I was lead to believe this was a service that understood the subtleties of your hair colouring requirements
I have just used my first delivery of hair colour and am very disappointed
I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!!
How come ?.... I thought this was a bespoke hair colouring service
I could have got this colour from any old packet from the supermarket
I feel ripped off
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Respuesta de nuestros expertos
Janet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Chrissie C.
julio 22, 2018
I'm done
PUBLICADO POR:
Chrissie C.
julio 22, 2018
So this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9
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Respuesta de nuestros expertos
Chrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maryna C.
julio 21, 2018
It has changed
PUBLICADO POR:
Maryna C.
julio 21, 2018
I think something changed in the formula recently. I have been using the color for about a year and I feel like the color is now more difficult to apply because it won't wash off well after coloring, even after 2-3 rounds of shampooing. I can get rid of the hair feeling and looking sticky and dirty only after a couple of days which bothers me. The color still covers well and all, but these first two days after refreshing it are not nice.
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Respuesta de nuestros expertos
Maryna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
albert B.
julio 21, 2018
I ordered blonde im now this horrible shade of grey
PUBLICADO POR:
albert B.
julio 21, 2018
my color was adjusted to get rid of the red and now i went from lt blonde to grey drab.. Im highly disappointed and want to return the box that just came .. and get a refund for my previous order as its NOT what i ordered. not even close now I have to redo my hair entirely..
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Respuesta de nuestros expertos
Albert - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Karri P.
julio 21, 2018
What happened???
PUBLICADO POR:
Karri P.
julio 21, 2018
My naturally light to medium brown turned JET BLACK after I touched up my roots. I even sent in pics of me with my natural hair color. Do not order!!
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Respuesta de nuestros expertos
Karri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LAURA S.
julio 21, 2018
Stain Guard Reduced
PUBLICADO POR:
LAURA S.
julio 21, 2018
I am very sad that the quantity in the Stain Guard packet is reduced in size. I really depend on this to protect my sensitive skin. Now there is not enough to do the job well.
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Respuesta de nuestros expertos
Laura - Although the we have not reduced the size of the stain guard packettes, we're truly sorry that you are dissatisfied. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate your feedback. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maria G.
julio 21, 2018
Stubborn grey hair
PUBLICADO POR:
Maria G.
julio 21, 2018
Loved the color! But greys along hair line started showing just as fast as store bought..two weeks and I could of touched up the roots...
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Respuesta de nuestros expertos
Maria - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can increase the grey coverage in you color formula. Your next order will include an updated formula and new instructions!
PUBLICADO POR:
Lisa C.
julio 20, 2018
Did not cover my gray as much as previous
PUBLICADO POR:
Lisa C.
julio 20, 2018
The color was ok. I like a little more vivid color. This color seems drab and did not cover my gray as well as previous color. That color was too dark but colored the gray. It does not seem to have any dimension in the color.
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Desiree R.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terri P.
julio 20, 2018
Did Not Get What ai Requested
PUBLICADO POR:
Terri P.
julio 20, 2018
I sent a message to eSalon weeks before my order shipped asking for the addition of more red to my color. I got a response saying my message had been received almost at immediately. The note from the colorist said “Adjusted tone” in my shipment. I’d requested the tone adjustment on the prior color. So nothing was changed . Very disappointed as I’m going on an important vacation tomorrow and my hair looks exactly the same. :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sharon L.
julio 20, 2018
Missing order
PUBLICADO POR:
Sharon L.
julio 20, 2018
Impossible to review as STILL NOT RECEIVED!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that you have not received your order. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. Keep an eye on your inbox for more details.
PUBLICADO POR:
Addison W.
julio 20, 2018
Same
PUBLICADO POR:
Addison W.
julio 20, 2018
Was not what I was expecting very similar to my now hair color
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Respuesta de nuestros expertos
Addison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your color. We truly appreciate your feedback.
