When I open the bottle the smell of ammonia was breathtaking and I don't mean that in a positive way. The color while pretty, is very red for my coloring and I said that I was a medium blond. The biggest problem I have is the smell it was so overpowering that I had to open all the windows on the bottom half of my house. Due to my work schedule this is the 1st chance I've had to use this product and I have received 2 more. I don't think I'll be using them.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Beverly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tamara O.
mayo 13, 2019
Color
PUBLICADO POR:
Tamara O.
mayo 13, 2019
I like the convience of receiving on a schedule but the color seems dull and not much shine, maybe I need a color adjustment. Also seems a bit expensive will have to adjust my options and see how it goes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tamara- Thank you for your feedback. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your needs further.
PUBLICADO POR:
Melissa G.
mayo 13, 2019
Wrong color
PUBLICADO POR:
Melissa G.
mayo 13, 2019
The color to cover regrowth was correct but they gave me another color for the older, previously colored hair and it was way too much red. Very disappointed since I did not want red. I wanted brown. I thought the bottle seemed like it had too much red. I am not sure if it was a combination of the wrong mix for the ends and maybe the wrong developing time. All the gray hairs were properly covered though
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alicia G.
mayo 13, 2019
Too red in sunshine
PUBLICADO POR:
Alicia G.
mayo 13, 2019
I would like a color as close to the one I got but something that resembles auburn more rather than brassy red in the sun
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
maria H.
mayo 12, 2019
rip off and they up the price impossible to cancel
PUBLICADO POR:
maria H.
mayo 12, 2019
this is crazy but you cannot cancel - not to mention that it is not made clear that you are signing up to receive more products anywhere from 2 to max of 12 weeks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maria- Thanks for reaching out! Our Autoship plan is fully adjustable through your account when active. Upon reviewing your profile, we see that you have already adjusted your Autoship plan to suit your needs. Please reach out to [email protected] if there is anything else we can do to help!
PUBLICADO POR:
Crystal F.
mayo 12, 2019
My hair is screwed!!
PUBLICADO POR:
Crystal F.
mayo 12, 2019
My hair is destroyed. The color you sent me was not at all what was in the picture I agreed to. It is way too dark!! I will NEVER use this service again, and highly suggest no one else does either!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Crystal- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amie E.
mayo 12, 2019
Didn’t change much
PUBLICADO POR:
Amie E.
mayo 12, 2019
I’m kind of disappointed because I bought this dye going off of the image of how it said my hair color would turn out, and it barely changed at all. The only difference is that there’s a little more of a red color through it and only in the light, but it’s a very slight difference. I followed the directions carefully and did everything I was supposed to. No one can even tell that I dyed my hair, and that was a lot of hassle to go through for relatively no change to my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ashley- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Tammy M.
mayo 12, 2019
was not color it says it was
PUBLICADO POR:
Tammy M.
mayo 12, 2019
I have colored my hair before and had a beutican show me how also but that was not the color it said it was had alot of red tint to it my hair is finely turning more blonde that it is being faded out I do not want anymore products at this x was want light blonde hair w high lights maybe some low lights Not what I got
Tammy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen F.
mayo 12, 2019
Grey is back
PUBLICADO POR:
Karen F.
mayo 12, 2019
Two weeks into it, my grey is coming thru.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah T.
mayo 12, 2019
Not sure what went wrong but....
PUBLICADO POR:
Sarah T.
mayo 12, 2019
My hair turned an awful muddy brown/green. Not at all close to what I ordered. Followed directions to the letter. So bummed that now I’m gonna have to pay a fortune to get it fixed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paula D.
mayo 11, 2019
Doesn't last
PUBLICADO POR:
Paula D.
mayo 11, 2019
After only 1 wash my roots were grey again!!! I wash my hair every 7-10 days, I have always done so. The colour just doesn't last. For the price it isn't worth it and it takes twice as long to colour my hair with your product
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and account. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lese O.
mayo 11, 2019
Incorrect instructions. In tears after coloring
PUBLICADO POR:
Lese O.
mayo 11, 2019
I followed instructions precisely. I partitioned hair and brushed on color at roots and let sit for 20 minutes before applying the the remainder of my hair.
