at all from the smell of ammonia very difficult to stop the plan i want my details removed but have not vbeen able to get them off here
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dona - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Andria Y.
abril 20, 2018
Hair color is ok.
PUBLICADO POR:
Andria Y.
abril 20, 2018
However, this color continues to not color my gray hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Pat K.
abril 20, 2018
Darker than ususal
PUBLICADO POR:
Pat K.
abril 20, 2018
The hair color seemed a little darker than it has in the past
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carmen M.
abril 20, 2018
Didn’t blend with my roots
PUBLICADO POR:
Carmen M.
abril 20, 2018
My color on the ends is still way too dark. There’s a difference between the new growth and the ends
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carmen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Maxine H.
abril 20, 2018
Never received all those items, returned 2 pkgs
PUBLICADO POR:
Maxine H.
abril 20, 2018
Credit due on returned two hair dye boxes returned to this vendor. It seems they sent a second before I used the first..Have chosen to keep my white hair ..2 pkgs returned and as a senior 89 yrs I expect fair treatment and total credit for two ...if they are honest...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maxine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Allyson N.
abril 20, 2018
Did not cover grey
PUBLICADO POR:
Allyson N.
abril 20, 2018
Was ok - It was my first try - and I followed all the directions - the color turned orange on the grey.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Allyson - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy S.
abril 19, 2018
New developer bottle
PUBLICADO POR:
Cindy S.
abril 19, 2018
I felt that there was less color with the new developer bottle as I barely had enough color to complete the process.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carol L.
abril 19, 2018
Hair color didn’t last
PUBLICADO POR:
Carol L.
abril 19, 2018
For some reason this time around the hair color faded.
Or rather didn’t last that long.
I’m pretty grey now - usually lasts way longer...
Carol Lee
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Terry G.
abril 19, 2018
Sticky business
PUBLICADO POR:
Terry G.
abril 19, 2018
I LOVE the color but it always has a tacky feel. I've followed all directions each time, even keep a clarifying shampoo on standby. This order was my last. I won't give it another try.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Terry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Laura B.
abril 19, 2018
Great color - strong odor
PUBLICADO POR:
Laura B.
abril 19, 2018
The odor is severely triggering my asthma, but the color and cover is amazing!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra R.
abril 19, 2018
Color
PUBLICADO POR:
Sandra R.
abril 19, 2018
This time the color was just not right... to dark
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jeanne F.
abril 19, 2018
Color
PUBLICADO POR:
Jeanne F.
abril 19, 2018
Last color was good but did not cover gray to well
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jeanne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Sheila M.
abril 19, 2018
Too red
PUBLICADO POR:
Sheila M.
abril 19, 2018
I am looking to go with blonde/gold. Also It seems that my grays come through within two weeks of coloring my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Cindy H.
abril 19, 2018
Customer support
PUBLICADO POR:
Cindy H.
abril 19, 2018
Previously made a comment to customer support about shampoo & condintioner packets are not enough for long hair. When I oriniginally signed up, I stated I had long hair. I have received larger pkts once and the reason I requested them again. Unforuanetly, the response I received was they are crediting my next shipment to include additional packets but in the future I need to purchase them. Please let me say that I really like the convenience of home delivery. But I pay twice what I used to pay then I receive the response I spoke of and makes me wonder why they even asked for my hair lenght in the beginning if they didn't intend to provide enough of all supplies. I like the product but I'm not sure how much longer I will continue. If you hair is short, you will really like the product and will have ample product. But if your hair is long be warned your expected to spend more money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for your feedback. We apologize for the disappointing experience you had with our Shampoo and Conditioner packets. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Suzanne C.
abril 19, 2018
Don’t like new packaging
PUBLICADO POR:
Suzanne C.
abril 19, 2018
I’ve been super happy with your service up until my last order. The color bottle was leaking all over and I received two packets of shampoo and no conditioner.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzanne - We're truly sorry that your custom color kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Candace H.
abril 18, 2018
Not what I was looking for
PUBLICADO POR:
Candace H.