PUBLICADO POR:
Tianna M.
julio 19, 2018
Leaves my hair gummy and stiff
PUBLICADO POR:
Tianna M.
julio 19, 2018
I was not happy both times I’ve tried this. Left my hair feeling extremely damaged. I want to cry.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Valinda M.
julio 18, 2018
Red
PUBLICADO POR:
Valinda M.
julio 18, 2018
This time the color brought out more red highlights which I don't want.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Valinda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
sandy S.
julio 18, 2018
Harsh on hair
PUBLICADO POR:
sandy S.
julio 18, 2018
The color is ok and definitely colors grays better and longer than store bought dye. My issue is the conditioner. It doesn't work well at all. My hair feels very brittle afterward. I had to purchase a box of Revlon from a discount store to get the conditioner. That worked better. The dye will dry your hair out so that after conditioner needs to be much better and more of it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Alexandra C.
julio 18, 2018
Faded quickly
PUBLICADO POR:
Alexandra C.
julio 18, 2018
This formula wasn’t as long lasting as previous colors I’ve used. The color faded out to an orange in some sections after only a few washes
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alexandra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Amanda L.
julio 18, 2018
color
PUBLICADO POR:
Amanda L.
julio 18, 2018
color wasnt what I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Jean C.
julio 18, 2018
Not happy
PUBLICADO POR:
Jean C.
julio 18, 2018
Unfortunately it didn't cover totally. I think my next order I shouldn't be charged
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria S.
julio 17, 2018
Terrible for my hair
PUBLICADO POR:
Maria S.
julio 17, 2018
Color itself was good but it left my hair extremely dry and unmanageable.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Christina C.
julio 17, 2018
Need to change
PUBLICADO POR:
Christina C.
julio 17, 2018
I will give this a try one more time. I found that my grays came in within 2 wks and the red that was added really showed on my roots so for my next color, maybe no red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Josie C.
julio 17, 2018
I love your product
PUBLICADO POR:
Josie C.
julio 17, 2018
I Love you’re product but I’d still like a little lighter shade.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Josie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
evan A.
julio 17, 2018
It frys your hair
PUBLICADO POR:
evan A.
julio 17, 2018
My hair was a tangled mess after using this product the first time and then my ends were fried. I did not realize the company would just keep sending me more of the dye. I did not want it. The second time I tried it, it covered all my gray (which is a tiny amount) and I used KLORANE conditioner for color treated hair. Much better results that lasted until the fine hairs on the side of my hairline grew out. So I ordered it again. This time it didn't cover any of my gray. I did everything exactly as the instructions said to do. I used the eSalon shampoo and conditioner, I timed how long I left the dye on. I am never ordering from this joke of a company again. Considering I paid $25 for the dye kit and another at least $5 for shipping-- I could have gone to my stylist for about $10 more and had her cover my gray. This is a total rip off and I'm sure I will not receive any kind of refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Evan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
julio 16, 2018
Color was totally wrong
PUBLICADO POR:
.
julio 16, 2018
Color was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters.
Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patrise D.
julio 16, 2018
Did not cover my grays
PUBLICADO POR:
Patrise D.
julio 16, 2018
This special color made by professionals did not cover my gray hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacky M.
julio 15, 2018
My hair.
PUBLICADO POR:
Jacky M.
julio 15, 2018
Lovely colour but just doesn't last in my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chemonne O.
julio 15, 2018
Flat colour, faded in less than a week
PUBLICADO POR:
Chemonne O.
julio 15, 2018
The colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tessa K.
julio 15, 2018
Color didn't cover ombre
PUBLICADO POR:
tessa K.
julio 15, 2018
I received a second bottle for my ends to cover ombre but it didn't work :-(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gin S.
julio 15, 2018
Never received
PUBLICADO POR:
Gin S.
julio 15, 2018
I was billed $25 but never received the product
I'm very unhappy about that
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristy T.
julio 15, 2018
My color is WAYYY Off from what I ordered!
PUBLICADO POR:
Kristy T.
julio 15, 2018
The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah Rose C.
julio 14, 2018
DON'T BUY I'M SCARED FOR LIFE!
PUBLICADO POR:
Deborah Rose C.
julio 14, 2018
It would not wash out, took several attempts. Left my hair dry and damaged., it also turned my hair black with red tint. This is not my colour or the colour I ordered. Plus it burns your skin!!
