Love the color. The highlites are perfect but it is a little harsh on my hair. In all fairness it may be because I bring the high lites to the end of each strand rather than just the roots. So it feels baked but it may be my own doing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Tracy- Thank you for your feedback. We are happy to hear that you are enjoying your color. We have reached out via email with some further information regarding your highlight application. Thanks again for taking the time to share.
PUBLICADO POR:
Kim B.
noviembre 29, 2018
Roots not covered
PUBLICADO POR:
Kim B.
noviembre 29, 2018
This was the third time that color that was sent to me to cover my roots. This time, most of the roots covered but now they are a golden blonde in which have a red tint. The rest of my hair is a light blonde. This is not what I would expected from a company that specializes in hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Kim- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectation and needs at this time. We appreciate your time and feedback!
PUBLICADO POR:
Nancy C.
noviembre 29, 2018
Not real happy
PUBLICADO POR:
Nancy C.
noviembre 29, 2018
So my grays were still there and are now. My color did not change much at all. Still had the cherry color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Nancy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jessica S.
noviembre 29, 2018
Quality was good, multidemensional, but color was darker than exprected
PUBLICADO POR:
Jessica S.
noviembre 29, 2018
As the headline states, the quality of my results were very good, but significantly darker than was expected.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Michele M.
noviembre 29, 2018
color
PUBLICADO POR:
Michele M.
noviembre 29, 2018
need less red and med brown replaced by violet
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Michele- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Desi T.
noviembre 28, 2018
Just OK
PUBLICADO POR:
Desi T.
noviembre 28, 2018
I really didn't like the very strong smell of the product. I'm used to using ammonia-free colors. Because my hair is somewhat fragile, I think this product might be too strong for me. Color is very natural looking. I just used it so I will see how it wears. My fear is that the roots will lighten and the gold will be more prominent at the roots as it wears.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Desi- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Melissa B.
noviembre 28, 2018
This went wrong for me
PUBLICADO POR:
Melissa B.
noviembre 28, 2018
I wanted to love this hair color, but this was very disappointing to me. When I initially chose a color, I could not see a light blond available in the choices that were offered to me. I don't know why, because I know now that there IS one. I chose the lightest one in that selection, which was medium blond.
It was too dark, and too red. Since I have already used it, I can't correct my color. I don't like the color, but was told that I can't change it because a new hair color will only change natural hair (not previously colored hair).
I liked the idea of having "personalized" color, but did not find it very personal.
The process of applying the color is the same (nerve-wracking) process I have always used with drugstore color- trying to apply it to only new growth all over, including the back of my head. Ugh.
It may be less damaging than drugstore color- I can't tell.
Washing it out is a little strange as it seems to be thick and gel-like, requiring that you rub it off your scalp before you use the shampoo.
I have bad hair- damaged, fine and thin dishwater blond. I had hope to find help using this hair color, but did not. It looks better lighter, so I'll go back to the drugstore color and hope for the best.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Melissa- We’re sorry to hear that you were unhappy with the results of your custom color. We have reached out to you via phone so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cynthia R.
noviembre 28, 2018
Dislike
PUBLICADO POR:
Cynthia R.
noviembre 28, 2018
I cannot use this product it's taking my hair out and making my scalp sore. Please do not send anymore of this coloring. Ty sincerely
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Cynthia- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Melissa A.
noviembre 27, 2018
Not lasting as long
PUBLICADO POR:
Melissa A.
noviembre 27, 2018
This last color doesn't seem to be holding as well. Either my stubborn greys are becoming impossible, or the coloring didn't last as long as the first two shipments. Will give it one more shipment to decide.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Melissa! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynda C.
noviembre 27, 2018
Not liked
PUBLICADO POR:
Lynda C.
noviembre 27, 2018
Way too brown and not enough red.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Lynda! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Siboney R.
noviembre 27, 2018
MY HAIR IS FALLING OUT AFTER ONE USE!
PUBLICADO POR:
Siboney R.
noviembre 27, 2018
I DO NOT RECOMMEND THIS PRODUCT. I THOUGHT I WAS PURCHASING MADISON REED AND THIS WEBSITE CAME UP!
I BOUGHT IT, USED IT AND NOW MY HAIR IS EXTREMELY FLAT AND IS FALLING OUT.
0 STARS!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Siboney! Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. It appears our customer service team spoke with you to help get this resolved. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon family, we wish you a quick recovery.
