I strictly followed the instructions. But after coloration may nearly white hairline is still visible. Nothing changed but the shine of my hair. I'm really not happy with the result!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara J.
septiembre 29, 2019
Did exact opposite of what I asked
PUBLICADO POR:
Barbara J.
septiembre 29, 2019
I had a medium blonde hair and haven’t dyed them for about 10 years. Since I started to spot some greys I wanted to brighten my hair a tone of two. After the initial consultation e-salon suggested 7.0 - Dark blonde. It turned out really bad - much darker then my natural colour and with an awful red undertone. I really like the concept of e-salon but the formulation could not be more off. Don’t waist you money and go to good colourist instead!
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Barbara - Thank you for your feedback. We sincerely apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sallie M.
septiembre 29, 2019
Not for me
PUBLICADO POR:
Sallie M.
septiembre 29, 2019
It was more than I wanted to pay for the result. My hair felt almost slimy and the color barely lasted a month. I want to cancel any and all future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sallie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jee E.
septiembre 29, 2019
Not for grey coverage
PUBLICADO POR:
Jee E.
septiembre 29, 2019
Very disappointed. I followed instructions to a “T”.
No less than 2 days later, greys started reappearing and by day 3 they were fully back.
The money and treatment were not worth the damage done to my hair by dyeing. I had to use an otc root cover up until I could fully color again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie G.
septiembre 29, 2019
Not enough Color for LONG hair
PUBLICADO POR:
Stephanie G.
septiembre 29, 2019
I did not end up using this product. I feel I was ripped off. I indicated in my initial account set up that I have very long hair (21 inches root to tip to be exact). I received 1 bottle for my roots/re-growth (only 1 inch of my hair) and the second bottle is supposed to do the remaining 20 inches of hair. I know this will not be a sufficient amount of color as I have used 2+ boxes of color to do my whole head in the past and my current hair dresser uses 2.5x the amount of color she usually does for my head. I have tried to contact customer service/my colorist to see about getting a 2nd bottle of color for my ends with no success. The website is not user friendly and it is difficult to find answers (eg. will I receive enough color to color my whole head. As of right now I am cancelling my subscription. I really wanted to love this service but I was not even able to use the products. So unfortunate.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa P.
septiembre 29, 2019
Not as I expected.
PUBLICADO POR:
Vanessa P.
septiembre 29, 2019
So disapointed, not the color I expected, smells like a cheap one with a lot of ammonia and doesn't cover any gray hair.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne M.
septiembre 29, 2019
just ok
PUBLICADO POR:
Suzanne M.
septiembre 29, 2019
My color doesn't look significantly better than a box color, in fact, I think I've had better results with L'Oreal.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily W.
septiembre 29, 2019
Didn’t work as expected
PUBLICADO POR:
Emily W.
septiembre 29, 2019
This color didn’t cover my previous highlights. I followed the instructions and time lengths. Overall wasn’t happy with the process and the color outcome.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Krystal D.
septiembre 28, 2019
Not a fan
PUBLICADO POR:
Krystal D.
septiembre 28, 2019
Loved the kit and the process was way easy too, but the color on my grey started fading within a few days.. if the color would last I would be buying again. But right now a box color from walmart lasts longer.
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PUBLICADO POR:
Jennifer M.
septiembre 28, 2019
Kein rot
PUBLICADO POR:
Jennifer M.
septiembre 28, 2019
Ich wollte eine rote Farbe haben. Aber statt rot würde es dunkelbraun.
Umd das habe ich nicht bestellt.
Aber jetzt laufe ich damit rum,bis ich es überfarbe und wirklich dann rot habe.
Werde wohl nix mehr bestellen.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Jennifer - Es tut uns leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Ihnen bereits eine E-Mail zukommen gelassen und helfen Ihnen hierbei gern weiter.
PUBLICADO POR:
Maria Cristina A.
septiembre 28, 2019
Not worth it
PUBLICADO POR:
Maria Cristina A.
septiembre 28, 2019
Results wasn't that good. I was not satisfied with the outcome. I wanted a lighter colour but it came out my hair went darker than normal one.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria Cristina A. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gahena E.
septiembre 28, 2019
Easy to mix, easy to apply
PUBLICADO POR:
Gahena E.
septiembre 28, 2019
It was all easy enough however my hair was black for less then 2 weeks. It does not cover the gray well. After washing it left the grays with a yellow tint
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Gahena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jessica M.
septiembre 28, 2019
I have not received my order yet!!
PUBLICADO POR:
Jessica M.
septiembre 28, 2019
Could you please let me know why I have not received that order yet?