abril 18, 2018
Color was far too dark and didn't cover evenly
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Candace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jaci K.
abril 17, 2018
Not liking the new formula
PUBLICADO POR:
Jaci K.
abril 17, 2018
The new formula is much thinner than the old one. I nearly ran out before I was done with all of my hair. It dripped a lot!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jaci - We value your feedback, and truly appreciate you reaching out. We can confirm that the color formula has not been changed. However, we're always looking to improve our service and products and hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Carrie H.
abril 17, 2018
Still showing gray hair
PUBLICADO POR:
Carrie H.
abril 17, 2018
My grays aren't covering
I did put on the area first and followed instruction
Disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Shekinah M.
abril 17, 2018
Not the colour I wanted.
PUBLICADO POR:
Shekinah M.
abril 17, 2018
It not only slightly burn my scalp, the colour wasn’t what I excepted it to be.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shekinah - We’re so sorry to hear that you were disappointed by the results of your color application. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jackie B.
abril 16, 2018
Disappointed
PUBLICADO POR:
Jackie B.
abril 16, 2018
I found the kit easy to use and the colour saturation is good. My disappointment is the colour itself. It makes me feel dull and boring. If this is my best colour then I'll continue using shop bought.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jackie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather S.
abril 16, 2018
Not So Happy
PUBLICADO POR:
Heather S.
abril 16, 2018
I have been an Esalon customer for a few years and am noticing that the product has become continually more watery with each shipment. The product is so watery now that it is very hard to apply and it runs down my head and face continually during the 30 minute processing time. I am not sure what the reason for the watering down is but I am definitely coming to a point where I am not certain I will use this product anymore.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shayna C.
abril 16, 2018
Not good
PUBLICADO POR:
Shayna C.
abril 16, 2018
While I should have checked what ‘surprise pricing’ I would receive after my first purchase, I wasn’t expecting an online hair colour to be the same price as it costs for my stylist to make a home visit. Also, the bigger issue is this does not cover grey, which is why I colour my hair in the first place. I would essentially need to recolour my roots every 1-2 weeks with this product, which I’m not happy to do. I now have 2 additional boxes of colour going into the rubbish - what a waste :(
While the service is speedy, the product is not good for what my needs are. Possibly ok for first time colourers who don’t require to match current colour.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shayna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Mary M.
abril 16, 2018
Not enough color
PUBLICADO POR:
Mary M.
abril 16, 2018
I didn’t receive enough hair color! The bottle sizes seem much smaller now and I ran out of color for my roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Robin G.
abril 16, 2018
Faded too much guys.
PUBLICADO POR:
Robin G.
abril 16, 2018
The color faded quickly on my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robin - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rhonda L.
abril 16, 2018
On the fence..
PUBLICADO POR:
Rhonda L.
abril 16, 2018
while the service is first class.....the color itself did not cover my gray! Very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhonda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Helen U.
abril 16, 2018
Stain remover used to work
PUBLICADO POR:
Helen U.
abril 16, 2018
I have been using E salon for about a year. I was happy with it the hair color will stain on sinks floors or tile but the stain remover always did its job, the last two orders they have stopped working and I'm trying to cancel my account and can't find how to do it because I cannot have stained sinks and tiles
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendi W.
abril 16, 2018
Wendi winfrey color
PUBLICADO POR:
Wendi W.
abril 16, 2018
I am happy with the color but really want a light brighter red. Like the redhead in this email.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendi - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Wendy J.
abril 15, 2018
Not impressed
PUBLICADO POR:
Wendy J.
abril 15, 2018
I gave the color that I chose 3 tries. The last two, I requested for less brassiness. Unfortunately, my hair is still brassy with the adjustments. I used the color enhancing mask to help diminish this but it is not helping the tone either. I have nothing bad to say about the products, just disappointed that I am not satisfied with the color even with the adjustments.