PUBLICADO POR:
Teresa C.
noviembre 27, 2018
Color not as expected
PUBLICADO POR:
Teresa C.
noviembre 27, 2018
The custom color sent to me was too dark for what I wanted for the price you pay.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Teresa! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Angelica C
noviembre 26, 2018
Messy
PUBLICADO POR:
Angelica C
noviembre 26, 2018
Like the color but in the last step in the shower when you add water to the left over color and get it in your hair- it goes to everywhere and stains. Hard to take off the walls
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Angelica! Please keep your eye out for an email from us for your next steps. We truly appreciate your feedback.
PUBLICADO POR:
Karen S.
noviembre 26, 2018
Doesn’t cover all gray
PUBLICADO POR:
Karen S.
noviembre 26, 2018
Color is good but coverage is not ...esp on the gray on the temple area. Even if I put it on there first and let it set before I put on anywhere else ...so not real pleased.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Karen! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine G.
noviembre 26, 2018
Rating
PUBLICADO POR:
Christine G.
noviembre 26, 2018
This is the second time ive used the product, and both times it covers well but it lesves my scalp extremely greasy and the ends are really dry. I have followed the instructions as directed and had to wash my hair two extra times to get the greasiness out. Can't say that i like the product and won't be ordering again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Christine! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Crystal R.
noviembre 26, 2018
Not what I expeceted
PUBLICADO POR:
Crystal R.
noviembre 26, 2018
I was hoping to eliminate my 2 step process of lightening and then adding red semi permanent but with my choice of red, we needed to still continue a 2 step process. The colorist was extremely helpful and informative. She lightened my roots and then added a red color boost formula on the ends. The color boost red was much redder than the roots and the next day when my hair was fully dry, you can see the line of demarcation between the 2 shades of red. The overall boost color also didn't last more than 10 days and I only shampoo weekly and cowash every 2-3 days. I really wanted this to work out but I suppose with the color I am used to and want to continue with, I have to go back to my previous method.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Crystal! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rachel D.
noviembre 25, 2018
Bad color
PUBLICADO POR:
Rachel D.
noviembre 25, 2018
Hi I didn't like the way the color came out and i can't figure out how to turn my plan off
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Rachel! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Valerie C.
noviembre 25, 2018
Did not cover
PUBLICADO POR:
Valerie C.
noviembre 25, 2018
This product did not cover the gray roots. I did like that they would adjust the color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Valerie! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teri F.
noviembre 25, 2018
Brassy
PUBLICADO POR:
Teri F.
noviembre 25, 2018
I wasn’t really impressed with my color this time. My hair is looking brassy and my color isn’t really sticking.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Teri! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Debbie L.
noviembre 25, 2018
Not my favorite shade
PUBLICADO POR:
Debbie L.
noviembre 25, 2018
This color was lighter then what I wanted. I had wanted to get a darker color then my last order but ended up getting one that was lighter and more red then I would of liked
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Debbie! Thank you for your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Wendy A.
noviembre 24, 2018
Disappointed
PUBLICADO POR:
Wendy A.
noviembre 24, 2018
There is nothing red about this color. I am so disappointed. I now have brown hair that is too dark to correct back to my red. My red was my confidence. I feel ugly and embarrassed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Wendy! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jen F.
noviembre 24, 2018
Came out too dark !
PUBLICADO POR:
Jen F.
noviembre 24, 2018
Way too dark! How long should I wait to recolor my color? Do u have Carmal color to add to strands?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jen! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kayla L.
noviembre 22, 2018
One of the developer bottles was open....
PUBLICADO POR:
Kayla L.
noviembre 22, 2018
One of the developer bottles was already open. When I went to take the top off of it the seal came right off and i noticed traces of the solution on the inside of the box.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Kayla! We're sorry to hear that your order arrived damaged. We can confirm that we are currently processing a replacement order for you. Thank you for reaching out and for your patience!
PUBLICADO POR:
Gabriela V.
noviembre 22, 2018
No color change - at all
PUBLICADO POR:
Gabriela V.
noviembre 22, 2018
I finally got around to try the custom color I ordered at the end of October.
Even though I love the fact that the product has no ammonia smell, it did absolutely nothing for me!
I followed the instructions to the t, yet I got no color change. At all.
