I’ve colored my hair many times with esalon and loved it but for some reason this time has been the color from hell. My hair feels like a grease monkey that’s so sticky. I’ve washed my hair twice, once in the shower and after trying to blow dry the heavy mess, I washed it again in the sink. I wait for the water to run clear before putting condition in and why it feels like this, idk. I’ve never used the end shine color before that was given as a bonus, not sure if that’s the culprit!?! All I know is, I’m flying to Oregon tomorrow for my sons college graduation and my hair looks just awful!!! Not a happy camper right now. I guess I should of paid the $85 to have my stylist to color it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Monica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sara M.
mayo 25, 2018
My hair was ORANGE
PUBLICADO POR:
Sara M.
mayo 25, 2018
had to see a professional for color removal. Office was closed so could not receive support from e salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a orange tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Lore C.
mayo 24, 2018
Too orange
PUBLICADO POR:
Lore C.
mayo 24, 2018
Hello, I claerly specified in my original order that I needed to stay away from orangish shines I too frequently get from hair colors. And the shade you prepared was no exception, it was faaaar too orange for my complexion.
Nevertheless, the whites were well covered and the color actually ages very nicely.
please, make the new batch bluer or anything needed to avoid any orange shades!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lore - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Lindsay L.
mayo 24, 2018
way too dark, black
PUBLICADO POR:
Lindsay L.
mayo 24, 2018
I am frustrasted. My hair is dark brown, not black. Well, now is it black. I sent pictures along with selecting my natural color through the quiz. Dark brunette shades are not black. Please don't paint brunettes with a broad stroke of black dyes. Furthermore, this color has zero dimension.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gillian L.
mayo 24, 2018
The Worst At Home Color
PUBLICADO POR:
Gillian L.
mayo 24, 2018
This was my second time "trying" your at-home coloring, and it turned out absolutely horrible!!! The color came out way too dark, and left this horrendous sticky/waxy residue on my hair that took forever to come off. This is not what I paid 18 dollars for! I am demanding my money back!!! And I will be once-and-for-all cancelling my membership!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura A.
mayo 24, 2018
Sticky hair
PUBLICADO POR:
Laura A.
mayo 24, 2018
I really liked this color it was easy to apply but when it came to finding out the color it made my hair look and feel sticky and waxy. I've never used a hair color that made my hair feel this way. It took multiple washings to get the coating off my hair. I will not be getting another color from esalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beth
mayo 23, 2018
no gray coverage
PUBLICADO POR:
Beth
mayo 23, 2018
The color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kelley H.
mayo 23, 2018
Color was way too dark
PUBLICADO POR:
Kelley H.
mayo 23, 2018
The color was too dark and I would have to buy more product to get the color I wanted. I was told without buying that product I can't go lighter. I had my hair lightened by a professional and he said this is not true. I asked 4 more hair stylist and all of them said hair can be lightened with dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Morghan T.
mayo 23, 2018
Not the experience I’d hoped for.
PUBLICADO POR:
Morghan T.
mayo 23, 2018
I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Morghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maximira C.
mayo 23, 2018
Dreadful experience
PUBLICADO POR:
Maximira C.
mayo 23, 2018
If I could give 0 stars, I would have.
After all the advertisements I expecting a fantastic color. In summary:
The color is way too dark
Not even near red enough
It did not cover my greys
The color does not have shine
The product is too liquid, which makes the application a struggle
It has so much amonia I almost passed out with the smell
It damaged my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maximira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy M.
mayo 22, 2018
color not right
PUBLICADO POR:
Kathy M.
mayo 22, 2018
I was so extremely disappointed in my results. The color I asked for was "lighter rather than dark". I even sent a picture. My hair is so dark, auburn I guess. Not what I wanted. The coverage is good but still does not make me happy. I don't know how to fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Wiam L.
mayo 21, 2018
I don't recommend.