NOW THE TOP OF MY HEAD WHERE THE DYE SAT FOR 20 EXTRA MINUTES IS WAY REDDER THAN THE OTHER PART OF MY HAIR! and why is ash blonde with hints of copper RED! I'm in tears and so angry and disappointed!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lese- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Amanda N.
mayo 11, 2019
Great customer service, not so great result
PUBLICADO POR:
Amanda N.
mayo 11, 2019
I was very impressed with the steps my stylist took to make this a personal experience and make sure we were on the same page as far as what I was going for. That being said, I was going for medium blonde from a dirty brown color and now my hair is an auburn color. 🤔 Soooo im not super impressed overall.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Barbara R.
mayo 11, 2019
Color
PUBLICADO POR:
Barbara R.
mayo 11, 2019
The color was to light.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Barbara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria T.
mayo 11, 2019
HORRIBLE EXPERIENCE HORRIBLE COLOR
PUBLICADO POR:
Maria T.
mayo 11, 2019
Don’t use this service. The pictures don’t reflect what your color will look like. Then when you say something they will give you an attitude, say they have “credited your account” and will send you something to help lighten it. Nothing happened. This was two months ago. I got better service and advice from YouTube. This was the worst experience and extremely frustrTing. My hair look like absolute crap and they had no solutions to help me. What a POS this company is. They didn’t even apologize for making my hair black when I clearly ordered brown. This was my first and last experience with this
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and upon reviewing your account, we see that we have attempted to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tiffany S.
mayo 10, 2019
Horrible
PUBLICADO POR:
Tiffany S.
mayo 10, 2019
The color was horrible. It didn't contain any lowlights, didn't color evenly and faded quickly. Would never buy this crap again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheri A.
mayo 10, 2019
Gorgeous color; weird texture
PUBLICADO POR:
Sheri A.
mayo 10, 2019
I've been using eSalon now for several months. I love the color and the kit; I hate the greasy texture of my hair after I use the product. The company keeps telling me that they are working the formula and that I should just use a bit of baking soda when I wash my hair to counteract this issue. To me that means the product is still in beta testing, not fully ready for production. Customers shouldn't have to use home remedy work-arounds for a flaw in the formula - not if you want them to pay full price and shipping. So I'm on the fence...I'd love to keep using the product, but I have to be careful about when I color my hair. If I do it too close to an important meeting when I want to style my hair, I have to wait because the greasy overlay prevents styling. Last time I had to color my hair one day, wash again the next and then style...too much work for this lady! I hope the formula gets fixed soon so I can become a raving fan :-)
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sheri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. A color care representative has reached out to you via email to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Barbara K.
mayo 10, 2019
resistant grey uncovered
PUBLICADO POR:
Barbara K.
mayo 10, 2019
This is the second attempt the colorist has made to Make a color to my resistant grey with no success. I followed all directions and times exactly. Very disappointed for sure. 😢😔😝
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keri A.
mayo 10, 2019
Color is fine - terrible residue!
PUBLICADO POR:
Keri A.
mayo 10, 2019
The color looks fine. followed the directions carefully, but even after shampooing twice it feels like I put WAX in my hair. It took forever to dry and still feels waxy.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Keri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cynthia P.
mayo 10, 2019
Extremely difficult to wash out but nice color
PUBLICADO POR:
Cynthia P.
mayo 10, 2019
Second shipment, still followed directions and cannot understand why I have a gooey mess to wash out. I read all the reviews I could find for advice. Tried washing with cold water as well. I had to shampoo 2-3 times before my hair had no sticky residue, and certainly not enough shampoo in the package for washing out. I am going to switch to the highlight to see if I have the same problem. The color is very nice however the second time my hair felt straw like. Considering whether I will continue membership .
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cynthia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Michelle G.
mayo 10, 2019
Lighter regrowth than ends
PUBLICADO POR:
Michelle G.
mayo 10, 2019
This was my second time trying the coloring product. Again, my roots/outgrowth turned out far lighter than the rest of my hair strands. The color is completely uneven and now I don't even know what else to do but wait for it to relax on it's own....if it even will do that. I've told the mixing techs that I repeatedly have this trouble but for me this product does not work. It's thick and goes on and clings to the hair and that's a good thing, the packaging is a good thing - I think for other people it's a good thing. JUST not for me. Thank you anyway.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Steph B.
mayo 10, 2019
Color
PUBLICADO POR:
Steph B.
mayo 10, 2019
Too red for me
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Steph- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Denise L.
mayo 10, 2019
Not the color I ordered
PUBLICADO POR:
Denise L.
mayo 10, 2019
I have always dyed my hair with blonde highlights. So my hair was a light blonde with darker blonde shades. I ordered medium golden blonde so my hair should still be blonde. But instead it came out a reddish light brown. I am really not happy I love my blonde hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristy S.
mayo 10, 2019
Not for gray hair and it’s orange
PUBLICADO POR:
Kristy S.
mayo 10, 2019
I used my color for the first time today. I followed the instructions to the letter but all of my gray was still visible after drying my hair and my roots have an orange tint... I let my colorist know my hair tends to turn orange and that is a recurring issue I have. I also submitted a photo of my hair with the roots and gray showing. I was hoping to find an at home color but it is not to be with this one.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vida B.