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy N.
septiembre 28, 2019
Loved the color. Hate being my stylist
PUBLICADO POR:
Wendy N.
septiembre 28, 2019
I was really impressed with the color the first day. It matched so well my husband didn't know I'd colored it yet. However, three days later, the grays were just as apparent as before. Also, I hate being my own stylist. I felt like I didn't know what I was doing and don't want to do it again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Wendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela C.
septiembre 28, 2019
Colour too dark
PUBLICADO POR:
Angela C.
septiembre 28, 2019
The colour was far too dark and now after only several weeks the grey is back already at the roots. To me it's no better than a shop bought product and would have cost me a fraction of the price. Very disappointed.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Angela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mysti B.
septiembre 27, 2019
SAY WHAT
PUBLICADO POR:
Mysti B.
septiembre 27, 2019
the color is beautiful don't get me wrong I don't know what I did but the dye used completely fried most if not all of my hair. I tried a few different products and was blessed to have fixed it but it will take a lot for me to do again
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mysti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Catherine C.
septiembre 27, 2019
No grey coverage
PUBLICADO POR:
Catherine C.
septiembre 27, 2019
Nice colour, but didn't cover my grey at all. Delivery was fast and packaging was nice too.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gabriela B.
septiembre 27, 2019
Farbe gefällt mir nicht.
PUBLICADO POR:
Gabriela B.
septiembre 27, 2019
Die Farbe ist zu hell und deckt den Ansatz und graue Haare nicht ab. Ich möchte keine weiteren Prokukte mehr und habe auch kein Abo bestellt, lediglich eine Probe.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Gabriela - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar phänomenal ist. Bitte halten Sie in Kürze ausschau nach einer weiteren E-Mail unsererseits. Wir werden uns mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Valerie T.
septiembre 27, 2019
My hair is darker than I want it.
PUBLICADO POR:
Valerie T.
septiembre 27, 2019
I'm not sure what I did wrong that my hair is brown. I want a lighter blonde. Can anyone help me?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Valerie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cindy J.
septiembre 27, 2019
Like the Product but..
PUBLICADO POR:
Cindy J.
septiembre 27, 2019
It covered my greys. The problem is that I chose a color more copper (it turned out darker than copper wire) than I should have. I have changed my upcoming order, but would like to know how soon I can color again to lighten it up.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christine S.
septiembre 27, 2019
A bit too dark
PUBLICADO POR:
Christine S.
septiembre 27, 2019
Did not realize that it was a darker shade
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela A.
septiembre 27, 2019
Highlight Kit
PUBLICADO POR:
Pamela A.
septiembre 27, 2019
The kit and instructions were great - just not great for my hair. I use light brown base color and the kit that came for my color created more brassy tones than I liked and seemed to dry my hair out. I will contact eSalon for help on what to use to get rid of the brassiness and get back to more of a neutral/ash tone in my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Claire H.
septiembre 26, 2019
Didn't cover grey :(
PUBLICADO POR:
Claire H.
septiembre 26, 2019
Order took 9 days to come (even paying for fast track) when it arrived it was like Christmas, beautiful box with it all set out and the extras I'd ordered. Loved everything about it. Was worried that there wasn't enough dye as I have long thick curly hair. My instructions were to do roots then ends (in the last few minutes) which worried me as I'd not had a dye on my hair for years (how does this do full coverage)
I followed the instructions and was easy to do, smells great! End result is disappointing, can still see grey hairs which is the main reason I wanted to colour my hair. I'd asked for it not to be brassy in colour which I received a call about and they altered it accordingly, but now it is quite yellow in colour :( not sure which would be worse. Will give a second try.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Claire - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Manon W.
septiembre 26, 2019
Je n'ai jamais reçu ma commande
PUBLICADO POR:
Manon W.
septiembre 26, 2019
Commande passée le 11 septembre, et je n'ai toujours rien, et surtout aucune réponse du service client.
Je me suis désabonnée, et je vous conseille de faire de même.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Manon - Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande de couleur de cheveux. Nous sommes plus qu'heureux de remplacer votre couleur pour vous. S'il vous plaît gardez votre œil sur un email de notre part!
PUBLICADO POR:
Debbie W.
septiembre 26, 2019
Colour was not as expected
PUBLICADO POR:
Debbie W.
septiembre 26, 2019
I ordered a dark brown copper. I’m already dark brown. My roots came out ginger and still some grey. I did nit like it at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberlee S.
septiembre 26, 2019
Very unhappy
PUBLICADO POR:
Kimberlee S.
septiembre 26, 2019
I haven’t even tried to use your product yet. I find this product very difficult to apply. I am very disappointed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kimberlee - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sheena A.
septiembre 26, 2019
Didn’t satisfy 😒
PUBLICADO POR:
Sheena A.
septiembre 26, 2019
Colour didn’t cover my grey hair this is the reason I didn’t like it and never gonna order it again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Holly R.
septiembre 26, 2019
Sticky and greasy
PUBLICADO POR:
Holly R.