IT BURNED MY SKIN. I AM NOW SCARED FOR LIFE,
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PUBLICADO POR:
April L.
julio 14, 2018
Not the color i order
PUBLICADO POR:
April L.
julio 14, 2018
I am so disappointed!! I ordered lightest Blonde the color came out a gray blonde I look 10 years older, really looks terrible i already had light Blonde hair but my roots were grown out. Dont want this anymore i look much older now!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura L.
julio 13, 2018
No worthted faded colour just in couple weeks
PUBLICADO POR:
Laura L.
julio 13, 2018
Hi in the biginning when I finish colouring my her I was so happy now .........
I don't know what to say I was wrong about product from esalon I was colour my hair with eSalon on 22/6/2018 and now I add my results after couple weeks on 13/7/2018 is disaster my colour is Faded I'm almost back to blonde again after couple washes and I use special shampoo to protect colour but is no working at all to be honest I never going order again from here just waist of money .. so desipoited..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kathryn C.
julio 13, 2018
Was not at all what i asked for
PUBLICADO POR:
Kathryn C.
julio 13, 2018
Ive tried esalon 3 times over the years and the colour never comes out remotely like it should (my 7.4 requested ended up a 6.65 at best)
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abby C.
julio 13, 2018
not enough gray coverage
PUBLICADO POR:
Abby C.
julio 13, 2018
I tried this product a couple of times and still not enough gray coverage
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Abby - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erica H.
julio 13, 2018
Could not get the color I wanted
PUBLICADO POR:
Erica H.
julio 13, 2018
The service is great with the shipping and auto-renewal, however if you have a specific color in mind you will most likely not get it. I have grays and am only 26, my hair also grows incredibly fast, so touching up my hair can be expensive at the salon. I wanted to try eSalon to help financially, however it changed my original hair color completely. I had medium brown hair to start with and when I did my first color with eSalon it came out really dark (to be somewhat expected)... I knew it would lighten with washes. However, my hair started to have a red tint to it. It would get more orange on the ends as time went on. I use a salon brand sulfate-free shampoo as well. The next two orders I requested a better mixture to combat the redness. My second order did nothing to help my redness and also did not cover any gray. When I asked for adjustments for my third order, I received the same color combination as my first order. Just an endless cycle, and now I have a red tint to my hair that is incredibly hard to get rid of.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kaelyn H.
julio 13, 2018
DESTROYED MY HAIR
PUBLICADO POR:
Kaelyn H.
julio 13, 2018
I used this for the first time, and it completely ruined my hair! It's left an OILY FILM that I CANNOT get off, I've even tried washing it with baking soda! Would NOT recommed! I've fried the ends of my hair before, so I know it isn't fried, but it feels and looks disgusting and takes forever to dry. I can literally scrape crap off of my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kaelyn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer D.
julio 12, 2018
Disappointed in product name and packaging changes
PUBLICADO POR:
Jennifer D.
julio 12, 2018
I'm disappointed in product name changes and packaging. I need to order more Love Unconditionally, but don't know which product to purchase. Please go back to previous product names and packaging.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Antonia H.
julio 12, 2018
Brown with orange disaster
PUBLICADO POR:
Antonia H.
julio 12, 2018
I sent in a picture for proper color matching. I wrote notes detailing the light blonde I wanted. I referred to a specific esalon employee by name to further indicate the light color blonde I wanted. I was already light blonde except for the roots. I have been using color in my hair for 30 years. I followed the instructions exactly and the color I ended up with is a mouse brown with orange highlights. I'm HORRIFIED! It will cost me between $180 and $250 to get it color corrected and highlighted. Can't believe I fell for the marketing and ruined my hair. NOT WORTH THE RISK!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Antonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
EMILIA N.
julio 11, 2018
I don' t like the colour is too red.