Every dying process (even a demi permanent one like mine) damages one's hair. I am ready to accept that damage, but not without results!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Gabriela! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
BrownBeauty
noviembre 21, 2018
Not what I wanted
PUBLICADO POR:
BrownBeauty
noviembre 21, 2018
Everything was good except the color. It was much darker than what I wanted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Avila! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Lorie L.
noviembre 20, 2018
Color does not last
PUBLICADO POR:
Lorie L.
noviembre 20, 2018
After two weeks the gray hair had already returned.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Lorie! We never like to hear that our customers are unhappy with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see what adjustments would need to be made. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Monica B.
noviembre 20, 2018
Color don't stay in
PUBLICADO POR:
Monica B.
noviembre 20, 2018
When I color my hair it takes 4 times to wash my hair so if possible just don't send me my next ordered please unless there is a better way the color comes out my phone number is 5752075201 and rec me and let me know you received my email
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Monica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Michelle P.
noviembre 20, 2018
Horrible conditioner
PUBLICADO POR:
Michelle P.
noviembre 20, 2018
Conditioner did not detangle or moisturize. Could not comb out hair AT ALL. Detangler would not touch the straw-textured mess. Had to get back in the shower with my own conditioner. Will not purchase again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner packette included in your color kit. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela D.
noviembre 19, 2018
Wasnt the color I desired
PUBLICADO POR:
Angela D.
noviembre 19, 2018
I submitted the picture for the color I desired however it didnt turn out anywhere close and I followed the directions to a T. I have been using E Salon haircolor for almost a year now with no issues at all and always been happy with my results but not this time.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Angela! We're sorry to hear that you were not satisfied with the results of your last coloring session. We will be reaching out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer K.
noviembre 19, 2018
Color change flop
PUBLICADO POR:
Jennifer K.
noviembre 19, 2018
I have had good results in the past with this company, except I never get enough conditioner for my hair length. This time I wanted to switch to a vibrant ginger for the fall/winter. I received two colors, one for my roots and one for my ends. The roots ended up a nice ginger color. However, the ends ended up almost black with a ginger tinge in certain light. I followed the directions exactly. I am not sure why it ended up the way it did.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jennifer! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has adjusted your next color per your consultation to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Eimy Z.
noviembre 19, 2018
Not satisfied
PUBLICADO POR:
Eimy Z.
noviembre 19, 2018
I didn’t like the color. I wanted lighter but it turned out darker.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Eimy! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cinnimin D.
noviembre 18, 2018
Unhappy
PUBLICADO POR:
Cinnimin D.
noviembre 18, 2018
My color was so much darker than I expected. Not a copper at all, just a drab dark brown. Hair was sticky and hard to rinse. Only gave 2 stars because the conditioner was pretty great.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Cinnimin! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Lisa M.
noviembre 18, 2018
No brass
PUBLICADO POR:
Lisa M.
noviembre 18, 2018
I don't like the red or orange highlights in the color that's what I didn't want everything else is awesome...now I have to redye my hair.. ..
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Lisa! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jo G.
noviembre 18, 2018
Awful
PUBLICADO POR:
Jo G.
noviembre 18, 2018
The colour was ok, but the shampoo and conditioner didn’t work. Both times I had to wash my hair several times with my own products to remove the “caked on” feeling the dye left. It was not worth the overpriced hype. I do not recommend it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Jo! Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Stefanie W.
noviembre 17, 2018
Not happy really
PUBLICADO POR:
Stefanie W.
noviembre 17, 2018
I asked for a much darker colour yet a light blonde was selected. I expressed concern about this and was told that my instructions had been followed. Unfortunately I have just coloured my hair to get only a slightly different blonde. First time I've had issues so I will give another chance to get it right and if not I'll cancel the plan
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Stefanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our members has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberly G.
noviembre 17, 2018
Very unnatural color even with my concerns noted and pictures included
PUBLICADO POR:
Kimberly G.
noviembre 17, 2018
I colored my hair yesterday evening and although the quality of the product is fine. My hair feels great and the instructions were clear and I followed them exactly.
However, my hair is a terrible color of red red. IT looks incredibly unnatural and I'm so upset. I even sent pictures of my hair when I placed my order and indicated I was concerned that the available choices of colors I was given were not 'light', 'natural' or 'coppery' enough and thought they were too dark. I look like a clown.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Kimberly! Thank you for reaching out to us! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out via email and will be reformulating your custom color to better suit your needs. Thank you again for your feedback!
PUBLICADO POR:
Jennifer C.
noviembre 17, 2018
Love the idea...