PUBLICADO POR:
Wiam L.
mayo 21, 2018
I received the product and I was so excited to use it. The packaging was cute However the finishing results weren't as cute.. I wanted an ashy brown and ended up with a brown. A reddish brown .. I'm so disappointed I had to go to a hairdresser to fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wiam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Orla R.
mayo 21, 2018
Not enough colour
PUBLICADO POR:
Orla R.
mayo 21, 2018
Have used this a few times the first time it came with enough colour to do my whole head but the last few times there hasn’t even been enough for my roots never mind
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Orla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan P.
mayo 21, 2018
Didn't listen to my feedback
PUBLICADO POR:
Susan P.
mayo 21, 2018
I let my colorist know that my gray wasn't being covered well to blend with the rest of my hair. Nothing about the process was changed, just a bottle of color for the ends was sent. This definitely did not solve the problem of my gray being lighter than the rest of my hair. Pretty bummed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Cindy G.
mayo 21, 2018
Not quite
PUBLICADO POR:
Cindy G.
mayo 21, 2018
I carefully chose colors, what my hair is naturally, it's current color, and what I wanted it to be.
The product was easy to use. But, when I was done, my hair was the same color as it was when I started. Very dissppointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer D.
mayo 20, 2018
Meh
PUBLICADO POR:
Jennifer D.
mayo 20, 2018
Color was nice but didn't touch any of the few grays that I have
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LaTonya T.
mayo 20, 2018
Not Red Enough
PUBLICADO POR:
LaTonya T.
mayo 20, 2018
My hair turned out to be more brown and orange-red. I wanted it to be more purple auburn red. I have requested a change in the chemistry of the color and also bought a purple tint which I hope will help.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
LaTonya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lee T.
mayo 20, 2018
Collateral damage
PUBLICADO POR:
Lee T.
mayo 20, 2018
My coarse hair felt damaged after use & I will not reorder. A second Order was sent way before the 9 weeks between coloring I indicated on the Questionnaire & I won’t be using it . I’d like a full refund -
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa H.
mayo 20, 2018
Cancel my account
PUBLICADO POR:
Melissa H.
mayo 20, 2018
I didn’t realize this is an automatic shipment. I hated the hair color it was like Ronald McDonald red and then I got more of it not realizing I signed up for life. Please cancel my account. I hate your product. There was no permanent cancel under my account.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
jill U.
mayo 19, 2018
No better than drug store
PUBLICADO POR:
jill U.
mayo 19, 2018
My hair was still patchy colored...I noticed zero benefit from drug store... Faded just as quickly and my hair was still dried out
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Sharon H.
mayo 19, 2018
Great Gray Coverage
PUBLICADO POR:
Sharon H.
mayo 19, 2018
This is the best gray coverage I have every seen. However, while the color looks great for about 2 weeks, week 3 it lifts to an ugly redish brown. My roots are the exact color that has been mixed for me, and I don't need to color every 3-4 weeks. The lift, or wash out, of color is just as bad as other store bought color. It make me want to color more frequently. Not sold on this yet.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Shilo R.
mayo 19, 2018
Definitely wrong!!!
PUBLICADO POR:
Shilo R.
mayo 19, 2018
All my hairs the same color, grey is showing threw, and my hair is now a reddish color not medium blonde
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tara M.
mayo 19, 2018
Kit is poorly put together
PUBLICADO POR:
Tara M.
mayo 19, 2018
I usually have no problems with my eSalon kits. This time, it was obviously not quality checked. There were two conditioners instead of shampoo and the lid of the color container is so tight I cannot get it off. I spent 10 minutes trying to unscrew it and finally gave up. I can’t color my hair because I can’t get the product open!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara S.
mayo 18, 2018
Lasting Color
PUBLICADO POR:
Barbara S.
mayo 18, 2018
Disappointed in the color lasting only a couple of weeks. 3 shampoos
And the color had diminished
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Barbara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Diane V.
mayo 18, 2018
No real colorist. just hype
PUBLICADO POR:
Diane V.
mayo 18, 2018
Didn't review my photos or adjust my order...long story. Rip off. Now I spent $200 bucks on salon. And, yes, I did a strand test. But, my porous hair (in my original comments--) sucked it down in different places. There was ash in the color--I said I wanted to avoid ash...Green, black, dry and brittle hair. Get a box color. Better. You can get better help from box color sites than here. I emailed and called and no one called me back.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patty H.
mayo 18, 2018
Color to dark
PUBLICADO POR:
Patty H.