mayo 10, 2019
Watery
PUBLICADO POR:
Vida B.
mayo 10, 2019
Color was very thin. Watery consistency. Not my cup of tea.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly B.
mayo 10, 2019
Very oily/waxy
PUBLICADO POR:
Kelly B.
mayo 10, 2019
Very oily & waxy looking hair. Would not use again and am trying to cancel my account.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alejandra M.
mayo 9, 2019
Developer all out
PUBLICADO POR:
Alejandra M.
mayo 9, 2019
When I received my box it was all wet from the Developer which spilled all over the Box.
A few weeks ago I dyed my hair and I parted it and the grays are still there very visible. It didn’t work out for me
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PUBLICADO POR:
Marge J.
mayo 9, 2019
natural redhead look
PUBLICADO POR:
Marge J.
mayo 9, 2019
I wanted to get hint of copper like it was on the picture. I got natural redhead looking color, what actually looks very ugly. Package, quality of the color (makes hair soft and shiny) and everything else was looking professional and good.. just color is very off :( i would say that for sure get this color but talk to their color experts.
edit: i really hate the color. but mys husband says it's ok. And hair are soft and shiny.
All together: good color, wrong color i got.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Care Representatives have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Crystal E.
mayo 9, 2019
I'm sorry that I believed that this could work for me.
PUBLICADO POR:
Crystal E.
mayo 9, 2019
First off, it was difficult for me to do my hair alone. If having to deal with 2 steps wasn't enough, the color on my roots came out a lighter red color, so I am disappointed that I trusted this to work for me. I thought that I was saving money by getting your product but didn't realize that is would be so complicated to put on my hair.
As for the product itself, I can't complete my review on that part just yet.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna F.
mayo 9, 2019
Stop sending too dark
PUBLICADO POR:
Donna F.
mayo 9, 2019
I have ask twice to change the color I have five kits I can’t use just got one this week I look like a old vampire please stop 🛑 sending until you can get the right color I need a medium brown with golden touches
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Donna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color care representative will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Louise E.
mayo 8, 2019
Didn’t do anything!
PUBLICADO POR:
Louise E.
mayo 8, 2019
I did the strand test as recommended and after the development time was amazed to see there was little if no difference to the colour of the hair! Very disappointing
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Louise- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Corinne W.
mayo 8, 2019
Not impressed
PUBLICADO POR:
Corinne W.
mayo 8, 2019
It wasn't a wow factor so I won't continue ordering it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Corinne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Michelle Z.
mayo 8, 2019
Good Product
PUBLICADO POR:
Michelle Z.
mayo 8, 2019
I would recommend the product. Instructions are very clear and love the way it made my hair soft and smooth. I just didn't like the color I picked and that was my fault.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to further discuss your color. We truly appreciate your feedback.
PUBLICADO POR:
Chris M.
mayo 8, 2019
Color
PUBLICADO POR:
Chris M.
mayo 8, 2019
I loved the color the very 1st time I received my color, there were 2. I still like the color I have been getting however it fades way to fast.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Chris- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Pamela G.
mayo 8, 2019
Not color I requested
PUBLICADO POR:
Pamela G.
mayo 8, 2019
I was really excited about this company, I purchased the color kit and the light set. It came super quick and packaging is amazing. I was emailed a few questions of my intentions. I replied with current photo and photo of what I was trying to achieve. Unfortunately, the base color came out super dark, not much like the picture I sent at all. My hair is naturally a soft black and I was hoping for a brown with copper tones in it and when the kit arrived, the color they formulated seems to have some copper in it on paper. However, after I dyed my hair, there was as very little change only to my roots. The rest of my hair looks black. I’m just upset because my hair had finally grown out to natural color, I don’t have white hair so I could have just kept my natural hair without adding chemicals if I wanted the same color. Now not even sure if to do the light set,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda T.
mayo 7, 2019
Didn't color Right
PUBLICADO POR:
Rhonda T.
mayo 7, 2019
Disappointed in the first round. The color didn't hold.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rhonda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth G.
mayo 7, 2019
The color was way too far off!