PUBLICADO POR:
EMILIA N.
julio 11, 2018
I don' t like the color is too red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emilia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Corrine L.
julio 11, 2018
Loved color
PUBLICADO POR:
Corrine L.
julio 11, 2018
Color was beautiful but product too strong on my hair and scalp. Never used 2 boxes I rec'd because it was nasty on my scalp and took 5months for hair to get back to healthy..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Corrine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lys L.
julio 10, 2018
ZERO STARS
PUBLICADO POR:
Lys L.
julio 10, 2018
I've colored with eSalon twice and both times it had to be fixed - not 'I don't like the color' fixed, it's "my roots don't match the rest of my hair" fixed. I would think after the first time, they'd keep a record of what I got, what I liked. Apparently not, because after last time, I'm thinking it's a slam dunk. Just refreshed the same color we did last time - NOOOOOO! I get drk brown when my hair is red. Then I get a form letter about how to start over,,,, yeah, thanks a lot. NOT!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lys - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessie K.
julio 10, 2018
Not enough red
PUBLICADO POR:
Jessie K.
julio 10, 2018
Needs more red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Casedra E.
julio 10, 2018
Color did not match
PUBLICADO POR:
Casedra E.
julio 10, 2018
I will not be ordering again, my first purchase did not turn out correct and the process to be fixed took far too long! I will forever be a Sally's girl and do my own hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Casedra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roz T.
julio 10, 2018
Conditions well
PUBLICADO POR:
Roz T.
julio 10, 2018
Left my hair in lovely condition but was far too dark, had to go to hairdressers to get it coloured lighter
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roz - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stella N.
julio 9, 2018
Very faint color
PUBLICADO POR:
Stella N.
julio 9, 2018
Not as expected,very faint ,expected it to turn much brighter like in models hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stella - Thank you for reaching out! We are sorry to hear that your color formulation did not come out as bright as you expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jenni B.
julio 9, 2018
MY HAIR IS BLACK!!!!
PUBLICADO POR:
Jenni B.
julio 9, 2018
My hair is not red mahogany...it's BLACK! It's horrible!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenni - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
jesse P.
julio 8, 2018
what went wrong
PUBLICADO POR:
jesse P.
julio 8, 2018
I was nervous to see so much brown on the formula chart for my roots and none on the ends formula. Followed directions to a T. The roots came out a dark cherry brown which is the one color I do not like. The ends bottle lightened and colored a little bit but didnt hold very well. Maybe less brown would have worked or not doing the full 15 minutes. For a second time, I dont know what to do. This is upsetting.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jesse - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gemma T.
julio 7, 2018
Hair dye
PUBLICADO POR:
Gemma T.
julio 7, 2018
Was not happy with product as didnt dye my hair just my scalp.I had followed all the instructions aswell
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gemma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hafsa Romaana M.
julio 7, 2018
Mediocre
PUBLICADO POR:
Hafsa Romaana M.
julio 7, 2018
I was really looking forward to this, but I found I have a better result with dyes that I can buy from a supermarket as the colour was not quite right. This left me with slightly hot roots. It smells nice, but I wouldn’t purchase again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hafsa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa L.
julio 7, 2018
Missing conditioner
PUBLICADO POR:
Lisa L.
julio 7, 2018
My color order came with 2 shampoos and no conditioner 😣
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Christelle B I.
julio 6, 2018
Need a warmer blonde with lighter blonde highlights if possible...not red please
PUBLICADO POR:
Christelle B I.
julio 6, 2018
I should return this last bottle for a darker warm blonde with a small amount of gold not red highlights...I do not want to use the one sent as it does pull too mush red on back of head roots and crown...sides and frontal areas are still more reddish gold instead of blonde with lighter blonde highlights...what do you suggest?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Zoe S.
julio 6, 2018
Worst home dye set I've used
PUBLICADO POR:
Zoe S.
julio 6, 2018
This was by far the least user friendly home dye set I have used. Firstly the stain protect did absolutely nothing I have stains on ears, behind ears, on my neck and on my forehead. Secondly despite having commented that I have very thick hair didn't receive enough dye to colour all of my hair (I used 2 bottles), fortunately due to greys I started at the front so it isn't too noticeable until I re-dye it. And finally despite patch testing I had an allergic reaction and now have a sore on my temple.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Zoe - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Shelley L.
julio 6, 2018
New formula?
PUBLICADO POR:
Shelley L.
julio 6, 2018
The conditioner does not rinse clean. Since the new packaging, the conditioner leaves my hair sticky. The first time, I thought it was my fault so this time I paid attention to making sure I rinsed my hair really well. Same story as before.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelli T.
julio 5, 2018
Impossible to Cancel Auto-shipments
PUBLICADO POR:
Kelli T.
julio 5, 2018
The idea is great; have hair color formulated for me and shipped to me. The reality is that it is nearly impossible to find a way to cancel my subscription. This is why consumers hate the notion of auto-shipments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelli - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Isa T.
julio 4, 2018
It was a good first experience.