mayo 18, 2018
I'm not happy with the color it too dark. I usually go couple shaded lighter. Is there anything I can do to fix it?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Ashley C.
mayo 17, 2018
Difficult for vibrant red heads
PUBLICADO POR:
Ashley C.
mayo 17, 2018
The color you sent me is too blonde again. I don’t want blonde/orange roots - I just want the root color to look more like the vibrant red you sent me for my ends in my very first box. Also I have WAY too much hair for 1 bottle. The refresh bottle that I receive each month says it should refresh my roots and my ends, that’s a joke. The color on my ends fades so fast that getting one bottle every 4 weeks for just the roots is just not going to work for me. Maybe this isn’t the right product for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Judith S.
mayo 17, 2018
Dye too runny.
PUBLICADO POR:
Judith S.
mayo 17, 2018
Made such a mess of my bathroom. The dye is too thin and runny. The brush supplied in kit is inadequate, it spotted black dye all over myself and bathroom. Please do not send any more.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meghan K.
mayo 17, 2018
Damaged box
PUBLICADO POR:
Meghan K.
mayo 17, 2018
Unfortunately, i was supposed to receive a touch up box last month; however, it never came. I just received my second box, and it came damaged with the hair colour leaking and getting all over the other products. First time this has happened, but still disappointed..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Meghan - We never like to hear that our customers are unhappy with their service, which is why we have a Color Happiness Guarantee! We have reached out to you via email to find a remedy for this issue. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Melissa D.
mayo 17, 2018
Hair color Too red
PUBLICADO POR:
Melissa D.
mayo 17, 2018
The hair color I got was way too red. I picked a copper brown. Not happy with it. The red is not even a pretty color red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eve. C
mayo 16, 2018
Wouldn't recommend
PUBLICADO POR:
Eve. C
mayo 16, 2018
Color took over a month to come in the mail and the color wasn't what I ordered.. Never covered grey at all. I didn't ask for another order and looks like they are sending one anyway.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Eve - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth G.
mayo 16, 2018
My hair is 2 different colors
PUBLICADO POR:
Elizabeth G.
mayo 16, 2018
I have tried this at home a couple times- my roots and top of my head come out a strawberry blond and the rest is a very light blonde which is what I want my top to be. I’m going to a professional to get it fixed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Madelaine M.
mayo 15, 2018
Ok dye
PUBLICADO POR:
Madelaine M.
mayo 15, 2018
Dye started rinsing out, even though I followed the instructions. Does look better then store bought at first, then after a week, it starts washing out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Madelaine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Yvonne C.
mayo 15, 2018
Did not like
PUBLICADO POR:
Yvonne C.
mayo 15, 2018
This was way too dark. Had to redye my hair... Never want this color again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yvonne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sandra B.
mayo 15, 2018
It was pretty good
PUBLICADO POR:
Sandra B.
mayo 15, 2018
It is a little too light. Just a little.
Otherwise it was easy to apply.
Doesn't seem to be holding up as
well as my salon colors do as the
gray is showing through after just three weeks vs
the five I generally get (due to hair growth). I will
try the second batch I just received and apply heavier
in the problem spots in the event it was my application not
the product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Devi B.
mayo 15, 2018
Bottle leak
PUBLICADO POR:
Devi B.
mayo 15, 2018
This is the first time that there was a leak on the develop bottle and not working properly when I tried to use it and lost some cream/liquid already so didn’t have enough for my hair.
I will continue to get another shipment, but if the bottle leaks again then I will stop my subscription.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Devi - We’re so sorry to hear that your order arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution! Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica B.
mayo 15, 2018
Not amused.
PUBLICADO POR:
Jessica B.
mayo 15, 2018
The hair color itself was mulifaceted and had a lot of depth and dimension. I didn't need the subscription to send me color so I cancelled it. I forgot to remove the card completely and sure enough they still charged my card $25.95. When I emailed them they promptly notified me that my money would be refunded. However, that was not the case. It has been nearly a week and the charge is still there...?!? Not to mention no actual human will answer when you call customer service. I feel like this might be a scam. Ladies take yourself to a real salon. You deserve it!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Turbo L.
mayo 15, 2018
Not happy
PUBLICADO POR:
Turbo L.
mayo 15, 2018
I’m not happy with what I received. I was expecting light brown, that is what the color said. Instead my hair remained the same dark brown only with reddish sheen. Not what I wanted at all. From this day on I’m canceling all future orders. No one even noticed any change. Thank you
But I don’t want any more of this product.