PUBLICADO POR:
Elizabeth G.
mayo 7, 2019
I wanted medium copper brown and got carrot orange. I followed all the directions. The smell was also awful.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mozma K.
mayo 7, 2019
Mix Outcomes
PUBLICADO POR:
Mozma K.
mayo 7, 2019
Customer service great. comes in a cute little box, stain guard smells n feels lovely. Colour application was easy BUT THE COLOUR WAS COMPLETELY WRONG! I have natural brown hair, after application I had a gothic look with jet black hair. That said, esalon offered a free colour set.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mozma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica R.
mayo 7, 2019
Unhappy
PUBLICADO POR:
Jessica R.
mayo 7, 2019
I requested lighter color and it actually looks darker. It did not cover my grays and there was not enough product in the bottle. My hair his very long and thick. Very unhappy!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
GLORIA U.
mayo 7, 2019
Custom color
PUBLICADO POR:
GLORIA U.
mayo 7, 2019
Looking to cover grays particularly at both sides right above the ear/face area, didn’t work well at all & not even after 1 week grays are clearly more visible.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly C.
mayo 6, 2019
Color
PUBLICADO POR:
Kelly C.
mayo 6, 2019
The color matches perfectly for my roots. But I also did the highlights and it didn’t even do anything. I was so disappointed in the highlighting kit.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you for your feedback! We are so happy to hear that you are loving your custom color results! We will be reaching out with further information regarding our LightSet highlighting kit. Thanks for reaching out!
PUBLICADO POR:
Emma J.
mayo 6, 2019
Crap
PUBLICADO POR:
Emma J.
mayo 6, 2019
Doesn’t cover grey, didn’t cover my ends well, have mismatched hair. Not happy
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheena S.
mayo 6, 2019
Not at all like the picture
PUBLICADO POR:
Sheena S.
mayo 6, 2019
The color was completely off the tone was wrong. Unfortunately I'd have to say I'm very unhappy with this and will be canceling my account.. not only that it burnt my scalp and I have never had that out of 36 years of coloring my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sheena- We’re very sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly with further information.
PUBLICADO POR:
Sandra D.
mayo 6, 2019
Custom colour?
PUBLICADO POR:
Sandra D.
mayo 6, 2019
Way too dark and is brown not Auburn. I asked for a medium Auburn and sent a pic. Way off base
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tracy J.
mayo 6, 2019
Crappy, cheap hair color!
PUBLICADO POR:
Tracy J.
mayo 6, 2019
Crappy, cheap hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Terri B.
mayo 6, 2019
April
PUBLICADO POR:
Terri B.
mayo 6, 2019
Color is still coming out too red/orange.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katherine K.
mayo 6, 2019
worst ever!
PUBLICADO POR:
Katherine K.
mayo 6, 2019
This color made my hair turn BLACK! I went from light brown to BLACK!!!!! awful!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie B.
mayo 5, 2019
Color and pain
PUBLICADO POR:
Julie B.
mayo 5, 2019
The color burned my scalp and there was a bit too muvh red in formula.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly!
PUBLICADO POR:
Erica B.
mayo 5, 2019
Pretty color
PUBLICADO POR:
Erica B.
mayo 5, 2019
While it was a pretty color my hair has not been the same. While I regularly loose hair the amount of hair coming off my head in the shower was far grater than normal. And my hair has felt like straw. I deep conditioned multiple times and after 8 weeks it’s just now starting to get back to normal.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Erica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle H.
mayo 5, 2019
Frustrating
PUBLICADO POR:
Michelle H.
mayo 5, 2019
Ordered same colour for a second time having been super pleased with the first. 2nd wasn’t the same colour about 2 shades darker. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
NIKI O.
mayo 5, 2019
Not satisfied
PUBLICADO POR:
NIKI O.
mayo 5, 2019
I was not satisfied with the results, please cancel my account. I have put a stop on my credit card. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Niki- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Andrea M.
mayo 5, 2019
Mixed emotions
PUBLICADO POR:
Andrea M.
mayo 5, 2019
Pros: precise instructions, everything you need to color your hair; protect your hands and even wash color off your forehead are included, ability to have colorist tweak your formula based on your feed back
Cons: despite tweaking my shade 3 times now, my roots still come out lighter (and I only color my roots)- only did the ends refresher the very first time I used esalon products when needed all over color
I believe that I require a different developer, perhaps 15 in order for my roots to develop correctly and to my knowledge esalon has only one level of developer (20)
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback! We have reached out to you via email so that one of our licensed colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Paula R.
mayo 5, 2019
Hated it
PUBLICADO POR:
Paula R.
mayo 5, 2019
I'm sorry but this ruined my hair. It didn't rinse out and left my hair matted and heavy. I couldn't even brush it out. Fried me. I was so excited too.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elaine R.
mayo 4, 2019
Color is great but applicator bottle has gotten worse and worse
PUBLICADO POR:
Elaine R.