septiembre 26, 2019
The color looks as I expected, however my hair is extremely sticky and greasy after washing multiple times. It looks like I put a lot of oil in it and I can barely brush through it. Is there a solution to this? I am not happy that I will have to re-wash and can’t wear my hair down because of this.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Holly - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Lisa M.
septiembre 26, 2019
Dry Hair
PUBLICADO POR:
Lisa M.
septiembre 26, 2019
these past few hair colors I have received have left my hair extremely DRY!!!! After rinsing off the color my hair was stiff and dry feeling! Not impressed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We're truly sorry that your hair has been feeling dry lately. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maria R.
septiembre 25, 2019
Very desapoint
PUBLICADO POR:
Maria R.
septiembre 25, 2019
re touch my gray hair it did not work my hair still gray I ask to change my color and I don't see that difference my greys look lighter than before
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Connie K.
septiembre 25, 2019
Loved the color in FIRST shipment
PUBLICADO POR:
Connie K.
septiembre 25, 2019
When you order from this company, there is a separate charge for root color and ends color. Surprise!!
Shipments come on time, quality is good, but customer service is inadequate. Never got the same root color twice no matter what the bottle was marked, no refunds. Sents pics as requested and got nothing but arguments from sarcastic colorists.
Don't get involved. It's like taking on a part time job.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Connie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Angela Q.
septiembre 25, 2019
Too dark
PUBLICADO POR:
Angela Q.
septiembre 25, 2019
I fell this one had more brown and not red . Even my coworker noticed and said the color looks darker
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy H.
septiembre 25, 2019
Horrible
PUBLICADO POR:
Kathy H.
septiembre 25, 2019
This color has turned very brassy on my hair. Looks were than before. Wouldn’t buy again. It’s only been two weeks
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
nina K.
septiembre 25, 2019
sorry Clairol better
PUBLICADO POR:
nina K.
septiembre 25, 2019
Use Age Defy. Not perfect but better coverage.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Nina - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa H.
septiembre 24, 2019
I hate my hair color
PUBLICADO POR:
Melissa H.
septiembre 24, 2019
I like my hair medium red mostly copper. I am now a brunette who only looks red in the sun. I hate it.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! We are sorry to hear that your color formulation came out less red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kaitlyn K.
septiembre 24, 2019
Good Customer Service but Bad Color
PUBLICADO POR:
Kaitlyn K.
septiembre 24, 2019
My color was not how I expected it! It looked cheap and after one wash faded very much!! I followed all of the directions to fill my highlights and then dye my overall hair. The highlights looked the exact same before and after the fill. The color was okay the first day, just the blonde was a weird color. I washed it for the first time two day later and it looked way lighter! The customer service was great through the ordering process, but they've yet to respond to any of my messages about the color, so I just canceled any future orders all together!! I was super hopeful that this would work and still enjoyed trying something new!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kaitlyn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Jennifer S.
septiembre 24, 2019
Fading
PUBLICADO POR:
Jennifer S.
septiembre 24, 2019
I loved the colour when I first coloured my hair and I did notice a huge difference in texture and feel. However after a short time and washing my hair 2 times a week since, my colour is fading quite quickly. I use the volume shampoo/conditioner that was ordered with my colour and the weekly treatment that was ordered with the colour. Grey is still covered, It's not as dark as I like it to be or was the first time I coloured. I am just not sure why it is fading so fast.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
norma S.
septiembre 24, 2019
Try to use soon
PUBLICADO POR:
norma S.
septiembre 24, 2019
I have not tried my last one yet
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
norma - Thank you for letting us know! We look forward to hearing your feedback about your color once you have had the chance to give it a try. Thanks again for choosing eSalon!
PUBLICADO POR:
Sarah C.
septiembre 24, 2019
Not happy
PUBLICADO POR:
Sarah C.
septiembre 24, 2019
My hair turned orange
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shombree J.
septiembre 24, 2019
Color was wrong
PUBLICADO POR:
Shombree J.
septiembre 24, 2019
I liked the idea of this kit but so far my first box made my hair black. Definitely not a dark brown color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shombree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hilda H.
septiembre 24, 2019
Pretty color
PUBLICADO POR:
Hilda H.
septiembre 24, 2019
I rated this a 3 because I do love the color and that is about it. My roots are pretty much all grey and that is what I was really wanting to change and maybe liven up the rest of my hair. Well, it didn't work. My daughter helped with putting the dye in my hair and we followed the instructions to a T, and I still have grey roots, not as much as i started out with but still quite a bit. I will be canceling any future orders and just go back to ther box stuff at Walmart until i can afford to go back to my stylist.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nicole M.
septiembre 23, 2019
Hair Fell Out
PUBLICADO POR:
Nicole M.