[email protected]
B Lopez
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Turbo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim J.
mayo 14, 2018
not for me
PUBLICADO POR:
Kim J.
mayo 14, 2018
after using this product twice I do not see that is adequately covers my gray hair color. a bit disappointing but no sense is putting more $ into a product that doesn't work for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Beth S.
mayo 14, 2018
Terrible for my hair
PUBLICADO POR:
Beth S.
mayo 14, 2018
I tried this product because of the convenience. However, it dried out my hair horribly. And now I cant find any contact info on how to cancel it. To their credit - the color was nice and it covered well.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue P.
mayo 14, 2018
Waxy mess!
PUBLICADO POR:
Sue P.
mayo 14, 2018
This was my second time using this product. The first time I had no issues but the color did not color my gray areas enough so I decided on giving it a second shot when my next shipment came in. Following directions step by step, I noticed that when I went to rinse my hair, it felt like a clump of wax! I had to wash my hair 4 times to finally get my hair back to normal. It wasn't until the 4th time washing that I finally got a good suds buildup. I am so disappointed and happy I cancelled my subscription!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sue - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Trina B.
mayo 14, 2018
Great product but...
PUBLICADO POR:
Trina B.
mayo 14, 2018
Great product but they can’t get the color right. I wanted golden blonde and all three shipments have been red;( Gold is yellow not red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Trina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Carole D.
mayo 14, 2018
Product is very drying
PUBLICADO POR:
Carole D.
mayo 14, 2018
Difficult to cancel, they won’t let me!!!?!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carole - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rhonda C.
mayo 13, 2018
Hard to rinse out
PUBLICADO POR:
Rhonda C.
mayo 13, 2018
Trying to rinse out my hair was difficult felt very gummy even 2 days later like the color though
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhonda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
caroline H.
mayo 13, 2018
colour mix
PUBLICADO POR:
caroline H.
mayo 13, 2018
This has been the worst color experience ever. The color went stiff and like glue in my hair and took about 5 hours of shampooing to feel normal. Terrifying experience. Would never use again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caroline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Emily W.
mayo 12, 2018
Didn’t do anything...
PUBLICADO POR:
Emily W.
mayo 12, 2018
Tried to dye my hair from light brown to blonde, followed all of the instructions and yet my hair looks almost exactly the same, only a few shades lighter. Nothing like the colour I chose...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
mayo 12, 2018
Dries out your hair
PUBLICADO POR:
.
mayo 12, 2018
After 6 months of using, my hair has become very dry and brittle and at times impossible to rinse out. Sometimes it has a waxy, clumpy build-up which takes 4 washes and scrubbing with my fingers to remove. Will be going back to the salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colette - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria S.
mayo 12, 2018
gray hair 2 weeks later
PUBLICADO POR:
Victoria S.
mayo 12, 2018
This color only lasts 2 weeks and last one before that was too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Victoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Melinda S.
mayo 12, 2018
doesn't cover gray
PUBLICADO POR:
Melinda S.
mayo 12, 2018
This didn't work for me. I want to quit
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melinda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
mayo 11, 2018
Less than underwhelmed...
PUBLICADO POR:
.
mayo 11, 2018
...by the whole experience really. I had high hopes considering some of the other reviews.
I'm 40 years old and have been colouring my grey hair for the past 20 years. Sometimes I do it myself and sometimes I go to the salon. The point is I'd say I'm a dab hand at getting the job done myself.
The packaging is cute, but let's face it, you aren't going to be keeping that for too long.
I followed the instructions to the letter. The process was SO messy. My vintage enamel bath tub now needs refinishing as it is so badly stained by the hair dye... that has never happened before when I have coloured my hair. My husband is furious to say the least!
I'm now slightly irritated by the fact that my next package is on its way, without so much as a 'Hi, how did you get on' from my 'personal esalon stylist' following my trial.
I won't be using the dye when it arrives which is a shame as it's a waste of money.