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PUBLICADO POR:
Mhairie R.
abril 15, 2018
Disappointed- residue on hair won't come off
PUBLICADO POR:
Mhairie R.
abril 15, 2018
I ordered my kit; went through the online questions, posted a photo of myself etc. I specified in the notes that I like my hair to be bright, more ginger and less red. My dye colour was set as copper blonde. What I've actually got is a dark browny Auburn.
My hair is dull, not vibrant and tonal like it is with off the shelf color. It's not even shiny and golden ginger in sunlight. It seems to have almost brown in it. But its dull and lifeless.
On top of that, I applied the dye, followed the instructions and used the timer...
I then did the shine step where you fill the bottle of remaining ends dye with water and use it to rinse your hair before washing out. It hasn't added shine nor broken down any residue (which is talked about in the instructions but not something I've ever come across in 17 years of dying my hair).
I washed my hair out using their shampoo and my normal one as it didnt feel or look clean. I then conditioned with their conditioner. This left my hair feeling plasticky. I towelled off my hair and then added leave in conditioner to the ends (which I always do) my hair felt strange, like it was stuck together or had too much hair gel in it or something. I tried to blow dry my hair and it just felt like a semi flexible solidly stuck together mess...like insulated cable!
I had to immediately go and try to wash my hair again. I shampooed twice and conditioned once, spent extra time rinsing too, all with my normal products. I could not get the crown area clean. I styled my hair and went out as I was in a rush. There was just this bit at the back that looked super greasy/ full of product and felt sticky and awful once it was dry. next morning and some of my hair is looking dry af like straw . The middle and back looks lank and greasy and messy. I've washed again today (that's 3 washes since dye yesterday) and it STILL looks greasy/ full of product (it isnt). I have no idea what this has done to my hair but I won't use it again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mhairie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christia K.
abril 15, 2018
Great colour awful residue
PUBLICADO POR:
Christia K.
abril 15, 2018
Great colour, great grey coverage. Good smell, nicely packaged. But a waxy residue remains in the hair after colouring. I had to wash my hair more than 10 times to get it out. Easier to use a different brand.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christia - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Denise B.
abril 15, 2018
Too dark
PUBLICADO POR:
Denise B.
abril 15, 2018
Spite of having filled out all the info and uploaded a photo on natural light, my color customization was too dark. I did not like the results because although colored my grey I now look older. It is darker than I use to have in a salon. I was quite clear that I would like to have more red added yet got more brown. Instead of having a dark brown with red highlights, my hair is awfully BLACK. And yes, I followed all the instructions.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephanie S.
abril 15, 2018
It's ok
PUBLICADO POR:
Stephanie S.
abril 15, 2018
My kit did not contain the classic shampoo, it had 2 classic conditioners in it. I followed instructions step by step, but my roots did not change color. The bottom half of my hair, especially where i had balayage highlights, dyed to the expected color. I do love the color, i just wish it would have been consistent from root to ends.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teresa C.
abril 14, 2018
not for me
PUBLICADO POR:
Teresa C.
abril 14, 2018
can't match my color, washed me out went way way to dark for my liking ! Will not be reordering
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rachael C.
abril 14, 2018
The new branding makes me sad
PUBLICADO POR:
rachael C.
abril 14, 2018
I’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients.
PUBLICADO POR:
Vanessa B.
abril 14, 2018
not good.
PUBLICADO POR:
Vanessa B.
abril 14, 2018
I ordered a red violet colour and my hair went dark ginger! Not what I wanted,I will Not be continuing to use this service as it is no better than a shelf pre made colour..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vanusa F.
abril 14, 2018
color did not match
PUBLICADO POR:
Vanusa F.
abril 14, 2018
it was supposed to be a dark brown with red under tone, it was not the case. It appears a dark black brown hair, no red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vanusa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Laura W.
abril 14, 2018
Color not what was promised
PUBLICADO POR:
Laura W.
abril 14, 2018
I ordered dark brown intense pearl violet and red. I didn’t receive this. I only have darkest brown color very disappointed that no one from company would respond to emails With they should fix my color or issue a refund for this mistake
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandy R.