mayo 4, 2019
I love this hair color but the last two times I’ve gotten it the applicator bottle has been horrible. This time (prepared in April) the hole in the bottle was so small almost nothing came out, then when I squeezed hard the product all came out under the screw on top. Not only did I have a mess to clean up but I’m not sure I had enough product left to do a good job. I ended up having to ream out the hole to get enough product out to proceed. The guarantee says that it’s free if you’re not satisfied but I’m unable to find anywhere to contact esalon to let them know. Very disappointing as this is my all time favorite hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elaine- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla R.
mayo 4, 2019
Love it
PUBLICADO POR:
Kayla R.
mayo 4, 2019
Love how easy everything is and the smell wasnt over powering either... I also liked that i got two different formulas for my roots and ends .. the reason i gave 3 stars ia ONLY because I wish I would have been able to order a vibrant intense red instead i got an orangish color ...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kayla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out!
PUBLICADO POR:
Christina B.
mayo 4, 2019
Not a good product
PUBLICADO POR:
Christina B.
mayo 4, 2019
This product is worse than box color. At least with box color I knew what my results were suppose to be and I knew how drying the box dye was. This product was suppose to be a red AUBURN it turned my hair to a gross brown. Now I'm stuck with red roots and brown yellow ends! Not happy at all. Now I have to spend a couple hundred at the salon to fix the gross color if the stylist even can fix it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sherry H.
mayo 4, 2019
Nice color
PUBLICADO POR:
sherry H.
mayo 4, 2019
Nice color but not the ammonia smell.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sherry- Thank you for your feedback! We are happy to hear that you enjoyed your custom color results. We are always striving to improve our products and service, and we truly value our client input. Thanks for reaching out!
PUBLICADO POR:
Patricia B.
mayo 3, 2019
Hair loss
PUBLICADO POR:
Patricia B.
mayo 3, 2019
had a lot of hair loss and drying
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We’re truly sorry to hear that you have recent experienced hair loss. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thanks for reaching out!
PUBLICADO POR:
Teresa A.
mayo 3, 2019
Gray
PUBLICADO POR:
Teresa A.
mayo 3, 2019
Not really covering all my gray. Maybe they can twick the formula.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon S.
mayo 3, 2019
Would give ZERO stars if I could
PUBLICADO POR:
Sharon S.
mayo 3, 2019
My kit arrived damaged. I tried to chat online, but as soon as I wrote a message in the chat, WHAM! the chat disappeared and I could not reload it. I tried sending a message....same thing. I got the color allover my hands when retreiving the mail, as the color bottle was open and damaged. Needless to say, it got on my hands as well. Junk packaging. I want no more products from eSalon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sharon- Thank you for reaching out! We are so sorry to hear your order arrived damaged! We will be reaching out shortly to make this right.
PUBLICADO POR:
Stephanie K.
mayo 3, 2019
Convenient but not liking the product overall
PUBLICADO POR:
Stephanie K.
mayo 3, 2019
5 stars for convenience, price, packaging, and customer service. However, I’m not a fan of how much residue is left in my hair as if I left coconut oil in that won’t wash out. I have dark brown hair and needed this product for grey coverage (3 stars) and to tone the red (2 stars). I know this is challenging, but the red is still there and needs more green to balance, and the grey coverage doesn’t last long. 0 stars for how difficult it is to wash out. It’s weird, but I feel like my first experience was the best. Each other time just somehow became worse. I just lost motivation to continue to use this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
PUBLICADO POR:
jolene E.
mayo 2, 2019
It’s April 11 2019 . Send my money back..
PUBLICADO POR:
jolene E.
mayo 2, 2019
I did not sign up for continued purchase!!! I want my money back.. stop sending me packages.. I sent back the pkg and still no refund. You sell it for $10 here, and in my account you took 25$ for one kit??? Refund please!!!
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PUBLICADO POR:
Mrs Emma F.
mayo 2, 2019
Not the right colour
PUBLICADO POR:
Mrs Emma F.
mayo 2, 2019
I wanted colours that are more blonde and not red as I have a vast amount of grey /white roots and end up with multi toned undesired hair colouring.
One unhappy Lady.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mrs Emma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Stephanie S.
mayo 2, 2019
Didn't cover up the gray well.
PUBLICADO POR:
Stephanie S.
mayo 2, 2019
I followed the directions as given, did not feel like it covered up my grays like it did the first time I used the color. I could see grays the next day.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pamela a K.
mayo 2, 2019
Color is too dark
PUBLICADO POR:
Pamela a K.
mayo 2, 2019
I wanted my color to be blonder and lighter and I did not want another shipment but yet you sent it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Paula B.
mayo 2, 2019
No conditioner in my kit
PUBLICADO POR:
Paula B.
mayo 2, 2019
Gave me 2 shampoos
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- Thank you for your feedback! We are so sorry to hear that your kit arrived missing your conditioner packet! We'll be reaching out shortly to make this right. Thanks for reaching out!