PUBLICADO POR:
Isa T.
julio 4, 2018
The instructions explained the steps well enough for me to do it as a first timer.
The color was a nice hue on its own but there really isn't much change to what my hair looks like. Sometimes I can see the color but it blends in with my natural color, which is kind of good. However I knew going in that it wouldn't show up as a bright color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Isa - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
April D.
julio 4, 2018
Crap!
PUBLICADO POR:
April D.
julio 4, 2018
My hair products were exploded all over the inside of the box it came init was disgusting and then I couldn't find the right place that I ordered from so I could complain I can't send it back because its leaked and the u.s.post office won't let you mail hazardous materials in the mail. This place sucks big time and my 2nd box which shipped out today because I couldn't cancel fast enough if it comes mailed in a sloppy mess I will let everyone know. 🔊
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - Thank you for your feedback. We apologize for the disappointing experience you had with our color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
amanda L.
julio 4, 2018
I got the opposite color!
PUBLICADO POR:
amanda L.
julio 4, 2018
I was quite excited when my package arrived, but I was disappointed with my colour. I had asked for a darker purple, but my hair turned a dark red! My hair had also become thick and chunky. I'm quite disappointed, but glad the overall experience didn't ruin it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin M.
julio 4, 2018
Gray showing through
PUBLICADO POR:
Erin M.
julio 4, 2018
The last two times I have colored my hair, the color does not last very long. When I had my hair professionally colored at a salon, the color would last at least six months. Now, with eSalon, I'm lucky if it lasts one month. I don't know if I will buy again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erin - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Diane M.
julio 3, 2018
Color was not the same! June 2018
PUBLICADO POR:
Diane M.
julio 3, 2018
The color was the wrong formulation..... It did NOT work.
I did everything the same... I am amazed & upset that it will need to be Re-color/touched up.. With another product. There must have been a mix up & they sent the wrong formula... NEW PACKAGING...? Less effective?
Not acceptable! I'm sorry.😞
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aleta - We’re so sorry to hear that you were disappointed by the results of your Light Set Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natasha G.
julio 3, 2018
Easy to use and great colour
PUBLICADO POR:
Natasha G.
julio 3, 2018
Its really easy to use and the colour is lovely and all my greys are gone but its still toooo red. I've only just done it so I will see if it calms down but its definitely more red than ash.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Natasha - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Tracy M.
julio 3, 2018
Not so great
PUBLICADO POR:
Tracy M.
julio 3, 2018
This color was just one step lighter than my last order yet it turned my roots orange. Not a great look...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
susan D.
julio 3, 2018
washed out after just one washing
PUBLICADO POR:
susan D.
julio 3, 2018
Color was a lot better, but it washed out after just one washing. Scalp was very itchy, too!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
kathleen P.
julio 3, 2018
Changes are not positive
PUBLICADO POR:
kathleen P.
julio 3, 2018
I've been a eSalon user since 2013. The recent changes to the packaging leave much to be desired. The developer had leaked all over the box. The color bottle's large opening makes pouring more of a challenge. Standing in the shower with color everywhere, twice now, I was unable to tear open the shampoo packet because the tab broke off needing me to get out of the shower and find a pair of scissors. Please stop skimping on the quality of your packaging.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara M.
julio 2, 2018
Can not cancel!
PUBLICADO POR:
Barbara M.
julio 2, 2018
I do not like nor do I want this product. I've had NO success trying to cancel . . . good grief, no relief! PLEASE CANCEL and inform me when you have done so.
Thank you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julia M.
julio 1, 2018
The "colorist" obviously did not read my detailed email instructions
PUBLICADO POR:
Julia M.
julio 1, 2018
I am completely white/gray, so I need good gray coverage.
I wrote an email in detail telling them I was gray. I also wanted a blonde with a mix of level 9 and 10.
What was sent was a stock blonde level 10 with bleach. So not only did it bleach what remaining nice color I had, but did not cover the roots. So, with white roots I remain...sad....