abril 13, 2018
NOT what I asked for, NOT happy at all
PUBLICADO POR:
Sandy R.
abril 13, 2018
The color I previously ordered was not what I had asked for, I was sent brown & purple. I had asked for black with a purple overtone/highlight. Since using the hair dye you folks sent to me my hair has been falling out in clumps, when I brush my hair I now have to sweep/vacumn the floor. I'm really terrified that I may go bald. PLEASE DO NOT SEND ME ANY MORE OF YOUR PRODUCT
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly T.
abril 13, 2018
I like Cover but hate that it did not cover greys
PUBLICADO POR:
Kelly T.
abril 13, 2018
It did not cover my grays again!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer F.
abril 13, 2018
NEED NEW COLOR
PUBLICADO POR:
Jennifer F.
abril 13, 2018
I LIKE THE THAT BUT CHAGE COLOR
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annemarie M.
abril 13, 2018
Very disappointed
PUBLICADO POR:
Annemarie M.
abril 13, 2018
This is the fourth kit I have used. I am a medium golden brown and esalon has, up to this point, done a great job matching my color and covering my gray. I use the kit each time first on my roots and finish all over, following the directions explicitly. This time my golden brown is gone and darkest monochromatic brown (almost black) is what I am left with. I am so very disappointed because esalon’s formulation is the first color that really stays in my hair - so that means I am really stuck with this color for quite some time. It is harsh looking and not at all near my natural color. I look like a gothic vampire and it’s NOT Halloween.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Annemarie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
GENEVIEVE W.
abril 12, 2018
Horrible
PUBLICADO POR:
GENEVIEVE W.
abril 12, 2018
This is horrible hair color that has left my hair dry and gummy feeling. I am canceling my service with you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Genevieve - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Lianne J.
abril 12, 2018
Not happy
PUBLICADO POR:
Lianne J.
abril 12, 2018
I colored my hair and it did not make any change. Furthermore, it’s does not look colored
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Miko S.
abril 12, 2018
Allergic
PUBLICADO POR:
Miko S.
abril 12, 2018
Hello. Loved your color BUT I’m afraid I’m allergic to your color products. I did do the skin test and it was positive. I used the color anyways cuz I was desperate to try. But it looks like this will not work for me. UNLESS you can come up with something I won’t have a reaction to. I may just have to go grey natural. Can you still help me?
So for now I put off my next order till May. If no solutions can be made , you’ll have to cancel my account.
Thank you very much. Miko
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Miko - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. We are happy to hear that you performed a skin allergy test 48 hours before this color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Cricket S.
abril 11, 2018
So I need it much redder
PUBLICADO POR:
Cricket S.
abril 11, 2018
Can I change my mind? I think I want it a whole lot redder.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cricket - We value your feedback, and truly appreciate you reaching out. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sylvia A.
abril 11, 2018
Shade not right
PUBLICADO POR:
Sylvia A.
abril 11, 2018
The last box I received was much darker once dyed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sylvia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Cheryl G.
abril 10, 2018
Hard to use
PUBLICADO POR:
Cheryl G.
abril 10, 2018
Product was extremely drippy and difficult to keep out of your eyes and clothing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlene W.
abril 10, 2018
Not for me
PUBLICADO POR:
Darlene W.
abril 10, 2018
After 2 weeks the color is washing out and now my hair is mostly an orange/blond. Going to hairdresser to try and fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna B.
abril 10, 2018
Eehhhh
PUBLICADO POR:
Donna B.
abril 10, 2018
I just felt like it didn't pop on my hair, very plain and still struggling with gray coverage
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Linda R.
abril 9, 2018
New Hair Color
PUBLICADO POR:
Linda R.
abril 9, 2018
We used the color kit exactly as the instructions said. I chose a light brown.
I had some grey roots and they turned golden, but the rest of the color was fine.
This product really burned my scalp. Probably harsher due to covering some grey.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judith G.
abril 9, 2018
Wrong color team ignoring my request.