PUBLICADO POR:
Kristy B.
mayo 1, 2019
The formula changed
PUBLICADO POR:
Kristy B.
mayo 1, 2019
I have been using this for quite some time (since 2/2016) and the quality has been excellent and consistent. I never had to update the color and my hair has been even. Then the box changed and with that the hair color. The quality of the color and supplies (even the font) has significantly decreased. It is like it is a knock off of the former version. I wanted to give the new formula a few tries but no... There is a clear line in my hair color from the previous colorings and this new version. So disappointed. I am now looking for an alternative after being happy with this product for over two years and many colorings. I would give the older formula a 5 but this new one is definitely a 2 or lower.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristy- Thank you for your feedback! We can confirm that our formulation has not changed, however we will be reaching out shortly to discuss your color further and see how we may be able to adjust it to better suit your needs. Thanks for reaching out!
PUBLICADO POR:
Anna J.
mayo 1, 2019
Hair color looked nothing like the photos, advice - ask lots of questions!
PUBLICADO POR:
Anna J.
mayo 1, 2019
Unfortunately I had a bad experience with my hair color. I would say this had the same effect as a box dye, no idea what you're going to get until you dye your hair. Learn from my mistakes and make sure to do a test strand.
A few notes for anyone wanting to use this service:
- Make sure you only want DARKER hair color if you use this service. Despite the pictures on their website you will NOT have lighter hair at the end of this. The color I got was at least 3 shades darker than the photos and 1 or 2 shades darker than my original hair color.
- Utilize the color experts advice! They really are consultative and friendly. Before you order your color I would even encourage you to get on the phone with them and send inspiration pictures to get exactly what you want. Ask questions to see if the result you want is achievable using the box.
- I can't stress this enough, ask questions. my hair process for my ends was only 5 mins, so I reached out and asked if that was correct or not. They said to increase to 10 mins processing on my ends (which still ended up not being enough time and I had splotchy results) all to say treat this like you would talking to a stylist at a salon.
After my negative experience with the hair color I do have to say the hair experts on the customer service team are really great, explaining everything in a really friendly way and are very transparent and consultative. Overall I'd say if you want professional results you'll still need to go to a salon. If you want a "fancy" box dye and the potential for better results if you want to go darker - use esalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christine N.
mayo 1, 2019
Are you sending me old hair colors? Are they really being mixed before sent?
PUBLICADO POR:
Christine N.
mayo 1, 2019
This is the second time I used the color. There was a bad film gunk. All over my scalp. I thought the first time was because I used my own shampoo and conditioner. But it happened again. 😡 I would like to cancel all other upcoming orders. Very disappointed. Would like a refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Tammy H.
abril 30, 2019
Not bright enough
PUBLICADO POR:
Tammy H.
abril 30, 2019
This is the second re-do of my formula. Still not bright enough.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tammy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to help get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jo S.
abril 30, 2019
mistake mistake mistake
PUBLICADO POR:
Jo S.
abril 30, 2019
I have ordered dark ash blond and is now an orange carrot...should have stuck to the box dye - cheaper and much better result too
will have to spend months now trying to retrieve my dark ash blonde...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jo- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CCBB
abril 30, 2019
No shine and rough
PUBLICADO POR:
CCBB
abril 30, 2019
My favorite is L’Oréal ferai. I thought I would give this a shot. The mixture is stronger unbearable smell, the color was dull and texture of my hair got rough with the color bleeding every wash, and even worse was my scalp was so itchy for weeks after this. I sent two email to cancel this subscription but there’s another charged to me on my way. It’s easy to buy but not easy to get refunded and cancel.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations! Please keep your eyes out for an email from us shortly. We will be reaching out shortly to further discuss your color and account.
PUBLICADO POR:
Summer R.
abril 30, 2019
Not right color
PUBLICADO POR:
Summer R.
abril 30, 2019
Should have had more purple
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Summer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Irit M.
abril 30, 2019
Not received the color desired
PUBLICADO POR:
Irit M.
abril 30, 2019
The color is not what I desired and expected....
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Irit- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Christina H.
abril 30, 2019
Still Bronze!