I am cancelling my membership as the "colorist" did not pay attention to my detailed description of what I needed.
So, I will continue to color my own hair with the way better products from the beauty supply store.
Don't know what I was thinking in joining this online supply.
Sincerely,
Julia
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Celeste W.
julio 1, 2018
Too maroon
PUBLICADO POR:
Celeste W.
julio 1, 2018
This color was way too maroon and red. I was thinking a hint of reds and this was way too red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Celeste - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Melanie S.
julio 1, 2018
Very disappointed
PUBLICADO POR:
Melanie S.
julio 1, 2018
I hate to say this, but I was very disappointed with this very last shipment. I have touted your services to friends and family and Facebook, etc. and have been very pleased with your products up until this point. But this last time you got it very, very wrong! The base color that was used on my roots, etc. was perfect. But the second color sent for my tips was completely off and left my hair with very bright, vivid red tips instead of blending with the rest of my hair. I’m not sure how it was so far off, but it was. As I said, I’ve never had this problem with you before and have always been pleased in the past, but, unfortunately, when it comes to women’s hair, one time wrong is one time too many!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Malanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
aleta M.
junio 30, 2018
Excellent service but colour hard to wash out
PUBLICADO POR:
aleta M.
junio 30, 2018
I can't rate the customer service highly enough. I spent 35 mins on phone talking through my hair colour history and problems. They really listened to what I wanted. But I found the newer formula hard to wash out (I'd used this 3 years ago something has changed) I massaged colour at scalp before rinsing as per instructions but still had a waxy sticky residue on ends. I also found the smell of ammonia very strong. This could be because I've been using ammonia free colour previously. I was pleased with the colour initially but on my roots (brown with 10 percent grey at most) lifted and faded alot lighter after couple of weeks. Despite using a colour safe shampoo. Obviously all colour fades but this was a few shades lighter with grey looking like it just had a colour wash effect peaking through. I'm not sure if this is my hair as I've had trouble getting any colour to take on my regrowth , even salon colour due to perhaps HRT medication.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aleta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rose L.
junio 30, 2018
Roots too dark
PUBLICADO POR:
Rose L.
junio 30, 2018
My request for a “less brassy” look resulted in a new color that was much too dark. The dark root looked liked my color was growing out and that it was time to color. Still working to find the right solution for my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rose - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise M.
junio 29, 2018
too runny
PUBLICADO POR:
Denise M.
junio 29, 2018
runs all over my head and face.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unsatisfied with your recent custom blended hair color and that it felt runny. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Maria M.
junio 29, 2018
Fades really quickly
PUBLICADO POR:
Maria M.
junio 29, 2018
It’s suppose to be a permanent color but after a couple washes it tends to fade even though my color is black.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Sharon T.
junio 29, 2018
Light Gold Blond
PUBLICADO POR:
Sharon T.
junio 29, 2018
I tried eSalon because I wanted to see if the color would last longer than what I buy at the store and do myself. My goal was to stick to my regular hair color. What I ended up with was a dark beige color. It turned out darker than I have ever been.
I didn't like the dry, spongy-feel of my hair that happened with this product. I had to use tons of conditioning spray to get the tangles out. The "good" news is; this color is going no-where. I have even been using harsher shampoos to try rinse it out.
eSalon was fun to try even if my experience wasn't 100% great. I think it would be good for people with dark hair because, like I mentioned, the color has great staying power. I just wish there were a lighter blond option.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Madonna E.
junio 29, 2018
Just ok. Color was not what I was hoping.
PUBLICADO POR:
Madonna E.
junio 29, 2018
I've tried drug store boxed red hair dyes before, and never liked how they always seemed too pink-toned and unnatural-looking. I guess red is just challenging! Because I found my color to be not much better than those. I asked for a coppery red with no pink tones for my dark reddish-blonde hair, and I got a dark auburn-type red, with some pink. The company offered to make a new formulation for me, but I don't think it's likely to work out. I think the coppery red of my dreams can really only happen if I'm willing to spend $100/month for salon color. I also thought the customer service could have been better. I was given the impression before buying that someone will contact you for a consult about your color order if you have questions. I received no contact, and when I emailed about it, got a snooty reply back. Perhaps this company would be ok if your color needs were simpler, such as gray coverage or black hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Madonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
ARIETTE M.