PUBLICADO POR:
Jennifer C.
noviembre 17, 2018
I love the idea of the eSalon concept but, after doing my hair today... just had a revelation that I, could have done this with drug store bought hair care. I was soooo excited when I first received my box yesterday. Washed hair night before as suggested, used 2 bottles due to my long hair. After putting in the color especially made for me... noticed no difference from my previous color that I had used to dye my hair with from drug store bought. I didn’t proceed to highlight my hair because, I’m afraid that I might just ruin my hair and end up spending more money to repair my long locks. No way. Anyways, that’s just my own opinion. Everyone is different and maybe it worked for someone else.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jazmine W.
noviembre 17, 2018
Wrong color
PUBLICADO POR:
Jazmine W.
noviembre 17, 2018
I wanted a darker red/copper color and my hair turned out brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jazmine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
karen D.
noviembre 15, 2018
Bad
PUBLICADO POR:
karen D.
noviembre 15, 2018
You color took all the oil out of my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sharon B.
noviembre 15, 2018
Didn't even last a week....please cancel my subscription from any further orders
PUBLICADO POR:
Sharon B.
noviembre 15, 2018
Cancel any further orders.....your product did not last even a week!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Teri F.
noviembre 15, 2018
Didn’t color my gray roots
PUBLICADO POR:
Teri F.
noviembre 15, 2018
This is the 2nd time I’ve used this. Both times the color was a light brown on my roots where the rest of the color was dark brown. I need to go back to the salon. I followed the instructions and left on for 30 minutes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sherry S.
noviembre 15, 2018
COLOR DIFFERENT
PUBLICADO POR:
Sherry S.
noviembre 15, 2018
I was very happy with my color the first two times I ordered but this last batch was not the same color, even though it stated on the booklet it was the same color ratio. My color looks very different this most recent application. I’m bummed as I thought I found the perfect solution to escaping the salon.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Sherry - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mansi P.
noviembre 15, 2018
Too dark
PUBLICADO POR:
Mansi P.
noviembre 15, 2018
I wanted this to cover my black roots growing out along with my greys, and I assumed this color would be light brown and it was pointless because my black roots were still blacks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Mansi! Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. We have reached out via email to work with you to find a resolution. Thanks again for your feedback!
PUBLICADO POR:
Elaine Y.
noviembre 14, 2018
Like the colour but not how it left my hair
PUBLICADO POR:
Elaine Y.
noviembre 14, 2018
Hair colour was good but despite following the instructions my hair was left matty and greasy. My hair was not shiny and glossy as I would have expected because that is what I usually have from shop brought colours.
I am not prepared to risk my hair condition again so am cancelling my plan especially as when I reached out to esalon I was told to make sure I massage for 2-3mins before rinsing and shampoo which I did do this time so if that is all they can offer I don't wish to use it again.
Oh and the timer didn't work.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Griselle M.
noviembre 14, 2018
Very dark color
PUBLICADO POR:
Griselle M.
noviembre 14, 2018
Not the promised results. It's way darker than the color I chose. I like the afterwards smoothness though.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right!
PUBLICADO POR:
Amanda B.
noviembre 13, 2018
Do not listen
PUBLICADO POR:
Amanda B.
noviembre 13, 2018
I have been saying my roots are too orange for months and don't add copper to my colour and you send the exact same mix. So sick of hot roots and not looking natural I will go to a professional salon so they can fix this mess of a colour.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
joy C.
noviembre 13, 2018
would rate 0 stars
PUBLICADO POR:
joy C.
noviembre 13, 2018
This product made my hair feel dry and dirty.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Joy C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria M.
noviembre 13, 2018
Just okay
PUBLICADO POR:
Maria M.
noviembre 13, 2018
Followed instructions to a T, but it did not cover my grays so unhappy with product.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carin D.
noviembre 13, 2018
Hair falling out
PUBLICADO POR:
Carin D.
noviembre 13, 2018
To harsh it burns my hair and it comes out in clumps. I won't use this last order you sent me.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Carin D. - We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Georgia B.
noviembre 13, 2018
I can’t get the conditioner out!!!