septiembre 23, 2019
This was my first touch-up after the initial color. I love the color, but my hair fell out in clumps. I was rinsing the color in the shower during the last stage of the process, and chunks of hair were coming out in my hands. Couldn’t do anything but cry. Not sure what I am going to do now.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Nicole - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Michaela H.
septiembre 23, 2019
Leider nicht zu frieden
PUBLICADO POR:
Michaela H.
septiembre 23, 2019
Schöne Farbe, aber leider verblasst die Farbe sehr schnell
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Michaela - Wir freuen uns sehr über Ihr Feedback. Bei der Überprüfung Ihres Profils haben wir bereits mit Ihnen zusammengearbeitet, um Ihr Problem zu beheben. Bitte lassen Sie uns wissen, ob wir noch etwas tun können, um Ihnen zu helfen!
PUBLICADO POR:
Wendy C.
septiembre 23, 2019
1st color order
PUBLICADO POR:
Wendy C.
septiembre 23, 2019
Didn't like color or the way it left my hair.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Caroline B.
septiembre 23, 2019
awful
PUBLICADO POR:
Caroline B.
septiembre 23, 2019
Did not work and most alarmingly you are taking money off my account and sending more. Will report this if it Continues.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Caroline - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sylvie B.
septiembre 22, 2019
catastrophe
PUBLICADO POR:
Sylvie B.
septiembre 22, 2019
ne convient pas à une personne avec des racines de 3cm
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Sylvie - Nous apprécions vraiment vos commentaires. En examinant votre profil, nous constatons que vous avez déjà travaillé avec l'un de nos experts en couleurs pour résoudre votre problème. S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons faire pour aider!
PUBLICADO POR:
Ashley J.
septiembre 22, 2019
Nice product, colour wrong
PUBLICADO POR:
Ashley J.
septiembre 22, 2019
I really wanted to love this service but after 3 tries and the colourist still not getting the colour anywhere near what i wanted i had to give up.
If you are going for a more traditional colour like brown or something though this would be a great service and the dye itself goes on nicely and the shampoo is absolutely amazing
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Ashley - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda S.
septiembre 22, 2019
100% guaranteed UNSATISFIED CUSTOMER
PUBLICADO POR:
Amanda S.
septiembre 22, 2019
I was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL!
From a 100% GUARANTEED UNSATISFIED CUSTOMER
Amanda Satison
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheryl U.
septiembre 22, 2019
Disappointed for the first time
PUBLICADO POR:
Sheryl U.
septiembre 22, 2019
End refresh was wayyy to bright and roots look weird against it. Needs more of a balance.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jo C.
septiembre 22, 2019
orange hair 🙀
PUBLICADO POR:
Jo C.
septiembre 22, 2019
highlights were terrible
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jo - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bahara H.
septiembre 21, 2019
Missing items and missing results
PUBLICADO POR:
Bahara H.
septiembre 21, 2019
Not a huge fan. I expected so much more.
1. Glove was missing.
2. My gray wasn’t completely covered.
3. The color was much darker than I wanted.
4. The instructions were overly complicated
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Bahara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind Please keep your eye out for an email from us about remedying this! We truly appreciate your feedback.
PUBLICADO POR:
Brandy D.
septiembre 21, 2019
The color was not what I expected.
PUBLICADO POR:
Brandy D.
septiembre 21, 2019
I ordered golden blonde and when I finished coloring my hair it was a light brown with a orange tint. I am really embarrassed. I wont be trying this again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle H.
septiembre 21, 2019
Not what I expected
PUBLICADO POR:
Michelle H.
septiembre 21, 2019
The color was great but it didn't cover all my gray at the roots, after following all instructions.
I have stains on my face, arms, and bathtub that I cannot get out. I know the skin stains will come out, but I have a special finish on my tub and I can't use bleach.
Unfortunately, I will not be purchasing again....
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah M.
septiembre 20, 2019
Disappointed
PUBLICADO POR:
Sarah M.
septiembre 20, 2019
It didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra G.
septiembre 20, 2019
Not for me
PUBLICADO POR:
Debra G.
septiembre 20, 2019
Product made my hair fall out. Emailed and called to cancel and they keep sending it to me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Angela D.
septiembre 20, 2019
The Fumes!
PUBLICADO POR:
Angela D.
septiembre 20, 2019
I will say this color is great, the packaging is beautiful but the fumes are toxic. I was coughing and wheezing through most of the process. I would highly recommend putting in the instructions to make sure to be in a well ventilated area. I have colored my own hair for a long time, I've never had this experience.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - While were happy to hear you're enjoying your custom blended color. However, we apologize for any discomfort. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie S.
septiembre 20, 2019
Color was WAY DARKER than I expected
PUBLICADO POR:
Debbie S.
septiembre 20, 2019
I expected a dark blonde but got a medium to darker brown. Not happy. Sent in a request for help changing color but have gotten no response. I really wanted to like this kit. Was easy to do, had great instructions, good products, just WRONG COLOR. I hope someone from eSalon will contact me about problem asap
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Ines T.
septiembre 20, 2019
Affreux
PUBLICADO POR:
Ines T.
septiembre 20, 2019
La coloration m'a abîmé le cuir chevelu, ça ma fait une infection a tel point que mes ganglions sont en ébullition ! J'ai comme des boutons qui suintent sur tout le crâne et ça me démange !! Et en plus la couleur est trop foncée ! Tres déçue !