junio 29, 2018
Terrible
PUBLICADO POR:
ARIETTE M.
junio 29, 2018
My hair was blonde now it grey and it looks dirty and I followed my instructions to the letter my results was not what I was expecting
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ariette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jill S.
junio 28, 2018
Horrible service
PUBLICADO POR:
Jill S.
junio 28, 2018
I changed my formulation, spoke through email with a colorist and even submitted pics of what I wanted. They confirmed my colors would be changed. It came as the same color as was previously received. When I complained they offered to refomulate it for next time and wanted me to send pics again and go through the whole process again. Mean while I have a color I paid for, won't use and they wanted me to pay for another new color. No way! Disappointed at the run around and lack of guarantee follow through!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Daniel J.
junio 28, 2018
Don't do it
PUBLICADO POR:
Daniel J.
junio 28, 2018
They will keep all your info, bank, credit card etc. They will bill you an d keep sending you product, rip off
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Daniel - There are a lot of options for you with eSalon! If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The biggest advantage of our hair color plan is that you receive 20% off of every order! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Bev S.
junio 28, 2018
No show!
PUBLICADO POR:
Bev S.
junio 28, 2018
Did not receive my first order which meant I havent used the second order yet as went to salon to colour. Disappointing!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bev - We’re so sorry to hear that you did not receive your customized hair color kit. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Donna L.
junio 28, 2018
Not the correct color for me
PUBLICADO POR:
Donna L.
junio 28, 2018
I wanted to adjust my color from a dark brown with reddish highlights to more of a chocolate brown color. That is not what I received. My color is a flat dark, dark, dark brown now. I don't like it at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michelle E.
junio 28, 2018
Demi-Permanent dried my hair out
PUBLICADO POR:
Michelle E.
junio 28, 2018
My hair became very dry, I followed and pre-read the directions in the box(not rocket science). No response from my "Colorist" . I had to go buy a moisture mask for my hair :0( This is the first Demi that ever dried my hair out which it was drying like a permanent color would be(maybe mix-up) and the color was more brown than red(sad face). I only use Demi on my locks. Super hopeful this would save me from the salon time, unfortunately this was a terrible experience back to the salon for me..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sheila E.
junio 27, 2018
Did Not Cover My Gray
PUBLICADO POR:
sheila E.
junio 27, 2018
Disappointing. Messy and resulted in little noticeable improvement.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Karen W.
junio 27, 2018
Color
PUBLICADO POR:
Karen W.
junio 27, 2018
I have medium blonde hair. I follow the exact instructions for the copper cover. After processing, the only difference was a few strands of copper hair.
Please cancel any further shipments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erin S.
junio 27, 2018
Something went wrong
PUBLICADO POR:
Erin S.
junio 27, 2018
I followed all the instructions and this was more brown and less reddish brown. So now my hair is brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Debbie P.
junio 27, 2018
Root touched up
PUBLICADO POR:
Debbie P.
junio 27, 2018
I followed instructions and it didn’t fully cover the gray. I will have to touch up again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Kerri A.
junio 26, 2018
Took me 3 days to get it washed out of my hair
PUBLICADO POR:
Kerri A.
junio 26, 2018
In filling out the questionnaire an saying that I have long thick curly hair I was excited because i thought that i would be sent enough product to color all of my hair and and whatever else would be enough. The shampoo and conditioner packets were maybe 1/2 a tbsp and did not even begin to cover my hair. This product is so waxy, day one my hair looked like i hadn't washed in in a month! It was heavy and greasy, day 2 my roots,were still clumpy and greasy and my ends looked like crap. Finally after 3 days I think it is all rinsed out, I'm not happy at all
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kerri -We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Deanna T.
junio 26, 2018
Color
PUBLICADO POR:
Deanna T.
junio 26, 2018
The color does not stay on roots very long it seems like I get two weeks and then the gray starts coming out on the roots.its very upsetting. This is my last order . Please send now and I don’t want anymore. I want to cancel my contract. This is the last order. Send now please and I don’t want anymore orders. Thanku
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deanna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline H.