PUBLICADO POR:
Georgia B.
noviembre 13, 2018
I love the colour and the system and the ease of it being delivered etc. All of that is great, and the price isn’t bad either. However! I’ve just dyed my hair for the second time and again struggled to wash the conditioner out?! The first time I did it, about a month and s half ago, after drying my hair I had that waxy/knotty feel when you don’t quite wash the conditioner out properly, so I figured I was just a bit slack. With that in mind, this second time I rinsed like hell!! I got our, towel dried my hair... and still felt remnants! So I rinsed again. . . Still remnants!!!! And so I rinsed again and went to dry my hair to find it was so
Knotty and waxy and wouldn’t dry properly and clearly still full of
Product. So I went back down to the bathroom and decided i would try just washing it with my
Normal
Shampoo and conditioner, my boyfriend even helped!! And afterwards it felt a lot better while wet. Upon drying my hair for the second time I felt the greasy waxiness STILL in my hair!!!!! I’ve given up for the night now as it’s onky really in the ends now so I’ve plaited it and will give it another go tommorrow. But that’s three hours of my life I’ll never get back... not impressed with that. I’ve been washing and dying my hair for 10 years and have never had this problem before? I’m baffled! And it’s such a shame as the system & colour itself is really good.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Georgia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily G.
noviembre 12, 2018
Disappointed
PUBLICADO POR:
Emily G.
noviembre 12, 2018
I was hoping for slightly better coverage than what I got I noticed that the greys on the roots had changed to a lighter brown but still noticeable. On this first treatment I didn’t think it was any better than a shop one.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
PUBLICADO POR:
Nelia Q.
noviembre 12, 2018
Unsure
PUBLICADO POR:
Nelia Q.
noviembre 12, 2018
I just got my hair color Box I think 2 weeks ago I just colored my hair about a week ago cause I like to wait awhile in between colorings the die was very runny the color was a little more purple than I wanted it it seems to have a purple tint to it I wanted a natural red color without any blonde in it. I didn't get a free bottle that was said to be in the Box I just don't know how I feel about this hair color
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary G.
noviembre 12, 2018
Not happy
PUBLICADO POR:
Mary G.
noviembre 12, 2018
The color was better than expected, however, the product not so good, it was like a styling goop mixed with petroleum jelly and crazy glue for laughs. It took me 2+ hours and dawn dish detergent to wash it out. I'm sorry, but I will never order this product again, the color was not worth the hassle.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kim H.
noviembre 12, 2018
Color not quite right
PUBLICADO POR:
Kim H.
noviembre 12, 2018
I'm not quite happy with the Color, but I love everything else about it!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alesia H.
noviembre 11, 2018
Too Dark
PUBLICADO POR:
Alesia H.
noviembre 11, 2018
I have been very pleased with the color up until this last time. I need my next shipment to be a little lighter. I ask for dark brown but it turned black.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Alesia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
alana R.
noviembre 11, 2018
Not salon quality
PUBLICADO POR:
alana R.
noviembre 11, 2018
Color faded very quick.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Alana - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Jennifer D.
noviembre 11, 2018
Turned to weird thick goo
PUBLICADO POR:
Jennifer D.
noviembre 11, 2018
I tried esalon for the first time. The smell was really, really strong. Other than that, things seemed to go okay. I mixed in a plastic bowl, applied with my brush, and waited my 30 minutes. When I tried to rinse it out, I thought it was working. Then, I took the gloves off and could feel that the back of my hair felt really weird. The dye had stuck to my scalp and formed a weird goo. I had to take my fingernails and rake it off. I had to take the shampoo and scrub my head and wash my hair twice to get it out. My hair then felt very stiff, but after I put the conditioner in, it smoothed out. The color turned out fine, but I was so weirded out by the experience, I don"t know if I'd do it again. I've never had hair dye do that before.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Laurie B
noviembre 10, 2018
Great color - needs more than 30 minutes
PUBLICADO POR:
Laurie B
noviembre 10, 2018
My first trial turned out ok. The color was an ok match but a bit too red/warm. Also, it is critical if you are very gray to keep color on more like 45 mins instead of 30. They sent me a second color free bc mine was red and did not penetrate enough. I kept second batch on 45 mins which was good but see my pic. Still very red. Not correct color when I requested more ash.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laurie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Patricia S.
noviembre 10, 2018
Red hair
PUBLICADO POR:
Patricia S.
noviembre 10, 2018
I want blonde hair now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara D
noviembre 10, 2018
open container
PUBLICADO POR:
Barbara D
noviembre 10, 2018
I was going to dye my hair but opened the package and the color portion was open and spilled all over the bottle. I didn't want to use it as the seal is broken.....what to do!!
thank you
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Colleen R.
noviembre 10, 2018
It was horrible
PUBLICADO POR:
Colleen R.
noviembre 10, 2018
I have never had a problem coloring my hair ever. This was a joke
Color was ugly and never covered or dyed evenly
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Colleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura Beth J.
noviembre 10, 2018
Too expensive and complicated. Wont let me take my credit card off or cancel
PUBLICADO POR:
Laura Beth J.
noviembre 10, 2018
Like when I can buy it in the store and juggle what I have been used too for years. Had too many components to make it cost more.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura Beth - Thank you for your feedback. We apologize for the disappointing experience you had with applying your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Desiree S.
noviembre 10, 2018
My hair turned orange.