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Ines - Nous sommes vraiment désolés d'apprendre que vous avez eu une réaction allergique qui pourrait avoir été causée par la couleur de nos cheveux. Dans de rares cas, une sensibilité à la couleur des cheveux peut se développer avec le temps. Nous vous avons contacté par courrier électronique pour vous fournir plus de détails sur les prochaines étapes et sur la manière dont nous pouvons vous aider à résoudre ce problème. À l'avenir, nous recommandons un test d'allergie cutanée 48 heures avant chaque application de couleur. Les instructions pour le test d'allergie cutanée sont incluses dans notre Guide de sécurité et d'utilisation du produit avec chaque ordre de coloration. Au nom de la famille eSalon, nous vous souhaitons un prompt rétablissement.
PUBLICADO POR:
Celeste L.
septiembre 20, 2019
Want to change my color I want more of a warmer red tone
PUBLICADO POR:
Celeste L.
septiembre 20, 2019
Hello...the color this round turned out more even throughout my hair but I feel like it’s too dark and in certain light I felt like I saw some ash tones. I would like to change up my color to more of a warm/medium Auburn. This current color feels flat and dark.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Celeste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kathy A.
septiembre 19, 2019
DO NOT DO IT
PUBLICADO POR:
Kathy A.
septiembre 19, 2019
I THOUGHT I would give this a try because I can never fing the color I wanted in a box. The first shipment was fine.
The 2nd Shipment sucked. I mean really sucked. I look like I am Ronald McDonald's twin sister or something. Do NOT take chances with your hair. I learned my Lesson NEVER AGAIN.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Meybol T.
septiembre 19, 2019
Don’t know
PUBLICADO POR:
Meybol T.
septiembre 19, 2019
Not really lasting as long as I’d like
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Meybol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Steph P.
septiembre 19, 2019
Great color fades quickly, hard to get the excess formula out of hair
PUBLICADO POR:
Steph P.
septiembre 19, 2019
I adore the color but it fades very quickly. My roots often have a Ard time takin this formula.
I have to shampoo and rinse it out about 3 times after coloring, because the formula cakes on and won't wash off!It ends up being crusty in my hair.
The formula should be adjusted.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Steph - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Rene D.
septiembre 19, 2019
Pros and Cons
PUBLICADO POR:
Rene D.
septiembre 19, 2019
I like the color but it does not keep the grays colored for very long. It covers the grays just as long as the box kind that I buy for $9. Not sure that triple the price is worth: delivery, the stain guard, I just use Vaseline anyway. I would rather an extra pack of sulfate shampoo to make the color last longer, than the pack of stain guard.
I have had it delivered 3 times so far, but am considering cancelling. The salon can color my hair for $30 as I just color it brown, no hi-lites or anything.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline A.
septiembre 18, 2019
Wrong color
PUBLICADO POR:
Jacqueline A.
septiembre 18, 2019
I was looking for a honey kissed brunette and instead my hair is now copper brown. While I am happy it is lighter in tone from my natural color, the actual color is way too orange. This is not the sun kissed brunette color I was hoping for. It almost looks like I had red hair and failed at dying it brown.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marla G.
septiembre 18, 2019
Turned my hair orange
PUBLICADO POR:
Marla G.
septiembre 18, 2019
Yikes. Turned my hair orange and I needed to go see a professional to fix.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
SILVIA
septiembre 18, 2019
color change
PUBLICADO POR:
SILVIA
septiembre 18, 2019
I had requested a lighter color and I got the opposite. I got a dark burgundy, I have washed hair a couple times now and the roots are orange. I sent an email out 5 days ago and no response. products are awesome but not sure what happened this time. I will give another try and see if I can get what I want before I move on.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Silvia - Thank you for reaching out. We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon F.
septiembre 18, 2019
Second time and still not happy
PUBLICADO POR:
Sharon F.
septiembre 18, 2019
I really really wanted to like this product. In fact even after not getting the results I wanted the first time I tried again. I loved how a colorist called me to see what we could do to get the results I wanted. And while the color is better, I cannot get over the nasty feel of my hair. It is not soft like it usually is when I use other products and my hair feels like it has a thick coating on it. It almost feels greasy yet dry at the same time. Not sure how that is even possible but it is. It is a great concept but the product is definitely NOT salon quality like they say.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sharon - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
jodi D.