Also there is no clear way or customer service contact to end my 'subscription'. Despite the claims, customer service does not appear to be high on the agenda here.
All I can say is using Esalon has made me realise that going to the hairdresser to have your colour done is worth every penny.
Now how to cancel...wish me luck!..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alea M.
mayo 11, 2018
didn't work out
PUBLICADO POR:
Alea M.
mayo 11, 2018
My natural color is a dark medium blond. Store box color blond turned it brassy light orange (it would be golden at best). I asked esalon for a color that would turn it light Ash blond. I followed instructions to a t. It turned out slightly darker (and a bit on the red side) of my natural color. Not what I wanted. Fortunately, it's not green...I'll take what I can get.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alea - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a red tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Claire T.
mayo 11, 2018
I asked for intense copper and I got a tepid blonde-copper
PUBLICADO POR:
Claire T.
mayo 11, 2018
My family didn't even notice I'd dyed my hair until I pointed out, really disappointing after all the faff of dying your hair to find that there's been barely a change and the vibrant colour you were looking for isn't there. It's not what I wanted at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne A.
mayo 11, 2018
Messed up
PUBLICADO POR:
Yvonne A.
mayo 11, 2018
I was going to cancel my subscription due to grey coverage not working well the past 6 months or so. Esalon offered to give me a free hair color to see if they could correct the problem. I trusted that my color would remain the same as it always has been, but instead of the semi-permanent , they'd simply be switching me to a permanent colorant.... But now my hair is even more messed up! First of all, the perminant dye smells horribly toxic and strong (like eyes almost bleeding, and I don't feel that's an exaggeration, I could hardly breath and had to close my eyes when ever I could during the process) Secondly, they changed my hair color to light brown instead of medium brown and it lightened my roots to an orange color! Omg, I'm so upset and my hair looks terrible... I'll never use them again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yvonne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tori C.
mayo 11, 2018
Bummed
PUBLICADO POR:
Tori C.
mayo 11, 2018
I loved the color I was getting when I started this plan. This last one I just got didn’t come out the way It usually does. I’m so bummed about it because I loved it and now my hair is bright red. Not the normal color. I’m not sure what to do. I really don’t want to dye it again. Like I don’t want my roots to break because of so much product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Susanne E.
mayo 11, 2018
Please dont send me this product again.
PUBLICADO POR:
Susanne E.
mayo 11, 2018
I have not used the product yet, and did not alow you to send more. Stop shipping more until I ask you to.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzanne - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amy C.
mayo 10, 2018
Fading quickly
PUBLICADO POR:
Amy C.
mayo 10, 2018
Color is starting to fade after just six shampoos. Blue highlights were not noticeable.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Nancy V.
mayo 10, 2018
Dissatisfied
PUBLICADO POR:
Nancy V.
mayo 10, 2018
Asked for color to get rid of purple tint...It did NOT,...followed directions to a tee, and in three weeks it needed to be colored again...asked for highlighting, did not have anything...
CANCELLING MY ACCOUNT.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
yvonne S.
mayo 10, 2018
color
PUBLICADO POR:
yvonne S.
mayo 10, 2018
color has really died my hair and its a few shades to dark
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ynonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber H.
mayo 10, 2018
Roots
PUBLICADO POR:
Amber H.
mayo 10, 2018
I reciently used dark blonde copper dye in my hair. My roots till about 3” seem to be darker then the rest of my dyed hair. Is this normal?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kathy S.
mayo 9, 2018
Color is Great, but hard to rinse out
PUBLICADO POR:
Kathy S.
mayo 9, 2018
I love the color, it covers the gray well after my new instructions had me leave on longer. I’m doing roots only & works great with my existing color (from salon).