PUBLICADO POR:
Desiree S.
noviembre 10, 2018
This product turned my roots orange and didn't do anything to the rest of my hair. Disappointed.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Desiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine R.
noviembre 9, 2018
Too damaging
PUBLICADO POR:
Christine R.
noviembre 9, 2018
The color looks great but my hair was getting all knotted from it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kelly K.
noviembre 9, 2018
Ruined my hair...
PUBLICADO POR:
Kelly K.
noviembre 9, 2018
The demi ruined my hair. Instead of an apology or tips to try to fix I get a strongly recommend that I quit using their product. This company stands behind their product until it goes wrong. That is great. 3 years of babying and growing put my hair to have to cut it to a pixie cut.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cristina M.
noviembre 9, 2018
Covered greys but wrong color
PUBLICADO POR:
Cristina M.
noviembre 9, 2018
I ordered a medium ash brown and I ended up with the darkest brown nearly black. Yes it covered my greys but it was far from the expected color. I left it on 30 min roots and just a couple minutes for the rest as directed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cristina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Beth L.
noviembre 9, 2018
You take the good with the bad points
PUBLICADO POR:
Beth L.
noviembre 9, 2018
I have used the color for a while and it is fine. It makes my hair incredibly limp for the first day and a LOT falls out. I have tried to ask questions but about these issues but there is no way to do that. I tried the highlight kit and it torched my hair (not in a good way) . It became terribly brittle and the ends split badly. I would never use that again but I have continued to use the color because it is a good price and I have gotten good at it. The website is the worst though. Two big things that any website should have is 1. search and 2. contact us. This has neither. EVERY time I have tried to find something on this site I have left in frustration and today is no exception.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Deborah B.
noviembre 9, 2018
Deborah B review
PUBLICADO POR:
Deborah B.
noviembre 9, 2018
Did not like the color at all,don't want it anymore.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shauntina R.
noviembre 8, 2018
My hair fell out. lots of hair fell out.
PUBLICADO POR:
Shauntina R.
noviembre 8, 2018
The color was nice, but I need my hair.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Shauntina - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Susan D.
noviembre 7, 2018
Not like the previous shade
PUBLICADO POR:
Susan D.
noviembre 7, 2018
This color was okay, not as rich as the last one sent. It doesn't last as long either. For the money I spend, I'd expect the color to not fade so quickly and my gray also starts showing at the roots 2 weeks later. Im not happy and won't order again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sandra H.
noviembre 7, 2018
color did not match my hair at all
PUBLICADO POR:
Sandra H.
noviembre 7, 2018
Would be a good service but after twice the color still doesnt match my roots..My roots are red and my hair is black.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Sam H
noviembre 7, 2018
losing too much hair
PUBLICADO POR:
Sam H
noviembre 7, 2018
Alix - not sure what to do!! losing a lot of hair my hair looks frizzle and dry. have bald spots. went to few hair and colorist they all agreed the high level of ammonia on developer its the cost. the amount of hair I'm losing brushing and detangling is depressing.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Sam - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Bonnie B M.
noviembre 6, 2018
Anybody Home?
PUBLICADO POR:
Bonnie B M.
noviembre 6, 2018
Very disappointed in product considering price point. Sent a good photo of light blonde lavender color. Tried to match up color as best as possible.
Product turned my hair burgundy, only washed twice a week and color last was very poor, leaving me with a dark brassy blonde.
Sent a letter to get help along with photos to no response but happy to send me that color again for $28, would rather invest in a salon.
Customer service is a high priority to me, if you can’t do that what’s the point of investing in your product.
You also have to contact them during their business hours to unsubscribe.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Bonnie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Erin B.
noviembre 6, 2018
Disappointed
PUBLICADO POR:
Erin B.
noviembre 6, 2018
This really didn't work to provide a rich, saturated color.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly S.
noviembre 6, 2018
Color was great, ammonia smell was strong
PUBLICADO POR:
Holly S.
noviembre 6, 2018
The color my stylist created was perfect for a first attempt! Loved the color. The gray coverage seemed good as well. However, the ammonia smell was very strong, and I noticed more breakage than normal which was disappointing.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Holly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Autumn P.
noviembre 5, 2018
First custom color was great!