septiembre 18, 2019
Very fast fade
PUBLICADO POR:
jodi D.
septiembre 18, 2019
Faded very fast. Not impressed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jodi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Ashley A.
septiembre 18, 2019
Awful
PUBLICADO POR:
Ashley A.
septiembre 18, 2019
Dont bother spending extra money for them to prepare your color...this lasted only 3 weeks, IF THAT! HORRIBLE! OVER the counter is way better! BEWARE!! SAVE YOUR MONEY
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ashley - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Ruth L.
septiembre 18, 2019
Soooooooo much plastic and dry hair
PUBLICADO POR:
Ruth L.
septiembre 18, 2019
The colour seems OK but it's really dried out my hair even though I only did the ends for the last 5 minutes. I had to use my own shampoo and conditioner after the ones provided to get the knots out!
However I was pretty shocked at the amount of plastic in the packaging - everything in sachets, then in plastic tray... one of the reasons I won't buy again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ruth - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer V.
septiembre 18, 2019
Great customer service
PUBLICADO POR:
Jennifer V.
septiembre 18, 2019
I appreciate the wonderful staff. You all are very friendly, knowledgeable and eager to help quickly.
My only disappointment is that I can’t seem to get my hair to turn out as well as your stylist got it to look at my initial visit.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lorena A.
septiembre 17, 2019
Left my hair feeling extremely dry
PUBLICADO POR:
Lorena A.
septiembre 17, 2019
I was looking forward to this kit. Unfortunately, the dye left my hair feeling very rough and dry after the application. I have really short hair and the formula did not cover all the grays even though my hair was completely saturated with product. The final color was nice, but nothing out of the ordinary (I have obtained better-looking hair, color-wise, from store-bought dyes). Also, I wish there was a way of choosing the size of the bottle; I had so much left over even after having covered my entire head. I followed the instructions and used everything but it felt like a waste of product!! And it didn't even cover the grays!! Ugh.
Updated my review to 1 star because the customer service attempted to remediate the situation by offering me free color. If only they would have read my review indicating that the product damaged my hair...oh, well. Back to finding affordable quality hair color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carrie W.
septiembre 17, 2019
two strikes, you're out
PUBLICADO POR:
Carrie W.
septiembre 17, 2019
Look, I get the concept, I really do. Custom color? Yes please! The idea is terrific, the execution, not so much. My story: I went for this on a whim, even though I had a brand I was really happy with, and the first time through, the color was GORGEOUS. Second time, I asked for slightly richer brown. Instead, the dye turned my hair black. Alarmed, but understanding--hey, sometimes it happens--I requested to go back to my original, redder color. Checked the order, looked like they did indeed send the original mix.
Then the dye turned my hair black again.
So now I'm stuck AGAIN fixing the problem that their dye caused--and with very little logic, since the same mix should not have caused beautiful red hair the first time and BLACK hair the second. Complete lack of quality control. I'm cancelling immediately. Dying your hair doesn't have to be this much of a gamble.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda S.
septiembre 17, 2019
Dull
PUBLICADO POR:
Rhonda S.
septiembre 17, 2019
Hi there, I colored my hair according to the instructions but I did forget to wrap my hair, sorry, I don't like the color maybe I am just used to my brighter tone with a little more refresh to the color but this is way too dull it is not shinny at all. It's soft but the color is not what I expected and it did not cover the grey very well. It could be too that I just take too much medications, I take quite a few,at least 10 different ones.I thinkI will cancel my account with esalon as of today 9-17-2019
Thank you for allowing me to try you product, maybe when I can get off of most of my meds I can be allowed to rejoin. Thank you again
Rhonda Sheets
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
patricia M.
septiembre 17, 2019
color mix
PUBLICADO POR:
patricia M.
septiembre 17, 2019
my hair stylist said not to use the product you mixed for me on my hair,
because ash does not go with brown & copper.
I do not want to get another shipment of this product.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the color you received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joan B.
septiembre 16, 2019
Disappointed
PUBLICADO POR:
Joan B.
septiembre 16, 2019
This was my second order, which was supposed to be reformulated for better grey coverage. I assumed it was the same color however, it was much darker after applied. The product worked a bit better on the grey issue, except for the temples as usual.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Joan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn C.
septiembre 16, 2019
Did almost the opposite of what I wanted
PUBLICADO POR:
Carolyn C.
septiembre 16, 2019
My hair was dyed a warmer toned brown about 3 months ago. My roots were growing in pretty badly (naturally a light ashy color). I ordered medium ash brown. Followed the directions EXACTLY..my roots turned GOLD and the rest of my hair is just a darker warm brown. Didn’t do much for the shine and softness of my hair, but I’m way more concerned about this awful color. How does an ashy toned dye make roots GOLD?