The only downfall is that when it’s time to rinse out, the product gets very gummy and I have a very hard time getting it out (worse this time than previously). I rinsed for 5 minutes, gave up and added shampoo. Rinsed, conditioned & towel dried; only to discover weird gummy feeling still in my hair! Got more shampoo & tried again. After rinsing & towel drying, started blow drying my hair and still not all out of my hair! Due to this, I won’t be using again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Lori J.
mayo 9, 2018
Cancel order
PUBLICADO POR:
Lori J.
mayo 9, 2018
I want to cancel my order. Not only was color way to lite but it dryer my hair out extremely bad.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber P.
mayo 9, 2018
Super dark, lacked gray coverage and faded in 2 weeks
PUBLICADO POR:
Amber P.
mayo 9, 2018
I really wanted to like this but it came out HORRIBLE! I had to spend a couple hundred at the salon to fix this.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Helen R.
mayo 9, 2018
Dissapointing
PUBLICADO POR:
Helen R.
mayo 9, 2018
it wasn't anything like the colour it was meant to be and it faded after about a week. On the plus side no roots as it was exactly the same colour as before within a few weeks. No easy way to change the colour for next order.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rene L
mayo 9, 2018
Color irreversibly wrong and would not refund
PUBLICADO POR:
Rene L
mayo 9, 2018
I ordered a color that was lighter than my natural hair. The colorist suggested a different shade that ended up being darker than my hair. There is no way to go lighter through esalon's system so I ended up having to go to a salon to get the results I wanted. esalon would not refund my money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jena F.
mayo 9, 2018
Never get the same color twice
PUBLICADO POR:
Jena F.
mayo 9, 2018
When I first started the color was really nice and gradually kept getting darker. I sent pictures and emails and by the 3 rd time decided if they can't mix the right ingredients together to produce the first results its not worth it. Also your hair really does dry out, the products are very disappointing for the price, better to go to the salon and get what you pay for! Go with the drug store brand you will be happier!!!! and that color is consistent!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
katrina F.
mayo 9, 2018
Great grey coverage
PUBLICADO POR:
katrina F.
mayo 9, 2018
This product does great grey coverage. The only thing I didn't like was the color I chose so that was my fault
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer D.
mayo 8, 2018
Color
PUBLICADO POR:
Jennifer D.
mayo 8, 2018
Prefer more copper orange. This was very brown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Micaela N.
mayo 8, 2018
Nice shade
PUBLICADO POR:
Micaela N.
mayo 8, 2018
I loved the shade, but it did not cover my grays. Very disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Micaela - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Amy S.
mayo 8, 2018
Fade
PUBLICADO POR:
Amy S.
mayo 8, 2018
Fades very quick not impressed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Nikki B.
mayo 8, 2018
Still quite dark
PUBLICADO POR:
Nikki B.
mayo 8, 2018
This colour was sent as a replacement because the first one was very dark. I only put to colour on at the end of last week so it hasn't had chance to settle but it is still a bit darker than I am used to.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nikki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jei A.
mayo 7, 2018
Wrong color
PUBLICADO POR:
Jei A.
mayo 7, 2018
The color was darker than my natural hair color and darker than I had wanted to go.
When they suggested the personalized color, I thought it might be too dark but I went along with it as I had never used the product before and didn't what my color was. It did cover all my whites but I don't like how dark my hair is now. I don't know how to go lighter after going darker than what I am naturally. It's only been 10 days so I have yet to find out how long the color will last.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jei - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rochelle L.
mayo 7, 2018
Gray doesn't stay covered
PUBLICADO POR:
Rochelle L.
mayo 7, 2018
I loved the color but didn't like that the Gray came popping right back out after less than 2 weeks.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rochelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juli M.
mayo 6, 2018
Waxy gunk
PUBLICADO POR:
Juli M.
mayo 6, 2018
I cannot get this waxy residue out of my hair. I shampooed FOUR times after applying the color and still cannot get it out of my hair. I wish I could attach pictures. Trying to blow dry it was even worse! Soooo disappointed!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Juli - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debbie W.
mayo 6, 2018
roots were much too dark compared to ends
PUBLICADO POR:
Debbie W.
mayo 6, 2018
Roots much too dark. The two colors did not blend well. Disappointed in results.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Minita C.
mayo 5, 2018
Did not work for me
PUBLICADO POR:
Minita C.
mayo 5, 2018
Not for me. Still too light at the roots.
Also, I did a one time order, why am I being sent another???
Please take me off your autoship ASAP!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Minita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret B.
mayo 5, 2018
NOT GOOD
PUBLICADO POR:
Margaret B.
mayo 5, 2018
the color is very dull, I don't like it at all.