PUBLICADO POR:
Christina H.
abril 30, 2019
Having tweaked my color it still is showing red. The texture and feel is amazing if I could just get rid of the red!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
.
abril 30, 2019
Poor customer service
PUBLICADO POR:
.
abril 30, 2019
Good luck stopping a shipment. You cannot remove any information, especially your credit card number. Costs too much for what you receive.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Susan- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda B.
abril 30, 2019
Did not cover gray
PUBLICADO POR:
Brenda B.
abril 30, 2019
After using this for some time, and following the instructions exactly as specified, and in some instances, leaving color on longer than 30 minutes and doing the last step, it was no longer effective in covering my gray.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Jeanie L.
abril 30, 2019
Shooting for Dark brown with gold highlights. Have you ever seen Snow White?
PUBLICADO POR:
Jeanie L.
abril 30, 2019
I was so unhappy with the color and texture of my hair after this experience. Waited too long to try the first one. Won't use the second kit that I have already received. Save your money. I will go back to using Age Beautiful products for my "over 40" hair.
I ended up with Black. Dry. Hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jeanie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! One team of licensed colorists are always happy to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. Upon reviewing your account, we see that you have spoken with one of our color and care experts to discuss your color and account. Please feel free to reach out if you need any further assistance!
PUBLICADO POR:
Kristi B.
abril 30, 2019
Color
PUBLICADO POR:
Kristi B.
abril 30, 2019
Thought I was getting a violet color not dark brown
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Delia C.
abril 29, 2019
Please cancel any other orders
PUBLICADO POR:
Delia C.
abril 29, 2019
I wish to cancel any other orders I feel product did not cover gays very well even after leaving it on an extra 15 minutes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Delia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda R.
abril 29, 2019
Unsatisfied
PUBLICADO POR:
Linda R.
abril 29, 2019
Didn't like the color or coverage. I've gotten much better results from way less expensive store bought packs than this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Linda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carolyn R.
abril 29, 2019
Color ok... makes my hair very dry
PUBLICADO POR:
Carolyn R.
abril 29, 2019
The first time I used the product the feel of my hair was very odd and concerning. But I got through and decided I liked the color. Tried 2 more times to do the roots and my hair feels dry and less healthy than before. I've colored my hair for years... so I'm not new to this.
I have A Lot of hair. The tiny shampoo and conditioner does absolutely nothing and maybe covers a third of my hair.
As I said. The color is fine. Not spectacular enough to ruin what has always been very healthy hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Carolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and service. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Earline J.
abril 29, 2019
Hair color
PUBLICADO POR:
Earline J.
abril 29, 2019
I was so anxious to use this hair color on my hair, now I'm disappointed it did not cover all of my gray in the front of my hair as well as the middle of my head
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Earline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jalpa S.
abril 29, 2019
The worst haircolor ever!
PUBLICADO POR:
Jalpa S.
abril 29, 2019
I used my color box last week. As soon as I opened the color, it smelled of unbearable ammonia.
I still wanted to go ahead and try it. Heres what happened
1. I left the color on my hair for 30 mins and went for a wash
2. My hair felt extremely greasy and the grease wouldnt wash off
3. IT was so bad, that my hair remained in the shape that I make out if it!!!
4. It took me 3 showers washing my hair to make my hair look human enough!
5. The color ran over my face and when I was out of the shower, I was brown!!!!!!!!
6. I had to use the Stain remover provided to get my skin to the normal color
7. Within 2 days, my roots were back to grey!
Ive never had such a horrible experience even with cheap off-counter stuff. Never ever using again!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jalpa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mary W.
abril 29, 2019
Why
PUBLICADO POR:
Mary W.
abril 29, 2019
Why do you send these reviews when color hasnt even shipped? Could be a deal breaker
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- We will be reaching out shortly via email to help clarify and discuss your color and account further. We look forward to working with you!
PUBLICADO POR:
Ashley H.
abril 29, 2019
Wrong color twice
PUBLICADO POR:
Ashley H.
abril 29, 2019
My first order I told them I wanted my hair to be dark brown. (My hair is naturally dark brown and it was currently a medium brown with blond highlights) Used their mixture once it arrived...my hair was RED! Contacted them they sent me a new mixture...dyed my hair again about 12 weeks later...this item it was like a light brown/red color. NOT impressed with their ability to mix colors properly! Would much rather use store bought or pay the extra money to go to a professional!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ashley- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our color experts to help resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Courtney M.
abril 29, 2019
Not happy with the change
PUBLICADO POR:
Courtney M.
abril 29, 2019
Asked for hair color to lighten my hair. Instead it did nothing. Actually made it a bit darker. I even said that I would like more of a light brown even dark blonde look. Did not get.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Courtney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cat B.
abril 29, 2019
Nope...