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristy N.
septiembre 16, 2019
Afraid
PUBLICADO POR:
Kristy N.
septiembre 16, 2019
I'm afraid to use it because it smells so strong. Afraid it's going to fry my hair
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cheryl B.
septiembre 16, 2019
my color has now gone too dark
PUBLICADO POR:
Cheryl B.
septiembre 16, 2019
i want just a light red tint
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out too dark and less red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Carol M.
septiembre 16, 2019
Didn't Cover Gray(white) roots at all
PUBLICADO POR:
Carol M.
septiembre 16, 2019
I followed your insructions to the letter and applied extra product around my face and in part line, but the roots have very little color and after the second wash its almost as if I didn't color roots. No information provided on maximum coloring time -- is 30 minutes the actual maximum? Could I have left it on 45 minutes? Would a darker shade of blond provide more coverage?
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Genienne B.
septiembre 16, 2019
Color waaaayyyy too dark
PUBLICADO POR:
Genienne B.
septiembre 16, 2019
Easy to apply and beautiful packaging, but the color is way too dark. Much darker than pictured or expected. I thought I would get nice chocolate brown hair and now have almost black! You get what you pay for and I'll go back to the salon.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Genienne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Eve R.
septiembre 15, 2019
Awful first time experience
PUBLICADO POR:
Eve R.
septiembre 15, 2019
I specifically gave instructions stating what i wanted and sent photo. Received a color that had nothing to do with what i wanted !! I look like morticia from the adams family ! Cant afford to get it corrected at hair stylist so i have to let esalon correct their awful mistake. Oh if only i had money i would definitely go to a professional !! I have never received a color expert resolution as per Johnny V. Response . Esalon was unwilling to do anything to help correct their mistake except to give me a credit for my first order. wow $17.00 dollars to correct a $400 mistake. As i stated before if i could afford to go to a professional i would but i cannot therefore i have no choice but to allow esalon to correct this awful color !!!!
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PUBLICADO POR:
Elke K.
septiembre 15, 2019
Ich habe nur einmal bestellt. Jetzt wird ein Dauerauftrag abgebucht .
PUBLICADO POR:
Elke K.
septiembre 15, 2019
Für mich war das eine einmalige Erstbestellung, ich wollte keinen Dauerauftrag!!!
Ich habe auch heute die Farbe erst getestet. Die Farbe ist knallrot, vor allem am Ansatz. Ich fühle mich betrogen und möchte auch keine Farbe der Firma E-Salon mehr erhalten, wenn die mit sochen Mitteln arbeiten. Ich scheue mich auch nicht meinen Anwalt einzuschalten.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Elke - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über ein eSalon-Werbeangebot aufgeben möchten, werden Ihnen während des Bezahlvorgangs auch Informationen zu unserem wiederkehrenden Service angezeigt. Sie können auch einzelne Versandoptionen auswählen, wenn Sie möchten. Der Vorteil unseres Haarfarbplans ist, dass Sie 20% Rabatt auf jede Bestellung erhalten. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten.
PUBLICADO POR:
Thais H.
septiembre 15, 2019
Wrong Color after application
PUBLICADO POR:
Thais H.
septiembre 15, 2019
On my photos I posted the picture of how my hair color came up. The roots are blonde and the rest of the hair is brown. I have no idea what happened but I am very upset, I can’t go outside with this color. Can someone contact me ASAP. There is no other way to contact you.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Thais - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
shannon G.
septiembre 15, 2019
Didn't cover all my gray
PUBLICADO POR:
shannon G.
septiembre 15, 2019
The first time I dyed my hair with this product it was great but this time it didn't cover all my gray hair and I'm not happy and will not be ordering again. Wasted money
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joshua P.
septiembre 14, 2019
Color came exactly how I DIDNT want it
PUBLICADO POR:
Joshua P.
septiembre 14, 2019
I’m sad to write this review as I 1. Never ever am the type of person to write out a bad review or survey, and 2. I don’t like to be mean in general. But I sadly was greatly let down with my kit. I ended up getting a hair color that was basically everything I said I didn’t want in a dye. I wanted the lightest blonde, but specifically mentioned I didn’t want anything that would give me ashy tones as that comes out really strong on my hair type for some reason. I was expecting something warm, golden, maybe even close to platinum. Yet I ended up basically be grey headed at 24 yrs old. I’m also having trouble finding a link somewhere where I can cancel my subscription, so I believe I’ve paid for two or three more of the kits that I absolutely have no use for, it’s just draining my bank account.