PUBLICADO POR:
Judith G.
abril 9, 2018
I had sent previous emails and photos that I do not like color and it was the wrong color for me. I tried to adjust it and I was ignore. I just got my order again with the same color that I have requested a change of it. Obvios nobody saw or read my emails. I would like to cancel my account and request a refund please
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Keep an eye on your inbox for more details.
PUBLICADO POR:
Addy C.
abril 9, 2018
Disappointed
PUBLICADO POR:
Addy C.
abril 9, 2018
I found this hair colour no different to the shop brand box after 1 week i can see my grey appearing the colour was to dark not as expected the condition of my. Hair was no different to the shop box s!!
I would rather pay the extra and vist hair salon and get my hair done properly
Very disappointed with hair colour
Plus all products I purchased
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Addy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria K.
abril 8, 2018
Mixed feelings
PUBLICADO POR:
Victoria K.
abril 8, 2018
The kit and directions were easy to follow. The end color is OK. It's a little darker than I like, but I took a risk and went a little out of my comfort zone so that's on me. My biggest complaint is that I'm several days out and I'm still losing color in the shower. I would think it would have settled by now. I just bought a very expensive sheet set and I'm afraid to sleep on it without a towel to protect my pillow because I don't trust the dye not to transfer.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sofia M.
abril 8, 2018
strong smell, afraid for eyes
PUBLICADO POR:
Sofia M.
abril 8, 2018
This is my second time. The last time and this time, I was afraid that my eyes were damaged. I thought it was maybe the bowl vs the bottle but this time, even with the bottle, the burning smell of the dye seems worse than others I have tried. Also, both times, bits of gray at the front. The color is good but I think I may have to discontinue.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sofia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
.
abril 7, 2018
Poor color coverage on my roots. Excessive hair loss.
PUBLICADO POR:
.
abril 7, 2018
This was my first time trying esalon, after using a store brand for many years to touch up my roots in between salon visits. The shipped product had plenty of color product to apply which was great, however, after leaving the color on for the amount of time advised in the instructions, I still had grey showing through the color on my roots. Also, I noticed an excessive amount of hair in my comb and brush after I combed my hair while wet, and then used my normal hair dryer and a brush to dry and style. This was big concern to me - I've never had this reaction in the 10 years I've been coloring my hair. I won't be using esalon again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda M.
abril 7, 2018
Disappinted
PUBLICADO POR:
Amanda M.
abril 7, 2018
Disappointed
I bought his color in Jan and let it set b/c I had recently boxed colored my hair. Just did it yesterday and my hair is near black. Really disappointed I’m getting another box on auto ship when your emails are so sneaky you cant tell it’s going to ship until its too late. Your shipping emails should have a subject line, otherwise it looks just like your spam emails. The color is probably what I asked for at first (no red tone which is nice) but now I’m stuck with black hair and another black color coming in the mail. Very bummed, I now have to consider re-ording or going to a pro to fix and wasting more money.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Amanda C.
abril 7, 2018
Terrible!!
PUBLICADO POR:
Amanda C.
abril 7, 2018
The color was never what I asked for and it takes days to get it all out of your hair leaving your hair gooey and gross!! Also fades super fast!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amanda - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathryn B.
abril 6, 2018
Damaging to hair
PUBLICADO POR:
Kathryn B.
abril 6, 2018
This color seemed very harsh and damaged my hair despite following the directions to a T.
Also, the color was brassier than expected.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kathryn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kacey S.
abril 6, 2018
Store bought is better
PUBLICADO POR:
Kacey S.
abril 6, 2018
The color is good itself. However I do not like the thick residue that it leaves behind. I have to spend so much time scrubbing the dye off my scalp with esalon more than any other dye I have used. Not a product I will continue using
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Kacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsay W.
abril 6, 2018
I have had some serious problems with eSalon hair color.