PUBLICADO POR:
Cat B.
abril 29, 2019
Mine didn't turn out too well. :(
They sent me a roots and an ends color. My roots are orange and the ends color didn't cover my blonde highlights completely. I canceled my next shipment.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cat- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Betty S.
abril 29, 2019
Latest Purchase
PUBLICADO POR:
Betty S.
abril 29, 2019
This last hair color was much better. The color matched, but fades very quickly and the roots are much lighter than the rest of the hair. It would be great to have the color last more than a week or two.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Betty S. - We’re sorry to hear that your hair color is fading faster than you expected. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leslie W.
abril 29, 2019
This product damaged my hair! 😕😡
PUBLICADO POR:
Leslie W.
abril 29, 2019
This product dried out my hair, it was about 3 shades darker than promised as well. And when I put it on it was like a thick. Disgusting gelatin goo - three weeks later I’m still struggling to get my hair to feel like real hair again! It is total crap 💩 and false advertising!
Do not buy this stuff if you like having hair!
I’m going back to the sally’s Stuff! It is SO much better and way cheaper as well!
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Leslie W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jesica R.
abril 29, 2019
So Disappointed 😔
PUBLICADO POR:
Jesica R.
abril 29, 2019
I was so looking forward to this- customer service/stylist help seemed excellent prior to receiving my color. I have colored my own hair off and on for 15 years using inexpensive box dye from the store as well as alternating with extremely expensive professional color/highlights. This has by far been the worst experience with hair color I’ve ever had. I followed the directions step by step and did not skip any (and I’ve NEVER had issues with coloring my hair in the past. EVER.) The color is uneven despite being provided two bottles of color/developer and my hair is only shoulder length. There are spots of my roots that are a completely different bright color than the rest of my hair, and the main part of my hair that I was supposed to only leave the dye on for 5 minutes, despite making sure the hair was saturated - came out completely uneven. I spent over a half hour rinsing my hair having followed the directions to let it rinse until the water ran clear, then did the shampoo twice and conditioner. My hair feels like it’s coated in something awful. I rerinsed it again for another 10 minutes in my sink and it’s still coated.. I genuinely want to cry because I’ve never seen my hair in this bad of shape.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jesica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Austin A.
abril 28, 2019
Not what I expected.
PUBLICADO POR:
Austin A.
abril 28, 2019
The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Austin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
PUBLICADO POR:
Alicia K.
abril 28, 2019
Too dark!
PUBLICADO POR:
Alicia K.
abril 28, 2019
I was really expecting something less brown/dark and more red... Unexpectedly went darker.
The product itself is great (thus the 3 stars) but really disappointed in how dark it is. It washed me out eventhough I gave a picture with how light my complexion is.
I'm afraid I'm not going to easily be able to go lighter now.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nicole H.
abril 28, 2019
It was ok
PUBLICADO POR:
Nicole H.
abril 28, 2019
The set was easy to use but I was very dissatisfied with how fast the color faded and washed away
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte A.
abril 27, 2019
Colour
PUBLICADO POR:
Charlotte A.
abril 27, 2019
Not at all what I expected. It was very false looking.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Charlotte- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cressa C.
abril 27, 2019
I wish I could return it
PUBLICADO POR:
Cressa C.
abril 27, 2019
I gave this color a try because I could never seem to get my color right after my fav color was discontinued and others just didn't match. I gave explicit instructions on what hair color I liked. Uploaded a picture of the exact hair color I wanted. Even added the brand, name, and number of the discounted color for reference since it can still be viewed online. What I asked for was Strawberry Blonde. What I got was some red brown that doesn't even look close to my natural color. On top of all of this their shampoo or conditioner or both has made my hair sticky no matter how many times I've rinsed it. Completely disappointed in this and now I have to head to Sally's Beauty Supply to get bleach so I can completely ruin my already fragile had and what 6 weeks to dye it back a color that is as close as I can get to natural. I just don't have the money to go to the salon and spend $75-100 every 6-8 weeks to get my hair done.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cressa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sharon B.
abril 27, 2019
Didn’t like!
PUBLICADO POR:
Sharon B.
abril 27, 2019
I followed instructions. Didn’t cover my grays much, color looked ashy!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra S.
abril 27, 2019
TERRIBLE !
PUBLICADO POR:
Sandra S.
abril 27, 2019
This is NOT worth $25.95!! and I was billed without permission! I chose 1 month and didn't care for cheaply made color, now I have another coming I didn't agree to, and they refused to refund me ! NOT HAPPY! AND WOULD NOT RECOMMEND
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is satisfied! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisa M.
abril 26, 2019
Not lasting
PUBLICADO POR:
Lisa M.
abril 26, 2019
Loved the color, but it didn’t last on the few greys. Not any longer than any of the other OTC colors. I don’t have many greys, but nothing seems to stick after the first wash or two.
Thank you for your time, but please remove me from your program.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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