Do not send anymore, I did not sign up for auto shipments.I tried it once and do not want any more shipments; If I do, I will not pay for it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
alexandra P.
mayo 4, 2018
Color
PUBLICADO POR:
alexandra P.
mayo 4, 2018
Well I was looking for red it turned out BROWN, DARK BROWN boo hooo
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alexandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amanda W.
mayo 4, 2018
Average
PUBLICADO POR:
Amanda W.
mayo 4, 2018
Left hair brassy, I dont like brassy, am looking for a dark blonde
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Angelina A.
mayo 4, 2018
I didn't like how it made my hair dryer
PUBLICADO POR:
Angelina A.
mayo 4, 2018
I though it would be better than the ones I bought at the store but no it was the same
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa K.
mayo 4, 2018
To light
PUBLICADO POR:
Lisa K.
mayo 4, 2018
It was to light and did not last but a week and a half! Was not happy at all!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
BELLA R.
mayo 3, 2018
Residue left over after coloring
PUBLICADO POR:
BELLA R.
mayo 3, 2018
Hello. I tried these products four different times in hopes that the residue that is left over would not be in the next mixture. Sadly to say that I just colored my hair two weeks ago and it took three washing for the strange residue to be out of my hair and my GREY HAIR came back after three washings. I am done. Thank you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bella - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen R.
mayo 3, 2018
My custom color
PUBLICADO POR:
Helen R.
mayo 3, 2018
I found that it didn’t do anything to my hair. I was very disappointed. I will not be buying more
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie E.
mayo 3, 2018
Didn't last
PUBLICADO POR:
Marie E.
mayo 3, 2018
Maybe my hair is growing too fast, but it seems like the grey came back after 2 weeks. Now, it's bad. I wash my hair every other day, with color safe product.
For this next order, instead of a demi, can I get it in permanent? Also, I need to lighten up my hair, it's been died very dark brown, almost black with semi permanent from the store a few months ago. I see that the golden brown I'm getting from you is taking, but still see a huge split in between the 2.
Just for this time, I need something that will lift and lighten my old color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Gaby R.
mayo 3, 2018
Expected More
PUBLICADO POR:
Gaby R.
mayo 3, 2018
Didn't cover my light colours as promised. I had to buy at the drugstore another brand of hair colouring to do what I wanted to begin with
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gaby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy Jean M.
mayo 3, 2018
I never Have any luck .. and I tried this time
PUBLICADO POR:
Tammy Jean M.
mayo 3, 2018
Did not change delivery date but somehow it got changed , and I got something I didn’t like the first time .. I canceled my order , can’t have your company sending me stuff when ever they want .. still don’t have the color right .. I’ll just go back to the hair store , stinks cause I got charged 2 on the early for I color I didn’t like or would use . So basic,yet I threw it away ... shame on me for believing in you
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rose S.
mayo 3, 2018
Absolutely livid. Do not buy.
PUBLICADO POR:
Rose S.
mayo 3, 2018
Sent me a bottle for my roots and a different bottle for the rest of my hair. Now my roots are light brown and the rest of my hair is dark. I'm crying and so pissed for even giving this a try.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rose - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth P.
mayo 2, 2018
Custom Color Set
PUBLICADO POR:
Elizabeth P.
mayo 2, 2018
It made my scalp itch. I'm not comfortable using it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy M.
mayo 2, 2018
Orange and yellow brass
PUBLICADO POR:
Lucy M.
mayo 2, 2018
The bass color I was given turned my hair brassy orange and yellow. Very disappointed. The packaging and instructions were great. Very easy to understand. This is my second attempt at a base color from esalon and they were both wrong.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lucy - Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa C.
mayo 2, 2018
The Developer was not sealed correctly and leaked all over my box w/accessories
PUBLICADO POR:
Lisa C.
mayo 2, 2018
This is my first box of the new design/product and the developer was not sealed properly. The seal while intact, the screw top was not and leaked all over my stuff. The box was a soggy mess and developer was everywhere. Not to mention I lost half of my developer. I normally rave about you guys but so far with the new product/design, very unhappy. And I requested twice before that my color be changed and I was sent the wrong color. You used to have great customer service and call anytime I had a color change (which has been maybe 3 times in 4 years) I've sent 2 messages and heard nothing. Very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We never like to hear that our customers are unhappy with their color or our service, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria E.