PUBLICADO POR:
Lindsay W.
abril 6, 2018
Both times that I tried eSalon hair dye (once in salon and once at home), the dye faded really quickly - within a week or two - and my hair became less manageable each time. I even bought and used only eSalon shampoo and conditioner for months, but I could barely run a brush through my hair at the roots after I showered. When I dyed my hair at home, I followed the instructions to a T, but manageability got worse after that application. I have since purchased other shampoo / conditioner products to try and remove the dye and help my hair become more manageable again... it is a slow process, and I've never had this much trouble with my hair in my life. I was greatly disappointed - I really hoped that eSalon would be the magical 'salon quality' product I was looking for, since I just don't have the time to sit for hours in a salon. The concept is fantastic... the product not so much.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
.
abril 5, 2018
Bad product
PUBLICADO POR:
.
abril 5, 2018
I will never use your product, I would never use a product that would stain any part of me that wasn't my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer G.
abril 5, 2018
Bad service
PUBLICADO POR:
Jennifer G.
abril 5, 2018
After not getting the first color completely right, esalon credited me on my account to get another one since the first one didn't turn out. It was horrible, I had to immediately redye it again. After emailing someone about the 2nd one, I was ignored about my needs and wants in the email exchange and was told I was basically getting sent a root only application anyways, besides the fact. So it was altogether a waste of my money, and if they mess your hair color up the first time, they won't just give you another one. Its not 100% color happiness guaranteed. I won't ever purchase from here again because of bad customer service the 2nd time around.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kassity T.
abril 5, 2018
Green Tint
PUBLICADO POR:
Kassity T.
abril 5, 2018
Hair ended up with a green tint on the ends and orange at the roots. I followed instructions to the letter. Ended up going to the salon for color correction. I did like the stain guard and color remover wipe.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kassity - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. We have reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Gloria C.
abril 5, 2018
not the desired color
PUBLICADO POR:
Gloria C.
abril 5, 2018
my color turned from nice burgundy red to cocoa color, it doe not look bad but not what i was looking for
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Georgette C.
abril 5, 2018
Discontinue
PUBLICADO POR:
Georgette C.
abril 5, 2018
I am not satisfy with color and would like to discontinue. Please do not send any more products.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Georgette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy M.
abril 5, 2018
I want to love it
PUBLICADO POR:
Amy M.
abril 5, 2018
I love the idea of esalon. Customized hair color that is delivered to you. Here is what I found "good" about this product. Everything you need for home coloring is provided. The color was rich and actually did not fade. My problems: While the color was rich and very shiny , it was not the color I wanted. I wanted light ash brown. It was far too red for me. I tried 3 adjustments to the color and it actually ended worse than the original color. To be fair I did not speak with a representative but conveyed my dissatifaction via email. I may have continued to try to tweak the color if I had not developed such a bad scalp reaction to the hair color . It started with dryness of both the hair and scalp and ended with scalp breakouts, eczema type flaking and scaling, and hair loss. Perhaps I will try again in the future if they change their formulation. It is a great idea and a seemingly well run company.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Kelly C.
abril 4, 2018
No different then drugstore haircolor
PUBLICADO POR:
Kelly C.
abril 4, 2018
No different then drugstore haircolor. In fact I liked the drugstore hair color better. Your color did not cover my grays and it stated so fast into warm Tom’s when I like cool towns. Thanks but no thanks
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We apologize that you were disappointed by the warmth in your color and gray coverage. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Lynn K.
abril 4, 2018
Changed my color
PUBLICADO POR:
Lynn K.
abril 4, 2018
My first recommended color was too dark. I really didn’t care for it, and colored over it within a week with A L’Oréal Superior grey coverage med blonde color. I thought I’d try a lighter color, so I just tried it. The color is much better. I followed the directions exactly, but it doesn’t cover my gray as thoroughly as the L’Oréal product does. Now what?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynn - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Jami S.
abril 4, 2018
Recent hair review
PUBLICADO POR:
Jami S.
abril 4, 2018
I am not completely satisfied. The color isn't light enough. It doesn't seem to have changed the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jami - We apologize that your color wasn't light enough Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process.
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