junio 25, 2018
Not Happy At All
PUBLICADO POR:
Jacqueline H.
junio 25, 2018
Product was very runny. Making it hard to apply with a brush/bowl set. Better designed for bottle application. Color selected was a Blonde with Copper. It was to take my very light blonde hair and make it a bit more of a strawberry blonde. I got mid level brown almost auburn. I'm VERY disappointed in the color. It will take months for this to fade out, or risk damaging my hair to strip or bleach it back to normal. This was a waste of $40.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica T.
junio 24, 2018
Darker than expected
PUBLICADO POR:
Jessica T.
junio 24, 2018
My hair prior had a at home dye treatment that faded to coppery red. I wanted to get back to my natural color, which is a dark brown. I did my hair last night and the color looked almost black (which I am ok with), but that damn red is still there too. Was hoping to get rid of that completely.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa F.
junio 24, 2018
Results were not as expected
PUBLICADO POR:
Lisa F.
junio 24, 2018
I used the color chosen for me, and my hair is still a reddish tone. In my opinion, this color did not help. I was advised to use a color with ash in it. Not sure if this was neutral. I have brassy tones to my hair as I did before.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Amy B.
junio 23, 2018
Not impressed
PUBLICADO POR:
Amy B.
junio 23, 2018
The smell was awful, there wasn’t enough color for my long hair, my hair felt terrible after using the shampoo and conditioner, and the color faded pretty quickly to show my previous highlights. Not for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Margie D.
junio 23, 2018
Very upset customer!!
PUBLICADO POR:
Margie D.
junio 23, 2018
I don't understand why you would ask for any remarks after you place an order because it seems like you ignore them any way. I asked if you could please send me the same thing I purchased in the past and if possible please just add a little more gold highlights and you put more copper in it. I'm very upset because it seems like you didn't even care to pay attention to anything I asked of you. Now I'm stuck with this color that I don't like at all. I can't believe that I trusted you to listen to me. From, Margie Dougherty
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Margie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla J.
junio 23, 2018
DID NOT RECEIVE ORDER
PUBLICADO POR:
Kayla J.
junio 23, 2018
My order said it was delivered yesterday, but I have received nothing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kayla - Thank you for reaching out! We are sorry to hear that your color order was not received. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
colorado5280
junio 23, 2018
Too Red
PUBLICADO POR:
colorado5280
junio 23, 2018
This was eSalons 4th attempt to eliminate the red tint added by coloring. My hair was previously natural; never colored. The eSalon process is a complete guessing trial and error process. All color sets have made my once golden brown hair, look red. Their 5th attempt is in process now. Wondering how other online products compare. :/ So far, disappointing coloring product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robert S.
junio 23, 2018
ugh!!
PUBLICADO POR:
Robert S.
junio 23, 2018
My color was supposed to be light brown.
my hair is now dark brown! I could have done better at Rite Aid.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robert - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cindy M.
junio 23, 2018
adjustment not good
PUBLICADO POR:
Cindy M.
junio 23, 2018
After getting my second color had adjusted was suppose to be light blonde however it went darker and had to much of a blue tint in it yuck..... don't want to do this again....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joanna K.
junio 22, 2018
Meh
PUBLICADO POR:
Joanna K.
junio 22, 2018
The color is good, however, it won’t rinse properly out of my hair. I followed the instructions exactly, and have scrubbed my hair 3 times since dying it. There is still a residue that feels waxy and looks incredibly greasy. I’m getting so frustrated.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joanna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
JULIE K.
junio 22, 2018
Easy enough
PUBLICADO POR:
JULIE K.
junio 22, 2018
The color was a little off and I think I should have left it on even longer to help with the gray coverage but overall happy with it. Will know more after my 2nd order with the color adjustment
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Andrea B.
junio 22, 2018
Didn't get what I asked for
PUBLICADO POR:
Andrea B.
junio 22, 2018
Didn't get what I asked for, advised of color change and they still sent whatever they wanted
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Marianne B.
junio 21, 2018
Coverage
PUBLICADO POR:
Marianne B.
junio 21, 2018
The color formulated is good but I have stubborn grays and it doesn't cover well or last for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marianne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
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