PUBLICADO POR:
Autumn P.
noviembre 5, 2018
The second was a disappointment. I followed the directions to a t but my hair turned a mousy brown color . Very displeased.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie H.
noviembre 5, 2018
Sticky
PUBLICADO POR:
Stephanie H.
noviembre 5, 2018
I have used this service a few times in the past. This month was not great. After coloring as per the instructions, I was left with a thick wax like substance. I had to go to a professional to get it fixed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Stephanie R.
noviembre 5, 2018
Not copper blonde- green toned light brown
PUBLICADO POR:
Stephanie R.
noviembre 5, 2018
I had medium blonde hair with a subtle blonde baylage, and natural strawberry undertones. I wanted a dark blonde copper for fall. The color did not come out as expected, it is more of a beige light brown with green undertones (and almost no copper.) the color application was pretty even, but was also very damaging- I took 10 minutes to apply and left it on the recommended 15 minutes. I’m surprised at the unusual amount of damage for only a demi permanent. I’m not very happy with the end result, and it certainly is not salon quality.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley C.
noviembre 5, 2018
didn't like the color did color grays good
PUBLICADO POR:
Ashley C.
noviembre 5, 2018
Did not like the color didn't cover Gray's good
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle B.
noviembre 5, 2018
Didn't colour hair good.
PUBLICADO POR:
Michelle B.
noviembre 5, 2018
Hi
I coloured roots only and the colour is alot lighter then my Dark brown almost black hair. My grey hair is very stubborn. i tried attaching pictures several times but kept saying invalid. Is there another way to send pictures
Thanks
Michelle Burt
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
denise P.
noviembre 4, 2018
only root coloring at a lower price
PUBLICADO POR:
denise P.
noviembre 4, 2018
the product covers gray hair well and the time needed is good, however it is expensive and there is too much product for one coloring. I would like about half as much at half the cost, I don't need the paper hangup each time, but I do like the color remover and the vaseline like material to prevent stains on skin. do you have anything like this. I am getting close to cancelling do to the high cost and wasted product. You could send out a 2 month supply at once.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Denise - Thank you for reaching out! There are a lot of options for you with eSalon. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jamie P.
noviembre 4, 2018
Wash out
PUBLICADO POR:
Jamie P.
noviembre 4, 2018
Color did not last. Within two weeks you could not tell I had colored my hair. I like the color to start with just wish it didn’t wash out so quickly.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jamie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Debbie A.
noviembre 4, 2018
Please DO NOT send me anymore hair colors
PUBLICADO POR:
Debbie A.
noviembre 4, 2018
I didn't care for this product at all. Tried twice and each time color turned my hair orange. Not only that, but I explained to the person mixing colour for me that my hair pulls oranges, yet they still give me colors that turn my hair orange. I don't want to use this product anymore.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
diann W.
noviembre 3, 2018
Sorry
PUBLICADO POR:
diann W.
noviembre 3, 2018
The color came quickly but it wasn't quite right for me, though this is not esalon's fault. In general, I felt the product was a little difficult to use, what with first applying to the roots area, then the rest of the hair. The worst part was pouring the remaining product mixed with water over my head in the shower. I promptly got it in my eyes and had to rinse them thoroughly--my fault. The main thing is, I found the color to be no better than a product I have used previously so it's not worth it for me to continue.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Diann - Thank you for your feedback. We apologize for the disappointing experience you had with your color application. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy L.
noviembre 3, 2018
Did not like
PUBLICADO POR:
Nancy L.
noviembre 3, 2018
I was suppose to go a medium blond and it turned out darker than I have ever colored my hair, it doesn't even look good on me, very disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber C.
noviembre 3, 2018
Gummy and sticky hair
PUBLICADO POR:
Amber C.
noviembre 3, 2018
I'm honestly mad at myself how long I used this for. The first time in 5 years I was unhappy with my color they ignored my complaint and I did not get a refund or replacement. I picked up some Garnier to attempt to fix my roots and was amazed my scalp did not sting and my hair didn't require rinsing for 20 minutes...and then over and over to get the gumminess out. Sometimes I had to use dish soap. This stuff is all I had used so I didn't know how awful it really was. I have unsubscribed, thank goodness.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Selina A.
noviembre 2, 2018
RESIDUE
PUBLICADO POR:
Selina A.