mayo 1, 2018
Didn't cover greys
PUBLICADO POR:
Victoria E.
mayo 1, 2018
Didn't cover my grey very well and was a bit too light and too golden. Wanted a darker ash tone. Hope the change of colour will help cover my grey better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Victoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Cara M.
mayo 1, 2018
Not for site publication - but I can't find your contact information
PUBLICADO POR:
Cara M.
mayo 1, 2018
I usually like the color and experience with eSalon. This package however is seemingly unuseable - I can't open the developer no many how many jar openers I try. It seems fused together somehow.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cara - Thank you for your feedback. We apologize for the disappointing experience you had with the color cap. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl C.
mayo 1, 2018
2nd order not like the 1st...
PUBLICADO POR:
Cheryl C.
mayo 1, 2018
This time the color did not last. Gray hair came back within 1 week. Disappointed but I will try one more time, my 3rd because the 1st time color was beautiful, lasted and my hair felt so soft.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy T.
mayo 1, 2018
Need to fix the waxy residue!
PUBLICADO POR:
Tracy T.
mayo 1, 2018
I have washed and scrubbed my hair SEVEN times since coloring it yesterday, I am unable to remove the wax residue on my hair. This should not be the case. The color looks wonderful, however, I cannot deal with the waxy feeling! I can barely get a comb through it!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Dawna C.
mayo 1, 2018
New to esalon
PUBLICADO POR:
Dawna C.
mayo 1, 2018
I just tried esalon for the first time. The first shipment did not arrive after a few weeks so I called and a new order was sent out right away. I have mixed feelings. First the pros. My hair is nice and soft and looks natural. The colour turned out different at the roots than the ends. I was hoping to achieve more of a blend but this didn't happen. My biggest concern was the product fumes were so strong that I had a reaction with my eyes. It didn't irritate my scalp, but I could hardly open my eyes. They were burning and tearing throughout the process and I had a headache the remainder of the day. This was disappointing as the product leaves your hair with lots of shine. Not sure if I will reorder due to the intense fumes and colour issue. I want to be able to achieve a consistent overall colour and I would also like to be able to go lighter.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawna - We’re so sorry to hear that you were disappointed by the results of your color application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lori T.
abril 30, 2018
Not quite what I was looking for
PUBLICADO POR:
Lori T.
abril 30, 2018
I was hoping to cut out some of the red and bring back more of my blond when I asked to change the color. The make up of the color guide sent looked right but it did not work that way
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa G.
abril 29, 2018
Didn't like
PUBLICADO POR:
Lisa G.
abril 29, 2018
Color is way too red. Not even a dark mahogany! Not even close. I stressed the love of a dark rich color. Didn't get it. I have hot roots. Very unhappy with color.
Ok, so I received a new adjusted color. Now its way too brown. More mahogany is needed. At least my roots aren't a hot red! See 2 new photos. One shows hot red roots the 2nd dark brown hair. I sent pictures of what I wanted.
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PUBLICADO POR:
Ruth G.
abril 29, 2018
Scared at first/turn out great
PUBLICADO POR:
Ruth G.
abril 29, 2018
At first I was not pleased with the color as it was too dark but I must say that after 1 week I have been getting really good compliments about my hair. So Stephano please disregard previous review and would like to continue with the original color selected for me if possible.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruth - We're so happy to hear that you're enjoying your customized hair color! We will make sure to let your colorist know. We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
sandra S.
abril 28, 2018
Very poor coverage
PUBLICADO POR:
sandra S.
abril 28, 2018
Has not covered my grey hair at all will be going back to a box dye
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Susan M.
abril 28, 2018
Felt damaging
PUBLICADO POR:
Susan M.
abril 28, 2018
This color looks good but made my hair feel really dry after.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
lauren G.
abril 28, 2018
Instructions are wrong and confusing
PUBLICADO POR:
lauren G.
abril 28, 2018
I keep receiving instructions to do a root color and I don’t need a root color . My gray is not shown at the roots but in peices all in my hair so I need a full color instructions . And I want to color my hair black . It use to be black and I like it to be black again not dark brown . I told them I wanted it darker but they still sent me brown
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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