I am more than positive that this service probably works GREAT for 90% of men and women that try it out. I just happened to be the odd one out and I don’t blame Esalon for that, just isn’t the color/style for me is all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Joshua - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debbie G.
septiembre 14, 2019
Fuzziness
PUBLICADO POR:
Debbie G.
septiembre 14, 2019
I like the color but last 2x my hair is dried making it fuzzy.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Debbie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Corinna W.
septiembre 14, 2019
Rückerstattung
PUBLICADO POR:
Corinna W.
septiembre 14, 2019
Bis heute keine Rückerstattung bekommen von 25,95€
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Corinna - In Ihrem Profil können wir erkennen, dass Sie bereits mit einem unserer Farbexperten dbzgl. bereits Kontakt hatten. Bitte lassen Sie uns wissen, falls wir Ihnen sonst noch behilflich sein können.
PUBLICADO POR:
Marianne C.
septiembre 14, 2019
I like color
PUBLICADO POR:
Marianne C.
septiembre 14, 2019
The color was close to what I wanted but I find it very drying
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Corina R.
septiembre 14, 2019
Dark!
PUBLICADO POR:
Corina R.
septiembre 14, 2019
My hair looks dark! I wanted my hair to turn out lighter ( I wanted the red tones to show) I put that in my notes, before I got the product. I even sent a picture so my colorist could see how dark my hair was and she could know how much lighter I wanted my hair to get. It looks like my colorist didn’t read the notes because the color came out dark red. I wanted the red to show even when indoors! Not satisfied at all! I would like for my color to be lighter so that that red would show, even when I’m inside. My kids even said, “it looks the same!!” Ugh! You can see some red tones in the light but no real drastic change!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Corina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
linski
septiembre 13, 2019
3 stars
PUBLICADO POR:
linski
septiembre 13, 2019
the last shipments color...did not have any pearl hue in my hair! What happened..no pearl showed at all in my hair! Please fix for this shipment!
Thanks Lin
Sept 13, 2019
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process!
PUBLICADO POR:
Natalia D.
septiembre 13, 2019
I DON’T RECOMMEND THESE PRODUCTS.
PUBLICADO POR:
Natalia D.
septiembre 13, 2019
Okay. I am not satisfied with the product. I have very long hair and I specified it the first time I placed the order for my color service, it is assumed that there are 2 color pots in the box, but even so, this was not enough, I had problems with the color the first time because it was the same as the tone I already had and I wanted to darken it. I gave them a second chance, they sent me the color again with a different formula, I must say that this time my hair was dark. I applied the color 2 weeks ago and every time I wash my hair the color becomes lighter. Today my hair looks brown, not black as I wanted it. The duration of these products is very very bad because the color does not last at least one month. My hair doesn't look black today. and before they tell me it was because of the shampoo that I am using, I must tell them that I use a professional line for the care of my hair, it is called SEBASTIAN PROFESSIONAL. I really feel very disappointed, I trusted these products but to be honest I prefer to invest in a color service that is more durable and that does not have problems to apply it in all my hair (twice I told them that I have long and abundant hair and they didn't listen to me). I do not recommend these products.
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PUBLICADO POR:
Elisha S.
septiembre 13, 2019
Needs adjusting
PUBLICADO POR:
Elisha S.
septiembre 13, 2019
The last color kit was perfect, but this time the color was off. It was more brown then red, just like the first kit I received. Im thinking of canceling my subscription, maybe I'll give it one more try... I don't know.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Elisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Patrica M.
septiembre 13, 2019
Color doesn't stay
PUBLICADO POR:
Patrica M.
septiembre 13, 2019
It's only been 3 weeks and the color is gone
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Patricia - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
MaryEllen C.
septiembre 13, 2019
Too red
PUBLICADO POR:
MaryEllen C.
septiembre 13, 2019
Too red when I did a strand test
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
MaryEllen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Neeta D.
septiembre 12, 2019
Very Harsh!
PUBLICADO POR:
Neeta D.
septiembre 12, 2019
Harsh ammonia smell and very harsh on my hair. Will never use again.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Neeta - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda J.
septiembre 12, 2019
cancel my subscription
PUBLICADO POR:
Linda J.
septiembre 12, 2019
I find it cheaper and as effective to use over-the-counter colors i.e. Nutrese, Revlon, etc. I've also gone to a darker color. I am not a Golden Blonde/Brunette. Thank you. Please cancel my subscription
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Julie R.
septiembre 12, 2019
Grays
PUBLICADO POR:
Julie R.
septiembre 12, 2019
The last two boxes I have received have been a great color, but the gray coverage has been disappointing!! I followed the instructions to a T, and I don’t have that many grays, but they still are persisting and shining through. Disappointed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rhonda P.
septiembre 12, 2019
Specifically said no gold.
PUBLICADO POR:
Rhonda P.
septiembre 12, 2019
I wanted ashy , so when the breakdown of colors in my mix was seen I was upset there was more gold than ash. But I thought eh they are professionals. I should have listened to my self. My roots are a nice golden orange. Unfortunately that was exactly what I did not want. I hate my new color
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
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