noviembre 2, 2018
Although the colour was a great match, I have washed my hair twice and have been left with dark residue all over my scalp. I am not very happy about this. I am not sure on the ingreedients of the colour mix, but it is very strong and smells like ammonia!! My normal hair colour does not contain this so I will continue to use that instead. Sorry but this is not for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Selina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. This is absolutely not typical of our product, and we take your feedback seriously. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Katie M.
noviembre 2, 2018
Still not quite right
PUBLICADO POR:
Katie M.
noviembre 2, 2018
I still can’t decide if the copper tones I continue to get with this color are a result of how I am applying it, or the coloring that I received. Or maybe it’s just my hair. Whatever the case, I still can’t seem to get the results I’m looking for, which is no copper tones and more Ash tones. I really like the convenience of esalon, but I’m thinking of going back to drugstore box color or spending a bunch of money at a salon to get the color I want. Any suggestions?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie P.
noviembre 2, 2018
Too expensive
PUBLICADO POR:
Debbie P.
noviembre 2, 2018
It’s no different than the one I get off the shelf at Walmart
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
.
noviembre 2, 2018
AWFUL - FRIED my HAIR!
PUBLICADO POR:
.
noviembre 2, 2018
AWFUL - Fried my Hair and turned it orange!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
M. S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Trinity B.
noviembre 2, 2018
Read the fine print
PUBLICADO POR:
Trinity B.
noviembre 2, 2018
If I could put 0 stars I would it is definitely in the fine print that they will charge you monthly or very three months they do not let you cancel your order until it gets shipped to you and you then have to return it and wait ten days for a refund this is the most frustrating customer service I have ever had to deal with.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Trinity - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda E.
noviembre 2, 2018
Still doesn't cover the grey for too long!
PUBLICADO POR:
Amanda E.
noviembre 2, 2018
It did make my hair feel good and soft and the color was perfect but I am only 2 weeks out from doing the color and the greys already showing. Disappointed it didn't last any longer than box stuff you can buy at the store.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Amanda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Helen B.
noviembre 1, 2018
Very hard to wash out of my hair
PUBLICADO POR:
Helen B.
noviembre 1, 2018
I love my colour and have been a customer for many years, but I have to agree, I have to wash my hair several times to get the colour out, after the first wash it's all stuck together, perfectly described by another lady like "glue". It takes a few washes over the next week to get it back to normal. I persevere as I love the colour but do hope you can look at this or the instructions for taking off the colour. Many thanks, Helen.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Helen - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Erica P.
noviembre 1, 2018
Fading
PUBLICADO POR:
Erica P.
noviembre 1, 2018
My color looked great for the 1st two weeks but it is fading out way to fast. I followed the directions exactly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Denise B.
noviembre 1, 2018
Matty hair
PUBLICADO POR:
Denise B.
noviembre 1, 2018
After using your hair color kit only once I was not happy. My hair matted like it had peanutbutter in it. Then until all color product was 6 weeks old it has finally quit matting when I wash my hair. And color did NOT last two weeks on my hair. Grey was all over even in long strands. No I dont won't your product anymore.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sheila G.
noviembre 1, 2018
Awful smell
PUBLICADO POR:
Sheila G.
noviembre 1, 2018
This is the third time I ordered and the last. The smell was awful stung my eyes, scalp was burning and very unpleasant. Contacted them to get a refund and no response. Just a sorry it happened and next time to be in a well ventilated area. No really, this isn’t my first rodeo esalon I know that. In my opinion make sure you really make sure they are using products that want harm you before you order and waste your money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sheila - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amber B.
noviembre 1, 2018
Really stuck to my hairline and scalp
PUBLICADO POR:
Amber B.
noviembre 1, 2018
It was a little bit too dark this time and the dye really stuck to my scalp and hairline despite the use of the product flat avoid and later correct this. The dye also seems to be fading very quickly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melodie R.
octubre 31, 2018
It was a horrifying experience
PUBLICADO POR:
Melodie R.
octubre 31, 2018
I’ve colored my hair at home many times. After doing everything as per the instruction I stood in my shower 40 minutes and it still would not come out of my hair. I totally freaked out. Thick gel on my scalp and in my hair. Please cancel me right away
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melodie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
ronetta N.
octubre 31, 2018
too dark
PUBLICADO POR:
ronetta N.
octubre 31, 2018
it was to dark
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Ronetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mildred Spruill
octubre 30, 2018
Please Cancel My Future Orders
PUBLICADO POR:
Mildred Spruill
octubre 30, 2018
I have not been happy with my color in a long time
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mildred- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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